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  • WD MBWE II (White Strip Light) 2TB - unable to access data

    - by user210477
    I have a WD MBWE II (White Strip Light) 2TB - (WD20000H2NC-00) Was working fine until a few days ago. I guess there was a power failure and after that I am unable to access the 'Public' or the 'Download' folder anymore. I have been searching for answers everywhere but came up empty handed. Web GUI still works, SSH works. I hooked up both the drives on my PC and UFS Explorer sees the drive. But so far I am unable to retrieve any of my data. I do not remember what RAID setting I used when I first got the drive. I can see from GUI that it is set as "Stripe". The drive contains 10 years of family pictures which I really do not want to loose. Sadly and stupidly, I didn't even keep a backup of this drive. Can somebody please help or point me in the right direction. Thank you in advance for your help. Disk Utility on Ubuntu reports 1405 bad sectors on one drive. How can I retrieve my data? Please help. Logs below: ~ # mdadm --detail /dev/md[012345678] /dev/md0: Version : 0.90 Creation Time : Wed Jul 15 08:36:17 2009 Raid Level : raid1 Array Size : 1959872 (1914.26 MiB 2006.91 MB) Used Dev Size : 1959872 (1914.26 MiB 2006.91 MB) Raid Devices : 2 Total Devices : 2 Preferred Minor : 0 Persistence : Superblock is persistent Update Time : Fri Nov 1 13:53:29 2013 State : clean Active Devices : 2 Working Devices : 2 Failed Devices : 0 Spare Devices : 0 UUID : 04f7a661:98983b3b:26b29e4f:9b646adb Events : 0.266 Number Major Minor RaidDevice State 0 8 1 0 active sync /dev/sda1 1 8 17 1 active sync /dev/sdb1 /dev/md1: Version : 0.90 Creation Time : Wed Jul 15 08:36:18 2009 Raid Level : raid1 Array Size : 256896 (250.92 MiB 263.06 MB) Used Dev Size : 256896 (250.92 MiB 263.06 MB) Raid Devices : 2 Total Devices : 2 Preferred Minor : 1 Persistence : Superblock is persistent Update Time : Wed Oct 30 22:08:21 2013 State : clean Active Devices : 2 Working Devices : 2 Failed Devices : 0 Spare Devices : 0 UUID : aaa7b859:c475312d:efc5a766:6526b867 Events : 0.10 Number Major Minor RaidDevice State 0 8 2 0 active sync /dev/sda2 1 8 18 1 active sync /dev/sdb2 /dev/md2: Version : 0.90 Creation Time : Sat Sep 25 10:01:26 2010 Raid Level : raid0 Array Size : 1947045760 (1856.85 GiB 1993.77 GB) Raid Devices : 2 Total Devices : 2 Preferred Minor : 2 Persistence : Superblock is persistent Update Time : Fri Nov 1 13:30:53 2013 State : active Active Devices : 2 Working Devices : 2 Failed Devices : 0 Spare Devices : 0 Chunk Size : 64K UUID : 01dae60a:6831077b:77f74530:8680c183 Events : 0.97 Number Major Minor RaidDevice State 0 8 4 0 active sync /dev/sda4 1 8 20 1 active sync /dev/sdb4 /dev/md3: Version : 0.90 Creation Time : Wed Jul 15 08:36:18 2009 Raid Level : raid1 Array Size : 987904 (964.91 MiB 1011.61 MB) Used Dev Size : 987904 (964.91 MiB 1011.61 MB) Raid Devices : 2 Total Devices : 2 Preferred Minor : 3 Persistence : Superblock is persistent Update Time : Fri Nov 1 13:26:33 2013 State : clean Active Devices : 2 Working Devices : 2 Failed Devices : 0 Spare Devices : 0 UUID : 3f4099f2:72e6171b:5ba962fd:48464a62 Events : 0.54 Number Major Minor RaidDevice State 0 8 3 0 active sync /dev/sda3 1 8 19 1 active sync /dev/sdb3 mdadm: md device /dev/md4 does not appear to be active. mdadm: md device /dev/md5 does not appear to be active. mdadm: md device /dev/md6 does not appear to be active. mdadm: md device /dev/md7 does not appear to be active. mdadm: md device /dev/md8 does not appear to be active. ~ # cat /etc/mtab securityfs /sys/kernel/security securityfs rw 0 0 /dev/md2 /DataVolume xfs rw,usrquota 0 0 /dev/md4 /ExtendVolume xfs rw,usrquota 0 0 ~ # df -k Filesystem 1k-blocks Used Available Use% Mounted on /dev/md0 1929044 145092 1685960 8% / /dev/md3 972344 123452 799500 13% /var /dev/ram0 63412 20 63392 0% /mnt/ram ~ # mdadm -D /dev/md2 /dev/md2: Version : 0.90 Creation Time : Sat Sep 25 10:01:26 2010 Raid Level : raid0 Array Size : 1947045760 (1856.85 GiB 1993.77 GB) Raid Devices : 2 Total Devices : 2 Preferred Minor : 2 Persistence : Superblock is persistent Update Time : Fri Nov 1 13:30:53 2013 State : active Active Devices : 2 Working Devices : 2 Failed Devices : 0 Spare Devices : 0 Chunk Size : 64K UUID : 01dae60a:6831077b:77f74530:8680c183 Events : 0.97 Number Major Minor RaidDevice State 0 8 4 0 active sync /dev/sda4 1 8 20 1 active sync /dev/sdb4 ~ # mdadm -D /dev/md4 mdadm: md device /dev/md4 does not appear to be active. ~ # mount /dev/root on / type ext3 (rw,noatime,data=ordered) proc on /proc type proc (rw) sys on /sys type sysfs (rw) /dev/pts on /dev/pts type devpts (rw) securityfs on /sys/kernel/security type securityfs (rw) /dev/md3 on /var type ext3 (rw,noatime,data=ordered) /dev/ram0 on /mnt/ram type tmpfs (rw) ~ # cat /var/log/messages Oct 29 18:04:50 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down. Oct 29 18:04:59 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 29 18:04:59 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 29 18:17:45 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down. Oct 29 18:17:53 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 29 18:17:53 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 00:50:11 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down. Oct 30 00:50:19 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 00:50:19 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 16:29:47 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down. Oct 30 16:30:00 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 16:30:00 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 18:27:22 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down. Oct 30 18:27:30 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 18:27:30 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 19:06:03 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down. Oct 30 19:06:10 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 19:06:10 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 19:14:58 shmotashNAS daemon.warn wixEvent[3462]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed. Oct 30 19:20:05 shmotashNAS daemon.alert wixEvent[3462]: Thermal Alarm - System temperature exceeded threshold.(66 degrees) Oct 30 19:58:29 shmotashNAS daemon.alert wixEvent[3462]: HDD SMART - HDD 1 SMART Health Status: Failed. Oct 30 22:05:39 shmotashNAS daemon.info init: Starting pid 13043, console /dev/null: '/usr/bin/killall' Oct 30 22:05:39 shmotashNAS syslog.info System log daemon exiting. Oct 30 22:08:09 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1 Oct 30 22:08:09 shmotashNAS daemon.warn wixEvent[3557]: Network Link - NIC 1 link is down. Oct 30 22:08:19 shmotashNAS daemon.info wixEvent[3557]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 22:08:25 shmotashNAS daemon.warn wixEvent[3557]: Network Link - NIC 1 link is down. Oct 30 22:08:37 shmotashNAS daemon.info wixEvent[3557]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 22:08:44 shmotashNAS daemon.warn wixEvent[3557]: Network Link - NIC 1 link is down. Oct 30 22:08:46 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:10:30 - 22:08:46 [Version 01.09.00.96] ++++++++++++++ Oct 30 22:08:46 shmotashNAS syslog.info miocrawler: mc_db_init ... Oct 30 22:08:46 shmotashNAS syslog.info miocrawler: ****** database does not exist. ret = -1, creating path Oct 30 22:08:49 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. Oct 30 22:08:50 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool Oct 30 22:08:51 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done. Oct 30 22:08:51 shmotashNAS syslog.info miocrawler: === inotify init done. Oct 30 22:08:51 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... Oct 30 22:08:52 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. Oct 30 22:08:52 shmotashNAS syslog.info miocrawler: === Walking directory done. Oct 30 22:08:57 shmotashNAS daemon.info wixEvent[3557]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 22:08:57 shmotashNAS daemon.info wixEvent[3557]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 22:08:57 shmotashNAS daemon.info wixEvent[3557]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 22:08:57 shmotashNAS daemon.info wixEvent[3557]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 22:09:10 shmotashNAS daemon.info init: Starting pid 4605, console /dev/null: '/bin/touch' Oct 30 22:09:10 shmotashNAS daemon.info init: Starting pid 4607, console /dev/ttyS0: '/sbin/getty' Oct 30 22:09:10 shmotashNAS daemon.info wixEvent[3557]: System Startup - System startup. Oct 30 22:09:16 shmotashNAS daemon.warn wixEvent[3557]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed. Oct 30 22:14:14 shmotashNAS daemon.warn wixEvent[3557]: Network Link - NIC 1 link is down. Oct 30 22:14:21 shmotashNAS daemon.info wixEvent[3557]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 22:14:21 shmotashNAS daemon.info wixEvent[3557]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 22:29:36 shmotashNAS daemon.warn wixEvent[3557]: System Reboot - System will reboot. Oct 30 22:29:40 shmotashNAS daemon.info init: Starting pid 5974, console /dev/null: '/usr/bin/killall' Oct 30 22:29:40 shmotashNAS syslog.info System log daemon exiting. Oct 30 22:47:56 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1 Oct 30 22:47:56 shmotashNAS daemon.warn wixEvent[3461]: Network Link - NIC 1 link is down. Oct 30 22:48:02 shmotashNAS daemon.info wixEvent[3461]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 22:48:02 shmotashNAS daemon.info wixEvent[3461]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 22:48:09 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:10:30 - 22:48:09 [Version 01.09.00.96] ++++++++++++++ Oct 30 22:48:09 shmotashNAS syslog.info miocrawler: mc_db_init ... Oct 30 22:48:09 shmotashNAS syslog.info miocrawler: ++++++++ database exists: ret = 0 Oct 30 22:48:10 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. Oct 30 22:48:10 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done. Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: === inotify init done. Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: === Walking directory done. Oct 30 22:48:27 shmotashNAS daemon.info init: Starting pid 4079, console /dev/null: '/bin/touch' Oct 30 22:48:27 shmotashNAS daemon.info init: Starting pid 4080, console /dev/ttyS0: '/sbin/getty' Oct 30 22:48:28 shmotashNAS daemon.info wixEvent[3461]: System Startup - System startup. Oct 30 22:49:01 shmotashNAS daemon.warn wixEvent[3461]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed. Oct 30 23:51:11 shmotashNAS daemon.warn wixEvent[3461]: System Reboot - System will reboot. Oct 30 23:51:16 shmotashNAS daemon.info init: Starting pid 6498, console /dev/null: '/usr/bin/killall' Oct 30 23:51:16 shmotashNAS syslog.info System log daemon exiting. Oct 30 23:54:19 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1 Oct 30 23:55:37 shmotashNAS daemon.info wixEvent[3476]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 30 23:55:37 shmotashNAS daemon.info wixEvent[3476]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 30 23:55:44 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:10:30 - 23:55:44 [Version 01.09.00.96] ++++++++++++++ Oct 30 23:55:44 shmotashNAS syslog.info miocrawler: mc_db_init ... Oct 30 23:55:44 shmotashNAS syslog.info miocrawler: ++++++++ database exists: ret = 0 Oct 30 23:55:45 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. Oct 30 23:55:45 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done. Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: === inotify init done. Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: === Walking directory done. Oct 30 23:55:58 shmotashNAS daemon.info init: Starting pid 4115, console /dev/null: '/bin/touch' Oct 30 23:55:58 shmotashNAS daemon.info init: Starting pid 4116, console /dev/ttyS0: '/sbin/getty' Oct 30 23:55:58 shmotashNAS daemon.info wixEvent[3476]: System Startup - System startup. Oct 30 23:56:33 shmotashNAS daemon.warn wixEvent[3476]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed. Oct 31 00:29:14 shmotashNAS auth.info sshd[5409]: Server listening on 0.0.0.0 port 22. Oct 31 00:31:25 shmotashNAS auth.info sshd[5486]: Accepted password for root from 192.168.1.100 port 50785 ssh2 Oct 31 00:33:44 shmotashNAS auth.info sshd[5565]: Accepted password for root from 192.168.1.100 port 50817 ssh2 Oct 31 00:36:39 shmotashNAS daemon.info init: Starting pid 5680, console /dev/null: '/usr/bin/killall' Oct 31 00:36:39 shmotashNAS syslog.info System log daemon exiting. Oct 31 00:40:44 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1 Oct 31 00:40:51 shmotashNAS daemon.info wixEvent[3464]: Network Link - NIC 1 link is up 100 Mbps full duplex. Oct 31 00:40:51 shmotashNAS daemon.info wixEvent[3464]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Oct 31 00:41:00 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:10:31 - 00:41:00 [Version 01.09.00.96] ++++++++++++++ Oct 31 00:41:00 shmotashNAS syslog.info miocrawler: mc_db_init ... Oct 31 00:41:00 shmotashNAS syslog.info miocrawler: ++++++++ database exists: ret = 0 Oct 31 00:41:00 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. Oct 31 00:41:01 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done. Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: === inotify init done. Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: === Walking directory done. Oct 31 00:41:14 shmotashNAS daemon.info init: Starting pid 4101, console /dev/null: '/bin/touch' Oct 31 00:41:14 shmotashNAS daemon.info init: Starting pid 4102, console /dev/ttyS0: '/sbin/getty' Oct 31 00:41:15 shmotashNAS daemon.info wixEvent[3464]: System Startup - System startup. Oct 31 00:41:47 shmotashNAS daemon.warn wixEvent[3464]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed. Oct 31 01:13:19 shmotashNAS daemon.info init: Starting pid 5385, console /dev/null: '/usr/bin/killall' Oct 31 01:13:19 shmotashNAS syslog.info System log daemon exiting. Nov 1 13:26:25 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1 Nov 1 13:26:32 shmotashNAS daemon.info wixEvent[3471]: Network Link - NIC 1 link is up 100 Mbps full duplex. Nov 1 13:26:32 shmotashNAS daemon.info wixEvent[3471]: Network IP Address - NIC 1 use static IP address 192.168.1.102 Nov 1 13:26:38 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:11:01 - 13:26:38 [Version 01.09.00.96] ++++++++++++++ Nov 1 13:26:38 shmotashNAS syslog.info miocrawler: mc_db_init ... Nov 1 13:26:38 shmotashNAS syslog.info miocrawler: ++++++++ database exists: ret = 0 Nov 1 13:26:39 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. Nov 1 13:26:39 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done. Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: === inotify init done. Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: === Walking directory done. Nov 1 13:26:52 shmotashNAS daemon.info init: Starting pid 4078, console /dev/null: '/bin/touch' Nov 1 13:26:52 shmotashNAS daemon.info init: Starting pid 4079, console /dev/ttyS0: '/sbin/getty' Nov 1 13:26:52 shmotashNAS daemon.info wixEvent[3471]: System Startup - System startup. Nov 1 13:27:28 shmotashNAS daemon.warn wixEvent[3471]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed. Nov 1 13:44:48 shmotashNAS auth.info sshd[5375]: Accepted password for root from 192.168.1.103 port 50217 ssh2 Nov 1 13:51:08 shmotashNAS auth.info sshd[5894]: Accepted password for root from 192.168.1.103 port 50380 ssh2

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  • I think "/lib/modules/$(uname -r)/build" points to incorrect folder

    - by Simón
    I compile/create my own deb packages of kernel with: make-kpkg --rootcmd fakeroot --initrd --append-to-version=$version --revision=1 kernel_image kernel_headers But when I install both packages, in /lib/modules/(*name_kernel_compiled*) it creates two links, sources and build, pointing to folder with sources, from I've compiled. sources link is correct but build should point to /usr/src/linux-(version kernel), don't you think?

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  • HP DL380 using HP NC522SFP NIC shows supported link modes: not reported

    - by MikeS
    When using ethtool on this NIC, the supported link modes show "not reported". Any idea why this is the case? Settings for eth0: Supported ports: [ FIBRE ] Supported link modes: Not reported Supported pause frame use: Symmetric Supports auto-negotiation: No Advertised link modes: Not reported Advertised pause frame use: No Advertised auto-negotiation: No Speed: 10000Mb/s Duplex: Full Port: FIBRE PHYAD: 1 Transceiver: external Auto-negotiation: off Supports Wake-on: g Wake-on: g Current message level: 0x00002000 (8192) hw Link detected: yes

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  • Making only part of an image a hot spot link.

    - by Rkstarcass
    I have a large image and only want a rectangle portion of it to be a hot spot link that goes "Home". Here is my code that is not working. Any help on what I am missing or have done wrong? Thanks! <div id="defaultPic" runat="server"> <img src="Images/boardwise-home.jpg" alt="Boardwise Home" usemap="#map" /> <map name="map" id="boardwise-home"> <area shape="rect" coords="32,23,32,105,275,105,275,23" href="~/default.aspx" title="Boardwise Home" alt="Home" /> </map>

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  • That Escalated Quickly

    - by Jesse Taber
    Originally posted on: http://geekswithblogs.net/GruffCode/archive/2014/05/17/that-escalated-quickly.aspxI have been working remotely out of my home for over 4 years now. All of my coworkers during that time have also worked remotely. Lots of folks have written about the challenges inherent in facilitating communication on remote teams and strategies for overcoming them. A popular theme around this topic is the notion of “escalating communication”. In this context “escalating” means taking a conversation from one mode of communication to a different, higher fidelity mode of communication. Here are the five modes of communication I use at work in order of increasing fidelity: Email – This is the “lowest fidelity” mode of communication that I use. I usually only check it a few times a day (and I’m trying to check it even less frequently than that) and I only keep items in my inbox if they represent an item I need to take action on that I haven’t tracked anywhere else. Forums / Message boards – Being a developer, I’ve gotten into the habit of having other people look over my code before it becomes part of the product I’m working on. These code reviews often happen in “real time” via screen sharing, but I also always have someone else give all of the changes another look using pull requests. A pull request takes my code and lets someone else see the changes I’ve made side-by-side with the existing code so they can see if I did anything dumb. Pull requests can facilitate a conversation about the code changes in an online-forum like style. Some teams I’ve worked on also liked using tools like Trello or Google Groups to have on-going conversations about a topic or task that was being worked on. Chat & Instant Messaging  - Chat and instant messaging are the real workhorses for communication on the remote teams I’ve been a part of. I know some teams that are co-located that also use it pretty extensively for quick messages that don’t warrant walking across the office to talk with someone but reqire more immediacy than an e-mail. For the purposes of this post I think it’s important to note that the terms “chat” and “instant messaging” might insinuate that the conversation is happening in real time, but that’s not always true. Modern chat and IM applications maintain a searchable history so people can easily see what might have been discussed while they were away from their computers. Voice, Video and Screen sharing – Everyone’s got a camera and microphone on their computers now, and there are an abundance of services that will let you use them to talk to other people who have cameras and microphones on their computers. I’m including screen sharing here as well because, in my experience, these discussions typically involve one or more people showing the other participants something that’s happening on their screen. Obviously, this mode of communication is much higher-fidelity than any of the ones listed above. Scheduled meetings are typically conducted using this mode of communication. In Person – No matter how great communication tools become, there’s no substitute for meeting with someone face-to-face. However, opportunities for this kind of communcation are few and far between when you work on a remote team. When a conversation gets escalated that usually means it moves up one or more positions on this list. A lot of people advocate jumping to #4 sooner than later. Like them, I used to believe that, if it was possible, organizing a call with voice and video was automatically better than any kind of text-based communication could be. Lately, however, I’m becoming less convinced that escalating is always the right move. Working Asynchronously Last year I attended a talk at our local code camp given by Drew Miller. Drew works at GitHub and was talking about how they use GitHub internally. Many of the folks at GitHub work remotely, so communication was one of the main themes in Drew’s talk. During the talk Drew used the phrase, “asynchronous communication” to describe their use of chat and pull request comments. That phrase stuck in my head because I hadn’t heard it before but I think it perfectly describes the way in which remote teams often need to communicate. You don’t always know when your co-workers are at their computers or what hours (if any) they are working that day. In order to work this way you need to assume that the person you’re talking to might not respond right away. You can’t always afford to wait until everyone required is online and available to join a voice call, so you need to use text-based, persistent forms of communication so that people can receive and respond to messages when they are available. Going back to my list from the beginning of this post for a second, I characterize items #1-3 as being “asynchronous” modes of communication while we could call items #4 and #5 “synchronous”. When communication gets escalated it’s almost always moving from an asynchronous mode of communication to a synchronous one. Now, to the point of this post: I’ve become increasingly reluctant to escalate from asynchronous to synchronous communication for two primary reasons: 1 – You can often find a higher fidelity way to convey your message without holding a synchronous conversation 2 - Asynchronous modes of communication are (usually) persistent and searchable. You Don’t Have to Broadcast Live Let’s start with the first reason I’ve listed. A lot of times you feel like you need to escalate to synchronous communication because you’re having difficulty describing something that you’re seeing in words. You want to provide the people you’re conversing with some audio-visual aids to help them understand the point that you’re trying to make and you think that getting on Skype and sharing your screen with them is the best way to do that. Firing up a screen sharing session does work well, but you can usually accomplish the same thing in an asynchronous manner. For example, you could take a screenshot and annotate it with some text and drawings to illustrate what it is you’re seeing. If a screenshot won’t work, taking a short screen recording while your narrate over it and posting the video to your forum or chat system along with a text-based description of what’s in the recording that can be searched for later can be a great way to effectively communicate with your team asynchronously. I Said What?!? Now for the second reason I listed: most asynchronous modes of communication provide a transcript of what was said and what decisions might have been made during the conversation. There have been many occasions where I’ve used the search feature of my team’s chat application to find a conversation that happened several weeks or months ago to remember what was decided. Unfortunately, I think the benefits associated with the persistence of communicating asynchronously often get overlooked when people decide to escalate to a in-person meeting or voice/video call. I’m becoming much more reluctant to suggest a voice or video call if I suspect that it might lead to codifying some kind of design decision because everyone involved is going to hang up the call and immediately forget what was decided. I recognize that you can record and archive these types of interactions, but without being able to search them the recordings aren’t terribly useful. When and How To Escalate I don’t mean to imply that communicating via voice/video or in person is never a good idea. I probably jump on a Skype call with a co-worker at least once a day to quickly hash something out or show them a bit of code that I’m working on. Also, meeting in person periodically is really important for remote teams. There’s no way around the fact that sometimes it’s easier to jump on a call and show someone my screen so they can see what I’m seeing. So when is it right to escalate? I think the simplest way to answer that is when the communication starts to feel painful. Everyone’s tolerance for that pain is different, but I think you need to let it hurt a little bit before jumping to synchronous communication. When you do escalate from asynchronous to synchronous communication, there are a couple of things you can do to maximize the effectiveness of the communication: Takes notes – This is huge and yet I’ve found that a lot of teams don’t do this. If you’re holding a meeting with  > 2 people you should have someone taking notes. Taking notes while participating in a meeting can be difficult but there are a few strategies to deal with this challenge that probably deserve a short post of their own. After the meeting, make sure the notes are posted to a place where all concerned parties (including those that might not have attended the meeting) can review and search them. Persist decisions made ASAP – If any decisions were made during the meeting, persist those decisions to a searchable medium as soon as possible following the conversation. All the teams I’ve worked on used a web-based system for tracking the on-going work and a backlog of work to be done in the future. I always try to make sure that all of the cards/stories/tasks/whatever in these systems always reflect the latest decisions that were made as the work was being planned and executed. If held a quick call with your team lead and decided that it wasn’t worth the effort to build real-time validation into that new UI you were working on, go and codify that decision in the story associated with that work immediately after you hang up. Even better, write it up in the story while you are both still on the phone. That way when the folks from your QA team pick up the story to test a few days later they’ll know why the real-time validation isn’t there without having to invoke yet another conversation about the work. Communicating Well is Hard At this point you might be thinking that communicating asynchronously is more difficult than having a live conversation. You’re right: it is more difficult. In order to communicate effectively this way you need to very carefully think about the message that you’re trying to convey and craft it in a way that’s easy for your audience to understand. This is almost always harder than just talking through a problem in real time with someone; this is why escalating communication is such a popular idea. Why wouldn’t we want to do the thing that’s easier? Easier isn’t always better. If you and your team can get in the habit of communicating effectively in an asynchronous manner you’ll find that, over time, all of your communications get less painful because you don’t need to re-iterate previously made points over and over again. If you communicate right the first time, you often don’t need to rehash old conversations because you can go back and find the decisions that were made laid out in plain language. You’ll also find that you get better at doing things like writing useful comments in your code, creating written documentation about how the feature that you just built works, or persuading your team to do things in a certain way.

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  • Copy/Paste (Clipboard like) functionality from a VNC desktop

    - by goldenmean
    I use TightVNC, RealVNC to access the Remote Linux(CentOS,Ubuntu) desktops by running a vncserver on the remote machine. When I connect to those servers from my Windows host: Can I use the Copy/Paste functionality on the VNC client desktop window. i.e. Copy some text on some terminal open inside the VNC client desktop window and paste it into some text file on my local windows machhines and vice-a-versa? I checked TightVNC options but did not see anything. Can it be done by a)Running vncserver on the remote machine with some options or b)By running some configuration on remote machine to enable this. How could I get it done? Also is this kind of Copy/Paste functionality possible in Microsoft Windows Remote Desktop connection/Terminal session protocol?

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  • Does a "nofollow" attribute on a link prevent URL discovery by search engines?

    - by Stephen Ostermiller
    I know that nofollow prevents link juice from being passed across a link. But if search engine robots discover a link with a nofollow on it, will they add that link to their crawl queue? In other words, if I create a link to a brand new page and put a rel=nofollow attribute on that link, will it prevent search engine bots (particularly Googlebot) from crawling the page. (Assuming that this link remains the only link into that page.) I've read conflicting reports about this over the years and I'm looking for authoritative references about the current state of affairs. Official statements from Google or published results of independent testing would be ideal.

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  • Direct X-forwarding

    - by Sean Houlihane
    I'm struggling to set up X-forwarding between 2 different machines on my local network and my ubuntu desktop. I'm able to connect using ssh x-forwarding one one machine, but the other machine (a Qnap TS-219P II) seems to have a less functional build of SSH on it, and I'd rather use a simpler approach. I've set $DISPLAY, and done 'xauth list $DISPLAY' on the desktop, then 'xauth add ' on the remote machine. From the remote machine, I just get xterm xterm Xt error: Can't open display: 192.168.0.4:0.0 Now, oddly, if I connect via ssh -X, there is a different magic cookie for the tunnelled port (but neither seems to work). I'm wondering if there is a port which needs to be enabled to permit X connections from the LAN? If so, how? The proper solution might be to re-build all the packages which are preventing X-forwarding from working on my QNAP machine, but lets assume for the purposes of this question that I've tried building enough packages on that architecture already and want to run X without the overhead of encryption.

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  • Server 2003 RAS Server Utilising High WAN Traffic

    - by Joe Sergeant
    We have Routing and Remote Access configured on Server 2003 (also our primary domain controller), allowing users to connect in remotely to access files, email, etc. With one user, the RAS Server is constantly sending data to that user's remote computer. From 9am this morning it has transferred almost 800MB. The user isn't transferring any files remotely, certainly not enough to total 800MB anyway. None of the other remote users have had this issue. We have ensured that the user in question has "Use default gateway on remote network" disabled for both IPv4 and IPv6 and we are fairly confident that Offline Files isn't trying to synchronise with the server remotely, too. My question is two-fold. Firstly, has anyone had a similar experience? Secondly, what would be the best software to discover exactly what data is being sent to the remote user?

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  • LIRC-ZILOG on ubuntu 12.04

    - by aoman
    I followed these guides to configure a Hauppauge PVR, and after compiling the hpvr modules, I have this problem: (that also includes the zilog one) # locate zilog /lib/modules/3.2.0-29-generic/kernel/drivers/staging/media/lirc/lirc_zilog.ko /lib/modules/3.2.0-34-generic/kernel/drivers/staging/media/lirc/lirc_zilog.ko /usr/src/linux-headers-3.2.0-29-generic/include/config/lirc/zilog.h sudo modprobe lirc_zilog FATAL: Error inserting lirc_zilog (/lib/modules/3.2.0-34-generic/kernel/drivers/staging/media/lirc/lirc_zilog.ko): Invalid argument The PVR works and I can get a test video with sound. The remote does not. I want the transmitter to work so it can automatically change the channel on the cable box and find the video I wanted to record. The LIRC sources are not on Ubuntu sources and so I can only guess at what commands I might have to use. How do I resolve the error and get the remote working?

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  • How can I connect to a Windows (7) running in VirtualBox from the network with RDP?

    - by Andre
    I have a Windows7 guest running in a VirtualBox hosted by Precise (Ubuntu 12.04 LTS). In the settings of the virtual machine I have activated the 'Remote Display' (Enable Server) with default settings (server port, authentication method). The network of the guest is attached to NAT. I try to use Remmina to connect from the host to the guest. I tried 127.0.0.1, 127.0.0.2, the internal IP of Win7 (10. ...). Did not work so far. Do I have to active something and what on Win7 (home premium)? I would like to connect to the Win7 remote desktop from the local network. Can I stay in NAT mode (preferred due to our network policy), or do I have to go for 'bridged'? Thanks!

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  • File manager (Nautilus) hangs or is ultra slow when listing contents of ssh/sftp server

    - by NahsiN
    I used to use File -- Connect to server to connect to my remote ssh a lot before 12.04/11.10. But now in a fresh install of 12.04, whenever I try to access the remote files, nautilus either always hangs or is ultra slow (5 mins) in listing the directory contents. Most of the time I have to force quit or xkill. Mounting using SSHFS works fine. The ssh server is fast and it works fine via putty, mc (using fish) and normal terminal. I also installed nautilus in Lubuntu 12.04 (virtualbox) and to my surprise, browsing is fast and smooth. Both versions of nautilus are at 3.4.2 thus I am led to believe the problem might be lying somewhere in Ubuntu 12.04. But I am clueless. All suggestions welcome. I really need to solve this problem.

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  • Web master tools is throwing out 404 errors on link not on page

    - by plantify
    Webmaster tools is showing thousands of 404 errors, where pages on the site are referring to another incorrect url. For example, URL not found www.plantify.co.uk/shop/=, linked from http://www.plantify.co.uk/shop/gift-voucher and http://www.plantify.co.uk/shop/special-plant-offers. I obviously have checked the source and cannot find any references to this link on any page. The only consistent issue is that it only seems to report this error on pages with two section i.e. www.plantify.co.uk/shop does not report any error whilst all pages with www.plantify.co.uk/shop/xxx (where xxx can be several different pages such as gift-voucher) all report this. I cannot seem to duplicate this error. I have run a link checker (we use Screaming Frog) and it does not report this error. I have fetched these pages as a bot, and these do not report this error. I am at a total loss. I cannot even duplicate the issue, but it is most definitely an issue, as Webmaster Tools is reporting new errors every day. Is this perhaps google bot doing its own thing?

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  • Image slider not working when website is hosted on remote server [on hold]

    - by Tushar Khatiwada
    I'm having a different problem. I made a html website and it contains Nivo Slider in the index page. The site is working perfectly when viewed locally. I uploaded the site to remote server but the slider is not being displayed and the photo from the gallery is not working as expected ( popups on the local pc). The url of the site is: http://d138444.u24.elitehostingwizard.com/ The screenshot from the local pc: http://postimg.org/image/lxiqzx7br/ Thanks

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  • CVE-2012-1714 TList 6 ActiveX control remote code execution vulnerability in Hyperion Financial Management

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2012-1714 Remote code execution vulnerability 10 TList 6 ActiveX control Hyperion Financial Management 11.1.1.4 Contact Support Hyperion Financial Management 11.1.2.1.104 Microsoft Windows (32-bit) Microsoft Windows (64-bit) This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • RDC not working from outside

    - by Cotten
    I've set up Remote Connection according to : http://windows.microsoft.com/is-IS/windows7/allow-remote-desktop-connections-from-outside-your-home-network That is, Allow remote connections to the computer you want to access. Make sure Remote Desktop is able to communicate through your firewall. Find the IP address of the computer on your home network that you want to connect to. Open your router's configuration screen and forward TCP port 3389 to the destination computer's IP address. Find your router's public IP address so that Remote Desktop can find it on the Internet. When I'm inside the LAN, RDC works flawlessly. When I try to connect to the ip given by my ISP it cannot connect. I've setup port forwarding for 3389 on my netgear router. Thanks!

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