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• What You Can Learn from the NFL Referee Lockout

  - by Christina McKeon

  American football is a lot like religion. The fans are devoted followers that take brand loyalty to a whole new level. These fans that worship their teams each week showed that they are powerful customers whose voice has an impact. Yesterday, these fans proved that their opinion could force the hand of a large and powerful institution. With a three-month NFL referee lockout that seemed like it was nowhere close to resolution, the Green Bay Packers and the Seattle Seahawks competed last Monday night. For those of you that might have been out of the news cycle the past few days, Green Bay lost the game due to a controversial call that many experts and analysts agree should have resulted in Green Bay winning the game. Outrage ensued. The NFL had pulled replacement referees from the high school ranks, and these replacements did not have the knowledge and experience to handle high intensity NFL games. Fans protested about their customer experience. Their anger-filled rants were heard in social media, in the headlines of newspapers, on radio, and on national TV. Suddenly, the NFL was moved to reach an agreement with the referees. That agreement was reached late in the night on Wednesday with many believing that the referees had the upper hand forcing the owners into submission. Some might argue that the referees benefited, not the fans. Since the fans wanted qualified and competent referees, I would say the fans did benefit. The referees are scheduled to return to the field this Sunday, so the fans got what they wanted. What can you learn from this negative customer experience? Customers are in control. NFL owners thought they were controlling this situation with the upper hand over referees. The owners figured out they weren’t in control when their fans reacted negatively. Customers can make or break you more now than ever before, which is why it is more important to connect with them, engage them in a personal manner, and create rewarding relationships. Protect your brand. Whether knowingly or unknowingly, the NFL put their brand and each team’s brand at risk with replacement referees. Think about each business decision you make, and how it may impact your brand at different points in time. A decision that results in a gain today could result in a larger loss down the road. Customer experience matters. The NFL likely foresaw declining revenues in ticket sales, merchandising, advertising, and other areas if the lockout continued. While fans primarily spoke with their minds in the days following the Green Bay debacle, their wallets would be the next things to speak. Customer experience directly affects your success and is one of the few areas where you can differentiate your business. What would you do if your brand got such negative attention? Would you be prepared to navigate such stormy waters? Would you be able to prevent such a fiasco? If you don’t have a good answer to these questions, consider joining us October 3-5, 2012 at the Oracle Customer Experience Summit in San Francisco. You’ll have the opportunity to learn even more about customer experience from industry experts such as best-selling author Seth Godin, Paul Hagen and Kerry Bodine from Forrester Research, Inc., George Kembel from the Stanford d.School, Bruce Temkin of The Temkin Group, and Gene Alvarez from Gartner Inc.. There will also be plenty of your peers and customer experience experts available for networking and discussions.

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• SQL SERVER – Importance of User Without Login

  - by pinaldave

  Some questions are very open ended and it is very hard to come up with exact requirements. Here is one question I was asked in recent User Group Meeting. Question: “In recent version of SQL Server we can create user without login. What is the use of it?” Great question indeed. Let me first attempt to answer this question but after reading my answer I need your help. I want you to help him as well with adding more value to it. Answer: Let us visualize a scenario. An application has lots of different operations and many of them are very sensitive operations. The common practice was to do give application specific role which has more permissions and access level. When a regular user login (not system admin), he/she might have very restrictive permissions. The application itself had a user name and password which means applications can directly login into the database and perform the operation. Developers were well aware of the username and password as it was embedded in the application. When developer leaves the organization or when the password was changed, the part of the application had to be changed where the same username and passwords were used. Additionally, developers were able to use the same username and password and login directly to the same application. In earlier version of SQL Server there were application roles. The same is later on replaced by “User without Login”. Now let us recreate the above scenario using this new “User without Login”. In this case, User will have to login using their own credentials into SQL Server. This means that the user who is logged in will have his/her own username and password. Once the login is done in SQL Server, the user will be able to use the application. Now the database should have another User without Login which has all the necessary permissions and rights to execute various operations. Now, Application will be able to execute the script by impersonating “user without login – with more permissions”. Here there is assumed that user login does not have enough permissions and another user (without login) there are more rights. If a user knows how the application is using the database and their various operations, he can switch the context to user without login making him enable for doing further modification. Make sure to explicitly DENY view definition permission on the database. This will make things further difficult for user as he will have to know exact details to get additional permissions. If a user is System Admin all the details which I just mentioned in above three paragraphs does not apply as admin always have access to everything. Additionally, the method describes above is just one of the architecture and if someone is attempting to damage the system, they will still be able to figure out a workaround. You will have to put further auditing and policy based management to prevent such incidents and accidents. I guess this is my answer. I read it multiple times but I still feel that I am missing something. There should be more to this concept than what I have just described. I have merely described one scenario but there will be many more scenarios where this situation will be useful. Now is your turn to help – please leave a comment with the additional suggestion where exactly “User without Login” will be useful as well did I miss anything when I described above scenario. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Security, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• Logging errors caused by exceptions deep in the application

  - by Kaleb Pederson

  What are best-practices for logging deep within an application's source? Is it bad practice to have multiple event log entries for a single error? For example, let's say that I have an ETL system whose transform step involves: a transformer, pipeline, processing algorithm, and processing engine. In brief, the transformer takes in an input file, parses out records, and sends the records through the pipeline. The pipeline aggregates the results of the processing algorithm (which could do serial or parallel processing). The processing algorithm sends each record through one or more processing engines. So, I have at least four levels: Transformer - Pipeline - Algorithm - Engine. My code might then look something like the following: class Transformer { void Process(InputSource input) { try { var inRecords = _parser.Parse(input.Stream); var outRecords = _pipeline.Transform(inRecords); } catch (Exception ex) { var inner = new ProcessException(input, ex); _logger.Error("Unable to parse source " + input.Name, inner); throw inner; } } } class Pipeline { IEnumerable<Result> Transform(IEnumerable<Record> records) { // NOTE: no try/catch as I have no useful information to provide // at this point in the process var results = _algorithm.Process(records); // examine and do useful things with results return results; } } class Algorithm { IEnumerable<Result> Process(IEnumerable<Record> records) { var results = new List<Result>(); foreach (var engine in Engines) { foreach (var record in records) { try { engine.Process(record); } catch (Exception ex) { var inner = new EngineProcessingException(engine, record, ex); _logger.Error("Engine {0} unable to parse record {1}", engine, record); throw inner; } } } } } class Engine { Result Process(Record record) { for (int i=0; i<record.SubRecords.Count; ++i) { try { Validate(record.subRecords[i]); } catch (Exception ex) { var inner = new RecordValidationException(record, i, ex); _logger.Error( "Validation of subrecord {0} failed for record {1}", i, record ); } } } } There's a few important things to notice: A single error at the deepest level causes three log entries (ugly? DOS?) Thrown exceptions contain all important and useful information Logging only happens when failure to do so would cause loss of useful information at a lower level. Thoughts and concerns: I don't like having so many log entries for each error I don't want to lose important, useful data; the exceptions contain all the important but the stacktrace is typically the only thing displayed besides the message. I can log at different levels (e.g., warning, informational) The higher level classes should be completely unaware of the structure of the lower-level exceptions (which may change as the different implementations are replaced). The information available at higher levels should not be passed to the lower levels. So, to restate the main questions: What are best-practices for logging deep within an application's source? Is it bad practice to have multiple event log entries for a single error?

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• Is it worth to learn Experimental Languages?

  - by Xander Lamkins

  I'm a young programmer who desires to work in the field someday as a programmer. I know Java, VB.NET and C#. I want to learn a new language (as I programmer, I know that it is valuable to extend what I know - to learn languages that make you think differently). I took a look online to see what languages were common. Everybody knows C and C++ (even those muggles who know so little about computers in general), so I thought, maybe I should push for C. C and C++ are nice but they are old. Things like Haskell and Forth (etc. etc. etc.) are old and have lost their popularity. I'm scared of learning C (or even C++) for this same reason. Java is pretty old as well and is slow because it's run by the JVM and not compiled to native code. I've been a Windows developer for quite a while. I recently started using Java - but only because it was more versatile and spreadable to other places. The problem is that it doesn't look like a very usable language for these reasons: It's most used purpose is for web application and cellphone apps (specifically Android) As far as actual products made with it, the only things that come to mind are Netbeans, Eclipse (hurrah for making and IDE with the language the IDE is for - it's like making a webpage for writing HTML/CSS/Javascript), and Minecraft which happens to be fun but laggy and bipolar as far as computer spec. support. Other than that it's used for servers but heck - I don't only want to make/configure servers. The .NET languages are nice, however: People laugh if I even mention VB.NET or C# in a serious conversation. It isn't cross-platform unless you use MONO (which is still in development and has some improvements to be made). Lacks low level stuff because, like Java with the JVM, it is run/managed by the CLR. My first thought was learning something like C and then using it to springboard into C++ (just to make sure I would have a strong understanding/base), but like I said earlier, it's getting older and older by the minute. What I've Looked Into Fantom looks nice. It's like a nice middleman between my two favorite languages and even lets me publish between the two interchangeably, but, unlike what I want, it compiles to the CLR or JVM (depending on what you publish it to) instead of it being a complete compile. D also looks nice. It seems like a very usable language and from multiple sources it appears to actually be better than C/C++. I would jump right with it, but I'm still unsure of its success because it obviously isn't very mainstream at this point. There are a couple others that looked pretty nice that focused on other things such as Opa with web development and Go by GOOGLE. My Question Is it worth learning these "experimental" languages? I've read other questions that say that if you aren't constantly learning languages and open to all languages that you aren't in the right mindset for programming. I understand this and I still might not quite be getting it, but in truth, if a language isn't going to become mainstream, should I spend my time learning something else? I don't want to learn old (or any going to soon be old) programming languages. I know that many people see this as something important, *but would any of you ever actually consider (assuming you didn't already know) FORTRAN? My goal is to stay current to make sure I'm successful in the future. Disclaimer Yes, I am a young programmer, so I probably made a lot of naive statements in my question. Feel free to correct me on ANYTHING! I have to start learning somewhere so I'm sure a lot of my knowledge is sketchy enough to have caused to incorrect statements or flaws in my thinking. Please leave any feelings you have in the comments.

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• What is the difference between Workcenters, Dashboards, and the Interaction Hub?

  - by Matthew Haavisto

  Oracle Open World has just concluded.  Over the course of the conference, we presented several sessions covering different aspects of the PeopleSoft user experience, including Workcenters, Dashboards, and the PeopleSoft Interaction Hub (formerly known as the PeopleSoft Applications Portal).  Although we've produced collateral on these features and covered them in sessions, it became apparent at the conference that customers still have many questions about the these products, including how they are licensed, how they are installed, what their various purposes are, and how they can be used together synergistically. Let's Start with Licensing and Installation As you may know, we've extended the restricted use license (RUL) for the Interaction Hub.  This grants customers with PeopleTools 8.52 licenses the right to install the Interaction Hub for free for use as specified in the Tools license notes.  Note that this means customers receive a restricted use license for the Interaction Hub that doesn't cost them an additional license fee, but it is a separate product, not part of PeopleTools or PeopleSoft applications, and is a separate installation.  This means customers must provide the infrastructure to install and run the Hub, just like any other application.  The benefits of using the Hub to unify your PeopleSoft user experience can be great.  PeopleSoft applications have not yet delivered instances of the Hub with their products, though they may in the future. Workcenters and Dashboards, on the other hand, are frameworks provided by PeopleTools.  No other license is required, and no additional installation of a separate product is needed (apart from PeopleTools and PeopleSoft applications).  PeopleSoft applications are delivering instances of the workcenters and dashboards with their products.  Some are available now, and more are coming in future releases.  These delivered workcenter and dashboard instances require no additional licenses, and no additional installations beyond Tools and the applications that provide them.  In addition, the workcenter and dashboard frameworks provided by PeopleTools can be used by customers to build their own workcenters and dashboards, and it's quite easy and simple to do so. What are Their Differences?  What Purposes do they Serve? Workcenters, Dashboards and the Interaction Hub appear somewhat similar.  They all contain pagelets, and have some visual characteristics in common.  However, their strengths and purposes are very different, and they were designed to provide different benefits to your PeopleSoft ecosystem. Workcenters and Dashboards have the following characteristics: Designed for specific roles Focus on the daily tasks of those roles Help to streamline the work performed most often Personal view of my work world Makes navigation and search easier and quicker, particularly for transactions and decision support Reports and data needed for day-to-day work Personalizable, but minimal Delivered by PS Apps, but can be altered by customer for their requirements Customers can create their own Workcenters can be used for guided processes  The Interaction Hub is designed to aggregate content from multiple applications, and is is used to unify the user experience of those applications.  It offers a rich, web site-based user experience, and is often used to provide access to infrequently performed activities like benefits enrollment, payroll inquiries, life event changes, onboarding, and so on. Full-featured and robust Centrally administered Pushed to large audience Broad info like Company News Infrequent activities like benefits, not day-to-day tasks Self-service, access to employer info Central launch point for other activities and can navigate to workcenters and dashboards Deployed by customers or consultants, instances not delivered by PeopleSoft (at this time) Content management Unified PS application navigation Although these products are quite different and serve different purposes in your PeopleSoft environment, they can be used together to provide a richer, more efficient and engaging user experience for your all your user communities.

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• It’s official – Red Gate is a great place to work!

  - by red@work

  At a glittering award ceremony last week, we found out that we’re officially the 14th best small company to work for in the whole of the UK! This is no mean feat, considering that about 1,000 companies enter the Sunday Times Top 100 best companies awards each year. Most of these are in the small companies category too. It's the fourth year in a row for us to be in the Top 100 list and we're tickled pink because the results are based on employee opinion. We’re particularly proud to be the best small company in Cambridge (in the whole of East Anglia, in fact) and the best small software development company in the entire UK. So how does it all work? Well, 90% of us took the time to answer over 70 questions on categories such as management, benefits, wellbeing, leadership, giving something back and what we think of Red Gate as a whole. It makes you think about every part of day to day working life and how you feel about it. Do you slightly or strongly agree or disagree that your manager motivates your to do your best every day, or that you have confidence in Red Gate's leaders, or that you’re not spending too much time working? It's great to see that we had one of the best scores in the country for the question "Do you think your company takes advantage of you?" We got particularly high scores for management, wellbeing and for giving something back too. A few of us got dressed up and headed to London for the awards; very excited about where we’d place but slightly nervous about having to get up on stage. There was a last minute hic up with a bow tie but the Managing Editor of the Sunday Times kindly stepped in to offer his assistance just before we had our official photo taken. We were nominated for two Special Recognition Awards. Despite not bringing them home this year, we're very proud to be nominated as there are only three nominations in each category. First we were up for the Training and Development award. Best Companies loved that we get together at lunchtimes to teach each other photography, cookery and French, as well as our book clubs and techie talks. And of course they liked our opportunities to go on training courses and to jet off to international conferences. Our other nomination was for the Wellbeing award. Best Companies loved our free food (and let’s face it, so do we). Porridge or bacon sandwiches for breakfast, a three course hot dinner, and free fruit and cereals all day long. If all that has an affect on the waistline then there are plenty of sporty activities for us all to get involved in, such as yoga, running or squash. Or if that’s not your thing then a relaxing massage helps us all to unwind every few months or so. The awards were hosted by news presenter Kate Silverton. She gave us a special mention during the ceremony for having great customer engagement as well as employee engagement, after we told her about Rodney Landrum (a Friend of Red Gate) tattooing our logo on his arm. We showed off our customised dinner jacket (thanks to Dom from Usability) with a flashing Red Gate logo on the back and she seemed suitability impressed. Back in the office the next day, we popped open the champagne and raised a glass to our success. Neil, our joint CEO, talked about how pleased he was with the award because it's based on the opinions of the people that count – us. You can read more about the Sunday Times awards here. By the way, we're still growing and are still hiring. If you’d like to keep up with our latest vacancies then why not follow us on Twitter at twitter.com/redgatecareers. Right now we're busy hiring in development, test, sales, product management, web development, and project management. Here's a link to our current job opportunities page – we'd love to hear from great people who are looking for a great place to work! After all, we're only great because of the people who work here. Post by: Alice Chapman

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• Working and Studying in Oracle, how I balance my time....

  - by anca.rosu

  Hi, my name is Laura. I am working as an Intern within Executive Administration at Oracle Denmark, whilst studying Information Management at Copenhagen Business school. I have recently handeding a paper on Information Systems which gave me exposure to Oracle. Once completing this paper I came across a job posting on my University’s intranet site and I applied directly online. When I submitted my application for the job offer, I wondered about what language I should use for the application form, as the job posting was in Danish, but the contact person and number looked Irish. I therefore chose English. Later that same day, Fiona, one of Oracle’s Graduates Recruitment Consultants based in Ireland, contacted me. This shows how global Oracle truly is. I went for my face-to-face interview in Oracle Denmark with Charlotte, one of the team managers. I spent 5 minutes waiting in the lobby, just looking around, thinking to myself, I really want to work here. The atmosphere seemed so pleasant with a relaxed approach between colleagues, employees and guests. The interview took about an hour, but we touched on a lot of different subjects. The profile I got of Oraclewas that this is a place where you are encouraged to think for yourself, and you are given the freedom to use your ideas. Later that evening, Fiona called and offered me the job. I was very happy. At Oracle Denmark we have 4 different zones: a Quiet Zone, a Project Zone, a Dialogue Zone and a Call Zone. Everyday when you arrive you consider what will be the most productive for the day’s task, and you take your toolbox and go find a desk in the zone you have decided on. It is therefore very unusual to be next to the same person two days in a row. At Oracle, people are located all over the world, and everybody has team members, colleagues or leaders in other countries, or even other time zones. Initially,I was worried about how I would adapt to this approach but I soon realized I had nothing to worry about and now I appreciate working this way. My colleagues have been very supportive and they have openly welcomed me into my new role. I typically work two days a week and have three days at University. During exam periods, I have the flexibility to work less hours and focus on the exams, in return for putting in more hours at work when needed. The first time I had to ask for time off before handing in a paper, my boss looked at me and said, ”Of course! Your education is the most important!” I hope that by sharing my experiences with you, I can inspire or encourage you to consider Oracle as a potential employer, where you can grow both professionally and personally. If you have any questions related to this article feel free to contact  [email protected].  You can find our job opportunities via http://campus.oracle.com Technorati Tags: Intern,Oracle Denmark,Information Systems,Business school,Copenhagen,Graduates Recruitment,Ireland,Quiet Zone,Project Zone,Dialogue Zone,Call Zone,University,flexibility

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• Future Of F# At Jazoon 2011

  - by Alois Kraus

  I was at the Jazoon 2011 in Zurich (Switzerland). It was a really cool event and it had many top notch speaker not only from the Microsoft universe. One of the most interesting talks was from Don Syme with the title: F# Today/F# Tomorrow. He did show how to use F# scripting to browse through open databases/, OData Web Services, Sharepoint, …interactively. It looked really easy with the help of F# Type Providers which is the next big language feature in a future F# version. The object returned by a Type Provider is used to access the data like in usual strongly typed object model. No guessing how the property of an object is called. Intellisense will show it just as you expect. There exists a range of Type Providers for various data sources where the schema of the stored data can somehow be dynamically extracted. Lets use e.g. a free database it would be then let data = DbProvider(http://.....); data the object which contains all data from e.g. a chemical database. It has an elements collection which contains an element which has the properties: Name, AtomicMass, Picture, …. You can browse the object returned by the Type Provider with full Intellisense because the returned object is strongly typed which makes this happen. The same can be achieved of course with code generators that use an input the schema of the input data (OData Web Service, database, Sharepoint, JSON serialized data, …) and spit out the necessary strongly typed objects as an assembly. This does work but has the downside that if the schema of your data source is huge you will quickly run against a wall with traditional code generators since the generated “deserialization” assembly could easily become several hundred MB. *** The following part contains guessing how this exactly work by asking Don two questions **** Q: Can I use Type Providers within C#? D: No. Q: F# is after all a library. I can reference the F# assemblies and use the contained Type Providers? D: F# does annotate the generated types in a special way at runtime which is not a static type that C# could use. The F# type providers seem to use a hybrid approach. At compilation time the Type Provider is instantiated with the url of your input data. The obtained schema information is used by the compiler to generate static types as usual but only for a small subset (the top level classes up to certain nesting level would make sense to me). To make this work you need to access the actual data source at compile time which could be a problem if you want to keep the actual url in a config file. Ok so this explains why it does work at all. But in the demo we did see full intellisense support down to the deepest object level. It looks like if you navigate deeper into the object hierarchy the type provider is instantiated in the background and attach to a true static type the properties determined at run time while you were typing. So this type is not really static at all. It is static if you define as a static type that its properties shows up in intellisense. But since this type information is determined while you are typing and it is not used to generate a true static type and you cannot use these “intellistatic” types from C#. Nonetheless this is a very cool language feature. With the plotting libraries you can generate expressive charts from any datasource within seconds to get quickly an overview of any structured data storage. My favorite programming language C# will not get such features in the near future there is hope. If you restrict yourself to OData sources you can use LINQPad to query any OData enabled data source with LINQ with ease. There you can query Stackoverflow with The output is also nicely rendered which makes it a very good tool to explore OData sources today.

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• Need WIF Training?

  - by Your DisplayName here!

  I spend numerous hours every month answering questions about WIF and identity in general. This made me realize that this is still quite a complicated topic once you go beyond the standard fedutil stuff. My good friend Brock and I put together a two day training course about WIF that covers everything we think is important. The course includes extensive lab material where you take standard application and apply all kinds of claims and federation techniques and technologies like WS-Federation, WS-Trust, session management, delegation, home realm discovery, multiple identity providers, Access Control Service, REST, SWT and OAuth. The lab also includes the latest version of the thinktecture identityserver and you will learn how to use and customize it. If you are looking for an open enrollment style of training, have a look here. Or contact me directly! The course outline looks as follows: Day 1 Intro to Claims-based Identity & the Windows Identity Foundation WIF introduces important concepts like conversion of security tokens and credentials to claims, claims transformation and claims-based authorization. In this module you will learn the basics of the WIF programming model and how WIF integrates into existing .NET code. Externalizing Authentication for Web Applications WIF includes support for the WS-Federation protocol. This protocol allows separating business and authentication logic into separate (distributed) applications. The authentication part is called identity provider or in more general terms - a security token service. This module looks at this scenario both from an application and identity provider point of view and walks you through the necessary concepts to centralize application login logic both using a standard product like Active Directory Federation Services as well as a custom token service using WIF’s API support. Externalizing Authentication for SOAP Services One big benefit of WIF is that it unifies the security programming model for ASP.NET and WCF. In the spirit of the preceding modules, we will have a look at how WIF integrates into the (SOAP) web service world. You will learn how to separate authentication into a separate service using the WS-Trust protocol and how WIF can simplify the WCF security model and extensibility API. Day 2 Advanced Topics:  Security Token Service Architecture, Delegation and Federation The preceding modules covered the 80/20 cases of WIF in combination with ASP.NET and WCF. In many scenarios this is just the tip of the iceberg. Especially when two business partners decide to federate, you usually have to deal with multiple token services and their implications in application design. Identity delegation is a feature that allows transporting the client identity over a chain of service invocations to make authorization decisions over multiple hops. In addition you will learn about the principal architecture of a STS, how to customize the one that comes with this training course, as well as how to build your own. Outsourcing Authentication:  Windows Azure & the Azure AppFabric Access Control Service Microsoft provides a multi-tenant security token service as part of the Azure platform cloud offering. This is an interesting product because it allows to outsource vital infrastructure services to a managed environment that guarantees uptime and scalability. Another advantage of the Access Control Service is, that it allows easy integration of both the “enterprise” protocols like WS-* as well as “web identities” like LiveID, Google or Facebook into your applications. ACS acts as a protocol bridge in this case where the application developer doesn’t need to implement all these protocols, but simply uses a service to make it happen. Claims & Federation for the Web and Mobile World Also the web & mobile world moves to a token and claims-based model. While the mechanics are almost identical, other protocols and token types are used to achieve better HTTP (REST) and JavaScript integration for in-browser applications and small footprint devices. Also patterns like how to allow third party applications to work with your data without having to disclose your credentials are important concepts in these application types. The nice thing about WIF and its powerful base APIs and abstractions is that it can shield application logic from these details while you can focus on implementing the actual application. HTH

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• Give a session on C++ AMP – here is how

  - by Daniel Moth

  Ever since presenting on C++ AMP at the AMD Fusion conference in June, then the Gamefest conference in August, and the BUILD conference in September, I've had numerous requests about my material from folks that want to re-deliver the same session. The C++ AMP session I put together has evolved over the 3 presentations to its final form that I used at BUILD, so that is the one I recommend you base yours on. Please get the slides and the recording from channel9 (I'll refer to slide numbers below). This is how I've been presenting the C++ AMP session: Context (slide 3, 04:18-08:18) Start with a demo, on my dual-GPU machine. I've been using the N-Body sample (for VS 11 Developer Preview). (slide 4) Use an nvidia slide that has additional examples of performance improvements that customers enjoy with heterogeneous computing. (slide 5) Talk a bit about the differences today between CPU and GPU hardware, leading to the fact that these will continue to co-exist and that GPUs are great for data parallel algorithms, but not much else today. One is a jack of all trades and the other is a number cruncher. (slide 6) Use the APU example from amd, as one indication that the hardware space is still in motion, emphasizing that the C++ AMP solution is a data parallel API, not a GPU API. It has a future proof design for hardware we have yet to see. (slide 7) Provide more meta-data, as blogged about when I first introduced C++ AMP. Code (slide 9-11) Introduce C++ AMP coding with a simplistic array-addition algorithm – the slides speak for themselves. (slide 12-13) index<N>, extent<N>, and grid<N>. (Slide 14-16) array<T,N>, array_view<T,N> and comparison between them. (Slide 17) parallel_for_each. (slide 18, 21) restrict. (slide 19-20) actual restrictions of restrict(direct3d) – the slides speak for themselves. (slide 22) bring it altogether with a matrix multiplication example. (slide 23-24) accelerator, and accelerator_view. (slide 26-29) Introduce tiling incl. tiled matrix multiplication [tiling probably deserves a whole session instead of 6 minutes!]. IDE (slide 34,37) Briefly touch on the concurrency visualizer. It supports GPU profiling, but enhancements specific to C++ AMP we hope will come at the Beta timeframe, which is when I'll be spending more time talking about it. (slide 35-36, 51:54-59:16) Demonstrate the GPU debugging experience in VS 11. Summary (slide 39) Re-iterate some of the points of slide 7, and add the point that the C++ AMP spec will be open for other compiler vendors to implement, even on other platforms (in fact, Microsoft is actively working on that). (slide 40) Links to content – see slide – including where all your questions should go: http://social.msdn.microsoft.com/Forums/en/parallelcppnative/threads.   "But I don't have time for a full blown session, I only need 2 (or just 1, or 3) C++ AMP slides to use in my session on related topic X" If all you want is a small number of slides, you can take some from the session above and customize them. But because I am so nice, I have created some slides for you, including talking points in the notes section. Download them here. Comments about this post by Daniel Moth welcome at the original blog.

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• Why We Do What We Do. (Part 3 of 5 Part Series on JDE 5G Postponed)

  - by Kem Butller-Oracle

  By Lyle Ekdahl - Oracle JD Edwards Sr. VP General Manager  In the closing of part two of this 5 part blog series, I stated that in the next installment I would explore the expected results of the digital overdrive era and the impact it will have on our economy. While I have full intentions of writing on that topic, I am inspired today to write about something that is top of mind. It’s top of mind because it has come up several times recently conversations with my Oracle’s JD Edwards team members, with customers and our partners, plus I feel passionately about why I do what I do…. It is not what we do but why we do that thing that we do Do you know what you do? For the most part, I bet you could tell me what you do even if your work has changed over the years.  My real question is, “Do you get excited about what you do, and are you fulfilled? Does your work deliver a sense of purpose, a cause to work for, and something to believe in?”  Alright, I guess that was not a single question. So let me just ask, “Why?” Why are you here, right now? Why do you get up in the morning? Why do you go to work? Of course, I can’t answer those questions for you but I can share with you my POV.   For starters, there are several things that drive me. As many of you know by now, I have a somewhat competitive nature but it is not solely the thrill of winning that actually fuels me. Now don’t get me wrong, I do like winning occasionally. However winning is only a potential result of competing and is clearly not guaranteed. So why compete? Why compete in business, and particularly why in this Enterprise Software business?  Here’s why! I am fascinated by creative and building processes. It is about making or producing things, causing something to come into existence. With the right skill, imagination and determination, whether it’s art or invention; the result can deliver value and inspire. In both avocation and vocation I always gravitate towards the create/build processes.  I believe one of the skills necessary for the create/build process is not just the aptitude but also, and especially, the desire and attitude that drives one to gain a deeper understanding. The more I learn about our customers, the more I seek to understand what makes the successful and what difficult issues cause them to struggle. I like to look for the complex, non-commodity process problems where streamlined design and modern technology can provide an easy and simple solution. It is especially gratifying to see our customers use our software to increase their own ability to deliver value to the market. What an incredible network effect! I know many of you share this customer obsession as well as the create/build addiction focused on simple and elegant design. This is what I believe is at the root of our common culture.  Are JD Edwards customers on a whole different than other ERP solutions’ customers? I would argue that for the most part, yes, they are. They selected our software, and our software is different. Why? Because I believe that the create/build process will generally result in solutions that reflect who built it and their culture. And a culture of people focused on why they create/build will attract different customers than one that is based on what is built or how the solution is delivered. In the past I have referred to this idea as character of the customer, and it transcends industry, size and run rate. Now some would argue that JD Edwards has some customers who are characters. But that is for a different post. As I have told you before, the JD Edwards culture is unique, and its resulting economy is valuable and deserving of our best efforts. 

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• How to Draw Lines on the Screen

  - by Geertjan

  I've seen occasional questions on mailing lists about how to use the NetBeans Visual Library to draw lines, e.g., to make graphs or diagrams of various kinds by drawing on the screen. So, rather than drag/drop causing widgets to be added, you'd want widgets to be added on mouse clicks, and you'd want to be able to connect those widgets together somehow. Via the code below, you'll be able to click on the screen, which causes a dot to appear. When you have multiple dots, you can hold down the Ctrl key and connect them together. A guiding line appears to help you position the dots exactly in line with each other. When you go to File | Print, you'll be able to preview and print the diagram you've created. A picture that speaks 1000 words: Here's the code: public final class PlotterTopComponent extends TopComponent { private final Scene scene; private final LayerWidget baseLayer; private final LayerWidget connectionLayer; private final LayerWidget interactionLayer; public PlotterTopComponent() { initComponents(); setName(Bundle.CTL_PlotterTopComponent()); setToolTipText(Bundle.HINT_PlotterTopComponent()); setLayout(new BorderLayout()); this.scene = new Scene(); this.baseLayer = new LayerWidget(scene); this.interactionLayer = new LayerWidget(scene); this.connectionLayer = new LayerWidget(scene); scene.getActions().addAction(new SceneCreateAction()); scene.addChild(baseLayer); scene.addChild(interactionLayer); scene.addChild(connectionLayer); add(scene.createView(), BorderLayout.CENTER); putClientProperty("print.printable", true); } private class SceneCreateAction extends WidgetAction.Adapter { @Override public WidgetAction.State mousePressed(Widget widget, WidgetAction.WidgetMouseEvent event) { if (event.getClickCount() == 1) { if (event.getButton() == MouseEvent.BUTTON1 || event.getButton() == MouseEvent.BUTTON2) { baseLayer.addChild(new BlackDotWidget(scene, widget, event)); repaint(); return WidgetAction.State.CONSUMED; } } return WidgetAction.State.REJECTED; } } private class BlackDotWidget extends ImageWidget { public BlackDotWidget(Scene scene, Widget widget, WidgetAction.WidgetMouseEvent event) { super(scene); setImage(ImageUtilities.loadImage("org/netbeans/plotter/blackdot.gif")); setPreferredLocation(widget.convertLocalToScene(event.getPoint())); getActions().addAction( ActionFactory.createExtendedConnectAction( connectionLayer, new BlackDotConnectProvider())); getActions().addAction( ActionFactory.createAlignWithMoveAction( baseLayer, interactionLayer, ActionFactory.createDefaultAlignWithMoveDecorator())); } } private class BlackDotConnectProvider implements ConnectProvider { @Override public boolean isSourceWidget(Widget source) { return source instanceof BlackDotWidget && source != null ? true : false; } @Override public ConnectorState isTargetWidget(Widget src, Widget trg) { return src != trg && trg instanceof BlackDotWidget ? ConnectorState.ACCEPT : ConnectorState.REJECT; } @Override public boolean hasCustomTargetWidgetResolver(Scene arg0) { return false; } @Override public Widget resolveTargetWidget(Scene arg0, Point arg1) { return null; } @Override public void createConnection(Widget source, Widget target) { ConnectionWidget conn = new ConnectionWidget(scene); conn.setTargetAnchor(AnchorFactory.createCircularAnchor(target, 10)); conn.setSourceAnchor(AnchorFactory.createCircularAnchor(source, 10)); connectionLayer.addChild(conn); } } ... ... ... Note: The code above was written based on the Visual Library tutorials on the NetBeans Platform Learning Trail, in particular via the "ConnectScene" sample in the "test.connect" package, which is part of the very long list of Visual Library samples referred to in the Visual Library tutorials on the NetBeans Platform Learning Trail. The next steps are to add a reconnect action and an action to delete a dot by double-clicking on it. Would be interesting to change the connecting line so that the length of the line were to be shown, i.e., as you draw a line from one dot to another, you'd see a constantly changing number representing the current distance of the connecting line. Also, once lines are connected to form a rectangle, would be cool to be able to write something within that rectangle. Then one could really create diagrams, which would be pretty cool.

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• TechEd North America 2012 – Day 1 #msTechEd

  - by Marco Russo (SQLBI)

  Yesterday I and Alberto delivered the PreCon day about BISM Tabular in Analysis Services 2012. We received very good feedback and now I am looking forward to meet people that read our blogs and our books! Ping me on Twitter at @marcorus if you want to contact me during the conference. This is my schedule for the next few days: ·         Monday, June 11, 2012 o   10:30am-12:30pm I will be in the Technical Learning Center area, at the Breaktrough Insights (station #8) in the Database & Business Intelligence area (dedicated to SQL Server 2012) o   I will try to watch some sessions in the afternoon o   6:30pm-7:00pm I will be at the O’Reilly booth meeting book readers and doing some book signing ·         Tuesday, June 12, 2012 o   12:30pm-3:30pm I will be in the Technical Learning Center area, at the Breaktrough Insights (station #8) in the Database & Business Intelligence area (dedicated to SQL Server 2012) o   5:00pm-6:15pm I will attend the Alberto’s session DBI413 Many-to-Many Relationships in BISM Tabular (room S330E) o   6:15pm-9:00pm Community Night & Ask the Experts, we’ll discuss about Analysis Services, Tabular and Multidimensional! ·         Wednesday, June 13, 2012 o   11:15am-11:30am Don’t miss this special demo session at the Private Cloud, Public Cloud and Data Platform Theater in the Technical Learning Center area (next to the SQL Server 2012 zone). I and Alberto will present Querying multi-billion rows with many to many relationships in SSAS Tabular (xVelocity) and you’re invited to guess the response time of DAX queries on a 4 billion rows table with many-to-many relationships before we run them! We’ll give away some 8GB USB key if you guess the right answer! o   12:30pm-1:00pm I and Alberto will have a book signing session at the TechEd Bookstore o   3:00pm-5:00pm I will be in the Technical Learning Center area, at the Breaktrough Insights (station #8) in the Database & Business Intelligence area (dedicated to SQL Server 2012) ·         Thursday, June 14, 2012 o   2:45pm-4:00pm I will deliver my DBI319 BISM: Multidimensional vs. Tabular breakthrough session in room S320A. I expect many questions here! And if you want to learn more about Analysis Services Tabular, we announced two more online sessions of our SSAS Tabular Workshop: ·         July 2-3, 2012 - SSAS Workshop Online - America's time zone ·         September 3-4, 2012 - SSAS Workshop Online - America's time zone Register now if you are interested, the early bird for the July session expires on June 19, 2012! I will also deliver a SSAS Workshop in Oslo (Norway) on August 27-28, 2012.  

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• Is there a theory for "transactional" sequences of failing and no-fail actions?

  - by Ross Bencina

  My question is about writing transaction-like functions that execute sequences of actions, some of which may fail. It is related to the general C++ principle "destructors can't throw," no-fail property, and maybe also with multi-phase transactions or exception safety. However, I'm thinking about it in language-neutral terms. My concern is with correctly designing error handling in C++ functions that must be reliable. I would like to know what the concepts below are called so that I can learn more about them. I'm sorry that I can't ask the question more directly. Since I don't know this area I have provided an example to explain my question. The question is at the end. Here goes: Consider a sequence of steps or actions executed sequentially, where actions belong to one of two classes: those that always succeed, and those that may fail. In the examples below: S stands for an action that always succeeds (called "no-fail" in some settings). F stands for an action that may fail (for example, it might fail to allocate memory or do I/O that could fail). Consider a sequences of actions (executed sequentially from left to right): S->S->S->S Since each action in the sequence above succeeds, the whole sequence succeeds. On the other hand, the following sequence may fail because the last action may fail: S->S->S->F So, claim: a sequence has the no-fail (S) property if and only if all of its actions are no-fail. Now, I'm interested in action sequences that form "atomic transactions", with "failure atomicity," i.e. where either the whole sequence completes successfully, or there is no effect. I.e. if some action fails, the earlier ones must be rolled back. This requires that any successfully executed actions prior to a failing action must always be able to be rolled back. Consider the sequence: S->S->S->F S<-S<-S In the example above, the first row is the forward path of the transaction, and the second row are inverse actions (executed from right to left) that can be used to roll back if the final top row actions fails. It seems to me that for a transaction to support failure atomicity, the following invariant must hold: Claim: To support failure atomicity (either completion or complete roll-back on failure) all actions preceding the latest failable (F) action on the forward path (marked * in the example below) must have no-fail (S) inverses. The following is an example of a sequence that supports failure atomicity: * S->F->F->F S<-S<-S Further, if we want the transaction to be able to attempt cancellation mid-way through, but still guarantee either full completion or full rollback then we need the following property: Claim: To support failure atomicity and cancellation mid-way through execution, in the face of errors in the inverse (cancellation) path, all actions following the earliest failable (F) inverse on the reverse path (marked *) must be no-fail (S). F->F->F->S->S S<-S<-F<-F * I believe that these two conditions guarantee that an abortable/cancelable transaction will never get "stuck". My questions are: What is the study and theory of these properties called? are my claims correct? and what else is there to know? UPDATE 1: Updated terminology: what I previously called "robustness" is called atomicity in the database literature. UPDATE 2: Added explicit reference to failure atomicity, which seems to be a thing.

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• Cloud hosted CI for .NET projects

  - by Scott Dorman

  Originally posted on: http://geekswithblogs.net/sdorman/archive/2014/06/02/cloud-hosted-ci-for-.net-projects.aspxContinuous integration (CI) is important. If you don’t have it set up…you should. There are a lot of different options available for hosting your own CI server, but they all require you to maintain your own infrastructure. If you’re a business, that generally isn’t a problem. However, if you have some open source projects hosted, for example on GitHub, there haven’t really been any options. That has changed with the latest release of AppVeyor, which bills itself as “Continuous integration for busy developers.” What’s different about AppVeyor is that it’s a hosted solution. Why is that important? By being a hosted solution, it means that I don’t have to maintain my own infrastructure for a build server. How does that help if you’re hosting an open source project? AppVeyor has a really competitive pricing plan. For an unlimited amount of public repositories, it’s free. That gives you a cloud hosted CI system for all of your GitHub projects for the cost of some time to set them up, which actually isn’t hard to do at all. I have several open source projects (hosted at https://github.com/scottdorman), so I signed up using my GitHub credentials. AppVeyor fully supported my two-factor authentication with GitHub, so I never once had to enter my password for GitHub into AppVeyor. Once it was done, I authorized GitHub and it instantly found all of the repositories I have (both the ones I created and the ones I cloned from elsewhere). You can even add “build badges” to your markdown files in GitHub, so anyone who visits your project can see the status of the lasted build. Out of the box, you can simply select a repository, add the build project, click New Build and wait for the build to complete. You now have a complete CI server running for your project. The best part of this, besides the fact that it “just worked” with almost zero configuration is that you can configure it through a web-based interface which is very streamlined, clean and easy to use or you can use a appveyor.yml file. This means that you can define your CI build process (including any scripts that might need to be run, etc.) in a standard file format (the YAML format) and store it in your repository. The benefits to that are huge. The file becomes a versioned artifact in your source control system, so it can be branched, merged, and is completely transparent to anyone working on the project. By the way, AppVeyor isn’t limited to just GitHub. It currently supports GitHub, BitBucket, Visual Studio Online, and Kiln. I did have a few issues getting one of my projects to build, but the same day I posted the problem to the support forum a fix was deployed, and I had a functioning CI build about 5 minutes after that. Since then, I’ve provided some additional feature requests and had a few other questions, all of which have seen responses within a 24-hour period. I have to say that it’s easily been one of the best customer support experiences I’ve seen in a long time. AppVeyor is still young, so it doesn’t yet have full feature parity with some of the older (more established) CI systems available,  but it’s getting better all the time and I have no doubt that it will quickly catch up to those other CI systems and then pass them. The bottom line, if you’re looking for a good cloud-hosted CI system for your .NET-based projects, look at AppVeyor.

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• Reducing Deadlocks - not a DBA issue ?

  - by steveh99999

   As a DBA, I'm involved on an almost daily basis troubleshooting 'SQL Server' performance issues. Often, this troubleshooting soon veers away from a 'its a SQL Server issue' to instead become a wider application/database design/coding issue.One common perception with SQL Server is that deadlocking is an application design issue - and is fixed by recoding...  I see this reinforced by MCP-type questions/scenarios where the answer to prevent deadlocking is simply to change the order in code in which tables are accessed....Whilst this is correct, I do think this has led to a situation where many 'operational' or 'production support' DBAs, when faced with a deadlock, are happy to throw the issue over to developers without analysing the issue further....A couple of 'war stories' on deadlocks which I think are interesting :- Case One , I had an issue recently on a third-party application that I support on SQL 2008.  This particular third-party application has an unusual support agreement where the customer is allowed to change the index design on the third-party provided database.  However, we are not allowed to alter application code or modify table structure..This third-party application is also known to encounter occasional deadlocks – indeed, I have documentation from the vendor that up to 50 deadlocks per day is not unusual !So, as a DBA I have to support an application which in my opinion has too many deadlocks - but, I cannot influence the design of the tables or stored procedures for the application. This should be the classic - blame the third-party developers scenario, and hope this issue gets addressed in a future application release - ie we could wait years for this to be resolved and implemented in our production environment...But, as DBAs  can change the index layout, is there anything I could do still to reduce the deadlocks in the application ?I initially used SQL traceflag 1222 to write deadlock detection output to the SQL Errorlog – using this I was able to identify one table heavily involved in the deadlocks.When I examined the table definition, I was surprised to see it was a heap – ie no clustered index existed on the table.Using SQL profiler to see locking behaviour and plan for the query involved in the deadlock, I was able to confirm a table scan was being performed.By creating an appropriate clustered index - it was possible to produce a more efficient plan and locking behaviour.So, less locks, held for less time = less possibility of deadlocks. I'm still unhappy about the overall number of deadlocks on this system - but that's something to be discussed further with the vendor.Case Two,  a system which hadn't changed for months suddenly started seeing deadlocks on a regular basis. I love the 'nothing's changed' scenario, as it gives me the opportunity to appear wise and say 'nothings changed on this system, except the data'.. This particular deadlock occurred on a table which had been growing rapidly. By using DBCC SHOW_STATISTICS - the DBA team were able to see that the deadlocks seemed to be occurring shortly after auto-update stats had regenerated the table statistics using it's default sampling behaviour.As a quick fix, we were able to schedule a nightly UPDATE STATISTICS WITH FULLSCAN on the table involved in the deadlock - thus, greatly reducing the potential for stats to be updated via auto_update_stats, consequently reducing the potential for a bad plan to be generated based on an unrepresentative sample of the data. This reduced the possibility of a deadlock occurring.  Not a perfect solution by any means, but quick, easy to implement, and needed no application code changes. This fix gave us some 'breathing space'  to properly fix the code during the next scheduled application release.   The moral of this post - don't dismiss deadlocks as issues that can only be fixed by developers...

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• Planning in the Cloud - For Real

  - by jmorourke

  One of the hottest topics at Oracle OpenWorld 2012 this week is “the cloud”.  Over the past few years, Oracle has made major investments in cloud-based applications, including some acquisitions, and now has over 100 applications available through Oracle Cloud services.  At OpenWorld this week, Oracle announced seven new offerings delivered via the Oracle Cloud services platform, one of which is the Oracle Planning and Budgeting Cloud Service.  Based on Oracle Hyperion Planning, this service is the first of Oracle’s EPM applications to be to be offered in the Cloud.    This solution is targeted to organizations that are struggling with spreadsheets or legacy planning and budgeting applications, want to deploy a world class solution for financial planning and budgeting, but are constrained by IT resources and capital budgets. With the Oracle Planning and Budgeting Cloud Service, organizations can fast track their way to world-class financial planning, budgeting and forecasting – at cloud speed, with no IT infrastructure investments and with minimal IT resources. Oracle Hyperion Planning is a market-leading budgeting, planning and forecasting application that is used by over 3,300 organizations worldwide.  Prior to this announcement, Oracle Hyperion Planning was only offered on a license and maintenance basis.  It could be deployed on-premise, or hosted through Oracle On-Demand or third party hosting partners.  With this announcement, Oracle’s market-leading Hyperion Planning application will be available as a Cloud Service and through subscription-based pricing. This lowers the cost of entry and deployment for new customers and provides a scalable environment to support future growth. With this announcement, Oracle is the first major vendor to offer one of its core EPM applications as a cloud-based service.  Other major vendors have recently announced cloud-based EPM solutions, but these are only BI dashboards delivered via a cloud platform.   With this announcement Oracle is providing a market-leading, world-class financial budgeting, planning and forecasting as a cloud service, with the following advantages: ·                     Subscription-based pricing ·                     Available standalone or as an extension to Oracle Fusion Financials Cloud Service ·                     Implementation services available from Oracle and the Oracle Partner Network ·                     High scalability and performance ·                     Integrated financial reporting and MS Office interface ·                     Seamless integration with Oracle and non-Oracle transactional applications ·                     Provides customers with more options for their planning and budgeting deployment vs. strictly on-premise or cloud-only solution providers. The OpenWorld announcement of Oracle Planning and Budgeting Cloud Service is a preview announcement, with controlled availability expected in calendar year 2012.  For more information, check out the links below: Press Release Web site If you have any questions or need additional information, please feel free to contact me at [email protected].

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• Microsoft Certifications &ndash; how to prep? and why?

  - by Kelly Jones

  I often get asked by my colleagues, “how do you prepare for Microsoft exams?” Well, the answer for me is a little complicated, so I thought I’d write up here what I do. The first thing I do is go to Microsoft’s website to find the exam that I need to take.  If you’re looking to get a particular certification, then their site lists the exam or exams that you’ll need to pass.  If you’ve already taken an exam, you can log onto the MCP website and use their certification planner.  This little tool tells you what tests you need, based on the exams you’ve already passed.  It is very helpful with the certifications that are multiple tests and especially ones that have electives. Once you’ve identified the test, you can use Microsoft’s website to see the topics that it covers.  This is a good outline to follow when you study.  I’ll keep this handy to reference back throughout my studying to make sure that I’m covering all the topics I need to know. The next step is probably where I am a little different from others.  IF the exam outline covers material that I’ve already been working with, then I’ll skip a lot of the studying and go directly to the practice tests.  However, if I’m looking at the outline and wondering how in the world do you do that? – then it’s time to hit the books. So, where to find study materials?  Try typing in the exam number into any search engine.  You’ll typically find a ton of resources.  If you’re lucky, you’ll find books that others recommend based on their studying and exam experience.  As a Sogeti employee, I have access to three really good resources: an internal company list of all of the consultants who have passed particular tests (on our Connex website), Books 24x7, and Transcender practice exams. Once my studying is done (either through books or experience), I’ll go through the practice exams.  I find them really helpful in getting my knowledge lined up to the thinking process that the exam writers use.  If I’m relying on my experience, then this really helps me to identify gaps in my knowledge that I’ll need to fill. That’s about it.  If I’m doing ok on the practice exams, then I’ll take the real thing.  I’ve found that the practice exams are usually more difficult than then real thing. Oh – one other thing I do related to Microsoft exams – I try to take any beta exams that Microsoft makes available that fall into my skill set.  Microsoft has started a blog to announce these and the seats usually fill up really quick.  The blog is at http://blogs.technet.com/betaexams/ . You don’t get your results instantly, like a normal exam, instead you have to wait for everyone to finish taking the beta exams and for Microsoft to determine which questions they are using and which they are dropping.  So, be prepared to wait six to eight weeks for your results.

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• Blink-Data vs Instinct?

  - by Samantha.Y. Ma

  In his landmark bestseller Blink, well-known author and journalist Malcolm Gladwell explores how human beings everyday make seemingly instantaneous choices --in the blink of an eye--and how we “think without thinking.”  These situations actually aren’t as simple as they seem, he postulates; and throughout the book, Gladwell seeks answers to questions such as: 1.    What makes some people good at thinking on their feet and making quick spontaneous decisions?2.    Why do some people follow their instincts and win, while others consistently seem to stumble into error?3.    Why are some of the best decisions often those that are difficult to explain to others?In Blink, Gladwell introduces us to the psychologist who has learned to predict whether a marriage will last, based on a few minutes of observing a couple; the tennis coach who knows when a player will double-fault before the racket even makes contact with the ball; the antiquities experts who recognize a fake at a glance. Ultimately, Blink reveals that great decision makers aren't those who spend the most time deliberating or analyzing information, but those who focus on key factors among an overwhelming number of variables-- i.e., those who have perfected the art of "thin-slicing.” In Data vs. Instinct: Perfecting Global Sales Performance, a new report sponsored by Oracle, the Economist Intelligence Unit (EIU) explores the roles data and instinct play in decision-making by sales managers and discusses how sales executives can increase sales performance through more effective  territory planning and incentive/compensation strategies.If you are a sales executive, ask yourself this:  “Do you rely on knowledge (data) when you plan out your sales strategy?  If you rely on data, how do you ensure that your data sources are reliable, up-to-date, and complete?  With the emergence of social media and the proliferation of both structured and unstructured data, how do you know that you are applying your information/data correctly and in-context?  Three key findings in the report are:•    Six out of ten executives say they rely more on data than instinct to drive decisions. •    Nearly one half (48 percent) of incentive compensation plans do not achieve the desired results. •    Senior sales executives rely more on current and historical data than on forecast data. Strikingly similar to what Gladwell concludes in Blink, the report’s authors succinctly sum up their findings: "The best outcome is a combination of timely information, insightful predictions, and support data."Applying this insight is crucial to creating a sound sales plan that drives alignment and results.  In the area of sales performance management, “territory programs and incentive compensation continue to present particularly complex challenges in an increasingly globalized market," say the report’s authors. "It behooves companies to get a better handle on translating that data into actionable and effective plans." To help solve this challenge, CRM Oracle Fusion integrates forecasting, quotas, compensation, and territories into a single system.   For example, Oracle Fusion CRM provides a natural integration between territories, which define the sales targets (e.g., collection of accounts) for the sales force, and quotas, which quantify the sales targets. In fact, territory hierarchy is a core analytic dimension to slice and dice sales results, using sales analytics and alerts to help you identify where problems are occurring. This makes territoriesStart tapping into both data and instinct effectively today with Oracle Fusion CRM.   Here is a short video to provide you with a snapshot of how it can help you optimize your sales performance.  

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• Oracle ties social, CRM, analytics products to customer experience

  - by Richard Lefebvre

  Oracle will embark on a new product strategy that centers on customer experience management, an approach driven by the company’s many recent acquisitions.  The new approach, announced by the company Monday night, will be seen in an expansive suite that features familiar Oracle products -- such as its Fusion CRM platform -- and offerings the company recently gained through acquisitions, including FatWire, RightNow and Vitrue. Billed as Oracle Customer Experience (CX), the suite enables businesses to respond to a market centered on the customer experience, said Anthony Lye, the company’s senior vice president of CRM. Companies “are very aware their products are commoditizing,” Lye said in an interview last week, referring to how the Web and social media channels have empowered customers. Customer experiences start and mature outside of CRM, and applications today need to reflect that shift, Lye said. Businesses thus need to step away from a pure CRM model, he said. Oracle claims CX will improve customer experience management by connecting businesses with customers across Web sites and social channels. Companies can create a single, real-time view of the customer and use predictive analytics of interactions to strengthen the customer experience, Oracle said. “Companies have to connect with their customers wherever, whenever and however they want,” Lye said. “They have to know and understand their customer.” Lye promoted Oracle CX as a suite that will work across channels to complement the company’s applications. A new strategy has been “cooking” for years now, but the acquisitions Oracle has made over the past two years made the time right for a “unique collaboration,” Lye said. CX includes basic Oracle CRM solutions such as Siebel and the new Fusion Apps. It also includes the company’s MDM products, Enterprise Data Quality, Customer Hub and Product Hub. And the suite is rounded out by the services that Oracle recently bought, transactions that created or enhanced the company’s presence in social, marketing, e-commerce and customer service. For instance, FatWire provides tools for marketing. ATG focuses on e-commerce. And RightNow specializes in customer service. Two recent acquisitions -- Collective Intellect and Vitrue -- gave Oracle a seat at the social table. Collective Intellect is a social intelligence program, and Vitrue is a social marketing and engagement platform. Those acquisitions have yet to be finalized. Oracle hopes to eventually integrate the two social offerings, as well as most of the other services, into the CX suite. CX can integrate on Oracle’s standard middleware, and can give users a lower TCO by leveraging it as a single stack on premise or as a cloud solution. Lye deferred questions about the pricing of CX, and instead pitched Oracle’s ability to offer multiple customer experience solutions in one suite. Businesses have struggled with the complexity of infrastructure and modern services that communicate with customers, Lye said. “They’ve struggled to pull all these things together. We’ve done that,” he said. Stephen Powers, a research director at Forrester Research Inc. in Cambridge, Mass., said it’s not surprising for Oracle to offer the CX suite and a related customer experience strategy.  “They’ve got CRM, ATG, FatWire. Clearly, it’s been the strategy for them,” he said. But the challenge for Oracle, and for any other vendor that has gone on an “acquisition spree,” is to connect its many products, Powers said. “The portfolio has to be more than the parts. They’ve got to realize the efficiencies and value of having these pieces to tie them together,” he said. “The proof is in the pudding. Adobe has done a nice job in its space with the products they’ve got. Now, Oracle has got to show it has something.” Albert McKeon (SearchCRM) Published: 25 Jun 2012 : http://searchcrm.techtarget.com/news/2240158644/Oracle-ties-social-CRM-analytics-products-to-customer-experience

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• How can I gather client's data on Google App Engine without using Datastore/Backend Instances too much?

  - by ruslan

  One of the projects I'm working on is online survey engine. It's my first big commercial project on Google App Engine. I need your advice on how to collect stats and efficiently record them in DataStore without bankrupting me. Initial requirements are: After user finishes survey client sends list of pairs [ID (int) + PercentHit (double)]. This list shows how close answers of this user match predefined answers of reference answerers (which identified by IDs). I call them "target IDs". Creator of the survey wants to see aggregated % for given IDs for last hour, particular timeframe or from the beginning of the survey. Some surveys may have thousands of target/reference answerers. So I created entity public class HitsStatsDO implements Serializable { @Id transient private Long id; transient private Long version = (long) 0; transient private Long startDate; @Parent transient private Key parent; // fake parent which contains target id @Transient int targetId; private double avgPercent; private long hitCount; } But writing HitsStatsDO for each target from each user would give a lot of data. For instance I had a survey with 3000 targets which was answered by ~4 million people within one week with 300K people taking survey in first day. Even if we assume they were answering it evenly for 24 hours it would give us ~1040 writes/second. Obviously it hits concurrent writes limit of Datastore. I decided I'll collect data for one hour and save that, that's why there are avgPercent and hitCount in HitsStatsDO. GAE instances are stateless so I had to use dynamic backend instance. There I have something like this: // Contains stats for one hour private class Shard { ReadWriteLock lock = new ReentrantReadWriteLock(); Map<Integer, HitsStatsDO> map = new HashMap<Integer, HitsStatsDO>(); // Key is target ID public void saveToDatastore(); public void updateStats(Long startDate, Map<Integer, Double> hits); } and map with shard for current hour and previous hour (which doesn't stay here for long) private HashMap<Long, Shard> shards = new HashMap<Long, Shard>(); // Key is HitsStatsDO.startDate So once per hour I dump Shard for previous hour to Datastore. Plus I have class LifetimeStats which keeps Map<Integer, HitsStatsDO> in memcached where map-key is target ID. Also in my backend shutdown hook method I dump stats for unfinished hour to Datastore. There is only one major issue here - I have only ONE backend instance :) It raises following questions on which I'd like to hear your opinion: Can I do this without using backend instance ? What if one instance is not enough ? How can I split data between multiple dynamic backend instances? It hard because I don't know how many I have because Google creates new one as load increases. I know I can launch exact number of resident backend instances. But how many ? 2, 5, 10 ? What if I have no load at all for a week. Constantly running 10 backend instances is too expensive. What do I do with data from clients while backend instance is dead/restarting?

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• Merging Social Accounts: What We Learned This Weekend

  - by Mike Stiles

  Guest Post by Erika BrookesWe learned that it’s not always as easy as you think it’s going to be. While it’s widely accepted that merging multiple owned Facebook Pages that are duplicating communities and putting out the same type of content is a best practice, actually pulling it off without rattling fans is a trickier proposition. Facebook is nice and clear about how to merge Facebook Pages. Although content is not carried over, Likes from the pages you’re merging are. So you can imagine the surprise when such fans start seeing posts in their News Feed from a page they don’t believe they ever Liked. One community member accurately likened it to having your bank come under another bank’s brand name. The Facebook Page changes to the new brand, just like your debit card, emails, signs and other communication. This weekend we did our merge. The Facebook communities of Vitrue, Involver and Collective Intellect were pulled into one community, Oracle Social. Could we have handled it better? Oh yeah. Our intent was to make sure, to the fullest extent possible, that the fans of the Vitrue, Involver, and Collective Intellect brand pages were well-informed about the pending page merges in ADVANCE of the merge. While many were aware that Oracle acquired the three companies, many were not. We learned from fan feedback that we should have sent notifications MUCH earlier to make the brand Page merge crystal clear and to answer any questions. That was our bad, our responsibility and we apologize for Oracle Social showing up in your News Feed if you were not aware that it was a result of your fandom of Vitrue, Involver or Collective Intellect. It was our job to make you aware well in advance. Some felt they had never Liked the fan Pages of Vitrue, Involver or Collective Intellect, so they were understandably upset (some cultures may call it “fit to be tied”) when they found themselves fans of Oracle Social. One thing to consider is that since 2009, brands and developers have used and enjoyed free Involver tab apps like Twitter, RSS and YouTube (1.2 million of which are currently active), which included an opt-in Liking the Involver Page. Often, when Liking happens in a manner outside of the traditional clicking of a Like button on a brand Page, it’s easy to forget a Page was indeed Liked. Lastly, a few felt that their Like of the Page had been “bought.” It was not. No fans or Likes were separately purchased. Yes, the companies and the social properties of Vitrue, Involver and Collective Intellect were acquired by Oracle. Those brands are now being coordinated into the larger Oracle brand. In social media, that means those brands are being integrated into the Oracle Social community. So what now? We apologize and apply lessons learned. We learned that you not only have to communicate thoroughly and clearly, but you have to communicate well in advance of any actionable items that will affect fans. We’re more than willing to walk straight to the woodshed when we deserve it. Going forward, the social team here is dedicated to facilitating content, discussion and sharing around social for marketers, agencies, IT stakeholders and social staffs, including community managers. We anticipate Oracle Social being the premier gathering place for true social innovators as we move into social’s exciting next phase of development. Inevitably, some will still feel they are fans of the Page in error. While we hate to see you go, you may unlike the Page if it’s not relevant or useful to you. Let’s continue to contribute, participate, foster our desire to learn, and move forward together positively and constructively - both for current fans of the community and the many fans to come.

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• The Future of Air Travel: Intelligence and Automation

  - by BobEvans

  Remember those white-knuckle flights through stormy weather where unexpected plunges in altitude result in near-permanent relocations of major internal organs? Perhaps there’s a better way, according to a recent Wall Street Journal article: “Pilots of a Honeywell International Inc. test plane stayed on their initial flight path, relying on the company's latest onboard radar technology to steer through the worst of the weather. The specially outfitted Boeing 757 barely shuddered as it gingerly skirted some of the most ferocious storm cells over Fort Walton Beach and then climbed above the rest in zero visibility.” Or how about the multifaceted check-in process, which might not wreak havoc on liver location but nevertheless makes you wonder if you’ve been trapped in some sort of covert psychological-stress test? Another WSJ article, called “The Self-Service Airport,” says there’s reason for hope there as well: “Airlines are laying the groundwork for the next big step in the airport experience: a trip from the curb to the plane without interacting with a single airline employee. At the airport of the near future, ‘your first interaction could be with a flight attendant,’ said Ben Minicucci, chief operating officer of Alaska Airlines, a unit of Alaska Air Group Inc.” And in the topsy-turvy world of air travel, it’s not just the passengers who’ve been experiencing bumpy rides: the airlines themselves are grappling with a range of challenges—some beyond their control, some not—that make profitability increasingly elusive in spite of heavy demand for their services. A recent piece in The Economist illustrates one of the mega-challenges confronting the airline industry via a striking set of contrasting and very large numbers: while the airlines pay $7 billion per year to third-party computerized reservation services, the airlines themselves earn a collective profit of only $3 billion per year. In that context, the anecdotes above point unmistakably to the future that airlines must pursue if they hope to be able to manage some of the factors outside of their control (e.g., weather) as well as all of those within their control (operating expenses, end-to-end visibility, safety, load optimization, etc.): more intelligence, more automation, more interconnectedness, and more real-time awareness of every facet of their operations. Those moves will benefit both passengers and the air carriers, says the WSJ piece on The Self-Service Airport: “Airlines say the advanced technology will quicken the airport experience for seasoned travelers—shaving a minute or two from the checked-baggage process alone—while freeing airline employees to focus on fliers with questions. ‘It's more about throughput with the resources you have than getting rid of humans,’ said Andrew O'Connor, director of airport solutions at Geneva-based airline IT provider SITA.” Oracle’s attempting to help airlines gain control over these challenges by blending together a range of its technologies into a solution called the Oracle Airline Data Model, which suggests the following steps: • To retain and grow their customer base, airlines need to focus on the customer experience. • To personalize and differentiate the customer experience, airlines need to effectively manage their passenger data. • The Oracle Airline Data Model can help airlines jump-start their customer-experience initiatives by consolidating passenger data into a customer data hub that drives realtime business intelligence and strategic customer insight. • Oracle’s Airline Data Model brings together multiple types of data that can jumpstart your data-warehousing project with rich out-of-the-box functionality. • Oracle’s Intelligent Warehouse for Airlines brings together the powerful capabilities of Oracle Exadata and the Oracle Airline Data Model to give you real-time strategic insights into passenger demand, revenues, sales channels and your flight network. The airline industry aside, the bullet points above offer a broad strategic outline for just about any industry because the customer experience is becoming pre-eminent in each and there is simply no way to deliver world-class customer experiences unless a company can capture, manage, and analyze all of the relevant data in real-time. I’ll leave you with two thoughts from the WSJ article about the new in-flight radar system from Honeywell: first, studies show that a single episode of serious turbulence can wrack up $150,000 in additional costs for an airline—so, it certainly behooves the carriers to gain the intelligence to avoid turbulence as much as possible. And second, it’s back to that top-priority customer-experience thing and the value that ever-increasing levels of intelligence can deliver. As the article says: “In the cabin, reporters watched screens showing the most intense parts of the nearly 10-mile wide storm, which churned some 7,000 feet below, in vibrant red and other colors. The screens also were filled with tiny symbols depicting likely locations of lightning and hail, which can damage planes and wreak havoc on the nerves of white-knuckle flyers.”  (Bob Evans is senior vice-president, communications, for Oracle.)  

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• Graphics trouble after resuming from hibernate or suspend

  - by Voyagerfan5761

  I have a Dell Inspiron 2650 (with NVidia graphics, using nouveau drivers) that I'm using to try out Ubuntu. It's all great, except that Hibernate and Suspend aren't usable. Yes, I know that questions about power-save issues are rampant in the Linux support universe, but it seems that every time I find a solution it's for a very specific hardware combination and doesn't apply to me. So anyway, here goes. When I resume from either power-saving mode, I'll get graphics problems anywhere on the range from a few scattered random-colored pixels that won't change; all the way to full-screen patterns that don't change as I move the mouse, hit keys on the keyboard, or even bring up the shutdown dialog using the power button. Those full-screen issues (which may involve stripes with random pixels, partial black screen, or both) always end in me forcing the machine to shut down by holding the power button. I haven't done much testing yet to determine what severity level is most commonly associated with each mode, but I do avoid using either power-save option because of these issues. I'll add info on my hardware as I can gather it (no home internet connection, and this laptop is tethered to my desk by a dead battery and casing degradation). Please feel free to request something specific in the question comments. Hardware Info See this hardinfo report for my system's hardware configuration. (No, my username is not "myuser"; I sanitized hardinfo's output before publishing it.) Screenshots These screenshots are from a relatively mild occurrence, which happened after the second hibernation I took that session. The first one worked great, though I used the wireless card and Firefox heavily between the two hibernation attempts. Take a look at what happened when I opened my home directory in Nautilus and scrolled it: See below for the situations I've tested so far. The real trouble comes when the machine resumes to an unusable state; in such cases I can't even unlock the screen or properly reboot, much less take a screenshot. I have a hunch that putting a CD in the drive will cause such major failures, and I will try that at some point; see related question. Situations Tested Maverick (10.10) Suspend Seems to suspend nicely with nothing running Seems to suspend nicely with flash drive plugged in On resume from suspend with no flash drive, Terminal and gedit running: Funky graphics on top of log output, then blank screen with pixelated cursor; no response to power button (normally will shutdown 60 seconds later) Hibernate Seems to hibernate nicely with nothing running Seems to hibernate nicely with a few apps (Terminal, Mouse preferences) running Seems to not hibernate when flash drive plugged in Seems to not hibernate when System Monitor is running Have encountered failed hibernation (after several hours and one successful hibernate/thaw cycle) with no external media connected and no programs running except normal background stuff Natty LiveCD (11.04_2010-12-22) When I tested it, Natty wouldn't stay logged in. It played part of the login sound and then [ OK ] appeared in the top right corner (white-on-black terminal text) for a few seconds. Then it kicked me back to the Unlock screen. It did that four times before I gave up and just tested suspend from the Unlock screen. Suspend Resumed to vertical gray and black lines 2px (?) wide, then shifted to vertical "jail bars" of black over a black screen with above-described random pixels and mouse pointer. No apparent response to input from mouse (clicking randomly). Keyboard and touchpad unrecognized.

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• 101 Ways to Participate...and make the future Java

  - by heathervc

   In case you missed it earlier today, and as promised in BOF6283, here are the 101 Ways to Improve (and Make the Future) Java...thanks to Bruno Souza of SouJava and Martijn Verburg of the London Java Community for their contributions! Join or create a JUG Come to the meetings Help promoting your JUG: twitter, facebook, etc Find someone that can give a talk Get your company to sponsor (a meeting, an event) Organize an activity (meetings, hackathons, dojos, etc) Answer questions on a mailing list (or simply join!) Volunteer for a small, one time tasks (creating a web page, helping with an activity) Come early to an event, and help to carry the piano Moderate a list or add things to the wiki Participate in the organization meetings or mailing lists Take pictures of an event or meeting and publish them online Write a blog about an event or meeting, to help promote the group Help record and post a session online Present your JavaOne experience when you get back Repeat the best talk you saw at JavaOne at a JUG meeting Send this list of ideas to other Java developers in your area so they can help out too! Present a step-by-step tutorial Present GreenFoot and Alice to school students Present BlueJ and Alice to university students Teach those tools to teachers and professors Write a step-by-step tutorial on your blog or to a magazine Create a page that lists resources Give a talk about your favorite Java feature or technology Learn a new Java API and present to your co-workers Then, present in a JUG meeting, and then, present it in an event in your area, and submit it to JavaOne! Create a study group to get certified or to learn some new Java technology Teach a non-Java developer how to download the basic tools and where to find more information Download and use an open source project Improve the documentation Write an article or a blog post about the project Write an FAQ Join and participate on the mailing list Describe a bug in detail and submit a bug report Fix a bug and submit it to the project Give a talk about it at a JUG meeting Teach your co-workers how to use the project Sign up to Adopt a JSR Test regular builds of the Reference Implementation (RI) Report bugs in the RI Submit Feature Requests to the spec Triage issues on the issue tracker Run a hack day to discuss the API Moderate mailing lists and forums Create an FAQ or Wiki Evangelize a specification on Twitter, G+, Hacker News, etc Give a lightning talk Help build the RI Help build the Technical Compatibility Kit (TCK) Create a Podcast Learn Latin - e.g. legal language, translate to English Sign up to Adopt OpenJDK Run a Bugathon Fix javac compiler warnings Build virtual images Add tests to Java Submit Javadoc patches Give a webbing Teach someone to build OpenJDK Hold a brown bag session at work Fix the oldest known bug Overhaul Javadoc to use HTML Load the OpenJDK into different IDEs Run a build farm node Test your code on a nightly build Learn how to read Java byte code Visit JCP.org Follow jcp_org on Twitter Friend JCP on Facebook Read JCP Blog Register for JCP.org site Create a JSR Watch List Review JSRs in progress Comment on JSRs in progress, write and track bug reports, use cases, etc Review JSRs in Maintenance Comment on JSRs in Maintenance Implement Final JSRs Review the Transparency of JSRs in progress and provide feedback to the PMO and Spec Lead/community Become a JCP Member or associate with a current JCP member Nominate to serve on an Expert Group (EG) Serve on an EG Submit a JSR proposal and become Spec Lead Take a Spec Lead role in an Inactive or Dormant JSR Nominate for an Executive Committee (EC) seat Vote in the EC elections Vote in EC Special Elections Review EC Meeting Summaries Attend Spec Lead calls Write blogs, articles on your experiences Join the EC project on java.net Join JCP.Next on java.net/JSR 358 Participate on the JCP forums and join JSR projects on java.net Suggest agenda items for open EC meetings Attend public EC teleconference (2x per year) Attend open EC meetings at JavaOne Nominate for JCP Annual Awards Attend annual JavaOne and JCP Annual Awards Ceremony Attend JCP related BOF sessions and give your feedback to Program Office Invite JCP program office members to your JUG  or meetup Invite JSR Spec Leads to your JUG or meetup And always - hold a party!

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