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  • The Path to Best-In-Class Service Business Performance

    - by Charles Knapp
    What would it matter to offer your customers best-in-class service and support experiences? According to a new study, best-in-class companies enjoy margins that are nearly double the average, retain almost all of their customers each year, deliver annual revenue growth that is six greater than average, and realize cost decreases rather than increases! What does it take to become best in class? Some of the keys are: Engage customers effectively and consistently across all channels Focus on mobility to improve reactive service performance Continue to transition from primarily reactive to proactive and predictive service performance Build the support structure for new services and service contracts Construct an engaged service delivery team Join the Aberdeen Group, Oracle, Infosys, and Hyundai Capital as we highlight the key stages in the service transformation journey and reveal how Best-in-Class organizations are equipping themselves to thrive in this new era of service. Please join us for "Service Excellence and the Path to Business Transformation" -- this Thursday, October 25, 8:00 AM PDT | 11:00 AM EDT | 3:00 PM GMT | 4:00 PM BST.

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  • input type="email"

    - by Charles
    I have a form where I ask for email addresses. Usually I'd use <input type="email" ...> but I want to allow a user to type foo rather than [email protected] in the (likely) case that they are using an @mycompany.com email address. Is there a way to get around the validation (if format matches this regex, accept; otherwise, validate normally), or should I just use <input type="text" ...> and ignore the semantics and so forth?

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  • Why Deliver Customer Service in the Cloud?

    - by Charles Knapp
    In volatile, competitive markets, delivering exceptional service across channels is essential. But delivering world-class service on tight budgets, and deliving improvements quickly, is a tough challenge. That's why so many of the world's most successful organizations choose to deliver customer service in the cloud. Example: Michele Watson, VP of Global Customer Care at Match.com, says Oracle's service in the cloud "helps our customer receive the support they need in real time, our contact center agents be more productive and helpful, and our executive and product development teams receive detailed feedback to continue our improve our customers' experience." Learn more here about why you should consider delivering customer service in the cloud. 

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  • Silverlight: Problem using CellEditingTemplate

    - by Charles
    Hello Silverlight gurus, I am experiencing a problem with the DataGrid where my data-bound object's properties are not being updated when using the CellTemplate/CellEditingTemplate: <data:DataGridTemplateColumn Header="Text"> <data:DataGridTemplateColumn.CellTemplate> <DataTemplate> <TextBlock Text="{Binding Text}" ></TextBlock> </DataTemplate> </data:DataGridTemplateColumn.CellTemplate> <data:DataGridTemplateColumn.CellEditingTemplate> <DataTemplate> <TextBox Text="{Binding Text, Mode=TwoWay}" /> </DataTemplate> </data:DataGridTemplateColumn.CellEditingTemplate> </data:DataGridTemplateColumn> I am binding to a code-gen'd entity via the RIA Services. I've added an event handler to the PropertyChanged event, and it is never fired. However, if I do not use a template and instead use a DataGridTextColumn, everything works fine. I'm sure this sounds like an easy fix - I'm only using a TextBox in my editing template, so why not us a DataGridTextColumn? The problem is that I want to have a multi-line textbox, so using the DataGridTextColumn is not an option. Any suggestions? Do you know of any differences between using a CellEditingTemplate containing a single TextBox and using a DataGridTextColumn? Thanks, -Charles [UPDATE] I posted a bug report here: http://silverlight.net/forums/p/118729/267521.aspx I can't imagine that this is "as-designed"... If someone else has known about this and I'm just being dumb, I'd appreciate an explanation - I'd prefer embarrassment over ignorance :).

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  • How to Customize JAXB Marshalling if generating JAXB beans from XML

    - by Charles O.
    Hello, I want to customize the marshalling of dates in JAXB. It's a variant of this already asked question. I would think I would use an XMLAdapter, as this answer questions specifies. But I can't do that exactly, because I'm going the other way around, generating the JAXB beans from an .XSD -- I can't add annotations to the JAXB beans because they are generated code. I've tried calling Marshaller.setAdapter(), but with no luck. final Marshaller marshaller = getJaxbContext().createMarshaller(); marshaller.setSchema(kniSchema); marshaller.setAdapter(new DateAdapter()); ... private static class DateAdapter extends XmlAdapter<String, XMLGregorianCalendar> { @Override public String marshal(XMLGregorianCalendar v) throws Exception { return "hello"; //Just a test to see if it's working } @Override public XMLGregorianCalendar unmarshal(String v) throws Exception { return null; // Don't care about this for now } } Where the relevant part of my generated JAXB bean looks like this: @XmlSchemaType(name = "date") protected XMLGregorianCalendar activeSince; When I do this, what the default date/XMLGregorianCalendar marshalling happens. It's as if I didn't do it all. Any help is appreciated. Thanks, Charles

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  • excel change 4 rows / 48 col to 48 rows / 4 col

    - by GoodOlPete
    Hi, I've selected 4 database records of 48 fields into excel as below: FirstName LastName Age Address1 ....................... Andy smith 23 53 high st billy ball 43 23 the avenue charles brown 76 rose cottage dave green 43 station rd I want to display them as firstname andy billy charles dave lastname smith ball brown green age 23 43 76 43 address1.............................. Can anyone suggest how to do this?

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  • SocketTimeout: Read timed out

    - by Lieven Cardoen
    I'm using Flex - IIS - ASP.NET to do remote calls. When I stresstest, all remote calls that take longer than 30 seconds fail. In Charles I get a message saying 'SocketTimeout: Read timed out'. Is this something that can be configured in IIS? Or could it be a problem with a setting in Charles?

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  • Preserving case in HTTP headers with Ruby's Net:HTTP

    - by emh
    Although the HTTP spec says that headers are case insensitive; Paypal, with their new adaptive payments API require their headers to be case-sensitive. Using the paypal adaptive payments extension for ActiveMerchant (http://github.com/lamp/paypal_adaptive_gateway) it seems that although the headers are set in all caps, they are sent in mixed case. Here is the code that sends the HTTP request: headers = { "X-PAYPAL-REQUEST-DATA-FORMAT" => "XML", "X-PAYPAL-RESPONSE-DATA-FORMAT" => "JSON", "X-PAYPAL-SECURITY-USERID" => @config[:login], "X-PAYPAL-SECURITY-PASSWORD" => @config[:password], "X-PAYPAL-SECURITY-SIGNATURE" => @config[:signature], "X-PAYPAL-APPLICATION-ID" => @config[:appid] } build_url action request = Net::HTTP::Post.new(@url.path) request.body = @xml headers.each_pair { |k,v| request[k] = v } request.content_type = 'text/xml' proxy = Net::HTTP::Proxy("127.0.0.1", "60723") server = proxy.new(@url.host, 443) server.use_ssl = true server.start { |http| http.request(request) }.body (i added the proxy line so i could see what was going on with Charles - http://www.charlesproxy.com/) When I look at the request headers in charles, this is what i see: X-Paypal-Application-Id ... X-Paypal-Security-Password... X-Paypal-Security-Signature ... X-Paypal-Security-Userid ... X-Paypal-Request-Data-Format XML X-Paypal-Response-Data-Format JSON Accept */* Content-Type text/xml Content-Length 522 Host svcs.sandbox.paypal.com I verified that it is not Charles doing the case conversion by running a similar request using curl. In that test the case was preserved.

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  • How to write a custom solution using a python package, modules etc

    - by morpheous
    I am writing a packacge foobar which consists of the modules alice, bob, charles and david. From my understanding of Python packages and modules, this means I will create a folder foobar, with the following subdirectories and files (please correct if I am wrong) foobar/ __init__.py alice/alice.py bob/bob.py charles/charles.py david/david.py The package should be executable, so that in addition to making the modules alice, bob etc available as 'libraries', I should also be able to use foobar in a script like this: python foobar --args=someargs Question1: Can a package be made executable and used in a script like I described above? Question 2 The various modules will use code that I want to refactor into a common library. Does that mean creating a new sub directory 'foobar/common' and placing common.py in that folder? Question 3 How will the modules foo import the common module ? Is it 'from foobar import common' or can I not use this since these modules are part of the package? Question 4 I want to add logic for when the foobar package is being used in a script (assuming this can be done - I have only seen it done for modules) The code used is something like: if __name__ == "__main__": dosomething() where (in which file) would I put this logic ?

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  • Red 5, First setup "ssl_error_rx_record_too_long" error message

    - by charles horvath
    I am using Windows 7 and I installed Red 5 0.9.1 just recently. After it installed I put 127.0.0.1 as the IP adress and 5080 as http port. After I start the service in windows I try to connect to the localhost in firefox (http://localhost:5080) and get this error An error occurred during a connection to localhost:5080. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) I checked my global flash settings and allowed localhost to pass along with the Red 5 folder in C/programfiles/red5. I currently have the up to date versions of JDK and JRE also. Any tips on what might be wrong?

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  • Deleting entire lines in a text file based on a partial string match with Windows PowerShell

    - by Charles
    So I have several large text files I need to sort through, and remove all occurrences of lines which contain a given keyword. So basically, if I have these lines: This is not a test This is a test Maybe a test Definitely not a test And I run the script with 'not', I need to entirely delete lines 1 and 4. I've been trying with: PS C:\Users\Admin (Get-Content "D:\Logs\co2.txt") | Foreach-Object {$_ -replace "3*Program*", ""} | Set-Content "D:\Logs\co2.txt" but it only replaces the 'Program' and not the entire line.

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  • What's up with stat on MacOSX/Darwin? Or filesystems without names...

    - by Charles Stewart
    In response to a question I asked on SO, Give the mount point of a path, one respondant suggested using stat to get the device name associated with the volume of a given path. This works nicely on Linux, but gives crazy results on MacOSX 10.4. For my system, df and mount give: cas cas$ df Filesystem 512-blocks Used Avail Capacity Mounted on /dev/disk0s3 58342896 49924456 7906440 86% / devfs 194 194 0 100% /dev fdesc 2 2 0 100% /dev <volfs> 1024 1024 0 100% /.vol automount -nsl [166] 0 0 0 100% /Network automount -fstab [170] 0 0 0 100% /automount/Servers automount -static [170] 0 0 0 100% /automount/static /dev/disk2s1 163577856 23225520 140352336 14% /Volumes/Snapshot /dev/disk2s2 409404102 5745938 383187960 1% /Volumes/Sparse cas cas$ mount /dev/disk0s3 on / (local, journaled) devfs on /dev (local) fdesc on /dev (union) <volfs> on /.vol automount -nsl [166] on /Network (automounted) automount -fstab [170] on /automount/Servers (automounted) automount -static [170] on /automount/static (automounted) /dev/disk2s1 on /Volumes/Snapshot (local, nodev, nosuid, journaled) /dev/disk2s2 on /Volumes/Sparse (asynchronous, local, nodev, nosuid) Trying to get the devices from the mount points, though: cas cas$ df | grep -e/ | awk '{print $NF}' | while read line; do echo $line $(stat -f"%Sdr" $line); done / disk0s3r /dev ???r /dev ???r /.vol ???r /Network ???r /automount/Servers ???r /automount/static ???r /Volumes/Snapshot disk2s1r /Volumes/Sparse disk2s2r Here, I'm feeding each of the mount points scraped from df to stat, outputting the results of the "%Sdr" format string, which is supposed to be the device name: Cf. stat(1) man page: The special output specifier S may be used to indicate that the output, if applicable, should be in string format. May be used in combination with: ... dr Display actual device name. What's going on? Is it a bug in stat, or some Darwin VFS weirdness? Postscript Per Andrew McGregor, try passing "%Sd" to stat for more weirdness. It lists some apparently arbitrary subset of files from CWD...

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  • osx run app on every file in folder

    - by Charles
    I want to use jsmin to minify every js file in a directory, and js files in subfolders as well. I would want to use the compiled vers of jsmin found here: http://www.ejeliot.com/blog/73 What is the osx equivalent of a batch file? Looking for something like this for OSX: http://superuser.com/questions/116417/run-a-batch-command-for-every-file-in-a-directory Thanks.

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  • Strange. Asterisk key plays random Windows sound when pressed

    - by Charles
    This is a new one on me. When I press the "asterisk", or * button on my number pad (but not SHIFT+8), Windows makes either a "Exclamation" or "Windows ding" sound. I haven't noticed a pattern to which sound is made. Logitech K200 keyboard No special key mapping software or Logitech software running Realtek sound to stereo through optical cable. Visual Studio 2010, Chrome, Fiddler, WinRAR, Notepad++, and Dropbox running. No unusual behavior otherwise. A solution isn't terribly important but my curiosity is both piqued and stumped. This doesn't normally happen and nothing odd has taken place otherwise. Ideas?

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  • How do I fix this Windows 7 wireless connectivity issue?

    - by Charles Randall
    I have a laptop with an Intel Wireless Centrino 6300 module. Recently, the machine has stopped properly connecting to my wireless router. It will get stuck in a loop of connecting, then disconnecting and reconnecting. While connected, it will simply say "No Internet Access." Running inSSIDer 2.0, it shows my network jumping around between two channels -- I know this isn't the case, because I've set my router to sit on one single channel. My MacBook Pro, Boxee Box, PS3, and Xbox 360 all connect fine to the wireless and have no problems at all. I know it's not the wireless module, as I bought a second one recently assuming the first had died -- but I get the same behavior with both. Sometimes, I can fix the issue temporarily by deleting the network (Using the Manage Wireless Networks page), and then re-adding it (via standard wireless methods). Then it will work for a few days. But inevitably the problem comes back, and now the laptop simply won't connect to the wireless at all, even if I take steps that usually work. Since I've ruled out the hardware, and it's unlikely some kind of interference issue (because I would expect to see it on any multitude of other devices), I would think at this point that it's a problem with Windows itself. One thing that might be a hint, even though I delete the network, when I add it again, it's always listed as "Wireless Network Connection 2" even though there isn't another in the list.

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  • What comment-spam filtering service works?

    - by Charles Stewart
    From an answer I gave to another question: There are comment filtering services out there that can analyse comments in a manner similar to mail spam filters (all links to the client API page, organised from simplest API to most complex): Steve Kemp (again) has an xml-rpc-based comment filter: it's how Debian filters comments, and the code is free software, meaning you can run your own comment filtering server if you like; There's Akismet, which is from the WordPress universe; There's Mollom, which has an impressive list of users. It's closed source; it might say "not sure" about comments, intended to suggest offering a captcha to check the user. For myself, I'm happy with offline by-hand filtering, but I suggested Kemp's service to someone who had an underwhelming experience with Mollom, and I'd like to pass on more reports from anyone who has tried these or other services.

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  • Most common account names used in ssh brute force attacks

    - by Charles Stewart
    Does anyone maintain lists of the most frequently guessed account names that are used by attackers brute-forcing ssh? For your amusement, from my main server's logs over the last month (43 313 failed ssh attempts), with root not getting as far as sshd: cas@txtproof:~$ grep -e sshd /var/log/auth* | awk ' { print $8 }' | sort | uniq -c | sort | tail -n 13 32 administrator 32 stephen 34 administration 34 sales 34 user 35 matt 35 postgres 38 mysql 42 oracle 44 guest 86 test 90 admin 16513 checking

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  • easy Switching to open folders on a mac

    - by Charles
    How do I easily switch to an open folder on a mac? In windows, which I'm used to using, I can see all my opened folders in my vertical taskbar, all i need to do to switch to another window is click on the folder in the task bar. There's no taskbar in mac, and when i have a lot of folders opened, ie, lots of finder windows, how can I switch between them? The way i'm doing it is, i put expose on an active corner and switch that way. However that's still damn hard, because first i have to bring up expose, and then find my window. The folders are placed in a random position between opened apps, the folders are not in a list, and on a big screen i have to scan the whole screen in order to find the one i want... etc. Is it really this hard just to switch to a different folder on a mac? :(

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  • Running Safari from the command line adds current directory to the URL

    - by Charles Anderson
    I am trying to run the Safari browser (on Mac OS 10.4) from the command line, as follows: /Applications/Safari.app/Contents/MacOS/Safari http://localhost/dev/myfile.html However, Safari starts up and tries to access file:///Users/charlesanderson/scripts/http://localhost/dev/myfile.html /Users/charlesanderson/scripts happens to be my current directory. Can someone explain why Safari does this? Firefox is much better behaved?

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  • Mail.app send mail hook

    - by Charles Stewart
    Is there any way to run a script whenever the user tries to send mail? I'm particularly interested in ensuring that outbound mail doesn't have a blank subject line. Solutions that involve plug-ins are welcome!

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  • Preventing Gigabit Loss due to printers [on hold]

    - by Charles
    HOW CAN I MAINTAIN Gigabit Ethernet integrity given this situation: What I have to work with: ** AC-router w/4 port gigabit N-600 router w/4 port gigabit Switch w/8 port gigabit All PCs have gigabit NICs 4-port POE injector at gigabit (all wiring = Cat 6) **Problem = Printer @ 10/100 (built-in) Printer @ 10/100 (built-in) Scanner @ 10/100 (built-in) Printer @ 10/100 (built-in)** What device (not setting up a PC) or configuration would I have to incorporate to get gigabit going given those devices? WILD SHOT: IS THERE SUCH A THING AS A SWITCH THAT CAN ACCOMMODATE THIS? THANK YOU ALL

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  • Excel 2007 Conditional Formatting is not properly using custom formula provided

    - by Charles
    In Excel 2007, I want to conditionally color a row if it is odd numbered and then vary the coloring depending on if a specific cell (in column E) in that row contains a number (green) or empty(red). E.g. if E15 has a value of 2 and E13 has no entry, I would expect row 15 to be green and row 13 to be red. My two formulas are: To color red: =IF((MOD(ROW(),2) = 1),NOT(ISNUMBER(INDIRECT("$E$"&ROW()))), FALSE) To color green: =IF((MOD(ROW(),2) = 1),ISNUMBER(INDIRECT("E"&ROW())), FALSE) If I paste these formulas into cells on the worksheet I get the expected values. For row 15 the "red" equation is false and the "green" equation is true. For Row 13 the "red" equation is true and the "green equation is false. However if I use these formulas in the conditional formating use formula feature, all of my rows are red, any thoughts?

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