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• Gartner PCC Follow-up: Interview with Chaeny Emanavin, Usability Lead - Office of Information Develo

  - by [email protected]

  Last week at the Gartner Portals, Content and Collaboration conference in Baltimore, Chaeny and I co-presented on Oracle Enterprise 2.0 and BIA's Citizen Portal. Chaeny's presentation about the BIA solution was very well received and I wanted to do a follow-up interview with Chaeny to discuss more details about their solution and its Enterprise 2.0 features. Ajay: What were the main objectives for the BIA Citizen Portal? Chaeny: The BIA Citizen Portal is designed to provide all the services of the Bureau of Indian Affairs to the community of 564 federally recognized tribes that include over 1.9 million American Indians and Alaska Natives. The BIA provides the same breadth of services that the entire U.S. Federal Government provides in one small Bureau. So, we needed a solution that was flexible enough to handle content ranging from law enforcement to housing to education. Key objectives for external users was to use the Web as a communications channel and keep them informed on what services are available. We also wanted to build an internal web presence and community for BIA's 5000 employees to ensure that they update their content, leverage internal experts and create single sources of truth for key policy documents. Ajay: How is the project being implemented? Chaeny: We are using a phased approach. In phases 1 & 2, interim internal and external sites were built to ensure usability and functional requirements are being met. In Phases 3 & 4, we built out a modern internal and external presence using Oracle WebCenter Suite and Oracle Universal Content Management (UCM), including enabling delegated content management for our internal business units. Phase 4 was completed in January 2010. Phase 5 will add deeper Enterprise 2.0 collaboration capabilities to the solution. Ajay: Are you integrating any existing sites into the new solution? Chaeny: Yes, we have a SharePoint implementation that we are using for document management. We needed more precise functionality however. We found that SharePoint would let individual administrators of a SharePoint site actually create new sites. In a 3 months span, we had over 200 new sites created and most were not being used. So, we had an enormous sprawl problem. Our requirements mandated increased governance and more granular control over the creation of sites and flexible user access to content. In SharePoint this required custom code and was very time-intensive which was unfeasible given our tight deadlines. We are piloting Oracle WebCenter Spaces as our collaboration solution to mitigate these issues. However, we must integrate our existing SharePoint investment which we can do easily by using the SharePoint connectors available in Oracle WebCenter and UCM. Ajay: What were the key design parameters for your solution? Chaeny: We wanted everything driven by standards and policies. We created a cross-functional steering group called the Indian Affairs Web Council to codify policies that were baked into the system. Other key design areas were focused on security/governance, self-service content management, ease of use, integration with legacy applications and seamless single sign-on. We are using Dublin Core as our metadata standard. We also are using Java, APEX, and ADF as our development standards. Ajay: Why was it important to standardize on a platform? Chaeny: We initially looked at best-of-breed solutions, but we faced a lot of issues getting the different solutions to work together. Going with an integrated solution was more economical, easier to learn and faster to deliver the solution. Ajay: What type of legacy applications are you integrating into the portal? Chaeny: Initially we are starting with administrative apps such as people directory and user admin and then we will integrate HR and Financial applications among others. Ajay: Can you describe some of the E20 collaboration features you are putting into the solution? Chaeny: We are adding Enterprise 2.0 using Oracle WebCenter Spaces to deliver different collaboration tools such as wikis, blogs and discussion forums. Wikis to create rapid, ad hoc monthly roll-up reports; discussion forums to provide context-specific help; blogs to capture tacit organization knowledge from experts, identify gurus and turn tacit knowledge into explicit knowledge. Ajay: Are you doing anything specifically to spur adoption and usage? Chaeny: Yes, we did several things that I think helped us ramp quickly. First, we met our commitments for the new system launch date and also provided extra resources for a customer support "hotline" during the launch period. Prior to launch, we did exhaustive usability studies to capture user requirements around functionality, navigation and other key interaction areas. We also created extensive training programs so that the content managers in each business unit were comfortable using the content management tools and knew the best practices for usage. Finally, to launch the Enterprise 2.0 collaboration capabilities, we are working with a pilot group from the Division of Forestry and Wildland Fire Management of BIA. This group of people in the past have been willing early adopters and they have a strong business need to collaborate with many agencies both internal and external across State, County and other Federal jurisdictions. Their feedback is key to helping us launch Enterprise 2.0 successfully in our broader organization. Ajay: What were the biggest benefits to internal BIA employees and to the external community of users? Chaeny: For our employees, the new Enterprise 2.0-based solution will make it easier to find information; enhance employee productivity by embedding standard business processes into the system and create more of a community by creating connections with experts via social collaboration to ultimately provide better services more quickly. For the external American Indian and Alaska Native communities, we have a better relationship with the users and the new site has improved BIA's perception as a more responsive and customer-centric organization.

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• Management and Monitoring Tools for Windows Azure

  - by BuckWoody

  With such a large platform, Windows Azure has a lot of moving parts. We’ve done our best to keep the interface as simple as possible, while giving you the most control and visibility we can. However, as with most Microsoft products, there are multiple ways to do something – and I’ve always found that to be a good strength. Depending on the situation, I might want a graphical interface, a command-line interface, or just an API so I can incorporate the management into my own tools, or have third-party companies write other tools. While by no means exhaustive, I thought I might put together a quick list of a few tools you can use to manage and monitor Windows Azure components, from our IaaS, SaaS and PaaS offerings. Some of the products focus on one area more than another, but all are available today. I’ll try and maintain this list to keep it current, but make sure you check the date of this post’s update – if it’s more than six months old, it’s most likely out of date. Things move fast in the cloud. The Windows Azure Management Portal The primary tool for managing Windows Azure is our portal – most everything you need is there, from creating new services to querying a database. There are two versions as of this writing – a Silverlight client version, and a newer HTML5 version. The latter is being updated constantly to be in parity with the Silverlight client. There’s a balance in this portal between simplicity and power – we’re following the “less is more” approach, with increasing levels of detail as you work through the portal rather than overwhelming you with a single, long “more is more” page. You can find the Portal here: http://windowsazure.com (then click “Log In” and then “Portal”) Windows Azure Management API You can also use programming tools to either write your own interface, or simply provide management functions directly within your solution. You have two options – you can use the more universal REST API’s, which area bit more complex but work with any system that can write to them, or the more approachable .NET API calls in code. You can find the reference for the API’s here: http://msdn.microsoft.com/en-us/library/windowsazure/ee460799.aspx  All Class Libraries, for each part of Windows Azure: http://msdn.microsoft.com/en-us/library/ee393295.aspx  PowerShell Command-lets PowerShell is one of the most powerful scripting languages I’ve used with Windows – and it’s baked into all of our products. When you need to work with multiple servers, scripting is really the only way to go, and the Windows Azure PowerShell Command-Lets allow you to work across most any part of the platform – and can even be used within the services themselves. You can do everything with them from creating a new IaaS, PaaS or SaaS service, to controlling them and even working with security and more. You can find more about the Command-Lets here: http://wappowershell.codeplex.com/documentation (older link, still works, will point you to the new ones as well) We have command-line utilities for other operating systems as well: https://www.windowsazure.com/en-us/manage/downloads/  Video walkthrough of using the Command-Lets: http://channel9.msdn.com/Events/BUILD/BUILD2011/SAC-859T  System Center System Center is actually a suite of graphical tools you can use to manage, deploy, control, monitor and tune software from Microsoft and even other platforms. This will be the primary tool we’ll recommend for managing a hybrid or contiguous management process – and as time goes on you’ll see more and more features put into System Center for the entire Windows Azure suite of products. You can find the Management Pack and README for it here: http://www.microsoft.com/en-us/download/details.aspx?id=11324  SQL Server Management Studio / Data Tools / Visual Studio SQL Server has two built-in management and development, and since Version 2008 R2, you can use them to manage Windows Azure Databases. Visual Studio also lets you connect to and manage portions of Windows Azure as well as Windows Azure Databases. You can read more about Visual Studio here: http://msdn.microsoft.com/en-us/library/windowsazure/ee405484  You can read more about the SQL tools here: http://msdn.microsoft.com/en-us/library/windowsazure/ee621784.aspx  Vendor-Provided Tools Microsoft does not suggest or endorse a specific third-party product. We do, however, use them, and see lots of other customers use them. You can browse to these sites to learn more, and chat with their folks directly on how they support Windows Azure. Cerebrata: Tools for managing from the command-line, graphical diagnostics, graphical storage management - http://www.cerebrata.com/  Quest Cloud Tools: Monitoring, Storage Management, and costing tools - http://communities.quest.com/community/cloud-tools  Paraleap: Monitoring tool - http://www.paraleap.com/AzureWatch  Cloudgraphs: Monitoring too -  http://www.cloudgraphs.com/  Opstera: Monitoring for Windows Azure and a Scale-out pattern manager - http://www.opstera.com/products/Azureops/  Compuware: SaaS performance monitoring, load testing -  http://www.compuware.com/application-performance-management/gomez-apm-products.html  SOASTA: Penetration and Security Testing - http://www.soasta.com/cloudtest/enterprise/  LoadStorm: Load-testing tool - http://loadstorm.com/windows-azure  Open-Source Tools This is probably the most specific set of tools, and the list I’ll have to maintain most often. Smaller projects have a way of coming and going, so I’ll try and make sure this list is current. Windows Azure MMC: (I actually use this one a lot) http://wapmmc.codeplex.com/  Windows Azure Diagnostics Monitor: http://archive.msdn.microsoft.com/wazdmon  Azure Application Monitor: http://azuremonitor.codeplex.com/  Azure Web Log: http://www.xentrik.net/software/azure_web_log.html  Cloud Ninja:Multi-Tennant billing and performance monitor -  http://cnmb.codeplex.com/  Cloud Samurai: Multi-Tennant Management- http://cloudsamurai.codeplex.com/    If you have additions to this list, please post them as a comment and I’ll research and then add them. Thanks!

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• Seven Worlds will collide…. High Availability BI is not such a Distant Sun.

  - by Testas

  Over the last 5 years I have observed Microsoft persevere with the notion of Self Service BI over a series of conferences as far back as SQLBits V in Newport. The release of SQL Server 2012, improvements in Excel and the integration with SharePoint 2010 is making this a reality. Business users are now empowered to create their own BI reports through a number of different technologies such as PowerPivot, PowerView and Report Builder. This opens up a whole new way of working; improving staff productivity, promoting efficient decision making and delivering timely business reports. There is, however; a serious question to answer. What happens should any of these applications become unavailable? More to the point, how would the business react should key business users be unable to fulfil reporting requests for key management meetings when they require it?  While the introduction of self-service BI will provide instant access to the creation of management information reports, it will also cause instant support calls should the access to the data become unavailable. These are questions that are often overlooked when a business evaluates the need for self-service BI. But as I have written in other blog posts, the thirst for information is unquenchable once the business users have access to the data. When they are unable to access the information, you will be the first to know about it and will be expected to have a resolution to the downtime as soon as possible. The world of self-service BI is pushing reporting and analytical databases to the tier 1 application level for some of Coeo’s customers. A level that is traditionally associated with mission critical OLTP environments. There is recognition that by making BI readily available to the business user, provisions also need to be made to ensure that the solution is highly available so that there is minimal disruption to the business. This is where High Availability BI infrastructures provide a solution. As there is a convergence of technologies to support a self-service BI culture, there is also a convergence of technologies that need to be understood in order to provide the high availability architecture required to support the self-service BI infrastructure. While you may not be the individual that implements these components, understanding the concepts behind these components will empower you to have meaningful discussions with the right people should you put this infrastructure in place. There are 7 worlds that you will have to understand to successfully implement a highly available BI infrastructure   1.       Server/Virtualised server hardware/software 2.       DNS 3.       Network Load Balancing 4.       Active Directory 5.       Kerberos 6.       SharePoint 7.       SQL Server I have found myself over the last 6 months reaching out to knowledge that I learnt years ago when I studied for the Windows 2000 and 2003 (MCSE) Microsoft Certified System Engineer. (To the point that I am resuming my studies for the Windows Server 2008 equivalent to be up to date with newer technologies) This knowledge has proved very useful in the numerous engagements I have undertaken since being at Coeo, particularly when dealing with High Availability Infrastructures. As a result of running my session at SQLBits X and SQL Saturday in Dublin, the feedback I have received has been that many individuals desire to understand more of the concepts behind the first 6 “worlds” in the list above. Over the coming weeks, a series of blog posts will be put on this site to help understand the key concepts of each area as it pertains to a High Availability BI Infrastructure. Each post will not provide exhaustive coverage of the topic. For example DNS can be a book in its own right when you consider that there are so many different configuration options with Forward Lookup, Reverse Lookups, AD Integrated Zones and DNA forwarders to name some examples. What I want to do is share the pertinent points as it pertains to the BI infrastructure that you build so that you are equipped with the knowledge to have the right discussion when planning this infrastructure. Next, we will focus on the server infrastructure that will be required to support the High Availability BI Infrastructure, from both a physical box and virtualised perspective. Thanks   Chris

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• Oracle Enterprise Data Quality: Ever Integration-ready

  - by Mala Narasimharajan

  It is closing in on a year now since Oracle’s acquisition of Datanomic, and the addition of Oracle Enterprise Data Quality (EDQ) to the Oracle software family. The big move has caused some big shifts in emphasis and some very encouraging excitement from the field.  To give an illustration, combined with a shameless promotion of how EDQ can help to give quick insights into your data, I did a quick Phrase Profile of the subject field of emails to the Global EDQ mailing list since it was set up last September. The results revealed a very clear theme:   Integration, Integration, Integration! As well as the important Siebel and Oracle Data Integrator (ODI) integrations, we have been asked about integration with a huge variety of Oracle applications, including EBS, Peoplesoft, CRM on Demand, Fusion, DRM, Endeca, RightNow, and more - and we have not stood still! While it would not have been possible to develop specific pre-integrations with all of the above within a year, we have developed a package of feature-rich out-of-the-box web services and batch processes that can be plugged into any application or middleware technology with ease. And with Siebel, they work out of the box. Oracle Enterprise Data Quality version 9.0.4 includes the Customer Data Services (CDS) pack – a ready set of standard processes with standard interfaces, to provide integrated: Address verification and cleansing  Individual matching Organization matching The services can are suitable for either Batch or Real-Time processing, and are enabled for international data, with simple configuration options driving the set of locale-specific dictionaries that are used. For example, large dictionaries are provided to support international name transcription and variant matching, including highly specialized handling for Arabic, Japanese, Chinese and Korean data. In total across all locales, CDS includes well over a million dictionary entries.   Excerpt from EDQ’s CDS Individual Name Standardization Dictionary CDS has been developed to replace the OEM of Informatica Identity Resolution (IIR) for attached Data Quality on the Oracle price list, but does this in a way that creates a ‘best of both worlds’ situation for customers, who can harness not only the out-of-the-box functionality of pre-packaged matching and standardization services, but also the flexibility of OEDQ if they want to customize the interfaces or the process logic, without having to learn more than one product. From a competitive point of view, we believe this stands us in good stead against our key competitors, including Informatica, who have separate ‘Identity Resolution’ and general DQ products, and IBM, who provide limited out-of-the-box capabilities (with a steep learning curve) in both their QualityStage data quality and Initiate matching products. Here is a brief guide to the main services provided in the pack: Address Verification and Standardization EDQ’s CDS Address Cleaning Process The Address Verification and Standardization service uses EDQ Address Verification (an OEM of Loqate software) to verify and clean addresses in either real-time or batch. The Address Verification processor is wrapped in an EDQ process – this adds significant capabilities over calling the underlying Address Verification API directly, specifically: Country-specific thresholds to determine when to accept the verification result (and therefore to change the input address) based on the confidence level of the API Optimization of address verification by pre-standardizing data where required Formatting of output addresses into the input address fields normally used by applications Adding descriptions of the address verification and geocoding return codes The process can then be used to provide real-time and batch address cleansing in any application; such as a simple web page calling address cleaning and geocoding as part of a check on individual data.     Duplicate Prevention Unlike Informatica Identity Resolution (IIR), EDQ uses stateless services for duplicate prevention to avoid issues caused by complex replication and synchronization of large volume customer data. When a record is added or updated in an application, the EDQ Cluster Key Generation service is called, and returns a number of key values. These are used to select other records (‘candidates’) that may match in the application data (which has been pre-seeded with keys using the same service). The ‘driving record’ (the new or updated record) is then presented along with all selected candidates to the EDQ Matching Service, which decides which of the candidates are a good match with the driving record, and scores them according to the strength of match. In this model, complex multi-locale EDQ techniques can be used to generate the keys and ensure that the right balance between performance and matching effectiveness is maintained, while ensuring that the application retains control of data integrity and transactional commits. The process is explained below: EDQ Duplicate Prevention Architecture Note that where the integration is with a hub, there may be an additional call to the Cluster Key Generation service if the master record has changed due to merges with other records (and therefore needs to have new key values generated before commit). Batch Matching In order to allow customers to use different match rules in batch to real-time, separate matching templates are provided for batch matching. For example, some customers want to minimize intervention in key user flows (such as adding new customers) in front end applications, but to conduct a more exhaustive match on a regular basis in the back office. The batch matching jobs are also used when migrating data between systems, and in this case normally a more precise (and automated) type of matching is required, in order to minimize the review work performed by Data Stewards.  In batch matching, data is captured into EDQ using its standard interfaces, and records are standardized, clustered and matched in an EDQ job before matches are written out. As with all EDQ jobs, batch matching may be called from Oracle Data Integrator (ODI) if required. When working with Siebel CRM (or master data in Siebel UCM), Siebel’s Data Quality Manager is used to instigate batch jobs, and a shared staging database is used to write records for matching and to consume match results. The CDS batch matching processes automatically adjust to Siebel’s ‘Full Match’ (match all records against each other) and ‘Incremental Match’ (match a subset of records against all of their selected candidates) modes. The Future The Customer Data Services Pack is an important part of the Oracle strategy for EDQ, offering a clear path to making Data Quality Assurance an integral part of enterprise applications, and providing a strong value proposition for adopting EDQ. We are planning various additions and improvements, including: An out-of-the-box Data Quality Dashboard Even more comprehensive international data handling Address search (suggesting multiple results) Integrated address matching The EDQ Customer Data Services Pack is part of the Enterprise Data Quality Media Pack, available for download at http://www.oracle.com/technetwork/middleware/oedq/downloads/index.html.

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• The Top Ten Security Top Ten Lists

  - by Troy Kitch

  As a marketer, we're always putting together the top 3, or 5 best, or an assortment of top ten lists. So instead of going that route, I've put together my top ten security top ten lists. These are not only for security practitioners, but also for the average Joe/Jane; because who isn't concerned about security these days? Now, there might not be ten for each one of these lists, but the title works best that way. Starting with my number ten (in no particular order): 10. Top 10 Most Influential Security-Related Movies Amrit Williams pulls together a great collection of security-related movies. He asks for comments on which one made you want to get into the business. I would have to say that my most influential movie(s), that made me want to get into the business of "stopping the bad guys" would have to be the James Bond series. I grew up on James Bond movies: thwarting the bad guy and saving the world. I recall being both ecstatic and worried when Silicon Valley-themed "A View to A Kill" hit theaters: "An investigation of a horse-racing scam leads 007 to a mad industrialist who plans to create a worldwide microchip monopoly by destroying California's Silicon Valley." Yikes! 9. Top Ten Security Careers From movies that got you into the career, here’s a top 10 list of security-related careers. It starts with number then, Information Security Analyst and ends with number one, Malware Analyst. They point out the significant growth in security careers and indicate that "according to the Bureau of Labor Statistics, the field is expected to experience growth rates of 22% between 2010-2020. If you are interested in getting into the field, Oracle has many great opportunities all around the world.  8. Top 125 Network Security Tools A bit outside of the range of 10, the top 125 Network Security Tools is an important list because it includes a prioritized list of key security tools practitioners are using in the hacking community, regardless of whether they are vendor supplied or open source. The exhaustive list provides ratings, reviews, searching, and sorting. 7. Top 10 Security Practices I have to give a shout out to my alma mater, Cal Poly, SLO: Go Mustangs! They have compiled their list of top 10 practices for students and faculty to follow. Educational institutions are a common target of web based attacks and miscellaneous errors according to the 2014 Verizon Data Breach Investigations Report.    6. (ISC)2 Top 10 Safe and Secure Online Tips for Parents This list is arguably the most important list on my list. The tips were "gathered from (ISC)2 member volunteers who participate in the organization’s Safe and Secure Online program, a worldwide initiative that brings top cyber security experts into schools to teach children ages 11-14 how to protect themselves in a cyber-connected world…If you are a parent, educator or organization that would like the Safe and Secure Online presentation delivered at your local school, or would like more information about the program, please visit here.” 5. Top Ten Data Breaches of the Past 12 Months This type of list is always changing, so it's nice to have a current one here from Techrader.com. They've compiled and commented on the top breaches. It is likely that most readers here were effected in some way or another. 4. Top Ten Security Comic Books Although mostly physical security controls, I threw this one in for fun. My vote for #1 (not on the list) would be Professor X. The guy can breach confidentiality, integrity, and availability just by messing with your thoughts. 3. The IOUG Data Security Survey's Top 10+ Threats to Organizations The Independent Oracle Users Group annual survey on enterprise data security, Leaders Vs. Laggards, highlights what Oracle Database users deem as the top 12 threats to their organization. You can find a nice graph on page 9; Figure 7: Greatest Threats to Data Security. 2. The Ten Most Common Database Security Vulnerabilities Though I don't necessarily agree with all of the vulnerabilities in this order...I like a list that focuses on where two-thirds of your sensitive and regulated data resides (Source: IDC).  1. OWASP Top Ten Project The Online Web Application Security Project puts together their annual list of the 10 most critical web application security risks that organizations should be including in their overall security, business risk and compliance plans. In particular, SQL injection risks continues to rear its ugly head each year. Oracle Audit Vault and Database Firewall can help prevent SQL injection attacks and monitor database and system activity as a detective security control. Did I miss any?

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• Management and Monitoring Tools for Windows Azure

  - by BuckWoody

  With such a large platform, Windows Azure has a lot of moving parts. We’ve done our best to keep the interface as simple as possible, while giving you the most control and visibility we can. However, as with most Microsoft products, there are multiple ways to do something – and I’ve always found that to be a good strength. Depending on the situation, I might want a graphical interface, a command-line interface, or just an API so I can incorporate the management into my own tools, or have third-party companies write other tools. While by no means exhaustive, I thought I might put together a quick list of a few tools you can use to manage and monitor Windows Azure components, from our IaaS, SaaS and PaaS offerings. Some of the products focus on one area more than another, but all are available today. I’ll try and maintain this list to keep it current, but make sure you check the date of this post’s update – if it’s more than six months old, it’s most likely out of date. Things move fast in the cloud. The Windows Azure Management Portal The primary tool for managing Windows Azure is our portal – most everything you need is there, from creating new services to querying a database. There are two versions as of this writing – a Silverlight client version, and a newer HTML5 version. The latter is being updated constantly to be in parity with the Silverlight client. There’s a balance in this portal between simplicity and power – we’re following the “less is more” approach, with increasing levels of detail as you work through the portal rather than overwhelming you with a single, long “more is more” page. You can find the Portal here: http://windowsazure.com (then click “Log In” and then “Portal”) Windows Azure Management API You can also use programming tools to either write your own interface, or simply provide management functions directly within your solution. You have two options – you can use the more universal REST API’s, which area bit more complex but work with any system that can write to them, or the more approachable .NET API calls in code. You can find the reference for the API’s here: http://msdn.microsoft.com/en-us/library/windowsazure/ee460799.aspx  All Class Libraries, for each part of Windows Azure: http://msdn.microsoft.com/en-us/library/ee393295.aspx  PowerShell Command-lets PowerShell is one of the most powerful scripting languages I’ve used with Windows – and it’s baked into all of our products. When you need to work with multiple servers, scripting is really the only way to go, and the Windows Azure PowerShell Command-Lets allow you to work across most any part of the platform – and can even be used within the services themselves. You can do everything with them from creating a new IaaS, PaaS or SaaS service, to controlling them and even working with security and more. You can find more about the Command-Lets here: http://wappowershell.codeplex.com/documentation (older link, still works, will point you to the new ones as well) We have command-line utilities for other operating systems as well: https://www.windowsazure.com/en-us/manage/downloads/  Video walkthrough of using the Command-Lets: http://channel9.msdn.com/Events/BUILD/BUILD2011/SAC-859T  System Center System Center is actually a suite of graphical tools you can use to manage, deploy, control, monitor and tune software from Microsoft and even other platforms. This will be the primary tool we’ll recommend for managing a hybrid or contiguous management process – and as time goes on you’ll see more and more features put into System Center for the entire Windows Azure suite of products. You can find the Management Pack and README for it here: http://www.microsoft.com/en-us/download/details.aspx?id=11324  SQL Server Management Studio / Data Tools / Visual Studio SQL Server has two built-in management and development, and since Version 2008 R2, you can use them to manage Windows Azure Databases. Visual Studio also lets you connect to and manage portions of Windows Azure as well as Windows Azure Databases. You can read more about Visual Studio here: http://msdn.microsoft.com/en-us/library/windowsazure/ee405484  You can read more about the SQL tools here: http://msdn.microsoft.com/en-us/library/windowsazure/ee621784.aspx  Vendor-Provided Tools Microsoft does not suggest or endorse a specific third-party product. We do, however, use them, and see lots of other customers use them. You can browse to these sites to learn more, and chat with their folks directly on how they support Windows Azure. Cerebrata: Tools for managing from the command-line, graphical diagnostics, graphical storage management - http://www.cerebrata.com/  Quest Cloud Tools: Monitoring, Storage Management, and costing tools - http://communities.quest.com/community/cloud-tools  Paraleap: Monitoring tool - http://www.paraleap.com/AzureWatch  Cloudgraphs: Monitoring too -  http://www.cloudgraphs.com/  Opstera: Monitoring for Windows Azure and a Scale-out pattern manager - http://www.opstera.com/products/Azureops/  Compuware: SaaS performance monitoring, load testing -  http://www.compuware.com/application-performance-management/gomez-apm-products.html  SOASTA: Penetration and Security Testing - http://www.soasta.com/cloudtest/enterprise/  LoadStorm: Load-testing tool - http://loadstorm.com/windows-azure  Open-Source Tools This is probably the most specific set of tools, and the list I’ll have to maintain most often. Smaller projects have a way of coming and going, so I’ll try and make sure this list is current. Windows Azure MMC: (I actually use this one a lot) http://wapmmc.codeplex.com/  Windows Azure Diagnostics Monitor: http://archive.msdn.microsoft.com/wazdmon  Azure Application Monitor: http://azuremonitor.codeplex.com/  Azure Web Log: http://www.xentrik.net/software/azure_web_log.html  Cloud Ninja:Multi-Tennant billing and performance monitor -  http://cnmb.codeplex.com/  Cloud Samurai: Multi-Tennant Management- http://cloudsamurai.codeplex.com/    If you have additions to this list, please post them as a comment and I’ll research and then add them. Thanks!

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Process Centric Banking: Loan Origination Solution

  - by Manish Palaparthy

  There is an old proverb that goes, "The difference between theory and practice is greater in practice than in theory". So, we keep doing numerous "Proof of Concepts" with our own products on various business cases to analyze them deeply, understand and explain to our customers. We then present our learnings as they happened. The awareness of each PoC should help readers increase the trustworthiness of the results coming out of these PoCs. I present one such PoC where we invested a lot of time&effort.  Process Centric Banking : Loan Origination Solution Loan Origination is a process by which a borrower applies for a new loan and the lender processes that application. Loan origination includes the series of steps taken by the bank from the point the customer shows interest in a loan product all the way to disbursal of funds. The Loan Origination process is relevant for many kind of lenders in Financial services: Banks, Credit Unions, NBFCs(Non Banking Financial Companies) and so on. For simplicity sake, I will use "Bank" as the lending institution in the rest of my article.  Loan Origination is one of the core processes for Banks as it is the process by which the it creates assets against which the Institution earns most of its profits from. A well tuned loan origination process can affect the Bank in many positive ways. Banks have always shown great interest in automating the loan origination process for the above reason. However, due the constant changes in customer environment, market dynamics, prevailing economic conditions, cost pressures & regulatory environment they run into lot of challenges. Let me categorize some of these challenges for you Customer Environment Multiple Channels: Customer can use any of the available channels (Internet Banking, Email, Fax, Branch, Phone Banking, ATM, Broker, Mobile, Snail Mail) to perform all or some of the activities related to her Visibility into the origination process: Expect immediate update on the status of loan processing & alert messages Reduced Turn Around Time: Expect loans to be processed with least turn around time Reduced loan processing fees: Partly due to market dynamics the customer expects the loan processing fee to be negligible Market Dynamics Competitive environment:  The competition keeps creating many variants of loan products to attract customers, the bank needs to create similar product variants with better offers to attract customers or keep existing ones Ability to migrate loans from one vendor to another: It has become really easy for retail customers to move from one bank to the other given the low fee of loan processing and highly attractive offers. How does the bank protect it's customer base while actively engaging with potential customers banking with competitor banks Flexibility to react to market developments: Market development greatly influence loan processing, underwriting, asset valuation, risk mitigation rules. Can the bank modify rules and policies, the idea is not just to react to market developments but to pro-actively manage new developments Economic conditions Constant change in various rates and their implications on the rates and rules applied when on-boarding a loan: How quickly can the bank apply changes to rates offered to customers when the central bank changes various rates Requirements of Audit by the central banker: Tough economic conditions have demanded much more stringent audit rules and tests. The banks needs to produce ready reports(historic & operational) for audit compliance Risk Mitigation: While risk mitigation has always been a key concern for the bank, this is the area where the bank's underwriters & risk analysts spend the maximum time when processing a loan application. In order to reduce TAT the bank cannot compromise on its risk mitigation strategies Cost pressures Reduce Cost of processing per application: To deliver a reduced loan processing fee to the customer, the bank needs to keep its cost per processing loan application low. Meet customer TAT expectations while reducing the queues and the systems being used to process the loan application: The loan application could potentially be spending a lot of time waiting in the queue for further processing. Different volumes & patterns of applications demand different queuing algorithms. The bank needs to have real-time visibility into these queues and have the flexibility to change queuing algorithms at runtime  Increase the use of electronic communication and reduce the branch channel usage: Lesser automation leads not only leads to Increased turn around time, it also impacts more costs to reach out to customers The objective of our PoC was to implement a Loan Origination Solution whose ownership lies with the bank and effectively meet the challenges listed above. We built a simple story board for the solution We then went about implementing our storyboard using Oracle BPM Suite, Webcenter Content : Imaging. The web UI has been built on ADF technolgies, while the integration with core-services has been implemented using the underlying SOA infrastructure. The BPM process model is quite exhaustive can meet all the challenges listed above to reasonable degree. A bank intending to implement an end-to-end Loan Origination Solution has multiple options at it's disposal. It can Develop a customer Loan Origination Application from scratch: Gives maximum opportunity to build what you want but inflexible to upgrade and maintain. Higher TCO in long term Buy a Packaged application & customize it: Customizing a generic loan application can be tedious and prove as difficult as above. Build it using many disparate & un-integrated tools: Initially seems easier than developing from scratch. But, without integrated tool sets this is not a viable approach either or A solution based on a Framework: Independent Services and Business Process Modeling provide decoupled architecture that is flexible. We built this framework end-to-end with processes the core process of loan origination & several sub-processes such as Analyse and define customer needs, customer credit verification, identity check processes, legal review process, New customer registration & risk assessment.

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• A Patent for Workload Management Based on Service Level Objectives

  - by jsavit

  I'm very pleased to announce that after a tiny :-) wait of about 5 years, my patent application for a workload manager was finally approved. Background Many operating systems have a resource manager which lets you control machine resources. For example, Solaris provides controls for CPU with several options: shares for proportional CPU allocation. If you have twice as many shares as me, and we are competing for CPU, you'll get about twice as many CPU cycles), dedicated CPU allocation in which a number of CPUs are exclusively dedicated to an application's use. You can say that a zone or project "owns" 8 CPUs on a 32 CPU machine, for example. And, capped CPU in which you specify the upper bound, or cap, of how much CPU an application gets. For example, you can throttle an application to 0.125 of a CPU. (This isn't meant to be an exhaustive list of Solaris RM controls.) Workload management Useful as that is (and tragic that some other operating systems have little resource management and isolation, and frighten people into running only 1 app per OS instance - and wastefully size every server for the peak workload it might experience) that's not really workload management. With resource management one controls the resources, and hope that's enough to meet application service objectives. In fact, we hold resource distribution constant, see if that was good enough, and adjust resource distribution if that didn't meet service level objectives. Here's an example of what happens today: Let's try 30% dedicated CPU. Not enough? Let's try 80% Oh, that's too much, and we're achieving much better response time than the objective, but other workloads are starving. Let's back that off and try again. It's not the process I object to - it's that we to often do this manually. Worse, we sometimes identify and adjust the wrong resource and fiddle with that to no useful result. Back in my days as a customer managing large systems, one of my users would call me up to beg for a "CPU boost": Me: "it won't make any difference - there's plenty of spare CPU to be had, and your application is completely I/O bound." User: "Please do it anyway." Me: "oh, all right, but it won't do you any good." (I did, because he was a friend, but it didn't help.) Prior art There are some operating environments that take a stab about workload management (rather than resource management) but I find them lacking. I know of one that uses synthetic "service units" composed of the sum of CPU, I/O and memory allocations multiplied by weighting factors. A workload is set to make a target rate of service units consumed per second. But this seems to be missing a key point: what is the relationship between artificial 'service units' and actually meeting a throughput or response time objective? What if I get plenty of one of the components (so am getting enough service units), but not enough of the resource whose needed to remove the bottleneck? Actual workload management That's not really the answer either. What is needed is to specify a workload's service levels in terms of externally visible metrics that are meaningful to a business, such as response times or transactions per second, and have the workload manager figure out which resources are not being adequately provided, and then adjust it as needed. If an application is not meeting its service level objectives and the reason is that it's not getting enough CPU cycles, adjust its CPU resource accordingly. If the reason is that the application isn't getting enough RAM to keep its working set in memory, then adjust its RAM assignment appropriately so it stops swapping. Simple idea, but that's a task we keep dumping on system administrators. In other words - don't hold the number of CPU shares constant and watch the achievement of service level vary. Instead, hold the service level constant, and dynamically adjust the number of CPU shares (or amount of other resources like RAM or I/O bandwidth) in order to meet the objective. Instrumenting non-instrumented applications There's one little problem here: how do I measure application performance in a way relating to a service level. I don't want to do it based on internal resources like number of CPU seconds it received per minute - We need to make resource decisions based on externally visible and meaningful measures of performance, not synthetic items or internal resource counters. If I have a way of marking the beginning and end of a transaction, I can then measure whether or not the application is meeting an objective based on it. If I can observe the delay factors for an application, I can see which resource shortages are slowing an application enough to keep it from meeting its objectives. I can then adjust resource allocations to relieve those shortages. Fortunately, Solaris provides facilities for both marking application progress and determining what factors cause application latency. The Solaris DTrace facility let's me introspect on application behavior: in particular I can see events like "receive a web hit" and "respond to that web hit" so I can get transaction rate and response time. DTrace (and tools like prstat) let me see where latency is being added to an application, so I know which resource to adjust. Summary After a delay of a mere few years, I am the proud creator of a patent (advice to anyone interested in going through the process: don't hold your breath!). The fundamental idea is fairly simple: instead of holding resource constant and suffering variable levels of success meeting service level objectives, properly characterise the service level objective in meaningful terms, instrument the application to see if it's meeting the objective, and then have a workload manager change resource allocations to remove delays preventing service level attainment. I've done it by hand for a long time - I think that's what a computer should do for me.

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• Oracle Coding Standards Feature Implementation

  - by Mike Hofer

  Okay, I have reached a sort of an impasse. In my open source project, a .NET-based Oracle database browser, I've implemented a bunch of refactoring tools. So far, so good. The one feature I was really hoping to implement was a big "Global Reformat" that would make the code (scripts, functions, procedures, packages, views, etc.) standards compliant. (I've always been saddened by the lack of decent SQL refactoring tools, and wanted to do something about it.) Unfortunatey, I am discovering, much to my chagrin, that there doesn't seem to be any one widely-used or even "generally accepted" standard for PL-SQL. That kind of puts a crimp on my implementation plans. My search has been fairly exhaustive. I've found lots of conflicting documents, threads and articles and the opinions are fairly diverse. (Comma placement, of all things, seems to generate quite a bit of debate.) So I'm faced with a couple of options: Add a feature that lets the user customize the standard and then reformat the code according to that standard. —OR— Add a feature that lets the user customize the standard and simply generate a violations list like StyleCop does, leaving the SQL untouched. In my mind, the first option saves the end-users a lot of work, but runs the risk of modifying SQL in potentially unwanted ways. The second option runs the risk of generating lots of warnings and doing no work whatsoever. (It'd just be generally annoying.) In either scenario, I still have no standard to go by. What I'd need to know from you guys is kind of poll-ish, but kind of not. If you were going to use a tool of this nature, what parts of your SQL code would you want it to warn you about or fix? Again, I'm just at a loss due to a lack of a cohesive standard. And given that there isn't anything out there that's officially published by Oracle, I think this is something the community could weigh in on. Also, given the way that voting works on SO, the votes would help to establish the popularity of a given "refactoring." P.S. The engine parses SQL into an expression tree so it can robustly analyze the SQL and reformat it. There should be quite a bit that we can do to correct the format of the SQL. But I am thinking that for the first release of the thing, layout is the primary concern. Though it is worth noting that the thing already has refactorings for converting keywords to upper case, and identifiers to lower case.

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• B2B and B2C Commerce are alike… but a little different – Oracle Commerce named Leader in Forrester B2B Commerce Wave

  - by Katrina Gosek

  We weren’t surprised to see Oracle Commerce positioned as a Leader in Forrester’s first Commerce Wave focused on B2B, released earlier this month. The reports validates much of what we’ve heard from our largest customers – the world’s largest distribution, manufacturing and high-tech customers who sell billions of dollars of goods and services to other businesses through their Web channels. More importantly, the report confirms something very important: B2B and B2C Commerce are alike… but a little different. B2B and B2C Commerce are alike… Clearly, B2C experiences have set expectations for B2B. Every B2B buyer is a consumer at home and brings the same expectations to a website selling electronic components, aftermarket parts, or MRO products. Forrester calls these rich consumer-based capabilities that help B2B customers do their jobs “table stakes”: search & navigation, promotions, cross-channel commerce and mobile: “Whether they are just beginning to sell online or are in the late stages of launching a next-generation site, B2B eCommerce operations today must: offer a customer experience standard comparable to what leading b2c sites now offer; address the growing influence that mobile devices are having in the workplace; make a qualitative and quantitative business case that drives sustained investment.” Just five years ago, many of our B2B customers’ online business comprised only 5-10% of their total revenue. Today, when we speak to those same brands, we hear about double and triple digit growth in their online channels. Many have seen the percentage of the business they perform in their web channels cross the 30-50% threshold. You can hear first-hand from several Oracle Commerce B2B customers about the success they are seeing, and what they’re trying to accomplish (Carolina Biological, Premier Farnell, DeliXL, Elsevier). This momentum is likely the reason Forrester broke out the separate B2B Commerce Wave from the B2C Wave. In fact, B2B is becoming the larger force in commerce, expected to collect twice the online dollars of B2C this year ($559 billion). But a little different… Despite the similarities, there is a key and very important difference between B2C and B2B. Unlike a consumer shopping for shoes, a business shopper buying from a distributor or manufacturer is coming to the Web channel as a part of their job. So in addition to a rich, consumer-like experience this shopper expects, these B2B buyers need quoting tools and complex pricing capabilities, like eProcurement, bulk order entry, and other self-service tools such as account, contract and organization management.  Forrester also is emphasizing three additional “back-end” tools and capabilities their clients say they need to drive growth in their B2B online channels: i) product information management (PIM), which provides a single system of record for large part lists and product catalogs; ii) web content management (WCM), needed to manage large volumes of unstructured marketing information, and iii) order management systems (OMS), which manage and orchestrate the complex B2B order life cycle from quote through approval, submission to manufacturing, distribution and delivery.  We would like to expand on each of these 3 areas: As Forrester highlights, back-end PIM is definitely needed by B2B Commerce providers. Most B2B companies have made significant investments in enterprise-grade PIMs, given the importance of product data management for aggregation and syndication of content, product attribution, analytics, and handling of complex workflows. While in principle it may sound appealing to have a PIM as part of a commerce offering (especially for SMBs who have to do more with less), our customers have typically found that PIM in a commerce platform is largely redundant with what they already have in-place, and is not fully-featured or robust enough to handle the complexity of the product data sets that B2B distributors and manufacturers usually handle. To meet the PIM needs for commerce, Oracle offers enterprise PIM (Product Hub/Fusion PIM) and a robust enterprise data quality product (EDQP) integrated with the Oracle Commerce solution. These are key differentiators of our offering and these capabilities are becoming even more tightly integrated with Oracle Commerce over time. For Commerce, what customers really need is a robust product catalog and content management system for enabling business users to further enrich and ready catalog and content data to be presented and sold online.  This has been a significant area of investment in the Oracle Commerce platform , which continue to get stronger. We see this combination of capabilities as best meeting the needs of our customers for a commerce platform without adding a largely redundant, less functional PIM in the commerce front-end.   On the topic of web content management, we were pleased to see Forrester recognize Oracle’s unique functional capabilities in this area and the “unique opportunity in the market to lead the convergence of commerce and content management with the amalgamation of Oracle Commerce with WebCenter Sites (formally FatWire).” Strong content management capabilities are critical for distributors and manufacturers who are frequently serving an engineering audience coming to their websites to conduct product research in search of technical data sheets, drawings, videos and more. The convergence of content, commerce, and experience is critical for B2B brands selling online. Regarding order management, Forrester notes that many businesses use their existing back-end enterprise resource planning (ERP) systems to manage order life cycles.  We hear the same from most of our B2B customers, as they already have an ERP system—if not several of them—and are not interested in yet another one.  So what do we take away from the Wave results? Forrester notes that the Oracle Commerce Platform “has always had strong B2B commerce capabilities and Oracle has an exhaustive list of B2B customers using the solution.”  What makes us excited about developing leading B2B solutions are the close relationships with our customers and the clear opportunity in the market – which we’ll address in an exciting new release in the coming months. Oracle has one of the world’s largest B2B customer bases, providing leading solutions across key business-to-business functions – from marketing, sales automation, and service to master data management, and ERP.  To learn more about Oracle’s Commerce product vision and strategy, visit our website and check out these other B2B Commerce Resources: - 2013 B2B Commerce Trends Report - B2B Commerce Whitepaper: Consumerization, Complexity, Change - B2B Commerce Webcast: What Industry Trend Setters Do Right - Internet Retailer, Web Drives Sales for B2B Companies - Internet Retailer, The Web Means Business: B2B Companies Beef Up Their Websites, borrowing from b2c retailers and breaking new ground - Internet Retailer, B2B e-Commerce is poised for growth ----------THIS DOCUMENT IS FOR INFORMATIONAL PURPOSES ONLY AND MAY NOT BE INCORPORATED INTO A CONTRACT OR AGREEMENT 

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• Big Data – Is Big Data Relevant to me? – Big Data Questionnaires – Guest Post by Vinod Kumar

  - by Pinal Dave

  This guest post is by Vinod Kumar. Vinod Kumar has worked with SQL Server extensively since joining the industry over a decade ago. Working on various versions of SQL Server 7.0, Oracle 7.3 and other database technologies – he now works with the Microsoft Technology Center (MTC) as a Technology Architect. Let us read the blog post in Vinod’s own voice. I think the series from Pinal is a good one for anyone planning to start on Big Data journey from the basics. In my daily customer interactions this buzz of “Big Data” always comes up, I react generally saying – “Sir, do you really have a ‘Big Data’ problem or do you have a big Data problem?” Generally, there is a silence in the air when I ask this question. Data is everywhere in organizations – be it big data, small data, all data and for few it is bad data which is same as no data :). Wow, don’t discount me as someone who opposes “Big Data”, I am a big supporter as much as I am a critic of the abuse of this term by the people. In this post, I wanted to let my mind flow so that you can also think in the direction I want you to see these concepts. In any case, this is not an exhaustive dump of what is in my mind – but you will surely get the drift how I am going to question Big Data terms from customers!!! Is Big Data Relevant to me? Many of my customers talk to me like blank whiteboard with no idea – “why Big Data”. They want to jump into the bandwagon of technology and they want to decipher insights from their unexplored data a.k.a. unstructured data with structured data. So what are these industry scenario’s that come to mind? Here are some of them: Financials Fraud detection: Banks and Credit cards are monitoring your spending habits on real-time basis. Customer Segmentation: applies in every industry from Banking to Retail to Aviation to Utility and others where they deal with end customer who consume their products and services. Customer Sentiment Analysis: Responding to negative brand perception on social or amplify the positive perception. Sales and Marketing Campaign: Understand the impact and get closer to customer delight. Call Center Analysis: attempt to take unstructured voice recordings and analyze them for content and sentiment. Medical Reduce Re-admissions: How to build a proactive follow-up engagements with patients. Patient Monitoring: How to track Inpatient, Out-Patient, Emergency Visits, Intensive Care Units etc. Preventive Care: Disease identification and Risk stratification is a very crucial business function for medical. Claims fraud detection: There is no precise dollars that one can put here, but this is a big thing for the medical field. Retail Customer Sentiment Analysis, Customer Care Centers, Campaign Management. Supply Chain Analysis: Every sensors and RFID data can be tracked for warehouse space optimization. Location based marketing: Based on where a check-in happens retail stores can be optimize their marketing. Telecom Price optimization and Plans, Finding Customer churn, Customer loyalty programs Call Detail Record (CDR) Analysis, Network optimizations, User Location analysis Customer Behavior Analysis Insurance Fraud Detection & Analysis, Pricing based on customer Sentiment Analysis, Loyalty Management Agents Analysis, Customer Value Management This list can go on to other areas like Utility, Manufacturing, Travel, ITES etc. So as you can see, there are obviously interesting use cases for each of these industry verticals. These are just representative list. Where to start? A lot of times I try to quiz customers on a number of dimensions before starting a Big Data conversation. Are you getting the data you need the way you want it and in a timely manner? Can you get in and analyze the data you need? How quickly is IT to respond to your BI Requests? How easily can you get at the data that you need to run your business/department/project? How are you currently measuring your business? Can you get the data you need to react WITHIN THE QUARTER to impact behaviors to meet your numbers or is it always “rear-view mirror?” How are you measuring: The Brand Customer Sentiment Your Competition Your Pricing Your performance Supply Chain Efficiencies Predictive product / service positioning What are your key challenges of driving collaboration across your global business?  What the challenges in innovation? What challenges are you facing in getting more information out of your data? Note: Garbage-in is Garbage-out. Hold good for all reporting / analytics requirements Big Data POCs? A number of customers get into the realm of setting a small team to work on Big Data – well it is a great start from an understanding point of view, but I tend to ask a number of other questions to such customers. Some of these common questions are: To what degree is your advanced analytics (natural language processing, sentiment analysis, predictive analytics and classification) paired with your Big Data’s efforts? Do you have dedicated resources exploring the possibilities of advanced analytics in Big Data for your business line? Do you plan to employ machine learning technology while doing Advanced Analytics? How is Social Media being monitored in your organization? What is your ability to scale in terms of storage and processing power? Do you have a system in place to sort incoming data in near real time by potential value, data quality, and use frequency? Do you use event-driven architecture to manage incoming data? Do you have specialized data services that can accommodate different formats, security, and the management requirements of multiple data sources? Is your organization currently using or considering in-memory analytics? To what degree are you able to correlate data from your Big Data infrastructure with that from your enterprise data warehouse? Have you extended the role of Data Stewards to include ownership of big data components? Do you prioritize data quality based on the source system (that is Facebook/Twitter data has lower quality thresholds than radio frequency identification (RFID) for a tracking system)? Do your retention policies consider the different legal responsibilities for storing Big Data for a specific amount of time? Do Data Scientists work in close collaboration with Data Stewards to ensure data quality? How is access to attributes of Big Data being given out in the organization? Are roles related to Big Data (Advanced Analyst, Data Scientist) clearly defined? How involved is risk management in the Big Data governance process? Is there a set of documented policies regarding Big Data governance? Is there an enforcement mechanism or approach to ensure that policies are followed? Who is the key sponsor for your Big Data governance program? (The CIO is best) Do you have defined policies surrounding the use of social media data for potential employees and customers, as well as the use of customer Geo-location data? How accessible are complex analytic routines to your user base? What is the level of involvement with outside vendors and third parties in regard to the planning and execution of Big Data projects? What programming technologies are utilized by your data warehouse/BI staff when working with Big Data? These are some of the important questions I ask each customer who is actively evaluating Big Data trends for their organizations. These questions give you a sense of direction where to start, what to use, how to secure, how to analyze and more. Sign off Any Big data is analysis is incomplete without a compelling story. The best way to understand this is to watch Hans Rosling – Gapminder (2:17 to 6:06) videos about the third world myths. Don’t get overwhelmed with the Big Data buzz word, the destination to what your data speaks is important. In this blog post, we did not particularly look at any Big Data technologies. This is a set of questionnaire one needs to keep in mind as they embark their journey of Big Data. I did write some of the basics in my blog: Big Data – Big Hype yet Big Opportunity. Do let me know if these questions make sense?  Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• B2B and B2C alike… but a little different – Oracle Commerce named Leader in Forrester B2B Commerce Wave

  - by Katrina Gosek

  We weren’t surprised to see Oracle Commerce positioned as a Leader in Forrester Research, Inc.’s first Commerce Wave focused on B2B, “The Forrester Wave™: B2B Commerce Suites, Q4 2013,” released earlier this month. We believe that the report validates much of what we’ve heard from our largest customers – the world’s largest distribution, manufacturing and high-tech customers who sell billions of dollars of goods and services to other businesses through their Web channels. More importantly, we feel that the report confirms something very important: B2B and B2C Commerce are alike… but a little different. B2B and B2C Commerce are alike… Clearly, B2C experiences have set expectations for B2B. Every B2B buyer is a consumer at home and brings the same expectations to a website selling electronic components, aftermarket parts, or MRO products. Forrester calls these rich consumer-based capabilities that help B2B customers do their jobs “table stakes”: front-office content, community, and commerce features that meet customer expectations for 24x7x365 ordering, real-time customer service, and expedited shipping — both online and on mobile devices: “Whether they are just beginning to sell online or are in the late stages of launching a next-generation site, B2B eCommerce operations today must: offer a customer experience standard comparable to what leading b2c sites now offer; address the growing influence that mobile devices are having in the workplace; make a qualitative and quantitative business case that drives sustained investment.” Just five years ago, many of our B2B customers’ online business comprised only 5-10% of their total revenue. Today, when we speak to those same brands, we hear about double and triple digit growth in their online channels. Many have seen the percentage of the business they perform in their web channels cross the 30-50% threshold. You can hear first-hand from several Oracle Commerce B2B customers about the success they are seeing, and what they’re trying to accomplish (Carolina Biological, Premier Farnell, DeliXL, Elsevier). It seems that this market momentum is likely the reason Forrester broke out the separate B2B Commerce Wave from the B2C Wave. In fact, B2B is becoming the larger force in commerce, expected to collect twice the online dollars of B2C this year ($559 billion). But a little different… Despite the similarities, there is a key and very important difference between B2C and B2B. Unlike a consumer shopping for shoes, a business shopper buying from a distributor or manufacturer is coming to the Web channel as a part of their job. So in addition to a rich, consumer-like experience this shopper expects, these B2B buyers need quoting tools and complex pricing capabilities, like eProcurement, bulk order entry, and other self-service tools such as account, contract and organization management. Forrester also is emphasizing three additional “back-end” tools and capabilities their clients say they need to drive growth in their B2B online channels: i) product information management (PIM), which provides a single system of record for large part lists and product catalogs; ii) web content management (WCM), needed to manage large volumes of unstructured marketing information, and iii) order management systems (OMS), which manage and orchestrate the complex B2B order life cycle from quote through approval, submission to manufacturing, distribution and delivery. We would like to expand on each of these 3 areas: As Forrester suggests, back-end PIM is definitely needed by B2B Commerce providers. Most B2B companies have made significant investments in enterprise-grade PIMs, given the importance of product data management for aggregation and syndication of content, product attribution, analytics, and handling of complex workflows. While in principle it may sound appealing to have a PIM as part of a commerce offering (especially for SMBs who have to do more with less), our customers have typically found that PIM in a commerce platform is largely redundant with what they already have in-place, and is not fully-featured or robust enough to handle the complexity of the product data sets that B2B distributors and manufacturers usually handle. To meet the PIM needs for commerce, Oracle offers enterprise PIM (Product Hub/Fusion PIM) and a robust enterprise data quality product (EDQP) integrated with the Oracle Commerce solution. These are key differentiators of our offering and these capabilities are becoming even more tightly integrated with Oracle Commerce over time. For Commerce, what customers really need is a robust product catalog and content management system for enabling business users to further enrich and ready catalog and content data to be presented and sold online.  This has been a significant area of investment in the Oracle Commerce platform , which continue to get stronger. We see this combination of capabilities as best meeting the needs of our customers for a commerce platform without adding a largely redundant, less functional PIM in the commerce front-end.  On the topic of web content management, we were pleased to see Forrester cite Oracle’s differentiated digital experience capability in this area and the “unique opportunity in the market to lead the convergence of commerce and content management with the amalgamation of Oracle Commerce with WebCenter Sites (formally FatWire).” Strong content management capabilities are critical for distributors and manufacturers who are frequently serving an engineering audience coming to their websites to conduct product research in search of technical data sheets, drawings, videos and more. The convergence of content, commerce, and experience is critical for B2B brands selling online. Regarding order management, Forrester notes that many businesses use their existing back-end enterprise resource planning (ERP) systems to manage order life cycles.  We hear the same from most of our B2B customers, as they already have an ERP system—if not several of them—and are not interested in yet another one. So what do we take away from the Wave results? Forrester notes that the Oracle Commerce Platform “has always had strong B2B commerce capabilities and Oracle certainly has an exhaustive list of B2B customers using the solution.”  What makes us excited about developing leading B2B solutions are the close relationships with our customers and the clear opportunity in the market – which we'll address in an exciting new release planned for the next 12 months. Oracle has one of the world’s largest B2B customer bases, providing leading solutions across key business-to-business functions – from marketing, sales automation, and service to master data management, and ERP. To learn more about Oracle’s Commerce product vision and strategy, visit our website and check out these other B2B Commerce Resources: -       2013 B2B Commerce Trends Report -       B2B Commerce Whitepaper: Consumerization, Complexity, Change -       B2B Commerce Webcast: What Industry Trend Setters Do Right -       Internet Retailer, Web Drives Sales for B2B Companies -       Internet Retailer Article, The Web Means Business: B2B Companies Beef Up Their Websites,        borrowing from b2c retailers and breaking new ground -       Internet Retailer Article, B2B e-Commerce is poised for growth

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• Developer’s Life – Attitude and Communication – They Can Cause Problems – Notes from the Field #027

  - by Pinal Dave

  [Note from Pinal]: This is a 27th episode of Notes from the Field series. The biggest challenge for anyone is to understand human nature. We human have so many things on our mind at any moment of time. There are cases when what we say is not what we mean and there are cases where what we mean we do not say. We do say and things as per our mood and our agenda in mind. Sometimes there are incidents when our attitude creates confusion in the communication and we end up creating a situation which is absolutely not warranted. In this episode of the Notes from the Field series database expert Mike Walsh explains a very crucial issue we face in our career, which is not technical but more to relate to human nature. Read on this may be the best blog post you might read in recent times. In this week’s note from the field, I’m taking a slight departure from technical knowledge and concepts explained. We’ll be back to it next week, I’m sure. Pinal wanted us to explain some of the issues we bump into and how we see some of our customers arrive at problem situations and how we have helped get them back on the right track. Often it is a technical problem we are officially solving – but in a lot of cases as a consultant, we are really helping fix some communication difficulties. This is a technical blog post and not an “advice column” in a newspaper – but the longer I am a consultant, the more years I add to my experience in technology the more I learn that the vast majority of the problems we encounter have “soft skills” included in the chain of causes for the issue we are helping overcome. This is not going to be exhaustive but I hope that sharing four pieces of advice inspired by real issues starts a process of searching for places where we can be the cause of these challenges and look at fixing them in ourselves. Or perhaps we can begin looking at resolving them in teams that we manage. I’ll share three statements that I’ve either heard, read or said and talk about some of the communication or attitude challenges highlighted by the statement. 1 – “But that’s the SAN Administrator’s responsibility…” I heard that early on in my consulting career when talking with a customer who had serious corruption and no good recent backups – potentially no good backups at all. The statement doesn’t have to be this one exactly, but the attitude here is an attitude of “my job stops here, and I don’t care about the intent or principle of why I’m here.” It’s also a situation of having the attitude that as long as there is someone else to blame, I’m fine…  You see in this case, the DBA had a suspicion that the backups were not being handled right.  They were the DBA and they knew that they had responsibility to ensure SQL backups were good to go – it’s a basic requirement of a production DBA. In my “As A DBA Where Do I start?!” presentation, I argue that is job #1 of a DBA. But in this case, the thought was that there was someone else to blame. Rather than create extra work and take on responsibility it was decided to just let it be another team’s responsibility. This failed the company, the company’s customers and no one won. As technologists – we should strive to go the extra mile. If there is a lack of clarity around roles and responsibilities and we know it – we should push to get it resolved. Especially as the DBAs who should act as the advocates of the data contained in the databases we are responsible for. 2 – “We’ve always done it this way, it’s never caused a problem before!” Complacency. I have to say that many failures I’ve been paid good money to help recover from would have not happened had it been for an attitude of complacency. If any thoughts like this have entered your mind about your situation you may be suffering from it. If, while reading this, you get this sinking feeling in your stomach about that one thing you know should be fixed but haven’t done it.. Why don’t you stop and go fix it then come back.. “We should have better backups, but we’re on a SAN so we should be fine really.” “Technically speaking that could happen, but what are the chances?” “We’ll just clean that up as a fast follow” ..and so on. In the age of tightening IT budgets, increased expectations of up time, availability and performance there is no room for complacency. Our customers and business units expect – no demand – the best. Complacency says “we will give you second best or hopefully good enough and we accept the risk and know this may hurt us later. Sometimes an organization will opt for “good enough” and I agree with the concept that at times the perfect can be the enemy of the good. But when we make those decisions in a vacuum and are not reporting them up and discussing them as an organization that is different. That is us unilaterally choosing to do something less than the best and purposefully playing a game of chance. 3 – “This device must accept interference from other devices but not create any” I’ve paraphrased this one – but it’s something the Federal Communications Commission – a federal agency in the United States that regulates electronic communication – requires of all manufacturers of any device that could cause or receive interference electronically. I blogged in depth about this here (http://www.straightpathsql.com/archives/2011/07/relationship-advice-from-the-fcc/) so I won’t go into much detail other than to say this… If we all operated more on the premise that we should do our best to not be the cause of conflict, and to be less easily offended and less upset when we perceive offense life would be easier in many areas! This doesn’t always cause the issues we are called in to help out. Not directly. But where we see it is in unhealthy relationships between the various technology teams at a client. We’ll see teams hoarding knowledge, not sharing well with others and almost working against other teams instead of working with them. If you trace these problems back far enough it often stems from someone or some group of people violating this principle from the FCC. To Sum It Up Technology problems are easy to solve. At Linchpin People we help many customers get past the toughest technological challenge – and at the end of the day it is really just a repeatable process of pattern based troubleshooting, logical thinking and starting at the beginning and carefully stepping through to the end. It’s easy at the end of the day. The tough part of what we do as consultants is the people skills. Being able to help get teams working together, being able to help teams take responsibility, to improve team to team communication? That is the difficult part, and we get to use the soft skills on every engagement. Work on professional development (http://professionaldevelopment.sqlpass.org/) and see continuing improvement here, not just with technology. I can teach just about anyone how to be an excellent DBA and performance tuner, but some of these soft skills are much more difficult to teach. If you want to get started with performance analytics and triage of virtualized SQL Servers with the help of experts, read more over at Fix Your SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Amazon Web Services (AWS) Plug-in for Oracle Enterprise Manager

  - by Anand Akela

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Contributed by Sunil Kunisetty and Daniel Chan Introduction and ArchitectureAs more and more enterprises deploy some of their non-critical workload on Amazon Web Services (AWS), it’s becoming critical to monitor those public AWS resources along side with their on-premise resources. Oracle recently announced Oracle Enterprise Manager Plug-in for Amazon Web Services (AWS) allows you to achieve that goal. The on-premise Oracle Enterprise Manager (EM12c) acts as a single tool to get a comprehensive view of your public AWS resources as well as your private cloud resources.  By deploying the plug-in within your Cloud Control environment, you gain the following management features: Monitor EBS, EC2 and RDS instances on Amazon Web Services Gather performance metrics and configuration details for AWS instances Raise alerts and violations based on thresholds set on monitoring Generate reports based on the gathered data Users of this Plug-in can leverage the rich Enterprise Manager features such as system promotion, incident generation based on thresholds, integration with 3rd party ticketing applications etc. AWS Monitoring via this Plug-in is enabled via Amazon CloudWatch API and the users of this Plug-in are responsible for supplying credentials for accessing AWS and the CloudWatch API. This Plug-in can only be deployed on an EM12C R2 platform and agent version should be at minimum 12c R2.Here is a pictorial view of the overall architecture: Amazon Elastic Block Store (EBS) Amazon Elastic Compute Cloud (EC2) Amazon Relational Database Service (RDS) Here are a few key features: Rich and exhaustive list of metrics. Metrics can be gathered from an Agent running outside AWS. Critical configuration information. Custom Home Pages with charts and AWS configuration information. Generate incidents based on thresholds set on monitoring data. Discovery and Monitoring AWS instances can be added to EM12C either via the EM12c User Interface (UI) or the EM12c Command Line Interface ( EMCLI)  by providing the AWS credentials (Secret Key and Access Key Id) as well as resource specific properties as target properties. Here is a quick mapping of target types and properties for each AWS resources AWS Resource Type Target Type Resource specific properties EBS Resource Amazon EBS Service CloudWatch base URI, EC2 Base URI, Period, Volume Id, Proxy Server and Port EC2 Resource Amazon EC2 Service CloudWatch base URI, EC2 Base URI, Period, Instance  Id, Proxy Server and Port RDS Resource Amazon RDS Service CloudWatch base URI, RDS Base URI, Period, Instance  Id, Proxy Server and Port Proxy server and port are optional and are only needed if the agent is within the firewall. Here is an emcli example to add an EC2 target. Please read the Installation and Readme guide for more details and step-by-step instructions to deploy  the plugin and adding the AWS the instances. ./emcli add_target \       -name="<target name>" \       -type="AmazonEC2Service" \       -host="<host>" \       -properties="ProxyHost=<proxy server>;ProxyPort=<proxy port>;EC2_BaseURI=http://ec2.<region>.amazonaws.com;BaseURI=http://monitoring.<region>.amazonaws.com;InstanceId=<EC2 instance Id>;Period=<data point periond>"  \     -subseparator=properties="=" ./emcli set_monitoring_credential \                 -set_name="AWSKeyCredentialSet"  \                 -target_name="<target name>"  \                 -target_type="AmazonEC2Service" \                 -cred_type="AWSKeyCredential"  \                 -attributes="AccessKeyId:<access key id>;SecretKey:<secret key>" Emcli utility is found under the ORACLE_HOME of EM12C install. Once the instance is discovered, the target will show up under the ‘All Targets’ list under “Amazon EC2 Service’. Once the instances are added, one can navigate to the custom homepages for these resource types. The custom home pages not only include critical metrics, but also vital configuration parameters and incidents raised for these instances.  By mapping the configuration parameters as instance properties, we can slice-and-dice and group various AWS instance by leveraging the EM12C Config search feature. The following configuration properties and metrics are collected for these Resource types. Resource Type Configuration Properties Metrics EBS Resource Volume Id, Volume Type, Device Name, Size, Availability Zone Response: Status Utilization: QueueLength, IdleTime Volume Statistics: ReadBrandwith, WriteBandwidth, ReadThroughput, WriteThroughput Operation Statistics: ReadSize, WriteSize, ReadLatency, WriteLatency EC2 Resource Instance ID, Owner Id, Root Device type, Instance Type. Availability Zone Response: Status CPU Utilization: CPU Utilization Disk I/O:  DiskReadBytes, DiskWriteBytes, DiskReadOps, DiskWriteOps, DiskReadRate, DiskWriteRate, DiskIOThroughput, DiskReadOpsRate, DiskWriteOpsRate, DiskOperationThroughput Network I/O : NetworkIn, NetworkOut, NetworkInRate, NetworkOutRate, NetworkThroughput RDS Resource Instance ID, Database Engine Name, Database Engine Version, Database Instance Class, Allocated Storage Size, Availability Zone Response: Status Disk I/O:  ReadIOPS, WriteIOPS, ReadLatency, WriteLatency, ReadThroughput, WriteThroughput DB Utilization:  BinLogDiskUsage, CPUUtilization, DatabaseConnections, FreeableMemory, ReplicaLag, SwapUsage Custom Home Pages As mentioned above, we have custom home pages for these target types that include basic configuration information,  last 24 hours availability, top metrics and the incidents generated. Here are few snapshots. EBS Instance Home Page: EC2 Instance Home Page: RDS Instance Home Page: Further Reading: 1)      AWS Plugin download 2)      Installation and  Read Me. 3)      Screenwatch on SlideShare 4)      Extensibility Programmer's Guide 5)      Amazon Web Services

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• Mac OS X Server Open Directory does not push Software Update settings to clients

  - by joxl

  I have an Xserve G5 running Mac OS X Server 10.5.8 configured as an Open Directory master. I have also enabled and configured Software Update service on the machine. The SUS is configured to serve Tiger, Leopard and Snow Leopard clients (see http://discussions.apple.com/message.jspa?messageID=10297359#10297359) The clients bound to the OD are a variety of Mac's running OS X 10.4, 10.5 or 10.6. In Workgroup Manager, I have created 3 machine groups for each client OS. Each group is configured with a custom SUS URL, and the managed client computers are members accordingly (see http://discussions.apple.com/thread.jspa?messageID=10493154#10493154) My problem is that the server pushes the SUS settings to some of the client machines, but not all. When I first configured all this stuff on the server (a few weeks ago) I was closely monitoring a few of the client machines to confirm that they received the custom settings. I noticed that some of the clients (10.4/5/6 alike) seemed to get the settings immediately, others didn't show the new settings until after a reboot. As I said, results are mixed across OS's, but some clients will not "sync" at all. My immediate thought was to unbind/rebind the problematic machines. I did this on several client computers with no success. For example, today I was working on one of the Tiger clients. I noticed it was not pointed at my local SUS, so I checked the OD binding; it was fine. Just to be sure I unbound the machine. Next, I checked WM and confirmed the computer record was gone. I noticed the machine group still had a residual (broken?) member from the unbound client; I manually removed this. Finally, I re-bound the client to OD and re-added the machine to it's correct group in WM. Unfortunately, the client still pings apple's SUS for updates. Just to play it safe I rebooted the client, but to no avail, it will not see my local SUS. To confirm that there is nothing wrong with the server, or the client's connection to it, forcefully pointed the machine at my SUS: sudo defaults write /Library/Preferences/com.apple.SoftwareUpdate CatalogURL "$LOCAL_SUS_URL" and the machine successfully updated off my local server. Great, successful updates, but problem not solved. I've done exhaustive reading on discussions.apple.com (not saying I read everything, I'm just saying I have read a lot) without a good answer. The discouraging thing is that a lot of OD problems I've read about only result in the sysadmin completely reinstalling the server, or OD, or some other similarly heavy-handed operation. At this point, I am not willing to go that route. I still have hope that I can find the reason for this flaky behavior. If anyone can point me in a helpful direction it would be much appreciated. EDIT: Indeed, some files are being pushed to the client: # from client machine: $ sudo find /Library -type f -name com.apple.SoftwareUpdate.plist /Library/Managed Preferences/com.apple.SoftwareUpdate.plist /Library/Managed Preferences/username/com.apple.SoftwareUpdate.plist /Library/Preferences/com.apple.SoftwareUpdate.plist A few weeks ago, prior to my (previously mentioned) modifications, the SUS was still running "stock". Which meant it could not serve SL (10.6) machines. At that time, the Software Update settings were setup in WM under User Groups. This didn't make any sense because some users work on multiple machines with different OS's. Before creating Machine Groups in WM, I deleted all the SU settings from the User Group Preferences. This just makes the whole thing more confusing, because when I see a file here: /Library/Managed Preferences/username/com.apple.SoftwareUpdate.plist I assume it's still remaining from the "old" settings, because I wouldn't think a Machine Setting belongs there. Despite all the com.apple.SoftwareUpdate.plist hanging around under the Managed Preferences, why does the client machine still call home to Apple and not my SUS? # on client machine: $ date Tue Jan 25 17:01:46 EST 2011 $ softwareupdate --list Software Update Tool Copyright 2002-2005 Apple No new software available. switch terminals... # on server: $ tail -n1 /var/log/swupd/swupd_access_log 10.x.x.x - - [25/Jan/2011:15:54:29 -0500] XXXX POST "/cgi-bin/SoftwareUpdateServerStats" 200 13 ... Notice the date of the client softwareupdate and the latest access to the SUS server; the server never heard a peep from that client.

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• VSFTPD Unable to set write permissions on folder

  - by Frank Astin

  I've just set up my first FTP server with VSFTPD on cent os . I can connect to it fine using a user in the group ftp-users but I get read only access . I've tried several different CHMOD codes on the folder (even 777) all to no avail . This is the tutorial I used to set up the server http://tinyurl.com/73pyuxz hopefully you'll be able to see something I missed. Thanks in advance . Requested Config File : # Example config file /etc/vsftpd/vsftpd.conf # # The default compiled in settings are fairly paranoid. This sample file # loosens things up a bit, to make the ftp daemon more usable. # Please see vsftpd.conf.5 for all compiled in defaults. # # READ THIS: This example file is NOT an exhaustive list of vsftpd options. # Please read the vsftpd.conf.5 manual page to get a full idea of vsftpd's # capabilities. # # Allow anonymous FTP? (Beware - allowed by default if you comment this out). anonymous_enable=NO # # Uncomment this to allow local users to log in. local_enable=YES # # Uncomment this to enable any form of FTP write command. write_enable=YES # # Default umask for local users is 077. You may wish to change this to 022, # if your users expect that (022 is used by most other ftpd's) local_umask=022 # # Uncomment this to allow the anonymous FTP user to upload files. This only # has an effect if the above global write enable is activated. Also, you will # obviously need to create a directory writable by the FTP user. #anon_upload_enable=YES # # Uncomment this if you want the anonymous FTP user to be able to create # new directories. #anon_mkdir_write_enable=YES # # Activate directory messages - messages given to remote users when they # go into a certain directory. dirmessage_enable=YES # # The target log file can be vsftpd_log_file or xferlog_file. # This depends on setting xferlog_std_format parameter xferlog_enable=YES # # Make sure PORT transfer connections originate from port 20 (ftp-data). connect_from_port_20=YES # # If you want, you can arrange for uploaded anonymous files to be owned by # a different user. Note! Using "root" for uploaded files is not # recommended! #chown_uploads=YES #chown_username=whoever # # The name of log file when xferlog_enable=YES and xferlog_std_format=YES # WARNING - changing this filename affects /etc/logrotate.d/vsftpd.log #xferlog_file=/var/log/xferlog # # Switches between logging into vsftpd_log_file and xferlog_file files. # NO writes to vsftpd_log_file, YES to xferlog_file xferlog_std_format=YES # # You may change the default value for timing out an idle session. #idle_session_timeout=600 # # You may change the default value for timing out a data connection. #data_connection_timeout=120 # # It is recommended that you define on your system a unique user which the # ftp server can use as a totally isolated and unprivileged user. #nopriv_user=ftpsecure # # Enable this and the server will recognise asynchronous ABOR requests. Not # recommended for security (the code is non-trivial). Not enabling it, # however, may confuse older FTP clients. #async_abor_enable=YES # # By default the server will pretend to allow ASCII mode but in fact ignore # the request. Turn on the below options to have the server actually do ASCII # mangling on files when in ASCII mode. # Beware that on some FTP servers, ASCII support allows a denial of service # attack (DoS) via the command "SIZE /big/file" in ASCII mode. vsftpd # predicted this attack and has always been safe, reporting the size of the # raw file. # ASCII mangling is a horrible feature of the protocol. #ascii_upload_enable=YES #ascii_download_enable=YES # # You may fully customise the login banner string: #ftpd_banner=Welcome to blah FTP service. # # You may specify a file of disallowed anonymous e-mail addresses. Apparently # useful for combatting certain DoS attacks. #deny_email_enable=YES # (default follows) #banned_email_file=/etc/vsftpd/banned_emails # # You may specify an explicit list of local users to chroot() to their home # directory. If chroot_local_user is YES, then this list becomes a list of # users to NOT chroot(). #chroot_list_enable=YES # (default follows) #chroot_list_file=/etc/vsftpd/chroot_list # # You may activate the "-R" option to the builtin ls. This is disabled by # default to avoid remote users being able to cause excessive I/O on large # sites. However, some broken FTP clients such as "ncftp" and "mirror" assume # the presence of the "-R" option, so there is a strong case for enabling it. #ls_recurse_enable=YES # # When "listen" directive is enabled, vsftpd runs in standalone mode and # listens on IPv4 sockets. This directive cannot be used in conjunction # with the listen_ipv6 directive. listen=YES # # This directive enables listening on IPv6 sockets. To listen on IPv4 and IPv6 # sockets, you must run two copies of vsftpd whith two configuration files. # Make sure, that one of the listen options is commented !! #listen_ipv6=YES pam_service_name=vsftpd userlist_enable=YES tcp_wrappers=YES

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• vsftpd not allowing uploads. 550 response

  - by Josh

  I've set vsftpd up on a centos box. I keep trying to upload files but I keep getting "550 Failed to change directory" and "550 Could not get file size." Here's my vsftpd.conf # The default compiled in settings are fairly paranoid. This sample file # loosens things up a bit, to make the ftp daemon more usable. # Please see vsftpd.conf.5 for all compiled in defaults. # # READ THIS: This example file is NOT an exhaustive list of vsftpd options. # Please read the vsftpd.conf.5 manual page to get a full idea of vsftpd's # capabilities. # # Allow anonymous FTP? (Beware - allowed by default if you comment this out). anonymous_enable=YES # # Uncomment this to allow local users to log in. local_enable=YES # # Uncomment this to enable any form of FTP write command. write_enable=YES # # Default umask for local users is 077. You may wish to change this to 022, # if your users expect that (022 is used by most other ftpd's) local_umask=022 # # Uncomment this to allow the anonymous FTP user to upload files. This only # has an effect if the above global write enable is activated. Also, you will # obviously need to create a directory writable by the FTP user. anon_upload_enable=YES # # Uncomment this if you want the anonymous FTP user to be able to create # new directories. anon_mkdir_write_enable=YES anon_other_write_enable=YES # # Activate directory messages - messages given to remote users when they # go into a certain directory. dirmessage_enable=YES # # The target log file can be vsftpd_log_file or xferlog_file. # This depends on setting xferlog_std_format parameter xferlog_enable=YES # # Make sure PORT transfer connections originate from port 20 (ftp-data). connect_from_port_20=YES # # If you want, you can arrange for uploaded anonymous files to be owned by # a different user. Note! Using "root" for uploaded files is not # recommended! #chown_uploads=YES #chown_username=whoever # # The name of log file when xferlog_enable=YES and xferlog_std_format=YES # WARNING - changing this filename affects /etc/logrotate.d/vsftpd.log #xferlog_file=/var/log/xferlog # # Switches between logging into vsftpd_log_file and xferlog_file files. # NO writes to vsftpd_log_file, YES to xferlog_file xferlog_std_format=NO # # You may change the default value for timing out an idle session. #idle_session_timeout=600 # # You may change the default value for timing out a data connection. #data_connection_timeout=120 # # It is recommended that you define on your system a unique user which the # ftp server can use as a totally isolated and unprivileged user. #nopriv_user=ftpsecure # # Enable this and the server will recognise asynchronous ABOR requests. Not # recommended for security (the code is non-trivial). Not enabling it, # however, may confuse older FTP clients. #async_abor_enable=YES # # By default the server will pretend to allow ASCII mode but in fact ignore # the request. Turn on the below options to have the server actually do ASCII # mangling on files when in ASCII mode. # Beware that on some FTP servers, ASCII support allows a denial of service # attack (DoS) via the command "SIZE /big/file" in ASCII mode. vsftpd # predicted this attack and has always been safe, reporting the size of the # raw file. # ASCII mangling is a horrible feature of the protocol. #ascii_upload_enable=YES #ascii_download_enable=YES # # You may fully customise the login banner string: #ftpd_banner=Welcome to blah FTP service. # # You may specify a file of disallowed anonymous e-mail addresses. Apparently # useful for combatting certain DoS attacks. #deny_email_enable=YES # (default follows) #banned_email_file=/etc/vsftpd/banned_emails # # You may specify an explicit list of local users to chroot() to their home # directory. If chroot_local_user is YES, then this list becomes a list of # users to NOT chroot(). #chroot_list_enable=YES # (default follows) #chroot_list_file=/etc/vsftpd/chroot_list # # You may activate the "-R" option to the builtin ls. This is disabled by # default to avoid remote users being able to cause excessive I/O on large # sites. However, some broken FTP clients such as "ncftp" and "mirror" assume # the presence of the "-R" option, so there is a strong case for enabling it. #ls_recurse_enable=YES # # When "listen" directive is enabled, vsftpd runs in standalone mode and # listens on IPv4 sockets. This directive cannot be used in conjunction # with the listen_ipv6 directive. listen=YES # This directive enables listening on IPv6 sockets. To listen on IPv4 and IPv6 # sockets, you must run two copies of vsftpd whith two configuration files. # Make sure, that one of the listen options is commented !! #listen_ipv6=YES pam_service_name=vsftpd userlist_enable=YES tcp_wrappers=YES log_ftp_protocol=YES banner_file=/etc/vsftpd/issue local_root=/var/www guest_enable=YES guest_username=ftpusr ftp_username=nobody

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• Centos 6.3 vsftp unable to upload file to apache webserver

  - by user148648

  I am new to Centos, I did work with Sun Solaris and upload files to Apache web server before. I create an end user account and manage to ftp using command prompt to the server, error message is '226 Transfer Done (but failed to open directory). Content of my vsftpd.conf as below # Example config file /etc/vsftpd/vsftpd.conf # # The default compiled in settings are fairly paranoid. This sample file # loosens things up a bit, to make the ftp daemon more usable. # Please see vsftpd.conf.5 for all compiled in defaults. # # READ THIS: This example file is NOT an exhaustive list of vsftpd options. # Please read the vsftpd.conf.5 manual page to get a full idea of vsftpd's # capabilities. # # Allow anonymous FTP? (Beware - allowed by default if you comment this out). anonymous_enable=YES # ** may need to comment it back # # Uncomment this to allow local users to log in. local_enable=YES # # Uncomment this to enable any form of FTP write command. write_enable=YES # # Default umask for local users is 077. You may wish to change this to 022, # if your users expect that (022 is used by most other ftpd's) #local_umask=022 local_umask=077 # # Uncomment this to allow the anonymous FTP user to upload files. This only # has an effect if the above global write enable is activated. Also, you will # obviously need to create a directory writable by the FTP user. anon_upload_enable=YES # *** maybe to comment it back!!! # # Uncomment this if you want the anonymous FTP user to be able to create # new directories. anon_mkdir_write_enable=YES # ** may need to comment it back!!! # # Activate directory messages - messages given to remote users when they # go into a certain directory. dirmessage_enable=YES # # The target log file can be vsftpd_log_file or xferlog_file. # This depends on setting xferlog_std_format parameter xferlog_enable=YES # # Make sure PORT transfer connections originate from port 20 (ftp-data). connect_from_port_20=YES # # If you want, you can arrange for uploaded anonymous files to be owned by # a different user. Note! Using "root" for uploaded files is not # recommended! #chown_uploads=YES #chown_username=whoever # # The name of log file when xferlog_enable=YES and xferlog_std_format=YES # WARNING - changing this filename affects /etc/logrotate.d/vsftpd.log xferlog_file=/var/log/xferlog # # Switches between logging into vsftpd_log_file and xferlog_file files. # NO writes to vsftpd_log_file, YES to xferlog_file xferlog_std_format=YES # # You may change the default value for timing out an idle session. #idle_session_timeout=600 # # You may change the default value for timing out a data connection. #data_connection_timeout=120 # # It is recommended that you define on your system a unique user which the # ftp server can use as a totally isolated and unprivileged user. #nopriv_user=ftpsecure # # Enable this and the server will recognise asynchronous ABOR requests. Not # recommended for security (the code is non-trivial). Not enabling it, # however, may confuse older FTP clients. #async_abor_enable=YES # # By default the server will pretend to allow ASCII mode but in fact ignore # the request. Turn on the below options to have the server actually do ASCII # mangling on files when in ASCII mode. # Beware that on some FTP servers, ASCII support allows a denial of service # attack (DoS) via the command "SIZE /big/file" in ASCII mode. vsftpd # predicted this attack and has always been safe, reporting the size of the # raw file. # ASCII mangling is a horrible feature of the protocol. ascii_upload_enable=YES ascii_download_enable=YES # # You may fully customise the login banner string: ftpd_banner=Warning, only for authorize login. # # You may specify a file of disallowed anonymous e-mail addresses. Apparently # useful for combatting certain DoS attacks. #deny_email_enable=YES # (default follows) #banned_email_file=/etc/vsftpd/banned_emails # # You may specify an explicit list of local users to chroot() to their home # directory. If chroot_local_user is YES, then this list becomes a list of # users to NOT chroot(). chroot_local_user=YES chroot_list_enable=YES # (default follows) #chroot_list_file=/etc/vsftpd/chroot_list local_root=/var/www # # You may activate the "-R" option to the builtin ls. This is disabled by # default to avoid remote users being able to cause excessive I/O on large # sites. However, some broken FTP clients such as "ncftp" and "mirror" assume # the presence of the "-R" option, so there is a strong case for enabling it. ls_recurse_enable=YES # # When "listen" directive is enabled, vsftpd runs in standalone mode and # listens on IPv4 sockets. This directive cannot be used in conjunction # with the listen_ipv6 directive. listen=YES # # This directive enables listening on IPv6 sockets. To listen on IPv4 and IPv6 # sockets, you must run two copies of vsftpd with two configuration files. # Make sure, that one of the listen options is commented !! #listen_ipv6=YES pam_service_name=vsftpd userlist_enable=YES tcp_wrappers=YES

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• vsftpd not allowing uploads. 550 response.

  - by Josh

  I've set vsftpd up on a centos box. I keep trying to upload files but I keep getting "550 Failed to change directory" and "550 Could not get file size." Here's my vsftpd.conf # The default compiled in settings are fairly paranoid. This sample file # loosens things up a bit, to make the ftp daemon more usable. # Please see vsftpd.conf.5 for all compiled in defaults. # # READ THIS: This example file is NOT an exhaustive list of vsftpd options. # Please read the vsftpd.conf.5 manual page to get a full idea of vsftpd's # capabilities. # # Allow anonymous FTP? (Beware - allowed by default if you comment this out). anonymous_enable=YES # # Uncomment this to allow local users to log in. local_enable=YES # # Uncomment this to enable any form of FTP write command. write_enable=YES # # Default umask for local users is 077. You may wish to change this to 022, # if your users expect that (022 is used by most other ftpd's) local_umask=022 # # Uncomment this to allow the anonymous FTP user to upload files. This only # has an effect if the above global write enable is activated. Also, you will # obviously need to create a directory writable by the FTP user. anon_upload_enable=YES # # Uncomment this if you want the anonymous FTP user to be able to create # new directories. anon_mkdir_write_enable=YES anon_other_write_enable=YES # # Activate directory messages - messages given to remote users when they # go into a certain directory. dirmessage_enable=YES # # The target log file can be vsftpd_log_file or xferlog_file. # This depends on setting xferlog_std_format parameter xferlog_enable=YES # # Make sure PORT transfer connections originate from port 20 (ftp-data). connect_from_port_20=YES # # If you want, you can arrange for uploaded anonymous files to be owned by # a different user. Note! Using "root" for uploaded files is not # recommended! #chown_uploads=YES #chown_username=whoever # # The name of log file when xferlog_enable=YES and xferlog_std_format=YES # WARNING - changing this filename affects /etc/logrotate.d/vsftpd.log #xferlog_file=/var/log/xferlog # # Switches between logging into vsftpd_log_file and xferlog_file files. # NO writes to vsftpd_log_file, YES to xferlog_file xferlog_std_format=NO # # You may change the default value for timing out an idle session. #idle_session_timeout=600 # # You may change the default value for timing out a data connection. #data_connection_timeout=120 # # It is recommended that you define on your system a unique user which the # ftp server can use as a totally isolated and unprivileged user. #nopriv_user=ftpsecure # # Enable this and the server will recognise asynchronous ABOR requests. Not # recommended for security (the code is non-trivial). Not enabling it, # however, may confuse older FTP clients. #async_abor_enable=YES # # By default the server will pretend to allow ASCII mode but in fact ignore # the request. Turn on the below options to have the server actually do ASCII # mangling on files when in ASCII mode. # Beware that on some FTP servers, ASCII support allows a denial of service # attack (DoS) via the command "SIZE /big/file" in ASCII mode. vsftpd # predicted this attack and has always been safe, reporting the size of the # raw file. # ASCII mangling is a horrible feature of the protocol. #ascii_upload_enable=YES #ascii_download_enable=YES # # You may fully customise the login banner string: #ftpd_banner=Welcome to blah FTP service. # # You may specify a file of disallowed anonymous e-mail addresses. Apparently # useful for combatting certain DoS attacks. #deny_email_enable=YES # (default follows) #banned_email_file=/etc/vsftpd/banned_emails # # You may specify an explicit list of local users to chroot() to their home # directory. If chroot_local_user is YES, then this list becomes a list of # users to NOT chroot(). #chroot_list_enable=YES # (default follows) #chroot_list_file=/etc/vsftpd/chroot_list # # You may activate the "-R" option to the builtin ls. This is disabled by # default to avoid remote users being able to cause excessive I/O on large # sites. However, some broken FTP clients such as "ncftp" and "mirror" assume # the presence of the "-R" option, so there is a strong case for enabling it. #ls_recurse_enable=YES # # When "listen" directive is enabled, vsftpd runs in standalone mode and # listens on IPv4 sockets. This directive cannot be used in conjunction # with the listen_ipv6 directive. listen=YES # This directive enables listening on IPv6 sockets. To listen on IPv4 and IPv6 # sockets, you must run two copies of vsftpd whith two configuration files. # Make sure, that one of the listen options is commented !! #listen_ipv6=YES pam_service_name=vsftpd userlist_enable=YES tcp_wrappers=YES log_ftp_protocol=YES banner_file=/etc/vsftpd/issue local_root=/var/www guest_enable=YES guest_username=ftpusr ftp_username=nobody

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• local user cannot access vsftpd server

  - by Zloy Smiertniy

  I'm currently running a vsftpd server and I added the necessary configurations in vsftpd.conf so that local users can use clients like FileZilla to manage their homes in a server. I found out that only users in the sudoers list access without a problem only they can't download the files, but users that are not sudoers cannot even access their homes from a client but they can access by a web browser using the FTP protocol and they can only access their home directories (as intented) Im running a fedora 14 on my server and my vsftpd.conf looks like this: # Example config file /etc/vsftpd/vsftpd.conf # # The default compiled in settings are fairly paranoid. This sample file # loosens things up a bit, to make the ftp daemon more usable. # Please see vsftpd.conf.5 for all compiled in defaults. # # READ THIS: This example file is NOT an exhaustive list of vsftpd options. # Please read the vsftpd.conf.5 manual page to get a full idea of vsftpd's # capabilities. # # Allow anonymous FTP? (Beware - allowed by default if you comment this out). anonymous_enable=NO # # Uncomment this to allow local users to log in. local_enable=YES # # Uncomment this to enable any form of FTP write command. write_enable=YES # # Default umask for local users is 077. You may wish to change this to 022, # if your users expect that (022 is used by most other ftpd's) local_umask=022 # # Uncomment this to allow the anonymous FTP user to upload files. This only # has an effect if the above global write enable is activated. Also, you will # obviously need to create a directory writable by the FTP user. #anon_upload_enable=YES # # Uncomment this if you want the anonymous FTP user to be able to create # new directories. #anon_mkdir_write_enable=YES # # Activate directory messages - messages given to remote users when they # go into a certain directory. dirmessage_enable=YES # # The target log file can be vsftpd_log_file or xferlog_file. # This depends on setting xferlog_std_format parameter xferlog_enable=YES # # Make sure PORT transfer connections originate from port 20 (ftp-data). connect_from_port_20=YES # # If you want, you can arrange for uploaded anonymous files to be owned by # a different user. Note! Using "root" for uploaded files is not # recommended! #chown_uploads=YES #chown_username=whoever # # The name of log file when xferlog_enable=YES and xferlog_std_format=YES # WARNING - changing this filename affects /etc/logrotate.d/vsftpd.log #xferlog_file=/var/log/xferlog # # Switches between logging into vsftpd_log_file and xferlog_file files. # NO writes to vsftpd_log_file, YES to xferlog_file xferlog_std_format=YES # # You may change the default value for timing out an idle session. #idle_session_timeout=600 # # You may change the default value for timing out a data connection. #data_connection_timeout=120 # # It is recommended that you define on your system a unique user which the # ftp server can use as a totally isolated and unprivileged user. #nopriv_user=ftpsecure # # Enable this and the server will recognise asynchronous ABOR requests. Not # recommended for security (the code is non-trivial). Not enabling it, # however, may confuse older FTP clients. #async_abor_enable=YES # # By default the server will pretend to allow ASCII mode but in fact ignore # the request. Turn on the below options to have the server actually do ASCII # mangling on files when in ASCII mode. # Beware that on some FTP servers, ASCII support allows a denial of service # attack (DoS) via the command "SIZE /big/file" in ASCII mode. vsftpd # predicted this attack and has always been safe, reporting the size of the # raw file. # ASCII mangling is a horrible feature of the protocol. ascii_upload_enable=YES ascii_download_enable=YES # # You may fully customise the login banner string: ftpd_banner=Welcome to GAMBITA FTP service # # You may specify a file of disallowed anonymous e-mail addresses. Apparently # useful for combatting certain DoS attacks. #deny_email_enable=YES # (default follows) #banned_email_file=/etc/vsftpd/banned_emails # # You may specify an explicit list of local users to chroot() to their home # directory. If chroot_local_user is YES, then this list becomes a list of # users to NOT chroot(). chroot_local_user=YES chroot_list_enable=YES # (default follows) chroot_list_file=/etc/vsftpd/chroot_list # # You may activate the "-R" option to the builtin ls. This is disabled by # default to avoid remote users being able to cause excessive I/O on large # sites. However, some broken FTP clients such as "ncftp" and "mirror" assume # the presence of the "-R" option, so there is a strong case for enabling it. ls_recurse_enable=YES # # When "listen" directive is enabled, vsftpd runs in standalone mode and # listens on IPv4 sockets. This directive cannot be used in conjunction # with the listen_ipv6 directive. listen=YES # # This directive enables listening on IPv6 sockets. To listen on IPv4 and IPv6 # sockets, you must run two copies of vsftpd with two configuration files. # Make sure, that one of the listen options is commented !! #listen_ipv6=YES pam_service_name=vsftpd userlist_enable=YES tcp_wrappers=YES use_localtime=YES Anyone has an idea of what might be happening? Nothing concerning vsftpd is written in any log

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• VSNewFile: A Visual Studio Addin to More Easily Add New Items to a Project

  - by InfinitiesLoop

  My first Visual Studio Add-in! Creating add-ins is pretty simple, once you get used to the CommandBar model it is using, which is apparently a general Office suite extensibility mechanism. Anyway, let me first explain my motivation for this. It started out as an academic exercise, as I have always wanted to dip my feet in a little VS extensibility. But I thought of a legitimate need for an add-in, at least in my personal experience, so it took on new life. But I figured I can’t be the only one who has felt this way, so I decided to publish the add-in, and host it on GitHub (VSNewFile on GitHub) hoping to spur contributions. Adding Files the Built-in Way Here’s the problem I wanted to solve. You’re working on a project, and it’s time to add a new file to the project. Whatever it is – a class, script, html page, aspx page, or what-have-you, you go through a menu or keyboard shortcut to get to the “Add New Item” dialog. Typically, you do it by right-clicking the location where you want the file (the project or a folder of it): This brings up a dialog the contains, well, every conceivable type of item you might want to add. It’s all the available item templates, which can result in anywhere from a ton to a veritable sea of choices. To be fair, this dialog has been revamped in Visual Studio 2010, which organizes it a little better than Visual Studio 2008, and adds a search box. It also loads noticeably faster.   To me, this dialog is just getting in my way. If I want to add a JavaScript script to my project, I don’t want to have to hunt for the script template item in this dialog. Yes, it is categorized, and yes, it now has a search box. But still, all this UI to swim through when all I need is a new file in the project. I will name it. I will provide the content, I don’t even need a ‘template’. VS kind of realizes this. In the add menu in a class library project, for example, there is a “Add Class…” choice. But all this really does is select that project item from the dialog by default. You still must wait for the dialog, see it, and type in a name for the file. How is that really any different than hitting F2 on an existing item? It isn’t. Adding Files the Hack Way What I often find myself doing, just to avoid going through this dialog, is to copy and paste an existing file, rename it, then “CTRL-A, DEL” the content. In a few short keystrokes I’ve got my new file. Even if the original file wasn’t the right type, it doesn’t matter – I will rename it anyway, including the extension. It works well enough if the place I am adding the file to doesn’t have much in it already. But if there are a lot of files at that level, it sucks, because the new file will have the name “Copy of xyz”, causing it to be moved into the ‘C’ section of the alphabetically sorted items, which might be far, far away from the original file (and so I tend to try and copy a file that starts with ‘C’ *evil grin*). Using ‘Export Template’ To be completely fair I should at least mention this feature. I’m not even sure if this is new in VS 2010 or not (I think so). But it allows you to export a project item or items, including potential project references required by it. Then it becomes a new item in the available ‘installed templates’. No doubt this is useful to help bootstrap new projects. But that still requires you to go through the ‘New Item’ dialog. Adding Files with VSNewFile So hopefully I have sufficiently defined the problem and got a few of you to think, “Yeah, me too!”… What VSNewFile does is let you skip the dialog entirely by adding project items directly to the context menu. But it does a bit more than that, so do read on. For example, to add a new class, you can right-click the location and pick that option. A new .cs file is instantly added to the project, and the new item is selected and put into the ‘rename’ mode immediately. The default items available are shown here. But you can customize them. You can also customize the content of each template. To do so, you create a directory in your documents folder, ‘VSNewFile Templates’. In there, you drop the templates you want to use, but you name them in a particular way. For example, here’s a template that will add a new item named “Add TITLE”. It will add a project item named “SOMEFILE.foo” (or ‘SOMEFILE1.foo’ if that exists, etc). The format of the file name is: <ORDER>_<KEY>_<BASE FILENAME>_<ICON ID>_<TITLE>.<EXTENTION> Where: <ORDER> is a number that lets you determine the order of the items in the menu (relative to each other). <KEY> is a case sensitive identifier different for each template item. More on that later. <BASE FILENAME> is the default name of the file, which doesn’t matter that much, since they will be renaming it anyway. <ICON ID> is a number the dictates the icon used for the menu item. There are a huge number of built-in choices. More on that later. <TITLE> is the string that will appear in the menu. And, the contents of the file are the default content for the item (the ‘template’). The content of the file can contain anything you want, of course. But it also supports two tokens: %NAMESPACE% and %FILENAME%, which will be replaced with the corresponding values. Here is the content of this sample: testing Namespace = %NAMESPACE% Filename = %FILENAME% I kind went back and forth on this. I could have made it so there’d be an XML or JSON file that defines the templates, instead of cramming all this data into the filename itself. I like the simplicity of this better. It makes it easy to customize since you can literally just throw these files around, copy them from someone else, etc, without worrying about merge data into a central description file, in whatever format. Here’s our new item showing up: Practical Use One immediate thing I am using this for is to make it easier to add very commonly used scripts to my web projects. For example, uh, say, jQuery? :) All I need to do is drop jQuery-1.4.2.js and jQuery-1.4.2.min.js into the templates folder, provide the order, title, etc, and then instantly, I can now add jQuery to any project I have without even thinking about “where is jQuery? Can I copy it from that other project?”   Using the KEY There are two reasons for the ‘key’ portion of the item. First, it allows you to turn off the built-in, default templates, which are: FILE = Add File (generic, empty file) VB = Add VB Class CS = Add C# Class (includes some basic usings) HTML = Add HTML page (includes basic structure, doctype, etc) JS = Add Script (includes an immediately-invoking function closure) To turn one off, just include a file with the name “_<KEY>”. For example, to turn off all the items except our custom one, you do this: The other reason for the key is that there are new Visual Studio Commands created for each one. This makes it possible to bind a keyboard shortcut to one of them. So you could, for example, have a keyboard combination that adds a new web page to your website, or a new CS class to your class library, etc. Here is our sample item showing up in the keyboard bindings option. Even though the contents of the template directory may change from one launch of Visual Studio to the next, the bindings will remain attached to any item with a particular key, thanks to it taking care not to lose keyboard bindings even though the commands are completely recreated each time. The Icon Face ID Visual Studio uses a Microsoft Office style add-in mechanism, I gather. There are a predetermined set of built-in icons available. You can use your own icons when developing add-ins, of course, but I’m no designer. I just wanted to find appropriate-ish icons for the built-in templates, and allow you to choose from an existing built-in icon for your own. Unfortunately, there isn’t a lot out there on the interwebs that helps you figure out what the built-in types are. There’s an MSDN article that describes at length a way to create a program that lists all the icons. But I don’t want to write a program to figure them out! Just show them to me! Sheesh :) Thankfully, someone out there felt the same way, and uses a novel hack to get the icons to show up in an outlook toolbar. He then painstakingly took screenshots of them, one group at a time. It isn’t complete though – there are tens of thousands of icons. But it’s good enough. If anyone has an exhaustive list, please let me, and the rest of the add-in community know. Icon Face ID Reference Installing the Add-in It will work with Visual Studio 2008 and Visual Studio 2010. Just unzip the release into your Documents\Visual Studio 20xx\Addins folder. It contains the binary and the Visual Studio “.addin” file. For example, the path to mine is: C:\Users\InfinitiesLoop\Documents\Visual Studio 2010\Addins Conclusion So that’s it! I hope you find it as useful as I have. It’s on GitHub, so if you’re into this kind of thing, please do fork it and improve it! Reference: VSNewFile on GitHub VSNewFile release on GitHub Icon Face ID Reference

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• Visual Studio 2010 Productivity Tips and Tricks-Part 2: Key Shortcuts

  - by ToStringTheory

  Ask anyone that knows me, and they will confirm that I hate the mouse.  This isn’t because I deny affection to objects that don’t look like their mammalian-named self, but rather for a much more simple and not-insane reason: I have terrible eyesight.  Introduction Thanks to a degenerative eye disease known as Choroideremia, I have learned to rely more on the keyboard which I can feel digital/static positions of keys relative to my fingers, than the much more analog/random position of the mouse.  Now, I would like to share some of the keyboard shortcuts with you now, as I believe that they not only increase my productivity, but yours as well once you know them (if you don’t already of course)...  I share one of my biggest tips for productivity in the conclusion at the end. Visual Studio Key Shortcuts Global Editor Shortcuts These are shortcuts that are available from almost any application running in Windows, however are many times forgotten. Shortcut Action Visual Studio 2010 Functionality Ctrl + X Cut This shortcut works without a selection. If nothing is selected, the entire line that the caret is on is cut from the editor. Ctrl + C Copy This shortcut works without a selection. If nothing is selected, the entire line that the caret is on is copied from the editor. Ctrl + V Paste If you copied an entire line by the method above, the data is pasted in the line above the current caret line. Ctrl + Shift + V Next Clipboard Element Cut/Copy multiple things, and then hit this combo repeatedly to switch to the next clipboard item when pasting. Ctrl + Backspace Delete Previous Will delete the previous word from the editor directly before the caret. If anything is selected, will just delete that. Ctrl + Del Delete Next Word Will delete the next word/space from the editor directly after the caret. If anything is selected, will just delete that. Shift + Del Delete Focused Line Will delete the line from the editor that the caret is on. If something is selected, will just delete that. Ctrl + ? or Ctrl + ? Left/Right by Word This will move the caret left or right by word or special character boundary. Holding Shift will also select the word. Ctrl + F Quick Find Either the Quick Find panel, or the search bar if you have the Productivity Power Tools installed. Ctrl + Shift + F Find in Solution Opens up the 'Find in Files' window, allowing you to search your solution, as well as using regex for pattern matching. F2 Rename File... While not debugging, selecting a file in the solution explorer\navigator and pressing F2 allows you to rename the selected file. Global Application Shortcuts These are shortcuts that are available from almost any application running in Windows, however are many times forgotten... Again... Shortcut Action Visual Studio 2010 Functionality Ctrl + N New File dialog Opens up the 'New File' dialog to add a new file to the current directory in the Solution\Project. Ctrl + O Open File dialog Opens up the 'Open File' dialog to open a file in the editor, not necessarily in the solution. Ctrl + S Save File dialog Saves the currently focused editor tab back to your HDD/SSD. Ctrl + Shift + S Save All... Quickly save all open/edited documents back to your disk. Ctrl + Tab Switch Panel\Tab Tapping this combo switches between tabs quickly. Holding down Ctrl when hitting tab will bring up a chooser window. Building Shortcuts These are shortcuts that are focused on building and running a solution. These are not usable when the IDE is in Debug mode, as the shortcut changes by context. Shortcut Action Visual Studio 2010 Functionality Ctrl + Shift + B Build Solution Starts a build process on the solution according to the current build configuration manager settings. Ctrl + Break Cancel a Building Solution Will cancel a build operation currently in progress. Good for long running builds when you think of one last change. F5 Start Debugging Will build the solution if needed and launch debugging according to the current configuration manager settings. Ctrl + F5 Start Without Debugger Will build the solution if needed and launch the startup project without attaching a debugger. Debugging Shortcuts These are shortcuts that are used when debugging a solution. Shortcut Action Visual Studio 2010 Functionality F5 Continue Execution Continues execution of code until the next breakpoint. Ctrl + Alt + Break Pause Execution Pauses the program execution. Shift + F5 Stop Debugging Stops the current debugging session. NOTE: Web apps will still continue processing after stopping the debugger. Keep this in mind if working on code such as credit card processing. Ctrl + Shift + F5 Restart Debugging Stops the current debugging session and restarts the debugging session from the beginning. F9 Place Breakpoint Toggles/Places a breakpoint in the editor on the current line. Set a breakpoint in condensed code by highlighting the statement first. F10 Step Over Statement When debugging, executes all code in methods/properties on the current line until the next line. F11 Step Into Statement When debugging, steps into a method call so you can walk through the code executed there (if available). Ctrl + Alt + I Immediate Window Open the Immediate Window to execute commands when execution is paused. Navigation Shortcuts These are shortcuts that are used for navigating in the IDE or editor panel. Shortcut Action Visual Studio 2010 Functionality F4 Properties Panel Opens the properties panel for the selected item in the editor/designer/solution navigator (context driven). F12 Go to Definition Press F12 with the caret on a member to navigate to its declaration. With the Productivity tools, Ctrl + Click works too. Ctrl + K Ctrl + T View Call Hierarchy View the call hierarchy of the member the caret is on. Great for going through n-tier solutions and interface implementations! Ctrl + Alt + B Breakpoint Window View the breakpoint window to manage breakpoints and their advanced options. Allows easy toggling of breakpoints. Ctrl + Alt + L Solution Navigator Open the solution explorer panel. Ctrl + Alt + O Output Window View the output window to see build\general output from Visual Studio. Ctrl + Alt + Enter Live Web Preview Only available with the Web Essential plugin. Launches the auto-updating Preview panel. Testing Shortcuts These are shortcuts that are used for running tests in the IDE. Please note, Visual Studio 2010 is all about context. If your caret is within a test method when you use one of these combinations, the combination will apply to that test. If your caret is within a test class, it will apply to that class. If the caret is outside of a test class, it will apply to all tests. Shortcut Action Visual Studio 2010 Functionality Ctrl + R T Run Test(s) Run all tests in the current context without a debugger attached. Breakpoints will not be stopped on. Ctrl + R Ctrl + T Run Test(s) (Debug) Run all tests in the current context with a debugger attached. This allows you to use breakpoints. Substitute A for T from the preceding combos to run/debug ALL tests in the current context. Substitute Y for T from the preceding combos to run/debug ALL impacted/covering tests for a method in the current context. Advanced Editor Shortcuts These are shortcuts that are used for more advanced editing in the editor window. Shortcut Action Visual Studio 2010 Functionality Shift + Alt + ? Shift + Alt + ? Multiline caret up/down Use this combo to edit multiple lines at once. Not too many uses for it, but once in a blue moon one comes along. Ctrl + Alt + Enter Insert Line Above Inserts a blank line above the line the caret is currently on. No need to be at end or start of line, so no cutting off words/code. Ctrl + K Ctrl + C Comment Selection Comments the current selection out of compilation. Ctrl + K Ctrl + U Uncomment Selection Uncomments the current selection into compilation. Ctrl + K Ctrl + D Format Document Automatically formats the document into a structured layout. Lines up nodes or code into columns intelligently. Alt + ? Alt + ? Code line up/down *Use this combo to move a line of code up or down quickly. Great for small rearrangements of code. *Requires the Productivity Power pack from Microsoft. Conclusion This list is by no means meant to be exhaustive, but these are the shortcuts I use regularly every hour/minute of the day. There are still 100s more in Visual Studio that you can discover through the configuration window, or by tooltips. Something that I started doing months ago seems to have interest in my office.. In my last post, I talked about how I hated a cluttered UI. One of the ways that I aimed to resolve that was by systematically cleaning up the toolbars week by week. First day, I removed ALL icons that I already knew shortcuts to, or would never use them (Undo in a toolbar?!). Then, every week from that point on, I make it a point to remove an icon/two from the toolbar and make an effort to remember its key combination. I gain extra space in the toolbar area, AND become more productive at the same time! I hope that you found this article interesting or at least somewhat informative.. Maybe a shortcut or two you didn't know. I know some of them seem trivial, but I often see people going to the edit menu for Copy/Paste... Thought a refresher might be helpful!

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• Top 5 Developer Enabling Nuggets in MySQL 5.6

  - by Rob Young

  MySQL 5.6 is truly a better MySQL and reflects Oracle's commitment to the evolution of the most popular and widelyused open source database on the planet.  The feature-complete 5.6 release candidate was announced at MySQL Connect in late September and the production-ready, generally available ("GA") product should be available in early 2013.  While the message around 5.6 has been focused mainly on mass appeal, advanced topics like performance/scale, high availability, and self-healing replication clusters, MySQL 5.6 also provides many developer-friendly nuggets that are designed to enable those who are building the next generation of web-based and embedded applications and services. Boiling down the 5.6 feature set into a smaller set, of simple, easy to use goodies designed with developer agility in mind, these things deserve a quick look:Subquery Optimizations Using semi-JOINs and late materialization, the MySQL 5.6 Optimizer delivers greatly improved subquery performance. Specifically, the optimizer is now more efficient in handling subqueries in the FROM clause; materialization of subqueries in the FROM clause is now postponed until their contents are needed during execution. Additionally, the optimizer may add an index to derived tables during execution to speed up row retrieval. Internal tests run using the DBT-3 benchmark Query #13, shown below, demonstrate an order of magnitude improvement in execution times (from days to seconds) over previous versions. select c_name, c_custkey, o_orderkey, o_orderdate, o_totalprice, sum(l_quantity)from customer, orders, lineitemwhere o_orderkey in (                select l_orderkey                from lineitem                group by l_orderkey                having sum(l_quantity) > 313  )  and c_custkey = o_custkey  and o_orderkey = l_orderkeygroup by c_name, c_custkey, o_orderkey, o_orderdate, o_totalpriceorder by o_totalprice desc, o_orderdateLIMIT 100;What does this mean for developers?  For starters, simplified subqueries can now be coded instead of complex joins for cross table lookups: SELECT title FROM film WHERE film_id IN (SELECT film_id FROM film_actor GROUP BY film_id HAVING count(*) > 12); And even more importantly subqueries embedded in packaged applications no longer need to be re-written into joins.  This is good news for both ISVs and their customers who have access to the underlying queries and who have spent development cycles writing, testing and maintaining their own versions of re-written queries across updated versions of a packaged app.The details are in the MySQL 5.6 docs. Online DDL OperationsToday's web-based applications are designed to rapidly evolve and adapt to meet business and revenue-generationrequirements. As a result, development SLAs are now most often measured in minutes vs days or weeks. For example, when an application must quickly support new product lines or new products within existing product lines, the backend database schema must adapt in kind, and most commonly while the application remains available for normal business operations.  MySQL 5.6 supports this level of online schema flexibility and agility by providing the following new ALTER TABLE online DDL syntax additions:  CREATE INDEX DROP INDEX Change AUTO_INCREMENT value for a column ADD/DROP FOREIGN KEY Rename COLUMN Change ROW FORMAT, KEY_BLOCK_SIZE for a table Change COLUMN NULL, NOT_NULL Add, drop, reorder COLUMN Again, the details are in the MySQL 5.6 docs. Key-value access to InnoDB via Memcached APIMany of the next generation of web, cloud, social and mobile applications require fast operations against simple Key/Value pairs. At the same time, they must retain the ability to run complex queries against the same data, as well as ensure the data is protected with ACID guarantees. With the new NoSQL API for InnoDB, developers have allthe benefits of a transactional RDBMS, coupled with the performance capabilities of Key/Value store.MySQL 5.6 provides simple, key-value interaction with InnoDB data via the familiar Memcached API.  Implemented via a new Memcached daemon plug-in to mysqld, the new Memcached protocol is mapped directly to the native InnoDB API and enables developers to use existing Memcached clients to bypass the expense of query parsing and go directly to InnoDB data for lookups and transactional compliant updates.  The API makes it possible to re-use standard Memcached libraries and clients, while extending Memcached functionality by integrating a persistent, crash-safe, transactional database back-end.  The implementation is shown here:So does this option provide a performance benefit over SQL?  Internal performance benchmarks using a customized Java application and test harness show some very promising results with a 9X improvement in overall throughput for SET/INSERT operations:You can follow the InnoDB team blog for the methodology, implementation and internal test cases that generated these results here. How to get started with Memcached API to InnoDB is here. New Instrumentation in Performance SchemaThe MySQL Performance Schema was introduced in MySQL 5.5 and is designed to provide point in time metrics for key performance indicators.  MySQL 5.6 improves the Performance Schema in answer to the most common DBA and Developer problems.  New instrumentations include: Statements/Stages What are my most resource intensive queries? Where do they spend time? Table/Index I/O, Table Locks Which application tables/indexes cause the most load or contention? Users/Hosts/Accounts Which application users, hosts, accounts are consuming the most resources? Network I/O What is the network load like? How long do sessions idle? Summaries Aggregated statistics grouped by statement, thread, user, host, account or object. The MySQL 5.6 Performance Schema is now enabled by default in the my.cnf file with optimized and auto-tune settings that minimize overhead (< 5%, but mileage will vary), so using the Performance Schema ona production server to monitor the most common application use cases is less of an issue.  In addition, new atomic levels of instrumentation enable the capture of granular levels of resource consumption by users, hosts, accounts, applications, etc. for billing and chargeback purposes in cloud computing environments.The MySQL docs are an excellent resource for all that is available and that can be done with the 5.6 Performance Schema. Better Condition Handling - GET DIAGNOSTICSMySQL 5.6 enables developers to easily check for error conditions and code for exceptions by introducing the new MySQL Diagnostics Area and corresponding GET DIAGNOSTICS interface command. The Diagnostic Area can be populated via multiple options and provides 2 kinds of information:Statement - which provides affected row count and number of conditions that occurredCondition - which provides error codes and messages for all conditions that were returned by a previous operation The addressable items for each are: The new GET DIAGNOSTICS command provides a standard interface into the Diagnostics Area and can be used via the CLI or from within application code to easily retrieve and handle the results of the most recent statement execution.  An example of how it is used might be:mysql> DROP TABLE test.no_such_table; ERROR 1051 (42S02): Unknown table 'test.no_such_table' mysql> GET DIAGNOSTICS CONDITION 1 -> @p1 = RETURNED_SQLSTATE, @p2 = MESSAGE_TEXT; mysql> SELECT @p1, @p2; +-------+------------------------------------+| @p1   | @p2                                | +-------+------------------------------------+| 42S02 | Unknown table 'test.no_such_table' | +-------+------------------------------------+ Options for leveraging the MySQL Diagnotics Area and GET DIAGNOSTICS are detailed in the MySQL Docs.While the above is a summary of some of the key developer enabling 5.6 features, it is by no means exhaustive. You can dig deeper into what MySQL 5.6 has to offer by reading this developer zone article or checking out "What's New in MySQL 5.6" in the MySQL docs.BONUS ALERT!  If you are developing on Windows or are considering MySQL as an alternative to SQL Server for your next project, application or shipping product, you should check out the MySQL Installer for Windows.  The installer includes the MySQL 5.6 RC database, all drivers, Visual Studio and Excel plugins, tray monitor and development tools all a single download and GUI installer.   So what are your next steps? Register for Dec. 13 "MySQL 5.6: Building the Next Generation of Web-Based Applications and Services" live web event.  Hurry!  Seats are limited. Download the MySQL 5.6 Release Candidate (look under the Development Releases tab) Provide Feedback <link to http://bugs.mysql.com/> Join the Developer discussion on the MySQL Forums Explore all MySQL Products and Developer Tools As always, thanks for your continued support of MySQL!

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• EM12c Release 4: Database as a Service Enhancements

  - by Adeesh Fulay

  Oracle Enterprise Manager 12.1.0.4 (or simply put EM12c R4) is the latest update to the product. As previous versions, this release provides tons of enhancements and bug fixes, attributing to improved stability and quality. One of the areas that is most exciting and has seen tremendous growth in the last few years is that of Database as a Service. EM12c R4 provides a significant update to Database as a Service. The key themes are: Comprehensive Database Service Catalog (includes single instance, RAC, and Data Guard) Additional Storage Options for Snap Clone (includes support for Database feature CloneDB) Improved Rapid Start Kits Extensible Metering and Chargeback Miscellaneous Enhancements 1. Comprehensive Database Service Catalog Before we get deep into implementation of a service catalog, lets first understand what it is and what benefits it provides. Per ITIL, a service catalog is an exhaustive list of IT services that an organization provides or offers to its employees or customers. Service catalogs have been widely popular in the space of cloud computing, primarily as the medium to provide standardized and pre-approved service definitions. There is already some good collateral out there that talks about Oracle database service catalogs. The two whitepapers i recommend reading are: Service Catalogs: Defining Standardized Database Service High Availability Best Practices for Database Consolidation: The Foundation for Database as a Service [Oracle MAA] EM12c comes with an out-of-the-box service catalog and self service portal since release 1. For the customers, it provides the following benefits: Present a collection of standardized database service definitions, Define standardized pools of hardware and software for provisioning, Role based access to cater to different class of users, Automated procedures to provision the predefined database definitions, Setup chargeback plans based on service tiers and database configuration sizes, etc Starting Release 4, the scope of services offered via the service catalog has been expanded to include databases with varying levels of availability - Single Instance (SI) or Real Application Clusters (RAC) databases with multiple data guard based standby databases. Some salient points of the data guard integration: Standby pools can now be defined across different datacenters or within the same datacenter as the primary (this helps in modelling the concept of near and far DR sites) The standby databases can be single instance, RAC, or RAC One Node databases Multiple standby databases can be provisioned, where the maximum limit is determined by the version of database software The standby databases can be in either mount or read only (requires active data guard option) mode All database versions 10g to 12c supported (as certified with EM 12c) All 3 protection modes can be used - Maximum availability, performance, security Log apply can be set to sync or async along with the required apply lag The different service levels or service tiers are popularly represented using metals - Platinum, Gold, Silver, Bronze, and so on. The Oracle MAA whitepaper (referenced above) calls out the various service tiers as defined by Oracle's best practices, but customers can choose any logical combinations from the table below:  Primary  Standby [1 or more]  EM 12cR4  SI  -  SI  SI  RAC -  RAC SI  RAC RAC  RON -  RON RON where RON = RAC One Node is supported via custom post-scripts in the service template A sample service catalog would look like the image below. Here we have defined 4 service levels, which have been deployed across 2 data centers, and have 3 standardized sizes. Again, it is important to note that this is just an example to get the creative juices flowing. I imagine each customer would come up with their own catalog based on the application requirements, their RTO/RPO goals, and the product licenses they own. In the screenwatch titled 'Build Service Catalog using EM12c DBaaS', I walk through the complete steps required to setup this sample service catalog in EM12c. 2. Additional Storage Options for Snap Clone In my previous blog posts, i have described the snap clone feature in detail. Essentially, it provides a storage agnostic, self service, rapid, and space efficient approach to solving your data cloning problems. The net benefit is that you get incredible amounts of storage savings (on average 90%) all while cloning databases in a matter of minutes. Space and Time, two things enterprises would love to save on. This feature has been designed with the goal of providing data cloning capabilities while protecting your existing investments in server, storage, and software. With this in mind, we have pursued with the dual solution approach of Hardware and Software. In the hardware approach, we connect directly to your storage appliances and perform all low level actions required to rapidly clone your databases. While in the software approach, we use an intermediate software layer to talk to any storage vendor or any storage configuration to perform the same low level actions. Thus delivering the benefits of database thin cloning, without requiring you to drastically changing the infrastructure or IT's operating style. In release 4, we expand the scope of options supported by snap clone with the addition of database CloneDB. While CloneDB is not a new feature, it was first introduced in 11.2.0.2 patchset, it has over the years become more stable and mature. CloneDB leverages a combination of Direct NFS (or dNFS) feature of the database, RMAN image copies, sparse files, and copy-on-write technology to create thin clones of databases from existing backups in a matter of minutes. It essentially has all the traits that we want to present to our customers via the snap clone feature. For more information on cloneDB, i highly recommend reading the following sources: Blog by Tim Hall: Direct NFS (DNFS) CloneDB in Oracle Database 11g Release 2 Oracle OpenWorld Presentation by Cern: Efficient Database Cloning using Direct NFS and CloneDB The advantages of the new CloneDB integration with EM12c Snap Clone are: Space and time savings Ease of setup - no additional software is required other than the Oracle database binary Works on all platforms Reduce the dependence on storage administrators Cloning process fully orchestrated by EM12c, and delivered to developers/DBAs/QA Testers via the self service portal Uses dNFS to delivers better performance, availability, and scalability over kernel NFS Complete lifecycle of the clones managed by EM12c - performance, configuration, etc 3. Improved Rapid Start Kits DBaaS deployments tend to be complex and its setup requires a series of steps. These steps are typically performed across different users and different UIs. The Rapid Start Kit provides a single command solution to setup Database as a Service (DBaaS) and Pluggable Database as a Service (PDBaaS). One command creates all the Cloud artifacts like Roles, Administrators, Credentials, Database Profiles, PaaS Infrastructure Zone, Database Pools and Service Templates. Once the Rapid Start Kit has been successfully executed, requests can be made to provision databases and PDBs from the self service portal. Rapid start kit can create complex topologies involving multiple zones, pools and service templates. It also supports standby databases and use of RMAN image backups. The Rapid Start Kit in reality is a simple emcli script which takes a bunch of xml files as input and executes the complete automation in a matter of seconds. On a full rack Exadata, it took only 40 seconds to setup PDBaaS end-to-end. This kit works for both Oracle's engineered systems like Exadata, SuperCluster, etc and also on commodity hardware. One can draw parallel to the Exadata One Command script, which again takes a bunch of inputs from the administrators and then runs a simple script that configures everything from network to provisioning the DB software. Steps to use the kit: The kit can be found under the SSA plug-in directory on the OMS: EM_BASE/oracle/MW/plugins/oracle.sysman.ssa.oms.plugin_12.1.0.8.0/dbaas/setup It can be run from this default location or from any server which has emcli client installed For most scenarios, you would use the script dbaas/setup/database_cloud_setup.py For Exadata, special integration is provided to reduce the number of inputs even further. The script to use for this scenario would be dbaas/setup/exadata_cloud_setup.py The database_cloud_setup.py script takes two inputs: Cloud boundary xml: This file defines the cloud topology in terms of the zones and pools along with host names, oracle home locations or container database names that would be used as infrastructure for provisioning database services. This file is optional in case of Exadata, as the boundary is well know via the Exadata system target available in EM. Input xml: This file captures inputs for users, roles, profiles, service templates, etc. Essentially, all inputs required to define the DB services and other settings of the self service portal. Once all the xml files have been prepared, invoke the script as follows for PDBaaS: emcli @database_cloud_setup.py -pdbaas -cloud_boundary=/tmp/my_boundary.xml -cloud_input=/tmp/pdb_inputs.xml          The script will prompt for passwords a few times for key users like sysman, cloud admin, SSA admin, etc. Once complete, you can simply log into EM as the self service user and request for databases from the portal. More information available in the Rapid Start Kit chapter in Cloud Administration Guide.  4. Extensible Metering and Chargeback  Last but not the least, Metering and Chargeback in release 4 has been made extensible in all possible regards. The new extensibility features allow customer, partners, system integrators, etc to : Extend chargeback to any target type managed in EM Promote any metric in EM as a chargeback entity Extend list of charge items via metric or configuration extensions Model abstract entities like no. of backup requests, job executions, support requests, etc  A slew of emcli verbs have also been added that allows administrators to create, edit, delete, import/export charge plans, and assign cost centers all via the command line. More information available in the Chargeback API chapter in Cloud Administration Guide. 5. Miscellaneous Enhancements There are other miscellaneous, yet important, enhancements that are worth a mention. These mostly have been asked by customers like you. These are: Custom naming of DB Services Self service users can provide custom names for DB SID, DB service, schemas, and tablespaces Every custom name is validated for uniqueness in EM 'Create like' of Service Templates Now creating variants of a service template is only a click away. This would be vital when you publish service templates to represent different database sizes or service levels. Profile viewer View the details of a profile like datafile, control files, snapshot ids, export/import files, etc prior to its selection in the service template Cleanup automation - for failed and successful requests Single emcli command to cleanup all remnant artifacts of a failed request Cleanup can be performed on a per request bases or by the entire pool As an extension, you can also delete successful requests Improved delete user workflow Allows administrators to reassign cloud resources to another user or delete all of them Support for multiple tablespaces for schema as a service In addition to multiple schemas, user can also specify multiple tablespaces per request I hope this was a good introduction to the new Database as a Service enhancements in EM12c R4. I encourage you to explore many of these new and existing features and give us feedback. Good luck! References: Cloud Management Page on OTN Cloud Administration Guide [Documentation] -- Adeesh Fulay (@adeeshf)

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