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  • Session Tracking - Advantages and Disadvantages

    I use to work for a major internet company that sold Dental Plans to customers through their large customer-driven websiteto consumers. They start tracking their users as soon as they hit their web servers, and then they log everything they can about the user. There are a lot of benefits for using session tracking for both the user and the website. Users can benefit from session tracking due to the fact that a website can retain pertaining information for the user so that they do not have to re-enter the same information repeatedly. In addition, websites can hold specific items in a cart for each user so that they can pay for all of their  items at once when they are ready to complete their purchases. Websites can also benefit from session tracking because they can determine where a specific user came from and which advertising partner gave them a sale. This information is very useful when deciding on where to spend an advertising budget. There is only one real disadvantage when it comes to session tracking, Users can not really control what is actually tracked by a website. Yes, they can disable cookies and this will help, but that means that no tracking can be done at all. Most sites require users to have cookies enabled in order for users to make purchases or login to their accounts.  

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  • Users can benefit from Session Tracking

    I use to work for a large Dental Plan marketing website a few years ago and they had a large customer-driven website that sold Dental Plans to consumers. Their website started tracking users as soon as they hit their web servers, and then they logged everything they could about the user. There are a lot of benefits for using session tracking for both the user and the website. Users can benefit from session tracking due to the fact that a website can retain pertaining information for the user so that they do not have to re-enter the same information repeatedly. In addition, websites can hold specific items in a cart for each user so that they can pay for all of their  items at once when they are ready to complete their purchases. Websites can also benefit from session tracking because they can determine where a specific user came from and which advertising partner gave them a sale. This information is very useful when deciding on where to spend an advertising budget. There is only one real disadvantage when it comes to session tracking, Users can not really control what is actually tracked by a website. Yes, they can disable cookies and this will help, but that means that no tracking can be done at all. Most sites require users to have cookies enabled in order for users to make purchases or login to their accounts.

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  • Activity tracking usecase for login tracking.

    - by Mdillion
    Creating an activity tracking system for a social site. All user activiti from pooint of login til logoff are to be tracked. This means the first use case is the user's login. Every activity will have the same format so once I figure out how to track one activity then I can create chema for all activities. Currently for login I have steps like: Two solutions I have: Activity 1: User attempts to login Activity 2 A: User has successfully logged in Activity 2 B: User failed to login. Activity 2 B A: User failed to login due to invalid password Activity 2 B B: User failed to login due to locked account. OR Activty 1: User login - with result = Pass or Fail and if Fail reason = flag_id of reason. Accordingly I have to create the schema. For now I have it like this: activity_id object_id (fk) session_id (fk) user_id (fk) flag_id (fk) created_dt friend_id (fk) result (pass/fail) But ofcourse this a work in progress.

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  • On Page SEO - The Leap To Google First Page

    Besides your accurate and descriptive content, you also make sure that your title contains at least one tested keyword and a convincing meta-description tag. You could say that when your landing page gets an 85% rating, your SEO job has been completed and you are free to undertake other facets of your e-business that may be waiting for your attention.

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  • Integrate Google Analytics Tracking Into IOS App

    - by user1781040
    I would like to Integrate Google Analytics Tracking into my IOS APP. I have integrated Google Analytics Library and Add It To my Application. cf. https://developers.google.com/analytics/devguides/collection/ios/v2/ into my code to tracking my view contact - (void)viewDidLoad { [super viewDidLoad]; // Do any additional setup after loading the view from its nib. self.trackPageView = @"Contact Screen"; // } A have this error "Property 'TrackPageView' not found on object of the type 'ContactViewController'" Please help me

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  • Email Tracking - By IP

    - by disasm
    I am trying to track an Email I received to see where it originated from (harmful scam Email). Here is the full header: Received-SPF: pass (domain of aol.com designates 205.188.109.203 as permitted sender) ZSwgeW91ciBpbmZvcm1hdGlvbiBoYXMgYmVlbiBhY2NlcHRlZCBhbmQgYXBw cm92ZWQgYnkgb3VyIFJlY3J1aXRpbmcgRGVwYXJ0bWVudC4gWU9VUiBGSVJT VCBBU1NJR05NRU5UIERFVEFJTFMuIFdlc3Rlcm4gVW5pb24gTW9uZXkgVHJh bnNmZXIgaGFkIHJlcG9ydHMgYWJvdXQgbGFwc2VzIGluIHRoZSBzZXJ2aWNl cyBvZiBzb21lIG9mIHRoZWlyIG91dGxldHMgYW5kIHNvbWUgbwEwAQEBAQN0 ZXh0L3BsYWluAwMwAgN0ZXh0L2h0bWwDAzIx X-YMailISG: HeDj35sWLDvNbQaO2B72kIm7hhiubE2qUysyBFo2m3GE4wsk FOs6uaYWwBVUBbL_ubGEs5Gitm1b86QFPuQYdS3g5s2f_uY3dyHhXh7DcBIB Ad4mJBzeRozs5.0s6vbqhsIEYlaKI4EDrsocJEbDbTUiUq2UyxZ7Ery8Iqow _sBVN0msHJvcI09KwmaXUteV_qCL7qFlj7WNSmdMM.wVUm3pyiWzw1VUZlyD nwoEzdEImQdwmJqoTM1YE8XU6BE8IkmUkh1Z8XkfLtHqmAsPi1_.Msbi8ubk QD71BcTABjb7ixELg5NfomsyZKVN.9G.TnuISlX5umByjS701ITyQ2PUYXai hoVCWg37bKWNR9MAWdogUK8PIV3MWPv5gdglNAKuPdS5Z7.01J39UGyH7R60 aIiIWdAsQ7_3VQBgIi9Seg2YM2j1U5g9QtdcJxBe0.1oigmj7G2sC9.YXNGX 3abQ1EcWVlJLuSuBbQ4Flpbe_Y3_ssz8nZIK2YjKy0U8WWe77vfnxdEBsknf w2OA_PAzHtuAAuxETnAOU_MeMIssgRAtihKC_26Au1LnKYCGPGADFBLaLNHF 30itI.kBvUjdvUfqV11dnGe50kFVzBGDMJFm8mXvb5WtIKq6qU1ZZmUroCew EgXjVZ.JKbux2KQmHh2zZbIJO3nOmLGkzuRczYiWCUNBDtmUZE6imuIQ4P6S RjusSbMITf2fIL_xe.qFCnW563sOdc4u.uXLDx.lq30740l8lWkkLX6KaDMF k9TY0VQKsMynqa4vXKpkTVNdukAcGd0p2i3newxY4q_9eZLn9czsJimfpKNW SX1bqjs0iCQHb4FTydf1Zpa2b.6lIhdjVlIM8tiWhfGhlUeM267T3njEM6nz 0vxyjparR_G_s0VnIVhSeLw2F5KpAL226w2yA.WBcqoG2ROSa7fK.0ZYwy36 Qcmk8C.HKj8Fng1qFLtEfaI4F66rCEJi7h1d6EK0Jk4a_TJnBBub1VQVoU.s SJ2ehs8aDjDqJw27_Ia4vYekKhIU8Oak0vYSmMXhZ5IvJfGfOHYVy4ebkoQf IDE3lSfex1nHZqcMqq0agPOZUOdznSIGJVx4T8m6MGwrEouvL.grhT6KUJQ5 g8UX6DVTgj.8lHuTyOzj3A3NRwDFs2JqicprOMJRS4UWYX8eQ1y4j.4ora36 LnWYm7k1n6X0lDBW5ZdZlsLy7.0al0G1uCIAZwBNo7FnHr6q2mQNwgFaPkNO FOiykqFHu0khLO_cZw87MpDslZO_3lFbJGlnchSs81hkESSQsldUxqdNkIV. yWsS58p1uuwVNksp4NB.QW41wfBtY5FU.Q80g8KiOZIz0daou3GlzoahcHoQ GPgSa86GKtSo.ew2xEUKk6c.ffAT9RjqNh5fzyhBdzEYURxJBYgMlL5DQp2G yYIGhlIS5h9JzPFVkk2XhBoY2NgEAAfJfAfqKoMNNKIW.bEwbgNa9xtSzHNg YdmDfOSkYkAGZDqwa.uONguq5.jqtnWDnx3GDyuoVg-- X-Originating-IP: [205.188.109.203] Authentication-Results: mta1343.mail.bf1.yahoo.com from=aol.com; domainkeys=neutral (no sig); from=mx.aol.com; dkim=pass (ok) Received: from 127.0.0.1 (EHLO omr-d06.mx.aol.com) (205.188.109.203) by mta1343.mail.bf1.yahoo.com with SMTP; Fri, 18 Oct 2013 10:11:15 -0700 Received: from mtaomg-da05.r1000.mx.aol.com (mtaomg-da05.r1000.mx.aol.com [172.29.51.141]) by omr-d06.mx.aol.com (Outbound Mail Relay) with ESMTP id ACFAD7012DFB4 for <.confidential.; Fri, 18 Oct 2013 13:11:15 -0400 (EDT) Received: from core-mfb002c.r1000.mail.aol.com (core-mfb002.r1000.mail.aol.com [172.29.47.199]) by mtaomg-da05.r1000.mx.aol.com (OMAG/Core Interface) with ESMTP id 2ADB6E000089 for <.confidential.; Fri, 18 Oct 2013 13:11:15 -0400 (EDT) References: <[email protected] <[email protected] <[email protected] To: .confidential. Subject:.confidential. In-Reply-To: <[email protected] X-MB-Message-Source: WebUI MIME-Version: 1.0 From: .confidential. X-MB-Message-Type: User Content-Type: multipart/alternative; boundary="--------MB_8D09A3C2FD3105D_1338_33A66_webmail-d257.sysops.aol.com" X-Mailer: AOL Webmail 38109-STANDARD Received: from 66.199.226.81 by webmail-d257.sysops.aol.com (205.188.17.42) with HTTP (WebMailUI); Fri, 18 Oct 2013 13:11:15 -0400 Message-Id: <[email protected] X-Originating-IP: [66.199.226.81] Date: Fri, 18 Oct 2013 13:11:15 -0400 (EDT) x-aol-global-disposition: G DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=mx.aol.com; s=20121107; t=1382116275; bh=9TXLF90L8beaMnjNzoKDwcv3Eq06jiZGN40YTBw2YOI=; h=From:To:Subject:Message-Id:Date:MIME-Version:Content-Type; b=xHVjoH5AccrOpPZoZZW+b41uJ7nzHDrryGsO6WzvtBOFGWX3xJMO3RB1ILFlJAsF6 P9olk8Gz6LDydX9SOZ4w/yPI8y8eU6z1AauwOPxw9F1lu82goIGwK3jIcvOv72koB5 Izq9By7L6PESEmmJ5nFc4ko9vH2CBMcJKPV95HTg= x-aol-sid: 3039ac1d338d52616bb37d53 Content-Length: 26445 The Email was from the aol domain, so I understand the IP of aol. My question is, looking at 66.199.226.81 , would it be safe to say that the Email originated from "Access Integrated Technologies"? Thanks for any help!

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  • Work Time Start / Stop Tracking Software

    - by Shaharyar
    Is there a software that allows you to keep track of someones working time digitally? We are growing to an extent where we work remotely and we would like to have fixed working times. All it should do is kind of register when someone starts working (i.e. someone needs to login somewhere or set a flag.. really it could be anything) Do you have any ideas?

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  • Time tracking tool for monitoring application usage

    - by wizlog
    I want to know how I'm really using my computer, and where the time goes (eg. I have an English paper due, and I intend on getting it done, its 2:30 PM... no wait, its 8:30 PM...). What software can tell me- a. what programs I use, and when b. within programs like Google Chrome or Firefox, which tabs do I spend the most time on. (So I know if I'm spending the time playing a game, or watching a movie on Hulu...)

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  • Tracking SQL Server 2008 Timeout Errors

    - by SDReyes
    we got some connections timeouts running a stored procedure in a SQL Server 2008 instance. after a while, the DB started to work as usual, and there weren't any additional timeout errors. So I'm trying to get additional info about the error. Does SQL server 2008 have any kind of error log that I can look into? Do exist any auditing/logging features that I can activate to trace the error (if it happens again)?

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  • Can Office Project Server 2010 handle issue tracking?

    - by JL
    I have a scenario where I want to be able to allow customers to login to a customer facing portal on the web, and log issues / bugs. Internal team members should then be notified via email and the issue should be logged in Project Server. The ticket status should be Open, until either resolved or close, where the customer will be notified via email. Is this possible to do using Microsoft Project Server 2010? The question could also be can customers submit bugs to office 2010 projects via a custom web form of some kind, and can project handle the back-end gracefully.

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  • Time tracking similar to Paymo Plus on Debian

    - by aditya menon
    PaymoPlus is free (closed source but no fees) PaymoPlus sits in my System Tray all day, and records every window/tab I open I would like to know if a similar app exists for Debian. Paymo for Windows/Mac has the additional sweet feature of being able to drag and drop working windows/tabs and the time spent into the tasks, but one can live without this. I would at least need to know which tasks got how much time in a 'sum total' calculation so I can enter that time into my Paymo reporting. Any ideas? Paymo does have a desktop widget for Linux but it is a dumb (non-sentient) manual time entry tool, not like Paymo Plus automatically recording everything being done.

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  • Web Site Monitoring/Tracking Freeware

    - by jsmith
    I need to be able to track Web Sites visited on a computer and send them to an email address on a daily basis. Keylogger software seems like too much, I want something lightweight that simply monitors websites visited and forwards them on. I was hoping for freeware, but if it's cheap/simple and easy to use I'm willing to pay. I know similar questions have been asked about website traffic monitoring, but it's not quite the same thing, and I can't seem to find an answer to this question anywhere. Thank you ahead of time.

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  • How mail tracking works?

    - by abc
    whoreadme is the web site that helps to track mail reader's location as well as it acknowledges when reader opens mail. What is the concept of detection behind this?

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  • Back button after doing posts on the same page

    - by user441521
    I have 3 pages to my site. The 1st page allows you to select a bunch of options. Those options get sent to the 2nd page to be displayed with some data about those options. From here I can click on a link to get to page 3 on 1 of the options. On page 3 I can create a new/edit/delete all on the same page where reloads come back to page 3. I want a "back" button on page 3 to go back to page 2, but retain the options it had from the original page 1 request. Page 1 has a bunch of check boxes which are passed to page 2 as arrays to the controller. My thought is that I have to pass these arrays (I converted them to lists) to page 3 (even thought page 3 directly doesn't need them) so that page 3 can use them in the back link to it can recreate the values page 1 sent to page 2 originally. I'm using asp.net MVC and when I pass the converted array it seems to convert it to the type instead of actually showing the values: "types=System.Collections.Generic.List" (where types is a List. Is this what is needed or are there other options to getting a "back" button in this case to go back to page 2. It's sort of a pain to pass information to page 3 that isn't really relevant to page 3 except the back button.

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  • How to use TFS as a query tracking system?

    - by deostroll
    We already use tfs for managing defects in code etc, etc. We additionally need a way to "understand the domain & requirements of the products". Normally, without tfs we exchange emails with the consultants and have the questions/queries answered. If it is a feature implementation we sometimes "find" conflicts in the implementation itself. And when that happens the userstory is modified and the enhancement/bug as per that is raised in TFS. Sometimes it is critical we come back to decisions we made or questions we wanted answers to. Hence we need to be able to track how that "requirement idea" or that "query in concern" evolved. Hence how is it that we can use TFS to track all of this? Do we raise an "issue" item for this? Or do we raise a "bug" item? The main things we'd ideally look in a query tracking system are as follows: Area: Can be a module, submodule, domain. Sometimes this may be "General" - to address domain related stuff, or, event more granular to address modules, sub-modules. Take the case for the latter, if we were tracking this in excel sheets, we'd just write module1,submodule2; i.e. in a comma separated fashion. The things I would like here is to be able search for all queries relating to submodule2 sometime in the future. Responses: This is a record of conversations between the consultant and any other stakeholder. For a simple case, it would just be paragraphs. Each para would start with a name and date enclosed in brackets and the response following that...each para would be like a thread - much like a forum thread Action taken: We'd want to know how the query was closed, what was the input given, what were the changes that took place because of that, etc etc. These are fields I think I would need in such a system apart from some obvious ones like status, address to, resovled by, etc. I am open for any other fields which are sort of important. To summarise my question: how can we manage "queries" in the system? Where should we ideally store data pertaining to those three fields I have mentioned above (for e.g. is it wise to store responses in the history tag assuming we are opening a bug for the query)?

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  • Find CheckBox from GridView in Content Page/Master Page

    - by Suthish Nair
    How to find a control from GridView which resides in Content Page Here the example using to find the CheckBox, hope this will help you all... .aspx code <asp:Content ID="Content2" ContentPlaceHolderID="MainContent" Runat="Server"> <asp:GridView ID="GridView1" runat="server"> <Columns> <asp:TemplateField> <ItemTemplate> <asp:CheckBox ID="chkID" runat="server" /> </ItemTemplate> </asp...(read more)

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  • Should the entity framework + self tracking entities be saving me time

    - by sipwiz
    I've been using the entity framework in combination with the self tracking entity code generation templates for my latest silverlight to WCF application. It's the first time I've used the entity framework in a real project and my hope was that I would save myself a lot of time and effort by being able to automatically update the whole data access layer of my project when my database schema changed. Happily I've found that to be the case, updating my database schema by adding a new table, changing column names, adding new columns etc. etc. can be propagated to my business object classes by using the update from database option on the entity framework model. Where I'm hurting is the CRUD operations within my WCF service in response to actions on my Silverlight client. I use the same self tracking entity framework business objects in my Silverlight app but I find I'm continually having to fight against problems such as foreign key associations not being handled correctly when updating an object or the change tracker getting confused about the state of an object at the Silverlight end and the data access operation within the WCF layer throwing a wobbly. It's got to a point where I have now spent more time dealing with this quirks than I have on my previous project where I used Linq-to-SQL as the starting point for rolling my own business objects. Is it just me being hopeless or is the self tracking entities approach something that should be avoided until it's more mature?

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  • Two different page numbers in Word 2007 (one starting at 1, the other at VI)

    - by user1251007
    I have a document (docA) with arabic page numbers in the header. Now docA is part of a thesis which has roman numbers in the footer. So I want to add roman page numbers to docA. This is no problem. But now I want to adjust the numbering of the roman numbers (as the thesis has lets say five pages). This is what I want: arabic page numbers in the header, starting at 1 roman page numbers in the footer, starting at VI I tried this: I choosed 'Page Number', 'Page Number Format' and tried to adjust the starting point. However, this changes both page numbers. How is it possible to have different numbering in the header and in the footer?

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  • Updating a SharePoint master page via a solution (WSP)

    - by Kelly Jones
    In my last blog post, I wrote how to deploy a SharePoint theme using Features and a solution package.  As promised in that post, here is how to update an already deployed master page. There are several ways to update a master page in SharePoint.  You could upload a new version to the master page gallery, or you could upload a new master page to the gallery, and then set the site to use this new page.  Manually uploading your master page to the master page gallery might be the best option, depending on your environment.  For my client, I did these steps in code, which is what they preferred. (Image courtesy of: http://www.joiningdots.net/blog/2007/08/sharepoint-and-quick-launch.html ) Before you decide which method you need to use, take a look at your existing pages.  Are they using the SharePoint dynamic token or the static token for the master page reference?  The wha, huh? SO, there are four ways to tell an .aspx page hosted in SharePoint which master page it should use: “~masterurl/default.master” – tells the page to use the default.master property of the site “~masterurl/custom.master” – tells the page to use the custom.master property of the site “~site/default.master” – tells the page to use the file named “default.master” in the site’s master page gallery “~sitecollection/default.master” – tells the page to use the file named “default.master” in the site collection’s master page gallery For more information about these tokens, take a look at this article on MSDN. Once you determine which token your existing pages are pointed to, then you know which file you need to update.  So, if the ~masterurl tokens are used, then you upload a new master page, either replacing the existing one or adding another one to the gallery.  If you’ve uploaded a new file with a new name, you’ll just need to set it as the master page either through the UI (MOSS only) or through code (MOSS or WSS Feature receiver code – or using SharePoint Designer). If the ~site or ~sitecollection tokens were used, then you’re limited to either replacing the existing master page, or editing all of your existing pages to point to another master page.  In most cases, it probably makes sense to just replace the master page. For my project, I’m working with WSS and the existing pages are set to the ~sitecollection token.  Based on this, I decided to just upload a new version of the existing master page (and not modify the dozens of existing pages). Also, since my client prefers Features and solutions, I created a master page Feature and a corresponding Feature Receiver.  For information on creating the elements and feature files, check out this post: http://sharepointmagazine.net/technical/development/deploying-the-master-page . This works fine, unless you are overwriting an existing master page, which was my case.  You’ll run into errors because the master page file needs to be checked out, replaced, and then checked in.  I wrote code in my Feature Activated event handler to accomplish these steps. Here are the steps necessary in code: Get the file name from the elements file of the Feature Check out the file from the master page gallery Upload the file to the master page gallery Check in the file to the master page gallery Here’s the code in my Feature Receiver: 1: public override void FeatureActivated(SPFeatureReceiverProperties properties) 2: { 3: try 4: { 5:   6: SPElementDefinitionCollection col = properties.Definition.GetElementDefinitions(System.Globalization.CultureInfo.CurrentCulture); 7:   8: using (SPWeb curweb = GetCurWeb(properties)) 9: { 10: foreach (SPElementDefinition ele in col) 11: { 12: if (string.Compare(ele.ElementType, "Module", true) == 0) 13: { 14: // <Module Name="DefaultMasterPage" List="116" Url="_catalogs/masterpage" RootWebOnly="FALSE"> 15: // <File Url="myMaster.master" Type="GhostableInLibrary" IgnoreIfAlreadyExists="TRUE" 16: // Path="MasterPages/myMaster.master" /> 17: // </Module> 18: string Url = ele.XmlDefinition.Attributes["Url"].Value; 19: foreach (System.Xml.XmlNode file in ele.XmlDefinition.ChildNodes) 20: { 21: string Url2 = file.Attributes["Url"].Value; 22: string Path = file.Attributes["Path"].Value; 23: string fileType = file.Attributes["Type"].Value; 24:   25: if (string.Compare(fileType, "GhostableInLibrary", true) == 0) 26: { 27: //Check out file in document library 28: SPFile existingFile = curweb.GetFile(Url + "/" + Url2); 29:   30: if (existingFile != null) 31: { 32: if (existingFile.CheckOutStatus != SPFile.SPCheckOutStatus.None) 33: { 34: throw new Exception("The master page file is already checked out. Please make sure the master page file is checked in, before activating this feature."); 35: } 36: else 37: { 38: existingFile.CheckOut(); 39: existingFile.Update(); 40: } 41: } 42:   43: //Upload file to document library 44: string filePath = System.IO.Path.Combine(properties.Definition.RootDirectory, Path); 45: string fileName = System.IO.Path.GetFileName(filePath); 46: char slash = Convert.ToChar("/"); 47: string[] folders = existingFile.ParentFolder.Url.Split(slash); 48:   49: if (folders.Length > 2) 50: { 51: Logger.logMessage("More than two folders were detected in the library path for the master page. Only two are supported.", 52: Logger.LogEntryType.Information); //custom logging component 53: } 54:   55: SPFolder myLibrary = curweb.Folders[folders[0]].SubFolders[folders[1]]; 56:   57: FileStream fs = File.OpenRead(filePath); 58:   59: SPFile newFile = myLibrary.Files.Add(fileName, fs, true); 60:   61: myLibrary.Update(); 62: newFile.CheckIn("Updated by Feature", SPCheckinType.MajorCheckIn); 63: newFile.Update(); 64: } 65: } 66: } 67: } 68: } 69: } 70: catch (Exception ex) 71: { 72: string msg = "Error occurred during feature activation"; 73: Logger.logException(ex, msg, ""); 74: } 75:   76: } 77:   78: /// <summary> 79: /// Using a Feature's properties, get a reference to the Current Web 80: /// </summary> 81: /// <param name="properties"></param> 82: public SPWeb GetCurWeb(SPFeatureReceiverProperties properties) 83: { 84: SPWeb curweb; 85:   86: //Check if the parent of the web is a site or a web 87: if (properties != null && properties.Feature.Parent.GetType().ToString() == "Microsoft.SharePoint.SPWeb") 88: { 89:   90: //Get web from parent 91: curweb = (SPWeb)properties.Feature.Parent; 92: 93: } 94: else 95: { 96: //Get web from Site 97: using (SPSite cursite = (SPSite)properties.Feature.Parent) 98: { 99: curweb = (SPWeb)cursite.OpenWeb(); 100: } 101: } 102:   103: return curweb; 104: } This did the trick.  It allowed me to update my existing master page, through an easily repeatable process (which is great when you are working with more than one environment and what to do things like TEST it!).  I did run into what I would classify as a strange issue with one of my subsites, but that’s the topic for another blog post.

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  • What level/format of access should be given to a client to the issue tracking system?

    - by dukeofgaming
    So, I used to think that it would be a good idea to give the customer access to the issue tracking system, but now I've seen that it creates less than ideal situations, like: Customer judging progress solely on ticket count Developers denied to add issues to avoid customer thinking that there is less progress Customer appointing people on their side to add issues who don't always do a good job (lots of duplicate issues, insufficient information to reproduce, and other things that distract people from doing their real job) However, I think customers should have access to some indicators or proof that there is progress being done, as well as a right to report bugs. So, what would be the ideal solution to this situation?, specially, getting out of or improving the first situation described?

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