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• Adding Sharepoint 2007/2010 ontop of TFS 2010

  - by Doug

  So i finally have everything up and running and everyone is mostly happy - TFS 2010 rocks! However i now want to add office sharepoint, i didn't want to have it installed first because i was worried that it would stuff with things and i wanted to look back on the TFS installation, once i knew how portals were created. So what is the best way to now add sharepoint to the installation without stuffing things up? i have a 2 server environment, with TFS on one and the database on another.

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• Portal And Content - Content Integration - Best Practices

  - by Stefan Krantz

  Lately we have seen an increase in projects that have failed to either get user friendly content integration or non satisfactory performance. Our intention is to mitigate any knowledge gap that our previous post might have left you with, therefore this post will repeat some recommendation or reference back to old useful post. Moreover this post will help you understand ground up how to design, architect and implement business enabled, responsive and performing portals with complex requirements on business centric information publishing. Design the Information Model The key to successful portal deployments is Information modeling, it's a key task to understand the use case you designing for, therefore I have designed a set of question you need to ask yourself or your customer: Question: Who will own the content, IT or Business? Answer: BusinessQuestion: Who will publish the content, IT or Business? Answer: BusinessQuestion: Will there be multiple publishers? Answer: YesQuestion: Are the publishers computer scientist?Answer: NoQuestion: How often do the information changes, daily, weekly, monthly?Answer: Daily, weekly If your answers to the questions matches at least 2, we strongly recommend you design your content with following principles: Divide your pages in to logical sections, where each section is marked with its purpose Assign capabilities to each section, does it contain text, images, formatting and/or is it static and is populated through other contextual information Select editor/design element type WYSIWYG - Rich Text Plain Text - non-format text Image - Image object Static List - static list of formatted informationDynamic Data List - assembled information from multiple data files through CMIS query The result of such design map could look like following below examples: Based on the outcome of the required elements in the design column 3 from the left you will now simply design a data model in WebCenter Content - Site Studio by creating a Region Definition structure matching your design requirements.For more information on how to create a Region definition see following post: Region Definition Post - note see instruction 7 for details. Each region definition can now be used to instantiate data files, a data file will hold the actual data for each element in the region definition. Another way you can see this is to compare the region definition as an extension to the metadata model in WebCenter Content for each data file item. Design content templates With a solid dependable information model we can now proceed to template creation and page design, in this phase focuses on how to place the content sections from the region definition on the page via a Content Presenter template. Remember by creating content presenter templates you will leverage the latest and most integrated technology WebCenter has to offer. This phase is much easier since the you already have the information model and design wire-frames to base the logic on, however there is still few considerations to pay attention to: Base the template on ADF and make only necessary exceptions to markup when required Leverage ADF design components for Tabs, Accordions and other similar components, this way the design in the content published areas will comply with other design areas based on custom ADF taskflows There is no performance impact when using meta data or region definition based data All data access regardless of type, metadata or xml data it can be accessed via the Content Presenter - Node. See below for applied examples on how to access data Access metadata property from Document - #{node.propertyMap['myProp'].value}myProp in this example can be for instance (dDocName, dDocTitle, xComments or any other available metadata) Access element data from data file xml - #{node.propertyMap['[Region Definition Name]:[Element name]'].asTextHtml}Region Definition Name is the expect region definition that the current data file is instantiatingElement name is the element value you like to grab from the data file I recommend you read following  useful post on content template topic:CMIS queries and template creation - note see instruction 9 for detailsStatic List template rendering For more information on templates:Single Item Content TemplateMulti Item Content TemplateExpression Language Internationalization Considerations When integrating content assets via content presenter you by now probably understand that the content item/data file is wired to the page, what is also pretty common at this stage is that the content item/data file only support one language since its not practical or business friendly to mix that into a complex structure. Therefore you will be left with a very common dilemma that you will have to either build a complete new portal for each locale, which is not an good option! However with little bit of information modeling and clear naming convention this can be addressed. Basically you can simply make sure that all content item/data file are named with a predictable naming convention like "Content1_EN" for the English rendition and "Content1_ES" for the Spanish rendition. This way through simple none complex customizations you will be able to dynamically switch the actual content item/data file just before rendering. By following proposed approach above you not only enable a simple mechanism for internationalized content you also preserve the functionality in the content presenter to support business accessible run-time publishing of information on existing and new pages. I recommend you read following useful post on Internationalization topics:Internationalize with Content Presenter Integrate with Review & Approval processes Today the Review and approval functionality and configuration is based out of WebCenter Content - Criteria Workflows. Criteria Workflows uses the metadata of the checked in document to evaluate if the document is under any review/approval process. So for instance if a Criteria Workflow is configured to force any documents with Version = "2" or "higher" and Content Type is "Instructions", any matching content item version on check in will now enter the workflow before getting released for general access. Few things to consider when configuring Criteria Workflows: Make sure to not trigger on version one for Content Items that are Data Files - if you trigger on version 1 you will not only approve an empty document you will also have a content presenter pointing to a none existing document - since the document will only be available after successful completion of the workflow Approval workflows sometimes requires more complex criteria, the recommendation if that is the case is that the meta data triggering such criteria is automatically populated, this can be achieved through many approaches including Content Profiles Criteria workflows are configured and managed in WebCenter Content Administration Applets where you can configure one or more workflows. When you configured Criteria workflows the Content Presenter will support the editors with the approval process directly inline in the "Contribution mode" of the portal. In addition to approve/reject and details of the task, the content presenter natively support the user to view the current and future version of the change he/she is approving. See below for example: Architectural recommendation To support review&approval processes - minimize the amount of data files per page Each CMIS query can consume significant time depending on the complexity of the query - minimize the amount of CMIS queries per page Use Content Presenter Templates based on ADF - this way you minimize the design considerations and optimize the usage of caching Implement the page in as few Data files as possible - simplifies publishing process, increases performance and simplifies release process Named data file (node) or list of named nodes when integrating to pages increases performance vs. querying for data Named data file (node) or list of named nodes when integrating to pages enables business centric page creation and publishing and reduces the need for IT department interaction Summary Just because one architectural decision solves a business problem it doesn't mean its the right one, when designing portals all architecture has to be in harmony and not impacting each other. For instance the most technical complex solution is not always the best since it will most likely defeat the business accessibility, performance or both, therefore the best approach is to first design for simplicity that even a non-technical user can operate, after that consider the performance impact and final look at the technology challenges these brings and workaround them first with out-of-the-box features, after that design and develop functions to complement the short comings.

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• Five Ways Enterprise 2.0 Can Transform Your Business - Q&A from the Webcast

  - by [email protected]

  A few weeks ago, Vince Casarez and I presented with KMWorld on the Five Ways Enterprise 2.0 Can Transform Your Business. It was an enjoyable, interactive webcast in which Vince and I discussed the ways Enterprise 2.0 can transform your business and more importantly, highlighted key customer examples of how to do so. If you missed the webcast, you can catch a replay here. We had a lot of audience participation in some of the polls we conducted and in the Q&A session. We weren't able to address all of the questions during the broadcast, so we attempted to answer them here: Q: Which area within your firm focuses on Web 2.0? Meaning, do you find new departments developing just to manage the web 2.0 (Twitter, Facebook, etc.) user experience or are you structuring current departments? A: There are three distinct efforts within Oracle. The first is around delivery of these Web 2.0 services for enterprise deployments. This is the focus of the WebCenter team. The second effort is injecting these Web 2.0 services into use cases that drive the different enterprise applications. This effort is focused on how to manage these external services and bring them into a cohesive flow for marketing programs, customer care, and purchasing. The third effort is how we consume these services internally to enhance Oracle's business delivery. It leverages the technologies and use cases of the first two but also pushes the envelope with regards to future directions of these other two areas. Q: In a business, Web 2.0 is mostly like action logs. How can we leverage the official process practice versus the logs of a recent action? Example: a system configuration modified last night on a call out versus the official practice that everybody would use in the morning.A: The key thing to remember is that most Web 2.0 actions / activity streams today are based on collaboration and communication type actions. At least with public social sites like Facebook and Twitter. What we're delivering as part of the WebCenter Suite are not just these types of activities but also enterprise application activities. These enterprise application activities come from different application modules: purchasing, HR, order entry, sales opportunity, etc. The actions within these systems are normally tied to a business object or process: purchase order/customer, employee or department, customer and supplier, customer and product, respectively. Therefore, the activities or "logs" as you name them are able to be "typed" so that as a viewer, you can filter or decide to see only certain types of information. In your example, you could have a view that only showed you recent "configuration" changes and this could be right next to a view that showed off the items to be watched every morning. Q: It's great to hear about customers using the software but is there any plan for future webinars to show what the products/installs look like? That would be very helpful.A: We don't have a webinar planned to show off the install process. However, we have a viewlet that's posted on Oracle Technology Network. You can see it here:http://www.oracle.com/technetwork/testcontent/wcs-install-098014.htmlAnd we've got excellent documentation that walks you through the steps here:http://download.oracle.com/docs/cd/E14571_01/install.1111/e12001/install.htmAnd there's a whole set of demos and examples of what WebCenter can do at this URL:http://www.oracle.com/technetwork/middleware/webcenter/release11-demos-097468.html Q: How do you anticipate managing metadata across the enterprise to make content findable?A: We need to first make sure we are all talking about the same thing when we use a word like "metadata". Here's why...  For a developer, metadata means information that describes key elements of the portal or application and what the portal or application can do. For content systems, metadata means key terms that provide a taxonomy or folksonomy about the information that is being indexed, ordered, and managed. For business intelligence systems, metadata means key terms that provide labels to groups of data that most non-mathematicians need to understand. And for SOA, metadata means labels for parts of the processes that business owners should understand that connect development terminology. There are also additional requirements for metadata to be available to the team building these new solutions as well as requirements to make this metadata available to the running system. These requirements are often separated by "design time" and "run time" respectively. So clearly, a general goal of managing metadata across the enterprise is very challenging. We've invested a huge amount of resources around Oracle Metadata Services (MDS) to be able to provide a more generic system for all of these elements. No other vendor has anything like this technology foundation in their products. This provides a huge benefit to our customers as they will now be able to find content, processes, people, and information from a common set of search interfaces with consistent enterprise wide results. Q: Can you give your definition of terms as to document and content, please?A: Content applies to a broad category of information from Word documents, presentations and reports through attachments to invoices and/or purchase orders. Content is essentially any type of digital asset including images, video, and voice. A document is just one type of content. Q: Do you have special integration tools to realize an interaction between UCM and WebCenter Spaces/Services?A: Yes, we've dedicated a whole team of engineers to exploit the key features of Oracle UCM within WebCenter.  While ensuring that WebCenter can connect to other non-Oracle systems, we've made sure that with the combined set of Oracle technology, no other solution can match the combined power and integration.  This is part of the Oracle Fusion Middleware strategy which is to provide best in class capabilities for Content and Portals.  When combined together, the synergy between the two products enables users to quickly add capabilities when they are needed.  For example, simple document sharing is part of the combined product offering, but if legal discovery or archiving is required, Oracle UCM product includes these capabilities that can be quickly added.  There's no need to move content around or add another system to support this, it's just a feature that gets turned on within Oracle UCM. Q: All customers have some interaction with their applications and have many older versions, how do you see some of these new Enterprise 2.0 capabilities adding value to existing enterprise application deployments?A: Just as Service Oriented Architectures allowed for connecting the processes of different applications systems to work together, there's a need for a similar approach with regards to these enterprise 2.0 capabilities. Oracle WebCenter is built on a core architecture that allows for SOA of these Enterprise 2.0 services so that one set of scalable services can be used and integrated directly into any type of application. In this way, users can get immediate value out of the Enterprise 2.0 capabilities without having to wait for the next major release or upgrade. These centrally managed WebCenter services expose a set of standard interfaces that make it extremely easy to add them into existing applications no matter what technology the application has been implemented. Q: We've heard about Oracle Next Generation applications called "Fusion Applications", can you tell me how all this works together?A: Oracle WebCenter powers the core collaboration and social computing services found within Fusion Applications. It is the core user experience technology for how all the application screens have been implemented. And the core concept of task flows allows for all the Fusion Applications modules to be adaptable and composable by business users and IT without needing to be a professional developer. Oracle WebCenter is at the heart of the new Fusion Applications. In addition, the same patterns and technologies are now being added to the existing applications including JD Edwards, Siebel, Peoplesoft, and eBusiness Suite. The core technology enables all these customers to have a much smoother upgrade path to Fusion Applications. They get immediate benefits of injecting new user interactions into their existing applications without having to completely move to Fusion Applications. And then when the time comes, their users will already be well versed in how the new capabilities work. Q: Does any of this work with non Oracle software? Other databases? Other application servers? etc.A: We have made sure that Oracle WebCenter delivers the broadest set of development choices so that no matter what technology you developers are using, WebCenter capabilities can be quickly and easily added to the site or application. In addition, we have certified Oracle WebCenter to run against non-Oracle databases like DB2 and SQLServer. We have stated plans for certification against MySQL as well. Later in CY 2011, Oracle will provide certification on non-Oracle application servers such as WebSphere and JBoss. Q: How do we balance User and IT requirements in regards to Enterprise 2.0 technologies?A: Wrong decisions are often made because employee knowledge is not tapped efficiently and opportunities to innovate are often missed because the right people do not work together. Collaboration amongst workers in the right business context is critical for success. While standalone Enterprise 2.0 technologies can improve collaboration for collaboration's sake, using social collaboration tools in the context of business applications and processes will improve business responsiveness and lead companies to a more competitive position. As these systems become more mission critical it is essential that they maintain the highest level of performance and availability while scaling to support larger communities. Q: What are the ways in which Enterprise 2.0 can improve business responsiveness?A: With a wide range of Enterprise 2.0 tools in the marketplace, CIOs need to deploy solutions that will meet the requirements from users as well as address the requirements from IT. Workers want a next-generation user experience that is personalized and aggregates their daily tools and tasks, while IT needs to ensure the solution is secure, scalable, flexible, reliable and easily integrated with existing systems. An open and integrated approach to deploying portals, content management, and collaboration can enhance your business by addressing both the needs of knowledge workers for better information and the IT mandate to conserve resources by simplifying, consolidating and centralizing infrastructure and administration.  

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• 5 Best Practices - Laying the Foundation for WebCenter Projects

  - by Kellsey Ruppel

  Today’s guest post comes from Oracle WebCenter expert John Brunswick. John specializes in enterprise portal and content management solutions and actively contributes to the enterprise software business community and has authored a series of articles about optimal business involvement in portal, business process management and SOA development, examining ways of helping organizations move away from monolithic application development. We’re happy to have John join us today! Maximizing success with Oracle WebCenter portal requires a strategic understanding of Oracle WebCenter capabilities.  The following best practices enable the creation of portal solutions with minimal resource overhead, while offering the greatest flexibility for progressive elaboration. They are inherently project agnostic, enabling a strong foundation for future growth and an expedient return on your investment in the platform.  If you are able to embrace even only a few of these practices, you will materially improve your deployment capability with WebCenter. 1. Segment Duties Around 3Cs - Content, Collaboration and Contextual Data "Agility" is one of the most common business benefits touted by modern web platforms.  It sounds good - who doesn't want to be Agile, right?  How exactly IT organizations go about supplying agility to their business counterparts often lacks definition - hamstrung by ambiguity. Ultimately, businesses want to benefit from reduced development time to deliver a solution to a particular constituent, which is augmented by as much self-service as possible to develop and manage the solution directly. All done in the absence of direct IT involvement. With Oracle WebCenter's depth in the areas of content management, pallet of native collaborative services, enterprise mashup capability and delegated administration, it is very possible to execute on this business vision at a technical level. To realize the benefits of the platform depth we can think of Oracle WebCenter's segmentation of duties along the lines of the 3 Cs - Content, Collaboration and Contextual Data.  All three of which can have their foundations developed by IT, then provisioned to the business on a per role basis. Content – Oracle WebCenter benefits from an extremely mature content repository.  Work flow, audit, notification, office integration and conversion capabilities for documents (HTML & PDF) make this a haven for business users to take control of content within external and internal portals, custom applications and web sites.  When deploying WebCenter portal take time to think of areas in which IT can provide the "harness" for content to reside, then allow the business to manage any content items within the site, using the content foundation to ensure compliance with business rules and process.  This frees IT to work on more mission critical challenges and allows the business to respond in short order to emerging market needs. Collaboration – Native collaborative services and WebCenter spaces are a perfect match for business users who are looking to enable document sharing, discussions and social networking.  The ability to deploy the services is granular and on the basis of roles scoped to given areas of the system - much like the first C “content”.  This enables business analysts to design the roles required and IT to provision with peace of mind that users leveraging the collaborative services are only able to do so in explicitly designated areas of a site. Bottom line - business will not need to wait for IT, but cannot go outside of the scope that has been defined based on their roles. Contextual Data – Collaborative capabilities are most powerful when included within the context of business data.  The ability to supply business users with decision shaping data that they can include in various parts of a portal or portals, just as they would with content items, is one of the most powerful aspects of Oracle WebCenter.  Imagine a discussion about new store selection for a retail chain that re-purposes existing information from business intelligence services about various potential locations and or custom backend systems - presenting it directly in the context of the discussion.  If there are some data sources that are preexisting in your enterprise take a look at how they can be made into discrete offerings within the portal, then scoped to given business user roles for inclusion within collaborative activities. 2. Think Generically, Execute Specifically Constructs.  Anyone who has spent much time around me knows that I am obsessed with this word.  Why? Because Constructs offer immense power - more than APIs, Web Services or other technical capability. Constructs offer organizations the ability to leverage a platform's native characteristics to offer substantial business functionality - without writing code.  This concept becomes more powerful with the additional understanding of the concepts from the platform that an organization learns over time.  Let's take a look at an example of where an Oracle WebCenter construct can substantially reduce the time to get a subscription-based site out the door and into the hands of the end consumer. Imagine a site that allows members to subscribe to specific disciplines to access information and application data around that various discipline.  A space is a collection of secured pages within Oracle WebCenter.  Spaces are not only secured, but also default content stored within it to be scoped automatically to that space. Taking this a step further, Oracle WebCenter’s Activity Stream surfaces events, discussions and other activities that are scoped to the given user on the basis of their space affiliations.  In order to have a portal that would allow users to "subscribe" to information around various disciplines - spaces could be used out of the box to achieve this capability and without using any APIs or low level technical work to achieve this. 3. Make Governance Work for You Imagine driving down the street without the painted lines on the road.  The rules of the road are so ingrained in our minds, we often do not think about the process, but seemingly mundane lane markers are critical enablers. Lane markers allow us to travel at speeds that would be impossible if not for the agreed upon direction of flow. Additionally and more importantly, it allows people to act autonomously - going where they please at any given time. The return on the investment for mobility is high enough for people to buy into globally agreed up governance processes. In Oracle WebCenter we can use similar enablers to lane markers.  Our goal should be to enable the flow of information and provide end users with the ability to arrive at business solutions as needed, not on the basis of cumbersome processes that cannot meet the business needs in a timely fashion. How do we do this? Just as with "Segmentation of Duties" Oracle WebCenter technologies offer the opportunity to compartmentalize various business initiatives from each other within the system due to constructs and security that are available to use within the platform. For instance, when a WebCenter space is created, any content added within that space by default will be secured to that particular space and inherits meta data that is associated with a folder created for the space. Oracle WebCenter content uses meta data to support a broad range of rich ECM functionality and can automatically impart retention, workflow and other policies automatically on the basis of what has been defaulted for that space. Depending on your business needs, this paradigm will also extend to sub sections of a space, offering some interesting possibilities to enable automated management around content. An example may be press releases within a particular area of an extranet that require a five year retention period and need to the reviewed by marketing and legal before release.  The underlying content system will transparently take care of this process on the basis of the above rules, enabling peace of mind over unstructured data - which could otherwise become overwhelming. 4. Make Your First Project Your Second Imagine if Michael Phelps was competing in a swimming championship, but told right before his race that he had to use a brand new stroke.  There is no doubt that Michael is an outstanding swimmer, but chances are that he would like to have some time to get acquainted with the new stroke. New technologies should not be treated any differently.  Before jumping into the deep end it helps to take time to get to know the new approach - even though you may have been swimming thousands of times before. To quickly get a handle on Oracle WebCenter capabilities it can be helpful to deploy a sandbox for the team to use to share project documents, discussions and announcements in an effort to help the actual deployment get under way, while increasing everyone’s knowledge of the platform and its functionality that may be helpful down the road. Oracle Technology Network has made a pre-configured virtual machine available for download that can be a great starting point for this exercise. 5. Get to Know the Community If you are reading this blog post you have most certainly faced a software decision or challenge that was solved on the basis of a small piece of missing critical information - which took substantial research to discover.  Chances were also good that somewhere, someone had already come across this information and would have been excited to share it. There is no denying the power of passionate, connected users, sharing key tips around technology.  The Oracle WebCenter brand has a rich heritage that includes industry-leading technology and practitioners.  With the new Oracle WebCenter brand, opportunities to connect with these experts has become easier. Oracle WebCenter Blog Oracle Social Enterprise LinkedIn WebCenter Group Oracle WebCenter Twitter Oracle WebCenter Facebook Oracle User Groups Additionally, there are various Oracle WebCenter related blogs by an excellent grouping of services partners.

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• Website Upgrade - Avoid Downtime

  - by nolan.sipos

  I have been requested to investigate how I can reduce the downtime of our website upgrades. We maintain a DNN site with both public facing pages and member only pages. The member only pages are directly linked to our core application database while the public pages are not. Our current process is to redirect website users as soon as the upgrade process begins, which includes Backup of the Prod DB Update Prod DB Update Executables (Application) Upgrade Website Application (If this requires an update) Install Dependencies Upgrade sub systems like communication engine and payment broker Update various configuration files Perform testing of systems Restart all services Allow access to site This process can take from 2 to 8 hours depending on upgrade required, scripts to be run, size of database and number or portals. My initial thoughts are to restrict users to read only pages and any update pages would be unavailable. Could anyone please offer suggestions as to the best practices for what I would think to be a common problem so that we can reduce this down time and if we need infrastructure changes, I can put this to our technical department.

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• Sun Java keytool importing EV certificates into a single keystore

  - by ss0

  At my current job we are using tomcat, customers have custom web portals setup on their own local machines. EV certs are new to me, they have 2 part intermediary and a primary certificate. For our product to work it appears I need to get all three parts installed under a single keystore entry. How can I roll all three parts into a single x.509 compliant file for import? They syntax I am using is as follows: /blah/system/j2sdk/bin/keytool -import -alias foo -keystore /zix/system/jdk1.5.0_06/jre/lib/security/cacerts -file certname.pem -trustcacerts where foo = the keystore name and certname.pem is the main cert. I have tried importing the intermediate certs under their own names into the keystore and I don't know if it's just the product I have to work with (not vanilla tomcat) or what but it doesn't see those. I have seen a working system and all three certs were under the single keystore alias. Anyone have any ideas?

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• recommendations for a lightweight linux distribution for a test server

  - by Jack

  I'm planning on setting up a test server to experiment with some application servers (tomcat/jboss/...) and with some portals. Now the machine I've set aside for this is lightweight CPU/GPU wise(Atom D510, 4 gigabyte ram, 500 GiB hdd, onboard GPU). But it should suffice for most things, I'm more interested in the stability of JBoss/Tomcat for my purposes than the stability. However I'm having a bit of trouble picking an appropriate distribution size/performance/setup time wise/security wise since it seems I can't sneeze without another distribution popping up. I've been thinking about going for Fedora since I've read that that distribution has been optimized for Atom, but I'm not really familiar with it. My experience with Linux has mostly been limited to Ubuntu and some tinkering with puppylinux. I'm not afraid to get my hands dirty using the command line. I'm not planning on starting a discussion per se, mostly the pros/cons that people have encountered with some distributions

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• Is there a Telecommunications Reference Architecture?

  - by raul.goycoolea

  @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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• Oracle UCM Integration with WebCenter

  - by john.brunswick

  Portal deployments always contain some level of content that requires management. Like peanut butter and jelly, the ying and yang, they are inseparable. Unfortunately, unlike peanut butter and jelly content and portals usually require that an extensive amount of work be completed to create a seamless experience for end users who will be serviced by the portal, as well as for users who will be contributing and managing the content. With WebCenter Suite Oracle has understood this need and addressed it by including Universal Content Management (UCM, formerly Stellent) licensing to allow content to be delivered into the portal from a mature, class-leading content management technology. To unlock the most value from this content technology, WebCenter portal technology can leverage a series of integration strategies available through its open standards support, as well as a series of native components to enable content consumption from UCM. This have been done to enable IT teams to reduce solution deployment time and provide quick wins to their business stakeholders. The ongoing cost of ownership for the solution is also greatly reduced through these various integrations. Within this post we will explore various ways in which the content can be Contributed through out of the box interfaces Displayed natively within the portal (configuration) Exposed programmatically (development) The information below showcases how to quickly take advantage of WebCenter's marriage of content and portal technologies, then leverage various programmatic integrations available with UCM.

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• Oracle Outsourced Repair Solution: The “Control Tower” for the Reverse Supply Chain

  - by John Murphy

  By Hannes Sandmeier, Vice President of cMRO and Depot Repair Development Smart businesses are increasing their focus on core competencies and aggressively cutting costs in their supply chains. Outsourcing repairs can enable a business to focus on what they do best and most profitably while delivering top-notch customer service through partners that specialize in reverse logistics and repair. A well managed “virtual service organization” can deliver fast turn times, lower costs and high customer satisfaction. A poorly managed partner network can deliver disaster for your business. Managing a virtual service organization requires accurate, real-time information and collaboration tools that enable smart, informed and immediate corrective action. To meet this need, Oracle has released the Oracle Outsourced Repair Solution to provide the “control tower” for managing outsourced reverse supply chain operations from customer complaint through remediation to partner claim settlement. The new solution provides real-time visibility to return status, location, turn time, discrepancies and partner performance. Additionally, its web portals allow partners and carriers to view assigned work, request parts, enter data, capture time and submit claims. Leveraging the combined power of Oracle E-Business Suite and Oracle E-Business Suite Extensions for Oracle Endeca, the Oracle Outsourced Repair Solution provides a comprehensive set of tools that range from quick online partner registration to partner claim reconciliation, from capturing parts and labor to Oracle Cost Management and Financials integration, and from part requisition to waste and hazmat controls. These tools empower service operations managers to: · Increase customer satisfaction Ensure customers are satisfied by holding partners accountable for the speed and quality of repairs, and taking immediate corrective action when things go wrong · Reduce costs: Remove waste from the repair process using accurate job cost and cost breakdown data · Increase return velocity: Users have the tools to view all orders in flight and immediately know the current location, status, owner and contact point for repairs so as to be able to remove bottlenecks, resolve discrepancies and manage escalations The Oracle Outsourced Repair Solution further demonstrates Oracle’s commitment to helping supply chain professionals and service managers deliver high customer satisfaction at the lowest cost. For more information on the Oracle Outsourced Repair Solution, visit here. 

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• Designing a Content-Based ETL Process with .NET and SFDC

  - by Patrick

  As my firm makes the transition to using SFDC as our main operational system, we've spun together a couple of SFDC portals where we can post customer-specific documents to be viewed at will. As such, we've had the need for pseudo-ETL applications to be implemented that are able to extract metadata from the documents our analysts generate internally (most are industry-standard PDFs, XML, or MS Office formats) and place in networked "queue" folders. From there, our applications scoop of the queued documents and upload them to the appropriate SFDC CRM Content Library along with some select pieces of metadata. I've mostly used DbAmp to broker communication with SFDC (DbAmp is a Linked Server provider that allows you to use SQL conventions to interact with your SFDC Org data). I've been able to create [console] applications in C# that work pretty well, and they're usually structured something like this: static void Main() { // Load parameters from app.config. // Get documents from queue. var files = someInterface.GetFiles(someFilterOrRegexPattern); foreach (var file in files) { // Extract metadata from the file. // Validate some attributes of the file; add any validation errors to an in-memory // structure (e.g. List<ValidationErrors>). if (isValid) { var fileData = File.ReadAllBytes(file); // Upload using some wrapper for an ORM or DAL someInterface.Upload(fileData, meta.Param1, meta.Param2, ...); } else { // Bounce the file } } // Report any validation errors (via message bus or SMTP or some such). } And that's pretty much it. Most of the time I wrap all these operations in a "Worker" class that takes the needed interfaces as constructor parameters. This approach has worked reasonably well, but I just get this feeling in my gut that there's something awful about it and would love some feedback. Is writing an ETL process as a C# Console app a bad idea? I'm also wondering if there are some design patterns that would be useful in this scenario that I'm clearly overlooking. Thanks in advance!

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• Visual WebGui helps Dawsons put its Windows Forms HR system on the web

  - by Webgui

  Dawsons needed to upgrade their existing Windows Forms LAN human resources system to allow better and flexible access to the ever increasing data size as labor hire clients are demanding easy access to copies of tickets and licenses and etc. The company has some 30,000 applicants on file, but access to this data has been complex and limited with the current system. Therefore the IT department was asked to find a possible solutions that would allow creating a web based application while utilizing as much of the existing Windows Forms code as possible. Visual WebGui was found to be highly regarded in many frameworks comparisons so the team decided to give Visual WebGui a try. It didn’t take long for them to recognize that the Visual WebGui controls appear and react over the web the same as desktop controls. This and the fact that most of the code was directly ported which saved Dawsons hundreds of development hours are what make Visual WebGui so unique and productive. “My first impression of Visual WebGui was perhaps disbelief. Not being a seasoned Web programmer, I initially found it hard to accept so much functionality from a web based application. Also, the speed is exceptional” said John Sainsbury, Financial Controller of the Dawsons Group who added “Since working with Visual WebGui, I have showcased parts of the application to our major clients, some of whom use SAP portals, and they are amazed.” The result was so satisfying that the company is now looking to produce a mobile version for accessing the labor pool on the go. “By removing the barriers of the local network, Visual WebGui has changed how we can do business” said Lloyd Everist, General Manager Dawsons Group. Read more about this story

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• Do you like Google Gadgets? Check out this gadget for DotNetNuke Administration

  - by Brian Scarbeau

  I discovered this cool Google gadget over at STP Systems. The gadget once installed allows you to see information about your DotNetNuke Server directly in your iGoogle account. You can view information about all your portals as well.  Check out the YouTube video on the product. Here are some screen shots from STP Systems site that will get displayed as a gadget: Server Health Most Popular Pages User Activity Watchdog       Visitors The Installation is very easy. All you have to do is go to the site and download the module and then install on your DotNetNuke portal. Place the module on a test page. The Module generates an encrypted GUID which has to be copied and pasted into your Gadget in order to establish the connection. Note: Only DNN Super User account holder can access the installed module and generate the GUID. You need to Add the DotNetNuke Gadget to your iGoogle from the module setting. In iGoogle, go to the edit settings for the gadget and paste the GUID that you created from the module. Try it out! It’s a nice gadget to have. Technorati Tags: DotNetNuke,Googke,iGoogle,Module

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• ADF & ADF Mobile Bootcamps in UK, Austria, Spain, Switzerland

  - by JuergenKress

  You want to learn more about innovative features ADF and ADF mobile? You want to get answers how to build modern & mobile applications? Join our 2 days ADF & ADF mobile hands-on Bootcamp. UK Spain Switzerland Austria (one day class) Details Training Audience: Developers, Project Managers, Architects & ADF beginners Trainer: Mireille Duroussaud Language: English Cost: Free of charge, cancelation fee 50€ or no-show fee 2.000€ Note: Bootcamp is limited to 20 persons on first come first serve basis. Preparation:  Attend the free online training ADF 11g Presales Specialist. Follow-up  Pass the free online assessment ADF 11g Presales Specialist. Highlights of the Workshop Oracle Fusion Middleware Development Platform Developing Reusable Business Service Developing Rich Web User Interface and Portals Developing Mobile Apps for iOS and Android with Oracle ADF Mobile For details and registration please visit our registration page. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: adf,adf training,education,training,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• links for 2011-02-03

  - by Bob Rhubart

  Webcast: Reduce Complexity and Cost with Application Integration and SOA Speakers: Bruce Tierney (Product Director, Oracle Fusion Middleware) and Rajendran Rajaram (Oracle Technical Consultant). Thursday, February 17, 2011. 10 a.m. PT/1 p.m. ET. (tags: oracle otn soa fusionmiddleware) William Vambenepe: The API, the whole API and nothing but the API William asks: "When programming against a remote service, do you like to be provided with a library (or service stub) or do you prefer 'the API, the whole API, nothing but the API?'" (tags: oracle otn API webservices soa) Gary Myers: Fluffy white Oracle clouds by the hour Gary says: "Pay-by-the-hour options are becoming more common, with Amazon and Oracle are getting even more intimate in the next few months. Yes, you too will be able to pay for a quickie with the king of databases (or queen if you prefer that as a mental image). " (tags: oracle otn cloudcomputing amazon ec2) Conversation as User Assistance (the user assistance experience) "To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies." -- Ultan O'Broin (tags: oracle otn enterprise2.0 userexperience) Webcast: Oracle WebCenter Suite – Giving Users a Modern Experience Thursday, February 10, 2011. 11 a.m. PT/2 p.m. ET. Speakers: Vince Casarez, Vice President of Enterprise 2.0 Product Management, Oracle; Erin Smith, Consulting Practice Manager – Portals, Oracle; Robert Wessa, Consulting Technical Director,  Enterprise 2.0 Infrastructure, Oracle.  (tags: oracle otn enterprise2.0 webcenter)

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• Our New Website Header (& Other Tweaks)

  - by justin.kestelyn

  Last week, the Oracle Technology Network Website went fixed-width. There are several reasons for this, most relating to providing a consistent user experience, easier management of Website content, etc. Furthermore, it's fairly standard for developer portals these days - java.sun.com, MSDN, and IBM DeveloperWorks are also all fixed-width sites. (My apologies to everyone who is unhappy about this change, but it really is an overall positive one.) Today, we have rolled out a brand-new header, the first step in what we call the "Mosaic" project - which is an effort to make the user experience across all Oracle Websites more consistent. To summarize the impact: The "pull-down" menus on the OTN site disappear; most of them move into a "flyout" button in the header. You can access the OTN flyout from any page on Oracle.com or the OTN site. Great for our page views. :) You also have direct access to the Downloads index from anywhere on Oracle.com. If you so desire, you can directly access product overviews, Oracle University and Support info, Oracle Store, etc etc from the OTN site now. Due to limited space in the flyout we cannot accommodate *all* the pull-down items, but they are all no more than 1 or 2 clicks away. This approach has been validated in extensive user testing over the last few months; I welcome your feedback now in comments. There are many other changes in train, with the next one being: A major homepage redesign, the first in 4 or 5 years.

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• Oracle University Neue Kurse (Week 42)

  - by rituchhibber

  In der letzten Woche wurden von Oracle University folgende neue Kurse (bzw. Versionen davon) veröffentlicht: Database Oracle Enterprise Manager Cloud Control 12c: Install & Upgrade (Training On Demand) MySQL Performance Tuning (Training On Demand) Oracle Database 11g: New Features for Administrators (Training On Demand - In German) Oracle Database 11g: Professioneller Einstieg in SQL (Training On Demand - In German) Fusion Middleware Oracle GoldenGate 11g Management Pack: Overview (1 day - In German) Oracle GoldenGate 11g Fundamentals for Oracle (4 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle WebCenter Portal 11g: Build Portals with Spaces (3 days) Business Intelligence Oracle BI 11g R1: Create Analyses and Dashboards (4 days) SOA & BPM SOA Adoption and Architecture Fundamentals (3 Days) eBusiness Suite R12 Oracle Using and Maintaining Approvals Management - Self-Study Course R12 Oracle HRMS Advanced Benefits Fundamentals - Self-Study Course WebLogic Oracle WebLogic Server 11g: Monitor and Tune Performance (Training On Demand) Financial Oracle Project Financial Planning 11.1.2: Create Projects ( 3 days) Tuxedo Oracle Tuxedo 12c: Application Administration (5 days) Java Java SE 7: The Platform Evolves - Self-Study Course Primevera Primavera Client/Server Partner Trainer Course - Self-Study Course Primavera Progress Reporter 8.2 - Self-Study Course Identity Management Oracle Identity Manager 11g: Essentials (4 days - In German) Wenn Sie weitere Einzelheiten erfahren oder sich über Kurstermine informieren möchten, wenden Sie sich einfach an Ihr lokales Oracle University-Team in.

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• Is there a portal dedicated to HTML5 games?

  - by Bane

  Just to get something straight; by "portal", I mean a website that frequently publishes a certain type of games, has a blog, some articles, maybe some tutorials and so on. All of these things are not required (except the game publishing part, of course), for example, I consider Miniclip to be a flash game portal. The reason for defining this term is because I'm not sure if other people use it in this context. I recently (less than a year ago) got into HTML5 game development, nothing serious, just my own small projects that I didn't really show to a lot of people, and that certainly didn't end up somewhere on the web (although, I am planning to make a website for my next game). I am interested in the existence of an online portal where indie devs (or non-indie ones, doesn't really matter that much) can publish their own games, sort of like "by devs for devs", also a place where you can find some simple tutorials on basic HTML5 game development and so on... I doubt something like this exists for several reasons: You can't really commercialize an HTML5 game without a strong server-side and microtransactions The code can be easily copied HTML5 is simply new, and things need time to get their own portals somewhere... If a thing like this does not exist, I think I might get into making one some day...

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• Oracle OpenWorld Interactive Customer Panels

  - by kellsey.ruppel

  Oracle OpenWorld attendees regularly report that their interactions with fellow Oracle customers represent the most valuable aspect of the conference. This year, four customer panels will promote these valuable Oracle WebCenter interactions, including:  Building Next-Generation Portals: An Interactive Customer Panel Discussion  (Wednesday, October 3, 5:00 p.m., Moscone West 3000, session ID# CON8900) With panelists from Aramark, Canadian Partnership Against Cancer, Los Angeles Department of Building & Safety, Los Angeles Department of Water & Power and Siemens Healthcare Becoming a Social Business: Stories from the Front Lines of Change (Thursday, October 4, 11:15 a.m., Moscone West 3001, session ID# CON8899) Featuring University of Louisville Land Mines, Potholes, and Dirt Roads: Navigating the Way to Enterprise Content Management Nirvana  (Thursday, October 4, 12:45 p.m., Moscone West 3001, session ID# 8898) Including panelists from Critigen and Alberta, Canada's Department of Agricultural and Rural Development Using Web Experience Management to Drive Online Marketing Success (Thursday, October 4, 2:15 p.m., Moscone West 3001, session ID# CON8897)  Featuring panelists from Ancestry.com and Arbonne We hope you’ll join us to learn first-hand from Oracle WebCenter customers as they share best practices and lessons learned when implementing Oracle WebCenter. Looking for a guide of all the Oracle WebCenter sessions at Oracle OpenWorld? Be sure to download the Oracle WebCenter Focus OnGuide!

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• How to motivate visitors to comment

  - by Michal

  At first I must apologize, because I am not sure if this question is valid for webmasters topic. I deal with the problem as being webmaster, however, i think this question is more related with marketing. Nevertheless, I was searching for marketing stack-overflow at meta stack-overflow and did not find such page. Background Four days ago, I launched a portal with database of barber salons at which people can find a salon through various criterions, see its photos, details, and also put a comment with their own opinion. The development took me half a year and it took me other 2 months to fill the database with information about barbers (I've also hired another three people to this job). I have not a big problem with getting people to my portal, I pay for PPC, comment on barber discussions etc.. In past four days I've reached a satisfactory number of visitors. Problem I deal with fact that everyone wants to search and read comments, but no one is willing to put her/his own opinion to barber. So I've tried following (2 days ago): Made comment anonymous, no one has to be afraid of compromise her/his identity with a salon owner I prepared a competition for users in which they can win a cosmetic package if they comment on at least three different salons I payed for PPC campaign on facebook which is telling people about the competition I registered competition on 20 portals for competitions And the result: People are commenting on facebook that the competition is a good idea They are giving likes on facebook But no one put a single comment to a barber salon I am getting little confused about what am I doing wrong. I will be thankful for any advice.

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• Designing Content-Based ETL Process with .NET and SFDC

  - by Patrick

  As my firm makes the transition to using SFDC as our main operational system, we've spun together a couple of SFDC portals where we can post customer-specific documents to be viewed at will. As such, we've had the need for pseudo-ETL applications to be implemented that are able to extract metadata from the documents our analysts generate internally (most are industry-standard PDFs, XML, or MS Office formats) and place in networked "queue" folders. From there, our applications scoop of the queued documents and upload them to the appropriate SFDC CRM Content Library along with some select pieces of metadata. I've mostly used DbAmp to broker communication with SFDC (DbAmp is a Linked Server provider that allows you to use SQL conventions to interact with your SFDC Org data). I've been able to create [console] applications in C# that work pretty well, and they're usually structured something like this: static void Main() { // Load parameters from app.config. // Get documents from queue. var files = someInterface.GetFiles(someFilterOrRegexPattern); foreach (var file in files) { // Extract metadata from the file. // Validate some attributes of the file; add any validation errors to an in-memory // structure (e.g. List<ValidationErrors>). if (isValid) { // Upload using some wrapper for an ORM an someInterface.Upload(meta.Param1, meta.Param2, ...); } else { // Bounce the file } } // Report any validation errors (via message bus or SMTP or some such). } And that's pretty much it. Most of the time I wrap all these operations in a "Worker" class that takes the needed interfaces as constructor parameters. This approach has worked reasonably well, but I just get this feeling in my gut that there's something awful about it and would love some feedback. Is writing an ETL process as a C# Console app a bad idea? I'm also wondering if there are some design patterns that would be useful in this scenario that I'm clearly overlooking. Thanks in advance!

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• Profit : August, 2012

  - by user462779

  August 2012 issue of Profit is now available online. Way back in 2003, I wrote my first feature for Profit. It was titled “Everything You Always Wanted to Know About Application Servers (But Were Afraid To Ask),” and it discussed “cutting-edge” technologies like portals and XML and the brand-new Java Platform, Enterprise Edition (Java EE; we’re now on Java EE 7). But despite the dated terms I used in my Profit debut, I noticed something in rereading that old story that has stayed constant: mid-tier technology is where innovative enterprise IT projects happen. It may have been XML in 2003, but it’s SOA in 2012. While preparing the August issue of Profit was more than just a stroll down memory lane for me, it has provided a nice bit of perspective about what changes and what doesn’t in this dynamic IT industry. Technologies continuously evolve—some become standard practice, some are revived or reinvented, and some are left by the wayside. But the drive to innovate and the desire to succeed are business principles that never go out of fashion. Also, be sure to check out the Profit JD Edwards Special Issue 2012 (PDF), featuring partner profiles, customer successes, and Oracle executive interviews. The Middleware Advantage Three ways a flexible, integrate software layer can deliver a competitive edge Playing to Win Electronic Arts’ superefficient hub processes millions of online gaming transactions every day. Adjustable Loans With Oracle Exadata, Reliance Commercial Finance keeps pace with India’s commercial loan market. Future Proof To keep pace with mobile, social, and location-based services, smart technologists are using middleware to innovate. Spring Training Knowledge and communication help Jackson Hewitt’s Tim Bechtold get seasonal workers in top shape. Keeping Online Customers Happy Customers worldwide are comfortable with online service—but are companies meeting customers’ needs?

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• Advantage of Software Development [on hold]

  - by user93319

  The worth of a brand that a corporation carries is way too high than its physical presence. If you are venturing into an online business, you need to take special care about the corporate image of your business. Nowadays, it is very important for every organization to have its own website. To enhance the online presence of a company it is important to have a good website design as well as the blueprint of the design. A quality site can enhance organizational growth and it can lend a hand an in achieving company’s goals promptly. When websites have gained so much meaning, it is advisable for an organization to seek professional support for the construction of its own exclusive portals. Expert help may again is essential when one needs for a complete renovation on the Web. Any group is necessary to do a bit of introspection before it make a decision to look for the services of a professional web software development company. It is good to be completely clear-headed regarding one’s requirements. To start with, a business should be familiar with who its potential clientele are. Once this main factor has been give consideration, an association can go ahead and get its website designed accordingly. On approaching a corporation that offers software development services India to its customers, a client can make sure that their site is ready with all the most up-to-date features. Professional Assistance Matters Professional service supplier is identified to furnish a site with easy to use features that prompt visitors to come back again and again. Yet one more benefit of receiving aid from professionals is that they can let you know of the type of content that you should place on display over your site. For example, a business that wants to draw the interest of experts belong to the corporate world must make sure that the language used on its website is crisp and official.

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• CA For A Large Intranet

  - by Tim Post

  I'm managing what has become a very large intranet (over 100 different hosts / services) and will be stepping down from my role in the near future. I want to make things easy for the next victim person who takes my place. All hosts are secured via SSL. This includes various portals, wikis, data entry systems, HR systems and other sensitive things. We're using self signed certificates which worked o.k. in the past, but are now problematic because: Browsers make it harder for users to understand exactly what is going on when a self signed certificate is encountered, much less accept them. Putting up a new host means 100 phone calls asking what "Add an exception" means What we were doing is just importing the self signed certs when we set up a new workstation. This was fine when we only had a dozen to deal with, but now its just overwhelming. Our I.T. Department has classified this as ya all's problem, all we get from them is support for switch and router configurations. Beyond the user having connectivity, everything else is up to the intranet administrators. We have a mix of Ubuntu and Windows workstations. We'd like to set up our own self signed CA root, which can sign certificates for each host that we deploy on the intranet. Client browsers would of course be told to trust our CA. My question is, would this be dangerous and would we be better off going with intermediate certificates from someone like Verisign? Either way, I still have to import the root for the intermediate CA, so I really don't see what the difference is? Other than charging us money, what would Verisign be doing that we could not, beyond protecting the root CA cert so it can't be used to make forgeries?

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• WebCenter 11.1.1.8 Certified with E-Business Suite 12.2

  - by Steven Chan (Oracle Development)

  Oracle WebCenter Suite is an integrated suite of Fusion Middleware 11gR1 tools used to create web sites and portals using service-oriented architecture (SOA).  Applications adapters are also available. WebCenter Portal 11.1.1.8 is now certified with Oracle E-Business Suite Release 12.2.  This complements our existing certifications of WebCenter Portal 11.1.1.8 with EBS 12.0 and 12.1.  WebCenter Portal 11.1.1.8 is part of Oracle Fusion Middleware 11g Release 1 Version 11.1.1.8.0, also known as FMW 11gR1 Patchset 7.  Certified Platforms Oracle WebCenter Portal is certified to run on any operating system for which Oracle WebLogic Server 11g is certified. For information on operating systems supported by Oracle WebLogic Server 11g and Oracle WebCenter Portal, refer to the 'Oracle Fusion Middleware on WebLogic Server - System Certification' in the Oracle Fusion Middleware 11g Release 1 (11.1.1.x) Certification Matrix. Integration with Oracle WebCenter Portal involves components spanning several different suites of Oracle products. There are no restrictions on which platform any particular component may be installed so long as the platform is supported for that component. Migrating to Oracle WebCenterIf you're currently using Oracle Portal, you should be aware that Portal is now in maintenance mode.  Updates with bug fixes will continue to be produced, but you should consider migrating to Oracle WebCenter for ongoing new features. References Using WebCenter 11.1.1 with Oracle E-Business Suite Release 12.2 (Note 1332645.1) WebCenter Portal 11g Release 1 (11.1.1.8) Documentation Related Articles Oracle E-Business Suite 12.2 Now Available WebCenter Portal 11.1.1.8 Certified with E-Business Suite 12

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