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  • How to Post Javascript to a MySQL Database

    - by salientanimal
    Hi guys, I have created a form in HTLM and I m trying to post the information in the form to a MySQL database. My form make suse of a dynamic list selection that needs to be captured to the database. However when submtting the form I get the following error Error: Unknown column 'coulmn_name' in 'field list'. Here is my HTML CODE for the form <td height="94"><p align="justify">CALL TRACKER - ADMIN</p></td> Customer Name : E-Mail Address : </tr> <tr> <td width="29%" align="right" valign="middle"><strong>Case Number :</strong></td> <td> <input type="text" name="case_number" width="70%" align="left" valign="middle"> </td> </tr> <tr> <td width="29%" align="right" valign="middle"><strong>MSISDN :</strong></td> <td> <input type="text" name="msisdn" width="70%" align="left" valign="middle"> </td> </tr> <tr> <td width="29%" align="right" valign="middle"> <strong>Route Cause :</strong></td> <td width="71%" align="left" valign="middle"> <select name="route_cause" id="category" onChange="javascript: listboxchange1(this.options[this.selectedIndex].value);"> <!-- <select name="route_cause" id="route_cause"> --> <option value="">Select the Call Reason</option> <option value="Billing Admin">Billing Admin</option> <option value="Customer Care">Customer Care</option> <option value="Insurance">Insurance</option> <option value="Repairs">Repairs</option> <option value="SIM Swap">SIM Swap</option> <option value="UTI">UTI</option> </select> </td> </tr> <tr> <td align="right" valign="middle"> <strong>Call Type/Indexed To :</strong></td> <td align="left" valign="middle"> <script type="text/javascript" language="javascript" name="calltype_indexedto"> <!-- document.write('<select name="subcategory1" onChange="javascript: listboxchange2(this.options[this.selectedIndex].value);"><option value=""></option></select>') --> </script> </td> </tr> <tr> <td align="right" valign="middle"> <strong>Type/TAT :</strong></td> <td align="left" valign="middle"> <script type="text/javascript" language="javascript" name="type_tat"> <!-- document.write('<select name="subcategory2" onChange="javascript: listboxchange3(this.options[this.selectedIndex].value);"><option value=""></option></select>') --> </script> </td> </tr> <tr> <td width="29%" align="right" valign="middle"> <strong>Escalated To :</strong></td> <td width="71%" align="left" valign="middle"> <select name="escalatedto" id="escalated_to"> <option value="">Select the Escalation</option> <option value="Billing Ops">Billing Ops</option> <option value="Resolvers">Resolvers</option> <option value="Finance">Finance</option> <option value="Ressolver">Ressolver</option> <option value="Nudebt">Nudebt</option> <option value="Transunion">Transunion</option> <option value="N/A">N/A</option> </select> </td> </tr> <tr> <td width="29%" align="right" valign="middle"> <strong>Requested By :</strong></td> <td width="71%" align="left" valign="middle"> <select name="requestedby" id="requested_by"> <option value="">UTI Requested By</option> <option value="Billing">Billing</option> <option value="Customer Service">Customer Service</option> <option value="Insurance">Insurance</option> <option value="Management">Management</option> <option value="Repairs">Repairs</option> <option value="Retail Support">Retail Support</option> <option value="Retentions">Retentions</option> <option value="SIM Swap">SIM Swap</option> <option value="WOW">WOW</option> <option value="N/A">N/A</option> </select> </td> </tr> <tr> <td width="29%" align="right" valign="middle"> <strong>Province :</strong></td> <td width="71%" align="left" valign="middle"> <select name="province" id="province"> <option value="">Select the Province</option> <option value="Eastern Cape">Eastern Cape</option> <option value="Gauteng">Gauteng</option> <option value="Kwa-Zulu Natal">Kwa-Zulu Natal</option> <option value="Limpopo">Limpopo</option> <option value="Mpumalanga">Mpumalanga</option> <option value="North West">North West</option> <option value="Northern Cape">Northern Cape</option> <option value="Polokwane">Polokwane</option> <option value="Western Cape">Western Cape</option> <option value="Other">Other</option> </select> </td> </tr> <tr> <td width="29%" align="right" valign="middle"><strong>Comments :</strong></td> <td> <textarea rows ="5" cols="30" name="comments"> </textarea> </td> </tr> <tr> <td> <p> <input type="reset" value="Reset Form"><input type="Submit" value="Submit"> Here is my PHP CODE to write to the Database <?php $con = mysql_connect("hostname" ,"mysqusername" ,"mysqlpassword"); if (!$con) { die('Could not connect: ' . mysql_error()); } mysql_select_db("databasename", $con); $sql="INSERT INTO customer_services_tracker (customer_name ,customer_email_address ,case_number ,msisdn ,route_cause ,calltype_indexedto ,type_tat ,escalatedto ,requestedby ,province ,comments ) VALUES ('$_POST[customer_name]' ,'$_POST[customer_email_address]' ,'$_POST[case_number]' ,'$_POST[msisdn]' ,'$_POST[route_cause]' ,'$_POST[calltype_indexedto]' ,'$_POST[type_tat]' ,'$_POST[escalatedto]' ,'$_POST[requestedby]' ,'$_POST[province]' ,'$_POST[comments]')"; $CatName = $rowCat["Name"]; if (!mysql_query($sql,$con)) { die('Error: ' . mysql_error()); } echo "1 record added"; mysql_close($con) ?>

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  • Can I use a 4G/LTE router from Japan (Asia) in Norway (Europe)?

    - by Leif
    We are considering to buy a wireless 4G/LTE router (LG L-04D) in Japan. Since we are moving to Norway (Europe) soon, we want something that would also work there (with a new SIM card and service provider, of course). Does anyone know if this device will work in Norway? To my current understanding, there are some frequency standards to consider, but I was not able to find any understandable information. Many thanks in advance.

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  • Why is my server using so much memory?

    - by Qasim
    I haven't even set up my website on my dedicated server so I'm the only one using it at the moment. And yet this is what I see in my sys info: Full Size I just got a bunch of security softwares installed today so I'm wondering if that could be the reason. Programs like Dos deflate, CSF firewall, Mod_security, SIM, Log watch, etc. My server's details: CentOS Processor Intel Xeon CPU X3220 CPU Speed 2.39 GHz Cache Size 4.00 MB RAM 2GB DDR2

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  • How to make an extremely old app run on 64bit Windows?

    - by Jerry Dodge
    I have a very old application designed for Windows 3.1. I have been able to use this application on Windows 7, however, that was Windows 7 32bit. Now I have since re-installed Windows to 64bit, and this application does not work, saying it's incompatible. I have tried running the application (and its other side-applications) in Windows '95 mode, but still the same message. How can I run this old app on 64bit Windows? For the record, the application is a game called "Sim Tower"

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  • How to tell if a Nexus One is unlocked?

    - by Pablo Fernandez
    Is there a way I can tell just by looking at the phone if it is unlocked and works with any carrier? Explanation: I'm going to buy the phone from a guy, and he is not sure if the phone is unlocked or not. The phone is still in a box, it was a gift and came with a T-mobile SIM card that he never used. He is not paying any monthly fee for it.

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  • Need USB drivers for Nexus One and Mac Snow Leopard?

    - by melling
    I got a AT&T compatible Nexus One that I'm trying to connect to my Mac Book Pro (Snow Leopard) for development. When I do an adb devices, it doesn't appear, and I can't do an adb install either. Until today, I've been using a G1 and I haven't had any issues. I haven't placed a SIM in the phone yet, but I don't think that should matter.

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  • How do websites with no content rank so high?

    - by Akito
    I was just searching for, how to close a sim and I got this website on the first page of Google. The website does not have the solution to the problem. there is just a line written about it but the SEO or a trick is played so well that it has got so many real comments. The comments are users asking him to help me close their sims. Now I don't get this. There is no content then how does the site rank so high? Thankyou.

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  • When syncing, removed contacts still show upp (One contacts)

    - by Niklas
    Hi! I just tried out using the Ubuntu One Contacts app for android. First I imported all the contacts from my phone, SIM-card and Google mail account, then I spent quite a while removing duplicates which got imported. Then I tried to sync it for the first time. The strange thing is that I also got all the contacts which I removed from my contacts list on the website. So I have to set "show only contacts with phone numbers" to get all the email adresses I imported from google ealier to not show up, even though I deleted them from the contacts list and have only Ubuntu One contacts showing. Why is that? Thank you!

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  • Rotations and Origins

    - by Theodore Enderby
    I was hoping someone could explain to me, or help me understand, the math behind rotations and origins. I'm working on a little top down space sim and I can rotate my ship just how I want it. Now, when I get my blasters going it'd be nice if they shared the same rotation. Here's a picture. and here's some code! blast.X = ship.X+5; blast.Y = ship.Y; blast.RotationAngle = ship.RotationAngle; blast.Origin = new Vector2(ship.Origin.X,ship.Origin.Y); I add five so the sprite adds up when facing right. I tried adding five to the blast origin but no go. Any help is much appreciated

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  • Water Simulation in LIBGDX [on hold]

    - by Noah Huppert
    I am doing some R&D for a game and am now tackling the topic of water. The goal Make water that can flow. Aka you can have an origin point that water shoots out from or a downhill slope. Make it so water splashes, so when an object hits the water there is a splash. Aka: Actual physics water sim. The current way I know how to do it I know how to create a shader that makes an object look like its water by making waves. Combined with that you can check to see if an object is colliding and apply an upwards force to simulate buoyancy. What is wrong with that way The water does not flow No splashes Possible solutions Have particles that are fairly large that interact with each other to simulate water Possible drawbacks Performance. Question: Is there a better way to do water or is using particles as described the only way?

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  • No mobile broadband wizard with a GOBI2000

    - by XenGi
    My details: Thinkpad T410 GOBI 2000 WWAN Ubuntu 12.10 with Gnome3 In Ubnutu 12.04, Debian Squeeze and Debian Wheezy my GOBI2000 works like a charm but in Ubuntu 12.10 the connection wizard doesn't show up. I configured the card the normal way: added thnkpad ppa install gobi-loader-tp copied firmware files to /lib/firmware/gobi/ (the same files work under debian) The card is correctly recognised and my SIM is detected too. the only problem is when I try to setup a new connection the wizard doesn't start. simply nothing happens. Any idea?

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  • Banshee won't sync OGG format to my iphone

    - by Daze
    I have a jailbroken iphone 3g with 16 gigs of memory and I've been putting my music on it from banshee lately and have been having almost no issue. Unfortunately, I just added a few albums to my Banshee library and tried to sync them to my iphone, but every time I try, i see a hundred or so errors saying that the device doesn't support the ogg format and there was no converter found. I'm still pretty much a newb at this stuff, so please help me and dumb down your answer. I'm running 12.04 and again, using an iphone 3g with no sim card, but it's been jailbroken and is used primarily for it's music function.

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  • Is linux binary universal to all kinds of distributions?

    - by prosseek
    I happen to install model sim VHDL simulator on Linux. The manual says it only supports RedHat or Suse, but I just tried to install it on Ubuntu. And, it just installed and works perfectly. Is linux binary universal to all kinds of distribution? I mean, if I make a program on distrubution A, can I be sure it will run on any linux? Why most of the commercial program vendor says the program is running on specific distribution? (mostly Redhat and Suse, not ubuntu)

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  • Python/Biophysics- Trying to code a simple stochastic simulation!

    - by user359597
    Hey guys- I'm trying to figure out what to make of the following code- this is not the clear, intuitive python I've been learning. Was it written in C or something then wrapped in a python fxn? The code I wrote (not shown) is using the same math, but I couldn't figure out how to write a conditional loop. If anyone could explain/decipher/clean this up, I'd be really appreciative. I mean- is this 'good' python- or does it look funky? I'm brand new to this- but it's like the order of the fxns is messed up? I understand Gillespie's- I've successfully coded several simpler simulations. So in a nutshell- good code-(pythonic)? order? c? improvements? am i being an idiot? The code shown is the 'answer,' to the following question from a biophysics text (petri-net not shown and honestly not necessary to understand problem): "In a programming language of your choice, implement Gillespie’s First Reaction Algorithm to study the temporal behaviour of the reaction A---B in which the transition from A to B can only take place if another compound, C, is present, and where C dynamically interconverts with D, as modelled in the Petri-net below. Assume that there are 100 molecules of A, 1 of C, and no B or D present at the start of the reaction. Set kAB to 0.1 s-1 and both kCD and kDC to 1.0 s-1. Simulate the behaviour of the system over 100 s." def sim(): # Set the rate constants for all transitions kAB = 0.1 kCD = 1.0 kDC = 1.0 # Set up the initial state A = 100 B = 0 C = 1 D = 0 # Set the start and end times t = 0.0 tEnd = 100.0 print "Time\t", "Transition\t", "A\t", "B\t", "C\t", "D" # Compute the first interval transition, interval = transitionData(A, B, C, D, kAB, kCD, kDC) # Loop until the end time is exceded or no transition can fire any more while t <= tEnd and transition >= 0: print t, '\t', transition, '\t', A, '\t', B, '\t', C, '\t', D t += interval if transition == 0: A -= 1 B += 1 if transition == 1: C -= 1 D += 1 if transition == 2: C += 1 D -= 1 transition, interval = transitionData(A, B, C, D, kAB, kCD, kDC) def transitionData(A, B, C, D, kAB, kCD, kDC): """ Returns nTransition, the number of the firing transition (0: A->B, 1: C->D, 2: D->C), and interval, the interval between the time of the previous transition and that of the current one. """ RAB = kAB * A * C RCD = kCD * C RDC = kDC * D dt = [-1.0, -1.0, -1.0] if RAB > 0.0: dt[0] = -math.log(1.0 - random.random())/RAB if RCD > 0.0: dt[1] = -math.log(1.0 - random.random())/RCD if RDC > 0.0: dt[2] = -math.log(1.0 - random.random())/RDC interval = 1e36 transition = -1 for n in range(len(dt)): if dt[n] > 0.0 and dt[n] < interval: interval = dt[n] transition = n return transition, interval if __name__ == '__main__': sim()

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  • Unable to connect to selected Mobile Data Service on Blackberry Simulator.

    - by Rinat
    Hi there! I've installed MDS simulator it runs ans stays in console window, i've downloaded blackberry sim for 9530, all settings are default. When i click browser and then click home page i got following error message: Unable to connect to the selected Mobile Data Service, please try again. I'm connected to internet, however, i'm behind router, all firewalls are turned off, i'm on windows 7.

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  • What is the best way to produce a tilde in LaTeX for a website?

    - by vgm64
    Following the previous questions on this topic, when you produce a website in LaTeX what is the best way to produce a url that contains a tilde? \verb produces the upper tilde that does not read well, and $\sim$ does not copy/pase well (adding a space when I do it). Solutions? It seems like this should be one of those things that has a very easy fix... if it doesn't, why not?

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  • Python/Biomolecular Physics- Trying to code a simple stochastic simulation of a system exhibiting co

    - by user359597
    *edited 6/17/10 I'm trying to understand how to improve my code (make it more pythonic). Also, I'm interested in writing more intuitive 'conditionals' that would describe scenarios that are commonplace in biochemistry. The conditional criteria in the below program is explained in Answer #2, but I am not satisfied with it- it is correct, but isn't obvious and isn't easy to implement for more complicated conditional scenarios. Ideas welcome. Comments/criticisms welcome. First posting experience @ stackoverflow- please comment on etiquette if needed. The code generates a list of values that are the solution to the following exercise: "In a programming language of your choice, implement Gillespie’s First Reaction Algorithm to study the temporal behaviour of the reaction A---B in which the transition from A to B can only take place if another compound, C, is present, and where C dynamically interconverts with D, as modelled in the Petri-net below. Assume that there are 100 molecules of A, 1 of C, and no B or D present at the start of the reaction. Set kAB to 0.1 s-1 and both kCD and kDC to 1.0 s-1. Simulate the behaviour of the system over 100 s." def sim(): # Set the rate constants for all transitions kAB = 0.1 kCD = 1.0 kDC = 1.0 # Set up the initial state A = 100 B = 0 C = 1 D = 0 # Set the start and end times t = 0.0 tEnd = 100.0 print "Time\t", "Transition\t", "A\t", "B\t", "C\t", "D" # Compute the first interval transition, interval = transitionData(A, B, C, D, kAB, kCD, kDC) # Loop until the end time is exceded or no transition can fire any more while t <= tEnd and transition >= 0: print t, '\t', transition, '\t', A, '\t', B, '\t', C, '\t', D t += interval if transition == 0: A -= 1 B += 1 if transition == 1: C -= 1 D += 1 if transition == 2: C += 1 D -= 1 transition, interval = transitionData(A, B, C, D, kAB, kCD, kDC) def transitionData(A, B, C, D, kAB, kCD, kDC): """ Returns nTransition, the number of the firing transition (0: A->B, 1: C->D, 2: D->C), and interval, the interval between the time of the previous transition and that of the current one. """ RAB = kAB * A * C RCD = kCD * C RDC = kDC * D dt = [-1.0, -1.0, -1.0] if RAB > 0.0: dt[0] = -math.log(1.0 - random.random())/RAB if RCD > 0.0: dt[1] = -math.log(1.0 - random.random())/RCD if RDC > 0.0: dt[2] = -math.log(1.0 - random.random())/RDC interval = 1e36 transition = -1 for n in range(len(dt)): if dt[n] > 0.0 and dt[n] < interval: interval = dt[n] transition = n return transition, interval if __name__ == '__main__': sim()

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  • How to find a random point in a quadrangle?

    - by Gregg Cleland
    Hi! I have to be able to set a random location for a waypoint for a flight sim. The maths challenge is straightforward: "To find a single random location within a quadrangle, where there's an equal chance of the point being at any location." Visually like this: http://screencast.com/t/NTUxMzJhZGQ An example ABCD quadrangle is: A:[21417.78 37105.97] B:[38197.32 24009.74] C:[1364.19 2455.54] D:[1227.77 37378.81] Thanks in advance for any help you can provide. :-)

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  • How Does iPhone Visual Voicemail Work From An Operator Perspective?

    - by Jasarien
    I'm hoping there are some Cell Phone Operator gurus here today. Would anyone be able to explain how Operators achieve the Visual Voicemail feature on the iPhone (and I assume other newer smart phones)? If a new cell phone operator that distributed SIM cards wanted to utilise the visual voicemail feature on unlocked iPhone's what services need to be in place to be able to support it? Is there an open spec or is it completely proprietary?

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  • Building Great-Looking, Usable Apps: A two-day workshop applying Oracle’s best UX practices in ADF

    - by mvaughan
    By Misha Vaughan, Oracle Applications User ExperienceI have been with Oracle for more than 12 years. It is a company that has granted me extraordinary creative freedom to help deliver compelling experiences for customers.I am beyond proud to talk about one of the experiences we just took for a test drive. Recently, we delivered a first-of-its-kind, three-team collaboration, train-the-trainer event in Reading, U.K., on building great-looking, usable apps based on Oracle Fusion Applications -- using the ADF tool kit. A new kind of workshopKevin Li, Platform Product Director, asked the Oracle Applications User Experience VP, Jeremy Ashley, if the team had anything to help partners and customers build applications that looked like Fusion. He was receiving this request from European partners and customers.Some quick conversations ensued, and the idea for the workshop was born: We would conduct an experiment.  We would work with feedback from the key Platform Technology Solutions (PTS) trainers under Andre Pavanello, Director, Platform Technology Solutions, in Europe, Middle East, and Africa. We would partner with the ADF team lead by Grant Ronald, Director of Product Management, title> and leverage the Applications UX expertise in Ashley’s team.The goal: Create a pilot workshop that in two days would explain to an ADF developer how to leverage the next-generation user experience best-practices developed for Fusion Apps. Why? Customers who need integrations with Oracle Fusion Applications, who are looking for custom applications that need to co-exist with Fusion, or who quite simply want a next-generation design for a custom app, need their solutions to reflect the next-generation research and design.Building an event for an ADF developerThe biggest hurdle was figuring out where to start.  How far into user experience country do you take an ADF developer? How far into ADF do you need to go if you are a UX professional?After some time in the UX kitchen, the workshop recipe looked like this: Mix equal parts: Fusion user experience design principles and functional design patterns The art and science behind UX How to wireframe designs that you can build in Fusion How to translate those designs into an ADF application Ultan O’Broin, Director of Global User Experience, explaining the trouble ticket wireframe design exerciseLynn Munsinger, Senior Group Product Manager, explaining the follow-on trouble ticket ADF coding exercise For spice, add:•    Debra Lilley, Fujitsu and ACE director, showcasing some of the latest ADF design work in the new face of Fusion Applications •    Partner show-and-tell of example apps they have built with FMW and ADF that are dynamic, beautiful, and interactive.Debra Lilley, Oracle ACE Director and Fujitsu Fusion Champion on the new face of Fusion built with ADF and Fusion extensibility with composers as a window into “the possible”?The taste testThis first go-round of the workshop was aimed squarely at ADF developers and partners.  We were privileged to have participation and feedback from:•    Sten Vesterli, Scott/Tiger S. A., Denmark•    John Sim, Fishbowl Solutions, UK•    Josef Huber, Primus Delphi Group, Munich•    Thaddaus Weindl, Primus Delphi, Group , Munich•    Praveen Pillalamarri, EiS Technologies, Bangalore•    Balaji Kamepalli, EiS Technologies, Bangalore•    Plinio Arbizu, Services & Processes Solutions S. A., Mexico•    Yannick Ongena, infoMENTUM, UK•    Jakub Ciszek, infoMENTUM, UK•    Mauro Flores, infoMENTUM, UK•    Matteo Formica, infoMENTUM, UKRichard Bingham, Oracle, Mauro Flores and Matteo Formica, infoMENTUMWhy is this so exciting?  Oracle has invested heavily in the research and development of the Oracle Fusion Applications user experience. This investment has been and continues to be applied across the product lines. Now, we finally get to teach customers and partners how to take advantage of this investment for custom solutions.This event was a pilot to test-drive the content, as well as a train-the-trainer event that our EMEA colleagues will be using with partners who want to build with Fusion Apps design patterns.What did attendees think?"I liked most the science stuff, like eye-tracking, design patterns and best-practice (color, contrast),” Josef Huber said. “It was a very good introduction to UI design, and most developers and project managers are very bad in that.  So this course would be good for all developers and even project managers." Team Anonymous: John Sim, Fishbowl Solutions, Flavius Sana, Oracle, Josef Huber, infoMENTUM, Mireille Duroussaud, Oracle. Winners of the wireframing design exercise.  Sten Vesterli, of Scott/Tiger, said he attended to learn techniques he could use in his own projects. He wants to ensure that his applications better meet the needs of his users, and he said sessions during the workshop on user interface design and wireframing were most useful to him.  “Go to this event to learn the art and science of good user interfaces from people who really know how to do it,” he said.Sten Vesterli, Scott/Tiger, Angelo Santagata, Oracle Plinio Arbizu said the workshop fulfilled his goals, thanks to the recommendations given in how to design user interfaces to facilitate the adoption of applications among the final users. “The workshop combined these recommendations with an exercise that improved the technical comprehension, permitting the usage of JDeveloper to set forth our solutions,” he said. He added: “The first session that I really enjoyed was the five Fusion design principles. It was incredible to discover how these simple principles were included in an inherit manner in Fusion Applications, and I had been using many of them applying only ADF components.  Another topic that I enjoyed a lot was the eight recommendations about the visual design of UIs. The issues that were raised in that lesson are unknown to the developers and of great value to achieve an attractive presentation layer to the end users.  Participate in this workshop, and include these usability features in your projects and in this manner not only to facilitate and improve the user productivity, but also to distinguish you as a professional who takes advantage fully of the functionalities offered by Oracle technology. Praveen Pillalamarri came to the workshop to learn about the difficulties faced in UI and UX development, and how this can be resolved with the help of ADF.  He also appreciated the opportunity to talk with other individuals who came to the workshop. Pillalmarri said, “The way we looked at things in terms of work and projects were sharpened.  UI and UX design knowledge shared by you was quite interesting, especially the minute things which we ignored in the UI or UX design.” Plinio Arbizu, Services & Processes Solutions S. A., Richard Bingham, Oracle, Balaji Kamepalli, & Praveen Pillalamarri, EiS TechnologiesReady to spread the wordIn EMEA, Oracle customers and partners have access to three world-class trainers via Platform Technology Solutions: Mireille Duroussaud, Flavius Sana, and Angelo Santagata. Contact Andre Pavanello if you like to experience this workshop firsthand, or you have customers or partners who would benefit from the training.We are looking to bring the event to the U.S. in spring 2013. If you have interest in this kind of a workshop, leave a comment below. For those who want to follow the action, join the ADF Enterprise Methodology Group run by Oracle’s Chris Muir. Ask questions and continue with the conversation in this forum, or check blogs.oracle.com/usableapps for topics emerging from the workshop.

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  • LSI 9285-8e and Supermicro SC837E26-RJBOD1 duplicate enclosure ID and slot numbers

    - by Andy Shinn
    I am working with 2 x Supermicro SC837E26-RJBOD1 chassis connected to a single LSI 9285-8e card in a Supermicro 1U host. There are 28 drives in each chassis for a total of 56 drives in 28 RAID1 mirrors. The problem I am running in to is that there are duplicate slots for the 2 chassis (the slots list twice and only go from 0 to 27). All the drives also show the same enclosure ID (ID 36). However, MegaCLI -encinfo lists the 2 enclosures correctly (ID 36 and ID 65). My question is, why would this happen? Is there an option I am missing to use 2 enclosures effectively? This is blocking me rebuilding a drive that failed in slot 11 since I can only specify enclosure and slot as parameters to replace a drive. When I do this, it picks the wrong slot 11 (device ID 46 instead of device ID 19). Adapter #1 is the LSI 9285-8e, adapter #0 (which I removed due to space limitations) is the onboard LSI. Adapter information: Adapter #1 ============================================================================== Versions ================ Product Name : LSI MegaRAID SAS 9285-8e Serial No : SV12704804 FW Package Build: 23.1.1-0004 Mfg. Data ================ Mfg. Date : 06/30/11 Rework Date : 00/00/00 Revision No : 00A Battery FRU : N/A Image Versions in Flash: ================ BIOS Version : 5.25.00_4.11.05.00_0x05040000 WebBIOS Version : 6.1-20-e_20-Rel Preboot CLI Version: 05.01-04:#%00001 FW Version : 3.140.15-1320 NVDATA Version : 2.1106.03-0051 Boot Block Version : 2.04.00.00-0001 BOOT Version : 06.253.57.219 Pending Images in Flash ================ None PCI Info ================ Vendor Id : 1000 Device Id : 005b SubVendorId : 1000 SubDeviceId : 9285 Host Interface : PCIE ChipRevision : B0 Number of Frontend Port: 0 Device Interface : PCIE Number of Backend Port: 8 Port : Address 0 5003048000ee8e7f 1 5003048000ee8a7f 2 0000000000000000 3 0000000000000000 4 0000000000000000 5 0000000000000000 6 0000000000000000 7 0000000000000000 HW Configuration ================ SAS Address : 500605b0038f9210 BBU : Present Alarm : Present NVRAM : Present Serial Debugger : Present Memory : Present Flash : Present Memory Size : 1024MB TPM : Absent On board Expander: Absent Upgrade Key : Absent Temperature sensor for ROC : Present Temperature sensor for controller : Absent ROC temperature : 70 degree Celcius Settings ================ Current Time : 18:24:36 3/13, 2012 Predictive Fail Poll Interval : 300sec Interrupt Throttle Active Count : 16 Interrupt Throttle Completion : 50us Rebuild Rate : 30% PR Rate : 30% BGI Rate : 30% Check Consistency Rate : 30% Reconstruction Rate : 30% Cache Flush Interval : 4s Max Drives to Spinup at One Time : 2 Delay Among Spinup Groups : 12s Physical Drive Coercion Mode : Disabled Cluster Mode : Disabled Alarm : Enabled Auto Rebuild : Enabled Battery Warning : Enabled Ecc Bucket Size : 15 Ecc Bucket Leak Rate : 1440 Minutes Restore HotSpare on Insertion : Disabled Expose Enclosure Devices : Enabled Maintain PD Fail History : Enabled Host Request Reordering : Enabled Auto Detect BackPlane Enabled : SGPIO/i2c SEP Load Balance Mode : Auto Use FDE Only : No Security Key Assigned : No Security Key Failed : No Security Key Not Backedup : No Default LD PowerSave Policy : Controller Defined Maximum number of direct attached drives to spin up in 1 min : 10 Any Offline VD Cache Preserved : No Allow Boot with Preserved Cache : No Disable Online Controller Reset : No PFK in NVRAM : No Use disk activity for locate : No Capabilities ================ RAID Level Supported : RAID0, RAID1, RAID5, RAID6, RAID00, RAID10, RAID50, RAID60, PRL 11, PRL 11 with spanning, SRL 3 supported, PRL11-RLQ0 DDF layout with no span, PRL11-RLQ0 DDF layout with span Supported Drives : SAS, SATA Allowed Mixing: Mix in Enclosure Allowed Mix of SAS/SATA of HDD type in VD Allowed Status ================ ECC Bucket Count : 0 Limitations ================ Max Arms Per VD : 32 Max Spans Per VD : 8 Max Arrays : 128 Max Number of VDs : 64 Max Parallel Commands : 1008 Max SGE Count : 60 Max Data Transfer Size : 8192 sectors Max Strips PerIO : 42 Max LD per array : 16 Min Strip Size : 8 KB Max Strip Size : 1.0 MB Max Configurable CacheCade Size: 0 GB Current Size of CacheCade : 0 GB Current Size of FW Cache : 887 MB Device Present ================ Virtual Drives : 28 Degraded : 0 Offline : 0 Physical Devices : 59 Disks : 56 Critical Disks : 0 Failed Disks : 0 Supported Adapter Operations ================ Rebuild Rate : Yes CC Rate : Yes BGI Rate : Yes Reconstruct Rate : Yes Patrol Read Rate : Yes Alarm Control : Yes Cluster Support : No BBU : No Spanning : Yes Dedicated Hot Spare : Yes Revertible Hot Spares : Yes Foreign Config Import : Yes Self Diagnostic : Yes Allow Mixed Redundancy on Array : No Global Hot Spares : Yes Deny SCSI Passthrough : No Deny SMP Passthrough : No Deny STP Passthrough : No Support Security : No Snapshot Enabled : No Support the OCE without adding drives : Yes Support PFK : Yes Support PI : No Support Boot Time PFK Change : Yes Disable Online PFK Change : No PFK TrailTime Remaining : 0 days 0 hours Support Shield State : Yes Block SSD Write Disk Cache Change: Yes Supported VD Operations ================ Read Policy : Yes Write Policy : Yes IO Policy : Yes Access Policy : Yes Disk Cache Policy : Yes Reconstruction : Yes Deny Locate : No Deny CC : No Allow Ctrl Encryption: No Enable LDBBM : No Support Breakmirror : No Power Savings : Yes Supported PD Operations ================ Force Online : Yes Force Offline : Yes Force Rebuild : Yes Deny Force Failed : No Deny Force Good/Bad : No Deny Missing Replace : No Deny Clear : No Deny Locate : No Support Temperature : Yes Disable Copyback : No Enable JBOD : No Enable Copyback on SMART : No Enable Copyback to SSD on SMART Error : Yes Enable SSD Patrol Read : No PR Correct Unconfigured Areas : Yes Enable Spin Down of UnConfigured Drives : Yes Disable Spin Down of hot spares : No Spin Down time : 30 T10 Power State : Yes Error Counters ================ Memory Correctable Errors : 0 Memory Uncorrectable Errors : 0 Cluster Information ================ Cluster Permitted : No Cluster Active : No Default Settings ================ Phy Polarity : 0 Phy PolaritySplit : 0 Background Rate : 30 Strip Size : 64kB Flush Time : 4 seconds Write Policy : WB Read Policy : Adaptive Cache When BBU Bad : Disabled Cached IO : No SMART Mode : Mode 6 Alarm Disable : Yes Coercion Mode : None ZCR Config : Unknown Dirty LED Shows Drive Activity : No BIOS Continue on Error : No Spin Down Mode : None Allowed Device Type : SAS/SATA Mix Allow Mix in Enclosure : Yes Allow HDD SAS/SATA Mix in VD : Yes Allow SSD SAS/SATA Mix in VD : No Allow HDD/SSD Mix in VD : No Allow SATA in Cluster : No Max Chained Enclosures : 16 Disable Ctrl-R : Yes Enable Web BIOS : Yes Direct PD Mapping : No BIOS Enumerate VDs : Yes Restore Hot Spare on Insertion : No Expose Enclosure Devices : Yes Maintain PD Fail History : Yes Disable Puncturing : No Zero Based Enclosure Enumeration : No PreBoot CLI Enabled : Yes LED Show Drive Activity : Yes Cluster Disable : Yes SAS Disable : No Auto Detect BackPlane Enable : SGPIO/i2c SEP Use FDE Only : No Enable Led Header : No Delay during POST : 0 EnableCrashDump : No Disable Online Controller Reset : No EnableLDBBM : No Un-Certified Hard Disk Drives : Allow Treat Single span R1E as R10 : No Max LD per array : 16 Power Saving option : Don't Auto spin down Configured Drives Max power savings option is not allowed for LDs. Only T10 power conditions are to be used. Default spin down time in minutes: 30 Enable JBOD : No TTY Log In Flash : No Auto Enhanced Import : No BreakMirror RAID Support : No Disable Join Mirror : No Enable Shield State : Yes Time taken to detect CME : 60s Exit Code: 0x00 Enclosure information: # /opt/MegaRAID/MegaCli/MegaCli64 -encinfo -a1 Number of enclosures on adapter 1 -- 3 Enclosure 0: Device ID : 36 Number of Slots : 28 Number of Power Supplies : 2 Number of Fans : 3 Number of Temperature Sensors : 1 Number of Alarms : 1 Number of SIM Modules : 0 Number of Physical Drives : 28 Status : Normal Position : 1 Connector Name : Port B Enclosure type : SES VendorId is LSI CORP and Product Id is SAS2X36 VendorID and Product ID didnt match FRU Part Number : N/A Enclosure Serial Number : N/A ESM Serial Number : N/A Enclosure Zoning Mode : N/A Partner Device Id : 65 Inquiry data : Vendor Identification : LSI CORP Product Identification : SAS2X36 Product Revision Level : 0718 Vendor Specific : x36-55.7.24.1 Number of Voltage Sensors :2 Voltage Sensor :0 Voltage Sensor Status :OK Voltage Value :5020 milli volts Voltage Sensor :1 Voltage Sensor Status :OK Voltage Value :11820 milli volts Number of Power Supplies : 2 Power Supply : 0 Power Supply Status : OK Power Supply : 1 Power Supply Status : OK Number of Fans : 3 Fan : 0 Fan Speed :Low Speed Fan Status : OK Fan : 1 Fan Speed :Low Speed Fan Status : OK Fan : 2 Fan Speed :Low Speed Fan Status : OK Number of Temperature Sensors : 1 Temp Sensor : 0 Temperature : 48 Temperature Sensor Status : OK Number of Chassis : 1 Chassis : 0 Chassis Status : OK Enclosure 1: Device ID : 65 Number of Slots : 28 Number of Power Supplies : 2 Number of Fans : 3 Number of Temperature Sensors : 1 Number of Alarms : 1 Number of SIM Modules : 0 Number of Physical Drives : 28 Status : Normal Position : 1 Connector Name : Port A Enclosure type : SES VendorId is LSI CORP and Product Id is SAS2X36 VendorID and Product ID didnt match FRU Part Number : N/A Enclosure Serial Number : N/A ESM Serial Number : N/A Enclosure Zoning Mode : N/A Partner Device Id : 36 Inquiry data : Vendor Identification : LSI CORP Product Identification : SAS2X36 Product Revision Level : 0718 Vendor Specific : x36-55.7.24.1 Number of Voltage Sensors :2 Voltage Sensor :0 Voltage Sensor Status :OK Voltage Value :5020 milli volts Voltage Sensor :1 Voltage Sensor Status :OK Voltage Value :11760 milli volts Number of Power Supplies : 2 Power Supply : 0 Power Supply Status : OK Power Supply : 1 Power Supply Status : OK Number of Fans : 3 Fan : 0 Fan Speed :Low Speed Fan Status : OK Fan : 1 Fan Speed :Low Speed Fan Status : OK Fan : 2 Fan Speed :Low Speed Fan Status : OK Number of Temperature Sensors : 1 Temp Sensor : 0 Temperature : 47 Temperature Sensor Status : OK Number of Chassis : 1 Chassis : 0 Chassis Status : OK Enclosure 2: Device ID : 252 Number of Slots : 8 Number of Power Supplies : 0 Number of Fans : 0 Number of Temperature Sensors : 0 Number of Alarms : 0 Number of SIM Modules : 1 Number of Physical Drives : 0 Status : Normal Position : 1 Connector Name : Unavailable Enclosure type : SGPIO Failed in first Inquiry commnad FRU Part Number : N/A Enclosure Serial Number : N/A ESM Serial Number : N/A Enclosure Zoning Mode : N/A Partner Device Id : Unavailable Inquiry data : Vendor Identification : LSI Product Identification : SGPIO Product Revision Level : N/A Vendor Specific : Exit Code: 0x00 Now, notice that each slot 11 device shows an enclosure ID of 36, I think this is where the discrepancy happens. One should be 36. But the other should be on enclosure 65. Drives in slot 11: Enclosure Device ID: 36 Slot Number: 11 Drive's postion: DiskGroup: 5, Span: 0, Arm: 1 Enclosure position: 0 Device Id: 48 WWN: Sequence Number: 11 Media Error Count: 0 Other Error Count: 0 Predictive Failure Count: 0 Last Predictive Failure Event Seq Number: 0 PD Type: SATA Raw Size: 2.728 TB [0x15d50a3b0 Sectors] Non Coerced Size: 2.728 TB [0x15d40a3b0 Sectors] Coerced Size: 2.728 TB [0x15d400000 Sectors] Firmware state: Online, Spun Up Is Commissioned Spare : YES Device Firmware Level: A5C0 Shield Counter: 0 Successful diagnostics completion on : N/A SAS Address(0): 0x5003048000ee8a53 Connected Port Number: 1(path0) Inquiry Data: MJ1311YNG6YYXAHitachi HDS5C3030ALA630 MEAOA5C0 FDE Enable: Disable Secured: Unsecured Locked: Unlocked Needs EKM Attention: No Foreign State: None Device Speed: 6.0Gb/s Link Speed: 6.0Gb/s Media Type: Hard Disk Device Drive Temperature :30C (86.00 F) PI Eligibility: No Drive is formatted for PI information: No PI: No PI Drive's write cache : Disabled Drive's NCQ setting : Enabled Port-0 : Port status: Active Port's Linkspeed: 6.0Gb/s Drive has flagged a S.M.A.R.T alert : No Enclosure Device ID: 36 Slot Number: 11 Drive's postion: DiskGroup: 19, Span: 0, Arm: 1 Enclosure position: 0 Device Id: 19 WWN: Sequence Number: 4 Media Error Count: 0 Other Error Count: 0 Predictive Failure Count: 0 Last Predictive Failure Event Seq Number: 0 PD Type: SATA Raw Size: 2.728 TB [0x15d50a3b0 Sectors] Non Coerced Size: 2.728 TB [0x15d40a3b0 Sectors] Coerced Size: 2.728 TB [0x15d400000 Sectors] Firmware state: Online, Spun Up Is Commissioned Spare : NO Device Firmware Level: A580 Shield Counter: 0 Successful diagnostics completion on : N/A SAS Address(0): 0x5003048000ee8e53 Connected Port Number: 0(path0) Inquiry Data: MJ1313YNG1VA5CHitachi HDS5C3030ALA630 MEAOA580 FDE Enable: Disable Secured: Unsecured Locked: Unlocked Needs EKM Attention: No Foreign State: None Device Speed: 6.0Gb/s Link Speed: 6.0Gb/s Media Type: Hard Disk Device Drive Temperature :30C (86.00 F) PI Eligibility: No Drive is formatted for PI information: No PI: No PI Drive's write cache : Disabled Drive's NCQ setting : Enabled Port-0 : Port status: Active Port's Linkspeed: 6.0Gb/s Drive has flagged a S.M.A.R.T alert : No Update 06/28/12: I finally have some new information about (what we think) the root cause of this problem so I thought I would share. After getting in contact with a very knowledgeable Supermicro tech, they provided us with a tool called Xflash (doesn't appear to be readily available on their FTP). When we gathered some information using this utility, my colleague found something very strange: root@mogile2 test]# ./xflash.dat -i get avail Initializing Interface. Expander: SAS2X36 (SAS2x36) 1) SAS2X36 (SAS2x36) (50030480:00EE917F) (0.0.0.0) 2) SAS2X36 (SAS2x36) (50030480:00E9D67F) (0.0.0.0) 3) SAS2X36 (SAS2x36) (50030480:0112D97F) (0.0.0.0) This lists the connected enclosures. You see the 3 connected (we have since added a 3rd and a 4th which is not yet showing up) with their respective SAS address / WWN (50030480:00EE917F). Now we can use this address to get information on the individual enclosures: [root@mogile2 test]# ./xflash.dat -i 5003048000EE917F get exp Initializing Interface. Expander: SAS2X36 (SAS2x36) Reading the expander information.......... Expander: SAS2X36 (SAS2x36) B3 SAS Address: 50030480:00EE917F Enclosure Logical Id: 50030480:0000007F IP Address: 0.0.0.0 Component Identifier: 0x0223 Component Revision: 0x05 [root@mogile2 test]# ./xflash.dat -i 5003048000E9D67F get exp Initializing Interface. Expander: SAS2X36 (SAS2x36) Reading the expander information.......... Expander: SAS2X36 (SAS2x36) B3 SAS Address: 50030480:00E9D67F Enclosure Logical Id: 50030480:0000007F IP Address: 0.0.0.0 Component Identifier: 0x0223 Component Revision: 0x05 [root@mogile2 test]# ./xflash.dat -i 500304800112D97F get exp Initializing Interface. Expander: SAS2X36 (SAS2x36) Reading the expander information.......... Expander: SAS2X36 (SAS2x36) B3 SAS Address: 50030480:0112D97F Enclosure Logical Id: 50030480:0112D97F IP Address: 0.0.0.0 Component Identifier: 0x0223 Component Revision: 0x05 Did you catch it? The first 2 enclosures logical ID is partially masked out where the 3rd one (which has a correct unique enclosure ID) is not. We pointed this out to Supermicro and were able to confirm that this address is supposed to be set during manufacturing and there was a problem with a certain batch of these enclosures where the logical ID was not set. We believe that the RAID controller is determining the ID based on the logical ID and since our first 2 enclosures have the same logical ID, they get the same enclosure ID. We also confirmed that 0000007F is the default which comes from LSI as an ID. The next pointer that helps confirm this could be a manufacturing problem with a run of JBODs is the fact that all 6 of the enclosures that have this problem begin with 00E. I believe that between 00E8 and 00EE Supermicro forgot to program the logical IDs correctly and neglected to recall or fix the problem post production. Fortunately for us, there is a tool to manage the WWN and logical ID of the devices from Supermicro: ftp://ftp.supermicro.com/utility/ExpanderXtools_Lite/. Our next step is to schedule a shutdown of these JBODs (after data migration) and reprogram the logical ID and see if it solves the problem. Update 06/28/12 #2: I just discovered this FAQ at Supermicro while Google searching for "lsi 0000007f": http://www.supermicro.com/support/faqs/faq.cfm?faq=11805. I still don't understand why, in the last several times we contacted Supermicro, they would have never directed us to this article :\

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