Search Results

Search found 5545 results on 222 pages for 'customer centric'.

Page 50/222 | < Previous Page | 46 47 48 49 50 51 52 53 54 55 56 57  | Next Page >

• "ODM" - One of the Support team's most valued acronyms

  - by graham.mckendry(at)oracle.com

  If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

  Read the article

• Oracle CRM/CX Newsletter October/November edition

  - by Richard Lefebvre

  A new edition of the CRM/CX Newsletter is now available, check it out HERE. This edition's content features: News Spotlight: Customer Experience Summit Spotlight: Oracle OpenWorld 2012 Webcasts Blogosphere White Papers   Product Update Customer Buzz Press Releases Featured Training Partner Update Events

  Read the article

• Cookie manager PHP

  - by HaCos

  I own a Joomla commerce store and although I use Google Analytics in order to track visitors, I need to install a cookie manager in order to be able to track cookies that were installed on customer when he punctuate an order. To be more specific , I am planning to join an affiliate network and I need somehow to track no only the last visit of a customer but if he has a cookie and from which affiliate network as well.

  Read the article

• Google I/O Sandbox Case Study: Assistly

  Google I/O Sandbox Case Study: Assistly We interviewed Assistly at the Google I/O Sandbox on May 11, 2011. They explained to us the benefits of building on Google Apps. Assistly is a customer management system that helps companies deliver top-quality customer service. For more information about developing with Google Apps, visit: code.google.com For more information on Assistly, visit: www.assistly.com From: GoogleDevelopers Views: 21 0 ratings Time: 01:29 More in Science & Technology

  Read the article

• How to check areas to load in ASP.NET MVC?

  - by user1741807

  I have a ASP.NET MVC application which uses areas for the different features of the application. It should display different features dependent on which version of the application the customer have. I need to check which areas to display. But how do I check which areas to display? Is it just to wrap the menu in an if statement to check if the customer have a version of the application that is allowed to see the area?

  Read the article

• Is it reasonable to insist on reproducing every defect before diagnosing and fixing it?

  - by amphibient

  I work for a software product company. We have large enterprise customers who implement our product and we provide support to them. For example, if there is a defect, we provide patches, etc. In other words, It is a fairly typical setup. Recently, a ticket was issued and assigned to me regarding an exception that a customer found in a log file and that has to do with concurrent database access in a clustered implementation of our product. So the specific configuration of this customer may well be critical in the occurrence of this bug. All we got from the customer was their log file. The approach I proposed to my team was to attempt to reproduce the bug in a similar configuration setup as that of the customer and get a comparable log. However, they disagree with my approach saying that I should not need to reproduce the bug (as that is overly time-consuming and will require simulating a server cluster on VMs) and that I should simply "follow the code" to see where the thread- and/or transaction-unsafe code is and put the change working off of a simple local development, which is not a cluster implementation like the environment from which the occurrence of the bug originates. To me, working out of an abstract blueprint (program code) rather than a concrete, tangible, visible manifestation (runtime reproduction) seems like a difficult working environment (for a person of normal cognitive abilities and attention span), so I wanted to ask a general question: Is it reasonable to insist on reproducing every defect and debug it before diagnosing and fixing it? Or: If I am a senior developer, should I be able to read (multithreaded) code and create a mental picture of what it does in all use case scenarios rather than require to run the application, test different use case scenarios hands on, and step through the code line by line? Or am I a poor developer for demanding that kind of work environment? Is debugging for sissies? In my opinion, any fix submitted in response to an incident ticket should be tested in an environment simulated to be as close to the original environment as possible. How else can you know that it will really remedy the issue? It is like releasing a new model of a vehicle without crash testing it with a dummy to demonstrate that the air bags indeed work. Last but not least, if you agree with me: How should I talk with my team to convince them that my approach is reasonable, conservative and more bulletproof?

  Read the article

• Should you promise to deliver a feature that you aren't sure if its implementable?

  - by user476

  In an article from HN, I came across the following advice: Always tell your customer/user "yes", even if you're not sure. 90% of the time, you'll find a way to do it. 10% of the time, you'll go back and apologize. Small price to pay for major personal growth But I've always thought that one should do a feasibility analysis before making any kind of promises to a customer/user, so that they aren't misled at any point. At what circumstances, then, should the above advice applicable?

  Read the article

• Relevance of Performance Based SEO Services

  It was an interesting conversation between a Search Engine Optimization (SEO) business development person and a prospective customer. The prospective customer had scoffed at the SEO person's sales pitch about them offering "Performance Based SEO Services", saying Performance Based Services of any kind in life is not a luxury but a fundamental requirement.

  Read the article

• REST API Best practice: How to accept as input a list of parameter values

  - by whatupwilly

  Hi All, We are launching a new REST API and I wanted some community input on best practices around how we should have input parameters formatted: Right now, our API is very JSON-centric (only returns JSON). The debate of whether we want/need to return XML is a separate issue. As our API output is JSON centric, we have been going down a path where our inputs are a bit JSON centric and I've been thinking that may be convenient for some but weird in general. For example, to get a few product details where multiple products can be pulled at once we currently have: http://our.api.com/Product?id=["101404","7267261"] Should we simplify this as: http://our.api.com/Product?id=101404,7267261 Or is having JSON input handy? More of a pain? We may want to accept both styles but does that flexibility actually cause more confusion and head aches (maintainability, documentation, etc.)? A more complex case is when we want to offer more complex inputs. For example, if we want to allow multiple filters on search: http://our.api.com/Search?term=pumas&filters={"productType":["Clothing","Bags"],"color":["Black","Red"]} We don't necessarily want to put the filter types (e.g. productType and color) as request names like this: http://our.api.com/Search?term=pumas&productType=["Clothing","Bags"]&color=["Black","Red"] Because we wanted to group all filter input together. In the end, does this really matter? It may be likely that there are so many JSON utils out there that the input type just doesn't matter that much. I know our javascript clients making AJAX calls to the API may appreciate the JSON inputs to make their life easier. Thanks, Will

  Read the article

• Ubuntu software stack to mimic Active Directory auth

  - by WickedGrey

  I'm going to have an Ubuntu 11.10 box in a customer's data center running a custom webapp. The customer will not have ssh access to the box, but will need authentication and authorization to access the webapp. The customer needs to have the option of either pointing the webapp at something that we've installed locally on the machine, or to use an Active Directory server that they have. I plan on using a standard "users belong to groups; groups have sets of permissions; the webapp requires certain permissions to respond" auth setup. What software stack can I install locally that will allow an easy switch to and from an Active Directory server, while keeping the configuration as simple as possible (both for me and the end customer)? I would like to use as much off-the-shelf software for this as possible; I do not want to be in the business of keeping user passwords secure. I could see handling the user/group/permission relationships myself if there is not a good out-of-the-box solution (but that seems highly unlikely). I will accept answers in the form of links to "here is what you need" pages, but not "here is what Kerberos does" unless that page also tells me if it's required for my use case (essentially, I know that AD can speak Kerberos, but I can't tell if I need it to, or if I can just use LDAP, or...).

  Read the article

• Move postfix maildir files from one mail server to another

  - by Tauren

  I have a new mail server configured as described in this howto: http://howtoforge.com/virtual-users-domains-postfix-courier-mysql-squirrelmail-ubuntu-9.10 I also have an ancient mail server configured very similarly (using the same HOWTO, just for Fedora Core 6, if I recall correctly). Earlier today I had to switch from the old server to the new one, and the old one is no longer online. However, after I had migrated everything and switched it all over, I discovered a bunch of undelivered mail in the queue. It got delivered to the local mailboxes on the old server, so now there are a bunch of messages on it that I'd like to move to the new server. The new server has already received new messages, so I need to merge the files together somehow. For each user with an email of [email protected], there are files like this on both servers: /home/vmail/customer.com/username/maildirsize /home/vmail/customer.com/username/courierpop3dsizelist /home/vmail/customer.com/username/new/1271481177.Vca01I6006bM580357.mailhost.mydomain.com Can I simply copy the hundreds of files in the various new directories on the old server to the corresponding new directories on the new server? Will the maildirsize and courierpop3dsizelist files get updated automatically, or do I need to do something to update them?

  Read the article

• Configure a Windows PC as network appliance w/o monitor, keyboard and mouse

  - by Joshua Lim

  I intend to use a small form factor PC with Windows 7 Professional installed as a network appliance attached directly to my customer's LAN without connecting a monitor, keyboard or mouse. How should I configure the networking for my PC so that I can access it via say my laptop? I figure that I can do it 2 ways. Attach my laptop to the PC using a crossover cable? Connect via RDP and configure networking. Configure an IP address on the PC before I deliver it to the customer place. At the customer's place, attach the PC to LAN and connect to the IP address which I previously configured from my laptop or from one of the customer's workstations. I know the first way is doable, but is the second way possible? I'm sorry if this question sounds ridiculous - I am Delphi programmer but a novice on networking. Finally, if possible, I hope to make the configuration process web based as I wouldn't like to reveal the fact that I am using Win7 Pro for the network appliance!

  Read the article

• Excel: How to treat multiple lines as one while sorting?

  - by crono

  I get a XLS-File as a database report. The File is in the following format: | Customer | Name | ... | Orders 1 | 6 | ... | ... | 1234 2 | | | | 4567 3 | | | | 8910 4 | 3 | ... | ... | 3210 5 | | | | 8765 6 | 1 | ... | ... | 1000 7 | | | | 1001 I need to sort this thing on a column which is only "filled" in the first line of a "record" (here: Line 1-3, 4+5, 6+7) like "Customer" in this example. Is there a way (without falling back to VBA) to keep the lines together which form a "record" while sorting on them. I know, this is abusing Excel but I have no other choise here. The expected output after sorting on "Customer" would be: | Customer | Name | ... | Orders 1 | 1 | ... | ... | 1000 2 | | | | 1001 3 | 3 | ... | ... | 3210 4 | | | | 8765 5 | 6 | ... | ... | 1234 6 | | | | 4567 7 | | | | 8910

  Read the article

• Software Router: pfSense or Vyatta ?

  - by Kedare

  Hello, I'm rebuilding my home network and I am look to an alternative to the very expensives Cisco. So I take a lookt at the software routers, I've found Vyatta and pfSense. I have tested both and I find both great, but I don't know which one to choose. I need a router software that : Supports IPv6 (both do with pfSense 2 RC1) Allows me to join an OpenVPN Network Is free Configurable by CLI (WebGUI is a plus) After some testing, it looks like both a very featured, but Vyatta looks more CLI-centric where pfSense looks more WebGUI-centric. Which do you recommend me ? Why ? Is there any limitations on the free version of Vyatta ? I would like to run it on a small box like Soekris ones, it that possible ? (pfSense will run it, but I'm not sure with Vyatta) Thank you

  Read the article

• Entity Framework 4.0: Creating objects of correct type when using lazy loading

  - by DigiMortal

  In my posting about Entity Framework 4.0 and POCOs I introduced lazy loading in EF applications. EF uses proxy classes for lazy loading and this means we have new types in that come and go dynamically in runtime. We don’t have these types available when we write code but we cannot forget that EF may expect us to use dynamically generated types. In this posting I will give you simple hint how to use correct types in your code. The background of lazy loading and proxy classes As a first thing I will explain you in short what is proxy class. Business classes when designed correctly have no knowledge about their birth and death – they don’t know how they are created and they don’t know how their data is persisted. This is the responsibility of object runtime. When we use lazy loading we need a little bit different classes that know how to load data for properties when code accesses the property first time. As we cannot add this functionality to our business classes (they may be stored through more than one data access technology or by more than one Data Access Layer (DAL)) we create proxy classes that extend our business classes. If we have class called Product and product has lazy loaded property called Customer then we need proxy class, let’s say ProductProxy, that has same public signature as Product so we can use it INSTEAD OF product in our code. ProductProxy overrides Customer property. If customer is not asked then customer is null. But if we ask for Customer property then overridden property of ProductProxy loads it from database. This is how lazy loading works. Problem – two types for same thing As lazy loading may introduce dynamically generated proxy types we don’t know in our application code which type is returned. We cannot be sure that we have Product not ProductProxy returned. This leads us to the following question: how can we create Product of correct type if we don’t know the correct type? In EF solution is simple. Solution – use factory methods If you are using repositories and you are not using factories (imho it is pretty pointless with mapper) you can add factory methods to your EF based repositories. Take a look at this class. public class Event {     public int ID { get; set; }     public string Title { get; set; }     public string Location { get; set; }     public virtual Party Organizer { get; set; }     public DateTime Date { get; set; } } We have virtual member called Organizer. This property is virtual because we want to use lazy loading on this class so Organizer is loaded only when we ask it. EF provides us with method called CreateObject<T>(). CreateObject<T>() is member of ObjectContext class and it creates the object based on given type. In runtime proxy type for Event is created for us automatically and when we call CreateObject<T>() for Event it returns as object of Event proxy type. The factory method for events repository is as follows. public Event CreateEvent() {     var evt = _context.CreateObject<Event>();     return evt; } And we are done. Instead of creating factory classes we created factory methods that guarantee that created objects are of correct type. Conclusion Although lazy loading introduces some new objects we cannot use at design time because they live only in runtime we can write code without worrying about exact implementation type of object. This holds true until we have clean code and we don’t make any decisions based on object type. EF4.0 provides us with very simple factory method that create and return objects of correct type. All we had to do was adding factory methods to our repositories.

  Read the article

• New TFS Template Available - "Agile Dev in a Waterfall Environment"–GovDev

  - by Hosam Kamel

    Microsoft Team Foundation Server (TFS) 2010 is the collaboration platform at the core of Microsoft’s application lifecycle management solution. In addition to core features like source control, build automation and work-item tracking, TFS enables teams to align projects with industry processes such as Agile, Scrum and CMMi via the use of customable XML Process Templates. Since 2005, TFS has been a welcomed addition to the Microsoft developer tool line-up by Government Agencies of all sizes and missions. However, many government development teams consistently struggle with leveraging an iterative development process all while providing the structure, visibility and status reporting that is required by many Government, waterfall-centric, project methodologies. GovDev is an open source, TFS Process Template that combines the formality of CMMi/Waterfall with the flexibility of Agile/Iterative: The GovDev for TFS Accelerator also implements two new custom reports to support the customized process and provide the real-time visibility across the lifecycle with full traceability and drill down to tasks, tests and code: The TFS Accelerator contains: A custom TFS process template that implements a requirements centric, yet iterative process with extreme traceability throughout the lifecycle. A custom “Requirements Traceability Report” that provides a single view of traceability for the project.   Within the Traceability Report, you can also view live status indicators and “click-through” to the individual assets (even changesets). A custom report that focuses on “Contributions by Team Member” tracking things like “number of check-ins” and “Net lines added”.  Fully integrated documentation on the entire process and features. For a 45min demo of GovDev, visit: https://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032508359&culture=en-us Download it from Codeplex here.     Originally posted at "Hosam Kamel| Developer & Platform Evangelist" http://blogs.msdn.com/hkamel

  Read the article

• links for 2010-03-11

  - by Bob Rhubart

  Andy Mulholland: (Information Technology) + (Business Technology) ÷ Clouds = Infostructure "Internal information technology with its dedicated users, applications, licenses, client-server, data-centric and close coupled integration architecture cannot support externally oriented business technology where almost every condition is different. Internet connectivity and the emergence of people centric services in the web 2.0 world has led business and user expectations to shift dramatically and give rise to the expectation of a new and completely different working environment, based in the cloud, or more correctly, clouds." -- Andy Mulholland, CTO Blog, Capgemini (tags: enterprisearchitecture cloud web2.0 entarch) @myfear: Getting started with (GSW #2): GlassFish v3 "If the application server/container of your choice is a Java EE compliant one, you are on the right track. This list is not too long these days, if you look for Java EE 6 compliant servers. The most prominent and well-known is also the Java EE 6 reference implementation (RI): The Oracle GlassFish v3." -- Oracle ACE Markus "@myfear" Eisele (tags: oracle otn oracleace glassfish java) @oraclenerd: The"Database is a Bucket" Mentality "Could it be that everyone out there believes that the sole purpose of a database is to store data? That it can't do anything else?" -- Chet "@oraclenerd" Justice (tags: otn oracle database dba) The Encyclopedia of SOA "SOA is an anagram for OSA, which means female bear in spanish. It is a well-known fact in the spanish-speaking world that female bears are able to model business processes and optimize reusable IT assets better than any other hibernating animal." -- One of the surprisingly funny nuggets of wisdom available in the Encyclopedia of SOA. (tags: architecture chucknorris humor soa software technology webservices) Marina Fisher: Book Review - Web 2.0 Fundamentals Marina Fisher reviews WEB 2.0 FUNDAMENTALS by Oswald Campesato and Kevin Nilson. (tags: sun web2.0 bookreview socialnetworking)

  Read the article

• CQRS - Benefits

  - by Dylan Smith

  Thanks to all the comments and feedback from the last post I think I have a better understanding now of the benefits of CQRS (separate from the benefits of Event Sourcing). I’m going to try and sum it up here, and point out some areas where I could still use some advice: CQRS Benefits Sounds like the primary benefit of CQRS as an architecture is it allows you to create a simpler domain model by sucking out everything related to queries. I can definitely see the benefit to this, in general the domain logic related to commands is the high-value behavior in the software, but the logic required to service the queries would add a lot of low-value “noise” to the domain model that would dilute the high-value (command) behavior – sorting, paging, filtering, pre-fetch paths, etc. Also the most appropriate domain structure for implementing commands might not be the most optimal for implementing queries. To paraphrase Greg, this usually results in a domain model that is mediocre at both, piss-poor at one, or more likely piss-poor at both commands and queries. Not only will you be able to simplify your domain model by pulling out all the query logic, but at least a handful of commands in most systems will probably be “pass-though” type commands with little to no logic that just generate events. If these can be implemented directly in the command-handler and never touch the domain model, this allows you to slim down the domain model even more. Also, if you were to do event sourcing without CQRS, you no longer have a database containing the current state (only the domain model would) which makes it difficult (or impossible) to support ad-hoc querying and/or reporting that is common in most business software. Of course CQRS provides some great scalability benefits, not only scalability but I have to assume that it provides extremely low latency for most operations, especially if you have an asynchronous event bus. I know Greg says that you get a 3x scaling (Commands, Queries, Client) of your ability to perform parallel development, but IMHO, it seems like it only provides 1.5x scaling since even without CQRS you’re going to have your client loosely coupled to your domain - which is still a great benefit to be able to realize. Questions / Concerns If all the queries against an aggregate get pulled out to the Query layer, what if the only commands for that aggregate can be handled in a “pass-through” manner with the command handler directly generating events. Is it possible to have an aggregate that isn’t modeled in the domain model? Are there any issues or downsides to this? I know in the feedback from my previous posts it was suggested that having one domain model handling both commands and queries requires implementing a lot of traversals between objects that wouldn’t be necessary if it was only servicing commands. My question is, do you include traversals in your domain model based on the needs of the code, or based on the conceptual domain model? If none of my Commands require a Customer.Orders traversal, but the conceptual domain includes the concept of a set of orders belonging to a customer – should I model that in my domain model or not? I like the idea of using the Query side of the architecture as a place to put junior devs where the risk of them screwing something up has minimal impact. But I’m not sold on the idea that you can actually outsource it. Like I said in one of my comments on my previous post, the code to handle a query and generate DTO’s is going to be dead simple, but the code to process events and apply them to the tables on the query side is going to require a significant amount of domain knowledge to know which events to listen for to update each of the de-normalized tables (and what changes need to be made when each event is processed). I don’t know about everybody else, but having Indian/Russian/whatever outsourced developers have to do anything that requires significant domain knowledge has never been successful in my experience. And if you need to spec out for each new query which events to listen to and what to do with each one, well that’s probably going to be just as much work to document as it would be to just implement it. Greg made the point in a comment that doing an aggregate query like “Total Sales By Customer” is going to be inefficient if you use event sourcing but not CQRS. I don’t understand why that would be the case. I imagine in that case you’d simply have a method/property on the Customer object that calculated total sales for that customer by enumerating over the Orders collection. Then the application services layer would generate DTO’s off of the Customers collection that included say the CustomerID, CustomerName, TotalSales, or whatever the case may be. As long as you use a snapshotting implementation, I don’t see why that would be anymore inefficient in a DDD+Event Sourcing implementation than in a typical DDD implementation. Like I mentioned in my last post I still have some questions about query logic that haven’t been answered yet, but before I start asking those I want to make sure I have a strong grasp on what benefits CQRS provides.  My main concern with the query logic was that I know I could just toss it all into the query side, but I was concerned that I would be losing the benefits of using CQRS in the first place if I did that.  I want to elaborate more on this though with some example situations in an upcoming post.

  Read the article

• Spotlight on Claims: Serving Customers Under Extreme Conditions

  - by [email protected]

  Oracle Insurance's director of marketing for EMEA, John Sinclair, recently attended the CII Spotlight on Claims event in London. Bad weather and its implications for the insurance industry have become very topical as the frequency and diversity of natural disasters - including rains, wind and snow - has surged across Europe this winter. On England's wettest day on record, the county of Cumbria was flooded with 12 inches of rain within 24 hours. Freezing temperatures wreaked havoc on European travel, causing high speed TVG trains to break down and stranding hundreds of passengers under the English Chanel in a tunnel all night long without heat or electricity. A storm named Xynthia thrashed France and surrounding countries with hurricane force, flooding ports and killing 51 people. After the Spring Equinox, insurers may have thought the worst had past. Then came along Eyjafjallajökull, spewing out vast quantities of volcanic ash in what is turning out to be one of most costly natural disasters in history. Such extreme events challenge insurance companies' ability to service their customers just when customers need their help most. When you add economic downturn and competitive pressures to the mix, insurers are further stretched and required to continually learn and innovate to meet high customer expectations with reduced budgets. These and other issues were hot topics of discussion at the recent "Spotlight on Claims" seminar in London, focused on how weather is affecting claims and the insurance industry. The event was organized by the CII (Chartered Insurance Institute), a group with 90,000 members. CII has been at the forefront in setting professional standards for the insurance industry for over a century. Insurers came to the conference to hear how they could better serve their customers under extreme weather conditions, learn from the experience of their peers, and hear about technological breakthroughs in climate modeling, geographic intelligence and IT. Customer case studies at the conference highlighted the importance of effective and constant communication in handling the overflow of catastrophe related claims. First and foremost is the need to rapidly establish initial communication with claimants to build their confidence in a positive outcome. Ongoing communication then needs to be continued throughout the claims cycle to mange expectations and maintain ownership of the process from start to finish. Strong internal communication to support frontline staff was also deemed critical to successful crisis management, as was communication with the broader insurance ecosystem to tap into extended resources and business intelligence. Advances in technology - such web based systems to access policies and enter first notice of loss in the field - as well as customer-focused self-service portals and multichannel alerts, are instrumental in improving customer satisfaction and helping insurers to deal with the claims surge, which often can reach four or more times normal workloads. Dynamic models of the global climate system can now be used to better understand weather-related risks, and as these models mature it is hoped that they will soon become more accurate in predicting the timing of catastrophic events. Geographic intelligence is also being used within a claims environment to better assess loss reserves and detect fraud. Despite these advances in dealing with catastrophes and predicting their occurrence, there will never be a substitute for qualified front line staff to deal with customers. In light of pressures to streamline efficiency, there was debate as to whether outsourcing was the solution, or whether it was better to build on the people you have. In the final analysis, nearly everybody agreed that in the future insurance companies would have to work better and smarter to keep on top. An appeal was also made for greater collaboration amongst industry participants in dealing with the extreme conditions and systematic stress brought on by natural disasters. It was pointed out that the public oftentimes judged the industry as a whole rather than the individual carriers when it comes to freakish events, and that all would benefit at such times from the pooling of limited resources and professional skills rather than competing in silos for competitive advantage - especially the end customer. One case study that stood out was on how The Motorists Insurance Group was able to power through one of the most devastating catastrophes in recent years - Hurricane Ike. The keys to Motorists' success were superior people, processes and technology. They did a lot of upfront planning and invested in their people, creating a healthy team environment that delivered "max service" even when they were experiencing the same level of devastation as the rest of the population. Processes were rapidly adapted to meet the challenge of the catastrophe and continually adapted to Ike's specific conditions as they evolved. Technology was fundamental to the execution of their strategy, enabling them anywhere access, on the fly reassigning of resources and rapid training to augment the work force. You can learn more about the Motorists experience by watching this video. John Sinclair is marketing director for Oracle Insurance in EMEA. He has more than 20 years of experience in insurance and financial services.

  Read the article

• OpenWorld: Spotlight on Fusion CRM

  - by Tony Berk

  Oracle OpenWorld is less than 2 weeks away, so you need to start figuring out how you are going to maximize your week. I don't want to discourage you, but I'm pretty sure it is impossible to attend all 2000+ sessions. So you need to focus on what's important to you. Many of our CRM customers will be interested in Fusion CRM, since they have already started Fusion implementations or determining when to start. If that's you, or you are just looking for an overview of Fusion CRM, we've got you covered! Let's start at the top! For an overview of what is in Fusion CRM and where it is going, you should attend the general session and roadmap session: General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. There is also a General Session for all Fusion Applications providing insight into the current strategy of the full product line and a high-level roadmap for each product area: Oracle Fusion Applications—Overview, Strategy, and Roadmap (GEN9433) - Oct 1, 10:45AM. This session will be repeated on Oct 3, 10:15AM. Now, if you want to drill down into some more detail, there are a lot more sessions with Oracle product management and customers. I'll highlight a few, but suggest you review the Fusion CRM Focus On document, or the search in the Content Catalog or Session Builder.  Driving Sales Performance with Oracle Fusion CRM (CON9744) - Oct 3, 10:15AM. Demonstrates how sales executives can gain instant visibility into their business, deliver pervasive coaching to their reps, maximize their sales pipeline, and drive team alignment. The result is increased sales performance that enables sales executives to deliver more revenue without increasing their resources or expenses. Maximize Your Revenue Potential with Oracle Fusion CRM Sales Planning (CON9751) - Oct 2, 1:15PM. Learn how Oracle Fusion CRM helps companies intelligently optimize sales planning and manage sales performance including the ability to predict their future sales opportunities and use those predictions in conjunction with past sales data to optimally define their sales territories, sales quotas, and incentive compensation plans. Boost Marketing’s Contribution to Revenue with Oracle Fusion CRM Marketing (CON9746) - Oct 3, 11:45AM. Learn how Oracle Fusion CRM can help your organization integrate sales and marketing, using one CRM platform. See how Oracle Fusion CRM can help your organization learn where to invest its precious marketing dollars; drive more revenue with cross-channel marketing and prospecting capabilities, including and not limited to e-mail, Web, and social media; improve lead conversion with integrated lead management functionality; and do more with less by automating many manual tasks. Oracle Fusion CRM: Social Marketing (CON11559) - Oct 1, 3:15PM. Learn how Oracle’s acquisition of Collective Intellect, Vitrue, and Involver extends Oracle Fusion Marketing as a world-class social marketing solution. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15AM. Hear how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle's social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Of course, we recommend you hear from the current Fusion CRM customers too. So, don't miss Oracle Fusion Customer Relationship Management: Customer Adoption and Experiences (CON9415) on Oct 3 at 10:15AM for panel of customers discussing implementation experiences, best practices and benefits.  After listening to all of this great information, you are probably going to have questions. Well, the experts will be on hand to help answer your questions and plan how your organization can get going with Fusion CRM. Be sure to head down to the DEMOgrounds and CRM Pavilion in the Moscone West Exhibit Hall. And finally, there is the always popular Meet the Experts session focused on Fusion CRM (MTE9658) on Oct 2 at 5PM (pre-registration via Schedule Builder is recommended.) In addition, there are more sessions on Mobility, Extensibility, Incentive Compensation, Fusion Customer Hub and other key components of the Fusion Applications infrastructure, Oracle Cloud and much, much more! For a full list, utilize the Fusion CRM Focus On document and Content Catalog. Enjoy!

  Read the article

• New Whitepaper: Primer on Integrating with EBS 12 with Other Applications

  - by Rekha Ayothi

  Oracle E-Business Suite offers several integration points and a variety of integration technologies. While a given integration point may be available through various technologies and products, it is important to select the best approach for your specific integration requirements. I am pleased to announce the publication of a new white paper that can help with this: Oracle E-Business Suite Release 12.1.3 - Integration Products and Technologies Primer (Note 1494997.1) This whitepaper reviews integration strategies for Oracle E-Business Suite applications that are available today. The intended audience is solution architects, integration consultants, and anyone else interested in learning about integration options with Oracle E-Business Suite. The white paper outlines the following enterprise application integration styles: Data-centric integration Integration through native interfaces Process-centric integration Event-driven integration B2B integration Integration through web services  The white paper also discusses Oracle E-Business Suite application layer products and technologies that address the specific needs of each of these integration styles. It concludes with criteria for selecting the appropriate integration-related tools and technologies for your requirements. Attending OpenWorld 2012? We have two sessions covering Oracle E-Business Suite integration. Please join us to hear more on this subject: CON9005 - Oracle E-Business Suite Integration Best Practices ( Tuesday, Oct 2, 1:15 PM - 2:15 PM - Moscone West 2018) CON8716 - Web Services and SOA Integration Options for Oracle E-Business Suite ( Thursday, Oct 4, 11:15 AM - 12:15 PM - Moscone West 2016)  Related Articles E-Business Suite Technology Sessions at OpenWorld 2012 Webcast Replay Available: SOA Integration Options for E-Business Suite BPEL 11.1.1.6 Certified for Prebuilt E-Business Suite 12.1.3 SOA Integrations New Whitepaper: Defining Web Applications Desktop Integrators That Return Error Messages

  Read the article

• Oracle Virtual Developer Day: Oracle Fusion Development

  - by rituchhibber

  Get up to date and learn everything you wanted to know about Oracle ADF & Fusion Development plus live Q&A chats with Oracle technical staff. Oracle Application Development Framework (ADF) is the standards based, strategic framework for Oracle Fusion Applications and Oracle Fusion Middleware. Oracle ADF's integration with the Oracle SOA Suite, Oracle WebCenter and Oracle BI creates a complete productive development platform for your custom applications. Join us at this FREE virtual event and learn the latest in Fusion Development including: Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle ADF development with Eclipse Oracle WebCenter Portal and ADF Development Application Lifecycle Management with ADF Building Process Centric Applications with ADF and BPM Oracle Business Intelligence and ADF Integration Live Q&A chats with Oracle technical staff Developer lead, manager or architect - this event has something for everyone. Don't miss this opportunity. December 11th, 2012, at 9:00 – 13:00 GMT/ 10:00 - 14:00 CET Register online now for this FREE event! Agenda 9:00 am - 9:30 am Opening 9:30 am - 10:00 am Keynote Oracle Fusion Development Track 1 Introduction to Fusion Development Track 2 What's New in Fusion Development Track 3 Fusion Development in the Enterprise Track 4 Hands On Lab - WebCenter Portal and ADF Lab w/ JDeveloper 10:00 am - 11:00 am Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle WebCenter Portal and ADF Development Lab materials can be found on event wiki here. Q&A about the lab is available throughout the event. 11:00 am - 12:00 pm Rich Web UI made simple - an ADF Faces Overview Oracle Enterprise Pack for Eclipse - ADF Development Building Process Centric Applications with ADF and BPM 12:00 pm - 1:00 pm Next Generation Controller for JSF Application Lifecycle Management for ADF Oracle Business Intelligence and ADF Integration Click here to view session Abstracts. We look forward to welcoming you at this free event!

  Read the article

• BPM11g Launch - Spotlight on Innovation: A Unified Business Process Management Solution June 17th 2

  - by Jürgen Kress

  Spotlight on Innovation: A Unified Business Process Management Solution Thursday, June 17th, 2010 10 a.m. PT / 18:00 UK / 19:00 CET Presented by: Hasan Rizvi Senior Vice President Oracle Product Management Business Process Management (BPM) is essential for managing change and increasing business visibility, agility, and efficiency. To make the most of BPM, businesses today need to benefit from a new generation of process management solutions. Join Hasan Rizvi, Senior Vice President, Oracle Product Development, as he discusses Oracle’s innovations in the new BPM Suite 11g which will define the next generation of process management. Discover how you can leverage this complete, open, and integrated BPM solution that delivers: Management of all types of processes; including system, human, document, and decision-centric A simplified path to achieving greater business visibility, agility, and efficiency A unified process foundation that simplifies process management with a unified process engine and preintegration of process subsystems User-centric design that simplifies process modeling and interaction Social BPM interaction that provides social computing in the context of BPM to simplify and add richness to collaboration Register today for this live Webcast, another edition in a series introducing the next wave of products in Oracle Fusion Middleware 11g. Did you missed our BPM 11g webcast with Clemens Utschig-Utschig? The recorded version is now available! Here is your feedback: First experience with BPMN 2.0 in Oracle BPM Studio 11g by Hajo Normann Warum Oracle BPM Studio 11g? by Torsten Winterberg Oracle BPM 11g, less is more by Léon Smiers Oracle BPM 11g Integration with ADF and WebCenter Suite by Andrejus Baranovskis Oracle BPM11g available! by Guido Schmutz Listen to more feedback here. If you are working on BPM 11g projects and you would like to attend a hands-on training session, please contact Jürgen Kress. Technorati Tags: BPM,BPMN2.0,SOA,Hasan Rizvi,SOA Partner Community

  Read the article

• Expression Studio 4 Community Launch Event

  - by Timmy Kokke

  Event On June 7th Expression Studio 4 will be launched at the Internet Week in New York. One day later, on June 8th, the Dutch Silverlight and Expression User Group SIXIN organizes the Dutch Community Launch in collaboration with Microsoft and Centric at Centric's office in IJsselstein. To celebrate the 4 Expression release we have two interesting speakers. In addition, we give three packages Expression Studio and more great gifts away.   Program The preliminary program for the evening is as follows: 5:45 p.m. - Food, drinks and networking 6:45 p.m. - Reception and Introduction by Koen Zwikstra, co-founder of SIXIN and Silverlight MVP 7:00 p.m. - Phone 7 Building a Windows application using the new features of Expression Blend by Loek van den Ouweland, founder and web designer for Magic Studio 8:00 p.m. - Break 8:30 p.m. - Tour Encoder and Expression Web by Antoni Dol, senior designer at Macaw 9:30 p.m. - Networking while enjoying a drink   Ask your question to one of the speakers If you have a question to one of the speakers, then you can by email ([email protected]) or thru Twitter. Send an email with subject # expression4 or send a tweet @ sixinUG and use it to hashtag # expression4.   Register To register for this event or to get more information you can go to the SIXIN meetings page here.   Special thanks to our sponsors:

  Read the article

• Virtual Developer Day: Oracle Fusion Development

  - by Dmitry Nefedkin

  Do you want get up to date and learn everything you wanted to know about Oracle ADF & Fusion Development plus live Q&A chats with Oracle technical staff? Join us on Dec, 11, 2012 9:00 - 13:00 GMT at this FREE virtual event and learn the latest in Fusion Development including: Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle ADF development with Eclipse Oracle WebCenter Portal and ADF Development Application Lifecycle Management with ADF Building Process Centric Applications with ADF and BPM Oracle Business Intelligence and ADF Integration Live Q&A chats with Oracle technical staff   Developer lead, manager or architect – this event has something for everyone. Don't miss this opportunity! Agenda 9:00 a.m. – 9:30 a.m. Opening 9:30 a.m. – 10:00 a.m. KeynoteOracle Fusion Development Track 1Introduction to Fusion Development Track 2What's New in Fusion Development Track 3Fusion Development in the Enterprise Track 4Hands On Lab - WebCenter Portal and ADF Lab w/ JDeveloper 10:00 a.m. – 11:00 a.m. Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle WebCenter Portal and ADF Development Lab materials can be found on event wiki here. Q&A about the lab is available throughout the event. 11:00 a.m. – 12:00 p.m. Rich Web UI made simple – an ADF Faces Overview Oracle Enterprise Pack for Eclipse - ADF Development Building Process Centric Applications with ADF and BPM 12:00 p.m. – 1:00 p.m. Next Generation Controller for JSF Application Lifecycle Management for ADF Oracle Business Intelligence and ADF Integration View Session Abstracts

  Read the article

< Previous Page | 46 47 48 49 50 51 52 53 54 55 56 57  | Next Page >