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  • Task Manager with Trac support for Mac

    - by Dmitry
    Found Mylyn as a very good task manager that supports Trac and Gmail Task. I've seen Tasktop, but looking for something with smaller memory footprint that I could always run in background. Is there any lighter client (not on Eclipse platform) to manager at least Trac tasks (via XML-RPC) and in best case scenario with GMail Tasks support?

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  • Making web server in C with native scripting support

    - by guitar-
    I'm an intermediate C developer, trying to get better. I want to make a very basic and lightweight HTTP server with its own scripting language. Could I use something like Lua for scripting? If not, what? I don't want to use CGI/FastCGI like Apache does for PHP in most cases, I want my server to natively support my scripting language.

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  • paperclip plugin not support for I18n

    - by user354413
    I've added I18n support for error messages: Now you can define translations for the errors messages in e.g. your YAML locale file: en: paperclip: errors: attachment: size: "Invalid file size" content_type: "Unsupported content type" presence: "Cant' be blank" when I use validates_attachemnt_zie :avatar how to get error message?

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  • Which browsers support html5 offline storage?

    - by Marcin
    Essentially, I wanted to run a piece of demo code from W3c Offline Webapps page. It looks like that: var db = window.openDatabase("notes", "", "The Example Notes App!", 1048576); Firefox 3.5, IE8 and Chrome do not seem to get it. Is there anybody out there that actually wrote support for that? Or is this wishful thinking about 'the standard of the future'?

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  • Bug tracking/ticket systems? What is good?

    - by Earlz
    Hello, we are looking for a bug tracking software that is suitable for us developers and for our (non technical) end users. We our currently using FogBugz which is very amazing, except for it sucks for the end user support. It could be possible to write a portal/add in for it to do what we want, but it'd still be rather hackish to make FogBugz do something it wasn't designed for. What bug tracking systems out there would you guys recommend? We are looking for something relatively cheap(or free). We are a very small startup (less than 5 people) dealing with 50 or so end users. Any ideas? Also, we do not need extra features like wikis or discussion groups or anything like that. Basically just a way for our end users to submit bugs and support requests, and a way for the developers to keep track of bugs and features.

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  • What documentation is helpful when supporting an application?

    - by Andrew
    I am going to be taking over from a developer here at work soon. Hence, I'll be supporting all the applications that he has written over the last few years. My question is, when supporting an application that you probably don't know much about, what kind of documentation is most helpful to get a handle on how to fix problems, extend functionality, modify functionality, etc? I'm thinking it would need to give you an overview of what the software does, what interfaces it has to other software, what databases it uses, usernames, passwords, and so on. Is there such a thing as a software support document? Referrals to any templates would be most helpful. BTW, unfortunately, there are no requirements documents, specs, etc! So, really my question is, if my colleague had a day to write a single document for each application so that I could (more easily) support it, what would that document be and/or what would it look like?

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  • Know Your Service Request Status

    - by Get Proactive Customer Adoption Team
    Untitled Document To monitor a Service Request or not to monitor a Service Request... That should never be the question Monitoring the Service Requests you create is an essential part of the process to resolve your issue when you work with a Support Engineer. If you monitor your Service Request, you know at all times where it is in the process, or to be more specific, you know at all times what action the Support Engineer has taken on your request and what the next step is. When you think about it, it is rather simple... Oracle Support is working the issue, Oracle Development is working the issue, or you are. When you check on the status, you may find that the Support Engineer has a question for you or the engineer is waiting for more information to resolve the issue. If you monitor the Service Request, and respond quickly, the process keeps moving, and you’ll get your answer more quickly. Monitoring a Service Request is easy. All you need to do is check the status codes that the Support Engineer or the system assigns to your Service Request. These status codes are not static. You will see that during the life of your Service request, it will go through a variety of status codes. The best advice I can offer you when you monitor your Service Request is to watch the codes. If the status is not changing, or if you are not getting responses back within the agreed timeframes, you should review the action plan the Support Engineer has outlined or talk about a new action plan. Here are the most common status codes: Work in Progress indicates that your Support Engineer is researching and working the issue. Development Working means that you have a code related issue and Oracle Support has submitted a bug to Development. Please pay a particular attention to the following statuses; they indicate that the Support Engineer is waiting for a response from you: Customer Working usually means that your Support Engineer needs you to collect additional information, needs you to try something or to apply a patch, or has more questions for you. Solution Offered indicates that the Support Engineer has identified the problem and has provided you with a solution. Auto-Close or Close Initiated are statuses you don’t want to see. Monitoring your Service Request helps prevent your issues from reaching these statuses. They usually indicate that the Support Engineer did not receive the requested information or action from you. This is important. If you fail to respond, the Support Engineer will attempt to contact you three times over a two-week period. If these attempts are unsuccessful, he or she will initiate the Auto-Close process. At the end of this additional two-week period, if you have not updated the Service Request, your Service Request is considered abandoned and the Support Engineer will assign a Customer Abandoned status. A Support Engineer doesn’t like to see this status, since he or she has been working to solve your issue, but we know our customers dislike it even more, since it means their issue is not moving forward. You can avoid delays in resolving your issue by monitoring your Service Request and acting quickly when you see the status change. Respond to the request from the engineer to answer questions, collect information, or to try the offered solution. Then the Support Engineer can continue working the issue and the Service Request keeps moving forward towards resolution. Keep in mind that if you take an extended period of time to respond to a request or to provide the information requested, the Support Engineer cannot take the next step. You may inadvertently send an implicit message about the problem’s urgency that may not match the Service Request priority, and your need for an answer. Help us help you. We want to get you the answer as quickly as possible so you can stay focused on your company’s objectives. Now, back to our initial question. To monitor Service Requests or not to monitor Service Requests? I think the answer is clear: yes, monitor your Service Request to resolve the issue as quickly as possible.

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  • Maximum number of memory segments that Notes can support has been exceeded

    - by Sagy
    hi All, I am using Domino.dll to access a NSF file in C#.NET 2.0 I am using multiple thread to access 4 NSF files at a time, its working fine for small NSF files, but if i try to access large NSF files i get the Out of Memory Exception and Maximum number of memory segments that Notes can support has been exceeded. This exception usually occurs when i access NotesDocument object from a large NSFVIewFolder in a while loop. I am releasing the instance of the NotesDocument by using the Marshal.ReleaseComObject(NotesDocument); still it throws the same exception. My goal is to access multiple NSF files at a time (MAX 4 NSF files at a time) for large NSF files (may be in GB). Kindly help me, if you got some solution. Thanks.

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