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• #OOW 2012: Big Data and The Social Revolution

  - by Eric Bezille

  As what was saying Cognizant CSO Malcolm Frank about the "Futur of Work", and how the Business should prepare in the face of the new generation  not only of devices and "internet of things" but also due to their users ("The Millennials"), moving from "consumers" to "prosumers" :  we are at a turning point today which is bringing us to the next IT Architecture Wave. So this is no more just about putting Big Data, Social Networks and Customer Experience (CxM) on top of old existing processes, it is about embracing the next curve, by identifying what processes need to be improve, but also and more importantly what processes are obsolete and need to be get ride of, and new processes put in place. It is about managing both the hierarchical and structured Enterprise and its social connections and influencers inside and outside of the Enterprise. And this does apply everywhere, up to the Utilities and Smart Grids, where it is no more just about delivering (faster) the same old 300 reports that have grown over time with those new technologies but to understand what need to be looked at, in real-time, down to an hand full relevant reports with the KPI relevant to the business. It is about how IT can anticipate the next wave, and is able to answers Business questions, and give those capabilities in real-time right at the hand of the decision makers... This is the turning curve, where IT is really moving from the past decade "Cost Center" to "Value for the Business", as Corporate Stakeholders will be able to touch the value directly at the tip of their fingers. It is all about making Data Driven Strategic decisions, encompassed and enriched by ALL the Data, and connected to customers/prosumers influencers. This brings to stakeholders the ability to make informed decisions on question like : “What would be the best Olympic Gold winner to represent my automotive brand ?”... in a few clicks and in real-time, based on social media analysis (twitter, Facebook, Google+...) and connections link to my Enterprise data. A true example demonstrated by Larry Ellison in real-time during his yesterday’s key notes, where “Hardware and Software Engineered to Work Together” is not only about extreme performances but also solutions that Business can touch thanks to well integrated Customer eXperience Management and Social Networking : bringing the capabilities to IT to move to the IT Architecture Next wave. An example, illustrated also todays in 2 others sessions, that I had the opportunity to attend. The first session bringing the “Internet of Things” in Oil&Gaz into actionable decisions thanks to Complex Event Processing capturing sensors data with the ready to run IT infrastructure leveraging Exalogic for the CEP side, Exadata for the enrich datasets and Exalytics to provide the informed decision interface up to end-user. The second session showing Real Time Decision engine in action for ACCOR hotels, with Eric Wyttynck, VP eCommerce, and his Technical Director Pascal Massenet. I have to close my post here, as I have to go to run our practical hands-on lab, cooked with Olivier Canonge, Christophe Pauliat and Simon Coter, illustrating in practice the Oracle Infrastructure Private Cloud recently announced last Sunday by Larry, and developed through many examples this morning by John Folwer. John also announced today Solaris 11.1 with a range of network innovation and virtualization at the OS level, as well as many optimizations for applications, like for Oracle RAC, with the introduction of the lock manager inside Solaris Kernel. Last but not least, he introduced Xsigo Datacenter Fabric for highly simplified networks and storage virtualization for your Cloud Infrastructure. Hoping you will get ready to jump on the next wave, we are here to help...

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• How-to delete a tree node using the context menu

  - by frank.nimphius

  Hierarchical trees in Oracle ADF make use of View Accessors, which means that only the top level node needs to be exposed as a View Object instance on the ADF Business Components Data Model. This also means that only the top level node has a representation in the PageDef file as a tree binding and iterator binding reference. Detail nodes are accessed through tree rule definitions that use the accessor mentioned above (or nested collections in the case of POJO or EJB business services). The tree component is configured for single node selection, which however can be declaratively changed for users to press the ctrl key and selecting multiple nodes. In the following, I explain how to create a context menu on the tree for users to delete the selected tree nodes. For this, the context menu item will access a managed bean, which then determines the selected node(s), the internal ADF node bindings and the rows they represent. As mentioned, the ADF Business Components Data Model only needs to expose the top level node data sources, which in this example is an instance of the Locations View Object. For the tree to work, you need to have associations defined between entities, which usually is done for you by Oracle JDeveloper if the database tables have foreign keys defined Note: As a general hint of best practices and to simplify your life: Make sure your database schema is well defined and designed before starting your development project. Don't treat the database as something organic that grows and changes with the requirements as you proceed in your project. Business service refactoring in response to database changes is possible, but should be treated as an exception, not the rule. Good database design is a necessity – even for application developers – and nothing evil. To create the tree component, expand the Data Controls panel and drag the View Object collection to the view. From the context menu, select the tree component entry and continue with defining the tree rules that make up the hierarchical structure. As you see, when pressing the green plus icon  in the Edit Tree Binding  dialog, the data structure, Locations -  Departments – Employees in my sample, shows without you having created a View Object instance for each of the nodes in the ADF Business Components Data Model. After you configured the tree structure in the Edit Tree Binding dialog, you press OK and the tree is created. Select the tree in the page editor and open the Structure Window (ctrl+shift+S). In the Structure window, expand the tree node to access the conextMenu facet. Use the right mouse button to insert a Popup  into the facet. Repeat the same steps to insert a Menu and a Menu Item into the Popup you created. The Menu item text should be changed to something meaningful like "Delete". Note that the custom menu item later is added to the context menu together with the default context menu options like expand and expand all. To define the action that is executed when the menu item is clicked on, you select the Action Listener property in the Property Inspector and click the arrow icon followed by the Edit menu option. Create or select a managed bean and define a method name for the action handler. Next, select the tree component and browse to its binding property in the Property Inspector. Again, use the arrow icon | Edit option to create a component binding in the same managed bean that has the action listener defined. The tree handle is used in the action listener code, which is shown below: public void onTreeNodeDelete(ActionEvent actionEvent) {   //access the tree from the JSF component reference created   //using the af:tree "binding" property. The "binding" property   //creates a pair of set/get methods to access the RichTree instance   RichTree tree = this.getTreeHandler();   //get the list of selected row keys   RowKeySet rks = tree.getSelectedRowKeys();   //access the iterator to loop over selected nodes   Iterator rksIterator = rks.iterator();          //The CollectionModel represents the tree model and is   //accessed from the tree "value" property   CollectionModel model = (CollectionModel) tree.getValue();   //The CollectionModel is a wrapper for the ADF tree binding   //class, which is JUCtrlHierBinding   JUCtrlHierBinding treeBinding =                  (JUCtrlHierBinding) model.getWrappedData();          //loop over the selected nodes and delete the rows they   //represent   while(rksIterator.hasNext()){     List nodeKey = (List) rksIterator.next();     //find the ADF node binding using the node key     JUCtrlHierNodeBinding node =                       treeBinding.findNodeByKeyPath(nodeKey);     //delete the row.     Row rw = node.getRow();       rw.remove();   }          //only refresh the tree if tree nodes have been selected   if(rks.size() > 0){     AdfFacesContext adfFacesContext =                          AdfFacesContext.getCurrentInstance();     adfFacesContext.addPartialTarget(tree);   } } Note: To enable multi node selection for a tree, select the tree and change the row selection setting from "single" to "multiple". Note: a fully pictured version of this post will become available at the end of the month in a PDF summary on ADF Code Corner : http://www.oracle.com/technetwork/developer-tools/adf/learnmore/index-101235.html 

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• Tracing Silex from PHP to the OS with DTrace

  - by cj

  In this blog post I show the full stack tracing of Brendan Gregg's php_syscolors.d script in the DTrace Toolkit. The Toolkit contains a dozen very useful PHP DTrace scripts and many more scripts for other languages and the OS. For this example, I'll trace the PHP micro framework Silex, which was the topic of the second of two talks by Dustin Whittle at a recent SF PHP Meetup. His slides are at Silex: From Micro to Full Stack. Installing DTrace and PHP The php_syscolors.d script uses some static PHP probes and some kernel probes. For Oracle Linux I discussed installing DTrace and PHP in DTrace PHP Using Oracle Linux 'playground' Pre-Built Packages. On other platforms with DTrace support, follow your standard procedures to enable DTrace and load the correct providers. The sdt and systrace providers are required in addition to fasttrap. On Oracle Linux, I loaded the DTrace modules like: # modprobe fasttrap # modprobe sdt # modprobe systrace # chmod 666 /dev/dtrace/helper Installing the DTrace Toolkit I download DTraceToolkit-0.99.tar.gz and extracted it: $ tar -zxf DTraceToolkit-0.99.tar.gz The PHP scripts are in the Php directory and examples in the Examples directory. Installing Silex I downloaded the "fat" Silex .tgz file from the download page and extracted it: $ tar -zxf silex_fat.tgz I changed the demonstration silex/web/index.php so I could use the PHP development web server: <?php // web/index.php $filename = __DIR__.preg_replace('#(\?.*)$#', '', $_SERVER['REQUEST_URI']); if (php_sapi_name() === 'cli-server' && is_file($filename)) { return false; } require_once __DIR__.'/../vendor/autoload.php'; $app = new Silex\Application(); //$app['debug'] = true; $app->get('/hello', function() { return 'Hello!'; }); $app->run(); ?> Running DTrace The php_syscolors.d script uses the -Z option to dtrace, so it can be started before PHP, i.e. when there are zero of the requested probes available to be traced. I ran DTrace like: # cd DTraceToolkit-0.99/Php # ./php_syscolors.d Next, I started the PHP developer web server in a second terminal: $ cd silex $ php -S localhost:8080 -t web web/index.php At this point, the web server is idle, waiting for requests. DTrace is idle, waiting for the probes in php_syscolors.d to be fired, at which time the action associated with each probe will run. I then loaded the demonstration page in a browser: http://localhost:8080/hello When the request was fulfilled and the simple output of "Hello" was displayed, I ^C'd php and dtrace in their terminals to stop them. DTrace output over a thousand lines long had been generated. Here is one snippet from when run() was invoked: C PID/TID DELTA(us) FILE:LINE TYPE -- NAME ... 1 4765/4765 21 Application.php:487 func -> run 1 4765/4765 29 ClassLoader.php:182 func -> loadClass 1 4765/4765 17 ClassLoader.php:198 func -> findFile 1 4765/4765 31 ":- syscall -> access 1 4765/4765 26 ":- syscall <- access 1 4765/4765 16 ClassLoader.php:198 func <- findFile 1 4765/4765 25 ":- syscall -> newlstat 1 4765/4765 15 ":- syscall <- newlstat 1 4765/4765 13 ":- syscall -> newlstat 1 4765/4765 13 ":- syscall <- newlstat 1 4765/4765 22 ":- syscall -> newlstat 1 4765/4765 14 ":- syscall <- newlstat 1 4765/4765 15 ":- syscall -> newlstat 1 4765/4765 60 ":- syscall <- newlstat 1 4765/4765 13 ":- syscall -> newlstat 1 4765/4765 13 ":- syscall <- newlstat 1 4765/4765 20 ":- syscall -> open 1 4765/4765 16 ":- syscall <- open 1 4765/4765 26 ":- syscall -> newfstat 1 4765/4765 12 ":- syscall <- newfstat 1 4765/4765 17 ":- syscall -> newfstat 1 4765/4765 12 ":- syscall <- newfstat 1 4765/4765 12 ":- syscall -> newfstat 1 4765/4765 12 ":- syscall <- newfstat 1 4765/4765 20 ":- syscall -> mmap 1 4765/4765 14 ":- syscall <- mmap 1 4765/4765 3201 ":- syscall -> mmap 1 4765/4765 27 ":- syscall <- mmap 1 4765/4765 1233 ":- syscall -> munmap 1 4765/4765 53 ":- syscall <- munmap 1 4765/4765 15 ":- syscall -> close 1 4765/4765 13 ":- syscall <- close 1 4765/4765 34 Request.php:32 func -> main 1 4765/4765 22 Request.php:32 func <- main 1 4765/4765 31 ClassLoader.php:182 func <- loadClass 1 4765/4765 33 Request.php:249 func -> createFromGlobals 1 4765/4765 29 Request.php:198 func -> __construct 1 4765/4765 24 Request.php:218 func -> initialize 1 4765/4765 26 ClassLoader.php:182 func -> loadClass 1 4765/4765 89 ClassLoader.php:198 func -> findFile 1 4765/4765 43 ":- syscall -> access ... The output shows PHP functions being called and returning (and where they are located) and which system calls the PHP functions in turn invoked. The time each line took from the previous one is displayed in the third column. The first column is the CPU number. In this example, the process was always on CPU 1 so the output is naturally ordered without requiring post-processing, or the D script requiring to be modified to display a time stamp. On a terminal, the output of php_syscolors.d is color-coded according to whether each function is a PHP or system one, hence the file name. Summary With one tool, I was able to trace the interaction of a user application with the operating system. I was able to do this to an application running "live" in a web context. The DTrace Toolkit provides a very handy repository of DTrace information. Even though the PHP scripts were created in the time frame of the original PHP DTrace PECL extension, which only had PHP function entry and return probes, the scripts provide core examples for custom investigation and resolution scripts. You can easily adapt the ideas and and create scripts using the other PHP static probes, which are listed in the PHP Manual. Because DTrace is "always on", you can take advantage of it to resolve development questions or fix production situations.

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• Redpaper Available: Collaboration Platform in PeopleSoft

  - by matthew.haavisto

  With the availability of Related Content and Collaborative Workspaces as part of PeopleTools 8.50, there is increasing need and demand for understanding how to set up collaborative capabilities in the PeopleSoft platform. To help with that, we've recently published a redpaper that can help you understand how to set up Related Content sevices and Collaborative Workspaces for all your PeopleSoft applications. You can find it on My Oracle Support here. The redpaper is a nice guide, and you can also find more information on these subjects in PeopleBooks.

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• Tired of Downloading Your Entire Schema? How About a Partial Download?

  - by user702295

  Proceed to document 1448266.1, Demantra Non Invasive Partial Schema Export Utility Extracting Partial Schema Dumps for Analysis.  In this document you will find instructions and 2 SQL scripts.  Give it a try.  If you have a problem, feel free to post to this BLOG or the community located at: https://communities.oracle.com/portal/server.pt/community/demantra_solutions/231 Regards!   Jeff

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• BI fejlesztés: mi a megoldás, ha nem látod az aggregált adatokat a pivot táblában?

  - by Fekete Zoltán

  Mindenkivel elofordulhat, hogy BI elemzések, jelentések készítése közben ráébred: a táblázatban látja az adatokat, de a pivot táblában nem lát adatot. Üres... Mi a megoldás? A következo: A BI Administration eszközben be kell állítani az aggregációs szabályt a megfelelo adatpontra, s akkor a hierarchia magasabb szintjén is látszanak majd az adatok. Persze összegzo táblák, nézetek bekapcsolásával, vagy Oracle OLAP illetve Essbase kockák alkalmazásával is kezelhetjük az aggregálásokat.

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• VIDEO: Improved user experience of PeopleTools 8.50 a hit with customer

  - by PeopleTools Strategy Team

  New and upgraded features in PeopleTools 8.50 really help boost productivity, says Oracle customer Dennis Mesler, of Boise, Inc. From improved navigational flows to enhanced grids to new features such as type-ahead or auto-suggest, users can expect to save time and training with PeopleTools 8.50. To hear more about this customer's opinion on the user experience of PeopleTools 8.50, watch his video at HERE

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• Java EE 7 turns one today!

  - by delabassee

  "Tell me and I forget. Teach me and I remember. Involve me and I learn." (Benjamin Franklin) Today marks the first year anniversary of Java EE 7. The JSR 342 specification was finalised on May 28, 2013 with the official launch taking place on June 12, 2013 (original press release). As of today, there are already 3 Java EE 7 compatible Application Servers, coming from different 'vendors' (Oracle, TmaxSoft and Red Hat). Two of those Java EE 7 Application Servers are free and open source. We expect the list of Java EE 7 compatible Application Servers to grow over the coming months. Source: RebelLabs - 'Java Tools and Technologies Landscape for 2014' According to a recent independent survey, one third of the Java EE users who participated in that survey is already using Java EE 7. This is a good sign but it also means that a lot of people are not yet on Java EE 7. So if you haven't yet embarked on Java EE 7, now is really the time to do so! There are various ways to learn Java EE 7, in no particular order ... Continue to read The Aquarium. Through this blog, we are relaying Java EE news but we are also doing our best to highlight relevant technical contents such as articles, community tutorials, etc. Watch the GlassFish YouTube channel. Amongst others, it contains the different videos of the Java EE 7 launch, those videos will give you good technical update on Java EE and its different components specifications (JMS 2.0, JAX-RS 2.0, EJB 3.2, etc.) Take a formal training. Oracle University is starting to roll-out Java EE 7 trainings like the 'Java EE 7: New Features' class.  Attend conferences and JUGs sessions. On that note, we have spent a lot of time to create a strong JavaOne 'Server-Side Java' track. It's still possible to benefit from the early bird JavaOne pricing but don't wait too much! Read books. There are more than 25 (!) books related to Java EE 7 or to one of the Java EE 7 component specification.  There are many more ways to learn Java EE but if I have to suggest one and only one way, I would recommend the Java EE 7 Tutorial. It's exhaustive and clear, it's free and it continues to evolve. And finally as the introductory quote suggest, participation is key to learning. Participate in JUGs,  participate in Adopt-a-JSR, get involved in the different open source communities evolving around Java EE, participate in the JCP... in one word, participate!

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• What is the Endeca MDEX Engine?

  - by Grant Schofield

  Today I would like to draw your attention to a really helpful article by Rittmanmead taking a deeper look under the covers at the Endeca MDEX engine; how it works, what's so different about it, and why that matters to customers. This will in particular be useful for the technical audience. The other articles in the Endeca Week series are equally useful for a wider audience. http://www.rittmanmead.com/2012/02/oracle-endeca-week-what-is-the-endeca-mdex-engine/

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• Transform Your Portal Experience and Optimize Online Engagement

  - by Christie Flanagan

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Does your portal environment foster collaboration between your business and your customers? Are you effectively managing your customer, employee, and partner relationships and engagement? Can your users access information through Web, mobile, and social channels? Online engagement solutions give organizations the ability to listen and respond to their customers, provide targeted experiences, and encourage interaction among customers and employees.Join us for a webcast on Thursday, April 12, 2012 at 10 a.m. PT / 1 p.m. ET, where Sachin Agarwal, Senior Director of Product Management and Kellsey Ruppel, Senior Product Marketing Manager for Oracle WebCenter, will tell you how to transform your portal experience and optimize online engagement. With Oracle WebCenter, you can: Deliver an optimized online experience for your users Create contextually relevant, targeted online experiences Provide intuitive and secure access to back-office applications Manage and moderate interactive, multichannel social interactions Register today and learn how to make your portals more interactive and engaging across multiple channels.

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• District of North Vancouver upgrades to JD Edwards EnterpriseOne 8.12

  Listen to David Nelson, Section Manager, District of North Vancouver describe their recent upgrade to JD Edwards EnterpriseOne 8.12, why they upgraded and their experiences working with Oracle.

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• Java Spotlight Episode 56: Stephan Jenssen, Java Champion, on Devoxx and Parleys

  - by Roger Brinkley

  Tweet Interview with Stephan Janssen, Java Champion, on Devoxx and Parleys Joining us this week on the Java All Star Developer Panel are Dalibor Topic, Java Free and Open Source Software Ambassador and Alexis Moussine-Pouchkine, Java EE Developer Advocate. Right-click or Control-click to download this MP3 file. You can also subscribe to the Java Spotlight Podcast Feed to get the latest podcast automatically. If you use iTunes you can open iTunes and subscribe with this link: Java Spotlight Podcast in iTunes. Show Notes News Devoxx Live Recording of the Java Spotlight Podcast. Come be part of the live recording. November 18, 10:45am in BOF 1 room next to the info desk Wanted: Java Code Brainteasers Adopt a JSR Flash to Focus on PC Browsing and Mobile Apps; Adobe to More Aggressively Contribute to HTML5 First binary snapshots of Project Lambda are available JSF 2.2 recent progress - Early Draft Latest OEPE (11.1.1.8) - Eclipse 3.7.1-based  Events Nov 14-18 Devoxx, Antwerp Nov 15-17, DOAG, Nuremberg, Germany Nov 22-25, OTN Developer Days in the Nordics Nov 22-23, Goto Conference, Prague Dec 6-8, Java One Brazil, Sao Paulo Feature interview Stephan Janssen is a serial entrepreneur that has founded several successful organizations such as the Belgian Java User Group (BeJUG) in 1996, JCS Int. in 1998, JavaPolis in 2002 and now Parleys.com in 2006. He has been using Java since its early releases in 1995 with experience of developing and implementing real world Java solutions in the finance and manufacturing industries. Today Stephan is the CTO of the Java Competence Center at RealDolmen. He was selected by BEA Systems as the first European (independent) BEA Technical Director. He has also been recognized by the Server Side as one of the 54 Who is Who in Enterprise Java 2004. Sun has recognized in 2005 his efforts for the Java Community and has engaged him in the Java Champion project. He has spoken at numerous Java and JUG conferences around the world. Mail Bag What's Cool Increased interest in Mobile and Embedded topics, on the heels of the JavaOne announcements. Speaking engagements, etc PodFodder: John Duimovich on IBM & OpenJDK at JavaOne 2011 Oracle Releases Oracle Solaris 11, the First Cloud OS Show Transcripts Transcript for this show is available here when available.

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• Upgrade Workshop in Budapest

  - by Mike Dietrich

  Thanks to everybody as well who'd attend for the upgrade workshop in Budapest last week. As this was a very sunny and warm day I appreciate it even more that you've took the time to be there :-) You'll be able to download the slides as always via: http://apex.oracle.com/folien And use the keyword (Schluesselwort): upgrade112 And Ferenc, thanks for the lift to the airport :-)

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• Proactive Project Decision Making

  This Industry AppsCast will discuss the importance of proactive project decision making. Oracle Primavera enables you to track project status in real-time, calculate ongoing project performance metrics, and forecast project completion metrics so that you no longer react to changing project needs, but instead avoid surprises and proactively manage projects to successful conclusion.

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• Sun Fire servers 3D Demos

  - by ferhat

  Sun Fire X48003D Demo Sun Fire X4470 M23D Demo Sun Fire X4170 M23D Demo Sun Fire X2270 M23D Demo Visit Oracle Technology Network pages and product pages for more information on Sun Fire x86 servers.

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• 2010. június 4., BI tájékoztató partner cégeknek

  - by Fekete Zoltán

  2010. június 4-én BI tájékoztatót tartunk azon partner cégeknek, melyek fel szeretnék venni az Oracle BI és adattárház megoldásokat a portfóliójukba. Regisztrálni, jelentkezési szándékot jelezni nálam lehet e-mail-ben.

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• The Social Business Thought Leaders

  - by kellsey.ruppel

  Enterprise Gamification, Big Data, Social Support, Total Customer Experience, Pull Organizations, Social Business. Are these purely the latest buzzwords to enter the market or significant trends that companies should keep an eye on? Oracle recently sponsored and presented at the 5th Social Business Forum, one of the largest European events on the use of social media as a business tool and accelerator. Through the participation of dozens of practitioners, experts and customer success stories, the conference demonstrated how a perfect storm of technology, management and cultural change is pushing peer-to-peer conversations deep into business processes. It is clear that Social Business is serving as a new propellant of agility, efficiency and reactivity. According to Deloitte and MIT what we have learned to call Social Business is considered important in the next 3 years by 86% of managers (see Social Business: What Are Companies Really Doing?, MIT Sloan Management Review and Deloitte). McKinsey further estimates the value that can be unlocked in terms of knowledge-worker productivity, consumer insights, product co-creation, improved sales, marketing and customer service up to $1300B (See The social economy: Unlocking value and productivity through social technologies, McKinsey Global Institute). This impacts any industry, with the strongest effects seen in Media & Entertainment, Technology, Telcos and Education. For those not able to attend the Social Business Forum and also for the many friends that joined us in Milan, we decided to keep the conversation going by extracting some golden nuggets from the perspective of five of the most well-known thought-leaders in this space. Starting this week you will have the chance to view: John Hagel (Author of the Power of Pull and Co-Chairman Center for the Edge at Deloitte & Touche) Christian Finn (Senior Director, WebCenter Evangelist at Oracle) Steve Denning (Author of The Radical Management and Independent Management Consulting Professional) Esteban Kolsky (Principal & Founder at ThinkJar) Ray Wang (Principal Analyst & CEO at Constellation Research) Stay tuned to hear: How pull organizations are addressing some of the deepest challenges impacting the market. How to integrate social into existing infrastructure and processes. How to apply radical management to become more agile and profitable. About the importance of gamification as an engagement lever. The first interview with John Hagel will be published tomorrow. Don't miss it and the entire series!

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• Empower Siebel 8.0 users with new simple-to-use rules engines

  Listen to Rick Watts, an experienced Siebel and Haley Authority developer and Sr. Configuration Specialist from Oracle Advanced Customer Services discuss best practices for utilizing the Haley rules engine in a Siebel implementation project.

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• The JDEdwards EnterpriseOne PreSales University

  - by Julien Haye

  Istanbul NOV 5-9 Wednesday, NOV 7 - It is raining outside and I am sitting in my hotel room (#106) in Istanbul and create my first blog entry. Today this blog was enabled and I am excited to have the ability to share my (first) thoughts with the EMEA JDE Partner Community. I am here in Istanbul because we are currently running the JDEdwards PreSales University Event series. This PreSales University is an established event series which we deliver the fifth time now and the first time in the ECEMEA region. Delegates value the openness and competence from the Product Strategy and Product Development Team from Denver and India. Together with the regional Oracle PreSales team we had very valuable discussions around product features and functions and about the business value of the new delivered applications and tools. Additionally the event provides endless opportunities to exchange ideas with other JD Edwards Partner and the Oracle PreSales Team. With its focus on sharing and learning, best practice, user experience and transforming technologies, delegates will leave this event with an abundance of new ideas and best practices to try for your coming projects and existing customer implementations. A day out of the office gives delegates a chance to gain a new perspective on their business processes. Everybody sees better ways of working just by being immersed in an environment where the focus is on using products more effectively. Apps Track: Highly concentrated participants in Istanbul listening to Jeff Erickson presenting the news about OneView Reporting. Jeff: We believe “The things you said”. The event is organized into two tracks, one for Apps and one for Tech. Everybody was able to learn new features and functions and how to position this products. The focus was on the new Apps release 9.1 and Tools Release 9.1.2 and their Value Propositions. For all topics hands-on exercises has been given to the participants. Even very experienced senior consultants did learn a lot from this event. In total we have 55 people registered and we still have some more content to deliver. By the way: Istanbul is a nice place to be. I already booked my next trip to this beautiful city. In two weeks we deliver the JD Edwards EECIS Executive Forum again in Istanbul. Once again a tough Agenda. I will let you know if I had the ability to have a walk outside and see a bit more of this beautiful city. At least I expect to have a different room number. Many greetings Hartmut WieseOracle Alliances & Channels EMEA

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• Thanks a lot for your feedbacks :-)

  - by Mike Dietrich

  Thanks a lot for all your nice feedbacks for the workshops in Copenhagen on 4-MAY-2010 Oslo on 5-MAY-2010 Helsinki on 6-MAY-2010 Stockholm on 7-MAY-2010 I really enjoyed meeting all of you and hope to see you again one day :-) And just in case you'd like to get the most recent version of the slide please download them from: http://apex.oracle.com/folien and use the keyword (Schluesselwort): upgrade112 See you soon - kind regards :-)

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• TGIF: Engagement Wrap-up

  - by Michael Snow

  We've had a very busy week here at Oracle and as we build up to Oracle OpenWorld starting in less than 10 days - it doesn't look like things will be slowing down. Engagement is definitely in the air this week. Our friend, John Mancini published a great article entitled: "The World of Engagement" on his Digital Landfill blog yesterday and we hosted a great webcast with R "Ray" Wang from Constellation Research yesterday on the "9 C's of Engagement". 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} I wanted to wrap-up the week with some key takeaways from our webcast yesterday with Ray Wang. If you missed the webcast yesterday, fear not - it is now available  On-Demand. We'll leave you this week with lots of questions about how to navigate these churning waters of engagement. Stay tuned to the Oracle WebCenter Social Business Thought Leaders Webcast Series as we fuel this dialogue. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Company Culture Does company support a culture of putting customer satisfaction ahead of profits? Does culture promote creativity and cross functional employee collaboration? Does culture accept different views of multi-generational workforce? Does culture promote employee training and skills development Does culture support upward mobility and long term retention? Does culture support work-life balance? Does the culture provide rewards for employee for outstanding customer support? Channels What are the current primary channels for customer communications? What do you think will be the primary channels in two years? Is company developing support model for emerging channels? Do all channels consistently deliver the same level of customer support? Do you know the cost per transaction across all channels? Do you engage customers proactively across multiple channels? Do all channels have access to the same customer information? Community Does company extend customer support into virtual communities of interest? Does company facilitate educating users through its virtual communities? Does company mine its customer’s experience into useful data? Does company increase the value for customers through using data to deliver new products and services? Does company support two way interactions with its customers through communities of interest? Does company actively support social CRM, online communities and social media markets? Credibility Does company market its trustworthiness through external certificates such as business licenses, BBB certificates or other validations? Does company promote trust through customer testimonials and case studies on ethical business practices? Does company promote truthful market campaigns Does company make it easy for customers to complain? Does company build its reputation for standing behind its products with guarantees for satisfaction? Does company protect its customer data with high security measures> Content What sources do you use to create customer content? Does company mine social media and blogs for customer content? How does your company sort, store and retain its customer content? How frequently does content get updated? What external sources do you use for customer content? How many responses are typically received from a knowledge management system inquiry? Does your company use customer content to design and develop new product and services? Context Does your company market to customers in clusters or individually? Does your company customize its messages and personalize them to specific needs of each individual customer? Does your company store customer data based on their past behaviors, purchases, sentiment analysis and current activities? Does your company manage customer context according to channels used? For example identify personal use channels versus business channels? What is your frequency of collecting customer activities across various touch points? How is your customer data stored and analyzed? Is contextual data used for future customer outreach? Cadence Which channels does your company measure-web site visits, phone calls, IVR, store visits, face to face, social media? Does company make effective use of cross channel marketing to promote more frequent customer engagement? Does your company rate the patterns relevant for your product or service and monitor usage against this pattern? Does your company measure the frequency of both online and offline channels? Does your company apply metrics to the frequency of customer engagements with product or services revenues? Does your company consolidate data for customer engagement across various channels for a complete view of its customer? Catalyst Does company offer coupon discounts? Does company have a customer loyalty program or a VIP membership program? Does company mine customer data to target specific groups of buyers? Do internal employees serve as ambassadors for customer programs? Does company drive loyalty through social media loyalty programs? Does company build rewards based on using loyalty data? Does company offer an employee incentive program to drive customer loyalty?

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• Asset Lifecycle Management – Why Upgrade to Release 12.1?

  With Oracle's latest product release, asset intensive companies can benefit from the recent enhancements introduced in this latest version. Firms both large and small who want to better control their operating assets, from plant and equipment to manufacturing and utility assets, have the chance to realize faster time-to-benefit by utilizing the latest capabilities. Where efficiency, effectiveness, safety and compliance are critical, companies can benefit from an enterprise view of their equipment. This webcast will highlight some of the new features and the benefits possible.

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• Quick Poll Results: Certifications You Are Pursuing in 2011

  - by Paul Sorensen

  We wanted to to report on the result of our recent Quick Poll regarding certifications that people intend to pursue in 2011: Over 58% of respondents said that they plan to pursue database certification.Over 35% plan to pursue Java tracks.PL/SQL was third, with almost 29% of respondents indicating it in their plans.Almost 7% intend to pursue Solaris certification.Thank you to everyone who participated in our Quick Poll. Watch the Oracle Certification blog for additional opportunities to provide feedback.

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• Data Auditor by Example

  - by Jinjin.Wang

  OWB has a node Data Auditors under Oracle Module in Projects Navigator. What is data auditor and how to use it? I will give an introduction to data auditor and show its usage by examples. Data auditor is an important tool in ensuring that data quality levels meet business requirements. Data auditor validates data against a set of data rules to determine which records comply and which do not. It gathers statistical metrics on how well the data in a system complies with a rule by auditing and marking how many errors are occurring against the audited table. Data auditors are typically scheduled for regular execution as part of a process flow, to monitor the quality of the data in an operational environment such as a data warehouse or ERP system, either immediately after updates like data loads, or at regular intervals. How to use data auditor to monitor data quality? Only objects with data rules can be monitored, so the first step is to define data rules according to business requirements and apply them to the objects you want to monitor. The objects can be tables, views, materialized views, and external tables. Secondly create a data auditor containing the objects. You can configure the data auditor and set physical deployment parameters for it as optional, which will be used while running the data auditor. Then deploy and run the data auditor either manually or as part of the process flow. After execution, the data auditor sets several output values, and records that are identified as not complying with the defined data rules contained in the data auditor are written to error tables. Here is an example. We have two tables DEPARTMENTS and EMPLOYEES (see pic-1 and pic-2. Click here for DDL and data) imported into OWB. We want to gather statistical metrics on how well data in these two tables satisfies the following requirements: a. Values of the EMPLOYEES.EMPLOYEE_ID attribute are three-digit numbers. b. Valid values for EMPLOYEES.JOB_ID are IT_PROG, SA_REP, SH_CLERK, PU_CLERK, and ST_CLERK. c. EMPLOYEES.EMPLOYEE_ID is related to DEPARTMENTS.MANAGER_ID. Pic-1 EMPLOYEES Pic-2 DEPARTMENTS 1. To determine legal data within EMPLOYEES or legal relationships between data in different columns of the two tables, firstly we define data rules based on the three requirements and apply them to tables. a. The first requirement is about patterns that an attribute is allowed to conform to. We create a Domain Pattern List data rule EMPLOYEE_PATTERN_RULE here. The pattern is defined in the Oracle Database regular expression syntax as ^([0-9]{3})$ Apply data rule EMPLOYEE_PATTERN_RULE to table EMPLOYEES.

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• The Numbers of Customer Experience

  - by Christie Flanagan

  This week, we’ll be continuing our conversations about Customer Experience (CX) on the Oracle WebCenter blog.  While we all know that customer experience is critically important for acquiring new customers and engendering long term brand loyalty, I thought we could kick this week off by taking a look at the numbers of customer experience.   I’m sure you’ll agree that nothing quite puts things into perspective like numbers and figures. A whopping 86% of consumers say that they are willing to pay more for a better customer experience.  But many companies are failing to step up to the challenge.  And when companies fail deliver on customer experience expectations, they leave money on the table. A huge percentage of customers, 89%, begin doing business with a competitor following a poor customer experience. Breaking up isn’t hard to do and today’s empowered customers have no qualms about taking their business elsewhere when their expectations for customer experience are not met. Over a quarter of consumers, 26%, posted a negative comment on a social networking site like Facebook or Twitter following a poor customer experience. Today, individual customer service failures have the ability to easily snowball.  An unsatisfied customer has the ability to easily share their rancor with their entire social network and chip away at your brand’s reputation. A large number of consumers, 79%,  who shared complaints about poor customer experience online had their complaints ignored.  Companies ignore customer complaints at their own peril.  And unsatisfied customers, when handled effectively, have the potential to become advocates for your brand.  Of the 21% of consumers who did get responses to complaints, more than half had positive reactions to the same company about which they were previously complaining. Half of consumers will give a brand only a week to respond to a question before they stop doing business with them.  The clock is ticking when customers have questions about your brand and a week is an eternity in the realm of customer experience.  The source for these stats is the 2011 Customer Experience Impact (CEI) Report, which explores the relationship between consumers and brands.  The report is based on a survey commissioned by RightNow (acquired by Oracle in 2012) and conducted by Harris Interactive. If you’re interested in seeing more facts and figures about customer experience, download the full report.

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