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  • Upcoming UPGRADE Workshops in EMEA

    - by Mike Dietrich
    In the following months we'll run again Database Upgrade Workshops in several countries in EMEA - would be great to meet YOU and YOUR COLLEAGUES in one of the locations :-) Please find the registration links here: 07. April 2010 - Zurich (Baden-Daettwil) / Switzerland 08. April 2010 - De Meern / Netherlands 15. April 2010 - Dublin / Ireland (reg link will follow soon) 16. April 2010 - Dublin / Ireland (hands-on) (reg link will follow soon) 27. April 2010 - London / UK 04. May 2010 - Copenhagen (Ballerup) / Denmark 05. May 2010 - Oslo / Norway 06. May 2010 - Helsinki / Finland 07. May 2010 - Stockholm / Sweden Further workshops will be happen in: 18. May 2010 in Beograd/Serbia 01. June 2010 in Brussels/Belgium 07. June 2010 in Warszaw/Poland 08. June 2010 in Budapest/Hungary 10. June 2010 in Prague/Czech Republic 15. June 2010 in Athens/Greece 16. June 2010 in Istanbul/Turkey CU there :-)

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  • eBay Leads Mobile Commerce

    - by David Dorf
    For the first time, more smartphones where shipped than PCs. This important milestone helps reinforce that retailers need a strong mobile commerce strategy. IDC reported that for the 4th quarter of 2010, manufacturers shipped 100.9 million devices versus 92.1 million PCs shipped. One early adopter for the retail industry is eBay, the popular online auction and shopping site. In July 2008 they released their first mobile app and have increased investments ever since. In 2002 they bought PayPal for use with its online channel, but its becoming a force in the mobile world as well. In June 2010 they acquired RedLaser, the popular barcode scanning mobile app. Both pieces of technology enhance the mobile experience, and are available to other retailers as well. More recently, in December 2010 they acquired Critical Path Software, the developer of their eBay, StubHub, and Shopping.com mobile applications. Taking their mobile development in-house was a clear signal that mobile commerce is important to their strategy. Pop on over the eBay Inc's mobile commerce stats page to see just how well they are doing. You can use the animated map to see where people are using the app on any given day, and you can compare sales of the different categories. eBay's hottest category is Cars & Trucks, garnering 16.5% of the total $2B (yes, billion) in mobile sales in 2010. To understand why that category is so large, let's look at the top 10 most expensive cars sold on eBay mobile in 2010: $240,001 Mercedes-Benz: SLR McLaren $209,888 Lamborghini: Gallardo $208,500 Ferrari: 430 $199,900 Lamborghini: Gallardo $189,000 Lamborghini: Murcielago $185,000 Ferrari: 430 $175,000 Porsche: 911 $170,000 Ferrari: 550 $160,000 Bentley: Continental, GT $159,900 Lamborghini: Gallardo eBay claims they sell 3-4 Ferraris on their mobile app each month. Yes, mobile commerce is not limited to small items. While I would wait to get home and fire up the PC, the current generation that has grown up with mobile phones has no issue satisfying their impulses. Dave Sikora of Digby told me he's seen people buy furniture sets, mattresses, and diamonds via their mobile phones. I guess mobile commerce is rapidly becoming the norm.

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  • Paying by Cash

    - by David Dorf
    I'll grant you paying by cash in the context of stores isn't particularly interesting, but in my quest to try new payment methods I decided to pay by cash at an online store. Using a credit card means I have to hoist myself off the couch, find the card, and enter all those digits. Google Checkout certainly makes that task easier by storing my credit card information, but what happens to all those people that don't have a credit card? What about the ones that are afraid to use credit cards over the internet. There are three main options for cash payment, not all of which are accepted by every merchant. The most popular is PayPal. The issue I have with them is that returns and disputes have to be handled with PayPal, not the merchant. I once used PayPal at a shady online store and lost my money. Yeah, my bad but they wouldn't help me at all. PayPal was purchased by eBay in 2002. BillMeLater is best for larger purchases, because at checkout they actually run a credit check to make sure you're credit worthy. Assuming you are, they pay the merchant on your behalf and mail you a bill, which you better pay quickly or interest will start to accrue. That's nice for the merchant because they get paid right away, and I presume there's no charge-backs. BillMeLater was purchased by eBay in 2008. Last night I tried eBillMe for the first time. After checkout, they send you a bill via email and expect you to pay either via online banking (they provide the instructions to set everything up) or walk-in locations across the US (typically banks). The process was quick and easy. The merchant doesn't ship the product until the bill is paid, so there's a day or two delay. For the merchant there are no charge-backs, and the fees are less than credit cards. For the shopper, they provide buyer protection similar to that offered by credit cards, and 1% cashback on purchases. Once the online bill-pay is setup, its easy to reuse in the future. Seems like a win-win for merchants and shoppers.

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  • SOA Checklist

    - by pat.shepherd
    In a recent meeting, the customer brought up a valid question: “How do I know if a problem/system is a good candidate for using SOA (vs. using old but trusted techniques).  I put this checklist together.  If you can answer yes to 2 or more of these, it might well be a good candidate.  This is V1, and I will likely update it over time.  Comments (that are not spam or sales pitches) appreciated. Part of the conversation was also around the fact that SOA has two faces to it; one is around the obvious reuse possibilities. The other, that often gets forgotten, is that SOA provides goodness in terms of simplifying integration even where opportunities to reuse those integrations are small; at least the integrations are standards-based and more flexible.  I did not write a lot of verbiage about each of them, for example “Business Process” implies that there is a set of step-wise actions that need to take place in a coordinated fashion that include integrating with systems (and sometimes people for approvals and other human-only actions) in the process.  

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  • Distrilogie muda de nome para Altimate

    - by Paulo Folgado
     O Grupo Distrilogie entra numa nova dimensão O Distribuidor de valor acrescentado em TI aposta numa mudança radical: muda de nome e de imagem, para passar a ser Altimate - Smart IT Distributor   Lisboa, 5 de Maio de 2010 - Para o grupo de reconhecido sucesso, o principal ponto forte está na mudança: a partir de hoje, a Distrilogie Portugal, Espanha, Bélgica, Luxemburgo, Holanda e França, bem como todas as suas aquisições, deixam o seu nome e formam o novo grupo Altimate. Na Península Ibérica, esta mudança afecta o grupo Distrilogie Iberia, formado pela Distrilogie Portugal, Distrilogie Espanha e Mambo Technology, o distribuidor especializado em segurança do grupo.   Altimate: uma marca com grandes ambições europeias Esta mudança assenta na vontade de reforçar um grupo de longo e frutífero trajecto, que conta com os melhores talentos e uma diversificada gama de soluções altamente complementares. "Continuar a crescer ao nosso ritmo (+27% este ano), em tempos como os de agora, passa por desenvolver todas as sinergias possíveis dentro do nosso grupo, e não só a nível nacional e regional, mas também pan-europeu. O nosso grupo goza, a nível internacional, de uma grande diversidade de soluções, que se complementam entre si. É uma riqueza que queremos aproveitar e desenvolver a nível de cada país, consolidando o nosso portfólio pan-europeu. Trata-se de um ponto fundamental para o crescimento futuro, agora que o mercado dos principais fabricantes tende à concentração", explica Alexis Brabant, Director-Geral da Altimate Iberia e membro do Comité Executivo Europeu do Grupo Altimate.   Por outro lado, a criação da Altimate assenta numa ambiciosa estratégia de expansão e consolidação por todo o continente. Entre outros objectivos fundamentais, a Altimate pretende estabelecer-se em 4 novos países da União Europeia nos próximos 2 anos. Assim o ilustra Patrice Arzillier, fundador da Distrilogie e PDG do grupo Altimate: "Graças ao apoio incondicional do nosso accionista DCC, o nosso grupo conheceu um desenvolvimento notável. Hoje, a criação da Altimate marca uma nova etapa de crescimento combinando solidez económica, ambição de expansão europeia e manutenção dos nossos valores fundadores."  Altimate: alta proximidade Tal como a Distrilogie, o novo grupo Altimate tem como missão o sucesso dos seus parceiros e fabricantes. Para a cumprir, continuará a potenciar a proximidade das suas equipas - altamente qualificadas e voltadas para a identificação das soluções mais inteligentes, inovadoras e adequadas.  Para mais informações acerca da Altimate, visite o novo site . http://www.altimate-group.com  

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  • NightHacking with James Gosling

    - by Yolande Poirier
    Java Evangelist Stephen Chin is back on the road for a new NightHacking Tour. He is meeting with James Gosling at Kona, Hawaii, the launch base of the Wave Glider. The Glider is an aquatic robot which communicates real-time data from the surface of the ocean. It runs on an ARM chip using Java SE Embedded.  "During this broadcast we will show some of the footage of his aquatic robots, talk through the technologies he is hacking on daily, and do Q&A with folks on the live chat" explains Stephen Chin.  Sign up for the live stream on Wednesday, October 23rd at:  8AM Hawaii Time 11AM PST 2PM EST 20:00 CET Follow @nighthackingtv for the next Nighthacking events

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  • When Less is More

    - by aditya.agarkar
    How do you reconcile the fact that while the overall warehouse volume is down you still need more workers in the warehouse to ship all the orders? A WMS customer recently pointed out this seemingly perplexing fact in a customer conference. So what is going on? Didn't we tell you before that for a warehouse the customer is really the "king"? In this case customers are merely responding to a low overall low demand and uncertainty. They do not want to hold down inventory and one of the ways to do that is by decreasing the order size and ordering more frequently. Overall impact to the warehouse? Two words: "More work!!" This is not all. Smaller order sizes also mean challenges from a transportation perspective including a rise in costlier parcel or LTL shipments instead of cheaper TL shipments. Here is a hypothetical scenario where a customer reduces the order size by 10% and increases the order frequency by 10%. As you can see in the following table, the overall volume declines by 1% but the warehouse has to ship roughly 10% more lines. Order Frequency (Line Count)Order Size (Units)Total VolumeChange (%)10010010,000 -110909,900-1% If you want to see how "Less is More" in graphical terms, this is how it appears: Even though the volume is down, there is going to be more work in the warehouse in terms of number of lines shipped. The operators need to pick more discrete orders, pack them into more shipping containers and ship more deliveries. What do you do differently if you are facing this situation?In this case here are some obvious steps to take:Uno: Change your pick methods. If you are used to doing order picks, it needs to go out the door. You need to evaluate batch picking and grouping techniques. Go for cluster picking, go for zone picking, pick and pass...anything that improves your picker productivity. More than anything, cluster picking works like a charm and above all, its simple and very effective. Dos: Are you minimize "touch" points in your pick process? Consider doing one step pick, pack and confirm i.e. pick and pack stuff directly into shipping cartons. Done correctly the container will not require any more "touch" points all the way to the trailer loading. Use cartonization!Tres: Are the being picked from an optimized pick face? Are the items slotted correctly? This needs to be looked into. Consider automated "pull" or "push" replenishment into your pick face and also make sure that high demand items are occupying the golden zones.  Cuatro: Are you tracking labor productivity? If not there needs to be a concerted push for having labor standards in place. Hope you found these ideas useful.

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  • What's the value of a Facebook fan?

    - by David Dorf
    In his blog posting titled "Why Each Facebook Fan Is Worth $2,000 to J. Crew," Joe Skorupa lays out a simplistic calculation for assigning a value to social media efforts within Facebook. While I don't believe the metric, at least its a metric that can be applied consistently. Trying to explain the ROI to management to start a program, then benchmarking to show progress isn't straightforward at all. Social media isn't really mature enough to have hard-and-fast rules around valuation (yet). When I'm asked by retailers how to measure social media efforts, I usually fess-up and say I can't show an ROI but the investment is so low you might was well take a risk. Intuitively, it just seems like a good way to interact with consumers, and since your competition is doing it, you better do it as well. Vitrue, a social media management company, has calculated a fan as being worth $3.60 per year based on impressions generated in Facebook's news feed. That means a fan base of 1 million translates into at least $3.6 million in equivalent media over a year. Don't believe that number either? Fine, Vitrue now has a tool that let's you adjust the earned media value of a fan. Jump over to http://evaluator.vitrue.com/ and enter your brand's Facebook URL to get an assessment of the current value and potential value. For fun, I compared Abercrombie & Fitch (1,077,480 fans), Gap (567,772 fans), and Wet Seal (294,479 fans). The image below shows the results assuming the default $5 earned media value for a fan. The calculation is more complicated than just counting fans. It also accounts for postings and comments. Its possible for a brand with fewer fans to have a higher value based on frequency and relevancy of posts. The tool gathers data via the Social Graph API for the past 30 days of activity. I'm not sure this tool assigns the correct value either, but hey, its a great start.

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  • Build Open JDK 7 on Mac OSX (TOTD #172)

    - by arungupta
    The complete requirements, pre-requisites, and steps to build OpenJDK 7 port on Mac OSX are described here. The steps are very clearly explained and here are the exact ones I followed on my MacBook Pro 10.7.2: Confirm the version of pre-installed Java as: > java -versionjava version "1.6.0_26"Java(TM) SE Runtime Environment (build 1.6.0_26-b03-383-11A511c)Java HotSpot(TM) 64-Bit Server VM (build 20.1-b02-383, mixed mode) Download and install Mercurial from mercurial.berkwood.com (zip bundle for 10.7 is here). It gets installed in the /usr/local/bin directory. Get the source code as (commands highlighted in bold): hg clone http://hg.openjdk.java.net/macosx-port/macosx-port destination directory: macosx-port requesting all changes adding changesets adding manifests adding file changes added 437 changesets with 364 changes to 33 files updating to branch default 31 files updated, 0 files merged, 0 files removed, 0 files unresolved cd macosx-port chmod 7555 get_source.sh ./get_source.sh # Repos:  corba jaxp jaxws langtools jdk hotspot Starting on corba Starting on jaxp Starting on jaxws Starting on langtools Starting on jdk Starting on hotspot # hg clone http://hg.openjdk.java.net/macosx-port/macosx-port/corba corba requesting all changes adding changesets adding manifests adding file changes added 396 changesets with 3275 changes to 1379 files . . . # exit code 0 # cd ./corba && hg pull -u pulling from http://hg.openjdk.java.net/macosx-port/macosx-port/corba searching for changes no changes found # exit code 0 # cd ./jaxp && hg pull -u pulling from http://hg.openjdk.java.net/macosx-port/macosx-port/jaxp searching for changes no changes found # exit code 0 Install Xcode from the App Store. Include /Developer/usr/bin in PATH. Note: JDK 1.6.0_26 ame pre-installed on my laptop and I installed Xode after that. The compilation went fine and there was no need to re-install the Java for Mac OS X as mentioned in the original steps. Build the code as: make ALLOW_DOWNLOADS=true SA_APPLE_BOOT_JAVA=true ALWAYS_PASS_TEST_GAMMA=true ALT_BOOTDIR=`/usr/libexec/java_home -v 1.6` HOTSPOT_BUILD_JOBS=`sysctl -n hw.ncpu` The final output is shown as: >>>Finished making images @ Sat Nov 19 00:59:04 WET 2011 ... >>>Finished making images @ Sat Nov 19 00:59:04 WET 2011 ...############################################################################# Leaving jdk for target(s) sanity all docs images ################################################################################## Build time 00:17:42 jdk for target(s) sanity all docs images ############################################################################### Build times ##########Target all_product_buildStart 2011-11-19 00:32:40End 2011-11-19 00:59:0400:01:46 corba00:04:07 hotspot00:00:51 jaxp00:01:21 jaxws00:17:42 jdk00:00:37 langtools00:26:24 TOTAL######################### Change the directory and verify the version: >cd build/macosx-universal/j2sdk-image/1.7.0.jdk/Contents/Home/bin >./java -version openjdk version "1.7.0-internal" OpenJDK Runtime Environment (build 1.7.0-internal-arungup_2011_11_19_00_32-b00) OpenJDK 64-Bit Server VM (build 21.0-b17, mixed mode) Now go fix some bugs, file new bugs, or discuss at the macosx-port-dev mailing list.

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  • QotD: Matt Stephens on OpenJDK in 2012 at the Register

    - by $utils.escapeXML($entry.author)
    While Java SE churns and gets pushed back, the new initiatives do at least show OpenJDK is reinvigorating the Java space. The project has picked up speed just a little too late for the fifth anniversary of the open-sourcing of Java, but if these promised developments really do come together then that means next year should see a series of “one last things” missing from 2011.Matt Stephens in an article in the Register.

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  • Technical : Configure WebCenter PS5 with WebCenter Content - Good Example

    - by Vikram Kurma
    Read Intro for this post and understand the problem here Solution  : To integrate Jdeveloper with WebCenter Content PS5 and browse through the folders , we need to enable "folders_g" features instead of "Framework Folders" . Detailed steps below . Login to Webcenter content using admin credentials https://<hostname>:<port number>/cs Go to "Administration" menu and click on "Admin Server"  In the newly opened browser , click on 'Component Manager' in the left navigation menu . On the right hand side , you should see "Advanced Component Manager" , click on it . You will now see a list of enabled and disabled features . Disable "Framework Folders" and enable "folders_g" folders . Restart the server . There you go ! . You should have a successful connection and you should be able to traverse through the contribution folders from Jdeveloper. I am posting a few pics to help you navigate the steps .    

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  • Webcenter book review

    - by angelo.santagata
    Hi all, just had the opportunity to read Peter Moskovits Webcenter Handbook and I must say even for someone who has been involved with webcenter for a couple of years now I was pleasantly pleased with this book and still came away with some nuggets.. checkout my review on amazon.com

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  • Elevating Customer Experience through Enterprise Social Networking

    - by john.brunswick
    I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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  • Device being used by VxVM

    - by Onur Bingul
    If you are using vxvm, you may have issues when you try to unconfigure a disk root@techsupport2 # cfgadm -c unconfigure c1::dsk/c1t3d0cfgadm: Component system is busy, try again: failed to offline:     Resource             Information       ----------------       -------------------------/dev/dsk/c1t3d0   Device being used by VxVM“cfgadm unconfigure” command fails here.The way to resolve this is to disable the disks path from DMP control. Since there is only one path to this disk, the “-f” (for force) option needs to be used:root@techsupport2 # vxdmpadm -f disable path=c1t3d0s2root@techsupport2 # vxdmpadm getsubpaths NAME         STATE[A]   PATH-TYPE[M] DMPNODENAME  ENCLR-NAME   CTLR   ATTRS================================================================================c1t6d0       ENABLED(A)   -          disk_0       disk         c1       -c1t3d0       DISABLED(M)   -          disk_1       disk         c1       -c1t0d0s2     ENABLED(A)   -          disk_2       disk         c1       -c1t1d0       ENABLED(A)   -          disk_3       disk         c1       -c3t47d0      ENABLED(A)   -          sun35100_0   sun35100     c3       -c3t47d1      ENABLED(A)   -          sun35100_1   sun35100     c3       -c3t47d2s2    ENABLED(A)   -          sun35100_2   sun35100     c3       -c3t47d3s2    ENABLED(A)   -          sun35100_3   sun35100     c3       -You can see the path now disabled from DMP.root@techsupport2 # cfgadm -c unconfigure c1::dsk/c1t3d0Now you can unconfigure the disk

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  • Deploying an ADF Secure Application using WLS Console

    - by juan.ruiz
    Last week I worked on a requirement from a customer that wanted to understand how to deploy to WLS an application with ADF Security without using JDeveloper. The main question was, what steps where needed in order to set up Enterprise Roles, Security Policies and Application Credentials. In this entry I will explain the steps taken using JDeveloper 11.1.1.2. 0 Requirements: Instead of building a sample application from scratch, we can use Andrejus 's sample application that contains all the security pieces that we need. Open and migrate the project. Also make sure you adjust the database settings accordingly. Creating the EAR file Review the Security settings of the application by going into the Application -> Secure menu and see that there are two enterprise roles as well as the ADF Policies enforcing security on the main page. Make sure the Application Module uses the Data Source instead of JDBC URL for its connection type, also take note of the data source name - in my case I have: java:comp/env/jdbc/HrDS To facilitate the access to this application once we deploy it. Go to your ViewController project properties select the Java EE Application category and give it a meaningful name to the context root as well to the Application Name Go to the ADFSecurityWL Application properties -> Deployment  and create a new EAR deployment profile. Uncheck the Auto generate and Synchronize weblogic-jdbc.xml Descriptors During Deployment Deploy the application as an EAR file. Deploying the Application to WLS using the WLS Console On the WLS console create a JNDI data source. This is the part that I found more tricky of the hole exercise given that the name should match the AM's data source name, however the naming convention that worked for me was jdbc.HrDS Now, deploy the application manually by selecting deployments ->Install look for the EAR and follow the default steps. If this is the firs time you deploy the application, once the deployment finishes you will be asked to Activate Changes on the domain, these changes contain all the security policies and application roles insertion into the WLS instance. Creating Roles and User Groups for the Application To finish the after-deployment set up, we need to create the groups that are the equivalent of the Enterprise Roles of ADF Security. For our sample we have two Enterprise Roles employeesApplication and managersApplication. After that, we create the application users and assign them into their respective groups. Now we can run the application and test the security constraints

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  • Getit serves up local search in India with Java ME tech

    - by hinkmond
    Did you ever wonder where to get a good lamb vindaloo while you are visiting in Mumbai? Well, you need to get Getit then. See: Getit gets it on Java ME Here's a quote: Getit, the company which provides local search facility and free classifieds services in India, has announced the official release of the Getit Local Search Mobile app for Indian users. The app can be downloaded from the Mobango app store, ... [and]... is available for all platforms like [blah-blah-blah], [yadda-yadda-yadda], Java, Blackberry, Symbian etc... Getit gets it because they ported to the Java ME platform, the most ubiquitous mobile platform out there, and because they know when you want to find a good vindaloo, you want to find a good vindaloo! Hinkmond

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  • La búsqueda de la eficiencia como Santo Grial de las TIC sanitarias

    - by Eloy M. Rodríguez
    Las XVIII Jornadas de Informática Sanitaria en Andalucía se han cerrado el pasado viernes con 11.500 horas de inteligencia colectiva. Aunque el cálculo supongo que resulta de multiplicar las horas de sesiones y talleres por el número de inscritos, lo que no sería del todo real ya que la asistencia media calculo que andaría por las noventa personas, supongo que refleja el global si incluimos el montante de interacciones informales que el formato y lugar de celebración favorecen. Mi resumen subjetivo es que todos somos conscientes de que debemos conseguir más eficiencia en y gracias a las TIC y que para ello hemos señalado algunas pautas, que los asistentes, en sus diferentes roles debiéramos aplicar y ayudar a difundir. En esa línea creo que destaca la necesidad de tener muy claro de dónde se parte y qué se quiere conseguir, para lo que es imprescindible medir y que las medidas ayuden a retroalimentar al sistema en orden de conseguir sus objetivos. Y en este sentido, a nivel anecdótico, quisiera dejar una paradoja que se presentó sobre la eficiencia: partiendo de que el coste/día de hospitalización es mayor al principio que los últimos días de la estancia, si se consigue ser más eficiente y reducir la estancia media, se liberarán últimos días de estancia que se utilizarán para nuevos ingresos, lo que hará que el número de primeros días de estancia aumente el coste económico total. En este caso mejoraríamos el servicio a los ciudadanos pero aumentaríamos el coste, salvo que se tomasen acciones para redimensionar la oferta hospitalaria bajando el coste y sin mejorer la calidad. También fue tema destacado la posibilidad/necesidad de aprovechar las capacidades de las TIC para realizar cambios estructurales y hacer que la medicina pase de ser reactiva a proactiva mediante alarmas que facilitasen que se actuase antes de ocurra el problema grave. Otro tema que se trató fue la necesidad real de corresponsabilizar de verdad al ciudadano, gracias a las enormes posibilidades a bajo coste que ofrecen las TIC, asumiendo un proceso hacia la salud colaborativa que tiene muchos retos por delante pero también muchas más oportunidades. Y la carpeta del ciudadano, emergente en varios proyectos e ideas, es un paso en ese aspecto. Un tema que levantó pasiones fue cuando la Directora Gerente del Sergas se quejó de que los proyectos TIC eran lentísimos. Desgraciadamente su agenda no le permitió quedarse al debate que fue bastante intenso en el que salieron temas como el larguísimo proceso administrativo, las especificaciones cambiantes, los diseños a medida, etc como factores más allá de la eficiencia especifica de los profesionales TIC involucrados en los proyectos. Y por último quiero citar un tema muy interesante en línea con lo hablado en las jornadas sobre la necesidad de medir: el Índice SEIS. La idea es definir una serie de criterios agrupados en grandes líneas y con un desglose fino que monitorice la aportación de las TIC en la mejora de la salud y la sanidad. Nos presentaron unas versiones previas con debate aún abierto entre dos grandes enfoques, partiendo desde los grandes objetivos hasta los procesos o partiendo desde los procesos hasta los objetivos. La discusión no es sólo académica, ya que influye en los parámetros a establecer. La buena noticia es que está bastante avanzado el trabajo y que pronto los servicios de salud podrán tener una herramienta de comparación basada en la realidad nacional. Para los interesados, varios asistentes hemos ido tuiteando las jornadas, por lo que el que quiera conocer un poco más detalles puede ir a Twitter y buscar la etiqueta #jisa18 y empezando del más antiguo al más moderno se puede hacer un seguimiento con puntos de vista subjetivos sobre lo allí ocurrido. No puedo dejar de hacer un par de autocríticas, ya que soy miembro de la SEIS. La primera es sobre el portal de la SEIS que no ha tenido la interactividad que unas jornadas como estas necesitaban. Pronto empezará a tener documentos y análisis de lo allí ocurrido y luego vendrán las crónicas y análisis más cocinados en la revista I+S. Pero en la segunda década del siglo XXI se necesita bastante más. La otra es sobre la no deseada poca presencia de usuarios de las TIC sanitarias en los roles de profesionales sanitarios y ciudadanos usuarios de los sistemas de información sanitarios. Tenemos que ser proactivos para que acudan en número significativo, ya que si no estamos en riesgo de ser unos TIC-sanitarios absolutistas: todo para los usuarios pero sin los usuarios. Tweet

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