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• Constituent Experience Counts In Public Sector

  - by Michael Seback

    Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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• Library search paths

  - by David Clements

  This question originally started in an apparent problem in Cups calling various back-ends and using non-standard library search paths. If I want to change a library search path for a app running in a terminal I can use LD_LIBRARY_PATH, RPATH, etc., but if I want to change a library path for a Cups back end, I subsequently resolved the Cups issue, but I don't see any mechanism to change the search path whare an app is not running in terminal. For example Cups calls backendA and backendB to print on 2 printers, BackendA uses libxxx.1.15 and BackendB needs libxxx.1.05, is there any way to change the library search path for backendB (only) without recompiling backendB, (I may not have the source)? Any ideas?

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• Blockbuster Time Machine

  - by David Dorf

  In another example of clinging to the core business much too long, DISH announced its closing the remaining 300 Blockbuster stores.  This reminds us that we must always be looking over our shoulders for the next big thing.  Blockbuster had the opportunity to buy Netflix, but it passed just as Barnes & Noble decided it didn't need to partner with Amazon.  Its so tempting to stick with a profitable business instead of taking a risk on a new idea.  Nevertheless, Blockbuster is history -- and this video from The Onion seals it. Historic ‘Blockbuster’ Store Offers Glimpse Of How Movies Were Rented In The Past

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• How mature is FreeBASIC?

  - by David

  A friend of mine is considering using FreeBASIC in a critical production environment. They currently use GWBasic, and they want to make a soft transition towards more modern languages. I am just worried that there might be undetected bugs in the software. I see that their version number is 0.22.0, which indicates, that it is not quite mature yet. I also read this discussion, without being able to conclude. Also on their Sourceforge pages there is no indication of whether it is Alpha or Beta (which anyways is not a very good indicator). Does anyone have own experience about the maturity, ideas on how to judge the maturity, or know of companies using FreeBASIC in a critical production environment?

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• How to fix this navigation issue in my site?

  - by David

  First off I use webs.com for the creation of my site. I have a very basic layout. List of links of the left and content on the right with a heading up top. Now in my list of links every link is an article that I wrote, I have about 25 links going down the left hand side of my site. Problem is when I try out new themes that support horizontal navigation as opposed to vertical navigation I get either a messy overflow of links Or a link called "more" which lists the rest of the articles in a drop down-list across my site. What I wish I had was a simple horizontal navigation like" "home, about, articles" and when the user clicks on articles it would then bring them to a page containing all my articles there. I would prefer it to be in a table like display. That way is not a long list. Anyways any ideas on how I can fix this issue im having? Please let me know if you need more information.

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• Which social sign-in (Google, twitter, fb, etc) is most often used (if I could only choose one, which would statistically retain the most users)?

  - by David

  I am working with a startup which is about to do it's launch in maybe 2-3 weeks. In order to see the primary features of the site, the user has to register or sign in if they have already registered. We quickly decided we wanted to incorporate social plugins as alternatives to a conventional sign up, just like stackexchange does. But seeing that we are strapped for time and fairly amateur developers, I'm trying to justify just choosing one or two social sign-ins to start with for the launch and then maybe add more later. Based on my experience as a user, I'm guessing that twitter and google (in no particular order of importance) would probably be the most important social sign-ins in order to retain as many users as possible, but have absolutely no statistics to back that up other than my own anecdotal experience. This question hasn't been visibly asked on the internet, so I figured I'd hop on stackexchange and give it a punt. Thanks.

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• Bitmap Font Displays in Center Always Without Coding it Manually (Fix Coordinate Problem onText)

  - by David Dimalanta

  Is there a way on how to stay the texts in center without manually coding it or something, especially when making an update? I'm making a display for the highest score. Let's say that the score is 9. However, if the score is 9,999,999, the text displays still only at the fixed X and Y coordinate. Is there really a way to stay the text in center especially when there is changes when a player beats the new world record? Here's my code inside Sprite Batch: font.setScale(1.5f); font.draw(batch, "HIGHEST SCORE:", (900/10)*1 + 60, (1280/16)*10); font.draw(batch, "" + 9999999 + "", (900/10)*4, (1280/16)*8); batch.draw(grid_guide, 0, 0, 900, 1280); // --> For testing purpose only. // Where 9999999 is a new record score for example. Here's the image shown as example. I add it some red grid so that I could check if the display of score when updated will always display on center no matter how many digits takes place in. However, it is fixed, so I have to figure it out how to display it automatically on center regardless of the number of digits while updating for the new highscore. I have used the LibGDX preferences very well though to save and load records for the highscore.

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• Facial Recognition for Retail

  - by David Dorf

  My son decided to do his science project on how the brain recognizes faces.  Faces are so complicated and important that the brain has a dedicated area for just that purpose.  During our research, we came across some emerging uses for facial recognition in the retail industry. If you believe the movies, recognizing faces as they walk by a camera is easy for computers but that's not the reality.  Huge investments are being made by the U.S. government in this area, with a focus on airport security.  Now, companies like Eye See are leveraging that research for marketing purposes.  They do things like track eyes while viewing newspaper ads to see which ads get more "eye time."  This can help marketers make better placement and color decisions. But what caught my eye (that was too easy) was their new mannequins that watch shoppers.  These mannequins, being tested at European retailers like Benetton, watch shoppers that walk by and identify their gender, race, and age.  This helps the retailer better understand the types of customers being attracted to the outfit on the mannequin.  Of course to be most accurate, the software has pictures of the employees so they can be filtered out.  Since the mannequins are closer to the shoppers and at eye-level, they are more accurate than traditional in-ceiling LP cameras. Marketing agency RedPepper is offering retailers the ability to recognize loyalty shoppers at their doors using Facedeal.  For customers that have opted into the program, when they enter the store their face is recognized and they are checked in.  Then, as a reward, they are sent an offer on their smartphone. It won't be long before retailers begin to listen to shoppers are they walk the aisles, then keywords can be collected and aggregated to give the retailer an idea of what people are saying about their stores and products.  Sentiment analysis based on what's said or even facial expressions can't be far off. Clearly retailers need to be cautions and respect customer privacy.  That's why these technologies are emerging slowly.  But since the next generation of shoppers are less concerned about privacy, I expect these technologies to appear sporadically in the next five years then go mainstream.  Time will tell.

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• Testing Git competence

  - by David

  I hire a lot of programmers for tiny tasks. I very clearly specify that the tasks can only be completed by making a pull request on GitHub. Unfortunatelly, so many programmers do not know Git and often the programmers cannot complete the project due to not understanding/being willing to learn Git, even after they have undertaken the programming of the task. This is bad both for me and for the programmers. Sometimes I end up arguing for why it is inefficient that they just send me a zip file containing the code. Therefore, I am looking for an online service to certify that the programmers know how to make a pull request so I do not waste their nor my time. The certificate should be free for the coders, but may cost me. It is important that the course just focuses on exactly what is needed to make a clean pull request so it should not take more than 5 minutes to go through. Does such a thing exist?

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• If you want to learn all about Exalogic in 6 minutes, watch this demo!

  - by Michael Palmeter (Exalogic PM)

  If you haven't seen the latest Exalogic demo, click here now. Our excellent marketing organization has recently produced a new 6-minute flash demo that describes the Exalogic Infrastructure-as-a-Service management UI.  After years of investment in this product we are now in the final stages of delivering on the complete private-cloud-in-a-box vision that Larry Ellison announced back at Oracle OpenWorld 2010.  This demo video (flash) does the best job yet of explaining what is so great about Exalogic and why it is going to drive transformation of our industry.  If you haven't seen it yet, take a look.  There's much more to Exalogic now than just blazing performance.

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• How to code Time Stop or Bullet Time in a game?

  - by David Miler

  I am developing a single-player RPG platformer in XNA 4.0. I would like to add an ability that would make the time "stop" or slow down, and have only the player character move at the original speed(similar to the Time Stop spell from the Baldur's Gate series). I am not looking for an exact implementation, rather some general ideas and design-patterns. EDIT: Thanks all for the great input. I have come up with the following solution public void Update(GameTime gameTime) { GameTime newGameTime = new GameTime(gameTime.TotalGameTime, new TimeSpan(gameTime.ElapsedGameTime.Ticks / DESIRED_TIME_MODIFIER)); gameTime = newGameTime; or something along these lines. This way I can set a different time for the player component and different for the rest. It certainly is not universal enough to work for a game where warping time like this would be a central element, but I hope it should work for this case. I kinda dislike the fact that it litters the main Update loop, but it certainly is the easiest way to implement it. I guess that is essentialy the same as tesselode suggested, so I'm going to give him the green tick :)

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• Service to test app on all the iPhones?

  - by David

  I have some developers creating an iPhone app, often the app will not work on one type of iPhone even though it worked on another one using the same version of iOS. Therefore, I am looking for a service where I can test the app natively on all the iPhone versions running various versions of iOS. I would like to be able to interact with the iPhones myself, so that I know that a specific bug has actually been fixed before, pushing to App Store and waiting 9 days for the review before I can hear the sad news from customers. Googling got me nowhere. Do such services exist?

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• Disallow robots.txt from being accessed in a browser but still accessible by spiders?

  - by Michael Irigoyen

  We make use of the robots.txt file to prevent Google (and other search spiders) from crawling certain pages/directories in our domain. Some of these directories/files are secret, meaning they aren't linked (except perhaps on other pages encompassed by the robots.txt file). Some of these directories/files aren't secret, we just don't want them indexed. If somebody browses directly to www.mydomain.com/robots.txt, they can see the contents of the robots.txt file. From a security standpoint, this is not something we want publicly available to anybody. Any directories that contain secure information are set behind authentication, but we still don't want them to be discoverable unless the user specifically knows about them. Is there a way to provide a robots.txt file but to have it's presence masked by John Doe accessing it from his browser? Perhaps by using PHP to generate the document based on certain criteria? Perhaps something I'm not thinking of? We'd prefer a way to centrally do it (meaning a <meta> tag solution is less than ideal).

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• Is it possible that Unity would some day switch back to Mutter?

  - by David

  I remembered that the first Unity was indeed built on Mutter, but later ported to Compiz due to poor performance. I also know Canonical practically incorporated Compiz to work closely for future Unity, so this is getting less likely. But Compiz just seems pretty outdated now that GNOME3/GTK3/Mutter is becoming more mainstreamed, and it is known to deliver some performance issue, but on the other hand Mutter seems pretty good and is still steadily developing now, I'm just wondering if anyone related to the project is still testing and evaluating the possibility of Unity on Mutter? Not that you have to tell me now if you're going to do it or not. I just wanna know if anyone is considering it. Thanks.

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• API always returns JSONObject or JSONArray Best practices

  - by Michael Laffargue

  I'm making an API that will return data in JSON. I also wanted on client side to make an utility class to call this API. Something like : JSONObject sendGetRequest(Url url); JSONObject sendPostRequest(Url url, HashMap postData); However sometimes the API send back array of object [{id:1},{id:2}] I now got two choices (): Make the method test for JSONArray or JSONObject and send back an Object that I will have to cast in the caller Make a method that returns JSONObject and one for JSONArray (like sendGetRequestAndReturnAsJSONArray) Make the server always send Arrays even for one element Make the server always send Objects wrapping my Array I going for the two last methods since I think it would be a good thing to force the API to send consistent type of data. But what would be the best practice (if one exist). Always send arrays? or always send objects?

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• Wordpress Website issue [duplicate]

  - by David

  This question already has an answer here: What are the best ways to increase a site's position in Google? 18 answers I have my website in WordPress. Now the problem is if I search any keywords in Google related to website webpages then it doesn't show any webpage result in web results. But if I search in Google blog result then It is showing my webpages in Google blog results. I want to know what is problem with my webpages. Why they are coming in Google blog search instead of Google web search?

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• How do I enable or disable the global application menu?

  - by Michael Ekstrand

  I'm fairly excited for Unity, as it looks like a promising new direction for Ubuntu. However, I do have a concern - will it be possible to use Unity without the global menu? I have my window manager set to focus-follows-mouse/sloppy focus, and find the productivity gains to be immense. Sloppy focus is incompatible, however, with global menus, as it is possible for the focus to change while you move from window to menu. Will Unity support an option to use window menus while still using Unity?

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• Should I sacrifice code succintness to ensure the narrowest variable scope? [duplicate]

  - by David Scholefield

  This question already has an answer here: Is the usage of internal scope blocks within a function bad style? 3 answers In many languages (e.g. both Perl and Java - which are the two languages I work most with) it is possible to narrow the scope of local variables by declaring them within a block. Although it adds extra code length (the opening and closing block braces), and possibly reduces readability, should I create blocks purely to narrow the scope of variables to the statements that use the variables and to uphold the principle of narrowest scope or does this sacrifice succinctness and readability just to unnecessarily uphold an agreed 'best practice' principle? I usually declare local variables to functions/methods at the start of the function to aid readability, but I could not do this, and just create blocks throughout the function and declare the variables throughout the code - within those blocks - to narrow their scope.

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• Over 2000 Windows 8 Store Apps

  - by David Paquette

  With still a month left until Windows 8 is made commercially available, I was surprised to hear yesterday that there are already 16 million devices running Windows 8 (via @TommyLee).  I was also surprised to see that in Canada, there are already over 2000 apps available in the Windows Store.  This might not sound like much, but it is double the number of apps available less than a month ago.  These look like good signs for the Windows 8 ecosystem.  I am hoping to see the number of apps continue to grow quickly between now and official launch (and beyond).

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• Windows Store now open to lots more developers (120 markets!)

  - by Michael B. McLaughlin

  See the post here: http://blogs.msdn.com/b/windowsstore/archive/2012/09/11/windows-store-now-open-to-all-developers.aspx . This includes individual accounts now so if you tried signing up before and got a message about it only covering company accounts, you can sign up now. Don’t forget to verify your account and setup your payment and tax information. Also, if you are an MSDN subscriber you should be able to get a code from the MSDN site that will give you a free year (saving $49 US) but you will still need to submit some form of payment (e.g. credit or debit card) for verification purposes and so that they can automatically rebill you at the end of the subscription year (unless you’ve cancelled your account for some reason, of course). Go forth and register and make awesome games and apps for me to buy and play and use!

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• What do you look for when debugging deadlocks?

  - by Michael K

  Recently I've been working on projects that heavily use threading. I think that I'm OK at designing them; use stateless design as much as possible, lock access to all resources that more than one thread needs, etc. My experience in functional programming has helped that immensely. However, when reading other people's thread code, I get confused. I am debugging a deadlock right now, and since the coding style and design are different from my personal style, I am having a difficult time seeing potential deadlock conditions. What do you look for when debugging deadlocks?

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• Guide to installing a fully encrypted file system?

  - by Michael Stum

  I have a little Netbook on which I want to install Ubuntu 10.10 (32-Bit) on. However, since it is a portable PC I want to completely encrypt the file system (in case of theft). Currently it runs Windows 7 Starter and I use TrueCrypt which installs a custom boot loader that asks for the password. I remember from the past that Linux can do that as well by putting /boot on it's own, unencrypted partition. Since it's been ages since I last worked with file system encryption (I remember setting up LVM and a custom patched grub to ask for the password) I wonder how that would work nowadays and if there is a step-by-step how-to for it?

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• Issues with nVidia GeForce 210 while watching movies

  - by David ???

  Ever since 10.04 I have been trying to resolve an issue with my graphics card - nVidia GeForce 210. I'm having issues when I watch movies on 10.10 - they are jumping all the time, even with Compiz disabled and when that is the only thing I am doing. I have tried the solution to How to get NVidia GeForce GT 210 drivers working on Lucid Lynx? but it didn't work. How can I fix this? Here are the steps I took: apt-get --purge remove xserver-xorg-video-nouveau edit /etc/default/grub to add the line GRUB_CMDLINE_LINUX="nouveau.modeset=0" sudo update-grub Reboot Download official Linux drivers from nVidia site. sh filename-of-downloaded-driver-package

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• What is testable code?

  - by Michael Freidgeim

  We are improving quality of code and trying to develop more unit tests. The question that developers asked  was  "How to make code testable ?"  From http://openmymind.net/2010/8/17/Write-testable-code-even-if-you-dont-write-tests/ First and foremost, its loosely coupled, taking advantage of dependency injection (and auto-wiring), composition and interface-programming. Testable code is also readable - meaning it leverages single responsibility principle and Liskov substitution principle.A few practical suggestions are listed in http://misko.hevery.com/code-reviewers-guide/More recommendations are in http://googletesting.blogspot.com/2008/08/by-miko-hevery-so-you-decided-to.htmlIt is slightly too theoretical - " the trick is translating these abstract concepts into concrete decisions in your code."

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• Mapping Your Customer Experience Journey

  - by Michael Hylton

  For those who attended today’s Oracle Customer Experience Summit keynote you heard from Brian Curran talk about the strategies and best practices to implement customer experience (CX) in your organization.  He spoke about how this evolving journey begins by understanding six steps to transform your business and put your customers front and center.  Here are those key six steps: What are the strategic business objectives in your company? What are your operational objectives and KPIs necessary to measure a CX project? Build an income statement and create “what if” scenarios and see how changes impact your business’ bottom line.  Explore what keeps you from getting to your own goals for your business. Define the business objectives and opportunities you want to meet? Understand the trends and accelerators in the market?  What factors are going on in the market affect that impact your business?  Social?  Mobile?  Cloud?  Just to name a few.  Many of these trends may signal a change in the way people think about your business. What approach will you take to solve these issues?  Understand who your customer is.  How do you need to adapt your business to build relevant, personalized customer experiences. What technologies can you implement to address CX?  Does technology help you solve your problem? A great way to begin your customer experience journey is a concept called journey mapping, one of the most powerful and deceptively simple tools for unlocking CX innovation at your organization. Here is where you can learn more about how you can bring this concept into your business to drive great customer experiences.

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