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• What is a good support knowledge base tool?

  - by Guillaume

  I have been searching for a tool to help my team organize its knowledge for resolving recurring support cases. I know this question will probably be closed, but I'll try my change anyway because I know that I can have some good answers about that. Context: our team is developing and supporting an huge applications (lots of different screens and workflow processes. We already have a good tool for managing our documentation, but we are struggling with support cases. Support action involve often quite a lot of manual steps to fix stuff and the knowledge for these actions is more 'oral transmission' than modern tools. We need an efficient way to store them in a knowledge base to be able to retrieve similar cases based on patterns (a stacktrace, an error message, a component name, a workflow step, ...) and ranked by similarity. Our wiki search is not very powerful when it come to this kind of search and the team members don't want to 'waste' time writing a report that will never be found... Do you know efficient knowledge base tool for this kind of use case ?

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• How should I show shared resources during a Shared Resource game in the Galaxy Editor?

  - by Mag Roader

  One of my favorite ways to play the original StarCraft was in a "Team" game. In this game type, multiple players on the same "team" would share control, resources, supply, and even the same starting location. It was like playing as 1 player, only 2 humans were controlling it. It was a lot of fun. I want to do something very similar in StarCraft 2, but I need to create a custom map in the Galaxy Editor to do it. I found the editor can quite easily emulate this behavior. There is a Trigger action "Set Alliance for Player Group" to "...treat each other as Ally With Shared Vision, Control, And Spending." To use this, I create units for only 1 of the players, and then set all players to be allied with each other in this way. All the other players get no units and no resources. This makes it so 1 player is the actual owner of all the units and everyone else is tagging along with full control. This nearly works! The problem is that if I am not the actual owning player, I can't actually see how many minerals/gas/supply the team has. This makes it pretty difficult to build stuff. What would be the best way to display to the other players how many Minerals/Gas/Supply the team has?

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• Finding a way to simplify complex queries on legacy application

  - by glenatron

  I am working with an existing application built on Rails 3.1/MySql with much of the work taking place in a JavaScript interface, although the actual platforms are not tremendously relevant here, except in that they give context. The application is powerful, handles a reasonable amount of data and works well. As the number of customers using it and the complexity of the projects they create increases, however, we are starting to run into a few performance problems. As far as I can tell, the source of these problems is that the data represents a tree and it is very hard for ActiveRecord to deterministically know what data it should be retrieving. My model has many relationships like this: Project has_many Nodes has_many GlobalConditions Node has_one Parent has_many Nodes has_many WeightingFactors through NodeFactors has_many Tags through NodeTags GlobalCondition has_many Nodes ( referenced by Id, rather than replicating tree ) WeightingFactor has_many Nodes through NodeFactors Tag has_many Nodes through NodeTags The whole system has something in the region of thirty types which optionally hang off one or many nodes in the tree. My question is: What can I do to retrieve and construct this data faster? Having worked a lot with .Net, if I was in a similar situation there, I would look at building up a Stored Procedure to pull everything out of the database in one go but I would prefer to keep my logic in the application and from what I can tell it would be hard to take the queried data and build ActiveRecord objects from it without losing their integrity, which would cause more problems than it solves. It has also occurred to me that I could bunch the data up and send some of it across asynchronously, which would not improve performance but would improve the user perception of performance. However if sections of the data appeared after page load that could also be quite confusing. I am wondering whether it would be a useful strategy to make everything aware of it's parent project, so that one could pull all the records for that project and then build up the relationships later, but given the ubiquity of complex trees in day to day programming life I wouldn't be surprised if there were some better design patterns or standard approaches to this type of situation that I am not well versed in.

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• Is it recommended to use more than one language at a startup?

  - by GoofyBall

  I work for a mobile startup where, for historical reasons, our chosen language was C#. I was recently assigned to a small project to build a tool that would be used by us internally. When I explained my intention to use Python to build this tool I was heavily criticized for this because introducing new languages, and technologies (Debian, Apache, Python and Django) into our ecosystem would make it harder for other developers to maintain (because only two other people know more than one language besides C#). I countered that this project would take far longer to develop in C# (which I think is an inherent problem with the language/.NET framework) and that the project was small and designed to solve a very particular problem. Of course it is necessary that the ecosystem be as a homogeneous as possible but if your are developing tooling, infrastructure, and internal systems when there are better things to build them with than C# then you should consider using them. By using one language you exclude a lot of other great libraries and frameworks out there, and this case it was the difference between taking one week to build in Python as opposed to a month in C#. Do you think it is acceptable to understand and use only only one language at a startup or even a larger company? Am I perhaps being naive??

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• What is Light Peak

  - by Jonathan.

  I've heard this a lot recently, todo with Apple and Intel. Some says it's a protocol, others say it's fibre optic, and others say it's copper. One source even said it was a "wireless wire". Apparently it can carry data, but not video streams, surely the cable can't know the difference between 1s and 0s representing data, and 1s and 0s representing video streams. Or it will replace all the wires we currently have except power, another place said it is for inside laptops. Those are just examples so I haven't given any sources, I just want to know what on Earth Light Peak is?

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• What to do when the programming activity becomes a problem?

  - by gablin

  I once saw a program (can't remember which) where it talked about people "experiencing flow" when they are doing something they are passionate about. When "in flow", they tend to lose track of time and surrounding, concentrating only on their activity at hand. This happens a lot for me when I program; most particularly when I face a problem. I refuse to give up until it's solved. This usually leads to hours just rushing by and I forget to eat lunch, dinner gets pushed into far into the evening, and when I finally look at the clock, it's way into the wee-hours of the night and I will only get a few hours of sleep before having to rise early in the morning. (This is not to say that I'm in flow only when facing a problem - but I find it particularly hard to stop programming and step back when there's something I can't solve immediately.) I love programming, but I hate it when it disrupts my normal routines (most importantly eating and sleeping patterns). And sitting still for so many hours, staring a screen, is not healthy. Please, any ideas on how I can get my rampant programming activity under control?

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• How to scroll the diff buffer easily in Emacs while point is on the minibuffer

  - by RamyenHead

  In Emacs, after a lot of editing, I press C-x s (save-some-buffers), then Emacs asks "Save file ...? (y,n,.... d ...)" for each file, I sometimes answer d (diff) to see the changes, but then it's not easy to scroll the diff buffer because the cursor is on the minibuffer. Scrollbar does not work. C-M-v works, but if I try to back-scroll by pressing C-M-- C-M-v, Emacs just says "Type C-h for help". How do I scroll the diff buffer in such cases?

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• Is it common to lie in job ads regarding the technologies in use?

  - by Desolate Planet

  Wanted: Experienced Delphi programmer to maintain ginormous legacy application and assist in migration to C# Later on, as the new hire settles into his role... "Oh, that C# migration? Yeah, we'd love to do that. But management is dead-set against it. Good thing you love Pascal, eh?" I've noticed quite a lot of this where I live (Scotland) and I'm not sure how common this is across IT: a company is using a legacy technology and they know that most developers will avoid them to keep mainstream technology on their resumes. So, they will put out a advertisement saying they are looking to move their product to some hip new tech (C#, Ruby, FORTRAN 99) and require someone who has exposure to both - but the migration is just a carrot on a stick, perpetually hung in front of the hungry developer as he spends each day maintaining the legacy app. I've experienced this myself, and heard far too many similar stories to the point where it seems like common practice. I've learned over time that every company has legacy problems of some sort, but I fail to see why they can't be honest about it. It should be common sense to any developer that the technology in place is there to support the business and not the other way round. Unless the technology is hurting the business in someway, I hardly see any just cause for reworking the software stack to be made up whatever is currently vogue in the industry. Would you say that this is commonplace? If so, how can I detect these kinds of leading advertisements beforehand?

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• How can I limit the upload/download bandwidth on my CentOS server?

  - by Dan Nestor

  How can I limit the upload and download bandwidth on my CentOS server? This is a box with a single interface, eth0. Ideally, I would like a command-line solution (I've been trying to use tc), something that I could easily switch on and off in a script. So far I've been trying to do something like tc filter add dev eth0 protocol ip prio 50 u32 police rate 100kbit burst 10240 drop but I'm obviously missing a lot of knowledge and information. Can somebody help with a quick one-liner? Many thanks, Dan

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• Error while compiling/installing PHP with FPM for RPM on Centos 5.4 x64

  - by Raymond

  Hi, I'm trying to make an RPM with PHP 5.3.1 and PHP-FPM 0.6 for CentOS 5.4. So far it goes quite well, but when rpmbuild gets to the installation phase it fails with the following error: Executing(%install): /bin/sh -e /var/tmp/rpm-tmp.63379 + umask 022 + cd /usr/src/redhat/BUILD + cd /usr/src/redhat/BUILD/php-5.3.1/fpm-build/ + make install Installing PHP SAPI module: fpm Installing PHP CLI binary: /usr/bin/ cp: cannot create regular file `/usr/bin/#INST@12668#': Permission denied make: *** [install-cli] Error 1 error: Bad exit status from /var/tmp/rpm-tmp.63379 (%install) RPM build errors: Bad exit status from /var/tmp/rpm-tmp.63379 (%install) I am running rpmbuild as a normal user, so it's understandable that it will fail to install anything into /usr/bin, but it shouldn't try to install anything outside the buildroot in the first place. I have however specified the BuildRoot in the header of the spec file and I can see it is passed correctly to the make install command. Does anyone have some idea of what is going wrong here? Thanks a lot!

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• How to discharge static electricity before opening a computer?

  - by Pekka

  Before opening a computer, I often hear advice to touch something that is "grounded" - a computer case for example, or a heating element - to avoid damaging the sensitive electronic equipment through static discharge. What exactly is true here, and what are the do's and don'ts. Touching what objects will actually work, and what won't? If I touch a computer case, does it matter what it stands on, and whether it is connected to an outlet? What other ways are there to protect the equipment from a static discharge than touching something grounded? Are there common pieces of clothing that I shouldn't be wearing when working inside a computer, for example a woollen pullover? There is a lot on Google, but there seem to be many contradictions and misconceptions out there, so I think this is a question worth having here.

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• amazon aws, rds

  - by b0x0rz

  just need a quick info on two questions but very related. 1 if we use rds on amazon aws, what happens if some of the machines rds is running on crash? i mean what happens with the data? is it gone? 2 if we use rds on amazon aws via beanstalk, and decide to stop them is the database gone, i mean data, is it gone? thnx a lot, simple yes/no will do, but if you can give more info or a solution to mitigate these issues if any of the answers is unfavorable, that would be great.

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• Windows Server 2008R2 IIS7.5, Requests getting 401 status

  - by TLBH

  We have a web site running in windows server 2008r2 iis7.5 and we are seeing several errors reported from our global error handler saying that "Request Timed Out". I matched up one to the IIS log file and see the request took 135116 (presumably milliseconds) had an sc-status of 401 an sc-sub0status of 0 and an sc-win32-status of 64. 2 requests failed in these way but lots of surrounding requests (1979 successful requests vs 2 fails) for the same user went through perfectly fine- with the same cs-username which makes a 401 seem a little odd. The target of the requests is an ASP.Net web service's web method called by the .net client library- it's called a lot of times per user (3 times per second) to keep a page updated. We're getting some users reportng seeing a freezing effect and I think this may be the cause, any ideas? Peter

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• Visage

  - by Geertjan

  Raj, the Chennai JUG lead, together with others from that JUG, is interested in Visage, the JavaFX script language closely associated with Stephen Chin. He sent me the related lexer and parser and I started by having a look at them in the new version of ANTLRWorks being developed by Sam Harwell (who demonstrated it very effectively during JavaOne): Notice how the lexer and parser are shown in a tree structure, as well as in a cool syntax diagram. Next, I downloaded a bunch of JARs from here, so that packages such as from "com.sun.tools.mjavac" can be used, i.e., these are Visage-specific packages that aren't found anywhere except in the location below: http://code.google.com/p/visage/wiki/GettingStarted It turns out that there's also a Visage NetBeans plugin out there: http://code.google.com/p/visage/source/browse/?repo=netbeans-plugin Rather than recreating everything from scratch, i.e., generating ANTLR Java classes from the lexer and parser, I copied a lot of stuff from the site above and now a file Raj sent me looks as follows, i.e., basic syntax coloring is shown: For anyone wanting to seriously support Visage in NetBeans IDE, I recommend downloading the existing Visage NetBeans plugin above, rather than creating everything yourself from scratch, and then figuring out how to use that code in some way, i.e., add the JARs I pointed to above, and work on its build.xml file, which could be frustrating in the beginning, but there's no point in recreating everything if everything already exists.

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• Free Cloud Mind Map Solution

  - by Zekta Chan

  As a Software Engineer we had a lot of discussion on SE design. Although we sync every document on the development process on Google Doc, mind map just didn’t fit in Google doc yet. The best we can do is to store a copy and share it online. To me, Mind map is an ir-replaceable piece of tools (yet) as agile note taking tools. And an eFormat is even greater than a paper one, due to the portability and extensibility. Does anyone have a good solution on “cloud-sharing” mind map? (We are using FreeMind at the moment) Thanks

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• Tomcat memory usage grows until crash with no GC run

  - by Phil

  I'm administrating a server running Tomcat that is getting a lot of traffic lately. If I monitor memory usage in Task Manager I can see the memory usage growing and eventually tomcat crashes around the 1GB mark. Here's the memory relevent bits I've set in Tomcat Properties (this is a Windows Server): Intial memory pool: 1024 MB Maximum memory pool: 1024 MB -XX:MaxPermSize=256M The weird thing is since these problems arose I've deployed Lambda Probe to the Tomcat instance and the memory usage values I see there are much lower, for example Task Manager might show 467MB used while the "Total" used in Probe is 212 MB. Also, the Maximum Total listed in Probe is 1.29GB, when I would have expected 1GB, the maximum memory set above. If I force the garbage collector to run using Probe, I can keep Tomcat from crashing for a while (indefinitely, AFAIK). So why doesn't the GC run automatically and stop Tomcat from crashing? Thanks.

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• geomipmapping using displacement mapping (and glVertexAttribDivisor)

  - by Will

  I wake up with a clear vision, but sadly my laptop card doesn't do displacement mapping nor glVertexAttribDivisor so I can't test it out; I'm left sharing here: With geomipmapping, the grid at any factor is transposable - if you pass in an offset - say as a uniform - you can reuse the same vertex and index array again and again. If you also pass in the offset into the heightmap as a uniform, the vertex shader can do displacement mapping. If the displacement map is mipmapped, you get the advantages of trilinear filtering for distant maps. And, if the scenery is closer, rather than exposing that the you have a world made out of quads, you can use your transposable grid vertex array and indices to do vertex-shader interpolation (fancy splines) to do super-smooth infinite zoom? So I have some questions: does it work? In theory, in practice? does anyone do it? Does this technique have a name? Papers, demos, anything I can look at? does glVertexAttribDivisor mean that you can have a single glMultiDrawElementsEXT or similar approach to draw all your terrain tiles in one call rather than setting up the uniforms and emitting each tile? Would this offer any noticeable gains? does a heightmap that is GL_LUMINANCE take just one byte per pixel(=vertex)? (On mainstream cards, obviously. Does storage vary in practice?) Does going to the effort of reusing the same vertices and indices mean that you can basically fill the GPU RAM with heightmap and not a lot else, giving you either bigger landscapes or more detailed landscapes/meshes for the same bang? is mipmapping the displacement map going to work? On future cards? Is it going to introduce unsurmountable inaccuracies if it is enabled?

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• Cut in excel doesn't work, and copying tables from one program to another returns text

  - by Kristina

  My excel 2007 on Windows 7 operating system seems to have a probelm with regular cut function. when I highlight cells I want to cut and press cut (either on keyboard shortcut Ctrl+x, Home menu cut command, or from the right-click menu) cells start flashing for a split second and after that they only turn normal. When I want to paste them, they past as if copy function was used. If I try to rightclick to use function "insert cut cells" it is not one of the offered options at all. On my home computer I have same combination, Excel 2007 on windows 7 and it works just fine. COuld the problem be due to 64-bit win7 version at my job, and 32-bit version at home? Another problem is when I copy table from excel to word, in word pasting results in unformatted text instead of table as it was in excel. Did someone have such problems and can offer a solution? Thanx a lot.

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• How to select all labeled messages in Gmail inbox?

  - by Tony

  I have dozens of labels and sub-labels and dozens of filters. I use the 'skip inbox' on a lot of filters but have many more that I want to see in the inbox before I archive them. It's easy to shift-select a few dozen at a time to archive when they are NOT separated by non-labeled mail. What I want to do is to be able to select all mail that has any label in the inbox and archive it with one click so that nothing but unlabeled mail is left in the inbox. This doesn't seem to be any different than what the Select Starred search except I can't find a wildcard search operator for labels.

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• GetContactList stops reporting collisions on welded bodies

  - by Henrique Jung

  I have some strange problem with my game which uses Box2D as physics engine and I'm out of ideas on what I can do to solve it. My game is a class assignment where I need to build a simple game where the main character moves in a 2D environment while square blocks comes from below him. Each time a collision occurs, that block is attached to the character using a weld joint, when three blocks of the same colors are together, they annihilate themselves(an effect similar to Bejeweled). I'm using a recursive function to iterate through all the attached blocks of a given block to see if there are enough blocks for them to be deleted. I'm using GetContactList function to iterate through the list of contacts to see which blocks are adjacent to each other. The results are quite disappointing, the blocks only get annihilated in few cases. After a lot of debugging, I found the issue, but I still don't know how to solve. My issue is: after some time, GetContactList STOPS returning contacts (return NULL) to blocks that were already attached for some time. I spent some time reading the Box2D manual as well as some tutorials and still didn't find any clue of what is happening. Below there's some simplified version of the code that I wrote. for(int a = 0; a < blocksList.size(); a++) { blocksList[a].BuildConnections(); } And on BuildConnections b2ContactEdge* edge = body->GetContactList(); while(edge != NULL) { if (long_check_to_see_if_there's_a_block_nearby) { // add itself to the list to be anihilated globalList.push_back(this); //if there's, call BuildConnections again on the adjacent block adjacentBody->GetUserData()->BuildConnections; } edge = edge->next; } I know that there's another issue related to circular inclusions, but I fairly sure that this problem isn't causing the problem with the collisions. You can download my entire code from this page if you'd like http://code.google.com/p/fellz/source/list

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• To encryption=on or encryption=off a simple ZFS Crypto demo

  - by darrenm

  I've just been asked twice this week how I would demonstrate ZFS encryption really is encrypting the data on disk.  It needs to be really simple and the target isn't forensics or cryptanalysis just a quick demo to show the before and after. I usually do this small demo using a pool based on files so I can run strings(1) on the "disks" that make up the pool. The demo will work with real disks too but it will take a lot longer (how much longer depends on the size of your disks).  The file hamlet.txt is this one from gutenberg.org # mkfile 64m /tmp/pool1_file # zpool create clear_pool /tmp/pool1_file # cp hamlet.txt /clear_pool # grep -i hamlet /clear_pool/hamlet.txt | wc -l Note the number of times hamlet appears # zpool export clear_pool # strings /tmp/pool1_file | grep -i hamlet | wc -l Note the number of times hamlet appears on disk - it is 2 more because the file is called hamlet.txt and file names are in the clear as well and we keep at least two copies of metadata. Now lets encrypt the file systems in the pool. Note you MUST use a new pool file don't reuse the one from above. # mkfile 64m /tmp/pool2_file # zpool create -O encryption=on enc_pool /tmp/pool2_file Enter passphrase for 'enc_pool': Enter again: # cp hamlet.txt /enc_pool # grep -i hamlet /enc_pool/hamlet.txt | wc -l Note the number of times hamlet appears is the same as before # zpool export enc_pool # strings /tmp/pool2_file | grep -i hamlet | wc -l Note the word hamlet doesn't appear at all! As a said above this isn't indended as "proof" that ZFS does encryption properly just as a quick to do demo.

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• Virtually the fastest way to try Solaris 11 (and Solaris 10 zones)

  - by dminer

  If you're looking to try out Solaris 11, there are the standard ISO and USB image downloads on the main page.  Those are great if you're looking to install Solaris 11 on hardware, and we hope you will.  But if you take the time to look down the page, you'll find a link off to the Oracle Solaris 11 Virtual Machine downloads.  There are two downloads there:A pre-built Solaris 10 zoneA pre-built Solaris 11 VM for use with VirtualBoxIf you're looking to try Solaris 11 on x86, the second one is what you want.  Of course, this assumes you have VirtualBox already (and if you don't, now's the time to try it, it's a terrific free desktop virtualization product).  Once you complete the 1.8 GB download, it's a simple matter of unzipping the archive and a few quick clicks in VirtualBox to get a Solaris 11 desktop booted.  While it's booting, you'll get to run through the new system configuration tool (that'll be the subject of a future posting here) to configure networking, a user account, and so on.So what about that pre-built Solaris 10 zone download?  It's a really simple way to get yourself acquainted with the Solaris 10 zones feature, which you may well find indispensible in transitioning an existing Solaris 10 infrastructure to Solaris 11.  Once you've downloaded the file, it's a self-extracting executable that'll configure the zone for you, all you have to supply is an IP address for the zone.  It's really quite slick!I expect we'll do a lot more pre-built VM's and zones going forward, as that's a big part of being a cloud OS; if there's one that would be really useful for you, let us know.

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• nVidia Driver - Laptop is forced as one of my monitors

  - by vaccano

  I am trying to get my nVidia Driver to correctly configure my multi-monitor setup. I have my laptop in a docking station and two monitors hooked up to it. I had an old driver that this worked correctly with. However, that driver was causing a lot of "Deferred Procedure Calls" so I upgraded to a newer driver. But now I am forced to use my Laptop monitor as one of my monitors. Here is the image in the nVida Control Panel: As you can see, both monitors are recognized, but the only options available are to use one of them with the Laptop Display. Any Ideas? I am running Windows XP (latest updates), I have an nVidia Quadro 1500M. I have tried several different driver versions and all the new ones have this issue.

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• NDC Oslo

  - by Alan Smith

  Originally posted on: http://geekswithblogs.net/asmith/archive/2013/06/14/153136.aspx2013 has been a hectic year for conference presentations so far, NDC in Oslo has been the 6th conference I have attended, and my session there was my 11th conference presentation this year. I have been meaning to make the short trip over from Stockholm to NDC for a few years, and this was the first time I made it. I have heard a lot of great things about the event, and was impressed with the location, the sessions, and most of all the atmosphere around the event boots and during the party on Thursday evening. The session I was delivering was my “Grid Computing with 256 Windows Azure Worker Roles & Kinect” demo, which I have delivered at many events over the past 12 months. The demo went fine. I’m always a little nervous when I try to scale out the application to 256 worker roles, it almost always works well and the application will scale in minutes, but very occasionally there can be a longer delay due to the provisioning process in the Windows Azure data centers. This would not be an issue for many scenarios, but when standing on stage in front of a room full of developers you really want things to run smoothly. A number of people have suggested that I should pre-provision an environment so that it is guaranteed to be there when I run the demo during a session. For me the aim has always been to show the rapid scalability on cloud-based platforms live on stage. Pre-provisioning an environment may make for a more reliable demo but to me that would be cheating, and not half as much fun!

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• Windows 7 resizes desktop when I switch of a monitor

  - by Stijn Sanders

  I have a workstation with two monitors and the desktop extended over them. I have a lot of applications open (generally maximized), and I have a personal preference which application is on which monitor (let's say editors on the right, data retrieval and display on the left). I have recently upgraded to a workstation with Windows 7 and when I power off a monitor (typically when going home at the end of the day), the desktop-expand-over-monitors disables and all applications are switched to the main monitor. (Also the taskbar I keep on the left resizes to about one icon's width.) This is highly annoying, since I now spend the first minutes of work each day switching the applications back that were on the monitor on the right. Is there a way to prevent this? (It says no here.) Is there software I could install that can prevent this?

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