Search Results

Search found 13289 results on 532 pages for 'effective android'.

Page 517/532 | < Previous Page | 513 514 515 516 517 518 519 520 521 522 523 524  | Next Page >

• It's not just “Single Sign-on” by Steve Knott (aurionPro SENA)

  - by Greg Jensen

  It is true that Oracle Enterprise Single Sign-on (Oracle ESSO) started out as purely an application single sign-on tool but as we have seen in the previous articles in this series the product has matured into a suite of tools that can do more than just automated single sign-on and can also provide rapidly deployed, cost effective solution to many demanding password management problems. In the last article of this series I would like to discuss three cases where customers faced password scenarios that required more than just single sign-on and how some of the less well known tools in the Oracle ESSO suite “kitbag” helped solve these challenges. Case #1 One of the issues often faced by our customers is how to keep their applications compliant. I had a client who liked the idea of automated single sign-on for most of his applications but had a key requirement to actually increase the security for one specific SOX application. For the SOX application he wanted to secure access by using two-factor authentication with a smartcard. The problem was that the application did not support two-factor authentication. The solution was to use a feature from the Oracle ESSO suite called authentication manager. This feature enables you to have multiple authentication methods for the same user which in this case was a smartcard and the Windows password.  Within authentication manager each authenticator can be configured with a security grade so we gave the smartcard a high grade and the Windows password a normal grade. Security grading in Oracle ESSO can be configured on a per application basis so we set the SOX application to require the higher grade smartcard authenticator. The end result for the user was that they enjoyed automated single sign-on for most of the applications apart from the SOX application. When the SOX application was launched, the user was required by ESSO to present their smartcard before being given access to the application. Case #2 Another example solving compliance issues was in the case of a large energy company who had a number of core billing applications. New regulations required that users change their password regularly and use a complex password. The problem facing the customer was that the core billing applications did not have any native user password change functionality. The customer could not replace the core applications because of the cost and time required to re-develop them. With a reputation for innovation aurionPro SENA were approached to provide a solution to this problem using Oracle ESSO. Oracle ESSO has a password expiry feature that can be triggered periodically based on the timestamp of the users’ last password creation therefore our strategy here was to leverage this feature to provide the password change experience. The trigger can launch an application change password event however in this scenario there was no native change password feature that could be launched therefore a “dummy” change password screen was created that could imitate the missing change password function and connect to the application database on behalf of the user. Oracle ESSO was configured to trigger a change password event every 60 days. After this period if the user launched the application Oracle ESSO would detect the logon screen and invoke the password expiry feature. Oracle ESSO would trigger the “dummy screen,” detect it automatically as the application change password screen and insert a complex password on behalf of the user. After the password event had completed the user was logged on to the application with their new password. All this was provided at a fraction of the cost of re-developing the core applications. Case #3 Recent popular initiatives such as the BYOD and working from home schemes bring with them many challenges in administering “unmanaged machines” and sometimes “unmanageable users.” In a recent case, a client had a dispersed community of casual contractors who worked for the business using their own laptops to access applications. To improve security the around password management the security goal was to provision the passwords directly to these contractors. In a previous article we saw how Oracle ESSO has the capability to provision passwords through Provisioning Gateway but the challenge in this scenario was how to get the Oracle ESSO agent to the casual contractor on an unmanaged machine. The answer was to use another tool in the suite, Oracle ESSO Anywhere. This component can compile the normal Oracle ESSO functionality into a deployment package that can be made available from a website in a similar way to a streamed application. The ESSO Anywhere agent does not actually install into the registry or program files but runs in a folder within the user’s profile therefore no local administrator rights are required for installation. The ESSO Anywhere package can also be configured to stay persistent or disable itself at the end of the user’s session. In this case the user just needed to be told where the website package was located and download the package. Once the download was complete the agent started automatically and the user was provided with single sign-on to their applications without ever knowing the application passwords. Finally, as we have seen in these series Oracle ESSO not only has great utilities in its own tool box but also has direct integration with Oracle Privileged Account Manager, Oracle Identity Manager and Oracle Access Manager. Integrated together with these tools provides a complete and complementary platform to address even the most complex identity and access management requirements. So what next for Oracle ESSO? “Agentless ESSO available in the cloud” – but that will be a subject for a future Oracle ESSO series!                                                                                                                               

  Read the article

• Using ExcelPacke to create Excel sheets on server

  - by DigiMortal

  In one of my community projects I needed to output some listings as Excel file. As installing Excel to server is non-sense that I was easily able to avoid I found simple solution for Excel 2007 files – open-source project called ExcelPackage. In this posting I will show you hot to create simple event attendees report in Excel 2007 format using ExcelPackage. Cautions Although ExcelPackage works well for me here are some things you should be aware of. ExcelPackage needs file system access because compression library it uses is designed so. There is only very old source code available and it is published under GPL. So if you are writing application to your customers then you cannot use this library unless you make your whole application open-source. ExcelPackage has also some technical problems and it is not very easy to use in simple cases. Authors have not provided any new releases since the beginning of 2007 so I have good reason to consider this project as abandoned. You may find the extensive package EPPlus also useful as there are new versions coming over time. EPPlus is also published under GPL (because ExcelPackage is under GPL), so you can use it only on very limited manner. If you don’t afraid some s*itfight with technology and GPL is okay for your system then let’s go on. Exporting event attendees list to Excel Suppose we have list with event attendees and we want to export it to Excel. We are behaving normally and we don’t install Excel desktop software to our web server. Here is the code. void ExportToExcel(Event evt) {     var fileInfo = new FileInfo(Path.GetTempPath() + "\\" +                                  DateTime.Now.Ticks + ".xlsx");       using (var xls = new ExcelPackage(fileInfo))     {         var sheet = xls.Workbook.Worksheets.Add(evt.Title);           sheet.Cell(1, 1).Value = "First name";         sheet.Cell(1, 2).Value = "Last name";         sheet.Cell(1, 3).Value = "E-mail";         sheet.Cell(1, 4).Value = "Phone";         sheet.Cell(1, 5).Value = "Registered";         sheet.Cell(1, 6).Value = "Live Meeting";           var i = 1;         foreach(var attendee in evt.Attendees)         {             i++;               var profile = attendee.Profile;             sheet.Cell(i, 1).Value = profile.FirstName;             sheet.Cell(i, 2).Value = profile.LastName;             sheet.Cell(i, 3).Value = profile.Email;             sheet.Cell(i, 4).Value = profile.Phone;             sheet.Cell(i, 5).Value = att.Created.ToString();             sheet.Cell(i, 6).Value = att.LiveMeeting.ToString();         }           xls.Save();      }       Response.Clear();     Response.ContentType = "application/vnd.openxmlformats";     Response.AddHeader("Content-Disposition",                        "attachment; filename=" + fileInfo.Name);     Response.WriteFile(fileInfo.FullName);     Response.Flush();       if (fileInfo.Exists)         fileInfo.Delete(); } And here is the result. Although it is possible to make this list more effective and nice it works and users can start using it until all the nice bells and whistles are coming. Conclusion After some fighting with technology it was not very hard to get nice Excel 2007 sheets coming out from our server. We used ExcelPackage library to create list of event attendees and our event organizers can now simply download data to Excel if they need to contact with attendees or manage their data using Excel tools.

  Read the article

• How can a code editor effectively hint at code nesting level - without using indentation?

  - by pgfearo

  I've written an XML text editor that provides 2 view options for the same XML text, one indented (virtually), the other left-justified. The motivation for the left-justified view is to help users 'see' the whitespace characters they're using for indentation of plain-text or XPath code without interference from indentation that is an automated side-effect of the XML context. I want to provide visual clues (in the non-editable part of the editor) for the left-justified mode that will help the user, but without getting too elaborate. I tried just using connecting lines, but that seemed too busy. The best I've come up with so far is shown in a mocked up screenshot of the editor below, but I'm seeking better/simpler alternatives (that don't require too much code). [Edit] Taking the heatmap idea (from: @jimp) I get this and 3 alternatives - labelled a, b and c: The following section describes the accepted answer as a proposal, bringing together ideas from a number of other answers and comments. As this question is now community wiki, please feel free to update this. NestView The name for this idea which provides a visual method to improve the readability of nested code without using indentation. Contour Lines The name for the differently shaded lines within the NestView The image above shows the NestView used to help visualise an XML snippet. Though XML is used for this illustration, any other code syntax that uses nesting could have been used for this illustration. An Overview: The contour lines are shaded (as in a heatmap) to convey nesting level The contour lines are angled to show when a nesting level is being either opened or closed. A contour line links the start of a nesting level to the corresponding end. The combined width of contour lines give a visual impression of nesting level, in addition to the heatmap. The width of the NestView may be manually resizable, but should not change as the code changes. Contour lines can either be compressed or truncated to keep acheive this. Blank lines are sometimes used code to break up text into more digestable chunks. Such lines could trigger special behaviour in the NestView. For example the heatmap could be reset or a background color contour line used, or both. One or more contour lines associated with the currently selected code can be highlighted. The contour line associated with the selected code level would be emphasized the most, but other contour lines could also 'light up' in addition to help highlight the containing nested group Different behaviors (such as code folding or code selection) can be associated with clicking/double-clicking on a Contour Line. Different parts of a contour line (leading, middle or trailing edge) may have different dynamic behaviors associated. Tooltips can be shown on a mouse hover event over a contour line The NestView is updated continously as the code is edited. Where nesting is not well-balanced assumptions can be made where the nesting level should end, but the associated temporary contour lines must be highlighted in some way as a warning. Drag and drop behaviors of Contour Lines can be supported. Behaviour may vary according to the part of the contour line being dragged. Features commonly found in the left margin such as line numbering and colour highlighting for errors and change state could overlay the NestView. Additional Functionality The proposal addresses a range of additional issues - many are outside the scope of the original question, but a useful side-effect. Visually linking the start and end of a nested region The contour lines connect the start and end of each nested level Highlighting the context of the currently selected line As code is selected, the associated nest-level in the NestView can be highlighted Differentiating between code regions at the same nesting level In the case of XML different hues could be used for different namespaces. Programming languages (such as c#) support named regions that could be used in a similar way. Dividing areas within a nesting area into different visual blocks Extra lines are often inserted into code to aid readability. Such empty lines could be used to reset the saturation level of the NestView's contour lines. Multi-Column Code View Code without indentation makes the use of a multi-column view more effective because word-wrap or horizontal scrolling is less likely to be required. In this view, once code has reach the bottom of one column, it flows into the next one: Usage beyond merely providing a visual aid As proposed in the overview, the NestView could provide a range of editing and selection features which would be broadly in line with what is expected from a TreeView control. The key difference is that a typical TreeView node has 2 parts: an expander and the node icon. A NestView contour line can have as many as 3 parts: an opener (sloping), a connector (vertical) and a close (sloping). On Indentation The NestView presented alongside non-indented code complements, but is unlikely to replace, the conventional indented code view. It's likely that any solutions adopting a NestView, will provide a method to switch seamlessly between indented and non-indented code views without affecting any of the code text itself - including whitespace characters. One technique for the indented view would be 'Virtual Formatting' - where a dynamic left-margin is used in lieu of tab or space characters. The same nesting-level data used to dynamically render the NestView could also used for the more conventional-looking indented view. Printing Indentation will be important for the readability of printed code. Here, the absence of tab/space characters and a dynamic left-margin means that the text can wrap at the right-margin and still maintain the integrity of the indented view. Line numbers can be used as visual markers that indicate where code is word-wrapped and also the exact position of indentation: Screen Real-Estate: Flat Vs Indented Addressing the question of whether the NestView uses up valuable screen real-estate: Contour lines work well with a width the same as the code editor's character width. A NestView width of 12 character widths can therefore accommodate 12 levels of nesting before contour lines are truncated/compressed. If an indented view uses 3 character-widths for each nesting level then space is saved until nesting reaches 4 levels of nesting, after this nesting level the flat view has a space-saving advantage that increases with each nesting level. Note: A minimum indentation of 4 character widths is often recommended for code, however XML often manages with less. Also, Virtual Formatting permits less indentation to be used because there's no risk of alignment issues A comparison of the 2 views is shown below: Based on the above, its probably fair to conclude that view style choice will be based on factors other than screen real-estate. The one exception is where screen space is at a premium, for example on a Netbook/Tablet or when multiple code windows are open. In these cases, the resizable NestView would seem to be a clear winner. Use Cases Examples of real-world examples where NestView may be a useful option: Where screen real-estate is at a premium a. On devices such as tablets, notepads and smartphones b. When showing code on websites c. When multiple code windows need to be visible on the desktop simultaneously Where consistent whitespace indentation of text within code is a priority For reviewing deeply nested code. For example where sub-languages (e.g. Linq in C# or XPath in XSLT) might cause high levels of nesting. Accessibility Resizing and color options must be provided to aid those with visual impairments, and also to suit environmental conditions and personal preferences: Compatability of edited code with other systems A solution incorporating a NestView option should ideally be capable of stripping leading tab and space characters (identified as only having a formatting role) from imported code. Then, once stripped, the code could be rendered neatly in both the left-justified and indented views without change. For many users relying on systems such as merging and diff tools that are not whitespace-aware this will be a major concern (if not a complete show-stopper). Other Works: Visualisation of Overlapping Markup Published research by Wendell Piez, dated from 2004, addresses the issue of the visualisation of overlapping markup, specifically LMNL. This includes SVG graphics with significant similarities to the NestView proposal, as such, they are acknowledged here. The visual differences are clear in the images (below), the key functional distinction is that NestView is intended only for well-nested XML or code, whereas Wendell Piez's graphics are designed to represent overlapped nesting. The graphics above were reproduced - with kind permission - from http://www.piez.org Sources: Towards Hermenutic Markup Half-steps toward LMNL

  Read the article

• When OneTug Just Isn&rsquo;t Enough&hellip;

  - by onefloridacoder

  I stole that from the back of a T-shirt I saw at the Orlando Code Camp 2010.  This was my first code camp and my first time volunteering for an event like this as well.  It was an awesome day.  I cannot begin to count the “aaahh”, “I did-not-know I could do that”, in the crowds and for myself.  I think it was a great day of learning for everyone at all levels.  All of the presenters were different and provided great insights into the topics they were presenting.  Here’s a list of the ones that I attended. KodeFuGuru, “Pirates vs. Ninjas” He touched on many good topics to relax some of the ways we think when we are writing out code, and still looks good, readable, etc.  As he pointed out in all of his examples, we might not always realize everything that’s going on under the covers.  He exposed a bug in his own code, and verbalized the mental gymnastics he went through when he knew there was something wrong with one of his IEnumerable implementations.  For me, it was great to hear that someone else labors over these gut reactions to code quickly snapped together, to the point that we rush to the refactor stage to fix what’s bothering us – and learn.  He has some content on extension methods that was very interesting.  My “that is so cool” moment was when he swapped out AddEntity method on an entity class and used a With extension method instead.  Some of the LINQ scales fell off my eyes at that moment, and I realized my own code could be a lot more powerful (and readable) if incorporate a few of these examples at the appropriate times.  And he cautioned as well… “don’t go crazy with this stuff”, there’s a place and time for everything.  One of his examples demo’d toward the end of the talk is on his sight where he’s chaining methods together, cool stuff. Quotes I liked: “Extension Methods - Extension methods to put features back on the model type, without impacting the type.” “Favor Declarative Code” – Check out the ? and ?? operators if you’re not already using them. “Favor Fluent Code” “Avoid Pirate Ninja Zombies!  If you see one run!” I’m definitely going to be looking at “Extract Projection” when I get into VS2010. BDD 101 – Sean Chambers http://github.com/schambers This guy had a whole host of gremlins against him, final score Sean 5, Gremlins 1.  He ran the code samples from his github repo  in the code github code viewer since the PC they school gave him to use didn’t have VS installed. He did a great job of converting the grammar between BDD and TDD, and how this style of development can be used in integration tests as well as the different types of gated builds on a CI box – he didn’t go into a discussion around CI, but we could infer that it could work. Like when we use WSSF, it does cause a class explosion to happen however the amount of code per class it limit to just covering the concern at hand – no more, no less.  As in “When I as a <Role>, expect {something} to happen, because {}”  This keeps us (the developer) from gold plating our solutions and creating less waste.  He basically keeps the code that prove out the requirement to two lines of code.  Nice. He uses SpecUnit to merge this grammar into his .NET projects and gave an overview on how this ties into writing his own BDD tests.  Some folks were familiar with Given / When / Then as story acceptance criteria and here’s how he mapped it: “Given <Context>  When <Something Happens> Then <I expect...>”  There are a few base classes and overrides in the SpecUnit framework that help with setting up the context for each test which looked very handy. Successfully Running Your Own Coding Business The speaker ran through a list of items that sounded like common sense stuff LLC, banking, separating expenses, etc.  Then moved into role playing with business owners and an ISV.  That was pretty good stuff, it pays to be a good listener all of the time even if your client is sitting on the other side of the phone tearing you head off for you – but that’s all it is, and get used to it its par for the course.  Oh, yeah always answer the phone was one simple thing that you can do to move  your business forward.  But like Cory Foy tweeted this week, “If you owe me a lot of money, don’t have a message that says your away for five weeks skiing in Colorado.”  Lots of food for thought that’s on my list of “todo’s and to-don’ts”. Speaker Idol Next, I had the pleasure of helping Russ Fustino tape this part of Code Camp as my primary volunteer opportunity that day.  You remember Russ, “know the code” from the awesome Russ’ Tool Shed series.  He did a great job orchestrating and capturing the Speaker Idol finals.   So I didn’t actually miss any sessions, but was able to see three back to back in one setting.  The idol finalists gave a 10 minute talk and very deep subjects, but different styles of talks.  No one walked away empty handed for jobs very well done.  Russ has details on his site.  The pictures and  video captured is supposed to be published on Channel 9 at a later date.  It was also a valuable experience to see what makes technical speakers effective in their talks.  I picked up quite a few speaking tips from what I heard from the judges and contestants. Design For Developers – Diane Leeper If you are a great developer, you’re probably a lousy designer.  Diane didn’t come to poke holes in what we think we can do with UI layout and design, but she provided some tools we can use to figure out metaphors for visualizing data.  If you need help with that check out Silverlight Pivot – that’s what she was getting at.  I was first introduced to her at one of John Papa’s talks last year at a Lakeland User Group meeting and she’s very passionate about design.  She was able to discuss different elements of Pivot, while to a developer is just looked cool. I believe she was providing the deck from her talk to folks after her talk, so send her an email if you’re interested.   She says she can talk about design for hours and hours – we all left that session believing her.   Rinse and Repeat Orlando Code Camp 2010 was awesome, and would totally do it again.  There were lots of folks from my shop there, and some that have left my shop to go elsewhere.  So it was a reunion of sorts and a great celebration for the simple fact that its great to be a developer and there’s a community that supports and recognizes it as well.  The sponsors were generous and the organizers were very tired, namely Esteban Garcia and Will Strohl who were responsible for making a lot of this magic happen.  And if you don’t believe me, check out the chatter on Twitter.

  Read the article

• Prioritizing Product Features

  - by Robert May

  A very common task in Agile Environments is prioritization.  Teams that are functioning well will prioritize new features, old features, the backlog, and any other source of stories for the team, and they’ll do it regularly. Not all teams are good at prioritizing according to the real return on investment that building stories will yield to the company.  This is unfortunate.  Too often, teams end up building features that are less valuable, and everyone seems to know it except perhaps the product owner!  Most features built into software are never even used.  Clearly, not much return for features that go unused. So how does a company avoid building features that add little value to the company?  This is a tough question to answer, but usually, this prioritization starts at the top with the executives of the company.  After all, they’re responsible for the overall vision of the company. Here’s what I recommend: Know your market. Know your customers and users. Know where you’re going and what you want to achieve. Implement the Vision Know Your Market We often see companies that don’t know their market.  Personally, I’m surprised by this.  These companies don’t know who their competitors are, don’t know what features make their product desirable in the market, and in many cases, get by with saying, “I’ve been doing this for XX years.  I know what the market wants!”  In many cases, they equate “marketing” with “advertising” and don’t understand the difference. This is almost never true.  Good companies will spend significant amounts of time and money finding out who they’re competing against and what makes their competitors successful in the marketplace.  Good companies understand that marketing involves more than just advertising.  Often, marketing is mostly research and analysis, not sales.  Until you understand your market, you cannot know what features will give you the best return on your investment dollar. Good companies have a marketing department and can answer the next important step which is to know your customers and your users. Know your Customers and Users First, note that I included both customers and users.  They’re often not the same thing.  Users use the product that you build.  Customers buy the product that you build.  It’s a subtle difference, but too often, I’ve seen companies that focus exclusively on one or the other and are not successful simply because they ignore an important part of the group. If your company is doing appropriate marketing, you know that these are two different aspects of your product and that both deserve attention to have a product that is successful in your target market.  Your marketing department should be spending a lot of time understanding these personas and then conveying that information to the company. I’m always surprised when development teams think that they can build a product that people want to use without understanding the users of that product.  Developers think differently than most people in the world.  They know what the computer is doing.  The computer isn’t magic to them.  So when they assume that they know how to build something, they bring with them quite a bit of baggage.  Never assume that you know your customer unless you’re regularly having interaction with them.  Also, don’t just leave this to Marketing or Product Management.  Take them time to get your developers out with the customers as well.  Developers are very smart people, and often, seeing how someone uses their software inspires them to make a much better product. Very often, because the users and customers aren’t know, teams will spend a significant amount of time building apps that are super flexible and configurable so that any possible combination of feature can be used.  This demonstrates a clear lack of understanding of the customer.  Most configuration questions can quickly be answered by talking to the customer.  In most cases, if your software requires significant setup and configuration before its usable, you probably don’t know your customers and users very well. Until you know your customers, you cannot know what features will be most valuable to your customers and you cannot build those features in a way that your customers can use. Know Where You’re Going and What You Want to Achieve Many companies suffer from not having a plan.  Executives will tell the team to make them a plan.  The team, not knowing their market and customers and users, will come up with a plan that doesn’t reflect reality and doesn’t consider ROI.  Management then wonders why the product is doing poorly in the market place. Instead of leaving this up to the teams, as executives, work with Marketing to understand what broad categories of features will sell the most product in the marketplace.  Then, once you’ve determined that, give this vision to the team and let them run with it.  Revise the vision as needed, but avoid changing streams frequently.  Sure, sometimes you need to, but often, executives will change priorities many times a month, leading to nothing more than confusion.  If the team has a vision, they’ll be able to execute that vision far better than they could otherwise. By knowing what products are most important, you can set budgetary goals and guidelines that will help you achieve the vision that was created. Implement the Vision Creating the vision is often where the general executives stop participating in the plan.  The team is responsible for implementing that vision.  Executives should attend showcases and and should remain aware of the progress that the team is making towards meeting the vision, however. Once a broad vision has been created, the team should break that vision down into minimal market features (MMF).  These MMFs should be sized using story points so that, using the team’s velocity, an estimated cost can be determined for each feature.  The product management team should then try to quantify the relative value of the MMFs based on customer feedback and interviews.  Once the value and cost of creating the feature is understood, a return on investment can be calculated.  The features should then be prioritized with the MMF’s that have the highest value and lowest cost rising to the top of features to implement.  Don’t let politics get in the way! Once the MMF’s have been prioritized, they should go through release planning to schedule them for implementation. Conclusion By having a good grasp on the strategy of the company, your Agile teams can be much more effective.  Each and every story the team is implementing will roll up into features that matter to the company and provide ROI to them.  The steps outlined in this post should be repeated on a regular basis.  I recommend reviewing them at least once per quarter to make sure that the vision hasn’t shifted and that the teams are still working on what matters most to the company. Technorati Tags: Agile,Product Owner,ROI

  Read the article

• Why It Is So Important to Know Your Customer

  - by Christie Flanagan

  Over the years, I endured enough delayed flights, air turbulence and misadventures in airport security clearance to watch my expectations for the air travel experience fall to abysmally low levels. The extent of my loyalty to any one carrier had more to do with the proximity of the airport parking garage to their particular gate than to any effort on the airline’s part to actually earn and retain my business. That all changed one day when I found myself at the airport hoping to catch a return flight home a few hours earlier than expected, using an airline I had flown with for the first time just that week.  When you travel regularly for business, being able to catch a return flight home that’s even an hour or two earlier than originally scheduled is a big deal. It can mean the difference between having a normal evening with your family and having to sneak in like a cat burglar after everyone is fast asleep. And so I found myself on this particular day hoping to catch an earlier flight home. I approached the gate agent and was told that I could go on standby for their next flight out. Then I asked how much it was going to cost to change the flight, knowing full well that I wouldn’t get reimbursed by my company for any change fees. “Oh, there’s no charge to fly on standby,” the gate agent told me. I made a funny look. I couldn’t believe what I was hearing. This airline was going to let my fly on standby, at no additional charge, even though I was a new customer with no status or points. It had been years since I’d seen an airline pass up a short term revenue generating opportunity in favor of a long term loyalty generating one.  At that moment, this particular airline gained my loyal business. Since then, this airline has had the opportunity to learn a lot about me. They know where I live, where I fly from, where I usually fly to, and where I like to sit on the plane. In general, I’ve found their customer service to be quite good whether at the airport, via call center and even through social channels. They email me occasionally, and when they do, they demonstrate that they know me by promoting deals for flights from where I live to places that I’d be interested in visiting. And that’s part of why I’m always so puzzled when I visit their website.Does this company with the great service, customer friendly policies, and clean planes demonstrate that they know me at all when I visit their website? The answer is no. Even when I log in using my loyalty program credentials, it’s pretty obvious that they’re presenting the same old home page and same old offers to every single one of their site visitors. I mean, those promotional offers that they’re featuring so prominently  -- they’re for flights that originate thousands of miles from where I live! There’s no way I’d ever book one of those flights and I’m sure I’m not the only one of their customers to feel that way.My reason for recounting this story is not to pick on the one customer experience flaw I've noticed with this particular airline, in fact, they do so many things right that I’ll continue to fly with them. But I did want to illustrate just how glaringly obvious it is to customers today when a touch point they have with a brand is impersonal, unconnected and out of sync. As someone who’s spent a number of years in the web experience management and online marketing space, it particularly peeves me when that out of sync touch point is a brand’s website, perhaps because I know how important it is to make a customer’s online experience relevant and how many powerful tools are available for making a relevant experience a reality. The fact is, delivering a one-size-fits-all online customer experience is no longer acceptable or particularly effective in today’s world. Today’s savvy customers expect you to know who they are and to understand their preferences, behavior and relationship with your brand. Not only do they expect you to know about them, but they also expect you to demonstrate this knowledge across all of their touch points with your brand in a consistent and compelling fashion, whether it be on your traditional website, your mobile web presence or through various social channels.Delivering the kind of personalized online experiences that customers want can have tremendous business benefits. This is not just about generating feelings of goodwill and higher customer satisfaction ratings either. More relevant and personalized online experiences boost the effectiveness of online marketing initiatives and the statistics prove this out. Personalized web experiences can help increase online conversion rates by 70% -- that’s a huge number.1  And more than three quarters of consumers indicate that they’ve made additional online purchases based on personalized product recommendations.2Now if only this airline would get on board with delivering a more personalized online customer experience. I’d certainly be happier and more likely to spring for one of their promotional offers. And by targeting relevant offers on their home page to appropriate segments of their site visitors, I bet they’d be happier and generating additional revenue too. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}  ***** If you're interested in hearing more perspectives on the benefits of demonstrating that you know your customers by delivering a more personalized experience, check out this white paper on creating a successful and meaningful customer experience on the web.  Also catch the video below on the business value of CX in attracting new customers featuring Oracle's VP of Customer Experience Strategy, Brian Curran. 1 Search Engine Watch 2 Marketing Charts

  Read the article

• CodePlex Daily Summary for Saturday, March 27, 2010

  CodePlex Daily Summary for Saturday, March 27, 2010New ProjectsAlter gear SQL index Management: SQL Index management displays a list of indexes available for the chosen database and allows you to select an individual / group of indexes to be r...ASP League Ladder System: An ASP ladder / league system for online gaming league or real life leagues also.Augmented Reality Strategy Simulator: Augmented Reality Strategy Simulator is a software suite to promote computer aided strategy planning. Sports team can visualize their strategy usin...Boo syntax highlighting for Visual Studio 2010: Simple syntax hightlighting VSX add-in for Boo language in Visual Studio 2010.easySan: easySan zur einfachen Mitgliedsverwaltung im BRKFsUnit: FsUnit makes unit-testing with F# more enjoyable. It adds a special syntax to your favorite .NET testing framework.Laughing Dog XNA Framework: Laughing Dog is a simple to use, component based 2D framework for XNA game development. At present it is very early in development and as such is f...miniTodo: WPFでMVVMの練習にてきとうに作ったTODOアプリ 実用は無理です。My Common Library on .NET with CSharp: My Common Library on .NET with CSharp, it conclude database assecc, encrypt string, data caching, StringUtility, thank you for your view.Native code wrapping using c# : fsutil sparse commands: Ever thought about creating HUGE FILES for future use but felt bad for the wasted memory? Well, SPARSE FILES are the ANSWER! This FSUTIL SPARSE CO...Open SOA Platform: A centralized system for administering applications throught a SOA Enterprise Service Bus: Runtime environment (PROD, DEV, ...) , application and s...P-DBMS: Network and Database ProjectPraiseSight: PraiseSight is supposed to become a practical tool for churches to catalog an present their songs, lyrics and presentations on a beamer. The soluti...Pretty Good Frontend: Pretty Good Frontend is a sample frontend for ConfigMgr (SCCM) 2007 and MDT 2010 Zero Touch. S3Appender (Appender for Log4Net that Uses Amazon S3 For Storing Log Files): The S3Appender is a log4net appender that stores log events in either a MemoryStream or FileStream and sends them to S3 based on time intervals and...sEmit: sEmit (sms emitter) is an application written in C# which was built to send text messages. The project was founded in May 2009 by cansik. It works ...Silverlight RIA Tools: A tool set that generates a full RIA Solutions in Silverlightthommo cannon: Cannon for shooting down ThommosTianjin Polytechnic University Online Judge: Online Judge System Built on Microsoft technologies. Vision & Scope: A distributed OJ Solution on Windows and Cloud. Technologies used or planed...Tinare: Tinare is an byte encryption and decryption alogrithm. The input key is a string password.TinyPlug: Small Plugin Manager, written in C# Allows a project to define supported interfaces, and at runtime add plugins which support (inherit) these in...Utility niconv helps to convert text from one encoding to another: .NET implementation of GUN iconv console converter utility. The niconv program converts text from one encoding to another encoding. In the future r...WareFeed - Software Business Analytics: WareFeed is a simple but effective Software Business Analytics tool written in PHP and compatible others languages such as .NET, Java or Python. It...Y36API1: Semestralni projekt na Y36APINew ReleasesAlter gear SQL index Management: Setup 1.0.0: setup for first alpha releaseASP League Ladder System: ASPLeagueRelease_0_4_1: Release v 0.41Augmented Reality Strategy Simulator: Augmented Reality Strategy Simulator: Version 1.0 InstallerAutoAudit: AutoAudit 1.10e: Version 1.10e will be the final iteration of version 1 development. Version 2 will begin adding switches and options. Pleae email your suggestio...Boo syntax highlighting for Visual Studio 2010: Boo syntax VS 2010 - alpha: First release TODO: Multiline comments!Chargify.NET: Chargify.NET 0.6: Updated library, using Metered Components and updated Product information.Composer: V1.0.326.1000 Alpha: Initial Alpha release. Should be stable, with minor issues.CoNatural Components: CoNatural Components 1.6: Code fixes: Created helper classes to generate source code for type mapper/materializer. Fixed issue in optimized type materializer when loading ...CRM External View: 1.2: New Features in v1.2 release Password protected views. No more using Web Data Access role from v1. Filtering capabilities Caching for performan...Designit Video Embed Package: Release 1.1.0 beta1: You can now either have the video embeded directly in the template or have a preview in template that opens the video in a lightbox window.FsUnit: FsUnit 0.9.0 for NUnit: This release is for F# 2.0 and NUnit 2.5+.Laughing Dog XNA Framework: Laughing Dog 0.0.1: Laughing Dog - Alpla - v 0.0.1 First released version of the Laughing Dog framework.LiveUpload to Facebook: LiveUpload to Facebook 3.2: Version 3.2Become a fan on Facebook! Features Quickly and easily upload your photos and videos to Facebook, including any people tags added in Win...MapWindow6: MapWindow 6.0 msi March 26: This version adds the Join feature for creating a new "featureset" with attributes that are joined with attributes from a Excel data label named 'D...Mobile Broadband Logging Monitor: Mobile Broadband Logging Monitor 1.2.2: This edition supports: Newer and older editions of Birdstep Technology's EasyConnect HUAWEI Mobile Partner MWConn User defined location for s...Multiplayer Quiz: Release 1_6_351_0: A beta release of the next version. Please leave any errors in discussions or comments.Native code wrapping using c# : fsutil sparse commands: Fsutil sparse file native code - c sharp wrapper: Project Description A C# code wrapping a native code-Sparse files1 The code is about SPARSE files- the abillity to create huge files (for future us...Nice Libraries: 1.30 build 50325.01: Release 1.30 build 50325.01Pretty Good Frontend: Pretty Good Frontend binaries v1.0: This is the first public release of the Pretty Good Frontend binariesPylor: Pylor 0.1 alpha: This is the very first published version. I hope I can put a sample project soon.Quick Performance Monitor: Version 1.1 refresh: There was a typo or two in the sample batch file. Corrected now.Rapidshare Episode Downloader: RED v0.8.3: 0.8.1 introduced the ability to advance to the next episode. In 0.8.2 a bug was found that if episode number is less then 10, then the preceding 0...RapidWebDev - .NET Enterprise Software Development Infrastructure: RapidWebDev 1.52: RapidWebDev is an infrastructure helps to develop enterprise software solutions in Microsoft .NET easily and productively. This is the release vers...thommo cannon: game: gamethommo cannon: setup: setupthommo cannon: test: testTinare: Tinare DLL: Tinare DLL is a dynamic-link library written in C# which provides the functions to encrypt and decrypt a byte stream with tinare.WeatherBar: WeatherBar 2.1 [No Installation]: Minor changes to release 2.0 (http://weatherbar.codeplex.com/releases/view/42490). Fixed the bug that caused an exception to be thrown if the user...Most Popular ProjectsMetaSharpRawrWBFS ManagerASP.NET Ajax LibrarySilverlight ToolkitMicrosoft SQL Server Product Samples: DatabaseAJAX Control ToolkitLiveUpload to FacebookWindows Presentation Foundation (WPF)ASP.NETMost Active ProjectsRawrjQuery Library for SharePoint Web ServicesBlogEngine.NETMicrosoft Biology FoundationFarseer Physics Enginepatterns & practices: Composite WPF and SilverlightLINQ to TwitterTable2ClassFluent Ribbon Control SuiteNB_Store - Free DotNetNuke Ecommerce Catalog Module

  Read the article

• DHCPv6: Provide IPv6 information in your local network

  Even though IPv6 might not be that important within your local network it might be good to get yourself into shape, and be able to provide some details of your infrastructure automatically to your network clients. This is the second article in a series on IPv6 configuration: Configure IPv6 on your Linux system DHCPv6: Provide IPv6 information in your local network Enabling DNS for IPv6 infrastructure Accessing your web server via IPv6 Piece of advice: This is based on my findings on the internet while reading other people's helpful articles and going through a couple of man-pages on my local system. IPv6 addresses for everyone (in your network) Okay, after setting up the configuration of your local system, it might be interesting to enable all your machines in your network to use IPv6. There are two options to solve this kind of requirement... Either you're busy like a bee and you go around to configure each and every system manually, or you're more the lazy and effective type of network administrator and you prefer to work with Dynamic Host Configuration Protocol (DHCP). Obviously, I'm of the second type. Enabling dynamic IPv6 address assignments can be done with a new or an existing instance of a DHCPd. In case of Ubuntu-based installation this might be isc-dhcp-server. The isc-dhcp-server allows address pooling for IP and IPv6 within the same package, you just have to run to independent daemons for each protocol version. First, check whether isc-dhcp-server is already installed and maybe running your machine like so: $ service isc-dhcp-server6 status In case, that the service is unknown, you have to install it like so: $ sudo apt-get install isc-dhcp-server Please bear in mind that there is no designated installation package for IPv6. Okay, next you have to create a separate configuration file for IPv6 address pooling and network parameters called /etc/dhcp/dhcpd6.conf. This file is not automatically provided by the package, compared to IPv4. Again, use your favourite editor and put the following lines: $ sudo nano /etc/dhcp/dhcpd6.conf authoritative;default-lease-time 14400; max-lease-time 86400;log-facility local7;subnet6 2001:db8:bad:a55::/64 {    option dhcp6.name-servers 2001:4860:4860::8888, 2001:4860:4860::8844;    option dhcp6.domain-search "ios.mu";    range6 2001:db8:bad:a55::100 2001:db8:bad:a55::199;    range6 2001:db8:bad:a55::/64 temporary;} Next, save the file and start the daemon as a foreground process to see whether it is going to listen to requests or not, like so: $ sudo /usr/sbin/dhcpd -6 -d -cf /etc/dhcp/dhcpd6.conf eth0 The parameters are explained quickly as -6 we want to run as a DHCPv6 server, -d we are sending log messages to the standard error descriptor (so you should monitor your /var/log/syslog file, too), and we explicitely want to use our newly created configuration file (-cf). You might also use the command switch -t to test the configuration file prior to running the server. In my case, I ended up with a couple of complaints by the server, especially reporting that the necessary lease file wouldn't exist. So, ensure that the lease file for your IPv6 address assignments is present: $ sudo touch /var/lib/dhcp/dhcpd6.leases$ sudo chown dhcpd:dhcpd /var/lib/dhcp/dhcpd6.leases Now, you should be good to go. Stop your foreground process and try to run the DHCPv6 server as a service on your system: $ sudo service isc-dhcp-server6 startisc-dhcp-server6 start/running, process 15883 Check your log file /var/log/syslog for any kind of problems. Refer to the man-pages of isc-dhcp-server and you might check out Chapter 22.6 of Peter Bieringer's IPv6 Howto. The instructions regarding DHCPv6 on the Ubuntu Wiki are not as complete as expected and it might not be as helpful as this article or Peter's HOWTO. But see for yourself. Does the client get an IPv6 address? Running a DHCPv6 server on your local network surely comes in handy but it has to work properly. The following paragraphs describe briefly how to check the IPv6 configuration of your clients, Linux - ifconfig or ip command First, you have enable IPv6 on your Linux by specifying the necessary directives in the /etc/network/interfaces file, like so: $ sudo nano /etc/network/interfaces iface eth1 inet6 dhcp Note: Your network device might be eth0 - please don't just copy my configuration lines. Then, either restart your network subsystem, or enable the device manually using the dhclient command with IPv6 switch, like so: $ sudo dhclient -6 You would either use the ifconfig or (if installed) the ip command to check the configuration of your network device like so: $ sudo ifconfig eth1eth1      Link encap:Ethernet  HWaddr 00:1d:09:5d:8d:98            inet addr:192.168.160.147  Bcast:192.168.160.255  Mask:255.255.255.0          inet6 addr: 2001:db8:bad:a55::193/64 Scope:Global          inet6 addr: fe80::21d:9ff:fe5d:8d98/64 Scope:Link          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1 Looks good, the client has an IPv6 assignment. Now, let's see whether DNS information has been provided, too. $ less /etc/resolv.conf # Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8)#     DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTENnameserver 2001:4860:4860::8888nameserver 2001:4860:4860::8844nameserver 192.168.1.2nameserver 127.0.1.1search ios.mu Nicely done. Windows - netsh Per description on TechNet the netsh is defined as following: "Netsh is a command-line scripting utility that allows you to, either locally or remotely, display or modify the network configuration of a computer that is currently running. Netsh also provides a scripting feature that allows you to run a group of commands in batch mode against a specified computer. Netsh can also save a configuration script in a text file for archival purposes or to help you configure other servers." And even though TechNet states that it applies to Windows Server (only), it is also available on Windows client operating systems, like Vista, Windows 7 and Windows 8. In order to get or even set information related to IPv6 protocol, we have to switch the netsh interface context prior to our queries. Open a command prompt in Windows and run the following statements: C:\Users\joki>netshnetsh>interface ipv6netsh interface ipv6>show interfaces Select the device index from the Idx column to get more details about the IPv6 address and DNS server information (here: I'm going to use my WiFi device with device index 11), like so: netsh interface ipv6>show address 11 Okay, address information has been provided. Now, let's check the details about DNS and resolving host names: netsh interface ipv6> show dnsservers 11 Okay, that looks good already. Our Windows client has a valid IPv6 address lease with lifetime information and details about the configured DNS servers. Talking about DNS server... Your clients should be able to connect to your network servers via IPv6 using hostnames instead of IPv6 addresses. Please read on about how to enable a local named with IPv6.

  Read the article

• Documenting C# Library using GhostDoc and SandCastle

  - by sreejukg

  Documentation is an essential part of any IT project, especially when you are creating reusable components that will be used by other developers (such as class libraries). Without documentation re-using a class library is almost impossible. Just think of coding .net applications without MSDN documentation (Ooops I can’t think of it). Normally developers, who know the bits and pieces of their classes, see this as a boring work to write details again to generate the documentation. Also the amount of work to make this and manage it changes made the process of manual creation of Documentation impossible or tedious. So what is the effective solution? Let me divide this into two steps 1. Generate comments for your code while you are writing the code. 2. Create documentation file using these comments. Now I am going to examine these processes. Step 1: Generate XML Comments automatically Most of the developers write comments for their code. The best thing is that the comments will be entered during the development process. Additionally comments give a good reference to the code, make your code more manageable/readable. Later these comments can be converted into documentation, along with your source code by identifying properties and methods I found an add-in for visual studio, GhostDoc that automatically generates XML documentation comments for C#. The add-in is available in Visual Studio Gallery at MSDN. You can download this from the url http://visualstudiogallery.msdn.microsoft.com/en-us/46A20578-F0D5-4B1E-B55D-F001A6345748. I downloaded the free version from the above url. The free version suits my requirement. There is a professional version (you need to pay some $ for this) available that gives you some more features. I found the free version itself suits my requirements. The installation process is straight forward. A couple of clicks will do the work for you. The best thing with GhostDoc is that it supports multiple versions of visual studio such as 2005, 2008 and 2010. After Installing GhostDoc, when you start Visual studio, the GhostDoc configuration dialog will appear. The first screen asks you to assign a hot key, pressing this hotkey will enter the comment to your code file with the necessary structure required by GhostDoc. Click Assign to go to the next step where you configure the rules for generating the documentation from the code file. Click Create to start creating the rules. Click finish button to close this wizard. Now you performed the necessary configuration required by GhostDoc. Now In Visual Studio tools menu you can find the GhostDoc that gives you some options. Now let us examine how GhostDoc generate comments for a method. I have write the below code in my code behind file. public Char GetChar(string str, int pos) { return str[pos]; } Now I need to generate the comments for this function. Select the function and enter the hot key assigned during the configuration. GhostDoc will generate the comments as follows. /// <summary> /// Gets the char. /// </summary> /// <param name="str">The STR.</param> /// <param name="pos">The pos.</param> /// <returns></returns> public Char GetChar(string str, int pos) { return str[pos]; } So this is a very handy tool that helps developers writing comments easily. You can generate the xml documentation file separately while compiling the project. This will be done by the C# compiler. You can enable the xml documentation creation option (checkbox) under Project properties -> Build tab. Now when you compile, the xml file will created under the bin folder. Step 2: Generate the documentation from the XML file Now you have generated the xml file documentation. Sandcastle is the tool from Microsoft that generates MSDN style documentation from the compiler produced XML file. The project is available in codeplex http://sandcastle.codeplex.com/. Download and install Sandcastle to your computer. Sandcastle is a command line tool that doesn’t have a rich GUI. If you want to automate the documentation generation, definitely you will be using the command line tools. Since I want to generate the documentation from the xml file generated in the previous step, I was expecting a GUI where I can see the options. There is a GUI available for Sandcastle called Sandcastle Help File Builder. See the link to the project in codeplex. http://www.codeplex.com/wikipage?ProjectName=SHFB. You need to install Sandcastle and then the Sandcastle Help file builder. From here I assume that you have installed both sandcastle and Sandcastle help file builder successfully. Once you installed the help file builder, it will be available in your all programs list. Click on the Sandcastle Help File Builder GUI, will launch application. First you need to create a project. Click on File -> New project The New project dialog will appear. Choose a folder to store your project file and give a name for your documentation project. Click the save button. Now you will see your project properties. Now from the Project explorer, right click on the Documentation Sources, Click on the Add Documentation Source link. A documentation source is a file such as an assembly or a Visual Studio solution or project from which information will be extracted to produce API documentation. From the Add Documentation source dialog, I have selected the XML file generated by my project. Once you add the xml file to the project, you will see the dll file automatically added by the help file builder. Now click on the build button. Now the application will generate the help file. The Build window gives to the result of each steps. Once the process completed successfully, you will have the following output in the build window. Now navigate to your Help Project (I have selected the folder My Documents\Documentation), inside help folder, you can find the chm file. Open the chm file will give you MSDN like documentation. Documentation is an important part of development life cycle. Sandcastle with GhostDoc make this process easier so that developers can implement the documentation in the projects with simple to use steps.

  Read the article

• Oracle Expands Sun Blade Portfolio for Cloud and Highly Virtualized Environments

  - by Ferhat Hatay

  Oracle announced the expansion of Sun Blade Portfolio for cloud and highly virtualized environments that deliver powerful performance and simplified management as tightly integrated systems.  Along with the SPARC T3-1B blade server, Oracle VM blade cluster reference configuration and Oracle's optimized solution for Oracle WebLogic Suite, Oracle introduced the dual-node Sun Blade X6275 M2 server module with some impressive benchmark results.   Benchmarks on the Sun Blade X6275 M2 server module demonstrate the outstanding performance characteristics critical for running varied commercial applications used in cloud and highly virtualized environments.  These include best-in-class SPEC CPU2006 results with the Intel Xeon processor 5600 series, six Fluent world records and 1.8 times the price-performance of the IBM Power 755 running NAMD, a prominent bio-informatics workload.   Benchmarks for Sun Blade X6275 M2 server module  SPEC CPU2006  The Sun Blade X6275 M2 server module demonstrated best in class SPECint_rate2006 results for all published results using the Intel Xeon processor 5600 series, with a result of 679.  This result is 97% better than the HP BL460c G7 blade, 80% better than the IBM HS22V blade, and 79% better than the Dell M710 blade.  This result demonstrates the density advantage of the new Oracle's server module for space-constrained data centers.     Sun Blade X6275M2 (2 Nodes, Intel Xeon X5670 2.93GHz) - 679 SPECint_rate2006; HP ProLiant BL460c G7 (2.93 GHz, Intel Xeon X5670) - 347 SPECint_rate2006; IBM BladeCenter HS22V (Intel Xeon X5680)  - 377 SPECint_rate2006; Dell PowerEdge M710 (Intel Xeon X5680, 3.33 GHz) - 380 SPECint_rate2006.  SPEC, SPECint, SPECfp reg tm of Standard Performance Evaluation Corporation. Results from www.spec.org as of 11/24/2010 and this report.    For more specifics about these results, please go to see http://blogs.sun.com/BestPerf   Fluent The Sun Fire X6275 M2 server module produced world-record results on each of the six standard cases in the current "FLUENT 12" benchmark test suite at 8-, 12-, 24-, 32-, 64- and 96-core configurations. These results beat the most recent QLogic score with IBM DX 360 M series platforms and QLogic "Truescale" interconnects.  Results on sedan_4m test case on the Sun Blade X6275 M2 server module are 23% better than the HP C7000 system, and 20% better than the IBM DX 360 M2; Dell has not posted a result for this test case.  Results can be found at the FLUENT website.   ANSYS's FLUENT software solves fluid flow problems, and is based on a numerical technique called computational fluid dynamics (CFD), which is used in the automotive, aerospace, and consumer products industries. The FLUENT 12 benchmark test suite consists of seven models that are well suited for multi-node clustered environments and representative of modern engineering CFD clusters. Vendors benchmark their systems with the principal objective of providing comparative performance information for FLUENT software that, among other things, depends on compilers, optimization, interconnect, and the performance characteristics of the hardware.   FLUENT application performance is representative of other commercial applications that require memory and CPU resources to be available in a scalable cluster-ready format.  FLUENT benchmark has six conventional test cases (eddy_417k, turbo_500k, aircraft_2m, sedan_4m, truck_14m, truck_poly_14m) at various core counts.   All information on the FLUENT website (http://www.fluent.com) is Copyrighted1995-2010 by ANSYS Inc. Results as of November 24, 2010. For more specifics about these results, please go to see http://blogs.sun.com/BestPerf   NAMD Results on the Sun Blade X6275 M2 server module running NAMD (a parallel molecular dynamics code designed for high-performance simulation of large biomolecular systems) show up to a 1.8X better price/performance than IBM's Power 7-based system.  For space-constrained environments, the ultra-dense Sun Blade X6275 M2 server module provides a 1.7X better price/performance per rack unit than IBM's system.     IBM Power 755 4-way Cluster (16U). Total price for cluster: $324,212. See IBM United States Hardware Announcement 110-008, dated February 9, 2010, pp. 4, 21 and 39-46.  Sun Blade X6275 M2 8-Blade Cluster (10U). Total price for cluster:  $193,939. Price/performance and performance/RU comparisons based on f1ATPase molecule test results. Sun Blade X6275 M2 cluster: $3,568/step/sec, 5.435 step/sec/RU. IBM Power 755 cluster: $6,355/step/sec, 3.189 step/sec/U. See http://www-03.ibm.com/systems/power/hardware/reports/system_perf.html. See http://www.ks.uiuc.edu/Research/namd/performance.html for more information, results as of 11/24/10.   For more specifics about these results, please go to see http://blogs.sun.com/BestPerf   Reverse Time Migration The Reverse Time Migration is heavily used in geophysical imaging and modeling for Oil & Gas Exploration.  The Sun Blade X6275 M2 server module showed up to a 40% performance improvement over the previous generation server module with super-linear scalability to 16 nodes for the 9-Point Stencil used in this Reverse Time Migration computational kernel.  The balanced combination of Oracle's Sun Storage 7410 system with the Sun Blade X6275 M2 server module cluster showed linear scalability for the total application throughput, including the I/O and MPI communication, to produce a final 3-D seismic depth imaged cube for interpretation. The final image write time from the Sun Blade X6275 M2 server module nodes to Oracle's Sun Storage 7410 system achieved 10GbE line speed of 1.25 GBytes/second or better performance. Between subsequent runs, the effects of I/O buffer caching on the Sun Blade X6275 M2 server module nodes and write optimized caching on the Sun Storage 7410 system gave up to 1.8 GBytes/second effective write performance. The performance results and characterization of this Reverse Time Migration benchmark could serve as a useful measure for many other I/O intensive commercial applications. 3D VTI Reverse Time Migration Seismic Depth Imaging, see http://blogs.sun.com/BestPerf/entry/3d_vti_reverse_time_migration for more information, results as of 11/14/2010.                            

  Read the article

• Personal Development : Time, Planning , Repairs & Maintenance

  - by Rajesh Pillai

  Personal Development : Time, Planning, Repairs & Maintenance These are just my thoughts, but some you may find something interesting in it. Please think over it. We may know many things, but still we always keeps procrastinating it. I have written this as I have heard many people coming back and saying they don’t have time to do things they like. These are my thoughts buy may be useful to someone else too. Certain things in life needs periodic repairs and maintenance. To cite some examples , your CAR, your HOUSE, your personal laptop/desktop, your health etc. Likewise there are certain other things in professional life that requires repair/ maintenance /or some kind of polishing, so that you always stay on top of it. But they are not always obvious. Some of them are - Improving your communication skills - Increasing your vocabulary - Upgrading your technical skills - Pursuing your hobby - Increasing your knowledge/awareness etc… etc… And then there are certain things that we are always short of…. one is TIME. We all know TIME is one of the most precious things in life and yet we all are very miserable at managing it. Remember you can only manage it and not control it. You can only control which you own or which you create. In theory time is infinite. So, there should be abundant of it. But remember one thing, you know this, it’s not reversible. Once it has elapsed you cannot live it again. Think over it. So, how do find that golden 25th hour every day. To find the 25th hour you need to reflect back on your current daily activities. Analyze them and see where you are spending most of your time and is it really important. Even the 8 hours that you spent in the office, is it spent fruitfully. At the end of the day is the 8 precious hour that you spent was worth it. Just reflect back on your activities. Did you learn something? If yes did you make a point to NOTE IT. If you didn’t NOTED it then was the time you spent really worth it. Just ponder over it. Some calculations of your daily activities where most of the time is spent. Let’s start (in no particular order though) - Sleep (6.5 hours) [Remember you only require 6 good hours of sleep every day]. Some may thing it is 8, but it’s a myth.   o To achive 6 hours of sleep and be in good health you can practice 15 minutes of daily meditation. So effectively you can    round it to 6.5 hours. - Morning chores(2 hours) : Some may need to prepare breakfast and all other things. - Office commuting (avg. to and fro 3 hours) - Office Work (avg 9.5 hours) Total Hours: 21 hours effective time which is spent irrespective of what you do. There may be some variations here and there. Still you have 3 hours EXTRA. Where do these 3 hours go? If you can find it, then you may get that golden 25th hour out of these 3 hours. Let’s discount 2 hours for contingencies, still you have 1 hour with you. If you can’t find it then you are living a direction less life. As you can see, the 25th Hour lies within the 24 hours of the day. It’s upto each one of us to find and make use of it. Now what can you do with that 25th hour i.e. 1 hour extra of your life. Imagine the possibility. Again some calculations 1 hour daily * 30 days = 30 hours every month 30 hours pm * 12 month = 360 hours every year. 360 hours every year seems very promising. Let’s add some contingencies, say, let’s be optimistic and say 50 % contingency. Still you have 180 hours every year. That leaves with 30 minutes every day of extra time. That’s hell a lot of time, if you could manage it. These may sound like a high talk [yes, it is, unless you apply these simple rules and rationalize your everyday living and stop procrastinating]. NOTE: I haven’t taken weekend, holidays and leaves into account. So, that leaves us with a lot of buffer time. You can meet family friends, relatives, other tasks, and yet have these 180 pure hours of joy every year. Do whatever you want to do with it. So, how important is this 180 hours per year to you? Just think over it. You may use it the way you like - 50 hours [pursue your hobby like drawing, crafting, learn dance, learn juggling, learn swimming, travelling hmm.. anything you like doing and you didn’t had time to do it.] - 30 hours you can learn a new programming language or technology (i.e. you can get comfortable with it) - 50 hours [improve existing skills] - 20 hours [improve you communication skill]. Do some light reading. - 30 hours [YOU DECIDE WHAT TO DO]? So, if you had done this for one year you would have learnt a new programming language, upgraded existing skills, improved you communication etc.. If you had done this for two years.. imagine the level of personal development or growth which you may have attained….. If you had done this for three years….. NOW I think I don’t need to mention this… So, you still have TIME, as they say TIME is infinite. So, make judicious use of this precious thing. And never ever comeback saying “I don’t have time”. So, if you are RICH in TIME, everything else will be automatically taken care of, as those things may just be a byproduct of how you spend your time… So, happy TIMING your TIME everyday.

  Read the article

• The Data Scientist

  - by BuckWoody

  A new term - well, perhaps not that new - has come up and I’m actually very excited about it. The term is Data Scientist, and since it’s new, it’s fairly undefined. I’ll explain what I think it means, and why I’m excited about it. In general, I’ve found the term deals at its most basic with analyzing data. Of course, we all do that, and the term itself in that definition is redundant. There is no science that I know of that does not work with analyzing lots of data. But the term seems to refer to more than the common practices of looking at data visually, putting it in a spreadsheet or report, or even using simple coding to examine data sets. The term Data Scientist (as far as I can make out this early in it’s use) is someone who has a strong understanding of data sources, relevance (statistical and otherwise) and processing methods as well as front-end displays of large sets of complicated data. Some - but not all - Business Intelligence professionals have these skills. In other cases, senior developers, database architects or others fill these needs, but in my experience, many lack the strong mathematical skills needed to make these choices properly. I’ve divided the knowledge base for someone that would wear this title into three large segments. It remains to be seen if a given Data Scientist would be responsible for knowing all these areas or would specialize. There are pretty high requirements on the math side, specifically in graduate-degree level statistics, but in my experience a company will only have a few of these folks, so they are expected to know quite a bit in each of these areas. Persistence The first area is finding, cleaning and storing the data. In some cases, no cleaning is done prior to storage - it’s just identified and the cleansing is done in a later step. This area is where the professional would be able to tell if a particular data set should be stored in a Relational Database Management System (RDBMS), across a set of key/value pair storage (NoSQL) or in a file system like HDFS (part of the Hadoop landscape) or other methods. Or do you examine the stream of data without storing it in another system at all? This is an important decision - it’s a foundation choice that deals not only with a lot of expense of purchasing systems or even using Cloud Computing (PaaS, SaaS or IaaS) to source it, but also the skillsets and other resources needed to care and feed the system for a long time. The Data Scientist sets something into motion that will probably outlast his or her career at a company or organization. Often these choices are made by senior developers, database administrators or architects in a company. But sometimes each of these has a certain bias towards making a decision one way or another. The Data Scientist would examine these choices in light of the data itself, starting perhaps even before the business requirements are created. The business may not even be aware of all the strategic and tactical data sources that they have access to. Processing Once the decision is made to store the data, the next set of decisions are based around how to process the data. An RDBMS scales well to a certain level, and provides a high degree of ACID compliance as well as offering a well-known set-based language to work with this data. In other cases, scale should be spread among multiple nodes (as in the case of Hadoop landscapes or NoSQL offerings) or even across a Cloud provider like Windows Azure Table Storage. In fact, in many cases - most of the ones I’m dealing with lately - the data should be split among multiple types of processing environments. This is a newer idea. Many data professionals simply pick a methodology (RDBMS with Star Schemas, NoSQL, etc.) and put all data there, regardless of its shape, processing needs and so on. A Data Scientist is familiar not only with the various processing methods, but how they work, so that they can choose the right one for a given need. This is a huge time commitment, hence the need for a dedicated title like this one. Presentation This is where the need for a Data Scientist is most often already being filled, sometimes with more or less success. The latest Business Intelligence systems are quite good at allowing you to create amazing graphics - but it’s the data behind the graphics that are the most important component of truly effective displays. This is where the mathematics requirement of the Data Scientist title is the most unforgiving. In fact, someone without a good foundation in statistics is not a good candidate for creating reports. Even a basic level of statistics can be dangerous. Anyone who works in analyzing data will tell you that there are multiple errors possible when data just seems right - and basic statistics bears out that you’re on the right track - that are only solvable when you understanding why the statistical formula works the way it does. And there are lots of ways of presenting data. Sometimes all you need is a “yes” or “no” answer that can only come after heavy analysis work. In that case, a simple e-mail might be all the reporting you need. In others, complex relationships and multiple components require a deep understanding of the various graphical methods of presenting data. Knowing which kind of chart, color, graphic or shape conveys a particular datum best is essential knowledge for the Data Scientist. Why I’m excited I love this area of study. I like math, stats, and computing technologies, but it goes beyond that. I love what data can do - how it can help an organization. I’ve been fortunate enough in my professional career these past two decades to work with lots of folks who perform this role at companies from aerospace to medical firms, from manufacturing to retail. Interestingly, the size of the company really isn’t germane here. I worked with one very small bio-tech (cryogenics) company that worked deeply with analysis of complex interrelated data. So  watch this space. No, I’m not leaving Azure or distributed computing or Microsoft. In fact, I think I’m perfectly situated to investigate this role further. We have a huge set of tools, from RDBMS to Hadoop to allow me to explore. And I’m happy to share what I learn along the way.

  Read the article

• SQL SERVER – Using expressor Composite Types to Enforce Business Rules

  - by pinaldave

  One of the features that distinguish the expressor Data Integration Platform from other products in the data integration space is its concept of composite types, which provide an effective and easily reusable way to clearly define the structure and characteristics of data within your application.  An important feature of the composite type approach is that it allows you to easily adjust the content of a record to its ultimate purpose.  For example, a record used to update a row in a database table is easily defined to include only the minimum set of columns, that is, a value for the key column and values for only those columns that need to be updated. Much like a class in higher level programming languages, you can also use the composite type as a way to enforce business rules onto your data by encapsulating a datum’s name, data type, and constraints (for example, maximum, minimum, or acceptable values) as a single entity, which ensures that your data can not assume an invalid value.  To what extent you use this functionality is a decision you make when designing your application; the expressor design paradigm does not force this approach on you. Let’s take a look at how these features are used.  Suppose you want to create a group of applications that maintain the employee table in your human resources database. Your table might have a structure similar to the HumanResources.Employee table in the AdventureWorks database.  This table includes two columns, EmployeID and rowguid, that are maintained by the relational database management system; you cannot provide values for these columns when inserting new rows into the table. Additionally, there are columns such as VacationHours and SickLeaveHours that you might choose to update for all employees on a monthly basis, which justifies creation of a dedicated application. By creating distinct composite types for the read, insert and update operations against this table, you can more easily manage this table’s content. When developing this application within expressor Studio, your first task is to create a schema artifact for the database table.  This process is completely driven by a wizard, only requiring that you select the desired database schema and table.  The resulting schema artifact defines the mapping of result set records to a record within the expressor data integration application.  The structure of the record within the expressor application is a composite type that is given the default name CompositeType1.  As you can see in the following figure, all columns from the table are included in the result set and mapped to an identically named attribute in the default composite type. If you are developing an application that needs to read this table, perhaps to prepare a year-end report of employees by department, you would probably not be interested in the data in the rowguid and ModifiedDate columns.  A typical approach would be to drop this unwanted data in a downstream operator.  But using an alternative composite type provides a better approach in which the unwanted data never enters your application. While working in expressor  Studio’s schema editor, simply create a second composite type within the same schema artifact, which you could name ReadTable, and remove the attributes corresponding to the unwanted columns. The value of an alternative composite type is even more apparent when you want to insert into or update the table.  In the composite type used to insert rows, remove the attributes corresponding to the EmployeeID primary key and rowguid uniqueidentifier columns since these values are provided by the relational database management system. And to update just the VacationHours and SickLeaveHours columns, use a composite type that includes only the attributes corresponding to the EmployeeID, VacationHours, SickLeaveHours and ModifiedDate columns. By specifying this schema artifact and composite type in a Write Table operator, your upstream application need only deal with the four required attributes and there is no risk of unintentionally overwriting a value in a column that does not need to be updated. Now, what about the option to use the composite type to enforce business rules?  If you review the composition of the default composite type CompositeType1, you will note that the constraints defined for many of the attributes mirror the table column specifications.  For example, the maximum number of characters in the NationaIDNumber, LoginID and Title attributes is equivalent to the maximum width of the target column, and the size of the MaritalStatus and Gender attributes is limited to a single character as required by the table column definition.  If your application code leads to a violation of these constraints, an error will be raised.  The expressor design paradigm then allows you to handle the error in a way suitable for your application.  For example, a string value could be truncated or a numeric value could be rounded. Moreover, you have the option of specifying additional constraints that support business rules unrelated to the table definition. Let’s assume that the only acceptable values for marital status are S, M, and D.  Within the schema editor, double-click on the MaritalStatus attribute to open the Edit Attribute window.  Then click the Allowed Values checkbox and enter the acceptable values into the Constraint Value text box. The schema editor is updated accordingly. There is one more option that the expressor semantic type paradigm supports.  Since the MaritalStatus attribute now clearly specifies how this type of information should be represented (a single character limited to S, M or D), you can convert this attribute definition into a shared type, which will allow you to quickly incorporate this definition into another composite type or into the description of an output record from a transform operator. Again, double-click on the MaritalStatus attribute and in the Edit Attribute window, click Convert, which opens the Share Local Semantic Type window that you use to name this shared type.  There’s no requirement that you give the shared type the same name as the attribute from which it was derived.  You should supply a name that makes it obvious what the shared type represents. In this posting, I’ve overviewed the expressor semantic type paradigm and shown how it can be used to make your application development process more productive.  The beauty of this feature is that you choose when and to what extent you utilize the functionality, but I’m certain that if you opt to follow this approach your efforts will become more efficient and your work will progress more quickly.  As always, I encourage you to download and evaluate expressor Studio for your current and future data integration needs. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: CodeProject, Pinal Dave, PostADay, SQL, SQL Authority, SQL Documentation, SQL Query, SQL Server, SQL Tips and Tricks, SQLServer, T SQL, Technology

  Read the article

• C# Performance Pitfall – Interop Scenarios Change the Rules

  - by Reed

  C# and .NET, overall, really do have fantastic performance in my opinion.  That being said, the performance characteristics dramatically differ from native programming, and take some relearning if you’re used to doing performance optimization in most other languages, especially C, C++, and similar.  However, there are times when revisiting tricks learned in native code play a critical role in performance optimization in C#. I recently ran across a nasty scenario that illustrated to me how dangerous following any fixed rules for optimization can be… The rules in C# when optimizing code are very different than C or C++.  Often, they’re exactly backwards.  For example, in C and C++, lifting a variable out of loops in order to avoid memory allocations often can have huge advantages.  If some function within a call graph is allocating memory dynamically, and that gets called in a loop, it can dramatically slow down a routine. This can be a tricky bottleneck to track down, even with a profiler.  Looking at the memory allocation graph is usually the key for spotting this routine, as it’s often “hidden” deep in call graph.  For example, while optimizing some of my scientific routines, I ran into a situation where I had a loop similar to: for (i=0; i<numberToProcess; ++i) { // Do some work ProcessElement(element[i]); } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } This loop was at a fairly high level in the call graph, and often could take many hours to complete, depending on the input data.  As such, any performance optimization we could achieve would be greatly appreciated by our users. After a fair bit of profiling, I noticed that a couple of function calls down the call graph (inside of ProcessElement), there was some code that effectively was doing: // Allocate some data required DataStructure* data = new DataStructure(num); // Call into a subroutine that passed around and manipulated this data highly CallSubroutine(data); // Read and use some values from here double values = data->Foo; // Cleanup delete data; // ... return bar; Normally, if “DataStructure” was a simple data type, I could just allocate it on the stack.  However, it’s constructor, internally, allocated it’s own memory using new, so this wouldn’t eliminate the problem.  In this case, however, I could change the call signatures to allow the pointer to the data structure to be passed into ProcessElement and through the call graph, allowing the inner routine to reuse the same “data” memory instead of allocating.  At the highest level, my code effectively changed to something like: DataStructure* data = new DataStructure(numberToProcess); for (i=0; i<numberToProcess; ++i) { // Do some work ProcessElement(element[i], data); } delete data; Granted, this dramatically reduced the maintainability of the code, so it wasn’t something I wanted to do unless there was a significant benefit.  In this case, after profiling the new version, I found that it increased the overall performance dramatically – my main test case went from 35 minutes runtime down to 21 minutes.  This was such a significant improvement, I felt it was worth the reduction in maintainability. In C and C++, it’s generally a good idea (for performance) to: Reduce the number of memory allocations as much as possible, Use fewer, larger memory allocations instead of many smaller ones, and Allocate as high up the call stack as possible, and reuse memory I’ve seen many people try to make similar optimizations in C# code.  For good or bad, this is typically not a good idea.  The garbage collector in .NET completely changes the rules here. In C#, reallocating memory in a loop is not always a bad idea.  In this scenario, for example, I may have been much better off leaving the original code alone.  The reason for this is the garbage collector.  The GC in .NET is incredibly effective, and leaving the allocation deep inside the call stack has some huge advantages.  First and foremost, it tends to make the code more maintainable – passing around object references tends to couple the methods together more than necessary, and overall increase the complexity of the code.  This is something that should be avoided unless there is a significant reason.  Second, (unlike C and C++) memory allocation of a single object in C# is normally cheap and fast.  Finally, and most critically, there is a large advantage to having short lived objects.  If you lift a variable out of the loop and reuse the memory, its much more likely that object will get promoted to Gen1 (or worse, Gen2).  This can cause expensive compaction operations to be required, and also lead to (at least temporary) memory fragmentation as well as more costly collections later. As such, I’ve found that it’s often (though not always) faster to leave memory allocations where you’d naturally place them – deep inside of the call graph, inside of the loops.  This causes the objects to stay very short lived, which in turn increases the efficiency of the garbage collector, and can dramatically improve the overall performance of the routine as a whole. In C#, I tend to: Keep variable declarations in the tightest scope possible Declare and allocate objects at usage While this tends to cause some of the same goals (reducing unnecessary allocations, etc), the goal here is a bit different – it’s about keeping the objects rooted for as little time as possible in order to (attempt) to keep them completely in Gen0, or worst case, Gen1.  It also has the huge advantage of keeping the code very maintainable – objects are used and “released” as soon as possible, which keeps the code very clean.  It does, however, often have the side effect of causing more allocations to occur, but keeping the objects rooted for a much shorter time. Now – nowhere here am I suggesting that these rules are hard, fast rules that are always true.  That being said, my time spent optimizing over the years encourages me to naturally write code that follows the above guidelines, then profile and adjust as necessary.  In my current project, however, I ran across one of those nasty little pitfalls that’s something to keep in mind – interop changes the rules. In this case, I was dealing with an API that, internally, used some COM objects.  In this case, these COM objects were leading to native allocations (most likely C++) occurring in a loop deep in my call graph.  Even though I was writing nice, clean managed code, the normal managed code rules for performance no longer apply.  After profiling to find the bottleneck in my code, I realized that my inner loop, a innocuous looking block of C# code, was effectively causing a set of native memory allocations in every iteration.  This required going back to a “native programming” mindset for optimization.  Lifting these variables and reusing them took a 1:10 routine down to 0:20 – again, a very worthwhile improvement. Overall, the lessons here are: Always profile if you suspect a performance problem – don’t assume any rule is correct, or any code is efficient just because it looks like it should be Remember to check memory allocations when profiling, not just CPU cycles Interop scenarios often cause managed code to act very differently than “normal” managed code. Native code can be hidden very cleverly inside of managed wrappers

  Read the article

• The Top 5 MDM Sessions You Can’t Miss at OpenWorld

  - by Mala Narasimharajan

  Sessions, Demo pods, Hands On Labs, and much more – but where should you focus?  MDM has some excellent sessions planned for OOW –  here is a top 5 list to identify the sessions you just can’t afford to miss. October 3, 2012  1:15 PM - 2:15 PM    Moscone West - 3002/3004     What's There to Know About Oracle’s Master Data Management Portfolio and Roadmap? Hear about product strategy our vision for the future and how Oracle MDM is positioned to excel in helping organizations make the most of their customer,      partner, supplier or product data. October 3, 2012  5:00 PM - 6:00 PM   Westin San Francisco – Metropolitan I Oracle Customer MDM Applications: Implementation Best Practices, Data Governance, and ROI       Customers successes provide solid examples of technology at work and how organizations derive value from it. Attend this session and hear from our customers on how they built a business case, established governance and are realizing the benefits of Oracle Customer Hub. October 2, 2012  10:15 AM - 11:15 AM   Moscone West – 3001 Mastering Product Data: Strategies for Effective Product Information Management                                                                      Product data is vital for any enterprise in being able to provide a consolidated representation of products to their partners, customers and suppliers.  Hear how our customers leverage product information to be a leader in their respective area and how Oracle is critical to achieving this. October 2, 2012  11:45 AM - 12:45 PM   Moscone West – 2022 Enabling Trusted Enterprise Product Data with Oracle Fusion Product Hub                                                                                       Learn how Oracle Fusion Product Hub is paving the way for providing organizations with trusted product data as well as helping organizations make the most of the information and infrastructure they already possess. October 1, 2012  4:45 PM – 5:45 PM   InterContinental - Ballroom A Oracle Hyperion Data Relationship Management: Enabling Enterprise Transformation                                                                         Hear how Data Relationship Management drives enterprise transformation and why any organization embarking on an master data management initiative needs it, plus hear from our customers best practices as well as lessons learned.  Check out the Master Data Management Focus On document for all our sessions at OpenWorld 2012. 

  Read the article

• Cost Comparison Hard Disk Drive to Solid State Drive on Price per Gigabyte - dispelling a myth!

  - by tonyrogerson

  It is often said that Hard Disk Drive storage is significantly cheaper per GiByte than Solid State Devices – this is wholly inaccurate within the database space. People need to look at the cost of the complete solution and not just a single component part in isolation to what is really required to meet the business requirement. Buying a single Hitachi Ultrastar 600GB 3.5” SAS 15Krpm hard disk drive will cost approximately £239.60 (http://scan.co.uk, 22nd March 2012) compared to an OCZ 600GB Z-Drive R4 CM84 PCIe costing £2,316.54 (http://scan.co.uk, 22nd March 2012); I’ve not included FusionIO ioDrive because there is no public pricing available for it – something I never understand and personally when companies do this I immediately think what are they hiding, luckily in FusionIO’s case the product is proven though is expensive compared to OCZ enterprise offerings. On the face of it the single 15Krpm hard disk has a price per GB of £0.39, the SSD £3.86; this is what you will see in the press and this is what sales people will use in comparing the two technologies – do not be fooled by this bullshit people! What is the requirement? The requirement is the database will have a static size of 400GB kept static through archiving so growth and trim will balance the database size, the client requires resilience, there will be several hundred call centre staff querying the database where queries will read a small amount of data but there will be no hot spot in the data so the randomness will come across the entire 400GB of the database, estimates predict that the IOps required will be approximately 4,000IOps at peak times, because it’s a call centre system the IO latency is important and must remain below 5ms per IO. The balance between read and write is 70% read, 30% write. The requirement is now defined and we have three of the most important pieces of the puzzle – space required, estimated IOps and maximum latency per IO. Something to consider with regard SQL Server; write activity requires synchronous IO to the storage media specifically the transaction log; that means the write thread will wait until the IO is completed and hardened off until the thread can continue execution, the requirement has stated that 30% of the system activity will be write so we can expect a high amount of synchronous activity. The hardware solution needs to be defined; two possible solutions: hard disk or solid state based; the real question now is how many hard disks are required to achieve the IO throughput, the latency and resilience, ditto for the solid state. Hard Drive solution On a test on an HP DL380, P410i controller using IOMeter against a single 15Krpm 146GB SAS drive, the throughput given on a transfer size of 8KiB against a 40GiB file on a freshly formatted disk where the partition is the only partition on the disk thus the 40GiB file is on the outer edge of the drive so more sectors can be read before head movement is required: For 100% sequential IO at a queue depth of 16 with 8 worker threads 43,537 IOps at an average latency of 2.93ms (340 MiB/s), for 100% random IO at the same queue depth and worker threads 3,733 IOps at an average latency of 34.06ms (34 MiB/s). The same test was done on the same disk but the test file was 130GiB: For 100% sequential IO at a queue depth of 16 with 8 worker threads 43,537 IOps at an average latency of 2.93ms (340 MiB/s), for 100% random IO at the same queue depth and worker threads 528 IOps at an average latency of 217.49ms (4 MiB/s). From the result it is clear random performance gets worse as the disk fills up – I’m currently writing an article on short stroking which will cover this in detail. Given the work load is random in nature looking at the random performance of the single drive when only 40 GiB of the 146 GB is used gives near the IOps required but the latency is way out. Luckily I have tested 6 x 15Krpm 146GB SAS 15Krpm drives in a RAID 0 using the same test methodology, for the same test above on a 130 GiB for each drive added the performance boost is near linear, for each drive added throughput goes up by 5 MiB/sec, IOps by 700 IOps and latency reducing nearly 50% per drive added (172 ms, 94 ms, 65 ms, 47 ms, 37 ms, 30 ms). This is because the same 130GiB is spread out more as you add drives 130 / 1, 130 / 2, 130 / 3 etc. so implicit short stroking is occurring because there is less file on each drive so less head movement required. The best latency is still 30 ms but we have the IOps required now, but that’s on a 130GiB file and not the 400GiB we need. Some reality check here: a) the drive randomness is more likely to be 50/50 and not a full 100% but the above has highlighted the effect randomness has on the drive and the more a drive fills with data the worse the effect. For argument sake let us assume that for the given workload we need 8 disks to do the job, for resilience reasons we will need 16 because we need to RAID 1+0 them in order to get the throughput and the resilience, RAID 5 would degrade performance. Cost for hard drives: 16 x £239.60 = £3,833.60 For the hard drives we will need disk controllers and a separate external disk array because the likelihood is that the server itself won’t take the drives, a quick spec off DELL for a PowerVault MD1220 which gives the dual pathing with 16 disks 146GB 15Krpm 2.5” disks is priced at £7,438.00, note its probably more once we had two controller cards to sit in the server in, racking etc. Minimum cost taking the DELL quote as an example is therefore: {Cost of Hardware} / {Storage Required} £7,438.60 / 400 = £18.595 per GB £18.59 per GiB is a far cry from the £0.39 we had been told by the salesman and the myth. Yes, the storage array is composed of 16 x 146 disks in RAID 10 (therefore 8 usable) giving an effective usable storage availability of 1168GB but the actual storage requirement is only 400 and the extra disks have had to be purchased to get the  IOps up. Solid State Drive solution A single card significantly exceeds the IOps and latency required, for resilience two will be required. ( £2,316.54 * 2 ) / 400 = £11.58 per GB With the SSD solution only two PCIe sockets are required, no external disk units, no additional controllers, no redundant controllers etc. Conclusion I hope by showing you an example that the myth that hard disk drives are cheaper per GiB than Solid State has now been dispelled - £11.58 per GB for SSD compared to £18.59 for Hard Disk. I’ve not even touched on the running costs, compare the costs of running 18 hard disks, that’s a lot of heat and power compared to two PCIe cards!Just a quick note: I've left a fair amount of information out due to this being a blog! If in doubt, email me :)I'll also deal with the myth that SSD's wear out at a later date as well - that's just way over done still, yes, 5 years ago, but now - no.

  Read the article

• Oracle Tutor: Top 10 to Implement Sustainable Policies and Procedures

  - by emily.chorba(at)oracle.com

  Overview Your organization (executives, managers, and employees) understands the value of having written business process documents (process maps, procedures, instructions, reference documents, and form abstracts). Policies and procedures should be documented because they help to reduce the range of individual decisions and encourage management by exception: the manager only needs to give special attention to unusual problems, not covered by a specific policy or procedure. As more and more procedures are written to cover recurring situations, managers will begin to make decisions which will be consistent from one functional area to the next.Companies should take a project management approach when implementing an environment for a sustainable documentation program and do the following:1. Identify an Executive Champion2. Put together a winning team3. Assign ownership4. Centralize publishing5. Establish the Document Maintenance Process Up Front6. Document critical activities only7. Document actual practice8. Minimize documentation9. Support continuous improvement10. Keep it simple 1. Identify an Executive ChampionAppoint a top down driver. Select one key individual to be a mentor for the procedure planning team. The individual should be a senior manager, such as your company president, CIO, CFO, the vice-president of quality, manufacturing, or engineering. Written policies and procedures can be important supportive aids when known to express the thinking for the chief executive officer and / or the president and to have his or her full support. 2. Put Together a Winning TeamChoose a strong Project Management Leader and staff the procedure planning team with management members from cross functional groups. Make sure team members have the responsibility - and the authority - to make things happen.The winning team should consist of the Documentation Project Manager, Document Owners (one for each functional area), a Document Controller, and Document Specialists (as needed). The Tutor Implementation Guide has complete job descriptions for these roles. 3. Assign Ownership It is virtually impossible to keep process documentation simple and meaningful if employees who are far removed from the activity itself create it. It is impossible to keep documentation up-to-date when responsibility for the document is not clearly understood.Key to the Tutor methodology, therefore, is the concept of ownership. Each document has a single owner, who is responsible for ensuring that the document is necessary and that it reflects actual practice. The owner must be a person who is knowledgeable about the activity and who has the authority to build consensus among the persons who participate in the activity as well as the authority to define or change the way an activity is performed. The owner must be an advocate of the performers and negotiate, not dictate practices.In the Tutor environment, a document's owner is the only person with the authority to approve an update to that document. 4. Centralize Publishing Although it is tempting (especially in a networked environment and with document management software solutions) to decentralize the control of all documents -- with each owner updating and distributing his own -- Tutor promotes centralized publishing by assigning the Document Administrator (gate keeper) to manage the updates and distribution of the procedures library. 5. Establish a Document Maintenance Process Up Front (and stick to it) Everyone in your organization should know they are invited to suggest changes to procedures and should understand exactly what steps to take to do so. Tutor provides a set of procedures to help your company set up a healthy document control system. There are many document management products available to automate some of the document change and maintenance steps. Depending on the size of your organization, a simple document management system can reduce the effort it takes to track and distribute document changes and updates. Whether your company decides to store the written policies and procedures on a file server or in a database, the essential tasks for maintaining documents are the same, though some tasks are automated. 6. Document Critical Activities Only The best way to keep your documentation simple is to reduce the number of process documents to a bare minimum and to include in those documents only as much detail as is absolutely necessary. The first step to reducing process documentation is to document only those activities that are deemed critical. Not all activities require documentation. In fact, some critical activities cannot and should not be standardized. Others may be sufficiently documented with an instruction or a checklist and may not require a procedure. A document should only be created when it enhances the performance of the employee performing the activity. If it does not help the employee, then there is no reason to maintain the document. Activities that represent little risk (such as project status), activities that cannot be defined in terms of specific tasks (such as product research), and activities that can be performed in a variety of ways (such as advertising) often do not require documentation. Sometimes, an activity will evolve to the point where documentation is necessary. For example, an activity performed by single employee may be straightforward and uncomplicated -- that is, until the activity is performed by multiple employees. Sometimes, it is the interaction between co-workers that necessitates documentation; sometimes, it is the complexity or the diversity of the activity.7. Document Actual Practices The only reason to maintain process documentation is to enhance the performance of the employee performing the activity. And documentation can only enhance performance if it reflects reality -- that is, current best practice. Documentation that reflects an unattainable ideal or outdated practices will end up on the shelf, unused and forgotten.Documenting actual practice means (1) auditing the activity to understand how the work is really performed, (2) identifying best practices with employees who are involved in the activity, (3) building consensus so that everyone agrees on a common method, and (4) recording that consensus.8. Minimize Documentation One way to keep it simple is to document at the highest level possible. That is, include in your documents only as much detail as is absolutely necessary.When writing a document, you should ask yourself, What is the purpose of this document? That is, what problem will it solve?By focusing on this question, you can target the critical information.• What questions are the end users likely to have?• What level of detail is required?• Is any of this information extraneous to the document's purpose? Short, concise documents are user friendly and they are easier to keep up to date. 9. Support Continuous Improvement Employees who perform an activity are often in the best position to identify improvements to the process. In other words, continuous improvement is a natural byproduct of the work itself -- but only if the improvements are communicated to all employees who are involved in the process, and only if there is consensus among those employees.Traditionally, process documentation has been used to dictate performance, to limit employees' actions. In the Tutor environment, process documents are used to communicate improvements identified by employees. How does this work? The Tutor methodology requires a process document to reflect actual practice, so the owner of a document must routinely audit its content -- does the document match what the employees are doing? If it doesn't, the owner has the responsibility to evaluate the process, to build consensus among the employees, to identify "best practices," and to communicate these improvements via a document update. Continuous improvement can also be an outgrowth of corrective action -- but only if the solutions to problems are communicated effectively. The goal should be to solve a problem once and only once, which means not only identifying the solution, but ensuring that the solution becomes part of the process. The Tutor system provides the method through which improvements and solutions are documented and communicated to all affected employees in a cost-effective, timely manner; it ensures that improvements are not lost or confined to a single employee. 10. Keep it Simple Process documents don't have to be complex and unfriendly. In fact, the simpler the format and organization, the more likely the documents will be used. And the simpler the method of maintenance, the more likely the documents will be kept up-to-date. Keep it simply by:• Minimizing skills and training required• Following the established Tutor document format and layout• Avoiding technology just for technology's sake No other rule has as major an impact on the success of your internal documentation as -- keep it simple. Learn More For more information about Tutor, visit Oracle.Com or the Tutor Blog. Post your questions at the Tutor Forum.   Emily Chorba Principle Product Manager Oracle Tutor & BPM 

  Read the article

• Evaluating Solutions to Manage Product Compliance? Don't Wait Much Longer

  - by Kerrie Foy

  Depending on severity, product compliance issues can cause all sorts of problems from run-away budgets to business closures. But effective policies and safeguards can create a strong foundation for innovation, productivity, market penetration and competitive advantage. If you’ve been putting off a systematic approach to product compliance, it is time to reconsider that decision, or indecision. Why now?  No matter what industry, companies face a litany of worldwide and regional regulations that require proof of product compliance and environmental friendliness for market access.  For example, Restriction of Hazardous Substances (RoHS) is a regulation that restricts the use of six dangerous materials used in the manufacture of electronic and electrical equipment.  ROHS was originally adopted by the European Union in 2003 for implementation in 2006, and it has evolved over time through various regional versions for North America, China, Japan, Korea, Norway and Turkey.  In addition, the RoHS directive allowed for material exemptions used in Medical Devices, but that exemption ends in 2014.   Additional regulations worth watching are the Battery Directive, Waste Electrical and Electronic Equipment (WEEE), and Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) directives.  Additional evolving regulations are coming from governing bodies like the Food and Drug Administration (FDA) and the International Organization for Standardization (ISO). Corporate sustainability initiatives are also gaining urgency and influencing product design. In a survey of 405 corporations in the Global 500 by Carbon Disclosure Project, co-written by PwC (CDP Global 500 Climate Change Report 2012 entitled Business Resilience in an Uncertain, Resource-Constrained World), 48% of the respondents indicated they saw potential to create new products and business services as a response to climate change. Just 21% reported a dedicated budget for the research. However, the report goes on to explain that those few companies are winning over new customers and driving additional profits by exploiting their abilities to adapt to environmental needs. The article cites Dell as an example – Dell has invested in research to develop new products designed to reduce its customers’ emissions by more than 10 million metric tons of CO2e per year. This reduction in emissions should save Dell’s customers over $1billion per year as a result! Over time we expect to see many additional companies prove that eco-design provides marketplace benefits through differentiation and direct customer value. How do you meet compliance requirements and also successfully invest in eco-friendly designs? No doubt companies struggle to answer this question. After all, the journey to get there may involve transforming business models, go-to-market strategies, supply networks, quality assurance policies and compliance processes per the rapidly evolving global and regional directives. There may be limited executive focus on the initiative, inability to quantify noncompliance, or not enough resources to justify investment. To make things even more difficult to address, compliance responsibility can be a passionate topic within an organization, making the prospect of change on an enterprise scale problematic and time-consuming. Without a single source of truth for product data and without proper processes in place, ensuring product compliance burgeons into a crushing task that is cost-prohibitive and overwhelming to an organization. With all the overhead, certain markets or demographics become simply inaccessible. Therefore, the risk to consumer goodwill and satisfaction, revenue, business continuity, and market potential is too great not to solve the compliance challenge. Companies are beginning to adapt and even thrive in today’s highly regulated and transparent environment by implementing systematic approaches to product compliance that are more than functional bandages but revenue-generating engines. Consider partnering with Oracle to help you address your compliance needs. Many of the world’s most innovative leaders and pioneers are leveraging Oracle’s Agile Product Lifecycle Management (PLM) portfolio of enterprise applications to manage the product value chain, centralize product data, automate processes, and launch more eco-friendly products to market faster.   Particularly, the Agile Product Governance & Compliance (PG&C) solution provides out-of-the-box functionality to integrate actionable regulatory information into the enterprise product record from the ideation to the disposal/recycling phase. Agile PG&C makes it possible to efficiently manage compliance per corporate green initiatives as well as regional and global directives. Options are critical, but so is ease-of-use. Anyone who’s grappled with compliance policy knows legal interpretation plays a major role in determining how an organization responds to regulation. Agile PG&C gives you the freedom to configure product compliance per your needs, while maintaining rigorous control over the product record in an easy-to-use interface that facilitates adoption efforts. It allows you to assign regulations as specifications for a part or BOM roll-up. Each specification has a threshold value that alerts you to a non-compliance issue if the threshold value is exceeded. Set however many regulations as specifications you need to make sure a product can be sold in your target countries. Another option is to implement like one of our leading consumer electronics customers and define your own “catch-all” specification to ensure compliance in all markets. You can give your suppliers secure access to enter their component data or integrate a third party’s data. With Agile PG&C you are able to design compliance earlier into your products to reduce cost and improve quality downstream when stakes are higher. Agile PG&C is a comprehensive solution that makes product compliance more reliable and efficient. Throughout product lifecycles, use the solution to support full material disclosures, efficiently manage declarations with your suppliers, feed compliance data into a corrective action if a product must be changed, and swiftly satisfy audits by showing all due diligence tracked in one solution. Given the compounding regulation and consumer focus on urgent environmental issues, now is the time to act. Implementing an enterprise, systematic approach to product compliance is a competitive investment. From the start, Agile Product Governance & Compliance enables companies to confidently design for compliance and sustainability, reduce the cost of compliance, minimize the risk of business interruption, deliver responsible products, and inspire new innovation.  Don’t wait any longer! To find out more about Agile Product Governance & Compliance download the data sheet, contact your sales representative, or call Oracle at 1-800-633-0738. Many thanks to Shane Goodwin, Senior Manager, Oracle Agile PLM Product Management, for contributions to this article. 

  Read the article

• Azure Diagnostics: The Bad, The Ugly, and a Better Way

  - by jasont

  If you’re a .Net web developer today, no doubt you’ve enjoyed watching Windows Azure grow up over the past couple of years. The platform has scaled, stabilized (mostly), and added on a slew of great (and sometimes overdue) features. What was once just an endpoint to host a solution, developers today have tremendous flexibility and options in the platform. Organizations are building new solutions and offerings on the platform, and others have, or are in the process of, migrating existing applications out of their own data centers into the Azure cloud. Whether new application development or migrating legacy, every development shop and IT organization needs to monitor their applications in the cloud, the same as they do on premises. Azure Diagnostics has some capabilities, but what I constantly hear from users is that it’s either (a) not enough, or (b) too cumbersome to set up. Today, Stackify is happy to announce that we fully support Azure deployments, just the same as your on-premises deployments. Let’s take a look below and compare and contrast the options. Azure Diagnostics Let’s crack open the Windows Azure documentation on Azure Diagnostics and see just how easy it is to use. The high level steps are:   Step 1: Import the Diagnostics Oh, I’ve already deployed my app without the diagnostics module. Guess I can’t do anything until I do this and re-deploy. Step 2: Configure the Diagnostics (and multiple sub-steps) Do I want it all? Or just pieces of it? Whoops, forgot to include a specific performance counter, I guess I’ll have to deploy again. Wait a minute… I have to specifically code these performance counters into my role’s OnStart() method, compile and deploy again? And query and consume it myself? Step 3: (Optional) Permanently store diagnostic data Lucky for me, Azure storage has gotten pretty cheap. But how often should I move the data into storage? I want to see real-time data, so I guess that’s out now as well. Step 4: (Optional) View stored diagnostic data Optional? Of course I want to see it. Conveniently, Microsoft recommends 3 tools to do this with. Un-conveniently, none of these are web based and they all just give you access to raw data, and very little charting or real-time intelligence. Just….. data. Nevermind that one product seems to have gotten stale since a recent acquisition, and doesn’t even have screenshots!   So, let’s summarize: lots of diagnostics data is available, but think realistically. Think Dev Ops. What happens when you are in the middle of a major production performance issue and you don’t have the diagnostics you need? You are redeploying an application (and thankfully you have a great branching strategy, so you feel perfectly safe just willy-nilly launching code into prod, don’t you?) to get data, then shipping it to storage, and then digging through that data to find a needle in a haystack. Would you like to be able to troubleshoot a performance issue in the middle of the night, or on a weekend, from your iPad or home computer’s web browser? Forget it: the best you get is this spark line in the Azure portal. If it’s real pointy, you probably have an issue; but since there is no alert based on a threshold your customers have likely already let you know. And high CPU, Memory, I/O, or Network doesn’t tell you anything about where the problem is. The Better Way – Stackify Stackify supports application and server monitoring in real time, all through a great web interface. All of the things that Azure Diagnostics provides, Stackify provides for your on-premises deployments, and you don’t need to know ahead of time that you’ll need it. It’s always there, it’s always on. Azure deployments are essentially no different than on-premises. It’s a Windows Server (or Linux) in the cloud. It’s behind a different firewall than your corporate servers. That’s it. Stackify can provide the same powerful tools to your Azure deployments in two simple steps. Step 1 Add a startup task to your web or worker role and deploy. If you can’t deploy and need it right now, no worries! Remote Desktop to the Azure instance and you can execute a Powershell script to download / install Stackify.   Step 2 Log in to your account at www.stackify.com and begin monitoring as much as you want, as often as you want and see the results instantly. WMI? It’s there Event Viewer? You’ve got it. File System Access? Yes, please! Would love to make sure my web.config is correct.   IIS / App Pool Info? Yep. You can even restart it. Running Services? All of them. Start and Stop them to your heart’s content. SQL Database access? You bet’cha. Alerts and Notification? Of course! You should know before your customers let you know. … and so much more.   Conclusion Microsoft has shown, consistently, that they love developers, developers, developers. What every developer needs to realize from this is that they’ve given you a canvas, which is exactly what Azure is. It’s great infrastructure that is readily available, easy to manage, and fairly cost effective. However, the tooling is your responsibility. What you get, at best, is bare bones. App and server diagnostics should be available when you need them. While we, as developers, try to plan for and think of everything ahead of time, there will come times where we need to get data that just isn’t available. And having to go through a lot of cumbersome steps to get that data, and then have to find a friendlier way to consume it…. well, that just doesn’t make a lot of sense to me. I’d rather spend my time writing and developing features and completing bug fixes for my applications, than to be writing code to monitor and diagnose.

  Read the article

• 6 Facts About GlassFish Announcement

  - by Bruno.Borges

  Since Oracle announced the end of commercial support for future Oracle GlassFish Server versions, the Java EE world has started wondering what will happen to GlassFish Server Open Source Edition. Unfortunately, there's a lot of misleading information going around. So let me clarify some things with facts, not FUD. Fact #1 - GlassFish Open Source Edition is not dead GlassFish Server Open Source Edition will remain the reference implementation of Java EE. The current trunk is where an implementation for Java EE 8 will flourish, and this will become the future GlassFish 5.0. Calling "GlassFish is dead" does no good to the Java EE ecosystem. The GlassFish Community will remain strong towards the future of Java EE. Without revenue-focused mind, this might actually help the GlassFish community to shape the next version, and set free from any ties with commercial decisions. Fact #2 - OGS support is not over As I said before, GlassFish Server Open Source Edition will continue. Main change is that there will be no more future commercial releases of Oracle GlassFish Server. New and existing OGS 2.1.x and 3.1.x commercial customers will continue to be supported according to the Oracle Lifetime Support Policy. In parallel, I believe there's no other company in the Java EE business that offers commercial support to more than one build of a Java EE application server. This new direction can actually help customers and partners, simplifying decision through commercial negotiations. Fact #3 - WebLogic is not always more expensive than OGS Oracle GlassFish Server ("OGS") is a build of GlassFish Server Open Source Edition bundled with a set of commercial features called GlassFish Server Control and license bundles such as Java SE Support. OGS has at the moment of this writing the pricelist of U$ 5,000 / processor. One information that some bloggers are mentioning is that WebLogic is more expensive than this. Fact 3.1: it is not necessarily the case. The initial edition of WebLogic is called "Standard Edition" and falls into a policy where some “Standard Edition” products are licensed on a per socket basis. As of current pricelist, US$ 10,000 / socket. If you do the math, you will realize that WebLogic SE can actually be significantly more cost effective than OGS, and a customer can save money if running on a CPU with 4 cores or more for example. Quote from the price list: “When licensing Oracle programs with Standard Edition One or Standard Edition in the product name (with the exception of Java SE Support, Java SE Advanced, and Java SE Suite), a processor is counted equivalent to an occupied socket; however, in the case of multi-chip modules, each chip in the multi-chip module is counted as one occupied socket.” For more details speak to your Oracle sales representative - this is clearly at list price and every customer typically has a relationship with Oracle (like they do with other vendors) and different contractual details may apply. And although OGS has always been production-ready for Java EE applications, it is no secret that WebLogic has always been more enterprise, mission critical application server than OGS since BEA. Different editions of WLS provide features and upgrade irons like the WebLogic Diagnostic Framework, Work Managers, Side by Side Deployment, ADF and TopLink bundled license, Web Tier (Oracle HTTP Server) bundled licensed, Fusion Middleware stack support, Oracle DB integration features, Oracle RAC features (such as GridLink), Coherence Management capabilities, Advanced HA (Whole Service Migration and Server Migration), Java Mission Control, Flight Recorder, Oracle JDK support, etc. Fact #4 - There’s no major vendor supporting community builds of Java EE app servers There are no major vendors providing support for community builds of any Open Source application server. For example, IBM used to provide community support for builds of Apache Geronimo, not anymore. Red Hat does not commercially support builds of WildFly and if I remember correctly, never supported community builds of former JBoss AS. Oracle has never commercially supported GlassFish Server Open Source Edition builds. Tomitribe appears to be the exception to the rule, offering commercial support for Apache TomEE. Fact #5 - WebLogic and GlassFish share several Java EE implementations It has been no secret that although GlassFish and WebLogic share some JSR implementations (as stated in the The Aquarium announcement: JPA, JSF, WebSockets, CDI, Bean Validation, JAX-WS, JAXB, and WS-AT) and WebLogic understands GlassFish deployment descriptors, they are not from the same codebase. Fact #6 - WebLogic is not for GlassFish what JBoss EAP is for WildFly WebLogic is closed-source offering. It is commercialized through a license-based plus support fee model. OGS although from an Open Source code, has had the same commercial model as WebLogic. Still, one cannot compare GlassFish/WebLogic to WildFly/JBoss EAP. It is simply not the same case, since Oracle has had two different products from different codebases. The comparison should be limited to GlassFish Open Source / Oracle GlassFish Server versus WildFly / JBoss EAP. But the message now is much clear: Oracle will commercially support only the proprietary product WebLogic, and invest on GlassFish Server Open Source Edition as the reference implementation for the Java EE platform and future Java EE 8, as a developer-friendly community distribution, and encourages community participation through Adopt a JSR and contributions to GlassFish. In comparison Oracle's decision has pretty much the same goal as to when IBM killed support for Websphere Community Edition; and to when Red Hat decided to change the name of JBoss Community Edition to WildFly, simplifying and clarifying marketing message and leaving the commercial field wide open to JBoss EAP only. Oracle can now, as any other vendor has already been doing, focus on only one commercial offer. Some users are saying they will now move to WildFly, but it is important to note that Red Hat does not offer commercial support for WildFly builds. Although the future JBoss EAP versions will come from the same codebase as WildFly, the builds will definitely not be the same, nor sharing 100% of their functionalities and bug fixes. This means there will be no company running a WildFly build in production with support from Red Hat. This discussion has also raised an important and interesting information: Oracle offers a free for developers OTN License for WebLogic. For other environments this is different, but please note this is the same policy Red Hat applies to JBoss EAP, as stated in their download page and terms. Oracle had the same policy for OGS. TL;DR; GlassFish Server Open Source Edition isn’t dead. Current and new OGS 2.x/3.x customers will continue to have support (respecting LSP). WebLogic is not necessarily more expensive than OGS. Oracle will focus on one commercially supported Java EE application server, like other vendors also limit themselves to support one build/product only. Community builds are hardly supported. Commercially supported builds of Open Source products are not exactly from the same codebase as community builds. What's next for GlassFish and the Java EE community? There are conversations in place to tackle some of the community desires, most of them stated by Markus Eisele in his blog post. We will keep you posted.

  Read the article

• Why We Should Learn to Stop Worrying and Love Millennials

  - by HCM-Oracle

  By Christine Mellon Much is said and written about the new generations of employees entering our workforce, as though they are a strange specimen, a mysterious life form to be “figured out,” accommodated and engaged – at a safe distance, of course.  At its worst, this talk takes a critical and disapproving tone, with baby boomer employees adamantly refusing to validate this new breed of worker, let alone determine how to help them succeed and achieve their potential.   The irony of our baby-boomer resentments and suspicions is that they belie the fact that we created the very vision that younger employees are striving to achieve.  From our frustrations with empty careers that did not fulfill us, from our opposition to “the man,” from our sharp memories of our parents’ toiling for 30 years just for the right to retire, from the simple desire not to live our lives in a state of invisibility, came the seeds of hope for something better. One characteristic of Millennial workers that grew from these seeds is the desire to experience as much as possible.  They are the “Experiential Employee”, with a passion for growing in diverse ways and expanding personal and professional horizons.  Rather than rooting themselves in a single company for a career, or even in a single career path, these employees are committed to building a broad portfolio of experiences and capabilities that will enable them to make a difference and to leave a mark of significance in the world.  How much richer is the organization that nurtures and leverages this inclination?  Our curmudgeonly ways must be surrendered and our focus redirected toward building the next generation of talent ecosystems, if we are to optimize what future generations have to offer.   Accelerating Professional Development In spite of our Boomer grumblings about Millennials’ “unrealistic” expectations, the truth is that we have a well-matched set of circumstances.  We have executives-in-waiting who want to learn quickly and a concurrent, urgent need to ramp up their development time, based on anticipated high levels of retirement in the next 10+ years.  Since we need to rapidly skill up these heirs to the corporate kingdom, isn’t it a fortunate coincidence that they are hungry to learn, develop and move fluidly throughout our organizations??  So our challenge now is to efficiently operationalize the wisdom we have acquired about effective learning and development.   We have already evolved from classroom-based models to diverse instructional methods.  The next step is to find the best approaches to help younger employees learn quickly and apply new learnings in an impactful way.   Creating temporary or even permanent functional partnerships among Millennial employees is one way to maximize outcomes.  This might take the form of 2 or more employees owning aspects of what once fell under a single role.  While one might argue this would mean duplication of resources, it could be a short term cost while employees come up to speed.  And the potential benefits would be numerous:  leveraging and validating the inherent sense of community of new generations, creating cross-functional skills with broad applicability, yielding additional perspectives and approaches to traditional work outcomes, and accelerating the performance curve for incumbents through Cooperative Learning (Johnson, D. and Johnson R., 1989, 1999).  This well-researched teaching strategy, where students support each other in the absorption and application of new information, has been shown to deliver faster, more efficient learning, and greater retention. Alternately, perhaps short term contracts with exiting retirees, or former retirees, to help facilitate the development of following generations may have merit.  Again, a short term cost, certainly.  However, the gains realized in shortening the learning curve, and strengthening engagement are substantial and lasting. Ultimately, there needs to be creative thinking applied for each organization on how to accelerate the capabilities of our future leaders in unique ways that mesh with current culture. The manner in which performance is evaluated must finally shift as well.  Employees will need to be assessed on how well they have developed key skills and capabilities vs. end-to-end mastery of functional positions they have no interest in keeping for an entire career. As we become more comfortable in placing greater and greater weight on competencies vs. tasks, we will realize increased organizational agility via this new generation of workers, which will be further enhanced by their natural flexibility and appetite for change. Revisiting Succession  For many years, organizations have failed to deliver desired succession planning outcomes.  According to CEB’s 2013 research, only 28% of current leaders were pre-identified in a succession plan. These disappointing results, along with the entrance of the experiential, Millennial employee into the workforce, may just provide the needed impetus for HR to reinvent succession processes.   We have recognized that the best professional development efforts are not always linear, and the time has come to fully adopt this philosophy in regard to succession as well.  Paths to specific organizational roles will not look the same for newer generations who seek out unique learning opportunities, without consideration of a singular career destination.  Rather than charting particular jobs as precursors for key positions, the experiences and skills behind what makes an incumbent successful must become essential in succession mapping.  And the multitude of ways in which those experiences and skills may be acquired must be factored into the process, along with the individual employee’s level of learning agility. While this may seem daunting, it is necessary and long overdue.  We have talked about the criticality of competency-based succession, however, we have not lived up to our own rhetoric.  Many Boomers have experienced the same frustration in our careers; knowing we are capable of shining in a particular role, but being denied the opportunity due to how our career history lined up, on paper, with documented job requirements.  These requirements usually emphasized past jobs/titles and specific tasks, versus capabilities, drive and willingness (let alone determination) to learn new things.  How satisfying would it be for us to leave a legacy where such narrow thinking no longer applies and potential is amplified? Realizing Diversity Another bloom from the seeds we Boomers have tried to plant over the past decades is a completely evolved view of diversity.  Millennial employees assume a diverse workforce, and are startled by anything less.  Their social tolerance, nurtured by wide and diverse networks, is unprecedented.  College graduates expect a similar landscape in the “real world” to what they experienced throughout their lives.  They appreciate and seek out divergent points of view and experiences without needing any persuasion.  The face of our U.S. workforce will likely see dramatic change as Millennials apply their fresh take on hiring and building strong teams, with an inherent sense of inclusion.  This wonderful aspect of the Millennial wave should be celebrated and strongly encouraged, as it is the fulfillment of our own aspirations. Future Perfect The Experiential Employee is operating more as a free agent than a long term player, and their commitment will essentially last as long as meaningful organizational culture and personal/professional opportunities keep their interest.  As Boomers, we have laid the foundation for this new, spirited employment attitude, and we should take pride in knowing that.  Generations to come will challenge organizations to excel in how they identify, manage and nurture talent. Let’s support and revel in the future that we’ve helped invent, rather than lament what we think has been lost.  After all, the future is always connected to the past.  And as so eloquently phrased by Antoine Lavoisier, French nobleman, chemist and politico:  “Nothing is Lost, Nothing is Created, and Everything is Transformed.” Christine has over 25 years of diverse HR experience.  She has held HR consulting and corporate roles, including CHRO positions for Echostar in Denver, a 6,000+ employee global engineering firm, and Aepona, a startup software firm, successfully acquired by Intel. Christine is a resource to Oracle clients, to assist in Human Capital Management strategy development and implementation, compensation practices, talent development initiatives, employee engagement, global HR management, and integrated HR systems and processes that support the full employee lifecycle. 

  Read the article

• Visiting the Fire Station in Coromandel

  Hm, I just tried to remember how we actually came up with this cool idea... but it's already too blurred and it doesn't really matter after all. Anyway, if I remember correctly (IIRC), it happened during one of the Linux meetups at Mugg & Bean, Bagatelle where Ajay and I brought our children along and we had a brief conversation about how cool it would be to check out one of the fire stations here in Mauritius. We both thought that it would be a great experience and adventure for the little ones. An idea takes shape And there we go, down the usual routine these... having an idea, checking out the options and discussing who's doing what. Except this time, it was all up to Ajay, and he did a fantastic job. End of August, he told me that he got in touch with one of his friends which actually works as a fire fighter at the station in Coromandel and that there could be an option to come and visit them (soon). A couple of days later - Confirmed! Be there, and in time... What time? Anyway, doesn't really matter... Everything was settled and arranged. I asked the kids on Friday afternoon if they might be interested to see the fire engines and what a fire fighter is doing. Of course, they were all in! Getting up early on Sunday morning isn't really a regular exercise for all of us but everything went smooth and after a short breakfast it was time to leave. Where are we going? Are we there yet? Now, we are in Bambous. Why do you go this way? The kids were so much into it. Absolutely amazing to see their excitement. Are we there yet? Well, we went through the sugar cane fields towards Chebel and then down into the industrial zone at Coromandel. Honestly, I had a clue where the fire station is located but having Google Maps in reach that shouldn't be a problem in case that we might get lost. But my worries were washed away when our children guided us... "There! Over there are the fire engines! We have to turn left, dad." - No comment, the kids were right! As we were there a little bit too early, we parked the car and the kids started to explore the area and outskirts of the fire station. Some minutes later, as if we had placed an order a unit of two cars had to go out for an alarm and the kids could witness them leaving as closely as possible. Sirens on and wow!!! Ladder truck L32 - MAN truck with Rosenbauer built-up and equipment by Metz Taking the tour Ajay arrived shortly after that and guided us finally inside the station to meet with his pal. The three guys were absolutely well-prepared and showed us around in the hall, explaining that there two units out at the moment. But the ladder truck (with max. 32m expandable height) was still around we all got a great insight into the technique and equipment on the vehicle. It was amazing to see all three kids listening to Mambo as give some figures about the truck and how the fire fighters are actually it. The children and 'our' fire fighters of the day had great fun with the various fire engines Absolutely fantastic that the children were allowed to experience this - we had so much fun! Ajay's son brought two of his toy fire engines along, shared them with ours, and they all played very well together. As a parent it was really amazing to see them at such an ease. Enough theory Shortly afterwards the ladder truck was moved outside, got stabilised and ready to go for 'real-life' exercising. With the additional equipment of safety helmets, security belts and so on, we all got a first-hand impression about how it could be as a fire-fighter. Actually, I was totally amazed by the curiousity and excitement of my BWE. She was really into it and asked lots of interesting questions - in general but also technical. And while our fighters were busy with Ajay and family, I gave her some more details and explanations about the truck, the expandable ladder, the safety cage at the top and other equipment available. Safety first! No exceptions and always be prepared for the worst case... Also, the equipped has been checked prior to excuse - This is your life saver... Hooked up and ready to go... ...of course not too high. This is just a demonstration - and 32 meters above ground isn't for everyone. Well, after that it was me that had the asking looks on me, and I finally revealed to the local fire fighters that I was in the auxiliary fire brigade, more precisely in the hazard department, for more than 10 years. So not a professional fire fighter but at least a passionate and educated one as them. Inside the station Our fire fighters really took their time to explain their daily job to kids, provided them access to operation seat on the ladder truck and how the truck cabin is actually equipped with the different radios and so on. It was really a great time. Later on we had a brief tour through the building itself, and again all of our questions were answered. We had great fun and started to joke about bits and pieces. For me it was also very interesting to see the comparison between the fire station here in Mauritius and the ones I have been to back in Germany. Amazing to see them completely captivated in the play - the children had lots of fun! Also, that there are currently ten fire stations all over the island, plus two additional but private ones at the airport and at the harbour. The newest one is actually down in Black River on the west coast because the time from Quatre Bornes takes too long to have any chance of an effective alarm at all. IMHO, a very good decision as time is the most important factor in getting fire incidents under control. After all it was great experience for all of us, especially for the children to see and understand that their toy trucks are only copies of the real thing and that the job of a (professional) fire fighter is very important in our society. Don't forget that those guys run into the danger zone while you're trying to get away from it as much as possible. Another unit just came back from a grass fire - and shortly after they went out again. No time to rest, too much to do! Mauritian Fire Fighters now and (maybe) in the future... Thank you! It was an honour to be around! Thank you to Ajay for organising and arranging this Sunday morning event, and of course of Big Thank You to the three guys that took some time off to have us at the Fire Station in Coromandel and guide us through their daily job! And remember to call 115 in case of emergencies!

  Read the article

• It was a figure of speech!

  - by Ratman21

  Yesterday I posted the following as attention getter / advertisement (as well as my feelings). In the groups, (I am in) on the social networking site, LinkedIn and boy did I get responses.    I am fighting mad about (a figure of speech, really) not having a job! Look just because I am over 55 and have gray hair. It does not mean, my brain is dead or I can no longer trouble shoot a router or circuit or LAN issue. Or that I can do “IT” work at all. And I could prove this if; some one would give me at job. Come on try me for 90 days at min. wage. I know you will end up keeping me (hope fully at normal pay) around. Is any one hearing me…come on take up the challenge!     This was the responses I got.   I hear you. We just need to retrain and get our skills up to speed is all. That is what I am doing. I have not given up. Just got to stay on top of the game. Experience is on our side if we have the credentials and we are reasonable about our salaries this should not be an issue.   Already on it, going back to school and have got three certifications (CompTIA A+, Security+ and Network+. I am now studying for my CISCO CCNA certification. As to my salary, I am willing to work at very reasonable rate.   You need to re-brand yourself like a product, market and sell yourself. You need to smarten up, look and feel a million dollars, re-energize yourself, regain your confidents. Either start your own business, or re-write your CV so it stands out from the rest, get the template off the internet. Contact every recruitment agent in your town, state, country and overseas, and on the web. Apply to every job you think you could do, you may not get it but you will make a contact for your network, which may lead to a job at the end of the tunnel. Get in touch with everyone you know from past jobs. Do charity work. I maintain the IT Network, stage electrical and the Telecom equipment in my church,   Again already on it. I have email the world is seems with my resume and cover letters. So far, I have rewritten or had it rewrote, my resume and cover letters; over seven times so far. Re-energize? I never lost my energy level or my self-confidents in my work (now if could get some HR personal to see the same). I also volunteer at my church, I created and maintain the church web sit.   I share your frustration. Sucks being over 50 and looking for work. Please don't sell yourself short at min wage because the employer will think that’s your worth. Keep trying!!   I never stop trying and min wage is only for 90 days. If some one takes up the challenge. Some post asked if I am keeping up technology.   Do you keep up with the latest technology and can speak the language fluidly?   Yep to that and as to speaking it also a yep! I am a geek you know. I heard from others over the 50 year mark and younger too.   I'm with you! I keep getting told that I don't have enough experience because I just recently completed a Masters level course in Microsoft SQL Server, which gave me a project-intensive equivalent of between 2 and 3 years of experience. On top of that training, I have 19 years as an applications programmer and database administrator. I can normalize rings around experienced DBAs and churn out effective code with the best of them. But my 19 years is worthless as far as most recruiters and HR people are concerned because it is not the specific experience for which they're looking. HR AND RECRUITERS TAKE NOTE: Experience, whatever the language, translates across platforms and technology! By the way, I'm also over 55 and still have "got it"!   I never lost it and I also can work rings round younger techs.   I'm 52 and female and seem to be having the same issues. I have over 10 years experience in tech support (with a BS in CIS) and can't get hired either.   Ow, I only have an AS in computer science along with my certifications.   Keep the faith, I have been unemployed since August of 2008. I agree with you...I am willing to return to the beginning of my retail career and work myself back through the ranks, if someone will look past the grey and realize the knowledge I would bring to the table.   I also would like some one to look past the gray.   Interesting approach, volunteering to work for minimum wage for 90 days. I'm in the same situation as you, being 55 & balding w/white hair, so I know where you're coming from. I've been out of work now for a year. I'm in Michigan, where the unemployment rate is estimated to be 15% (the worst in the nation) & even though I've got 30+ years of IT experience ranging from mainframe to PC desktop support, it's difficult to even get a face-to-face interview. I had one prospective employer tell me flat out that I "didn't have the energy required for this position". Mostly I never get any feedback. All I can say is good luck & try to remain optimistic.   He said WHAT! Yes remaining optimistic is key. Along with faith in God. Then there was this (for lack of better word) jerk.   Give it up already. You were too old to work in high tech 10 years ago. Scratch that, 20 years ago! Try selling hot dogs in front of Fry's Electronics. At least you would get a chance to eat lunch with your previous colleagues....   You know funny thing on this person is that I checked out his profile. He is older than I am.

  Read the article

• Oracle Partner Store (OPS) New Enhancements

  - by Kristin Rose

  Effective June 29th, Oracle Partner Store (OPS) will release the enhancements listed below to improve your overall ordering experience. v Online Transactional Oracle Master Agreement (Online TOMA) The Online TOMA enables end users to execute a transactional end user license agreement with Oracle. The new Online TOMA in OPS will replace the need for you to obtain a signed hard copy of the TOMA from the end user. You will now initiate the Online TOMA via OPS. Navigation: OPS Home > Order Tools > Online TOMA Query > Request Online TOMA> End User Contact, click “Select for TOMA” > Select Language > Submit (an automated email is sent immediately to the requestor and the end user) Ø The Online TOMA can also be initiated from the ‘My OPS’ tab. Under the Online TOMA Query section partners can track Online TOMA request details submitted to end users. The status of the Online TOMA request and the OMA Key generated (once Ts&Cs of the Online TOMA are accepted by an end user) are also displayed in this table. There is also the ability to resend pending Online TOMA requests by clicking ‘Resend’. Navigation: OPS Home > Order Tools > Online TOMA Query For more details on the Transactional OMA, please click here. v Convert Deals to Carts The partner deal registration system within OPS will now allow you to convert approved deals into carts with a simple click of a button. VADs can use Deal to Cart on all of their partners' registrations, regardless of whether they submitted on their partner's behalf, or the partner submitted themselves. Navigation: Login > Deal Registrations > Deal Registration List > Open the approved deal > Click Deal Reg ID number link to open > Click on 'Create Cart' link You can locate your newly created cart in the Saved Carts section of OPS. Links are also available from within an open deal or from the Deal Registration List. Click on the cart number to proceed. v Partner Opportunity Management: Deal Registration on OPS now allows you to see updated information on your opportunities from Oracle’s Fusion CRM opportunity management system.  Key fields such as close date, sales stage, products and status can be viewed by clicking the opportunity ID associated with the deal registration.  This new feature allows you to see regular updates to your opportunities after registrations are approved.  Through ongoing communication with Oracle Channel Managers and Sales Reps, you can ensure that Oracle has the latest information on your active registered deals. v Product Recommendations: When adding products to the Deal Registrations tab, OPS will now show additional products that you can try to include to maximize your sale and rebate. v Advanced Customer Support(ACS) Services Note: This will be available from July 9th. Initiate the purchase of the complete stack (HW/SW/Services) online with one single OPS order. More ACS services now supported online with exception of Start-Up Pack: · New SW installation services for Standard Configurations & stand alone System Software. · New Pre-production & Go-live services for Standard & Engineered Systems · New SW configuration & Platinum Pre-Production & Go-Live services for Engineered Systems · New Travel & Expenses Estimate included · New Partner & VAD volume discount supported v Software as a Service (SaaS) for Independent Software Vendors (ISVs): Oracle SaaS ISVs can now use OPS to submit their monthly usage reports to Oracle within 20 days after the end of every month. Navigation: OPS Home > Cart > Transaction Type: Partner SaaS for ISV’s > Add Eligible Products > Check out v Existing Approvals: In an effort to reduce the processing time of discount approvals, we have added a new section in the Request Approval page for you to communicate pre-existing approvals without having to attach the DAT. Just enter the Approval ID and submit your request. In case of existing software approvals, you will be required to submit the DAT with the Contact Information section filled out. v Additional data for Shipping Box Labels and Packing Slips OPS now has additional fields in the Shipping Notes section for you to add PO details. This will help you easily identify shipments as they arrive. Partners will have an End User PO field, whereas VADs will have VAR and End User PO fields. v Shipping Notes on OPS Hardware delivery Shipping Notes will now have multiple options to better suit your requirements. v Reminders for Royalty Reporting Partners: If you have not submitted your royalty report online, OPS will now send an automated alert to remind you. v Order Tracker Changes: · Order Tracker will now have a deal reg flag (Yes/No). You can now clearly distinguish between orders that have registered opportunities. · All lines of the order will be visible in the order details list. v Changes in Terminology · You will notice textual changes on some of our labels and messages relating to approval requests. “Discount Requests” has been replaced with “Approval Requests” to cater to some of our other offerings. · First Line Support (FLS) transaction type has been renamed to Support Provider Partner (SPP). OPS Support For more details on these enhancements, please request a training here. For assistance on the Oracle Partner Store, please contact the OPS support team in your region. NAMER: [email protected] LAD: [email protected] EMEA : [email protected] APAC: [email protected] Japan: [email protected] You can even call us on our Hotline! Find your local number here.     Thank you, Oracle Partner Store Support Team      

  Read the article

• TGIF: Engagement Wrap-up

  - by Michael Snow

  We've had a very busy week here at Oracle and as we build up to Oracle OpenWorld starting in less than 10 days - it doesn't look like things will be slowing down. Engagement is definitely in the air this week. Our friend, John Mancini published a great article entitled: "The World of Engagement" on his Digital Landfill blog yesterday and we hosted a great webcast with R "Ray" Wang from Constellation Research yesterday on the "9 C's of Engagement". 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} I wanted to wrap-up the week with some key takeaways from our webcast yesterday with Ray Wang. If you missed the webcast yesterday, fear not - it is now available  On-Demand. We'll leave you this week with lots of questions about how to navigate these churning waters of engagement. Stay tuned to the Oracle WebCenter Social Business Thought Leaders Webcast Series as we fuel this dialogue. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Company Culture Does company support a culture of putting customer satisfaction ahead of profits? Does culture promote creativity and cross functional employee collaboration? Does culture accept different views of multi-generational workforce? Does culture promote employee training and skills development Does culture support upward mobility and long term retention? Does culture support work-life balance? Does the culture provide rewards for employee for outstanding customer support? Channels What are the current primary channels for customer communications? What do you think will be the primary channels in two years? Is company developing support model for emerging channels? Do all channels consistently deliver the same level of customer support? Do you know the cost per transaction across all channels? Do you engage customers proactively across multiple channels? Do all channels have access to the same customer information? Community Does company extend customer support into virtual communities of interest? Does company facilitate educating users through its virtual communities? Does company mine its customer’s experience into useful data? Does company increase the value for customers through using data to deliver new products and services? Does company support two way interactions with its customers through communities of interest? Does company actively support social CRM, online communities and social media markets? Credibility Does company market its trustworthiness through external certificates such as business licenses, BBB certificates or other validations? Does company promote trust through customer testimonials and case studies on ethical business practices? Does company promote truthful market campaigns Does company make it easy for customers to complain? Does company build its reputation for standing behind its products with guarantees for satisfaction? Does company protect its customer data with high security measures> Content What sources do you use to create customer content? Does company mine social media and blogs for customer content? How does your company sort, store and retain its customer content? How frequently does content get updated? What external sources do you use for customer content? How many responses are typically received from a knowledge management system inquiry? Does your company use customer content to design and develop new product and services? Context Does your company market to customers in clusters or individually? Does your company customize its messages and personalize them to specific needs of each individual customer? Does your company store customer data based on their past behaviors, purchases, sentiment analysis and current activities? Does your company manage customer context according to channels used? For example identify personal use channels versus business channels? What is your frequency of collecting customer activities across various touch points? How is your customer data stored and analyzed? Is contextual data used for future customer outreach? Cadence Which channels does your company measure-web site visits, phone calls, IVR, store visits, face to face, social media? Does company make effective use of cross channel marketing to promote more frequent customer engagement? Does your company rate the patterns relevant for your product or service and monitor usage against this pattern? Does your company measure the frequency of both online and offline channels? Does your company apply metrics to the frequency of customer engagements with product or services revenues? Does your company consolidate data for customer engagement across various channels for a complete view of its customer? Catalyst Does company offer coupon discounts? Does company have a customer loyalty program or a VIP membership program? Does company mine customer data to target specific groups of buyers? Do internal employees serve as ambassadors for customer programs? Does company drive loyalty through social media loyalty programs? Does company build rewards based on using loyalty data? Does company offer an employee incentive program to drive customer loyalty?

  Read the article

< Previous Page | 513 514 515 516 517 518 519 520 521 522 523 524  | Next Page >