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  • Typical Service Response Time for software verndors [closed]

    - by Miky D
    I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical support for a software application that we're selling. Basically, I'm interested in the typical turn-around time (i.e. time to respond, time to resolution) based on the severity of the issue. And also, I'm interested in the financial structure of such agreements: i.e. charge/incident, bundle with unlimited incidents/customer etc. Any information or suggestions of where to find such information (even examples of other software vendors websites) would be greatly appreciated!

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  • Windows 7 - Explorer fails to load with UAC enabled

    - by mfranklin
    While running an InstallShield based installer, my Windows 7 machine became unresponsive. After forcing a reboot, I can log in to the system, but explorer does not run. I can log in as a different user without issue and when I change modify UAC to its lowest setting, I can log in as the user that was performing the install. However, if I re-enable UAC, I am unable to get explorer to run again on login. I have checked the HKCU\Software\Microsoft\Windows\CurrentVersion\Run and RunOnce, but don't see anything that isn't configured to run in the user that I can successfully log in as. I completed the installation of the software as the "good" user without issue.

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  • Enabling Compiz Viewport Switcher key bindings

    - by David Moles
    I'm running compiz 0.8.2 with compizconfig on Scientific Linux 6.2 with Gnome 2.28.2. In the compizconfig "General Options" I have "Desktop Size" set as follows: Horizontal Virtual Size: 6 Vertical Virtual Size: 1 Number of Desktops: 1 This gets me the layout I want, i.e. 6 workspaces in a horizontal layout. Ctrl-alt-cursor-keys work fine for switching between them. However, I can't figure out how to get key bindings for specific workspaces. I've tried enabling "Viewport Switcher" in compizconfig, and tried various combinations both in "Number-based viewport switching" and "Go to specific viewport", to no apparent effect. My first thought was that something else was eating the specific key bindings I chose, but I think I've tried every combination of shift, control, alt and super (i.e., the Windows key) by now. I tried setting 6 desktops under "General Options" instead of one desktop with horizontal virtual size 6, but that doesn't seem to make a difference either. What am I missing?

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  • Does lshw list the "factory" speed of a memory module or the effective speed and how to find the former?

    - by Panayiotis Karabassis
    I hope I phrased this correctly. lshw gives: description: DIMM Synchronous 400 MHz (2.5 ns) product: M378B5773CH0-CH9 vendor: Samsung physical id: 0 slot: DIMM0 size: 2GiB width: 64 bits clock: 400MHz (2.5ns) And indeed the memory speed is set is set to 800MHz in the BIOS, which I think makes sense since it is a double rate. On the other hand, Googling strongly suggests that to this product number corresponds the PC3-10600 type, which is 1333MHz, not 800MHz. And this seems to be confirmed in the BIOS, where if I select Auto for memory bus speed, 1333MHz is selected "based on SPD settings". However in the latter case, the computer does not boot, i.e. the kernel panics, complaining that something attempted to kill the Idle process. So, I am I am beginning to suspect that I have been given defective memory, the technician that installed saw this, and lowered the bus speed. Is this a possibility?

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  • Oracle E-Business Products New Search Helpers for Guided Resolution of Customer Issues

    - by user793044
    Oracle E-Business Proactive Support has created many new guided resolution documents that you may find helpful in resolving issues in your EBS applications.  These new documents are called “Search Helpers” and they guide you through your issue to a solution.  They are meant to be an easy and fast method to finding a relevant, complete solution. Hundreds of notes and service requests were reviewed and the best solutions to these known issues were selected.  For some issues, notes were updated to better clarify the solution.  In other cases, if a note with a solution did not already exist, one was created. You start the process by selecting the scenario you have encountered.  You may have received an error message, or there may be a particular area of the application in which you have encountered an issue.  Based on your selection of the issue, the Search Helper will present one or more additional possible symptoms.  When you have selected from both of these two sections, you are then presented with one or more articles known to have fully solved this issue in the past.  Several EBS products have produced Search Helpers documents.  Take a look at Doc ID 1501724.1 for an index of the current EBS Search Helpers.  Here is an example of a Search Helper from the Receivables Transactions area: After selecting the Functional Area of "Entering / Updating Transactions" a list of Known Symptoms is presented: And, when "Transaction numbers are not in sequence" is selected, a solution link is provided for Document ID 197212.1: How To Setup Gapless Document Sequencing in Receivables. The EBS applications that currently have published Search Helpers are: Advanced Pricing Applications Technology Configurator General Ledger Human Capital Management Inventory Management Order Management Payables Process Manufacturing Purchasing Receivables Shipping Value Chain Planning

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  • Why is my ethernet interface in promiscuous mode

    - by nhed
    I read that seeing a flag of M in netstat -i is the way to tell which of your interfaces is in promiscuous mode I run it and I see that eth1 is in promiscuous mode $ netstat -i Kernel Interface table Iface MTU Met RX-OK RX-ERR RX-DRP RX-OVR TX-OK TX-ERR TX-DRP TX-OVR Flg eth1 1500 0 1770161198 0 0 0 57446481 0 0 0 BMRU lo 16436 0 97501566 0 0 0 97501566 0 0 0 LRU This seems to be the case on all the machines I checked (All Centos6.0, both virtual and physical), any idea why ethernet devices would be in such a mode unless someone was running any pcap based app (sudo lsof | grep pcap shows nothing)? I did not see any mention of promiscuous in any of the config files (sudo grep -r promis /etc) Any ideas what puts the interface into that mode and why? p.s. most of the posts I see seem to be security related, this is not that

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  • How to limit access to Exchange 2003 Mobile Actviesync server by user?

    - by micilin
    So I was asked to set up an Exchange Activesync mobile gateway. That's done. It's a separat eExchange 2003 front-end server configured for SSL, and I've put an off-domain ISA server in front of it. Now I'm being asked to limit which users can connect to it. By default an Exchange front-end server allows any user who has a mail account to connect to the front -end server. So I'm looking at the permissions on the various IIS sites/apps on the server, but I know that it's easy to break Exchange Front-end server perms. So I've got the following in IIS: Exadmin Exchange EchWeb Microsoft-SErver-ActiveSync MobileAdmin OMA And a couple of others that I dont think are relevant. Can I change the permissions on one of these to restrict who can connect to Activesync? As a bonus: Can I do it in a way that does not affect ordinary browser based Exchange Access? Thanks in Advance!!

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  • powershell Read-host does not stop for input

    - by llirik42
    I thought this would be fairly basic, but i'm stuck. I have 3 lines of powershell script in which I want to collect a mailbox name from user input, then create names based on that mailbox name. (later the script proceeds to create the groups in AD, etc) my problem is that when I run all 3 of these lines by pasting them into powershell window, I don't get a change to enter the response to read-host. Instead the script just scrolls through to the next line and uses it as the response for the Read-Host here's the powershell: $name = read-host "enter group name" $groupfull = ($name+'.Full'a) $groupsendas = ($name+'.SendAs') Here's the output: PS C:\Users\kg> $name = read-host "enter group name" enter group name: $groupfull = ($name+'.Full') PS C:\Users\kg> $groupsendas = ($name+'.SendAs') PS C:\Users\kg> Thanks in advance

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  • Turn O&M Operations into Optimized Projects with Oracle Primavera

    - by mark.kromer
    Oracle enterprise project portfolio management with Primavera is much more than optimizing project performance and eliminating project failure on new projects, capital programs, etc. A very common use case that we see is small-scale frequent and recurring projects based on on-going operations and maintenance. As opposed to assigning resources to various activities when you are building a new network infrastructure, for example, Oracle has teamed-up the Primavera and eBusiness Suite teams to provide direct integration for work orders from Oracle's Enterprise Asset Management (eAM) system to populate into Primavera P6 project schedules. So now that your network infrastructure build-out project is complete, planners and operations managers can use the world-class what-if and scheduling capabilities in Primavera tools to assign work orders, maximize resource utilization and to reuse templates for typical O&M operations in Primavera and share that back to the operations teams using eAM for maintenance. Also, large-scale maintenance operations related to large assets in the asset lifecycle will include phase-outs, shutdowns and turn-arounds which are classic maintenance projects, as opposed to building something new, that Oracle Primavera with Oracle e-Business Suite provides full coverage to optimize your ALM processes in your business. Read more about these new capabilities from Oracle in the ERP space from the Oracle eAM data sheet.

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  • Fault Handling Slides and Q&A by Vennester

    - by JuergenKress
    Fault Handling It is one thing to architect, design, and code the “happy flow” of your automated business processes and services. It is another thing to deal with situations you do not want or expect to occur in your processes and services. This session dives into fault handling in Oracle Service Bus 11g and Oracle SOA Suite 11g, based on an order-to-cash business process. Faults can be divided into business faults, technical faults, programming errors, and faulty user input. Each type of fault needs a different approach to prevent them from occurring or to deal with them. For example, apply User Experience (UX) techniques to improve the quality of your application so that faulty user input can be prevented as much as possible. This session shows and demos what patterns and techniques can be used in Oracle Service Bus and Oracle SOA Suite to prevent and handle technical faults as well as business faults. Q&A This section lists answers to the questions that were raised during the preview event. Q: Where can retries be configured in Oracle Service Bus? The retry mechanism is used to prevent faults caused by temporary glitches such as short network interruptions. A faulted message is resend (retried) and might succeed this time since the glitch has passed. Retries are an out-of-the-box feature that can be used in Oracle Service Bus and Oracle SOA Suite using the Fault Policy framework. By default, retries are disabled in Oracle Service Bus. Read the full article. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: fault handling,vennester,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Windows Update Fails to install updates

    - by resolver101
    Windows update fails to install the updates below. How do I fix this, I've installed the fix it application Microsoft recommends but it still fails. Any ideas how to fix this? Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition Windows Internet Explorer 9 for Windows 7 for x64-based Systems Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition I've also attached the windows update log if that helps. The machine is a Windows 7 and we run a windows 2008 SBS domain.

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  • How can I learn more about ADF?

    - by jhpierce -Oracle
    Look to the Oracle Technology Network for a wealth of information, tutorials, best practices and coding examples. The place to start is the Oracle Application Development Framework (ADF) web page. The Oracle ADF page has basic information and downloads for ADF, but the real wealth is in the links to other pages. One of the pages is the Oracle ADF Code Corner,  which is a blog-style column that provides hints, tips and coding examples for ADF developers. The content on this page ranges from easy to complex and often contains advanced programming concepts. The content is inspired by questions asked on the Oracle JDeveloper customer forum on OTN. The ADF Code Corner has many articles that will inspire your imagination and possibly solve your coding problem.How about the Oracle ADF Architecture Square link? The Oracle ADF Architecture Square focuses on architectural issues and developer guidelines for writing ADF software solutions. The goal is to give ADF developers an understanding of the necessary decisions for building a successful ADF application, to offer potential architectural blueprints to choose from when putting the ADF application together, and to provide potential ADF best practices to take back to your development team. The Oracle ADF Mobile link gives information on developing mobile applications for iOS and Android based applications. There are links to ADF Mobile Overview, ADF Mobile demos and ADF Mobile courses.The Sample ADF Applications link lists sample applications and other resources where you can find code samples for ADF. These are complete ADF applications that can be downloaded into JDeveloper and give you insight into coding an application.There are many more links found under the "Learn More" tab that can equip the developer with the knowledge they need to develop their applications. There are links to overview papers, technical resources, related topics and available training. The information you need IS just a click away.

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  • china and gmail attachs -

    - by doug
    "We have evidence to suggest that a primary goal of the attackers was accessing the Gmail accounts of Chinese human rights activists. Based on our investigation to date we believe their attack did not achieve that objective. Only two Gmail accounts appear to have been accessed, and that activity was limited to account information (such as the date the account was created) and subject line, rather than the content of emails themselves.” [source] I don't know much about how internet works, but as long the chines gov has access to the chines internet providers servers, why do they need to hack gmail accounts? I assume that i don't understand how submitting/writing a message(from user to gmail servers) works, in order to be sent later to the other email address. Who can tell me how submitting a message to a web form works?

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  • Grouping extensions in Asterisk

    - by Matt H
    We have an asterisk based phone system with multiple clients connected to it. At the moment, all the extension numbers fall in the range 100 - 9999. But, now we have an issue where a particular customer wants to come onto our service and insists on keeping their existing extension list. Is there a way of having extensions 700 for one customer, and also the same number range to another customer. But yet having them belong to a different group? I see there is a concept of groups in asterisk but none of them seem to provide a solution to this.

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  • Offlineimap -- push changes to all folders; only pull from INBOX folder

    - by g33kz0r
    I would like to be able to set up offlineimap to do the following Sync Remote/INBOX - Local Sync Local/Maildirs/* - Remote Possible? The use case here is: I download all new mail from my remote IMAP INBOX folder with offlineimap. offlineimap's posthook command calls a custom python script which does junk filtering, then sorts and categorizes my mail in the local INBOX folder to various local maildirs based on sender, etc. I read my mail with mutt and perhaps do some more categorization. ? Step 4 is what I'm after. I want offlineimap to push my local changes (categorization, filtering, deletion in the case of spam) back to the various folders on the imap server, but as you can see, there's no need for me to be pulling any changes from folders other than Remote/INBOX, as no changes happen on the IMAP server itself. I hope that's a clear explanation of the problem.

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  • Switching to tabs to the right or left of the current tab in Notepad++

    - by Christopher Swiedler
    How can I switch to the document to the left or right of the current document in Notepad++? For example, if I have documents A, B, and C open, and I'm currently editing B, I would like a shortcut to be able to switch to A (Alt-LeftArrow or Ctrl-Pageup) or C (Alt-RightArrow or Ctrl-PageDown). Is this possible? All I've found is a way to switch to next or previous documents based on the "history" of when the document was last opened (Ctrl-Tab and Ctrl-Shift-Tab), which are useful, but not what I want.

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  • Access Control Service: Programmatically Accessing Identity Provider Information and Redirect URLs

    - by Your DisplayName here!
    In my last post I showed you that different redirect URLs trigger different response behaviors in ACS. Where did I actually get these URLs from? The answer is simple – I asked ACS ;) ACS publishes a JSON encoded feed that contains information about all registered identity providers, their display names, logos and URLs. With that information you can easily write a discovery client which, at the very heart, does this: public void GetAsync(string protocol) {     var url = string.Format( "https://{0}.{1}/v2/metadata/IdentityProviders.js?protocol={2}&realm={3}&version=1.0",         AcsNamespace,         "accesscontrol.windows.net",         protocol,         Realm);     _client.DownloadStringAsync(new Uri(url)); } The protocol can be one of these two values: wsfederation or javascriptnotify. Based on that value, the returned JSON will contain the URLs for either the redirect or notify method. Now with the help of some JSON serializer you can turn that information into CLR objects and display them in some sort of selection dialog. The next post will have a demo and source code.

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  • Can I replace my notebook's fan without replacing the heat sink?

    - by kuzzooroo
    My laptop (Acer Travelmate 8204) has started making a grinding noise, which seems to be coming from the fan (not the hard drive). Some articles online mention replacing the fan, but others imply that one should replace both the fan and the heat sink. Does it make sense to replace the fan only? (addendum: does this procedure really take 3 hours for a noob, as this video implies? UPDATE: the fan certainly seems to be on the "top" layer when I open my laptop but some parts of it extend under other layers) Some additional info in response to comments: I have run MS scandisk on the hard drive a few times since the grinding started. It usually reports finding something or other but the computer's behavior doesn't change I'm pretty sure it's the fan based on where the noise is coming from. I employed the cardboard tube trick from the PC World article.

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  • SSH reverse tunnel to monitor and manage remote devices

    - by acid_crucifix
    I have a set a distributed set of devices running Ubuntu 12.04 that I am distributing to clients. I would like to manage them remotely. They may not have fixed IPs and potentially might be behind firewalls. What I am planning to do is have the devices (permanently connected to the net) poll a request URL and based on the response open a reverse tunnel to my server, so that I can access them via that tunnel. Most of what I read about reverse tunnel over SSH is for single use cases and very little about heavy production usage. Is there some reason for this, security issues? or stability? Any help would be much obliged.

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  • What motherboard for a Core i7 920 Processor?

    - by jasondavis
    I am wanting to build a really nice PC, price is not to important as I will buy pieces every week or whatever it takes until I get everything I need. I am not a gamer but I would like to watch video and have 3-4 monitors. I do a lot of programming and use a lot of big programs so I would like to go all out and get a lot of Memory, probably at least 12gb but possibly more even as I see many boards support up to 24gb now. Will be using Windows 7. I have decided to go with the Core i7 920 Processor BX80601920. Based on what I posted above, can you please recommend some good motherboards I should look at ? Also some good places to purchase them online. Thanks for any help, tips, etc.

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  • implementing dynamic query handler on historical data

    - by user2390183
    EDIT : Refined question to focus on the core issue Context: I have historical data about property (house) sales collected from various sources in a centralized/cloud data source (assume info collection is handled by a third party) Planning to develop an application to query and retrieve data from this centralized data source Example Queries: Simple : for given XYZ post code, what is average house price for 3 bed room house? Complex: What is estimated price for an house at "DD,Some Street,XYZ Post Code" (worked out from average values of historic data filtered by various characteristics of the house: house post code, no of bed rooms, total area, and other deeper insights like house building type, year of built, features)? In addition to average price, the application should support other property info ** maximum, or minimum price..etc and trend (graph) on a selected property attribute over a period of time**. Hence, the queries should not enforce the search based on a primary key or few fixed fields In other words, queries can be What is the change in 3 Bed Room house price (irrespective of location) over last 30 days? What kind of properties we can get for X price (irrespective of location or house type) The challenge I have is identifying the domain (BI/ Data Analytical or DB Design or DB Query Interface or DW related or something else) this problem (dynamic query on historic data) belong to, so that I can do further exploration My findings so far I could be wrong on the following, so please correct me if you think so I briefly read about BI/Data Analytics - I think it is heavy weight solution for my problem and has scalability issues. DB Design - As I understand RDBMS works well if you know Data model at design time. I am expecting attributes about property or other entity (user) that am going to bring in, would evolve quickly. hence maintenance would be an issue. As I am going to have multiple users executing query at same time, performance would be a bottleneck Other options like Graph DB (http://www.tinkerpop.com/) seems to be bit complex (they are good. but using those tools meant for generic purpose, make me think like assembly programming to solve my problem ) BigData related solution are to analyse data from multiple unrelated domains So, Any suggestion on the space this problem fit in ? (Especially if you have design/implementation experience of back-end for property listing or similar portals)

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  • Java JRE: Setting default heap size

    - by AndiDog
    I'm having trouble with Java on a virtual server, it always gives me the following error: # java Error occurred during initialization of VM Could not reserve enough space for object heap Could not create the Java virtual machine. I first solved this by using the CACAO virtual machine (of OpenJDK, by putting it first in jvm.cfg), but then I run into problems with my web application (Play! framework based, gives me nasty LinkageErrors). So I cannot use that VM. Instead I'd like to just use the normal server VM and set -Xmx128M by default. How can I do that? Related: this question

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  • Slopes in 2D Platformer

    - by Carlosrdz1
    I'm dealing with Slopes in a 2D platformer game I'm developing in XNA Game Studio. I was really tired of trying without success, until I found this post: 45° Slopes in a Tile based 2D platformer, and I solved part of the problem with the bummzack answer. Now I'm dealing with 2 more problems: 1) Inverted slopes: The post says: If you're only dealing with 45 degree angles, then it gets even simpler: y1 = y + (x1 - x) If the slope is the other way round, it's: y1 = y + (v - (x1 - x)) My question is, what if I'm dealing with slopes with less than 45 degree angles? Does y1 = y + (v - (x1 - x)) work? 2) Going down the slope: I can't find a better way to handle the "going down through the slope" situation, considering that my player can accelerate its velocity. Edit: I was about to post a image but I guess I need to have more reputation he he he... What I'm trying to say with "going down" is like walking towards the opposite direction, assuming that if you are walking to the right, you are incrementing your Y position because you are climbing the slope, but if you are walking to the left, you are decrementing your Y position.

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  • Remove a known network from Windows 8

    - by Edward Brey
    When Windows 8 detects a network based on the assigned IP address, netmask, default gateway, etc., it remembers the network along with the setting you give it as a public or private network. If you change the configuration of a network (e.g. reconfigure your router), Windows may determine you are on a new network and assign it a name of Network 2 or YourAPN 2. This less-than-friendly name shows up in many places in the Windows 8 UI, but unlike the good old days of Windows 7, there doesn't appear to be any UI to merge or delete these networks. What's the best way to merge or delete networks you don't want?

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  • Opportunities in Cloud Computing

    - by Paul Sorensen
    A recent article from CIO Journal indicates that there is an extreme labor shortage (in certain technology areas) that is is leading to upward pressure on wages for IT Workers. This represents a great opportunity for those with certain skill-sets, among which include Java (Oracle certification is mentioned specifically). The article points out that a key driver of the labor shortage is the expansion of cloud computing. Cloud computing is set up to make life extremely simple for end-users, but the model pushes the complexity to back-end systems which are sophisticated, enterprise-level computing stacks (Oracle has an extensive set of cloud computing solutions). These complex systems require very highly-skilled IT professionals (the best-of-the-best) to successfully develop, implement, administer and maintain them. What this mean for you is that there is opportunity for those who have the appropriate skills at the appropriate levels. If you want to be a part of this opportunity you should do a self-assessment of your own skill-sets and experience. Based upon your results you can decide where it would be most appropriate to spend your time and resources for the highest return on your investment. By expanding and sharpening your skills and by gaining greater experience you will be better prepared to take advantage of career opportunities (like this) that come along periodically. As you evaluate your needs remember that Oracle University has a tremendous selection of high-quality eduction offerings (including training and certification) that can you help move your career forward. Thanks and best of luck!

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