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  • Visual Studio Continued Excitement

    - by Daniel Moth
    As you know Visual Studio 2012 RTM’d and then became available in August (Soma’s blog posts told you that here and here), and the VS2012 launch was earlier this month (Soma also told you that here). Every time a release of Visual Studio takes place I am very excited, since this has been my development tool of choice for almost my entire career (from many years before I joined Microsoft). I am doubly excited with this release since it is the second version of Visual Studio that I have worked on and contributed major features to, now that I’ve been in the developer division (DevDiv) for over 4 years. Additionally, I am very excited about the new era that VS2012 starts with VSUpdate for continued customer value: instead of waiting for the next major version of VS to get new features, there is new infrastructure to enable friction-free updates. The first update will ship before the end of this year, and you can read more about it at Brian’s blog post. I also noticed that a CTP of the first quarterly update is available to download here. In the last two months, the VS2012 family of products we all worked on in DevDiv shipped, coinciding with the end of the Microsoft financial/review year, and naturally followed by a couple of organizational changes (e.g. see Jason’s blog post)… On a personal level, this meant that I was very lucky to have an opportunity present itself to me that I simply could not turn down, so I grabbed it! I’ll still be working on Visual Studio, but not in the Parallel Computing part of the C++ team; instead I will be PM-leading the VS Diagnostics team… Stay tuned for details of what is coming in that space, in the VS updates and in the next major VS release, as I am able to share them… Comments about this post by Daniel Moth welcome at the original blog.

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  • ArchBeat Link-o-Rama Top 20 for May 27-June 2, 2012

    - by Bob Rhubart
    The Top 20 most-clicked links as shared via my social networks for the week of May 27 - June 2, 2012. 10 Great WebCenter Sites Resources (FatWire) | John Brunswick Cloning a WebCenter Portal Managed Server | Maiko Rocha Identity Propagation across Web and Web Service 11g | Prakash Yamuna Oracle DB with OEM in Amazon Cloud | Frank Munz IT professionals: Very much the time to change our approach | Andy Mulholland Sorting and Filtering By Model-Based LOV Display Value | Steven Davelaar Enable Content editing of Iterative components |Stefan Krantz Complexity of Social Computing - Is it a Consideration for EAs? | Pat Shepherd Updating metadata in a WebCenter Content Presenter template | Yannick Ongena Eclipse DemoCamp - June 2012 - Redwood Shores, CA Roll Your Own Solaris Blogroll |  Larry Wake BI Architecture Master Class for Partners - Oracle Architecture Unplugged Sample External Login.jsp page for Oracle Access Manager 11g | Brian Eidelman 2012 Oracle Fusion Middleware Innovation Awards - Win a FREE Pass to Oracle OpenWorld 2012 in SF Application integration: reorganise, recycle, repurpose | Andrew Clarke RIDC Accelerator for Portal | Stefan Krantz Bay Area Coherence Special Interest Group (BACSIG) Meeting June 7 The Application Architecture Domain | Michael Glas Designing and Developing Cross-Cutting Features | Stephen Rylander Configuring the iPlanet as web tier for Oracle WebCenter Content (UCM) | Adao Junior Thought for the Day "Liberate yourself from that idea that people are watching you." — Russell Brand Source: Good Reads

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  • We've Been Busy: World Tour 2010

    - by [email protected]
    By Brian Dayton on March 11, 2010 11:17 PM Right after Oracle OpenWorld 2009 we went right into planning for our 2010 World Tour. An ambitious 90+ city tour visiting cities on every continent. The Oracle Applications Strategy Update Tour started January 19th and is in full swing right now. We've put some heavy hitters on the road. If you didn't get a chance to see Steve Miranda, Senior Vice President of Oracle Application Development in Tokyo, Anthony Lye, Senior Vice President of Oracle CRM Development in New Delhi or Sonny Singh, Senior Vice President of Oracle Industries Business Unit in Stockholm don't worry...we're not done yet. The theme, Smart Strategies: Your Roadmap to the Future is a nod to the fact that everyone needs to be smart about what's going on in their business and industry right now. But just as important---how to make sure that you're on the course to where you need to be down the road. Get the big picture and key trends in "The New Normal" of today's business climate and drill down and find out about the latest and greatest innovations in Oracle Applications. Check out http://www.oracle.com/events/applicationstour/index.html for an upcoming tour date near you. Pictures, feedback, summaries and learnings from the tour to come soon.

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  • ArchBeat Link-o-Rama for 101/10/2011

    - by Bob Rhubart
    All day, all architecture. Oracle Technology Network Architect Day - Phoenix, AZ - Dec 14. Free registration. Spend the day with your peers learning from Oracle experts in Cloud Computing, Engineered Systems, Oracle WebLogic, Oracle Coherence, Application-Driven Virtualization, and more. Registration is free, but seating is limited. Register now! Data Integration - Bad data is really the monster | Bikram Sinha "Bad data can cause huge operational failure and cost millions of dollars in terms of time and resources to clean up and validate data across multiple participating systems," says Bikram Sinha. Changing a navigation model on a page in WebCenter | Edwin Biemond Another illustrated how-to from Oracle ACE Edwin Biemond. Why do I need an Authenticator when I have an Identity Asserter? | Chris Johnson Chris Johnson responds to a user question. OOW: The Most Important Thing | Floyd Teter Oracle ACE Director Floyd Teter explains why he sees "the inclusion of Fusion Applications CRM and HCM in the Oracle Public Cloud" as the most important news to come out of Oracle OpenWorld 2011. Oracle Releases Oracle Solaris 11 | Gokhan Atil Atil offers an overview of some of the "key points" of the new Solaris 11 release. SOA Development Virtual Developer Day (On Demand) You won't get the hands-on experience available in the live event, but if you will learn learn how a SOA approach can be implemented, whether starting afresh with new services or reusing existing services. Webcast: Maximum Availability on Private Clouds - Nov 10 - 10am PT/ 1pm ET Featuring Margaret Hamburger (Director, Product Marketing, Oracle) and Joe Meeks (Director, Product Management, Oracle). Should Enterprise Architecture Teams Be More Focused on Innovation? | Richard Seroter Richard Seroter looks answers among opinions offered by Forrester analyst Brian Hopkins and Jude Umeh of CapGemini.

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  • Setting up autotest with rspec in ubuntu

    - by Reactor5
    I'm trying to set up autotest on Ubuntu, and no matter what my configuration, I get this: loading autotest/rails_rspec2 style: RailsRspec2 /home/brian/.rvm/gems/ruby-1.9.2-rc2@rails3tutorial/gems/redgreen-1.2.2/lib/redgreen/autotest.rb:6:in `<top (required)>': uninitialized constant Object::PLATFORM (NameError) the .autotest (~/.autotest) file I have is as follows: #!/usr/bin/env ruby require 'redgreen/autotest' def self.notify title, msg, img, pri='low', time=3000 `notify-send -i #{img} -u #{pri} -t #{time} '#{msg}'` end Autotest.add_hook :ran_command do |at| results = [at.results].flatten.join("\n") output = results.slice(/(\d+)\s+examples?,\s*(\d+)\s+failures?(,\s*(\d+)\s+not implemented)?(,\s*(\d+)\s+pending)?/) folder = "~/Pictures/autotest/" if output =~ /([123456789]|[\d]{2,})\sfailures?/ notify "FAIL:", "#{output}", folder+"rails_fail.png", 'critical', 10000 elsif output =~ /[1-9]\d*\spending?/ notify "PENDING:", "#{output}", folder+"rails_pending.png", 'normal', 10000 else notify "PASS:", "#{output}", folder+"rails_ok.png" end end what am I doing wrong here?

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  • links for 2010-12-17

    - by Bob Rhubart
    Overview of Oracle Enterprise Manager Management Packs How does Oracle Enterprise Manager Grid Control do so much across so many different systems? Porus Homi Havewala has the answers.  (tags: oracle otn grid soa entarch) How to overcome cloud computing hurdles - Computerworld What does it take to go from 'we should move to the cloud' to a successful cloud computing strategy? This excerpt from Silver Clouds, Dark Linings offers advice on crossing cloud chasms and developing a successful roadmap. (tags: ping.fm) Security in OBIEE 11g, Part 2 Guest blogger Pravin Janardanam continues the discussion about OBIEE 11g Authorization and other Security aspects. (tags: oracle otn security businessintelligence obiee) Oracle Fusion Middleware Security: A Quick Note about Oracle Access Manager 11g and WebLogic "OAM 11g integrates with WebLogic using the very same components used to integrate OAM 10.1.4.3. Under most circumstances, that means using the OAM Identity Asserter...which asserts the OAM_REMOTE_USER header as the user principal in the JAAS subject." - Brian Eidelman (tags: WebLogic oracle) Comparison Between Cluster Multicast Messaging and Unicast Messaging Mode Weblogic wonders!!! "When servers are in a cluster, these member servers communicate with each other by sending heartbeats and indicating that they are alive. For this communication between the servers, either unicast or multicast messaging is used." -- Divya Duryea (tags: weblogic oracle) Ron Batra: Cloud Computing Series: IV: Database.com, ExaData on Demand and connecting the dots Oracle ACE Direct Ron Batra offers his assessment of recent rumblings in the Cloud. (tags: oracle otn oracleace cloud database)

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  • Improved Customer Experience, but at what Cost?

    - by Tony Berk
    We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits?That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction.What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Click here, to learn more about Oracle Customer Experience and stay tuned for more customer spotlights.

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  • Oracle Launches Mobile Applications User Experience Design Patterns

    - by ultan o'broin
    OK, you heard Joe Huang (@JoeHuang_Oracle) Product Manager for Oracle Application Development Framework (ADF) Mobile. If you're an ADF developer, or a Java (yeah, Java in iOS) developer, well now you're a mobile developer as well. And, using the newly launched Applications User Experience (UX) team's Mobile UX Design Patterns, you're a UX developer rockstar too, offering users so much more than just cool functionality. Mobile Design Pattern for Inline Actions Mobile design requires a different way of thinking. Use Oracle’s mobile design patterns to design iPhone, Android, or browser-based smartphone apps. Oracle's sharing these cutting edge mobile design patterns and their baked-in, scientifically proven usability to enable Oracle customers and partners to build mobile apps quickly. The design patterns are common solutions that developers can easily apply across all application suites. Crafted by the UX team's insight into Oracle Fusion Middleware, the patterns are designed to work with the mobile technology provided by the Oracle Application Development Framework. Other great UX-related information on using ADF Mobile to design task flows and the development experience on offer are on the ADF EMG podcast series. Check out FXAer Brian 'Bex' Huff (@bex of Bezzotech talking about ADF Mobile in podcast number 6 and also number 8 which has great tips about getting going with Android and iOS mobile app development too.

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  • Today's Links (6/28/2011)

    - by Bob Rhubart
    Connecting People, Processes, and Content: An Online Event | Brian Dirking Dirking shares information on an Oracle Online Forum coming up on July 19. Social Relationships don't count until they count | Steve Jones "It's actually the interactions that matter to back up the social experience rather than the existence of a social link," says Jones. ORACLENERD: KScope 11: Cary Millsap Commenting on Cary Millsap's KScope presentation on Agile, Oracle ACE Chet Justice says, "I fight with methodology on a daily basis, mostly resulting in me hitting my head against the closest wall." The Sage Kings of Antiquity | Richard Veryard "Given that the empirical evidence for enterprise architecture is fairly weak, anecdotal and inconclusive, we are still more dependent than we might like on the authority of experts," says Veryard, "whether this be semi-anonymous committees (such as TOGAF) or famous consultants (such as Zachman)." Oracle Business Intelligence Blog: New BI Mobile Demos "These are short videos that showcase some of the capabilities in our mobile app," says Abhinav Agarwal. "One focuses on the Oracle BI platform, while the other showcases what is possible with the mobile app accessing Oracle Business Intelligence Applications, like Financial Analytics." MySQL HA Events in the UK, Germany & France | Oracle's MySQL Blog Oracle is running MySQL High Availability breakfast seminars in London (June 29), Düsseldorf (July 13) and Paris (September 7). "During these free seminars, we will review the various options and technologies at your disposal to implement highly available and highly scalable MySQL infrastructures, as well as best practices in terms of architectures," says Bertrand Matthelié. VENNSTER BLOG: User Experience in Fusion apps "When I heard about the Fusion Applications User Experience efforts, I was skeptical," says Oracle ACE Director Lonneke Dikmans of Vennster "My view of Oracle and User Experience has changed drastically today." Power Your Cloud with Oracle Fusion Middleware Running in over 50 cities across the globe, this event is aimed at Architects, IT Managers, and technical leaders like you who are using Fusion Middleware or trying to learn more about middleware in the context of Cloud computing.

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  • 25 Favorite JCP Award Memories

    - by heathervc
    As we celebrated the 10th Annual JCP Awards and Party at JavaOne last week, we asked attendees to share their favorite memories.  Add yours to the retrospective list below... The 10th Award party will be the best :-) I won a DSLR camera at the 2011 JCP party and have taken many awesome photos of my family with it ever since!  Thanks JCP! Remembering the password to get in! It was very fascinating talking to all those JUG Members of last years' (2011) party and hearing about their hopes & expectations.  Especially from members of SouJava and LJC. Hanging out with my friends Best food and one of my colleagues won the raffle prize. My friend Brian won a jacket 3 years ago and my friend Craig won a camera last year. 2010 when I took home 2 awards on behalf of JSRs I'm on. When Patrick & Scott sang 'Light My Fire'! Catch up with friends! Being able to attend my first JCP party and and joining JCP community. Of course it's when some people won the award (SouJava and LJC)!   Meeting Crazy Bob! This is my first. Mike  to be JCP Member of the Year in 2011. When SouJava and London Java Community won Member of the Year award! JBoss making CDI Everything! When SouJava won the JCP Member of the Year award. I love feeling like it is the Oscars! First Party! Winning JCP Member of the Year last year. The year I was running for it (JCP Award). 2009 music and hostess. Obscured on legal advice.

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  • Installing Visual Studio 2010 Service Pack 1

    - by Martin Hinshelwood
    As has become customary when the product team releases a new patch, SP or version I like to document the install. This post seams almost redundant as I had no problems, but I think that is as valuable to other thinking of installing the Service Pack as all the problems that we sometimes get. As per Brian's post I am Installing Visual Studio Team Foundation Server Service Pack 1 first and indeed as this is a single server local deployment I need to install both. If I only install one it will leave the other product broken. Figure: Hopefully this will be more uneventful It takes a little while for your system to be checked to see what components need updating. On my main computer this was pretty quick, but on the laptop it took some time. Figure: There are a lot of components to update With this update also comes an update to .NET as well as many other components. Figure: I downloaded the full 1.5GB’s, but you could do a web install It depends on how good you internet connection is to how long it would take to download, but as I am now in the US I decided not to trust the internet connection speeds. It took around 30-40 minutes to download the full thing which is a little slow. Figure: I did not need to download, but that would increase the install time So on my main computer again this was fast, but again on my netbook this took a little while. Figure: The actual install took around 30-40 minutes (2 hours on netbook) I was pretty impressed with the speed of the install, and as Team Explore is now out of the box with Visual Studio 2010 I don’t get the problem of the SP being installed before Team Explorer and having a disjointed experience Figure: As I suspected, no problems with the install Figure: Checking in Visual Studio shows that all the servicing points were successful This was an easy experience even if the SP was over 1.5GB’s to download Hopefully I will be discovering things that work better for a good while to come, as well as not seeing holes in the product that I had no encountered yet. What were your experiences of installing Visual Studio 2010 Service pack 1?

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  • Windows 8 Developer Camp - Raleigh September 25th

    - by Jim Duffy
    Time is ticking away and the time to act is now! How's that for some motivation? :-)  Microsoft Developer Evangelist Brian Hitney and I want to help you get your app in the store in time for the October 26 Windows 8 launch. Come join us on Tuesday, September 25, at 9:00 AM in the Microsoft RTP offices to learn how simple it can be to construct a world class Windows 8 application. Don't think you can be ready to join the Windows 8 launch? Come anyway. You might be surprised. Don't have any idea what kind of app to build? Come anyway. They're are plenty of places to look for inspiration. Either way you can learn what it takes to create or tune an app for Windows 8 and publish it in the Windows App Store. Learn more about this free event on the registration page. Registration is now open and space is limited. Have a day.

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  • 4TB HGST SATA drive only shows 1.62 TB in Windows Server 2012

    - by user136085
    I'm using a Supermicro X9SRE-3F motherboard with the latest BIOS and 2x 4TB drives connected to the on-board SATA controller. If I set the BIOS to RAID and create a RAID 1 array, the array shows up in the BIOS as 3.6TB. However when I boot Windows (on a separate RAID 1 array), the 4TB drives show up individually in disk manager as 2x 1.62TB drives. I could use Windows 2012 to set up software RAID 1, but when I set the BIOS back to 2x individual drives, they still show up in Windows as 2x 1.62TB drives. How do I access the full capacity of these drives? Thanks, Brian Bulaw

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  • Java Magazine: Java at Sea!

    - by Tori Wieldt
    The September/October issue of Java Magazine is now out, with several great Java stories, including: Java At Sea? Liquid Robotics charts a new course with expert help from Java pioneer James Gosling.?  ?Duke’s Choice AwardsMeet this year’s winners! (The awards will be presented at the JavaOne Sunday night reception at the Taylor Street Cafe.)Looking Ahead to Project LambdaJava Language Architect Brian Goetz on the importance of lambda expressions.JCP Q&A: Ben EvansThe London JUG representative talks about the JCP and the Java community.Java EE Connector Architecture 1.6Adam Bien on deep integration with connector services in a lean way.DataFX: Populate JavaFX Controls with Real-World DataTools to retrieve, parse, and render data in a variety of JavaFX controls. Fix ThisStephen Chin challenges your JavaFX skills. Java Magazine is a bi-monthly online publication. It includes technical articles on the Java language and platform; Java innovations and innovators; JUG and JCP news; Java events; links to online Java communities; and videos and multimedia demos. Subscriptions are free.

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  • Tip: Keeping the ADF Mobile PDF Guide up to date

    - by Chris Muir
    This is a little tip for customers using Oracle's ADF Mobile. If you're like me, it's possible you don't rely on the online HTML version of the Mobile Developer's Guide for ADF, but rather download a PDF version of the file to use locally (look to the "PDF" link to the top right of the guide).  For me the convenience of the PDF is it's faster, I can search the whole document easily, I can split read the document across two pages on my home monitor, if I lose my internet connection the document is still available, and it's easy to read on my iPad (especially on long haul flights to the US across the Pacific where there is no internet connection!). The trigger point for me to download the Oracle PDF documentation has always been on a new point release of JDeveloper.  However in the case of ADF Mobile, as an extension to JDeveloper it is releasing at a much faster and independent schedule to JDeveloper and this includes updates to the documentation. As such the 11.1.2.4.0 ADF Mobile PDF guide you have locally might be out of date and you should take the opportunity to download the latest version.  This is also particularly important for ADF Mobile as not only are many new features being added for each release and included in the new documentation, but the guide is under rapid improvement to clarify much of what has been written to date.  Our documentation teams are super responsive to suggestions on how to improve the guides and this often shows per point release. How do you tell you've the latest guide? Look to the document part number which right now is "E24475-03".  This is a unique ID per release for the document, the first part being the document number, and the part after the dash the revision number.  If the website document number has a higher revision number, time to download a new up to date PDF. One last thing to share, you can follow the ADF Mobile guide document manager Brian Duffield on Twitter to keep abreast of updates. Image courtesy of Stuart Miles / FreeDigitalPhotos.net

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  • Mapping Your Customer Experience Journey

    - by Michael Hylton
    For those who attended today’s Oracle Customer Experience Summit keynote you heard from Brian Curran talk about the strategies and best practices to implement customer experience (CX) in your organization.  He spoke about how this evolving journey begins by understanding six steps to transform your business and put your customers front and center.  Here are those key six steps: What are the strategic business objectives in your company? What are your operational objectives and KPIs necessary to measure a CX project? Build an income statement and create “what if” scenarios and see how changes impact your business’ bottom line.  Explore what keeps you from getting to your own goals for your business. Define the business objectives and opportunities you want to meet? Understand the trends and accelerators in the market?  What factors are going on in the market affect that impact your business?  Social?  Mobile?  Cloud?  Just to name a few.  Many of these trends may signal a change in the way people think about your business. What approach will you take to solve these issues?  Understand who your customer is.  How do you need to adapt your business to build relevant, personalized customer experiences. What technologies can you implement to address CX?  Does technology help you solve your problem? A great way to begin your customer experience journey is a concept called journey mapping, one of the most powerful and deceptively simple tools for unlocking CX innovation at your organization. Here is where you can learn more about how you can bring this concept into your business to drive great customer experiences.

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  • Apress Deal of the Day - 15/March/2011

    - by TATWORTH
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Today’s $10 (about £6.50) offer from Apress at http://www.apress.com/info/dailydeal is: Pro SQL Server 2008 Analytics: Delivering Sales and Marketing Dashboards Pro SQL Server 2008 Analytics provides everything you need to know to develop sophisticated and visually appealing sales and marketing dashboards using SQL Server 2008 and to integrate those dashboards with SharePoint, PerformancePoint, and other key Microsoft technologies. $49.99 | Published May 2009 | Brian Paulen

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  • Sneak Preview - New CodePlex UI

    We have been busy the last several months working to improve the overall experience for the CodePlex community. We have been working through some of the top requested items, such as our big announcement last week enabling Git. Something that is not explicitly on the feature request list are requests to update the web site look and user experience.  As Brian Harry mentioned, the Future of CodePlex is Bright, so it is time to start brightening up the place. Goals As with any sizeable change you need to decide the scope of changes you want to tackle. We decided that we would optimize on incremental improvements verses taking months to get a completely new experience released. Our goals with this user experience work is to refresh the look and feel of the site, introduce new visual elements and set up the site for future structural changes. So this is not the end, just the beginning. Early Views I want to set a few expectations first, these screen shots are not final, and we are still working through the content and final element placement. Feedback is always welcome, just take that in mind as you review the images. New CodePlex Home The navigation changed a good bit on the home page and we have moved the search to a more consistent location across the site.   User Profile Users Home Page The goal was to make it easier to find and take action on common tasks such as creating projects. Project Home Issue Tracker   This should give you a taste of where we are going with the new user experience.     As always we love the feedback, either comment below, find us on Twitter @codeplex or @mgroves84, or create or vote up suggestions.

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  • Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

    - by Richard Lefebvre
    We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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  • Blog Rebranding

    I have been spending more and more time on learning as much as I can on Agile Development and also have been fairly immersed in rolling out TFS 2010 in our environment.  I feel like it is time to talk about some of my experiences.  With that, I am rebranding my blog to focus on these topics.  I am going to start with a bunch of blogs on the process I have gone through getting TFS 2010 configured for our development teams. Last week, Brian Harry was in our office and gave a great talk on the improved tools in TFS 2010 and how Microsoft uses the tools internally.  I followed that up with a high-level overview of the improved out of the box process templates and the process to customize them.  I am definitely very excited about the new features in 2010 and hopefully will keep up my motivation to blog about it.  I am writing my first post right now about the process I went through to build a task progress report based on the user story progress report in the MSF for Agile Development template.  Stay tunedDid you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Using Git with TFS projects

    If you having been following the updates to CodePlex over the last several months you will have noticed that we added support for Git source control. It is important to the CodePlex team to enable developers to use the source control system that supports their development style whether it is distributed version control or centralized version control. There are many projects on CodePlex that are using TFS centralized version control. But we continue to see more and more developers interested in using Git. Last week Brian Harry announced a new open source project called Git-TF. Git-TF is a client side bridge that enabled developer to use Git locally and push to a remote backed by Team Foundation version control. Git-TF also works great for TFS based projects on CodePlex. You may already be familiar with git-tfs. Git-TFS is a similar client side bridge between Git and TFS. Git-TFS works great if you are on Windows since it depends on the TFS .Net client object model. Git-TF adds the ability to use a Git to TFS bridge on multiple platforms since it is written in Java. You can use it on Mac OS X, Linux, and Windows, etc. Since you are connecting to a TFS Server when using Git-TF make sure you use your CodePlex TFS account name: snd\YOUR_USERNAME_cp along with your password. At this point, you will need to be a member of the project to connect using Git-TF. Resources Git-TF Getting Started Guide Download: Git-TF Git-TF Source on CodePlex

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  • SUPER CSV write bean to CSV.

    - by ButtersB
    Here is my class, public class FreebasePeopleResults { public String intendedSearch; public String weight; public Double heightMeters; public Integer age; public String type; public String parents; public String profession; public String alias; public String children; public String siblings; public String spouse; public String degree; public String institution; public String wikipediaId; public String guid; public String id; public String gender; public String name; public String ethnicity; public String articleText; public String dob; public String getWeight() { return weight; } public void setWeight(String weight) { this.weight = weight; } public Double getHeightMeters() { return heightMeters; } public void setHeightMeters(Double heightMeters) { this.heightMeters = heightMeters; } public String getParents() { return parents; } public void setParents(String parents) { this.parents = parents; } public Integer getAge() { return age; } public void setAge(Integer age) { this.age = age; } public String getProfession() { return profession; } public void setProfession(String profession) { this.profession = profession; } public String getAlias() { return alias; } public void setAlias(String alias) { this.alias = alias; } public String getChildren() { return children; } public void setChildren(String children) { this.children = children; } public String getSpouse() { return spouse; } public void setSpouse(String spouse) { this.spouse = spouse; } public String getDegree() { return degree; } public void setDegree(String degree) { this.degree = degree; } public String getInstitution() { return institution; } public void setInstitution(String institution) { this.institution = institution; } public String getWikipediaId() { return wikipediaId; } public void setWikipediaId(String wikipediaId) { this.wikipediaId = wikipediaId; } public String getGuid() { return guid; } public void setGuid(String guid) { this.guid = guid; } public String getId() { return id; } public void setId(String id) { this.id = id; } public String getGender() { return gender; } public void setGender(String gender) { this.gender = gender; } public String getName() { return name; } public void setName(String name) { this.name = name; } public String getEthnicity() { return ethnicity; } public void setEthnicity(String ethnicity) { this.ethnicity = ethnicity; } public String getArticleText() { return articleText; } public void setArticleText(String articleText) { this.articleText = articleText; } public String getDob() { return dob; } public void setDob(String dob) { this.dob = dob; } public String getType() { return type; } public void setType(String type) { this.type = type; } public String getSiblings() { return siblings; } public void setSiblings(String siblings) { this.siblings = siblings; } public String getIntendedSearch() { return intendedSearch; } public void setIntendedSearch(String intendedSearch) { this.intendedSearch = intendedSearch; } } Here is my CSV writer method import java.io.FileWriter; import java.io.IOException; import java.util.ArrayList; import org.supercsv.io.CsvBeanWriter; import org.supercsv.prefs.CsvPreference; public class CSVUtils { public static void writeCSVFromList(ArrayList<FreebasePeopleResults> people, boolean writeHeader) throws IOException{ //String[] header = new String []{"title","acronym","globalId","interfaceId","developer","description","publisher","genre","subGenre","platform","esrb","reviewScore","releaseDate","price","cheatArticleId"}; FileWriter file = new FileWriter("/brian/brian/Documents/people-freebase.csv", true); // write the partial data CsvBeanWriter writer = new CsvBeanWriter(file, CsvPreference.EXCEL_PREFERENCE); for(FreebasePeopleResults person:people){ writer.write(person); } writer.close(); // show output } } I keep getting output errors. Here is the error: There is no content to write for line 2 context: Line: 2 Column: 0 Raw line: null Now, I know it is now totally null, so I am confused.

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  • WCF - problem with local service (The server has rejected the client credentials.)

    - by H4mm3rHead
    Hi, I have a simple setup, a WPF application running on the machine and a WCF service hosted within a Windows Service on the same machine (always on the same machine). When i debug on one computer i can easily access the local WCF Service. When i run it on another machine i get an error: "The server has rejected the client credentials." Some of my observations are, that at my local machine i have no domain/network. Its my home machine. When at a customers site, it will not run, and gives the above error. Anyone got any ideas on why this is different on these computers? /Brian

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  • How to avoid OLEDB converting "."s into "#"s in column names?

    - by Andrew Miner
    I'm using the ACE OLEDB driver to read from an Excel 2007 spreadsheet, and I'm finding that any '.' character in column names get converted to a '#' character. For example, if I have the following in a spreadsheet: Name Amt. Due Due Date Andrew 12.50 4/1/2010 Brian 20.00 4/12/2010 Charlie 1000.00 6/30/2010 the name of the second column would be reported as "Amt# Due" when read with the following code: OleDbConnection connection = new OleDbConnection( "Provider=Microsoft.ACE.OLEDB.12.0; Data Source={0}; " + "Extended Properties=\"Excel 12.0 Xml;HDR=YES;FMT=Delimited;IMEX=1\""); OldDbCommand command = new OleDbCommand("SELECT * FROM MyTable", connection); OleDbReader dataReader = command.ExecuteReader(); System.Console.WriteLine(dataReader.GetName(1)); I've read through all the documentation I can find and I haven't found anything which even mentions that this will happen. Has anyone run into this before? Is there a way to fix this behavior?

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  • Linq to SQl over WCF Timesout after several calls

    - by Redeemed1
    I have a L2S Repository class which instantiates the L2S DataContext in its constructor. The repository is instantiated at run time (using Unity) in a service hosted in IIS with WCF. When I run up the client MVC applicaton the calls to the backend WCF service work for a while and then timeout. I suspected perhaps a database issue as I was depending on IIS garbage collection to dispose of unused DataContext instances in the IIS host but when I checked the characteristics of the problem I notice the following: The client makes the call to WCF but the WCF service does not respond. Next, the client times out Some time later (several minutes) the service actually executes the request by instantiating the repository and servicing the call. I have checked both client and server traces logs and only the client shows WCF errors (the timeout error). Where should I look? Is it something in WCF or is L2S possibly blocking with unfreed conenctions, resources etc.? Many thanks Brian

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