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  • Partner outreach on the Oracle Fusion Applications user experience begins

    - by mvaughan
    by Misha Vaughan, Architect, Applications User Experience I have been asked the question repeatedly since about December of last year: “What is the Applications User Experience group doing about partner outreach?”  My answer, at the time, was: “We are thinking about it.”  My colleagues and I were really thinking about the content or tools that the Applications UX group should be developing. What would be valuable to our partners? What will actually help grow their applications business, and fits within the applications user experience charter?In the video above, you’ll hear Jeremy Ashley, vice president of the Applications User Experience team, talk about two fundamental initiatives that our group is working on now that speaks straight to partners.  Special thanks to Joel Borellis, Kelley Greenly, and Steve Hoodmaker for helping to make this video happen so flawlessly. Steve was responsible for pulling together a day of Oracle Fusion Applications-oriented content, including David Bowin, Director, Fusion Applications Strategy, on some of the basic benefits of Oracle Fusion Applications.  Joel Borellis, Group Vice President, Partner Enablement, and David Bowin in the Oracle Studios.Nigel King, Vice President Applications Functional Architecture, was also on the list, talking about co-existence opportunities with Oracle Fusion Applications.Me and Nigel King, just before his interview with Joel. Fusion Applications User Experience 101: Basic education  Oracle has invested an enormous amount of intellectual and developmental effort in the Oracle Fusion Applications user experience. Find out more about that at the Oracle Partner Network Fusion Learning Center (Oracle ID required). What you’ll learn will help you uncover how, exactly, Oracle made Fusion General Ledger “sexy,” and that’s a direct quote from Oracle Ace Director Debra Lilley, of Fujitsu. In addition, select Applications User Experience staff members, as well as our own Fusion User Experience Advocates,  can provide a briefing to our partners on Oracle’s investment in the Oracle Fusion Applications user experience. Looking forward: Taking the best of the Fusion Applications UX to your customersBeyond a basic orientation to one of the key differentiators for Oracle Fusion Applications, we are also working on partner-oriented training.A question we are often getting right now is: “How do I help customers build applications that look like Fusion?” We also hear: “How do I help customers build applications that take advantage of the next-generation design work done in Fusion?”Our answer to this is training and a tool – our user experience design patterns – these are a set of user experience best-practices. Design patterns are re-usable, usability-tested, user experience components that make creating Fusion Applications-like experiences straightforward.  It means partners can leverage Oracle’s investment, but also gain an advantage by not wasting time solving a problem we’ve already solved. Their developers can focus on helping customers tackle the harder development challenges. Ultan O’Broin, an Apps UX team member,  and I are working with Kevin Li and Chris Venezia of the Oracle Platform Technology Services team, as well as Grant Ronald in Oracle ADF, to bring you some of the best “how-to” UX training, customized for your local area. Our first workshop will be in EMEA. Stay tuned for an assessment and feedback from the event.

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  • Siebel CRM: Alive and Jamming at OpenWorld

    - by Tony Berk
    Yes, a rock 'n roll reference in a CRM/Customer Experience blog entry! Sorry, but we are getting excited about OpenWorld and all of the great CRM and Customer Experience sessions we've been planning for the past 6 months (yes, we really do start planning in March!). I also heard that some band named Pearl Jam is making an appearance. Who's tried the Rock Band guitar solo for Alive? Way too difficult for an amateur like me. Anyhow, we are supposed to be highlighting Siebel CRM at OpenWorld. Yes, Siebel will once again have a major presence at OpenWorld and there is a lot of new things to tell you about. If you search the OpenWorld Content Catalog with the tag "siebel", you'll find over 75 sessions. That's over 75 hours of opportunity to hear from Siebel customers, product managers, and implementers. While I invite you to read through the descriptions of all 75+ sessions or check out the OpenWorld Focus On Siebel document, I'd like to try and help with some highlights. The roadmap and strategy session was mentioned in my previous post, but it is important enough to mention again. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. This session was FULL last year, so I strongly suggest you pre-register via the OpenWorld Schedule Builder. Every year, my favorites are the customer panels, where you get hear 2, 3 or even 4 customers talk about their implementations and often share best practices and lessons learned. Customer Panel: Business Benefits of Deploying Siebel CRM (Session ID: CON9717) - Oct 1, 10:45AM featuring GlaxoSmithKline, PNC Bank and Southwest Airlines. Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management (CON9690) Oct 1, 12:15PM featuring CSL Behring, Intuit and McKesson. Best Practices for Upgrading Your Siebel CRM Implementations: Customer Successes (CON9715) - Oct 1, 3:15PM featuring Citrix, Sunlife Financial and Oracle experts. Driving Great Customer Experiences with Siebel Service Applications (CON9604) - Oct 1, 4:45 featuring Farmers Insurance, US Department of Homeland Security and Waste Management There are also a number of customer case study sessions including: Lowe's (CON9740), American Red Cross (CON6535), Ontario Lottery & Gaming's Siebel Marketing and Loyalty (CON4114), and LexisNexis (CON9551). Also, an interesting session on optimizing Siebel on Oracle with ACCOR (CON4289). Have you heard about the new Open UI for Siebel? If you haven't, you should! There are sessions focused on introducing you to the new functionality and how you can unleash the power of the new user interface: User Interface Innovations with the New Siebel “Open UI” (CON9703) Oct 2, 10:15AM and Unleash the Power of “Open UI” (CON9705) - Oct 3, 11:45AM. Other Siebel-related topics you might want to check out: Knowledge Management: Increasing Return on Your CRM Investments with Knowledge (CON9779) - Oct 1, 3:15PM Mobile: Mobile Solutions for Siebel CRM (CON9697) - Oct 2, 5:00PM Siebel Loyalty: Best Practices for Maximizing the Success of Your Loyalty Program with Siebel Loyalty (CON9588) - Oct 2, 5:00PM  Siebel Marketing: Next-Generation Cross-Channel Insight-Driven Customer Dialogue with Siebel Marketing (CON9600) - Oct 3, 10:15AM Integrating with Oracle Commerce: Administer Once and Deploy Everywhere: Integrating the Siebel, ATG, and Endeca Platforms (CON9761) - Oct 2 5:00PM Finally, don't forget the Oracle Applications User Group (OAUG) Special Interest Group for Siebel on Sunday, September 30 at 2:15PM. And of course, the Demogrounds in Moscone West will be full of Oracle and partner demos and information on new solutions. Wow! I told you there was a lot! Good luck finding the best sessions for you and have a great time at OpenWorld. Don't forget to sing along with Pearl Jam!

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  • Do MORE with WebCenter

    - by Michael Snow
    We’ve been extremely busy here on the Oracle WebCenter team. We hope that you’ve all be keeping up with the interesting news each week. Last week was jammed full of GartnerPCC and Gartner360 buzz. If you missed any of the highlights – be sure to check out both Kellsey’s post from last week: Gartner PCC: A Shovel & Some Ah-Ha's and Christie’s overview of Loren Weinberg’s PCC presentation: "Here Today, Gone Tomorrow: Engage Your Customers or Lose Them"  . This week, we’ll be focusing on “Doing More with WebCenter” leading up to a great webcast scheduled for Thursday, March 22 (invite and registration link below). This is the 2nd in a series of 3 webcasts dedicated to expanding the understanding of the full capabilities of WebCenter. Yes – that might mean that you are not getting the full benefits of the software you already own or the expansion potential via upgrade to the full WebCenter Suite Plus. Tune in on Thursday 10 a.m. PT / 1 p.m. ET.  ++++++++++++++ Want to be a Speaker at Oracle OpenWorld 2012? Oracle Open World planning has already kicked off. We know that it is only March and next October is far in the distance. But planning has already started for Oracle OpenWorld 2012. So if you want to be a speaker and propose your own session for this year's event in San Francisco on September 30th - October 4th, starting thinking now!  The annual OpenWorld Call for Papers is now open until April 9th! All of the details to submit a paper are available here. Of course, the WebCenter team here is interested in sessions including case studies, thought-leadership, customer stories around any of the Oracle WebCenter solutions, but the Call for Papers is open to all Oracle topics. When submitting your topic, be sure to describe what you plan to discuss and the value of the presentation to other attendees. Sell your session, because there will be a lot of competition to be selected.  Bonus News: Speakers for selected sessions receive a complimentary full conference pass! Get your papers in and we'll see you in San Francisco! ~~~~~~~~~~~~~~~~~~~~~~ Webcast Series: Do More with Oracle WebCenter - Expand Beyond Content Management Enable Employees, Partners, and Customers to Do More with Your Content Dear [FIRSTNAME] [LASTNAME],-- Did you know that, in addition to content management, Oracle WebCenter now also includes comprehensive portal, composite application, collaboration, and Web experience management capabilities? Join us for this Webcast and learn how you can provide a new level of user engagement. Learn how Oracle WebCenter: Drives task-specific application data and content to a single screen for executing specific business processes Enables mixed internal and external environments where content can be securely shared and filtered with employees, partners, and customers, based upon role-based security Offers Web experience management, driving contextually relevant, social, and interactive online experiences across multiple channels Provides social features that enable sharing, activity feeds, collaboration, expertise location, and best-practices communities Learn how to do more with Oracle WebCenter. Register now for the Webcast. Register Now Join us for the second Webcast in the series "Do More With Oracle WebCenter". March 22, 2012 10 a.m. PT / 1 p.m. ET Presented by: Michelle Huff Senior Director, WebCenter Product Management, Oracle Greg Utecht Project Manager,IT Operations,TIES Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices | Privacy Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States

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  • Get Across The Table & Share Your Story By Megha Kapil !!!

    - by Nadiya
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 I am sure many of you are presently sitting across the table facing an industry expert to prove your mettle. Generally when you think of an interview; first image is of someone firing you with questions & you trying to hit all the shots right. We make an interview look like a court room where you are a victim & being prosecuted to apply for job: Why have you applied for this job, why do you think you are fit for this role, tell me your strengths, tell me your weaknesses, How, When Where, What..?   Interview is a process of knowing a candidate & his/her fitment in the system for interviewer; where as for interviewee its understanding the organization & his/her role. We have made this process of interview synonym to Q&A session. However, as a matter of fact the best scenario is when an interviewee initiates a conversation; which seldom happens. Why don’t we look at our Interview as a meeting to discover a prospect of lifetime, a process to showcase best of our skills, an opportunity to learn while exchanging meaningful dialogue with experts from industry?  We all get inspired when we get to know somebody’s achievements. We like to listen to interesting life stories of people which are positive & motivating. Do you have a story? Everyone does… It’s only about realizing & putting it together. If you want to win the game then the only trick is to “Drive the Conversation”. Tell the interviewer your story; mind you “An Interesting Story”. It’s a non frictional story where you are the “Hero/ Heroine” & you display your strengths to the best. Your story has to be fabricated with hard facts, incidences, experiences & exposures that fits the role you are interested to be in. Story of your success, that describes your knowledge & awareness about the latest trends in industry; solutions which reflect your logical approach towards problem solving. A story which exhibits clarity of your thoughts & ambition; demonstrates your enthusiasm, willingness to learn & passion. Preparation gives you confidence & genuine preparation never goes unnoticed. Organizations look for distinctive individuals; so don’t try to be someone else. Know yourself; be what you are, articulate your characteristics & craft your Unique Story Right Now!! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Oracle celebrates a successful Oracle CloudWorld in Bogotá

    - by yaldahhakim
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 written by: Diana Tamayo Tovar Oracle CloudWorld Bogotá began with scattered showers, rain and strong winds, inviting Colombians to spend a whole day in the social, mobile and complete world of Oracle Cloud. The event took place on November 6th with 807 attendees, 15 media representatives and 65 partners, who gathered to share the business value of Cloud along with Oracle executives and Colombian market leaders. Line-of-business leaders in sales and marketing, customer service and support, HR and talent management, and finance and operations, shared their ideas with Colombian customers, giving them a chance to learn, discover and engage with the tools, trends and concepts of Cloud. The highlights of the event included the presence of keynote speakers such as Bob Evans, Chief Communications Officer, and a customer testimonial session with top business leaders from insurance, finances, retail, communications and health Colombian industries, who shared their innovation experiences and success stories on workforce empowerment, talent management, cloud security, social engagement and productivity, providing best case scenarios on how Oracle has helped them transform their business with technologies like cloud, social collaboration and mobile applications. The keynote session was preceded by a customer success story from one of the largest virtual network operator in the country, providing an interesting case study of mobile banking innovation and a great customer testimonial of the importance of cross industry strategies and cloud technology. The event provided five different tracks on the main trends of how companies communicate and engage with different audiences, providing a different perspective on the importance of empowering brands through their customers, trusting and investing in technology for growth, while Oracle University shared their knowledge with “Oracle Cloud Fundamentals” a training lesson regarding Java Cloud, Database Cloud and other Oracle Cloud product technologies and solutions. The rainy day scenario included sideshows of aerial acrobatics and speed painting performances to recreate the environment of modern and flexible Cloud Solutions in a colorful and creative way. Oracle CloudWorld Bogotá was a great opportunity to expose invalid cloud Myths and the main concerns of the Colombian customers towards cloud, considering IDC Latin America studies stating that 93% of Colombian business leaders are interested in cloud but only 47% understand its business value. Spending a day in the cloud with 6 demogrounds stations, conference sessions, interesting case studies and customer testimonials will surely widen the endless market opportunities for Colombian customers, leaving them amazed with how Oracle Cloud works towards integration with other environments, non oracle applications, social media and mobile devices with bulletproof security infrastructure. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • SQLAuthority News – Getting Ready to Learn SQL Server

    - by pinaldave
    If you have read my earlier blog post you must be aware of how I am always eager to learn new things. I have signed up for three days learning course at Koenig Solutions for End to End SQL Server Business Intelligence. You may wonder why I sign up for the course on SQL Server when it seems that I know a lot about it. Well, the belief is incorrect that I know a lot. I think there are plenty of things which I have been dreaming to learn. Why am I learning SQL Server? First of all – I do not know everything and second it is always a good idea to learn more. No matter how old we get or how much we think we know – there are always details which we can learn and refresh few concepts. Learning is never ending process philosophically but it is true as well in reality. SQL Server 2012 is already released earlier this year and there are plenty of enhancements released. Recently I was going over the list of the all the new feature and enhancement and I realized that there few things about SQL Server 2008 R2 I never got a chance to have a hand’s on experience and we have entered into the era of SQL Server 2012. I feel a bit bad about it and I decided to make it a priority for me to learn all the missing experiences. Quick Action – Registration The very same day I called up my friend who owns Koenig Solution and expressed my concern and requested his help. During my early career when I was a SQL Server Trainer, we had some good synergy between us and now they are very successful offshore training company by having a physical location in Delhi,  Goa, Dahradun, Shimla, Goa and Bangalore. I quickly visited their Bangalore Center and paid my fees for learning SQL Server Business Intelligence course. Very next second I got call from my friend suggesting that I learn this course from Delhi instead of Bangalore. As per him I should travel to Delhi and learn the course how other students are learning “Away from Home”. This made sense as I stay in Bangalore and if I return home after a long day of learning, I will be not able to practice for the next day as there will be “sweet distraction” of the family. Well I opted for Delhi. What Registration Fees Included I learned from registration processes that the following were included in the fees. 3 meals every day (hearty breakfast, lunch from premium restaurants and home cooked like dinner) Airport pick up and drop Hotel Stay Internet at hotel and at learning institute Unlimited coffee and snacks at learning institute Printed Learning Material Certification Fees (if applicable) Learning material … And of course classroom training I thought registration process was over when I paid fees. Well, I was in for a very nice surprise. Registration Experience – Bliss! Within few hours I received emails from Center Manager of Delhi with all the necessary details I need to know about my learning experience. The email contained following information in detail and it blew me away. Details of the pick up from airport – driver information Details of Delhi and important information List of all the important people and emergency contact details Internet connection details Detail of the trainer and all the training details and lots of other relevant information Well so far everything looks great. Tomorrow I will reach to Delhi and I will share how things go on. Any suggestion for things to do in Delhi? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, T SQL, Technology

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  • Retail CEO Interviews

    - by David Dorf
    Businessweek's 2012 Interview Issue has interviews with three retail CEOs that are worth a quick read.  I copied some excerpts below, but please follow the links to the entire interviews. Ron Johnson, CEO JCPenney Take me through your merchandising. One of the things I learned from Steve [Jobs]—Steve said three times in his life he had the chance to be part of the change of an interface. If you change the interface, you can dramatically change the entire experience of the product. For Steve, that was the mouse, the scroll wheel on the iPod, and then the [touch]screen. What we’re trying to do here is change the interface of retail. What we call that is the street, and you’re standing in the middle of it. When you walk into a store today, you’re overwhelmed by merchandise. There is a narrow aisle. Typically, it’s filled with product on tables and you’re overwhelmed with the noise of signs and promotions. Especially in the age of the Internet, the idea of going to a very large store and having so much abundance is actually not very appealing. The first thing you find here is you’re inspired. I have used the mannequins. The street is actually this new navigation path for a retail store. So if you come in here—you’ll notice that these aisles are 14 feet wide. These are wider than Nordstrom’s (JWN). Slide show of JCPenney store. Walter Robb, co-CEO Whole Foods What did you learn from the recent recession about selling groceries?It was a lot of humble pie, because our sales experienced a drop that I have never seen in 32 years of retail. Customers left us in droves. We also learned that there were some very loyal customers who loved Whole Foods (WFM), people who said, “I like what you stand for. I like coming here. I like this experience.” That was very affirming. I think the realization was that we’ve got some customers, and we need to make sure we know who they are. So instead of chasing every customer out there, we started doing customer discussion groups. We were growing for growth’s sake, which is not a good strategy. We were chasing the rainbow. We cut the growth in half overnight and said, “All right, slow down. Let’s make sure we’re doing this better and more thoroughly and more thoughtfully.” This company is a mission-based company. This company started to change the world by bringing healthier food to the world. It’s not about the money, it’s about the impact, and this company is back on track as a result of those experiences. Video of Whole Foods store tour. Kay Krill, CEO Ann Taylor You’ve worked in retail all your life. What drew you to it?I graduated from college, and I did not know what I wanted to do. Macy’s (M) came to campus to interview for their training program, and I thought, “Let me give it a try.” I got the job and fell in love with the industry. The president of Macy’s at the time said, “If you don’t wake up every morning dying to go to work, then retailing is not for you; it has to be in your blood.” It was in my blood. I love the fact that every day is different. You can get to be creative one day, financial the next day, marketing the next. I love going to stores. I love talking to associates. I love talking to clients. There’s not a predictable day.

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  • Apps UX Unveils New Face of Fusion at OpenWorld 2012

    - by Kathy.Miedema
    By Kathy Miedema, Oracle Applications User Experience The Oracle Applications User Experience (UX) team is getting ready to unveil the new face of Oracle Fusion Applications at Oracle OpenWorld 2012 in San Francisco next week. Photos by Martin Taylor, Oracle Applications User ExperienceJeremy Ashley, Vice President of Oracle Applications User Experience, shows the new face of Fusion Applications to a group of trainers at Oracle’s headquarters in Redwood Shores, Calif. Our team spent the past 6 months working on this project, which embraces simplicity with a modern, productive user experience that aims to help our applications customers rapidly scale deployment of essential self-service tasks and speed adoption by users who need quick access to do quick-entry tasks. We have spent the week before OpenWorld at Oracle headquarters in Redwood Shores, conducting training sessions with Fusion UX Advocates (FXA), Oracle UX Sales Ambassadors (SAMBA), and members of the Oracle Usability Advisory Board (OUAB). We showed the new face of Fusion to customers, partners, ACE Directors, and people from our own sales organization. Next week during OpenWorld, they will be showing demos alongside our team members. To find them, look for the Usable Apps t-shirt, with this artwork: You can also get a look at the new face of Fusion during OpenWorld at the following sessions and demopods: GEN9433 - General Session: Oracle Fusion Applications—Overview, Strategy, and Roadmap Presenter: Chris Leone, Senior Vice President, Oracle Monday, Oct. 1, 10:45 a.m. – 11:45 a.m. in Moscone West 2002/2004 AND Wednesday, Oct. 3, 10:1 a.m. – 11:15 a.m. in Moscone West 2002/2004 CON9407 - Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap Presenter: Anthony Lye, Senior Vice President, Oracle Monday, Oct. 1, 3:15 – 4:15 p.m. in Moscone West 2008 CON9438 - Oracle Fusion Applications: Transforming Insight into Action Presenters: Jeremy Ashley, Vice President Applications User Experience, Oracle; Katie Candland, Director Applications User Experience, Oracle; Basheer Khan, founder and CEO of Innowave Technology, an Oracle ACE Director for both Fusion Middleware and Applications, and a Fusion UX Advocate Tuesday, Oct. 2, 10:15 a.m. - 11:15 a.m. in Moscone West 2007 CON9467 - Oracle’s Roadmap to a Simple, Modern User Experience Presenter: Jeremy Ashley, Vice President Applications User Experience, Oracle Wednesday, Oct. 3, 3:30 p.m. - 4:30 p.m. in Moscone West 3002/3004 On the demogrounds: Come to the Apps UX pods for a look at enterprise applications on mobile devices such as smart phones and the iPad, and stay for a demo of the new face of Oracle Fusion Applications. Our demopods will also feature some of the cutting-edge tools in Oracle’s arsenal of usability evaluation methods. The Exhibition Hall at Oracle OpenWorld 2012 will be open Monday through Wednesday, Oct. 1-3. The demogrounds for Oracle Applications are located on the lower level of Moscone West in San Francisco. Hours for the Exhibition Hall are: · Monday, 10 a.m. to 6 p.m. · Tuesday, 9:45 a.m. to 6 p.m. · Wednesday, 9:45 a.m. to 4 p.m.

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  • Oracle Enterprise Manager Cloud Control 12c Release 2 (12.1.0.2) Now Available!

    - by Javier Puerta
    Oracle Enterprise Manager Cloud Control 12c Release 2 (12.1.0.2) is now available on OTN on ALL platforms. This is the first major release since the launch of Enterprise Manager 12c in October of 2011 and the first ever Enterprise Manager release available on all platforms simultaneously. This is primarily a stability release which incorporates many of issues and feedback reported by early adopters. In addition, this release contains many new features and enhancements in areas across the board.   New Capabilities and Features   Enhanced management capabilities for enterprise private clouds: Introduces new capabilities to allow customers to build and manage a Java Platform-as-a-Service (PaaS) cloud based on Oracle Weblogic Server. The new capabilities include guided set up of PaaS Cloud, self-service provisioning, automatic scale out and metering and chargeback. Enhanced lifecycle management capabilities for Oracle WebLogic Server environments: Combining in-context multiple domain, patching and configuration file synchronizations. Integrated Hardware-Software management for Oracle Exalogic Elastic Cloud through features such as rack schematics visualization and integrated monitoring of all hardware and software components. The latest management capabilities for business-critical applications include: Business Application Management: A new Business Application (BA) target type and dashboard with flexible definitions provides a logical view of an application’s business transactions, end-user experiences and the cloud infrastructure the monitored application is running on. Enhanced User Experience Reporting: Oracle Real User Experience Insight has been enhanced to provide reporting capabilities on client-side issues for applications running in the cloud and has been more tightly coupled with Oracle Business Transaction Management to help ensure that real-time user experience and transaction tracing data is provided to users in context. Several key improvements address ease of administration, reporting and extensibility for massively scalable cloud environments including dynamic groups, self-updateable monitoring templates, bulk operations against many events, etc. New and Revised Plug-Ins:   Several plug-Ins have been updated as a part of this release resulting in either new versions or revisions. Revised plug-ins contain only bug-fixes and while new plug-ins incorporate both bug fixes as well as new functionality.   Plug-In Name Version Enterprise Manager for Oracle Database 12.1.0.2 (revision) Enterprise Manager for Oracle Fusion Middleware 12.1.0.3 (new) Enterprise Manager for Chargeback and Capacity Planning 12.1.0.3 (new) Enterprise Manager for Oracle Fusion Applications 12.1.0.3 (new) Enterprise Manager for Oracle Virtualization 12.1.0.3 (new) Enterprise Manager for Oracle Exadata 12.1.0.3 (new) Enterprise Manager for Oracle Cloud 12.1.0.4 (new) Installation and Upgrade:   All major platforms have been released simultaneously (Linux 32 / 64 bit, Solaris (SPARC), Solaris x86-64, IBM AIX 64-bit, and Windows x86-64 (64-bit) ) Enterprise Manager 12.1.0.2 is a complete release that includes both the EM OMS and Agent versions of 12.1.0.2. Installation options available with EM 12.1.0.2: User can do fresh Install or an upgrade from versions EM 10.2.0.5, 11.1, or 12.1.0.2 ( Bundle Patch 1 not mandatory). Upgrading to EM 12.1.0.2 from EM 12.1.0.1 is not a patch application (similar to Bundle Patch 1) but is achieved through a 1-system upgrade. Documentation:   Oracle Enterprise Manager Cloud Control Introduction Document provides a broad overview of capabilities and highlights"What's New" in EM 12.1.0.2.   All updated Oracle Enterprise Manager documentation can be found on OTN   Customer Webcast - EM 12c Installation and Upgrade: This webcast is for customers who are interested in learning how to successfully deploy or upgrade to EM 12.1.0.2.   Customer Webcast - Installation and Upgrade - September 21(registration and info on OTN starting September 12)   Enterprise Manager 12c R2 Resources:   OTN Download Page Upgrade Guide

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  • Bad Spot to Be In: Playing Catch-up with Mobile Advertising

    - by Mike Stiles
    You probably noticed, there’s a mass migration going on from online desktop/laptop usage to smartphone/tablet usage.  It’s an indicator of how we live our lives in the modern world: always on the go, with no intention of being disconnected while out there. Consequently, paid as it relates to mobile advertising is taking the social spotlight. eMarketer estimated that in 2013, US adults would spend about 2 hours, 21 minutes a day on mobile, not counting talking time. More people in the world own smartphones than own toothbrushes (bad news I suppose if you’re marketing toothpaste). They’re using those mobile devices to access social networks, consuming at least 17% of their mobile time on them. Frankly, you don’t need a deep dive into mobile usage stats to know what’s going on. Just look around you in any store, venue or coffee shop. It’s really obvious…our mobile devices are now where we “are,” so that’s where marketers can increasingly reach us. And it’s a smart place for them to do just that. Mobile devices can be viewed more and more as shopping facilitators. Usually when someone is on mobile, they are not in passive research mode. They are likely standing near a store or in front of a product, using their mobile to seek reassurance that buying that product is the right move. They are the hottest of hot prospects. Consider that 4 out of 5 consumers use smartphones to shop, 52% of Americans use mobile devices for in-store for research, 70% of mobile searches lead to online action inside of an hour, and people that find you on mobile convert at almost 3x the rate as those that find you on desktop or laptop. But what are marketers doing? Enter statistics from Mary Meeker’s latest State of the Internet report. Common sense says you buy advertising where people are spending their eyeball time, right? But while mobile is 20% of media use and rising, the ad spend there is 4%. Conversely, while print usage is at 5% and falling, ad spend there is 19%. We all love nostalgia, but come on. There are reasons marketing dollar migration to mobile has not matched user migration, including the availability of mobile ad products and the ability to measure user response to mobile ads. But interesting things are happening now. First came Facebook’s mobile ad, which let app developers pay to get potential downloads. Then their mobile ad network was announced at F8, allowing marketers to target users across non-Facebook apps while leveraging the wealth of diverse data Facebook has on those users, a big deal since Nielsen has pointed out mobile apps make up 89% of the media time spent on mobile. Twitter has a similar play in motion with their MoPub acquisition. And now mobile deeplinks have arrived, which can take users straight to sub-pages of mobile apps for a faster, more direct shopper/researcher user experience. The sooner the gratification, the smoother and faster the conversion. To be clear, growth in mobile ad spending is well underway. After posting $13.1 billion in 2013, Gartner expects global mobile ad spending to reach $18 billion this year, then go to $41.9 billion by 2017. Cheap smartphones and data plans are spreading worldwide, further fueling the shift to mobile. Mobile usage in India alone should grow 400% by 2018. And, of course, there’s the famous statistic that mobile should overtake desktop Internet usage this year. How can we as marketers mess up this opportunity? Two ways. We could position ourselves in perpetual “catch-up” mode and keep spending ad dollars where the public used to be. And we could annoy mobile users with horrid old-school marketing practices. Two-thirds of users told Forrester they think interruptive in-app ads are more annoying than TV ads. Make sure your brand’s social marketing technology platform is delivering a crystal clear picture of your social connections so the mobile touch point is highly relevant, mobile optimized, and delivering real value and satisfying experiences. Otherwise, all we’ve done is find a new way to be unwanted. @mikestiles @oraclesocialPhoto: Kate Mallatratt, freeimages.com

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  • What Counts For a DBA – Decisions

    - by Louis Davidson
    It’s Friday afternoon, and the lead DBA, a very talented guy, is getting ready to head out for two well-earned weeks of vacation, with his family, when this error message pops up in his inbox: Msg 211, Level 23, State 51, Line 1. Possible schema corruption. Run DBCC CHECKCATALOG. His heart sinks. It’s ten…no eight…minutes till it’s time to walk out the door. He glances around at his coworkers, competent to handle many problems, but probably not up to the challenge of fixing possible database corruption. What does he do? After a few agonizing moments of indecision, he clicks shut his laptop. He’ll just wait and see. It was unlikely to come to anything; after all, it did say “possible” schema corruption, not definite. In that moment, his fate was sealed. The start of the solution to the problem (run DBCC CHECKCATALOG) had been right there in the error message. Had he done this, or at least took two of those eight minutes to delegate the task to a coworker, then he wouldn’t have ended up spending two-thirds of an idyllic vacation (for the rest of the family, at least) dealing with a problem that got consistently worse as the weekend progressed until the entire system was down. When I told this story to a friend of mine, an opera fan, he smiled and said it described the basic plotline of almost every opera or ‘Greek Tragedy’ ever written. The particular joy in opera, he told me, isn’t the warbly voiced leading ladies, or the plump middle-aged romantic leads, or even the music. No, what packs the opera houses in Italy is the drama of characters who, by the very nature of their life-experiences and emotional baggage, make all sorts of bad choices when faced with ordinary decisions, and so move inexorably to their fate. The audience is gripped by the spectacle of exotic characters doomed by their inability to see the obvious. I confess, my personal experience with opera is limited to Bugs Bunny in “What’s Opera, Doc?” (Elmer Fudd is a great example of a bad decision maker, if ever one existed), but I was struck by my friend’s analogy. If all the DBA cubicles were a stage, I think we would hear many similarly tragic tales, played out to music: “Error handling? We write our code to never experience errors, so nah…“ “Backups failed today, but it’s okay, we’ll back up tomorrow (we’ll back up tomorrow)“ And similarly, they would leave their audience gasping, not necessarily at the beauty of the music, or poetry of the lyrics, but at the inevitable, grisly fate of the protagonists. If you choose not to use proper error handling, or if you choose to skip a backup because, hey, you haven’t had a server crash in 10 years, then inevitably, in that moment you expected to be enjoying a vacation, or a football game, with your family and friends, you will instead be sitting in front of a computer screen, paying for your poor choices. Tragedies are very much part of IT. Most of a DBA’s day to day work has limited potential to wreak havoc; paperwork, timesheets, random anonymous threats to developers, routine maintenance and whatnot. However, just occasionally, you, as a DBA, will face one of those decisions that really matter, and which has the possibility to greatly affect your future and the future of your user’s data. Make those decisions count, and you’ll avoid the tragic fate of many an operatic hero or villain.

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  • Moving the Oracle User Experience Forward with the New Release 7 Simplified UI for Oracle Sales Cloud

    - by mvaughan
    By Kathy Miedema, Oracle Applications User ExperienceIn September 2013, Release 7 for Oracle Cloud Applications became generally available for Oracle Sales Cloud and HCM Cloud. This significant release allowed the Oracle Applications User Experience (UX) team to finally talk freely about Simplified UI, a user experience project in the works since Oracle OpenWorld 2012. Simplified UI represents the direction that the Oracle user experience – for all of its enterprise applications – is heading. Oracle’s Apps UX team began by building a Simplified UI for sales representatives. You can find that today in Release 7, and it was demoed extensively during OpenWorld 2013 in San Francisco. This screenshot shows how Opportunities appear in the new Simplified UI for Oracle Sales Cloud, a user interface built for sales reps.Analyst Rebecca Wettemann, vice president of Nucleus Research, saw Simplified UI at Oracle Openworld 2013 and talked about it with CRM Buyer in “Oracle Revs Its Cloud Engines for a Better Customer Experience.” Wettemann said there are distinct themes to the latest release: "One is usability. Oracle Sales Cloud, for example, is designed to have zero training for onboarding sales reps, which it does," she explained. "It is quite impressive, actually -- the intuitive nature of the application and the design work they have done with this goal in mind."The software uses as few buttons and fields as possible, she pointed out. "The sales rep doesn't have to ask, 'what is the next step?' because she can see what it is."In fact, there are three themes driving the usability that Wettemann noted. They are simplicity, mobility, and extensibility, and we write more about them on the Usable Apps web site. These three themes embody the strategy for Oracle’s cloud applications user experiences.  Simplified UI for Oracle Sales CloudIn developing a Simplified UI for Oracle Sales Cloud, Oracle’s UX team concentrated on the tasks that sales reps need to do most frequently, and are most important. “Knowing that the majority of their work lives are spent on the road and on the go, they need to be able to quickly get in and qualify and convert their leads, monitor and progress their opportunities, update their customer and contact information, and manage their schedule,” Jeremy Ashley, Vice President of the Applications UX team, said.Ashley said the Apps UX team has a good reason for creating a Simplified UI that focuses on self-service. “Sales people spend the day selling stuff,” he said. “The only reason they use software is because the company wants to track what they’re doing.” Traditional systems of tracking that information include filling in a spreadsheet of leads or sales. Oracle wants to automate this process for the salesperson, and enable that person to keep everyone who needs to know up-to-date easily and quickly. Simplified UI addresses that problem by providing light-touch input.  “It has to be useful to the salesperson,” Ashley said about the Sales Cloud user experience. Simplified UI can tell sales reps about key opportunities, or provide information about a contact in just a click or two. Customer information is accessible quickly and easily with Simplified UI for the Oracle Sales Cloud.Simplified UI for Sales Cloud can also be extended easily, Ashley said. Users usually just need to add various business fields or create and modify analytical reports. The way that Simplified UI is constructed allows extensibility to happen by hiding or showing a few necessary fields. The Settings user interface, starting in release 7, allows for the simple configuration of the most important visual elements. “With Sales cloud, we identified a need to make the application useful and very simple,” Ashley said. Simplified UI meets that need. Where can you find out more?To find out more about the simplified UI and Oracle’s ongoing investment in applications user experience innovations, come to one of our sessions at a user group conference near you. Stay tuned to the Voice of User Experience (VoX) blog – the next post will be about Simplified UI and HCM Cloud.

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  • Where to start with game development?

    - by steven_desu
    I asked this earlier in this thread at stackoverflow.com. One of the early comments redirected me here to gamedev.stackexchange.com, so I'm reposting here. Searching for related questions I found a number of very specific questions, but I'm afraid the specifics have proved fruitless for me and after 4 hours on Google I'm no closer than I started, so I felt reaching out to a community might be in order. First, my goal: I've never made a game before, although I've muddled over the possibility several times. I decided to finally sit down and start learning how to code games, use game engines, etc. All so that one day (hopefully soon) I'll be able to make functional (albeit simple) games. I can start adding complexity later, for now I'd be glad to have a keyboard-controlled camera moving in a 3D world with no interaction beyond that. My background: I've worked in SEVERAL programming languages ranging from PHP to C++ to Java to ASM. I'm not afraid of any challenges that come with learning the new syntax or limitations inherent in a new language. All of my past programming experience, however, has been strictly non-graphical and usually with little or extremely simple interaction during execution. I've created extensive and brilliant algorithms for solving logical and mathematical problems as well as graphing problems. However in every case input was either defined in a file, passed form an HTML form, or typed into the console. Real-time interaction with the user is something with which I have no experience. My question: Where should I start in trying to make games? Better yet- where should I start in trying to create a keyboard-navigable 3D environment? In searching online I've found several resources linking to game engines, graphics engines, and physics engines. Here's a brief summary of my experiences with a few engines I tried: Unreal SDK: The tutorial videos assume that you already have in-depth knowledge of 3D modeling, graphics engines, animations, etc. The "Getting Started" page offers no formal explanation of game development but jumps into how Unreal can streamline processes it assumes you're already familiar with. After downloading the SDK and launching it to see if the tools were as intuitive as they claimed, I was greeted with about 60 buttons and a blank void for my 3D modeling. Clicking on "add volume" (to attempt to add a basic cube) I was met with a menu of 30 options. Panicking, I closed the editor. Crystal Space: The website seemed rather informative, explaining that Crystal Space was just for graphics and the companion software, CEL, provided entity logic for making games. A demo game was provided, which was built using "CELStart", their simple tool for people with no knowledge of game programming. I launched the game to see what I might look forward to creating. It froze several times, the menus were buggy, there were thousands of graphical glitches, enemies didn't respond to damage, and when I closed the game it locked up. Gave up on that engine. IrrLicht: The tutorial assumes I have Visual Studio 6.0 (I have Visual Studio 2010). Following their instructions I was unable to properly import the library into Visual Studio and unable to call any of the functions that they kept using. Manually copying header files, class files, and DLLs into my project's folder - the project failed to properly compile. Clearly I'm not off to a good start and I'm going in circles. Can someone point me in the right direction? Should I start by downloading a program like Blender and learning 3D modeling, or should I be learning how to use a graphics engine? Should I look for an all-inclusive game engine, or is it better to try and code my own game logic? If anyone has actually made their own games, I would prefer to hear how they got their start. Also- taking classes at my school is not an option. Nothing is offered.

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  • Where to start with game development?

    - by steven_desu
    Searching for related questions I found a number of very specific questions, but I'm afraid the specifics have proved fruitless for me and after 4 hours on Google I'm no closer than I started, so I felt reaching out to a community might be in order. First, my goal: I've never made a game before, although I've muddled over the possibility several times. I decided to finally sit down and start learning how to code games, use game engines, etc. All so that one day (hopefully soon) I'll be able to make functional (albeit simple) games. I can start adding complexity later, for now I'd be glad to have a keyboard-controlled camera moving in a 3D world with no interaction beyond that. My background: I've worked in SEVERAL programming languages ranging from PHP to C++ to Java to ASM. I'm not afraid of any challenges that come with learning the new syntax or limitations inherent in a new language. All of my past programming experience, however, has been strictly non-graphical and usually with little or extremely simple interaction during execution. I've created extensive and brilliant algorithms for solving logical and mathematical problems. However in every case input was either defined in a file, passed form an HTML form, or typed into the console. Real-time interaction with the user is something with which I have no experience. My question: Where should I start in trying to make games? Better yet- where should I start in trying to create a keyboard-navigable 3D environment? In searching online I've found several resources linking to game engines, graphics engines, and physics engines. Here's a brief summary of my experiences with a few engines I tried: Unreal SDK: The tutorial videos assume that you already have in-depth knowledge of 3D modeling, graphics engines, animations, etc. The "Getting Started" page offers no formal explanation of game development but jumps into how Unreal can streamline processes it assumes you're already familiar with. After downloading the SDK and launching it to see if the tools were as intuitive as they claimed, I was greeted with about 60 buttons and a blank void for my 3D modeling. Clicking on "add volume" (to attempt to add a basic cube) I was met with a menu of 30 options. Panicking, I closed the editor. Crystal Space: The website seemed rather informative, explaining that Crystal Space was just for graphics and the companion software, CEL, provided entity logic for making games. A demo game was provided, which was built using "CELStart", their simple tool for people with no knowledge of game programming. I launched the game to see what I might look forward to creating. It froze several times, the menus were buggy, there were thousands of graphical glitches, enemies didn't respond to damage, and when I closed the game it locked up. Gave up on that engine. IrrLicht: The tutorial assumes I have Visual Studio 6.0 (I have Visual Studio 2010). Following their instructions I was unable to properly import the library into Visual Studio and unable to call any of the functions that they kept using. Manually copying header files, class files, and DLLs into my project's folder - the project failed to properly compile. Clearly I'm not off to a good start and I'm going in circles. Can someone point me in the right direction? Should I start by downloading a program like Blender and learning 3D modeling, or should I be learning how to use a graphics engine? Should I look for an all-inclusive game engine, or is it better to try and code my own game logic? If anyone has actually made their own games, I would prefer to hear how they got their start. Also- taking classes at my school is not an option. Nothing is offered.

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  • Do MORE with WebCenter

    - by Michael Snow
    WEBCAST THURSDAY!! 03/22/12 Do you need to lower costs? Raise Productivity? Foster Innovation? Improve Online Engagement? But you’re still stuck with Documentum? Step away from the ledge – there is hope – let us help you. Top 4 Content Imperatives · Lower Costs - Reduce labor, maintenance fees, storage and electrical consumption · Raise Productivity - Automation and integration, communication, findability · Foster Innovation - Enable collaboration, expertise location · Improve Online Engagement – enable user-driven, dynamic marketing initiatives With the coming technology wave we see four content imperatives. Every organization has had to reduce costs, cost cutting has become a way of life. Everyone is working three jobs as positions are eliminated. And so we have to reduce labor, reduce maintenance, and reduce money we are wasting on things like storing content that is redundant or no longer useful. We also, to fill that gap, need to raise productivity. Knowledge workers represent the fastest growing segment of the workforce, accounting for 40%-75% of the employees at organizations in sectors like financial services, life sciences, healthcare and retail.  What’s more, their wages total 18 percent of the United States GDP. And so we can’t afford information systems that don’t let our top performers be the best they can be. We look to automate the content processes, provide ways to integrate that content into our processes, provide communication to make decisions, and to make content more findable so people can make the right decision and move the process forward. And really to get ourselves out of the current financial status, we can only cut costs so far. We have to innovate out of economic tough times – to find new products and new markets. And to enable the innovation process, we have to enable collaboration and expertise location. So much of innovation is about building on innovations that have come before. To solve problems, we have to be able to find what our organization has already created. We find that problems we need to solve have already been solved if we can find the right document, the right person. So we have to provide systems that enable us to stand on the shoulders of our organization’s accomplishments. Good content drives great marketing. Online engagement is growing as an absolute necessity for modern growing marketing organizations that require the business users be enabled for dynamic marketing content creation, updates and targeted content creation and management. Unfortunately – if you are currently stuck with Documentum, you are really lacking in your Web Experience Management capabilities. Documentum previously used FatWire for web publishing. Now FatWire is part of Oracle. Oracle provides powerful web engagement capabilities: Increase sales and loyalty by optimizing online engagement Create, manage and moderate contextually relevant, targeted and interactive online experiences Optimize customer engagement across, web, mobile and social channels Manage large scale multichannel global online presence with integration to enterprise applications Enable business users to control their content and make their own updates Publish content from native files – enable navigation of project documents, procedures, policy information Enable content display and updates from existing web applications – one click to drag and drop content management functionality So you get the ability to self-publish information and make it navigable, to move the process of publishing from IT to business users, and the ability to address a whole new area of user engagement with web experience management. So… if you are still stuck with Documentum and don’t know what to do – contact us – not only will Oracle help you step away from the ledge, but also with the MoveOff Documentum program, we are offering you a way – trade-in your Documentum licenses for a 100% credit on Oracle WebCenter. How’s that for a nice bonus? It’s time to stop maintaining Documentum, and to start innovating with Oracle WebCenter. Learn More Here! To learn more about what Oracle WebCenter can offer you today – join us for a webcast – your eyes will be opened to all that’s possible. Do More with WebCenter: Extend Beyond Content Management

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  • Inspiring a co-worker to adopt better coding practices?

    - by Aaronaught
    In the Handling my antiquated coworker question, various people discussed strategies for dealing with coworkers who are unwilling to integrate their workflow with the team's. I'd like, if possible, to learn some strategies for "teaching" a coworker who is merely ignorant of modern techniques and tools, and possibly a little apathetic. I've started working with a programmer who until recently has been working in relative isolation, in a different part of the company. He has extensive domain knowledge and most importantly he has demonstrated good problem-solving skills, something which many candidates seem to lack. However, the actual (C#) code I've seen is a throwback to the VB6 days. Procedural structure, Hungarian notation, global variables (abuse of static), no interfaces, no tests, non-use of Generics, throwing System.Exception... you get the idea. This programmer is a fair bit older than I am and, by first impressions at least, doesn't actively seek positive change. I'm not going to say resistant to change, because I think that is largely an issue of how the topic gets broached, and I want to be prepared. Programmers tend to be stubborn people, and going in with guns blazing and instituting rip-it-to-shreds code reviews and strictly-enforced policies is very likely not going to produce the end result that I want. If this were a new hire, a junior programmer, I wouldn't think twice about taking a "mentor" stance, but I'm extremely wary of treating an experienced employee as a clueless newbie (which he's not - he just hasn't kept pace with certain advancements in the field). How might I go about raising this developer's code quality standard the Dale Carnegie way, through gentle persuasion and non-material incentives? What would be the best strategy for effecting subtle, gradual changes, without creating an adversarial situation? Have other people - especially lead developers - been in this type of situation before? Which strategies were successful at stimulating interest and creating a positive group dynamic? Which strategies weren't successful and would be better to avoid? Clarifications: I really feel that several people are answering based on personal feelings without actually reading all of the details of the question. Please note the following, which should have been implied but I am now making explicit: This coworker is only my "senior" by virtue of age. I never said that his title, sphere of influence, or years at the organization exceed mine, and in fact, none of those things are true. He's a LOB programmer who's been absorbed into the main development shop. That's it. I am not a new hire, junior programmer, or other naïve idiot with grand plans to transform the company overnight. I am basically in charge of the software process, but as many who've worked as "leads" will know, responsibilities don't always correlate precisely with the org chart. I'm not asking people how to get my way, come hell or high water. I could do that if I wanted to, with the net result being that this person would become resentful and/or quit. Please try to understand that I am looking for a social, cooperative method of driving change. The mention of "...global variables... no tests... throwing System.Exception" was intended to demonstrate that the problems are not just superficial or aesthetic. Practices that may work for relatively small CRUD apps do not necessarily work for large enterprise apps, and in fact, none of the code so far has actually passed the integration tests. Please, try to take the question at face value, accept that I actually know what I'm talking about, and either answer the question that I actually asked or move on. P.S. My sincerest gratitude to those who -did- offer constructive advice rather than arguing with the premise. I'm going to leave this open for a while longer as I'm hoping to hear more in the way of real-world experiences.

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  • What Counts For a DBA: Imagination

    - by drsql
    "Imagination…One little spark, of inspiration… is at the heart, of all creation." – From the song "One Little Spark", by the Sherman Brothers I have a confession to make. Despite my great enthusiasm for databases and programming, it occurs to me that every database system I've ever worked on has been, in terms of its inputs and outputs, downright dull. Most have been glorified e-spreadsheets, many replacing manual systems built on actual spreadsheets. I've created a lot of database-driven software whose main job was to "count stuff"; phone calls, web visitors, payments, donations, pieces of equipment and so on. Sometimes, instead of counting stuff, the database recorded values from other stuff, such as data from sensors or networking devices. Yee hah! So how do we, as DBAs, maintain high standards and high spirits when we realize that so much of our work would fail to raise the pulse of even the most easily excitable soul? The answer lies in our imagination. To understand what I mean by this, consider a role that, in terms of its output, offers an extreme counterpoint to that of the DBA: the Disney Imagineer. Their job is to design Disney's Theme Parks, of which I'm a huge fan. To me this has always seemed like a fascinating and exciting job. What must an Imagineer do, every day, to inspire the feats of creativity that are so clearly evident in those spectacular rides and shows? Here, if ever there was one, is a role where "dull moments" must be rare indeed, surely? I wanted to find out, and so parted with a considerable sum of money for my wife and I to have lunch with one; I reasoned that if I found one small way to apply their secrets to my own career, it would be money well spent. Early in the conversation with our Imagineer (Cindy Cote), the job did indeed sound magical. However, as talk turned to management meetings, budget-wrangling and insane deadlines, I came to the strange realization that, in fact, her job was a lot more like mine than I would ever have guessed. Much like databases, all those spectacular Disney rides bring with them a vast array of complex plumbing, lighting, safety features, and all manner of other "boring bits", kept well out of sight of the end user, but vital for creating the desired experience; and, of course, it is these "boring bits" that take up much of the Imagineer's time. Naturally, there is still a vital part of their job that is spent testing out new ideas, putting themselves in the place of a park visitor, from a 9-year-old boy to a 90-year-old grandmother, and trying to imagine what experiences they'd like to have. It is these small, but vital, sparks of imagination and creativity that have the biggest impact. The real feat of a successful Imagineer is clearly to never to lose sight of this fact, in among all the rote tasks. It is the same for a DBA. Not matter how seemingly dull is the task at hand, try to put yourself in the shoes of the end user, and imagine how your input will affect the experience he or she will have with the database you're building, and how that may affect the world beyond the bits stored in your database. Then, despite the inevitable rush to be "done", find time to go the extra mile and hone the design so that it delivers something as close to that imagined experience as you can get. OK, our output still can't and won't reach the same spectacular heights as the "Journey into The Imagination" ride at EPCOT Theme Park in Orlando, where I first heard "One Little Spark". However, our imaginative sparks and efforts can, and will, make a difference to the user who now feels slightly more at home with a database application, or to the manager holding a report presented with enough clarity to drive an interesting decision or two. They are small victories, but worth having, and appreciated, or at least that's how I imagine it.

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  • SQL SERVER – BACKUPIO, BACKUPBUFFER – Wait Type – Day 14 of 28

    - by pinaldave
    Backup is the most important task for any database admin. Your data is at risk if you are not performing database backup. Honestly, I have seen many DBAs who know how to take backups but do not know how to restore it. (Sigh!) In this blog post we are going to discuss about one of my real experiences with one of my clients – BACKUPIO. When I started to deal with it, I really had no idea how to fix the issue. However, after fixing it at two places, I think I know why this is happening but at the same time, I am not sure the fix is the best solution. The reality is that the fix is not a solution but a workaround (which is not optimal, but get your things done). From Book On-Line: BACKUPIO Occurs when a backup task is waiting for data, or is waiting for a buffer in which to store data. This type is not typical, except when a task is waiting for a tape mount. BACKUPBUFFER Occurs when a backup task is waiting for data, or is waiting for a buffer in which to store data. This type is not typical, except when a task is waiting for a tape mount. BACKUPIO and BACKUPBUFFER Explanation: This wait stats will occur when you are taking the backup on the tape or any other extremely slow backup system. Reducing BACKUPIO and BACKUPBUFFER wait: In my recent consultancy, backup on tape was very slow probably because the tape system was very old. During the time when I explained this wait type reason in the consultancy, the owners immediately decided to replace the tape drive with an alternate system. They had a small SAN enclosure not being used on side, which they decided to re-purpose. After a week, I had received an email from their DBA, saying that the wait stats have reduced drastically. At another location, my client was using a third party tool (please don’t ask me the name of the tool) to take backup. This tool was compressing the backup along with taking backup. I have had a very good experience with this tool almost all the time except this one sparse experience. When I tried to take backup using the native SQL Server compressed backup, there was a very small value on this wait type and the backup was much faster. However, when I attempted with the third party backup tool, this value was very high again and was taking much more time. The third party tool had many other features but the client was not using these features. We end up using the native SQL Server Compressed backup and it worked very well. If I get to see this higher in my future consultancy, I will try to understand this wait type much more in detail and so probably I would able to come to some solid solution. Read all the post in the Wait Types and Queue series. Note: The information presented here is from my experience and there is no way that I claim it to be accurate. I suggest reading Book OnLine for further clarification. All the discussion of Wait Stats in this blog is generic and varies from system to system. It is recommended that you test this on a development server before implementing it to a production server. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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  • My Experience at Oracle !!! By Ayush Gupta

    - by Nadiya
    Normal 0 false false false EN-US X-NONE X-NONE Hi! My name is Ayush, a Gratuate from BITS Pilani and now working and living in Bangalore. I joined Oracle in August 2013 as a Senior Consultant (SC) and would like to share my experiences over the first couple of months with you.It has been a wonderful journey so far. The last two months have been very exciting for me. First of all I would like to mention that the training program at Oracle that we went through really prepared us well. It matured us and allowed us to go from developing small applications in college to big enterprise products. Two months of initial training has had a lasting impact for me. I am also really enjoying the knowledge I have gained so far and also learning new things in the form of product training. It's really fun to work here. We are treated like adults and we are responsible for our own workloads.With that I can't keep from mentioning the fun times we as a team have in the form of Young Leadership programme in Hotel Fortune Trinity which included Luxurious buffet lunch too. Wishing it could happen more frequently.  Oracle provides one of the best opportunities to learn various technologies across different platforms. What I like best about working at Oracle is the work life balance. With the option of flexible timings, one can easily enjoy planned evenings with friends or maybe working out at the fitness centre in your building. Be it the birthday celebrations at office or the day long team outing at a resort, It’s all together a different experience. Overall, you get to take full ownership of your project and they give you a free leash on how you design your enhancements/changes.As one of the largest international companies, Oracle is obviously an expert on exploring the potential and possibility of inexperienced new hires. We were taught how to make an outstanding team work in a group training session at the first few weeks. From this experience I realized that perfect cooperation is not about where you come from or what your study background is, everyone can find his or her own role to support the team. Even though I am not that skilled in technology, my background has significantly helped me in learning new technologies in Oracle.My idea and suggestion is: for new joiners, the will to learn is be more important than what you have learnt before. Colleagues here at Oracle are professionals in their field, always friendly and glad to help. So don’t worry, all you need to do is just be confident, and have a nice attitude, Oracle will let you fully display your talent. Come and join us, here you can always find a tailor made role for you! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Where can you find the Oracle Applications User Experience team in the next several months?

    - by mvaughan
    By Misha Vaughan, Applications User ExperienceNovember is one of my favorite times of year at Oracle. The blast of OpenWorld work is over, and it’s time to get down to business and start taking our messages and our work on the road out to the user groups. We’re in the middle of planning all of that right now, so we decided to provide a snapshot of where you can see us and hear about the Oracle Applications User Experience – whether it’s Fusion Applications, PeopleSoft, or what we’re planning for the next-generation of Oracle Applications.On the road with Apps UX...In December, you can find us at UKOUG 2012 in Birmingham, UK: UKOUG, UK Oracle User Group Conference 2012?December 3 – 5, 2012?ICC, Birmingham, UKIn March, we will be at Alliance 2013 in Indianapolis, and our fingers are crossed for OBUG Connect 2013 in Antwerp:? Alliance 2013March 17 - 20, 2013 ?Indianapolis, IndianaOBUG Benelux Connect 2013?March 26, 2013?Antwerp, Belgium?? In April, you will see us at COLLABORATE13 in Denver:? Collaborate13April 7 - April 11, 2013 ?Denver, Colorado?? And in June, we round out the kick-off to summer at OHUG 2013 in Dallas and Kscope13 in New Orleans:? OHUG 2013June 9 -13, 2013?Dallas, Texas ODTUG Kscope13?June 23-27, 2013 ?New Orleans, LA? The Labs & DemosAs always, a hallmark of our team is our mobile usability labs. If you haven’t seen them, they are a great way for customers and partners to get a peek at what Oracle is working on next, and a chance for you to provide your candid perspective. Based on the interest and enthusiasm from customers last year at Collaborate, we are adding more demo-stations to our user group presence in the year ahead. If you want to see some of the work we are doing first-hand but don’t have a lot of time, the demo stations are a great way to get a quick update on the latest wow-factor we are researching. I can promise that you will see whatever we think is new and interesting at the demo stations first. Oracle OpenWorld 2012 Apps UX DemostationFor Applications DevelopersMore and more, I get asked the question, “How do I build an application that looks like a Fusion?” My answer is Fusion Applications Design Patterns. You can find out more about how Fusion Applications developers can leverage ADF and the user experience best practices we developed for Fusion at sessions lead by Ultan O’Broin, Director of Global User Experience, in the year ahead. Ultan O'Broin, On Fusion Design Patterns Building mobile applications are also top of mind these days. If you want to understand how Oracle is approaching this strategy, check out our session on Mobile user experience design patterns with Mobile ADF.  In many cases, this will be presented by Lynn Rampoldi-Hnilo, Senior Manager of Mobile User Experiences, and in a few cases our ever-ready traveler Ultan O’Broin will be on deck. Lynn Rampoldi-Hnilo, on Mobile User Experience Design PatternsApplications User ExperiencesFusion Applications continues to evolve, and you will see the new face of Fusion Applications at our executive sessions in the year ahead, which are led by vice president Jeremy Ashley or a hand-picked presenter, such as one of our Fusion User Experience Advocates.  Edward Roske, CEO InterRel Consulting & Fusion User Experience AdvocateAs always, our strategy is to take our lessons learned and spread them across the Applications product lines. A great example is the enhancements coming in the PeopleSoft user experience, which you can hear about from Harris Kravatz, Senior Manager, PeopleSoft User Experience. Fusion Applications ExtensibilityWe can’t talk about Fusion Applications without talking about how to make it look like your business. If tailoring Fusion applications is a question in your mind, and it should be, you should hit one of these sessions. These sessions will be lead by our own Killian Evers, Senior Director, Tim Dubois, User Experience Architect, and some well-trained Fusion User Experience Advocates.Find out moreIf you want to stay on top of where and when we will be, you can always sign up for our newsletter or check out the events page of usableapps.

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  • 2013 Predictions for Retail

    - by David Dorf
    Its that time of year to roll out the predictions for next year.  I can't say I've really nailed it in the past, but feel free to look back at my 2012, 2011, and 2010 predictions.  I'm not expecting anything earth-shattering this year; just continued maturation of several technologies that are finally taking hold. 1. Next day delivery -- Amazon finally decided it wasn't worth fighting state taxes and instead decided to place distribution centers everywhere so they can potentially offer next-day deliveries.  Not to be outdone, Walmart is looking to leverage its huge physical presence to offer the same.  Clubs like ShopRunner are pushing delivery barriers as well, so the norm is shifting to free shipping in a few days or relatively cheap shipping overnight.  Retailers need be thinking about how to ship from physical stores. 2. Bring your own device -- Earlier this year Intuit bought AisleBuyer, a mobile self-checkout start-up, at least somewhat validating the BYOD approach.  Grocery stores, especially in Europe, have been supporting in-aisle self-scanning for a while and I'm betting it will find a home in certain verticals in the US too.  There's also the BYOD concept for employees.  Some retailers are considering issuing mobile devices at hiring along side the shirt and name-tag.  Employees become responsible for the hardware until they leave. 3. TV shopping -- Will Apple finally release a TV product in 2013?  Who knows?  But the industry isn't standing still. Companies like QVC and HSN are already successfully combining the TV and online experiences for shopping.  Comcast is partnering with Tivo to allow viewers to interact with ads with Paypal handing payment.  This will be a slow maturation, but expect TVs to get smarter and eventually become a new selling channel (pun intended) for retailers. 4. Privacy backlash -- It only takes one big incident to stir the public, and I'm betting we have one in 2013.  Facebook, Google, or Apple will test the boundaries of what the public is willing to accept.  It could involve a retailer using geo-location technology, or possibly video analytics.  And as is always the case, the offender will apologize, temporarily remove the technology, and wait 2-3 years for it to be generally accepted.  Privacy is a moving target. 5. More NFC -- I've come to the conclusion that adoption of any banking technology is going to be slow.  It was slow for credit cards, ATMs, and online billpay so why should it be any different for NFC?  Maybe, just maybe the iPhone 5S will have an NFC chip, but we're not going to see mainstream uptake for years.  Next year we'll continue to see incremental improvements from Isis, Google, and Paypal and a plethora of new startups, but don't toss your magstripe cards just yet. 6. In-store location -- The technologies for tracking people inside stores is really improving.  Retailers can track people using video cameras, infrared, and by the WiFi radios in mobile phones.  We're getting closer to the point where accuracy could be a shelf-facing, which will help retailers understand how people shop, where they spend time, and what displays attract them.  Expect CPG companies to get involved and partner with retailers, since the data benefits both parties.  Consumers will benefit by being directed right to the products they seek.  (In 2013 ARTS is forming a workteam to develop new standards in this area.) 7. M&A -- Looking back at 2012 there were some really big deals involving IBM, Oracle, JDA, and NCR and I expect that trend will likely continue as vendors add assets to bolster their portfolios.  Many retailers are due for an IT transformation to support anywhere, anytime shoppers, and one-stop-vendors can minimize complexity and costs. Predictions from other sources: Independent Retailer Stores Magazine IDC Insights Mobile Commerce Daily

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  • The theory of evolution applied to software

    - by Michel Grootjans
    I recently realized the many parallels you can draw between the theory of evolution and evolving software. Evolution is not the proverbial million monkeys typing on a million typewriters, where one of them comes up with the complete works of Shakespeare. We would have noticed by now, since the proverbial monkeys are now blogging on the Internet ;-) One of the main ideas of the theory of evolution is the balance between random mutations and natural selection. Random mutations happen all the time: millions of mutations over millions of years. Most of them are totally useless. Some of them are beneficial to the evolved species. Natural selection favors the beneficially mutated species. Less beneficial mutations die off. The mutated rabbit doesn't have to be faster than the fox. It just has to be faster than the other rabbits.   Theory of evolution Evolving software Random mutations happen all the time. Most of these mutations are so bad, the new species dies off, or cannot reproduce. Developers write new code all the time. New ideas come up during the act of writing software. The really bad ones don't get past the stage of idea. The bad ones don't get committed to source control. Natural selection favors the beneficial mutated species Good ideas and new code gets discussed in group during informal peer review. Less than good code gets refactored. Enhanced code makes it more readable, maintainable... A good set of traits makes the species superior to others. It becomes widespread A good design tends to make it easier to add new features, easier to understand the current implementations, easier to optimize for performance...thus superior. The best designs get carried over from project to project. They appear in blogs, articles and books about principles, patterns and practices.   Of course the act of writing software is deliberate. This can hardly be called random mutations. Though it sometimes might seem that code evolves through a will of its own ;-) Does this mean that evolving software (evolution) is better than a big design up front (creationism)? Not necessarily. It's a false idea to think that a project starts from scratch and everything evolves from there. Everyone carries his experience of what works and what doesn't. Up front design is necessary, but is best kept simple and minimal, just enough to get you started. Let the good experiences and ideas help to drive the process, whether they come from you or from others, from past experience or from the most junior developer on your team. Once again, balance is the keyword. Balance design up front with evolution on a daily basis. How do you know what balance is right? Through your own experience of what worked and what didn't (here's evolution again). Notes: The evolution of software can quickly degenerate without discipline. TDD is a discipline that leaves little to chance on that part. Write your test to describe the new behavior. Write just enough code to make it behave as specified. Refactor to evolve the code to a higher standard. The responsibility of good design rests continuously on each developers' shoulders. Promiscuous pair programming helps quickly spreading the design to the whole team.

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  • MaxTotalSizeInBytes - Blind spots in Usage file and Web Analytics Reports

    - by Gino Abraham
    Originally posted on: http://geekswithblogs.net/GinoAbraham/archive/2013/10/28/maxtotalsizeinbytes---blind-spots-in-usage-file-and-web-analytics.aspx http://blogs.msdn.com/b/sharepoint_strategery/archive/2012/04/16/usage-file-and-web-analytics-reports-with-blind-spots.aspx In my previous post (Troubleshooting SharePoint 2010 Web Analytics), I referenced a problem that can occur when exceeding the daily partition size for the LoggingDB, which generates the ULS message “[Partition] has exceeded the max bytes”. Below, I wanted to provide some additional info on this particular issue and help identify some options if this occurs. As an aside, this post only applies if you are missing portions of Usage data - think blind spots on intermittent days or user activity regularly sparse for the afternoon/evening. If this fits your scenario - read on. But if Usage logs are outright missing, go check out my Troubleshooting post first.  Background on the problem:The LoggingDB database has a default maximum size of ~6GB. However, SharePoint evenly splits this total size into fixed sized logical partitions – and the number of partitions is defined by the number of days to retain Usage data (by default 14 days). In this case, 14 partitions would be created to account for the 14 days of retention. If the retention were halved to 7 days, the LoggingDBwould be split into 7 corresponding partitions at twice the size. In other words, the partition size is generally defined as [max size for DB] / [number of retention days].Going back to the default scenario, the “max size” for the LoggingDB is 6200000000 bytes (~6GB) and the retention period is 14 days. Using our formula, this would be [~6GB] / [14 days], which equates to 444858368 bytes (~425MB) per partition per day. Again, if the retention were halved to 7 days (which halves the number of partitions), the resulting partition size becomes [~6GB] / [7 days], or ~850MB per partition.From my experience, when the partition size for any given day is exceeded, the usage logging for the remainder of the day is essentially thrown away because SharePoint won’t allow any more to be written to that day’s partition. The only clue that this is occurring (beyond truncated usage data) is an error such as the following that gets reported in the ULS:04/08/2012 09:30:04.78    OWSTIMER.EXE (0x1E24)    0x2C98    SharePoint Foundation    Health    i0m6     High    Table RequestUsage_Partition12 has 444858368 bytes that has exceeded the max bytes 444858368It’s also worth noting that the exact bytes reported (e.g. ‘444858368’ above) may slightly vary among farms. For example, you may instead see 445226812, 439123456, or something else in the ballpark. The exact number itself doesn't matter, but this error message intends to indicates that the reporting usage has exceeded the partition size for the given day.What it means:The error itself is easy to miss, which can lead to substantial gaps in the reporting data (your mileage may vary) if not identified. At this point, I can only advise to periodically check the ULS logs for this message. Down the road, I plan to explore if [Developing a Custom Health Rule] could be leveraged to identify the issue (If you've ever built Custom Health Rules, I'd be interested to hear about your experiences). Overcoming this issue also poses a challenge, with workaround options including:Lower the retentionBecause the partition size is generally defined as [max size] / [number of retention days], the first option is to lower the number of days to retain the data – the lower the retention, the lower the divisor and thus a bigger partition. For example, halving the retention from 14 to 7 days would halve the number of partitions, but double the partition size to ~850MB (e.g. [6200000000 bytes] / [7 days] = ~850GB partitions). Lowering it to 2 days would result in two ~3GB partitions… and so on.Recreate the LoggingDB with an increased sizeThe property MaxTotalSizeInBytes is exposed by OM code for the SPUsageDefinition object and can be updated with the example PowerShell snippet below. However, updating this value has no immediate impact because this size only applies when creating a LoggingDB. Therefore, you must create a newLoggingDB for the Usage Service Application. The gotcha: this effectively deletes all prior Usage databecause the Usage Service Application can only have a single LoggingDB.Here is an example snippet to update the "Page Requests" Usage Definition:$def=Get-SPUsageDefinition -Identity "page requests" $def.MaxTotalSizeInBytes=12400000000 $def.update()Create a new Logging database and attach to the Usage Service Application using the following command: Get-spusageapplication | Set-SPUsageApplication -DatabaseServer <dbServer> -DatabaseName <newDBname> Updated (5/10/2012): Once the new database has been created, you can confirm the setting has truly taken by running the following SQL Query (be sure to replace the database name in the following query with the name provided in the PowerShell above)SELECT * FROM [WSS_UsageApplication].[dbo].[Configuration] WITH (nolock) WHERE ConfigName LIKE 'Max Total Bytes - RequestUsage'

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  • Stuck with Documentum Still? Do MORE with Oracle WebCenter!

    - by Michael Snow
    WEBCAST TODAY!! 03/22/12 Do you need to lower costs? Raise Productivity? Foster Innovation? Improve Online Engagement? But you’re still stuck with Documentum? Step away from the ledge – there is hope – let us help you. Top 4 Content Imperatives · Lower Costs - Reduce labor, maintenance fees, storage and electrical consumption · Raise Productivity - Automation and integration, communication, findability · Foster Innovation - Enable collaboration, expertise location · Improve Online Engagement – enable user-driven, dynamic marketing initiatives With the coming technology wave we see four content imperatives. Every organization has had to reduce costs, cost cutting has become a way of life. Everyone is working three jobs as positions are eliminated. And so we have to reduce labor, reduce maintenance, and reduce money we are wasting on things like storing content that is redundant or no longer useful. We also, to fill that gap, need to raise productivity. Knowledge workers represent the fastest growing segment of the workforce, accounting for 40%-75% of the employees at organizations in sectors like financial services, life sciences, healthcare and retail.  What’s more, their wages total 18 percent of the United States GDP. And so we can’t afford information systems that don’t let our top performers be the best they can be. We look to automate the content processes, provide ways to integrate that content into our processes, provide communication to make decisions, and to make content more findable so people can make the right decision and move the process forward. And really to get ourselves out of the current financial status, we can only cut costs so far. We have to innovate out of economic tough times – to find new products and new markets. And to enable the innovation process, we have to enable collaboration and expertise location. So much of innovation is about building on innovations that have come before. To solve problems, we have to be able to find what our organization has already created. We find that problems we need to solve have already been solved if we can find the right document, the right person. So we have to provide systems that enable us to stand on the shoulders of our organization’s accomplishments. Good content drives great marketing. Online engagement is growing as an absolute necessity for modern growing marketing organizations that require the business users be enabled for dynamic marketing content creation, updates and targeted content creation and management. Unfortunately – if you are currently stuck with Documentum, you are really lacking in your Web Experience Management capabilities. Documentum previously used FatWire for web publishing. Now FatWire is part of Oracle. Oracle provides powerful web engagement capabilities: Increase sales and loyalty by optimizing online engagement Create, manage and moderate contextually relevant, targeted and interactive online experiences Optimize customer engagement across, web, mobile and social channels Manage large scale multichannel global online presence with integration to enterprise applications Enable business users to control their content and make their own updates Publish content from native files – enable navigation of project documents, procedures, policy information Enable content display and updates from existing web applications – one click to drag and drop content management functionality So you get the ability to self-publish information and make it navigable, to move the process of publishing from IT to business users, and the ability to address a whole new area of user engagement with web experience management. So… if you are still stuck with Documentum and don’t know what to do – contact us – not only will Oracle help you step away from the ledge, but also with the MoveOff Documentum program, we are offering you a way – trade-in your Documentum licenses for a 100% credit on Oracle WebCenter. How’s that for a nice bonus? It’s time to stop maintaining Documentum, and to start innovating with Oracle WebCenter. Learn More Here! To learn more about what Oracle WebCenter can offer you today – join us for a webcast – your eyes will be opened to all that’s possible. Do More with WebCenter: Extend Beyond Content Management

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  • Automated Error Reporting = More Robust Software

    - by Laila
    I would like to tell you how to revolutionize your software development process </marketing hyperbole> On a more serious note, we (Red Gate's .NET Development team) recently rolled a new tool into our development process which has made our lives dramatically easier AND improved the quality of our software, and I (& one of our developers, Alex Davies) just wanted to take a quick moment to share the love. I work with a development team that takes pride in what they ship, so we take software testing rather seriously. For every development project we run, we allocate at least one software tester for every two developers, and we never ship software without first shipping early access releases and betas to get user feedback. And therein lies the challenge -encouraging users to provide consistent, useful feedback is a headache, but without that feedback, improving the software is. tricky. Until fairly recently, we used the standard (if long-winded) approach of receiving bug reports of variable quality via email or through our support forums. If that didn't give us enough information to reproduce the problem - which was most of the time - we had to enter into a time-consuming to-and-fro conversation with the end-user, to get scrape together the data we needed to work out where the problem lay. As I'm sure you're aware, this is painfully slow. To the delight of the team, we recently got to work with SmartAssembly, which lets us embed automated exception and error reporting into our software with very little pain, and we decided to do a little dogfooding. As a result, we've have made a really handy (if perhaps slightly obvious) discovery: As soon as we release a beta, or indeed any release of software, we now get tonnes of customer feedback through automated error reports. Making this process easier for our users has dramatically increased the amount (and quality) of feedback we get. From their point of view, they get an experience similar to Microsoft's error reporting, and process is essentially idiot-proof. From our side of things, we can now react much faster to the information we get, fixing the bugs and shipping a new-and-improved release, which our users rather appreciate. Smiles and hugs all round. Even more so because, as we're use SmartAssembly's Automated Error Reporting, we get to avoid having to spend weeks building an exception reporting mechanism. It takes just a few minutes to add reporting to a project, and we get a bunch of useful information back, like a stack trace and the values of all the local variables, which we can use to fix bugs. Happily, "Automated Error Reporting = More Robust Software" can actually be read two ways: we've found that we not only ship higher quality software, but we also release within a shorter time. We can ship stable software that our users are happy to upgrade to, and we then bask in the glory of lots of positive customer feedback. Once we'd starting working with SmartAssembly, we were curious to know how widespread error reporting was as a practice. Our product manager ran a survey in autumn last year, and found that 40% of software developers never really considered deploying error reporting. Considering how we've now got plenty of experience on the subject, one of our dev guys, Alex Davies, thought we should share what we've learnt, and he's kindly offered to host a webinar on delivering robust software with Automated Error Reporting. Drawing on our own in-house development experiences, he'll cover how to add error reporting to your program, how to actually use the error reports to fix bugs (don't snigger, not everyone's as bright as you), how to customize the error report dialog that your users see, and how to automatically get log files from your users' machine. The webinar will take place on Jan 25th (that's next week). It's free to attend, but you'll still need to register to hear Alex's dulcet tones.

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