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  • Call Webservices&hellip;Maybe!?

    - by MOSSLover
    So I have been doing preliminary work for my iOS talk for a while, but did not get into the meat of the project until recently.  One day I envision my talk uploading pictures from a camera on an iPhone or iPad into SharePoint and telling people how I did it.  As you know with my Silverlight talk and any new technology, building new talks with new technologies always ends up with some pain points that you must jump over just to grab data.  So step 1 always starts out with how do we even access a webservice using the new technology. I started out watching every single SPC video available on oAuth and Rest Webservices in SharePoint 2013.  I also sent an email to Eric Shupps about some REST and 2013 examples.  The videos further confused me, because all the videos were on SharePoint hosted apps (provider and autohosted).  I did not want to create a SharePoint hosted app, but instead a mobile app outside of the SharePoint context altogether.  Nick Swan sent me his code and it was great for a starting point on how the JSON calls would look like on iOS, but I was still missing a piece.  Nick does a great job on showing how to use the REST/JSON calls in a non-MS tech, however his presentation uses the SharePoint context and can grab the SPAppToken.  At this point I had to ask the question how do you grab the SAML token outside of SharePoint 2013 in iOS using Objective-C?  After reading all the MSDN documentation, some documentation on Restkit and Objective-C/oAuth calls, and some SharePoint 2013 blog post my head was swimming.  I was dreaming about REST and iOS in SharePoint 2013.  SAML tokens were taunting me.  I was nowhere near understanding 2013. I started talking to my friend, Pedro Jimenez, who is also playing with Objective-C and went to SPC.  He found me a couple good MSDN posts with REST/JSON calls that basically showed the accessToken was all I needed (at this point I was still thinking iOS needed to be a provider hosted app which is wrong).  So then again I had to ask the SAML token question…How do you get a SAML token outside of SharePoint without the TokenHelper class? So then I started talking to people and thinking why do I need to completely avoid TokenHelper…The solution in concept is basically create a webservice in Azure wrapped into a Provider Hosted App in SharePoint.  Wictor Wilen created a helper webservice in the following blog post: http://www.wictorwilen.se/Post/How-to-do-active-authentication-to-Office-365-and-SharePoint-Online.aspx. So now I have to basically stand up the webservice, the SharePoint app wrapper, and then use Restkit to call the first webservice to grab the token and then the second webservice to pass in the token and grab some SharePoint data.  What this means is that you can no longer just pass credentials into SharePoint webservices and get data back.  You have to pass in a SAML token with every single webservice call to SharePoint.  The theory is that this token is associated with the permissions the app can handle (read, write, whatever).  It seems like a ton of pain and a lot of work, but this is step 1 in my crusade to pull some piece of data into iOS from SharePoint and show people how to do it themselves.  In the upcoming months hopefully I can get halfway to my end goal. Technorati Tags: SharePoint 2013,REST,oAuth,Objective-C,iOS

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  • VMWare player - compiling server modules - Ubuntu 13.10

    - by user211976
    While running Ubuntu 13.04 whenever the Linux kernel had been updated, this used to make vmware player happy: sudo apt-get install linux-headers-$(uname -r) sudo vmware-modconfig --console --install-all Yesterday I upgraded to Ubuntu 13.10 and lo and behold, the above workaround does not work anymore: Unable to install all modules. See log for details. I assume by "See log" it means the files in /tmp/vmware-root/*log root@hugin:/tmp/vmware-root# ls -ltr /tmp/vmware-root/ totalt 16 -rw-r--r-- 1 root root 3815 nov 6 13:54 vmware-apploader-17267.log -rw-r--r-- 1 root root 0 nov 6 13:54 vmware-vmis-17693.log -rw-r--r-- 1 root root 0 nov 6 13:54 vmware-vmis-17742.log -rw-r--r-- 1 root root 0 nov 6 13:54 vmware-vmis-18701.log -rw-r--r-- 1 root root 0 nov 6 13:54 vmware-vmis-18750.log -rw-r--r-- 1 root root 0 nov 6 13:54 vmware-vmis-19100.log -rw-r--r-- 1 root root 0 nov 6 13:54 vmware-vmis-19149.log -rw-r--r-- 1 root root 9250 nov 6 13:54 vmware-modconfig-17267.log root@hugin:/tmp/vmware-root# tail /tmp/vmware-root/vmware-modconfig-17267.log 2013-11-06T13:54:28.950+01:00| modconfig| I120: Copied Module.symvers from "/tmp/modconfig-wpDrtf/vmci-only/Module.symvers" to "/tmp/modconfig-wpDrtf/vsock-only/Module.symvers". 2013-11-06T13:54:28.950+01:00| modconfig| I120: Building module with command "/usr/bin/make -j8 -C /tmp/modconfig-wpDrtf/vsock-only auto-build HEADER_DIR=/lib/modules/3.11.0-12-generic/build/include CC=/usr/bin/gcc IS_GCC_3=no" 2013-11-06T13:54:31.048+01:00| modconfig| I120: Successfully built vsock. Module is currently at "/tmp/modconfig-wpDrtf/vsock.o". 2013-11-06T13:54:31.048+01:00| modconfig| I120: Found the vsock symvers file at "/tmp/modconfig-wpDrtf/vsock-only/Module.symvers". 2013-11-06T13:54:31.048+01:00| modconfig| I120: Installing vsock from /tmp/modconfig-wpDrtf/vsock.o to /lib/modules/3.11.0-12-generic/misc/vsock.ko. 2013-11-06T13:54:31.048+01:00| modconfig| I120: Registering file "/lib/modules/3.11.0-12-generic/misc/vsock.ko". 2013-11-06T13:54:31.400+01:00| modconfig| I120: "/usr/lib/vmware-installer/2.1.0/vmware-installer" exited with status 0. 2013-11-06T13:54:31.400+01:00| modconfig| I120: Registering file "/usr/lib/vmware/symvers/vsock-3.11.0-12-generic". 2013-11-06T13:54:31.764+01:00| modconfig| I120: "/usr/lib/vmware-installer/2.1.0vmware-installer" exited with status 0. 2013-11-06T13:54:31.786+01:00| modconfig| I120: We are now shutdown. Ready to die! root@hugin:/tmp/vmware-root# tail /tmp/vmware-root/vmware-apploader-17267.log 2013-11-06T13:54:20.911+01:00| appLoader| I120: libglib-2.0.so.0 <SYSTEM> 2013-11-06T13:54:20.911+01:00| appLoader| I120: libz.so.1 <SYSTEM> 2013-11-06T13:54:20.911+01:00| appLoader| I120: libvmware-modconfig-console.so <SHIPPED> 2013-11-06T13:54:20.912+01:00| appLoader| I120: Shipped glib version is 2.24 2013-11-06T13:54:20.912+01:00| appLoader| I120: System glib version is 2.38 2013-11-06T13:54:20.912+01:00| appLoader| I120: Using system version of glib. 2013-11-06T13:54:20.912+01:00| appLoader| I120: Loading system version of libgcc_s.so.1. 2013-11-06T13:54:20.912+01:00| appLoader| I120: Loading system version of libglib-2.0.so.0. 2013-11-06T13:54:20.912+01:00| appLoader| I120: Loading system version of libz.so.1. 2013-11-06T13:54:20.912+01:00| appLoader| I120: Loading shipped version of libxml2.so.2.

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  • Oracle BI and XS Energy Drinks – Don’t Miss the Amway Presentation!

    - by Maria Forney
    Amway is a global leader in the direct sales industry with $10.9B in annual sales in more than 100 countries and territories. The company has implemented a global BI framework that provides accurate, consistent, and timely insights to support global, regional and local analytical research, business planning, performance measurement and assessment. Oracle BI EE is used by 1500 employees across Amway sales, marketing, finance, and supply chain business units as well as Amway affiliates in Europe, Russia, South Africa, Japan, Australia, Latin America, Malaysia, Vietnam, and Indonesia. Last week, I spoke with Lead Data Analyst with Amway Global Sales, Dan Arganbright, and IT Manager with Amway BI Competency Center, Mike Olson, about their upcoming presentation at Oracle OpenWorld in San Francisco. Scheduled during a prime speaking slot on Monday, October 1 at 12:15pm in Moscone West, 2007, Dan and Mike will discuss their experience building Amway’s Distributor Consulting solution, powered by Oracle BI EE. You can find more information here. As background, Amway offers people an opportunity to own their own businesses and consumers exclusive products in health and wellness, beauty and home care.  The Amway internal Sales organization is charged with consulting leadership-level Distributors to help them with data insights and ultimately grow their business. Until recently, this was a resource-intense process of gathering and formatting data. In some markets, it took over 40 hours to collect the data and produce the analysis needed for one consultation session. Amway began its global BI journey in 2006 and since then the company has migrated from having multiple technology providers and integration points to an integrated strategic vendor approach. Today, the company has standardized on Oracle technology for BI.  Amway has achieved cost savings through the retirement of redundant technology platforms. In addition, Mike’s organization has led the charge to align disparate BI organizations into a BI Competency Center.  The following diagram highlights the simplicity of the standardized architecture of Amway today. Dubbed Distributor Consulting, Amway has developed a BI solution using the Oracle technology stack to help Distributor leaders grow their businesses. The Distributor Consulting solution provides over 40 metrics for Sales staff to provide data-driven insights on the Distributors and organizations they support.  Using Oracle BI EE, Exadata, and Oracle Data Integrator, Amway provides customized and personalized business intelligence, and the Oracle BI EE dashboards were developed by the Amway Sales organization, which demonstrates business empowerment of the technology. Amway is also leveraging the power of BI to drive business growth in all of its markets.  A new set of Distributor Segmentation metrics are enabling a better understanding of distributor behaviors. A Global Scorecard that Amway developed provides key metrics at a market and global level for executive-level discussions. Product Analysis teams can now highlight repeat purchase rates, product penetration and the success of CRM campaigns. In the words of Dan and Mike, the addition of Exadata 11 months ago has been “a game changer.”  Amway has been able to dramatically reduce complexity, improve performance and increase business productivity and cost savings. For example, the number of indexes on the global data warehouse was reduced from more than 1,000 to less than 20.  Pulling data for the highest level distributors or the largest markets in the company now can be done in minutes instead of hours.  As a result, IT has shifted from performance tuning and keeping the system operational to higher-value business-focused activities. •       “The distributors that have been introduced to the BI reports have found them extremely helpful. Because they have never had this kind of information before, when they were presented with the reports, they wanted to take action immediately!”  -     Sales Development Manager in Latin America Without giving away more, the Amway case study presentation will be one of the unique customer sessions at OpenWorld this year. Speakers Dan Arganbright and Mike Olson have planned an interactive and entertaining session on Monday October 1 at 12:15pm in Moscone West, 2007. I’ll see you there!

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  • Oracle BI and XS Energy Drinks – Don’t Miss the Amway Presentation!

    - by Michelle Kimihira
    By Maria Forney Amway is a global leader in the direct sales industry with $10.9B in annual sales in more than 100 countries and territories. The company has implemented a global BI framework that provides accurate, consistent, and timely insights to support global, regional and local analytical research, business planning, performance measurement and assessment. Oracle BI EE is used by 1500 employees across Amway sales, marketing, finance, and supply chain business units as well as Amway affiliates in Europe, Russia, South Africa, Japan, Australia, Latin America, Malaysia, Vietnam, and Indonesia. Last week, I spoke with Lead Data Analyst with Amway Global Sales, Dan Arganbright, and IT Manager with Amway BI Competency Center, Mike Olson, about their upcoming presentation at Oracle OpenWorld in San Francisco. Scheduled during a prime speaking slot on Monday, October 1 at 12:15pm in Moscone West, 2007, Dan and Mike will discuss their experience building Amway’s Distributor Consulting solution, powered by Oracle BI EE. You can find more information here. As background, Amway offers people an opportunity to own their own businesses and consumers exclusive products in health and wellness, beauty and home care.  The Amway internal Sales organization is charged with consulting leadership-level Distributors to help them with data insights and ultimately grow their business. Until recently, this was a resource-intense process of gathering and formatting data. In some markets, it took over 40 hours to collect the data and produce the analysis needed for one consultation session. Amway began its global BI journey in 2006 and since then the company has migrated from having multiple technology providers and integration points to an integrated strategic vendor approach. Today, the company has standardized on Oracle technology for BI.  Amway has achieved cost savings through the retirement of redundant technology platforms. In addition, Mike’s organization has led the charge to align disparate BI organizations into a BI Competency Center.  The following diagram highlights the simplicity of the standardized architecture of Amway today. Dubbed Distributor Consulting, Amway has developed a BI solution using the Oracle technology stack to help Distributor leaders grow their businesses. The Distributor Consulting solution provides over 40 metrics for Sales staff to provide data-driven insights on the Distributors and organizations they support.  Using Oracle BI EE, Exadata, and Oracle Data Integrator, Amway provides customized and personalized business intelligence, and the Oracle BI EE dashboards were developed by the Amway Sales organization, which demonstrates business empowerment of the technology. Amway is also leveraging the power of BI to drive business growth in all of its markets.  A new set of Distributor Segmentation metrics are enabling a better understanding of distributor behaviors. A Global Scorecard that Amway developed provides key metrics at a market and global level for executive-level discussions. Product Analysis teams can now highlight repeat purchase rates, product penetration and the success of CRM campaigns. In the words of Dan and Mike, the addition of Exadata 11 months ago has been “a game changer.”  Amway has been able to dramatically reduce complexity, improve performance and increase business productivity and cost savings. For example, the number of indexes on the global data warehouse was reduced from more than 1,000 to less than 20.  Pulling data for the highest level distributors or the largest markets in the company now can be done in minutes instead of hours.  As a result, IT has shifted from performance tuning and keeping the system operational to higher-value business-focused activities. •       “The distributors that have been introduced to the BI reports have found them extremely helpful. Because they have never had this kind of information before, when they were presented with the reports, they wanted to take action immediately!”  -     Sales Development Manager in Latin America Without giving away more, the Amway case study presentation will be one of the unique customer sessions at OpenWorld this year. Speakers Dan Arganbright and Mike Olson have planned an interactive and entertaining session on Monday October 1 at 12:15pm in Moscone West, 2007. I’ll see you there!

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  • How to remove the Mint stuff from my system after installing MATE desktop using MINT repository

    - by tinuz
    I installed the MATE desktop using this manual http://www.unixmen.com/linux-tutorials/linux-distributions/linux-distributions4-ubuntu/1975-install-linuxmint12-extensions-mate-a-mgse-in-ubuntu-1110- but now i can't open my Ubuntu Software Center and can't open the settings from the update manager. I removed mate desktop but it doesn't fix the problem, i also reinstalled the software center, software-properties-gtk and software-properties-common using: sudo apt-get update; sudo apt-get --purge --reinstall install software-center software-properties-common software-properties-gtk. But when using this line i get the following error: Reading package lists... Done Reading package lists... Done Building dependency tree Reading state information... Done 0 upgraded, 0 newly installed, 3 reinstalled, 0 to remove and 0 not upgraded. Need to get 0 B/735 kB of archives. After this operation, 0 B of additional disk space will be used. (Reading database ... 304824 files and directories currently installed.) Preparing to replace software-center 5.0.2 (using .../software-center_5.0.2_all.deb) ... Unpacking replacement software-center ... Preparing to replace software-properties-common 0.81.13.1 (using .../software-properties-common_0.81.13.1_all.deb) ... Unpacking replacement software-properties-common ... Preparing to replace software-properties-gtk 0.81.13.1 (using .../software-properties-gtk_0.81.13.1_all.deb) ... Unpacking replacement software-properties-gtk ... Processing triggers for desktop-file-utils ... Processing triggers for gnome-menus ... Processing triggers for bamfdaemon ... Rebuilding /usr/share/applications/bamf.index... Processing triggers for hicolor-icon-theme ... Processing triggers for man-db ... Processing triggers for shared-mime-info ... Unknown media type in type 'all/all' Unknown media type in type 'all/allfiles' Unknown media type in type 'uri/mms' Unknown media type in type 'uri/mmst' Unknown media type in type 'uri/mmsu' Unknown media type in type 'uri/pnm' Unknown media type in type 'uri/rtspt' Unknown media type in type 'uri/rtspu' Unknown media type in type 'interface/x-winamp-skin' Setting up software-center (5.0.2) ... Traceback (most recent call last): File "/usr/sbin/update-software-center", line 38, in <module> from softwarecenter.db.update import rebuild_database File "/usr/share/software-center/softwarecenter/db/update.py", line 59, in <module> from softwarecenter.db.database import parse_axi_values_file File "/usr/share/software-center/softwarecenter/db/database.py", line 26, in <module> from softwarecenter.db.application import Application File "/usr/share/software-center/softwarecenter/db/application.py", line 25, in <module> from softwarecenter.backend.channel import is_channel_available File "/usr/share/software-center/softwarecenter/backend/channel.py", line 25, in <module> from softwarecenter.distro import get_distro File "/usr/share/software-center/softwarecenter/distro/__init__.py", line 165, in <module> distro_instance=_get_distro() File "/usr/share/software-center/softwarecenter/distro/__init__.py", line 148, in _get_distro module = __import__(distro_id, globals(), locals(), [], -1) ImportError: No module named LinuxMint Setting up software-properties-common (0.81.13.1) ... Setting up software-properties-gtk (0.81.13.1) ... $ Is there a way to fix this problem without having to reinstall Ubuntu 11.10?? thanks in advance tinuz

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  • &lsquo;Publish&hellip;&rsquo; Resulting in Directory With No Files

    - by ToStringTheory
    I was pulling my hair out with this one…  Which isn’t good considering I have so little of it left!  I had just upgraded to the Windows Azure 1.7 SDK the day before with no problems, and used the upgraded ‘Publish…’ dialog to successfully publish a website to my hard disk for hosting on an internal development server.  However, when trying to deploy another project to my file system, it said it was successful, but there were no files in the directory.  The only difference, the first project was an Azure project, the second was a standard ASP.Net Web Application.  If you installed the Windows Azure 1.7 SDK, you may want to read this. The Problem At first it appears that there is no problem: However you may remember that when publishing a web application, the output window will generally iterate through each of the directories as it copies the files from that directory over.  Sure enough, when looking at the output directory – there are no files, no bin directory, no nothing… Troubleshooting Since one site published and the other did not, I believed that the failure may have been to a failed SQL Server 2012 installation that happened between publish.  I rolled back the installation, however that did not work either.  I also checked the Configuration Manager dialog, and ensured that the projects were selected to actually build (just checking, even though the output said it built them..)  I checked the properties of the solution and the projects, and a selection of files in the project to make sure that they were selected for content…  Nothing seemed to work. I then decided to uninstall the Azure 1.7 SDK to see if that was the culprit.  When I opened the Windows 7 ‘Uninstall a Program’ dialog, I noticed that the Azure SDK came with 2 extra packages that just so happen to be in a Release Candidate state from Microsoft – ‘Microsoft Web Deploy 3.0’ and ‘Microsoft Web Publish – Visual Studio 2010’.  It dawned on me that the publish dialog must not be just for Azure, since it appeared when I tried to deploy the regular web application as well.  Therefore, it must have been an upgrade to the publish mechanism in Visual Studio.  I uninstalled both of the programs and received my old publish dialog once again, and was able to successfully publish the solution above as I had done before. After celebrating solving the problem, I tried reinstalling the Azure package, to see if it would repair the publishing process. Even though it brought back the updated dialogs, it did not publish any files. Instead of uninstalling and retreating, I now KNEW what the cause was, and these were packages not just for Azure. I now knew a product name to search for. The Solution Sure enough, with the correct search term in Google – ‘microsoft web publish no files’, and setting the timeline to 1 week, I found what I needed - Microsoft Connect - Publish Web Application FAILS! (by Andrew Rits). I am surprised that I missed something that ended up being so simple…  In the Configuration Manager, I had the following settings: This is how I had been building and debugging the solution always…  However, apparently when installing the new Web Publishing package, it does things a little differently in its configuration for publishing: You see the difference?  The configuration here is set to ‘x86’ instead of ‘Any CPU’.  Sure enough, as soon as I switched the configuration to ‘Release – Any CPU’, the deployment built and published all of my files as I expected. Conclusion It was a small change, but apparently the new ‘Publish web application’ defaults to the x86 configuration, thereby not copying any of the project/bin files to the publish target directory.  I spent forever trying things, but this small drop down eluded me until I was able to target that the dialog was actually working apparently, I just didn’t have the correct configuration. I hope that this saves you the hours of frustration and hastened hair loss that it caused me…  I also hope that before Microsoft brings this publishing package out of RC status, that they change the behavior of that menu to default to the settings of the old publish menu for the first time. Happy Coding!

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  • Silverlight Cream for March 21, 2010 -- #816

    - by Dave Campbell
    In this Issue: Michael Washington, John Papa(-2-, -3-, -4-), Jonas Follesø, David Anson, Scott Guthrie, Andrej Tozon, Bill Reiss(-2-), Pete Blois, and Lee. Shoutouts: Frank LaVigne has a Mix10 Session Downloader for us all to use... thanks Frank! Read what Ward Bell has to say about MVVM, Josh Smith’s Way ... it's all good. Robby Ingebretsen posts on his 10 Favorite Open Source Fonts You Can Embed in WPF or Silverlight Mike Harsh posted Slides and Demos from my MIX10 Session . The download link at Drop.io is down for maintenance until Sunday evening, March 21. From SilverlightCream.com: Blend 4: TreeView SelectedItemChanged using MVVM Michael Washington has a post up about doing SelectedItemChanged on a TreeView with MVVM, oh and he's starting out in Blend 4... Silverlight TV 14: Developing for Windows Phone 7 with Silverlight John Papa hit Silverlight TV pretty hard at the beginning of MIX10. This first one is with Mike Harsh talking about WP7. (Hi Mike ... wondered where you'd run off to!), and you can go to the shoutout section to get Mike's session material from MIX as well. Silverlight TV 15: Announcing Silverlight 4 RC at MIX 10 In this next Silverlight TV(15), John Papa and Adam Kinney discuss Silverlight 4RC ... thank goodness it's out, we can all let go of the breath we've been holding in :) Silverlight TV 16: Tim Heuer and Jesse Liberty Talk about Silverlight 4 RC at MIX 10 Silverlight TV 16 has John Papa sharing the spotlight with Jesse Liberty and Tim Heuer ... geez... can you find 3 more kowledgable Silverlight folks to listen to? No? then go listen to this :) Silverlight TV 17: Build a Twitter Client for Windows Phone 7 with Silverlight The latest Silverlight TV has John Papa bringing Mike Harsh back to produce a Twitter Client for WP7. Simulating multitouch on the Windows Phone 7 Emulator Jonas Follesø has a great post up about simulating multi-touch on WP7 using multiple mice ... yeah, you read that right :) Using IValueConverter to create a grouped list of items simply and flexibly David Anson demonstrates grouping items in a ListBox using IValueConverter. I think I can pretty well guarantee I would NOT have thought of doing this.. :) Building a Windows Phone 7 Twitter Application using Silverlight In the MIX10 first-day keynote, Scott Guthrie did File->New Project and built a WP7 Twitter app. He has that up as a tutorial with all sorts of external links including one to the keynote itself. Named and optional parameters in Silverlight 4 Andrej Tozon delves into the optional parameters that are now available to Silverlight developers... pretty cool stuff. Space Rocks game step 4: Inheriting from Sprite Bill Reiss continues with his game development series with this one on inheriting from the Sprite class and centering objects Space Rocks game step 5: Rotating the ship Bill Reiss's episode 5 is on rotating the ship you setup in episode 4. Don't worry about the transforms, Bill gives it all to us :) Labyrinth Sample for Windows Phone Wow... check out the sample Pete Blois did for the Phone... Silverlight coolness :) PathListBox in SL4 – firstlook Lee has a post up on the PathListBox. I think this is going to catch on quick... it's just too cool not to! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Google TV Gets Bad Reception. Can Media Center Pull in the Signal?

    - by andrewbrust
    The news hit Monday morning that Google has decided to delay the release of its Google TV platform, and has asked its OEMs to delay any products that embed the software.  Coming just about two weeks prior to the 2011 Consumer Electronics Show (CES), Google’s timing is about the worst imaginable.  CES is where the platform should have had its coming out party, especially given all the anticipation that has built up since its initial announcement came 7 months ago. At last year’s CES, it seemed every consumer electronics company had fashioned its own software stack for Internet-based video programming and applications/widgets on its TVs, optical disc players and set top boxes.  In one case, I even saw two platforms on a single TV set (one provided by Yahoo and the other one native to the TV set). The whole point of Google TV was to solve this problem and offer a standard, embeddable platform.  But that won’t be happening, at least not for a while.  Google seems unable to get it together, and more proprietary approaches, like Apple TV, don’t seem to be setting the world of TV-Internet convergence on fire, either. It seems to me, that when it comes to building a “TV operating system,” Windows Media Center is still the best of a bad bunch.  But it won’t stay so for much longer without some changes.  Will Redmond pick up the ball that Google has fumbled?  I’m skeptical, but hopeful.  Regardless, here are some steps that could help Microsoft make the most of Google’s faux pas: Introduce a new Media Center version that uses XBox 360, rather than Windows 7 (or 8), as the platform.  TV platforms should be appliance-like, not PC-like.  Combine that notion with the runaway sales numbers for Xbox 360 Kinect, and the mass appeal it has delivered for Xbox, and the switch form Windows makes even more sense. As I have pointed out before, Microsoft’s Xbox implementation of its Mediaroom platform (announced and demoed at last year’s CES) gets Redmond 80% of the way toward this goal.  Nothing stops Microsoft from going the other 20%, other than its own apathy, which I hope has dissipated. Reverse the decision to remove Drive Extender technology from Windows Home Server (WHS), and create deep integration between WHS and Media Center.  I have suggested this previously as well, but the recent announcement that Drive Extender would be dropped from WHS 2.0 creates the need for me to a) join the chorus of people urging Microsoft to reconsider and b) reiterate the importance of Media Center-WHS integration in the context of a Google compete scenario. Enable Windows Phone 7 (WP7) as a Media Center client.  This would tighten the integration loop already established between WP7, Xbox and Zune.  But it would also counter Echostar/DISH Network/Sling Media, strike a blow against Google/Android (and even Apple/iOS) and could be the final strike against TiVO. Bring the WP7 user interface to Media Center and Kinect-enable it.  This would further the integration discussed above and would be appropriate recognition of WP7’s Metro UI having been built on the heritage of the original Media Center itself.  And being able to run your DVR even if you can’t find the remote (or can’t see its buttons in the dark) could be a nifty gimmick. Microsoft can do this but its consumer-oriented organization, responsible for Xbox, Zune and WP7, has to take the reins here, or none of this will likely work.  There’s a significant chance that won’t happen, but I won’t let that stop me from hoping that it does and insisting that it must.  Honestly, this fight is Microsoft’s to lose.

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  • The Next Wave of PeopleSoft Capabilities for the Staffing Industry Is Here

    - by Mark Rosenberg
    With the release of PeopleSoft Financials and Supply Chain Management 9.1 Feature Pack 2 in January this year, we introduced substantial new capabilities for our Staffing Industry customers. Through a co-development project with Infosys Limited, we have enriched Oracle's PeopleSoft Staffing Solution with new tools aimed at accelerating and improving the quality of job order fulfillment, increasing branch recruiter productivity, and driving profitable growth. Staffing industry firms succeed based on their ability to rapidly, cost-effectively, and continually fill their pipelines with new clients and job orders, recruit the best talent, and match orders with talent. Pressure to execute in each of these functional areas is even more acute on staffing firms as contingent labor becomes a more substantial and permanent part of the workforce mix. In an industry that creates value through speedy execution, there is little room for manual, inefficient processes and brittle, custom integrations, which throttle profitability and growth. The latest wave of investment in the PeopleSoft Staffing Solution focuses on generating efficiency and flexibility for our customers. Simplicity To operate profitably and continue growing, a Staffing enterprise needs its client management, recruiting, order fulfillment, and other processes to function in harmony. Most importantly, they need to be simple for recruiters, branch managers, and applicants to access and understand. The latest PeopleSoft Staffing Solution set of enhancements includes numerous automated defaulting mechanisms and information-rich dashboard pagelets that even a new employee can learn quickly. Pending Applicant, Agenda management, Search, and other pagelets are just a few of the newest, easy-to-use tools that not only aggregate and summarize information, but also provide instant access to applicants, tasks, and key reports for branch staff. Productivity The leading firms in the Staffing industry are those that can more efficiently orchestrate large numbers of candidates, clients, and orders than their competitors can. PeopleSoft Financials and Supply Chain Management 9.1 Feature Pack 2 delivers productivity boosters that Staffing firms can leverage to streamline tasks and processes for competitive advantage. For example, we enhanced the Recruiting Funnel, which manages the candidate on-boarding process, with a highly interactive user interface. It integrates disparate Staffing business processes and exploits new PeopleTools technologies to offer a superior on-boarding user experience. Automated creation of agenda items and assignment tasks for each candidate minimizes setup and organizes assignment steps for the on-boarding process. Mass updates of tasks and instant access to the candidate overview page (which we also expanded), candidate event status, event counts, and other key data enable recruiters to better serve clients and candidates. Lower TCO Constructing and maintaining an efficient yet flexible labor supply chain can be complicated, let alone expensive. Traditionally, Staffing firms have been challenged in controlling their technology cost of ownership because connecting candidate and client-facing tools involved building and integrating custom applications and technologies and managing staff turnover, placing heavy demands on IT and support staff. With PeopleSoft Financials and Supply Chain Management 9.1 Feature Pack 2, there are two major enhancements that aggressively tackle these challenges. First, we added another integration framework to enable cost-effective linking of the Staffing firm’s PeopleSoft applications and its job board distributors. (The first PeopleSoft 9.1 Feature Pack released in March 2011 delivered an integration framework to connect to resume parsing providers.) Second, we introduced the teaming concept to enable work to be partitioned to groups, as well as individuals. These two capabilities, combined with a host of others, position Staffing firms to configure and grow their businesses without growing their IT and overhead expenditures. For our Staffing Industry customers, PeopleSoft Financials and Supply Chain Management 9.1 Feature Pack 2 is loaded with high-value tools aimed at enabling and sustaining a flexible labor supply chain. For more information, contact [email protected] or [email protected].

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  • The dislikes of TDD

    - by andrewstopford
    I enjoy debates about TDD and Brian Harrys blog post is no exception. Brian sounds out what he likes and dislikes about TDD and it's the dislikes I'll focus on. The idea of having unit tests that cover virtually every line of code that I’ve written that I have to refactor every time I refactor my code makes me shudder.  Doing this way makes me take nearly twice as long as it would otherwise take and I don’t feel like I get sufficient benefits from it. Refactoring your tests to match your refactored code sounds like the tests are suffering. Too many hard dependencies with no SOLID concerns are a sure fire reason you would do this. Maybe at the start of a TDD cycle you would need to do this as your design evolves and you remove these dependencies but this should quickly be resolved as you refactor. If you find your self still doing it then stop and look back at your design. Don’t get me wrong, I’m a big fan of unit tests.  I just prefer to write them after the code has stopped shaking a bit.  In fact most of my early testing is “manual”.  Either I write a small UI on top of my service that allows me to plug in values and try it or write some quick API tests that I throw away as soon as I have validated them. The problem with this is that a UI can make assumptions on your code that then just unit test around and very quickly the design becomes bad and you technical debt sweeps in. If you want to blackbox test your code with a UI then do so after your TDD cycles not before. This is probably by biggest issue with a literal TDD interpretation.  TDD says you never write a line of code without a failing test to show you need it.  I find it leads developers down a dangerous path.  Without any help from a methodology, I have met way too many developers in my life that “back into a solution”.  By this, I mean they write something, it mostly works and they discover a new requirement so they tack it on, and another and another and when they are done, they’ve got a monstrosity of special cases each designed to handle one specific scenario.  There’s way more code than there should be and it’s way too complicated to understand. I believe in finding general solutions to problems from which all the special cases naturally derive rather than building a solution of special cases.  In my mind, to do this, you have to start by conceptualizing and coding the framework of the general algorithm.  For me, that’s a relatively monolithic exercise. TDD is an development pratice not a methodology, the danger is that the solution becomes a mass of different things that violate DRY. TDD won't solve these problems, only good communication and practices like pairing will help. Above all else an assumption that TDD replaces a methodology is a mistake, combine it with what ever works for your team\business but only good communication will help. A good naming scheme\structure for folders, files and tests can help you and your team isolate what tests are for what.

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  • SQL SERVER – SQL Server Misconceptions and Resolution – A Practical Perspective – TechEd 2012 India

    - by pinaldave
    TechEd India 2012 is just around the corner and I will be presenting there in two different sessions. On the very first day of this event, my presentation will be all about SQL Server Misconceptions and Resolution – A Practical Perspective. The dictionary tells us that a “misconception” means a view or opinion that is incorrect and is based on faulty thinking or understanding. In SQL Server, there are so many misconceptions. In fact, when I hear some of these misconceptions, I feel like fainting at that very moment! Seriously, at one time, I came across the scenario where instead of using INSERT INTO…SELECT, the developer used CURSOR believing that cursor is faster (duh!). Here is the link the blog post related to this. Pinal and Vinod in 2009 I have been presenting in TechEd India for last three years. This is my fourth opportunity to present a technical session on SQL Server. Just like the previous years, I decided to present something different. Here is a novelty of this year: I will be presenting this session with Vinod Kumar. Vinod Kumar and I have a great synergy when we work together. So far, we have written one SQL Server Interview Questions and Answers book and 2 video courses: (1) SQL Server Questions and Answers (2) SQL Server Performance: Indexing Basics. Pinal and Vinod in 2011 When we sat together and started building an outline for this course, we had many options in mind for this tango session. However, we have decided that we will make this session as lively as possible while keeping it natural at the same time. We know our flow and we know our conversation highlight, but we do not know what exactly each of us is going to present. We have decided to challenge each other on stage and push each other’s knowledge to the verge. We promise that the session will be entertaining with lots of SQL Server trivia, tips and tricks. Here are the challenges that I’ll take on: I will puzzle Vinod with my difficult questions I will present such misconception that Vinod will have no resolution for it. I need your help.  Will you help me stump Vinod? If yes, come and attend our session and join me to prove that together we are superior (a friendly brain clash, but we must win!). SQL Server enthusiasts and SQL Server fans are going to have gala time at #TechEdIn as we have a very solid lineup of the speaker and extremely interesting sessions at TechEdIn. Read the complete blog post of Vinod. Session Details Title: SQL Server Misconceptions and Resolution – A Practical Perspective (Add to Calendar) Abstract: “Earth is flat”! – An ancient common misconception, which has been proven incorrect as we progressed in modern times. In this session we will see various database misconceptions prevailing and their resolution with the aid of the demos. In this unique session audience will be part of the conversation and resolution. Date and Time: March 21, 2012, 15:15 to 16:15 Location: Hotel Lalit Ashok - Kumara Krupa High Grounds, Bengaluru – 560001, Karnataka, India. Add to Calendar Please submit your questions in the comments area and I will be for sure discussing them during my session. If I pick your question to discuss during my session, here is your gift I commit right now – SQL Server Interview Questions and Answers Book. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Interview Questions and Answers, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology Tagged: TechEd, TechEdIn

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  • Oracle Database 12 c Training and Certification: What’s in it for Me?

    - by KJones
    Oracle Database 12c has officially launched! Through Oracle University, our expert instructors can introduce you to the features and functions of this new Oracle Database 12c product. Through training courses and certification exam prep seminars, you can build up your database knowledge and apply this knowledge to advance your career. Already an Oracle Database Expert? Why Oracle Database 12c Training is still a Good Idea Oracle is the industry leader for database technology and takes the release of new products very seriously. We continue to listen to customer needs and add features and functionality to address those needs. Oracle Database 12c is no exception. The following areas have been greatly enhanced and should be considered for your additional training or certification: • Database for Cloud Computing • Compression and Information Lifecycle Management (ILM) • Improved Performance & Scalability • Extreme Availability • Security Defense in Depth • Manageability Oracle Certified Database Administrators Reap Career Rewards Becoming an expert user of database technology through Oracle University's certification program widens your skill set to demonstrate your expertise implementing the most advanced database technology available. By doing so, you'll make yourself a more marketable employee and candidate in the job market.  Reasons to Become an Oracle Certified Database Administrator of Oracle Database 12c: • The new Oracle Database 12c certifications emphasize more advanced skills that align with industry standards, resulting in an even more valuable credential for customers and partners. • The Oracle Certified Associate (OCA) for Oracle Database 12c centers upon certification objectives that measure IT professionals' day-to-day skills, along with your ability to manage challenges. • Building upon all of the competencies incorporated into Oracle's Database 12c OCA certification, the Oracle Certified Professional (OCP) for Oracle Database 12c certification includes advanced knowledge and skills required of top-performing database administrators. • The Oracle Certified Master (OCM) for Oracle Database 12c - a very challenging and elite top-level certification - certifies the most highly skilled and experienced database experts. • Oracle offers 12c upgrade paths for existing Oracle Certified Professionals (OCP) and Oracle Certified Masters (OCM). Database 12c Training and Certification: Built with Your Input When creating Oracle Database 12c training courses and certifications, we wanted to know which tasks are most important in a DBA's day-to-day work. Instead of assuming what those tasks might be, we decided to develop a job task analysis survey for DBAs. The response rate from DBAs from around the world was overwhelming! The survey focused on the following key database areas: • DBA Core Essentials • Database Storage • High Availability • Scalability • Networking • Security • Very Large Database Administration • Distributed Databases After conducting this survey, we took this specific feedback and used it to help mold the new Oracle Database 12c training and certification curriculum. The benefit to you? You now have access to Oracle Database 12c courses and certification exams that were created with your specific on-the-job tasks in mind. Explore Oracle Database 12c Training & Certification Today Investing in Oracle Database 12c training courses and certifications will help you develop a great deal of knowledge, experience and expertise. Explore our portfolio of offerings to determine which skills you need as a DBA to get up-to-speed on Oracle Database 12c technology. Questions or comments about the new Oracle Database 12c offerings? Let us know in the comments below. - Diana Gray, Principle Curriculum Product Manager and Raza Siddiqui, Senior Principle Curriculum Product Manager

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  • OWB 11gR2 - Find and Search Metadata in Designer

    - by David Allan
    Here are some tools and techniques for finding objects, specifically in the design repository. There are ways of navigating and collating objects that are useful for day to day development and build-time usage - this includes features out of the box and utilities constructed on top. There are a variety of techniques to navigate and find objects in the repository, the first 3 are out of the box, the 4th is an expert utility. Navigating by the tree, grouping by project and module - ok if you are aware of the exact module/folder that objects reside in. The structure panel is a useful way of finding parts of an object, especially when large rather than using the canvas. In large scale projects it helps to have accelerators (either find or collections below). Advanced find to search by name - 11gR2 included a find capability specifically for large scale projects. There were improvements in both the tree search and the object editors (including highlighting in mapping for example). So you can now do regular expression based search and quickly navigate to objects within a repository. Collections - logically organize your objects into virtual folders by shortcutting the actual objects. This is useful for a range of things since all the OWB services operate on collections too (export/import, validation, deployment). See the post here for new collection functionality in 11gR2. Reports for searching by type, updated on, updated by etc. Useful for activities such as periodic incremental actions (deploy all mappings changed in the past week). The report style view is useful since I can quickly see who changed what and when. You can see all the audit details for objects within each objects property inspector, but its useful to just get all objects changed today or example, all objects changed since my last build etc. This utility combines both UI extensions via experts and the public views on the repository. In the figure to the right you see the contextual option 'Object Search' which invokes the utility, you can see I have quite a number of modules within my project. Figure out all the potential objects which have been changed is not simple. The utility is an expert which provides this kind of search capability. The utility provides a report of the objects in the design repository which satisfy some filter criteria. The type of criteria includes; objects updated in the last n days optionally filter the objects updated by user filter the user by project and by type (table/mappings etc.) The search dialog appears with these options, you can multi-select the object types, so for example you can select TABLE and MAPPING. Its also possible to search across projects if need be. If you have multiple users using the repository you can define the OWB user name in the 'Updated by' property to restrict the report to just that user also. Finally there is a search name that will be used for some of the options such as building a collection - this name is used for the collection to be built. In the example I have done, I've just searched my project for all process flows and mappings that users have updated in the last 7 days. The results of the query are returned in a table containing the object names, types, full path and audit details. The columns are sort-able, you can sort the results by name, type, path etc. One of the cool things here, is that you can then perform operations on these objects - such as edit them, export single selection or entire results to MDL, create a collection from the results (now you have a saved set of references in the repository, you could do deploy/export etc.), create a deployment script from the results...or even add in your own ideas! You see from this that you can do bulk operations on sets of objects based on search results. So for example selecting the 'Build Collection' option creates a collection with all of the objects from my search, you can subsequently deploy/generate/maintain this collection of objects. Under the hood of the expert if just basic OMB commands from the product and the use of the public views on the design repository. You can see how easy it is to build up macro-like capabilities that will help you do day-to-day as well as build like tasks on sets of objects.

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  • How to make software development decisions based on facts

    - by Laila
    We love to hear stories about the many and varied ways our customers use the tools that we develop, but in our earnest search for stories and feedback, we'd rather forgotten that some of our keenest users are fellow RedGaters, in the same building. It was almost by chance that we discovered how the SQL Source Control team were using SmartAssembly. As it happens, there is a separate account (here on Simple-Talk) of how SmartAssembly was used to support the Early Access program; by providing answers to specific questions about how the SQL Source Control product was used. But what really got us all grinning was how valuable the SQL Source Control team found the reports that SmartAssembly was quickly and painlessly providing. So gather round, my friends, and I'll tell you the Tale Of The Framework Upgrade . <strange mirage effect to denote a flashback. A subtle background string of music starts playing in minor key> Kevin and his team were undecided. They weren't sure whether they could move their software product from .NET 2 to .NET 3.5 , let alone to .NET 4. You see, they were faced with having to guess what version of .NET was already installed on the average user's machine, which I'm sure you'll agree is no easy task. Upgrading their code to .NET 3.5 might put a barrier to people trying the tool, which was the last thing Kevin wanted: "what if our users have to download X, Y, and Z before being able to open the application?" he asked. That fear of users having to do half an hour of downloads (.followed by at least ten minutes of installation. followed by a five minute restart) meant that Kevin's team couldn't take advantage of WCF (Windows Communication Foundation). This made them sad, because WCF would have allowed them to write their code in a much simpler way, and in hours instead of days (as was the case with .NET 2). Oh sure, they had a gut feeling that this probably wasn't the case, 3.5 had been out for so many years, but they weren't sure. <background music switches to major key> SmartAssembly Feature Usage Reporting gave Kevin and his team exactly what they needed: hard data on their users' systems, both hardware and software. I was there, I saw it happen, and that's not the sort of thing a woman quickly forgets. I'll always remember his last words (before he went to lunch): "You get lots of free information by just checking a box in SmartAssembly" is what he said. For example, they could see how many CPU cores their customers were using, and found out that they should be making use of parallelism to take advantage of available cores. But crucially, (and this is the moral of my tale, dear reader), Kevin saw that 99% of SQL Source Control's users were on .NET 3.5 or above.   So he knew that they could make the switch and that is was safe to do so. With this reassurance, they could use WCF to not only make development easier, but to also give them a really nice way to do inter-process communication between the Source Control and the SQL Compare products. To have done that on .NET 2.0 was certainly possible <knowing chuckle>, but Microsoft have made it a lot easier with WCF. <strange mirage effect to denote end of flashback> So you see, with Feature Usage Reporting, they finally got the hard evidence they needed to safely make the switch to .NET 3.5, knowing it would not inconvenience their users. And that, my friends, is just the sort of thing we like to hear.

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  • They may block off Howard Street—but Oracle OpenWorld is a two-way street.

    - by Oracle Accelerate for Midsize Companies
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 by Jim Lein, Sr. Director, Oracle Accelerate for Midsize Companies “Engineered to Inform and Inspire”—that’s the theme of Oracle OpenWorld 2012. In early October, tens of thousands of attendees will descend on the streets of San Francisco because they share one thing in common: the desire to learn more about Oracle. You might think that’s the way we, Oracle employees, look at this event—as just another opportunity for attendees to learn about what we do. But it’s really a two way street. Every year I’m amazed by how informed and inspired I am by our customers and their companies. Midsize companies buy Oracle to grow. As part of the Oracle Accelerate for Midsize Companies team I get to talk with our partners and business leaders at growing companies almost every day, usually via phone. Oracle OpenWorld presents the perfect opportunity to meet some of them in person, in an informal setting, and in one of the most beautiful cities in the world. The stories our customers tell me about their businesses provide vivid examples of how they have overcome the challenges of managing increasingly complex global operations and growing during uncertain economic conditions. It’s no secret that my favorite session at Oracle OpenWorld (besides Larry Ellison’s keynotes and the Customer Appreciation Event, of course) is the Oracle Accelerate Customer Panel. This year we’re featuring executives from three companies who deployed Oracle ERP rapidly to support their company’s growth: Chris Powell, VP and Corporate Controller of Beats by Dr. Dre, a California based designer and manufacturer of premium headphones (sorry, no free samples), Iñaki Zuazo, CIO of Industrias Juno, a building materials provider based in Spain, Kamran Moosa, Project Coordinator for Spartan Engineering, a provider of engineering and construction support services for an LPG storage project in Texas, and That’s a pretty diverse lineup and it will be interesting to hear the perspectives of both IT and financial project stakeholders. The session, “Oracle Accelerate Customer Case Studies: Rapid Deployment of Oracle Applications”, is at 3:30 pm on Wednesday, October 3, in the Concert room at the Palace Hotel. Oracle loves our hometown of San Francisco and it’s a great place to host Oracle OpenWorld. It’s now San Francisco’s largest conference and the city closes off Howard Street to better accommodate the attendees. Some Bay Area commuters may be inconvenienced for a few days by this closure but the conference brings about $100 million into the local economy. Now that’s a two-way street. More Oracle Accelerate at Oracle OpenWorld “Faster, Better, Cheaper Application Deployment with Oracle Business Accelerators”, Monday, October 1st, 10:45 a.m., Moscone West Room 3016 “Oracle Accelerate and Oracle Business Accelerators for Midsize Companies”, (partners only), Wednesday, October 3, 10:15 a.m., Marriott – Golden Gate B Visit the Oracle Accelerate and Oracle Business Accelerator Kiosk in the Moscone West Exhibit Grounds Download the Focus On Oracle Accelerate for Midsize Companies Focus document /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

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  • Installing SharePoint 2010 in one machine with built in database

    - by sreejukg
    It is very easy to deploy SharePoint 2010 in a single server using the built-in database. Normally one need to choose such installation for evaluation purposes. When installing with default settings, setup installs Microsoft SQL server 2008 express database along with SharePoint. After installing SharePoint, you need to run SharePoint products and technology configuration wizard which will install central admin website and creates the configuration database and content database for SharePoint sites. Limitations 1. You can not perform this installation on a domain controller 2. The maximum size for express edition database is 4 GB SharePoint 2010 only supports 64 bit operating systems. The installation steps are for windows server r2 64 bit enterprise edition. Installation steps The first screen for the installation is as follows As a first step you need to install the s/w prerequisites. Click on the corresponding link Click next, here you have to agree on the license terms. Select the checkbox and then click next. The installation will starts. The progress will be updated in the screen. This may take some time as during this process, there are some components needs to be downloaded from internet. Make sure you are connected to the internet, then only the installation will become a success. If any error occurs, it will display the error, you need to configure in order to continue. If everything ok you will receive the following success page. Click finish to exit the installation window. Now from the first screen, select Install SharePoint server. This will install SharePoint and SQL server 2008 express edition. First you need to enter the product key for SharePoint. Enter the product key and clicks continue. Now you need to accept the license agreement. Select the checkbox and click on continue. Select the installation type you want.   Now click on the standalone button. In production scenario, you need to select the server farm installation. This article only cover the first option, installing server farm is not in the scope of this article. Once you click on the standalone, the installation starts and you can view the progress as below. If any error occurred during installation, you will get the details and link to the log file. Refer log file and fix the corresponding issue and then start the installation again. If installation completes without any error, you will see the below screen. Make sure you selected the check box “Run the SharePoint products Configuration Wizard now” and click close. The SharePoint products configuration wizard starts. Click next; you will get the following warning Click yes and the configuration steps starts. You can view the progress for each step. Once completed the below screen appears to the user. Click finish to complete the installation. Now SharePoint installation is completed. You can navigate to SharePoint central administration website from the administrative tools and start building your portal. Good luck

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  • Clustering for Mere Mortals (Pt2)

    - by Geoff N. Hiten
    Planning. I could stop there and let that be the entirety post #2 in this series.  Planning is the single most important element in building a cluster and the Laptop Demo Cluster is no exception.  One of the more awkward parts of actually creating a cluster is coordinating information between Windows Clustering and SQL Clustering.  The dialog boxes show up hours apart, but still have to have matching and consistent information. Excel seems to be a good tool for tracking these settings.  My workbook has four pages: Systems, Storage, Network, and Service Accounts.  The systems page looks like this:   Name Role Software Location East Physical Cluster Node 1 Windows Server 2008 R2 Enterprise Laptop VM West Physical Cluster Node 2 Windows Server 2008 R2 Enterprise Laptop VM North Physical Cluster Node 3 (Future Reserved) Windows Server 2008 R2 Enterprise Laptop VM MicroCluster Cluster Management Interface N/A Laptop VM SQL01 High-Performance High-Security Instance SQL Server 2008 Enterprise Edition x64 SP1 Laptop VM SQL02 High-Performance Standard-Security Instance SQL Server 2008 Enterprise Edition x64 SP1 Laptop VM SQL03 Standard-Performance High-Security Instance SQL Server 2008 Enterprise Edition x64 SP1 Laptop VM Note that everything that has a computer name is listed here, whether physical or virtual. Storage looks like this: Storage Name Instance Purpose Volume Path Size (GB) LUN ID Speed Quorum MicroCluster Cluster Quorum Quorum Q: 2     SQL01Anchor SQL01 Instance Anchor SQL01Anchor L: 2     SQL02Anchor SQL02 Instance Anchor SQL02Anchor M: 2     SQL01Data1 SQL01 SQL Data SQL01Data1 L:\MountPoints\SQL01Data1 2     SQL02Data1 SQL02 SQL Data SQL02Data1 M:\MountPoints\SQL02Data1       Starting at the left is the name used in the storage array.  It is important to rename resources at each level, whether it is Storage, LUN, Volume, or disk folder.  Otherwise, troubleshooting things gets complex and difficult.  You want to be able to glance at a resource at any level and see where it comes from and what it is connected to. Networking is the same way:   System Network VLAN  IP Subnet Mask Gateway DNS1 DNS2 East Public Cluster1 10.97.230.x(DHCP) 255.255.255.0 10.97.230.1 10.97.230.1 10.97.230.1 East Heartbeat Cluster2   255.255.255.0       West Public Cluster1 10.97.230.x(DHCP) 255.255.255.0 10.97.230.1 10.97.230.1 10.97.230.1 West Heartbeat Cluster2   255.255.255.0       North Public Cluster1 10.97.230.x(DHCP) 255.255.255.0 10.97.230.1 10.97.230.1 10.97.230.1 North Heartbeat Cluster2   255.255.255.0       SQL01 Public Cluster1 10.97.230.x(DHCP) 255.255.255.0       SQL02 Public Cluster1 10.97.230.x(DHCP) 255.255.255.0       One hallmark of a poorly planned and implemented cluster is a bunch of "Local Network Connection #n" entries in the network settings page.  That lets me know that somebody didn't care about the long-term supportabaility of the cluster.  This can be critically important with Hyper-V Clusters and their high NIC counts.  Final page:   Instance Service Name Account Password Domain OU SQL01 SQL Server SVCSQL01 Baseline22 MicroAD Service Accounts SQL01 SQL Agent SVCSQL01 Baseline22 MicroAD Service Accounts SQL02 SQL Server SVC_SQL02 Baseline22 MicroAD Service Accounts SQL02 SQL Agent SVC_SQL02 Baseline22 MicroAD Service Accounts SQL03 (Future) SQL Server SVC_SQL03 Baseline22 MicroAD Service Accounts SQL03 (Future) SQL Agent SVC_SQL03 Baseline22 MicroAD Service Accounts             Installation Account           administrator            Yes.  I write down the account information.  I secure the file via NTFS, but I don't want to fumble around looking for passwords when it comes time to rebuild a node. Always fill out the workbook COMPLETELY before installing anything.  The whole point is to have everything you need at your fingertips before you begin.  The install experience is so much better and more productive with this information in place.

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  • What’s the use of code reuse?

    - by Tony Davis
    All great developers write reusable code, don’t they? Well, maybe, but as with all statements regarding what “great” developers do or don’t do, it’s probably an over-simplification. A novice programmer, in particular, will encounter in the literature a general assumption of the importance of code reusability. They spend time worrying about DRY (don’t repeat yourself), moving logic into specific “helper” modules that they can then reuse, agonizing about the minutiae of the class structure, inheritance and interface design that will promote easy reuse. Unfortunately, writing code specifically for reuse often leads to complicated object hierarchies and inheritance models that are anything but reusable. If, instead, one strives to write simple code units that are highly maintainable and perform a single function, in a concise, isolated fashion then the potential for reuse simply “drops out” as a natural by-product. Programmers, of course, care about these principles, about encapsulation and clean interfaces that don’t expose inner workings and allow easy pluggability. This is great when it helps with the maintenance and development of code but how often, in practice, do we actually reuse our code? Most DBAs and database developers are familiar with the practical reasons for the limited opportunities to reuse database code and its potential downsides. However, surely elsewhere in our code base, reuse happens often. After all, we can all name examples, such as date/time handling modules, which if we write with enough care we can plug in to many places. I spoke to a developer just yesterday who looked me in the eye and told me that in 30+ years as a developer (a successful one, I’d add), he’d never once reused his own code. As I sat blinking in disbelief, he explained that, of course, he always thought he would reuse it. He’d often agonized over its design, certain that he was creating code of great significance that he and other generations would reuse, with grateful tears misting their eyes. In fact, it never happened. He had in his head, most of the algorithms he needed and would simply write the code from scratch each time, refining the algorithms and tailoring the code to meet the specific requirements. It was, he said, simply quicker to do that than dig out the old code, check it, correct the mistakes, and adapt it. Is this a common experience, or just a strange anomaly? Viewed in a certain light, building code with a focus on reusability seems to hark to a past age where people built cars and music systems with the idea that someone else could and would replace and reuse the parts. Technology advances so rapidly that the next time you need the “same” code, it’s likely a new technique, or a whole new language, has emerged in the meantime, better equipped to tackle the task. Maybe we should be less fearful of the idea that we could write code well suited to the system requirements, but with little regard for reuse potential, and then rewrite a better version from scratch the next time.

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  • Logging WebSocket Frames using Chrome Developer Tools, Net-internals and Wireshark (TOTD #184)

    - by arungupta
    TOTD #183 explained how to build a WebSocket-driven application using GlassFish 4. This Tip Of The Day (TOTD) will explain how do view/debug on-the-wire messages, or frames as they are called in WebSocket parlance, over this upgraded connection. This blog will use the application built in TOTD #183. First of all, make sure you are using a browser that supports WebSocket. If you recall from TOTD #183 then WebSocket is combination of Protocol and JavaScript API. A browser supporting WebSocket, or not, means they understand your web pages with the WebSocket JavaScript. caniuse.com/websockets provide a current status of WebSocket support in different browsers. Most of the major browsers such as Chrome, Firefox, Safari already support WebSocket for the past few versions. As of this writing, IE still does not support WebSocket however its planned for a future release. Viewing WebSocket farmes require special settings because all the communication happens over an upgraded HTTP connection over a single TCP connection. If you are building your application using Java, then there are two common ways to debug WebSocket messages today. Other language libraries provide different mechanisms to log the messages. Lets get started! Chrome Developer Tools provide information about the initial handshake only. This can be viewed in the Network tab and selecting the endpoint hosting the WebSocket endpoint. You can also click on "WebSockets" on the bottom-right to show only the WebSocket endpoints. Click on "Frames" in the right panel to view the actual frames being exchanged between the client and server. The frames are not refreshed when new messages are sent or received. You need to refresh the panel by clicking on the endpoint again. To see more detailed information about the WebSocket frames, you need to type "chrome://net-internals" in a new tab. Click on "Sockets" in the left navigation bar and then on "View live sockets" to see the page. Select the box with the address to your WebSocket endpoint and see some basic information about connection and bytes exchanged between the client and the endpoint. Clicking on the blue text "source dependency ..." shows more details about the handshake. If you are interested in viewing the exact payload of WebSocket messages then you need a network sniffer. These tools are used to snoop network traffic and provide a lot more details about the raw messages exchanged over the network. However because they provide lot more information so they need to be configured in order to view the relevant information. Wireshark (nee Ethereal) is a pretty standard tool for sniffing network traffic and will be used here. For this blog purpose, we'll assume that the WebSocket endpoint is hosted on the local machine. These tools do allow to sniff traffic across the network though. Wireshark is quite a comprehensive tool and we'll capture traffic on the loopback address. Start wireshark, select "loopback" and click on "Start". By default, all traffic information on the loopback address is displayed. That includes tons of TCP protocol messages, applications running on your local machines (like GlassFish or Dropbox on mine), and many others. Specify "http" as the filter in the top-left. Invoke the application built in TOTD #183 and click on "Say Hello" button once. The output in wireshark looks like Here is a description of the messages exchanged: Message #4: Initial HTTP request of the JSP page Message #6: Response returning the JSP page Message #16: HTTP Upgrade request Message #18: Upgrade request accepted Message #20: Request favicon Message #22: Responding with favicon not found Message #24: Browser making a WebSocket request to the endpoint Message #26: WebSocket endpoint responding back You can also use Fiddler to debug your WebSocket messages. How are you viewing your WebSocket messages ? Here are some references for you: JSR 356: Java API for WebSocket - Specification (Early Draft) and Implementation (already integrated in GlassFish 4 promoted builds) TOTD #183 - Getting Started with WebSocket in GlassFish Subsequent blogs will discuss the following topics (not necessary in that order) ... Binary data as payload Custom payloads using encoder/decoder Error handling Interface-driven WebSocket endpoint Java client API Client and Server configuration Security Subprotocols Extensions Other topics from the API

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  • Integrating Windows Form Click Once Application into SharePoint 2007 &ndash; Part 1 of 2

    - by Kelly Jones
    Last year, I had the opportunity to build a solution that involved integrating a Windows Form application into a SharePoint 2007 (WSS version 3.0). In this post, I’ll layout our architecture thinking and in part two, I’ll describe the technical details. Business Case Our challenge was this: we needed an easy way for a small group of our users to upload documents, in batches.  They also needed to quickly set the meta data values, as well as set security on individual files. Using the out of the box uploads just didn’t fit.  The single file upload allows set the meta data, but our users would be uploading dozens of files.  The multiple upload would allow our users to upload batches of files, but it doesn’t allow them to set the meta data during upload.  Also, neither upload method allows the users to set the permissions on the file. Our Solution We looked into building a web control of some kind, but ruled that out due to security complexities (if I remember correctly).  Another option would have been using a technology like Silverlight (or Flash?), but our team didn’t have the skills necessary to build with these. So, after looking at what was technically possible, and also what skills our team had, we settled on a Windows Form application.  We also decided to deliver it to the clients via Click Once, so we would have the ability to easily update the application in the future. Lessons Learned After deploying our solution, we’ve learned a few lessons.  First, you’ll need to have the .Net Framework installed on the client computers.  We knew this, but we still ran into issues making sure our users had the proper framework version installed.  Second, we had issues with authentication.  Our issues were due to our testing domain being a separate Active Directory domain from the domain that our end users and their workstations were members of.  (See my earlier post about Clearing Saved Passwords for the fix to our problem). Our third issue was how we dealt with uploading files that were named the same.  Our application would replace the existing file with the new file, which is the way we expected it to work.  However, our users wanted to upload weekly reports, named the same as the previous week.  We solved this by using folders within the document library to keep the sets of reports separate from previous weeks. One last thing to consider before implementing a solution like this, is what browsers and platforms your users will be working from.  We only needed to support IE and Windows, which works fine.  However, if you need to support Firefox, there are add-ons that allow Click Once to work with Firefox.  This is still a Windows only solution though.  In order to support Macs, you’d have to focus on either browser techniques (AJAX?) or Silverlight/Flash. Summary Our users are happy with the Click Once app.  It allowed them to move all of their content to our SharePoint site in under a couple hours, which they were thrilled with.  We’re happy because we can easily deploy updates, our development time was small, and we met all of our business requirements.

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  • July, the 31 Days of SQL Server DMO’s – Day 23 (sys.dm_db_index_usage_stats)

    - by Tamarick Hill
    The sys.dm_db_index_usage_stats Dynamic Management View is used to return usage information about the various indexes on your SQL Server instance. Let’s have a look at this DMV against our AdventureWorks2012 database so we can examine the information returned. SELECT * FROM sys.dm_db_index_usage_stats WHERE database_id = db_id('AdventureWorks2012') The first three columns in the result set represent the database_id, object_id, and index_id of a given row. You can join these columns back to other system tables to extract the actual database, object, and index names. The next four columns are probably the most beneficial columns within this DMV. First, the user_seeks column represents the number of times that a user query caused a seek operation against a particular index. The user_scans column represents how many times a user query caused a scan operation on a particular index. The user_lookups column represents how many times an index was used to perform a lookup operation. The user_updates column refers to how many times an index had to be updated due to a write operation that effected a particular index. The last_user_seek, last_user_scan, last_user_lookup, and last_user_update columns provide you with DATETIME information about when the last user scan, seek, lookup, or update operation was performed. The remaining columns in the result set are the same as the ones we previously discussed, except instead of the various operations being generated from user requests, they are generated from system background requests. This is an extremely useful DMV and one of my favorites when it comes to Index Maintenance. As we all know, indexes are extremely beneficial with improving the performance of your read operations. But indexes do have a downside as well. Indexes slow down the performance of your write operations, and they also require additional resources for storage. For this reason, in my opinion, it is important to regularly analyze the indexes on your system to make sure the indexes you have are being used efficiently. My AdventureWorks2012 database is only used for demonstrating or testing things, so I dont have a lot of meaningful information here, but for a Production system, if you see an index that is never getting any seeks, scans, or lookups, but is constantly getting a ton of updates, it more than likely would be a good candidate for you to consider removing. You would not be getting much benefit from the index, but yet it is incurring a cost on your system due to it constantly having to be updated for your write operations, not to mention the additional storage it is consuming. You should regularly analyze your indexes to ensure you keep your database systems as efficient and lean as possible. One thing to note is that these DMV statistics are reset every time SQL Server is restarted. Therefore it would not be a wise idea to make decisions about removing indexes after a Server Reboot or a cluster roll. If you restart your SQL Server instances frequently, for example if you schedule weekly/monthly cluster rolls, then you may not capture indexes that are being used for weekly/monthly reports that run for business users. And if you remove them, you may have some upset people at your desk on Monday morning. If you would like to begin analyzing your indexes to possibly remove the ones that your system is not using, I would recommend building a process to load this DMV information into a table on scheduled basis, depending on how frequently you perform an operation that would reset these statistics, then you can analyze the data over a period of time to get a more accurate view of what indexes are really being used and which ones or not. For more information about this DMV, please see the below Books Online link: http://msdn.microsoft.com/en-us/library/ms188755.aspx Follow me on Twitter @PrimeTimeDBA

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  • The Evolution Of C#

    - by Paulo Morgado
    The first release of C# (C# 1.0) was all about building a new language for managed code that appealed, mostly, to C++ and Java programmers. The second release (C# 2.0) was mostly about adding what wasn’t time to built into the 1.0 release. The main feature for this release was Generics. The third release (C# 3.0) was all about reducing the impedance mismatch between general purpose programming languages and databases. To achieve this goal, several functional programming features were added to the language and LINQ was born. Going forward, new trends are showing up in the industry and modern programming languages need to be more: Declarative With imperative languages, although having the eye on the what, programs need to focus on the how. This leads to over specification of the solution to the problem in hand, making next to impossible to the execution engine to be smart about the execution of the program and optimize it to run it more efficiently (given the hardware available, for example). Declarative languages, on the other hand, focus only on the what and leave the how to the execution engine. LINQ made C# more declarative by using higher level constructs like orderby and group by that give the execution engine a much better chance of optimizing the execution (by parallelizing it, for example). Concurrent Concurrency is hard and needs to be thought about and it’s very hard to shoehorn it into a programming language. Parallel.For (from the parallel extensions) looks like a parallel for because enough expressiveness has been built into C# 3.0 to allow this without having to commit to specific language syntax. Dynamic There was been lots of debate on which ones are the better programming languages: static or dynamic. The fact is that both have good qualities and users of both types of languages want to have it all. All these trends require a paradigm switch. C# is, in many ways, already a multi-paradigm language. It’s still very object oriented (class oriented as some might say) but it can be argued that C# 3.0 has become a functional programming language because it has all the cornerstones of what a functional programming language needs. Moving forward, will have even more. Besides the influence of these trends, there was a decision of co-evolution of the C# and Visual Basic programming languages. Since its inception, there was been some effort to position C# and Visual Basic against each other and to try to explain what should be done with each language or what kind of programmers use one or the other. Each language should be chosen based on the past experience and familiarity of the developer/team/project/company and not by particular features. In the past, every time a feature was added to one language, the users of the other wanted that feature too. Going forward, when a feature is added to one language, the other will work hard to add the same feature. This doesn’t mean that XML literals will be added to C# (because almost the same can be achieved with LINQ To XML), but Visual Basic will have auto-implemented properties. Most of these features require or are built on top of features of the .NET Framework and, the focus for C# 4.0 was on dynamic programming. Not just dynamic types but being able to talk with anything that isn’t a .NET class. Also introduced in C# 4.0 is co-variance and contra-variance for generic interfaces and delegates. Stay tuned for more on the new C# 4.0 features.

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  • Calling XAI Inbound Services from Oracle BI Publisher

    - by ACShorten
    Note: This technique requires Oracle BI Publisher 1.1.3.4.1 which supports Service Complex Types. Web Services require credentials for authentication. Note: The deafults for the product installation are used in this article. If your site uses alternative values then substitute those alternatives where applicable. Note: Examples shown in this article are examples for illustrative purposes only. When building a report in Oracle BI Publisher it may be necessary to call an XAI Inbound Service to get information via the object rather than directly calling the database tables for various reasons: The CLOB fields used in the Object are accessible for a report. Note: CLOB fields cannot be used as criteria in the current release. Objects can take advantage of algorithms to format or calculate additional data that is not stored in the database directly. For example, Information format strings can automatically generated by the object which gives consistent information between a report and the online screens. To use this facility the following process must be performed: Ensure that the product group, cisusers by default, is enabled for the SPLServiceBean in the console. This allows BI Publisher access to call Web Services directly. To ensure this follow the instructions below: Logon to the Oracle WebLogic server console using an appropriate administrator account. By default the user system or weblogic is provided for this purpose. Navigate to the Security Realms section and select your configured realm. This is set to myrealm by default. In the Roles and Policies section, expand the SPLService section of the Deployments option to reveal the SPLServiceBean roles. If there is no role associated with the SPLServiceBean, create a new EJB role and specify the cisusers role, by default. For example:   Add a Role Condition to the role just created, with a Predicate List of Group and specify cisusers as the Group Argument Name. For example: Save all your changes. The XAI Inbound Services to be used by BI Publisher must be defined prior to using the interface. Refer to the XAI Best Practices (Doc Id: 942074.1) from My Oracle Support or via the online help for more information about this process. Inside BI Publisher create your report, according to the BI Publisher documentation. When specifying the dataset, under the Data Model Report option, specify the following to use an XAI Inbound Service as a data source: Parameter Comment Type Web Service Complex Type true Username Any valid user name within the product. This user MUST have security access to the objects referenced in the XAI Inbound Service Password Authentication password for Username Timeout Timeout, in seconds, set for the Web Service call. For example 60 seconds. WSDL URL Use the WSDL URL on the XAI Inbound Service definition as your WSDL URL. It will be in the following format by default:http://<host>:<port>/<server>/XAIApp/xaiserver/<service>?WSDLwhere: <host> - Host Name of Web Application Server <port> - Port allocated to Web Application Server for product access <server> - Server context for server <service> - XAI Inbound Service Name Note: For customers using secure transmission should substitute https instead of http and use the HTTPS port allocated to the product at installation time. Web Service Select the name of the service that shows in the drop-down menu. If no service name shows up, it means that Publisher could not establish a connection with the server or WSDL name provided in the above URL in order to get the service name. See BI Publisher server log for more information. Method Select the name of the Method that shows in the drop-down menu. A method name should show in the Method drop-down menu once the Web Service name is selected. For example: Additionally, filters can be used from the Web Service that can be generated, required or optional, from the WSDL in the Parameter List. For example:

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  • Silverlight Cream for March 30, 2010 -- #825

    - by Dave Campbell
    In this Issue: Jeremy Likness, Tim Greenfield, Tim Heuer, ondrejsv, XAML Ninja, Nikhil Kothari, Sergey Barskiy, Shawn Oster, smartyP, Christian Schormann(-2-), and John Papa And Glenn Block. Shoutouts: Victor Gaudioso produced a RefCard for DZone: Getting Started with Silverlight and Expression Blend Way to go Victor... it looks great! Gavin Wignall announced Metia launch FourSquare and Bing maps mash up – called Near.me Cheryl Simmons talks about VS2010 and the design surface: Changing Templates with the Silverlight Designer (and seeing the changes immediately) Michael S. Scherotter posted that New York Times Silverlight Kit Updated for Windows Phone 7 Series Jaime Rodriguez posted about 2 free chapters in his new book (with Yochay Kiriaty): A Journey Into Silverlight On Windows Phone -Via Learning WIndows PHone Programming Did you know there was "MSDN Radio"?? Tim Heuer posted follow-up answers to this morning's show: MSDN Radio follow-up answers: Prism for Silverlight, DomainServices and relationships Michael Klucher posted a great set of links for WP7 game development this morning: Great Game Development Tutorials for Windows Phone Zhiming Xue has 3 pages of synopsis and links for everything Windows Phone at MIX. This is the 1st, but at the top of the pages are links to the other two: Windows Phone 7 Content From MIX10 – Part I From SilverlightCream.com: Using WriteableBitmap to Simplify Animations with Clones Jeremy Likness takes a break from his LOB posts to demonstrate a page flip animation using WriteableBitmap to simplify the animation using clones. SAX-like Xml parsing Want some experience or fun with Rx? Tim Greenfield has a post up on building an observable XmlReader. nstalling Silverlight applications without the browser involved Last night I blogged Mike Taulty's take on the "Silent Install" for an OOB app, tonight, I'm posting Tim Heuer's insight on the topic. How to: Create computed/custom properties for sample data in Blend/Sketchflow ondrejsv posted an example of digging into the files that control the sample data for Blend to get what you really want. PathListBox Adventures – radial layout Check out the radial layout XAML Ninja did using the PathListBox ... and all code available. RIA Services and Validation Nikhil Kothari has a great (duh!) post up that follows his Silverlight TV on the same subject: RIA Services and validation... lots of good external links also. Windows Phone 7 Application with OData Sergey Barskiy did an OData to WP7 app by using the feed from MIX10. You can see a list of sessions, and click on one to see details. Getting Blur And DropShadow to work in the Windows Phone Emulator Shawn Oster responds to some forum questions about Blur and DropShadow effects not showing up in the WP7 emulator, and gives the code trick we have to do for now. Metro Icons for Windows Phone 7 We all got the other icon set for WP7 from MSDN, but smartyP pulled the Metro Icons from the PPT deck of the MIX10 presentations... good job! Fonts in SketchFlow Christian Schormann talks about fonts in Sketchflow, where they live on your machine, and how you can use them. Blend 4: About Path Layout, Part III Christian Schormann also has Part III of his epic tutorial up on Path Layout and Blend. This one is on dynamic resizing layouts, and he has links back to the other two if you missed them... or you can find them with a search at SilverlightCream... :) Simple ViewModel Locator for MVVM: The Patients Have Left the Asylum John Papa And Glenn Block teamed up to solve the View First model only without the maintenance involved with the ViewModel locator by using MEF. It only took these guys and hour... sigh... :) Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Know Your Audience, And/Or Your Customer

    - by steve.diamond
    Yesterday I gave an internal presentation to about 20 Oracle employees on "messaging," not messaging technology, but embarking on the process of building messages. One of the elements I covered was the importance of really knowing and understanding your audience. As a humorous reference I included two side-by-side photos of Oakland A's fans and Oakland Raiders fans. The Oakland A's fans looked like happy-go-lucky drunk types. The Oakland Raiders fans looked like angry extras from a low budget horror flick. I then asked my presentation attendees what these two groups had in common. Here's what I heard. --They're human (at least I THINK they're human). --They're from Oakland. --They're sports fans. After that, it was anyone's guess. A few days earlier we were putting the finishing touches on a sales presentation for one of our product lines. We had included an upfront "lead in" addressing how the economy is improving, yet that doesn't mean sales executives will have any more resources to add to their teams, invest in technology, etc. This "lead in" included miscellaneous news article headlines and statistics validating the slowly improving economy. When we subjected this presentation to internal review two days ago, this upfront section in particular was scrutinized. "Is the economy really getting better? I (exclamation point) don't think it's really getting better. Haven't you seen the headlines coming out of Greece and Europe?" Then the question TO ME became, "Who will actually be in the audience that sees and hears this presentation? Will s/he be someone like me? Or will s/he be someone like the critic who didn't like our lead-in?" We took the safe route and removed that lead in. After all, why start a "pitch" with a component that is arguably subjective? What if many of our audience members are individuals at organizations still facing a strong headwind? For reasons I won't go into here, it was the right decision to make. The moral of the story: Make sure you really know your audience. Harness the wisdom of the information your organization's CRM systems collect to get that fully informed "customer view." Conduct formal research. Conduct INFORMAL research. Ask lots of questions. Study industries and scenarios that have nothing to do with yours to see "how they do it." Stop strangers in coffee shops and on the street...seriously. Last week I caught up with an old friend from high school who recently retired from a 25 year career with the USMC. He said, "I can learn something from every single person I come into contact with." What a great way of approaching the world. Then, think about and write down what YOU like and dislike as a customer. But also remember that when it comes to your company's products, you are most likely NOT the customer, so don't go overboard in superimposing your own world view. Approaching the study of customers this way adds rhyme, reason and CONTEXT to lengthy blog posts like this one. Know your audience.

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