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• What's up with LDoms: Part 4 - Virtual Networking Explained

  - by Stefan Hinker

  I'm back from my summer break (and some pressing business that kept me away from this), ready to continue with Oracle VM Server for SPARC ;-) In this article, we'll have a closer look at virtual networking.  Basic connectivity as we've seen it in the first, simple example, is easy enough.  But there are numerous options for the virtual switches and virtual network ports, which we will discuss in more detail now.   In this section, we will concentrate on virtual networking - the capabilities of virtual switches and virtual network ports - only.  Other options involving hardware assignment or redundancy will be covered in separate sections later on. There are two basic components involved in virtual networking for LDoms: Virtual switches and virtual network devices.  The virtual switch should be seen just like a real ethernet switch.  It "runs" in the service domain and moves ethernet packets back and forth.  A virtual network device is plumbed in the guest domain.  It corresponds to a physical network device in the real world.  There, you'd be plugging a cable into the network port, and plug the other end of that cable into a switch.  In the virtual world, you do the same:  You create a virtual network device for your guest and connect it to a virtual switch in a service domain.  The result works just like in the physical world, the network device sends and receives ethernet packets, and the switch does all those things ethernet switches tend to do. If you look at the reference manual of Oracle VM Server for SPARC, there are numerous options for virtual switches and network devices.  Don't be confused, it's rather straight forward, really.  Let's start with the simple case, and work our way to some more sophisticated options later on.  In many cases, you'll want to have several guests that communicate with the outside world on the same ethernet segment.  In the real world, you'd connect each of these systems to the same ethernet switch.  So, let's do the same thing in the virtual world: root@sun # ldm add-vsw net-dev=nxge2 admin-vsw primary root@sun # ldm add-vnet admin-net admin-vsw mars root@sun # ldm add-vnet admin-net admin-vsw venus We've just created a virtual switch called "admin-vsw" and connected it to the physical device nxge2.  In the physical world, we'd have powered up our ethernet switch and installed a cable between it and our big enterprise datacenter switch.  We then created a virtual network interface for each one of the two guest systems "mars" and "venus" and connected both to that virtual switch.  They can now communicate with each other and with any system reachable via nxge2.  If primary were running Solaris 10, communication with the guests would not be possible.  This is different with Solaris 11, please see the Admin Guide for details.  Note that I've given both the vswitch and the vnet devices some sensible names, something I always recommend. Unless told otherwise, the LDoms Manager software will automatically assign MAC addresses to all network elements that need one.  It will also make sure that these MAC addresses are unique and reuse MAC addresses to play nice with all those friendly DHCP servers out there.  However, if we want to do this manually, we can also do that.  (One reason might be firewall rules that work on MAC addresses.)  So let's give mars a manually assigned MAC address: root@sun # ldm set-vnet mac-addr=0:14:4f:f9:c4:13 admin-net mars Within the guest, these virtual network devices have their own device driver.  In Solaris 10, they'd appear as "vnet0".  Solaris 11 would apply it's usual vanity naming scheme.  We can configure these interfaces just like any normal interface, give it an IP-address and configure sophisticated routing rules, just like on bare metal.  In many cases, using Jumbo Frames helps increase throughput performance.  By default, these interfaces will run with the standard ethernet MTU of 1500 bytes.  To change this,  it is usually sufficient to set the desired MTU for the virtual switch.  This will automatically set the same MTU for all vnet devices attached to that switch.  Let's change the MTU size of our admin-vsw from the example above: root@sun # ldm set-vsw mtu=9000 admin-vsw primary Note that that you can set the MTU to any value between 1500 and 16000.  Of course, whatever you set needs to be supported by the physical network, too. Another very common area of network configuration is VLAN tagging. This can be a little confusing - my advise here is to be very clear on what you want, and perhaps draw a little diagram the first few times.  As always, keeping a configuration simple will help avoid errors of all kind.  Nevertheless, VLAN tagging is very usefull to consolidate different networks onto one physical cable.  And as such, this concept needs to be carried over into the virtual world.  Enough of the introduction, here's a little diagram to help in explaining how VLANs work in LDoms: Let's remember that any VLANs not explicitly tagged have the default VLAN ID of 1. In this example, we have a vswitch connected to a physical network that carries untagged traffic (VLAN ID 1) as well as VLANs 11, 22, 33 and 44.  There might also be other VLANs on the wire, but the vswitch will ignore all those packets.  We also have two vnet devices, one for mars and one for venus.  Venus will see traffic from VLANs 33 and 44 only.  For VLAN 44, venus will need to configure a tagged interface "vnet44000".  For VLAN 33, the vswitch will untag all incoming traffic for venus, so that venus will see this as "normal" or untagged ethernet traffic.  This is very useful to simplify guest configuration and also allows venus to perform Jumpstart or AI installations over this network even if the Jumpstart or AI server is connected via VLAN 33.  Mars, on the other hand, has full access to untagged traffic from the outside world, and also to VLANs 11,22 and 33, but not 44.  On the command line, we'd do this like this: root@sun # ldm add-vsw net-dev=nxge2 pvid=1 vid=11,22,33,44 admin-vsw primary root@sun # ldm add-vnet admin-net pvid=1 vid=11,22,33 admin-vsw mars root@sun # ldm add-vnet admin-net pvid=33 vid=44 admin-vsw venus Finally, I'd like to point to a neat little option that will make your live easier in all those cases where configurations tend to change over the live of a guest system.  It's the "id=<somenumber>" option available for both vswitches and vnet devices.  Normally, Solaris in the guest would enumerate network devices sequentially.  However, it has ways of remembering this initial numbering.  This is good in the physical world.  In the virtual world, whenever you unbind (aka power off and disassemble) a guest system, remove and/or add network devices and bind the system again, chances are this numbering will change.  Configuration confusion will follow suit.  To avoid this, nail down the initial numbering by assigning each vnet device it's device-id explicitly: root@sun # ldm add-vnet admin-net id=1 admin-vsw venus Please consult the Admin Guide for details on this, and how to decipher these network ids from Solaris running in the guest. Thanks for reading this far.  Links for further reading are essentially only the Admin Guide and Reference Manual and can be found above.  I hope this is useful and, as always, I welcome any comments.

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• Complex type support in process flow &ndash; XMLTYPE

  - by shawn

      Before OWB 11.2 release, there are only 5 simple data types supported in process flow: DATE, BOOLEAN, INTEGER, FLOAT and STRING. A new complex data type – XMLTYPE is added in 11.2, in order to support complex data being passed between the process flow activities. In this article we will give a simple example to illustrate the usage of the new type and some related editors.     Suppose there is a bookstore that uses XML format orders as shown below (we use the simplest form for the illustration purpose), then we can create a process flow to handle the order, take the order as the input, then extract necessary information, and generate a confirmation email to the customer automatically. <order id=’0001’>     <customer>         <name>Tom</name>         <email>[email protected]</email>     </customer>     <book id=’Java_001’>         <quantity>3</quantity>     </book> </order>     Considering a simple user case here: we use an input parameter/variable with XMLTYPE to hold the XML content of the order; then we can use an Assign activity to retrieve the email info from the order; after that, we can create an email activity to send the email (Other activities might be added in practical case, but will not be described here). 1) Set XML content value     For testing purpose, we will create a variable to hold the sample order, and then this will be used among the process flow activities. When the variable is of XMLTYPE and the “Literal” value is set the true, the advance editor will be enabled.     Click the “Advance Editor” shown as above, a simple xml editor will popup. The editor has basic features like syntax highlight and check as shown below:     We can also do the basic validation or validation against schema with the editor by selecting the normalized schema. With this, it will be easier to provide the value for XMLTYPE variables. 2) Extract information from XML content     After setting the value, we need to extract the email information with the Assign activity. In process flow, an enhanced expression builder is used to help users construct the XPath for extracting values from XML content. When the variable’s literal value is set the false, the advance editor is enabled.     Click the button, the advance editor will popup, as shown below:     The editor is based on the expression builder (which is often used in mapping etc), an XPath lib panel is appended which provides some help information on how to write the XPath. The expression used here is: “XMLTYPE.EXTRACT(XML_ORDER,'/order/customer/email/text()').getStringVal()”, which uses ‘/order/customer/email/text()’ as the XPath to extract the email info from the XML document.     A variable called “EMAIL_ADDR” is created with String data type to hold the value extracted.     Then we bind the “VARIABLE” parameter of Assign activity to “EMAIL_ADDR” variable, which means the value of the “EMAIL_ADDR” activity will be set to the result of the “VALUE” parameter of Assign activity. 3) Use the extracted information in Email activity     We bind the “TO_ADDRESS” parameter of the email activity to the “EMAIL_ADDR” variable created in above step.     We can also extract other information from the xml order directly through the expression, for example, we can set the “MESSAGE_BODY” with value “'Dear '||XMLTYPE.EXTRACT(XML_ORDER,'/order/customer/name/text()').getStringVal()||chr(13)||chr(10)||'   You have ordered '||XMLTYPE.EXTRACT(XML_ORDER,'/order/book/quantity/text()').getStringVal()||' '||XMLTYPE.EXTRACT(XML_ORDER,'/order/book/@id').getStringVal()”. This expression will extract the customer name, the quantity and the book id from the order to compose the message body.     To make the email activity work, we need provide some other necessary information, Such as “SMTP_SERVER” (which is the SMTP server used to send the emails, like “mail.bookstore.com”. The default PORT number is set to 25. You need to change the value accordingly), “FROM_ADDRESS” and “SUBJECT”. Then the process flow is ready to go.     After deploying the process flow package, we can simply run the process flow to check if the result is as expected (An email will be sent to the specified email address with proper subject and message body).     Note: In oracle 11g, there is an enhanced security feature - ACL (Access Control List), which restrict the network access within db, so we need to edit the list to allow UTL_SMTP work if you are using oracle 11g. Refer to chapter “Access Control Lists for UTL_TCP/HTTP/SMTP” and “Managing Fine-Grained Access to External Network Services” for more details.       In previous releases, XMLTYPE already exists in other OWB objects, like mapping/transformation etc. When the mapping/transformation is dragged into a process flow, the parameters with XMLTYPE are mapped to STRING. Now with the XMLTYPE support in process flow, the XMLTYPE will map to XMLTYPE in a more natural way, and we can leverage the new data type for the design.

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• Who Are the BI Users in Your Neighborhood?

  - by Brian Dayton

  Forrester's Boris Evelson recently wrote a blog titled "Who are the BI Personas?" that I enjoyed for a number of reasons. It's a quick read, easy to grasp and (refreshingly) focuses on the users of technology VS the technology. As Evelson admits, he meant to keep the reference chart at a high-level because there are too many different permutations and additional sub-categories to make such a chart useful. For me, I wouldn't head into the technical permutations but more the contextual use of BI and the issues that users experience.  My thoughts brought up more questions than answers such as: Context: -          HOW: With the exception of the "Power User" persona--likely some sort of business or operations analyst? -          WHEN: Are they using the information to make real-time decisions on the front lines (a customer service manager or shipping/logistics VP) or are they using this information for cumulative analysis and business planning? Or both? -          WHERE: What areas of the business are more or less likely to rely on BI across an organization? Human Resources, Operations, Facilities, Finance--- and why are some more prone to use data-driven analysis than others? Issues: -          DELAYS & DRAG ON IT?: One of the persona characteristics Evelson calls out is a reliance on IT. Every persona except for the "Power User" has a heavy reliance on IT for support. What business issues or delays does that cause to users? What is the drag on IT resources who could potentially be creating instead of reporting? -          HOW MANY CLICKS: If BI is being used within the context of a transaction (sales manager looking for upsell opportunities as an example) is that person getting the information within the context of that action or transaction? Or are they minimizing screens, logging into another application or reporting tool, running queries, etc.?   Who are the BI Users in your neighborhood or line of business? Do Evelson's personas resonate--and do the tools that he calls out (he refers to it as "BI Style") resonate with what your personas have or need? Finally, I'm very interested if BI use is viewed as  a bolt-on...or an integrated part of your daily enterprise processes?

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• DTracing a PHPUnit Test: Looking at Functional Programming

  - by cj

  Here's a quick example of using DTrace Dynamic Tracing to work out what a PHP code base does. I was reading the article Functional Programming in PHP by Patkos Csaba and wondering how efficient this stype of programming is. I thought this would be a good time to fire up DTrace and see what is going on. Since DTrace is "always available" even in production machines (once PHP is compiled with --enable-dtrace), this was easy to do. I have Oracle Linux with the UEK3 kernel and PHP 5.5 with DTrace static probes enabled, as described in DTrace PHP Using Oracle Linux 'playground' Pre-Built Packages I installed the Functional Programming sample code and Sebastian Bergmann's PHPUnit. Although PHPUnit is included in the Functional Programming example, I found it easier to separately download and use its phar file: cd ~/Desktop wget -O master.zip https://github.com/tutsplus/functional-programming-in-php/archive/master.zip wget https://phar.phpunit.de/phpunit.phar unzip master.zip I created a DTrace D script functree.d: #pragma D option quiet self int indent; BEGIN { topfunc = $1; } php$target:::function-entry /copyinstr(arg0) == topfunc/ { self->follow = 1; } php$target:::function-entry /self->follow/ { self->indent += 2; printf("%*s %s%s%s\n", self->indent, "->", arg3?copyinstr(arg3):"", arg4?copyinstr(arg4):"", copyinstr(arg0)); } php$target:::function-return /self->follow/ { printf("%*s %s%s%s\n", self->indent, "<-", arg3?copyinstr(arg3):"", arg4?copyinstr(arg4):"", copyinstr(arg0)); self->indent -= 2; } php$target:::function-return /copyinstr(arg0) == topfunc/ { self->follow = 0; } This prints a PHP script function call tree starting from a given PHP function name. This name is passed as a parameter to DTrace, and assigned to the variable topfunc when the DTrace script starts. With this D script, choose a PHP function that isn't recursive, or modify the script to set self->follow = 0 only when all calls to that function have unwound. From looking at the sample FunSets.php code and its PHPUnit test driver FunSetsTest.php, I settled on one test function to trace: function testUnionContainsAllElements() { ... } I invoked DTrace to trace function calls invoked by this test with # dtrace -s ./functree.d -c 'php phpunit.phar \ /home/cjones/Desktop/functional-programming-in-php-master/FunSets/Tests/FunSetsTest.php' \ '"testUnionContainsAllElements"' The core of this command is a call to PHP to run PHPUnit on the FunSetsTest.php script. Outside that, DTrace is called and the PID of PHP is passed to the D script $target variable so the probes fire just for this invocation of PHP. Note the quoting around the PHP function name passed to DTrace. The parameter must have double quotes included so DTrace knows it is a string. The output is: PHPUnit 3.7.28 by Sebastian Bergmann. ......-> FunSetsTest::testUnionContainsAllElements -> FunSets::singletonSet <- FunSets::singletonSet -> FunSets::singletonSet <- FunSets::singletonSet -> FunSets::union <- FunSets::union -> FunSets::contains -> FunSets::{closure} -> FunSets::contains -> FunSets::{closure} <- FunSets::{closure} <- FunSets::contains <- FunSets::{closure} <- FunSets::contains -> PHPUnit_Framework_Assert::assertTrue -> PHPUnit_Framework_Assert::isTrue <- PHPUnit_Framework_Assert::isTrue -> PHPUnit_Framework_Assert::assertThat -> PHPUnit_Framework_Constraint::count <- PHPUnit_Framework_Constraint::count -> PHPUnit_Framework_Constraint::evaluate -> PHPUnit_Framework_Constraint_IsTrue::matches <- PHPUnit_Framework_Constraint_IsTrue::matches <- PHPUnit_Framework_Constraint::evaluate <- PHPUnit_Framework_Assert::assertThat <- PHPUnit_Framework_Assert::assertTrue -> FunSets::contains -> FunSets::{closure} -> FunSets::contains -> FunSets::{closure} <- FunSets::{closure} <- FunSets::contains -> FunSets::contains -> FunSets::{closure} <- FunSets::{closure} <- FunSets::contains <- FunSets::{closure} <- FunSets::contains -> PHPUnit_Framework_Assert::assertTrue -> PHPUnit_Framework_Assert::isTrue <- PHPUnit_Framework_Assert::isTrue -> PHPUnit_Framework_Assert::assertThat -> PHPUnit_Framework_Constraint::count <- PHPUnit_Framework_Constraint::count -> PHPUnit_Framework_Constraint::evaluate -> PHPUnit_Framework_Constraint_IsTrue::matches <- PHPUnit_Framework_Constraint_IsTrue::matches <- PHPUnit_Framework_Constraint::evaluate <- PHPUnit_Framework_Assert::assertThat <- PHPUnit_Framework_Assert::assertTrue -> FunSets::contains -> FunSets::{closure} -> FunSets::contains -> FunSets::{closure} <- FunSets::{closure} <- FunSets::contains -> FunSets::contains -> FunSets::{closure} <- FunSets::{closure} <- FunSets::contains <- FunSets::{closure} <- FunSets::contains -> PHPUnit_Framework_Assert::assertFalse -> PHPUnit_Framework_Assert::isFalse -> {closure} -> main <- main <- {closure} <- PHPUnit_Framework_Assert::isFalse -> PHPUnit_Framework_Assert::assertThat -> PHPUnit_Framework_Constraint::count <- PHPUnit_Framework_Constraint::count -> PHPUnit_Framework_Constraint::evaluate -> PHPUnit_Framework_Constraint_IsFalse::matches <- PHPUnit_Framework_Constraint_IsFalse::matches <- PHPUnit_Framework_Constraint::evaluate <- PHPUnit_Framework_Assert::assertThat <- PHPUnit_Framework_Assert::assertFalse <- FunSetsTest::testUnionContainsAllElements ... Time: 1.85 seconds, Memory: 3.75Mb OK (9 tests, 23 assertions) The periods correspond to the successful tests before and after (and from) the test I was tracing. You can see the function entry ("->") and return ("<-") points. Cross checking with the testUnionContainsAllElements() source code confirms the two singletonSet() calls, one union() call, two assertTrue() calls and finally an assertFalse() call. These assertions have a contains() call as a parameter, so contains() is called before the PHPUnit assertion functions are run. You can see contains() being called recursively, and how the closures are invoked. If you want to focus on the application logic and suppress the PHPUnit function trace, you could turn off tracing when assertions are being checked by adding D clauses checking the entry and exit of assertFalse() and assertTrue(). But if you want to see all of PHPUnit's code flow, you can modify the functree.d code that sets and unsets self-follow, and instead change it to toggle the variable in request-startup and request-shutdown probes: php$target:::request-startup { self->follow = 1 } php$target:::request-shutdown { self->follow = 0 } Be prepared for a large amount of output!

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• Going Inside the Store

  - by David Dorf

  Location was the first "killer-tech" for smartphones, and innovators have found several ways to use it. For retail, apps exist to find nearby stores, provide coupons, and give directions to the front door. But once you enter the store, location-finding ceases to work. That's because your location is usually found by finding GPS satellites in they sky, and the store's roof blocks the signal. But it won't take technology long to solve that problem. The first problem to solve is a lack of indoor maps. Navteq and others provide very accurate maps of the outdoors, enabling navigation for cars and pedestrians. Micello is building a business creating digital maps of indoor locations like malls, convention centers, office buildings. They have over 500 live maps, including maps of IKEA stores. They claim it took them only four hours to create a map of the Stanford Shopping Center in Palo Alto with its 1.4 million square feet and 140 retail stores. And within stores, retailers are producing more accurate plan-o-grams. I'm always impressed watching demos of our space planning from AVT. It uses CAD software to allow you to walk the virtual store and see products on the shelves. The second problem is being able to determine location inside the store so it can be overlayed on the map. There are several goals for this endeavor. Your smartphone might direct you straight to particular products, it might summon a sales associate to your location for immediate assistance, and it might send you coupons based on the aisle you're viewing. Companies like Nearbuy, ZuluTime, and Skyhook are working to master indoor location using a combination of GPS signals, WiFi, and cell tower positioning to calculate a location. (Skyhook calls this WPS, as depicted in the chart.) Today they can usually hit 10 meters accuracy, but that number is improving all the time. When it gets inside 3 meters some the goals mentioned earlier will be in easy reach. I for one can't wait until the time my iPhone leads me directly to the sprinkler heads in Lowes and Home Depot.

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• Why All The Hype Around Live Help?

  - by ruth.donohue

  I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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• Viewing at Impossible Angles

  - by kemer

  The picture of the little screwdriver with the Allen wrench head to the right is bound to invoke a little nostalgia for those readers who were Sun customers in the late 80s. This tool was a very popular give-away: it was essential for installing and removing Multibus (you youngsters will have to look that up on Wikipedia…) cards in our systems. Back then our mid-sized systems were gargantuan: it was routine for us to schlep around a 200 lb. desk side box and 90 lb. monitor to demo a piece of software your smart phone will run better today. We were very close to the hardware, and the first thing a new field sales systems engineer had to learn was how put together a system. If you were lucky, a grizzled service engineer might run you through the process once, then threaten your health and existence should you ever screw it up so that he had to fix it. Nowadays we make it much easier to learn the ins and outs of our hardware with simulations–3D animations–that take you through the process of putting together or replacing pieces of a system. Most recently, we have posted three sophisticated PDFs that take advantage of Acrobat 9 features to provide a really intelligent approach to documenting hardware installation and repair: Sun Fire X4800/X4800 M2 Animations for Chassis Components Sun Fire X4800/X4800 M2 Animations for Sub Assembly Module (SAM) Sun Fire X4800/X4800 M2 Animations for CMOD Download one of these documents and take a close look at it. You can view the hardware from any angle, including impossible ones. Each document has a number of procedures, that break down into steps. Click on a procedure, then a step and you will see it animated in the drawing. Of course hardware design has generally eliminated the need for things like our old giveaway tools: components snap and lock in. Often you can replace redundant units while the system is hot, but for heaven’s sake, you’ll want to verify that you can do that before you try it! Meanwhile, we can all look forward to a growing portfolio of these intelligent documents. We would love to hear what you think about them. –Kemer

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• Social Analytics and the Customer

  - by David Dorf

  Many successful retailers put the customer at the center of everything they do, so its important that the customer is modeled correctly across all their systems.  The path to omni-channel starts and ends with the customer so at ARTS, our next big project is focused on ensuring a consistent representation of customers across our transactional data model, datawarehouse model, and XML schemas.  Further, we've started a new whitepaper that describes how Big Data and Social Media Analytics should be leveraged by retailers to add and additional level of customer insight. Let's start by taking a closer look at the meaning of social analytics.  Here's my definition: Social Analytics, in the retail context, describes the analysis of data obtained from social media sources in an effort to better comprehend and interact with the community of consumers.  This discipline seeks to understand what’s being said by the community about brands and products (“monitoring”), as well as understand the behaviors of those in the community (“profiling”).  The results are used to enforce the brand image, improve product decisions, and better focus marketing, all of which lead to increased sales. To help illustrate the facets of social analytics, I drew the diagram below which was originally published by Retail Touchpoints. There are lots of tools on the market that allow retailers to monitor social media for brand and product mentions.  These include analysis of sentiment, reach, share of voice, engagement, etc.  When your brand is mentioned, good or bad, its an opportunity to engage with the customer and possibly lead to a sale.  Because products are not always unique, its much more difficult to monitor product mentions, but detecting product trends early can help a retailer make better merchandising decisions, especially in fashion. Once a retailer understands what's being said, the next step is learn more about who's saying it.  That involves profiling customers beyond simple demographics to understand their motivations.  Much can be learned from patterns, and even more when customers voluntarily share their data.  Knowing that a customer is passionate about, for example, mountain biking allows the retailer to make relevant offers on helmets, ask for opinions on hydration, and help spread marketing messages. Social analytics has many facets that benefit retailers, some of which are easy but many of which are hard.  Its important for the CMO and CIO to work closely together to plan for these capabilities and monitor the maturity of tools on the market.  This is an area that will separate winners from losers.

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• How to ensure custom serverListener events fires before action events

  - by frank.nimphius

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Using JavaScript in ADF Faces you can queue custom events defined by an af:serverListener tag. If the custom event however is queued from an af:clientListener on a command component, then the command component's action and action listener methods fire before the queued custom event. If you have a use case, for example in combination with client side integration of 3rd party technologies like HTML, Applets or similar, then you want to change the order of execution. The way to change the execution order is to invoke the command item action from the client event method that handles the custom event propagated by the af:serverListener tag. The following four steps ensure your successful doing this 1.       Call cancel() on the event object passed to the client JavaScript function invoked by the af:clientListener tag 2.       Call the custom event as an immediate action by setting the last argument in the custom event call to true function invokeCustomEvent(evt){   evt.cancel();          var custEvent = new AdfCustomEvent(                         evt.getSource(),                         "mycustomevent",                                                                                                                    {message:"Hello World"},                         true);    custEvent.queue(); } 3.       When handling the custom event on the server, lookup the command item, for example a button, to queue its action event. This way you simulate a user clicking the button. Use the following code ActionEvent event = new ActionEvent(component); event.setPhaseId(PhaseId.INVOKE_APPLICATION); event.queue(); The component reference needs to be changed with the handle to the command item which action method you want to execute. 4.       If the command component has behavior tags, like af:fileDownloadActionListener, or af:setPropertyListener, defined, then these are also executed when the action event is queued. However, behavior tags, like the file download action listener, may require a full page refresh to be issued to work, in which case the custom event cannot be issued as a partial refresh. File download action tag: http://download.oracle.com/docs/cd/E17904_01/apirefs.1111/e12419/tagdoc/af_fileDownloadActionListener.html " Since file downloads must be processed with an ordinary request - not XMLHttp AJAX requests - this tag forces partialSubmit to be false on the parent component, if it supports that attribute." To issue a custom event as a non-partial submit, the previously shown sample code would need to be changed as shown below function invokeCustomEvent(evt){   evt.cancel();          var custEvent = new AdfCustomEvent(                         evt.getSource(),                         "mycustomevent",                                                                                                                    {message:"Hello World"},                         true);    custEvent.queue(false); } To learn more about custom events and the af:serverListener, please refer to the tag documentation: http://download.oracle.com/docs/cd/E17904_01/apirefs.1111/e12419/tagdoc/af_serverListener.html

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• Does Your Customer Engagement Create an Ah Feeling?

  - by Richard Lefebvre

  An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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• Delivering the Integrated Portal Experience!

  - by Michael Snow

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Guest post by Richard Maldonado, Principal Product Manager, Oracle WebCenter Portal Organizations are still struggling to standardize on a user interaction platform which can meet the needs of all their target audiences.  This has not only resulted in inefficient and inconsistent experiences for their users, but it also creates inefficiencies (productivity and costs) for the departments that manage the applications and information systems.  Portals have historically been the unifying platform that provide IT with a common interface which can securely surface the most relevant interactions for a given user and/or group of users.  However, organizations have found that the technologies available have either not provided the flexibility necessary to address all of their use cases, or they rely too much on IT resources to manage, maintain, and evolve.  Empowering  the Business Groups The core issue that IT departments face with delivering portal experiences is having enough resources to respond and address the influx of requirements which come in from the business.  Commonly, when a business group wants a new portal site established for their group, they will submit a request to the IT dept, the IT dept then assigns a resource to an administrator and/or developer to build.  Unfortunately, this approach is not scalable, it can be a time consuming activity which requires significant interaction between the business owner and the IT resource.  A modern user interaction platforms should empower the business groups by providing them tools which they can use to build and manage the portal experiences without the need for IT's involvement.  And because business groups rarely have technical resources (developers) on staff, the tools must be easy enough that virtually any business user could use.  In addition, the tool must be powerful enough to allow them to build the experience that they need, things such as creating a whole new portal, add/manage page and page hierarchy, manage user/group access, add/modify components within the page, etc.  This balance between ease-of-use and flexibility is key to the successful adoption of tools which will ultimately reduce the burden on IT, respond to the needs of the business, and deliver high-value experiences for the users.  Ready or Not, Here They Come: Smartphones and Tablets Recently, several studies have highlighted that smartphone and tablet-style devices have overtaken PC's in both sales and usage.  This shift is further driving organizations to revaluate how they're delivering data, information, and applications to their users.  Users are expecting to get the same level of access and interaction, but in a ways which are optimized for the capabilities of the device that they are using.  Expect More With the ever growing number of new IT projects and flat/shrinking budgets, organizations are looking for comprehensive solutions which can deliver integrated web experiences that are tailored for the users and optimized for mobile devices.  Piecing together a number of point solutions is no longer an option.  A modern portal technology should not only address the traditional needs of integrating and surfacing back-end applications/information, but it should enable the business through easy-to-use tools and accelerate the delivery of mobile optimized experiences.   v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} 12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} WebCenter in Action Series: Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter Featuring Qualcomm & Keste 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} 12.00 Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-fareast- mso-bidi-font-family:"Times New Roman";}

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• JavaOne Session Report: “50 Tips in 50 Minutes for GlassFish Fans”

  - by Janice J. Heiss

  At JavaOne 2012 on Monday, Oracle’s Engineer Chris Kasso, and Technology Evangelist Arun Gupta, presented a head-spinning session (CON4701) in which they offered 50 tips for GlassFish fans. Kasso and Gupta alternated back and forth with each presenting 10 tips at a time. An audience of about (appropriately) 50 attentive and appreciative developers was on hand in what has to be one of the most information-packed sessions ever at JavaOne!Aside: I experienced one of the quiet joys of JavaOne when, just before the session began, I spotted Java Champion and JavaOne Rock Star Adam Bien sitting nearby – Adam is someone I have been fortunate to know for many years.GlassFish is a freely available, commercially supported Java EE reference implementation. The session prioritized quantity of tips over depth of information and offered tips that are intended for both seasoned and new users, that are meant to increase the range of functional options available to GlassFish users. The focus was on lesser-known dimensions of GlassFish. Attendees were encouraged to pursue tips that contained new information for them. All 50 tips can be accessed here.Below are several examples of more elaborate tips and a final practical tip on how to get in touch with these folks. Tip #1: Using the login Command * To execute a remote command with asadmin you must provide the admin's user name and password.* The login command allows you to store the login credentials to be reused in subsequent commands.* Can be logged into multiple servers (distinguish by host and port). Example:     % asadmin --host ouch login     Enter admin user name [default: admin]>     Enter admin password>     Login information relevant to admin user name [admin]     for host [ouch] and admin port [4848] stored at     [/Users/ckasso/.asadminpass] successfully.     Make sure that this file remains protected.     Information stored in this file will be used by     asadmin commands to manage the associated domain.     Command login executed successfully.     % asadmin --host ouch list-clusters     c1 not running     Command list-clusters executed successfully.Tip #4: Using the AS_DEBUG Env Variable* Environment variable to control client side debug output* Exposes: command processing info URL used to access the command:                           http://localhost:4848/__asadmin/uptime Raw response from the server Example:   % export AS_DEBUG=true  % asadmin uptime  CLASSPATH= ./../glassfish/modules/admin-cli.jar  Commands: [uptime]  asadmin extension directory: /work/gf-3.1.2/glassfish3/glassfish/lib/asadm      ------- RAW RESPONSE  ---------   Signature-Version: 1.0   message: Up 7 mins 10 secs   milliseconds_value: 430194   keys: milliseconds   milliseconds_name: milliseconds   use-main-children-attribute: false   exit-code: SUCCESS  ------- RAW RESPONSE  ---------Tip #11: Using Password Aliases * Some resources require a password to access (e.g. DB, JMS, etc.).* The resource connector is defined in the domain.xml.Example:Suppose the DB resource you wish to access requires an entry like this in the domain.xml:     <property name="password" value="secretp@ssword"/>But company policies do not allow you to store the password in the clear.* Use password aliases to avoid storing the password in the domain.xml* Create a password alias:     % asadmin create-password-alias DB_pw_alias     Enter the alias password>     Enter the alias password again>     Command create-password-alias executed successfully.* The password is stored in domain's encrypted keystore.* Now update the password value in the domain.xml:     <property name="password" value="${ALIAS=DB_pw_alias}"/>Tip #21: How to Start GlassFish as a Service * Configuring a server to automatically start at boot can be tedious.* Each platform does it differently.* The create-service command makes this easy.   Windows: creates a Windows service Linux: /etc/init.d script Solaris: Service Management Facility (SMF) service * Must execute create-service with admin privileges.* Can be used for the DAS or instances* Try it first with the --dry-run option.* There is a (unsupported) _delete-serverExample:     # asadmin create-service domain1     The Service was created successfully. Here are the details:     Name of the service:application/GlassFish/domain1     Type of the service:Domain     Configuration location of the service:/work/gf-3.1.2.2/glassfish3/glassfish/domains     Manifest file location on the system:/var/svc/manifest/application/GlassFish/domain1_work_gf-3.1.2.2_glassfish3_glassfish_domains/Domain-service-smf.xml.     You have created the service but you need to start it yourself. Here are the most typical Solaris commands of interest:     * /usr/bin/svcs  -a | grep domain1  // status     * /usr/sbin/svcadm enable domain1 // start     * /usr/sbin/svcadm disable domain1 // stop     * /usr/sbin/svccfg delete domain1 // uninstallTip #34: Posting a Command via REST* Use wget/curl to execute commands on the DAS.Example:  Deploying an application   % curl -s -S \       -H 'Accept: application/json' -X POST \       -H 'X-Requested-By: anyvalue' \       -F id=@/path/to/application.war \       -F force=true http://localhost:4848/management/domain/applications/application* Use @ before a file name to tell curl to send the file's contents.* The force option tells GlassFish to force the deployment in case the application is already deployed.* Use wget/curl to execute commands on the DAS.Example:  Deploying an application   % curl -s -S \       -H 'Accept: application/json' -X POST \       -H 'X-Requested-By: anyvalue' \       -F id=@/path/to/application.war \       -F force=true http://localhost:4848/management/domain/applications/application* Use @ before a file name to tell curl to send the file's contents.* The force option tells GlassFish to force the deployment in case the application is already deployed.Tip #46: Upgrading to a Newer Version * Upgrade applications and configuration from an earlier version* Upgrade Tool: Side-by-side upgrade– GUI: asupgrade– CLI: asupgrade --c– What happens ?* Copies older source domain -> target domain directory* asadmin start-domain --upgrade* Update Tool and pkg: In-place upgrade– GUI: updatetool, install all Available Updates– CLI: pkg image-update– Upgrade the domain* asadmin start-domain --upgradeTip #50: How to reach us?* GlassFish Forum: http://www.java.net/forums/glassfish/glassfish* [email protected]* @glassfish* facebook.com/glassfish* youtube.com/GlassFishVideos* blogs.oracle.com/theaquariumArun Gupta acknowledged that their method of presentation was experimental and actively solicited feedback about the session. The best way to reach them is on the GlassFish user forum.In addition, check out Gupta’s new book Java EE 6 Pocket Guide.

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• The Connected Company: WebCenter Portal Activity Streams

  - by Michael Snow

  Guest post by Mitchell Palski, Oracle Staff Sales Consultant Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Social media is sure to have made its way into your company or government organization. Whether its discussion threads, blog posts, Facebook-style profile-pages, or just a simple Instant Messenger application; in one way or another, your employees are connected. What are the objectives of leveraging social media in your organization? Facilitating knowledge transfer More effectively organizing team events Generating inter-community discussions to solve problems Improving resource management Increasing organizational awareness Creating an environment of accountability Do any of the business objectives above stand out to you as needs? If so, consider leveraging the WebCenter Portal Activity Stream as part of your solution. In WebCenter Portal, the Activity Stream feature provides a streaming view of the activities of your connections, actions taken in portals, and business activities that looks a lot like a combined Facebook and Twitter newsfeed. Activity Stream can note when a user: Posts feedback (comments) Uploads a document Creates a new blog, page, event, or announcement Starts a new discussion Streams messages and attachments entered through WebCenter Publisher (similar to Twitter) Through Activity Stream Preferences, you can select which of these activities to show or hide from your personal Activity Stream. Here’s what you get: Real-time stream of activities with in a Portal or sub-Portal increases awareness across your organization or within a working group Complete list of user actions reduces the time-to-find for users that need to interact with the latest activities in your portal Users can publish to their groups when tasks are finished for complete group traceability and accountability, as well as improved resource management. Project discussions and shared documents that require the expertise of someone outside of a working group now get increased visibility across your organization. There’s a reason that commercial Social Media tools like Facebook and Twitter have been so successful – they spread information in an aesthetically appealing and easy to read format.  Strategically placing an Activity Feed within your Portal is analogous to sending your employees a daily newsletter, events calendar, recent documents report, and list of announcements – BUT ALL IN ONE! 

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• ???? ????? ????? ?????? ????? 10.2.0.4

  - by gadi.chen

  Normal 0 false false false EN-US X-NONE HE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} DBA's ?????? ?????? ???? ??? ????? ??? ?????? ???? ????? ????? ??? ?????. ??? ????? ???? ????? ???? ??????? 30-Apr-2011  ???? ???? ?????? ????? ???? ??????? 10.2.0.4. ?????? ????? EBS ?? ????? ????? ????? ????? ??? ??? ???? ????? ?????? extended support, ???? ???? 11.5.10.2 ??? ???? ? 01-Dec-2011 . ) ????? ?????? ????  Minimum Baseline For Extended Support ????? ?????: 883202.1) ???? ????? ????? ?????? ?????? ?? ????? ????? ????? ????????? ???? ?? :   # ATG.RUP6 # Forms6i Patchset 19 # JRE 1.6.0_03       ???? ???? ?????? EBS ?? ????? ?????? ?????? ????? ???? ?????? ?? ,?? ??? ????? ?? ???? ??????.   ????? ???? 10.2.0.4 ?? ???? ?patches ????? ????  30-Apr-2011 . ???? ????  patches ????? ?? ????? ????? 10.2.0.5   .   ???? ????? EBS ????? 3 ?????? ?????? ?? ???: 1.      ????? ????? 11.2.0.2 - ??? ???? ????? ??????? ?????? ??? EBS ??????? 11i   ? R12 2.      ????? ????? 11.1.0.7 -  ??? ???? ????? ?????? ????? ????? 11.1 ??? ?????. 3.      ?????/????? patch 10.2.0.5 -   ???? ????? ?????? ????? ?????? ????? 10gR2 . v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE HE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}   ?????? ??????? ???? ??????:     http://blogs.oracle.com/stevenChan/2011/01/ecs_10gr2_10204.html On Database Patching and Support: A Primer for E-Business Suite Users Oracle Database 10.2 End of Premier Support -- Frequently Asked Questions (Note 1130327.1)        

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• Sendmail Failing to Forward Locally Addressed Mail to Exchange Server

  - by DomainSoil

  I've recently gained employment as a web developer with a small company. What they neglected to tell me upon hire was that I would be administrating the server along with my other daily duties. Now, truth be told, I'm not clueless when it comes to these things, but this is my first rodeo working with a rack server/console.. However, I'm confident that I will be able to work through any solutions you provide. Short Description: When a customer places an order via our (Magento CE 1.8.1.0) website, a copy of said order is supposed to be BCC'd to our sales manager. I say supposed because this was a working feature before the old administrator left. Long Description: Shortly after I started, we had a server crash which required a server restart. After restart, we noticed a few features on our site weren't working, but all those have been cleaned up except this one. I had to create an account on our server for root access. When a customer places an order, our sites software (Magento CE 1.8.1.0) is configured to BCC the customers order email to our sales manager. We use a Microsoft Exchange 2007 Server for our mail, which is hosted on a different machine (in-house) that I don't have access to ATM, but I'm sure I could if needed. As far as I can tell, all other external emails work.. Only INTERNAL email addresses fail to deliver. I know this because I've also tested my own internal address via our website. I set up an account with an internal email, made a test order, and never received the email. I changed my email for the account to an external GMail account, and received emails as expected. Let's dive into the logs and config's. For privacy/security reasons, names have been changed to the following: domain.com = Our Top Level Domain. email.local = Our Exchange Server. example.com = ANY other TLD. OLDadmin = Our previous Server Administrator. NEWadmin = Me. SALES@ = Our Sales Manager. Customer# = A Customer. Here's a list of the programs and config files used that hold relevant for this issue: Server: > [root@www ~]# cat /etc/centos-release CentOS release 6.3 (final) Sendmail: > [root@www ~]# sendmail -d0.1 -bt < /dev/null Version 8.14.4 ========SYSTEM IDENTITY (after readcf)======== (short domain name) $w = domain (canonical domain name) $j = domain.com (subdomain name) $m = com (node name) $k = www.domain.com > [root@www ~]# rpm -qa | grep -i sendmail sendmail-cf-8.14.4-8.e16.noarch sendmail-8.14-4-8.e16.x86_64 nslookup: > [root@www ~]# nslookup email.local Name: email.local Address: 192.168.1.50 hostname: > [root@www ~]# hostname www.domain.com /etc/mail/access: > [root@www ~]# vi /etc/mail/access Connect:localhost.localdomain RELAY Connect:localhost RELAY Connect:127.0.0.1 RELAY /etc/mail/domaintable: > [root@www ~]# vi /etc/mail/domaintable # /etc/mail/local-host-names: > [root@www ~]# vi /etc/mail/local-host-names # /etc/mail/mailertable: > [root@www ~]# vi /etc/mail/mailertable # /etc/mail/sendmail.cf: > [root@www ~]# vi /etc/mail/sendmail.cf ###################################################################### ##### ##### DO NOT EDIT THIS FILE! Only edit the source .mc file. ##### ###################################################################### ###################################################################### ##### $Id: cfhead.m4,v 8.120 2009/01/23 22:39:21 ca Exp $ ##### ##### $Id: cf.m4,v 8.32 1999/02/07 07:26:14 gshapiro Exp $ ##### ##### setup for linux ##### ##### $Id: linux.m4,v 8.13 2000/09/17 17:30:00 gshapiro Exp $ ##### ##### $Id: local_procmail.m4,v 8.22 2002/11/17 04:24:19 ca Exp $ ##### ##### $Id: no_default_msa.m4,v 8.2 2001/02/14 05:03:22 gshapiro Exp $ ##### ##### $Id: smrsh.m4,v 8.14 1999/11/18 05:06:23 ca Exp $ ##### ##### $Id: mailertable.m4,v 8.25 2002/06/27 23:23:57 gshapiro Exp $ ##### ##### $Id: virtusertable.m4,v 8.23 2002/06/27 23:23:57 gshapiro Exp $ ##### ##### $Id: redirect.m4,v 8.15 1999/08/06 01:47:36 gshapiro Exp $ ##### ##### $Id: always_add_domain.m4,v 8.11 2000/09/12 22:00:53 ca Exp $ ##### ##### $Id: use_cw_file.m4,v 8.11 2001/08/26 20:58:57 gshapiro Exp $ ##### ##### $Id: use_ct_file.m4,v 8.11 2001/08/26 20:58:57 gshapiro Exp $ ##### ##### $Id: local_procmail.m4,v 8.22 2002/11/17 04:24:19 ca Exp $ ##### ##### $Id: access_db.m4,v 8.27 2006/07/06 21:10:10 ca Exp $ ##### ##### $Id: blacklist_recipients.m4,v 8.13 1999/04/02 02:25:13 gshapiro Exp $ ##### ##### $Id: accept_unresolvable_domains.m4,v 8.10 1999/02/07 07:26:07 gshapiro Exp $ ##### ##### $Id: masquerade_envelope.m4,v 8.9 1999/02/07 07:26:10 gshapiro Exp $ ##### ##### $Id: masquerade_entire_domain.m4,v 8.9 1999/02/07 07:26:10 gshapiro Exp $ ##### ##### $Id: proto.m4,v 8.741 2009/12/11 00:04:53 ca Exp $ ##### # level 10 config file format V10/Berkeley # override file safeties - setting this option compromises system security, # addressing the actual file configuration problem is preferred # need to set this before any file actions are encountered in the cf file #O DontBlameSendmail=safe # default LDAP map specification # need to set this now before any LDAP maps are defined #O LDAPDefaultSpec=-h localhost ################## # local info # ################## # my LDAP cluster # need to set this before any LDAP lookups are done (including classes) #D{sendmailMTACluster}$m Cwlocalhost # file containing names of hosts for which we receive email Fw/etc/mail/local-host-names # my official domain name # ... define this only if sendmail cannot automatically determine your domain #Dj$w.Foo.COM # host/domain names ending with a token in class P are canonical CP. # "Smart" relay host (may be null) DSemail.local # operators that cannot be in local usernames (i.e., network indicators) CO @ % ! # a class with just dot (for identifying canonical names) C.. # a class with just a left bracket (for identifying domain literals) C[[ # access_db acceptance class C{Accept}OK RELAY C{ResOk}OKR # Hosts for which relaying is permitted ($=R) FR-o /etc/mail/relay-domains # arithmetic map Karith arith # macro storage map Kmacro macro # possible values for TLS_connection in access map C{Tls}VERIFY ENCR # who I send unqualified names to if FEATURE(stickyhost) is used # (null means deliver locally) DRemail.local. # who gets all local email traffic # ($R has precedence for unqualified names if FEATURE(stickyhost) is used) DHemail.local. # dequoting map Kdequote dequote # class E: names that should be exposed as from this host, even if we masquerade # class L: names that should be delivered locally, even if we have a relay # class M: domains that should be converted to $M # class N: domains that should not be converted to $M #CL root C{E}root C{w}localhost.localdomain C{M}domain.com # who I masquerade as (null for no masquerading) (see also $=M) DMdomain.com # my name for error messages DnMAILER-DAEMON # Mailer table (overriding domains) Kmailertable hash -o /etc/mail/mailertable.db # Virtual user table (maps incoming users) Kvirtuser hash -o /etc/mail/virtusertable.db CPREDIRECT # Access list database (for spam stomping) Kaccess hash -T<TMPF> -o /etc/mail/access.db # Configuration version number DZ8.14.4 /etc/mail/sendmail.mc: > [root@www ~]# vi /etc/mail/sendmail.mc divert(-1)dnl dnl # dnl # This is the sendmail macro config file for m4. If you make changes to dnl # /etc/mail/sendmail.mc, you will need to regenerate the dnl # /etc/mail/sendmail.cf file by confirming that the sendmail-cf package is dnl # installed and then performing a dnl # dnl # /etc/mail/make dnl # include(`/usr/share/sendmail-cf/m4/cf.m4')dnl VERSIONID(`setup for linux')dnl OSTYPE(`linux')dnl dnl # dnl # Do not advertize sendmail version. dnl # dnl define(`confSMTP_LOGIN_MSG', `$j Sendmail; $b')dnl dnl # dnl # default logging level is 9, you might want to set it higher to dnl # debug the configuration dnl # dnl define(`confLOG_LEVEL', `9')dnl dnl # dnl # Uncomment and edit the following line if your outgoing mail needs to dnl # be sent out through an external mail server: dnl # define(`SMART_HOST', `email.local')dnl dnl # define(`confDEF_USER_ID', ``8:12'')dnl dnl define(`confAUTO_REBUILD')dnl define(`confTO_CONNECT', `1m')dnl define(`confTRY_NULL_MX_LIST', `True')dnl define(`confDONT_PROBE_INTERFACES', `True')dnl define(`PROCMAIL_MAILER_PATH', `/usr/bin/procmail')dnl define(`ALIAS_FILE', `/etc/aliases')dnl define(`STATUS_FILE', `/var/log/mail/statistics')dnl define(`UUCP_MAILER_MAX', `2000000')dnl define(`confUSERDB_SPEC', `/etc/mail/userdb.db')dnl define(`confPRIVACY_FLAGS', `authwarnings,novrfy,noexpn,restrictqrun')dnl define(`confAUTH_OPTIONS', `A')dnl dnl # dnl # The following allows relaying if the user authenticates, and disallows dnl # plaintext authentication (PLAIN/LOGIN) on non-TLS links dnl # dnl define(`confAUTH_OPTIONS', `A p')dnl dnl # dnl # PLAIN is the preferred plaintext authentication method and used by dnl # Mozilla Mail and Evolution, though Outlook Express and other MUAs do dnl # use LOGIN. Other mechanisms should be used if the connection is not dnl # guaranteed secure. dnl # Please remember that saslauthd needs to be running for AUTH. dnl # dnl TRUST_AUTH_MECH(`EXTERNAL DIGEST-MD5 CRAM-MD5 LOGIN PLAIN')dnl dnl define(`confAUTH_MECHANISMS', `EXTERNAL GSSAPI DIGEST-MD5 CRAM-MD5 LOGIN PLAIN')dnl dnl # dnl # Rudimentary information on creating certificates for sendmail TLS: dnl # cd /etc/pki/tls/certs; make sendmail.pem dnl # Complete usage: dnl # make -C /etc/pki/tls/certs usage dnl # dnl define(`confCACERT_PATH', `/etc/pki/tls/certs')dnl dnl define(`confCACERT', `/etc/pki/tls/certs/ca-bundle.crt')dnl dnl define(`confSERVER_CERT', `/etc/pki/tls/certs/sendmail.pem')dnl dnl define(`confSERVER_KEY', `/etc/pki/tls/certs/sendmail.pem')dnl dnl # dnl # This allows sendmail to use a keyfile that is shared with OpenLDAP's dnl # slapd, which requires the file to be readble by group ldap dnl # dnl define(`confDONT_BLAME_SENDMAIL', `groupreadablekeyfile')dnl dnl # dnl define(`confTO_QUEUEWARN', `4h')dnl dnl define(`confTO_QUEUERETURN', `5d')dnl dnl define(`confQUEUE_LA', `12')dnl dnl define(`confREFUSE_LA', `18')dnl define(`confTO_IDENT', `0')dnl dnl FEATURE(delay_checks)dnl FEATURE(`no_default_msa', `dnl')dnl FEATURE(`smrsh', `/usr/sbin/smrsh')dnl FEATURE(`mailertable', `hash -o /etc/mail/mailertable.db')dnl FEATURE(`virtusertable', `hash -o /etc/mail/virtusertable.db')dnl FEATURE(redirect)dnl FEATURE(always_add_domain)dnl FEATURE(use_cw_file)dnl FEATURE(use_ct_file)dnl dnl # dnl # The following limits the number of processes sendmail can fork to accept dnl # incoming messages or process its message queues to 20.) sendmail refuses dnl # to accept connections once it has reached its quota of child processes. dnl # dnl define(`confMAX_DAEMON_CHILDREN', `20')dnl dnl # dnl # Limits the number of new connections per second. This caps the overhead dnl # incurred due to forking new sendmail processes. May be useful against dnl # DoS attacks or barrages of spam. (As mentioned below, a per-IP address dnl # limit would be useful but is not available as an option at this writing.) dnl # dnl define(`confCONNECTION_RATE_THROTTLE', `3')dnl dnl # dnl # The -t option will retry delivery if e.g. the user runs over his quota. dnl # FEATURE(local_procmail, `', `procmail -t -Y -a $h -d $u')dnl FEATURE(`access_db', `hash -T<TMPF> -o /etc/mail/access.db')dnl FEATURE(`blacklist_recipients')dnl EXPOSED_USER(`root')dnl dnl # dnl # For using Cyrus-IMAPd as POP3/IMAP server through LMTP delivery uncomment dnl # the following 2 definitions and activate below in the MAILER section the dnl # cyrusv2 mailer. dnl # dnl define(`confLOCAL_MAILER', `cyrusv2')dnl dnl define(`CYRUSV2_MAILER_ARGS', `FILE /var/lib/imap/socket/lmtp')dnl dnl # dnl # The following causes sendmail to only listen on the IPv4 loopback address dnl # 127.0.0.1 and not on any other network devices. Remove the loopback dnl # address restriction to accept email from the internet or intranet. dnl # DAEMON_OPTIONS(`Port=smtp,Addr=127.0.0.1, Name=MTA')dnl dnl # dnl # The following causes sendmail to additionally listen to port 587 for dnl # mail from MUAs that authenticate. Roaming users who can't reach their dnl # preferred sendmail daemon due to port 25 being blocked or redirected find dnl # this useful. dnl # dnl DAEMON_OPTIONS(`Port=submission, Name=MSA, M=Ea')dnl dnl # dnl # The following causes sendmail to additionally listen to port 465, but dnl # starting immediately in TLS mode upon connecting. Port 25 or 587 followed dnl # by STARTTLS is preferred, but roaming clients using Outlook Express can't dnl # do STARTTLS on ports other than 25. Mozilla Mail can ONLY use STARTTLS dnl # and doesn't support the deprecated smtps; Evolution <1.1.1 uses smtps dnl # when SSL is enabled-- STARTTLS support is available in version 1.1.1. dnl # dnl # For this to work your OpenSSL certificates must be configured. dnl # dnl DAEMON_OPTIONS(`Port=smtps, Name=TLSMTA, M=s')dnl dnl # dnl # The following causes sendmail to additionally listen on the IPv6 loopback dnl # device. Remove the loopback address restriction listen to the network. dnl # dnl DAEMON_OPTIONS(`port=smtp,Addr=::1, Name=MTA-v6, Family=inet6')dnl dnl # dnl # enable both ipv6 and ipv4 in sendmail: dnl # dnl DAEMON_OPTIONS(`Name=MTA-v4, Family=inet, Name=MTA-v6, Family=inet6') dnl # dnl # We strongly recommend not accepting unresolvable domains if you want to dnl # protect yourself from spam. However, the laptop and users on computers dnl # that do not have 24x7 DNS do need this. dnl # FEATURE(`accept_unresolvable_domains')dnl dnl # dnl FEATURE(`relay_based_on_MX')dnl dnl # dnl # Also accept email sent to "localhost.localdomain" as local email. dnl # LOCAL_DOMAIN(`localhost.localdomain')dnl dnl # dnl # The following example makes mail from this host and any additional dnl # specified domains appear to be sent from mydomain.com dnl # MASQUERADE_AS(`domain.com')dnl dnl # dnl # masquerade not just the headers, but the envelope as well dnl FEATURE(masquerade_envelope)dnl dnl # dnl # masquerade not just @mydomainalias.com, but @*.mydomainalias.com as well dnl # FEATURE(masquerade_entire_domain)dnl dnl # MASQUERADE_DOMAIN(domain.com)dnl dnl MASQUERADE_DOMAIN(localhost.localdomain)dnl dnl MASQUERADE_DOMAIN(mydomainalias.com)dnl dnl MASQUERADE_DOMAIN(mydomain.lan)dnl MAILER(smtp)dnl MAILER(procmail)dnl dnl MAILER(cyrusv2)dnl /etc/mail/trusted-users: > [root@www ~]# vi /etc/mail/trusted-users # /etc/mail/virtusertable: > [root@www ~]# vi /etc/mail/virtusertable [email protected] [email protected] [email protected] [email protected] /etc/hosts: > [root@www ~]# vi /etc/hosts 127.0.0.1 localhost.localdomain localhost ::1 localhost6.localdomain6 localhost6 192.168.1.50 email.local I've only included the "local info" part of sendmail.cf, to save space. If there are any files that I've missed, please advise so I may produce them. Now that that's out of the way, lets look at some entries from /var/log/maillog. The first entry is from an order BEFORE the crash, when the site was working as expected. ##Order 200005374 Aug 5, 2014 7:06:38 AM## Aug 5 07:06:39 www sendmail[26149]: s75C6dqB026149: from=OLDadmin, size=11091, class=0, nrcpts=2, msgid=<[email protected]>, relay=OLDadmin@localhost Aug 5 07:06:39 www sendmail[26150]: s75C6dXe026150: from=<[email protected]>, size=11257, class=0, nrcpts=2, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Aug 5 07:06:39 www sendmail[26149]: s75C6dqB026149: [email protected],=?utf-8?B?dGhvbWFzICBHaWxsZXNwaWU=?= <[email protected]>, ctladdr=OLDadmin (501/501), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=71091, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (s75C6dXe026150 Message accepted for delivery) Aug 5 07:06:40 www sendmail[26152]: s75C6dXe026150: to=<[email protected]>,<[email protected]>, delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=161257, relay=email.local. [192.168.1.50], dsn=2.0.0, stat=Sent ( <[email protected]> Queued mail for delivery) This next entry from maillog is from an order AFTER the crash. ##Order 200005375 Aug 5, 2014 9:45:25 AM## Aug 5 09:45:26 www sendmail[30021]: s75EjQ4O030021: from=OLDadmin, size=11344, class=0, nrcpts=2, msgid=<[email protected]>, relay=OLDadmin@localhost Aug 5 09:45:26 www sendmail[30022]: s75EjQm1030022: <[email protected]>... User unknown Aug 5 09:45:26 www sendmail[30021]: s75EjQ4O030021: [email protected], ctladdr=OLDadmin (501/501), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=71344, relay=[127.0.0.1] [127.0.0.1], dsn=5.1.1, stat=User unknown Aug 5 09:45:26 www sendmail[30022]: s75EjQm1030022: from=<[email protected]>, size=11500, class=0, nrcpts=1, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Aug 5 09:45:26 www sendmail[30021]: s75EjQ4O030021: to==?utf-8?B?S2VubmV0aCBCaWViZXI=?= <[email protected]>, ctladdr=OLDadmin (501/501), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=71344, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (s75EjQm1030022 Message accepted for delivery) Aug 5 09:45:26 www sendmail[30021]: s75EjQ4O030021: s75EjQ4P030021: DSN: User unknown Aug 5 09:45:26 www sendmail[30022]: s75EjQm3030022: <[email protected]>... User unknown Aug 5 09:45:26 www sendmail[30021]: s75EjQ4P030021: to=OLDadmin, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=42368, relay=[127.0.0.1] [127.0.0.1], dsn=5.1.1, stat=User unknown Aug 5 09:45:26 www sendmail[30022]: s75EjQm3030022: from=<>, size=12368, class=0, nrcpts=0, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Aug 5 09:45:26 www sendmail[30021]: s75EjQ4P030021: s75EjQ4Q030021: return to sender: User unknown Aug 5 09:45:26 www sendmail[30022]: s75EjQm5030022: from=<>, size=14845, class=0, nrcpts=1, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Aug 5 09:45:26 www sendmail[30021]: s75EjQ4Q030021: to=postmaster, delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=43392, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (s75EjQm5030022 Message accepted for delivery) Aug 5 09:45:26 www sendmail[30025]: s75EjQm5030022: to=root, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=45053, dsn=2.0.0, stat=Sent Aug 5 09:45:27 www sendmail[30024]: s75EjQm1030022: to=<[email protected]>, delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=131500, relay=email.local. [192.168.1.50], dsn=2.0.0, stat=Sent ( <[email protected]> Queued mail for delivery) To add a little more, I think I've pinpointed the actual crash event. ##THE CRASH## Aug 5 09:39:46 www sendmail[3251]: restarting /usr/sbin/sendmail due to signal Aug 5 09:39:46 www sm-msp-queue[3260]: restarting /usr/sbin/sendmail due to signal Aug 5 09:39:46 www sm-msp-queue[29370]: starting daemon (8.14.4): queueing@01:00:00 Aug 5 09:39:47 www sendmail[29372]: starting daemon (8.14.4): SMTP+queueing@01:00:00 Aug 5 09:40:02 www sendmail[29465]: s75Ee2vT029465: Authentication-Warning: www.domain.com: OLDadmin set sender to root using -f Aug 5 09:40:02 www sendmail[29464]: s75Ee2IF029464: Authentication-Warning: www.domain.com: OLDadmin set sender to root using -f Aug 5 09:40:02 www sendmail[29465]: s75Ee2vT029465: from=root, size=1426, class=0, nrcpts=1, msgid=<[email protected]>, relay=OLDadmin@localhost Aug 5 09:40:02 www sendmail[29464]: s75Ee2IF029464: from=root, size=1426, class=0, nrcpts=1, msgid=<[email protected]>, relay=OLDadmin@localhost Aug 5 09:40:02 www sendmail[29466]: s75Ee23t029466: from=<[email protected]>, size=1784, class=0, nrcpts=1, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Aug 5 09:40:02 www sendmail[29466]: s75Ee23t029466: to=<[email protected]>, delay=00:00:00, mailer=local, pri=31784, dsn=4.4.3, stat=queued Aug 5 09:40:02 www sendmail[29467]: s75Ee2wh029467: from=<[email protected]>, size=1784, class=0, nrcpts=1, msgid=<[email protected]>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1] Aug 5 09:40:02 www sendmail[29467]: s75Ee2wh029467: to=<[email protected]>, delay=00:00:00, mailer=local, pri=31784, dsn=4.4.3, stat=queued Aug 5 09:40:02 www sendmail[29464]: s75Ee2IF029464: to=OLDadmin, ctladdr=root (0/0), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31426, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (s75Ee23t029466 Message accepted for delivery) Aug 5 09:40:02 www sendmail[29465]: s75Ee2vT029465: to=OLDadmin, ctladdr=root (0/0), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31426, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (s75Ee2wh029467 Message accepted for delivery) Aug 5 09:40:06 www sm-msp-queue[29370]: restarting /usr/sbin/sendmail due to signal Aug 5 09:40:06 www sendmail[29372]: restarting /usr/sbin/sendmail due to signal Aug 5 09:40:06 www sm-msp-queue[29888]: starting daemon (8.14.4): queueing@01:00:00 Aug 5 09:40:06 www sendmail[29890]: starting daemon (8.14.4): SMTP+queueing@01:00:00 Aug 5 09:40:06 www sendmail[29891]: s75Ee23t029466: to=<[email protected]>, delay=00:00:04, mailer=local, pri=121784, dsn=5.1.1, stat=User unknown Aug 5 09:40:06 www sendmail[29891]: s75Ee23t029466: s75Ee6xY029891: DSN: User unknown Aug 5 09:40:06 www sendmail[29891]: s75Ee6xY029891: to=<[email protected]>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=33035, dsn=2.0.0, stat=Sent Aug 5 09:40:06 www sendmail[29891]: s75Ee2wh029467: to=<[email protected]>, delay=00:00:04, mailer=local, pri=121784, dsn=5.1.1, stat=User unknown Aug 5 09:40:06 www sendmail[29891]: s75Ee2wh029467: s75Ee6xZ029891: DSN: User unknown Aug 5 09:40:06 www sendmail[29891]: s75Ee6xZ029891: to=<[email protected]>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=33035, dsn=2.0.0, stat=Sent Something to note about the maillog's: Before the crash, the msgid included localhost.localdomain; after the crash it's been domain.com. Thanks to all who take the time to read and look into this issue. I appreciate it and look forward to tackling this issue together.

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• IMail Distribution List

  - by Eric J.

  Is it possible to setup IMail with a distribution list, i.e. [email protected] would forward to a list of sales people?

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• Mass Metadata Updates with Folders

  - by Kyle Hatlestad

  With the release of WebCenter Content PS5, a new folder architecture called 'Framework Folders' was introduced.  This is meant to replace the folder architecture of 'Folders_g'.  While the concepts of a folder structure and access to those folders through Desktop Integration Suite remain the same, the underlying architecture of the component has been completely rewritten.  One of the main goals of the new folders is to scale better at large volumes and remove the limitations of 1000 content items or sub-folders within a folder.  Along with the new architecture, it has a new look and a few additional features have been added.  One of those features are Query Folders.  These are folders that are populated simply by a query rather then literally putting items within the folders.  This is something that the Library has provided, but it always took an administrator to define them through the Web Layout Editor.  Now users can quickly define query folders anywhere within the standard folder hierarchy.   Within this new Framework Folders is the very handy ability to do metadata updates.  It's similar to the Propagate feature in Folders_g, but there are some key differences that make this very flexible and much more powerful. It's used within regular folders and Query Folders.  So the content you're updating doesn't all have to be in the same folder...or a folder at all.   The user decides what metadata to propagate.  In Folders_g, the system administrator controls which fields will be propagated using a single administration page.  In Framework Folders, the user decides at that time which fields they want to update. You set the value you want on the propagation screen.  In Folders_g, it used the metadata defined on the parent folder to propagate.  With Framework Folders, you supply the new metadata value when you select the fields you want to update.  It does not have to be defined on the parent folder. Because of these differences, I think the new propagate method is much more useful.  Instead of always having to rely on Archiver or a custom spreadsheet, you can quickly do mass metadata updates right within folders.   Here are the basic steps to perform propagation. First create a folder for the propagation.  You can use a regular folder, but a Query Folder will work as well. Go into the folder to get the results.   In the Edit menu, select 'Propagate'. Select the check-box next to the field to update and enter the new value  Click the Propagate button. Once complete, a dialog will appear showing it is complete What's also nice is that the process happens asynchronously in the background which means you can browse to other pages and do other things while it is still working.  You aren't stuck on the page waiting for it to complete.  In addition, you can add a configuration flag to the server to turn on a status indicator icon.  Set 'FldEnableInProcessIndicator=1' and it will show a working icon as its doing the propagation. There is a caveat when using the propagation on a Query Folder.   While a propagation on a regular folder will update all of the items within that folder, a Query Folder propagation will only update the first 50 items.  So you may need to run it multiple times depending on the size...and have the query exclude the items as they get updated. One extra note...Framework Folders is offered as the default folder architecture in the PS5 release of WebCenter Content.  But if you are using WebCenter Content integrated with another product that makes use of folders (WebCenter Portal/Spaces, Fusion Applications, Primavera, etc), you'll need to continue using Folders_g until they are updated to use the new folders.

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• On a local network, are you able to password protect certain folders and how (in windows xp)?

  - by Derek

  I have a local network set up for my small office which consists of me, the manager, my wife, the secretary, and a few sales people/others. I would like to share passwords over the network and other such things privately to my wife, the secretary, but would not like the sales people and others to have access to it, yet I need the others to have access to other folders/documents that I'd like to share. How would I go about doing this if not by password? Thanks in advance

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• Access Control Lists for Roles

  - by Kyle Hatlestad

  Back in an earlier post, I wrote about how to enable entity security (access control lists, aka ACLs) for UCM 11g PS3.  Well, there was actually an additional security option that was included in that release but not fully supported yet (only for Fusion Applications).  It's the ability to define Roles as ACLs to entities (documents and folders).  But now in PS5, this security option is now fully supported.   The benefit of defining Roles for ACLs is that those user roles come from the enterprise security directory (e.g. OID, Active Directory, etc) and thus the WebCenter Content administrator does not need to define them like they do with ACL Groups (Aliases).  So it's a bit of best of both worlds.  Users are managed through the LDAP repository and are automatically granted/denied access through their group membership which are mapped to Roles in WCC.  A different way to think about it is being able to add multiple Accounts to content items...which I often get asked about.  Because LDAP groups can map to Accounts, there has always been this association between the LDAP groups and access to the entity in WCC.  But that mapping had to define the specific level of access (RWDA) and you could only apply one Account per content item or folder.  With Roles for ACLs, it basically takes away both of those restrictions by allowing users to define more then one Role and define the level of access on-the-fly. To turn on ACLs for Roles, there is a component to enable.  On the Component Manager page, click the 'advanced component manager' link in the description paragraph at the top.   In the list of Disabled Components, enable the RoleEntityACL component. Then restart.  This is assuming the other configuration settings have been made for the other ACLs in the earlier post.   Once enabled, a new metadata field called xClbraRoleList will be created.  If you are using OracleTextSearch as the search indexer, be sure to run a Fast Rebuild on the collection. For Users and Groups, these values are automatically picked up from the corresponding database tables.  In the case of Roles, there is an explicitly defined list of choices that are made available.  These values must match the roles that are coming from the enterprise security repository. To add these values, go to Administration -> Admin Applets -> Configuration Manager.  On the Views tab, edit the values for the ExternalRolesView.  By default, 'guest' and 'authenticated' are added.  Once added, you can assign the roles to your content or folder. If you are a user that can both access the Security Group for that item and you belong to that particular Role, you now have access to that item.  If you don't belong to that Role, you won't! [Extra] Because the selection mechanism for the list is using a type-ahead field, users may not even know the possible choices to start typing to.  To help them, one thing you can add to the form is a placeholder field which offers the entire list of roles as an option list they can scroll through (assuming its a manageable size)  and view to know what to type to.  By being a placeholder field, it won't need to be added to the custom metadata database table or search engine.  

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• A list of Entity Framework providers for various databases

  - by Robert Koritnik

  Which providers are there and your experience using them I would like to know about all possible native .net Framework Entity Framework providers that are out there as well as their limitations compared to the default Linq2Entities (from MS for MS SQL). If there are more for the same database even better. Tell me and I'll be updating this post with this list. Feel free to add additional providers directly into this post or provide an answer and others (including me) will add it to the list. Entity Framework 1 Microsoft SQL Server Standard/Enterprise/Express Linq 2 Entities - Microsoft SQL Server connector DataDirect ADO.NET Data Providers Microsoft SQL Server CE (Compact Edition) Any provider? MySQL MySQL Connector (since version 6.0) - I've read about issues when using Skip(), Take() and Sort() in the same expression tree - everyone welcome to input their experience/knowledge regarding this. (NOTE: MySQL Connector/NET Visual Studio Integration is not supported in the Express Editions of Visual Studio, meaning you won't be able to view MySQL databases in the Database explorer window or add a MySQL data source via Visual Studio wizard dialog boxes. Some users may find that this limits their ability to use Entity Framework and MySQL within Visual Studio Express). Devart dotConnect for MySQL - similar issues to MySql's connector as I've read and both try to blame MS for it [these issues are supposed to be solved] SQLite Devart dotConnect for SQLite System.Data.SQLite PostgreSQL Devart dotConnect for PostgreSQL Npgsql Oracle Devart dotConnect for Oracle Sample Entity Framework Provider for Oracle - community effort project DataDirect ADO.NET Data Providers DB2 IBM Data Server Provider has EF support. Here are some limitations. DataDirect ADO.NET Data Providers Sybase Sybase iAnywhere DataDirect ADO.NET Data Providers Informix IBM Data Server Provider supports Informix Firebird ADO.NET Data Provider with EF support Provider Wrappers Tracing and Caching Providers for EF Entity Framework 4 (beta) Microsoft SQL Server Microsoft's Linq to Entities 4 - shipped with .net 4.0 and Visual Studio 2010; so far the only provider for EF4 MySQL Devart dotConnect for MySQL SQLite Devart dotConnect for SQLite PostgreSQL Devart dotConnect for PostgreSQL Oracle Devart dotConnect for Oracle

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• Guides for PostgreSQL query tuning?

  - by Joe

  I've found a number of resources that talk about tuning the database server, but I haven't found much on the tuning of the individual queries. For instance, in Oracle, I might try adding hints to ignore indexes or to use sort-merge vs. correlated joins, but I can't find much on tuning Postgres other than using explicit joins and recommendations when bulk loading tables. Do any such guides exist so I can focus on tuning the most run and/or underperforming queries, hopefully without adversely affecting the currently well-performing queries? I'd even be happy to find something that compared how certain types of queries performed relative to other databases, so I had a better clue of what sort of things to avoid. update: I should've mentioned, I took all of the Oracle DBA classes along with their data modeling and SQL tuning classes back in the 8i days ... so I know about 'EXPLAIN', but that's more to tell you what's going wrong with the query, not necessarily how to make it better. (eg, are 'while var=1 or var=2' and 'while var in (1,2)' considered the same when generating an execution plan? What if I'm doing it with 10 permutations? When are multi-column indexes used? Are there ways to get the planner to optimize for fastest start vs. fastest finish? What sort of 'gotchas' might I run into when moving from mySQL, Oracle or some other RDBMS?) I could write any complex query dozens if not hundreds of ways, and I'm hoping to not have to try them all and find which one works best through trial and error. I've already found that 'SELECT count(*)' won't use an index, but 'SELECT count(primary_key)' will ... maybe a 'PostgreSQL for experienced SQL users' sort of document that explained sorts of queries to avoid, and how best to re-write them, or how to get the planner to handle them better. update 2: I found a Comparison of different SQL Implementations which covers PostgreSQL, DB2, MS-SQL, mySQL, Oracle and Informix, and explains if, how, and gotchas on things you might try to do, and his references section linked to Oracle / SQL Server / DB2 / Mckoi /MySQL Database Equivalents (which is what its title suggests) and to the wikibook SQL Dialects Reference which covers whatever people contribute (includes some DB2, SQLite, mySQL, PostgreSQL, Firebird, Vituoso, Oracle, MS-SQL, Ingres, and Linter).

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• Maven jetty download dependencies

  - by portoalet

  Hi, Why does every time I do "mvn jetty:run", maven tries to download some dependencies (apache poi and ojdbc jars) ? How can I disable this? [INFO] Scanning for projects.. [INFO] Searching repository for plugin with prefix: 'jetty'. [INFO] ------------------------------------------------------------------------ [INFO] Building infolitReport [INFO] task-segment: [jetty:run] [INFO] ------------------------------------------------------------------------ [INFO] Preparing jetty:run Downloading: http://repository.springsource.com/maven/bundles/release/org/apache/poi/com.springsource.org.apache.poi/3.6/com.springsource.org.apache.poi-3.6.pom Downloading: http://repository.springsource.com/maven/bundles/external/org/apache/poi/com.springsource.org.apache.poi/3.6/com.springsource.org.apache.poi-3.6.pom Downloading: http://repository.springsource.com/maven/bundles/milestone/org/apache/poi/com.springsource.org.apache.poi/3.6/com.springsource.org.apache.poi-3.6.pom Downloading: http://repository.springsource.com/maven/bundles/snapshot/org/apache/poi/com.springsource.org.apache.poi/3.6/com.springsource.org.apache.poi-3.6.pom Downloading: http://repo1.maven.org/maven2/org/apache/poi/com.springsource.org.apache.poi/3.6/com.springsource.org.apache.poi-3.6.pom Downloading: http://repository.springsource.com/maven/bundles/release/com/oracle/ojdbc14/10.2.0.2/ojdbc14-10.2.0.2.pom Downloading: http://repository.springsource.com/maven/bundles/external/com/oracle/ojdbc14/10.2.0.2/ojdbc14-10.2.0.2.pom Downloading: http://repository.springsource.com/maven/bundles/milestone/com/oracle/ojdbc14/10.2.0.2/ojdbc14-10.2.0.2.pom Downloading: http://repository.springsource.com/maven/bundles/snapshot/com/oracle/ojdbc14/10.2.0.2/ojdbc14-10.2.0.2.pom Downloading: http://repo1.maven.org/maven2/com/oracle/ojdbc14/10.2.0.2/ojdbc14-10.2.0.2.pom [INFO] [aspectj:compile {execution: default}]

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• FLEX: Make LineChart DATATIP constrain to vertical axis.

  - by user60310

  When making a line chart, Lets say its for business sales for different depts and horizontally is days and vertically is dollars. When you hover over a line it tells a dataTip tells you the sales for that dept. on that day. I want it to show all the depts at the same time, so say you hover over day 3, I want the dataTips for all depts on day 3 to display so you can compare the values for all the sales on the same day. I set the mouseSensitivity for the dataTips to display all the lines at once but I end up getting day 2 for one dept and day 3 for another which is not wanted. This is actually posted as a bug and explained better here: http://bugs.adobe.com/jira/browse/FLEXDMV-1853 I am wondering if anyone can come up with a work-around for this? Thanks!

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• Loose Coupling vs. Information Hiding and Ease of Change

  - by cretzel

  I'm just reading Code Complete by Steve McConell and I'm thinking of an Example he gives in a section about loose coupling. It's about the interface of a method that calculates the number of holidays for an employee, which is calculated from the entry date of the employee and her sales. The author suggests a to have entry date and sales as the parameters of the method instead of an instance of the employee: int holidays(Date entryDate, Number sales) instead of int holidays(Employee emp) The argument is that this decouples the client of the method because it does not need to know anything about the Employee class. Two things came to my mind: Providing all the parameters that are needed for the calculation breaks encapsulation. It shows the internals of the method on how it computes the result. It's harder to change, e.g. when someone decides that also the age of the employee should be included in the calculation. One would have to change the signature. What's your opinion?

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• How to enter into BusyBox when booting?

  - by ???

  I have occasionally installed cloud-init package in Ubuntu, which blocks me from booting. Neither recovery mode works. Because cloud-init installed some upstart job configuration. So I want to enter into busybox to remove /etc/init/cloud-init*.conf, but it seems like no way to do it. I can press Ctrl+Alt+SysRq which brings on a rough hack menu, but there is no busybox option. So is it possible? My CDROM is broken so I can't use Live CD too.

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