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  • Cocos2d copied actions not responding?

    - by Stephen
    I am running an animation on 2 sprites like so: -(void) startFootballAnimation { CCAnimation* footballAnim = [CCAnimation animationWithFrame:@"Football" frameCount:60 delay:0.005f]; spiral = [CCAnimate actionWithAnimation:footballAnim]; CCRepeatForever* repeat = [CCRepeatForever actionWithAction:spiral]; [self runAction:repeat]; [secondFootball runAction:[[repeat copy] autorelease]]; } The problem I am having is I call this method: - (void) slowAnimation { [spiral setDuration:[spiral duration] + 0.01]; } and it only slows down the first sprites animation and not the second one. Do I need to do something different with copied actions to get them to react to the slowing of the animation?

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  • Cannot turn off password

    - by user70267
    Cannot authenticate without a password It did not fix my problem. If I create an admin account without password in the first place, what should I enter in place of the password? Also, how to perform administrative actions (such as sudo or downloading apps from Ubuntu Software Center) without password? How to remove the password entirely from my admin accounts? Note: In Windows 7, when you do not set a password or remove the existing password for an administrator, that administrator can be used to authenticate without a password. Leave the password blank and you can do anything.

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  • Add Reference with Search

    - by Daniel Cazzulino
    If you have been using VS2010 for any significant amount of time, you surely came across the awkward, slow and hard to use Add Reference dialog. Despite some (apparent) improvements over the VS2008 behavior, in its current form it's even LESS usable than before. A brief non-exhaustive summary of the typical grief with this dialog is: Scrolling a list of *hundreds* of entries? (300+ typically) No partial matching when typing: yes, you can type in the list to get to the desired entry, but the matching is performed in an exact manner, from the beginning of the assembly name. So, to get to the (say) "Microsoft.VisualStudio.Settings" assembly, you actually have to type the first two segments in their entirety before starting to type "Settings"....Read full article

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  • null values vs "empty" singleton for optional fields

    - by Uko
    First of all I'm developing a parser for an XML-based format for 3D graphics called XGL. But this question can be applied to any situation when you have fields in your class that are optional i.e. the value of this field can be missing. As I was taking a Scala course on coursera there was an interesting pattern when you create an abstract class with all the methods you need and then create a normal fully functional subclass and an "empty" singleton subclass that always returns false for isEmpty method and throws exceptions for the other ones. So my question is: is it better to just assign null if the optional field's value is missing or make a hierarchy described above and assign it an empty singleton implementation?

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  • Ubuntu - Black Screen After Suspend

    - by EssAm
    I used Ubuntu with no problems and I upgraded to 11.10 and everything was fine. But when I did my first suspend I was not able to boot again, all I got was a black screen no bios screen, nothing just blank, I tried doing hard reset but when I power on again same happens. I tried ctrl+alt+delete F1-F12 but i think the keyboard is not working, also tried booting from CD but all I got was blank screen, the hard disk light is not blinking at all so i'm assuming it's not trying to boot. My laptop is Toshiba satellite with ATI Radeon graphics. Hibernate was working fine though. I searched the net for solutions but with no luck. Any ideas?

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  • Translate extrinsic rotations to intrinsic rotations ( Euler angles )

    - by MineMan287
    The problem I have is very frustrating: I am using the Jitter Physics library which gives Quaternion rotations, you can extract the extrinsic rotations but I need intrinsic rotations to rotate in OpenTK (There are other reasons as well so I don't want to make OpenTK use a Matrix) GL.Rotate(xr, 1, 0, 0) GL.Rotate(yr, 0, 1, 0) GL.Rotate(zr, 0, 0, 1) EDIT : Response to the first answer Like This? GL.Rotate(zr, 0, 0, 1) GL.Rotate(yr, 0, 1, 0) GL.Rotate(xr, 1, 0, 0) Or This? GL.Rotate(xr, 1, 0, 0) GL.Rotate(yr, 0, 1, 0) GL.Rotate(zr, 0, 0, 1) GL.Rotate(zr, 0, 0, 1) GL.Rotate(yr, 0, 1, 0) GL.Rotate(xr, 1, 0, 0) GL.Rotate(xr, 1, 0, 0) GL.Rotate(yr, 0, 1, 0) GL.Rotate(zr, 0, 0, 1) I'm confused, please give an example

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  • Chrome and Catalyst - no tab text

    - by Martin Fejes
    I just installed Ubuntu, updated, installed AMD proprietary drivers (for my Radeon HD6870) and noticed that some (most) of the tabs in Google Chrome don't have text, only the favicon. My first idea was that maybe 13.10 may have some issues with the new drivers so I switched to the normal driver instead of the beta one. It was not good. Okay then, I put back the open source drivers. It worked. Okay, it's strange. Let's install Ubuntu Gnome to see if it's Unity. No it was not. Let's install Ubuntu 13.04. Same behavoir. By this time I was desperate. I installed Fedora, the problem was there. Now I'm back to Ubuntu 13.10, but am out of ideas. Could anyone help me, please? P.s.: I can upload a screenshot, if needed.

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  • How to repair GRUB from backup?

    - by titusjaka
    I have Windows 8 and Ubuntu 13.04 in dualboot. But the problem was that Windows didn't boot when GRUB is set as primary bootloader in BIOS. When the Windows EFI partition was checked as primary, Windows booted well. Then I decided to fix it and installed Boot-Repair. First of all, I made the backup. Then updated the GRUB. The update was successful. But then Windows and Ubuntu didn't boot at all. I've repaired GRUB using live-USB. Now I can boot Ubuntu, but Windows doesn't boot. How can I restore boot partitions from Boot-Repair backup (.zip file)?

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  • Please explain some of the features of URL Rewrite module for a newbie

    - by kunjaan
    I am learning to use the IIS Rewrite module and some of the "features" listed in the page is confusing me. It would be great if somebody could explain them to me and give a first hand account of when you would use the feature. Thanks a lot! Rewriting within the content of specific HTML tags Access to server variables and HTTP headers Rewriting of server variables and HTTP request headers What are the "server variables" and when would you redefine or define them? Rewriting of HTTP response headers HtmlEncode function Why would you use an HTMLEncode in the server? Reverse proxy rule template Support for IIS kernel-mode and user-mode output caching Failed Request Tracing support

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  • Good 3D Game Engine for the Horror Genre [on hold]

    - by James Wassall
    I am starting to think about and design (pencil drawings) a simple, horror game. I'm in need of a good engine which supports features like Dynamic Lighting (for a characters flashlight) and dynamic shadows. My first choice was obviously Unity3D, as its free and is (supposedly) the easiest to use. However, I believe that a lot of features are locked for the Pro version (a $1500 investment). Is there any good, free engines that support dynamic events? I have read a lot of posts recommending the Source engine but I don't want to make a mod, I would like to make a fully featured standalone game. I'm not looking for opinions on "Which engine you prefer" or "Which engine do you use", all I would like is to be presented with the facts. -James

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  • AppHarbor - Azure Done Right AKA Heroku for .NET

    - by Robz / Fervent Coder
    Easy and Instant deployments and instant scale for .NET? Awhile back a few of us were looking at Ruby Gems as the answer to package management for .NET. The gems platform supported the concept of DLLs as packages although some changes would have needed to happen to have long term use for the entire community. From that we formed a partnership with some folks at Microsoft to make v2 into something that would meet wider adoption across the community, which people now call NuGet. So now we have the concept of package management. What comes next? Heroku Instant deployments and instant scaling. Stupid simple API. This is Heroku. It doesn’t sound like much, but when you think of how fast you can go from an idea to having someone else tinker with it, you can start to see its power. In literally seconds you can be looking at your rails application deployed and online. Then when you are ready to scale, you can do that. This is power. Some may call this “cloud-computing” or PaaS (Platform as a Service). I first ran into Heroku back in July when I met Nick of RubyGems.org. At the time there was no alternative in the .NET-o-sphere. I don’t count Windows Azure, mostly because it is not simple and I don’t believe there is a free version. Heroku itself would not lend itself well to .NET due to the nature of platforms and each language’s specific needs (solution stack).  So I tucked the idea in the back of my head and moved on. AppHarbor Enters The Scene I’m not sure when I first heard about AppHarbor as a possible .NET version of Heroku. It may have been in November, but I didn’t actually try it until January. I was instantly hooked. AppHarbor is awesome! It still has a ways to go to be considered Heroku for .NET, but it already has a growing community. I created a video series (at the bottom of this post) that really highlights how fast you can get a product onto the web and really shows the power and simplicity of AppHarbor. Deploying is as simple as a git/hg push to appharbor. From there they build your code, run any unit tests you have and deploy it if everything succeeds. The screen on the right shows a simple and elegant UI to getting things done. The folks at AppHarbor graciously gave me a limited number of invites to hand out. If you are itching to try AppHarbor then navigate to: https://appharbor.com/account/new?inviteCode=ferventcoder  After playing with it, send feedback if you want more features. Go vote up two features I want that will make it more like Heroku. Disclaimer: I am in no way affiliated with AppHarbor and have not received any funds or favors from anyone at AppHarbor. I just think it is awesome and I want others to know about it. From Zero To Deployed in 15 Minutes (Or Less) Now I have a challenge for you. I created a video series showing how fast I could go from nothing to a deployed application. It could have been from Zero to Deployed in Less than 5 minutes, but I wanted to show you the tools a little more and give you an opportunity to beat my time. And that’s the challenge. Beat my time and show it in a video response. The video series is below (at least one of the videos has to be watched on YouTube). The person with the best time by March 15th @ 11:59PM CST will receive a prize. Ground rules: .NET Application with a valid database connection Start from Zero Deployed with AppHarbor or an alternative A timer displayed in the video that runs during the entire process Video response published on YouTube or acceptable alternative Video(s) must be published by March 15th at 11:59PM CST. Either post the link here as a comment or on YouTube as a response (also by 11:59PM CST March 15th) From Zero To Deployed In 15 Minutes (Or Less) Part 1 From Zero To Deployed In 15 Minutes (Or Less) Part 2 From Zero To Deployed In 15 Minutes (Or Less) Part 3

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  • structure problem in Relational DBMS creation

    - by Kane
    For learning and understanding purpose, I currently want to try to make a small relational DBMS with simple features like (for now) only sequential reading/writing and CREATE TABLE, INSERT, SELECT, UPDATE and DELETE management. I am currently on the "think" part of the project and I am stuck on the way to store the read data in memory. First I was thinking of putting them properly on a structure, but the problem is that tables are all different, know the type of each column is not an issue, but I am not sure C provide a way to make fully dynamic structure. My second and current idea is to make a simple char array of the required length and just get the data by order with cast. But I am not sure if it is the good way to do that part, so I wanted to ask for your opinion and advices about that. Thanks in advance for your help. nb: I hope my question is enough clear and understandable, I still lack of pratice in english

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  • How to auto-scan any plugged in usb storage device with clamav?

    - by ossi
    I'd like to do an automatic virus scan on any plugged in usb device using ClamAV. I'm using Ubuntu 12.04. The closest thing I found was: Run clamav on mount of flashdrive How to run a shell script when a new USB storage device is detected? The first one is not working for me and the second one seems to target a known device. Is there a tutorial around I've missed? Or can I get some help with udev rules that apply to any usb storage device added? Currently nothing seems to do anything.

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  • Starting java processes with Upstart

    - by user265330
    I want to start a java process using Upstart. Currently, on our OpenSuSE servers, I use the System V init system to achieve this, but on our Ubuntu servers I'd rather use Upstart. But I have two questions... I have an Upstart job (a task) that configures the server, called, say, myconfig. And in the job that starts my java processes I ostensibly have: start on stopped myconfig exec /path/to/myjavastartscript.sh myjavastartscript.sh runs 'java -classpath blah MyClass'. In System V init, starting the service runs 'nohup /path/to/myjavastartscript.sh &'. So my first question is whether I still need to do the nohup or run-in-background with the exec command? When running, MyClass starts other Java processes. In System V init, the service stop just looks for java processes owned by a certain user and kills them. My second question is how could I control the termination of these processes with Upstart?

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  • Changing file permissions on USB external hard drive

    - by pacomet
    I am using an external USB hard drive for a long time in Ubuntu 10.04, both at work and at home. Now I've installed 12.04 at home. Today I used the USB drive for the first time. I can read the disk but can't change the permissions of a file I wanted. Output of "mount" /dev/sdb1 on /media/FREECOM HDD type vfat (rw,nosuid,nodev,uid=1000,gid=1000,shortname=mixed,dmask=0077, utf8=1,showexec,flush,uhelper=udisks) What I try sudo chmod u+w bsst-hdf_to_bsst-h5 and what I get -rw-r--r-- 1 paco paco 2956 dic 19 10:27 bsst-hdf_to_bsst-h5 Any idea would be appreciated. Thanks in advance

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  • A plan to study ASP.NET + C# + SQL + SQL Server [closed]

    - by ali saleem
    Possible Duplicates: Should I be a professional in C# programming in order to build good web applications using ASP.NET? Is there a combination of language and database that is both great to use and free/cheap? C# for web development? or C# as general purpose programming? ASP.NET MVC book for absolute beginners Will it cost me a lot if I chose ASP.NET and IIS? Is it possible to use MySQL in ASP.NET? Best books to start with ASP.NET MVC / C# and Visual Studio Is it enough for me to learn the above technologies to become a professional web developer? If so then how can I learn them? together or to start with C# for example at first? If there is another thing I should learn please tell me about it.

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  • Forcing a Service to Restart at Boot

    - by pjtatlow
    So I use winbind and samba to connect to an AD domain at work, and one of my ubuntu machines has been having issues. At boot, I cannot log in as an AD user, but if I log in as the local user and do a sudo service winbind restart it works fine. Yes, winbind does start at boot, although for some reason incorrectly I think. I can't tell anything from the logs, and I'm just wondering how to force winbind to restart after it starts the first time, at boot. Thanks!

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  • Windows Phone 7 For Silverlight Programmers

      This is the first in a series of mini-tutorials on Windows Phone 7 Programming for Silverlight Programmers. Goals: Rapid introduction to Win Phone 7 for experienced Silverlight Programmers Design and implementation of WP7 Silverlight HVP Audience: Silverlight Programmers who want to learn to program the new Windows Phone 7. Once the fundamentals are covered, the target [...]...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Jump-start Your Mind

    - by João Angelo
    I haven’t written in a while mostly because I’ve spent my time reading what others wrote and today I’m writing purely motivated by what I just finished reading. Mindfire: Big Ideas for Curious Mind by Scott Berkun was such a pleasure to read and ended up igniting parts of my mind which I have to admit were becoming a bit numb that I felt the urge to take some time to first say thank you to the author and then recommend it to all your curious minds out there. Now, go read it… it’s time well spent.

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  • What to do after a servicing fails on TFS 2010

    - by Martin Hinshelwood
    What do you do if you run a couple of hotfixes against your TFS 2010 server and you start to see seem odd behaviour? A customer of mine encountered that very problem, but they could not just, or at least not easily, go back a version.   You see, around the time of the TFS 2010 launch this company decided to upgrade their entire 250+ development team from TFS 2008 to TFS 2010. They encountered a few problems, owing mainly to the size of their TFS deployment, and the way they were using TFS. They were not doing anything wrong, but when you have the largest deployment of TFS outside of Microsoft you tend to run into problems that most people will never encounter. We are talking half a terabyte of source control in TFS with over 80 proxy servers. Its certainly the largest deployment I have ever heard of. When they did their upgrade way back in April, they found two major flaws in the product that meant that they had to back out of the upgrade and wait for a couple of hotfixes. KB983504 – Hotfix KB983578 – Patch KB2401992 -Hotfix In the time since they got the hotfixes they have run 6 successful trial migrations, but we are not talking minutes or hours here. When you have 400+ GB of data it takes time to copy it around. It takes time to do the upgrade and it takes time to do a backup. Well, last week it was crunch time with their developers off for Christmas they had a window of opportunity to complete the upgrade. Now these guys are good, but they wanted Northwest Cadence to be available “just in case”. They did not expect any problems as they already had 6 successful trial upgrades. The problems surfaced around 20 hours in after the first set of hotfixes had been applied. The new Team Project Collection, the only thing of importance, had disappeared from the Team Foundation Server Administration console. The collection would not reattach either. It would not even list the new collection as attachable! Figure: We know there is a database there, but it does not This was a dire situation as 20+ hours to repeat would leave the customer over time with 250+ developers sitting around doing nothing. We tried everything, and then we stumbled upon the command of last resort. TFSConfig Recover /ConfigurationDB:SQLServer\InstanceName;TFS_ConfigurationDBName /CollectionDB:SQLServer\instanceName;"Collection Name" -http://msdn.microsoft.com/en-us/library/ff407077.aspx WARNING: Never run this command! Now this command does something a little nasty. It assumes that there really should not be anything wrong and sets about fixing it. It ignores any servicing levels in the Team Project Collection database and forcibly applies the latest version of the schema. I am sure you can imagine the types of problems this may cause when the schema is updated leaving the data behind. That said, as far as we could see this collection looked good, and we were even able to find and attach the team project collection to the Configuration database. Figure: After attaching the TPC it enters a servicing mode After reattaching the team project collection we found the message “Re-Attaching”. Well, fair enough that sounds like something that may need to happen, and after checking that there was disk IO we left it to it. 14+ hours later, it was still not done so the customer raised a priority support call with MSFT and an engineer helped them out. Figure: Everything looks good, it is just offline. Tip: Did you know that these logs are not represented in the ~/Logs/* folder until they are opened once? The engineer dug around a bit and listened to our situation. He knew that we had run the dreaded “tfsconfig restore”, but was not phased. Figure: This message looks suspiciously like the wrong servicing version As it turns out, the servicing version was slightly out of sync with the schema. KB Schema Successful           KB983504 341 Yes   KB983578 344 sort of   KB2401992 360 nope   Figure: KB, Schema table with notation to its success The Schema version above represents the final end of run version for that hotfix or patch. The only way forward The problem was that the version was somewhere between 341 and 344. This is not a nice place to be in and the engineer give us the  only way forward as the removal of the servicing number from the database so that the re-attach process would apply the latest schema. if his sounds a little like the “tfsconfig recover” command then you are exactly right. Figure: Sneakily changing that 3 to a 1 should do the trick Figure: Changing the status and dropping the version should do it Now that we have done that we should be able to safely reattach and enable the Team Project Collection. Figure: The TPC is now all attached and running You may think that this is the end of the story, but it is not. After a while of mulling and seeking expert advice we came to the opinion that the database was, for want of a better term, “hosed”. There could well be orphaned data in there and the likelihood that we would have problems later down the line is pretty high. We contacted the customer back and made them aware that in all likelihood the repaired database was more like a “cut and shut” than anything else, and at the first sign of trouble later down the line was likely to split in two. So with 40+ hours invested in getting this new database ready the customer threw it away and started again. What would you do? Would you take the “cut and shut” to production and hope for the best?

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  • Add "not" to if statement in shell script

    - by John Crawford
    I have the following script that should exist if the user does not exist. #check if user currently exists on system if id $User > /dev/null 2>&1 then #user exists no need to exit program echo "blah blah, what a waste of space" else echo "This user does NOT exists. Please create that user before using this script.\n" exit fi My problem is that I would ideally like to place a "not" if that first if statement so that I can trim down my if, else statement. Ideally I would like something like this: if !(id $User > /dev/null 2>&1) then echo "This user does NOT exists. Please create that user before using this script.\n" exit fi

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  • How do engines avoid "Phase Lock" (multiple objects in same location) in a Physics Engine?

    - by C0M37
    Let me explain Phase Lock first: When two objects of non zero mass occupy the same space but have zero energy (no velocity). Do they bump forever with zero velocity resolution vectors or do they just stay locked together until an outside force interacts? In my home brewed engine, I realized that if I loaded a character into a tree and moved them, they would signal a collision and hop back to their original spot. I suppose I could fix this by implementing impulses in the event of a collision instead of just jumping back to the last spot I was in (my implementation kind of sucks). But while I make my engine more robust, I'm just curious on how most other physics engines handle this case. Do objects that start in the same spot with no movement speed just shoot out from each other in a random direction? Or do they sit there until something happens? Which option is generally the best approach?

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  • Five development tools I can't live without

    - by bconlon
    When applying to join Geeks with Blogs I had to specify the development tools I use every day. That got me thinking, it's taken a long time to whittle my tools of choice down to the selection I use, so it might be worth sharing. Before I begin, I appreciate we all have our preferred development tools, but these are the ones that work for me. Microsoft Visual Studio Microsoft Visual Studio has been my development tool of choice for more years than I care to remember. I first used this when it was Visual C++ 1.5 (hats off to those who started on 1.0) and by 2.2 it had everything I needed from a C++ IDE. Versions 4 and 5 followed and if I had to guess I would expect more Windows applications are written in VC++ 6 and VB6 than any other language. Then came the not so great versions Visual Studio .Net 2002 (7.0) and 2003 (7.1). If I'm honest I was still using v6. 2005 was better and 2008 was simply brilliant. Everything worked, the compiler was super fast and I was happy again...then came 2010...oh dear. 2010 is a big step backwards for me. It's not encouraging for my upcoming WPF exploits that 2010 is fronted in WPF technology, with the forever growing Find/Replace dialog, the issues with C++ intellisense, and the buggy debugger. That said it is still my tool of choice but I hope they sort the issue in SP1. I've tried other IDEs like Visual Age and Eclipse, but for me Visual Studio is the best. A really great tool. Liquid XML Studio XML development is a tricky business. The W3C standards are often difficult to get to the bottom of so it's great to have a graphical tool to help. I first used Liquid Technologies 5 or 6 years back when I needed to process XML data in C++. Their excellent XML Data Binding tool has an easy to use Wizard UI (as compared to Castor or JAXB command line tools) and allows you to generate code from an XML Schema. So instead of having to deal with untyped nodes like with a DOM parser, instead you get an Object Model providing a custom API in C++, C#, VB etc. More recently they developed a graphical XML IDE with XML Editor, XSLT, XQuery debugger and other XML tools. So now I can develop an XML Schema graphically, click a button to generate a Sample XML document, and click another button to run the Wizard to generate code including a Sample Application that will then load my Sample XML document into the generated object model. This is a very cool toolset. Note: XML Data Binding is nothing to do with WPF Data Binding, but I hope to cover both in more detail another time. .Net Reflector Note: I've just noticed that starting form the end of February 2011 this will no longer be a free tool !! .Net Reflector turns .Net byte code back into C# source code. But how can it work this magic? Well the clue is in the name, it uses reflection to inspect a compiled .Net assembly. The assembly is compiled to byte code, it doesn't get compiled to native machine code until its needed using a just-in-time (JIT) compiler. The byte code still has all of the information needed to see classes, variables. methods and properties, so reflector gathers this information and puts it in a handy tree. I have used .Net Reflector for years in order to understand what the .Net Framework is doing as it sometimes has undocumented, quirky features. This really has been invaluable in certain instances and I cannot praise enough kudos on the original developer Lutz Roeder. Smart Assembly In order to stop nosy geeks looking at our code using a tool like .Net Reflector, we need to obfuscate (mess up) the byte code. Smart Assembly is a tool that does this. Again I have used this for a long time. It is very quick and easy to use. Another excellent tool. Coincidentally, .Net Reflector and Smart Assembly are now both owned by Red Gate. Again kudos goes to the original developer Jean-Sebastien Lange. TortoiseSVN SVN (Apache Subversion) is a Source Control System developed as an open source project. TortoiseSVN is a graphical UI wrapper over SVN that hooks into Windows Explorer to enable files to be Updated, Committed, Merged etc. from the right click menu. This is an essential tool for keeping my hard work safe! Many years ago I used Microsoft Source Safe and I disliked CVS type systems. But TortoiseSVN is simply the best source control tool I have ever used. --- So there you have it, my top 5 development tools that I use (nearly) every day and have helped to make my working life a little easier. I'm sure there are other great tools that I wish I used but have never heard of, but if you have not used any of the above, I would suggest you check them out as they are all very, very cool products. #

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  • Tripple boot install with Windows MBR

    - by Andre Doria
    I have 2 hard drives, each 1TB. First drive has only Windows 7. The second drive has Kali installed on logical partitions #5 (/boot), #6 (/), #7 (/home), and #8 (swap). The bootloader is installed in /dev/sdb5. It also has Ubuntu installed on logical partitions #9 (/boot), #10 (/), #11 (/home), and #12 (swap). I want to use Windows bootloader, so I use easyBCD to configure the boot menu. EasyBCD sees my second drive partitions as #1, #2, #3,..., #8. I then add Kali selecting second drive #1 (/boot) partition, and Ubuntu selecting its #5 (/boot) partition. After this my menu has choices of Windows 7 (default), Kali, and Ubuntu. The problem is that whether I select Kali or Ubuntu I always boot Kali! Any idea on how to enable Ubuntu boot while also keep using Windows bootloader in MBR?

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  • Highlights from the Oracle Customer Experience Summit @ OpenWorld

    - by Richard Lefebvre
    The Oracle Customer Experience Summit was the first-ever event covering the full breadth of Oracle's CX portfolio -- Marketing, Sales, Commerce, and Service. The purpose of the Summit was to articulate the customer experience imperative and to showcase the suite of Oracle products that can help our customers create the best possible customer experience. This topic has always been a very important one, but now that there are so many alternative companies to do business with and because people have such public ways to voice their displeasure, it's necessary for vendors to have multiple listening posts in place to gauge consumer sentiment. They need to know what is going on in real time and be able to react quickly to turn negative situations into positive ones. Those can then be shared in a social manner to enhance the brand and turn the customer into a repeat customer. The Summit was focused on Oracle's portfolio of products and entirely dedicated to customers who are committed to building great customer experiences within their businesses. Rather than DBAs, the attendees were business people looking to collaborate with other like-minded experts and find out how Oracle can help in terms of technology, best practices, and expertise. The event was at the Westin St. Francis Hotel in San Francisco as part of Oracle OpenWorld. We had eight hundred people attend, which was great for the first year. Next year, there's no doubt in my mind, we can raise that number to 5,000. Alignment and Logic Oracle's Customer Experience portfolio is made up of a combination of acquired and organic products owned by many people who are new to Oracle. We include homegrown Fusion CRM, as well as RightNow, Inquira, OPA, Vitrue, ATG, Endeca, and many others. The attendees knew of the acquisitions, so naturally they wanted to see how the products all fit together and hear the logic behind the portfolio. To tell them about our alignment, we needed to be aligned. To accomplish that, a cross functional team at Oracle agreed on the messaging so that every single Oracle presenter could cover the big picture before going deep into a product or topic. Talking about the full suite of products in one session produced overflow value for other products. And even though this internal coordination was a huge effort, everyone saw the value for our customers and for our long-term cooperation and success. Keynotes, Workshops, and Tents of Innovation We scored by having Seth Godin as our keynote speaker ? always provocative and popular. The opening keynote was a session orchestrated by Mark Hurd, Anthony Lye, and me. Mark set the stage by giving real-world examples of bad customer experiences, Anthony clearly articulated the business imperative for addressing these experiences, and I brought it all to life by taking the audience around the Customer Lifecycle and showing demos and videos, with partners included at each of the stops around the lifecycle. Brian Curran, a VP for RightNow Product Strategy, presented a session that was in high demand called The Economics of Customer Experience. People loved hearing how to build a business case and justify the cost of building a better customer experience. John Kembel, another VP for RightNow Product Strategy, held a workshop that customers raved about. It was based on the journey mapping methodology he created, which is a way to talk to customers about where they want to make improvements to their customers' experiences. He divided the audience into groups led by facilitators. Each person had the opportunity to engage with experts and peers and construct some real takeaways. The conference hotel was across from Union Square so we used that space to set up Innovation Tents. During the day we served lunch in the tents and partners showed their different innovative ideas. It was very interesting to see all the technologies and advancements. It also gave people a place to mix and mingle and to think about the fringe of where we could all take these ideas. Product Portfolio Plus Thought Leadership Of course there is always room for improvement, but the feedback on the format of the conference was positive. Ninety percent of the sessions had either a partner or a customer teamed with an Oracle presenter. The presentations weren't dry, one-way information dumps, but more interactive. I just followed up with a CEO who attended the conference with his Head of Marketing. He told me that they are using John Kembel's journey mapping methodology across the organization to pull people together. This sort of thought leadership in these highly competitive areas gives Oracle permission to engage around the technology. We have to differentiate ourselves and it's harder to do on the product side because everyone looks the same on paper. But on thought leadership ? we can, and did, take some really big steps. David Vap Group Vice President Oracle Applications Product Development

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