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• What's Bringing SharePoint 2007 Server to a hault?

  - by juanlarios

  I've been having issues with my teste environment and I'm hoping someone has run into this problem and can point me in the right direction. I noticed: SharePoint Server Memory is through the roof at times and so is the CPU usage. Most of CPU usage is a sql proccess. Running out of disk space all the time. I looked in the Logs located in the 12 hive and sure enough I have 1G log files that are hard to open because of the size. The following are the 3 error messages that are flooding my SharePoint logs:   04/05/2010 16:02:36.99     OWSTIMER.EXE (0x0B94)                       0x0BA4    Windows SharePoint Services       Timer                             5uuf    Monitorable    The previous instance of the timer job 'Variations Propagate Page Job Definition', id '{F9A73EB4-90FE-4574-AD99-B4034056F915}' for service '{F89169F9-707B-4588-9ED0-E6D399FE5E3D}' is still running, so the current instance will be skipped.  Consider increasing the interval between jobs.    04/05/2010 15:59:51.51     OWSTIMER.EXE (0x0B94)                       0x0BA4    Windows SharePoint Services       Timer                             5uuf    Monitorable    The previous instance of the timer job 'Profile Synchronization', id '{A05E3439-8DCD-449A-9D9E-46D601CACAA2}' for service '{F89169F9-707B-4588-9ED0-E6D399FE5E3D}' is still running, so the current instance will be skipped.  Consider increasing the interval between jobs.     04/05/2010 15:56:25.53     OWSTIMER.EXE (0x0B94)                       0x0BA4    Windows SharePoint Services       Timer                             5uuf    Monitorable    The previous instance of the timer job 'Scheduled Unpublish', id '{6298F93F-388D-46B9-809E-CEDBB8659661}' for service '{F89169F9-707B-4588-9ED0-E6D399FE5E3D}' is still running, so the current instance will be skipped.  Consider increasing the interval between jobs.     04/05/2010 15:54:14.73     OWSTIMER.EXE (0x0B94)                       0x0BA4    Windows SharePoint Services       Timer                             5uuf    Monitorable    The previous instance of the timer job 'Config Refresh', id '{C42DA970-3DA3-4AA2-94E5-8499C5B80A3E}' for service '{7F6D2CBE-8071-4A30-B313-7C9989FC2D87}' is still running, so the current instance will be skipped.  Consider increasing the interval between jobs.       I'm googling around but haven't found much. I know one other person posted something about this back in 2008, but no answers were reached. I have already checked the databases to see if any of them have gone offline for whatever reason, but from SQL everything is fine. I recently re-created an SSP and deleted an old ssp. So I thought maybe that was causing it, and who knows? maybe that causes some of the problems or maybe all. I'm running configuration wizard and see if anything changes. Please if someone has had similar issues let me know.

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• How to become a good team player?

  - by Nick

  I've been programming (obsessively) since I was 12. I am fairly knowledgeable across the spectrum of languages out there, from assembly, to C++, to Javascript, to Haskell, Lisp, and Qi. But all of my projects have been by myself. I got my degree in chemical engineering, not CS or computer engineering, but for the first time this fall I'll be working on a large programming project with other people, and I have no clue how to prepare. I've been using Windows all of my life, but this project is going to be very unix-y, so I purchased a Mac recently in the hopes of familiarizing myself with the environment. I was fortunate to participate in a hackathon with some friends this past year -- both CS majors -- and excitingly enough, we won. But I realized as I worked with them that their workflow was very different from mine. They used Git for version control. I had never used it at the time, but I've since learned all that I can about it. They also used a lot of frameworks and libraries. I had to learn what Rails was pretty much overnight for the hackathon (on the other hand, they didn't know what lexical scoping or closures were). All of our code worked well, but they didn't understand mine, and I didn't understand theirs. I hear references to things that real programmers do on a daily basis -- unit testing, code reviews, but I only have the vaguest sense of what these are. I normally don't have many bugs in my little projects, so I have never needed a bug tracking system or tests for them. And the last thing is that it takes me a long time to understand other people's code. Variable naming conventions (that vary with each new language) are difficult (__mzkwpSomRidicAbbrev), and I find the loose coupling difficult. That's not to say I don't loosely couple things -- I think I'm quite good at it for my own work, but when I download something like the Linux kernel or the Chromium source code to look at it, I spend hours trying to figure out how all of these oddly named directories and files connect. It's a programming sin to reinvent the wheel, but I often find it's just quicker to write up the functionality myself than to spend hours dissecting some library. Obviously, people who do this for a living don't have these problems, and I'll need to get to that point myself. Question: What are some steps that I can take to begin "integrating" with everyone else? Thanks!

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• How to handle this unfortunately non hypothetical situation with end-users?

  - by User Smith

  I work in a medium sized company but with a very small IT force. Last year (2011), I wrote an application that is very popular with a large group of end-users. We hit a deadline at the end of last year and some functionality (I will call funcA from now on) was not added into the application that was wanted at the very end. So, this application has been running in live/production since the end of 2011, I might add without issue. Yesterday, a whole group of end-users started complaining that funcA that was never in the application is no longer working. Our priority at this company is that if an application is broken it must be fixed first prior to prioritized projects. I have compared code and queries and there is no difference since 2011, which is proofA. I then was able to get one of the end-users to admit that it never worked proofB, but since then that end-user has went back and said that it was working previously......I believe the horde of end-users has assimilated her. I have also reviewed my notes for this project which has requirements and daily updates regarding the project which specifically states, "funcA not achieved due to time constraints", proofC. I have spoken with many of them and I can see where they could be confused as they are very far from a programming background, but I also know they are intelligent enough to act in a group in order to bypass project prioritization orders in order to get functionality that they want to make their job easier. The worst part is is that now group think is setting in and my boss and the head of IT is actually starting to believe them, even though there is no code or query changes. As far as reviewing the state of the logic it is very cut and dry to the point of if 1 = 1, funcA will not work. So, this is the end of the description of my scenario, but I am trying not to get severally dinged on my performance metrics due to this which would essentially have me moved to fixing a production problem that doesn't exist that will probably take over 1 month. I am looking for direct answers to this question. This question is not for rants, polling, or discussions as this is not the format for StackExchange. Please don't downvote me too terribly it is pretty common on this specific site of stack, I am looking for honest answers to this situation and I couldn't find a forum more appropriate.

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• Oracle At QCon SF 2012

  - by Cassandra Clark - OTN

  Oracle Technology Network is a Platinum sponsor at QCon San Francisco.  (qconsf.com).  Don’t miss these great developer focused sessions: Shay ShmeltzerHow we simplified Web, Mobile and Cloud development for our own developers? - the Oracle StoryOver the past several years, Oracle has beendeveloping a new set of enterprise applications in what is probably one of thelargest Java based development project in the world. How do you take 3000 developers and make them productive? How do you insure the delivery of cutting edge UIs for both Mobile and Web channels? How do you enable Cloud baseddevelopment and deployment?  Come and learn how we did it at Oracle, and see how the same technologies and methodologies can apply to your development efforts. Dan SmithProject Lambda in Java 8Java SE 8 will include major enhancements to the Java Programming Language and its core libraries.  This suite of new features, known as Project Lambda in the OpenJDK community, includes lambda expressions, default methods, and parallel collections (and much more!).  The result will be a next-generation Java programming experience with more flexibility and better abstractions.   This talk will introduce the new Java features and offer a behind-the-scenes view of how they evolved and why they work the way that they do. Arun GuptaJSR 356: Building HTML5 WebSocket Applications in JavaThe family of HTML5 technologies has pushed the pendulum away from rich client technologies and toward ever-more-capable Web clients running on today’s browsers. In particular, WebSocket brings new opportunities for efficient peer-to-peer communication, providing the basis for a new generation of interactive and “live” Web applications. This session examines the efforts under way to support WebSocket in the Java programming model, from its base-level integration in the Java Servlet and Java EE containers to a new, easy-to-use API and toolset that are destined to become part of the standard Java platform. The full conference schedule is here: http://qconsf.com/sf2012/schedule/wednesday.jsp But wait, there’s more!  At the Oracle booth, we’ll also be covering: ·         Oracle ADF Mobile·         Oracle Developer Cloud Service·         Oracle ADF Essentials·         NetBeans Project Easel Lastly we’ll share the results of a short cloud survey at QConSF ater this week.  If you attended this year's Oracle OpenWorld and JavaOne conferences, it would be hard not to notice that Oracle is clearly "all-in" when it comes to the Cloud.  With Cloud computing being such a hot topic on many OTN members' minds, we'd like to know what you're doing in the cloud and invite you to take this short cloud survey.

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• What's the best way to create a static utility class in python? Is using metaclasses code smell?

  - by rsimp

  Ok so I need to create a bunch of utility classes in python. Normally I would just use a simple module for this but I need to be able to inherit in order to share common code between them. The common code needs to reference the state of the module using it so simple imports wouldn't work well. I don't like singletons, and classes that use the classmethod decorator do not have proper support for python properties. One pattern I see used a lot is creating an internal python class prefixed with an underscore and creating a single instance which is then explicitly imported or set as the module itself. This is also used by fabric to create a common environment object (fabric.api.env). I've realized another way to accomplish this would be with metaclasses. For example: #util.py class MetaFooBase(type): @property def file_path(cls): raise NotImplementedError def inherited_method(cls): print cls.file_path #foo.py from util import * import env class MetaFoo(MetaFooBase): @property def file_path(cls): return env.base_path + "relative/path" def another_class_method(cls): pass class Foo(object): __metaclass__ = MetaFoo #client.py from foo import Foo file_path = Foo.file_path I like this approach better than the first pattern for a few reasons: First, instantiating Foo would be meaningless as it has no attributes or methods, which insures this class acts like a true single interface utility, unlike the first pattern which relies on the underscore convention to dissuade client code from creating more instances of the internal class. Second, sub-classing MetaFoo in a different module wouldn't be as awkward because I wouldn't be importing a class with an underscore which is inherently going against its private naming convention. Third, this seems to be the closest approximation to a static class that exists in python, as all the meta code applies only to the class and not to its instances. This is shown by the common convention of using cls instead of self in the class methods. As well, the base class inherits from type instead of object which would prevent users from trying to use it as a base for other non-static classes. It's implementation as a static class is also apparent when using it by the naming convention Foo, as opposed to foo, which denotes a static class method is being used. As much as I think this is a good fit, I feel that others might feel its not pythonic because its not a sanctioned use for metaclasses which should be avoided 99% of the time. I also find most python devs tend to shy away from metaclasses which might affect code reuse/maintainability. Is this code considered code smell in the python community? I ask because I'm creating a pypi package, and would like to do everything I can to increase adoption.

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• Why would more CPU cores on virtual machine slow compile times?

  - by Sid

  [edit#2] If anyone from VMWare can hit me up with a copy of VMWare Fusion, I'd be more than happy to do the same as a VirtualBox vs VMWare comparison. Somehow I suspect the VMWare hypervisor will be better tuned for hyperthreading (see my answer too) I'm seeing something curious. As I increase the number of cores on my Windows 7 x64 virtual machine, the overall compile time increases instead of decreasing. Compiling is usually very well suited for parallel processing as in the middle part (post dependency mapping) you can simply call a compiler instance on each of your .c/.cpp/.cs/whatever file to build partial objects for the linker to take over. So I would have imagined that compiling would actually scale very well with # of cores. But what I'm seeing is: 8 cores: 1.89 sec 4 cores: 1.33 sec 2 cores: 1.24 sec 1 core: 1.15 sec Is this simply a design artifact due to a particular vendor's hypervisor implementation (type2:virtualbox in my case) or something more pervasive across more VMs to make hypervisor implementations more simpler? With so many factors, I seem to be able to make arguments both for and against this behavior - so if someone knows more about this than me, I'd be curious to read your answer. Thanks Sid [edit:addressing comments] @MartinBeckett: Cold compiles were discarded. @MonsterTruck: Couldn't find an opensource project to compile directly. Would be great but can't screwup my dev env right now. @Mr Lister, @philosodad: Have 8 hw threads, using VirtualBox, so should be 1:1 mapping without emulation @Thorbjorn: I have 6.5GB for the VM and a smallish VS2012 project - it's quite unlikely that I'm swapping in/out trashing the page file. @All: If someone can point to an open source VS2010/VS2012 project, that might be a better community reference than my (proprietary) VS2012 project. Orchard and DNN seem to need environment tweaking to compile in VS2012. I really would like to see if someone with VMWare Fusion also sees this (for VMWare vs VirtualBox compartmentalization) Test details: Hardware: Macbook Pro Retina CPU : Core i7 @ 2.3Ghz (quad core, hyper threaded = 8 cores in windows task manager) Memory : 16 GB Disk : 256GB SSD Host OS: Mac OS X 10.8 VM type: VirtualBox 4.1.18 (type 2 hypervisor) Guest OS: Windows 7 x64 SP1 Compiler: VS2012 compiling a solution with 3 C# Azure projects Compile times measure by VS2012 plugin called 'VSCommands' All tests run 5 times, first 2 runs discarded, last 3 averaged

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• How can I set the date format to my country setting?

  - by Jamina Meissner

  I am German, but I use only English software. Hence, I am also using English Ubuntu. It's not because I don't know how to install German Ubuntu. It's because I prefer to work with English software environment. However, I would like to keep date & time format in German format, just as I use a German keyboard layout in English Ubuntu. I can set the time format to 24h time. But how can I set the date format to German time format? It is irritating for me to have the day number before the time numbers: In other words, instead of "Oct 14 15:16" I want it to display "14 Okt" or (if only English language is available) "14 Oct 15:16" or "14th Oct 15:16". At least, the number of the day should be displayed before the month. In Windows, it was no problem to choose time/date/currency settings according to a chosen country. Where can I do this in Ubuntu? The best would be if I could freely enter the date/time format myself with variables (DD.MM hh.mm.ss etc). I found answers for Ubuntu 11.04, but not for Ubuntu 12.04. I am using Ubuntu 12.04, 64-bit. Keep in mind that I am a beginner. So I'd like to be able to do this via GUI, if possible. EDIT: I found the answer in a forum. Go to System Settings... and choose Language Support. There are two tabs, Language and Reginal Formats. You are by default on the Language tab. On the Language tab, click Install / Remove Languages. A window with a list of languages opens. Mark the language(s) you want to add for your time/date/currency format. Click Apply Changes. Ubuntu will now download and install the additional language files, as well as help files of other applications in this language. So don't be irritated. When Ubuntu has finished applying the changes, switch to Regional Formats tab. (Do not change the Language for menus and windows on the Language tab if you only want to change the date/time/unit format). There you can choose from the dropdown list the language for your preferred format for date/time/currency/unit. Log out and log in again to have the changes take effect.

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• Java JRE 1.6.0_37 Certified with Oracle E-Business Suite

  - by Steven Chan (Oracle Development)

  My apologies: this certification announcement got lost in the OpenWorld maelstorm.  Better late than never. The section below entitled, "All JRE 1.6 releases are certified with EBS upon release" should obviate the need for these announcements, but I know that people have gotten used to seeing these certifications referenced explicitly.  The latest Java Runtime Environment 1.6.0_37 (a.k.a. JRE 6u37-b06) is now certified with Oracle E-Business Suite Release 11i and 12 desktop clients.   What's new in Java 1.6.0_37?See the 1.6.0_37 Update Release Notes for details about what has changed in this release.  This release is available for download from the usual Sun channels and through the 'Java Automatic Update' mechanism. 32-bit and 64-bit versions certified This certification includes both the 32-bit and 64-bit JRE versions. 32-bit JREs are certified on: Windows XP Service Pack 3 (SP3) Windows Vista Service Pack 1 (SP1) and Service Pack 2 (SP2) Windows 7 and Windows 7 Service Pack 1 (SP1) 64-bit JREs are certified only on 64-bit versions of Windows 7 and Windows 7 Service Pack 1 (SP1). Worried about the 'mismanaged session cookie' issue? No need to worry -- it's fixed.  To recap: JRE releases 1.6.0_18 through 1.6.0_22 had issues with mismanaging session cookies that affected some users in some circumstances. The fix for those issues was first included in JRE 1.6.0_23. These fixes will carry forward and continue to be fixed in all future JRE releases.  In other words, if you wish to avoid the mismanaged session cookie issue, you should apply any release after JRE 1.6.0_22.All JRE 1.6 releases are certified with EBS upon release Our standard policy is that all E-Business Suite customers can apply all JRE updates to end-user desktops from JRE 1.6.0_03 and later updates on the 1.6 codeline.  We test all new JRE 1.6 releases in parallel with the JRE development process, so all new JRE 1.6 releases are considered certified with the E-Business Suite on the same day that they're released by our Java team.  You do not need to wait for a certification announcement before applying new JRE 1.6 releases to your EBS users' desktops. Important For important guidance about the impact of the JRE Auto Update feature on JRE 1.6 desktops, see: Planning Bulletin for JRE 7: What EBS Customers Can Do Today References Recommended Browsers for Oracle Applications 11i (Metalink Note 285218.1) Upgrading Sun JRE (Native Plug-in) with Oracle Applications 11i for Windows Clients (Metalink Note 290807.1) Recommended Browsers for Oracle Applications 12 (MetaLink Note 389422.1) Upgrading JRE Plugin with Oracle Applications R12 (MetaLink Note 393931.1) Related Articles Mismanaged Session Cookie Issue Fixed for EBS in JRE 1.6.0_23 Roundup: Oracle JInitiator 1.3 Desupported for EBS Customers in July 2009

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• eSTEP Newsletter for October 2013 now available

  - by uwes

  Dear Partners,We would like to let you know that the October'13 issue of our Newsletter is now available.The issue contains information on the following topics: Oracle Open World Summary Oracle Cloud: Oracle Engineered Systems Oracle Database and Middleware Oracle Applications and Software as a Service Oracle Industries Oracle Partners and the "Internet of Things" JavaOne News MySQL News Corporate News Create Your HR Strategic Vision at Oracle HCM World Oracle Database Protection Redefined A Preview: Oracle Database Backup Logging Recovery Appliance Oracle closed Tekelec acquisition Congratulations to ORACLE TEAM USA! Tech sectionARC M6 Oracle's SPARC M6 Oracle SuperCluster M6-32 - Oracle’s Most Scalable Engineered System Oracle Multitenant on SPARC Servers and Oracle Solaris Oracle Database 12c Enterprise Edition: Plug into the Cloud Oracle In-Memory Database Cache Oracle Virtual Compute Appliance New Benchmark-Results published (Sept. 2013) Video Interview: Elasticity, the Biggest Challenge Facing Data Centers Today Tech blog Announcing New Sun Storage 2500-M2 Drives SPARC Product Line Update ZFS RAID Calculator v6 What ships with ODA X3-2? Tech Article: Oracle Multitenant on SPARC Servers and Oracle Solaris New release of Sun Rack II capacity calculator available Announcing: Oracle Solaris Cluster Product Bulletin, September 2013 Learning & events Planned TechCasts Quarterly Partner Update Live Webcast: Simplify and Accelerate Oracle Database deployment with Oracle VM Templates Join us for OTN's Virtual Developer Day - Harnessing the Power of Oracle WebLogic and Oracle Coherence.Learn from OOW 2013 what is going on in Virtualization How to Implementing Early Arriving Facts in ODI, Part I and Part II: Proof of Concept Overview Multi-Factor Authentication in Oracle WebLogic Using multi-factor authentication to protect web applications deployed on Oracle WebLogic. If Virtualization Is Free, It Can't Be Any Good—Right? Looking beyond System/HW SOA and User Interfaces Overcoming the challenges to developing user interfaces in a service oriented References Vodafone Romania Improves Business Agility and Customer Satisfaction, with 10x Faster Business Intelligence Delivery and 12x Faster Processing Emirates Integrated Telecommunications Captures 47% Market Share in a Competitive Market, Thanks to 24/7 Availability Home Credit and Finance Bank Accelerates Getting New Banking Products to Market Extra A Conversation with Java Champion Johan VosYou can find the Newsletter on our portal under eSTEP News ---> Latest Newsletter. You will need to provide your email address and the pin below to get access. Link to the portal is shown below.URL: http://launch.oracle.com/PIN: eSTEP_2011Previous published Newsletters can be found under the Archived Newsletters section and more useful information under the Events, Download and Links tab. Feel free to explore and any feedback is appreciated to help us improve the service and information we deliver.Thanks and best regards,Partner HW Enablement EMEA

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• But what version is the database now?

  - by BuckWoody

  When you upgrade your system to SQL Server 2008 R2, you’ll know that the instance is at that version by using the standard commands like SELECT @@VERSION or EXEC xp_msver. My system came back with this info when I typed those: Microsoft SQL Server 2008 R2 (RTM) - 10.50.1600.1 (Intel X86)   Apr  2 2010 15:53:02   Copyright (c) Microsoft Corporation  Developer Edition on Windows NT 6.0 <X86> (Build 6002: Service Pack 2) (Hypervisor) Index Name Internal_Value Character_Value 1 ProductName NULL Microsoft SQL Server 2 ProductVersion 655410 10.50.1600.1 3 Language 1033 English (United States) 4 Platform NULL NT INTEL X86 5 Comments NULL SQL 6 CompanyName NULL Microsoft Corporation 7 FileDescription NULL SQL Server Windows NT 8 FileVersion NULL 2009.0100.1600.01 ((KJ_RTM).100402-1540 ) 9 InternalName NULL SQLSERVR 10 LegalCopyright NULL Microsoft Corp. All rights reserved. 11 LegalTrademarks NULL Microsoft SQL Server is a registered trademark of Microsoft Corporation. 12 OriginalFilename NULL SQLSERVR.EXE 13 PrivateBuild NULL NULL 14 SpecialBuild 104857601 NULL 15 WindowsVersion 393347078 6.0 (6002) 16 ProcessorCount 1 1 17 ProcessorActiveMask 1 1 18 ProcessorType 586 PROCESSOR_INTEL_PENTIUM 19 PhysicalMemory 2047 2047 (2146934784) 20 Product ID NULL NULL   But a database properties are separate from the Instance. After an upgrade, you always want to make sure that the compatibility options (which have much to do with how NULLs and other objects are treated) is at what you expect. For the most part, as long as the application can handle it, I set my compatibility levels to the latest version. For SQL Server 2008, that was “10.0” or “10”. You can do this with the ALTER DATABASE command or you can just right-click the database and select “Properties” and then “Database Options” in SQL Server Management Studio. To check the database compatibility level, I use this query: SELECT name, cmptlevel FROM sys.sysdatabases When I did that this morning I saw that the databases (all of them) were at 10.0 – not 10.5 like the Instance. That’s expected – we didn’t revise the database format up with the Instance for this particular release. Didn’t want to catch you by surprise on that. While your databases should be at the “proper” level for your situation, you can’t rely on the compatibility level to indicate the Instance level. More info on the ALTER DATABASE command in SQL Server 2008 R2 is here: http://technet.microsoft.com/en-us/library/bb510680(SQL.105).aspx Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Paranoid management, contractor checking work [closed]

  - by user833345

  Just wanted to get some opinions and experiences on an issue I'm having at work. First, a little background. I've been working at a company for some time (past any probation periods) and rewriting a horrendous system. No tests, incomplete and broken functionality everywhere, enough copypasta to feed a small village, redundant code, more unused SQL tables than used ones and terrible performance. I've never seen such bad code, pretty much all of it is worthy of being posted on TheDailyWTF. The company has been operating for a number of years and have had a string of bad developers working on this system. I made a call on rewriting instead of refactoring since I judged it to be less work overall and decided that the result will address the requirements more appropriately, since the central requirement is to have a future-proof system for the next decade with plenty of room to scale up. Refactoring would have entailed untangling a huge ball of yarn and at the same time integrating it with a proper foundation or building a foundation from scratch. I've introduced the latest spiffy framework, unit & functional testing, CI, a bug tracker and agile workflow to the environment. I've fixed most of the performance issues of the old system (there were no indexes on any of the tables, for example). I've created an automated deployment process for the old system. The CTO has been maintaining the old system while I have been building the new one and he has been advising management that everything is being done as per best practices. However, management is hiring a contractor to come in and verify my work. In my experience, this is unprecedented. I can understand their reasoning to an extent, since they've had bad luck in the past, but can't help but feel somewhat offended at the fact that they distrust two senior developers who have been working with them for some time enough that a third party is being brought in. And it's not just me who is under watch - people's emails are constantly checked, someone had a remote desktop application installed on their computer of which I was asked to check the usage logs to try to determine if they were stealing sensitive data and there are CCTV cameras in one of the rooms. It's the first time I've decided to disable my Skype history at work. Am I right to feel indignant here? Has anyone else ever encountered such a situation? If so, how did it work out in the end? Was it worth sticking around? Should I just find another job?

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• SQL Saturday 43 (Redmond, WA) Review

  - by BuckWoody

  Last Saturday (June 12th) we held a “SQL Saturday” (more about those here) event in Redmond, Washington. The event was held at the Microsoft campus, at the Mixer in our new location called the “Commons”. This is a mall-like area that we have on campus, and the Mixer is a large building with lots of meeting rooms, so it made a perfect location for the event. There was a sign to find the parking, and once there they had a sign to show how to get to the building. Since it’s a secure facility, Greg Larsen and crew had a person manning the door so that even late arrivals could get in. We had about 400 sign up for the event, and a little over 300 attend (official numbers later). I think we would have had a lot more, but the sun was out – and you just can’t underestimate the effect of that here in the Pacific Northwest. We joke a lot about not seeing the sun much, but when a day like what we had on Saturday comes around, and on a weekend at that, you’d cancel your wedding to go outside to play in the sun. And your spouse would agree with you for doing it. We had some top-notch speakers, including Clifford Dibble and Kalen Delany. The food was great, we had multiple sponsors (including Confio who seems to be at all of these) and the attendees were from all over the professional spectrum, from developers to BI to DBA’s. Everyone I saw was very engaged, and when I visited room-to-room I saw almost no one in the halls – everyone was in the sessions. I also saw a much larger Microsoft presence this year, especially from Dan Jones’ team. I had a great turnout at my session, and yes, I was wearing an Oracle staff shirt. I did that because I wanted to show that the session I gave on “SQL Server for the Oracle DBA” was non-marketing – I couldn’t exactly bash Oracle wearing their colors! These events are amazing. I can’t emphasize enough how much I appreciate the volunteers and how much work they put into these events, and to you for coming. If you’re reading this and you haven’t attended one yet, definitely find out if there is one in your area – and if not, start one. It’s a lot of work, but it’s totally worth it.       Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• How do you automate a SharePoint 2010 deployment?

  - by Enrique Lima

  In the last couple of months SharePoint traffic (consulting, training and speaking) has picked up.  And with that also the requests for deployments.  There are good, great, bad and really bad things around this. But that is for another topic.  However part of the good and great has been the fact of organizations wanting to do a proof of concept deployment (even when WSS or MOSS has been deployed). We can go through a session (Microsoft has the SDPS concept, SharePoint Deployment Planning Services) of discovering what the customer wants to achieve from their investment in the platform and then also proceed to model the solution that would fit their needs.  But it should not stop there.  The next step should be a POC (as many have requested) to test out. Now, on to the meat of this post.  How do I deploy?  While it is a good process to watch and see all of it take place, not many have the time to sit through that.  Even more so, when that has been part of the description of deploying the platform in the sessions mentioned above. I will, though, break it into a deployment for development purposes and a deployment of a farm. Two tools (or scripts) for those two different types of deployment. First, let me address the development environment.  Around the last week in October, Chris Johnson (SharePoint Product Team) announced a SharePoint Easy Setup for Developers.  The kit itself will assist you in installing SharePoint Server (in standalone mode), the tools that go around Visual Studio, Expression Studio and the Office 2010 tools. Here is the link to Chris’ post: http://blogs.msdn.com/b/cjohnson/archive/2010/10/28/announcing-sharepoint-easy-setup-for-developers.aspx The other scenario is the use of a script in assisting you through the deployment of a farm. Now, this is not to override planning.  It should highlight the need for planning even more.  How?  Having your service accounts planned, the structure of the sites and the scale of your deployment.  Enter AutoSPInstaller.  This is a CodePlex project, and the intent behind this is not only to automate the installation but to give some meaning and get some sense out of what goes on during a SharePoint deployment. How?  Take for example the creation of the databases, when we do the initial OOB deployment by using the wizard, more times than not, we leave the names as they are.  How is that a “bad thing”?  Let’s make it a better practice to rename those Databases, and have them take on a name that is not “GUID-ized”. Having a better naming convention will not hurt, on the other hand will allow for consistency. Here is the link to AutoSPInstaller’s site on CodePlex: http://autospinstaller.codeplex.com/

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• How to manage a Closed Source High-Risk Project?

  - by abel

  I am currently planning to develop a J2EE website and wish to bring in 1 developer and 1 web designer to assist me. The project is a financial app with a niche market. I plan to keep the source closed . However, I fear that my would-be employees could easily copy the codebase and use it /sell it to a third party especially when they switch jobs. The app development will take 4-6months and perhaps more and I may have to bring in people after the app goes live. How do I keep the source to myself. Are there techniques companies use to guard their source. I foresee disabling pendrives and dvd writers on my development machines, but uploading data or attaching the code in one's mail would still be possible. My question is incomplete. But programmers who have been in my situation, please advice. How should I go about this? Building a team, maintaining code-secrecy,etc. I am looking forward to sign a secrecy contract with the employees if needed too. (Please add relevant tags) Update Thank you for all the answers. I certainly won't be disabling all USB ports and DVD writers now. But I think I should be logging activity(How exactly should I do that?) I am wary of scalpers who would join and then run off with the existing code. I haven't met any, but I have been advised to be wary of them. I would include a secrecy clause, but given this is a startup with almost no funding and in a highly competitive business niche with bigger players in the field, I doubt I would be able to detect or pursue any scalpers. How do I hire people I trust, when I don't know them personally. Their resume will be helpful but otherwise trust will develop only with time. But finally even if they do run away with the code, it is service that matters after the sale is made. So I am not really worried for the long term.

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• BizTalk: Using context for routing

  - by Leonid Ganeline

  [See Sample: Context routing and throttling with orchestration] Imagine the project where most of the routing happens between orchestrations. I.e. routing is mostly between the MessageBox and orchestration with direct endpoints. Imagine also the most of the messages are with the same Message type. Usually in this case messages got the special node only for the routing. For example, the field can be the “Originator” or “Recipient” or “From” or “To”. What wrong is with this approach, it creates the dependency between the message and the message processing. Message “knows” something about Originator or Recipient. So what we can do with it? How can we “colorize” the same message to route it to the different places without changing the message itself? One of the decisions is to use the message context. BizTalk uses the promoted properties for routing.  There are two kinds of the properties: the content properties and the context properties. The content property extracts its value from inside the message, it is a value of the element or attribute. [See MSDN] The context property gets its value from the message environment. It can be the port name that receive this message, it can be the message Id, created by the BizTalk. Context properties look like the headers in the SOAP message. Actually they are not the headers but behave like headers. The context properties are the good match for our case. First, we don’t have to change the message itself to set or change the routing property. The context is stored outside the message body. Second, we don’t have to create the property schema to use the context properties. [See MSDN: How to create Property schema] BizTalk has the predefined schema set for the context properties. [See MSDN: Message Context Properties] Use one of them and that's it. The main purpose of the context properties is working on behalf of the BizTalk internals. But we can read, create and change them. Just do not interfere with BizTalk internals on this way.

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• Why is my dual-boot Ubuntu partition showing up as a peripheral "root.disk"?

  - by Don

  I recently installed Ubuntu 12.04, which I had been booting from a usb key, as a dual-boot on my machine running Windows 7. From what I had read online while researching, I was prepared to have to shrink the Windows partition and all that. But I never had to - it really was just a few clicks here and there and it was installed. I'm still pretty confused about it, but whatever, it worked, and the two peacefully coexist on my machine, and I have broken things to fix before I worry about fixing unbroken things. So yesterday I got it in my head to look at my partitions (I was considering making an all new partition to install the Windows 8 Release Preview). What I saw confused me. Here's a screenshot of the disk utility. At this moment, there is nothing connected to my computer, and nothing in any of the optical drives/ports/card readers/etc. Can you help me figure out what's going on here? Don's Machine is, I believe, my Windows partition - that's the name I assigned my machine from Windows Explorer. PQSERVICE is from what I can find online also Windows, but having to do with backup. And SYSTEM REQUIRED, if I browse it in Ubuntu, is definitely something to do with booting, and I believe it is also Windows'. According to the sizes shown, those three together should use up my 500 GB HD. Then further down, as a "peripheral device", it lists that 31 GB disk. This is obviously my Ubuntu (Model:Linux Loop:root.disk), but why is it showing up as a peripheral? So, to sum up those questions and to add some more random ones I had: Why is Ubuntu showing up as a peripheral device? If the Windows sections take up all 500 GB, where does Ubuntu live? If I renamed the disk partitions, would my life become a nightmare (seriously - can I safely rename them)? Why didn't I have to resize the Windows partition in the first place? Would giving Ubuntu more space improve its performance (it hangs alot)? Is it possible to have a partition for each OS (Windows 7 & 8, Ubuntu), a partition for files, and a separate partition for backups? Is this towards the good or bad idea end of the spectrum? @Elfy, would that explain why it keeps hanging? I guess I'll backup my files, rip it out, and reinstall it correctly later on today.

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• Layout of mathematical views (iOS)

  - by William Jockusch

  I am trying to figure out the right way to encapsulate graphical information about mathematical objects. It is not simple. For example, a matrix can include square brackets around its entries, or not. Some things carry down to sub-objects -- for example, a matrix might track the font size to be used by its entries. Similarly, the font color and the background color would carry down to the entries. Other things do not carry down. For example, the entries of the matrix do not need to know whether or not the matrix has those square brackets. Based on all of the above, I need to calculate sizes for everything, then frames. All of this can depend on the properties stored above. The size of a matrix depends on the sizes of its entries, and also on whether or not it has those brackets. What I am having a hard time with is not the individual ways to calculate sensible frames for this or that. It is the overall organizational structure of the whole thing. How can I keep track of it all without going crazy. One particular obstacle is worth mentioning -- for reasons I don't want to go into here, I need to calculate the sizes and frames for everything before I instantiate any actual views. So, for example, if I have a Matrix object, I need to calculate its size before I make a MatrixView. If I have an equation, I need to calculate the size of the view for the equation before I create the actual view. So I clearly need separate objects for those calculations. But I can't figure out a sensible class structure for those objects. If I put them all into a single class, I get some advantages because copying then becomes easy. But I also end up with a bloated class that contains info that is irrelevant for some objects -- such as whether or not to include those brackets around the matrix. But if I use a lot of different classes, copying properties becomes a real pain. If it matters, this is all in Objective C, for an iOS environment. Any pointers would be greatly appreciated.

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• Should EICAR be updated to test the revision of Antivirus system?

  - by makerofthings7

  I'm posting this here since programmers write viruses, and AV software. They also have the best knowledge of heuristics and how AV systems work (cloaking etc). The EICAR test file was used to functionally test an antivirus system. As it stands today almost every AV system will flag EICAR as being a "test" virus. For more information on this historic test virus please click here. Currently the EICAR test file is only good for testing the presence of an AV solution, but it doesn't check for engine file or DAT file up-to-dateness. In other words, why do a functional test of a system that could have definition files that are more than 10 years old. With the increase of zero day threats it doesn't make much sense to functionally test your system using EICAR. That being said, I think EICAR needs to be updated/modified to be effective test that works in conjunction with an AV management solution. This question is about real world testing, without using live viruses... which is the intent of the original EICAR. That being said I'm proposing a new EICAR file format with the appendage of an XML blob that will conditionally cause the Antivirus engine to respond. X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-EXTENDED-ANTIVIRUS-TEST-FILE!$H+H* <?xml version="1.0"?> <engine-valid-from>2010-1-1Z</engine-valid-from> <signature-valid-from>2010-1-1Z</signature-valid-from> <authkey>MyTestKeyHere</authkey> In this sample, the antivirus engine would only alert on the EICAR file if both the signature or engine file is equal to or newer than the valid-from date. Also there is a passcode that will protect the usage of EICAR to the system administrator. If you have a backgound in "Test Driven Design" TDD for software you may get that all I'm doing is applying the principals of TDD to my infrastructure. Based on your experience and contacts how can I make this idea happen?

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• Current State EA: Focus on the Integration!!!

  - by Eric A. Stephens

  A recent project has me at the front end of a large implementation effort covering multiple software components. In addition to the challenges of integrating 15-20 separate and new software components there is the challenge of integrating the portfolio into an existing environment. Like other clients I've worked with and other environments I've worked in for many years, this is typical. The applications are undocumented and under patched leading to a mystery for any architect leading change.  We can boil down most architecture development methodologies (ADM) into first understanding the current/baseline state and then envisioning one or more future states. Many pundits emphasize the need to focus on the future/target states. I agree since enterprise architecture (EA) is about where you are going and not so much where you have been. But to be effective in the future, I contend some focused time needs to be spent on the current state. And specifically on the integration. Integration is always the difficult part of a project (I might put it more coarsely at a cocktail party). While I don't have a case study, my anecdotal experience suggests poorly integrated application portfolios tend to cost more to operate and create entropy when trying to respond to new changes and opportunities. In the aforementioned project, I was able to get one of our EAs assigned to focus on just integration almost immediately. While we're still early in the process, this EA is uncovering all sorts of information that will greatly assist our future state planning for this solution. This information is driving early decision making that we anticipate will accelerate our efforts moving forward. #next_pages_container { width: 5px; hight: 5px; position: absolute; top: -100px; left: -100px; z-index: 2147483647 !important; } #next_pages_container { width: 5px; hight: 5px; position: absolute; top: -100px; left: -100px; z-index: 2147483647 !important; } #next_pages_container { width: 5px; hight: 5px; position: absolute; top: -100px; left: -100px; z-index: 2147483647 !important; } #next_pages_container { width: 5px; hight: 5px; position: absolute; top: -100px; left: -100px; z-index: 2147483647 !important; }

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• Enterprise Manager 12c: New DSS Demos Available

  - by Javier Puerta

  Enterprise Manager Cloud Control 12c Application Replay Demo Now Available! User Experience Monitoring with Enterprise Manager Cloud Control 12c and Real User Experience Insight 12R1 Now Available! Oracle Enterprise Manager Cloud Control 12c: Database Management Packs demo upgrade     Enterprise Manager Cloud Control 12c Application Replay Demo Now Available! We are pleased to announce the availability of the Oracle Application Replay demo that showcases some of the key capabilities of performing realistic, production scale testing of your web and packaged Oracle applications. This demo specifically focuses on capturing production web traffic from an E-Business Suite application and replaying the captured workload on a test E-Business Suite application to assess the impact of an application infrastructure change on the workload. The target audiences are application developers, quality assurance teams, IT managers and production control staff that deal in day-to-day change management activities and trouble shooting of production environments. Demo Highlights: Enterprise Manager 12c workflows for capturing application workload Seamless integration of Application Replay with Real User Experience Insight for application workload capture Enterprise Manager 12c centralized workflows for replaying captured application workloads in a test environment Demonstrates how to minimize risk when deploying a complex EBusiness Suite application infrastructure change. Rich reporting capability for performance analysis and problem detection User Experience Monitoring with Enterprise Manager Cloud Control 12c and Real User Experience Insight 12R1 Now Available! We are pleased to announce the availability of the Oracle Real User Experience Insight demo that showcases some of the key capabilities of user experience monitoring. This demo specifically focuses on business reporting, integrated performance diagnostics, tracking of customer journey’s through RUEI’s userflow tracking capabilities and it’s Key Performance Indicators tracking and configuration. Demo Highlights: Application-centric dashboard Integration with Oracle Enterprise Manager 12c – JVMD, ADP and BTM Session diagnostics and user session replay Monitoring through “Key Performance Indicators” (KPI) --- create alerts/incidents FUSION Application centric dashboards & integrated BI Oracle Enterprise Manager Cloud Control 12c: Database Management Packs demo upgrade DSS is pleased to announce an upgrade to the Oracle Enterprise Manager Cloud Control 12c: Database Management Packs demo. While retaining the content from the initial release of the demo—Diagnostic and Tuning Packs, Test Data Management and Data Masking, and Real Application Testing—the demo now includes a new Data Masking for Real Application Testing scenario. Demo Features: Diagnostic and Tuning Packs SQL Performance Analyzer Database Replay Data Masking Masking Real Application Testing workloads Testing pending Optimizer statistics Test Data Management

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• Proven Approach to Financial Progress Using Modern Best Practice

  - by Oracle Accelerate for Midsize Companies

  Normal 0 false false false EN-US X-NONE X-NONE by Larry Simcox, Sr. Director, Oracle Midsize Programs Top performing organizations generate 25 percent higher profit margins and grow at twice the rate of their competitors. How do they do it? Recently, Dr. Stephen G. Timme, President of FinListics Solutions and Adjunct Professor at the Georgia Institute of Technology, joined me on a webcast to answer that question. I've know Dr. Timme since my days at G-log when we worked together to help customers determine the ROI of transportation management solutions. We were also joined by Steve Cox, Vice President of Oracle Midsize Programs, who recently published an Oracle E-book, "Modern Best Practice Explained". In this webcast, Cox provides his perspective on how best performing companies are moving from best practice to modern best practice.  Watch the webcast replay and you'll learn about the easy to follow, top down approach to: Identify processes that should be targeted for improvement Leverage a modern best practice maturity model to start a path to progress Link financial performance gaps to operational KPIs Improve cash flow by benchmarking key financial metrics Develop intelligent estimates of achievable cash flow benefits Click HERE to watch a replay of the webcast. You might also be interested in the following: Video: Modern Best Practices Defined  AppCast: Modern Best Practices for Growing Companies Looking for more news and information about Oracle Solutions for Midsize Companies? Read the latest Oracle for Midsize Companies Newsletter Sign-up to receive the latest communications from Oracle’s industry leaders and experts Larry Simcox Senior Director, Oracle Midsize Programs responsible for supporting and creating marketing content ,communications, sales and partner program support for Oracle's go to market activities for midsize companies. I have over 17 years experience helping customers identify the value and ROI from their IT investment. I live in Charlotte NC with my family and my dog Dingo. The views expressed here are my own, and not necessarily those of Oracle. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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• Moved to SSD and now getting "the disk drive for / is not ready yet"

  - by dmt0

  I moved my Ubuntu 12.04 install over to an SSD drive. Copied all directories except for the ones most often written to - var, tmp, ... Reinstalled grub into SSD by booting with live CD and following the commands in this post: How to move Ubuntu to an SSD This seemed to work fine, because when I press "e" in grub menu, I see the expected UUIDs. But right after grub I get could not log bootup: Address already in use the disk drive for / is not ready yet or not present. If I skip, I get same for /tmp /run, and other dirs If I go into manual recovery and do mount -n -o remount,rw / it turns out that everything can mount no problem. Can't get my head around this one. My fstab seems right. grub is right. AHCI in bios is enabled. Why is this happening? What can I do to fix it? When I do drop into shell from this error and get to mount things manually, how do I get the OS to continue loading? Thank you guys for any ideas you can give me. Here's what my fstab looks like right now: # <file system> <mount point> <type> <options> <dump> <pass> proc /proc proc defaults 0 0 UUID=67fc8a7a-f1db-485c-88bd-e007c214244f / ext4 defaults,noatime,discard 0 1 # swap was on /dev/sda3 during installation UUID=6bc9cd6c-46b7-43a0-bfac-bd04cc26cfb6 none swap sw 0 0 UUID=7397729b-2125-4b1d-b5eb-28866898d773 /hdd ext4 errors=remount-ro 0 1 /hdd/home /home none bind 0 0 /hdd/run /run none bind 0 0 /hdd/tmp /tmp none bind 0 0 /hdd/var /var none bind 0 0 /dev/scd0 /media/cdrom0 udf,iso9660 user,noauto,exec,utf8 0 0 output from blkid: /dev/sda1: LABEL="System Reserved" UUID="EABC56C1BC568849" TYPE="ntfs" /dev/sda2: UUID="7CCC6124CC60D9C2" TYPE="ntfs" /dev/sda3: UUID="6bc9cd6c-46b7-43a0-bfac-bd04cc26cfb6" TYPE="swap" /dev/sda5: UUID="7397729b-2125-4b1d-b5eb-28866898d773" TYPE="ext4" /dev/sdb1: UUID="67fc8a7a-f1db-485c-88bd-e007c214244f" TYPE="ext4" relevant from fdisk -l: Device Boot Start End Blocks Id System /dev/sdb1 2048 115345407 57671680 83 Linux

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• Support ARMv7 instruction set in Windows Embedded Compact applications

  - by Valter Minute

  On of the most interesting new features of Windows Embedded Compact 7 is support for the ARMv5, ARMv6 and ARMv7 instruction sets instead of the ARMv4 “generic” support provided by the previous releases. This means that code build for Windows Embedded Compact 7 can leverage features (like the FPU unit for ARMv6 and v7) and instructions of the recent ARM cores and improve their performances. Those improvements are noticeable in graphics, floating point calculation and data processing. The ARMv7 instruction set is supported by the latest Cortex-A8, A9 and A15 processor families. Those processor are currently used in tablets, smartphones, in-car navigation systems and provide a great amount of processing power and a low amount of electric power making them very interesting for portable device but also for any kind of device that requires a rich user interface, processing power, connectivity and has to keep its power consumption low. The bad news is that the compiler provided with Visual Studio 2008 does not provide support for ARMv7, building native applications using just the ARMv4 instruction set. Porting a Visual Studio “Smart Device” native C/C++ project to Platform Builder is not easy and you’ll lack many of the features that the VS2008 application development environment provides. You’ll also need access to the BSP and OSDesign configuration for your device to be able to build and debug your application inside Platform Builder and this may prevent independent software vendors from using the new compiler to improve their applications performances. Adeneo Embedded now provides a whitepaper and a Visual Studio plug-in that allows usage of the new ARMv7 enabled compiler to build applications inside Visual Studio 2008. I worked on the whitepaper and the tools, with the help of my colleagues and now the results can be downloaded from Adeneo Embedded’s website: http://www.adeneo-embedded.com/OS-Technologies/Windows-Embedded (Click on the “WEC7 ARMv7 Whitepaper tab to access the download links, free registration required) A very basic benchmark showed a very good performance improvement in integer and floating-point operations. Obviously your mileage may vary and we can’t promise the same amount of improvement on any application, but with a small effort on your side (even smaller if you use the plug-in) you can try on your own application. ARMv7 support is provided using Platform Builder’s compiler and VS2008 application debugger is not able to debut ARMv7 code, so you may need to put in place some workaround like keeping ARMv4 code for debugging etc.

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• More on Map Testing

  - by Michael Stephenson

  I have been chatting with Maurice den Heijer recently about his codeplex project for the BizTalk Map Testing Framework (http://mtf.codeplex.com/). Some of you may remember the article I did for BizTalk 2009 and 2006 about how to test maps but with Maurice's project he is effectively looking at how to improve productivity and quality by building some useful testing features within the framework to simplify the process of testing maps. As part of our discussion we realized that we both had slightly different approaches to how we validate the output from the map. Put simple Maurice does some xpath validation of the data in various nodes where as my approach for most standard cases is to use serialization to allow you to validate the output using normal MSTest assertions. I'm not really going to go into the pro's and con's of each approach because I think there is a place for both and also I'm sure others have various approaches which work too. What would be great is for the map testing framework to provide support for different ways of testing which can cover everything from simple cases to some very specialized scenarios. So as agreed with Maurice I have done the sample which I will talk about in the rest of this article to show how we can use the serialization approach to create and compare the input and output from a map in normal development testing. Prerequisites One of the common patterns I usually implement when developing BizTalk solutions is to use xsd.exe to create .net classes for most of the schemas used within the solution. In the testing pattern I will take advantage of these .net classes. The Map In this sample the map we will use is very simple and just concatenates some data from the input message to the output message. Hopefully the below picture illustrates this well. The Test In the test I'm basically taking the following actions: Use the .net class generated from the schema to create an input message for the map Serialize the input object to a file Run the map from .net using the standard BizTalk test method which was generated for running the map Deserialize the output file from the map execution to a .net class representing the output schema Use MsTest assertions to validate things about the output message The below picture shows this: As you can see the code for this is pretty simple and it's all strongly typed which means changes to my schema which can affect the tests can be easily picked up as compilation errors. I can then chose to have one test which validates most of the output from the map, or to have many specific tests covering individual scenarios within the map. Summary Hopefully this post illustrates a powerful yet simple way of effectively testing many BizTalk mapping scenarios. I will probably have more conversations with Maurice about these approaches and perhaps some of the above will be included in the mapping test framework.   The sample can be downloaded from here: http://cid-983a58358c675769.office.live.com/self.aspx/Blog%20Samples/More%20Map%20Testing/MapTestSample.zip

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• The Softer Side of Customer Experience

  - by Christina McKeon

  It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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