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• National Give Camp Weekend - January 14-16, 2011

  - by MOSSLover

  What is a Give Camp?  I get asked this question constantly in the SharePoint Community.  About 3 years ago there was an event called "We Are Microsoft" in Dallas, TX.  A lady named, Toi Wright, gathered up a bunch of charities and gathered up a bunch of IT Professionals in the community.  They met for an entire weekend devising better ways to help these charities with 3 days projects.  None of these charities had in house IT staff or they were lacking.  The time these projects would save would help out other people in the long run.  The first give camp was really popular that a couple guys from Kansas City decided to come up with a give camp in the Kansas City regiona.  The event was called Coders 4 Charity.  I read Jeff Julian's post on the "We Are Microsoft" event that it inspired me to get involved.  i showed up to this event and we were split into teams.  On that team I met a couple really awsome guys: Blake Theiss, Lee Brandt, Tim Wright, and Joe Loux.  We created a SharePoint site for a boyscout troup.  It was my first exposure to Silverlight 1.1.  I had so much fun that I attended the event the next year and the St. Louis Coders 4 Charity.  Last year in 2010 when I moved i searched high and low.  Sure enough they had an event in Philadelphia.  I helped out with two SharePoint Projects for a team of firefighters and another charity.  This year there are a series of give camps around the U.S.  They have consolidated most of the give camps.  The first ever New York City Give Camp is on National Give Camp Day.  If you guys are interested I see there is a give camp in Philadelphia, St. Louis, Northwest Arkansas, Seattle, Atlanta, Houston, and more...Here is a link to the site I would definitely encourage you to get involved: http://givecamp.org/national-givecamp/.  Also, if you feel like it's only developer focused that's entirely wrong.  They need DBAs, Project Leads, Architects, and many other roles fulfilled aside from development.  It is a great experience to meet good people and help out a charity doing what we all love to do.  I strongle encourage getting involved in a give camp.  if you are coming to the NYC Give Camp I would love to meet you.  i will be there on Saturday somewhere in the morning until around dinner time.

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• Where are my sub templates?

  - by Tim Dexter

  This one is for standalone/BIEE uses of Publisher. All the ERP/CRM/HCM folks are already catered for and can tuck into a nut cutlet and arugala salad. Sorry, I have just watched Food Inc and even if only half of it is true; Im still on a crusade in my house against mass produced food. Wake up World! If you have ventured into the world of sub templating, you'll be reaping some development benefit. In terms of shared report components and calculations they are very useful. Just exporting all of your report headers and footers to a single sub template can potentially save you hours and hours of work and make you look like a star. If someone in management gets it into their head that they would like Comic San Serif font rather than Arial in their report headers, its a 10 min job rather than 100 hours! What about the rest of the report content? I hear you cry. Its coming in 11g, full master template support. Your management wants bright blue borders with yellow backgrounds for all the tables in your reports, 5 minute job! Getting back to sub templates and my comment about all the ERP/CRM/HCM folks be catered for. In the standalone release there is no out of the box directory for you to drop your sub templates. Dropping them into the main report directory would make sense but they are not accessible there via a URL. An oversight on our part and something that will be addressed in 11g. Sub templates are now a first class citizen in the world of BIP, you can upload them and BIP will know what to do with them. But what do you do right now? The easiest place to put them where BIP can 'see' them is to create a directory under the xmlpserver install directory in the J2EE container e.g. $J2EE_HOME/xmlpserver/xmlpserver/subtemplates You can call it whatever you want but when the server is started up, that directory is accessible via a URL i.e. http://tdexter:9704/xmlpserver/subtemplates/mysub.rtf. You can therefore put it into the top of your main templates and call the sub template. <?import: http://tdexter:9704/xmlpserver/subtemplates/mysub.rtf?> Of course, you can drop them anywhere you want, they just need to be in a web server mountable directory. Enjoy the arugala!

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• In the Cloud, Everything Costs Money

  - by BuckWoody

  I’ve been teaching my daughter about budgeting. I’ve explained that most of the time the money coming in is from only one or two sources – and you can only change that from time to time. The money going out, however, is to many locations, and it changes all the time. She’s made a simple debits and credits spreadsheet, and I’m having her research each part of the budget. Her eyes grow wide when she finds out everything has a cost – the house, gas for the lawnmower, dishes, water for showers, food, electricity to run the fridge, a new fridge when that one breaks, everything has a cost. She asked me “how do you pay for all this?” It’s a sentiment many adults have looking at their own budgets – and one reason that some folks don’t even make a budget. It’s hard to face up to the realities of how much it costs to do what we want to do. When we design a computing solution, it’s interesting to set up a similar budget, because we don’t always consider all of the costs associated with it. I’ve seen design sessions where the new software or servers are considered, but the “sunk” costs of personnel, networking, maintenance, increased storage, new sizes for backups and offsite storage and so on are not added in. They are already on premises, so they are assumed to be paid for already. When you move to a distributed architecture, you'll see more costs directly reflected. Store something, pay for that storage. If the system is deployed and no one is using it, you’re still paying for it. As you watch those costs rise, you might be tempted to think that a distributed architecture costs more than an on-premises one. And you might be right – for some solutions. I’ve worked with a few clients where moving to a distributed architecture doesn’t make financial sense – so we didn’t implement it. I still designed the system in a distributed fashion, however, so that when it does make sense there isn’t much re-architecting to do. In other cases, however, if you consider all of the on-premises costs and compare those accurately to operating a system in the cloud, the distributed system is much cheaper. Again, I never recommend that you take a “here-or-there-only” mentality – I think a hybrid distributed system is usually best – but each solution is different. There simply is no “one size fits all” to architecting a solution. As you design your solution, cost out each element. You might find that using a hybrid approach saves you money in one design and not in another. It’s a brave new world indeed. So yes, in the cloud, everything costs money. But an on-premises solution also costs money – it’s just that “dad” (the company) is paying for it and we don’t always see it. When we go out on our own in the cloud, we need to ensure that we consider all of the costs.

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• WebCenter Customer Spotlight: College of American Pathologists

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary College of American Pathologists Goes Live with OracleWebCenter - Imaging, AP Invoice Automation, and EBS Managed Attachment with Support for Imaging ContentThe College of American Pathologists (CAP), the leading organization of board-certified pathologists serving more then 18,000 physician members, 7,000 laboratories are accredited by the CAP, and approximately 22,000 laboratories are enrolled in the College’s proficiency testing programs. The business objective was to content-enable their Oracle E-Business Suite (EBS) enterprise application by combining the best of Imaging and Manage Attachment functionality providing a unique opportunity for the business to have unprecedented access to both structure and unstructured content from within their enterprise application. The solution improves customer services turnaround time, provides better compliance and improves maintenance and management of the technology infrastructure. Company OverviewThe College of American Pathologists (CAP), celebrating 50 years as the gold standard in laboratory accreditation, is a medical society serving more than 17,000 physician members and the global laboratory community. It is the world’s largest association composed exclusively of board certified pathologists and is the worldwide leader in laboratory quality assurance. The College advocates accountable, high-quality, and cost-effective patient care. The more than 17,000 pathologist members of the College of American Pathologists represent board-certified pathologists and pathologists in training worldwide. More than 7,000 laboratories are accredited by the CAP, and approximately 23,000 laboratories are enrolled in the College’s proficiency testing programs.  Business ChallengesThe CAP business objective was to content-enable their Oracle E-Business Suite (EBS) enterprise application by combining the best of Imaging and Manage Attachment functionality providing a unique opportunity for the business to have unprecedented access to both structure and unstructured content from within their enterprise application.  Bring more flexibility to systems and programs in order to adapt quickly Get a 360 degree view of the customer Reduce cost of running the business Solution DeployedWith the help of Oracle Consulting, the customer implemented Oracle WebCenter Content as the centralized E-Business Suite Document Repository.  The solution enables to capture, present and manage all unstructured content (PDFs,word processing documents, scanned images, etc.) related to Oracle E-Business Suite transactions and exposing the related content using the familiar EBS User Interface. Business ResultsThe CAP achieved following benefits from the implemented solution: Managed Attachment Solution Align with strategic Oracle Fusion Middleware platform Integrate with the CAP existing data capture capabilities Single user interface provided by the Managed Attachment solution for all content Better compliance and improved collaboration  Account Payables Invoice Processing Imaging Solution Automated invoice management eliminating dependency on paper materials and improving compliance, collaboration and accuracy A single repository to house and secure scanned invoices and all supplemental documents Greater management visibility of invoice entry process Additional Information CAP OpenWorld Presentation Oracle WebCenter Content Oracle Webcenter Capture Oracle WebCenter Imaging Oracle  Consulting

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• Five things SSIS should drop

  - by jamiet

  There’s a current SQL Server meme going round entitled Five things SQL Server should drop and, whilst no-one tagged me to write anything, I couldn’t resist doing the same for SQL Server Integration Services. So, without further ado, here are five things that I think should be dropped from SSIS.Data source connectionsSeriously, does anyone use these? I know why they’re there. Someone sat in a meeting back in the early part of the last decade and said “Ooo, Reporting Services and Analysis Services have these things called Data Sources. If we used them in Integration Services then we’d have a really cool integration story.” Errr….no.Web Service TaskDitto. If you want to do anything useful against anything but the simplest of SOAP web services steer well clear of this peculiar SSIS additionActiveX Script TaskAnother task that I suspect has never seen the light of day in a SSIS package. It was billed as a way of running upgraded DTS2000 ActiveX scripts in SSIS – sounds good except for one thing. Anytime one of those scripts would try to talk to the DTS object model (which they all do – otherwise what’s the point) then they will error out. This one has always been a real head scratcher.Slow Changing Dimension wizardI suspect I may get some push back on this one but I’m mentioning it anyway. Some people like the SCD wizard; I am not one of those people! Everything that the SCD component does can easily be reproduced using other components and from a performance point of view its much more beneficial to use those alternatives.Multifile Connection ManagerImagining buying a house that came with a set of keys that didn’t open any of the doors. Sounds ridiculous right? How about a SSIS Connection Manager that doesn’t get used by any of the tasks or components. Ah, that’ll be the Multifile Connection Manager then!Comments are of course welcome. Diatribes are assumed :)@Jamiet Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Dawn of the Enterprise Social Developer

  - by Mike Stiles

  Social is not just for poking friends, posting videos of cats playing pianos, or even just for brand marketing anymore. It has become a key form of communication internally and externally across every area of the enterprise. As a Java developer, are you positioning yourself for the integration of social into enterprise business systems that’s on the near horizon? Because it’s the work you do and the applications you build that will influence what the social-enabled enterprise is going to look like and how it’s going to operate. But as a social developer, step one is wrapping your arms around all the things that are possible. Traditionally, the best exploration, brainstorming and innovation come from collaborating with other developers. That’s how the big questions can be hashed (or hacked) out. Is Java the best social development environment? If not, what is? What’s already being done in terms of application integration? The JavaOne Social Developer Program will offer up a series of talks and events on those very issues Tuesday, October 2 at the San Francisco Hilton. If you’re interested in embarking on this newest frontier of enterprise social development, you can connect with others who are thinking the same thing and get moving on your first project.Talks will include: Emergence Of The Social EnterpriseExtending Social into Enterprise Applications and Business ProcessesIntro to Open Graph and Facebook's APIs Building the Next Wave of Social Commerce Platforms Social Data and the Enterprise LinkedIn: A Professional Network Built with Java Technologies and Agile Practice Social Developer Hackathon In addition to these learning and discussion opportunities, you might consider joining the new Oracle Social Developer Community (OSDC), where the interaction and collaboration can continue indefinitely. It doesn’t take a lot of tea leaf reading to know that the cloud will house the enterprise technology of the future, and social (as well as the rich data it brings) is going to be a major part of that as social integrates across every business function as there’s proven value for consumer facing initiatives. The next phase of social development is going to involve combining enterprise data from multiple sources, new and existing, social and traditional, in order to tell compelling and usable stories. And social is coming to the enterprise quickly, meaning you as a development leader should seek to understand not just what's worked on the consumer side, but what aspects of those successes can be applied inside the organization. Get educated, get connected, and consider registering for this forward-looking event now to get started with enterprise social development.

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• Separating a "wad of stuff" utility project into individual components with "optional" dependencies

  - by romkyns

  Over the years of using C#/.NET for a bunch of in-house projects, we've had one library grow organically into one huge wad of stuff. It's called "Util", and I'm sure many of you have seen one of these beasts in your careers. Many parts of this library are very much standalone, and could be split up into separate projects (which we'd like to open-source). But there is one major problem that needs to be solved before these can be released as separate libraries. Basically, there are lots and lots of cases of what I might call "optional dependencies" between these libraries. To explain this better, consider some of the modules that are good candidates to become stand-alone libraries. CommandLineParser is for parsing command lines. XmlClassify is for serializing classes to XML. PostBuildCheck performs checks on the compiled assembly and reports a compilation error if they fail. ConsoleColoredString is a library for colored string literals. Lingo is for translating user interfaces. Each of those libraries can be used completely stand-alone, but if they are used together then there are useful extra features to be had. For example, both CommandLineParser and XmlClassify expose post-build checking functionality, which requires PostBuildCheck. Similarly, the CommandLineParser allows option documentation to be provided using the colored string literals, requiring ConsoleColoredString, and it supports translatable documentation via Lingo. So the key distinction is that these are optional features. One can use a command line parser with plain, uncolored strings, without translating the documentation or performing any post-build checks. Or one could make the documentation translatable but still uncolored. Or both colored and translatable. Etc. Looking through this "Util" library, I see that almost all potentially separable libraries have such optional features that tie them to other libraries. If I were to actually require those libraries as dependencies then this wad of stuff isn't really untangled at all: you'd still basically require all the libraries if you want to use just one. Are there any established approaches to managing such optional dependencies in .NET?

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• The environment that is uniquely Oracle by Phillip Yi

  - by Nadiya

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 In the past month, I have been given the exclusive opportunity to hire a Legal graduate/intern for Oracle’s in-house Legal Counsel based here in North Ryde, Sydney. Whilst talking to various applicants, I am asked the same, broad question – what are we looking for? Time and time I have spoken about targeting the best, or targeting the best fit. I am an advocate of the latter, hence when approaching this question I answer very simply – ‘we are looking for the individual, that will fit into the culture and environment that is uniquely Oracle’. So, what is the environment/culture like here at Oracle? What makes Oracle so unique and a great place to work, especially as a graduate? Much like our business model, we are forward and innovative thinkers – we are not afraid to try new things, whether it is a success or failure. We are all highly driven, motivated and successful individuals – Oracle is a firm believer that in order to be driven, motivated and successful, you need to be surrounded by like minded people. And last, we are all autonomous and independent, self starters – at Oracle you are treated as an adult. We are not in the business of continually micro managing, nor constantly spoon feeding or holding your hand. Oracle has an amazing support, resource and training network – if you need support, extra training or resources it is there for your taking. And of course, if you do it on your own accord, you will learn it much quicker. For those reasons, Oracle is unique in its environment – we ensure and set up everyone for success. With such a great working environment/culture, why wouldn’t you choose Oracle? /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Webcast Q&A: Cisco's Platform Approach to Identity Management

  - by Tanu Sood

  Thanks to all who attended the live webcast we hosted on Cisco: Best Practices for a Platform Approach on Wed, March 14th. Those of you who couldn’t join us, the webcast replay is now available. Many thanks to our guest speaker, Ranjan Jain, Security Architect at Cisco for walking us through Cisco’s drivers and rationale for the platform approach, the implementation strategy, results, roadmap and recommendations. We greatly appreciate the insight he shared with us all on the deployment synergies with a platform approach to Identity Management. A forward looking organization, Cisco also has plans for secure cloud and mobile access enablement so it was interesting to learn how the Platform approach to Identity Management today is laying down the foundation for those future initiatives. While we tackled a good few questions during the webcast, we have captured the responses to those that we weren’t able to get to: Q.Can you provide insight into how you approached developing profiles for each user groupA. At Cisco, the user profile was already available to IT before the platform consolidation started. There is a dedicated business team that manages the user profiles. Q. What is the current version of Oracle Identity Manager in the market?A. Oracle Identity Manager 11gR1 is the latest version of our industry leading user provisioning/identity administration solution. Q. Is data resource segmentation part of the overall strategy at Cisco?A. It is but it is managed by the business teams and not at the IT level. Q. Does Cisco also have an Active Directoy LDAP? Do they sync AD from OID or do the provision to AD as another resource?[A. Yes, we do. AD is provisioned using in-house tools and not via Oracle Identity Manager (OIM). Q. If we already have a point IDM solution in place (SSO), can the platform approach still work?A. Yes, the platform approach calls for a seamless, standardized framework for identity management to support the enterprise’s entire infrastructure, both on-premise or in the cloud. Oracle Identity Management solutions are standards based so they can easily integrate and interoperate with existing Oracle or non-Oracle solutions. Hope you enjoyed the webcast and we look forward to having you join us for the next webcast in our Customers Talk: Identity as a Platform webcast series:ING: Scaling Role Management and Access Certification to Thousands of ApplicationsWednesday, April 11th at 10 am PST/ 1 pm ESTRegister Today We are also hosting a live event series in collaboration with the Aberdeen Group. To hear first-hand, the insights from the recently released Aberdeen Report and to discuss the merits of the Platform approach, do join us at this event. You can also connect with Oracle Identity Management SMEs and get your questions answered live. Aberdeen Group Live Event Series: IAM Integrated - Analyzing the "Platform" vs. "Point Solution" ApproachNorth America, April 10 - May 22Register for an event near you And here’s the slide deck from our Cisco webcast:   Oracle_Cisco identity platform approach_webcast View more presentations from OracleIDM

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• What tools exist for assessing an organisation's development capability?

  - by Eric Smith

  I have a bit of a challenge at work at the moment. Presently (and in fact, for some time now), we have been experiencing the following problems with some in-house maintained applications: Defects (sometimes quite serious) being released into production; The Customer (that is, the relevant business unit) perpetually changing their minds (or appearing to do so) about what issue to work on next; A situation where everyone seems to be in a "fire-fighting" mode a lot of the time; Development staff responding to operational requests from business users; ("operational" here means something that needs to be done in order to continue with business, or perhaps just to make a business user's life a little less painful, as opposed to fixing a bug in the application, or enhancing the application); Now I'm sure this doesn't sound particularly new or surprising to most of the participants on this Q&A site and no prizes for identifying the "usual suspects" when it comes to root causes. My challenge is that I have to persuade the higher-ups to do uncomfortable things in order to address all of this. The folk I need to persuade come from a mixture of the following two cultures: Accounting; IT Infrastructure. I have therefore opted for a strategy that draws from things with-which folk from such a culture would be most comfortable (at least, in my estimation), namely: numbers and tangibles. Of course modern development practitioners know all too well that this sort of thing isn't easily solved using an analytical mindset (some would argue that that mindset is, in fact, entirely inappropriate). Never-the-less, this is the dichotomy with-which I am faced, so that's the stake that I've put in the ground. I would like to be able to do research and use the outputs to present findings in the form of metrics and measures. I am finding it quite difficult, though, to find an agreed-upon methodology and set of templates for assessing an organisations development capability--the only thing that seems applicable is the Software Engineering Institute's Capability Maturity Model. The latter, however, seems dated and even then rather vague. So, the question is: Do any tools or methodologies (free or commercial) exist that would assist me in completing this assessment?

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• WPF Control Toolkits Comparison for LOB Apps

  In preparation for a new WPF project Ive been researching options for WPF Control toolkits.  While we want a lot of the benefits of WPF, the application is a fairly typical line of business application (LOB).  So were not focused on things like media and animations, but instead a simple, solid, intuitive, and modern user interface that allows for well architected separation of business logic and presentation layers. While WPF is mature, it hasnt lived the long life that Winforms has yet, so there is still a lot of room for third party and community control toolkits to fill the gaps between the controls that ship with the Framework.  There are two such gaps I was concerned about.  As this is an LOB app, we have needs for presenting lots of data and not surprisingly much of it is in grid format with the need for high performance, grouping, inline editing, aggregation, printing and exporting and things that weve been doing with LOB apps for a long time.  In addition we want a dashboard style for the UI in which the user can rearrange and shrink and grow tiles that house the content and functionality.  From a cost perspective, building these types of well performing controls from scratch doesnt make sense.  So I evaluated what you get from the .NET Framework along with a few different options for control toolkits.  I tried to be fairly thorough, but know that this isnt a detailed benchmarking comparison or intense evaluation.  Its just meant to be a feature set comparison to be used when thinking about building an LOB app in WPF.  I tried to list important feature differences and notes based on my experience with the trial versions and what I found in documentation and reference materials and samples.  Ive also listed the importance of the controls based on how I think they are needed in LOB apps.  There are several toolkits available, but given I dont have unlimited time, I picked just a few.  Maybe Ill add on more later.  The toolkits I compared are: Teleriks RadControls for WPF since I had heard some good things about Telerik Infragistics NetAdvantage WPF since both I and the customer have some experience with the vendors tools WPF Toolkit on codeplex since many of my colleagues have used it Blacklight codeplex project which had WPF support for the Tile View control  (with Release 4.3 WPF is not going to be supported in favor of focusing only on SilverLight controls, so I dropped that from the comparison) Click Here to Download the WPF Control Toolkits Comparison Hopefully this helps someone out there.  Feel free to post a comment on your experiences or if you think something I listed is incorrect or missing.  Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Simple method for reliably detecting code in text?

  - by Jeff Atwood

  GMail has this feature where it will warn you if you try to send an email that it thinks might have an attachment. Because GMail detected the string see the attached in the email, but no actual attachment, it warns me with an OK / Cancel dialog when I click the Send button. We have a related problem on Stack Overflow. That is, when a user enters a post like this one: my problem is I need to change the database but I don't won't to create a new connection. example: DataSet dsMasterInfo = new DataSet(); Database db = DatabaseFactory.CreateDatabase("ConnectionString"); DbCommand dbCommand = db.GetStoredProcCommand("uspGetMasterName"); This user did not format their code as code! That is, they didn't indent by 4 spaces per Markdown, or use the code button (or the keyboard shortcut ctrl+k) which does that for them. Thus, our system is accreting a lot of edits where people have to go in and manually format code for people that are somehow unable to figure this out. This leads to a lot of bellyaching. We've improved the editor help several times, but short of driving over to the user's house and pressing the correct buttons on their keyboard for them, we're at a loss to see what to do next. That's why we are considering a Google GMail style warning: Did you mean to post code? You wrote stuff that we think looks like code, but you didn't format it as code by indenting 4 spaces, using the toolbar code button or the ctrl+k code formatting command. However, presenting this warning requires us to detect the presence of what we think is unformatted code in a question. What is a simple, semi-reliable way of doing this? Per Markdown, code is always indented by 4 spaces or within backticks, so anything correctly formatted can be discarded from the check immediately. This is only a warning and it will only apply to low-reputation users asking their first questions (or providing their first answers), so some false positives are OK, so long as they are about 5% or less. Questions on Stack Overflow can be in any language, though we can realistically limit our check to, say, the "big ten" languages. Per the tags page that would be C#, Java, PHP, JavaScript, Objective-C, C, C++, Python, Ruby. Use the Stack Overflow creative commons data dump to audit your potential solution (or just pick a few questions in the top 10 tags on Stack Overflow) and see how it does. Pseudocode is fine, but we use c# if you want to be extra friendly. The simpler the better (so long as it works). KISS! If your solution requires us to attempt to compile posts in 10 different compilers, or an army of people to manually train a bayesian inference engine, that's ... not exactly what we had in mind.

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• Is the Joel Test really a good gauging tool?

  - by henry

  I just learned about the Joel Test. I have been computer programmer for 22 years, but somehow I never heard about it before. I consider my best job so far to be this small investment managing company with 30 employees and only three people in the IT department. I am no longer with them, but I had being working there for five years – my longest streak with any given company. To my surprise they scored extremely poor on the Joel Test. The only two questions I would answer “yes” are #4: Do you have a bug database? And #9: Do you use the best tools money can buy? Everything else is either “sometimes” or straight “no”. Here is what I liked about the company however: Good pay. They bragged about it to my face, and I bragged about it to their face, so it was almost like a family environment. I always knew the big picture. When writing code to solve a particular problem there were no ambiguity about the business nature of that problem. Even though we did not always had written specifications we could ask business users a question anytime, often yelling it across the floor. I could even talk to executives any time I felt like doing it: no appointment necessary. Immediate feedback. Once we implement a solution and make business users happy they immediately let us know that, we (programmers) become heroes of the moment. No red tape. I could always buy any tools I deemed necessary, and design solutions the way my professional judgment dictates. Flexibility. If I had mid-day dental appointment that is near my house rather than near the office, I would send email to the company: "FYI: I work from home today". As long as one of three IT guys was on the floor (to help traders in case their monitors go dark) they did not care where two others were. So the question thus becomes: How valuable is the Joel Test? Why bother with it?

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• Apprentice Boot Camp in South Africa (Part 1)

  - by Tim Koekkoek

  By Maximilian Michel (DE), Jorge Garnacho (ES), Daniel Maull (UK), Adam Griffiths (UK), Guillermo De Las Nieves (ES), Catriona McGill (UK), Ed Dunlop (UK) The Boot Camp in South Africa was an amazing experience for all of us. The minute we landed, we were made to feel at home from our host Patrick Fitzgerald. The whole family who run the Guest House were also very friendly and always keen to help us. Since we had people from South Africa to show us all the amazing sights and their traditional ways to live their lives, the two weeks were very enjoyable for all of us and we came much closer together as a group. You can read this in the following parts of this report. Enjoy! The first group of Apprentices in Oracle (from left to right): Maximilian Michel (DE), Jorge Garnacho (ES), Daniel Maull (UK), Adam Griffiths (UK), Guillermo De Las Nieves (ES), Catriona McGill (UK), Ed Dunlop (UK) The Training Well, it’s time to talk about the main purpose of our trip to South Africa: the training. Two weeks, two courses. Servers and Storage. Two weeks to learn as much as possible and get the certificate. First week: Eben Pretorius with Servers Boot Camp. Learning about: • Machines: T1000, T2000, T3, T4, M series; • How to connect to the machines: serial and network connections; • Levels of software: ALOM, ILOM, OBP and of course the operating system, Solaris Combined with the practical part (screwdriver in one hand, and antistatic wristband on the other) makes quite a lot of stuff! But fortunately, Eben was able to tell us about everything without making our brains explode. For the second week: Storage Boot Camp with Deon Van Vuuren. Taking a look at the content: • Storage machines; • Connectors and protocols: SCSi, SAS, SATA Fiber Channel. Again, huge amounts of information, but Deon definitely did a great job and helped us learn it all. At the end, there was just one question left. Were we able to pass the exam and get the certificate? Well, what can we say? Just take a closer look at the picture above and make your conclusions! Our lovely Oracle office in Woodmead (near Johannesburg) We are all very proud to receive certification in “Server and Storage Support Fundamentals” together with our trainer Deon Van Vuuren. In summary, in case that you don't remember any of the above, the allies for a field engineer are: • System Handbook • EIS-DVD • A proper toolkit With these tools by our side, we’ll be unbeatable!  In the next article later this week, you can find part 2 of our experiences!

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• JUDCon 2013 Trip Report

  - by reza_rahman

  JUDCon (JBoss Users and Developers Conference) 2013 was held in historic Boston on June 9-11 at the Hynes Convention Center. JUDCon is the largest get together for the JBoss community, has gone global in recent years but has it's roots in Boston. The JBoss folks graciously accepted a Java EE 7 talk from me and actually referenced my talk in their own sessions. I am proud to say this is my third time speaking at JUDCon/the Red Hat Summit over the years (this was the first time on behalf of Oracle). I had great company with many of the rock stars of the JBoss ecosystem speaking such as Lincoln Baxter, Jay Balunas, Gavin King, Mark Proctor, Andrew Lee Rubinger, Emmanuel Bernard and Pete Muir. Notably missing from JUDCon were Bill Burke, Burr Sutter, Aslak Knutsen and Dan Allen. Topics included Java EE, Forge, Arquillian, AeroGear, OpenShift, WildFly, Errai/GWT, NoSQL, Drools, jBPM, OpenJDK, Apache Camel and JBoss Tools/Eclipse. My session titled "JavaEE.Next(): Java EE 7, 8, and Beyond" went very well and it was a full house. This is our main talk covering the changes in JMS 2, the Java API for WebSocket (JSR 356), the Java API for JSON Processing (JSON-P), JAX-RS 2, JPA 2.1, JTA 1.2, JSF 2.2, Java Batch, Bean Validation 1.1, Java EE Concurrency and the rest of the APIs in Java EE 7. I also briefly talked about the possibilities for Java EE 8. The slides for the talk are here: JavaEE.Next(): Java EE 7, 8, and Beyond from reza_rahman Besides presenting my talk, it was great to catch up with the JBoss gang and attend a few interesting sessions. On Sunday night I went to one of my favorite hangouts in Boston - the exalted Middle East Club as Rolling Stone refers to it (other cool spots in an otherwise pretty boring town is "the Church"). As contradictory as it might sound to the uninitiated, the Middle East Club is possibly the best place in Boston to simultaneously get great Middle Eastern (primarily Lebanese) food and great underground metal. For folks with a bit more exposure, this is probably not contradictory at all given bands like Acrassicauda and documentaries like Heavy Metal in Baghdad. Luckily for me they were featuring a few local Thrash metal bands from the greater Boston area. It wasn't too bad considering it was primarily amateur twenty-something guys (although I'm not sure I'm a qualified critic any more since I all but stopped playing about at that age). It's great Boston has the Middle East as an incubator to keep the rock, metal, folk, jazz, blues and indie scene alive. I definitely enjoyed JUDCon/Boston and hope to be part of the conference next year again.

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• Visual Studio 2010 Launch Events

  - by Jim Duffy

  Don’t miss out on the opportunity to learn about the new features in Visual Studio 2010. Check out the MSDN Events page and find out when the talented folks of the Developer & Evangelism group will be visiting your city to prove to you that /*Life Runs On Code*/. I’ll be attending the Raleigh event June 2, 2010 from 1:00 - 5:00 PM. North Carolina State University, Jane S. McKimmon Conference Center 1101 Gorman St Raleigh North Carolina 27606 United States From the Raleigh Event page: Event Overview Learn about the rich application platforms that Microsoft® Visual Studio® 2010 supports, including Windows® 7, the Web, SharePoint®, Windows Azure™, SQL®, and Windows® Phone 7 Series. From tighter tester and dev collaboration to new ALM tools, there’s a lot that’s new. Here’s what you can expect: Windows Development with Visual Studio 2010 Visual Studio has always been the best way to build compelling visual solutions for Windows. Visual Studio 2010 continues this trend with great new tooling support for Silverlight 4, WPF, and native development. In this demo heavy session, you’ll see how you can build rich Windows applications with Silverlight 4 using new trusted application features including out-of-browser execution, saving to the file system, and even COM Automation. You’ll also see how you can use the new Task Parallel Library from within a WPF application to take advantage of all those cores in today’s modern computers. Web and Cloud Development with Visual Studio 2010 If you build solutions for the web, then this session is for you. Come see how your existing skills move forward with Visual Studio 2010 both for in-house ASP.NET development and the new frontier of the Cloud. In this session, you’ll see improved designers, new HTML and JavaScript snippets, Web Forms enhancements, and how you can quickly build great web sites using Dynamic Data. You’ll see the changes made to testable web sites with MVC 2.0 and how we’ve integrated JQuery support into the platform. You’ll then see how easy it is to leverage your existing code and move to the cloud with Windows Azure. Windows Phone 7 Developer Tools and Platform Overview This session provides an overview of Visual Studio® 2010 for Windows Phone. Learn about the powerful capabilities of this new application platform and the developer tools experience including basic IDE usage, debugging, packaging, and deployment. This session also shows how you can use Microsoft Expression® Blend™ for Windows Phone to build great Silverlight applications. Have a day. :-|

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• Media server...serving files...............for a limited time only

  - by Craig

  I’m new to Ubuntu and am seeking help with a media server I have built. I have a couple of HTPCs in my house running XBMC. I wanted to build one for the family room working double duty as a HTPC, and media server to share movies, TV shows, music, etc. on my Windows network. So using some spare old parts I had lying around I decided to go CRAZY and build my first Linux box. I used Ubuntu because it seemed to be the most user friendly variant, especially for people that are new to Linux. I had to do a few things to get the media files shared properly on my network: Made sure my two media drives auto-mount every time I boot the computer by editing the “fstab” file – “sudo nano /etc/fstab” Installed Samba - “sudo apt-get install samba” Set a password for Samba - “sudo smbpasswd –a USERNAME” Edited the Samba configuration file to make sure the computer was in my networks workgroup – “sudo nano /etc/samba/smb.conf” In the file manager (not sure if that’s the right name for it), I right-clicked my media folders and set the sharing and permissions. The sharing was done without guest access, and permissions were set to; Owner, Group, and Others - Access: Create and Delete Files. Adjusted the Power Management settings to never put the system into sleep mode. I checked to see if I had access to the files from a Windows 7 machine and I did (Woo Hoo!). But when I tried to play any of my video files from the Windows machine (using VLC media player), they would only play for about 2-5 minutes and then they would stop with an error message saying that the file could not be accessed (Booo...). I tried playing some files through XBMC running in Windows and they worked for a bit longer (about 10-15mins), but they also stopped playing. I installed the Linux version of XBMC on the server and played the files locally with no problems. It doesn’t seem to be an issue with the files themselves, it seems to be a sharing problem on my network. So my question to the Ubuntu gurus out there is: Did I miss adding/editing something in the Samba configuration file? Did I use the right method to share my media files (file manager vs. using the terminal)? Is it possible for the computer to still go to sleep without the screen going black (does that even make sense?). Are there any special settings in Ubuntu that I should be using since this computer as a media server (is there a media server mode?...!...?). Any help on this matter would be greatly appreciated. Thanks

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• Default values - are they good or evil?

  - by Andrew

  The question about default values in general - default return function values, default parameter values, default logic for when something is missing, default logic for handling exceptions, default logic for handling the edge conditions etc. For a long time I considered default values to be a "pure evil" thing, something that "cloaks the catastrophe" and results in a very hard do find bugs. But recently I started to think about default values as some sort of a technical debt ... which is not a straight bad thing but something that could provide some "short term financing" get us to survive the project (how many of us could afford to buy a house without taking out the mortgage?). When I say a "short term" - I don't mean - "do something quickly first and do refactor it out later before it hits the production". No - I am talking about relying on a hardcoded default values in a production software. Granted - it could cause some issues, but what if it only going to cause a single trouble in a whole year. Again - I am talking about the "average" mainstream software here (not a software for a nuclear power station) - the average web site or a UI application for the accounting software, meaning that people lives are not at stake, nor millions of dollars. Again, from my experience, business users would rather live with the software which "works somehow", rather then wait for a perfect one. And the use of default values helps a lot if you develop a software in a RAD style. But again - the longest debug sessions I have spent were because of the bugs introduced by a default value which either stopped being "a default" along the way or because a small subsystem has recently been upgraded and as a result of this upgrade it does not handle the default correctly (e.g. empty list vs null, or null string vs empty string). So my question is - are the default values good or evil. And if they are a technical debt - how do measure up how much you can borrow so you can afford the repayments? Would really appreciate any input. Cheers. EDIT: If I am using the default values as a way to cut the corners during the development - and if the corners cutting results in a bugs and issues - what is the methodology to recover from these issues?

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• Do we need to adopt a black-box asset our project is inheriting from its predecessor?

  - by Tom Anderson

  Our client has an eCommerce site which was developed by an in-house team, and is now showing its age. I work for a firm brought in as external contractors to build a replacement. Part of the current site is a Flash viewer applet which displays media about the product - zoom-able images, 360-degree views, movies, and so on. We need to show the same media the current site does, so we are simply reusing the viewer. The viewer is embedded on a page in the usual way, and told what media to show by means of an XML file it loads from our server, which is pretty simple for us to generate. We've got this working; it was pretty straightforward. But what else do we need to do? The thing is, as far as we're concerned, the viewer is a binary blob which is served from the client's content-distribution network. We embed it, feed it some XML, and it does its job, but we have no power over its internals. It's completely opaque to us - a black box. We can use it to do what it does, but we can't change it, so if we ever need to do something different, we're stuffed. We're building this site for the client, and when we're done, we'll hand it over for them to maintain. We won't be doing the maintenance ourselves. There's a small team within the client who are working as part of our team, and who will be the ones doing the maintenance. That team only includes one person from the team that built the old site, and it's not someone who knows the image viewer. The people who do know the image viewer are not slated to join our team when our system replaces theirs - they'll be moved to other projects. The documentation on the viewer is extremely thin, and as far as i know doesn't cover the internals at all. My worry is that if someone doesn't take some positive action, all knowledge of the internal workings of the viewer - even down to where the source code for it is - will be lost. It's possible it already has been. Is this something to worry about? If so, whose job is it to worry about it? What should they do about it once they've got worried?

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• Why is my laptop so sluggish? Or Damn You Facebook and Twitter! Or All Hail Chrome!

  - by John Conwell

  In the past three weeks, I've noticed that my laptop (dual core 2.1GHz, 2Gb RAM) has become amazingly sluggish.  I only uses for communications and data lookup workflows, so the slowness was tolerable.  But today I finally got fed up with the suckyness and decided to get to the root of the problem (I do have strong performance roots after all). It actually didn't take all that long to figure it out.  About a year ago I converted to Google Chrome (away from FireFox).  One of the great tools Chrome has is a "Task Manager" tool, that gives you Windows Task Manager like details for all the tabs open in the browser (Shift + Esc).  Since every tab runs in its own process, its easy from Task Manager (both Windows or Chrome) to identify and kill a single performance offending tab.  This is unlike IE, where you only get aggregate data about all tabs open.  Anyway, I digress.  Today my laptop sucked.  Windows Task Manager told me that I had two memory hogging Chrome tabs, but couldn't tell me which web page those tabs are showing.  Enter Chrome Task Manager which tells you the page title, along with CPU, memory and network utilization of each tab.  Enter my amazement.  Turns out Facebook was using just shy of half a Gb of RAM.  Half a Gigabyte!  That's 512 Megabytes!524,288 Kilobytes! 536,870,912 Bytes!  Or 4,294,967,296 Bits!  In other words, that's a frackin boat load of memory.  Now consider that Facebook is running on pretty much 96.3% (statistics based on absolutely nothing) of every house hold desktop, laptop, netbook, and mobile device in America, that is pretty horrific! And I wasn't playing any Facebook games like FarmWars or MafiaVille.  I just had my normal, default home page up showing me who just had breakfast, or just got finished with their morning run. I'm sorry...let me say that again...HALF A GIG OF RAM!  That is just unforgivable. I can just see my mom calling me up:  Mom: "John...I think I need a new computer.  Mine is really slow these days" John: "What do you have running?" Mom: "Oh, just Facebook" John: "Ok, close Facebook and tell me how fast your computer feels" Mom: "Well...I don't know how fast it is.  All I do is use Facebook" John: "Ok Mom, I'll send you a new computer by Tuesday" Oh yea...and the other offending web page?  It was Twitter, using a quarter of a Gigabyte. God I love social networks!

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• Thoughts on schemas and schema proliferation

  - by jamiet

  In SQL Server 2005 Microsoft introduced user-schema separation and since then I have seen the use of schemas increase; whereas before I would typically see databases where all objects were in the [dbo] schema I now see databases that have multiple schemas, a database I saw recently had 31 (thirty one) of them. I can’t help but wonder whether this is a good thing or not – clearly 31 is an extreme case but I question whether multiple schemas create more problems than they solve? I have been involved in many discussions that go something like this: Developer #1> “I have a new function to add to the database and I’m not sure which schema to put it in” Developer #2> “What does it do?” Developer #1> “It provides data to a report in Reporting Services” Developer #2> “Ok, so put it in the [reports] schema” Developer #1> “Well I could, but the data will only be used by our Financial reporting folks so shouldn’t I put it in the [financial] schema?” Developer #2> “Maybe, yes” Developer #1> “Mind you, the data is supposed to be used for regulatory reporting to the FSA, should I put it in [regulatory]?” Developer #2> “Err….” You get the idea!!! The more schemas that exist in your database then the more chance that their supposed usages will overlap. I’m left wondering whether the use of schemas is actually necessary. I don’t view really see them as an aid to security because I generally believe that principles should be assigned permissions on objects as-needed on a case-by-case basis (and I have a stock SQL query that deciphers them all for me) so why bother using them at all? I can envisage a use where a database is used to house objects pertaining to many different business functions (which, in itself, is an ambiguous term) and in that circumstance perhaps a schema per business function would be appropriate; hence of late I have been loosely following this edict: If some objects in a database could be moved en masse to another database without the need to remove any foreign key constraints then those objects could legitimately exist in a dedicated schema. I am interested to know what other people’s thoughts are on this. If you would like to share then please do so in the comments. @Jamiet

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• The Other Side of XBRL

  - by john.orourke(at)oracle.com

  With the United States SEC's mandate for XBRL filings entering its third year, and impacting over 7000 additional companies in 2011, there's a lot of buzz in the industry about how companies should address the new reporting requirements.  Should they outsource the XBRL tagging process to a third party publisher, handle the process in-house with a bolt-on XBRL tool, or should they integrate XBRL tagging with the financial close and reporting process?  Oracle is recommending the latter approach, in fact  here's a link to a recent webcast that I did with CFO.com on this topic: http://www.cfo.com/webcasts/index.cfm/l_eventarchive/14548560 But production of XBRL-based filings is only half of the story. The other half is consumption of XBRL by regulators, academics, financial analysts and investors.  As I mentioned in my December article on the XBRL US conference, the feedback from these groups is that they are not really leveraging XBRL for analysis of companies due to a lack of tools and historic XBRL-based data on public companies.   The good news here is that the historic data problem is getting better as large, accelerated filers enter their third year of XBRL filings.  And the situation is getting better on the reporting and analysis tools side of the equation as well - and Oracle is leading the way. In early January, Oracle released the Oracle XBRL Extension for Oracle Database 11g.  This is a "no cost option" on top of the latest Oracle Database 11.2.0.2.0 release. With this added functionality organizations will have the ability to create one or more back-end XBRL repositories based on Oracle Database, which provide XBRL storage and query-ability with a set of XBRL-specific services.  The XBRL Extension to Oracle XML DB integrates easily with Oracle Business Intelligence Suite Enterprise Edition (OBIEE) for analytics and with interactive development environments (IDEs) and design tools for creating and editing XBRL taxonomies. The Oracle XBRL Extension to Oracle Database 11g should be attractive to regulators, stock exchanges, universities and other organizations that need to collect, analyze and disseminate XBRL-based filings.  It should also be attractive to organizations that produce XBRL filings, and need a way to store and compare their own XBRL-based financial filings to those of their peers and competitors. If you would like more information, here's a link to a web page on the Oracle Technology Network with the details about Oracle XBRL Extension for Oracle Database 11g, including data sheet, white paper, presentation, demos and other information: http://www.oracle.com/technetwork/database/features/xmldb/index-087631.html

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• Is there an API for determining congressional districts?

  - by ardavis

  I'm looking to determine the congressional district based on an address my user is providing. This will avoid having the user to look it up themselves. Does an API of this sort exist? Note Through my attempts to find one, I've only come across these: http://www.govtrack.us/developers/api (not sure how to submit an an address or zip code however) The following resources are available in the API ...Bills and resolutions in the U.S. Congress since 1973 (the 93rd Congress). ...A (bill, person) pair indicating cosponsorship, with join and withdrawn dates. ...Members of Congress and U.S. Presidents since the founding of the nation. ...Terms held in office by Members of Congress and U.S. Presidents. Each term corresponds with an election, meaning each term in the House covers two years (one 'Congress'), as President four years, and in the Senate six years (three 'Congresses'). ...Roll call votes in the U.S. Congress since 1789. How people voted is accessed through the Vote_voter API. ...How people voted on roll call votes in the U.S. Congress since 1789. See the Vote API. Filter on the vote field to get the results of a particular vote... http://www.opencongress.org/api (seems to be a way to find congress information, but not districts) This API provides programmers with structured access to all the data on OpenCongress, everything from official bill info to news and blog coverage to user-generated votes on bills and much more... This API defaults to returning XML. All queries can also return JSON... https://groups.google.com/forum/?fromgroups=#!topic/opendems-discuss/CeKyi_aANaE (similar question, no resolution) I've been looking over Open Dems, and seeing what's exposed at this point and what isn't. I work with Democrats Abroad, and am interested in using stuff from the lab for their sites. I quickly looked over the Precinct API, which does both more and less than what I'd need. An ideal resource would be any way of translating addresses into CD at the very least (getting state district data would be good as well), since that would make it easier for DA's membership to make a difference in races like last month's NY26 race... Update I'm looking at the source for the govtrack.us website and the 'doGeoCode' function may be useful. view-source:http://www.govtrack.us/congress/members If no one has any suggestions, I will try to go off of what they are doing.

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• The Softer Side of Customer Experience

  - by Christina McKeon

  It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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• Some Problems Can't Be Outsourced

  - by mikef

  More and more companies are becoming attracted to the idea of Infrastructure as a Service (or IaaS). It would seem that you can outsource the provisioning and management of your services, encompassing everything from Email, through to your servers, workstations and software, all the way down to your LAN and internet services. This type of outsourcing can be a very attractive option for companies who have tight budgets who are short of technical skills or don't have the means to provide long-term IT support. Essentially, they can outsource your services at low short-term costs that are knowable and controllable, are quickly and easily scalable, and generate a minimum of hassle for your internal staff. If you want to get a sophisticated IT infrastructure set up in a hurry without the usual high buy-in costs, or the task of finding and hiring the right specialists. It would seem the way to go, particularly when their salesmen are hypnotizing you with oleaginous phrases such as "we are closely aligned with our client organization's core business requirements, providing agile services". It sounds too good to be true, and so it is. Whereas the costs will have initially been calculated on the annual renewal fees and service fees for ongoing support, there are other charges too which aren't so obvious. It can end up costing far more than the conventional solution once you take into account the extra costs, the fees for customization and upgrades. The Total Cost of Ownership (TCO) only becomes apparent when it is too late to extract the company easily from the arrangement. After a few years, these annual fees can add up to more than the initial cost of implementing a traditional in-house system. Worse than that is that you can then lose your power to determine your priorities: When you become reliant on this company, with its own schedule of priorities, to implement every change, however simple, you have effectively lost control of your technical infrastructure. This will make senior management very nervous. There is definitely a requirement for this sort of service. If you urgently need an exceptionally high class of service or more expertise than you currently possess, then outsourcing is probably for you. You and your IT colleagues will always have something to do, be it user assistance, smoothing out integrations with an external provider, or working on something entirely new. Heck, if you outsource to IBM, the SysAdmins can go along for the ride and polish their expertise. What you need to figure out is how much your time is worth, because time is ultimately all that outsourcing will buy you and your organization. Now you just need to convince your nervous CEO. Cheers, Michael

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