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  • Should extension scripts be run in a sandbox?

    - by Cubic
    In particular, this is about game extensions written in lua (luajit-2.0). I was contemplating whether I should restrict what these scripts can do, and arrived at the conclusion that I probably shouldn't: It's hard to get right. Sounds silly, but chances are my sandbox is gonna end up leaky anyways. The only benefit I could think of would be giving users some sense of security when running third party scripts. The disadvantages would be that it's just incredibly annoying for extension writers. That is, for now, myself (game content will be mostly scripted). The reason I'm asking this now before I actually have anything presentable is that adding a sandbox early on is easy, but would impose said annoying restrictions on myself too. However if I first go on with it and then later decide I do need a sandbox after all, I'm gonna run into problems (I'd either have to rewrite the scripts that are already there, or introduce some form of trust management system which seems to be more trouble than it's worth).

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  • How to Integrate Cloud Applications with Oracle SOA Suite

    - by Bruce Tierney
    Having seen a preview of the slides of this upcoming Oracle OpenWorld session on Tuesday Oct 2nd at 11:45 at Moscone West 3003, I'm definitely looking forward to this deep-dive view into cloud integration.  Oracle's Senior Director of Product Management Rajesh Raheja will cover what's involved with cloud integration and provide technical solutions for how to integrate with Oracle cloud applications such as Oracle Fusion, RightNow as well as third party applications like Salesforce. Here is a screenshot from the draft presentation: Also presenting will be a Geeta Pyne, Director of Middleware for BMC to discuss how they have used Oracle SOA Suite for Cloud Integration.

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  • Subterranean IL: The ThreadLocal type

    - by Simon Cooper
    I came across ThreadLocal<T> while I was researching ConcurrentBag. To look at it, it doesn't really make much sense. What's all those extra Cn classes doing in there? Why is there a GenericHolder<T,U,V,W> class? What's going on? However, digging deeper, it's a rather ingenious solution to a tricky problem. Thread statics Declaring that a variable is thread static, that is, values assigned and read from the field is specific to the thread doing the reading, is quite easy in .NET: [ThreadStatic] private static string s_ThreadStaticField; ThreadStaticAttribute is not a pseudo-custom attribute; it is compiled as a normal attribute, but the CLR has in-built magic, activated by that attribute, to redirect accesses to the field based on the executing thread's identity. TheadStaticAttribute provides a simple solution when you want to use a single field as thread-static. What if you want to create an arbitary number of thread static variables at runtime? Thread-static fields can only be declared, and are fixed, at compile time. Prior to .NET 4, you only had one solution - thread local data slots. This is a lesser-known function of Thread that has existed since .NET 1.1: LocalDataStoreSlot threadSlot = Thread.AllocateNamedDataSlot("slot1"); string value = "foo"; Thread.SetData(threadSlot, value); string gettedValue = (string)Thread.GetData(threadSlot); Each instance of LocalStoreDataSlot mediates access to a single slot, and each slot acts like a separate thread-static field. As you can see, using thread data slots is quite cumbersome. You need to keep track of LocalDataStoreSlot objects, it's not obvious how instances of LocalDataStoreSlot correspond to individual thread-static variables, and it's not type safe. It's also relatively slow and complicated; the internal implementation consists of a whole series of classes hanging off a single thread-static field in Thread itself, using various arrays, lists, and locks for synchronization. ThreadLocal<T> is far simpler and easier to use. ThreadLocal ThreadLocal provides an abstraction around thread-static fields that allows it to be used just like any other class; it can be used as a replacement for a thread-static field, it can be used in a List<ThreadLocal<T>>, you can create as many as you need at runtime. So what does it do? It can't just have an instance-specific thread-static field, because thread-static fields have to be declared as static, and so shared between all instances of the declaring type. There's something else going on here. The values stored in instances of ThreadLocal<T> are stored in instantiations of the GenericHolder<T,U,V,W> class, which contains a single ThreadStatic field (s_value) to store the actual value. This class is then instantiated with various combinations of the Cn types for generic arguments. In .NET, each separate instantiation of a generic type has its own static state. For example, GenericHolder<int,C0,C1,C2> has a completely separate s_value field to GenericHolder<int,C1,C14,C1>. This feature is (ab)used by ThreadLocal to emulate instance thread-static fields. Every time an instance of ThreadLocal is constructed, it is assigned a unique number from the static s_currentTypeId field using Interlocked.Increment, in the FindNextTypeIndex method. The hexadecimal representation of that number then defines the specific Cn types that instantiates the GenericHolder class. That instantiation is therefore 'owned' by that instance of ThreadLocal. This gives each instance of ThreadLocal its own ThreadStatic field through a specific unique instantiation of the GenericHolder class. Although GenericHolder has four type variables, the first one is always instantiated to the type stored in the ThreadLocal<T>. This gives three free type variables, each of which can be instantiated to one of 16 types (C0 to C15). This puts an upper limit of 4096 (163) on the number of ThreadLocal<T> instances that can be created for each value of T. That is, there can be a maximum of 4096 instances of ThreadLocal<string>, and separately a maximum of 4096 instances of ThreadLocal<object>, etc. However, there is an upper limit of 16384 enforced on the total number of ThreadLocal instances in the AppDomain. This is to stop too much memory being used by thousands of instantiations of GenericHolder<T,U,V,W>, as once a type is loaded into an AppDomain it cannot be unloaded, and will continue to sit there taking up memory until the AppDomain is unloaded. The total number of ThreadLocal instances created is tracked by the ThreadLocalGlobalCounter class. So what happens when either limit is reached? Firstly, to try and stop this limit being reached, it recycles GenericHolder type indexes of ThreadLocal instances that get disposed using the s_availableIndices concurrent stack. This allows GenericHolder instantiations of disposed ThreadLocal instances to be re-used. But if there aren't any available instantiations, then ThreadLocal falls back on a standard thread local slot using TLSHolder. This makes it very important to dispose of your ThreadLocal instances if you'll be using lots of them, so the type instantiations can be recycled. The previous way of creating arbitary thread-static variables, thread data slots, was slow, clunky, and hard to use. In comparison, ThreadLocal can be used just like any other type, and each instance appears from the outside to be a non-static thread-static variable. It does this by using the CLR type system to assign each instance of ThreadLocal its own instantiated type containing a thread-static field, and so delegating a lot of the bookkeeping that thread data slots had to do to the CLR type system itself! That's a very clever use of the CLR type system.

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  • Ad-Driven Apps Are Sucking Your Android Battery Dry

    - by Jason Fitzpatrick
    Ads in free Android apps might be annoying but you probably never imagined they were radically draining your battery. New research from Purdue University and Microsoft highlight just how much ad-driven apps tank your battery life. What did they find? That poorly designed ad-modules in free ad-driven applications are terrible at conserving energy. In popular applications like Angry Birds and Free Chess 70% of the energy the application consumed was used to drive the ads. They also surveyed other applications and found that ad-driven apps weren’t alone in excessive battery use–the New York Times app, for example, spent 15% of its battery consumption on tracking and background tasks. Hit up the link below to read the full whitepaper for a more in depth look at the methodology and results. Fine Grained Energy Accounting on Smartphones with Eprof (PDF) [via ZDNet] Make Your Own Windows 8 Start Button with Zero Memory Usage Reader Request: How To Repair Blurry Photos HTG Explains: What Can You Find in an Email Header?

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  • What is the best idea to put available OS (linux) and Web application to client?

    - by Fernando Costa
    After a year programming a web based business management system, I got my idea divided into two differents ways to do what I'm doing... I will try to explain in follow lines: First I will describe my enviroment: Webserver: apache, ngynx Programming Language: PHP, Shell Script, Java Script, SQL Database: Mysql Operating System: Linux, UNIX (All Distros) (If manually configured works on windows) Authentication Server: FreeRadius First situation I have my application running on this enviroment that I had just described before, as my application is a SaaS app, then I have my own server to run it all and customers pay to use it as a service accessed by webbrowser. Second Situation The same as before but with one big difference, everything (environment) is installed in the customer, then I need to cryptography all my codes (It includes PHP and Shell Scripts). I think this situation is most difficulty, but I would like to hear it from different points of view.

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  • Oracle University Nuevos cursos (Week 42)

    - by rituchhibber
    Oracle University ha publicado recientemenete las siguentes formaciones (o versiones) nuevos: Database Oracle Enterprise Manager Cloud Control 12c: Install & Upgrade (Training On Demand) MySQL Performance Tuning (Training On Demand) Fusion Middleware Oracle GoldenGate 11g Fundamentals for Oracle (4 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle WebCenter Portal 11g: Build Portals with Spaces (3 days) Business Intelligence Oracle BI 11g R1: Create Analyses and Dashboards (4 days) SOA & BPM SOA Adoption and Architecture Fundamentals (3 Days) eBusiness Suite R12 Oracle Using and Maintaining Approvals Management - Self-Study Course R12 Oracle HRMS Advanced Benefits Fundamentals - Self-Study Course WebLogic Oracle WebLogic Server 11g: Monitor and Tune Performance (Training On Demand) Financial Oracle Project Financial Planning 11.1.2: Create Projects ( 3 days) Tuxedo Oracle Tuxedo 12c: Application Administration (5 days) Java Java SE 7: The Platform Evolves - Self-Study Course Primevera Primavera Client/Server Partner Trainer Course - Self-Study Course Primavera Progress Reporter 8.2 - Self-Study Course Póngase en contacto con el equipo local de Oracle University para conocer las fechas y otros detalles de los cursos.

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  • slow speed transfering files to a local network device

    - by F. Ariel Jung
    I'm having troubles copying files from my pc(ubuntu 13.04 64 bits) to a Media Center(WDTV Live: with an SATA2 HDD attached) through the local network. the speed is to slow, it's up to 2.0 MB/s image: http://s11.postimg.org/g1nuai92b/Captura_de_pantalla_de_2013_06_24_07_46_55.png (I don't use image tag because it is a big image) my PC has a wifi network card Tp Link TL-WN951N and it is connected to a TP Link TL-WDR3500 router via wifi, and the WDTV Live is connected via LAN here is a iwconfig: eth0 no wireless extensions. lo no wireless extensions. wlan0 IEEE 802.11bgn ESSID:"TL-WDR3500" Mode:Managed Frequency:2.462 GHz Access Point: A0:F3:C1:6C:3B:F1 Bit Rate=39 Mb/s Tx-Power=20 dBm Retry long limit:7 RTS thr:off Fragment thr:off Power Management:off Link Quality=62/70 Signal level=-48 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:33521 Invalid misc:2245290 Missed beacon:0 if more data is required I'll post it as needed. I can't figure this out, needed help. please

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  • Visualize Disaster

    - by merrillaldrich
    Or, How Mirroring Off-Site Saved my #Bacon My company does most things right. Our management is very supportive, listens and generally funds the technology that makes sense for the best interest of the organization. We have good redundancy, HA and disaster recovery in place that fit our objectives. Still, as they say, bad things can happen to good people. This weekend we did have an outage despite our best efforts, and that’s the reason for this post. It went pretty well for my team, all things considered,...(read more)

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  • IDirect3DDevice9Ex and D3DPOOL_MANAGED?

    - by bluescrn
    So I wanted to switch to IDirect3DDevice9Ex, purely for the SetFrameLatency function, as fullscreen vsynced D3D seemed to produce noticable input lag. But then it tells me 'ha ha ha! now you can't use D3DPOOL_MANAGED!': Direct3D9: (ERROR) :D3DPOOL_MANAGED is not valid with IDirect3DDevice9Ex Is this really as unpleasant as it looks (when you're relying quite heavily on managed resources) - or is there a simple solution? If it really does mean manual management of everything (reloading all static textures, VBs, and IBs on a device reset), is it worth the hassle, will IDirect3DDevice9Ex bring enough benefit to make it worth writing a new resource manager? Starting to think I must be doing something wrong, due to this: Direct3D9: (ERROR) :Lock is not supported for textures allocated with POOL_DEFAULT unless they are marked D3DUSAGE_DYNAMIC. So if I put my (static) textures in POOL_DEFAULT, they need flagging as D3DUSAGE_DYNAMIC, just because I lock them once to load the data in?

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  • How To Properly Scan a Photograph (And Get An Even Better Image)

    - by Eric Z Goodnight
    Somewhere in your home, there’s a box of old analog photographs you probably want digital copies of. Unless you know how to use your scanner correctly, the image quality can turn out poor. Here’s how to get the best results. If your memories are important to you, then it’s worth taking the time to do them right. Today we’re going to look at the largely overlooked tools and methods that’ll give you the best possible quality out of a scan of a less than perfect photo. We’ll see how to make the most of the scanning software and how to use graphics programs to make the image look better than the original photograph. Keep reading! How To Properly Scan a Photograph (And Get An Even Better Image) The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume Make Your Own Windows 8 Start Button with Zero Memory Usage

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  • Sanity checks vs file sizes

    - by Richard Fabian
    In your game assets do you make room for explicit sanity checks, or do you have some generally expected bounds which you assert? I've been thinking about how we compress data and thought that it's much better to have the former, and less of the latter. If your data can exceed your normal valid ranges, but if it does it's an error, then surely that implies you're not compressing the data well enough? What do you do to find out if your data is compressed as far as it can be, and what do you use to ensure your data isn't corrupted and ensure it's an official release? EDIT I'm not interested in sanity checking the file size, but instead, how you manage your sanity checks and whether you arrange the excess size caused by the opportunity to do sanity checks by using explicit extra data, or through allowing the data enough file space (data member size) to be out of valid range and thus able to be checked merely by looking at the asset in memory after loading.

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  • What's New in OIC Analytics 11g?

    - by LuciaC
    Oracle Incentive Compensation (OIC) Analytics for Oracle Data Integrator (ODI) breaks down traditional front and back office silos bringing together sales performance data with those responsible for the sale and selling costs. It is a framework for Sales Performance Management  based on a data mart of key performance metrics regardless of whether or not these metrics are incentivized.Commissionable metrics are brought into OIC for commission calculation and brought back to enrich the performance data mart.  Executives and Product Marketing/Product Line Managers are provided with actionable sales performance analytics.  Incentivized salesreps and partners are provided with commission dashboards on a frequent basis to inform them how they are doing and how far they are from their goals.OIC Analytics is now certified with 11g and has additional features.  Oracle continues to invest in OIC Analytics but the baseline for the investments will be the 11gR1 certification version of OIC Analytics.  Read about what's new and the certification details in Doc ID 1590729.1.

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  • Open Grid Engine or Akka/Something more fault tolerant?

    - by Mike Lyons
    My use case is that I have a pipeline of independent, stand alone programs, that I want to execute in a certain order on specific pieces of data that our output from previous pipeline stages. The pipeline is entirely linear and doesn't do anything in terms of alternate paths through the pipe. I'm currently using SGE to do this and it works OK, however occasionally a job will overstep it's memory bounds, fail, and all jobs that require that output data will fail. The pipe needs to be restarted in that case, and it seems that whatever is providing the fault tolerance in akka might solve that for me?

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  • Is it possible to power up ports on a USB hub from Ubuntu?

    - by James Henstridge
    I have a D-Link DUB-H7 powered USB 2.0 hub connected to my computer. Occasionally when I reboot the system, I've noticed that some of the ports on the hub get powered down: the green light next to the port is turned off, and the device attached to that port is not visible to lsusb or similar commands. Devices attached to the other ports on the hub function as normal. I am able to restore the ports by disconnecting power to the hub temporarily (from the computer, AC adapter and any devices that might provide any power such as my phone), but this is a bit of a hassle. It seems like something that might be related to power management, so is there some way you can tell the USB hub to power up through software?

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  • Periodic clicking sound from PC speaker

    - by John J. Camilleri
    After an update some months ago, my laptop has begun making a low, repeated clicking sound every few seconds. It is not being generated through the regular sound system, as altering the volume and even muting the sound does not make any difference. My regular audio works fine, by the way, so I am guessing this is some sort of PC speaker, since I cannot hear the click when I listen through regular headphones. Strangely, when I open the sound settings dialog the click magically disappears. I don't need to change any settings; if I simply leave the dialog open in the background then the problem disappears. Any ideas what this could be? I am running regular Ubuntu 12.04, and this is the output from lspci -v | grep -A7 -i "audio": 00:1b.0 Audio device: Intel Corporation N10/ICH 7 Family High Definition Audio Controller (rev 02) Subsystem: Acer Incorporated [ALI] Device 0349 Flags: bus master, fast devsel, latency 0, IRQ 44 Memory at 54200000 (64-bit, non-prefetchable) [size=16K] Capabilities: <access denied> Kernel driver in use: snd_hda_intel Kernel modules: snd-hda-intel

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  • Is it a waste of time to free resources before I exit a process?

    - by Martin
    Let's consider a fictional program that builds a linked list in the heap, and at the end of the program there is a loop that frees all the nodes, and then exits. For this case let's say the linked list is just 500K of memory, and no special space managing is required. Is that a wast of time, because the OS will do that anyway? Will there be a different behavior later? Is that different according to the OS version? I'm mainly interested in UNIX based systems, but any information will be appreciated. I had today my first lesson in OS course and I'm wondering about that now.

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  • Is swing components heavy weight

    - by Pramod PP
    By Adding multiple Panels into a Panel or Dialog, Will it become heavy weight ?. Is there any way to avoid it to make complex views in single panel ? I'm making a java Swing application, there has many controls, I'm placing multiple panel in a single panel and place that panel as the center pane of a dialog. I suspect that the application takes more memory (I don't know it actually takes. Its only a suspect). can anyone please advise on this.

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  • Wireless speed drops over time and doesn't get up if not reconnected

    - by Vili Lehto
    I am using Ubuntu 12.10 64bit and I have a Asus PCE-N15 wireless card(in PCI-E slot). The problem is that first when I connect to my WiFi network the speed is just fine, and actually my link speed never drops, it shows a solid 150mb/s+ link speed and good signal. But the download and upload speeds drop dramatically after couple minutes of use and I have to reconnect to fix this. Network is type IEEE 802.11bgn and uses WPA2/AES encryption. I don't have similar problems on the windows side, and the network is working fine on every other device. iwconfig shows this: wlan0 IEEE 802.11bgn ESSID:"WLAN-AP" Mode:Managed Frequency:2.412 GHz Access Point: 00:1E:AB:05:EF:31 Bit Rate=300 Mb/s Tx-Power=20 dBm Retry long limit:7 RTS thr=2347 B Fragment thr:off Encryption key:off Power Management:off Link Quality=61/70 Signal level=-49 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:0 Invalid misc:2 Missed beacon:0 So the question is: Is there a way to fix this? Thanks in advance.

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  • Oracle Weblogic 12c Launch

    - by Robert Baumgartner
    Am 1. Dezember 2011 wird Oracle WebLogic Server 12c weltweit vorgestellt. Um 19:00 findet ein Execuite Overview mit Hasan Rizvi, Senior Vice President, Product Development, statt. Um 20:00 findet ein Developer Deep-Dive mit Will Lyons, Director, Oracle WebLogic Server Product Management, statt. The new release of Oracle WebLogic Server is: • Designed to help customers seamlessly move into the public or private cloud with an open, standards-based platform • Built to drive higher value for customers’ current infrastructure and significantly reduce development time and cost • Enhanced with transformational platforms and technologies such as Java EE 6, Oracle’s Active GridLink for RAC, Oracle Traffic Director, and Oracle Virtual Assembly Builder Hier geht es zur Anmeldung: Anmeldung

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  • When attempting to install ubuntu 12.04 from CD, I am stuck on black streen with "loading bootlogo..."

    - by Jessica K
    I downloaded Ubuntu 12.04 to my desktop and burned to a CD using Infra Recorder and instructions on ubuntu website. Restarted PC to boot from CD receive black screen with "Loading bootlogo..." then nothing happens and I have to restart with windows. The CD seems to be correct. Folders include .disk, boot, casper, dists, install, isolinux, pics, pool, preseed, autorun file, md5sum text file, readme.diskdefines file, wubi app. System Information Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.120824-0336) System Manufacturer: TOSHIBA System Model: Satellite L305 BIOS: Default System BIOS Processor: Intel(R) Pentium(R) Dual CPU T2390 @ 1.86GHz (2 CPUs), ~1.9GHz Memory: 3062MB RAM Page File: 1553MB used, 4772MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found DxDiag Version: 7.00.6002.18107 32bit Unicode Drive: D: Model: PIONEER DVD-RW DVRKD08L ATA Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), 4/11/2009 00:39:17, 67072 bytes

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  • Exalytics Disaster Recovery

    - by Saresh
    Q:Where can you find more information about Exalytics Disaster Recovery? Ans: Exalytics Disaster Recovery: http://docs.oracle.com/cd/E41246_01/bi.1/e39709/admin_dr.htm#BABCFGEC Note 1568360.1 -Oracle Exalytics Deployment Guide (Download the whitepaper attached to the Note) OBIEE http://docs.oracle.com/cd/E28280_01/bi.1111/e10541/backup.htm#CHDFEIGF Note 1316073.1 - OBIEE 11g: Recommended Strategies For Disaster Recovery or Backup Oracle Hyperion EPM http://docs.oracle.com/cd/E17236_01/epm.1112/epm_high_avail_11121.pdf (Though this is for Hyperion EPM 11.1.2.1, it is applicable to 11.1.2.2 as well) TimesTen: http://docs.oracle.com/cd/E21901_01/doc/timesten.1122/e21632/migrate.htmhttp://docs.oracle.com/cd/E21901_01/doc/timesten.1122/e21635/standbycache.htm#CBAJDJBD EPM Disaster Recovery : http://www.oracle.com/technetwork/middleware/bi-foundation/epm-dr-best-practice-130229.ppt Oracle® Enterprise Performance Management System Backup and Recovery Guide :http://docs.oracle.com/cd/E17236_01/epm.1112/epm_backup_recovery_1112200.pdf

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  • YouTube Video: EPM Channel

    - by p.anda
    In the past we have mentioned one of the available videos on the YouTube channel.  Did you know several more are available!  These short videos are provided via the Enterprise Performance Management (EPM) Information Development team. Oracle EPM Channel The available videos cover various products and topics and some of interest include: Resolving Certification Issues for EPM System Products Choosing a Deployment Path for Your Oracle EPM System Installation (11.1.2.2) Using OTN Documentation to Deploy EPM Products (11.1.2.2) Oracle HFCM - Account Reconciliation Manager module (11.1.2.2) Project Financial Planning - New Projects Feature (11.1.2.2) Introduction to ERP Integrator (11.1.2.2) Calculation Manager - Debug Feature (11.1.2.2)  Ensure to Subscribe to the "Oracle EPM Webcast" channel to keep up to-date with any new videos when they are released for EPM System products and modules.

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  • eSTEP TechCast: Oracle Solaris 11 Express

    - by user797911
    Get an insight on how Oracle Solaris 11 Express has raised the bar on the innovation introduced in Oracle Solaris 10. Learn about the new integrated features such as: network based package management tools improvements to built-in virtualization new virtualised network architecture security enhancements file system evolution  Learn how Oracle Solaris 11 Express provides greatly decreased planned system downtime, performs a completely safe system upgrade, achieves an unprecedented level of flexibility for application consolidation, and provides the highest levels of security in your datacenter. Date and time: Thursday, 7. July 2011, 13:00 - 14:00 CEST Speaker: Joost Pronk van Hoogeveen Target audience: Tech Presales Webcast Coordinates: You will find the coordinates in the eSTEP portal under the Events tab. Use your email-adress and PIN: eSTEP_2011 to get access. We are happy to get your comments and feedback.

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  • Finding it Hard to Deliver Right Customer Experience: Think BPM!

    - by Ajay Khanna
    Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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  • Caption Competition 3: Caption With a Vengeance

    - by Simple-Talk Editorial Team
    Please to be informing us what might be going on here. Anything faintly computer-themed will always help, but being funny is more important. The one that raises the most chuckles from our team of professional miseryguts’ will win a $50 Amazon voucher. Get entries in before 5 p.m. UK time on the 30th of May to be eligible.  As ever, some suggestions to get you started: He didn’t know how developers kept getting into the server room, but by jove they wouldn’t get out again. Every time you build straight to production, it’s ten minutes with the bees. I know management’s resistant to the cloud, but was burying the IT department this far underground really necessary? After weeks of hunting, a group of highly trained Azure specialists capture the man responsible for branding.

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