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  • Can't ping devices by IP address for devices allocated IPs by DHCP

    - by GiddyUpHorsey
    I have a home network with a Trendnet wireless router and a Windows Domain. The Domain Controller/DNS server is a Windows 2000 Server and is configured to forward queries to DNS servers provided by the ISP. The router provides DHCP and is configured with the Windows 2000 Server as the DNS server. The network has been set up for a couple of years and usually works fine. When I connect iPhones to the network over WiFi, the router can ping the iPhones through its browser based admin interface, but Windows machines that are part of the Windows Domain cannot. A laptop was connected to the network over WiFi that wasn't joined to the domain and it could see the iPhones. The router UI shows that the laptop has a reserved IP allocated via DHCP. All machines either have a static or DHCP allocated IP on the 192.168.0.* subnet. Router - 192.168.0.1 - Static - Wired Windows Domain Controller - 192.168.0.8 - Static - Virtual Windows 7 Workstation - 192.168.0.200 - DHCP Auto - Wired VMWare ESXi Host - 192.168.0.201 - Static? - Wired iPhone 1 - 192.168.0.202 - DHCP Auto - WiFi iPhone 2 - 192.168.0.203 - DHCP Auto - WiFi Windows Vista Laptop - 192.168.0.204 - DHCP Reserved - WiFi Using the Windows 7 machine (200), I try to ping each machine and the only DHCP machine that responds is itself. The other DHCP machines fail with Reply from 192.168.0.200: Destination host unreachable.. Using nslookup fails with *** domain.controller.name can't find 192.168.0.203: Non-existent domain. Using the Windows 2000 Domain Controller (8), I try to ping each machine and the only DHCP machine that responds is the Windows 7 machine (200). Pinging the other DHCP machines fails with Request timed out.. Using nslookup also fails with *** domain.controller.name can't find 192.168.0.203: Non-existent domain. Using the iPhone 2 (203), I try to ping (Network Ping Lite) the machines with static IP addresses and that works fine. When I try to ping the Windows 7 machine (200) it is unable to get a response. How do I configure the DNS server/Windows Domain/Router properly so that the Windows Domain machines can see the IPs allocated via DHCP?

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  • easiest way to automate all software installations for new users/computers?

    - by sorrrydoctorforlove
    Basically, for every new user we have about 30 different installers that all need to be run manually after an install of windows which is tedious/time consuming. We can't simply ghost/image the computers as they come because of the wide variety of hardware being used (all laptops). What would you suggest to run through all the installers automatically without requiring me to sit and click 'next'.. 'next'.. 'continue'.. 'no dont install msn toolbar please'?

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  • Using 32bit COM object from C# or VBS on Vista 64bit and getting error 80004005

    - by alexandroid
    I need some mind reading here, since I am trying to do what I do not completely understand. There is a 32-bit application (electronic trading application called CQG) which provides a COM API for external access. I have sample programs and scripts which access this API from Excel, .NET (C++, VB and C#) and shell VBScript. I have these .NET applications as source code and as compiled executables (32-bit, compiled on Windows XP). Now I have Windows Vista Home 64-bit which makes my head to spin. Excel examples work just fine (in Excel 2003). Compiled .NET sample executables work as well. But when I am trying to run .NET C# sample converted to and compiled by Visual Studio C# Expression, or run the VBScript script, I am getting error 80004005 when trying to create an object. Initially the .NET application also gave me 80040154 but then I figured how to make it produce 32-bit code and not 64-bit, so now the errors in C# and VBScript applications are the same. That's all the progress I got for now. And yes, I tried running 32-bit versions of cscript.exe/WScript from SysWOW64 folder on my VBS, but still the result is the same (80004005). How to solve this problem? I am almost ready to believe it is practically impossible, but the fact that Excel VBA works and .NET executables compiled on Windows XP run just fine just makes me angry. There should be a way to beat this thing (some secret which probably only Windows Vista developers know)! I will appreciate any help! PS: I believe code samples do not make much sense here, but this is the line of VBScript which fails: Set CEL = WScript.CreateObject("CQG.CQGCEL.4.0", "CEL_") And this is C#: CQGCEL CEL = new CQGCEL(); Update: Forgot to say UAC is off, of course. And I am working from account with administrator priviledges. I also tried watching which registry keys are read using Process Monitor but everything looks OK for GUIDs of this object. I could not recognize some other GUIDs so I am not sure whether they were critical or not. Is there a chance that this COM object uses Internet Explorer and gets the wrong one (like Internet Explorer 7 instead of Internet Explorer 6 engine or something)?

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  • Does Win 2008 r2 x64 server come with .net 3 sp1 package already installed?

    - by luckyluke
    same as in title? I have a test server with mentioned OS and my app is .net 3.5 based. I do want to know if win 2008 r2 comes with service pack 1 for .net 3.5 from the box. And does it come with .net 3.5 sp1 family update as WELL, since after I downloaded the update, the installer says I do not have software required to update. Could some win 2008 guru perhaps explain it to me? thanks luke

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  • Least intrusive antivirus software for development PC?

    - by poppavein
    What is the least intrusive and most effective antivirus software for a Windows PC that is used for software development (lots of small files and lots of disk I/O)? The software should support running from the command line so that virus scan be included into the build process. Edit: I understand that prevention techniques work better than any antivirus, but the employer demands that commercial AV software be used in the development environment (looking a replacement for horrible Symantec Antivirus).

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  • Parallel software?

    - by mavric
    What is the meaning of "parallel software" and what are the differences between "parallel software" and "regular software"? What are its advantages and disadvantages? Does writing "parallel software" require a specific hardware or programming language ?

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  • needs run as administrator in vista and seven

    - by sam
    I have a windows application,sometimes in windows 7(also ultimate with administrator user) and vista to run it i need to right click and run it as administrator,I know the reason is attempt to access to system directories from my program,how i can solve this problem,is net user administrator /active:yes that using for enabling the real aministrator account solve the problem? if no what should i do ! Thx

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  • Make your CHM Help Files show HTML5 and CSS3 content

    - by Rick Strahl
    The HTML Help 1.0 specification aka CHM files, is pretty old. In fact, it's practically ancient as it was introduced in 1997 when Internet Explorer 4 was introduced. Html Help 1.0 is basically a completely HTML based Help system that uses a Help Viewer that internally uses Internet Explorer to render the HTML Help content. Because of its use of the Internet Explorer shell for rendering there were many security issues in the past, which resulted in locking down of the Web Browser control in Windows and also the Help Engine which caused some unfortunate side effects. Even so, CHM continues to be a popular help format because it is very easy to produce content for it, using plain HTML and because it works with many Windows application platforms out of the box. While there have been various attempts to replace CHM help files CHM files still seem to be a popular choice for many applications to display their help systems. The biggest alternative these days is no system based help at all, but links to online documentation. For Windows apps though it's still very common to see CHM help files and there are still a ton of CHM help out there and lots of tools (including our own West Wind Html Help Builder) that produce output for CHM files as well as Web output. Image is Everything and you ain't got it! One problem with the CHM engine is that it's stuck with an ancient Internet Explorer version for rendering. For example if you have help content that uses HTML5 or CSS3 content you might have an HTML Help topic like the following shown here in a full Web Browser instance of Internet Explorer: The page clearly uses some CSS3 features like rounded corners and box shadows that are rendered using plain CSS 3 features. Note that I used Internet Explorer on purpose here to demonstrate that IE9 on Windows 7 can properly render this content using some of the new features of CSS, but the same is true for all other recent versions of the major browsers (FireFox 3.1+, Safari 4.5+, WebKit 9+ etc.). Unfortunately if you take this nice and simple CSS3 content and run it through the HTML Help compiler to produce a CHM file the resulting output on the same machine looks a bit less flashy: All the CSS3 styling is gone and although the page display and functionality still works, but all the extra styling features are gone. This even though I am running this on a Windows 7 machine that has IE9 that should be able to render these CSS features. Bummer. Web Browser Control - perpetually stuck in IE 7 Mode The problem is the Web Browser/Shell Components in Windows. This component is and has been part of Windows for as long as Internet Explorer has been around, but the Web Browser control hasn't kept up with the latest versions of IE. In a nutshell the control is stuck in IE7 rendering mode for engine compatibility reasons by default. However, there is at least one way to fix this explicitly using Registry keys on a per application basis. The key point from that blog article is that you can override the IE rendering engine for a particular executable by setting one (or more) registry flags that tell the Windows Shell which version of the Internet Explorer rendering engine to load. An application that wishes to use a more recent version of Internet Explorer can then register itself during installation for the specific IE version desired and from then on the application will use that version of the Web Browser component. If the application is older than the specified version it falls back to the default version (IE 7 rendering). Forcing CHM files to display with IE9 (or later) Rendering Knowing that we can force the IE usage for a given process it's also possible to affect the CHM rendering by setting same keys on the executable that's hosting the CHM file. What that executable file is depends on the type of application as there are a number of ways that can launch the help engine. hh.exeThe standalone Windows CHM Help Viewer that launches when you launch a CHM from Windows Explorer. You can manually add hh.exe to the registry keys. YourApplication.exeIf you're using .NET or any tool that internally uses the hhControl ActiveX control to launch help content your application is your host. You should add your application's exe to the registry during application startup. foxhhelp9.exeIf you're building a FoxPro application that uses the built-in help features, foxhhelp9.exe is used to actually host the help controls. Make sure to add this executable to the registry. What to set You can configure the Internet Explorer version used for an application in the registry by specifying the executable file name and a value that specifies the IE version desired. There are two different sets of keys for 32 bit and 64 bit applications. 32 bit only or 64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION Value Key: hh.exe 32 bit on 64 bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION Value Key: hh.exe Note that it's best to always set both values ideally when you install your application so it works regardless of which platform you run on. The value specified is a DWORD value and the interesting values are decimal 9000 for IE9 rendering mode depending on !DOCTYPE settings or 9999 for IE 9 standards mode always. You can use the same logic for 8000 and 8888 for IE8 and the final value of 7000 for IE7 (one has to wonder what they're going todo for version 10 to perpetuate that pattern). I think 9000 is the value you'd most likely want to use. 9000 means that IE9 will be used for rendering but unless the right doctypes are used (XHTML and HTML5 specifically) IE will still fall back into quirks mode as needed. This should allow existing pages to continue to use the fallback engine while new pages that have the proper HTML doctype set can take advantage of the newest features. Here's an example of how I set the registry keys in my Tarma Installmate registry configuration: Note that I set all three values both under the Software and Wow6432Node keys so that this works regardless of where these EXEs are launched from. Even though all apps are 32 bit apps, the 64 bit (the default one shown selected) key is often used. So, now once I've set the registry key for hh.exe I can now launch my CHM help file from Explorer and see the following CSS3 IE9 rendered display: Summary It sucks that we have to go through all these hoops to get what should be natural behavior for an application to support the latest features available on a system. But it shouldn't be a surprise - the Windows Help team (if there even is such a thing) has not been known for forward looking technologies. It's a pretty big hassle that we have to resort to setting registry keys in order to get the Web Browser control and the internal CHM engine to render itself properly but at least it's possible to make it work after all. Using this technique it's possible to ship an application with a help file and allow your CHM help to display with richer CSS markup and correct rendering using the stricter and more consistent XHTML or HTML5 doctypes. If you provide both Web help and in-application help (and why not if you're building from a single source) you now can side step the issue of your customers asking: Why does my help file look so much shittier than the online help… No more!© Rick Strahl, West Wind Technologies, 2005-2012Posted in HTML5  Help  Html Help Builder  Internet Explorer  Windows   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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  • How to Recover From a Virus Infection: 3 Things You Need to Do

    - by Chris Hoffman
    If your computer becomes infected with a virus or another piece of malware, removing the malware from your computer is only the first step. There’s more you need to do to ensure you’re secure. Note that not every antivirus alert is an actual infection. If your antivirus program catches a virus before it ever gets a chance to run on your computer, you’re safe. If it catches the malware later, you have a bigger problem. Change Your Passwords You’ve probably used your computer to log into your email, online banking websites, and other important accounts. Assuming you had malware on your computer, the malware could have logged your passwords and uploaded them to a malicious third party. With just your email account, the third party could reset your passwords on other websites and gain access to almost any of your online accounts. To prevent this, you’ll want to change the passwords for your important accounts — email, online banking, and whatever other important accounts you’ve logged into from the infected computer. You should probably use another computer that you know is clean to change the passwords, just to be safe. When changing your passwords, consider using a password manager to keep track of strong, unique passwords and two-factor authentication to prevent people from logging into your important accounts even if they know your password. This will help protect you in the future. Ensure the Malware Is Actually Removed Once malware gets access to your computer and starts running, it has the ability to do many more nasty things to your computer. For example, some malware may install rootkit software and attempt to hide itself from the system. Many types of Trojans also “open the floodgates” after they’re running, downloading many different types of malware from malicious web servers to the local system. In other words, if your computer was infected, you’ll want to take extra precautions. You shouldn’t assume it’s clean just because your antivirus removed what it found. It’s probably a good idea to scan your computer with multiple antivirus products to ensure maximum detection. You may also want to run a bootable antivirus program, which runs outside of Windows. Such bootable antivirus programs will be able to detect rootkits that hide themselves from Windows and even the software running within Windows. avast! offers the ability to quickly create a bootable CD or USB drive for scanning, as do many other antivirus programs. You may also want to reinstall Windows (or use the Refresh feature on Windows 8) to get your computer back to a clean state. This is more time-consuming, especially if you don’t have good backups and can’t get back up and running quickly, but this is the only way you can have 100% confidence that your Windows system isn’t infected. It’s all a matter of how paranoid you want to be. Figure Out How the Malware Arrived If your computer became infected, the malware must have arrived somehow. You’ll want to examine your computer’s security and your habits to prevent more malware from slipping through in the same way. Windows is complex. For example, there are over 50 different types of potentially dangerous file extensions that can contain malware to keep track of. We’ve tried to cover many of the most important security practices you should be following, but here are some of the more important questions to ask: Are you using an antivirus? – If you don’t have an antivirus installed, you should. If you have Microsoft Security Essentials (known as Windows Defender on Windows 8), you may want to switch to a different antivirus like the free version of avast!. Microsoft’s antivirus product has been doing very poorly in tests. Do you have Java installed? – Java is a huge source of security problems. The majority of computers on the Internet have an out-of-date, vulnerable version of Java installed, which would allow malicious websites to install malware on your computer. If you have Java installed, uninstall it. If you actually need Java for something (like Minecraft), at least disable the Java browser plugin. If you’re not sure whether you need Java, you probably don’t. Are any browser plugins out-of-date? – Visit Mozilla’s Plugin Check website (yes, it also works in other browsers, not just Firefox) and see if you have any critically vulnerable plugins installed. If you do, ensure you update them — or uninstall them. You probably don’t need older plugins like QuickTime or RealPlayer installed on your computer, although Flash is still widely used. Are your web browser and operating system set to automatically update? – You should be installing updates for Windows via Windows Update when they appear. Modern web browsers are set to automatically update, so they should be fine — unless you went out of your way to disable automatic updates. Using out-of-date web browsers and Windows versions is dangerous. Are you being careful about what you run? – Watch out when downloading software to ensure you don’t accidentally click sketchy advertisements and download harmful software. Avoid pirated software that may be full of malware. Don’t run programs from email attachments. Be careful about what you run and where you get it from in general. If you can’t figure out how the malware arrived because everything looks okay, there’s not much more you can do. Just try to follow proper security practices. You may also want to keep an extra-close eye on your credit card statement for a while if you did any online-shopping recently. As so much malware is now related to organized crime, credit card numbers are a popular target.     

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  • HTG Explains: Do You Really Need to Safely Remove USB Sticks?

    - by Chris Hoffman
    You’ve probably heard that you always need to use the Safely Remove Hardware icon before unplugging a USB device. However, there’s also a good chance that you’ve unplugged a USB device without using this option and everything worked fine. Windows itself tells you that you don’t need to use the Safely Remove Hardware option if you use certain settings – the default settings – but the advice Windows provides is misleading. How to Use an Xbox 360 Controller On Your Windows PC Download the Official How-To Geek Trivia App for Windows 8 How to Banish Duplicate Photos with VisiPic

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  • I'm a C Programmer, but I can't find a comfortable environment to work in

    - by Jesse Brands
    Hello everyone, Last time I asked a question, I was having issues dealing with Java which I had to do for a course work. I generally use C for my development work - especially personal projects - and I've grown up in what is pretty much a Linux/UNIX world. In this world, it was easy to use C, you had your C compiler (GCC is excellent in that regard) and a wealth of tools such as the command line and vi/emacs/whatever-you-got. However, that was all that I really liked about Linux/UNIX. It really fitted well with the C language; nowadays, I'm somewhat forced into Windows/Mac OS X for most of my work. C seems poorly supported on a mac for starters, there's no GUI API to use and pretty much you get forced into Obj-C. This is not a problem, I like Objective-C, but it's another language I have to learn. Now coming to Windows. Why does everything about Windows Development try to scare me away? It's basically come down to: USE C# AND .NET OR DIE. I don't like C#, I like C, they are fundamentally different. Yet when I make a Windows Forms application in MSVC++ (I know that's not C), I get a main function riddled with weird things I've never heard of before, along with a poor, barely-compliant C/C++ compiler. What am I to do when I just want to program in C, make applications that look and feel like native Windows applications (I am a sucker for aesthetics, and I'm not looking to make something cross-platform. I just want it to work on Windows, and look as native as possible.). C++ is a fine alternative, but it really looks like the only way to make a decent, native feeling Windows application, is to use C#. Am I missing something here? I'd rather not use CYGWIN. Like I said, I want people to install the program, and it should just work out of the box on Windows 7. Program in question involves a Media Player, if anyone is curious what I'm targetting at. Anyone who had the same experiences who can help me out? How can I code something in ANSI C and still have a native feel?

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  • Quickly Copy Movie Files to Individually Named Folders

    - by DigitalGeekery
    Some HTPC media manager applications require movie files to be in stored in separate folders to properly store information such as cover art images and other metadata. Here we look at copying movie files to individual folders. If you already have a large movie collection stored in a single folder, we’ll show you how to quickly move those files into their own individually named folders. File2Folder FIle2folder is a handy portable app that automatically creates and moves movie files into a folder of the same filename. There is no installation needed. Simply download and run the .exe file (link below). Enter the current movie directory, or browse for the folder. File2folder now supports both local and network shares. When you are ready to create the folders and move the files, click Move! You’ll see the move progress displayed in the window. When the process is finished, you’ll have all your movie file in individual folders.   Change your mind? Just click the Undo! button…   …and the move and folder creation process will be undone. If you would like to have the folder monitored for new files, click the Start button. File2folder will process any new files it discovers every 180 seconds. To turn it off, click Stop. This simple little program is a huge timesaver for those looking to organize movie collections for their HTPC. We should also note that this will work with any files, not just videos. Download file2folder Similar Articles Productive Geek Tips Hack: Turn Off Debug Mode in VMWare Workstation 6 BetaAdd Images and Metadata to Windows 7 Media Center Movie LibraryAdd Folders to the Movie Library in Windows 7 Media CenterAutomatically Mount and View ISO files in Windows 7 Media CenterMove the Public Folder in Windows Vista TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Identify Fonts using WhatFontis.com Windows 7’s WordPad is Actually Good Greate Image Viewing and Management with Zoner Photo Studio Free Windows Media Player Plus! – Cool WMP Enhancer Get Your Team’s World Cup Schedule In Google Calendar Backup Drivers With Driver Magician

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  • What is asloader.exe and why does it want to run elevated?

    - by wscholine
    I have Vista 64-bit ultimate on my home computer, with accounts for each family member. Most are administrators but I have one kid with a plain user account. When she logs in she gets a prompt that asloader wants to run but needs administrator. I gather that this has something to do with either the ASUS mobo (P6T Deluxe V2) or the ATI graphics card (Sapphire 4890 OC). Can anyone explain what asloader does, and suggest how I might configure something to suppress the prompt my kid gets? Thanks.

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  • Apache Unclean shutdown of previous apache run

    - by Darth
    I'm having problem with running Apache2.2 on my Vista machine. When I clean install Apache it works just fine, but after I installed PHP, I'm getting this error message in logs. [Fri Oct 23 21:29:02 2009] [warn] pid file C:/Dev/Apache2.2/logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run? Apache service was stopped when installing PHP. I did only one shutdown before instalation via Apache Service Monitor. Deleting httpd.pid and starting again doesn't help. I even tried to lookup process with PID in that file, but there is no such process.

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  • Install VPN client issue

    - by Andrey
    I'm trying to install the Shrew VPN client. In the process of installation an error occurs: Error 0x800f0203: Couldn't install the network component. It occurs when the installer tries to execute C:\Program Files\ShrewSoft\VPN Client\netcfg.exe -add service vflt C:\Program Files\ShrewSoft\VPN Client\drivers\vfilter.inf Antivirus, firewall, etc are disabled and I'm running as an administrator. I've installed vfilter.inf manually, but it leads nowhere. I have a similar situation with the Cisco VPN client. I need a VPN client supports group authorization, and imports the settings from pcf format. Windows Vista 32-bit, Shrew client 2.1.5, also try 2.0.0 for 32-bit.

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  • How does software installation in Linux work?

    - by Saif Bechan
    I am new to Linux and trying to set up a server. For this project I need some additional software, but how to install the software I'm interested in is not always obvious. For example, this was my experience with a PHP package called htscanner: There is no installation guide on the website. The website says that the version I used did not have any dependencies, but this is incorrect. "Release 0.8.1: No dependencies registered." There is no configuration guide on the website. After I managed to get it installed it still didn't work. I decided to just uninstall it and find a better solution. Uninstalling isn't straightforward; the best answer I got is to manually look for the files and delete them. What are the basic concepts of installing and uninstalling software on Linux? How is this supposed to work?

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  • Software to Monitor the Stability of Internet Connection

    - by Ngu Soon Hui
    Thanks to the excellent internet connection service offered by one of the best ISP in the world, the internet connection in my area is very, very unstable. I can connect some of the time, but MOST of the time the connection will just drop off ( with the error message unable to resolve host) and after a few minutes, it will resume back. If I ping the domain name directly (i.e., ping www.google.com -t in cmd command), I will get a cannot ping message. Because of the flickery nature of the connection, it's pretty hard to prove to the support staff that internet connection is unstable. So I am thinking about using one software to record down the connection situation, so that I can present to the technical staff and make sure that they have no excuse not to fix my problem. Any such software available? Edit: Of course, such software should not record my browsing habit, and must be able to monitor and record the internet connection condition even when I am not online.

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  • Force copy files off CRC error filled hard drive

    - by TheLakersHighlights
    So I got a dying Western Digital hard drive here and I have a new Western Digital hard drive to transfer all the data to. I have the new HDD hooked up by a SATA to USB. I want to transfer all the pictures, etc to the new HDD. I am unable to because of the CRC error. I have ran chkdsk /f /r and it didnt work because the drive is just simply dying. What tool will let me bypass CRC and continue on with the copying? OS: Vista Home Prem. 32bit

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  • Inexpensive Remote Assistance software?

    - by Jess
    Any recommendations for Remote Assistance software that does not require firewall modification for clients? To assist client with software problems and perform training, we currently use a tool called Remote Helpdesk to connect to their computers and guide them through the process. This tool was pretty cheap (~$400 onetime for 3 support staff), and worked great - the client's PC actually initiates the connection to us, so there's never any firewall issues (vs. Remote Desktop, VNC software, or many other similar tools). Unfortunately, the product doesn't work well with 64-bit O/S's and Vista in general (slows down by a factor of 10 or so). I am looking for alternatives that provide the same reverse connection capabilities to avoid firewall issues. The only solution I've found is WebEx's Remote Support, which is WAY too expensive ($449/month for us). Thanks for all the assistance!

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