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  • Google I/O 2012 - Empowering your Workforce with Google Maps

    Google I/O 2012 - Empowering your Workforce with Google Maps Dave Day, David Owens One of the most difficult problems managing your business is figuring out where everything is, be it employees, deliveries, or equipment. In this session we will show you how you can use Google technology to manage all of the assets of your business, and make sure everything is in the right place, at the right time. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 2289 36 ratings Time: 43:38 More in Science & Technology

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  • Questions About Oracle Solaris 11 ? Join The Expert Live Chat !

    - by Markus Weber
    Our recent Oracle Solaris Online Forum was quite popular, especially in the number of questions that have been asked, and answered.In case you missed it, make sure to watch the replay(s). Considering that the sheer amount of questions we got during this event, we decided to listen to you again, and give you direct access to several senior Oracle Solaris engineers and product managers, by joining our Oracle Solaris 11 TechTarget Live Chat - June 27, 8am - 11am PT Register Today ! Senior engineers confirmed so far are: Bart Smaalders, Dave Miner, Nicolas Droux, David Comay

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • Why Hekaton In-Memory OLTP Truly is Revolutionary

    - by merrillaldrich
    I just returned from the PASS Summit in Charlotte, NC – which was excellent, among the best I have attended – and I have had Dr. David DeWitt’s talk rolling around in my head since he gave it on Thursday. (Dr. DeWitt starts at 27:00 at that link.) I probably cannot do it justice, but I wanted to recap why Hekaton really is revolutionary, and not just a marketing buzzword. I am normally skeptical of product announcements, and I find too often that real technical innovation can be overwhelmed by the...(read more)

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  • Maxco Quickly Implements JD Edwards World A9.1

    David Bryant, Vice President and CFO of Maxco, explains to Cliff why Maxco chose to be one of the first to implement JD Edwards World A9.1, how the implementation is going to be a huge competitive advantage for Maxco and its customers, and the value Bryant sees in being part of the Quest User Group community.

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  • Vidéo sur les outils de développement Windows Phone, accélérer vos développements et améliorer la qualité de vos applications

    David Poulin et Cyril Cathala ont animé une soirée sur des aides au design et storyboarding, des bibliothèques de contrôles incontournables, des services et APIs pour tous, des outils venant simplifier le développement, de l'analytics, et de comment faire un suivi efficace de ses applications et optimiser sa visibilité. Cette session a permis de découvrir les joyaux cachés du développement Windows Phone, ces outils qui accéléreront à coup sûr vos développements et amélioreront la qualité de vos applications....

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  • Is the difference between BDD and TDD nothing more than a vocabulary shift?

    - by Desolate Planet
    Hello, I recently made a start on learning BDD (Behaviour Driven Development) after watching a Google tech talk presented by David Astels. He made a very interesting case for using BDD and some of the literature I've read seem to highlight that it's easier to sell BDD to management. Admittedly, I'm a little skeptical about BDD after watching the above video. So, I'm interested to understand if BDD is indeed nothing more than a change in vocabulary or if it offers other benefits.

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  • Mixed java version installed

    - by david99world
    I've got the following in /.bashrc export JAVA_HOME=/usr/bin/jdk1.7.0_03/ export PATH=$PATH:/usr/bin/jdk1.7.0_03/bin This is fine, if I do $JAVA_HOME I get the directory above. The problem is if I do java -version I get... OpenJDK Runtime Environment (IcedTea6 1.11.1) (6b24-1.11.1-4ubuntu3) OpenJDK 64-Bit Server VM (build 20.0-b12, mixed mode) How do I make the official jdk version the right one? Sorry I'm extremely new to Ubuntu. Thanks, David

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  • Open Dialog, created with quickly does not work

    - by Marian Lux
    I tried to open a dialog like David Planella describs here (and quickly help add): Open Custom Dialog Windows (PyGTK + Quickly) But this don't works for me. I always get the same Error-Message if I open the creadted Dialog: AttributeError: 'module' object has no attribute 'NewDialogNameDialog' (Note: My Dialog-Name is replaced with "NewDialogNameDialog" to be more general.) I tried to test a tutorial for the Ubuntu app showdown to learn how to use quickly and python. I can also add the whole source-code if you wish.

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  • La ligne de code est-elle la meilleure unité de mesure d'un projet informatique ? Un diagramme les classe suivant l'importance de leur code source

    La ligne de code est elle la meilleure unité de mesure d'un projet informatique ? Un diagramme les classe suivant l'importance de leur code source L'infographiste David McCandless a publié un diagramme classant les logiciels informatiques et les sites web suivant l'importance de leur code source, du plus petit nombre de lignes de code (un simple jeu pour iPhone) au plus important (le site web healthcare.gov).Pour réaliser ce travail, il s'est inspiré de diverses sources parmi lesquelles la...

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  • JavaOne 2012 - Why Should I Switch to Java SE 7

    - by sowmya
    At JavaOne 2012, David Keenan and Staffan Friberg gave a presentation to answer why it is beneficial to update your production environment to Java SE 7. The following resources will help you learn more about JDK 7 features and facilitate a smooth transition: * Features and Enhancements and Known Issues * Compatibility with earlier releases * JDK 7 and JRE 7 Certified System Configurations * JDK 7 and JRE 7 Supported Locales * JDK 7 Adoption Guide * Information About 7 Update Releases - Sowmya

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  • Free Webinar: Monitoring your business, not just your servers – Getting the most out of SQL Monitor

    Wednesday July 25 2012, 6:00pm BST: Learn how you can use SQL Monitor to gather information and alert on extra performance data for your servers and applications, making this tool vital for keeping an eye on your business. In this free webinar David Bick, Product Manager at Red Gate, will give you an overview of SQL Monitor including the new custom metric functionality in v3. Repeatable deployment without fear of data lossUse your version control system with the SSMS plug-in SQL Source Control and SQL Compare for accurate deployments without the worry. Find out more.

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  • BlackBerry 10 en images (7/9) : BlackBerry Hub, le Centre de Communication du téléphone

    BlackBerry 10 en images (1/9) : BlackBerry Flow RIM dévoile les nouveautés au compte-goutte et promet de très grosses surprises Deux jours après les annonces officielles du PDG de RIM, la filiale Française nous a conviés à une démonstration pour nous dévoiler « en vrai » quelques nouveautés supplémentaires de son prochain BlackBerry 10. « Son plus gros lancement de tous les temps », selon David Derrida, le responsable produit. Les voici en images au moment où le code est officiellement gelé. BlackBerry Flow C'est la nouvelle manière d'interagir avec l'OS. ...

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  • Continuous Deployment to Azure powered by Git

    Today Scott Guthrie announced several updated capabilities for Azure Web Sites. Announcing: Great Improvements to Windows Azure Web Sites I recommend you checkout the full post there are some really cool improvements. My favorite is the ability to enable Continuous Deployment from your CodePlex project into Azure. David Ebbo has a great video walk-through: (Please visit the site to view this video)

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  • Choose Right iPad Apps Based on Your Needs - Part 1

    iPad is an innovative device. It can be used as web browser, e-book reader, movie player, photo album, photo frame, jukebox, gaming machine and so many others. Its functionalities and use-abilities a... [Author: David Aldrich - Computers and Internet - May 04, 2010]

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  • “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

    - by Kathryn Perry
    A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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  • BlackBerry 10 : premières fonctionnalités et premières images exclusives de l'OS fondé sur QNX qui doit sauver RIM

    BlackBerry 10 : premières fonctionnalités et premières images exclusives Du futur OS mobile qui doit sauver RIM RIM a profité de sa conférence pour développeurs, le BlackBerry Jam, de passage à Paris pour dévoiler les premières informations sur son prochain OS. Si certains participants sont repartis avec des téléphones expérimentaux, des BlackBerry Dev Alpha - mélange de tablette PlayBook miniature et d'iPhone sans aucun bouton - ces appareils ne donnent cependant pas beaucoup d'indices sur ce que sera le système. Ces appareils ne sont en effet équipés que d'un simple navigateur. C'est en aparté que David Derrida, Directeur produit chez RIM France, a fait une première démon...

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