How to void authorized transaction in authorize.net gateway using ActiveMerchant
- by m7d
Goal: Only have successful purchases show up on a customer's billing statement. I don't want declined authorizations showing up on their billing statement (as seen in an online banking system) as pending. A customer often will accidentally input an incorrect billing address, for example, followed by a correct one. Together, the two attempts, one successful and one not both show up on their billing statement as pending prior to settlement. This can scare the customer as it looks potentially like they will be charged twice.
Details: When I do an AUTH_CAPTURE (via ActiveMerchant's purchase) or an AUTH (via ActiveMerchant's authorize) which is declined and subsequently want to void that authorization (via ActiveMerchant's void) so as not to have it appear on a customer's billing statement as pending (even though it will settle out after a few days), the gateway can't find the transaction to void using the authorization code returned from the authorization or capture method calls on the gateway.
This is specific to the authorize.net AIM gateway.
Please advise.
Thanks!