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• How do you take into account usability and user requirements for your application?

  - by voroninp

  Our team supports BackOffice application: a mix of WinForm and WPF windows. (about 80 including dialogs). Really a kind of a Swiss Army Knife. It is used by developers, tech writers, security developers, testers. The requirements for new features come quite often and sometimes we play Wizard of Oz to decide which GUI our users like the most. And it usually happens (I admit it can be just my subjective interpretation of the reality) that one tiny detail giving the flavor of good usability to our app requires a lot of time. This time is being spent on 'fighting' with GUI framework making it act like we need. And it very difficult to make estimations for this type of tasks (at least for me and most members of our team). Scrum poker is not a help either. Management often considers this usability perfectionism to be a waste of time. On the other hand an accumulated affect of features where each has some little usability flaw frustrates users. But the same users want frequent releases and instant bug fixes. Hence, no way to get the positive feedback: there is always somebody who is snuffy. I constantly feel myself as competing with ourselves: more features - more bugs/tasks/architecture. We are trying to outrun the cart we are pushing. New technologies arrive and some of them can potentially help to improve the design or decrease task implementation time but these technologies require learning, prototyping and so on. Well, that was a story. And now is the question: How do you balance between time pressure, product quality, users and management satisfaction? When and how do you decide to leave the problem with not a perfect but to some extent acceptable solution, how often do you make these decisions? How do you do with your own satisfaction? What are your priorities? P.S. Please keep in mind, we are a BackOffice team, we have neither dedicated technical writer nor GUI designer. The tester have joined us recently. We've much work to do and much freedom concerning 'how'. I like it because it fosters creativity but I don't want to become too nerdy perfectionist.

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• Six Best Practices for Empowering the Customer Experience

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Companies that fail to offer a great Customer eXperience can face declining customer satisfaction numbers and a poor service experience that can be amplified over #social channels. Here are 6 best practices for empowering the Customer Experience. What are your top tips for a great CX? Read the article here

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• HTML5 : version finale pour 2014, un report est nécessaire pour développer une suite de tests d'interopérabilité d'après le W3C

  HTML5 : version finale pour 2014 Un report est nécessaire pour développer une suite de tests d'interopérabilité d'après le WC3 Mise à jour du 15/02/2011 par Idelways L'HTML5 ne sera pas prêt avant 2014 d'après la nouvelle charte de son groupe de travail aux W3C, le consortium en charge des spécifications sur lequel s'appuiera le futur du développement Web. Le standard ouvert devrait atteindre le stade du « dernier appel » (Last Call) en mai prochain, une étape charnière qui correspond à la satisfaction des exigences techniques. Les communautés des développeurs seront dès lors appelées à commenter les spéci...

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• Utilisez-vous Grails, le framework Web écrit via le langage Groovy ? Venez partager votre expérience

  Grails en est actuellement à la version 2.1. Initié en 2005, ce framework écrit avec le langage Groovy en est donc à sa 7ème année d'existence. Nous aimerions avoir votre avis sur ce framework Web basé sur le patron de conception Modèle-Vue-Contrôleur. Vous pourriez par exemple insister sur :depuis quand vous l'utilisez, votre satisfaction, le soutien de la communauté, évolution des versions, l'apprentissage du langage Groovy. Merci pour votre participation. L'équipe Java...

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• Friday Fun: Huebrix

  - by Asian Angel

  This week’s game lets you test your strategic thinking skills as you attempt to choose and then follow the correct path for each color you have to work with. Do you have what it takes to see the patterns, plan ahead, and win or will you be denied the satisfaction of victory? How To Create a Customized Windows 7 Installation Disc With Integrated Updates How to Get Pro Features in Windows Home Versions with Third Party Tools HTG Explains: Is ReadyBoost Worth Using?

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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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• Beginner&amp;#8217;s Guide to Git

  <b>Make Tech Easier:</b> "Git is the revision control system created by the Linux kernel&#8217;s famous Linus Torvalds due to a lack of satisfaction with existing solutions. The main emphasis in the design was on speed, or more specifically, efficiency."

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• Testing IPP Printing with ipptool

  - by senloe

  I'm trying to send an IPP print job using the ipptool. Using the sample .test files, I can send commands to the printer, but I am unable to successfully use the print-job.test file. Here's an example using ipptool. c:\...>ipptool -v ipp://name.local.:631/ipp/printer print-job.test ipptool: Filename "$filename" on line 21 cannot be read. ipptool: Filename mapped to "". It looks like it's failing resolving the variable $filename within the test file so I attempted to hardcode this value in the test file. In this case I get no error, but still no print. Does anybody have any experience using ipptool to test ipp printing?

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• ulimit not reflected for jenkins slave

  - by techastute

  Problem Got java.io.IOException: Too many open files in solr indexing through jenkins. Did some googling and found we have to set the ulimit for the box in where we are running the job. So set the ulimit in a linux box with spec Linux x86_64 GNU/Linux in both of the following fashions ulimit -n 1000000 /etc/security/limits.conf userx soft nofile 1000000 userx hard nofile 1000000 Given userx is the user through which the jenkins job is being executed. when doing ssh to the box as userx manually through terminal and check ulimit -n am getting 10000000 Question But when executing the same ulimit -n through a jenkins job, only getting 1024 which is the default. Any advice would be much helpful?

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• Deploy to JBoss 7 using Hudson Deploy plugin

  - by Uluk Biy

  I have 2 machines where one of them contains the Hudson CI and other JBoss 7 AS. In Hudson, I have installed "Deploy Plugin", created new job and filled required JBoss manager user connection fields. When I run the job, the project successfully built however the deployment process to remote JBoss AS is not being triggered. No errors or messages about the deployment in log. What should I do? EDIT The deployment is triggered (at least expected) as "Post-build Action" with parameters: [x] Deploy war/ear to a container WAR/EAR files : **/*.war Container : JBoss 7.x Manager user name : test Manager password : * * * * JBoss URL : http://192.168.1.2 JBoss JMX Management port : 9990 It is not a separate job.

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• Server Administration

  - by Kassem

  Hi everyone, My client asked me for a job description of a system administration because I might be assigned this position along with the other guy I'm working with. To be honest, I do not know much about a System Administrator's job but I'm willing to learn. Questions: What are the security requirements of a server? * What are the key responsibilities in a system admin's job description? What are some of the day to day tasks of a system admin? What is the average monthly salary of a system admin? Note: I will be working inside a Windows environment. But your replies do not necessarily need to be constricted to a Windows environment. (*) Other software I know will be required are: Windows Server 2008 IIS 7.0 MS SQL Server .NET 4.0 Runtime Let me know if there are other things I should be aware of as well. Thanks!

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• Running "Rebuild Index" maintenance plan with "Online indexing"

  - by Bharanidharan

  Hi I am using Windows Server 2003 SP 2 and SQL Server 2005 Enterprise edition I am creating a "Rebuild Index" job for a particular database and I am successfully able to run the job. But when I try to enable the "Keep index online while rebuilding" option, the job does not execute successfully and throws out errors. I have attached the screenshots. Any help would be app http://img535.imageshack.us/gal.php?g=error1r.png PS: I am not able to attach the images here since i do not have 10 points yet! Thanks.

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• SQL Server 2005 Default Backup Plan

  - by tylerl

  I noticed that a newly imported database on SQLServer 2005 had configured itself (without my knowledge) to perform daily backups; but it's not deleting old files and quickly filling up the disk. I don't know how the backup job got configured (maybe that's something that gets transferred when you move a database?) but I'm having trouble modifying it. The backup runs as part of SQL Server Agent job called "Daily Backups". This job runs a package called "(SSIS Packages)\Maintenance Plans\Backup Plan" -- which I can't find. The "Management\Maintenance Plans" area for my server is empty. I imagine I could delete the existing plan and re-create it manually, but I was hoping to just modify what was already there, since all that's missing is deleting old files.

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• Which Message Queue should I choose (must run on Linux)

  - by MHS

  There are many open source Message queues for Linux, and I need some help deciding what I should go for. My problem is simple - I get sent a list of files that needs to be processed. Each job can't be split up, but they are self contained and can be spread to multiple computers. I'm thinking of solving this using a message queue. Multiple clients send a message to a central queue. Each queue has a number of subscribers that will take jobs from that queue when they have finished processing the current job. Ideally it should have the following qualities Message queue must be able to store unprocessed messages in case of a shutdown/reboot A job can only be processed by a single subscriber (don't want duplicate jobs) The subscribers should be able to send jobs of their own, that will be processed by a different set of subscribers. Can anyone suggest a simple to use message queue?

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• Help with running crontab from root

  - by user242065

  Im using OSX and having trouble getting a cron job to run. I type the following: $ sudo -i $ crontab -e I then enter: * * * * * root ifconfig en0 down > /dev/null 0 19 * * * root ifconfig en0 down > /dev/null 0 7 * * * root ifconfig en0 up > /dev/null and no success, the first line is for testing. I want it to shut off my internet. The next two lines I plan to leave in, once I get this working. If I type this in to the terminal the internet goes off ifconfig en0 down Why is my cron job not shutting down the internet? FYI: This is a follow up question from http://stackoverflow.com/questions/3027362/how-can-i-write-a-cron-job-that-will-block-my-internet-from-7pm-to-7am-so-i-can most of the comments there are people making fun of me. And a few attempts to solve the problem with out cron jobs.

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• How to configure/save layout of SQL Server's Log File Viewer?

  - by gernblandston

  When I'm viewing the job history of a particular SQL Agent Job, I typically want to see whether it succeeded, its duration and maybe the duration of the individual steps of the job. When I open the history in the Log File Viewer, I always need to scroll over and shrink the 'Message' column and drag the 'Duration' column over next to the 'Step Name' column. Is there a way to configure the layout of the Log File Viewer (e.g. reposition columns, resize columns) and save it for future sessions? Thanks!

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• Printer options follow Office documents

  - by tkalve

  One person (John) creates an Office document, and prints this document to his HP printer which is using HP Universal Printing PS (v4.7) driver. He has got Job Storage (Personal job) enabled for this printer, with custom username and a personal PIN. He later sends this document in an e-mail to his colleagues. Another person (Anne) opens the document, and tries to print the document to her HP printer (also using HP Universal Printing driver), but is not able to fetch it on the printer. The Job Storage options from Johns computer follows the Office Excel document, so Anne has to change this manually to her username and her PIN before she can print. What on earth is causing this, and how do we fix it?

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• SQL 2005 Log Shipping - Was working, now isnt!

  - by Jim

  Hello, I had log shipping working between two SQL 2005 server fine. I suspect that a job was added to the source server which backed up the transaction log to disk (nothing to do with the existing log shipping job). As I understand it, if you do this then log shipping will fail to work. Sure enough, it no longer works. I've deleted the job which had just been created. Log shipping still does not work. I've rebooted both servers and, again, Log shipping does not work. I'm at a loss now... all I get is the folloing error: The log shipping secondary database XXXXXXXXXX has restore threshold of 45 minutes and is out of sync. No restore was performed for 5882 minutes. Restored latency is 15 minutes. Check agent log and logshipping monitor information. Any help appreciated! Thanks in advance.

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• SQL Server not releasing Memory

  - by noob2487

  I am using SQL Server 2005. I am running a job which processes around 100 K records. Job runs fine, it takes are 45 mins to execute, which is good. But after that job is processed, I can see instance of SQL Server 2005 still there with around 900 MB of Memory. I waited for around 2 hrs but that memory was not released. Is there any process which takes care of memory here, something like GC (unpredictable) Or am I doing something wrong???

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• Backup SQL server db issue: delete old backup files

  - by David.Chu.ca

  I tried to use sqlmaint.exe tool to back up a database on a remote PC. Here is an example of backup: sqlmaint.exe -S remoteSQLServer\SQLInstance -U username -P pwdxxx -D myDB -BkUpMedia DISK -BkUpDB C:\MSSQL_Backups -DelBkUps 3days ... Here I specified to delete backups older than 3 days. However, the job seems not deleting old bak files on the remote PC(where the SQL server sits). The remote PC has Windows 2008 Server. I also set the C:\MSQL_Backups as shared network drive for EnyOne as owner. My understanding is that the job will delete any bak files older than 3 days. Not sure what I missed? By the way, the job runs at a box with SQL server 2005 installed.

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• Organizing files relationally in Windows 7?

  - by Cayetano Gonçalves

  I just took a new job as a policy analyst, and after even one week keeping track of hundreds of files- lawsuits, legislation, letters, etc- in Windows 7 is proving difficult. In my last job I was a database architect and I helped build Linux based servers to track files among an entire department, however there is no way for me to do that at this time in this job. Is there any way to track files/indices/locations/tags/themes and store them in some kind of RDBMS system, instead of storing the files in folders that only allow for flat and fixed storage? For example, if I have a file that deals with: ELID organization Appeals court John Smith It really is inconvenient to have to decide which one of these tags to create into a folder and place the file into it, when it falls under all the categories. Even if I could place tags the way you can in Stack Exchange on files, it would solve a lot of heart ache.

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• Printer offline until spooler service is restarted multiple times

  - by Zian Choy

  When I try to print from my ThinkPad to a printer shared through a Windows 7 Homegroup hosted by a desktop computer, I often have to restart the Print Spooler service several times before the job will go through. In particular, this problem occurs when the desktop is in sleep mode when the print job is started and then brought out of sleep mode after the print job has been kicked off. Both computers are running Windows 7 32-bit edition with the latest patches. I have tried the following with no improvement: SNMP registry hack (see MS KB for details) Following the instructions in a blog post entitled "Sharing Printers on Vista 64-bit" Looking at Printer offline until spooler service is restarted

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• Crontab - stop sending mail, special case ||

  - by 2ge

  Hi all, I need to put into my crontab small command, which is checking, if lighttpd web server is running, for some reason it hangups sometimes. So I got there: * * * * * root /bin/pgrep lighttpd || /usr/local/etc/rc.d/lighttpd restart >/dev/null 2>&1 problem is, this send me mail every minute, in the mail is number of PID of lighttpd, which is running. For other crontab job, redirection work, so I assume, when is there "||", it makes problem. maybe there should be better to rewrite crontab job, so it uses exit status of pgrep, so I can avoid "||". I am using FreeBSD. Thanks for any help, for now I disabled this job

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• Where are the SQLServer jobs stored?

  - by Saiyine

  I'd like to know what is the process a SqlServer job is executing, but I only can find that it calls DTSRun with an encrypted string. After decoding the string, it results is just the name of the job with the user and the password. How can I find what is this job really calling? Edit: I've found a candidate, they could be at the msdb.sysdtspackages, but again, can't read them as SQLServer says the data is binary. How can I read them to confirm they are the jobs?

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• How to allow Hudson build URL through Nginx auth_basic?

  - by rodreegez

  Hi, I have Hudson running and made available to the world via nginx. I have protected Hudson with nginx's auth_basic and that works great. The trouble is, I want to allow unauthenticated requests to the build URL, i.e. /job/<job_name>/build. Currently I have this in my nginx conf: upstream hudson { server 127.0.0.1:8888; } server { server_name ci.myurl.com; root /var/lib/hudson; location / { proxy_pass http://hudson/; auth_basic "Super secret stuff"; auth_basic_user_file /var/opt/hudson/htpasswd; } location ~ \/build { auth_basic off; } } I can't get that second location to allow unauthenticated requests. I have tried various combinations of location ~ /job/(.*)/biuld { } location ^~ \/build { } location ~ \/job\/(.*)\/build { } etc... Maddening! Can anyone point me in the right direction? Thanks, Ad.

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