Introducing Riva from Omni - an
Oracle ISV partner specializing in Enterprise Management
and Integration Solutions
Riva delivers advanced, server-side integration for
Oracle CRM On Demand
and Microsoft Exchange or even Novell GroupWise. Riva allows
Oracle customers to go beyond the standard Outlook plug-in to deliver additional value for the end user as they interact between Outlook
and CRM On Demand.
Riva syncs CRM On Demand to ALL Exchange mail apps, not just Windows Outlook. So, whether customers are using Outlook 2010, Outlook Web Access (web client), Outlook 2011 for Mac, Apple Mail, Outlook on Citrix or a mobile device, Riva's got them covered.
There are no plug-ins to be installed, configured, managed
and maintained on users' desktops, laptops as Riva delivers Server-side synchronisation for CRMOD
and Exchange. The automation of CRM
and Outlook integration will remove the reliance upon users to synchronise between the two with Riva handling this process.
Riva allows administrators to define sync policies
and apply them to individuals or groups of users depending on their sync requirements. Administrators will be able to determine
and manage the exposure of the most pertinent detail to be synchronised between Outlook
and CRM On Demand.
Custom
and organic contact filtering for large deployments i.e. Based on ownership, groupings
and contact frequency, filters can be applied on what contact records are shared with the users.
Riva provides the capability to synchronise CRM
and Outlook beyond Contacts, Calendar entries
and Email. The synchronisation can be extended to cater for opportunities, quotes
and custom objects for example within the Outlook interface.
Riva SmartConvert Folders can automate the creation of opportunities and associated contacts for example if they don't already exist. This can facilitate a reduction in manual detail entry through quick association whilst also benefiting user adoption.
From a mobile perspective, Riva allows users to view
and manage their CRM On Demand contacts, calendar, tasks, opportunities
and cases from iPad, iPhone, Android
and BlackBerry devices. Again, there are no mobile apps or additional plugins to install, configure or manage. We sync CRM On Demand to Exchange. Because the mobile device is connected to an Exchange mailbox, the information automatically syncs down to the native address book, calendar
and mail apps on the smartphone or tablet.
Riva Datasheet for CRM On Demand Riva Brochure –
Oracle CRM On Demand
Technical Knowledgebase & Riva Trial http://kb.omni-ts.com/47/
Comparison to Outlook Plug-ins Riva Diagram – Riva Comparison with Outlook Plug-ins
Contact: Wolfgang Berger -
[email protected]