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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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  • Window management shortcuts?

    - by pwnguin
    I've got a single massive monitor at home, and I've decided to mimic the Windows 7 window tiling shortcuts. I found a few guides online using wmctrl, and it's going well, save one thing: maximized windows don't respond to it. gconftool-2 --type string --set /apps/metacity/keybinding_commands/command_1 "wmctrl -r :ACTIVE: -e 0, 0,0, `xwininfo -root | grep Width | awk '{ print ($2/2)}'`, `xwininfo -root | grep Height | awk '{ print $2 }'`" (I've added line returns to make an otherwise massive one-liner readable.) I've bound this to a hotkey and it works, unless the window is maximized. Any ideas on how to fix this up?

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  • Recording for the JVM Diagnostics & Configuration Management sessions

    - by user491905
    Thank you very much for watching my first 2 Oracle Fusion Middleware iDemos. I've recorded the first 2 sessions. Please download the recording from the following links. Troubleshoot Java Memory Leaks with Oracle JVM Diagnostics9 June 2011, 2:04 pm Sydney Time, 53 mins Manage WebLogic Servers by Oracle Enterprise Manager & Configuration Manager16 June 2011, 1:59 pm Sydney Time, 49 minutes I'll publish the presentation slide deck shortly.

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  • ASUS N56VZ-S4209P Screen saver, Screen dimming,sleep/hibernation mode not working according to power management settings

    - by Alto Roos
    I have a problem with my ASUS N56VZ-S4209P(Win8, I7-3630QM) laptop. If I use the fn+f7 command to turn off the screen it turns on by itself after a few seconds (the time varies between 1-10 seconds). In addition to this my screensaver doesn't activate at all and the laptop doesn't dim its screen after X minutes or goes into sleep/hibernation mode as specified in the power options when plugged in or on battery. As far as my knowledge goes it's not caused by the mouse or track pad at all since I can unplug my mouse and disable the track pad but the problem persist. I presume this is caused by the same problem? Does anyone know of a fix for this problem? It would be greatly appreciated. . . . I seem to have found a solution to the problem related to the screen that turns itself on again. The Power4Gear application has a setting which enables you to turn a "Presentation mode" "On" and "Off", if that setting is "Off" then it doesn't turn the screen on without any human interaction. Thus that part of the problem is fixed.

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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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  • Design pattern for window management in a Java Swing app

    - by Lord Torgamus
    I've just started creating my very first little Java Swing app. When the program opens, it brings up a single, simple window with a label and a couple buttons. Clicking one of those buttons is supposed to wipe out the welcome screen and replace it with a totally different panel. I'm not sure what the best way to create that functionality is. One method would be to pass my JFrame as an argument into... just about every other component, but that feels hacky to me. Or, there's making each panel double as an action listener, but that doesn't seem right, either. Is there a design pattern I should be applying here? "Replace the contents of the main — and only — window" must be a reasonably common operation. A name for the pattern would be enough; I can use Google on my own from there. (I wouldn't say no to a longer explanation, though.)

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  • nginx PPA does not work?

    - by Peter Smit
    I want to use the newest version of nginx, so I wanted to add the nginx/stable ppa sudo add-apt-repository ppa:nginx/stable sudo apt-get update However, the upgrade command says that there are no upgrades available and nginx is still the old version. Did I do something wrong? I use Ubuntu server 10.04 Lucid add-apt-repository output: $ sudo apt-add-repository ppa:nginx/stable Executing: gpg --ignore-time-conflict --no-options --no-default-keyring --secret-keyring /etc/apt/secring.gpg --trustdb-name /etc/apt/trustdb.gpg --keyring /etc/apt/trusted.gpg --primary-keyring /etc/apt/trusted.gpg --keyserver keyserver.ubuntu.com --recv 8B3981E7A6852F782CC4951600A6F0A3C300EE8C gpg: requesting key C300EE8C from hkp server keyserver.ubuntu.com gpg: key C300EE8C: "Launchpad Stable" not changed gpg: Total number processed: 1 gpg: unchanged: 1 apt-cache policy ouput: $ sudo apt-cache policy nginx nginx: Installed: 0.7.65-1ubuntu2 Candidate: 0.7.65-1ubuntu2 Version table: *** 0.7.65-1ubuntu2 0 500 http://eu-west-1.ec2.archive.ubuntu.com/ubuntu/ lucid/universe Packages 100 /var/lib/dpkg/status

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  • Dynamic Memory Allocation and Memory Management

    - by Bunkai.Satori
    In an average game, there are hundreds or maybe thousands of objects in the scene. Is it completely correct to allocate memory for all objects, including gun shots (bullets), dynamically via default new()? Should I create any memory pool for dynamic allocation, or is there no need to bother with this? What if the target platform are mobile devices? Is there a need for a memory manager in a mobile game, please? Thank you. Language Used: C++; Currently developed under Windows, but planned to be ported later.

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  • Cox Communications' Strategic Approach to Enterprise User Experience: How Change Management and Usab

    - by Applications User Experience
    Author: Anna Wichansky, Senior Director, Applications User Experience, and Chair, Oracle Usability Advisory Board As part of our work in the User Experience group, our teams often go to Customer events such as the Higher Education User Group (HEUG) conference, Alliance 2010. This year's event was held in San Antonio, Texas, and was attended by hundreds of higher education, government, and public sector users of Oracle applications. The User Assistance team used this opportunity to reach out to customers in the Educational and Government sectors to better understand how their organizations are currently approaching help, messages, and other forms of user assistance. What is User Assistance? For us, user assistance is more than the old books of users' manuals and documentation. User assistance is anything that helps users get their jobs done quickly and efficiently. Instead of expecting users to stop and look through a guide or manual, we have been developing solutions that are embedded within the interface. We know that when people are having difficulty with a task, they want to be able to search efficiently for solutions and collaborate with coworkers. We know that they want to find their answers right there, right then, so that they can get on with their work. In our interviews at Alliance, we wanted to learn what the participants could tell us about what was happening on their campuses and in their institutions. Figure 1. For Oracle User Assistance, it's not just about books any more. So what did we do? Off to Texas, we recruited 10 people from nine different government and education organizations to come to our Oracle User Experience Onsite Usability Labs. We conducted one-hour interviews with these folks and asked them all about User Assistance--what people are doing, what they would like to do, what technologies they are using, what they would like to use, and ultimately what should we as a company be planning for our future products. We used this as an opportunity also to show them some of our design concepts for Fusion User Assistance, our next generation of user assistance based on the best of our user assistance in other products. Figure 2. Interviewing a technical user at Alliance. What we learned... People are not using paper or online manuals anymore. They don't want to see a manual that is written for technical users and that doesn't make sense to the ordinary end user. They really don't want to have to flip through a manual trying to find an answer to their question. Even when the answer might be tailored to their organization, they don't want to dig through documentation. When they need an answer now, they don't have the patience to dig for something that might or might not be clearly written. What does it mean to an organization when users don't want to deal with documentation? In many cases, it means that frustrated users make phone calls to try to find the answers that they need immediately. Phone calls are expensive to an organization and frustrating to the technical support staff who have provided documentation that no one wants to read anymore. If they don't call, they email for help often, and many users are asking for the same information. The bottom line is that if they could get that help immediately in the interface, they wouldn't have to make those calls or send those emails -- and that saves time and money. Our Fusion User Assistance options to customize help and get help for the task immediately were seen as an opportunity by these technical users to build the solutions that their users need and want. Figure 3. Joyce Ohgi and Laurie Pattison of Applications UX. Chicken Fried Steak. That was huge. But then, this was Texas, where we discovered a lot of things come very big. Drinks are served in quart-size glasses and dishes like Chicken Fried Steaks are served on platters not plates. We saw three-pound cinnamon rolls that you down with tea sweet enough to curl your hair. Deep in the heart of Texas, we learned a lot, and we ate even more.

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  • RFID Applications in Supply Chain Management

    There are as many RFID applications as there are businesses. Some RFID applications have been around for decades, others are just starting to emerge. RFID, itself, is not a new technology; however, i... [Author: Nina Kalandadze - Computers and Internet - March 26, 2010]

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  • Application Lifecycle Management Tools

    - by John K. Hines
    Leading a team comprised of three former teams means that we have three of everything.  Three places to gather requirements, three (actually eight or nine) places for customers to submit support requests, three places to plan and track work. We’ve been looking into tools that combine these features into a single product.  Not just Agile planning tools, but those that allow us to look in a single place for requirements, work items, and reports. One of the interesting choices is Software Planner by Automated QA (the makers of Test Complete).  It's a lovely tool with real end-to-end process support.  We’re probably not going to use it for one reason – cost.  I’m sure our company could get a discount, but it’s on a concurrent user license that isn’t cheap for a large number of users.  Some initial guesswork had us paying over $6,000 for 3 concurrent users just to get started with the Enterprise version.  Still, it’s intuitive, has great Agile capabilities, and has a reputation for excellent customer support. At the moment we’re digging deeper into Rational Team Concert by IBM.  Reading the docs on this product makes me want to submit my resume to Big Blue.  Not only does RTC integrate everything we need, but it’s free for up to 10 developers.  It has beautiful support for all phases of Scrum.  We’re going to bring the sales representative in for a demo. This marks one of the few times that we’re trying to resist the temptation to write our own tool.  And I think this is the first time that something so complex may actually be capably provided by an external source.   Hooray for less work! Technorati tags: Scrum Scrum Tools

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  • Tool to track time estimations vs, actual time

    - by mb1
    Following these two questions: How to respond when asked for Estimate, What's the best project management software for small team I am looking for a tool that combines project management with the ability to plan all tasks for a project, give time estimates and afterwards track actual time spent on items and have comparison between estimate and actual time. I am going to try TargetProcess since I see it has time tracking capabilities. Anyone have a tool they use?

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  • Windows Intune, Cloud Desktop management

    - by David Nudelman
    As a part of Microsoft Cloud computing strategy, Windows Intune beta was released today. Here’s a quick overview of what customers and IT consultants can do with the cloud service component of Windows Intune: Manage PCs through web-based console: Windows Intune provides a web-based console for IT to administrate their PCs. Administrators can manage PCs from anywhere. Manage updates: Administrators can centrally manage the deployment of Microsoft updates and service packs to all PCs. Protection from malware: Windows Intune helps protect PCs from the latest threats with malware protection built on the Microsoft Malware Protection Engine that you can manage through the Web-based console. Proactively monitor PCs: Receive alerts on updates and threats so that you can proactively identify and resolve problems with your PCs—before it impacts end users and your business. Provide remote assistance: Resolve PC issues, regardless of where you or your users are located, with remote assistance. Track hardware and software inventory: Track hardware and software assets used in your business to efficiently manage your assets, licenses, and compliance. Set security policies: Centrally manage update, firewall, and malware protection policies, even on remote machines outside the corporate network. And here a quick video about Windows Intune For support and questions go to : TechNet Forums for Intune Regards, David Nudelman

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  • 10 Package Management Operations You Need Synaptic for on Ubuntu

    - by Chris Hoffman
    The Ubuntu Software Center is a solid, user-friendly application, but sometimes you need more power. The Synaptic package manager – previously included with Ubuntu by default – can do many things the Ubuntu Software Center can’t. You can install Synaptic from the Ubuntu Software Center – just search for Synaptic. You can also perform all these operations from the terminal – but, if you need a powerful graphical application for managing packages, Synaptic can’t be beat. How to Play Classic Arcade Games On Your PC How to Use an Xbox 360 Controller On Your Windows PC Download the Official How-To Geek Trivia App for Windows 8

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  • How to Secure a Data Role by Multiple Business Units

    - by Elie Wazen
    In this post we will see how a Role can be data secured by multiple Business Units (BUs).  Separate Data Roles are generally created for each BU if a corresponding data template generates roles on the basis of the BU dimension. The advantage of creating a policy with a rule that includes multiple BUs is that while mapping these roles in HCM Role Provisioning Rules, fewer number of entires need to be made. This could facilitate maintenance for enterprises with a large number of Business Units. Note: The example below applies as well if the securing entity is Inventory Organization. Let us take for example the case of a user provisioned with the "Accounts Payable Manager - Vision Operations" Data Role in Fusion Applications. This user will be able to access Invoices in Vision Operations but will not be able to see Invoices in Vision Germany. Figure 1. A User with a Data Role restricting them to Data from BU: Vision Operations With the role granted above, this is what the user will see when they attempt to select Business Units while searching for AP Invoices. Figure 2.The List Of Values of Business Units is limited to single one. This is the effect of the Data Role granted to that user as can be seen in Figure 1 In order to create a data role that secures by multiple BUs,  we need to start by creating a condition that groups those Business Units we want to include in that data role. This is accomplished by creating a new condition against the BU View .  That Condition will later be used to create a data policy for our newly created Role.  The BU View is a Database resource and  is accessed from APM as seen in the search below Figure 3.Viewing a Database Resource in APM The next step is create a new condition,  in which we define a sql predicate that includes 2 BUs ( The ids below refer to Vision Operations and Vision Germany).  At this point we have simply created a standalone condition.  We have not used this condition yet, and security is therefore not affected. Figure 4. Custom Role that inherits the Purchase Order Overview Duty We are now ready to create our Data Policy.  in APM, we search for our newly Created Role and Navigate to “Find Global Policies”.  we query the Role we want to secure and navigate to view its global policies. Figure 5. The Job Role we plan on securing We can see that the role was not defined with a Data Policy . So will create one that uses the condition we created earlier.   Figure 6. Creating a New Data Policy In the General Information tab, we have to specify the DB Resource that the Security Policy applies to:  In our case this is the BU View Figure 7. Data Policy Definition - Selection of the DB Resource we will secure by In the Rules Tab, we  make the rule applicable to multiple values of the DB Resource we selected in the previous tab.  This is where we associate the condition we created against the BU view to this data policy by entering the Condition name in the Condition field Figure 8. Data Policy Rule The last step of Defining the Data Policy, consists of  explicitly selecting  the Actions that are goverened by this Data Policy.  In this case for example we select the Actions displayed below in the right pane. Once the record is saved , we are ready to use our newly secured Data Role. Figure 9. Data Policy Actions We can now see a new Data Policy associated with our Role.  Figure 10. Role is now secured by a Data Policy We now Assign that new Role to the User.  Of course this does not have to be done in OIM and can be done using a Provisioning Rule in HCM. Figure 11. Role assigned to the User who previously was granted the Vision Ops secured role. Once that user accesses the Invoices Workarea this is what they see: In the image below the LOV of Business Unit returns the two values defined in our data policy namely: Vision Operations and Vision Germany Figure 12. The List Of Values of Business Units now includes the two we included in our data policy. This is the effect of the data role granted to that user as can be seen in Figure 11

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  • Recorded Webcast Available: Extend SCOM to Optimize SQL Server Performance Management

    - by KKline
    Join me and Eric Brown, Quest Software senior product manager for SQL Server monitoring tools, as we discuss the server health-check capabilities of Systems Center Operations Manager (SCOM) in this previously recorded webcast. We delve into techniques to maximize your SCOM investment as well as ways to complement it with deeper monitoring and diagnostics. You’ll walk away from this educational session with the skills to: Take full advantage of SCOM’s value for day-to-day SQL Server monitoring Extend...(read more)

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  • Connect to localdb using Sql Server management studio

    - by Magnus Karlsson
    I was trying to find my databse for local db under localhost etc but no luck. The following led me to just connect to it, kind of obvious really when you look at your connections string but.. its sunday morning or something.. From: http://blogs.msdn.com/b/sqlexpress/archive/2011/07/12/introducing-localdb-a-better-sql-express.aspx High-Level Overview After the lengthy introduction it's time to take a look at LocalDB from the technical side. At a very high level, LocalDB has the following key properties: LocalDB uses the same sqlservr.exe as the regular SQL Express and other editions of SQL Server. The application is using the same client-side providers (ADO.NET, ODBC, PDO and others) to connect to it and operates on data using the same T-SQL language as provided by SQL Express. LocalDB is installed once on a machine (per major SQL Server version). Multiple applications can start multiple LocalDB processes, but they are all started from the same sqlservr.exe executable file from the same disk location. LocalDB doesn't create any database services; LocalDB processes are started and stopped automatically when needed. The application is just connecting to "Data Source=(localdb)\v11.0" and LocalDB process is started as a child process of the application. A few minutes after the last connection to this process is closed the process shuts down. LocalDB connections support AttachDbFileName property, which allows developers to specify a database file location. LocalDB will attach the specified database file and the connection will be made to it.

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  • Record management system java web framework

    - by Kamil Tomšík
    We're currently reconsidering technologies and frameworks to get more agile with "simple" RMS CRUD-based projects. In short, short-living things like this Right now we have a custom extension on top of SmartGWT but after some time it has proven not to be flexible enough. I also personally dislike the java-js compilation process and the whole GWT codebase. Not only is the design ugly, it also makes certain low-level js things very complicated if not completely impossible. So what I'm looking for is: closest to web as possible, like JSF or possibly Tapestry, it is very important to be able get "low" and weave framework if necessary. Happens more often than we thought. datagrid capable - Ext.js & PrimeFaces looks pretty good, Vaadin does too. db-schema generators (optional, no matter in which way) If it were only on me, I'd probably stick to Ext.js + custom rest-based java solution, possibly generated from database schema (not sure about concrete tooling yet). I only have experience with vanilla Ext.js, vanilla GWT and JSF 2.0 / Seam, so it hard for me to judge or even propose other frameworks. What would be your proposition? What are the problems you've faced? What was your solution and how hard do you think it was to deal with them in "big picture"?

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