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  • Pass a global javascript array value into a HTML Tag

    - by tonsils
    Hi, Just wondering if it's possible to pass a global javascript array value into a html tag, specifically inside a img (title) tag? Basically want to know if I can do this: <img src="_info.gif" height="26" width="37" title=myArray[5]/> If so, how and if not, can people possibly provide other suggestions. Thanks

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  • how to parse self closing tag in xml file

    - by ajay-sharma2
    Hi, I am working on an iphone application in which I am consuming a webservice. So i am parsing the XML file data. any idea about how to parse self closing tag like: State/ and how to read data of self tag like: Contact Email="[email protected]" Name="PhD" Phone="123-521-3388" Source="location"/ I am parsing xml file using NSXMLPARSER class methods and library Thanks,

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  • Remove short tag in html 4 validation in aspx

    - by iPhone Fun
    hi all, I am new to HTML 4 validations, in that if I put HEAD runat="server" tag I am getting this error - Error Line 6, Column 82: character data is not allowed here …lesheet" type="text/css" media="all" / In the head tag I have called css files. So if any one know about thin can help me,how to solve this error? Thanks in advance.

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  • Django - use template tag and 'with'?

    - by AP257
    I have a custom template tag: def uploads_for_user(user): uploads = Uploads.objects.filter(uploaded_by=user, problem_upload=False) num_uploads = uploads.count() return num_uploads and I'd like to do something like this, so I can pluralize properly: {% with uploads_for_user leader as upload_count %} {{ upload_count }} upload{{ upload_count|pluralize }} {% endwith %} However, uploads_for_user leader doesn't work in this context, because the 'with' tag expects a single value - Django returns: TemplateSyntaxError at /upload/ u'with' expected format is 'value as name' Any idea how I can get round this?

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  • how to get the css keys and values for any html tag

    - by artsince
    I would like to dump all css key/value pairs for an html tag. In particular, I would like to learn the css properties for <audio> tag, so I can try to customize the look. document.getElementById('myaudio').style returns a CSSStyleDeclaration object but length returns 0 and I cannot figure out to iterate over the key/value pairs. Thank you

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  • Is Form Tag Necessary in AJAX Web Application?

    - by Morgan Cheng
    I read some AJAX-Form tutorial like this. The tag form is used in HTML code. However, I believed that it is not necessary. Since we send HTTP request through XmlHttpRequest, the sent data can be anything, not necessary input in form. So, is there any reason to have form tag in HTML for AJAX application?

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  • Amazon EC2 prices for Windows Instance?

    - by Abhishek Gupta
    Hello Guys , I want to ask from some Amazon cloud technology Experts , that is it profitable to deploy our web application on amazon cloud as compared to normal server? Currently there are micro,small, large and other types of instances available , if we start from micro instance then we realize that our app needs some more CPU cycle and Ram then how can we dynamically move to next more powerful instance automatically at runtime. What is the approx minimum yearly cost for a single EC2 windows small instance? I wnat to deploy a simple Online quiz application (ASP.net based) on Amazon Cloud which at a time can have maximum of 500 users only. Please suggest me as I m very new to Cloud .Should I go for Azure or Amazon?

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  • c:set tag to set a non-primitive type value

    - by Bar
    What's a possible way to use Spring Security tag <sec:authentication property="principal.id" /> as the value for the <c:set…> tag? These statements: <c:set var="userId" value="<sec:authentication property='principal.id' />"/> <c:set var="userId" value="<sec:authentication property=\"principal.id\" />"/> won't work.

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  • jquery selectors (finding tag)

    - by matthewsteiner
    I'm sure this is simple, but I can't seem to figure it out. I need to be able to pass a function an element id, and know what element tag it is. For example: <a id="first"></a> <input id="last" /> If I know the id is "first", how can I get that the tag is "a"?

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  • Remove short tag in html 4 validation using aspx

    - by iPhone Fun
    hi all, I am new to HTML 4 validations, in that if I put HEAD runat="server" tag I am getting this error - Error Line 6, Column 82: character data is not allowed here …lesheet" type="text/css" media="all" / In the head tag I have called css files. So if any one know about thin can help me,how to solve this error? Thanks in advance. and sorry for my bad english...

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  • How to access the elements in <script> inside the body tag

    - by Geetha
    Hi All, I am using <script> inside the body tag. <script type="text/javascript" language="javascript"> $('#audioVolume').text($('#audioVolume').text(Math.round((document.mediaPlayer.Volume + 2000) / 10) + "%")); </script> Error: Microsoft JScript runtime error: 'undefined' is null or not an object. Need: I want to access the html elements in <script inside the body tag.

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  • ajax + freewebhostingarea body tag replacement

    - by mandnd
    im using freewebhostingarea and he searches for the body tag and add a banner the problem is im using ipb shoutbox (3.0.x) and everytime there a tbody tag he keeps putting that banner so the shoutbox is full of banners heres the code http://pastebin.com/d4KZJqu9

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  • How to insert Google Adsense in a single post after the <!--More--> Tag

    - by Bob Cavezza
    I'm using wordpress, and I want to add the adsense javascript tags where the Read More tag goes in a blogpost. It's stored as <!--more--> in the database, but when you use the_content() this is automatically changed before I have the chance to use a str_replace() function. I'm looking to place an adsense tag for each post in the single.php page where the teaser ends. Has anyone been able to do this?

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  • Ground Control by David Baum

    - by JuergenKress
    As cloud computing moves out of the early-adopter phase, organizations are carefully evaluating how to get to the cloud. They are examining standard methods for developing, integrating, deploying, and scaling their cloud applications, and after weighing their choices, they are choosing to develop and deploy cloud applications based on Oracle Cloud Application Foundation, part of Oracle Fusion Middleware. Oracle WebLogic Server is the flagship software product of Oracle Cloud Application Foundation. Oracle WebLogic Server is optimized to run on Oracle Exalogic Elastic Cloud, the integrated hardware and software platform for the Oracle Cloud Application Foundation family. Many companies, including Reliance Commercial Finance, are adopting this middleware infrastructure to enable private cloud computing and its convenient, on-demand access to a shared pool of configurable computing resources. “Cloud computing has become an extremely critical design factor for us,” says Shashi Kumar Ravulapaty, senior vice president and chief technology officer at Reliance Commercial Finance. “It’s one of our main focus areas. Oracle Exalogic, especially in combination with Oracle WebLogic, is a perfect fit for rapidly provisioning capacity in a private cloud infrastructure.” Reliance Commercial Finance provides loans to tens of thousands of customers throughout India. With more than 1,500 employees accessing the company’s core business applications every day, the company was having trouble processing more than 6,000 daily transactions with its legacy infrastructure, especially at the end of each month when hundreds of concurrent users need to access the company’s loan processing and approval applications. Read the complete article here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Home Server: cpu virtualisation, what to choose?

    - by Huygens
    I'm looking for virtualisation solutions for storage and OS for a home server. A sort of private cloud where I manage the storage space independently of the VM one. This question focus on VM (or compute instance) management and what would best suit my needs. (I have another question related to the storage management). My use cases are: A backup server: rsync and other services running. A personal cloud server: a kind of owned dropbox system, à la ownCloud. " users foreseen. A media server: streaming videos and displaying photos. Here my environement and wishes: Server: HP Proliant MicroServer with 8 GB RAM (AMD Turion dual core with AMD-V technology) OS types: only Linux (perhaps a *BSD VM in the future) Linux distributions do not matter, I'm familiar with RHEL, Fedora, Suse, Ubuntu, but any other recommandation will be fine 2-3 VMs foreseen: backup server, owncloud server and media server (optional). Those are only servers, so no graphical console needed (I don't need VirtualBox) By VM I mean a virtualised environment like KVM, Xen, etc. or a compute instance like with OpenStack storage should be "virtualised/cloudified" see my other question. VM should be able to be migrated to another server in the future if performance cannot be fullfilled anymore by the current server It does not matter if installation of such setup is complicated as long as management tools allow for easy maintenance I don't have Windows at home, so solution should be Linux friendly and would be nice to be web based. But native apps are OK too. System should be easy to enhance: by adding a new server to migate some of the VMs to it. So it's really a kind of private cloud on which I could run some Linux OS. I would prefer free (libre, as in a free speach) and open source tools. But it does not have to be free as in a free beer. So Xen, KVM, VitualBox or OpenStack? What would you recommend?

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  • Installing Yaws server on Ubuntu 12.04 (Using a cloud service)

    - by Lee Torres
    I'm trying to get a Yaws web server working on a cloud service (Amazon AWS). I've compilled and installed a local copy on the server. My problem is that I can't get Yaws to run while running on either port 8000 or port 80. I have the following configuration in yaws.conf: port = 8000 listen = 0.0.0.0 docroot = /home/ubuntu/yaws/www/test dir_listings = true This produces the following successful launch/result: Eshell V5.8.5 (abort with ^G) =INFO REPORT==== 16-Sep-2012::17:21:06 === Yaws: Using config file /home/ubuntu/yaws.conf =INFO REPORT==== 16-Sep-2012::17:21:06 === Ctlfile : /home/ubuntu/.yaws/yaws/default/CTL =INFO REPORT==== 16-Sep-2012::17:21:06 === Yaws: Listening to 0.0.0.0:8000 for <3> virtual servers: - http://domU-12-31-39-0B-1A-F6:8000 under /home/ubuntu/yaws/www/trial - =INFO REPORT==== 16-Sep-2012::17:21:06 === Yaws: Listening to 0.0.0.0:4443 for <1> virtual servers: - When I try to access the the url (http://ec2-72-44-47-235.compute-1.amazonaws.com), it never connects. I've tried using paping to check if port 80 or 8000 is open(http://code.google.com/p/paping/) and I get a "Host can not be resolved" error, so obviously something isn't working. I've also tried setting the yaws.conf so its at Port 80, appearing like this: port = 8000 listen = 0.0.0.0 docroot = /home/ubuntu/yaws/www/test dir_listings = true and I get the following error: =ERROR REPORT==== 16-Sep-2012::17:24:47 === Yaws: Failed to listen 0.0.0.0:80 : {error,eacces} =ERROR REPORT==== 16-Sep-2012::17:24:47 === Can't listen to socket: {error,eacces} =ERROR REPORT==== 16-Sep-2012::17:24:47 === Top proc died, terminate gserv =ERROR REPORT==== 16-Sep-2012::17:24:47 === Top proc died, terminate gserv =INFO REPORT==== 16-Sep-2012::17:24:47 === application: yaws exited: {shutdown,{yaws_app,start,[normal,[]]}} type: permanent {"Kernel pid terminated",application_controller," {application_start_failure,yaws,>>>>>>{shutdown,>{yaws_app,start,[normal,[]]}}}"} I've also opened up the port 80 using iptables. Running sudo iptables -L gives this output: Chain INPUT (policy ACCEPT) target prot opt source destination ACCEPT tcp -- ip-192-168-2-0.ec2.internal ip-192-168-2-16.ec2.internal tcp dpt:http ACCEPT tcp -- 0.0.0.0 anywhere tcp dpt:http ACCEPT all -- anywhere anywhere ctstate RELATED,ESTABLISHED ACCEPT tcp -- anywhere anywhere tcp dpt:http ACCEPT tcp -- anywhere anywhere tcp dpt:http Chain FORWARD (policy ACCEPT) target prot opt source destination Chain OUTPUT (policy ACCEPT) target prot opt source destination In addition, I've gone to the security group panel in the Amazon AWS configuration area, and add ports 80, 8000, and 8080 to ip source 0.0.0.0 Please note: if you try to access the URL of the virtual server now, it likely won't connect because I'm not running currently running the yaws daemon. I've tested it when I've run yaws either through yaws or yaws -i Thanks for the patience

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  • Windows Azure: Announcing release of Windows Azure SDK 2.2 (with lots of goodies)

    - by ScottGu
    Earlier today I blogged about a big update we made today to Windows Azure, and some of the great new features it provides. Today I’m also excited to also announce the release of the Windows Azure SDK 2.2. Today’s SDK release adds even more great features including: Visual Studio 2013 Support Integrated Windows Azure Sign-In support within Visual Studio Remote Debugging Cloud Services with Visual Studio Firewall Management support within Visual Studio for SQL Databases Visual Studio 2013 RTM VM Images for MSDN Subscribers Windows Azure Management Libraries for .NET Updated Windows Azure PowerShell Cmdlets and ScriptCenter The below post has more details on what’s available in today’s Windows Azure SDK 2.2 release.  Also head over to Channel 9 to see the new episode of the Visual Studio Toolbox show that will be available shortly, and which highlights these features in a video demonstration. Visual Studio 2013 Support Version 2.2 of the Window Azure SDK is the first official version of the SDK to support the final RTM release of Visual Studio 2013. If you installed the 2.1 SDK with the Preview of Visual Studio 2013 we recommend that you upgrade your projects to SDK 2.2.  SDK 2.2 also works side by side with the SDK 2.0 and SDK 2.1 releases on Visual Studio 2012: Integrated Windows Azure Sign In within Visual Studio Integrated Windows Azure Sign-In support within Visual Studio is one of the big improvements added with this Windows Azure SDK release.  Integrated sign-in support enables developers to develop/test/manage Windows Azure resources within Visual Studio without having to download or use management certificates.  You can now just right-click on the “Windows Azure” icon within the Server Explorer inside Visual Studio and choose the “Connect to Windows Azure” context menu option to connect to Windows Azure: Doing this will prompt you to enter the email address of the account you wish to sign-in with: You can use either a Microsoft Account (e.g. Windows Live ID) or an Organizational account (e.g. Active Directory) as the email.  The dialog will update with an appropriate login prompt depending on which type of email address you enter: Once you sign-in you’ll see the Windows Azure resources that you have permissions to manage show up automatically within the Visual Studio Server Explorer (and you can start using them): With this new integrated sign in experience you are now able to publish web apps, deploy VMs and cloud services, use Windows Azure diagnostics, and fully interact with your Windows Azure services within Visual Studio without the need for a management certificate.  All of the authentication is handled using the Windows Azure Active Directory associated with your Windows Azure account (details on this can be found in my earlier blog post). Integrating authentication this way end-to-end across the Service Management APIs + Dev Tools + Management Portal + PowerShell automation scripts enables a much more secure and flexible security model within Windows Azure, and makes it much more convenient to securely manage multiple developers + administrators working on a project.  It also allows organizations and enterprises to use the same authentication model that they use for their developers on-premises in the cloud.  It also ensures that employees who leave an organization immediately lose access to their company’s cloud based resources once their Active Directory account is suspended. Filtering/Subscription Management Once you login within Visual Studio, you can filter which Windows Azure subscriptions/regions are visible within the Server Explorer by right-clicking the “Filter Services” context menu within the Server Explorer.  You can also use the “Manage Subscriptions” context menu to mange your Windows Azure Subscriptions: Bringing up the “Manage Subscriptions” dialog allows you to see which accounts you are currently using, as well as which subscriptions are within them: The “Certificates” tab allows you to continue to import and use management certificates to manage Windows Azure resources as well.  We have not removed any functionality with today’s update – all of the existing scenarios that previously supported management certificates within Visual Studio continue to work just fine.  The new integrated sign-in support provided with today’s release is purely additive. Note: the SQL Database node and the Mobile Service node in Server Explorer do not support integrated sign-in at this time. Therefore, you will only see databases and mobile services under those nodes if you have a management certificate to authorize access to them.  We will enable them with integrated sign-in in a future update. Remote Debugging Cloud Resources within Visual Studio Today’s Windows Azure SDK 2.2 release adds support for remote debugging many types of Windows Azure resources. With live, remote debugging support from within Visual Studio, you are now able to have more visibility than ever before into how your code is operating live in Windows Azure.  Let’s walkthrough how to enable remote debugging for a Cloud Service: Remote Debugging of Cloud Services To enable remote debugging for your cloud service, select Debug as the Build Configuration on the Common Settings tab of your Cloud Service’s publish dialog wizard: Then click the Advanced Settings tab and check the Enable Remote Debugging for all roles checkbox: Once your cloud service is published and running live in the cloud, simply set a breakpoint in your local source code: Then use Visual Studio’s Server Explorer to select the Cloud Service instance deployed in the cloud, and then use the Attach Debugger context menu on the role or to a specific VM instance of it: Once the debugger attaches to the Cloud Service, and a breakpoint is hit, you’ll be able to use the rich debugging capabilities of Visual Studio to debug the cloud instance remotely, in real-time, and see exactly how your app is running in the cloud. Today’s remote debugging support is super powerful, and makes it much easier to develop and test applications for the cloud.  Support for remote debugging Cloud Services is available as of today, and we’ll also enable support for remote debugging Web Sites shortly. Firewall Management Support with SQL Databases By default we enable a security firewall around SQL Databases hosted within Windows Azure.  This ensures that only your application (or IP addresses you approve) can connect to them and helps make your infrastructure secure by default.  This is great for protection at runtime, but can sometimes be a pain at development time (since by default you can’t connect/manage the database remotely within Visual Studio if the security firewall blocks your instance of VS from connecting to it). One of the cool features we’ve added with today’s release is support that makes it easy to enable and configure the security firewall directly within Visual Studio.  Now with the SDK 2.2 release, when you try and connect to a SQL Database using the Visual Studio Server Explorer, and a firewall rule prevents access to the database from your machine, you will be prompted to add a firewall rule to enable access from your local IP address: You can simply click Add Firewall Rule and a new rule will be automatically added for you. In some cases, the logic to detect your local IP may not be sufficient (for example: you are behind a corporate firewall that uses a range of IP addresses) and you may need to set up a firewall rule for a range of IP addresses in order to gain access. The new Add Firewall Rule dialog also makes this easy to do.  Once connected you’ll be able to manage your SQL Database directly within the Visual Studio Server Explorer: This makes it much easier to work with databases in the cloud. Visual Studio 2013 RTM Virtual Machine Images Available for MSDN Subscribers Last week we released the General Availability Release of Visual Studio 2013 to the web.  This is an awesome release with a ton of new features. With today’s Windows Azure update we now have a set of pre-configured VM images of VS 2013 available within the Windows Azure Management Portal for use by MSDN customers.  This enables you to create a VM in the cloud with VS 2013 pre-installed on it in with only a few clicks: Windows Azure now provides the fastest and easiest way to get started doing development with Visual Studio 2013. Windows Azure Management Libraries for .NET (Preview) Having the ability to automate the creation, deployment, and tear down of resources is a key requirement for applications running in the cloud.  It also helps immensely when running dev/test scenarios and coded UI tests against pre-production environments. Today we are releasing a preview of a new set of Windows Azure Management Libraries for .NET.  These new libraries make it easy to automate tasks using any .NET language (e.g. C#, VB, F#, etc).  Previously this automation capability was only available through the Windows Azure PowerShell Cmdlets or to developers who were willing to write their own wrappers for the Windows Azure Service Management REST API. Modern .NET Developer Experience We’ve worked to design easy-to-understand .NET APIs that still map well to the underlying REST endpoints, making sure to use and expose the modern .NET functionality that developers expect today: Portable Class Library (PCL) support targeting applications built for any .NET Platform (no platform restriction) Shipped as a set of focused NuGet packages with minimal dependencies to simplify versioning Support async/await task based asynchrony (with easy sync overloads) Shared infrastructure for common error handling, tracing, configuration, HTTP pipeline manipulation, etc. Factored for easy testability and mocking Built on top of popular libraries like HttpClient and Json.NET Below is a list of a few of the management client classes that are shipping with today’s initial preview release: .NET Class Name Supports Operations for these Assets (and potentially more) ManagementClient Locations Credentials Subscriptions Certificates ComputeManagementClient Hosted Services Deployments Virtual Machines Virtual Machine Images & Disks StorageManagementClient Storage Accounts WebSiteManagementClient Web Sites Web Site Publish Profiles Usage Metrics Repositories VirtualNetworkManagementClient Networks Gateways Automating Creating a Virtual Machine using .NET Let’s walkthrough an example of how we can use the new Windows Azure Management Libraries for .NET to fully automate creating a Virtual Machine. I’m deliberately showing a scenario with a lot of custom options configured – including VHD image gallery enumeration, attaching data drives, network endpoints + firewall rules setup - to show off the full power and richness of what the new library provides. We’ll begin with some code that demonstrates how to enumerate through the built-in Windows images within the standard Windows Azure VM Gallery.  We’ll search for the first VM image that has the word “Windows” in it and use that as our base image to build the VM from.  We’ll then create a cloud service container in the West US region to host it within: We can then customize some options on it such as setting up a computer name, admin username/password, and hostname.  We’ll also open up a remote desktop (RDP) endpoint through its security firewall: We’ll then specify the VHD host and data drives that we want to mount on the Virtual Machine, and specify the size of the VM we want to run it in: Once everything has been set up the call to create the virtual machine is executed asynchronously In a few minutes we’ll then have a completely deployed VM running on Windows Azure with all of the settings (hard drives, VM size, machine name, username/password, network endpoints + firewall settings) fully configured and ready for us to use: Preview Availability via NuGet The Windows Azure Management Libraries for .NET are now available via NuGet. Because they are still in preview form, you’ll need to add the –IncludePrerelease switch when you go to retrieve the packages. The Package Manager Console screen shot below demonstrates how to get the entire set of libraries to manage your Windows Azure assets: You can also install them within your .NET projects by right clicking on the VS Solution Explorer and using the Manage NuGet Packages context menu command.  Make sure to select the “Include Prerelease” drop-down for them to show up, and then you can install the specific management libraries you need for your particular scenarios: Open Source License The new Windows Azure Management Libraries for .NET make it super easy to automate management operations within Windows Azure – whether they are for Virtual Machines, Cloud Services, Storage Accounts, Web Sites, and more.  Like the rest of the Windows Azure SDK, we are releasing the source code under an open source (Apache 2) license and it is hosted at https://github.com/WindowsAzure/azure-sdk-for-net/tree/master/libraries if you wish to contribute. PowerShell Enhancements and our New Script Center Today, we are also shipping Windows Azure PowerShell 0.7.0 (which is a separate download). You can find the full change log here. Here are some of the improvements provided with it: Windows Azure Active Directory authentication support Script Center providing many sample scripts to automate common tasks on Windows Azure New cmdlets for Media Services and SQL Database Script Center Windows Azure enables you to script and automate a lot of tasks using PowerShell.  People often ask for more pre-built samples of common scenarios so that they can use them to learn and tweak/customize. With this in mind, we are excited to introduce a new Script Center that we are launching for Windows Azure. You can learn about how to scripting with Windows Azure with a get started article. You can then find many sample scripts across different solutions, including infrastructure, data management, web, and more: All of the sample scripts are hosted on TechNet with links from the Windows Azure Script Center. Each script is complete with good code comments, detailed descriptions, and examples of usage. Summary Visual Studio 2013 and the Windows Azure SDK 2.2 make it easier than ever to get started developing rich cloud applications. Along with the Windows Azure Developer Center’s growing set of .NET developer resources to guide your development efforts, today’s Windows Azure SDK 2.2 release should make your development experience more enjoyable and efficient. If you don’t already have a Windows Azure account, you can sign-up for a free trial and start using all of the above features today.  Then visit the Windows Azure Developer Center to learn more about how to build apps with it. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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  • What's new in the RightNow November 2012 release?

    - by Richard Lefebvre
    What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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