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• Is there a theory for "transactional" sequences of failing and no-fail actions?

  - by Ross Bencina

  My question is about writing transaction-like functions that execute sequences of actions, some of which may fail. It is related to the general C++ principle "destructors can't throw," no-fail property, and maybe also with multi-phase transactions or exception safety. However, I'm thinking about it in language-neutral terms. My concern is with correctly designing error handling in C++ functions that must be reliable. I would like to know what the concepts below are called so that I can learn more about them. I'm sorry that I can't ask the question more directly. Since I don't know this area I have provided an example to explain my question. The question is at the end. Here goes: Consider a sequence of steps or actions executed sequentially, where actions belong to one of two classes: those that always succeed, and those that may fail. In the examples below: S stands for an action that always succeeds (called "no-fail" in some settings). F stands for an action that may fail (for example, it might fail to allocate memory or do I/O that could fail). Consider a sequences of actions (executed sequentially from left to right): S->S->S->S Since each action in the sequence above succeeds, the whole sequence succeeds. On the other hand, the following sequence may fail because the last action may fail: S->S->S->F So, claim: a sequence has the no-fail (S) property if and only if all of its actions are no-fail. Now, I'm interested in action sequences that form "atomic transactions", with "failure atomicity," i.e. where either the whole sequence completes successfully, or there is no effect. I.e. if some action fails, the earlier ones must be rolled back. This requires that any successfully executed actions prior to a failing action must always be able to be rolled back. Consider the sequence: S->S->S->F S<-S<-S In the example above, the first row is the forward path of the transaction, and the second row are inverse actions (executed from right to left) that can be used to roll back if the final top row actions fails. It seems to me that for a transaction to support failure atomicity, the following invariant must hold: Claim: To support failure atomicity (either completion or complete roll-back on failure) all actions preceding the latest failable (F) action on the forward path (marked * in the example below) must have no-fail (S) inverses. The following is an example of a sequence that supports failure atomicity: * S->F->F->F S<-S<-S Further, if we want the transaction to be able to attempt cancellation mid-way through, but still guarantee either full completion or full rollback then we need the following property: Claim: To support failure atomicity and cancellation mid-way through execution, in the face of errors in the inverse (cancellation) path, all actions following the earliest failable (F) inverse on the reverse path (marked *) must be no-fail (S). F->F->F->S->S S<-S<-F<-F * I believe that these two conditions guarantee that an abortable/cancelable transaction will never get "stuck". My questions are: What is the study and theory of these properties called? are my claims correct? and what else is there to know? UPDATE 1: Updated terminology: what I previously called "robustness" is called atomicity in the database literature. UPDATE 2: Added explicit reference to failure atomicity, which seems to be a thing.

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• Failure to obtain IP with ARP over Wi-Fi with personal Wi-Fi router in client mode

  - by axk

  I'm trying to connect a Samsung TV to the Internet using a TL-MR3020 personal wireless router in client mode. The TV fails to connect to the network. It sees the ethernet cable connected though. Here's my network topology: Here's what I've captured with Wireshark filtering for ARP (eth.type == 0x0806): It appears the TV fails to get the IP of the gateway (DSL modem/router) for some reason. One thing I've noticed is that the source MAC for the ARP requests coming from the TV is the MAC of the Portable wireless router (that is cd:89:00), not the TV itself and the modem sends the responses to that MAC (I'm not an expert and don't know if its okay or it may make the TV fail to get the requested IP). Also I'm able to ping the TV from the DSL router (through the telnet interface) and the router has an entry in its MAC table for the TV's IP with the Portable wireless router's MAC (that is cd:89:00). If I'm able to ping the TV I suppose it should know the router's MAC to respond to the ping, but then why these continuous ARP requests... I've also tried to connect my desktop trough this Portable wireless router the same way I'm trying to connect the TV and it works fine, I can set the DSL Modem's IP as the default gateway on the desktop's NIC and connect to the Internet. The TV can connect to the Internet when connected to the DSL Router with a wired connection. Any suggestions on what may be the cause of the problem / how to further debug it are welcome. Thanks!

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• How to troubleshoot a remote wmi query/access failure?

  - by Roman

  I'm using Powershell to query a remote computer in a domain for a wmi object, eg: "gwmi -computer test -class win32_bios". I get this error message: Value does not fall within the expected range Executing the query local under the same user works fine. It seems to happen on both windows 2003 and also 2008 systems. The user that runs the shell has admin rights on the local and remote server. I checked wmi and dcom permissions as far as I know how to do this, they seem to be the same on a server where it works, and another where it does not. I think it is not a network issue, all ports are open that are needed, and it also happens within the same subnet. When sniffing the traffic we see the following errors: RPC: c/o Alter Cont Resp: Call=0x2 Assoc Grp=0x4E4E Xmit=0x16D0 Recv=0x16D0 Warning: GssAPIMechanism is not found, either caused by not reassembled, conversation off or filtering. And an errormessage from Kerberos: Kerberos: KRB_ERROR - KDC_ERR_BADOPTION (13) The option code in the packet is 0x40830000 Any idea what I should look into?

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• File copying utility like rsync with error handling like ddrescue, for data recovery from a hard drive with bad sectors or hardware failure

  - by purefusion

  I have a hard drive with either bad blocks or sectors that are failing to read due to potential mechanical issues, such as a bad disk head, bad motor, or some other issue that is causing the hard drive to read data excruciatingly slowly and with lots of read errors. I'm seeing an average of 50 KB/sec, with some reads dropping below 10 KB/sec, and frequently it gets stuck on a file or sector altogether, usually for quite a long time—from 2-10 minutes or more (when using rsync, before it times out). Speed seems to vary wildly, and it gets stuck on files a lot, and when it finally gets "unstuck" it only seems to last for a short burst before it gets stuck again. The drive is also very quiet with only an occasional sound of files copying (usually when it gets stuck/unstuck for a brief time, before getting stuck again). Thus, there are none of those evil sounds that are normally associated with HDD death. Someone suggested that the problems sounded like they might be caused by a misaligned disk head, which requires a lot of re-reads before it finally reads data with success. Sounds plausible, but I digress... Anyway, the problem with rsync is that it seems to have no decent error handling support. Obviously, it wasn't meant for use in recovering data from failing hard drives, but all the so-called "data recovery" utilities out there that are meant for such use usually focus on recovery of deleted files or messed up partitions, rather than copying files off dying hard drives. Deleted file recovery is not what I need, obviously, so perhaps you can understand my disappointment in not being able to find what I'm after yet. Naturally, this is where you'd probably say "You should use ddrescue!" Well, that's all fine and dandy, but I've already got most of the data backed up, so I just want to recover certain files. I'm not concerned with trying to recover a full partition block-by-block as ddrescue does. I am only interested in rescuing just specific files and directories. Ideally, what I'd like is some sort of cross between rsync and ddrescue: something that lets me specify source and destination as directories of normal files like rsync (rather than two full partitions as ddrescue requires), with a way to skip files with errors in an initial run, and then allows me to attempt recovery of those files with errors in a later run (with a slightly altered command, of course), perhaps even offering an option to specify the number of retry attempts ...just like how ddrescue works with blocks, only I want a utility that works with specific files/directories like rsync does. So am I daydreaming here, or does something out there exist that can do this? Or, maybe even a way to make rsync or ddrescue work in such a way? I'm really open to whatever solutions might work, so long as they let me choose which files I want to "rescue", and can skip files with errors in the initial run, and try/retry those errors again later. So far I've tried rsync with the following options, but it often gets stuck on a file for longer than the timeout, and ideally I'd just like it to move on to the next file and come back later to the files it gets stuck on. I don't think that's possible though. Anyway, here's what I've been using up till now: rsync -avP --stats --block-size=512 --timeout=600 /path/to/source/* /path/to/destination/

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• Can a power failure or forceful shutdown damage hardware?

  - by Vilx-

  Can computer hardware suffer damage from forceful shutdowns (holding the power button for five (5) seconds) or power failures? I believe that normal PC hardware does not suffer from this - after all, it's not much different than what they experience under a standard shutdown. But elsewhere I've read tht another person thought that it could do physical harm to the hard drive and possibly other components as well. He also said that the journaling features of filesystems are useless in face of power failures and were intended to help mitigate damage from system crashes. I think this is nonsense, but then again I lack the experience and knowledge to say it with certainty.

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• What is the reason for this DNSSEC validation failure of dnsviz.net?

  - by grifferz

  On trying to resolve dnsviz.net from a host using an Unbound resolver that is configured to use DNSSEC validation, the result is "no servers could be reached": $ dig -t soa dnsviz.net ; <<>> DiG 9.6-ESV-R4 <<>> -t soa dnsviz.net ;; global options: +cmd ;; connection timed out; no servers could be reached Nothing is logged by Unbound to suggest why this is the case. Here is the /etc/unbound/unbound.conf: server: verbosity: 1 interface: 192.168.0.8 interface: 127.0.0.1 interface: ::0 access-control: 0.0.0.0/0 refuse access-control: ::0/0 refuse access-control: 127.0.0.0/8 allow_snoop access-control: 192.168.0.0/16 allow_snoop chroot: "" auto-trust-anchor-file: "/etc/unbound/root.key" val-log-level: 2 python: remote-control: control-enable: yes If I add: module-config: "iterator" (thus disabling DNSSEC validation) then I am able to resolve this host normally. The domain and its DNSSEC check out fine according to http://dnscheck.iis.se/ so there must be something wrong with my resolver configuration. What is it and how do I go about debugging that?

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• Windows 7 / TCP/IP network share guide - looking for to resolve failure to mount lacie network drive but works on XP,Linux,Mac.

  - by Rob

  Can anyone advise me of a really good, readable, Windows 7 TCP/IP network share guide, book, or reference. I want this because I cannot mount my Lacie 2big ethernet network drive in Windows 7 (32 bit home), but I can mount it in Windows XP Home 32bit, Ubuntu Linux 10.04 and Apple MacOS X. This drive is being mounted via the accompanying Lacie Ethernet Agent in XP (which I believe uses "Bonjour" protocol), on Mac and Linux it works without further need for software. Another Super User user has the same problem, but no answer: Trouble accessing network drives in Windows 7 I hope my take on the question shows a better willingness to investigate and do some digging - and therefore invite some suggestions to help with this. The drive is detected by Windows 7 (i.e. speech bubble "network drive found") but on trying to open an Explorer window, this remains blank with the Windows busy pointer. I'd prefer not to reinstall Windows 7 to see if that cures the problem, I'd rather understand what is happening/not happening, perhaps even compare differences with Windows XP. Suggestions, please for such guides or even the original problem itself. Update Edit Rewrote question more comprehensively here: Mhttp://superuser.com/questions/304209/looking-for-definitive-answer-to-accessing-a-network-share-via-windows-7-home-and

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• Win 7 Remote Desktop connection failure when already logged in.

  - by Andy E

  I have a bit of a strange problem, magnified recently by my broadband dropouts. I wasn't sure whether to post this on SU or SF, so I thought I'd start here as more users would be likely to know what the problem is. In short, when I try and connect to my server (Windows Server 2008) from my laptop running Windows 7, I can only connect if my remote account was previously logged out. If I'm still logged in I get the error message: Windows cannot connect to the remote server. No explanation or anything. If my IP address is the same, I don't have this problem. If I boot up Windows XP Mode and run XP's remote desktop connection it works just fine -- I think the difference there is it takes me to the remote server's logon screen. With Win 7 RDC you never see the logon screen, it asks you for credentials before entering full screen mode. The real problem is that I'm having random broadband dropouts and my IP isn't static. If I logon via Win XP RDC, log out and then run Win 7 RDC then it works fine. I realize I can just use Win XP's RDC for now, but I don't really like keeping XP Mode open if I can help it. Does anyone know a way around this problem? Maybe forcing Win 7 RDC to go to the logon screen, or changing some server-side settings to work around the IP address issue?

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• Motherboard Dying? AHCI Drive Init and boot loop intermittent failure

  - by Adam Heath

  My computer is now intermittently failing to boot up. For the last couple of days, when I turn it on it hangs on "AHCI Drive Init...", and when powered off and on again, it booted up fine. Today, it did the same but failed in a few other ways too, seemingly at random: Hangs on "AHCI Drive Init..." Boot loop (after "AHCI Drive Init..." appears for a split second (no drives listed)) Black screen (after "AHCI Drive Init..." appears for a split second, a black screen with all fans still running) The interesting part is that the above is not affected by what drives are connected, or what to. I have tried both disks, each disk individually and no disks (along with trying the primary and secondary SATA controllers), none of this has any effect on what happens. After about 20+ attempts of different combinations, it suddenly decided it would boot up into Windows, and I hadn't touched anything for about 2 cycles. Motherboard: Gigabyte GA-870A-USB3 Processor: Amd Phoenom II x6 1090T RAM: 8GB Corsair 1600 Primary Disk: Plextor 128GB SSD Secondary Disk: Western Digital Black 1TB OS: Windows 8.1 Is this my motherboard dying? Or could something else be the cause? Thanks!

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• Crap, hard disk failure. Can I recover my "move"d folders?

  - by Doug

  I am in the process of moving all my files from an old laptop to new one. I just moved 11gb of data from my old laptop to a hard drive (external) and then upon moving it out to the new hard drive, the hard drive is getting a CRC (Data Error (Cyclic Redundancy Check). Now I am looking for a solution to recover the files that I moved on my old laptop (not the external). I understand they they are just marked for potential overwriting to free up space. I was getting ready to test out GetDataBack, but it says to install it on a healthy windows and use the recover-needed drive as an external. However, I don't want to turn off my computer without first getting the okay since it is in a "moved" state. Please help! What can I do to recover the Moved files. I haven't touched the computer since it has been moved. What can I use to recover them?

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• Do you lose everything when you have a hard disk failure in a multi-hard disk LVM that does NOT use RAID?

  - by user72630

  I'm debating about using LVM for a media/file server because I would like to combine multiple physical hard disks into one volume. I do not wish to use any RAID in my LVM so my question is: If one of the multiple hard disks in my volume were to go down would I lose all my data or would I just lose the data that was stored on that individual disk? Also, if I were to just lose the data on the individual disk, would it be as simple as replacing that disk and restoring what was on it from a backup to recover? Thanks everyone.

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• Monitor doesn't turn on the first try, is power supply failure imminent?

  - by xiao

  I been noticing for the last couple days that when I turn on my computer and then my monitor(22inch lcd) that my monitor does not turn on. I push the "on" button and the blue light comes on but the screen is blank. I usually have to then restart my computer and then my monitor will show in the upper left hand corner a dialog bog that says "analog" and it is flickering. Then everything goes to normal. Thinking it is the power supply but at the same time the tower is a year old(it came with a power supply). So when I take that into consideration I am not sure.

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• How to fix Asus Eee PC 900 startup issues after failure?

  - by EBrown

  My Asus Eee PC 900 shows no signs of life. I push the power button and get no response from anything. No lights, no power, no boot-up screen. It has been like this since I received it from a friend. I asked her what happened and she said that smoke came from the keyboard, it shut down and hasnt turned on since. I have tried removing and cleaning the RAM, the computer charger still connects and works, but the battery receives no charge and the computer won't power on. Any ideas as to what is going on?

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• Hard disk failure. Can I recover my "move"d folders?

  - by Doug

  I am in the process of moving all my files from an old laptop to new one. I just moved 11gb of data from my old laptop to a hard drive (external) and then upon moving it out to the new hard drive, the hard drive is getting a CRC (Data Error (Cyclic Redundancy Check). Now I am looking for a solution to recover the files that I moved on my old laptop (not the external). I understand they they are just marked for potential overwriting to free up space. I was getting ready to test out GetDataBack, but it says to install it on a healthy windows and use the recover-needed drive as an external. However, I don't want to turn off my computer without first getting the okay since it is in a "moved" state. Please help! What can I do to recover the Moved files. I haven't touched the computer since it has been moved. What can I use to recover them?

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• RAID 0 disk failure, how to recover the RAID?

  - by user7985

  Situation is this. A PC with 2 hard disks, in an RAID 0 Array. The electronics on one of the disks has failed. I can not find the same board for the disk (I've tried this, removed board from the OK disk, and the second, the damaged one, works fine). I've made an image with "dd" on linux on a new hard drive (same size, not same model) and now I get "Offline member" in the RAID config screen. Will I succeed to recover the data which is stored on the drives, any help, any experience with this kind of problem. And surly, I know it was stupid to put the disks in RAID 0 and store data on them :(

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• Assertion failure when trying to write (INSERT, UPDATE) to sqlite database on iPhone.

  - by Mark McFarlane

  I have a really frustrating error that I've spent hours looking at and cannot fix. I can get data from my db no problem with this code, but inserting or updating gives me these errors: *** Assertion failure in +[Functions db_insert_answer:question_type:score:], /Volumes/Xcode/Kanji/Classes/Functions.m:129 *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Error inserting: db_insert_answer:question_type:score:' Here is the code I'm using: [Functions db_insert_answer:[[dict_question objectForKey:@"JISDec"] intValue] question_type:@"kanji_meaning" score:arc4random() % 100]; //update EF, Next_question, n here [Functions db_update_EF:[dict_question objectForKey:@"question"] EF:EF]; To call these functions: +(sqlite3_stmt *)db_query:(NSString *)queryText{ sqlite3 *database = [self get_db]; sqlite3_stmt *statement; NSLog(queryText); if (sqlite3_prepare_v2(database, [queryText UTF8String], -1, &statement, nil) == SQLITE_OK) { } else { NSLog(@"HMM, COULDNT RUN QUERY: %s\n", sqlite3_errmsg(database)); } sqlite3_close(database); return statement; } +(void)db_insert_answer:(int)obj_id question_type:(NSString *)question_type score:(int)score{ sqlite3 *database = [self get_db]; sqlite3_stmt *statement; char *errorMsg; char *update = "INSERT INTO Answers (obj_id, question_type, score, date) VALUES (?, ?, ?, DATE())"; if (sqlite3_prepare_v2(database, update, -1, &statement, nil) == SQLITE_OK) { sqlite3_bind_int(statement, 1, obj_id); sqlite3_bind_text(statement, 2, [question_type UTF8String], -1, NULL); sqlite3_bind_int(statement, 3, score); } if (sqlite3_step(statement) != SQLITE_DONE){ NSAssert1(0, @"Error inserting: %s", errorMsg); } sqlite3_finalize(statement); sqlite3_close(database); NSLog(@"Answer saved"); } +(void)db_update_EF:(NSString *)kanji EF:(int)EF{ sqlite3 *database = [self get_db]; sqlite3_stmt *statement; //NSLog(queryText); char *errorMsg; char *update = "UPDATE Kanji SET EF = ? WHERE Kanji = '?'"; if (sqlite3_prepare_v2(database, update, -1, &statement, nil) == SQLITE_OK) { sqlite3_bind_int(statement, 1, EF); sqlite3_bind_text(statement, 2, [kanji UTF8String], -1, NULL); } else { NSLog(@"HMM, COULDNT RUN QUERY: %s\n", sqlite3_errmsg(database)); } if (sqlite3_step(statement) != SQLITE_DONE){ NSAssert1(0, @"Error updating: %s", errorMsg); } sqlite3_finalize(statement); sqlite3_close(database); NSLog(@"Update saved"); } +(sqlite3 *)get_db{ sqlite3 *database; NSFileManager *fileManager = [NSFileManager defaultManager]; NSString *copyFrom = [[[NSBundle mainBundle] resourcePath] stringByAppendingPathComponent:@"/kanji_training.sqlite"]; if([fileManager fileExistsAtPath:[self dataFilePath]]) { //NSLog(@"DB FILE ALREADY EXISTS"); } else { [fileManager copyItemAtPath:copyFrom toPath:[self dataFilePath] error:nil]; NSLog(@"COPIED DB TO DOCUMENTS BECAUSE IT DIDNT EXIST: NEW INSTALL"); } if (sqlite3_open([[self dataFilePath] UTF8String], &database) != SQLITE_OK) { sqlite3_close(database); NSAssert(0, @"Failed to open database"); NSLog(@"FAILED TO OPEN DB"); } else { if([fileManager fileExistsAtPath:[self dataFilePath]]) { //NSLog(@"DB PATH:"); //NSLog([self dataFilePath]); } } return database; } + (NSString *)dataFilePath { NSArray *paths = NSSearchPathForDirectoriesInDomains(NSDocumentDirectory, NSUserDomainMask, YES); NSString *documentsDirectory = [paths objectAtIndex:0]; return [documentsDirectory stringByAppendingPathComponent:@"kanji_training.sqlite"]; } I really can't work it out! Can anyone help me? Many thanks.

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• How to handle failure to release a resource which is contained in a smart pointer?

  - by cj

  How should an error during resource deallocation be handled, when the object representing the resource is contained in a shared pointer? Smart pointers are a useful tool to manage resources safely. Examples of such resources are memory, disk files, database connections, or network connections. // open a connection to the local HTTP port boost::shared_ptr<Socket> socket = Socket::connect("localhost:80"); In a typical scenario, the class encapsulating the resource should be noncopyable and polymorphic. A good way to support this is to provide a factory method returning a shared pointer, and declare all constructors non-public. The shared pointers can now be copied from and assigned to freely. The object is automatically destroyed when no reference to it remains, and the destructor then releases the resource. /** A TCP/IP connection. */ class Socket { public: static boost::shared_ptr<Socket> connect(const std::string& address); virtual ~Socket(); protected: Socket(const std::string& address); private: // not implemented Socket(const Socket&); Socket& operator=(const Socket&); }; But there is a problem with this approach. The destructor must not throw, so a failure to release the resource will remain undetected. A common way out of this problem is to add a public method to release the resource. class Socket { public: virtual void close(); // may throw // ... }; Unfortunately, this approach introduces another problem: Our objects may now contain resources which have already been released. This complicates the implementation of the resource class. Even worse, it makes it possible for clients of the class to use it incorrectly. The following example may seem far-fetched, but it is a common pitfall in multi-threaded code. socket->close(); // ... size_t nread = socket->read(&buffer[0], buffer.size()); // wrong use! Either we ensure that the resource is not released before the object is destroyed, thereby losing any way to deal with a failed resource deallocation. Or we provide a way to release the resource explicitly during the object's lifetime, thereby making it possible to use the resource class incorrectly. There is a way out of this dilemma. But the solution involves using a modified shared pointer class. These modifications are likely to be controversial. Typical shared pointer implementations, such as boost::shared_ptr, require that no exception be thrown when their object's destructor is called. Generally, no destructor should ever throw, so this is a reasonable requirement. These implementations also allow a custom deleter function to be specified, which is called in lieu of the destructor when no reference to the object remains. The no-throw requirement is extended to this custom deleter function. The rationale for this requirement is clear: The shared pointer's destructor must not throw. If the deleter function does not throw, nor will the shared pointer's destructor. However, the same holds for other member functions of the shared pointer which lead to resource deallocation, e.g. reset(): If resource deallocation fails, no exception can be thrown. The solution proposed here is to allow custom deleter functions to throw. This means that the modified shared pointer's destructor must catch exceptions thrown by the deleter function. On the other hand, member functions other than the destructor, e.g. reset(), shall not catch exceptions of the deleter function (and their implementation becomes somewhat more complicated). Here is the original example, using a throwing deleter function: /** A TCP/IP connection. */ class Socket { public: static SharedPtr<Socket> connect(const std::string& address); protected: Socket(const std::string& address); virtual Socket() { } private: struct Deleter; // not implemented Socket(const Socket&); Socket& operator=(const Socket&); }; struct Socket::Deleter { void operator()(Socket* socket) { // Close the connection. If an error occurs, delete the socket // and throw an exception. delete socket; } }; SharedPtr<Socket> Socket::connect(const std::string& address) { return SharedPtr<Socket>(new Socket(address), Deleter()); } We can now use reset() to free the resource explicitly. If there is still a reference to the resource in another thread or another part of the program, calling reset() will only decrement the reference count. If this is the last reference to the resource, the resource is released. If resource deallocation fails, an exception is thrown. SharedPtr<Socket> socket = Socket::connect("localhost:80"); // ... socket.reset();

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• OpenWorld: Our (Road) Maps are Looking Good!

  - by Tony Berk

  Wow, only one (or two) days down at Oracle OpenWorld! Are you on overload yet? I'm still trying to figure out how to be in 3 sessions at the same time... I guess everyone needs to prioritize! There was a lot to see in Monday's sessions, especially some great forward-looking roadmap sessions. In case you aren't here or you decided to go to other sessions, this is my quick summary of what I could capture from a couple of the roadmaps: In the Fusion CRM Strategy and Roadmap session, Anthony Lye provided an overview of the Fusion CRM strategy including the key design principles of 3 E's: Easy, Effective and Efficient. After an overview of how Oracle has deployed Fusion CRM internally to 25,000 users worldwide, Anthony discussed the features coming in the next release, the releases in the next 12 months and beyond. I can't detail too much since you haven't read Oracle's Safe Harbor statement, but check out Fusion Tap and look for new features and added functionality for sales prediction, marketing, social and integration with a number of the key Customer Experience products.  In the Oracle RightNow CX Cloud Service Vision and Roadmap session, Chris Hamilton presented the focus areas for the RightNow product. As a result of the large increase in development resources after the acquisition, the RightNow CX team is planning a lot of enhancements to the functionality, infrastructure and integrations. As a key piece of the Oracle Customer Experience (CX) strategy, RightNow will be integrated with Oracle Social Network, Oracle Commerce (ATG and Endeca), Oracle Knowledge, Oracle Policy Automation and, of course, further integration with Fusion Sales and Marketing. Look forward to seeing more on the Virtual Assistant, Smart Interaction Hub and Mobility. In addition to the roadmaps, I was looking forward to hearing from Oracle CRM customers. So, I sat in on two great Siebel customer panels: The Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management panel consisted of speakers from CSL Behring, McKesson and Intuit. It was great to get an overview of implementations for both B2B and B2C companies. It was great hearing that all of these companies have more than 1,000 sales users (Intuit has 4,000) and how the 360 degree view of the customer in Siebel is helping these customers improve their customers' experience (CX). They are all great examples of centralized implementations which have standardized processes across the globe and across business units.  Waste Management, Farmers Insurance and the US Citizenship & Immigration Services presented in the Driving Great Customer Experiences with Siebel Service Applications session. Talk about serving large customer bases! Is it possible that Farmers with only 10 million households is the smallest of these 3? All of them provided great examples of how they are improving the customer experience (CX) including 60-70% improvements in efficiency or reducing the number of applications the customer service reps (CSRs) need to use from 10 to 1 (Waste Management) and context aware call transfers to avoid the caller explaining their issue 3 times (USCIS). So that's my wrap up of only 4 sessions from Monday. In between sessions, I stopped by the Oracle DEMOgrounds and CRM Pavilion to visit with a group of great partners and see the products and partner integrations in action. Don't miss a recap of Mark Hurd's Keynote. I can't believe there were another 40+ sessions covering CRM, Fusion, Cloud, etc. that I missed today! Anyone else see any great sessions?

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• Unable to receive any emails using postfix, dovecot, mysql, and virtual domain/mailboxes

  - by stkdev248

  I have been working on configuring my mail server for the last couple of weeks using postfix, dovecot, and mysql. I have one virtual domain and a few virtual mailboxes. Using squirrelmail I have been able to log into my accounts and send emails out (e.g. I can send to googlemail just fine), however I am not able to receive any emails--not from the outside world nor from within my own network. I am able to telnet in using localhost, my private ip, and my public ip on port 25 without any problems (I've tried it from the server itself and from another computer on my network). This is what I get in my logs when I send an email from my googlemail account to my mail server: mail.log Apr 14 07:36:06 server1 postfix/qmgr[1721]: BE01B520538: from=, size=733, nrcpt=1 (queue active) Apr 14 07:36:06 server1 postfix/pipe[3371]: 78BC0520510: to=, relay=dovecot, delay=45421, delays=45421/0/0/0.13, dsn=4.3.0, status=deferred (temporary failure. Command output: Can't open log file /var/log/mail-dovecot.log: Permission denied) Apr 14 07:36:06 server1 postfix/pipe[3391]: 8261B520534: to=, relay=dovecot, delay=38036, delays=38036/0.06/0/0.12, dsn=4.3.0, status=deferred (temporary failure. Command output: Can't open log file /var/log/mail-dovecot.log: Permission denied ) Apr 14 07:36:06 server1 postfix/pipe[3378]: 63927520532: to=, relay=dovecot, delay=38105, delays=38105/0.02/0/0.17, dsn=4.3.0, status=deferred (temporary failure. Command output: Can't open log file /var/log/mail-dovecot.log: Permission denied ) Apr 14 07:36:06 server1 postfix/pipe[3375]: 07F65520522: to=, relay=dovecot, delay=39467, delays=39467/0.01/0/0.17, dsn=4.3.0, status=deferred (temporary failure. Command output: Can't open log file /var/log/mail-dovecot.log: Permission denied ) Apr 14 07:36:06 server1 postfix/pipe[3381]: EEDE9520527: to=, relay=dovecot, delay=38361, delays=38360/0.04/0/0.15, dsn=4.3.0, status=deferred (temporary failure. Command output: Can't open log file /var/log/mail-dovecot.log: Permission denied ) Apr 14 07:36:06 server1 postfix/pipe[3379]: 67DFF520517: to=, relay=dovecot, delay=40475, delays=40475/0.03/0/0.16, dsn=4.3.0, status=deferred (temporary failure. Command output: Can't open log file /var/log/mail-dovecot.log: Permission denied ) Apr 14 07:36:06 server1 postfix/pipe[3387]: 3C7A052052E: to=, relay=dovecot, delay=38259, delays=38259/0.05/0/0.13, dsn=4.3.0, status=deferred (temporary failure. Command output: Can't open log file /var/log/mail-dovecot.log: Permission denied ) Apr 14 07:36:06 server1 postfix/pipe[3394]: BE01B520538: to=, relay=dovecot, delay=37682, delays=37682/0.07/0/0.11, dsn=4.3.0, status=deferred (temporary failure. Command output: Can't open log file /var/log/mail-dovecot.log: Permission denied ) Apr 14 07:36:07 server1 postfix/pipe[3384]: 3C7A052052E: to=, relay=dovecot, delay=38261, delays=38259/0.04/0/1.3, dsn=4.3.0, status=deferred (temporary failure. Command output: Can't open log file /var/log/mail-dovecot.log: Permission denied ) Apr 14 07:39:23 server1 postfix/anvil[3368]: statistics: max connection rate 1/60s for (smtp:209.85.213.169) at Apr 14 07:35:32 Apr 14 07:39:23 server1 postfix/anvil[3368]: statistics: max connection count 1 for (smtp:209.85.213.169) at Apr 14 07:35:32 Apr 14 07:39:23 server1 postfix/anvil[3368]: statistics: max cache size 1 at Apr 14 07:35:32 Apr 14 07:41:06 server1 postfix/qmgr[1721]: ED6005203B7: from=, size=1463, nrcpt=1 (queue active) Apr 14 07:41:06 server1 postfix/pipe[4594]: ED6005203B7: to=, relay=dovecot, delay=334, delays=334/0.01/0/0.13, dsn=4.3.0, status=deferred (temporary failure. Command output: Can't open log file /var/log/mail-dovecot.log: Permission denied ) Apr 14 07:51:06 server1 postfix/qmgr[1721]: ED6005203B7: from=, size=1463, nrcpt=1 (queue active) Apr 14 07:51:06 server1 postfix/pipe[4604]: ED6005203B7: to=, relay=dovecot, delay=933, delays=933/0.02/0/0.12, dsn=4.3.0, status=deferred (temporary failure. Command output: Can't open log file /var/log/mail-dovecot.log: Permission denied ) mail-dovecot-log (the log I set for debugging): Apr 14 07:28:26 auth: Info: mysql(127.0.0.1): Connected to database postfixadmin Apr 14 07:28:26 auth: Debug: sql([email protected],127.0.0.1): query: SELECT password FROM mailbox WHERE username = '[email protected]' Apr 14 07:28:26 auth: Debug: client out: OK 1 [email protected] Apr 14 07:28:26 auth: Debug: master in: REQUEST 1809973249 3356 1 7cfb822db820fc5da67d0776b107cb3f Apr 14 07:28:26 auth: Debug: sql([email protected],127.0.0.1): SELECT '/home/vmail/mydomain.com/some.user1' as home, 5000 AS uid, 5000 AS gid FROM mailbox WHERE username = '[email protected]' Apr 14 07:28:26 auth: Debug: master out: USER 1809973249 [email protected] home=/home/vmail/mydomain.com/some.user1 uid=5000 gid=5000 Apr 14 07:28:26 imap-login: Info: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=3360, secured Apr 14 07:28:26 imap([email protected]): Debug: Effective uid=5000, gid=5000, home=/home/vmail/mydomain.com/some.user1 Apr 14 07:28:26 imap([email protected]): Debug: maildir++: root=/home/vmail/mydomain.com/some.user1/Maildir, index=/home/vmail/mydomain.com/some.user1/Maildir/indexes, control=, inbox=/home/vmail/mydomain.com/some.user1/Maildir Apr 14 07:48:31 imap([email protected]): Info: Disconnected: Logged out bytes=85/681 From the output above I'm pretty sure that my problems all stem from (temporary failure. Command output: Can't open log file /var/log/mail-dovecot.log: Permission denied ), but I have no idea why I'm getting that error. I've have the permissions to that log set just like the other mail logs: root@server1:~# ls -l /var/log/mail* -rw-r----- 1 syslog adm 196653 2012-04-14 07:58 /var/log/mail-dovecot.log -rw-r----- 1 syslog adm 62778 2012-04-13 21:04 /var/log/mail.err -rw-r----- 1 syslog adm 497767 2012-04-14 08:01 /var/log/mail.log Does anyone have any idea what I may be doing wrong? Here are my main.cf and master.cf files: main.cf: # See /usr/share/postfix/main.cf.dist for a commented, more complete version # Debian specific: Specifying a file name will cause the first # line of that file to be used as the name. The Debian default # is /etc/mailname. #myorigin = /etc/mailname smtpd_banner = $myhostname ESMTP $mail_name (Ubuntu) biff = no # appending .domain is the MUA's job. append_dot_mydomain = no # Uncomment the next line to generate "delayed mail" warnings #delay_warning_time = 4h readme_directory = no # TLS parameters smtpd_tls_cert_file=/etc/ssl/certs/ssl-cert-snakeoil.pem smtpd_tls_key_file=/etc/ssl/private/ssl-cert-snakeoil.key smtpd_use_tls=yes smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache # See /usr/share/doc/postfix/TLS_README.gz in the postfix-doc package for # information on enabling SSL in the smtp client. myhostname = server1.mydomain.com alias_maps = hash:/etc/aliases alias_database = hash:/etc/aliases myorigin = /etc/mailname mydestination = relayhost = mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128 mailbox_command = procmail -a "$EXTENSION" mailbox_size_limit = 0 recipient_delimiter = + inet_interfaces = all # Virtual Configs virtual_uid_maps = static:5000 virtual_gid_maps = static:5000 virtual_mailbox_base = /home/vmail virtual_mailbox_domains = mysql:/etc/postfix/mysql_virtual_mailbox_domains.cf virtual_mailbox_maps = mysql:/etc/postfix/mysql_virtual_mailbox_maps.cf virtual_alias_maps = mysql:/etc/postfix/mysql_virtual_alias_maps.cf relay_domains = mysql:/etc/postfix/mysql_relay_domains.cf smtpd_recipient_restrictions = permit_mynetworks, permit_sasl_authenticated, reject_non_fqdn_hostname, reject_non_fqdn_sender, reject_non_fqdn_recipient, reject_unauth_destination, reject_unauth_pipelining, reject_invalid_hostname smtpd_sasl_auth_enable = yes smtpd_sasl_security_options = noanonymous virtual_transport=dovecot dovecot_destination_recipient_limit = 1 master.cf: # # Postfix master process configuration file. For details on the format # of the file, see the master(5) manual page (command: "man 5 master"). # # Do not forget to execute "postfix reload" after editing this file. # # ========================================================================== # service type private unpriv chroot wakeup maxproc command + args # (yes) (yes) (yes) (never) (100) # ========================================================================== smtp inet n - - - - smtpd #smtp inet n - - - 1 postscreen #smtpd pass - - - - - smtpd #dnsblog unix - - - - 0 dnsblog #tlsproxy unix - - - - 0 tlsproxy #submission inet n - - - - smtpd # -o smtpd_tls_security_level=encrypt # -o smtpd_sasl_auth_enable=yes # -o smtpd_client_restrictions=permit_sasl_authenticated,reject # -o milter_macro_daemon_name=ORIGINATING #smtps inet n - - - - smtpd # -o smtpd_tls_wrappermode=yes # -o smtpd_sasl_auth_enable=yes # -o smtpd_client_restrictions=permit_sasl_authenticated,reject # -o milter_macro_daemon_name=ORIGINATING #628 inet n - - - - qmqpd pickup fifo n - - 60 1 pickup cleanup unix n - - - 0 cleanup qmgr fifo n - n 300 1 qmgr #qmgr fifo n - - 300 1 oqmgr tlsmgr unix - - - 1000? 1 tlsmgr rewrite unix - - - - - trivial-rewrite bounce unix - - - - 0 bounce defer unix - - - - 0 bounce trace unix - - - - 0 bounce verify unix - - - - 1 verify flush unix n - - 1000? 0 flush proxymap unix - - n - - proxymap proxywrite unix - - n - 1 proxymap smtp unix - - - - - smtp # When relaying mail as backup MX, disable fallback_relay to avoid MX loops relay unix - - - - - smtp -o smtp_fallback_relay= # -o smtp_helo_timeout=5 -o smtp_connect_timeout=5 showq unix n - - - - showq error unix - - - - - error retry unix - - - - - error discard unix - - - - - discard local unix - n n - - local virtual unix - n n - - virtual lmtp unix - - - - - lmtp anvil unix - - - - 1 anvil scache unix - - - - 1 scache # # ==================================================================== # Interfaces to non-Postfix software. Be sure to examine the manual # pages of the non-Postfix software to find out what options it wants. # # Many of the following services use the Postfix pipe(8) delivery # agent. See the pipe(8) man page for information about ${recipient} # and other message envelope options. # ==================================================================== # # maildrop. See the Postfix MAILDROP_README file for details. # Also specify in main.cf: maildrop_destination_recipient_limit=1 # maildrop unix - n n - - pipe flags=DRhu user=vmail argv=/usr/bin/maildrop -d ${recipient} # # ==================================================================== # # Recent Cyrus versions can use the existing "lmtp" master.cf entry. # # Specify in cyrus.conf: # lmtp cmd="lmtpd -a" listen="localhost:lmtp" proto=tcp4 # # Specify in main.cf one or more of the following: # mailbox_transport = lmtp:inet:localhost # virtual_transport = lmtp:inet:localhost # # ==================================================================== # # Cyrus 2.1.5 (Amos Gouaux) # Also specify in main.cf: cyrus_destination_recipient_limit=1 # #cyrus unix - n n - - pipe # user=cyrus argv=/cyrus/bin/deliver -e -r ${sender} -m ${extension} ${user} # # ==================================================================== # Old example of delivery via Cyrus. # #old-cyrus unix - n n - - pipe # flags=R user=cyrus argv=/cyrus/bin/deliver -e -m ${extension} ${user} # # ==================================================================== # # See the Postfix UUCP_README file for configuration details. # uucp unix - n n - - pipe flags=Fqhu user=uucp argv=uux -r -n -z -a$sender - $nexthop!rmail ($recipient) # # Other external delivery methods. # ifmail unix - n n - - pipe flags=F user=ftn argv=/usr/lib/ifmail/ifmail -r $nexthop ($recipient) bsmtp unix - n n - - pipe flags=Fq. user=bsmtp argv=/usr/lib/bsmtp/bsmtp -t$nexthop -f$sender $recipient scalemail-backend unix - n n - 2 pipe flags=R user=scalemail argv=/usr/lib/scalemail/bin/scalemail-store ${nexthop} ${user} ${extension} mailman unix - n n - - pipe flags=FR user=list argv=/usr/lib/mailman/bin/postfix-to-mailman.py ${nexthop} ${user} dovecot unix - n n - - pipe flags=DRhu user=vmail:vmail argv=/usr/lib/dovecot/deliver -d ${recipient}

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• AD User Passwords expiring without any notifications?

  - by scooter133

  We setup password Policies in Active Directory to Expire peoples passwords after so many days. Well it looks like the time has come for the Expiration of the Passwords and people are getting locked out... There has been no warning of user passwords about to expire. They just come in to work and they cannot log in, the phones no longer connect, nothing. Reset the password and all is good. Some of the users are locked out, though most are not, they just cannot log in. On setting the password Expiration, I didn't see anything about nor warning the users of the impending expiration. Seems like it used to warn you 15 days or so before it would expire. Clients range from: WinXP, WinVista, Win7 and Server 2008R2 Remote Desktop Services. How can I make sure my users are warned of the Expiration? Resultant Set of Policy for User that was not prompted: Account Policies/Password Policy Policy Setting Winning GPO Enforce password history 10 passwords remembered Default Domain Policy Maximum password age 270 days Default Domain Policy Minimum password age 0 days Default Domain Policy Minimum password length 4 characters Default Domain Policy Password must meet complexity requirements Disabled Default Domain Policy Store passwords using reversible encryption Disabled Default Domain Policy Account Policies/Account Lockout Policy Policy Setting Winning GPO Account lockout duration 20 minutes Default Domain Policy Account lockout threshold 5 invalid logon attempts Default Domain Policy Reset account lockout counter after 15 minutes Default Domain Policy Local Policies/Audit Policy Policy Setting Winning GPO Audit account logon events Failure Default Domain Policy Audit account management Success, Failure Default Domain Policy Audit directory service access Success, Failure Default Domain Policy Audit logon events Failure Default Domain Policy Audit policy change Success, Failure Default Domain Policy Audit privilege use Failure Default Domain Policy Local Policies/Security Options Interactive Logon Policy Setting Winning GPO Interactive logon: Prompt user to change password before expiration 7 days Default Domain Policy

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• What could the negative effects be of attaching to a process as a debugger?

  - by I_like_traffic_lights

  Background A client of mine has a major problem. They have a CRM system, which was created by a single person over a period of 9 years. Unfortunatelly, a few weeks ago, this person died. I believe the company has learned their lesson, and they have started a project of rewriting the CRM system to a modern platform. I have been hired to create a solution in the meantime to make adaptations to the CRM system. I have given up understanding the code, as this would take too long. My solution, is therefore, to make a window and show this on top of the CRM system, whenever this CRM system is showing. This part works fine, but my major problem is extracting the data from the CRM system. Proposed solution After excluding 6 approaches, including runtime code injection, memory searching, database integration, I have arrived at attaching to the process as a debugger, so I get notified about event, and use this in combination with reading from process memory. This approach seems to work, but I am worried about possible side-effects of this approach. Question What are the dangers of using this in a production environment, where there are 250 employees utilizing the system. Needless to say, I cannot risk reducing the already shaky stability of the system.

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• How To Check If a Transaction Related to Oracle Asset Tracking Has Been Accounted in SLA

  - by LuciaC-Oracle

  In Oracle Asset Tracking (OAT), we often see situations where a pending transaction has failed to be processed by the OAT programs. Typical situations can be: a pending transaction errors with "Unable to derive accounts from sub ledger accounting for the material transaction" a transaction is not picked by OAT programs. The Create Accounting program log file will show error messages and possible corrective actions to solve the error.  But as this is usually a scheduled program, often any errors that are reported are missed by users. To aid OAT users to identify if a transaction has failed and accounting has not been created, we have now created a SQL script which can be run for any pending transaction: How To Check If a Transaction Related to Oracle Asset Tracking Has Been Accounted in SLA ? (Doc ID 1673414.1)Using the script in this note, the user can pass the material transaction ID for the related transaction and the script will check if SLA accounting entries have been created for this specific transaction or not.If the SLA accounting entries have not been created, the script will prompt the user to run Create Accounting program.  After Create Accounting has been run, the user can run the script again to confirm that accounting has been created.

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• Your Feedback on Oracle Asset Tracking

  - by LuciaC-Oracle

  Oracle Asset Tracking Development strives to improve customer satisfaction with our Oracle Asset Tracking product.  In this context, they are very interested in getting your feedback about the Oracle Asset Tracking module. Recently, we have seen more and more customers using OAT and we would like to know for example: Have you have encountered any product gaps that need to be addressed? Are there business flows that do not suit your requirements? What new features you want to see in the product? Please share your feedback with us and we will discuss it with Oracle Asset Tracking Development and Product teams to improve the product. To share your feedback either post to the dedicated thread in the MOS Install Base Community here OR add a comment to this blog post (note that the blog comment you enter won't immediately be visible in the blog).

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• Oracle Service Contracts – Calculate Estimated Tax with Higher Accuracy

  - by LuciaC-Oracle

  On a Service Contract the tax rate and its effectivity can change over the contract duration.  Hence, service organizations need to provide an accurate picture of the estimated tax that the customer might end up paying.  Prior to Release 12.1.3+, the Oracle Service Contracts application calculated the estimated tax based on the line/ sub line start date.  With Release 12.1.3+ (via Patch 16601269:R12.OKS.B) , new functionality provides users with an option to calculate tax at contract billing schedule level, thereby considering the changes in tax rate effectivity at that level.A new profile option 'OKS: Calculate Tax at Schedule' has been introduced which can be used to control whether the existing or new functionality is used.  If the profile is set to 'Yes' the application calculates tax at the billing schedule level for all lines/ sub lines.  For more details on the implementation steps and functionality, please refer to Doc ID 1676700.1: Oracle Service Contracts – How To Calculate Estimated Tax with Higher Accuracy.

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• Universal Work Queue Quick Filter Examples

  - by LuciaC-Oracle

  If you use Universal Work Queue then it's likely that you will want to define and use your own Quick Filters.  Quick Filters allow you to focus on specific work classes based on assigned criteria in a node. This makes it much easier for Agents to view their work grouped in a meaningful way.How to create Universal Work Queue - Quick Filters (Doc ID 803163.1) gives two worked examples to help you understand how to create your own Quick Filters:     Adding a 'Resource Group' filter     Adding an Overdue Amounts filter for use in Collections. We hope you find these examples useful.  Let us know by providing feedback on the document itself or, why not post to the MOS Service Community with your experience and suggestions.

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