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  • Which libraries use the "We Know Where You Live" optimization for std::make_shared?

    - by KnowItAllWannabe
    Over two years ago, Stephan T. Lavavej described a space-saving optimization he implemented in Microsoft's implementation of std::make_shared, and I know from speaking with him that Microsoft has nothing against other library implementations adopting this optimization. If you know for sure whether other libraries (e.g., for Gnu C++, Clang, Intel C++, plus Boost (for boost::make_shared)) have adopted this implementation, please contribute an answer. I don't have ready access to that many make_shared implementations, nor am I wild about digging into the bowels of the ones I have to see if they've implemented the WKWYL optimization, but I'm hoping that SO readers know the answers for some libraries off-hand. I know from looking at the code that as of Boost 1.52, the WKWYL optimization had not been implemented, but Boost is now up to version 1.55. Note that this optimization is different from std::make_shared's ability to avoid a dedicated heap allocation for the reference count used by std::shared_ptr. For a discussion of the difference between WKWYL and that optimication, consult this question.

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  • SEO: It's recommended to upload and put live a beta / non-finished version of web site??

    - by Jonathan
    I'm working on this big website and I want to put it online before its fully finished... I'm working locally and the database is getting really big so I wanted to upload the website and continue to work on it in the server, but allowing people to enter, so I can test. The question is if this is good for SEO, I mean, there are a lot of things SEO related that are incomplete.. For example: there are no friendly URLs, no sitemap, no .htacces file, lot of 'in-construction' sections... Does Google will penalize me forever? How does it works? Google indexes adn get the structure of the site just once or its constantly updating and checking for changes??? What i should do? What you recommend?!!?

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  • How to redirect a live data stream adding to it another header and returning it on demand? (PHP)

    - by Ole Jak
    I have a url like http://localhost:8020/stream.flv On request to my php sctipt I want to return (be something like a proxy) all data I can get from that URL (so I mean my php code should get data from that url and give it to user) and my header and my beginning of file. So I have my header and some data I want to write in the beginning of response like # content headers header("Content-Type: video/x-flv"); header("Content-Disposition: attachment; filename=\"" . $fileName . "\""); header("Content-Length: " . $fileSize); # FLV file format header if($seekPos != 0) { print('FLV'); print(pack('C', 1)); print(pack('C', 1)); print(pack('N', 9)); print(pack('N', 9)); } How to do such thing?

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  • mfc, how can i make a proccess in an OnLButtonDown() event happen again and again untill i live the

    - by Erez
    What happen untill now is this... Any line happens once, and if i use a while(1) or while (nFlags == MK_LBUTTON) its working as it should but i get a crash... The other problem, or mabye the same one is the delay if i will be able to do it, mabye using while() with Timer()????? I was thinking about Timer() to recall the function with delay but i can't call OnLButtonDown() becouse as i understand it only a messege can call it with the arguments..... 10x

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  • Adding a clustered index to a SQL table: what dangers exist for a live production system?

    - by MoSlo
    Right, keep in mind i need to describe this by abstracting all possible confidential info: I've been put in charge of a 10-year old transactional system of which the majority business logic is implemented at database level (triggers, stored procedures etc). Win2000 server, MSSQL 2000 Enterprise. No immediate plans for replacing/updating the system are being considered :( The core process is a program that executes transactions - specifically, it executes a stored procedure with various parameters, lets call it sp_ProcessTrans. The program executes the stored procedure at asynchronous intervals. By itself, things work fine. But there are 30 instances of this program on remotely located workstations, all of them asynchronously executing sp_ProcessTrans and then retrieving data from the SQL server (execution is pretty regular - ranging 0 to 60 times a minute, depending on what items the program instance is responsible for) . Performance of the system has dropped considerably with 10 yrs of data growth: the reason is the deadlocks and specifically deadlock wait times. The deadlock is on the Employee table. I have discovered: In sp_ProcessTrans' execution, it selects from an Employee table 7 times (dont ask) The select is done on a field that is NOT the primary key No index exists on this field. Thus a table scan is performed. 7 times. per transaction So the reason for deadlocks is clear. I created a non-unique ordered clustered index on the field (field looks good, almost unique, NUM(7), very rarely changes). Immediate improvement in the test environment. The problem is that i cannot simulate the deadlocks in a test environment (I'd need 30 workstations; i'd need to simulate 'realistic' activity on those stations, so visualization is out). I need to know if i must schedule downtime. Creating an index shouldn't be a risky operation for MSSQL, but is there any danger (data corruption in transactions/select statements/extra wait time etc) to create this field index on the production database while the transactions are still taking place? (although i can select a time when transactions are fairly quiet through the 30 stations) Are there any hidden dangers i'm not seeing (not looking forward to needing to restore the DB if something goes wrong, restoring would take a lot of time with 10yrs of data).

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  • Is a live internet connection required for push notification?

    - by Heshan Perera
    This maybe a silly question, but I need confirmation and I have no one else to ask. I am trying to understand the implications of implementing my own push notification for android mobile devices. This requires a continuous TCP connection to a server, though most of the time it will be idle. My assumption is that, even when idle, for the server to be able to push data to the client through the TCP connection, an active internet connection will always be required, and if the connection is disrupted (i.e. the user switches the connection off) this push will no longer be possible. Is this assumption correct ?

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  • What's the steps for SQL optimization and changes without reflect live system ?

    - by Space Cracker
    we have a big portal that build using SharePoint 2007 , asp.net 3.5 , SQL Server 2005 .. many developers work in it since 01/2008 and we are now doing huge analysis for current SQL Databases [not share-point DB ] to optimize and enhance it. The main db have about 330 table and 1720 stored procedure (SP) created from 01/2008 till now Many table names / Columns is very long and we want to short it we found SP names is written in 25 format :( , some of them are very complex and also we want to rename many SP parameters need to be renamed one of the biggest table is Registered user table, that will be spitted in more than one table for some optimization, many columns name will be changed I searched for the way that i can rename table names ,columns and i found SQL refactor tool but i still trying it .. my questions : Is SQl Refactor is the best tool for renaming ? or is there any other one ? if i want to make it manually, is there any references or best practice for that ? How can i do such changes in fast and stable way .. i search for recommendations and case studies if exist ?

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  • Silverlight and M-V-VM - Where should a timer live?

    - by Bill Jeeves
    I'm creating a simple monitoring tool in Silverlight. It talks to a web service to retrieve the status information and store it in the ViewModel. This needs to happen once per minute so I'm going to add a timer for this purpose (probably a DispatcherTimer). My question is, where should the timer go in an M-V-VM architecture? In the ViewModel or the View?

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  • Wget works, Ping doesn't

    - by derty
    There are some anomalies on a Virtuozzo virtualized Debian 4 (I know, I'm gonna upgrade this one asap, but there dependences). We run some Websites on this one. And a view Days ago exmi4 wasnt able to send mails to SOME people. I'll use live.com as exampledomain! So some of this people got mails and some didn't. Some of the mails got stuck in the queue, and after 2 days they went out!! My Nagios never showed problems with the internet connection or disk space Now i wanted to install "dig" to look how he's solving the dns request. And this Debian tells me he doesn't know dig.. Long story made short, Debian is able to download sites with exact IP or even with wget live.com, but it is not able to ping live.com. I'm 99% sure that the networking is right and the routing too! Some examples of my tring below: wget live.com downloads the site ping live.com ping http://www.live.com ping http://live.com returns: ping: unknown host live.com EDIT: i now use heise.de not live.com any more. and i found out i can ping the heise.de server by using it's IP-address. myserver:~# ping 193.99.144.85 PING 193.99.144.85 (193.99.144.85) 56(84) bytes of data. 64 bytes from 193.99.144.85: icmp_seq=1 ttl=248 time=12.7 ms 64 bytes from 193.99.144.85: icmp_seq=2 ttl=248 time=12.6 ms 64 bytes from 193.99.144.85: icmp_seq=3 ttl=248 time=12.9 ms 64 bytes from 193.99.144.85: icmp_seq=4 ttl=248 time=13.1 ms 64 bytes from 193.99.144.85: icmp_seq=5 ttl=248 time=13.1 ms --- 193.99.144.85 ping statistics --- 5 packets transmitted, 5 received, 0% packet loss, time 4001ms rtt min/avg/max/mdev = 12.671/12.924/13.163/0.238 ms EDIT 2: myserver:/etc/apt# dig heise.de ; <<>> DiG 9.3.4-P1.2 <<>> heise.de ;; global options: printcmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 40551 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 5, ADDITIONAL: 3 ;; QUESTION SECTION: ;heise.de. IN A ;; ANSWER SECTION: heise.de. 2266 IN A 193.99.144.80 ;; AUTHORITY SECTION: heise.de. 1622 IN NS ns.pop-hannover.de. heise.de. 1622 IN NS ns.s.plusline.de. heise.de. 1622 IN NS ns.plusline.de. heise.de. 1622 IN NS ns2.pop-hannover.net. heise.de. 1622 IN NS ns.heise.de. ;; ADDITIONAL SECTION: ns.plusline.de. 265 IN A 212.19.48.14 ns.pop-hannover.de. 5113 IN A 193.98.1.200 ns2.pop-hannover.net. 15150 IN A 62.48.67.66 ;; Query time: 2 msec ;; SERVER: 193.200.112.80#53(193.200.112.80) ;; WHEN: Tue Oct 9 13:03:50 2012 ;; MSG SIZE rcvd: 216

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  • XNA Notes 007

    - by George Clingerman
    Every week I keep wondering if there’s going to be enough activity in the community to keep doing these notes on a weekly basis and every week I’m reminded of just how awesome and active the XNA community is. There’s engines being made, tutorials being created, games being crafted. There’s information being shared, questions being answered and then there’s another whole community around the Xbox LIVE Indie Games themselves. It’s really incredibly to just watch all that’s going on and I’m glad I’m playing a small part in all of this. So here’s what I noticed happening in the XNA community last week. If there’s things I’m missing, always feel free to let me know. I love learning about new corners of the XNA community that I wasn’t aware of or just have been missing! XNA Developers: Uditha Bandara held an XNA Game Development Workshops at Singapore Universities http://uditha.wordpress.com/2011/02/18/xna-game-development-workshops-at-singapore-universities-event-update/ Binary Tweed gives his talks about Indie City and gives his opinion on the false promise of digital distribution http://www.develop-online.net/news/37053/OPINION-The-false-promise-of-digital-distribution Kris Steele posts his Trivia or Die postmortem http://www.krissteele.net/blogdetails.aspx?id=246 @MadNinjaSkills (James Johnston) posts his feelings on testing for XBLIG http://www.ezmuze.co.uk/101 Simon (@DDReaper) posts hints and tips for XNA developers to help get the size of their projects down http://twitter.com/#!/DDReaper/status/38279440924545024 http://xna-uk.net/blogs/darkgenesis/archive/2011/02/17/look-at-the-size-of-that-thing.aspx Michael B. McLaughlin proving why he should be an XNA MVP posts the list of commonly used value types in XNA games http://geekswithblogs.net/mikebmcl/archive/2011/02/17/list-of-commonly-used-value-types-in-xna-games.aspx http://twitter.com/#!/mikebmcl/status/38166541354811392 Paul Powell (@ITSligoPaul) posts about a common sprite batch as a game service http://itspaulsblog.blogspot.com/2011/02/xna-common-sprite-batch-as-game-service.html @SigilXNA (John Defenbaugh) posts his new level editor video for the sequel to Opac’s Journey http://twitter.com/SigilXNA/statuses/36548174373982209 http://twitter.com/#!/SigilXNA/status/36548174373982209 http://youtu.be/QHbmxB_2AW8 @jwatte updates kW Animation for XNA 4.0 http://www.enchantedage.com/xna-animation @DSebJ posts Blender to SunBurn http://twitter.com/#!/DSebJ/status/36564920224976896 http://dsebj.evolvingsoftware.com/?p=187 Ads and WP7 Games - @mechaghost shares his revenue data for his ad based games http://www.occasionalgamer.com/2011/02/09/ads-and-wp7-games/ Xbox LIVE Indie Games (XBLIG): Steven Hurdle posts day 100 of his quest to find a fantastic XBLIG purchase every day http://writingsofmassdeduction.com/2011/02/17/day-100-radiangames-ballistic/ Xbox 360 Indie Game Buying Guide - 12 games for $60 including several Xbox LIVE Indie games! (although if the XNA community was asked we could have recommended 60 games for $60...) http://www.indiegamemag.com/xbox360-indie-games-buying-guide/ The best selling Xbox LIVE Indie games of 2010 http://www.1up.com/news/xbox-live-most-popular-games I’d buy that for a dollar! - the California Literary Review points out a few gems on the XBLIG marketplace (and other places) where you can game on the cheap. http://calitreview.com/14125 Armless Octopus Episode 39 - The Indie Gem Octocast http://www.armlessoctopus.com/2011/02/17/armless-octocast-episode-39-the-indie-gem-octocast/ Ska Studios posts a plethora of updates http://www.ska-studios.com/2011/02/11/good-morning-gato-49/ http://www.ska-studios.com/2011/02/14/vampire-smile-valentines/ http://www.ska-studios.com/2011/02/16/the-dishwasher-vs-finds-a-home/ Kotaku posts about the Xbox LIVE Indie Game that makes you go Pew Pew Pew Pew Pew Pew http://kotaku.com/#!5760632/the-game-that-makes-you-go-pew-pew-pew-pew-pew-pew-pew GameMarx continues to be active and doing a ton for the XBLIG community reviews and Top 5 indie games of the week 2/4-2/10 http://www.gamemarx.com/video/the-show/22/ep-9-february-11-2010.aspx a new podcast Xbox Indie New Releases http://twitter.com/#!/gamemarx/status/36888849107910656 http://www.gamemarx.com/news/2011/02/13/a-new-podcast-xbox-indie-new-releases.aspx @MasterBlud uploads Indocalypse XBLIG Collections #2 http://www.youtube.com/watch?v=uzCZSv075mc&feature=youtu.be&a http://twitter.com/#!/MasterBlud/status/37100029697064960 Just Press Start interviews Michael Hicks from MichaelArts, 18 year old creator of Honor in Vengeance http://justpressstart.net/?p=465 Achievement Locked interviews Kris Steele of FunInfused Games http://xboxindies.wordpress.com/2011/02/11/interview-fun-infused-games/ XNA Game Development: XNA -UK launches their XAP test service to help the XNA community http://xna-uk.net/blogs/news/archive/2011/02/18/xna-uk-xap-test-service-now-live.aspx Transmute shows off a video of the standard character editor http://www.youtube.com/watch?v=qqH6gErG948&feature=youtu.be Microsoft Tech Student introduces their first tech student of the month.  Meet Daniel Van Tassel from the University of Utah and learn how he created an Xbox LIVE Indie Game using XNA Studio http://blogs.msdn.com/b/techstudent/archive/2010/12/22/introducing-our-first-tech-student-of-the-month-daniel-van-tassel.aspx XNA for Silverlight Developers Part 3 - Animation (transforms) http://www.silverlightshow.net/items/XNA-for-Silverlight-developers-Part-3-Animation-transforms.aspx XNA for Silverlight Developers Part 4 - Animation (frame based) http://www.silverlightshow.net/items/XNA-for-Silverlight-developers-Part-4-Animation-frame-based.aspx @suhinini tweets about an XNA Sprite Font generation tool http://twitter.com/#!/suhinini/status/36841370131890176 http://www.nubik.com/SpriteFont/ XNATouch 1.5 is out and in it’s words is faster, simpler, more reliable and has the XNA 4.0 API http://monogame.codeplex.com/releases/view/60815 IndieCity is hosting marketing workshops for Indie Developers (UK and US) http://forums.create.msdn.com/forums/p/75197/457654.aspx#457654 New York Students - Learn XNA and Silverlight for Xbox 360 and Windows Phone 7 http://forums.create.msdn.com/forums/p/72753/456964.aspx#456964 http://blogs.msdn.com/b/andrewparsons/archive/2011/01/13/learn-to-build-your-own-games-for-xbox-360-and-windows-phone-7.aspx http://blogs.msdn.com/b/andrewparsons/archive/2011/01/13/build-a-game-in-48-hours-win-a-kinect-or-windows-phone-7.aspx Extra Credits: Videogame Music http://www.escapistmagazine.com/videos/view/extra-credits/2019-Videogame-Music Steve Pavlina posts an article with useful information for all XNA/XBLIG developers http://www.stevepavlina.com/blog/2011/02/completion-vs-perfection/

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  • ASP.NET Routing not working on IIS 7.0

    - by Rick Strahl
    I ran into a nasty little problem today when deploying an application using ASP.NET 4.0 Routing to my live server. The application and its Routing were working just fine on my dev machine (Windows 7 and IIS 7.5), but when I deployed (Windows 2008 R1 and IIS 7.0) Routing would just not work. Every time I hit a routed url IIS would just throw up a 404 error: This is an IIS error, not an ASP.NET error so this doesn’t actually come from ASP.NET’s routing engine but from IIS’s handling of expressionless URLs. Note that it’s clearly falling through all the way to the StaticFile handler which is the last handler to fire in the typical IIS handler list. In other words IIS is trying to parse the extension less URL and not firing it into ASP.NET but failing. As I mentioned on my local machine this all worked fine and to make sure local and live setups match I re-copied my Web.config, double checked handler mappings in IIS and re-copied the actual application assemblies to the server. It all looked exactly matched. However no workey on the server with IIS 7.0!!! Finally, totally by chance, I remembered the runAllManagedModulesForAllRequests attribute flag on the modules key in web.config and set it to true: <system.webServer> <modules runAllManagedModulesForAllRequests="true"> <add name="ScriptCompressionModule" type="Westwind.Web.ScriptCompressionModule,Westwind.Web" /> </modules> </system.webServer> And lo and behold, Routing started working on the live server and IIS 7.0! This seems really obvious now of course, but the really tricky thing about this is that on IIS 7.5 this key is not necessary. So on my Windows 7 machine ASP.NET Routing was working just fine without the key set. However on IIS 7.0 on my live server the same missing setting was not working. On IIS 7.0 this key must be present or Routing will not work. Oddly on IIS 7.5 it appears that you can’t even turn off the behavior – setting runtAllManagedModuleForAllRequests="false" had no effect at all and Routing continued to work just fine even with the flag set to false, which is NOT what I would have expected. Kind of disappointing too that Windows Server 2008 (R1) can’t be upgraded to IIS 7.5. It sure seems like that should have been possible since the OS server core changes in R2 are pretty minor. For the future I really hope Microsoft will allow updating IIS versions without tying them explicitly to the OS. It looks like that with the release of IIS Express Microsoft has taken some steps to untie some of those tight OS links from IIS. Let’s hope that’s the case for the future – it sure is nice to run the same IIS version on dev and live boxes, but upgrading live servers is too big a deal to do just because an updated OS release came out. Moral of the story – never assume that your dev setup will work as is on the live setup. It took me forever to figure this out because I assumed that because my web.config on the local machine was fine and working and I copied all relevant web.config data to the server it can’t be the configuration settings. I was looking everywhere but in the .config file forever before getting desperate and remembering the flag when I accidentally checked the intellisense settings in the modules key. Never assume anything. The other moral is: Try to keep your dev machine and server OS’s in sync whenever possible. Maybe it’s time to upgrade to Windows Server 2008 R2 after all. More info on Extensionless URLs in IIS Want to find out more exactly on how extensionless Urls work on IIS 7? The check out  How ASP.NET MVC Routing Works and its Impact on the Performance of Static Requests which goes into great detail on the complexities of the process. Thanks to Jeff Graves for pointing me at this article – a great linked reference for this topic!© Rick Strahl, West Wind Technologies, 2005-2011Posted in IIS7  Windows  

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  • gparted won't boot from liveCD

    - by ant2009
    Hello, Fedora 12 2.6.32.9-70.fc12.i686 I downloaded the gparted iso and burnt it to a CD. gparted-live-0.5.2-1 This GParted Live was created by: create-gparted-live -l en -b u -e e -d sid -m http://free.nchc.org.tw/debian -s http://free.nchc.org.tw/debian-security -g http://free.nchc.org.tw/drbl-core -n 2.6.32-3 -i 0.5.2-1 The files and folders: isolinux live syslinux COPYING GParted-Live-Version I put the disk in and reboot. Nothing happens. I just get a flashing cursor in the top left hand corner. I then have to switch of the power button to get it to reboot. I have done this a number of time and the results are the same. Can anyone tell me how to boot from the gparted liveCD? Many thanks for any suggestions,

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  • Ubuntu 12.04 Install - Black Screen - No Grub - Have run Boot Repair Disk

    - by Pat
    Day 4 of my purgatory. History: Had problems with live CD at first, had to set the "nomodeset" option ... and then it worked fine. Installed Ubuntu "Alongside" Windows XP from live CD (NOT wubi) Upon reboot after installation, I get the BIOS ... and then a black screen. If I hit shift after the BIOS screen I get text that says "loading GRUB ..", but then no GRUB ... just a black screen. What I have tried to do: Total re-installation ... 3 times now. Also tried with wubi, same black screen. Have gone back to the normal (non-wubi) install. After installation, I tried re-booting the live cd ... and trying to change GRUB file using: sudo gedit /etc/default/grub ... to "nomodeset" and "timeout=10" ... but won't let me save my changes because I'm using the live cd "in memory" system and don't have permissions to the disks (I think). I tried logging in ... but it won't let me. I then read many posts on this site. I'm stuck. This morning, I ran the "boot repair disk". Results here: http://paste.ubuntu.com/1132333/ What I think is wrong: Since I can get the live CD to run (perfectly) with the "nomodeset" option, I think all I need to do is get to GRUB to change that ... but I can't get to GRUB. Appreciate any advice. Pat Day 5 ... I downloaded "Super Grub 2 Disk" from: http://www.supergrubdisk.org/super-grub2-disk/ This looks promising. I can boot the disk and it brings me to a GRUB program that allows me to: 1) Boot to Windows ... which works 2) Boot to Ubuntu ... which does NOT work When I choose boot to Ubuntu, I get lines across the screen which is an obvious video card problem. Likely because I need to set the "nomodeset" option. So, I attempted to use super grub2 to edit the grub file ... but it is TOTALLY different than the Ubuntu grub file ... and I don't know where to put the "nomodeset" option. Still stuck ... The bottom line is that: 1) I need to edit /etc/default/grub on sda(1) ... which is my boot drive ... to add the "nomodeset" option 2) To do that I need to get into grub ... but, I can't. Holding down shift just echo's "loading grub .." and then takes me to a black screen 3) I can boot to the live CD by setting nomodeset .... but I cannot access the hard disk as root ... I can't save my changes! Can anyone tell me how to login as root for the filesystem from the live CD ... so I can edit the grub file on the HARD DISK ... and then run update-grub??

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  • GA UA codes for testing site - set up

    - by Drew
    Anyone know the process for using a GA live UA code to test a site in development. I.e. I have a live site with a GA UA code attached, tracking live traffic data etc e.g. UA-123456. I've been told that there is a way to produce another code associated to the primary code to use on the testing version of my live site e.g. test code could be UA-123457. Can anyone shed some light on this? If not possible should I just set up a completely separate GA account for my testing site?

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  • Allow user to SUDO a script without password.

    - by John Isaacks
    I have a php script with this: <?php #echo exec('whoami'); $output = shell_exec('bash /usr/local/svn/bash_repo/make-live'); echo "$output"; ?> The make-live script contains this: #!/bin/bash cd /var/www-cake sudo svn checkout file:///usr/local/svn/bash_repo/repo/ echo "Head revision has been pushed to live server" So the PHP user who is www-data needs to have nopasswd for that script. I am told I need to add: www-data ALL=NOPASSWD: /usr/local/svn/bash_repo/make-live To sudoers to allow this. First I run sudo visudo but I have no experience with vi so I try to open it in gedit with export EDITOR=gedit && sudo -E visudo which then just opens a sudoers.tmp file which is empty. I add the line and save it. But it doesn't do save. So I just try sudo visudo and I add the line right beneath this part: # User privilege specification root ALL=(ALL) ALL www-data ALL=NOPASSWD: /usr/local/svn/bash_repo/make-live I closed out sudoers and reopened to verify that it has saved. I even restart apache. I run the php file and it still doesn't work. What am I missing?

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Boot path not found, cannot start OS

    - by Dustin
    My desktop is 12.04 64bit, and it cannot boot from the hard drive anymore. When I attempt to it just is stuck on a blank screen with an blinking dash, and nothing happens. I checked with the bios trouble shoot for problems and it said that no boot path could be found. I do not know why this is happening, but need to fix it because it used to boot up normally. What I need to know is how to fix it. I can boot into a live DVD. Also, there were a few boots I would attempt to boot into a live USB, then it would boot to the hard drive, but that does not work any more. So with the live DVD (it is an 10.04 LTS 32bit), is there any means to correct the boot path from the live DVD? Thank you for your time and answers.

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  • Is it a bad idea to release software on the night before Christmas?

    - by Conor
    We're about to go live with a new version of our system. It's getting really close to Christmas. I work in a very small company. Everyone will be on leave or sporadically available over the next week or so. I've argued with my boss that this is very risky and that we should go live in the new year when everyone is back and when we can provide full support. He is unflinching - he argues that we need to go live sooner - so that we can get new users and more revenue which we need. The number of new users will be minor amount over the next week or so. There has been a decent amount of system testing performed on the system. However a new live system, in my experience, needs a lot of care and attention in the first few days. Am I being pessimistic or realistic? Update - January: The system did not go live over Christmas. Ongoing system testing revealed various problems. So no support issues to deal with. Still preparing for release...

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  • Consolidating Contacts from Multiple Services

    - by SquareWheel
    I'm looking for a good way to consolidate my many email/messenger contacts through my different accounts and services. I'd like to have all my contacts in one place, or have them sync between all my different services so they are the same everywhere. If possible, it should support Live Mail/Messenger, Google Contacts, and mobile syncing. Windows Live Mail is great for accessing all your mail accounts, but the contacts viewer only works for contacts affiliated with that Live account. I could go for the contacts folder built into Vista and above, but Live messenger doesn't access that so I would have a separate set of contacts for my IM account. Is there software, or an online service, that can do this? If this is asking to much, is there a proper solution to Live/Google Contacts bidirectional sync?

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  • Partner Webcast: Service Automation - September 19th, 11:00am PST (20:00 CET)

    - by Richard Lefebvre
    LIVE PARTNERCAST Save the Date: September 19th, 11:00am Pacific Streaming Live at partners.oracle.com Hosted by Rachel Lunt, Director of Global Business Unit Partner Enablement Topic: Service Automation Guests: Patrick Ty, Sr. Solutions Manager of Partner Enablement for Oracle Commerce. Jim Richmond, Director of US eBusiness Consulting at RealDecoy. John Sekevitch, Managing Director for Aaxis Commerce. Karl Helfner, Partner Enablement Manager covering RightNow CX Cloud Service at Oracle. How do I view a live OPN PartnerCast? PartnerCasts can be viewed once a month, live from the Oracle PartnerNetwork homepage. Audience members have the opportunity to submit questions during the show via chat or social media outlets, many of which are answered on-air. Missed the last PartnerCast? Replays of each segment are published to the replay tab here, the Oracle Media Network, and Oracle PartnerNetwork’s YouTube channel.  You can also subscribe to the PartnerCast RSS Feed and view through your favorite newsreader

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