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  • UndoRedo on Nodes

    - by Geertjan
    When a change is made to the property in the Properties Window, below, the undo/redo functionality becomes enabled: When undo/redo are invoked, e.g., via the buttons in the toolbar, the display name of the node changes accordingly. The only problem I have is that the buttons only become enabled when the Person Window is selected, not when the Properties Window is selected, which would be desirable. Here's the Person object: public class Person implements PropertyChangeListener {     private String name;     public static final String PROP_NAME = "name";     public Person(String name) {         this.name = name;     }     public String getName() {         return name;     }     public void setName(String name) {         String oldName = this.name;         this.name = name;         propertyChangeSupport.firePropertyChange(PROP_NAME, oldName, name);     }     private transient final PropertyChangeSupport propertyChangeSupport = new PropertyChangeSupport(this);     public void addPropertyChangeListener(PropertyChangeListener listener) {         propertyChangeSupport.addPropertyChangeListener(listener);     }     public void removePropertyChangeListener(PropertyChangeListener listener) {         propertyChangeSupport.removePropertyChangeListener(listener);     }     @Override     public void propertyChange(PropertyChangeEvent evt) {         propertyChangeSupport.firePropertyChange(evt);     } } And here's the Node with UndoRedo enablement: public class PersonNode extends AbstractNode implements UndoRedo.Provider, PropertyChangeListener {     private UndoRedo.Manager manager = new UndoRedo.Manager();     private boolean undoRedoEvent;     public PersonNode(Person person) {         super(Children.LEAF, Lookups.singleton(person));         person.addPropertyChangeListener(this);         setDisplayName(person.getName());     }     @Override     protected Sheet createSheet() {         Sheet sheet = Sheet.createDefault();         Sheet.Set set = Sheet.createPropertiesSet();         set.put(new NameProperty(getLookup().lookup(Person.class)));         sheet.put(set);         return sheet;     }     @Override     public void propertyChange(PropertyChangeEvent evt) {         if (evt.getPropertyName().equals(Person.PROP_NAME)) {             firePropertyChange(evt.getPropertyName(), evt.getOldValue(), evt.getNewValue());         }     }     public void fireUndoableEvent(String property, Person source, Object oldValue, Object newValue) {         manager.addEdit(new MyAbstractUndoableEdit(source, oldValue, newValue));     }     @Override     public UndoRedo getUndoRedo() {         return manager;     }     @Override     public String getDisplayName() {         Person p = getLookup().lookup(Person.class);         if (p != null) {             return p.getName();         }         return super.getDisplayName();     }     private class NameProperty extends PropertySupport.ReadWrite<String> {         private Person p;         public NameProperty(Person p) {             super("name", String.class, "Name", "Name of Person");             this.p = p;         }         @Override         public String getValue() throws IllegalAccessException, InvocationTargetException {             return p.getName();         }         @Override         public void setValue(String newValue) throws IllegalAccessException, IllegalArgumentException, InvocationTargetException {             String oldValue = p.getName();             p.setName(newValue);             if (!undoRedoEvent) {                 fireUndoableEvent("name", p, oldValue, newValue);                 fireDisplayNameChange(oldValue, newValue);             }         }     }     class MyAbstractUndoableEdit extends AbstractUndoableEdit {         private final String oldValue;         private final String newValue;         private final Person source;         private MyAbstractUndoableEdit(Person source, Object oldValue, Object newValue) {             this.oldValue = oldValue.toString();             this.newValue = newValue.toString();             this.source = source;         }         @Override         public boolean canRedo() {             return true;         }         @Override         public boolean canUndo() {             return true;         }         @Override         public void undo() throws CannotUndoException {             undoRedoEvent = true;             source.setName(oldValue.toString());             fireDisplayNameChange(oldValue, newValue);             undoRedoEvent = false;         }         @Override         public void redo() throws CannotUndoException {             undoRedoEvent = true;             source.setName(newValue.toString());             fireDisplayNameChange(oldValue, newValue);             undoRedoEvent = false;         }     } } Does anyone out there know how to have the Undo/Redo functionality enabled when the Properties Window is selected?

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  • Understanding the JSF Lifecycle and ADF Optimized Lifecycle

    - by Steven Davelaar
    While coaching ADF development teams over the years, I have noticed that many developers lack a basic understanding of Java Server Faces, in particular the JSF lifecycle and how ADF optimizes this lifecycle in specific situations. As a result, ADF developers who are tasked to build a seemingly simple ADF page, can get extremely frustrated by the -in their eyes- unexpected or unlogical behavior of ADF.  They start to play with the immediate property and the partialTriggers property in a trial-and-error manner. Often, they play with these properties until their specific issue is solved, unaware of other more severe bugs that might be introduced by the values they choose for these properties. So, I decided to submit a presentation for the UKOUG entitled "What you need to know about JSF to be succesful with ADF".  The abstract was accepted, and I started putting together the presentation and demo application. I built up a demo application step-by-step, trying to cover the JSF-related  top issues and challenges I encountered over the years in a simple "Hello World" demo. This turned out to be both a very time-consuming and very interesting journey. I had never thought I would learn so much myself in preparing this presentation. I never thought I would end up with potentially controversial conclusions like "Never set immediate=true on an editable component".  I did not realize the sometimes immense implications of the ADF optimized lifecycle beforehand. I never thought that "Hello World" demo's could get so complex. But as I went on I was confident this was valuable material, even for experienced ADF developers with a good understanding of JSF. When I finished, I realized the original title and abstract was misleading, as was the target audience. Yes, it was covering the JSF lifecycle, but no other aspects of JSF you need to know for ADF development. Yes, it was covering some JSF basics as mentioned in the abstract, but all in all it had become a pretty advanced presentation. At the same time, the issues discussed are very common, novice ADF developers might easily run into them while building their first pages. I ran out of time, so I decided to just present what I had, apologizing at the beginning for the misleading title, showing a second slide with a better title "18 invaluable lessons about ADF-JSF interaction". I think the presentation was well received overall, although people who don't like it or don't understand it, usually don't come and tell you afterwards.... I am still struggling with the title, for this blog post I used yet another title, anyway, you can download the presentation-that-still-lacks-a-good-title here. The finished JDev 11.1.1.6 demo app can be downloaded here.  The 18 lessons mentioned in the presentation are summarized here. As mentioned on the last slide, print out the lessons, and learn them by heart, I am pretty sure it will save you lots of time and frustration!

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  • BigData and Customer Experience: Happy Together

    - by Isabel F. Peñuelas
    The two big buzzes of the year may lay closer than it appears. Both concepts intersect at various points: BigData and Return of Investment of Marketing Campaigns On a recent post Big Data Is The Future Of Marketing Jeff Dachis explains very clearly how “Big data analytics finally allows marketers to identify, measure, and manage what is positively impacting their Brand”. Regression analysis applied to big data volumes coming from social media will substitute the failed attempts to justify marketing investments on social media in terms of followers and likes, he continues, “the measurement models applied by marketers on TV Campaigns don´t work on social”, we need to study the data with fresh eyes and maybe then we will start understanding and measuring brand engagemet. Social CRM and BigData The real value of Social CRM start by analyzing mass of big data from social media in order of applying social intelligence techniques that allow us to classify new customer niches and communities and define appropriated strategies to contact potential customers. Gartner Says that the Market for Social CRM is on pace to surpass $1 Billion in Revenue by Year-End 2012 but in words of Zach Hofer-Shall, Analyst at Forrester Research “Social customer relationship management is hard” (The Social CRM Arms Race Heats ). To succeed brands need three things: Investing in new social tools, investing in consultancy and investing in infrastructure for massive data storage and analysis. Neither CeX or BigData are easy and cheap wins. But what are the customer benefits of such investments? Big Data and Brand Engagement Time is the most valuable asset of todays consumers: tired of information overload, exhausted by the terabytes of offering, anxious because of not having the same fast multichannel experience with their services’ marketers or preferred goods providers than the one they found on their social media. Yes, I know you have read this before- me too. But is real. The motto of the Customer Experience philosophy of providing a consistent experience through multiple touchpoints that makes the relationship customer/brand easier and valuable finds it basis on understanding customer/s preferences and context for which BigData analysis is another imperative. In summary, I believe that using BigData Analysis in combination with appropriated CeX strategies and technologies is a promising direction for achieving: efficiency and marketing cost-savings; growing the customer base; and increasing customer conversion and retention. In a world: The Direction of Future Marketing.

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  • Asus Eee PC 1000HE wireless woes

    - by Vladimir Noobokov
    Ever since I have upgraded my Asus Eee PC 1000HE from Lucid 10.04 to Precise 12.04 I have been having issues with my wireless connections. At first I had wireless dropouts: I would be able to start using wireless, but then after a few minutes the wireless would stop working even though I was still connected to the network. Lately things turned worse: while I connect to my wireless network, it just never works. I tried all sorts of solutions on offer here and in other forums but none worked. At best I got the wireless to work up until I rebooted, at which point I would get the same symptoms again: the wireless network is there, but it's not really working. By now I tried so many different "solutions" I don't know where to start describing them; I have also reinstalled 12.04 several times, enough to make me lose faith in Ubuntu. Help here looks like my last resort. For the record, my Asus Eee PC 1000HE is equipped with an Atheros wireless card. I have reinstalled 12.04, ran all the suggested updates, and receive the following response when I type iwconfig in the terminal: lo no wireless extensions. wlan0 IEEE 802.11bgn ESSID:"Arsenal" Mode:Managed Frequency:2.452 GHz Access Point: 00:04:ED:48:67:89 Bit Rate=1 Mb/s Tx-Power=16 dBm Retry long limit:7 RTS thr:off Fragment thr:off Power Management:off Link Quality=70/70 Signal level=-29 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:27 Invalid misc:57 Missed beacon:0 eth0 no wireless extensions. Thanks in advance for any help that might be offered.

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  • Java EE/GlassFish Adoption Story by Kerry Wilson/Vanderbilt University

    - by reza_rahman
    Kerry Wilson is a Software Engineer at the Vanderbilt University Medical Center. He served in a consultant role to design a lightweight systems integration solution for the next generation Foundations Recovery Network using GlassFish, Java EE 6, JPA, @Scheduled EJBs, CDI, JAX-RS and JSF. He shared his story at the JavaOne 2013 Sunday GlassFish community event - check out the video below: Kerry outlined some of the details of the implementation and emphasized the fact that Java EE can be a great solution for applications that are considered small/lightweight. He mentioned the productivity gains through the modern Java EE programming model centered on annotations, POJOs and zero-configuration - comparing it with competing frameworks that aim towards similar productivity for lightweight applications. Kerry also stressed the quality of the excellent NetBeans integration with GlassFish and the need for community self-support in free, non-commercial open source projects like GlassFish. You can check out the details of his story on the GlassFish stories blog. Do you have a Java EE/GlassFish adoption story to share? Let us know and we will highlight it for the community.

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  • Java EE/GlassFish Adoption Story by Kerry Wilson/Vanderbilt University

    - by reza_rahman
    Kerry Wilson is a Software Engineer at the Vanderbilt University Medical Center. He served in a consultant role to design a lightweight systems integration solution for the next generation Foundations Recovery Network using GlassFish, Java EE 6, JPA, @Scheduled EJBs, CDI, JAX-RS and JSF. He lives in Nashville, TN where he helps organize the Nashville Java User Group. Kerry shared his Java EE/GlassFish adoption story at the JavaOne 2013 Sunday GlassFish community event - check out the video below: Here is the slide deck for his talk: GlassFish Story by Kerry Wilson/Vanderbilt University Medical Center from glassfish Kerry outlined some of the details of the implementation and emphasized the fact that Java EE can be a great solution for applications that are considered small/lightweight. He mentioned the productivity gains through the modern Java EE programming model centered on annotations, POJOs and zero-configuration - comparing it with competing frameworks that aim towards similar productivity for lightweight applications. Kerry also stressed the quality of the excellent NetBeans integration with GlassFish and the need for community self-support in free, non-commercial open source projects like GlassFish.

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  • Redehost Transforms Cloud & Hosting Services with MySQL Enterprise Edition

    - by Mat Keep
    RedeHost are one of Brazil's largest cloud computing and web hosting providers, with more than 60,000 customers and 52,000 web sites running on its infrastructure. As the company grew, Redehost needed to automate operations, such as system monitoring, making the operations team more proactive in solving problems. Redehost also sought to improve server uptime, robustness, and availability, especially during backup windows, when performance would often dip. To address the needs of the business, Redehost migrated from the community edition of MySQL to MySQL Enterprise Edition, which has delivered a host of benefits: - Pro-active database management and monitoring using MySQL Enterprise Monitor, enabling Redehost to fulfil customer SLAs. Using the Query Analyzer, Redehost were able to more rapidly identify slow queries, improving customer support - Quadrupled backup speed with MySQL Enterprise Backup, leading to faster data recovery and improved system availability - Reduced DBA overhead by 50% due to the improved support capabilities offered by MySQL Enterprise Edition. - Enabled infrastructure consolidation, avoiding unnecessary energy costs and premature hardware acquisition You can learn more from the full Redehost Case Study Also, take a look at the recently updated MySQL in the Cloud whitepaper for the latest developments that are making it even simpler and more efficient to develop and deploy new services with MySQL in the cloud

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  • iCal CalDAV multiple alarm notification

    - by user13332755
    In case you work with Apple iCal CalDAV Client you might noticed an issue with several alarm notification was send / received. So Alice add Calendar of Mike in iCal, Mike created an event with email alarm notification for Tom. Guess what, Tom will receive an email alarm notification from Mike and Alice. So whenever you add Calendars which are not your own Calendar in iCal you should use the Option Ignore Alarms

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  • Digital Agenda in the EU means open standards after all

    - by trond-arne.undheim
    European Commission Vice President Neelie Kroes speech on Openness at the heart of the EU Digital Agenda at Open Forum Europe 2010 Summit in Brussels refocuses the EU Digital Agenda on open standards. I say the speech scores a 90/100, smooth, smart, a little vicious at the fringes, maybe? Anyway, it shows the strategy might age and implement well. This is Dutch pragmatism at its best. The EU Digital Agenda (I give it an 85/100 score), while laudable, stops short of using the term. The next step for the European Commission is defining the term open standards. If they do that, and do it right, Vice President Kroes will go into history as having made a significant contribution towards global progress in e-government by possibly eradicating lock-in forever. Moreover, she will put Europe's SMEs in a better position to succeed in a global IT market filled with barriers to entry from players not fully understanding, using, or unpacking standards. Kroes' interesting suggestion that she will now explore a "legal proposal" on interoperability that will have an impact on all IT companies operating in the European market is more up for debate. An interoperability directive? One run by DG COMP or one run by DG INFSO, telecom style? Would something like that work? Would the industry like it? Would it help European governments? Possibly, if done right. The good thing was, Kroes pointed out that she will look for input from the industry. Kroes' track record is one of not being scared of taking on the Titans. She also wants to enact real, positive, lasting change. "I will not go anywhere", she said. All of that is good. And she does understand the importance of open standards. Let's now start discussing the details. Implementing the Digital Agenda is not simple. It requires collaboration across the various Directorates in the European Commission. Mounting a new Interoperability directive is also never attempted before. Getting it right is important. Even possibly finding out it cannot be done right and choosing a more light weight approach that is equally effective would be bold. Go Kroes!

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  • Running & Managing Concurrent Queries in SQL Developer

    - by thatjeffsmith
    We’ve all been there – you’ve managed to write a query that takes longer than a few seconds to execute. Tuning aside, sometimes it takes longer than you want for a query to run. So what’s a SQL Developer user to do? I say, keep going! While you’re waiting for your query to finish, there’s no reason why you can’t continue on with your work. If you need to execute something else in a worksheet, there’s no reason to launch a 2nd or 3rd copy of SQL Developer. Just open an un-shared worksheet. Now while you’ve got 1 or more queries running, you can easily get yourself into a situation where you’re not sure what’s running where. Or maybe you want to cancel a query or just check how long something’s been running. Just open the Task Progress Panel If a query or task in SQL Developer takes more than 3-5 seconds, it will appear in the Task Progress panel. You can then watch the throbbers go back and forth while you sip your coffee/soda/Red Bull. Run a query, spawn a new worksheet, run another query, watch them in the Task Progress panel. Kudos and thanks to @leight0nn for helping me get the title of this post right If you’re looking for help in managing and monitoring sessions in general, check out this post.

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  • JFXtras Project: More cool features for your JavaFX app

    - by terrencebarr
    JFXtras in an open source project that provides a bunch of interesting components and pieces to make your JavaFX application even more productive, engaging, and, yes, sexy. And saves you coding time along the way. Check out the new JFXtras Ensemble demo, which showcases in one fell swoop all the features and bits you can take advantage of. Also, bookmark Jim Weaver’s excellent blog to keep up with all things JavaFX and rich client. Cheers, – Terrence Filed under: Mobile & Embedded Tagged: JavaFX, JFXtras, Open Source

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  • Polishing the MonologFX API

    - by HecklerMark
    Earlier this week, I released "into the wild" a new JavaFX 2.x dialog library, MonologFX, that incorporated some elements of DialogFX and new features I'd been working on over time. While I did try to get the API to a point of reasonable completion (nothing is ever truly "finished", of course!), there was one bit of functionality that I'd included without providing any real "polish": that of the button icons. Good friend and fellow JFXtras teammate José Pereda Llamas suggested I fix that oversight and provide an update (thanks much, José!), thus this post. If you'd like to take a peek at the new streamlined syntax, I've updated the earlier post; please click here if you'd like to review it. If you want to give MonologFX a try, just point your browser to GitHub to download the updated code and/or .jar. All the best,Mark

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  • New videos: Getting started with embedded Java and more

    - by terrencebarr
    OTN just published a set of six videos related to embedded Java: Java at ARM TechCon Java SE Embedded Development Made Easy, Part 1 Java SE Embedded Development Made Easy, Part 2 Mobile Database Synchronization – Healthcare Demonstration Tomcat Micro Cluster Java Embedded Partnerships Good stuff. Enjoy! Cheers, – Terrence Filed under: Mobile & Embedded Tagged: embedded, Java Embedded, Java SE Embedded, video

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  • Patrick Curran Session-Keynote at DOAG 2012

    - by Heather VanCura
    Patrick Curran, Chair of the  Java Community Process (JCP) and Director of the JCP Program Management Office, will be speaking this week at the DOAG 2012 event in Nuremberg Germany. Keynote Java: Restructuring the Java Community ProcessNovember, 22nd | 09:00-09:45 am The Java Community Process (JCP) plays a critical role in the evolution of Java.  This keynote will explain how the JCP is organized and how interested members of the Java community - commercial organizations, non-profits, Java user-groups, and individual developers - work together to advance the Java language and platforms. It will then discuss recent and upcoming changes to the JCP's structure and operating processes, and will explain how these changes ('JCP.next') will make the organization more efficient and will ensure that its work is carried out in a more open and more transparent manner.

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  • OAGi Architecture Council OAGIS Ten Work Group Completes first round review of Concepts for OAGIS Te

    - by michael.rowell
    Today the OAGi Architecture Council OAGIS Ten Work group completed the first level review of concepts for existing content for OAGIS Ten. This is one of the first milestones for OAGIS Ten. In doing this the concepts of key objects (the Nouns) have been identified along with the key context for their use. While OAGIS Ten remains a work-in-process the work group shows progress. Going forward the other councils will provide additional input to these and there own concepts and the contexts for each. Additionally, sub groups will focus on concepts for given domains. Stay tuned for future progress. If anyone is interested in joining the effort. OAGi membership is open to anyone, please see the OAGi Web site.

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  • Adding SSE support in Java EE 8

    - by delabassee
    SSE (Server-Sent Event) is a standard mechanism used to push, over HTTP, server notifications to clients.  SSE is often compared to WebSocket as they are both supported in HTML 5 and they both provide the server a way to push information to their clients but they are different too! See here for some of the pros and cons of using one or the other. For REST application, SSE can be quite complementary as it offers an effective solution for a one-way publish-subscribe model, i.e. a REST client can 'subscribe' and get SSE based notifications from a REST endpoint. As a matter of fact, Jersey (JAX-RS Reference Implementation) already support SSE since quite some time (see the Jersey documentation for more details). There might also be some cases where one might want to use SSE directly from the Servlet API. Sending SSE notifications using the Servlet API is relatively straight forward. To give you an idea, check here for 2 SSE examples based on the Servlet 3.1 API.  We are thinking about adding SSE support in Java EE 8 but the question is where as there are several options, in the platform, where SSE could potentially be supported: the Servlet API the WebSocket API JAX-RS or even having a dedicated SSE API, and thus a dedicated JSR too! Santiago Pericas-Geertsen (JAX-RS Co-Spec Lead) conducted an initial investigation around that question. You can find the arguments for the different options and Santiago's findings here. So at this stage JAX-RS seems to be a good choice to support SSE in Java EE. This will obviously be discussed in the respective JCP Expert Groups but what is your opinion on this question?

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  • Thank You MySQL Community! MySQL 5.6.9 Release Candidate Available Now!

    - by Rob Young
    The MySQL Community continues its good work in testing and refining MySQL 5.6, and as such the next iteration of the 5.6 Release Candidate is now available for download.  You can get MySQL 5.6.9 here (look under the "Development Releases" tab).  This version is the result of feedback we have gotten since MySQL 5.6.7 was announced at MySQL Connect in late September. As iron sharpens iron, Community feedback sharpens the quality and performance of MySQL so please download 5.6.9 and let us know how we can improve it as we move toward the production-ready product release in early 2013. MySQL 5.6 is designed to meet the agility demands of the next generation of web apps and services and includes across the board improvements to the Optimizer, InnoDB performance/scale and online DDL operations, self-healing Replication, Performance Schema Instrumentation, Security and developer enabling NoSQL functionality.  You can learn all the details and follow MySQL Engineering blogs on all of the key features in this MySQL DevZone article. On a related note, plan to join this week's live webinars to learn more about MySQL 5.6 Self-Healing Replication Clusters and Building the Next Generation of Web, Cloud, SaaS, Embedded Application and Services with MySQL 5.6.  Hurry!  Seating is limited!  As always, thanks for your continued support of MySQL!

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  • Dart and NetBeans IDE 7.4

    - by Geertjan
    Here's the start of Dart in NetBeans IDE. Basic Dart editing support is done and on saving a Dart file the related JavaScript files are automatically generated. In the context of an HTML5 application in NetBeans IDE, that gives you deep integration with the embedded browser and, even better, Chrome, as well as Chrome Developer Tools. Below, notice that the "Sunflower Spectacular" H1 element is selected (click the image to enlarge it to get a better view), which is therefore highlighted in the live DOM view in the bottom left, as well as in the CSS Styles window in the top right, from where the CSS styles can be edited and from where the related files can be opened in the IDE. Identical features are available for Chrome, as well as on Android and iOS. And if you like that, watch this YouTube movie showing how Chrome Developer Tools integration can fit directly into the workflow below. Anyone want to help get this plugin further? What's needed: Much deeper Dart editing support, i.e., right now only very basic syntax coloring is provided, i.e., an ANTLR lexer is integrated into the NetBeans syntax coloring infrastructure. Parsing, error checking, code completion, and some small code templates are needed. A new panel is needed in the Project Properties dialog on NetBeans HTML5 projects for enabling Dart (i.e., similar to enabling Cordova), at which point the "dart.js" file and other Dart artifacts should be added to the project, so that a Dart project is immediately generated and the application should be immediately deployable. Whenever changes are made to a Dart file, Dart should run in the background to create the Dart artifacts in some hidden way, so that the user doesn't see all the Dart artifacts as is currently the case. Some way of recognizing Dart projects (there's a YAML file as an identifier) and creating NetBeans HTML5 projects from that, i.e., from Dart projects outside the IDE. I think that's all... The official Dart Editor is based on Eclipse and requires a massive download of heaps of Eclipse bundles. Compare that to the NetBeans equivalent, which is a very small "HTML5 and PHP" bundle (60 MB), available here, together with the above small Dart plugin. Plus, when you look at how NetBeans IDE integrates with a bunch of Google-oriented projects, i.e., Chrome, Chrome Developer Tools, and Android (via Cordova), that's a pretty interesting toolbox for anyone using Dart. And bear in mind that ANTLRWorks, Microchip, and heaps of other organizations have built and are building their tools on top of NetBeans!

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  • Windows 7 recognises the wrong router.

    - by Henry
    I have a cable router connected to my cable ISP. On the LANs are 4 computers, one of which is a dual boot XP/Win7 machine. I was given an ADSL wireless router which I connected to one of the LAN sockets on my cable router. I don't have an ADSL connection. All the machines connect correctly, some wirelessly, when my dual boot machine is in XP or off. However, when I go into Win 7 on that machine it finds the ADSL router and wants to connect through that (there's no ADSL connection) instead of my cable router and modem. I've turned DHCP off on the ADSL modem and even tried bridging its connections but neither of these have any effect. To get 7 connected, I have to either disconnect the ADSL router, or switch it off. Remember, the SAME computer on the same LAN works perfectly with the same router connected in XP! How then, can I get Win 7 to recognise the correct router?

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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