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• <%: %> brackets for HTML Encoding in ASP.NET 4.0

  - by Slauma

  Accidentally I found this post about a new feature in ASP.NET 4.0: Expressions enclosed in these new brackets <%: Content %> should be rendered as HTML encoded. I've tried this within a databound label in a FormView like so: <asp:Label ID="MyLabel" runat="server" Text='<%: Eval("MyTextProperty") %>' /> But it doesn't work: The text property contains script tags (for testing), but the output is blank. Using the traditional way works: <asp:Label ID="MyLabel" runat="server" Text='<%# HttpUtility.HtmlEncode(Eval("MyTextProperty")) %>' /> What am I doing wrong? (On a sidenote: I am too stupid to find any information: Google refuses to search for that thing. The VS2010 Online help on MSDN offers a lot of hits, but nothing related to my search. Stackoverflow search too. And I don't know how these "things" (the brackets I mean) are officially called to have a better search term.) Any info and additional links and resources are welcome! Thanks in advance!

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• Lighttpd 403 Errors on HTML and PHP pages

  - by Brian

  I installed lighttpd on CentOS 5.5 64-bit. Everything seems fine and running except I cannot get past 403 errors on both HTML and PHP pages. I have used CHMOD and CHOWN, changed ownership in the config file, done everything possible and have been stuck for 2 days. Appreciate any help, and here's hoping to a stupid error on my part. Here is the log file with debug options on: 2011-02-21 11:23:13: (request.c.304) fd: 7 request-len: 408 GET /index.html HTTP/1.1 Host: 10.0.1.8 User-Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Language: en-us,en;q=0.5 Accept-Encoding: gzip,deflate Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7 Keep-Alive: 115 Connection: keep-alive Cache-Control: max-age=0 2011-02-21 11:23:13: (response.c.241) run condition 2011-02-21 11:23:13: (response.c.300) -- splitting Request-URI 2011-02-21 11:23:13: (response.c.301) Request-URI : /index.html 2011-02-21 11:23:13: (response.c.302) URI-scheme : http 2011-02-21 11:23:13: (response.c.303) URI-authority: 10.0.1.8 2011-02-21 11:23:13: (response.c.304) URI-path : /index.html 2011-02-21 11:23:13: (response.c.305) URI-query : 2011-02-21 11:23:13: (response.c.349) -- sanatising URI 2011-02-21 11:23:13: (response.c.350) URI-path : /index.html 2011-02-21 11:23:13: (response.c.470) -- before doc_root 2011-02-21 11:23:13: (response.c.471) Doc-Root : /srv/www/lighttpd 2011-02-21 11:23:13: (response.c.472) Rel-Path : /index.html 2011-02-21 11:23:13: (response.c.473) Path : 2011-02-21 11:23:13: (response.c.521) -- after doc_root 2011-02-21 11:23:13: (response.c.522) Doc-Root : /srv/www/lighttpd 2011-02-21 11:23:13: (response.c.523) Rel-Path : /index.html 2011-02-21 11:23:13: (response.c.524) Path : /srv/www/lighttpd/index.html 2011-02-21 11:23:13: (response.c.541) -- logical -> physical 2011-02-21 11:23:13: (response.c.542) Doc-Root : /srv/www/lighttpd 2011-02-21 11:23:13: (response.c.543) Rel-Path : /index.html 2011-02-21 11:23:13: (response.c.544) Path : /srv/www/lighttpd/index.html 2011-02-21 11:23:13: (response.c.561) -- handling physical path 2011-02-21 11:23:13: (response.c.562) Path : /srv/www/lighttpd/index.html 2011-02-21 11:23:13: (response.c.608) -- access denied 2011-02-21 11:23:13: (response.c.609) Path : /srv/www/lighttpd/index.html 2011-02-21 11:23:13: (response.c.128) Response-Header: HTTP/1.1 403 Forbidden Content-Type: text/html Content-Length: 345 Date: Mon, 21 Feb 2011 16:23:13 GMT Server: lighttpd/1.4.28 Here is the directory listing. I used CHOWN to set to lighttpd:lighttpd [root@localhost lighttpd]# ls -al total 40 drwxrwxrwx 2 lighttpd lighttpd 4096 Feb 21 10:48 . drwxrwxrwx 3 lighttpd lighttpd 4096 Feb 21 10:57 .. -rwxrwxrwx 1 lighttpd lighttpd 10 Feb 20 08:32 index.html -rwxrwxrwx 1 lighttpd lighttpd 20 Feb 21 10:48 index.php -rwxrwxrwx 1 lighttpd lighttpd 20 Feb 21 10:39 info.php [root@localhost lighttpd]# Requested Commands: [root@localhost lighttpd]# ls -ld / /srv /srv/www drwxr-xr-x 22 root root 4096 Feb 21 04:39 / drwxrwxrwx 3 lighttpd lighttpd 4096 Feb 20 07:38 /srv drwxrwxrwx 3 lighttpd lighttpd 4096 Feb 21 10:57 /srv/www [root@localhost lighttpd]# ps auxZ | grep lighttpd root:system_r:httpd_t lighttpd 3842 0.0 0.2 48368 896 ? S 12:24 0:00 /usr/sbin/lighttpd -f /etc/lighttpd/lighttpd.conf root:system_r:unconfined_t:SystemLow-SystemHigh root 3845 0.0 0.2 61152 764 pts/0 R+ 12:24 0:00 grep lighttpd

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• Error codes 80070490 and 8024200D in Windows Update

  - by Sammy

  How do get past these stupid errors? The way I have set things up is that Windows Update tells me when there are new updates available and then I review them before installing them. Yesterday it told me that there were 11 new updates. So I reviewed them and I saw that about half of them were security updates for Vista x64 and .NET Framework 2.0 SP2, and half of them were just regular updates for Vista x64. I checked them all and hit the Install button. It seemed to work at first, updates were being downloaded and installed, but then at update 11 of 11 total it got stuck and gave me the two error codes you see in the title. Here are some screenshots to give you an idea of what it looks like. This is what it looks like when it presents the updates to me. This is how it looks like when the installation fails. I'm not sure if you're gonna see this very well but these are the updates it's trying to install. Update: This is on Windows Vista Ultimate 64-bit with integrated SP2, installed only two weeks ago on 2012-10-02. Aside from this, the install is working flawlessly. I have not done any major changes to the system like installing new devices or drivers. What I have tried so far: - I tried installing the System Update Readiness Tool (the correct one for Vista x64) from Microsoft. This did not solve the issue. Microsoft resource links: Solutions to 80070490 Windows Update error 80070490 System Update Readiness Tool fixes Windows Update errors in Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008 Solutions to 8024200D: Windows Update error 8024200d Essentially both solutions tell you to install the System Update Readiness Tool for your system. As I have done so and it didn't solve the problem the next step would be to try to repair Windows. Before I do that, is there anything else I can try? Microsoft automatic troubleshooter If I click the automatic troubleshooter link available on the solution web page above it directs me to download a file called windowsupdate.diagcab. But after download this file is not associated to any Windows program. Is this the so called Microsoft Fix It program? It doesn't have its icon, it's just blank file. Does it need to be associated? And to what Windows program?

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• Is dual-booting an OS more or less secure than running a virtual machine?

  - by Mark

  I run two operating systems on two separate disk partitions on the same physical machine (a modern MacBook Pro). In order to isolate them from each other, I've taken the following steps: Configured /etc/fstab with ro,noauto (read-only, no auto-mount) Fully encrypted each partition with a separate encryption key (committed to memory) Let's assume that a virus infects my first partition unbeknownst to me. I log out of the first partition (which encrypts the volume), and then turn off the machine to clear the RAM. I then un-encrypt and boot into the second partition. Can I be reasonably confident that the virus has not / cannot infect both partitions, or am I playing with fire here? I realize that MBPs don't ship with a TPM, so a boot-loader infection going unnoticed is still a theoretical possibility. However, this risk seems about equal to the risk of the VMWare/VirtualBox Hypervisor being exploited when running a guest OS, especially since the MBP line uses UEFI instead of BIOS. This leads to my question: is the dual-partitioning approach outlined above more or less secure than using a Virtual Machine for isolation of services? Would that change if my computer had a TPM installed? Background: Note that I am of course taking all the usual additional precautions, such as checking for OS software updates daily, not logging in as an Admin user unless absolutely necessary, running real-time antivirus programs on both partitions, running a host-based firewall, monitoring outgoing network connections, etc. My question is really a public check to see if I'm overlooking anything here and try to figure out if my dual-boot scheme actually is more secure than the Virtual Machine route. Most importantly, I'm just looking to learn more about security issues. EDIT #1: As pointed out in the comments, the scenario is a bit on the paranoid side for my particular use-case. But think about people who may be in corporate or government settings and are considering using a Virtual Machine to run services or applications that are considered "high risk". Are they better off using a VM or a dual-boot scenario as I outlined? An answer that effectively weighs any pros/cons to that trade-off is what I'm really looking for in an answer to this post. EDIT #2: This question was partially fueled by debate about whether a Virtual Machine actually protects a host OS at all. Personally, I think it does, but consider this quote from Theo de Raadt on the OpenBSD mailing list: x86 virtualization is about basically placing another nearly full kernel, full of new bugs, on top of a nasty x86 architecture which barely has correct page protection. Then running your operating system on the other side of this brand new pile of shit. You are absolutely deluded, if not stupid, if you think that a worldwide collection of software engineers who can't write operating systems or applications without security holes, can then turn around and suddenly write virtualization layers without security holes. -http://kerneltrap.org/OpenBSD/Virtualization_Security By quoting Theo's argument, I'm not endorsing it. I'm simply pointing out that there are multiple perspectives here, so I'm trying to find out more about the issue.

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• Uninstall php and nginx or fix setup

  - by jreed121

  First off, I'm a huge linux noob - sorry... I'm trying to setup nginx with php-fpm on debian and I'm pretty sure that I've completely screwed it up. nginx seems to be running fine because I can it it from a web browser and it load the stock "Welcome to nginx!" page. I'm not so sure about php-fpm though. When I try something like # restart php-fpm I get: bash: restart: command not found First off php-fpm some how got installed as php5-fpm when I do root@server:/etc/init.d# ls, which seems to contradict every tutorial and help doc I've read (supposed to be 'php-fpm'). I can restart it with this: service php5-fpm restart And just enter the package name 'php5-fpm' I get this: root@server:~# php5-fpm [17-Nov-2012 23:15:36] NOTICE: PHP message: PHP Warning: PHP Startup: Unable to load dynamic library '/usr/lib/php5/20100525/suhosin.so' - /usr/lib/php5/20100525/suhosin.so: cannot open shared object file: No such file or directory in Unknown on line 0 [17-Nov-2012 23:15:36] ERROR: An another FPM instance seems to already listen on /var/run/php5-fpm.sock [17-Nov-2012 23:15:36] ERROR: FPM initialization failed The root for nginx is /usr/share/nginx/html, when I try to navigate to a .php file in there with my web browser, it tries to download the file instead of interpret it. I would like this folder to be in my user's home directory ie: /home/administrator/www or /home/nginx/www. I know in order to do this I need to modify nginx.conf, but I find that configuration file difficult to understand. I suppose the fact that my .php scripts aren't being handled is my bigger problem anyways. When I try to see what running on port 9000 (php-fpm default port) with lsof -i :9000 it returns nothing - I guess indicating that it isn't listening. then I head over to vim /etc/php5/fpm/php-fpm.conf and there is no where to designate a port number. So should I just uninstall everything and start from scratch? If so, how do I clean it all up? Any suggestions for a tutorial once I'm ready to try again? Should I attempt to troubleshoot this mess? If so where should I start? Sorry guys, I'm feeling pretty stupid and lost right now. I'm not sure what my next steps are in trying to resolve this issue are. I realize that this is a horrible question for this type of Q&A site, but I'd really appreciate any guidance.

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• Tutorial for configuring OpenVPN [on hold]

  - by user2699451

  I have been through 10+ tutorials on setting up a OpenVPN, and each tutorial gives a different problem... Does anyone know of a decent and helpful website/tutorial which I could go to to get it set up? I have been battling through it for almost 2 months now. Yes, I have also bugged forums.openvpn, but I think I have "reached my post limit" with them. I have to configure it remotely via ssh. UPDATE: okay, I have been asked to be more clear on the topic I followed this tutorial (as a example) - http://www.servermom.com/how-to-build-openvpn-server-on-centos-6-x/732/ I had no issues setting up, etc. except when I boot into windows and run the OpenVPN GUI Client, it connects and gives this error: WARNING: Bad encapsulated packet length from peer (21331), which must be 0 and <= 1576 -- please ensure that --tun-mtu or --link-mtu is equal on both peers -- this condition could also indicate a possible active attack on the TCP link -- [Attemping restart...] Here is my server config: port 1194 #- port proto udp #- protocol dev tun tun-mtu 1500 tun-mtu-extra 32 mssfix 1450 reneg-sec 0 ca /etc/openvpn/easy-rsa/2.0/keys/ca.crt cert /etc/openvpn/easy-rsa/2.0/keys/server.crt key /etc/openvpn/easy-rsa/2.0/keys/server.key dh /etc/openvpn/easy-rsa/2.0/keys/dh1024.pem plugin /usr/lib64/openvpn/plugin/lib/openvpn-auth-pam.so /etc/pam.d/login #- Co$ #plugin /etc/openvpn/radiusplugin.so /etc/openvpn/radiusplugin.cnf #- Uncomment$ client-cert-not-required username-as-common-name server 10.8.0.0 255.255.255.0 push "redirect-gateway def1" push "dhcp-option DNS 8.8.8.8" push "dhcp-option DNS 8.8.4.4" keepalive 5 30 comp-lzo persist-key persist-tun status 1194.log verb 3 and my client config: client dev tun proto udp remote [server ip] 1194 # - Your server IP and OpenVPN Port resolv-retry infinite nobind tun-mtu 1500 tun-mtu-extra 32 mssfix 1450 persist-key persist-tun ca ca.crt auth-user-pass comp-lzo reneg-sec 0 verb 3 OpenVPN Client Log: Thu Oct 31 11:51:29 2013 OpenVPN 2.0.9 Win32-MinGW [SSL] [LZO] built on Oct 1 2006 Thu Oct 31 11:51:44 2013 IMPORTANT: OpenVPN's default port number is now 1194, based on an official port number assignment by IANA. OpenVPN 2.0-beta16 and earlier used 5000 as the default port. Thu Oct 31 11:51:44 2013 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info. Thu Oct 31 11:51:44 2013 LZO compression initialized Thu Oct 31 11:51:44 2013 Control Channel MTU parms [ L:1576 D:140 EF:40 EB:0 ET:0 EL:0 ] Thu Oct 31 11:51:44 2013 Data Channel MTU parms [ L:1576 D:1450 EF:44 EB:135 ET:32 EL:0 AF:3/1 ] Thu Oct 31 11:51:44 2013 Local Options hash (VER=V4): '2547efd2' Thu Oct 31 11:51:44 2013 Expected Remote Options hash (VER=V4): '77cf0943' Thu Oct 31 11:51:44 2013 Attempting to establish TCP connection with x.x.x.x:1194 Thu Oct 31 11:51:44 2013 TCP connection established with x.x.x.x:1194 Thu Oct 31 11:51:44 2013 TCPv4_CLIENT link local: [undef] Thu Oct 31 11:51:44 2013 TCPv4_CLIENT link remote: x.x.x.x:1194 // after this it just hangs, nothing happens So I dont know what I am doing wrong but I am getting a bit impatient and on each forum I post this, I get stupid/unrelated/unhelpful answers...

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• shell script to start multiple Java programs from a directory at boot

  - by zcourts

  I'm not sure if this is the best approach to this, It's my first time doing all of this (including writing shell scripts). OS: Centos My problem: I want to start multiple shell scripts at boot. One of the shell scripts is to start my own services and 3 others are for third party services. The shell script to start my own services will be looking for jar files. I currently have two services (will change), written in Java. All services are named under convention prefix-service-servicename What I've done: I created the following directory structure /home/username/scripts init.sh boot/ boot/startthirdprtyservice1.sh boot/startthirdprtyservice2.sh boot/startthirdprtyservice3.sh boot/startmyservices.sh /home/username/services prefix-lib-libraryname.jar prefix-lib-libraryname.jar prefix-service-servicename.jar prefix-service-servicename.jar prefix-service-servicename.jar In init.sh I have the following: #!/bin/sh #This scripts run all executable scripts in the boot directory at boot #done by adding this script to the file /etc/rc.d/rc.local #nohup #run-parts /home/username/scripts/boot/* #for each file in the boot dir... # ignore the HUP (hangup) signal for s in ./boot/*;do if [ -x $s ]; then echo "Starting $s" nohup $s & fi done echo "Done starting bootup scripts " echo "\n" In the script boot/startmyservices.sh I have #!/bin/sh fnmatch () { case "$2" in $1) return 0 ;; esac ; return 1 ; } ##sub strin to match for SUBSTRING="prefix-service" for s in /home/username/services/*;do if [ -x $s ]; then #match service in the filename , i.e. only services are started if fnmatch "$SUBSTRING" "$s" ; then echo "Starting $s " nohup $s & fi fi done echo "Done starting Services" echo "\n" Finally: Usually you can stick a program in /etc/rc.d/rc.local for it to be run at boot but I don't think this works in this case, or rather I don't know what to put in there I've just learnt how to do this by reading up a bit so I'm not sure its particularly the best thing to do so any advice is appreciated. When I run init.sh nohup.out contains Starting the thirdparty daemon... thirdparty started... .... but nothing from myservices.sh and my Java services aren't running I'm not sure where to start debugging or what could be going wrong. Edit Found some issues and got it to work, used -x instead of -n to check if the string is none zero, needed the sub string check to also be if [[ $s = $SUBSTRING ]] ; then and this last one was just stupid, missing java -jar in front of $s Still unsure of how to get init.sh to run at boot though

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• Critique My Backup and Storage Plan

  - by MetaHyperBolic

  My current storage (RAID-1 off of a hardware RAID card) and backup (a spare drive) solutions for my home network are inadequate. I have too much data scattered on various one-off drives. It is time to evolve. Backups seem simple enough, at least: lots of big drives. However, I am bewildered by the number of choices for small home storage. The Drobo S looks appealing. So does the ReadyNAS. I am not looking for bunches of shiny features, I'm mostly interested in reliability. I am not interested in building Yet Another PC to create a file server or doing something in the cloud, or whatever. I'm stupid, so I am keeping it simple. Requirements for Main Volume: Starting working space roughly 2TB, with options for growth up to 5TB RAID or something RAID-like with at least one parity drive eSATA II for speed during backups Ability to shut down gracefully when alerted of low power by a UPS Optional but Desirable: Will take 2TB drives now with options for the larger 3TB drives coming in 2010-2011 Optional but Desirable: : RAID-6 or something similar, with two parity drives Optional but Desirable: : Hot spare Ethernet connection not required, as the volume will be shared via the same machines which runs my home print server Backups: Backup performed via ROBOCOPY in mirror mode to an external hard drive via a eSATA II connection. Start with rotating between two external 2TB hard drives, will go up to six external 2TB drives. Start with a weekly backup, move to a bi-weekly backup as more drives are added. Move to 3TB drives as the size of my main volume increases. Backup drives will be stored on an off-site location. Hard drives: I plan on buying all of the same model, but different batches from different vendors. I found a "burn-in" utility with which I can pound away on the drives for a couple of weeks before adding them to the backup pool or the main volume. I estimate that I am looking at roughly $1,500 to start, once I start throwing in two TB drives for backup and four for storage. So, are there any obvious flaws in my plan? What have I overlooked? Any suggestions for the storage device for my main volume that fits my requirements? Or do I just keep it simple, 2 drives in RAID-1, then perform due diligence with my backups, accepting that I will have to buy a whole new unit when my data grows past 2TB?

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• Malware - Technical anlaysis

  - by nullptr

  Note: Please do not mod down or close. Im not a stupid PC user asking to fix my pc problem. I am intrigued and am having a deep technical look at whats going on. I have come across a Windows XP machine that is sending unwanted p2p traffic. I have done a 'netstat -b' command and explorer.exe is sending out the traffic. When I kill this process the traffic stops and obviously Windows Explorer dies. Here is the header of the stream from the Wireshark dump (x.x.x.x) is the machines IP. GNUTELLA CONNECT/0.6 Listen-IP: x.x.x.x:8059 Remote-IP: 76.164.224.103 User-Agent: LimeWire/5.3.6 X-Requeries: false X-Ultrapeer: True X-Degree: 32 X-Query-Routing: 0.1 X-Ultrapeer-Query-Routing: 0.1 X-Max-TTL: 3 X-Dynamic-Querying: 0.1 X-Locale-Pref: en GGEP: 0.5 Bye-Packet: 0.1 GNUTELLA/0.6 200 OK Pong-Caching: 0.1 X-Ultrapeer-Needed: false Accept-Encoding: deflate X-Requeries: false X-Locale-Pref: en X-Guess: 0.1 X-Max-TTL: 3 Vendor-Message: 0.2 X-Ultrapeer-Query-Routing: 0.1 X-Query-Routing: 0.1 Listen-IP: 76.164.224.103:15649 X-Ext-Probes: 0.1 Remote-IP: x.x.x.x GGEP: 0.5 X-Dynamic-Querying: 0.1 X-Degree: 32 User-Agent: LimeWire/4.18.7 X-Ultrapeer: True X-Try-Ultrapeers: 121.54.32.36:3279,173.19.233.80:3714,65.182.97.15:5807,115.147.231.81:9751,72.134.30.181:15810,71.59.97.180:24295,74.76.84.250:25497,96.234.62.221:32344,69.44.246.38:42254,98.199.75.23:51230 GNUTELLA/0.6 200 OK So it seems that the malware has hooked into explorer.exe and hidden its self quite well as a Norton Scan doesn't pick anything up. I have looked in Windows firewall and it shouldn't be letting this traffic through. I have had a look into the messages explorer.exe is sending in Spy++ and the only related ones I can see are socket connections etc... My question is what can I do to look into this deeper? What does malware achieve by sending p2p traffic? I know to fix the problem the easiest way is to reinstall Windows but I want to get to the bottom of it first, just out of interest. Edit: Had a look at Deoendency Walker and Process Explorer. Both great tools. Here is a image of the TCP connections for explorer.exe in Process Explorer http://img210.imageshack.us/img210/3563/61930284.gif

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• Amusing or Sad? Network Solutions

  - by dbasnett

  When I got sick my email ended up in every drug sellers email list. Some days I get over 200 emails selling everything from Viagra to Xanax. Either they don't know what my condition is or they are telling me you are a goner, might as well chill-ax and have a good time. In order to cut down on the mail being downloaded I thought I would add all of the Junk email senders from Outlook to my Network Solution mail server. Much to my amazement I could not find that import Spammers button, so I submitted a tech support request. Here is the response: Thank you for contacting Network Solutions Customer Service Department. We are committed to creating the best Customer experience possible. One of the first ways we can demonstrate our commitment to this goal is to quickly and efficiently handle your recent request. We apologize for any inconvenience this might have caused you. With regard to your concern, please be advised that we cannot import blocked senders in to you e-mail servers. An alternative option is for you to create a Custom Filter that filters unwanted e-mails. To create a Custom Filter: Open a Web browser (e.g., Netscape, Microsoft Internet Explorer, etc.). Type mail.[domain name].[ext] in the address line. Login to your Network Solutions email account. Click on the Configuration left menu tab. Click on the Custom Filter link. Type the rule name. blah, blah, blah Basically add them one at a time. "We are committed to creating the best Customer experience possible." No you are not. You are trying to squeeze every nickle you can out of me. "With regard to your concern, please be advised that we cannot import blocked senders in to you e-mail servers." Maybe I should apply for a job to write those ten complicated lines of code... Maybe I should question my choice of vendors, because if they truly "cannot" then they are to stupid to have my business. It is both amusing and sad. I'll be posting this in every forum I am a member of.

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• AWS EC2 instance not pingable or available in browser

  - by Slimmons

  I've seen this questions asked other places, but now I've run through every fix proposed in other questions so I'm re asking it here, in hopes that someone will have a different solution. Problem: I have a EC2 instance, and I can ssh into it and work on it, and I have a Elastic ip set to it. I am unable to ping this machine, or log in to it using my browser. Solutions mentioned and tried: service httpd start i. response I get is "unrecognized service" ii. when I run apache2ctl -k start, it shows "httpd already running", so I'm assuming httpd is not the problem, it's just possibly named something else because of apache2, or for whatever reason. I went into EC2-Security Group- Default (which is the one I used.)-inbound, and everything there is set up correctly (I'm assuming). There it shows 80(HTTP) 0.0.0.0/0. 443(HTTPS) 0.0.0.0/0, and various other servies with their ports and 0.0.0.0/0 next to them. I also enabled a rule for enabling ICMP Request All on 0.0.0.0/0 temporarily for testing purposes I've tried disabling the iptables with "service ufw stop" Just in case I'm doing something really stupid, because I'm not all that used to connecting to web servers that I've spun up, I'm typing in the address to the machine into the url like this (assuming my ip address was ip.address). i. http:/(slash)ip.address/ ii. ip.address iii. https:/(slash)ip.address/ iv. ip.address/webFolderName/ v. http:/(slash)ip.address/webFolderName/ None of the attempts worked, and the only thing I haven't tried that i've seen is to start wireshark on the machine, and see if the requests are reaching it, and it's just ignoring them. I'm not sure I want to do that yet, since A). I'm not 100% positive how to use wireshark without the gui, since it's the only way I've ever used it (I really should get used to it in terminal, but I didn't even know you could). B). It really seems like I'm missing something simple in getting this to work. Thanks in advance for any help.

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• Rsync: windows 7, synology: login error and permission denied error

  - by loonboon

  Good day to all of you all, I'm running into strange/stupid errors, and I hope anybody would be so kind to help me out. I have to admit, I am by no means a guru, so please bear with me :-) Situation: -Synology NAS (runs Linux), and Windows 7 desktop (1 normal/restricted user Lisa and 1 admin user). - Data from W7 desktop to be rsynced to synology: /volume1/home/Lisa/Backup - Rsync command: c:\cygwin\bin\rsync -avz /cygdrive/e/Lisa/ [email protected]:/volume1/homes/Lisa/Backup - I've set up ssh per these two threads: a. http://www.cesareriva.com/archives/102 b. http://www.cesareriva.com/archives/112 Now the horrors begin: - root is allowed to run the rsync succesfully, however, he doesn't login automatically (so I can not use rsync in W7 batchscripts, which is of course required). - Lisa is allowed to login automatically but he can not succesfully finish the rsync command because of permission errors: rsync change dir /volume1/homes/Lisa/Backup failed: permissions denied. This happens for each and every file and subdir rsync tries to create. However, the main directory (Backup) is created. When I try to copy files from windows explorer to the directory 'Backup' using the very same user Lisa everything goes smoothly. So, obviously, there is a permission problem somewhere; either my rsync-command isn't correct, or the folder permissions for homes/Lisa aren't correct (but, then again, Windows 7 copies files to that folder without any problems, so that does make me believe the homes/Lisa-permissions don't appear to be the problem). I also tried adding: --chmod=Dugo+x --chmod=ugo+r which I found somewhere on the web, to the rsync-command, but this didn't solve any problem and gave the exact errors. Would anybody please please help me on how to fix this? I am utterly frustrated about this, because I have been trying for 1 month to get everything to work and it simply doesn't work. I bought the big Synology to end the horrors of 20 external USB-disks for once and for all (we have many pictures and home vids of our deceased dogs and want to watch these, the horrors being 'what material is on what disk'). I'll gladly return the favour of somebody helping me out by buying you a nice beer (paypal), if you could end my misery. I am not extremely skilled on Linux (not at all :-( ) so if you could give an extra word when possible so I understand what to do, I'd be very grateful. I really hope somebody can help me out, Thank you in advance, Lisa

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• Changing Physical Path gives blank homepage

  - by Julie

  I have two websites ASP Classic - www.company.com and www.companytesting.com. At this time of year, company.com is pointed to a folder called website2012 and companytesting.com is pointing to a folder called website2013. The contents of those two folders are almost identical, just minor changes for our season change (which I was supposed to do today - lol). Up until a couple of weeks ago, I was running Windows Server 2003. To update the "live" website, I'd make a copy of the test site folder, and rename it website2013R1, and point the test site there, then point the live site at website2012. We now have Windows Server 2008 R2 64. (I had someone migrate the websites to the new server for me.) The companytesting.com site, when I pointed it to website2013R1, worked fine. The company.com site, when I pointed it to website2013 (which worked just before, for the companytesting.com site) gives an empty page. (i.e. view source = nothing there.) There is nothing in the failed request log when this happens. I can use the Explore button/link (upper right) in IIS7.5 and see all of the files there. If I use the browse button (either in general or on the index.asp page) I get the blank page again. One weirdness about how these are set up is that companytesting.com uses a login (which I think is windows authentication - it's simply a single username and password for staff, and to keep the GoogleBots out of it). Obviously, company.com does not. But redirecting the to website2013r1 kept the login in place. (So I'm not absolutely clear whether that's attached to the folder or to the site. Hitting the company.com site after changing the path did not yield a password request.) The permissions on the folders all seem to be the same, but obviously, I'm missing something. Why isn't changing the physical path working? As is probably obvious, I'm not knowledgeable about servers. I did OK in 2003, but since it's not my main task and I'm buried right now, I have barely looked at 2008. So I may have really stupid questions when you ask me to check something.

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• PTR Record Troubles

  - by Physikal

  I am having a hell of a time getting our PTR record right. Our current PTR zone looks like this: $ttl 38400 @ IN SOA ns1.domain.com. admin.domain.com. ( 1268669139 10800 3600 604800 38400 ) xxx.xxx.xxx.in-addr.arpa. IN NS ns2.domain.com. xxx.xxx.xxx.in-addr.arpa. IN NS ns1.domain.com. 97 IN PTR mail.domain.com. xxx.xxx.xxx.xxx.in-addr.arpa. IN PTR mail.domain.com. 97.96/28. IN PTR mail.domain.com For some reason the only thing that works is the 97.96/28. When this line is in there it actually says I have a PTR record when reporting from intodns.com. If I remove that line, it says I have no PTR. I have followed instructions from http://www.philchen.com/2007/04/04/configuring-reverse-dns and when I follow those instructions intodns.com says I have no PTR. When it does work with the line 97.96/28., the PTR kicks back as (from intodns.com) : 97.xxx.xxx.xxx.in-addr.arpa -> mail.domain.com.xxx.xxx.xxx.in-addr.arpa Which is, to my knowledge, an incorrect PTR. I want it to just kick back as mail.domain.com, without the xxx.xxx.xxx.in-addr.arpa extension. I have tried everything I can think of but I can't fix it. I can't help but think it's one of those things that is so stupid and simple I'm going to do the ol'facepalm. Any help is greatly appreciated. Thanks! In the event that the domain zone is needed, here it is: $ttl 38400 @ IN SOA domain.com. [email protected]. ( 1265221037 10800 3600 604800 38400 ) domain.com. IN A xxx.xxx.xxx.xxx www.domain.com. IN A xxx.xxx.xxx.xxx ftp.domain.com. IN A xxx.xxx.xxx.xxx m.domain.com. IN A xxx.xxx.xxx.xxx localhost.domain.com. IN A 127.0.0.1 webmail.domain.com. IN A xxx.xxx.xxx.xxx admin.domain.com. IN A xxx.xxx.xxx.xxx mail.domain.com. IN A xxx.xxx.xxx.xxx domain.com. IN MX 5 mail.domain.com. domain.com. IN TXT "v=spf1 a mx a:domain.com ip4:xxx.xxx.xxx.xxx ?all" domain.com. IN NS ns1 domain.com. IN NS ns2 ns1 IN A xxx.xxx.xxx.xxx ns2 IN A xxx.xxx.xxx.xxx Any double entries in different formats were part of my troubleshooting process.

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• networked storage for a research group, 10-100 TB

  - by Marc

  this is related to this post: http://serverfault.com/questions/80854/scalable-24-tb-nas-for-research-department but perhaps a little more general. Background: We're a research lab of around 10 people who do a lot of experiments that involve taking pictures at one of several lab setups and then analyzing it an one of several lab computers. Each experiment may produce 2 or 3 GB of data, and we are generating data at the rate of about 10 TB/year. Right now, we are storing the data on a 6-bay netgear readynas pro, but even with 2 TB drive, this only gives us 10 TB of storage. Also, right now we are not backing up at all. Our short term backup plan is to get a second readynas, put it in a different building and mirror the one drive onto the other. Obviously, this is somewhat non-ideal. Our options: 1) We can pay our university $400/ TB /year for "backed up" online storage. We trust them more than we trust us, but not a whole lot. 2) We can continue to buy small NASs and mirror them between offices. One limit, although stupid, is that we don't have an unlimited number of ethernet jacks. 3) We can try to implement our own data storage solution, which is why I'm asking you guys. One thing to consider is that we're a very transient population and none of us are network administration experts. I will probably be here only another year or so, and graduate students, who are here the longest, have a 5-6 year time scale. So nothing can require expert oversight. Our data transfer rates are low - most of the data will just sit on the server waiting for someone to look at it once or twice - so we don't need a really high speed system. Given these contraints, can someone recommend a fairly low-cost, scalable, more or less turn key shared data storage system with backup in a separate physical location. Does such a thing exist or should we just pay the university to take care of it for us? As a second question, our professor just got tenure and is putting together a budget. Here the goal is to ask for as much as you can and hope you get a fraction of it. So the same question, minus the low-cost. Without budget constraints, can you recommend a scalable turn-key backed up storage system. Thanks

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• batch file infinite loop when parsing file

  - by Bart

  Okay, this should be a really simple task but its proving to be more complicated than I think it should be. I'm clearly doing something wrong, and would like someone else's input. What I would like to do is parse through a file containing paths to directories and set permissions on those directories. An example line of the input file. There are several lines, all formatted the same way, with a different path to a directory. E:\stuff\Things\something else (X)\ (The file in question is generated under Cygwin using find to list all directories with "(X)" in the name. The file is then passed through unix2win to make it windows compatible. I've also tried manually creating the input file from within windows to rule out the file's creation method as the problem.) Here's where I'm stuck... I wrote the following quick and dirty batch file in Windows XP and it worked without any issues at all, but it will not work in server 2k8. Batch file code to run through the file and set permissions: FOR /F "tokens=*" %%A IN (dirlist.txt) DO echo y| cacls "%%A" /T /C /G "Domain Admins":f "Some Group":f "some-security-group":f What this is SUPPOSED to do (and does in XP) is loop through the specified file (dirlist.txt) and run cacls.exe on each directory it pulls from the file. The "echo y|" is in there to automagically confirm when cacls helpfully asks "are you sure?" for every directory in the list. Unfortunately, however, what it DOES is fall into an infinite loop. I've tried surrounding everything after "DO" with quotes, which prevents the endless loop but confuses cacls so it throws an error. Interestingly, I've tried running the code from after "DO" manually (obviously replacing the variable with the full path, copied straight from the file) at a command prompt and it runs as expected. I don't think it's the file or the loop, as adding quotes to the command to be executed prevents the loop from continuing past where it's supposed to... I really have no idea at this point. Any help would be appreciated. I have a feeling it's going to be something increadibly stupid... but I'm pulling my hair out so I thought I'd ask.

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• Can't validate mine, sudo nor root in Debian "Jessie" Gnome anymore?

  - by Janar

  I'm Debian beginner & GUI guy in a bit of trouble? Can't login as sudo/gksu/root/su nor as (main/super)user after removed user password via Gnome-user-settings. History of actions (Probably irrelevant though) Installed Debian "Jessie" GNU/Linux with xFce GUI (en-US) as only OS. HardWare is ThinkPad w510. Skipped root user password in setup, to get sudo for superuser easily. Logged in (as always had) with Gnome (3.4.x), not once with xFCE. (installed Xfce. Installed xFce only to achieve more control (easier management) over packages this way, to set-up gnome much more by mine likes. Added more jessie repros (same ones as in Wheesy stable by default but for Jessie as, Jessie only had repros for security updates by default). Installed lots of gtk(3) & gnome(3) based soft; (- restarted again after this) Installed propietary graphics card driver for mine nvidia quadro. (- restarted once again after that one) Installed more stuff related to mine work/school/devel. The actual problem Had a plan to restart again, but wanted to set up auto-login first, instead set user password to none (don't ask why / perhaps caused by being awake for a looooong time), noticed it, and set also to auto-login, but couldn't undo mine previous mistake to create new password for me. As mine password is set to none I would have expected that simply return in pass prompt for emty password field would do, but it won't authenticate. I tried Alt+F2 "gksu gedit" as well as: sudo wget "https://www.some-page.eu/file.ext" and "su" in terminals, none has applied (quite logical actually - as I'm sudoer and highest ranked super user, besides only user in computer). Current stand Everything worked & still works nice after this accident, besides this password prompts part. To spoked to log-out nor restart. Synaptic package-manager is still open with root rights (only one, that has left open prior to the issue and not closed since, just in case). Goggled for help and read some manuals/faqs/how-tos - mostly lead to sudoers file management, but not found one specifically for mine issue - so still not any smarter. Really hope, that I don't have to redo OS inst all over again, by just one stupid mistake. Thanks for your reply :-)

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• Both nginx and php5-fpm init.d startup scripts are non-functional and returning no errors..? But they used to work perfectly

  - by Ollie Treend

  I have been using nginx and php5-fpm on my Ubuntu box for a while now. Everything has been configured and setup correctly, and it ran like a charm. I have been keeping the packages updated & upgraded as usual, but haven't touched the nginx OR php5-fpm config files at all (thus I'm pretty sure this isn't my fault... ) Basically, I noticed nginx wasn't running as it should be. I ran the command sudo service nginx start, and the script did nothing. The same thing happens when trying to do anything - start, stop, restart or reload. This also happens for the "php5-fpm" init script - although all other init scripts seem to be functioning correctly. When trying to start nginx OR php5-fpm, this is what happens: root@HAL:/etc# service php5-fpm start root@HAL:/etc# I can't understand what is going wrong. The script isn't returning errors, but similarly it isn't starting the daemon or reporting success as usual. For reference, both installations are from the official nginx and php5-fpm PPAs. The fact that both started doing this at the same time has thrown me - since they are both unrelated packages. I have since purged both sets of packages from my system with apt-get purge ... and also apt-get remove --purge ... both of which have successfully removed the packages, their config files, and their init.d startup scripts. After having reinstalled nginx, I now have a functioning startup script again - I can start the web server as usual. However, php5-fpm is still experiencing the strange premature exiting of the startup script.. and I really can't figure out what's causing it. I have no idea what caused this to occur initially, but have managed to fix nginx. I now need to fix the php5-fpm startup script. If anybody could shed some light on this situation, I would be very grateful! The chances are both these issues are related - and they were caused by me doing something stupid. But now I need to fix it. This time I was lucky - because these problems are just on my development server. But I have 2 other live servers which are configured in a similar way, and I am worried the same thing will happen to these two as well! Has anybody else come across this? Do you have any words of advice? Thank you

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• Synchronize the same set of files to 2 different locations with 2 different programs for 2 different purposes

  - by Hedgetrimmer

  Because of stupid questionable IT policies at my not-to-be-named place of occupation, I have been (and will be, for the forseeable future) carrying on an external hard drive a unison-synchronized copy of all of my documents and code, including code which resides in some of my "dotfiles" and other code which resides in ~/bin (things I've made are there because ~/bin is in my $PATH) along with some cruft generated (and to be generated) by conscript and its related "giter8" templating system for Scala project boilerplates. Despite this, I do use a symlinking program to store all of my important dotfiles in a subdirectory. Thanks to that somewhat complicated setup, I have resorted to making a directory full of symlinks to every directory (or file, as is the case with stuff under ~/bin) that I want synchronized, and then follow = True is in my unison profile. It happens to be that this collection of odds and ends—plus an automatically-generated text file containing every package installed on my system—is everything under ~ that needs to be backed up to a remote (rsync-over-ssh) host with client-side encryption and signing from GPG. I already believe that duplicity is the most appropriate program to do that. What isn't as clear-cut is how to make duplicity use the exact same set of files when it runs a backup; it would be simple if duplicity would follow symlinks, but it does not and the manpage lists no option for enabling any such behavior. Comparing unison's file selection algorithm to duplicity's, I don't think I can write a program that could compute a ruleset for one program given one for the other. For the record, I would rather not keep the symlinks manually synchronized with duplicity file-selection rules, as they can change thanks to the above-mentioned complications regarding ~/bin. I don't think running duplicity on the external hard disk is such a good idea either; I usually keep that hard disk unmounted and unplugged in case of a power failure or other physical problem with the computer, plus I'm not sure about duplicity's performance given that: the hard disk is NTFS-formatted in order to be useable at my Windows-imprisoned place of occupation. despite being a USB 3.0 disk, my computer has no USB 3.0 ports so it acts as a USB 2.0 disk. How can I have duplicity (or is there a better program that I have overlooked?) back up the exact same set of files that is bidirectionally synchronized with my external hard disk?

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• SQL Transactional Replication snapshot not applying

  - by dmch2

  Hi, I'm using SQL Transactional Replication with pull subscriptions to replicate databases (hosting their own distribution database) from several servers across a VPN to a central server. I've got the first 2 databases working fine but the 3rd one is causing me problems. My subscription server is SQL 2008, the source systems are all SQL 2005. The source databases are a few 100Mb in size and contain audit data so are simply growing slowly by adding new records at approx 1kb a second. As far as the replication monitor, Agent logs and event logs show everything is working fine - except that no data appears in my subscription database. The distribution agent doesn't seem to want to read the snapshot (and hence the initial state and schema) from the publisher. New transactions aren't applied although they do seem to be arriving OK as the replication monitor shows things like '5 transactions with 10 commands were delivered'. I would expect (as in previous times) to see statements about data being BCPed in the replication monitor. The snapshot is on the publisher on a shared folder. The subscriber can view the snapshot OK (\\repldata) and the alt snapshot folder is pointing at it. But the distribution agent doesn't seem to be making an attempt to do read it. I tried changing the snapshot path to something that's incorrect and didn't even get an error saying that it couldn't access it. After lots of googling etc I found that sp_MSget_repl_commands is called by the subscriber on the distribution database on the publisher. Running a profiler I can see that it's only called for one agent Id. After a reinit it's called for sequence number 0x0 as expected so I thought that would mean it's would look for the snapshot. However, looking on the publisher I see that there's data for two agents - the snapshot agent and the log reader agent (which is being queries). So I guess I need to tell the distribution agent to get the data for both. But how? and more importantly - why? It worked fine on the other two servers I've replicated. I'm not an SQL novice but this is pretty much my first go at replication so don't be afraid to accuse me of missing something obvious/stupid! I can get log files (eg from the distribution agent) if you want but they don't seem to have any errors in them - it just starts up and starts applying log reader agent changes. Cheers Dave

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• Recovering from backup without original install media

  - by KGendron

  A machine from my old job had a complete hard drive failure. I have backups but I'm running into severe problems restoring from them. The only install media was a secondary restore partition on the system's hard drive. I hate whoever came up with that idea more than i can possibly express with words. I spent several days trying to recover the disk - it is pretty well shot and none of my best tricks could even get it to show up in the bios/ The machine that broke is an hp with xp media center edition on it (I don't know why either). The backups were created using the default windows backup tool - I have .bfk file on an external hardrive that i am trying to restore from. I've replaced the hard drive. My home machine is running windows 7 64bit and i'm trying to use it as a platform to restore to the other disk. I downloaded the window 7 nt-restore utility, however no matter what i do it restores to my C drive rather than the specified drive. Fortunately win7 security settings prevented it from being a complete disaster - but still not a happy thing. I tried firing up the xp virtual machine. I can browse to the backups but it says they are invalid and refuse to let me view/ continue with the restore. I tried installing XP to an extra harddrive on my machine - however it bluescreens on me during the install process and I cry. I tried installing xp pro to the new drive and attempted to restore over it, it of course blackscreened on me as that was a stupid idea. I made two partitions on the new hard drive (Apparently the bios on this accursed piece of junk doesn't allow hd partitions larger than 200G anyways and thus fails 40 minutes into the install with an ever-descriptive "Disk Read Error". Guess how i spent last weekend? My last idea was to install xp pro to the second partition and then use it to restore from backup to the first. After the first restart it gives me the error "Windows could not start because of a computer disk hardware configuration problem. Could not read from the selected boot disk. Check boot path and disk hardware". My brain made one of those bad hard drive clicky noises. I've tried several boot disks but they don't seem to work. If anyone has a link to a good one it would be greatly appreciated. Anyone have any more ideas? - I really hate asking on what seems like such a simple issue but i am quite literally at my wit's end. Thanks - and sorry for the really long post.

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• Router behind Router--second router (and its clients) cannot be "seen" even after both routers are D

  - by Trioke

  Couple of terminology I guess I should get out of the way for consistency's sake throughout the post: External Router/Modem - SMC 8014WG - External IP 173.32.144.134 - Internal IP 192.168.0.1 Internal Router - LinkSys WRT120N - "External" IP of 192.168.0.175 - Internal IP 192.168.1.1 - Connected via Ethernet Cable (a really long one, from the basement to the second floor) PC - IP 192.168.200 - Connected Wirelessly via WAP2 Personal. Laptop - Used to try and diagnose the problem, a 4th machine to the setup which won't be part of the final setup once everything works. The actual problem: I've tried setting the LinkySys router as a DMZ'd client on the SMC router, and then DMZ'd the actual PC on the LinkSys. So the DMZ looks like this: On the SMZ, client with IP 192.168.0.175 is DMZ'd. On the LinkSys, client with IP 192.168.1.200 is DMZ'd. No dice. I then tried port forwarding the necessary port on the SMC to the LinkSys (lets just say, port 80). Then port forwarded Port 80 on the LinkSys to the PC. Same as the DMZ scenario above, but change DMZ with port forwarding. No dice, still :(. Now here's where I went stupid--and tell me if one should never do this--I enabled both DMZ and port forwarding at the same time. I fired up Opera--my browser of choice ;)--typed in 173.32.144.134:6333 and... ... Third time is the charm they say? Well, clearly not. Otherwise I wouldn't be here ;). To diagnose the problem, I enabled "Allow remote access to the Admin panel" on the LinkSys router, and specified port 6333 as the port to use. I port forwarded port 6333 on the SMC to 192.168.0.175, and access my external IP of 173.32.144.134:6333 in hopes of seeing the Admin panel... No dice (I think I've ran out of dice by now ;)). So to see where the problem was, I connected a laptop to the SMC via LAN cable, and typed in 192.168.0.175:6333, and viola, Admin Panel access! So the problem looks like it lies with the SMC--But that's as far as I've got, I've done the port forwarding, the DMZ'ing, and I've even disabled the built-in firewall for safe measures, but nothing worked. So, here I am. Unable to connect to the PC behind the Internal router externally, and without anything to go on other than to come here and ask for the wisdom of the the superuser folks :). If any more detail is required, just ask. (Apologies in advance, if questions should never be this long winded!)

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• It’s nice to be important, but it’s more important to be nice

  - by BuckWoody

  I’ve been a little “preachy” lately, telling you that you should let people finish their sentences, and always check a problem out before you tell a user that their issue is “impossible”. Well, I’ll round that out with one more tip today. Keep in mind that all of these things are actions I’ve been guilty of, hopefully in the past. I’m kind of a “work in progress”. And yes, I know these tips are coming from someone who picks on people in presentations, but that is of course done in fun, and (hopefully) with the audience’s knowledge.   (No, this isn’t aimed at any one person or event in particular – I just see it happen a lot)   I’ve seen, unfortunately over and over, someone in authority react badly to someone who is incorrect, or at least perceived to be incorrect. This might manifest itself in a comment, post, question or whatever, but the point is that I’ve seen really intelligent people literally attack someone they view as getting something wrong. Don’t misunderstand me; if someone posts that you should always drop a production database in the middle of the day I think you should certainly speak up and mention that this might be a bad idea!  No, I’m talking about generalizations or even incorrect statements done in good faith. Let me explain with an example.   Suppose someone makes the statement: “If you don’t have enough space on your system, you can just use a DBCC command to shrink the database”. Let’s take two responses to this statement.   Response One: “That’s insane. Everyone knows that shrinking a database is a stupid idea, you’re just going to fragment your indexes all over the place.” Response Two: “That’s an interesting take – in my experience and from what I’ve read here (someurl.com) I think this might not be a universal best practice.”   Of course, both responses let the person making the statement and those reading it know that you don’t agree, and that it’s probably wrong. But the person you responded to and the general audience hearing you (or reading your response) might form two different opinions of you.   The first response says to me “this person really needs to be right, and takes arguments personally. They aren’t thinking of the other person at all, or the folks reading or hearing the exchange. They turned an incorrect technical statement into a personal attack. They haven’t left the other party any room to ‘save face’, and they have potentially turned what could be a positive learning experience for everyone into a negative. Also, they sound more than just a little arrogant.”   The second response says to me “this person has left room for everyone to save face, has presented evidence to the contrary and is thinking about moving the ball forward and getting it right rather than attacking someone for getting it wrong.” It’s the idea of questioning a statement rather than attacking a person.   Perhaps you have a different take. Maybe you think the “direct” approach is best – and maybe that’s worked for you. Something to consider is what you’ve really accomplished while using that first method. Sure, the info you provide is correct, and perhaps someone out there won’t shrink a database because of your response – but perhaps you’ve turned a lot more people off, and now they won’t listen to your other valuable information. You’ll be an expert, but another one of the nameless, arrogant jerks in technology. And I don’t think anyone likes to be thought of that way.   OK, I’ll get down off of the high-horse now. And I’ll keep the title of this entry (said to me by my grandmother when I was a little kid) in mind when I dismount. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• It’s nice to be important, but it’s more important to be nice

  - by BuckWoody

  I’ve been a little “preachy” lately, telling you that you should let people finish their sentences, and always check a problem out before you tell a user that their issue is “impossible”. Well, I’ll round that out with one more tip today. Keep in mind that all of these things are actions I’ve been guilty of, hopefully in the past. I’m kind of a “work in progress”. And yes, I know these tips are coming from someone who picks on people in presentations, but that is of course done in fun, and (hopefully) with the audience’s knowledge.   (No, this isn’t aimed at any one person or event in particular – I just see it happen a lot)   I’ve seen, unfortunately over and over, someone in authority react badly to someone who is incorrect, or at least perceived to be incorrect. This might manifest itself in a comment, post, question or whatever, but the point is that I’ve seen really intelligent people literally attack someone they view as getting something wrong. Don’t misunderstand me; if someone posts that you should always drop a production database in the middle of the day I think you should certainly speak up and mention that this might be a bad idea!  No, I’m talking about generalizations or even incorrect statements done in good faith. Let me explain with an example.   Suppose someone makes the statement: “If you don’t have enough space on your system, you can just use a DBCC command to shrink the database”. Let’s take two responses to this statement.   Response One: “That’s insane. Everyone knows that shrinking a database is a stupid idea, you’re just going to fragment your indexes all over the place.” Response Two: “That’s an interesting take – in my experience and from what I’ve read here (someurl.com) I think this might not be a universal best practice.”   Of course, both responses let the person making the statement and those reading it know that you don’t agree, and that it’s probably wrong. But the person you responded to and the general audience hearing you (or reading your response) might form two different opinions of you.   The first response says to me “this person really needs to be right, and takes arguments personally. They aren’t thinking of the other person at all, or the folks reading or hearing the exchange. They turned an incorrect technical statement into a personal attack. They haven’t left the other party any room to ‘save face’, and they have potentially turned what could be a positive learning experience for everyone into a negative. Also, they sound more than just a little arrogant.”   The second response says to me “this person has left room for everyone to save face, has presented evidence to the contrary and is thinking about moving the ball forward and getting it right rather than attacking someone for getting it wrong.” It’s the idea of questioning a statement rather than attacking a person.   Perhaps you have a different take. Maybe you think the “direct” approach is best – and maybe that’s worked for you. Something to consider is what you’ve really accomplished while using that first method. Sure, the info you provide is correct, and perhaps someone out there won’t shrink a database because of your response – but perhaps you’ve turned a lot more people off, and now they won’t listen to your other valuable information. You’ll be an expert, but another one of the nameless, arrogant jerks in technology. And I don’t think anyone likes to be thought of that way.   OK, I’ll get down off of the high-horse now. And I’ll keep the title of this entry (said to me by my grandmother when I was a little kid) in mind when I dismount. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Why Software Sucks...and What You Can Do About It – book review

  - by DigiMortal

      How do our users see the products we are writing for them and how happy they are with our work? Are they able to get their work done without fighting with cool features and crashes or are they just switching off resistance part of their brain to survive our software? Yeah, the overall picture of software usability landscape is not very nice. Okay, it is not even nice. But, fortunately, Why Software Sucks...and What You Can Do About It by David S. Platt explains everything. Why Software Sucks… is book for software users but I consider it as a-must reading also for developers and specially for their managers whose politics often kills all usability topics as soon as they may appear. For managers usability is soft topic that can be manipulated the way it is best in current state of project. Although developers are not UI designers and usability experts they are still very often forced to deal with these topics and this is how usability problems start (of course, also designers are able to produce designs that are stupid and too hard to use for users, but this blog here is about development). I found this book to be very interesting and funny reading. It is not humor book but it explains you all so you remember later very well what you just read. It took me about three evenings to go through this book and I am still enjoying what I found and how author explains our weird young working field to end users. I suggest this book to all developers – while you are demanding your management to hire or outsource usability expert you are at least causing less pain to end users. So, go and buy this book, just like I did. And… they thanks to mr. Platt :) There is one book more I suggest you to read if you are interested in usability - Don't Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition by Steve Krug. Editorial review from Amazon Today’s software sucks. There’s no other good way to say it. It’s unsafe, allowing criminal programs to creep through the Internet wires into our very bedrooms. It’s unreliable, crashing when we need it most, wiping out hours or days of work with no way to get it back. And it’s hard to use, requiring large amounts of head-banging to figure out the simplest operations. It’s no secret that software sucks. You know that from personal experience, whether you use computers for work or personal tasks. In this book, programming insider David Platt explains why that’s the case and, more importantly, why it doesn’t have to be that way. And he explains it in plain, jargon-free English that’s a joy to read, using real-world examples with which you’re already familiar. In the end, he suggests what you, as a typical user, without a technical background, can do about this sad state of our software—how you, as an informed consumer, don’t have to take the abuse that bad software dishes out. As you might expect from the book’s title, Dave’s expose is laced with humor—sometimes outrageous, but always dead on. You’ll laugh out loud as you recall incidents with your own software that made you cry. You’ll slap your thigh with the same hand that so often pounded your computer desk and wished it was a bad programmer’s face. But Dave hasn’t written this book just for laughs. He’s written it to give long-overdue voice to your own discovery—that software does, indeed, suck, but it shouldn’t. Table of contents Acknowledgments xiii Introduction Chapter 1: Who’re You Calling a Dummy? Where We Came From Why It Still Sucks Today Control versus Ease of Use I Don’t Care How Your Program Works A Bad Feature and a Good One Stopping the Proceedings with Idiocy Testing on Live Animals Where We Are and What You Can Do Chapter 2: Tangled in the Web Where We Came From How It Works Why It Still Sucks Today Client-Centered Design versus Server-Centered Design Where’s My Eye Opener? It’s Obvious—Not! Splash, Flash, and Animation Testing on Live Animals What You Can Do about It Chapter 3: Keep Me Safe The Way It Was Why It Sucks Today What Programmers Need to Know, but Don’t A Human Operation Budgeting for Hassles Users Are Lazy Social Engineering Last Word on Security What You Can Do Chapter 4: Who the Heck Are You? Where We Came From Why It Still Sucks Today Incompatible Requirements OK, So Now What? Chapter 5: Who’re You Looking At? Yes, They Know You Why It Sucks More Than Ever Today Users Don’t Know Where the Risks Are What They Know First Milk You with Cookies? Privacy Policy Nonsense Covering Your Tracks The Google Conundrum Solution Chapter 6: Ten Thousand Geeks, Crazed on Jolt Cola See Them in Their Native Habitat All These Geeks Who Speaks, and When, and about What Selling It The Next Generation of Geeks—Passing It On Chapter 7: Who Are These Crazy Bastards Anyway? Homo Logicus Testosterone Poisoning Control and Contentment Making Models Geeks and Jocks Jargon Brains and Constraints Seven Habits of Geeks Chapter 8: Microsoft: Can’t Live With ’Em and Can’t Live Without ’Em They Run the World Me and Them Where We Came From Why It Sucks Today Damned if You Do, Damned if You Don’t We Love to Hate Them Plus ça Change Growing-Up Pains What You Can Do about It The Last Word Chapter 9: Doing Something About It 1. Buy 2. Tell 3. Ridicule 4. Trust 5. Organize Epilogue About the Author

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