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• SEO/Google: How should I handle multiple countries and domains?

  - by Valorized

  Hello. I'm the webmaster of an online shop based in Austria (Europe). Therefore we registered "example.at". We also own different other domain names like "example-shop.com" and "example.info". Currently all those domains are redirected (301) to the .at one. Still available is: "example.net" and "example.org" (and .ws/.cc), unfortunately not available: .de/.eu The .com is currently owned by one of our partners, the contract ends in 2012 but until then we have no chance to get this one. Recently I read more about geo-targeting and I noticed ONE big deal. The tld ".at" is hardly recognised in Germany (google.de) whereas it is excellently listed in Austria (google.at). As a result of the .at I cannot set the target location manually (or to unlisted). More info: https://www.google.com/support/webmasters/bin/answer.py?answer=62399&hl=en This is a big problem. I looked at Google Analytics and - although Germany is 10x as big as Austria - there are more visits from Austria. So, how should I config the domain in order to get the best results in both, Germany and Austria? I thought of some solutions: First I could stop redirecting the .info. Then there would be a duplicate of the .at one. Moreover, in Webmastertools, I could set the target location of the .info to Germany. As the .at still targets Austria, both would be targeted - however I don't now if google punishes one of them because of the duplicate content? Same as 1. but with .net or .org (I think .info is not a "nice" domain and moreover I think search engines prefer .com, .net or .org to .info). Same as 1. (or 2.) but with a rel="canonical" on the new one (pointing to the .at). Con: I don't think this will improve the situation, because it still tells google that the .at one is more important, like: "if .info points to .at, the target may still be Austria". rel="canonical" on the .at pointing to the new (.info or .net or .org). However I fear that this will have a negative impact on the listing on google.at because: "Hey, the well-known .at is not important anymore, so let's focus on the .info which is not well-known." - Therefore: bad position in search results. Redirect .at to the new (.info or .net or .org) with a 301-Redirect. Con: Might be worse than 4, we might loose Page-Rank (or "the value of the page", because google says that page rank is not important anymore). Moreover this might be even more confusing for the customers. In 3. or 4. customers don't get redirected, they do not see the canonical-meta-tag. So, dear experts, please tell me what the best option would be! Thank you very much for your advice in advance and please excuse the long question. I really appreciate this network! Please note: It's exactly the same content AND language. In Austria we speak German.

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• Is my class structure good enough?

  - by Rivten

  So I wanted to try out this challenge on reddit which is mostly about how you structure your data the best you can. I decided to challenge my C++ skills. Here's how I planned this. First, there's the Game class. It deals with time and is the only class main has access to. A game has a Forest. For now, this class does not have a lot of things, only a size and a Factory. Will be put in better use when it will come to SDL-stuff I guess A Factory is the thing that deals with the Game Objects (a.k.a. Trees, Lumberjack and Bears). It has a vector of all GameObjects and a queue of Events which will be managed at the end of one month. A GameObject is an abstract class which can be updated and which can notify the Event Listener The EventListener is a class which handles all the Events of a simulation. It can recieve events from a Game Object and notify the Factory if needed, the latter will manage correctly the event. So, the Tree, Lumberjack and Bear classes all inherits from GameObject. And Sapling and Elder Tree inherits from Tree. Finally, an Event is defined by an event_type enumeration (LUMBERJACK_MAWED, SAPPLING_EVOLUTION, ...) and an event_protagonists union (a GameObject or a pair of GameObject (who killed who ?)). I was quite happy at first with this because it seems quite logic and flexible. But I ended up questionning this structure. Here's why : I dislike the fact that a GameObject need to know about the Factory. Indeed, when a Bear moves somewhere, it needs to know if there's a Lumberjack ! Or it is the Factory which handles places and objects. It would be great if a GameObject could only interact with the EventListener... or maybe it's not that much of a big deal. Wouldn't it be better if I separate the Factory in three vectors ? One for each kind of GameObject. The idea would be to optimize research. If I'm looking do delete a dead lumberjack, I would only have to look in one shorter vector rather than a very long vector. Another problem arises when I want to know if there is any particular object in a given case because I have to look for all the gameObjects and see if they are at the given case. I would tend to think that the other idea would be to use a matrix but then the issue would be that I would have empty cases (and therefore unused space). I don't really know if Sapling and Elder Tree should inherit from Tree. Indeed, a Sapling is a Tree but what about its evolution ? Should I just delete the sapling and say to the factory to create a new Tree at the exact same place ? It doesn't seem natural to me to do so. How could I improve this ? Is the design of an Event quite good ? I've never used unions before in C++ but I didn't have any other ideas about what to use. Well, I hope I have been clear enough. Thank you for taking the time to help me !

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• The new direction of the gaming industry

  - by raccoon_tim

  Just recently I read a great blog post by David Darling, the founder of Codemasters: http://www.develop-online.net/blog/347/Jurassic-consoles-could-become-extinct. In the blog post he talks about how traditional retail games are experiencing a downfall thanks to the increasing popularity of digital distribution. I personally think of retail games as being relics of the past. It does not really make much sense to still keep distributing boxed games when the same game can be elegantly downloaded and updated over the air through a digital distribution channel. The world is not all rainbows, however. One big issue with mixing digital distribution with boxed retail games is that resellers will not condone you selling your game for 10€ digitally while their selling the same game for 70€. The only way to get around this issue is to move to full digital distribution. This has the added benefit of minimizing piracy as the game can be tightly bound to the service you downloaded the game from. Many players are, however, complaining about not being able to play the games offline. Having games tightly bound to the internet is a problem when games are bought from a retailer as we tend to expect that once we have the product we can use it anywhere because we physically own it. The truth is that we don’t actually own the product. Instead, the typical EULA actually states that we only have a license to use the product. We’re not, for instance, allowed to disassemble the product, which the owner is indeed permitted to do. Digital distribution allows us to provide games as services, instead of selling them as standalone products. This means that for a service to work you have to be connected to the internet but you still have the same rights to use the product. It’s really straightforward; if you downloaded a client from the internet you are expected to have an internet connection so you’re able to connect to the server. A game distributed digitally that is built using a client-server architecture has the added benefit of allowing you to play anywhere as long as you have the client installed and you are able to log in with your user information. Your save games can be backed up and your game can continue anywhere. Another development we’re seeing in the gaming industry is the increasing popularity of free-to-play games. These are games that let you play for free but allow you to boost your gaming experience with real world money. The nature of these games is that players are constantly rewarded with new content and the game can evolve according to their way of playing and their wishes can be incorporated into the product. Free-to-play games can quickly gain a large player basis and monetization is done by providing players valuable things to buy making their gaming experience more fun. I am personally very excited about free-to-play games as it’s possible to start building the game together with your players and there is no need to work on the game for 5 years from start to finish and only then see if it’s actually something the players like. This is a typical problem with big movie-like retail games and recent news about Radical Entertainment practically closing its doors paints a clear picture of what can happen when the risk does not pay off: http://news.teamxbox.com/xbox/25874/Prototype-Developer-Radical-Entertainment-Closes/.

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• Best way to process a queue in C# (PDF treatment)

  - by Bartdude

  First of all let me expose what I would like to do : I already dispose of a long-time running webapp developed in ASP.NET (C#) 2.0. In this app, users can upload standard PDF files (text+pics). The app is running in production on a Windows Server 2003 and has a dedicated database server (SQL server 2008) also running Windows Server 2003. I myself am a quite experienced web developer, but never actually programmed anything non-web (or at least nothing serious). I plan on adding a functionality to the webapp for which I would need a jpg snapshot of each page of the PDF. Creating these "thumbnails" isn't the big deal as such, I already do it inside my webapp using ghostscript. I've only done it on 1 page documents for now though, and the new functionality will need to process bigger documents. In order for this process to be transparent aswell for the admins as the final users, I would like to implement some kind of queue to delay the processing of the thumbnails. There again, no problem to create the queue, it will consist of records in a table, with enough info to find the pdf document back. Then I will need to process this queue, and that's were my interrogations start. Obviously the best solution to process it isn't an ASP script or so, so I will have to get out of my known environment. No problem, but I have no idea which direction to go. Therefore, a few questions : What should I develop ? I presumably need something that is "standby" on the server, runs when needed, then returns to idle state until further notice.Should I be looking into Windows service ? Is there another more appropriate type of project ? Depending on the first answer, what will be the approach ? Should I have somehow SQL server "tell" the program/service/... to process the queue, or should I have that program/service/... periodically check the state of the queue and treat new items. In both case, which functionality can I use ? we're not talking about hundreds of PDF a day (max 50 maybe), I can totally afford to treat the queue 1 item at a time. Can you confirm I don't have to look much further on threads and so ? (I found a lot of answers talking about threads in queue treatment, but it looks quite overkill for my needs) Maybe linked to the previous question : what about concurrent call to the program, whatever it is ? Let's suppose it is currently running, and a new record comes in the queue, what should be the behaviour ? I don't need much detailed answers and would already be happy with answers like "You can do the processing with a service, and yes it's possible to have sqlserver on machine A trigger a service start on machine B" or "You have to develop xxx and then use the scheduler to run it every xxx minutes". I don't mind reading articles and so, but I can hardly afford to spend too much time learning stuff to finally realize I went the wrong way for this project, so basically I'm trying to narrow down the scope of matters I need to investigate. Thanks for reading me, I hope I'll find some helping hands on here :-)

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• JDK7?????

  - by Todd Bao

  ??JSR 334,JDK 7?????????????,???:1. switch????String????:    public static void switchString(String s){        switch (s){        case "db": ...        case "wls": ...        case "idm": ...        case "soa": ...        case "fa": ...        default: ...        }    }2. ?????????? - "0b"???"_"???,?????????? a. ???????????, 0b: ????????????:        byte b1 = 0b00100001;     // New        byte b2 = 0x21;        // Old        byte b3 = 33;        // Old b. ??????????????,?????,????????????:    long phone_nbr = 021_1111_2222;3. ???????????? - "?? new",????????:        ArrayList<String> al1 = new ArrayList<String>();    // Old        ArrayList<String> al2 = new ArrayList<>();        // New4. ????reflect?????????? - ReflectOperationException,????:    ClassNotFoundException,     IllegalAccessException,     InstantiationException,     InvocationTargetException,     NoSuchFieldException,     NoSuchMethodException5. catch????????,?????????,????????:    try{        // code    }    catch (SQLException | IOException ex) {        // ...    }6. ?????? - ??????????,??????????style:    public void test() throws NoSuchMethodException, NoSuchFieldException{    // ??        try{            // code        }        catch (RelectiveOperationException ex){    // ??            throws ex;        }    }7. ???try()?? - Try with Resources,?????????????(???????????java.lang.AutoCloseable??),???????try?????"("??"{":    try(BufferedReader br = new BufferedReader(new FileReader("/home/oracle/temp.txt"))){        ... br.readLine() ...    }try-with-resources?????catch,??????????catch???????Todd

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• ??GoldenGate?LAG???

  - by Liu Maclean(???)

  GGSCI????LAG?? ????????????????Oracle?redo????online redo logfile? ? Replicat????????????????? ???????? ????,?????????????????LAG; ????????????????REPLICAT??apply???????????? OGG????RANGE??????????,????????REPLICATE??APPLY? OGG??MAXTRANSOPS???????? LAG?????????: ?Extract?????redolog????TRAIL?REMOTE HOST ????datapump???extract trail????????????REMOTE HOST ?collector?????????????????LOCAL TRAIL ?REPLICAT??LOCAL TRAIL???????? ?????????GGSCI?INFO?STATUS??????LAG,???SEND ???,LAG?????LAG?????: INFO??????LAG???SEND??????????? INFO?????LAG???MANAGER????????checkpoint SEND <OBJECT>, lag???LAG???<OBJECT>???????????? LAG?????????????????Kilobytes??? ????LAG??? ????????????? ? EXTRACT/PUMP/REPLICAT???????? ?2?????????, ???? LAG???EXTRACT??????? ??EXTRACT/PUMP/REPLICAT??????????????? REAL TIME,???LAG????? ?????????????? ????????REDO LOG?????????,?LAG???ER???????,?????????????? ??????,STOP EXTRACT?????????????????LAG,????EXTRACT?????,??EXTRACT????????? ????REDO LOG???? ?EXTRACT??????????????????? GGSCI (XIANGBLI-CN) 27> stop load2 Sending STOP request to EXTRACT LOAD2 … Request processed. GGSCI (XIANGBLI-CN) 28> start load2 Sending START request to MANAGER … EXTRACT LOAD2 starting GGSCI (XIANGBLI-CN) 31> info load2 EXTRACT    LOAD2     Last Started 2012-09-18 20:26   Status RUNNING Checkpoint Lag       00:04:34 (updated 00:00:08 ago) Log Read Checkpoint  Oracle Redo Logs 2012-09-18 20:21:32  Seqno 44, RBA 13750272 SCN 0.1845479 (1845479) GGSCI (XIANGBLI-CN) 35> lag load2 Sending GETLAG request to EXTRACT LOAD2 … Last record lag: 130 seconds. At EOF, no more records to process. GGSCI (XIANGBLI-CN) 36> info load2 EXTRACT    LOAD2     Last Started 2012-09-18 20:26   Status RUNNING Checkpoint Lag       00:00:00 (updated 00:00:02 ago) Log Read Checkpoint  Oracle Redo Logs 2012-09-18 20:27:33  Seqno 44, RBA 13817856 SCN 0.1845671 (1845671) ?????? Last record lag ? Checkpoint Lag ???? EXTRACT/PUMP/REPLICAT ?????????????(catch up), ???? ?????????????GB?redo???,??????EXTRACT/PUMP/REPLICAT ????????? ???INFO?LAG???checkpoint?,????????????Long Running Transactions (LRTs),??????????COMMIT? ????????????????????????COMMIT?????? ????EXTRACT/PUMP/REPLICAT???????????????????????commit????? ??REPLICAT????MAXTRANSOPS ?????LAG?

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• How to debug memcached "SERVER HAS FAILED AND IS DISABLED UNTIL TIMED RETRY" errors?

  - by Jevgenij Evll

  I have a two server memcached setup. When memcached write fails, I receive an email notification. About once per day "SERVER HAS FAILED AND IS DISABLED UNTIL TIMED RETRY" error comes and I have no idea how to find the reason. I am using PHP Memcached client. I am not using too long keys. I tried adding -v flag, but it does not help, the log remains empty. If I include output of getStats to the error notification, I receive the following info: Array ( [192.168.0.3:11211] => Array ( [pid] => 28167 [uptime] => 3671962 [threads] => 4 [time] => 1358714713 [pointer_size] => 64 [rusage_user_seconds] => 24516 [rusage_user_microseconds] => 130981 [rusage_system_seconds] => 86246 [rusage_system_microseconds] => 675512 [curr_items] => 1616352 [total_items] => 118339822 [limit_maxbytes] => 2684354560 [curr_connections] => 8 [total_connections] => 78108681 [connection_structures] => 356 [bytes] => 981522779 [cmd_get] => 1561752945 [cmd_set] => 158718324 [get_hits] => 1383072575 [get_misses] => 178680370 [evictions] => 0 [bytes_read] => 138113231690 [bytes_written] => 1091741700765 [version] => 1.4.15 ) [192.168.0.4:11211] => Array ( [pid] => -1 [uptime] => 0 [threads] => 0 [time] => 0 [pointer_size] => 0 [rusage_user_seconds] => 0 [rusage_user_microseconds] => 0 [rusage_system_seconds] => 0 [rusage_system_microseconds] => 0 [curr_items] => 0 [total_items] => 0 [limit_maxbytes] => 0 [curr_connections] => 0 [total_connections] => 0 [connection_structures] => 0 [bytes] => 0 [cmd_get] => 0 [cmd_set] => 0 [get_hits] => 0 [get_misses] => 0 [evictions] => 0 [bytes_read] => 0 [bytes_written] => 0 [version] => ) )

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• PHP bcompiler install

  - by dobs

  How to install bcompiler on Fedora, have this error: [root@server server]# pecl install channel://pecl.php.net/bcompiler-0.9.1 downloading bcompiler-0.9.1.tgz ... Starting to download bcompiler-0.9.1.tgz (47,335 bytes) .............done: 47,335 bytes 10 source files, building running: phpize Configuring for: PHP Api Version: 20090626 Zend Module Api No: 20090626 Zend Extension Api No: 220090626 building in /var/tmp/pear-build-server/bcompiler-0.9.1 running: /var/tmp/bcompiler/configure checking for grep that handles long lines and -e... /bin/grep checking for egrep... /bin/grep -E checking for a sed that does not truncate output... /bin/sed checking for cc... cc checking whether the C compiler works... yes checking for C compiler default output file name... a.out checking for suffix of executables... checking whether we are cross compiling... no checking for suffix of object files... o checking whether we are using the GNU C compiler... yes .... /var/tmp/bcompiler/bcompiler.c:2174: ?????????: expected ‘struct zend_arg_info *’ but argument is of type ‘const struct _zend_arg_info *’ /var/tmp/bcompiler/bcompiler.c: ? ??????? ‘apc_serialize_zend_class_entry’: /var/tmp/bcompiler/bcompiler.c:3100: ??????????????: ???????????? ???????? ????????????? ?????????? ???? /var/tmp/bcompiler/bcompiler.c:3107: ??????????????: ???????? ????????? 1 ‘apc_serialize_zend_function_entry’ ???????? ????????????? ?????????? ???? /var/tmp/bcompiler/bcompiler.c:2874: ?????????: expected ‘struct zend_function_entry *’ but argument is of type ‘const struct _zend_function_entry *’ /var/tmp/bcompiler/bcompiler.c: ? ??????? ‘apc_deserialize_zend_class_entry’: /var/tmp/bcompiler/bcompiler.c:3324: ??????????????: ???????? ????????? 1 ‘apc_deserialize_zend_function_entry’ ???????? ????????????? ?????????? ???? /var/tmp/bcompiler/bcompiler.c:2900: ?????????: expected ‘struct zend_function_entry *’ but argument is of type ‘const struct _zend_function_entry *’ make: *** [bcompiler.lo] ?????? 1 ERROR: 'make' failed yum install bzip2-libs bzip2-devel - Fix it...

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• SQL Server Licensing in a VMware vSphere Cluster

  - by Helvick

  If I have SQL Server 2008 instances running in virtual machines on a VMware vSphere cluster with vMotion\DRS enabled so that the VM's can (potentially) run on any one of the physical servers in the cluster what precisely are the license requirements? For example assume that I have 4 physical ESX Hosts with dual physical CPU's and 3 separate single vCPU Virtual Machines running SQL Server 2008 running in that cluster. How many SQL Standard Processor licenses would I need? Is it 3 (one per VM) or 12 (one per VM on each physical host) or something else? How many SQL Enterprise Processor licenses would I need? Is it 3 (one per VM) or 8 (one for each physical CPU in the cluster) or, again, something else? The range in the list prices for these options goes from $17k to $200k so getting it right is quite important. Bonus question: If I choose the Server+CAL licensing model do I need to buy multiple Server instance licenses for each of the ESX hosts (so 12 copies of the SQL Server Standard server license so that there are enough licenses on each host to run all VM's) or again can I just license the VM and what difference would using Enterprise per server licensing make? Edited to Add Having spent some time reading the SQL 2008 Licensing Guide (63 Pages! Includes Maps!*) I've come across this: • Under the Server/CAL model, you may run unlimited instances of SQL Server 2008 Enterprise within the server farm, and move those instances freely, as long as those instances are not running on more servers than the number of licenses assigned to the server farm. • Under the Per Processor model, you effectively count the greatest number of physical processors that may support running instances of SQL Server 2008 Enterprise at any one time across the server farm and assign that number of Processor licenses And earlier: ..For SQL Server, these rule changes apply to SQL Server 2008 Enterprise only. By my reading this means that for my 3 VM's I only need 3 SQL 2008 Enterprise Processor Licenses or one copy of Server Enterprise + CALs for the cluster. By implication it means that I have to license all processors if I choose SQL 2008 Standard Processor licensing or that I have to buy a copy of SQL Server 2008 Standard for each ESX host if I choose to use CALs. *There is a map to demonstrate that a Server Farm cannot extend across an area broader than 3 timezones unless it's in the European Free Trade Area, I wasn't expecting that when I started reading it.

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• Power cycles on/off 3 times before booting properly from cold start, no other issues (New System)

  - by James

  Relevant Specs: Sapphire 5850, core i7 920, Seasonic x750 power supply, ECS X58B-A2 mobo. From a cold boot, meaning all power totally disconnected at the wall, the system will power on for less than a second and then power off completely. After two seconds of being powered off this will repeat and on the third "attempt" the computer will boot. To be very specific here is what happens: The power is turned on at the wall and on the psu, the orange stdby LED on the mobo is illuminated but the system is 'off'. I hit the power button on the case or on the mobo itself I hear the relay (?) in the psu closing The case light comes on and the mobo power light comes on. The fans start rotating. Immediately after this the I hear some relay click - the power lights extinguish, the fans stop, the stdby light remains on. Less than 2 seconds pass and the cycle repeats without any intervention from me. On the third attempt it boots normally and the machine runs perfectly. If I do a soft reboot or a full shutdown the computer starts normally the next time. It's only if I pull the power cord or flick the switch off on the PSU that I get the cycling again. Basically any time the stdby light on the mobo goes out. I have removed the graphics card and I get the same problem. I have removed the PSU, hotwired it to the ON position and verified voltages on all lines. The relay does not cycle when I do this. If I connect only the 24 pin ATX connector to the mobo and not the 8 pin ATX12V / CPU connector then I will not get the cycling, the fans run, the power light stays on, but obviously the system can't boot. Disconnecting all fans has no effect on the problem. My feeling it that it's something to do with the motherboard like a capacitor that's taking a long time to charge because it's leaking or something along those lines. But I can't imagine what could be 'wrong' with it and only manifest itself as a problem under these very specific circumstances. Any ideas? Thanks.

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• Windows Server 2003 Terminal Server does not give out all available licenses

  - by Erwin Blonk

  I installed the Terminal Server role in Windows Server 2003 Standard 64-bits. Still, only 2 connections are allowed. The License Manager says that there are 10 Device CALs available, which is correct, and that none are given out. For good measure I let the server reboot, to no effect. Before this, there was another server (same Windows, except that it is 32 bits) active as a licensing server. I removed the role first and then then added it to the new server. I then removed the Terminal Server Licensing Server component off the old one and added it to the new one. After that, I added to licenses. When that didn't give the required result, I rebooted to new server. Still, the new server, with licenses and all, acts as if it has the 2 license RDP. The server are all stand-alone, there is no active directory been set up. Both servers are in different workgroups. Update (4/12/10): The server has changed the entries in the Terminal Server Licensing a few times. After installing the licenses it added an entry of which the exact phrasing I forgot but it was about temporary Windows 2003 device licenses. Later it added Windows Server 2003 - TS Per Device CAL. The temporary held 2 licenses (standard RDP licenses, I think) and the other 10. At some point, seemingly unrelated from the testing we did, it used a licenses from the new pool. This morning, 2 licenses were used from the pool of 10 and only 1 from the temporary/RDP pool (I wish I had screenshots to show, it changed every few hours oir so it seems). Although I had already activated the server over the internet, and re-activated it, I decided to go through the whole procedure by phone. Long story short, here is what it says now: Existing Windows 2000 Server, type:built-in [no licenses used, I add for for sake of being complete] Windows Server 2003 - Terminal Server Per Device CAL Token, type:open [none of 10 used] Windows Server 2003 - TS Per Device CAL, type:open [3 of 10 used] As I tried to explain, this is the end result after a few changes, most of which I can't directly connect to any action from my part. Only going to the activation procedure by phone seemed to directly effect the TS, resulting in the above configuration. Still, it is impossible to connect with more than 3 people, which is 1 up from the 2 that could connect yesterday. TS does say 7 licenses are avaible. Yet it won't give them out.

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• Internet Explorer keeps asking for NTLM credentials in Intranet zone

  - by Tomalak

  Long text, sorry for that. I'm trying to be as specific as possible. I'm on Windows 7 and I experience a very frustrating Internet Explorer 8 behavior. I'm in a company LAN with some intranet servers and a proxy for connecting with the outside world. On sites that are clearly recognized as being "Local Intranet" (as indicated in the IE status bar) I keep getting "Windows Security" dialog boxes that ask me to log in. These pages are served off an IIS6 with "Integrated Windows Security" enabled, NTFS permits Everyone:Read on the files themselves. If I enter my Windows credentials, the page loads fine. However, the dialog boxes will be popping up the next time, regardless if I ticked "Remember my credentials" or not. (Credentials are stored in the "Credential Manager" but that does not make any difference as to how often these login boxes appear.) If I click "Cancel", one of two things can happen: Either the page loads with certain resources missing (images, styleheets, etc), or it does not load at all and I get HTTP 401.2 (Unauthorized: Logon Failed Due to Server Configuration). This depends on whether the logon box was triggered by the page itself, or a referenced resource. The behavior appears to be completely erratic, sometimes the pages load smoothly, sometimes one resource triggers a logon message, sometimes it does not. Even simply re-loading the page can result in changed behavior. I'm using WPAD as my proxy detection mechanism. All Intranet hosts do bypass the proxy in the PAC file. I've checked every IE setting I can think of, entered host patterns, individual host names, IP ranges in every thinkable configuration to the "Local Intranet" zone, ticked "Include all sites that bypass the proxy server", you name it. It boils down to "sometimes it just does not work", and slowly I'm losing my mind. ;-) I'm aware that this is related to IE not automatically passing my NTLM credentials to the webserver but asking me instead. Usually this should only happen for NTLM-secured sites that are not recognized as being in the "Intranet" zone. As explained, this is not the case here. Especially since half of a page can load perfectly and without interruption and some page's resources (coming from the same server!) trigger the login message. I've looked at http://support.microsoft.com/kb/303650, which gives the impression of describing the problem, but nothing there seems to work. And frankly, I'm not certain if "manually editing the registry" is the right solution for this kind of problem. I'm not the only person in the world with an IE/intranet/IIS configuration, after all. I'm at a loss, can somebody give me a hint?

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• RDS installation failure on 2012 R2 Server Core VM in Hyper-V Server

  - by Giles

  I'm currently installing a test-bed for my firms Infrastructure replacement. 10 or so Windows/Linux servers will be replaced by 2 physical servers running Hyper-V server. All services (DC, RDS, SQL) will be on Windows 2012 R2 Server Core VMs, Exchange on Server 2012 R2 GUI, and the rest are things like Elastix, MailArchiver etc, which aren't part of the equation thus far. I have installed Hyper-V server on a test box, and sucessfully got two virtual DC's running, SQL 2014 running, and 8.1 which I use for the RSAT tools. When trying to install RDS (The old fashioned kind, not the newer VDI(?) style), I get a failed installation due to the server not being able to reboot. A couple of articles have said not to do it locally, so I've moved on. Sitting at the Powershell prompt on the Domain Controller or SQL server (Both Server Core), I run the following commands: Import-Module RemoteDesktop New-SessionDeployment -ConnectionBroker "AlstersTS.Alsters.local" -SessionHost "AlstersTS.Alsters.local" The installation begins, carries on for 2 or 3 minutes, then I receive the following error message: New-SessionDeployment : Validation failed for the "RD Connection Broker" parameter. AlstersTS.Alsters.local Unable to connect to the server by using WindowsPowerShell remoting. Verify that you can connect to the server. At line:1 char:1 + NewSessionDeployment -ConnectionBroker "AlstersTS.Alsters.local" -SessionHost " ... + + CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException + FullyQualifiedErrorID : Microsoft.PowerShell.Commands.WriteErrorException,New-SessionDeployment So far, I have: Triple, triple checked syntax. Tried various other commands, and a script to accomplish the same task. Checked DNS is functioning as it should. Checked to the best of my knowledge that AD is working as it should. Checked that the Network Service has the needed permissions. Created another VM and placed the two roles on different servers. Deleted all VMs, started again with a new domain name (Lather, rinse, repeat) Performed the whole installation on a second physical box running Hyper-V Server Pleaded with it Interestingly, if I perform the installation via a GUI installation, the thing just works! Now I know I could convert this to a Server Core role after installation, but this wouldn't teach me what was wrong in the first instance. I've probably got 10 pages through various Google searches, each page getting a little less relevant. The closest matches seem to have good information, but it doesn't seem to be the fix for my set-up. As a side note, I expected to be able to "tee" or "out-file" the error message into a text file, but couldn't get that to work either, so I've typed in the error message manually. Chaps, any suggestions, from the glaringly obvious, to the long-winded and complex? Thanks!

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• Macbook Pro - Randomly sleeps and won't wake up

  - by James

  All, I have a Macbook Pro 13" (mid 2009) that has had a long time issues which seems to be getting worse. Occasionally, I will go to wake the computer with the keyboard and can't wake it. The HDD spins up, the light on the front of the computer stops blinking, but as soon as it seems like the display should light up, the HDD stops and the light begins blinking again. More rarely, the computer will suddenly sleep while I am using it and then enters the same sleep loop. The only way to resume working on the computer is to wait. Doing a hard restart just puts it right back into the 'sleep loop.' Here is an excerpt from kernel.log showing the laptops apparent narcolepsy: Jun 5 22:20:40 james-hales-macbook-pro kernel[0]: Wake reason: OHC1 Jun 5 22:20:40 james-hales-macbook-pro kernel[0]: Previous Sleep Cause: 5 Jun 5 22:20:40 james-hales-macbook-pro kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 6 of Hub at 0x4000000) may have caused a wake by issuing a remote wakeup (2) Jun 5 22:20:40 james-hales-macbook-pro kernel[0]: HID tickle 31 ms Jun 5 22:20:41 james-hales-macbook-pro kernel[0]: 00000000 00000020 NVEthernet::setLinkStatus - not Active Jun 5 22:20:45 james-hales-macbook-pro kernel[0]: MacAuthEvent en1 Auth result for: 20:4e:7f:48:c0:ef MAC AUTH succeeded Jun 5 22:20:45 james-hales-macbook-pro kernel[0]: wlEvent: en1 en1 Link UP Jun 5 22:20:45 james-hales-macbook-pro kernel[0]: AirPort: Link Up on en1 Jun 5 22:20:45 james-hales-macbook-pro kernel[0]: en1: BSSID changed to 20:4e:7f:48:c0:ef Jun 5 22:20:46 james-hales-macbook-pro kernel[0]: AirPort: RSN handshake complete on en1 Jun 5 22:20:48 james-hales-macbook-pro kernel[0]: 00000000 00000020 NVEthernet::setLinkStatus - not Active Jun 5 22:20:54 james-hales-macbook-pro kernel[0]: Jun 5 22:20:55 james-hales-macbook-pro kernel[0]: Wake reason: OHC1 Jun 5 22:20:55 james-hales-macbook-pro kernel[0]: Previous Sleep Cause: 5 Jun 5 22:20:55 james-hales-macbook-pro kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 6 of Hub at 0x4000000) may have caused a wake by issuing a remote wakeup (2) Jun 5 22:20:55 james-hales-macbook-pro kernel[0]: wlEvent: en1 en1 Link DOWN Jun 5 22:20:55 james-hales-macbook-pro kernel[0]: AirPort: Link Down on en1. Reason 4 (Disassociated due to inactivity). Jun 5 22:20:55 james-hales-macbook-pro kernel[0]: HID tickle 26 ms Jun 5 22:20:55 james-hales-macbook-pro kernel[0]: 00000000 00000020 NVEthernet::setLinkStatus - not Active Jun 5 22:20:58 james-hales-macbook-pro kernel[0]: MacAuthEvent en1 Auth result for: 20:4e:7f:48:c0:ef MAC AUTH succeeded Jun 5 22:20:58 james-hales-macbook-pro kernel[0]: wlEvent: en1 en1 Link UP Jun 5 22:20:58 james-hales-macbook-pro kernel[0]: AirPort: Link Up on en1 Jun 5 22:20:58 james-hales-macbook-pro kernel[0]: en1: BSSID changed to 20:4e:7f:48:c0:ef Jun 5 22:20:58 james-hales-macbook-pro kernel[0]: AirPort: RSN handshake complete on en1 Jun 5 22:21:02 james-hales-macbook-pro kernel[0]: 00000000 00000020 NVEthernet::setLinkStatus - not Active Jun 5 22:21:08 james-hales-macbook-pro kernel[0]: I have tried reseting the SMC and reinstalling Lion (short of erasing and installing) to no avail. The Genius bar has insisted that the problem would be resolved by reinstalling Lion (which they did, but didn't fix anything, still insisting...). Please don't say "logic board." Thoughts?

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• SQL Server Licensing in a VMware vSphere Cluster

  - by Helvick

  If I have SQL Server 2008 instances running in virtual machines on a VMware vSphere cluster with vMotion\DRS enabled so that the VM's can (potentially) run on any one of the physical servers in the cluster what precisely are the license requirements? For example assume that I have 4 physical ESX Hosts with dual physical CPU's and 3 separate single vCPU Virtual Machines running SQL Server 2008 running in that cluster. How many SQL Standard Processor licenses would I need? Is it 3 (one per VM) or 12 (one per VM on each physical host) or something else? How many SQL Enterprise Processor licenses would I need? Is it 3 (one per VM) or 8 (one for each physical CPU in the cluster) or, again, something else? The range in the list prices for these options goes from $17k to $200k so getting it right is quite important. Bonus question: If I choose the Server+CAL licensing model do I need to buy multiple Server instance licenses for each of the ESX hosts (so 12 copies of the SQL Server Standard server license so that there are enough licenses on each host to run all VM's) or again can I just license the VM and what difference would using Enterprise per server licensing make? Edited to Add Having spent some time reading the SQL 2008 Licensing Guide (63 Pages! Includes Maps!*) I've come across this: • Under the Server/CAL model, you may run unlimited instances of SQL Server 2008 Enterprise within the server farm, and move those instances freely, as long as those instances are not running on more servers than the number of licenses assigned to the server farm. • Under the Per Processor model, you effectively count the greatest number of physical processors that may support running instances of SQL Server 2008 Enterprise at any one time across the server farm and assign that number of Processor licenses And earlier: ..For SQL Server, these rule changes apply to SQL Server 2008 Enterprise only. By my reading this means that for my 3 VM's I only need 3 SQL 2008 Enterprise Processor Licenses or one copy of Server Enterprise + CALs for the cluster. By implication it means that I have to license all processors if I choose SQL 2008 Standard Processor licensing or that I have to buy a copy of SQL Server 2008 Standard for each ESX host if I choose to use CALs. *There is a map to demonstrate that a Server Farm cannot extend across an area broader than 3 timezones unless it's in the European Free Trade Area, I wasn't expecting that when I started reading it.

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• Migrate from MySQL to PostgreSQL on Linux (Kubuntu)

  - by Dave Jarvis

  Storyline Trying to migrate a database from MySQL to PostgreSQL. All the documentation I have read covers, in great detail, how to migrate the structure. I have found very little documentation on migrating the data. The schema has 13 tables (which have been migrated successfully) and 9 GB of data. MySQL version: 5.1.x PostgreSQL version: 8.4.x I want to use the R programming language to analyze the data using SQL select statements; PostgreSQL has PL/R, but MySQL has nothing (as far as I can tell). A long time ago in a galaxy far, far away... Create the database location (/var has insufficient space; also dislike having the PostgreSQL version number everywhere -- upgrading would break scripts!): sudo mkdir -p /home/postgres/main sudo cp -Rp /var/lib/postgresql/8.4/main /home/postgres sudo chown -R postgres.postgres /home/postgres sudo chmod -R 700 /home/postgres sudo usermod -d /home/postgres/ postgres All good to here. Next, restart the server and configure the database using these installation instructions: sudo apt-get install postgresql pgadmin3 sudo /etc/init.d/postgresql-8.4 stop sudo vi /etc/postgresql/8.4/main/postgresql.conf Change data_directory to /home/postgres/main sudo /etc/init.d/postgresql-8.4 start sudo -u postgres psql postgres \password postgres sudo -u postgres createdb climate pgadmin3 Use pgadmin3 to configure the database and create a schema. A New Hope The episode began in a remote shell known as bash, with both databases running, and the installation of a command with a most unusual logo: SQL Fairy. perl Makefile.PL sudo make install sudo apt-get install perl-doc (strangely, it is not called perldoc) perldoc SQL::Translator::Manual Extract a PostgreSQL-friendly DDL and all the MySQL data: sqlt -f DBI --dsn dbi:mysql:climate --db-user user --db-password password -t PostgreSQL > climate-pg-ddl.sql mysqldump --skip-add-locks --complete-insert --no-create-db --no-create-info --quick --result-file="climate-my.sql" --databases climate --skip-comments -u root -p The Database Strikes Back Recreate the structure in PostgreSQL as follows: pgadmin3 (switch to it) Click the Execute arbitrary SQL queries icon Open climate-pg-ddl.sql Search for TABLE " replace with TABLE climate." (insert the schema name climate) Search for on " replace with on climate." (insert the schema name climate) Press F5 to execute This results in: Query returned successfully with no result in 122 ms. Replies of the Jedi At this point I am stumped. Where do I go from here (what are the steps) to convert climate-my.sql to climate-pg.sql so that they can be executed against PostgreSQL? How to I make sure the indexes are copied over correctly (to maintain referential integrity; I don't have constraints at the moment to ease the transition)? How do I ensure that adding new rows in PostgreSQL will start enumerating from the index of the last row inserted (and not conflict with an existing primary key from the sequence)? Resources A fair bit of information was needed to get this far: https://help.ubuntu.com/community/PostgreSQL http://articles.sitepoint.com/article/site-mysql-postgresql-1 http://wiki.postgresql.org/wiki/Converting_from_other_Databases_to_PostgreSQL#MySQL http://pgfoundry.org/frs/shownotes.php?release_id=810 http://sqlfairy.sourceforge.net/ Thank you!

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• How can I run supervisord without using root?

  - by Jason Baker

  I seem to be having trouble figuring out why supervisord won't run as a non-root user. If I start it with the user set to jason (pid 1000), I get the following in the log file: 2010-05-24 08:53:32,143 CRIT Set uid to user 1000 2010-05-24 08:53:32,143 WARN Included extra file "/home/jason/src/tsched/celeryd.conf" during parsing 2010-05-24 08:53:32,189 INFO RPC interface 'supervisor' initialized 2010-05-24 08:53:32,189 WARN cElementTree not installed, using slower XML parser for XML-RPC 2010-05-24 08:53:32,189 CRIT Server 'unix_http_server' running without any HTTP authentication checking 2010-05-24 08:53:32,190 INFO daemonizing the supervisord process 2010-05-24 08:53:32,191 INFO supervisord started with pid 3444 ...then the process dies for some unknown reason. If I start it without sudo (under the user jason), I get similar output: 2010-05-24 08:51:32,859 INFO supervisord started with pid 3306 2010-05-24 08:52:15,761 CRIT Can't drop privilege as nonroot user 2010-05-24 08:52:15,761 WARN Included extra file "/home/jason/src/tsched/celeryd.conf" during parsing 2010-05-24 08:52:15,807 INFO RPC interface 'supervisor' initialized 2010-05-24 08:52:15,807 WARN cElementTree not installed, using slower XML parser for XML-RPC 2010-05-24 08:52:15,807 CRIT Server 'unix_http_server' running without any HTTP authentication checking 2010-05-24 08:52:15,808 INFO daemonizing the supervisord process 2010-05-24 08:52:15,809 INFO supervisord started with pid 3397 ...and it still doesn't run. If it's any help, here's the supervisord.conf file I'm using: [unix_http_server] file=/tmp/supervisor.sock ; path to your socket file [supervisord] logfile=./supervisord.log ; supervisord log file logfile_maxbytes=50MB ; maximum size of logfile before rotation logfile_backups=10 ; number of backed up logfiles loglevel=debug ; info, debug, warn, trace pidfile=./supervisord.pid ; pidfile location nodaemon=false ; run supervisord as a daemon minfds=1024 ; number of startup file descriptors minprocs=200 ; number of process descriptors user=jason ; default user childlogdir=./supervisord/ ; where child log files will live [rpcinterface:supervisor] supervisor.rpcinterface_factory = supervisor.rpcinterface:make_main_rpcinterface [supervisorctl] serverurl=unix:///tmp/supervisor.sock ; use unix:// schem for a unix sockets. [include] # Uncomment this line for celeryd for Python files=celeryd.conf # Uncomment this line for celeryd for Django. ;files=django/celeryd.conf ...and here's celeryd.conf: [program:celery] command=bin/celeryd --loglevel=INFO --logfile=./celeryd.log environment=PYTHONPATH='./tsched_worker', JIVA_DB_PLATFORM='oracle', ORACLE_HOME='/usr/lib/oracle/xe/app/oracle/product/10.2.0/server', LD_LIBRARY_PATH='/usr/lib/oracle/xe/app/oracle/product/10.2.0/server/lib', TNS_ADMIN='/home/jason', CELERY_CONFIG_MODULE='tsched_worker.celeryconfig' directory=. user=jason numprocs=1 stdout_logfile=/var/log/celeryd.log stderr_logfile=/var/log/celeryd.log autostart=true autorestart=true startsecs=10 ; Need to wait for currently executing tasks to finish at shutdown. ; Increase this if you have very long running tasks. stopwaitsecs = 600 ; if rabbitmq is supervised, set its priority higher ; so it starts first priority=998 Can anyone help me figure out what's going on?

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• Windows 7 extremely slow login, exchange performance, printer enumeration, etc...

  - by Jeff

  Background: I have a fresh copy of Windows 7 Professional x64 on a Dell Latitude E6500. The laptop has 8GB RAM, 250GB drive, and all Intel peripherals (net/wifi/graphics). All available Windows updates, as well as hardware drivers are installed. The IT folks where I work joined the computer to our Windows 2003-based Active Directory domain. There are no errors in any logs that we've looked at, and Group Policy templates appear to have applied properly. Problem: Every time I turn on or reboot the computer, it takes between 2 to 10 (all times are actual) minutes after successfully typing my username/password to get to my desktop. My login script does not always run. Sometimes I get a black screen, and a couple of minutes later the login script will pop up and take up to 10 minutes to complete. I can get around this by hitting cntrl-shift-esc and running explorer.exe from the Task Manager. The login script continues to hang, but I can minimize it and go on about my business. Either way, it generally throws errors prior to completing. I often get slow or failed connectivity to Exchange via Outlook. When I bring up printer dialogs, they take several minutes to populate, and block the calling app while doing so. Copies to SMB shares are very slow. On my home network, everything works fine. On both the work network and home network, I can use remote internet resources just fine. Web pages pull up, remote VPN's are fine, I can max out bandwidth on SpeakEasy Speed Test. I can get almost max bandwidth transferring FTP/HTTP over a LAN. Another symptom of the problem is that when I first log in, the work network shows as "Identifying" for a long time in the Network and Sharing Center, and will often then change to the name of the work domain, but say "Unauthenticated Network". Note that this computer previously ran Windows Vista with none of these problems. Attempts to Fix: Installed the Win7 admin pack Uninstalled/reinstalled all hardware drivers Verified Active Directory DNS settings (Vista works relatively well on the same network) Reset all TCP/IP settings on all adapters using the netsh commands to do so Disabled ipv6 on all adapters Disable wifi adapter while on work network Locked the network card to 100/Full, 1000/Full; also tried Auto Added various important addresses to hosts file (exchange, dns, ad) -- removed when didn't help My background is a jpeg (sounds unrelated but there is apparently a win7 login bug related to solid color background) More I have forgotten The IT staff at my company indicated they believe this is due to having Windows 2003 AD servers and not having any Windows 2008 R2 AD servers. Other than that, they have no advice or assistance to offer other than a rebuild (already tried that once with similar symptoms), or downgrade to Vista. Any thoughts out there?

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• Automating video generation by adding an intro and a trailing video to the main video

  - by DevDewboy

  I have a video project I am trying to compile. Here is the overview: I have many videos which are 5 minute training sessions - Main video. The Intro Video will be a standard 5 second video that will have the Video title and Author. This will be concatenated to the main video. The Trailing Video will pretty much be a stock video that will be concatenated to the main video and have all the legaleze etc. The Intro Vid will smoothly fade into the main vid as well as when you get to end of the main video it will fade into the Trailing video nicely. The product is a new video with a Intro, Main & Trailer video all in one! The concept is really that simple. In fact I found an example of a person who has solved this and is doing exactly what I want. This solution is a Bash script that takes a config file that has the title, author, etc. and generates the Intro, the Ending and creates the resulting video with them concatenated. I am using Ubuntu 12.04 Server. I have been trying to take this as a sample and just running it with no luck because of incompatibility errors. I even attempted to convert it using .MP4 containers or .MKV. I am running into error after error or incompatibility issues. I went as far as changing out the ffmpeg binary using the 25 Oct 2013 version from http://ffmpeg.gusari.org/static/64bit/ which I like as I don't have to worry about rebuilding the binary. Almost successful but again I have some error which I cannot solve. I know part of the problem is the fact that video production, codecs, formats is a completely new field for me so I am attempting to work through this new territory. Perhaps an expert here has something similar that I can use as a guideline that uses MP4 or h.264 format. Or take the solution above from the URL and make it work with a more up-to-date version of ffmpeg. I will include the script and its parameter file and the output (abbreviated because of limitation) below. Basically as the script stands right now, when run I get the error [matroska,webm @ 0x27bbee0] Read error. This error is return from the 'reasembleVideo' routine from the first ffmpeg command. The following is the Parameter File: #!/bin/bash INPUTFILE="ssh_main.mp4" LOGO="logo.png" LOGOLENGTH="1" SPEAKER="Jason" TITLE="Basic SSH Video" DATE="October 28, 2013" SCENESTART="00:00:01" SCENEDURATION="00:00:09" OUTPUTFILE="ssh_basic_1" } The following is the script I am running. The ${OUTPUTFILE} being used is a small 2 minute video I create in screen-o-matic in MP4 format. Script on PasteBin (too long for Super User post)

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• Disk is spinning down each minute, unable to disable it

  - by lzap

  I played with spindown and APM settings of my Samsung discs and now they spin down every minute. I want to disable it, but it seems it does not accept any of the spindown time or APM values. Nothing works, it's all the same. Please help what values should be proper for it. I do not want it to spin down at all. /dev/sda: ATA device, with non-removable media Model Number: SAMSUNG HD154UI Serial Number: S1Y6J1KZ206527 Firmware Revision: 1AG01118 Standards: Used: ATA-8-ACS revision 3b Supported: 7 6 5 4 Configuration: Logical max current cylinders 16383 16383 heads 16 16 sectors/track 63 63 -- CHS current addressable sectors: 16514064 LBA user addressable sectors: 268435455 LBA48 user addressable sectors: 2930277168 Logical/Physical Sector size: 512 bytes device size with M = 1024*1024: 1430799 MBytes device size with M = 1000*1000: 1500301 MBytes (1500 GB) cache/buffer size = unknown Capabilities: LBA, IORDY(can be disabled) Queue depth: 32 Standby timer values: spec'd by Standard, no device specific minimum R/W multiple sector transfer: Max = 16 Current = 16 Advanced power management level: 60 Recommended acoustic management value: 254, current value: 0 DMA: mdma0 mdma1 mdma2 udma0 udma1 udma2 udma3 udma4 udma5 *udma6 udma7 Cycle time: min=120ns recommended=120ns PIO: pio0 pio1 pio2 pio3 pio4 Cycle time: no flow control=120ns IORDY flow control=120ns Commands/features: Enabled Supported: * SMART feature set Security Mode feature set * Power Management feature set * Write cache * Look-ahead * Host Protected Area feature set * WRITE_BUFFER command * READ_BUFFER command * NOP cmd * DOWNLOAD_MICROCODE * Advanced Power Management feature set Power-Up In Standby feature set * SET_FEATURES required to spinup after power up SET_MAX security extension Automatic Acoustic Management feature set * 48-bit Address feature set * Device Configuration Overlay feature set * Mandatory FLUSH_CACHE * FLUSH_CACHE_EXT * SMART error logging * SMART self-test Media Card Pass-Through * General Purpose Logging feature set * 64-bit World wide name * WRITE_UNCORRECTABLE_EXT command * {READ,WRITE}_DMA_EXT_GPL commands * Segmented DOWNLOAD_MICROCODE * Gen1 signaling speed (1.5Gb/s) * Gen2 signaling speed (3.0Gb/s) * Native Command Queueing (NCQ) * Host-initiated interface power management * Phy event counters * NCQ priority information DMA Setup Auto-Activate optimization Device-initiated interface power management * Software settings preservation * SMART Command Transport (SCT) feature set * SCT Long Sector Access (AC1) * SCT LBA Segment Access (AC2) * SCT Error Recovery Control (AC3) * SCT Features Control (AC4) * SCT Data Tables (AC5) Security: Master password revision code = 65534 supported not enabled not locked frozen not expired: security count supported: enhanced erase 326min for SECURITY ERASE UNIT. 326min for ENHANCED SECURITY ERASE UNIT. Logical Unit WWN Device Identifier: 50024e900300cca3 NAA : 5 IEEE OUI : 0024e9 Unique ID : 00300cca3 Checksum: correct I have the very same disc which I did not "tuned" and it does not spin. But I do not know where to read the settings from. The hdparm only shows this: Advanced power management level: 60 Recommended acoustic management value: 254, current value: 0 Edit: It seems the issue was tuned daemon in RHEL6. It was too aggressive, I turned off disc tuning and it seems they are no longer spinning down.

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• How to set up a mini call center?

  - by Ralph

  I'm trying to figure out how to set up a miniature call center for a small business. Like, for 1-4 people to take calls, but hopefully expandable to more. We want to accept nation-wide calls, and then I guess distribute the calls among the available agents. If no one is available, I guess it should either put them in a queue and play some annoying music for them, or forward to call to an agent who has least-recently taken a call who can then quickly answer and say "please hold" until they're done their call. We want to have one phone number that customers can call. I guess we then need some kind of ACD system which would take each call and forward it to an agent based on some algorithm? Then we would need to purchase a separate phone line for each agent, plus one just for the distributor? Or do we need several "extra" lines to maintain a queue (one for each customer waiting too)? This "ACD" thing, is it just a device that you would plug a phone line into (or several?), and maybe connect to a computer, aided by some software? Or is a subscription thing that I would need from my local telephone provider? Next, the business we're running, the callers will be repeat customers. It would be helpful to automatically pull up their profile based on the incoming number. The "software" our agents will be running will just be a website where they can log in (preferably from home) and then enter some information they would obtain through the call. So, the system would have to somehow interface with the website if possible. If not, we'll just have to ask each customer for an identifier (phone number, username, customer number, or something). Is this possible? I guess each computer would need a device that the call would pass through, and then if I can somehow hook into that, then I can write some software that will interface with the site. So, where do I start? What hardware do we need to buy? What subscriptions do we need? We were thinking this magicJack might help us in accepting long-distance calls for cheaper, but my understanding is that they provide you with some weird-looking number, is there a way we could "mask" it with our toll-free number? And then pass the incoming calls through the distributor system, which would then get passed to the call-accepting device which would both allow an agent to answer the call and have a software hook? (I realize this might be partially out of the scope of SU, but I wasn't sure where else to ask. It is about computer(-aided) hardware and software anyway.) P.S.: I don't need any of that "press 1 to talk to..." or "say xyz to..." junk. Just a straight-forward, connect-to-next-available-agent system.

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• Touch gestures in IE not working without explorer.exe being run once

  - by Michael

  Edit: Rephrasing my question: Upon further troubleshooting, I can conclude that: Touch gestures (dragging, pinch to zoom, touch-and-hold right click) in Internet Explorer start to work when: The system has been running for ~2 minutes. This coincides with the delayed start of services. Explorer.exe is being run, then killed. I assume Explorer.exe starts some services? The services with delayed start are as follows: Security Center Software Protection Windows Defender, Search and Update Windows Font Cache Service Microsoft .NET Framework NGEN v4.0.30319_X64 and X86 I see no connection between these services and touch gestures, but just in case, I manually tried starting these services, but without luck. What else happens delayed after system boot, which also happens when explorer is started? Old question: Details: Internet Explorer 9 and Windows 7 Professional, running on a HP TouchSmart (touch screen PC). It is going to be a kiosk PC (running a custom GUI for displaying websites). Scenario 1: When running Internet Explorer as a normal program in Windows 7, touch functions work perfectly. I can scroll the website by dragging it with my finger, I can pinch zoom and I can touch-and-hold right click. I now change the default shell in Windows to Internet Explorer (ie. IE starts instead of explorer.exe). Internet Explorer of course starts up when logging in. However, touch functions are reduced to basic clicking (no dragging, no pinch zooming, no touch-and-hold right click). Then I manually start explorer.exe, and the touch functions work again! And here is the weird part: When I kill explorer.exe, the touch functions keeps working - even if I close IE and start a new instance. Scenario 2: The exact same, but instead of changing the default shell to Internet Explorer, I change it to my own program, which uses an embedded Internet Explorer ("WebBrowser"). Same thing happens. What I've tried: Autorun programs: When explorer.exe launches, it launches all the autorun programs. There are no relevant programs being run by explorer, but just in case, I have manually started all the autorun programs, so that it is identical (but without explorer.exe) to a normal login. It still does not work (until I launch explorer.exe). Specifically TabTip.exe, TabTip32.exe and wisptis.exe are all running. All services are also started. To sum it up Running explorer.exe once changes something in the touch capabilities of Internet Explorer. It doesn't matter if explorer.exe is running - as long as it has been run once. Does anyone know what causes this behavior? Or how I can circumvent it neatly?

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• postfix cannot getting my domain name?

  - by Kossel

  Hi I'm trying to setup webmin+postfix+dovecot+roundcube, for this moment I want things be as simple as possible so I'm using linux users as email accounts. I can send/receive from the same domain, I mean [email protected] can send/receive to/from [email protected] I tested smtp/imap with outlook and says no problem. if I send a mail from gmail it reject with error of: Technical details of temporary failure: The recipient server did not accept our requests to connect. when I login with roundcube the email address display in the right corner is something like user1@com and I get this error message from logs: [11-Nov-2012 07:39:03 +0400]: IMAP Error: Login failed for user1 from 187.150.xx.xx. Could not connect to com:143: php_network_getaddresses: getaddrinfo failed: Name or service not known in /var/www/webmail/program/include/rcube_imap.php on line 191 (POST /webmail/?_task=login&_action=login) it says Could not connect to com:143 looks like it cannot read the domain name. I used http://mxtoolbox.com/ to check the mx record and it says it can find the server of mail.mydomain.com. I quit sure the problema is from postfix or my server configs, but I have been looking for every config file and cannot find the answer of this. any suggestion I will appreciate. here are some of my configs (I don't want to make this question too long, I can provide any other information to solve this question): postfix main.cf #myorigin = /etc/mailname smtpd_banner = $myhostname ESMTP $mail_name (Debian/GNU) biff = no # appending .domain is the MUA's job. append_dot_mydomain = no # Uncomment the next line to generate "delayed mail" warnings #delay_warning_time = 4h readme_directory = no # TLS parameters smtpd_tls_cert_file = /etc/ssl/certs/ssl-cert-snakeoil.pem smtpd_tls_key_file = /etc/ssl/private/ssl-cert-snakeoil.key smtpd_use_tls=yes smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache smtpd_sasl_security_options = noanonymous smtpd_sasl_auth_enable = yes smtpd_sasl_type = dovecot smtpd_sasl_path = private/auth # See /usr/share/doc/postfix/TLS_README.gz in the postfix-doc package for # information on enabling SSL in the smtp client. mydomain = mydomain.com myhostname = mail.mydomain.com alias_maps = hash:/etc/aliases alias_database = hash:/etc/aliases mydestination = $mydomain, $myhostname mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128 mailbox_command = procmail -a "$EXTENSION" mailbox_size_limit = 0 recipient_delimiter = + virtual_alias_domains = mydomain.com smtpd_recipient_restrictions = permit_mynetworks reject_unauth_destination permit_sasl_authenticated myorigin = $mydomain roundcube conf // ---------------------------------- // IMAP // ---------------------------------- $rcmail_config['default_host'] = '%d'; $rcmail_config['default_port'] = 143; $rcmail_config['imap_auth_type'] = null; $rcmail_config['imap_delimiter'] = null; $rcmail_config['imap_ns_personal'] = null; $rcmail_config['imap_ns_other'] = null; $rcmail_config['imap_ns_shared'] = null; $rcmail_config['imap_force_caps'] = false; $rcmail_config['imap_force_lsub'] = false; $rcmail_config['imap_force_ns'] = false; $rcmail_config['imap_timeout'] = 0; $rcmail_config['imap_auth_cid'] = null; $rcmail_config['imap_auth_pw'] = null; $rcmail_config['imap_cache'] = null; $rcmail_config['messages_cache'] = false;

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• Accidentally Removed Permissions for the XP SP3 Registry key HKEY_CLASSES_ROOT! Workaround Please!

  - by Praveen Kumar

  This is Praveen and I am using Microsoft Windows XP SP3 Build 2600. I had problems with using Microsoft Office 2010. It was keeping on saying, "Please wait while windows configures Microsoft Office Professional Plus 2010". After seeing this link: http://social.answers.microsoft.com/Forums/en-US/outlookcontact/thread/6e9c3f2e-010a-4b74-b433-0c41548ee468?prof=required I thought of giving the Registry Key: HKEY_CLASSES_ROOT, full access permissions for Everyone. I went to the registry, right-clicked on HKEY_CLASSES_ROOT and clicked on Permissions. I added Everyone and gave Full Control to the ACL and clicked on Apply. Also I checked "Replace permission entries on all child objects with entries shown here that apply to child objects." After a long time, it said with an error, cannot replace for few entries. Now, the key, HKEY_CLASSES_ROOT has no access to any user. My system is not starting up. Some of my friends asked me to try the Last Known Good Configuration. Even that did not work out. When I tried to open in the Safe Mode, I got only one driver to load and even that didn't load well. Another friend suggested me to put the Setup disk and reinstall the OS. I tried that and after completing the "Installing Device Drivers" part, when it started "Installing Network", the system is getting restarted. Now, the setup is also half way through and even if I open in Safe Mode to try System Restore, it popped up a message saying, "Setup cannot run under Safe Mode. Setup will restart now." and the system is restarting. All my official files and my software, which I developed for Registry Security, resides in my system now. I am unable to access the system and I want it to be working to submit the project, as the deadline is this week. I had no better solutions from elsewhere. Can anyone please help me out with this issue. If it is possible to open the registry editor's stored file from another system and restore the access permissions, I hope it would solve the problem. Please do help me. Thanking You, Praveen.

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• Why is Excel 2010/2013 taking 10 seconds open any file?

  - by jbkly

  I have a fast Windows 7 PC with two SSDs and 16GB of RAM, so I'm used to programs loading very fast. But recently, for no reason I can figure out, Excel has started taking way too long to open Excel files (of any size--even blank files). This is occurring with Excel 2010 and with Excel 2013 after I upgraded, hoping to solve the problem. Here a couple scenarios: If I start Excel directly, it opens almost instantly. No problem there. If I start Excel directly, and then open any Excel file (.xls or .xlsx), it loads almost instantly. Still no problem BUT if I attempt to open any Excel file directly, with Excel not running, it consistently takes 10-11 seconds for Excel to start. I get no error messages, just a spinning cursor for 10-11 seconds, and then the file opens. During the delay while Excel is trying to start, I'm not really seeing any discernible spike in CPU or memory usage, other than explorer.exe. This problem is only occurring with Excel, not Word or any other program I'm aware of. I've searched around quite a bit on this question and found various others who have experienced it, but the solutions that worked for them are not working for me. For a few people it was a problem with scanning network drives, but my problem is purely with local files; I have no network drives, and the problem persists even with all network connections disabled. Some people suggested worksheets with corrupted formulas or links, but I'm experiencing this with ANY Excel file: even blank worksheets. Others thought it was a problem with add-ins, but I have all Excel add-ins disabled (as far as I can tell). One person solved it by disabling a "clipboard manager" process that was running in the background, but I don't have that. I've disabled as many startup and background processes as I can, but the problem persists. I've run malware scans, disk cleanup, CCleaner, and installed Excel 2013. I've deleted temporary files, enabled SuperFetch, and edited registry keys. Still can't get rid of the problem. Any ideas? My system details: Windows 7 Professional SP1 64-bit, Excel 2013 32-bit, 16GB RAM, all programs installed on SSD.

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