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• Opinion: Passwords as a concept are completely broken

  - by Greg Low

  One thing you get to do as you get older, or have been around the industry for a long time, is to pontificate. My pet topic today is passwords. I think that they are, as a concept, now completely broken and have been for a long time. We tell users:1. Pick something really complex2. Don't write it down3. Change it regularly4. Use a different password for each site, and often each role that you hold in each site5. Deal with the fact that we apply different rules for passwords on each siteetc, etc.Is this even humanly possible? I don't think it is. Yet we blame the users when "they" get it wrong. How can they be getting it wrong when we design a system that requires super-human ability to comply. (These guys are potential exceptions: http://www.worldmemorychampionships.com/) We are the ones that are getting it wrong and it's long overdue that we, as an industry, need to apply our minds to fixing it, instead of assuming that users should just deal with it.

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• How do I make my character slide down high-angled slopes?

  - by keinabel

  I am currently working on my character's movement in Unity3D. I managed to make him move relatively to the mouse cursor. I set a slope limit of 45°, which does not allow the character to walk up the mountains with higher degrees. But he can still jump them up. How do I manage to make him slide down again when he jumped at places with too high slope? Thanks in advance. edit: Code snippet of my basic movement. using UnityEngine; using System.Collections; public class BasicMovement : MonoBehaviour { private float speed; private float jumpSpeed; private float gravity; private float slopeLimit; private Vector3 moveDirection = Vector3.zero; void Start() { PlayerSettings settings = GetComponent<PlayerSettings>(); speed = settings.GetSpeed(); jumpSpeed = settings.GetJumpSpeed(); gravity = settings.GetGravity(); slopeLimit = settings.GetSlopeLimit(); } void Update() { CharacterController controller = GetComponent<CharacterController>(); controller.slopeLimit = slopeLimit; if (controller.isGrounded) { moveDirection = new Vector3(Input.GetAxis("Horizontal"), 0, Input.GetAxis("Vertical")); moveDirection = transform.TransformDirection(moveDirection); moveDirection *= speed; if (Input.GetButton("Jump")) { moveDirection.y = jumpSpeed; } } moveDirection.y -= gravity * Time.deltaTime; controller.Move(moveDirection * Time.deltaTime); } }

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• Beta Period Closed for "Java EE 6 JavaServer Faces Developer Certified Expert Exam" Certification Exam (1Z1-896)

  - by Brandye Barrington

  The beta period is closed for Java EE 6 JavaServer Faces Developer Certified Expert Exam (Exam 1Z1-896), and registration is now open for the production version of the exam. Passing this exam leads to the Oracle Certified Expert, Java EE 6 JavaServer Faces Developer certification. Earning a JavaServer Faces certification can help you deliver lower cost and faster time to market by allowing the experienced Java developer to take the web page from conception to delivery, removing the need for multiple collaboration with web designers and developers. With the range of products built on JSF, developing an expertise through certification on this technology can open the door to a variety of opportunities and give you an edge over your peers. This certification is also a valuable addition to your existing Java EE 5 and EE 6 certifications, increasing your marketable skills and solidifying your credibility. While training is not required for certification, the Java EE 6: Develop Web Applications with JSF course from Oracle University, can expedite you towards your certification. Visit pearsonvue.com/oracle and register for exam 1Z0-896. You can get all preparation details, including exam objectives, number of questions, time allotments, and pricing on the Oracle Certification website. QUICK LINKS: Certification Track: Oracle Certified Expert, Java EE 6 JavaServer Faces Developer Certification Exam: Java EE 6 JavaServer Faces Developer Certified Expert Exam (1Z1-896) Recommended Training: Java EE 6: Develop Web Applications with JSF Certification Website: About Beta Exams Register Now: Pearson VUE

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• I installed ubuntu, the installer told me to reboot afterwards. I dd, and now linux wont boot

  - by mandy

  Im trying to dual boot between mac 10.6.8 and ubuntu 11.10. I have a macbook pro 8,1. So i installed from a 10.04 disk because the install window makes more sense to me, and it doesnt give me errors or anything. Also, any versions of ubuntu after that dont boot from disk for whatever reason. (i think its having to do with the efi boot thing. i have to get ubuntu 11.10 to boot from a usb with folders bootefiboot.iso) Then my plan after that was after the ubuntu 10.04 install took care of all the swap and stuff for me without being messy, to upgrade to 11.10. So here i have 10.04 booting successfully back and forth from mac osx no problem. I put in my 11.10 usb and the installer gives me the option to "update 10.04 to 11.10" bingo, jackpot, thats what i want. Everything proceeds as normal, as EVERY OTHER install of ubuntu i have ever done, then the installer finishes and says HEY! im finished! Continue testing or reboot now! So i reboot, and what do i get??? A black screen that says the file system isnt found, to enter a boot disk and press any key. WHAT THE HELL????? so i boot the 11.10 installer again from usb, and select "erase 11.10 and install 11.10", installer proceeds normally, and asks me to reboot. I reboot and get the SAME THING. Please, someone, help me get this right here. This is my first time actually dual booting between mac and linux. Usually i just wipe off osx completely and install ubuntu but i actually need to keep my mac partition this time. I have successfully installed 11.10 on this machine before, but that was when i did a clean install. Help?

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• Branding/Restricting a Software by License/Serial

  - by Sid

  I have made a POS System for a client of mine using MS Access Server-Client approach. He asked me to brand his software to allow only a certain "number" of users (cashiers) to access the POS System, and must be determined to the license his client will buy. EX: 10 User License = 10 Cashiers ( not necessarily 10 users, it can be 30 users, shifting) = it means 10 PCs will be installed with the client software I made. How and where do I put the logic that will determine if it is licensed or not. What I have done: I have created a serial key generator using Name. Problem is it can be duplicated once you give than name+serial combination, it would still work. I am counting the number of users logged at a time. This could be problematic as I am using MSAccess and not MSSQL. I have scrapped this idea, He also asked me if I could just put serial+mac address combination. That I could do but he will have a hard time implementing it and selling it if he needs the mac address of every computers to be installed with my POS. I am at lost on what can I do. Would like to ask for tips and suggestions. Thank you.

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• The SQL Server Setup Portal

  - by BuckWoody

  One of the tasks that takes a long time for the data professional is setting up SQL Server. No, it isn’t that difficult to slide a DVD in a drive and click “Setup” but the overall process of planning the hardware and software environment, making decisions for high-availability, security and dozens of other choices can make the process more difficult. And then, of course, there are the inevitable issues that arise. Microsoft supports literally hundreds and even thousands of combinations of hardware and software drivers from vendors you’ve never even heard of. Making all of that work together is a small miracle, so things are bound to arise that you need to deal with. So, to help you out, we’ve designed a new “SQL Server Setup Portal”. It’s a one-stop-shop for everything you need to know about planning and setting up SQL Server. As time goes on you’ll see even more content added. There are already whitepapers, videos, and multiple places to search on everything from topic names to error codes. So go check it out – and if you have to do a lot of SQL Server Setups – and especially if you don’t – bookmark it as a favorite! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Resume on 30 Days of SharePoint

  Dear readers, as you might have noticed... It was an organisational desaster on my end! Even though I continued my studies and research on Microsoft SharePoint 2013 during the last 30 days, I wasn't able to write an article a day to keep you posted on my progress. Nonetheless, I gathered a good number of additional blogs, mainly SharePoint MVP sites, and online forums which will be helpful in the next couple of weeks while I'm actually going to develop a C#-based client which will enable an existing 'legacy' application to SharePoint as a document management system (DMS) besides other already existing solutions. Finding excuses Well, no. Not really. I simply didn't block any or enough time every day to write down my progress during my own challenge. My log book on learning about SharePoint stands at 41 hours and 15 minutes during this month. Which means that I spent an average of more than 1 hour per day on getting into SharePoint. I know that might sound a little bit low but also keep in mind that I went for the challenge on top of my daily job and private responsibilities. During the same period there had been two priority 0 incidents from clients - external root cause - which took presedence over this leisure project. More to come Anyway, it was a first trial and despite the low level of reporting on my blog, I'm confident about what I learned during the last 30 days, and I'm ready to implement the client's requirements. At least, I would say that I have a better understanding about the road map or the path to walk during the next month. As time and secrecy allows I'm going to note down some bits and pieces... During the process of development, I'm going to 'cheat' on the challenge summary article and add links to those new entries. Just for the sake of completeness. Next challenge? Hmm, there had been ideas during the last meetup of the Mauritius Software Craftsmanship Community (MSCC) regarding certifications in IT and eventually we might organise some kind of a study group for specific exams, most probably Microsoft exams towards MCSD Web Developer or Windows Developer.

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• Web dev/programmer with 4.5 yrs experience. Better for career: self-study or master's degree? [closed]

  - by Anonymous Programmer

  I'm a 28 year-old web developer/programmer with 4.5 years of experience, and I'm looking to jump-start my career. I'm trying to decide between self-study and a 1-year master's program in CS at a top school. I'm currently making 65K in a high cost-of-living area that is NOT a hot spot for technology firms. I code almost exclusively in Ruby/Rails, PHP/CodeIgniter, SQL, and JavaScript. I've slowly gained proficiency with Git. Roughly half the time I am architecting/coding, and half the time I am pounding out HTML/CSS for static brochureware sites. I'd like to make more more money while doing more challenging/interesting work, but I don't know where to start. I have an excellent academic record (math major with many CS credits, 3.9+ GPA), GRE scores, and recommendations, so I am confident that I could be admitted to a great CS master's program. On the other hand, there is the tuition and opportunity cost to consider. I feel like there are a number of practical languages/tools/skills worth knowing that I could teach myself - shell scripting, .NET, Python, Node.js, MongoDB, natural language processing techniques, etc. That said, it's one thing to read about a subject and another thing to have experience with it, which structured coursework provides. So, on to the concrete questions: What programming skills/knowledge should I develop to increase my earning potential and make me competitive for more interesting jobs? Will a master's degree in CS from a top school help me develop the above skills/knowledge, and if so, is it preferable to self-study (possibly for other reasons, e.g., the degree's value as a credential)?

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• Quick and Good: ( Requirement -> Validation -> Design ) for self use?

  - by Yugal Jindle

  How to casually do the required Software Engineering and designing? I am an inexperienced developer and face the following problem: My company is a start up and has no fix Software engineering systems. I am assigned tasks with not very clear and conflicting requirements. I don't have to follow any designs or verify requirements officially. Problem: I code all day and finally get stuck where requirement conflicts and I have to start over again. I can-not spend a lot of time doing proper SRS or SDD. How should I: List out Requirements for myself. (Not an official document) How to verify and validate the requirements? How to visualize them? How to design them with minimum effort? (As its going to be with me only) I don't want to waste my time coding something that's gonna collapse according to requirement conflict or something! I don't want to compromise with quality but don't want to re-write everything on some change that I didn't expected. I imagine making a diagram for my thought process that will show me conflict in the diagram itself, then finally correcting the diagram - I decide my design and structure my code in terms of interfaces or something. And then finally start implementing my design. I am able to sense the lack of systematic approach, but don't know how to proceed! Update: Please suggest me some tools that can ask me the questions and help me aggregate important details. How can I have diagram that I talked about for requirement verification?

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• How can I get a gnome environment in my VNC session?

  - by adante

  When I start VNC I have an empty desktop without the ability to manage windows or start apps etc). I'd like to have a desktop environment to be able to basic desktop things (someone asked me why I wanted this - I can't really say except that I would like my computer to be useful). My focus at the moment is basically having a working environment with as little time/effort expenditure as possible, as opposed to spending a full-time week learning the most trivial and arcane details of x, vnc, gnome or whatever passes for the current desktop architecture standard of the hour. What command or series of hoops do I have to jump to to achieve this? I have tried running gnome-session but it looks like it is attempting to run compiz and fails spectacularly. I've also tried running metacity but this simply gives me a titlebars to my windows (this is great! But I'd also like the taskbar and other stuff). I considered trying to start gnome-session in a way that it uses metacity instead of compiz. But I don't know how to do this. Tutorials on the net exist for changing to metacity - once you already have compiz running. Not so useful if compiz does not run.

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• Getting error message when trying to start a virtual machine

  - by Sunil J

  I have been using VMWare on Windows for a long time. But after a long wait, I moved to VirtualBox on Ubuntu 11.10. I installed Ubuntu, 32 Bit, installed all available updates and installed Virtual Box. When I try to create a new Windows installation inside VirtualBox, I got the following error messages. 1st error dialogue VirtualBox - Error Failed to open a session for the virtual machine Windows XP.<br> The virtual machine '**Windows XP**' has terminated unexpectedly during startup with exit code 1.<p> Details<p> Result Code: <br> NS_ERROR_FAILURE (0x80004005)<br> Component: <br> Machine<br> Interface: <br> IMachine {5eaa9319-62fc-4b0a-843c-0cb1940f8a91}<p> 2nd error dialogue **Virtualbox - Error in suplibOsinit**<br> **Kernal driver not installed (rc--1908)**<br> Please install the virtualbox-dkmbs package and execute 'modprobe vboxdrv' as root.<p> Steps I tried I have already tried reinstalling VirtualBox. Google result seem to indicate the the problem happens due to Kernel updates. Is there anyway I can get this working? I need this for malware analysis and if VirtualBox is going to crash on me all the time, then I won't be able to use Ubuntu for work. Output to dpkg -l | grep virtual server rc virtualbox 4.1.2-dfsg-1ubuntu1 x86 virtualization solution - base binaries rc virtualbox-qt 4.1.2-dfsg-1ubuntu1 x86 virtualization solution - Qt based user interface cute 'modprobe vboxdrv' as root.<p>

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• Advice on reconciling discordant data

  - by Justin

  Let me support my question with a quick scenario. We're writing an app for family meal planning. We'll produce daily plans with a target calorie goal and meals to achieve it for our nuclear family. Our calorie goal will be calculated for each person from their attributes (gender, age, weight, activity level). The weight attribute is the simplest example here. When Dad (the fascist nerd who is inflicting this on his family) first uses the application he throws approximate values into it for Daughter. He thinks she is 5'2" (157 cm) and 125 lbs (56kg). The next day Mom sits down to generate the menu and looks back over what the bumbling Dad did, quietly fumes that he can never recall anything about the family, and says the value is really 118 lbs! This is the first introduction of the discord. It seems, in this scenario, Mom is probably more correct that Dad. Though both are only an approximation of the actual value. The next day the dear Daughter decides to use the program and sees her weight listed. With the vanity only a teenager could muster she changes the weight to 110 lbs. Later that day the Mom returns home from a doctor's visit the Daughter needed and decides that it would be a good idea to update her Daughter's weight in the program. Hooray, another value, this time 117 lbs. Now how do you reconcile these data points? Measurement error, confidence in parties, bias, and more all confound the data. In some idealized world we'd have a weight authority of some nature providing the one and only truth. How about in our world though? And the icing on the cake is that this single data point changes over time. How have you guys solved or managed this conflict?

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• How do you QA and release software quickly with a large team?

  - by sadadasd

  My work used to be a smaller team. We had less than 13 devs for a while. We are now growing rapidly, and are over 20 with plans to be over 30 in a few months. Our process for QA'ing and releasing each build is no longer working. We currently have everyone develop the new code, and stick it onto a staging environment. A few days before our weekly release, we would freeze the staging environment and QA everything. By our normal release time, everything was usually deemed acceptable and pushed out the door to the main site. We reached a point where our code got too big so we could no longer regress the entire site each week in QA. We were ok with that, we just made a list of everything important and only covered that and the new stuff. Now we are reaching a point where all the new stuff each week is becoming too big and too unstable. Our staging environment is really buggy week after week, and we are usually 1-2 hours behind the normal release time. As the team is growing further, we are going to drown with this same process. We are re-evaluating everything, and I personally am looking for suggestions / success stories. Many companies have been where before and progressed beyond, we need to do the same

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• Useful WatiN Extension Methods

  - by Steve Wilkes

  I've been doing a fair amount of UI testing using WatiN recently – here’s some extension methods I've found useful. This checks if a WatiN TextField is actually a hidden field. WatiN makes no distinction between text and hidden inputs, so this can come in handy if you render an input sometimes as hidden and sometimes as a visible text field. Note that this doesn't check if an input is visible (I've got another extension method for that in a moment), it checks if it’s hidden. public static bool IsHiddenField(this TextField textField) { if (textField == null || !textField.Exists) { return false; } var textFieldType = textField.GetAttributeValue("type"); return (textFieldType != null) && textFieldType.ToLowerInvariant() == "hidden"; } The next method quickly sets the value of a text field to a given string. By default WatiN types the text you give it into a text field one character at a time which can be necessary if you have behaviour you want to test which is triggered by individual key presses, but which most of time is just painfully slow; this method dumps the text in in one go. Note that if it's not a hidden field then it gives it focus first; this helps trigger validation once the value has been set and focus moves elsewhere. public static void SetText(this TextField textField, string value) { if ((textField == null) || !textField.Exists) { return; } if (!textField.IsHiddenField()) { textField.Focus(); } textField.Value = value; } Finally, here's a method which checks if an Element is currently visible. It does so by walking up the DOM and checking for a Style.Display of 'none' on any element between the one on which the method is invoked, and any of its ancestors. public static bool IsElementVisible(this Element element) { if ((element == null) || !element.Exists) { return false; } while ((element != null) && element.Exists) { if (element.Style.Display.ToLowerInvariant().Contains("none")) { return false; } element = element.Parent; } return true; } Hope they come in handy

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• Windows Recovery from Grub messed up my computer?

  - by Hudson Worden

  Ok so I'm a noob when it comes to Operating Systems and I think I really messed up this time. So I have a laptop that dual boots Windows 7 and Linux Mint 11. I was trying to boot into Windows 7 but it would just have a black screen with a blinking cursor. So I turned off my computer and tried again. Still a black screen with a cursor. So I thought "well it must be broken somehow and I remembered seeing something like 'Windows Recovery' from the boot menu so I should try it." So when I turned on my computer a third time I selected 'Windows Recovery' (Something like that I can't remember exactly what it was called). After I had selected that I got a white Windows window that said in big red letters "ERROR". I turned off my computer again a turned it back on expecting the Grub menu to reappear. I was wrong. Instead I am greeted with error: no such partition grub rescue. Then I put in a live CD for ubuntu 11.04 and tried looking at my partitions using the disk manager. Looking at my partitions I notice that there isn't a Linux partition anymore and in its place is a unallocated space partition yet the Linux Swap partition is still there. My windows partition is still fine and I can access the files in it. If you understand what has happened, is there anyway I can get my files back? I don't care about reinstalling the OS again. I just want those files that are in the Linux Mint partition.

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• Writing generic code when your target is a C compiler

  - by enobayram

  I need to write some algorithms for a PIC micro controller. AFAIK, the official tools support either assembler or a subset of C. My goal is to write the algorithms in a generic and reusable way without losing any runtime or memory performance. And if possible, I would like to do this without increasing the development time much and compromising the readability and maintainability much either. What I mean by generic and reusable is that I don't want to commit to types, array sizes, number of bits in a bit field etc. All these specifications, IMHO, point to C++ templates, but there's no compiler for it for my target. C macro metaprogramming is another option, but, again my opinion, that greatly reduces readability and increases development time. I believe what I'm looking for is a decent C++ to C translator, but I'd like to hear anything else that satisfies the above requirements. Maybe a translator from another high-level language to C that produces very efficient code, maybe something else. Please note that I have nothing against C, I just wish templates were available in it.

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• Is Version control with GIT useful to work in small projects fon an individual developer? [closed]

  - by chefnelone

  I work as website developer. I develop with Drupal CSM. I have a drupal base installation which has some settings which are sort of default for all my proyects. This drupal installation is my drupal-base folder Every time I start a new project I just duplicate the `drupal-base- folder and start coding the new features I need for the new proyect. The problem is that sometimes I work in more than one projects at the same time and I get a new feature in one of the project that I'd like to commit to my drupal base installation and also to the other projects. Then keeping the sync of all this is nightmare. I thought that Version Control with GIT could help me with this and I went into a tutorial about it. But now I'm not sure if this will be usefull for me. Then my question is: I think that GIT is just usefull for big projects where a team is working all together in the same files. But it is not usefull to work in small and individual projects. Am I right?

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• My work isn't being used... what can/ should I do?

  - by Matt

  Several months ago I was approached by a small business, who had seen my work previously and asked me to create a website for them. Since then, the website hasn't changed one bit and I haven't heard a word from them. This sucks for them as they paid for a website and haven't used it. It''s frustrating for me because I spent a huge amount of time on the website and feel that all of that effort has been wasted, furthermore, I don't feel I can use the website on my portfolio/ CV. I was thinking of offering to go round to their office for one day, and update the website for them then and there; but I'd need their support whilst there (to get the content for the about page, to get information for on their products etc.) and I don't want to disrupt their work day, nor do I want to sit there like a spare tyre and get nowhere. Furthermore, if I were to do this, should I expect to receive money for it? It's a day of my life, but I'm doing it for my benefit rather than theirs (but they benefit as well). Has anyone else had experience of a client not using their product; how did you handle it? Additional background for those who want it: The company is a local travel agent, and the website lets them CRUD offers and locations, and has several other static pages (about, contact, etc.) At the time of creating the website, I filled the static pages with lipsum, and the offers and locations with fake information, so that I could give the business an idea about what the final pages would look like; during the hand over, I guided them through the CRUD forms (they made notes) and said if they sent me the text for the pages, I'd update it.

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• Working with Git on multiple machines

  - by Tesserex

  This may sound a bit strange, but I'm wondering about a good way to work in Git from multiple machines networked together in some way. It looks to me like I have two options, and I can see benefits on both sides: Use git itself for sharing, each machine has its own repo and you have to fetch between them. You can work on either machine even if the other is offline. This by itself is pretty big I think. Use one repo that is shared over the network between machines. No need to do git pulls every time you switch machines, since your code is always up to date. Never worry that you forgot to push code from your other non-hosting machine, which is now out of reach, since you were working off a fileshare on this machine. My intuition says that everyone generally goes with the first option. But the downside I see is that you might not always be able to access code from your other machines, and I certainly don't want to push all my WIP branches to github at the end of every day. I also don't want to have to leave my computers on all the time so I can fetch from them directly. Lastly a minor point is that all the git commands to keep multiple branches up to date can get tedious. Is there a third handle on this situation? Maybe some third party tools are available that help make this process easier? If you deal with this situation regularly, what do you suggest?

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• Space Invaders-type game: Keeping the enemies aligned with each other as they turn around?

  - by CorundumGames

  OK, so here's the lowdown of the problem I'm trying to solve. I'm developing a game in PyGame that's a cross between Space Invaders and Columns. I'm trying to make the motion of the enemies similar to that of the aliens in Space Invaders; that is, they're all clustered in a grid, and if even one hits the side of the screen, the entire formation moves down and turns around. However, the motion of these aliens is continuous (as continuous as a monitor can be, anyway), not on a discrete grid like in the original. The enemies are instances of an Enemy class, and in turn they're held by a 2D array in a enemysquadron module (which, if you don't use Python, is in this case essentially a singleton due to the way Python modules work). Inside the Enemy class I have a class-scope velocity vector that is reversed every time an Enemy object touches the edge of the screen. This won't do, though, because as time goes on the enemies just become disorganized and jumbled (i.e. not in a grid as planned). I haven't implemented the Enemies going downward yet, so let's not worry about that right now. Any tips?

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• An entry-level programmer's best option [on hold]

  - by user134409

  I am facing a puzzle and I am not sure the best way to make a decision. In my spare time besides playing video games I got around to develop some games, nothing fancy, just small projects to get a better grasp at programming. After I finished college and got my BA in Computer Science, I got a job as web developer at a small firm. The next few months were very stressful as I had no previous experience and tried my best to make up for it. But after 6 months my boss told me I was inefficient and not very independent and let me go. To my credit, the help from the senior was very limited, I did learn a lot but I have learned by myself. For example they told me to do a UI in BackboneJS and I took me a while but I got it working (even if it was poorly designed). But I managed to do it all by myself because my senior was very busy and he did not have time even for my questions. Now I have found a new job again in web development but I am very afraid of what is going to happen next. I am afraid because I don't want to take the job and then be fired again after a couple of months, I get the feeling that this will be very bad on my CV, job hopping is like a red flag. They want to hire me but I am aware that they are working with new technologies and maybe I will end up not coping with it. So the question is: Should a entry-level programmer be better off with a starting job in QA, testing and work his way from there? I did learn allot from my first job but it was a moral blow when they decided to fire me. I do have a low self-esteem and I know my skills as a programmer are not that great. But I like programming and want to get better and I want to have a long career in it so that basically my pickle. Thank you in advance for the answers.

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• Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

  - by Richard Lefebvre

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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• How can I make smoother upwards/downwards controls in pygame?

  - by Zolani13

  This is a loop I use to interpret key events in a python game. # Event Loop for event in pygame.event.get(): if event.type == QUIT: pygame.quit() sys.exit() if event.type == pygame.KEYDOWN: if event.key == pygame.K_a: my_speed = -10; if event.key == pygame.K_d: my_speed = 10; if event.type == pygame.KEYUP: if event.key == pygame.K_a: my_speed = 0; if event.key == pygame.K_d: my_speed = 0; The 'A' key represents up, while the 'D' key represents down. I use this loop within a larger drawing loop, that moves the sprite using this: Paddle1.rect.y += my_speed; I'm just making a simple pong game (as my first real code/non-gamemaker game) but there's a problem between moving upwards <= downwards. Essentially, if I hold a button upwards (or downwards), and then press downwards (or upwards), now holding both buttons, the direction will change, which is a good thing. But if I then release the upward button, then the sprite will stop. It won't continue in the direction of my second input. This kind of key pressing is actually common with WASD users, when changing directions quickly. Few people remember to let go of the first button before pressing the second. But my program doesn't accommodate the habit. I think I understand the reason, which is that when I let go of my first key, the KEYUP event still triggers, setting the speed to 0. I need to make sure that if a key is released, it only sets the speed to 0 if another key isn't being pressed. But the interpreter will only go through one event at a time, I think, so I can't check if a key has been pressed if it's only interpreting the commands for a released key. This is my dilemma. I want set the key controls so that a player doesn't have to press one button at a time to move upwards <= downwards, making it smoother. How can I do that?

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• Wifi won't connect to certain networks

  - by Dave M G

  As I write this, I'm in a coffee shop on my laptop, and I am trying to connect to the free wifi network they offer. Every time I select their network from the wifi applet drop down menu, it connects for a second and then disconnects. At the same time, I have my Android phone with me, and it connects to the coffee shop's network without problem. There are a couple of people around me also using the same network with no issues. I asked the staff to check and as far as they can tell there is no problem with their router or anything. I have tried rebooting, but it has not made a difference. I have double and triple checked that I am using the correct WEP password. As an added wrinkle, when I connect to another network, it seems to connect (although I can't use them because they are paid gateway services). So I'm able to ask this question now because I have tethered my laptop to my phone, but it's slow and a workaround, not a solution. All indications are that it's a problem with my computer against this one network. Why would that be and how can I fix it?

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• Where did I write that code ?

  - by Tarun Arora

  Every been in that situation when you desperately need to find that code you checked into TFS a few days back but just can’t remember what team project, what branch, what solution or what file you checked it into. Well you are not alone… Only if there was a way to efficiently search for files and text with in TFS. It is possible… You need to get your hands on Agent Ransack… This is a stand a lone tool that does not integrate with TFS but gives you the capability to search through text files effortlessly. Agent Ransack searches through files, text or otherwise, fast and efficiently. When searching the contents of files for code, or other text, Agent Ransack displays the text found so you can quickly browse the results without having to separately open each file! Agent Ransack is free for both Personal and Commercial use and can be Download from here.   Set the Look In directory of the Ransack search tool to your TFS Workspace and type the text you would like to scan for, you can limit the search by narrowing down the filter path or the name of the file. Found text is shown with highlighted keywords so you don't need to waste time opening each file looking for the right information.         The regular expression wizard helps you build regular expressions for complex pattern matching searches         You even have the option of searching by modified, created or last accessed date          Export your results to a file for importing into other apps or for sharing with others          Agent Ransack also provides search support for popular Office formats including Office 2007 and OpenOffice Next time you are looking for that illusive line of code whether it is a method declaration, function call, or algorithm that you checked into TFS, use Agent Ransack for a quick search.

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