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  • A Bite With No Teeth&ndash;Demystifying Non-Compete Clauses

    - by D'Arcy Lussier
    *DISCLAIMER: I am not a lawyer and this post in no way should be considered legal advice. I’m also in Canada, so references made are to Canadian court cases. I received a signed letter the other day, a reminder from my previous employer about some clauses associated with my employment and entry into an employee stock purchase program. So since this is in effect for the next 12 months, I guess I’m not starting that new job tomorrow. I’m kidding of course. How outrageous, how presumptuous, pompous, and arrogant that a company – any company – would actually place these conditions upon an employee. And yet, this is not uncommon. Especially in the IT industry, we see time and again similar wording in our employment agreements. But…are these legal? Is there any teeth behind the threat of the bite? Luckily, the answer seems to be ‘No’. I want to highlight two cases that support this. The first is Lyons v. Multari. In a nutshell, Dentist hires younger Dentist to be an associate. In their short, handwritten agreement, a non-compete clause was written stating “Protective Covenant. 3 yrs. – 5mi” (meaning you can’t set up shop within 5 miles for 3 years). Well, the young dentist left and did start an oral surgery office within 5 miles and within 3 years. Off to court they go! The initial judge sided with the older dentist, but on appeal it was overturned. Feel free to read the transcript of the decision here, but let me highlight one portion from section [19]: The general rule in most common law jurisdictions is that non-competition clauses in employment contracts are void. The sections following [19] explain further, and discuss Elsley v. J.G. Collins Insurance Agency Ltd. and its impact on Canadian law in this regard. The second case is Winnipeg Livestock Sales Ltd. v. Plewman. Desmond Plewman is an auctioneer, and worked at Winnipeg Livestock Sales. Part of his employment agreement was that he could not work for a competitor for 18 months if he left the company. Well, he left, and took up an important role in a competing company. The case went to court and as with Lyons v. Multari, the initial judge found in favour of the plaintiffs. Also as in the first case, that was overturned on appeal. Again, read through the transcript of the decision, but consider section [28]: In other words, even though Plewman has a great deal of skill as an auctioneer, Winnipeg Livestock has no proprietary interest in his professional skill and experience, even if they were acquired during his time working for Winnipeg Livestock.  Thus, Winnipeg Livestock has the burden of establishing that it has a legitimate proprietary interest requiring protection.  On this key question there is little evidence before the Court.  The record discloses that part of Plewman’s job was to “mingle with the … crowd” and to telephone customers and prospective customers about future prospects for the sale of livestock.  It may seem reasonable to assume that Winnipeg Livestock has a legitimate proprietary interest in its customer connections; but there is no evidence to indicate that there is any significant degree of “customer loyalty” in the business, as opposed to customers making choices based on other considerations such as cost, availability and the like. So are there any incidents where a non-compete can actually be valid? Yes, and these are considered “exceptional” cases, meaning that the situation meets certain circumstances. Michael Carabash has a great blog series discussing the above mentioned cases as well as the difference between a non-compete and non-solicit agreement. He talks about the exceptional criteria: In summary, the authorities reveal that the following circumstances will generally be relevant in determining whether a case is an “exceptional” one so that a general non-competition clause will be found to be reasonable: - The length of service with the employer. - The amount of personal service to clients. - Whether the employee dealt with clients exclusively, or on a sustained or     recurring basis. - Whether the knowledge about the client which the employee gained was of a   confidential nature, or involved an intimate knowledge of the client’s   particular needs, preferences or idiosyncrasies. - Whether the nature of the employee’s work meant that the employee had   influence over clients in the sense that the clients relied upon the employee’s   advice, or trusted the employee. - If competition by the employee has already occurred, whether there is   evidence that clients have switched their custom to him, especially without   direct solicitation. - The nature of the business with respect to whether personal knowledge of   the clients’ confidential matters is required. - The nature of the business with respect to the strength of customer loyalty,   how clients are “won” and kept, and whether the clientele is a recurring one. - The community involved and whether there were clientele yet to be exploited   by anyone. I close this blog post with a final quote, one from Zvulony & Co’s blog post on this subject. Again, all of this is not official legal advice, but I think we can see what all these sources are pointing towards. To answer my earlier question, there’s no teeth behind the threat of the bite. In light of this list, and the decisions in Lyons and Orlan, it is reasonably certain that in most employment situations a non-competition clause will be ineffective in protecting an employer from a departing employee who wishes to compete in the same business. The Courts have been relatively consistent in their position that if a non-solicitation clause can protect an employer’s interests, then a non-competition clause is probably unreasonable. Employers (or their solicitors) should avoid the inclination to draft restrictive covenants in broad, catch-all language. Or in other words, when drafting a restrictive covenant – take only what you need! D

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  • multiple project [closed]

    - by user1783508
    I want a application in which I can create multiple project ex illustration [-] project 1 requirement arhitecture design test [-] project 2 requirement arhitecture design test create any Uml diagram Ex illustration add class diagram add use case add etc. and many other feature. In other words, I want an application like eclipse but for software documentation namely requirement, design etc.

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  • Questions about identifying the components in MVC

    - by luiscubal
    I'm currently developing an client-server application in node.js, Express, mustache and MySQL. However, I believe this question should be mostly language and framework agnostic. This is the first time I'm doing a real MVC application and I'm having trouble deciding exactly what means each component. (I've done web applications that could perhaps be called MVC before, but I wouldn't confidently refer to them as such) I have a server.js that ties the whole application together. It does initialization of all other components (including the database connection, and what I think are the "models" and the "views"), receiving HTTP requests and deciding which "views" to use. Does this mean that my server.js file is the controller? Or am I mixing code that doesn't belong there? What components should I break the server.js file into? Some examples of code that's in the server.js file: var connection = mysql.createConnection({ host : 'localhost', user : 'root', password : 'sqlrevenge', database : 'blog' }); //... app.get("/login", function (req, res) { //Function handles a GET request for login forms if (process.env.NODE_ENV == 'DEVELOPMENT') { mu.clearCache(); } session.session_from_request(connection, req, function (err, session) { if (err) { console.log('index.js session error', err); session = null; } login_view.html(res, user_model, post_model, session, mu); //I named my view functions "html" for the case I might want to add other output types (such as a JSON API), or should I opt for completely separate views then? }); }); I have another file that belongs named session.js. It receives a cookies object, reads the stored data to decide if it's a valid user session or not. It also includes a function named login that does change the value of cookies. First, I thought it would be part of the controller, since it kind of dealt with user input and supplied data to the models. Then, I thought that maybe it was a model since it dealt with the application data/database and the data it supplies is used by views. Now, I'm even wondering if it could be considered a View, since it outputs data (cookies are part of HTTP headers, which are output)

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  • What do windows' users like most after migrating into Ubuntu?

    - by Bakhtiyor
    The title says for itself. There are a lot of interesting new features in Ubuntu. For example, after migrating into Ubuntu the most interesting feature for me was Centralized application installation via Synaptic (users do not need to search for an application, download it from somewhere, install it, and if it is pirated software to search keygens and stuffs like that). What else could be added to the list?

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  • Load Balance and Parallel Performance

    Load balancing an application workload among threads is critical to performance. However, achieving perfect load balance is non-trivial, and it depends on the parallelism within the application, workload, the number of threads, load balancing policy, and the threading implementation.

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  • ArchBeat Link-o-Rama for 2012-06-05

    - by Bob Rhubart
    Why is enterprise software often so complicated? | Rajesh Raheja rraheja.wordpress.com Rajesh Raheja shares "a few examples of requirements that lead to creation of complex platform infrastructures that up the complex enterprise software." Educause Top-Ten IT Issues - the most change in a decade or more | Cole Clark blogs.oracle.com Cole Clark discusses why "higher education IT must change in order to fully realize the potential for transforming the institution, and therefore it's people must learn new skills, understand and accept new ways of solving problems, and not be tied down by past practices or institutional inertia." Oracle VM RAC template - what it took | Wim Coekaerts blogs.oracle.com Wim Coekaerts shares an example that shows how easy it is to deploy a complete Oracle RAC cluster with Oracle VM. Oracle Cloud and Oracle Platinum Services Announcements oracle.com Featuring Larry Ellison and Mark Hurd. Wednesday, June 06, 2012. 1:00 p.m. PT – 2:30 p.m. PT Creating an Oracle Endeca Information Discovery 2.3 Application Part 1 : Scoping and Design | Mark Rittman www.rittmanmead.com Oracle ACE Director Mark Rittman launches a new series that dives into "the various stages in building a simple Oracle Endeca Information Discovery application, using the recent Endeca Information Discovery 2.3 release." Introducing Decision Tables in the SOA Suite 11g | Lucas Jellama technology.amis.nl Oracle ACE Director Lucas Jellema demonstrates how "the decision table can be put to good use to implement the business logic behind the classical game of Rock, Paper and Scissors." Application integration: reorganise, recycle, repurpose | Andrew Clarke radiofreetooting.blogspot.com "Integration is a topic which is in everybody's baliwick," says Oracle ACE Andrew Clarke. "The business people want to get the best value from their existing IT investments. The architects need to understand the interfaces between the silos and across the layers. The developers have to implement it." Using XA Transactions in Coherence-based Applications | Jonathan Purdy blogs.oracle.com Purdy shares "a few common approaches when integrating Coherence into applications via the use of an application server's transaction manager." Thought for the Day "The difficulty lies, not in the new ideas, but in escaping from the old ones..." — John Maynard Keynes (June 5, 1883 - April 4, 1946) Source: Quotations Page

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  • Need help identifing what resources (eg. In MIT OpenCourseWare) can help me prepare for a test [closed]

    - by jiewmeng
    I am entering uni soon. I can sit for a placement test to see if I elegible for exemptions. The details are http://www.comp.nus.edu.sg/undergraduates/TestScope11_12.html Or CS2100 Computer Organisation (please click title) The objective of this module is to familiarise students with the fundamentals of computing devices. Through this module students will understand the basics of data representation, and how the various parts of a computer work, separately and with each other. This allows students to understand the issues in computing devices, and how these issues affect the implementation of solutions. Topics covered include data representation systems, combinational and sequential circuit design techniques, assembly language, processor execution cycles, pipelining, memory hierarchy and input/output systems. Recommended Textbooks Digital Design: Principles and Practices [DDPP] by John F. Wakerly, Prentice-Hall. ISBN 0-13-324500-4. Computer Organizations and Design (The hardware/software interface) by David A. Patterson and John L. Hennessy. CS2105 Introduction to Computer Networks (please click title) This course aims to provide a broad introduction to computer networks and some appreciations of network application programming. It covers a range of topics including basic data communication and computer network concepts, protocols, networked computing concepts and principles, network applications development and network security. The emphasis of teaching is on the working principles and application of computer networks. As an integral part of the course, tutorials and practical assignments enforcing learning will also be given. These assignments provide an early exposure in network application programming and they should be able to complete by using personal computers and school's network facilities. Topics included: An overview of computer networks and the Internet Basic data communications Application layer Transport layer Network layer and routing Link layer and local area networks Recommended Textbook James F. Kurose & Keith W. Ross, Computer networking: A top-down approach featuring internet, Addison Wesley, 2001 I am wondering what resources eg. MIT OpenCourseWare or other universities resources are available to help he perpare for these particular modubles. I am thinking does the Networking one look like CCNA? The computer oragization. Its like electronics, assembly etc? I learnt some electronics in Poly but looking at the sample papers, uni looks very different... I have about 1 month to prepare if I want any chance of exempting from these modules :) any help?

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  • Google search results are invalid

    - by Rufus
    I'm writing a program that lets a user perform a Google search. When the result comes back, all of the links in the search results are links not to other sites but to Google, and if the user clicks on one, the page is fetched not from the other site but from Google. Can anyone explain how to fix this problem? My Google URL consists of this: http://google.com/search?q=gargle But this is what I get back when the user clicks on the Wikipedia search result, which was http://www.google.com/url?q=http://en.wikipedia.org/wiki/Gargling&sa=U&ei=_4vkT5y555Wh6gGBeOzECg&ved=0CBMQejAe&usg=AFQjeNHd1eRV8Xef3LGeH6AvGxt-AF-Yjw <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html lang="en" dir="ltr" class="client-nojs" xmlns="http://www.w3.org/1999/xhtml"> <head> <title>Gargling - Wikipedia, the free encyclopedia</title> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <meta http-equiv="Content-Style-Type" content="text/css" /> <meta name="generator" content="MediaWiki 1.20wmf5" /> <meta http-equiv="last-modified" content="Fri, 09 Mar 2012 12:34:19 +0000" /> <meta name="last-modified-timestamp" content="1331296459" /> <meta name="last-modified-range" content="0" /> <link rel="alternate" type="application/x-wiki" title="Edit this page" > <link rel="edit" title="Edit this page" > <link rel="apple-touch-icon" > <link rel="shortcut icon" > <link rel="search" type="application/opensearchdescription+xml" > <link rel="EditURI" type="application/rsd+xml" > <link rel="copyright" > <link rel="alternate" type="application/atom+xml" title="Wikipedia Atom feed" > <link rel="stylesheet" href="//bits.wikimedia.org/en.wikipedia.org/load.php?debug=false&amp;lang=en&amp;modules=ext.gadget.teahouse%7Cext.wikihiero%7Cmediawiki.legacy.commonPrint%2Cshared%7Cskins.vector&amp;only=styles&amp;skin=vector&amp;*" type="text/css" media="all" /> <style type="text/css" media="all">#mwe-lastmodified { display: none; }</style><meta name="ResourceLoaderDynamicStyles" content="" /> <link rel="stylesheet" href="//bits.wikimedia.org/en.wikipedia.org/load.php?debug=false&amp;lang=en&amp;modules=site&amp;only=styles&amp;skin=vector&amp;*" type="text/css" media="all" /> <style type="text/css" media="all">a:lang(ar),a:lang(ckb),a:lang(fa),a:lang(kk-arab),a:lang(mzn),a:lang(ps),a:lang(ur){text-decoration:none} /* cache key: enwiki:resourceloader:filter:minify-css:7:d5a1bf6cbd05fc6cc2705e47f52062dc */</style>

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  • Why is multithreading often preferred for improving performance?

    - by user1849534
    I have a question, it's about why programmers seems to love concurrency and multi-threaded programs in general. I'm considering 2 main approaches here: an async approach basically based on signals, or just an async approach as called by many papers and languages like the new C# 5.0 for example, and a "companion thread" that manages the policy of your pipeline a concurrent approach or multi-threading approach I will just say that I'm thinking about the hardware here and the worst case scenario, and I have tested this 2 paradigms myself, the async paradigm is a winner at the point that I don't get why people 90% of the time talk about multi-threading when they want to speed up things or make a good use of their resources. I have tested multi-threaded programs and async program on an old machine with an Intel quad-core that doesn't offer a memory controller inside the CPU, the memory is managed entirely by the motherboard, well in this case performances are horrible with a multi-threaded application, even a relatively low number of threads like 3-4-5 can be a problem, the application is unresponsive and is just slow and unpleasant. A good async approach is, on the other hand, probably not faster but it's not worst either, my application just waits for the result and doesn't hangs, it's responsive and there is a much better scaling going on. I have also discovered that a context change in the threading world it's not that cheap in real world scenario, it's in fact quite expensive especially when you have more than 2 threads that need to cycle and swap among each other to be computed. On modern CPUs the situation it's not really that different, the memory controller it's integrated but my point is that an x86 CPUs is basically a serial machine and the memory controller works the same way as with the old machine with an external memory controller on the motherboard. The context switch is still a relevant cost in my application and the fact that the memory controller it's integrated or that the newer CPU have more than 2 core it's not bargain for me. For what i have experienced the concurrent approach is good in theory but not that good in practice, with the memory model imposed by the hardware, it's hard to make a good use of this paradigm, also it introduces a lot of issues ranging from the use of my data structures to the join of multiple threads. Also both paradigms do not offer any security abut when the task or the job will be done in a certain point in time, making them really similar from a functional point of view. According to the X86 memory model, why the majority of people suggest to use concurrency with C++ and not just an async approach ? Also why not considering the worst case scenario of a computer where the context switch is probably more expensive than the computation itself ?

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  • Tiny program to register work hours

    - by amin
    Hi dear ubuntu users. I'm searching for a tiny application to register my working hours so when I come to work and power on my pc it register my entrance and as a power off my pc it register me left. I know it's as simple as adding a note in gedit but I want it automated, phproject has a timer application as you start a task you push start and as you finish calculate time to register fot task , I'm searching for such small timer. thanks

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  • Oracle Magazine, January/February 2008

    Oracle Magazine January/February features articles on Oracle Database 11g, SOA, Northwestern University, Oracle database replay, Oracle Business Intelligence and Oracle Identity Management, Oracle Real Application Clusters, tuning by tracing, Oracle Application Express, Oracle Data Guard, Oracle Secure Enterprise Search, Oracle Information Rights Management, and much more.

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  • How do you handle objects that need custom behavior, and need to exist as an entity in the database?

    - by Scott Whitlock
    For a simple example, assume your application sends out notifications to users when various events happen. So in the database I might have the following tables: TABLE Event EventId uniqueidentifier EventName varchar TABLE User UserId uniqueidentifier Name varchar TABLE EventSubscription EventUserId EventId UserId The events themselves are generated by the program. So there are hard-coded points in the application where an event instance is generated, and it needs to notify all the subscribed users. So, the application itself doesn't edit the Event table, except during initial installation, and during an update where a new Event might be created. At some point, when an event is generated, the application needs to lookup the Event and get a list of Users. What's the best way to link the event in the source code to the event in the database? Option 1: Store the EventName in the program as a fixed constant, and look it up by name. Option 2: Store the EventId in the program as a static Guid, and look it up by ID. Extra Credit In other similar circumstances I may want to include custom behavior with the event type. That is, I'll want subclasses of my Event entity class with different behaviors, and when I lookup an event, I want it to return an instance of my subclass. For instance: class Event { public Guid Id { get; } public Guid EventName { get; } public ReadOnlyCollection<EventSubscription> EventSubscriptions { get; } public void NotifySubscribers() { foreach(var eventSubscription in EventSubscriptions) { eventSubscription.Notify(); } this.OnSubscribersNotified(); } public virtual void OnSubscribersNotified() {} } class WakingEvent : Event { private readonly IWaker waker; public WakingEvent(IWaker waker) { if(waker == null) throw new ArgumentNullException("waker"); this.waker = waker; } public override void OnSubscribersNotified() { this.waker.Wake(); base.OnSubscribersNotified(); } } So, that means I need to map WakingEvent to whatever key I'm using to look it up in the database. Let's say that's the EventId. Where do I store this relationship? Does it go in the event repository class? Should the WakingEvent know declare its own ID in a static member or method? ...and then, is this all backwards? If all events have a subclass, then instead of retrieving events by ID, should I be asking my repository for the WakingEvent like this: public T GetEvent<T>() where T : Event { ... // what goes here? ... } I can't be the first one to tackle this. What's the best practice?

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  • Lookup Viewer

    - by Geertjan
    The Maven integrated view that I showed yesterday I was able to create because I happened to know that an implementation of SubprojectProvider and LogicalViewProvider are in the Lookup of Maven projects. With that knowledge, I was able to use and even delegate to those implementations. But what if you don't know that those implementations are in the Lookup of the Project object? In the case of the Maven Project implementation, you could look in the source code of the Maven Project implementation, at the "getLookup" method. However, any other module could be putting its own objects into that Lookup, dynamically, i.e., at runtime. So there's no way of knowing what's in the Lookup of any Project object or any other object with a Lookup. But now imagine that you have a Lookup Viewer, as a tool during development, which you would exclude when distributing the application. Whenever new objects are found in the Lookup, the viewer displays them. You could install the Lookup Viewer into NetBeans IDE, or any other NetBeans Platform application, and then get a quick impression of what's actually in the Lookup when you select a different item in the application during development. Here it is (though I vaguely remember someone else writing something similar): Above, a Maven Project is selected. The Lookup Window shows that, among many other classes, an implementation of SubprojectProvider and LogicalViewProvider are found in the Lookup when the Maven Project is selected. If an item in the Lookup Window has its own Lookup, the content of that Lookup is displayed as child nodes of the Lookup, etc, i.e., you can explore all the way down the Lookup of each item found within objects found within the current selection. (What's especially fun is seeing the SaveCookieImpl being added and removed from the Lookup Window when you make/save a change in a document.) Another example is below, showing the Lookup Window installed in a custom application created during a course at MIT in Boston: A small trick I had to apply is that I always show the previous Lookup, since the current Lookup, when you select one of the Nodes in the Lookup Window, would be the Lookup of the Lookup Window itself! If anyone is interested in this, I can publish the NetBeans module providing the above window to the NetBeans update center. 

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  • &amp;#65279;Five Simple Photo Fixes with digiKam

    <b>Linux Magazine: </b>"digiKam is an immensely powerful photo application, so learning all its features requires time and effort. But this capable photo management application also offers a few easy to use features which you can use to instantly improve your shots."

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  • Google I/O 2012 - Playing with Patterns

    Google I/O 2012 - Playing with Patterns "Marco Paglia Best-in-class application designers and developers will talk about their experience in developing for Android, showing screenshots from their app, exploring the challenges they faced, and offering creative solutions congruent with the Android Design guide. Guests will be invited to show examples of visual and interaction patterns in their application that manage to keep it simultaneously consistent and personal. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 1 0 ratings Time: 02:13:20 More in Science & Technology

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  • Name user object and user table correctly

    - by Marc
    It's maybe simple but I think about this every time I build a new application. How do you name the class for the current user of the application and for the orm class of the user table? Usually I have something like CurrentUser: Logged-in user, stored in session, info for last activity etc User: ORM Class (C# EF CodeFirst, but it doesn't matter) And yes, they could have the same name in different namespaces, but I don't really like that.

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  • BAM Converter - dedicated page on my website

    - by panjkov
    Exactly 18 months after development of BAM Converter, small currency converter with offline support for WP7 – I finally made a overview page on my website dedicated to BAM Converter. On that page you can read basic information about BAM Converter, see application screenshots and find links to application page on Codeplex and Windows Phone Marketplace. If you have questions, or you need more details about the BAM Converter, you can contact me by adding comment to this post commenting via my accounts...(read more)

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  • Oracle User Productivity Kit Best Practices for Upgrade Projects

    Minimize risk and increase success of your upgrade with Oracle User Productivity Kit. By providing value throughout the upgrade cycle, Oracle UPK can maximize your return on investment and quckly get your users up to speed on the new application. Learn how to use Oracle UPK for all phases of your upgrade project, including process review and design; application setup and configuration; testing, training and change management; and maintenance and support.

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  • Delight and Excite

    - by Applications User Experience
    Mick McGee, CEO & President, EchoUser Editor’s Note: EchoUser is a User Experience design firm in San Francisco and a member of the Oracle Usability Advisory Board. Mick and his staff regularly consult on Oracle Applications UX projects. Being part of a user experience design firm, we have the luxury of working with a lot of great people across many great companies. We get to help people solve their problems.  At least we used to. The basic design challenge is still the same; however, the goal is not necessarily to solve “problems” anymore; it is, “I want our products to delight and excite!” The question for us as UX professionals is how to design to those goals, and then how to assess them from a usability perspective. I’m not sure where I first heard “delight and excite” (A book? blog post? Facebook  status? Steve Jobs quote?), but now I hear these listed as user experience goals all the time. In particular, somewhat paradoxically, I routinely hear them in enterprise software conversations. And when asking these same enterprise companies what will make the project successful, we very often hear, “Make it like Apple.” In past days, it was “make it like Yahoo (or Amazon or Google“) but now Apple is the common benchmark. Steve Jobs and Apple were not secrets, but with Jobs’ passing and Apple becoming the world’s most valuable company in the last year, the impact of great design and experience is suddenly very widespread. In particular, users’ expectations have gone way up. Being an enterprise company is no shield to the general expectations that users now have, for all products. Designing a “Minimum Viable Product” The user experience challenge has historically been, to echo the words of Eric Ries (author of Lean Startup) , to create a “minimum viable product”: the proverbial, “make it good enough”. But, in our profession, the “minimum viable” part of that phrase has oftentimes, unfortunately, referred to the design and user experience. Technology typically dominated the focus of the biggest, most successful companies. Few have had the laser focus of Apple to also create and sell design and user experience alongside great technology. But now that Apple is the most valuable company in the world, copying their success is a common undertaking. Great design is now a premium offering that everyone wants, from the one-person startup to the largest companies, consumer and enterprise. This emerging business paradigm will have significant impact across the user experience design process and profession. One area that particularly interests me is, how are we going to evaluate these new emerging “delight and excite” experiences, which are further customized to each particular domain? How to Measure “Delight and Excite” Traditional usability measures of task completion rate, assists, time, and errors are still extremely useful in many situations; however, they are too blunt to offer much insight into emerging experiences “Satisfaction” is usually assessed in user testing, in roughly equivalent importance to the above objective metrics. Various surveys and scales have provided ways to measure satisfying UX, with whatever questions they include. However, to meet the demands of new business goals and keep users at the center of design and development processes, we have to explore new methods to better capture custom-experience goals and emotion-driven user responses. We have had success assessing custom experiences, including “delight and excite”, by employing a variety of user testing methods that tend to combine formative and summative techniques (formative being focused more on identifying usability issues and ways to improve design, and summative focused more on metrics). Our most successful tool has been one we’ve been using for a long time, Magnitude Estimation Technique (MET). But it’s not necessarily about MET as a measure, rather how it is created. Caption: For one client, EchoUser did two rounds of testing.  Each test was a mix of performing representative tasks and gathering qualitative impressions. Each user participated in an in-person moderated 1-on-1 session for 1 hour, using a testing set-up where they held the phone. The primary goal was to identify usability issues and recommend design improvements. MET is based on a definition of the desired experience, which users will then use to rate items of interest (usually tasks in a usability test). In other words, a custom experience definition needs to be created. This can then be used to measure satisfaction in accomplishing tasks; “delight and excite”; or anything else from strategic goals, user demands, or elsewhere. For reference, our standard MET definition in usability testing is: “User experience is your perception of how easy to use, well designed and productive an interface is to complete tasks.” Articulating the User Experience We’ve helped construct experience definitions for several clients to better match their business goals. One example is a modification of the above that was needed for a company that makes medical-related products: “User experience is your perception of how easy to use, well-designed, productive and safe an interface is for conducting tasks. ‘Safe’ is how free an environment (including devices, software, facilities, people, etc.) is from danger, risk, and injury.” Another example is from a company that is pushing hard to incorporate “delight” into their enterprise business line: “User experience is your perception of a product’s ease of use and learning, satisfaction and delight in design, and ability to accomplish objectives.” I find the last one particularly compelling in that there is little that identifies the experience as being for a highly technical enterprise application. That definition could easily be applied to any number of consumer products. We have gone further than the above, including “sexy” and “cool” where decision-makers insisted they were part of the desired experience. We also applied it to completely different experiences where the “interface” was, for example, riding public transit, the “tasks” were train rides, and we followed the participants through the train-riding journey and rated various aspects accordingly: “A good public transportation experience is a cost-effective way of reliably, conveniently, and safely getting me to my intended destination on time.” To construct these definitions, we’ve employed both bottom-up and top-down approaches, depending on circumstances. For bottom-up, user inputs help dictate the terms that best fit the desired experience (usually by way of cluster and factor analysis). Top-down depends on strategic, visionary goals expressed by upper management that we then attempt to integrate into product development (e.g., “delight and excite”). We like a combination of both approaches to push the innovation envelope, but still be mindful of current user concerns. Hopefully the idea of crafting your own custom experience, and a way to measure it, can provide you with some ideas how you can adapt your user experience needs to whatever company you are in. Whether product-development or service-oriented, nearly every company is ultimately providing a user experience. The Bottom Line Creating great experiences may have been popularized by Steve Jobs and Apple, but I’ll be honest, it’s a good feeling to be moving from “good enough” to “delight and excite,” despite the challenge that entails. In fact, it’s because of that challenge that we will expand what we do as UX professionals to help deliver and assess those experiences. I’m excited to see how we, Oracle, and the rest of the industry will live up to that challenge.

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  • Get Popular Web Applications with the Windows Web App Gallery

    The Windows Web App Gallery provides instant access to the most popular FREE web applications available today. With just a few clicks you can install any of the over 20 popular web applications such as CMS, blogs, wikis, e-commerce and more. Be up and running in just minutes. For more information or to browse the Application Gallery, please visit the Web Application Gallery page.

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  • Microsoft Office enfin disponible sur Android, mais uniquement pour les abonnés Office 365

    Microsoft Office enfin disponible sur Android Mais uniquement pour les abonnés Office 365Le très attendu Office est enfin disponible sur Android, plus d'un mois après la publication d'une déclinaison pour iPhone.L'application est téléchargeable gratuitement, mais uniquement pour les personnes disposant d'un abonnement Office 365, et fonctionne sur les terminaux sous Android à partir de la version 4.0. Dans l'ensemble, il s'agit d'une application très complète, qui fonctionne aussi hors connexion et permet de consulter, éditer, stocker et partager ses documents Word, Excel et PowerPoint sur Android.

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  • Understanding the Microsoft Public License (MS-PL)

    - by J.r. Hounddog
    I'm looking at using a few open source products in a commercial software application I'm working on. One of them is licensed under MIT, which I understand as allowing commercial software linking. However, the other open source product is licensed under MS-PL but I don't understand if that license is fully compatible with commercial software. So the question is, can I use MS-PL licensed OSS in a commercial/proprietary/for-sale application? Thanks.

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  • Is there a perf hit using mule as a container vs. standard JEE container like Weblogic?

    - by Victor Grazi
    Our team is considering using Mule in a large scale medium volume internal facing transactional banking application. At first Mule would just be used as an application server although it is possible some of its esb/orchestration features would be used in the future. I have no experience with mule, being new on the team. But my gut says Mule would not be as performant as Weblogic or Glassfish as a deployment container. Does anyone have any comparison stories to share that might shed light?

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