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  • Designing status management for a file processing module

    - by bot
    The background One of the functionality of a product that I am currently working on is to process a set of compressed files ( containing XML files ) that will be made available at a fixed location periodically (local or remote location - doesn't really matter for now) and dump the contents of each XML file in a database. I have taken care of the design for a generic parsing module that should be able to accommodate the parsing of any file type as I have explained in my question linked below. There is no need to take a look at the following link to answer my question but it would definitely provide a better context to the problem Generic file parser design in Java using the Strategy pattern The Goal I want to be able to keep a track of the status of each XML file and the status of each compressed file containing the XML files. I can probably have different statuses defined for the XML files such as NEW, PROCESSING, LOADING, COMPLETE or FAILED. I can derive the status of a compressed file based on the status of the XML files within the compressed file. e.g status of the compressed file is COMPLETE if no XML file inside the compressed file is in a FAILED state or status of the compressed file is FAILED if the status of at-least one XML file inside the compressed file is FAILED. A possible solution The Model I need to maintain the status of each XML file and the compressed file. I will have to define some POJOs for holding the information about an XML file as shown below. Note that there is no need to store the status of a compressed file as the status of a compressed file can be derived from the status of its XML files. public class FileInformation { private String compressedFileName; private String xmlFileName; private long lastModifiedDate; private int status; public FileInformation(final String compressedFileName, final String xmlFileName, final long lastModified, final int status) { this.compressedFileName = compressedFileName; this.xmlFileName = xmlFileName; this.lastModifiedDate = lastModified; this.status = status; } } I can then have a class called StatusManager that aggregates a Map of FileInformation instances and provides me the status of a given file at any given time in the lifetime of the appliciation as shown below : public class StatusManager { private Map<String,FileInformation> processingMap = new HashMap<String,FileInformation>(); public void add(FileInformation fileInformation) { fileInformation.setStatus(0); // 0 will indicates that the file is in NEW state. 1 will indicate that the file is in process and so on.. processingMap.put(fileInformation.getXmlFileName(),fileInformation); } public void update(String filename,int status) { FileInformation fileInformation = processingMap.get(filename); fileInformation.setStatus(status); } } That takes care of the model for the sake of explanation. So whats my question? Edited after comments from Loki and answer from Eric : - I would like to know if there are any existing design patterns that I can refer to while coming up with a design. I would also like to know how I should go about designing the status management classes. I am more interested in understanding how I can model the status management classes. I am not interested in how other components are going to be updated about a change in status at the moment as suggested by Eric.

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  • Personal Financial Management – The need for resuscitation

    - by Salil Ravindran
    Until a year or so ago, PFM (Personal Financial Management) was the blue eyed boy of every channel banking head. In an age when bank account portability is still fiction, PFM was expected to incentivise customers to switch banks. It still is, in some emerging economies, but if the state of PFM in matured markets is anything to go by, it is in a state of coma and badly requires resuscitation. Studies conducted around the year show an alarming decline and stagnation in PFM usage in mature markets. A Sept 2012 report by Aite Group – Strategies for PFM Success shows that 72% of users hadn’t used PFM and worse, 58% of them were not kicked about using it. Of the rest who had used it, only half did on a bank site. While there are multiple reasons for this lack of adoption, some are glaringly obvious. While pretty graphs and pie charts are important to provide a visual representation of my income and expense, it is simply not enough to encourage me to return. Static representation of data without any insightful analysis does not help me. Budgeting and Cash Flow is important but when I have an operative account, a couple of savings accounts, a mortgage loan and a couple of credit cards help me with what my affordability is in specific contexts rather than telling me I just busted my budget. Help me with relative importance of each budget category so that I know it is fine to go over budget on books for my daughter as against going over budget on eating out. Budget over runs and spend analysis are post facto and I am informed of my sins only when I return to online banking. That too, only if I decide to come to the PFM area. Fundamentally, PFM should be a part of my banking engagement rather than an analysis tool. It should be contextual so that I can make insight based decisions. So what can be done to resuscitate PFM? Amalgamation with banking activities – In most cases, PFM tools are integrated into online banking pages and they are like chapter 37 of a long story. PFM needs to be a way of banking rather than a tool. Available balances should shift to Spendable Balances. Budget and goal related insights should be integrated with transaction sessions to drive pre-event financial decisions. Personal Financial Guidance - Banks need to think ground level and see if their PFM offering is really helping customers achieve self actualisation. Banks need to recognise that most customers out there are non-proficient about making the best value of their money. Customers return when they know that they are being guided rather than being just informed on their finance. Integrating contextual financial offers and financial planning into PFM is one way ahead. Yet another way is to help customers tag unwanted spending thereby encouraging sound savings habits. Mobile PFM – Most banks have left all those numbers on online banking. With access mostly having moved to devices and the success of apps, moving PFM on to devices will give it a much needed shot in the arm. This is not only about presenting the same wine in a new bottle but also about leveraging the power of the device in pushing real time notifications to make pre-purchase decisions. The pursuit should be to analyse spend, budgets and financial goals real time and push them pre-event on to the device. So next time, I should know that I have over run my eating out budget before walking into that burger joint and not after. Increase participation and collaboration – Peer group experiences and comments are valued above those offered by the bank. Integrating social media into PFM engagement will let customers share and solicit their financial management experiences with their peer group. Peer comparisons help benchmark one’s savings and spending habits with those of the peer group and increases stickiness. While mature markets have gone through this learning in some way over the last one year, banks in maturing digital banking economies increasingly seem to be falling into this trap. Best practices lie in profiling and segmenting customers, being where they are and contextually guiding them to identify and achieve their financial goals. Banks could look at the likes of Simple and Movenbank to draw inpiration from.

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  • Heterogeneous Datacenter Management with Enterprise Manager 12c

    - by Joe Diemer
    The following is a Guest Blog, contributed by Bryce Kaiser, Product Manager at Blue MedoraWhen I envision a perfect datacenter, it would consist of technologies acquired from a single vendor across the entire server, middleware, application, network, and storage stack - Apps to Disk - that meets your organization’s every IT requirement with absolute best-of-breed solutions in every category.   To quote a familiar motto, your datacenter would consist of "Hardware and Software, Engineered to Work Together".  In almost all cases, practical realities dictate something far less than the IT Utopia mentioned above.   You may wish to leverage multiple vendors to keep licensing costs down, a single vendor may not have an offering in the IT category you need, or your preferred vendor may quite simply not have the solution that meets your needs.    In other words, your IT needs dictate a heterogeneous IT environment.  Heterogeneity, however, comes with additional complexity. The following are two pretty typical challenges:1) No End-to-End Visibility into the Enterprise Wide Application Deployment. Each vendor solution which is added to an infrastructure may bring its own tooling creating different consoles for different vendor applications and platforms.2) No Visibility into Performance Bottlenecks. When multiple management tools operate independently, you lose diagnostic capabilities including identifying cross-tier issues with database, hung-requests, slowness, memory leaks and hardware errors/failures causing DB/MW issues. As adoption of Oracle Enterprise Manager (EM) has increased, especially since the release of Enterprise Manager 12c, Oracle has seen an increase in the number of customers who want to leverage their investments in EM to manage non-Oracle workloads.  Enterprise Manager provides a single pane of glass view into their entire datacenter.  By creating a highly extensible framework via the Oracle EM Extensibility Development Kit (EDK), Oracle has provided the tooling for business partners such as my company Blue Medora as well as customers to easily fill gaps in the ecosystem and enhance existing solutions.  As mentioned in the previous post on the Enterprise Manager Extensibility Exchange, customers have access to an assortment of Oracle and Partner provided solutions through this Exchange, which is accessed at http://www.oracle.com/goto/emextensibility.  Currently, there are over 80 Oracle and partner provided plug-ins across the EM 11g and EM 12c versions.  Blue Medora is one of those contributing partners, for which you will find 3 of our solutions including our flagship plugin for VMware.  Let's look at Blue Medora’s VMware plug-in as an example to what I'm trying to convey.  Here is a common situation solved by true visibility into your entire stack:Symptoms•    My database is bogging down, however the database appears okay internally.  Maybe it’s starved for resources?•    My OS tooling is showing everything is “OK”.  Something doesn’t add up. Root cause•    Through the VMware plugin we can see the problem is actually on the virtualization layer Solution•    From within Enterprise Manager  -- the same tool you use for all of your database tuning -- we can overlay the data of the database target, host target, and virtual machine target for a true picture of the true root cause. Here is the console view: Perhaps your monitoring conditions are more specific to your environment.  No worries, Enterprise Manager still has you covered.  With Metric Extensions you have the “Next Generation” of User-Defined Metrics, which easily bring the power of your existing management scripts into a single console while leveraging the proven Enterprise Manager framework. Simply put, Oracle Enterprise manager boasts a growing ecosystem that provides the single pane of glass for your entire datacenter from the database and beyond.  Bryce can be contacted at [email protected]

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  • Customer session is different in different parts of a Magento website

    - by Josh Pennington
    I have a function inside of a Helper in Magento that returns whether or not a customer attribute equals one. Here is my Helper class class Nie_Nie_Helper_Data extends Mage_Core_Helper_Abstract { public function isNieAdmin() { if(Mage::getSingleton('customer/session')->getCustomer()->getNieAdmin() == 1) { return true; } else { return false; } } } Now when I call this function from a class that extends Mage_Core_Block_Template, everything seems to work fine. However when I try to use this inside one of my controllers, it does not work. In fact when I do Mage::getSingleton('customer/session')-getCustomer()-debug() the only variable that is returned is the website_id. Does anyone know what I have to do in order to get this to work? Thanks Josh Pennington

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  • SQL Server 2008 R2 and copy-only default value in SQL Server Management Studio

    - by user102718
    We are using Tivoli Storage Manager for taking backups of the database but sometimes our consultants need to take separate backup copies of the database using Management Studio. If they forget to mark the "copy-only" flag in Management Studio they will mess up the Tivoli's backups (we are running our databases in FULL-recovery mode). Is there a way to set the default value of the Copy-Only flag to true in the Management Studio's "Back Up Database"-window?

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  • Force10 S60 remote management

    - by StaringSkyward
    We've got a Force10 S60 switch to replace an older Cisco. I can't find a way to give the switch itself an IP address on the local VLAN so I can ssh to it. The config guide talks about using either a management interface on a separate management network or dedicating e.g. a gigabit port as a management port with a dedicated IP address. Ideally I would like to do what we do currently with the Cisco switches, which is in effect give the entire switch an IP so it can be reached from any host on the same VLAN without having to use up a physical port on the switch or physically connect the management port to another device. Is this possible with the S60 and if so, how would you give it, say the address 10.0.1.1 in vlan 10 (10.0.1.1/24)? Thanks!!!

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  • PDU management interface has low availability - product flaw or isolated issue

    - by DeanB
    Our colocation provider has supplied us with APC AP7932 switched 0U PDUs as part of several cabinets they provide us. We have had a lot of trouble with the network management aspect of these PDUs, which I'll describe below. We are moving to cage space in the same datacenter, and plan to provide our own PDUs, so I'd like to determine which enterprise-grade PDUs have been reliable performers from a remote management perspective. Our colo-provided PDUs are configured to support management via an SSL web UI and via telnet. We updated the firmware on all of them to the current version as of NOV2011. They respond to pings reliably, and we have no reason to suspect a network layer issue. However, we experience frequent hangs, timeouts, disconnects, and general unavailability from the embedded management host in all of the PDUs. We occasionally have to restart the microcontroller on the PDU to recover from what appears to be an occasional hard fault. The outlets stay powered (thankfully), but the management aspect is so unreliable that it has become an ops liability - we can't be confident that we could get into the PDU to power cycle a host if we needed to. We have 3 PDUs that all exhibit identical behavior. There are many manufacturers of enterprise-grade 0U switched PDUs, all with comparable features. If I looked at the datasheet for our current PDUs, they would appear to be a good fit -- only with the benefit of suffering through using them do we know to avoid them. I'd like to avoid picking a PDU that looks fine on paper, but has similar reliability issues. What has been others' experience with switched PDUs? Is this level of flakiness normal?

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  • Trust relationship between this workstation and the primary domain has failed

    - by Funky Si
    I have one laptop used by one user that keeps getting the following error and is unable to log in. Trust relationship between this workstation and the primary domain has failed Can anyone help tell me what is causing this and what I can do to stop it happening. I have tried reformatting which helps for a while, I have also tried reformatting with a new name which helped for a while. This problem has not affected any other user or computer which suggests it is not a problem with the domain but I don't know what to do to stop it happening.

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  • How to troubleshoot Linksys E4200 Remote Management

    - by Jordan
    My Linksys E4200 is configured for Remote Management, but the router is not accepting the connections. Here's the configuration under Administration Management Remote Management Access: Remote Management: Enabled Access via: HTTP Remote Upgrade: Disabled Allowed Remote IP Address: Any IP Address Remote Management Port: 8080 The router is setup to use 192.168.10.41 as its static Internet IP address, and 192.168.35.1 as its LAN IP address. I can access the router just fine via its LAN IP address, but I can't make a connection using http://192.168.10.41:8080. I've tried variations of the settings above (enabled HTTPS, enabled Remote Upgrade, set an IP range of 192.168.10.1-254) but nothing has worked yet. Hoping someone can at least point me in the right direction. Thanks. Update: To clarify, I have a wired router that connects straight to the T1 modem. It's configured to use 192.168.10.1-254 as its internal LAN range. The E4200 wireless router in question is on that LAN using 192.168.10.41 as its WAN IP address. The E4200's internal LAN range is 192.168.35.1-254. I'm not trying to access the E4200 from the Internet, I'm just trying to access it from its WAN IP address. Thanks.

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  • Case Management In-Depth: Cases & Case Activities Part 1 – Activity Scope by Mark Foster

    - by JuergenKress
    In the previous blog entry we looked at stakeholders and permissions, i.e. how we control interaction with the case and its artefacts. In this entry we’ll look at case activities, specifically how we decide their scope, in the next part we’ll look at how these activities relate to the over-arching case and how we can effectively visualize the relationship between the case and its activities. Case Activities As mentioned in an earlier blog entry, case activities can be created from: BPM processes Human Tasks Custom (Java Code) It is pretty obvious that we would use custom case activities when either: we already have existing code that we would like to form part of a case we cannot provide the necessary functionality with a BPM process or simple Human Task However, how do we determine what our BPM process as a case activity contains? What level of granularity? Take the following simple BPM process Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: ACM,BPM,Mark Foster,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Announcing SonicAgile – An Agile Project Management Solution

    - by Stephen.Walther
    I’m happy to announce the public release of SonicAgile – an online tool for managing software projects. You can register for SonicAgile at www.SonicAgile.com and start using it with your team today. SonicAgile is an agile project management solution which is designed to help teams of developers coordinate their work on software projects. SonicAgile supports creating backlogs, scrumboards, and burndown charts. It includes support for acceptance criteria, story estimation, calculating team velocity, and email integration. In short, SonicAgile includes all of the tools that you need to coordinate work on a software project, get stuff done, and build great software. Let me discuss each of the features of SonicAgile in more detail. SonicAgile Backlog You use the backlog to create a prioritized list of user stories such as features, bugs, and change requests. Basically, all future work planned for a product should be captured in the backlog. We focused our attention on designing the user interface for the backlog. Because the main function of the backlog is to prioritize stories, we made it easy to prioritize a story by just drag and dropping the story from one location to another. We also wanted to make it easy to add stories from the product backlog to a sprint backlog. A sprint backlog contains the stories that you plan to complete during a particular sprint. To add a story to a sprint, you just drag the story from the product backlog to the sprint backlog. Finally, we made it easy to track team velocity — the average amount of work that your team completes in each sprint. Your team’s average velocity is displayed in the backlog. When you add too many stories to a sprint – in other words, you attempt to take on too much work – you are warned automatically: SonicAgile Scrumboard Every workday, your team meets to have their daily scrum. During the daily scrum, you can use the SonicAgile Scrumboard to see (at a glance) what everyone on the team is working on. For example, the following scrumboard shows that Stephen is working on the Fix Gravatar Bug story and Pete and Jane have finished working on the Product Details Page story: Every story can be broken into tasks. For example, to create the Product Details Page, you might need to create database objects, do page design, and create an MVC controller. You can use the Scrumboard to track the state of each task. A story can have acceptance criteria which clarify the requirements for the story to be done. For example, here is how you can specify the acceptance criteria for the Product Details Page story: You cannot close a story — and remove the story from the list of active stories on the scrumboard — until all tasks and acceptance criteria associated with the story are done. SonicAgile Burndown Charts You can use Burndown charts to track your team’s progress. SonicAgile supports Release Burndown, Sprint Burndown by Task Estimates, and Sprint Burndown by Story Points charts. For example, here’s a sample of a Sprint Burndown by Story Points chart: The downward slope shows the progress of the team when closing stories. The vertical axis represents story points and the horizontal axis represents time. Email Integration SonicAgile was designed to improve your team’s communication and collaboration. Most stories and tasks require discussion to nail down exactly what work needs to be done. The most natural way to discuss stories and tasks is through email. However, you don’t want these discussions to get lost. When you use SonicAgile, all email discussions concerning a story or a task (including all email attachments) are captured automatically. At any time in the future, you can view all of the email discussion concerning a story or a task by opening the Story Details dialog: Why We Built SonicAgile We built SonicAgile because we needed it for our team. Our consulting company, Superexpert, builds websites for financial services, startups, and large corporations. We have multiple teams working on multiple projects. Keeping on top of all of the work that needs to be done to complete a software project is challenging. You need a good sense of what needs to be done, who is doing it, and when the work will be done. We built SonicAgile because we wanted a lightweight project management tool which we could use to coordinate the work that our team performs on software projects. How We Built SonicAgile We wanted SonicAgile to be easy to use, highly scalable, and have a highly interactive client interface. SonicAgile is very close to being a pure Ajax application. We built SonicAgile using ASP.NET MVC 3, jQuery, and Knockout. We would not have been able to build such a complex Ajax application without these technologies. Almost all of our MVC controller actions return JSON results (While developing SonicAgile, I would have given my left arm to be able to use the new ASP.NET Web API). The controller actions are invoked from jQuery Ajax calls from the browser. We built SonicAgile on Windows Azure. We are taking advantage of SQL Azure, Table Storage, and Blob Storage. Windows Azure enables us to scale very quickly to handle whatever demand is thrown at us. Summary I hope that you will try SonicAgile. You can register at www.SonicAgile.com (there’s a free 30-day trial). The goal of SonicAgile is to make it easier for teams to get more stuff done, work better together, and build amazing software. Let us know what you think!

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  • Application Lifecycle Management with Visual Studio 2010 – Wrox Book

    - by Guy Harwood
    After running with a somewhat disconnected set of tools (vs 2008, Ontime, sharepoint 2007) for managing our projects we decided to make the move to Team Foundation Server 2010.  With limited coverage of the product available online i went in search of a book and found this… View this book on the Wrox website I must point out that i have only read 10 of the 26 chapters so far, mainly the ones that cover source code control, work item tracking and database projects.  This enables our dev team to get familiar with it before switching project management over at a future date. Needless to say i am very impressed with the detail it provides, answering pretty much every question i had about TFS so far.  I'm looking forward to digging into the sections on testing, code analysis and architecture. Highly recommended.

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  • Welch's Juices-up Its Inventory Management with Oracle Supply Chain

    - by [email protected]
    Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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  • Welch's Juices-up Its Inventory Management with Oracle Supply Chain

    - by [email protected]
    Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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  • Welch's Juices-up Its Inventory Management with Oracle Supply Chain

    - by [email protected]
    Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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  • Talent Management in Aerospace & Defense this Thursday, April 8th

    - by jay.richey
    While many industries struggle to recover from one of the most devastating recessions in history, the aerospace and defense industry plans for record growth. And key to that growth is better management of the workforce. A&D companies are currently faced with a multitude of workforce challenges including an aging and retiring workforce, knowledge gaps created as the workforce leaves, a surge in use of contingent workers, and antiquated work environments and practices that make it difficult to attract the next generation of workers. If you are in the DC area, register to attend the Oracle Aerospace and Defense Contractors Summit in Reston this Thursday, April 8th from 8am-5pm and hear Jay Richey, Oracle HCM Applications Product Marketing Director, discuss trends in the A&D talent space and smart strategies on retaining that talent. You will also hear Accenture discuss their recent survey results - Keys to Managing Human Capital within the A&D Enterprise. Register today at http://www.oracle.com/dm/10q3field/43453_ev_oracle_aerospace_apr10.html

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  • Oracle Utilities Mobile Workforce Management V2.0 has arrived

    - by Anthony Shorten
    it is finally upon us. Oracle Utilities Mobile Workforce Management (MWM) V2.0 has been released and is now available (see Press Release). This is significant for me as this is the first product to use the new version of the Oracle Utilities Application Framework V4.0.1. This release is very significant as it adds a lot of new functionality to the framework, not just for MWM but will progressively rolled out across a few moew Oracle Utilities products over the next 12 months. Watch the skies for more annoucements. Now that Framework 4.0.1 has been released I will be updating this blog ona regular basis outlining significant features (there are over 60+ features in the new Framework) for you too understand. It has been hard work but it finally has been released and used by the first product off the assembly line we call product development.

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  • Video White Paper: Mega-Project Management: Reducing Risk & Complexity across the Value Chain

    - by Melissa Centurio Lopes
    Watch this short video white paper, to learn how Oracle Primavera can help you keep projects on track and protect your investments. You can also download the full white paper “Mega-Project Management: Reducing Risk & Complexity Across the Value Chain” to gain more in depth information about strategies for collaborating and sharing information and data in a systematic way across the value chain. Download the white paper in order to learn how your company can get the expected payoff from your next mega project. Register now to download the full complementary white paper, and discover how to: Improve decision-making and accountability through enterprise-wide visibility, workflows, and collaboration Reduce financial and performance risk

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  • Leveraging AutoVue in Oracle's Universal Content Management for Improved Document

    AutoVue visualization, leveraged within Oracle’s Universal Content Management, makes access to technical information widely available to UCM users, allowing them to review and collaborate on CAD and engineering content in a variety of business processes and workflows. Comments and feedback are captured within the design context and recorded and tracked digitally within UCM, providing a reliable trail of decisions and approvals thereby facilitating an organization’s audit compliance. The joint solution can also be leveraged in broader Oracle applications, such as Web Center, eAM to name a few. Hear about the benefits UCM users can achieve by introducing AutoVue visualization into their UCM environment.

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  • RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

    - by Richard Lefebvre
    ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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  • Updated article "Agent Alerts Management Pack"

    - by TiborKaraszi
    I've just updated the "Agent Alerts Management Pack" found here . I realize that some don't feel confident in reading and executing T-SQL code and they instead prefer to point & click in SSMS instead. So I added two tables with my suggestion on the severity levels and error numbers to define alerts for. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!...(read more)

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  • cocos2d-x - object creation and management in game design

    - by Jason
    How do others keep track of everything going on in their games? I am working on a new game and I am quickly realizing everything that I need to keep track of. Example: Maybe a layerManager that keeps track of all the layers and what is happening for a particular scene. Maybe a sceneManager for sharing objects among scenes But then getting to game play itself, what if you have 100 objects on the screen each with its own state and happenings, there needs tobe a way to keep track of all of that. Drawing everything out is really helping me. Can anyone share with me how they go about object tracking/management? I am seeing a few different managers and then maybe even a parent object that manages the managers..is my thinking way off? Any design patterns that may be useful for me to read about? Update: doing some reading and maybe a Factory pattern might apply.

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