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  • Interview with Koen Aben, Supply Chain Director of WE Fashion

    - by user801960
    We recently spoke to Koen Aben, the Supply Chain Director of WE Fashion, who gave us some insight into how Oracle supported the international fashion retailer through the completion of a large scale integration project across its 340 European stores. Koen explains the reasoning behind the project which was to create a common retail foundation and to integrate and align working processes to drive insight and enable continued growth. It is always good to hear from someone of Koen’s experience who can articulate the benefits of partnering with the right company for such an extensive project as this. Koen explains that a crucial element of such a project is to unify business applications into a common platform, adding that for successful growth, retailers really need to achieve enterprise-wide alignment. At the start of the three year project, WE Fashion’s application platform was fragmented impacting the company’s ability to support sustained growth. In light of this, WE Fashion invested in its processes, systems, teams and partnerships to build the needed retail foundation. Now after successfully completing the project, the basis is in place to ensure that growth is unimpeded. In the video, Koen Aben highlights some of the factors necessary for the success of the project as: Having an understanding that the process of creating a growth platform for a company is a long journey Accepting that during a lengthy project such as this, there will be high and low points experienced within the project team and the business, but that the relationship with your partners is crucial to the success of the project. Having the correct team in place will prove to be the “lynch –pin” of any successful project Oracle supported Koen and his team in implementing this project, and is recognised for the role it played during this development in partnership with the company. On his experience with working with the Oracle team, Koen points out that in the critical situations, Oracle was there to ensure that the right people were in place whenever needed and this was key to ensuring the project’s success. Since Oracle is one of the few providers that can offer an enterprise-wide retail platform, our best practice approach is key to connecting interactions throughout the business to enable insight and optimise operations. This is a great example of a large scale international retail project, where the true success of its completion is reflected in how proud the company is about what has been achieved, and the fact that results are already being seen.

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  • Profiling Startup Of VS2012 &ndash; SpeedTrace Profiler

    - by Alois Kraus
    SpeedTrace is a relatively unknown profiler made a company called Ipcas. A single professional license does cost 449€+VAT. For the test I did use SpeedTrace 4.5 which is currently Beta. Although it is cheaper than dotTrace it has by far the most options to influence how profiling does work. First you need to create a tracing project which does configure tracing for one process type. You can start the application directly from the profiler or (much more interesting) it does attach to a specific process when it is started. For this you need to check “Trace the specified …” radio button and enter the process name in the “Process Name of the Trace” edit box. You can even selectively enable tracing for processes with a specific command line. Then you need to activate the trace project by pressing the Activate Project button and you are ready to start VS as usual. If you want to profile the next 10 VS instances that you start you can set the Number of Processes counter to e.g. 10. This is immensely helpful if you are trying to profile only the next 5 started processes. As you can see there are many more tabs which do allow to influence tracing in a much more sophisticated way. SpeedTrace is the only profiler which does not rely entirely on the profiling Api of .NET. Instead it does modify the IL code (instrumentation on the fly) to write tracing information to disc which can later be analyzed. This approach is not only very fast but it does give you unprecedented analysis capabilities. Once the traces are collected they do show up in your workspace where you can open the trace viewer. I do skip the other windows because this view is by far the most useful one. You can sort the methods not only by Wall Clock time but also by CPU consumption and wait time which none of the other products support in their views at the same time. If you want to optimize for CPU consumption sort by CPU time. If you want to find out where most time is spent you need Clock Total time and Clock Waiting. There you can directly see if the method did take long because it did wait on something or it did really execute stuff that did take so long. Once you have found a method you want to drill deeper you can double click on a method to get to the Caller/Callee view which is similar to the JetBrains Method Grid view. But this time you do see much more. In the middle is the clicked method. Above are the methods that call you and below are the methods that you do directly call. Normally you would then start digging deeper to find the end of the chain where the slow method worth optimizing is located. But there is a shortcut. You can press the magic   button to calculate the aggregation of all called methods. This is displayed in the lower left window where you can see each method call and how long it did take. There you can also sort to see if this call stack does only contain methods (e.g. WCF connect calls which you cannot make faster) not worth optimizing. YourKit has a similar feature where it is called Callees List. In the Functions tab you have in the context menu also many other useful analysis options One really outstanding feature is the View Call History Drilldown. When you select this one you get not a sum of all method invocations but a list with the duration of each method call. This is not surprising since SpeedTrace does use tracing to get its timings. There you can get many useful graphs how this method did behave over time. Did it become slower at some point in time or was only the first call slow? The diagrams and the list will tell you that. That is all fine but what should I do when one method call was slow? I want to see from where it was coming from. No problem select the method in the list hit F10 and you get the call stack. This is a life saver if you e.g. search for serialization problems. Today Serializers are used everywhere. You want to find out from where the 5s XmlSerializer.Deserialize call did come from? Hit F10 and you get the call stack which did invoke the 5s Deserialize call. The CPU timeline tab is also useful to find out where long pauses or excessive CPU consumption did happen. Click in the graph to get the Thread Stacks window where you can get a quick overview what all threads were doing at this time. This does look like the Stack Traces feature in YourKit. Only this time you get the last called method first which helps to quickly see what all threads were executing at this moment. YourKit does generate a rather long list which can be hard to go through when you have many threads. The thread list in the middle does not give you call stacks or anything like that but you see which methods were found most often executing code by the profiler which is a good indication for methods consuming most CPU time. This does sound too good to be true? I have not told you the best part yet. The best thing about this profiler is the staff behind it. When I do see a crash or some other odd behavior I send a mail to Ipcas and I do get usually the next day a mail that the problem has been fixed and a download link to the new version. The guys at Ipcas are even so helpful to log in to your machine via a Citrix Client to help you to get started profiling your actual application you want to profile. After a 2h telco I was converted from a hater to a believer of this tool. The fast response time might also have something to do with the fact that they are actively working on 4.5 to get out of the door. But still the support is by far the best I have encountered so far. The only downside is that you should instrument your assemblies including the .NET Framework to get most accurate numbers. You can profile without doing it but then you will see very high JIT times in your process which can severely affect the correctness of the measured timings. If you do not care about exact numbers you can also enable in the main UI in the Data Trace tab logging of method arguments of primitive types. If you need to know what files at which times were opened by your application you can find it out without a debugger. Since SpeedTrace does read huge trace files in its reader you should perhaps use a 64 bit machine to be able to analyze bigger traces as well. The memory consumption of the trace reader is too high for my taste. But they did promise for the next version to come up with something much improved.

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  • CRM Is A Long Term Strategy

    - by ruth.donohue
    With the array of CRM solutions out there, it's sometimes easy to forget that CRM is more than just technology with fancy bells and whistles -- it's a long-term strategy that involves people and processes as well. The Wise Marketer summarizes a Gartner report outlining three key steps necessary to create and execute a successful CRM stratetegy that is linked with overall corporate strategy.

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  • Missing Index on CI_SEV_PROC table (CCB 2.3.1)

    - by ACShorten
    One of our customers reported performance issues with the severence processes in Oracle Utilities Customer Care And Billing V2.3.1 and after investigation a base index was found to be missing in the base package installation scripts. This index can be created manually to address any performance issues in this part of the system. For details of the index creation, refer to the KB Article on My Oracle Support KB 1431632.1 Index Missing On CI_SEV_PROC Table.

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  • SQL Server Table Polling by Multiple Subscribers

    - by Daniel Hester
    Background Designing Stored Procedures that are safe for multiple subscribers (to call simultaneously) can be challenging.  For example let’s say that you want multiple worker processes to poll a shared work queue that’s encapsulated as a SQL Table. This is a common scenario and through experience you’ll find that you want to use Table Hints to prevent unwanted locking when performing simultaneous queries on the same table. There are three table hints to consider: NOLOCK, READPAST and UPDLOCK. Both NOLOCK and READPAST table hints allow you to SELECT from a table without placing a LOCK on that table. However, SELECTs with the READPAST hint will ignore any records that are locked due to being updated/inserted (or otherwise “dirty”), whereas a SELECT with NOLOCK ignores all locks including dirty reads. For the initial update of the flag (that marks the record as available for subscription) I don’t use the NOLOCK Table Hint because I want to be sensitive to the “active” records in the table and I want to exclude them.  I use an Update Lock (UPDLOCK) in conjunction with a WHERE clause that uses a sub-select with a READPAST Table Hint in order to explicitly lock the records I’m updating (UPDLOCK) but not place a lock on the table when selecting the records that I’m going to update (READPAST). UPDATES should be allowed to lock the rows affected because we’re probably changing a flag on a record so that it is not included in a SELECT from another subscriber. On the UPDATE statement we should explicitly use the UPDLOCK to guard against lock escalation. A SELECT to check for the next record(s) to process can result in a shared read lock being held by more than one subscriber polling the shared work queue (SQL table). It is expected that more than one worker process (or server) might try to process the same new record(s) at the same time. When each process then tries to obtain the update lock, none of them can because another process has a shared read lock in place. Thus without the UPDLOCK hint the result would be a lock escalation deadlock; however with the UPDLOCK hint this condition is mitigated against. Note that using the READPAST table hint requires that you also set the ISOLATION LEVEL of the transaction to be READ COMMITTED (rather than the default of SERIALIZABLE). Guidance In the Stored Procedure that returns records to the multiple subscribers: Perform the UPDATE first. Change the flag that makes the record available to subscribers.  Additionally, you may want to update a LastUpdated datetime field in order to be able to check for records that “got stuck” in an intermediate state or for other auditing purposes. In the UPDATE statement use the (UPDLOCK) Table Hint on the UPDATE statement to prevent lock escalation. In the UPDATE statement also use a WHERE Clause that uses a sub-select with a (READPAST) Table Hint to select the records that you’re going to update. In the UPDATE statement use the OUTPUT clause in conjunction with a Temporary Table to isolate the record(s) that you’ve just updated and intend to return to the subscriber. This is the fastest way to update the record(s) and to get the records’ identifiers within the same operation. Finally do a set-based SELECT on the main Table (using the Temporary Table to identify the records in the set) with either a READPAST or NOLOCK table hint.  Use NOLOCK if there are other processes (besides the multiple subscribers) that might be changing the data that you want to return to the multiple subscribers; or use READPAST if you're sure there are no other processes (besides the multiple subscribers) that might be updating column data in the table for other purposes (e.g. changes to a person’s last name).  NOLOCK is generally the better fit in this part of the scenario. See the following as an example: CREATE PROCEDURE [dbo].[usp_NewCustomersSelect] AS BEGIN -- OVERRIDE THE DEFAULT ISOLATION LEVEL SET TRANSACTION ISOLATION LEVEL READ COMMITTED -- SET NOCOUNT ON SET NOCOUNT ON -- DECLARE TEMP TABLE -- Note that this example uses CustomerId as an identifier; -- you could just use the Identity column Id if that’s all you need. DECLARE @CustomersTempTable TABLE ( CustomerId NVARCHAR(255) ) -- PERFORM UPDATE FIRST -- [Customers] is the name of the table -- [Id] is the Identity Column on the table -- [CustomerId] is the business document key used to identify the -- record globally, i.e. in other systems or across SQL tables -- [Status] is INT or BIT field (if the status is a binary state) -- [LastUpdated] is a datetime field used to record the time of the -- last update UPDATE [Customers] WITH (UPDLOCK) SET [Status] = 1, [LastUpdated] = GETDATE() OUTPUT [INSERTED].[CustomerId] INTO @CustomersTempTable WHERE ([Id] = (SELECT TOP 100 [Id] FROM [Customers] WITH (READPAST) WHERE ([Status] = 0) ORDER BY [Id] ASC)) -- PERFORM SELECT FROM ENTITY TABLE SELECT [C].[CustomerId], [C].[FirstName], [C].[LastName], [C].[Address1], [C].[Address2], [C].[City], [C].[State], [C].[Zip], [C].[ShippingMethod], [C].[Id] FROM [Customers] AS [C] WITH (NOLOCK), @CustomersTempTable AS [TEMP] WHERE ([C].[CustomerId] = [TEMP].[CustomerId]) END In a system that has been designed to have multiple status values for records that need to be processed in the Work Queue it is necessary to have a “Watch Dog” process by which “stale” records in intermediate states (such as “In Progress”) are detected, i.e. a [Status] of 0 = New or Unprocessed; a [Status] of 1 = In Progress; a [Status] of 2 = Processed; etc.. Thus, if you have a business rule that states that the application should only process new records if all of the old records have been processed successfully (or marked as an error), then it will be necessary to build a monitoring process to detect stalled or stale records in the Work Queue, hence the use of the LastUpdated column in the example above. The Status field along with the LastUpdated field can be used as the criteria to detect stalled / stale records. It is possible to put this watchdog logic into the stored procedure above, but I would recommend making it a separate monitoring function. In writing the stored procedure that checks for stale records I would recommend using the same kind of lock semantics as suggested above. The example below looks for records that have been in the “In Progress” state ([Status] = 1) for greater than 60 seconds: CREATE PROCEDURE [dbo].[usp_NewCustomersWatchDog] AS BEGIN -- TO OVERRIDE THE DEFAULT ISOLATION LEVEL SET TRANSACTION ISOLATION LEVEL READ COMMITTED -- SET NOCOUNT ON SET NOCOUNT ON DECLARE @MaxWait int; SET @MaxWait = 60 IF EXISTS (SELECT 1 FROM [dbo].[Customers] WITH (READPAST) WHERE ([Status] = 1) AND (DATEDIFF(s, [LastUpdated], GETDATE()) > @MaxWait)) BEGIN SELECT 1 AS [IsWatchDogError] END ELSE BEGIN SELECT 0 AS [IsWatchDogError] END END Downloads The zip file below contains two SQL scripts: one to create a sample database with the above stored procedures and one to populate the sample database with 10,000 sample records.  I am very grateful to Red-Gate software for their excellent SQL Data Generator tool which enabled me to create these sample records in no time at all. References http://msdn.microsoft.com/en-us/library/ms187373.aspx http://www.techrepublic.com/article/using-nolock-and-readpast-table-hints-in-sql-server/6185492 http://geekswithblogs.net/gwiele/archive/2004/11/25/15974.aspx http://grounding.co.za/blogs/romiko/archive/2009/03/09/biztalk-sql-receive-location-deadlocks-dirty-reads-and-isolation-levels.aspx

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  • Advanced System Monitor/Task Manager?

    - by instanceofTom
    When using kubuntu I noticed that the standard task manager/system monitor was a bit more capable than gnome-system-monitor, is there a more advanced system/task monitor for ubuntu that is based on gnome opposed to KDE? Specifically the features from the Kubuntu task manager that I am looking for are the ability to control the I/O priority of individual processes (not just their nice), and the ability to control the I/O scheduling algorithm ( round-robin, FIFO, etc). What are my options?

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  • Looking for a Lead SQL Developer with a passion for data

    - by simonsabin
    Data is a huge part of what we do and I need someone that has a passion for data to lead our SQL team. If you’ve got experience with SQL and want to lead a team working in an agile environment with aggressive CI processes. Do you have a passion about data and want to use technology to solve problems then you are just the person I am looking for The role is based in London working for on of the top tech companies in Europe. Contact me though my blog or linkedin ( http://uk.linkedin.com/in/simonsabin...(read more)

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  • Protection against CheatEngine and other injectors [duplicate]

    - by Lucas
    This question already has an answer here: Strategies to Defeat Memory Editors for Cheating - Desktop Games 10 answers Is protection against CheatEngine and other inject tools are possible to do? I was thinking a day and the only one idea I've got is about writting some small application which will scan the processes running every second, and in case if any injector will be found the game client will exit immadiately. I'm writing here to see your opinions on this case as some of you may have some expierence against protecting the game clients against DLL or PYC injection or something.

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  • What can a Service do on Windows?

    - by Akemi Iwaya
    If you open up Task Manager or Process Explorer on your system, you will see many services running. But how much of an impact can a service have on your system, especially if it is ‘corrupted’ by malware? Today’s SuperUser Q&A post has the answers to a curious reader’s questions. Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-driven grouping of Q&A web sites. The Question SuperUser reader Forivin wants to know how much impact a service can have on a Windows system, especially if it is ‘corrupted’ by malware: What kind malware/spyware could someone put into a service that does not have its own process on Windows? I mean services that use svchost.exe for example, like this: Could a service spy on my keyboard input? Take screenshots? Send and/or receive data over the internet? Infect other processes or files? Delete files? Kill processes? How much impact could a service have on a Windows installation? Are there any limits to what a malware ‘corrupted’ service could do? The Answer SuperUser contributor Keltari has the answer for us: What is a service? A service is an application, no more, no less. The advantage is that a service can run without a user session. This allows things like databases, backups, the ability to login, etc. to run when needed and without a user logged in. What is svchost? According to Microsoft: “svchost.exe is a generic host process name for services that run from dynamic-link libraries”. Could we have that in English please? Some time ago, Microsoft started moving all of the functionality from internal Windows services into .dll files instead of .exe files. From a programming perspective, this makes more sense for reusability…but the problem is that you can not launch a .dll file directly from Windows, it has to be loaded up from a running executable (exe). Thus the svchost.exe process was born. So, essentially a service which uses svchost is just calling a .dll and can do pretty much anything with the right credentials and/or permissions. If I remember correctly, there are viruses and other malware that do hide behind the svchost process, or name the executable svchost.exe to avoid detection. Have something to add to the explanation? Sound off in the comments. Want to read more answers from other tech-savvy Stack Exchange users? Check out the full discussion thread here.

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  • The Latest in Enterprise Continuous Controls Monitoring

    AMR identifies continuous controls monitoring as one of the top GRC software investments planned for 2010. Tune into this Appcast to hear why Gartner positions Oracle as a Leader in its Magic Quadrant for Continuous Controls Monitoring. Siddharth Sinha, Senior Director of GRC Product Strategy, unveils how Oracle GRC Controls monitors, enforces and optimizes critical processes within ERP applications, and reduce opportunities for fraud and error.

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  • The Social Business Thought Leaders

    - by kellsey.ruppel
    Enterprise Gamification, Big Data, Social Support, Total Customer Experience, Pull Organizations, Social Business. Are these purely the latest buzzwords to enter the market or significant trends that companies should keep an eye on? Oracle recently sponsored and presented at the 5th Social Business Forum, one of the largest European events on the use of social media as a business tool and accelerator. Through the participation of dozens of practitioners, experts and customer success stories, the conference demonstrated how a perfect storm of technology, management and cultural change is pushing peer-to-peer conversations deep into business processes. It is clear that Social Business is serving as a new propellant of agility, efficiency and reactivity. According to Deloitte and MIT what we have learned to call Social Business is considered important in the next 3 years by 86% of managers (see Social Business: What Are Companies Really Doing?, MIT Sloan Management Review and Deloitte). McKinsey further estimates the value that can be unlocked in terms of knowledge-worker productivity, consumer insights, product co-creation, improved sales, marketing and customer service up to $1300B (See The social economy: Unlocking value and productivity through social technologies, McKinsey Global Institute). This impacts any industry, with the strongest effects seen in Media & Entertainment, Technology, Telcos and Education. For those not able to attend the Social Business Forum and also for the many friends that joined us in Milan, we decided to keep the conversation going by extracting some golden nuggets from the perspective of five of the most well-known thought-leaders in this space. Starting this week you will have the chance to view: John Hagel (Author of the Power of Pull and Co-Chairman Center for the Edge at Deloitte & Touche) Christian Finn (Senior Director, WebCenter Evangelist at Oracle) Steve Denning (Author of The Radical Management and Independent Management Consulting Professional) Esteban Kolsky (Principal & Founder at ThinkJar) Ray Wang (Principal Analyst & CEO at Constellation Research) Stay tuned to hear: How pull organizations are addressing some of the deepest challenges impacting the market. How to integrate social into existing infrastructure and processes. How to apply radical management to become more agile and profitable. About the importance of gamification as an engagement lever. The first interview with John Hagel will be published tomorrow. Don't miss it and the entire series!

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  • Launching Agile PLM 9.3.3!

    - by Shane Goodwin
    Ten months ago we announced the availability of Agile PLM 9.3.2. Today I have the great pleasure to announce availability of Agile PLM 9.3.3 and AutoVue for Agile PLM 20.2.2 - both are immediately available on Oracle Software Delivery Cloud. In this same timeframe our team has also published Oracle PLM Mobile 1.0, EC MCAD 3.1, and EC MCAD 3.2. Agile PLM 9.3.3 focuses on improving management business processes, improving management of intellectual property, and overall product improvements based on customer feedback. In this short timeframe, we have made very significant progress on all three fronts. The Agile PLM 9.3.3 What’s New Whitepaper discusses all of the new capabilities. Looking forward, we will continue to deliver new releases with laser focus on solving real business problems and making users more productive. With our release of Innovation Management, you will be seeing dramatic new capability to help manage the innovation funnel and the processes to determine what product projects to fund. You will also see us continue this accelerated cadence in releasing new features for Agile PLM. All Agile PLM 9.3.3 Documentation is now available, including an initial version of the Capacity Planning Guide (CPG). As usual, we will be updating the CPG in a few months when we complete our performance and breakpoint testing. Like with other recent Agile PLM versions, the Product Management team has recorded Transfer of Information (TOI) sessions to educate you about the new features. The TOI sessions can be accessed in My Oracle Support on note 1589164.1. As with all other releases, we have also published new versions (1.7.5) of Averify (Patch ID 17583605) and AUT (Patch ID 17583592) in My Oracle Support. Again this year I look forward to seeing many of you at the Oracle Value Chain Summit (February 3-5, San Jose, CA), to talk more about this new release and all of the fascinating ways our customers and partners are driving business value with Agile PLM. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:8.0pt; mso-para-margin-left:0in; line-height:107%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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  • Search Engine Optimization Tutorial

    A search engine optimization tutorial is nothing but a manual that educates you on how to go about the processes of search engine optimization. Though it sounds complicated, search engine optimization is not so difficult to carry out and with proper training you can do it too.

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  • What are some options and methods to link a contact form on WordPress to an existing form processing script?

    - by eirlymeyer
    I’m searching for the best way to link the outgoing/output data in a WordPress contact form plugin on a WordPress website to an existing MySQL database where a contact form is processed. Scenario: A new site (Site A) is being developed with a contact form. Site B (old site) uses a contact form script to process contact form leads through an existing legacy database and a ColdFusion application. The goal is to create site A with a new contact form to continue the same existing processes. Site A is to become the new Site B.

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  • Oracle Magazine, March/April 2009

    Oracle Magazine March/April features articles on next-generation data centers, Oracle and midsize businesses, efficient business processes, improving performance and management of Oracle Database 11g, managing Oracle Application Express, Technologist Tom Kyte, Oracle ADF, PL/SQL best practices, the HP Oracle Database Machine, security with Oracle Configuration Manager and much more.

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  • How exactly does gnome manage laptop suspend events?

    - by jcline
    The reason I ask is that, while suspend under lid closure and fn-F4 work perfectly in the Ubuntu (gnome) desktop, I cannot get them to work when using a different window manager (fvwm) on my thinkpad X201. I thought this was taken care of by gnome-power-manager, but when running gnome-power-manager within fvwm, I get no suspend from lid closure or fn-F4. I tried starting other processes as well, like gnome-settings-daemon, but this had no effect. I also tried fiddling with acpi settings, without sucess.

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  • Resources for using TFS for Agile Project Development?

    - by Amy P
    Our company just installed TFS for us to start using for project development processes and source control. They want us to start using it to manage our projects as well. We have a small team, no current bug or task tracking software, and 2 developers of the 3 have experience with any actual methodologies. What books, websites, and/or other information can you recommend for us to use to get started?

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  • Building the Website From Scratch

    Almost everyone is building a website these days, but by saying that one is building the website from scratch, he implies that his knowledge on the matter is almost non-existent. In this case, seeking for answers online can overwhelm him with information. Therefore, instead of trying to learn all the processes involved in building the website by reading about it, a better option would be to go ahead at building one and learn the ropes hands on.

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  • It is CX a new concept?

    - by Isabel F. Peñuelas
    The Marketing Industry and the Web Industry are talking about CX since some time. However it is only very recently that the concept has reached some common meaning accepted by the analysts’ and the IT community. The new CX model depends on two previous facts: the expansion of the social media, and the impact of the new advanced features of mobile devices regarding brand-customer interaction. CXsers vs UXers First there is some need of disambiguity between User Experience and Customer Experience. User Experience -UX, is a much well established concept related with the design of user interactions for particular devices. UX people are interested on multiple touch points of digital interfaces while CX people are interested on all kind of interfaces including physical ones. UX is an evolution of Web Usability, while CX is a marketing concept. UX is an instrument of User Experience. CX in fact is all about Connections and Interactions. Connections Dan Draper, the creative director Mad Men, understands very well that to market effectively means to connect with people, and the best way to connect to people is to use the connections people have with other people: understanding Social Media connections and taking the customer pulse of customers on those medias, and are strong facilitators of CX strategies.  Interactions We can very simply define CX as the relationship that a customer establishes with a brand through multiple touch points (interactions, channels) through the entire life cycle of his relationship- direct or indirect with the brand. Interactions can be grouped on Customer Journeys through multiple touch points defined as the path a customer follows to achieve a goal. Processes A customer journey today usually starts at the moment he surfs the Web, then he takes a purchase decision; purchases the product;  request a particular service and finally recommends or do not recommends the product.  Customer Journeys are processes, and to analyze customer journeys there exists today a broad offering of modern Customer Journey tools very similar actually to the use cases or UML activity diagrams for IT systems design. As a summary CX is nothing more and nothing less than applying process analysis methods for better understanding how to create value through customer interactions across the multiple user´s touch points with the brand.

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  • Business Insight, IT Execution: 9 Project Management Tips

    - by Sylvie MacKenzie, PMP
    Excerpt from Profit Magazine - by David Rosenbaum When Marcos Baccetto was first asked to be the business-side project lead on Eaton Corporation’s Vehicle Group South America (VGSA) Oracle project, the operations services manager responsible for running manufacturing was, he confesses, “a little afraid” because of his lack of IT experience. Today, Baccetto calls the project “a fantastic experience,” and he is a true believer in the benefits of a close relationship between IT implementers and their line-of-business peers. Through his partnership with Jesiele Lima, then VGSA IT manager, Baccetto and Eaton’s South American operations team came to understand several important principles of business and IT. Here he shares nine tips managers should consider when working on an enterprise technology project. 1. Make it a business project, not an IT project. All levels of functional management must have ownership, responsibility, and accountability for the success of the implementation. 2. Share responsibility. Business owners should sign off on tests and data conversion. 3. Clean your data. Dedicating a team to improve core data quality prior to project launch can be a significant time-saver. 4. Select resources properly. Have functional people who can translate business needs to IT and can influence organizational change. 5. Manage scope. Follow project management methodologies and disciplines. 6. Adopt common processes, global solutions. Avoid customized, local solutions. The big-picture business goals can get lost in the details. 7. Implement processes prior to the go-live date. Change management can be key. Keep the workforce informed and train users in advance. 8. Define metrics milestones. Assume there will be a crisis during deployment. Having baseline metrics to compare against will help implementers keep their cool—and the project moving forward. 9. The sponsor’s commitment is critical. It is needed to support the truly difficult decisions.

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  • WebCenter Customer Spotlight: Hitachi Data Systems

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Watch this Webcast to see a live demo on how HDS creates multilingual content for their 35+ regional websites  Solution SummaryHitachi Data Systems (HDS) provides mid-range and high-end storage systems, software and services. It is a wholly owned subsidiary of Hitachi Ltd. HDS is based in Santa Clara, California, and has over 5,300 employees in more then 100 countries and regions. HDS's main objectives were to provide a consistent message across all their sites, to maintain a tight governance structure across their messages and related content, expand the use of the existing content management systems and implement a centralized translation management system. HDS implemented a global web content management system based on Oracle WebCenter Content and integrated the Lingotek translation management system to manage their multilingual content. The implemented solution provides each Geo with the ability to expand their web offering to meet local market needs, while staying aligned with the Corporate Web Guidelines Company OverviewHitachi Data Systems (HDS) provides mid-range and high-end storage systems, software and services. It is a wholly owned subsidiary of Hitachi Ltd. and part of the Hitachi Information Systems & Telecommunications Division. The company sells through direct and indirect channels in more than 170 countries and regions. Its customers include of 50 percent of the Fortune 100 companies. HDS is based in Santa Clara California and has over 5,300 employees in more than 100 countries and regions. Business ChallengesHDS has over 35 global websites and the lack of global web capabilities led to inconsistency of messaging, slower time to market and failed to address local language needs. There was an extensive operational overhead due to manual and redundant processes. Translation efforts where superficial, inconsistent and wasteful and the lack of translation automation tools discouraged localization.  HDS's main objectives were to provide a consistent message across all their sites, to maintain a tight governance structure across their messages and related content, expand the use of the existing content management systems and implement a centralized translation management system. Solution DeployedHDS implemented a global web content management system based on Oracle WebCenter Content. The solution supports decentralized publishing for their 35+ global sites to address local market needs while ensuring editorial and brand review trough embedded review processes. They integrated the Lingotek translation management system into Oracle WebCenter Content to manage their multilingual content. Business Results Provides each Geo with the ability to expand their web offering to meet local market needs, while staying aligned with the Corporate Web Guidelines Enables end-to-end content lifecycle management across multiple languages Leverage translation memory for reuse and consistency Reduce time to market with central repository of translated content Additional Information HDS Webcast Oracle WebCenter Content Lingotek website

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  • OBIEE 11.1.1.5.0 Bundle Patch 2 is available

    - by mshahi
    Oracle BI EE 11.1.1.5.0 Bundle Patch 2 is available. The Patch number is 13611078 and it can be downloaded from Oracle Support (you can download it without password). This patch currently is available on Microsoft Windows x64 (64 bit), Linux x86 - 64 bit, IBM AIX on Power System (64 bit) and Oracle Solaris Sparc (64 bit). Remaining four platforms Win32, Linux32, HP-Itanium, and Solaris x86-64 are expected 3-4 weeks later. This Patch has thoroughly been tested and signed off by BI QA Team.  Important things to know: 1. All the customers are advised to apply this patch as it contains around 248 bug fixes. Please read the README file for all the bug fixes contained in this patch.   2. This patch can be applied via opatch. Please follow the standard process of applying this patch using opatch, i.e. stop all BI System processes via opmnctl, Stop WLS Managed and Admin Servers, Apply Patch, Start WLS Admin and Managed Servers, Check if all the J2EE applications are running fine, Start all BI System Processes via opmnctl command, and verify your fixes. It is advised to test this patch on Non Productions Instances first, run all the required tests / regressions and then move it to Production.    3. This Bundle Patch is cumulative to 11.1.1.5.0 BP1 (13562882) which was released in January 2012 on Linux x86 - 64 bit which contained around 64 bug fixes. Customers who have applied 11.1.1.5.0 BP1, will get expected OPatch conflict message, they can safely roll back BP1 prior to installing this BP2 or let opatch roll back BP1 during its application process.   4. Customer who have applied some one off patches and these one off patches are also part of 11.1.1.5.0 BP2, they can also roll back their existing one off patches after confirming that their fixes are part of BP2.    5. This Bundle Patch is not cumulative on top of 11.1.1.5.0, meaning this bundle patch does not contain all the one off fixes that were delivered on top of 11.1.1.5.0. All the remaining one off fixes delivered so far, will be available in next scheduled bundle patch i.e. 11.1.1.5.0 BP3. Please check the README file and let support know if your existing fixes are not part of BP2, so that support can open One Off Backport (OOB) request to have them included in next patch i.e. BP3.   6. 11.1.1.5.0 BP3 is in planning stages, and dates for it's availability will be announced in next couple of weeks.

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  • What have you seen go wrong when introducing SCRUM?

    - by cringe
    What was the single point of failure encountered when your company decided to replace the current processes with SCRUM? Can you give me some examples of things that have gone really wrong when a company tried to introduce SCRUM? I'd like to hear your anecdotes, something you experienced yourself, the big fail that you saw coming but couldn't prevent. I hear a lot of concern about missing documentation on decisions about the implementation details, and about story sizes and detail level of the stories.

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