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  • Chris Brook-Carter at the Oracle Retail Week Awards VIP Reception

    - by user801960
    The Oracle VIP Reception at the Oracle Retail Week Awards last week saw retail luminaries from around the UK and Europe gather to have a drink and celebrate the successes of retail in the last year. Guests included Lord Harris of Peckham, Tesco's Philip Clarke, Vanessa Gold from Ann Summers, former Retail Week editor Tim Danaher, Richard Pennycook from Morrisons and Ian Cheshire from Kingfisher Group. The new Retail Week editor-in-chief, Chris Brook-Carter, attended and took the time to speak to the guests about the value of the Oracle Retail Week Awards to the industry and to thank Oracle for its dedication to supporting the industry. Chris said: "I'd like to say a real heartfelt thanks to our partner this evening: Oracle. I had the privilege of being at the judging day and I got to meet Sarah and the team and I was struck by not only the passion that they have for the whole awards system and everything that means in terms of rewarding excellence within the retail industry but also their commitment to retail in general, and it's that sort of relationship that marks out retail as such a fantastic sector to be involved in." Chris's speech can be watched in full below:

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  • AIIM Best Practice Awards to Two Oracle Customers

    - by [email protected]
    On Tuesday night at the AIIM Awards Banquet, two Oracle customers and their implementation partners won awards for their Oracle Enterprise 2.0 implementations. The Bureau of Indian Affairs, a division of the Department of Interior, won a Carl E. Nelson Best Practices Award for their implementation of Oracle WebCenter and Oracle Content Management to provide an interactive social media environment to engage and inform their constituent communities. The BIA Citizen Portal provides all the services of the Bureau of Indian Affairs to the community of 564 federally recognized tribes that include over 1.9 million American Indians and Alaska Natives. This integration was achieved with the support of Oracle partner Mythics. The Charles Town Police Department integrated Oracle Content Management to integrate with and support their police evidence system. This integration was created in partnership with Oracle partner EDAC Systems Inc. Diane Hoppe of EDAC Systems Inc. was on hand to receive the award for Charles Town Police Department. You can see pictures of our award winners here: Linus Chow, Oracle; John Mancini, President of AIIM; and Diane Hoppe, EDACS - Charles Town Police: John Mancini, President of AIIM; Linus Chow, Oracle; Chris Baker, Mythics; and Bureau of Indian Affairs Oracle, EDACS, Mythics, BIA You can read more in the AIIM press release.

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  • Sharp HealthCare Reduces Storage Requirements by 50% with Oracle Advanced Compression

    - by [email protected]
    Sharp HealthCare is an award-winning integrated regional health care delivery system based in San Diego, California, with 2,600 physicians and more than 14,000 employees. Sharp HealthCare's data warehouse forms a vital part of the information system's infrastructure and is used to separate business intelligence reporting from time-critical health care transactional systems. Faced with tremendous data growth, Sharp HealthCare decided to replace their existing Microsoft products with a solution based on Oracle Database 11g and to implement Oracle Advanced Compression. Join us to hear directly from the primary DBA for the Data Warehouse Application Team, Kim Nguyen, how the new environment significantly reduced Sharp HealthCare's storage requirements and improved query performance.

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  • Mark Hurd on Oracle's Strategy to Be the Best

    - by Tuula Fai
    Mark Hurd, President of Oracle, energized a packed audience this Monday morning at OpenWorld with his keynote outlining Oracle’s four-pillar strategy: Be the leader at every level of the technology stack—applications, middleware, database, operating system, virtual machine, servers, and storage Vertically integrate these levels into differentiated solutions Offer Fusion, the next generation of applications, which are modular and can run in the cloud, on-premise, or both (hybrid) Deliver this technology portfolio through industry lenses to help Oracle customers solve their problems while innovating and becoming more efficient. Hurd’s message resonated throughout Monday’s Customer Experience (CX) sessions as we learned about Oracle’s investment in integrating its best-of-breed CX solutions to deliver an end-to-end suite that addresses every part of the customer lifecycle. For example, in the area of customer service, Oracle is developing enhancements to help contact center agents: Better understand customer needs through social listening tools that are integrated with knowledge management Empower themselves with internal collaboration and mobility tools Adapt to customer needs by engaging them through chat during a service or commerce interaction so they can deliver a great customer experience while transforming from a cost- into a profit center.

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  • Announcing Oracle Audit Vault and Database Firewall

    - by Troy Kitch
    Today, Oracle announced the new Oracle Audit Vault and Database Firewall product, which unifies database activity monitoring and audit data analysis in one solution. This new product expands protection beyond Oracle and third party databases with support for auditing the operating system, directories and custom sources. Here are some of the key features of Oracle Audit Vault and Database Firewall: Single Administrator Console Default Reports Out-of-the-Box Compliance Reporting Report with Data from Multiple Source Types Audit Stored Procedure Calls - Not Visible on the Network Extensive Audit Details Blocking SQL Injection Attacks Powerful Alerting Filter Conditions To learn more about the new features in Oracle Audit Vault and Database Firewall, watch the on-demand webcast.

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  • Oracle Database 11g Helps Control Exponential Data Growth

    - by [email protected]
    The 2010 ESG annual customer survey is now available. As part of it, ESG interviewed 300 customers about their IT priorities and, unsurprisingly, "Manage Data Growth" is top of the list. Perhaps less self-evident is the proposed solution to target this prime concern: "Often overlooked because it is a database platform, Oracle Database 11g offers additional capabilities such as automatic storage management (ASM), advanced data compression, and data protection that make managing data growth much easier for organizations of any size." The paper goes on to discuss these capabilities and highlights their potential benefits. Oracle Database 11g Helps Control Exponential Database Growth - a worthwhile read for anyone having to deal with rapidly increasing amounts of data. Download your free copy here.

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  • Oracle Fusion Middleware Innovation Awards 2012 submissions - Only 2 weeks to go

    - by Lionel Dubreuil
    You have less than 2 weeks left (July 17th) to submit Fusion Middleware Innovation Award nominations. As a reminder, these awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware. Either a customer, their partner, or an Oracle representative can submit the nomination form on behalf of the customer. Please visit oracle.com/corporate/awards/middleware for more details and nomination forms. Our “Service Integration (SOA) and BPM” category covers Oracle SOA Suite, Oracle BPM Suite, Oracle Event Processing, Oracle Service Bus, Oracle B2B Integration, Oracle Application Integration Architecture (AIA), Oracle Enterprise Repository... To submit your nomination, the process is very simple: Download the Service Integration (SOA) and BPM Form Complete this form with as much detail as possible. Submit completed form and any relevant supporting documents to: [email protected] Email subject category “Service Integration (SOA) and BPM” when submitting your nomination.

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  • Oracle eAM Webcast Series Announced (May-Dec 2010)

    - by [email protected]
    A series of free webinars with ReliabilityWeb will present key product capabilitiesof Oracle eAM and how they support maintenance and reliability best practices. Through this web-seminar series,companies can understand how to achieve better ROI. ReliabilityWeb will be using this as a key component of their initiative tobuild a stronger Oracle community.  For Oracle this program demonstrates leadership and commitment to the Maintenance SystemsMarketplace. Topics: (note all times are EAST)1. How can Oracle eAM enhance and support your reliability program? (May 13,2010) (1-2PM - all times East)) 2. Upgrading to Oracle eAM R12  - What's the value, when's the right time,what's involved and how do you get there? (June 17, 2010) (1-2PM) 3. Improving maintenance and reliability by aligning people, processes andsystems. (July 15, 2010) (1-2PM) 4. Using Oracle eAM to drive your Condition Based Maintenance program. (July29, 2010) (1-2PM) 5. Why and how do you get the power of Oracle eAM out to the people that arereally doing maintenance the technicians. (August 12, 2010) (1-2PM) 6. Standardizing and streamlining your maintenance work with Oracle eAM.(September 16, 2010 (1-2PM) 7. Standardizing maintenance and reliability data - How do you get there?(October 21, 2010 (1-2PM) 8. Using Oracle eAM to establish a Failure Reporting and Corrective ActionSystems (FRACAS). (November 18, 2010) (1-2PM)9. Maintenance Work Scheduling in Oracle eAM - Capabilities and Limitations(December 16, 2010) (1-2PM)to Register:   <http://img.gotomeeting.com/g2mimages/1x1.gif> <http://www1.gotomeeting.com/g2w/images/298420256/73664767535782300/embed.jpg>For additional information contact Jay West, EAM Master,+1.205.515.4326            

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  • How to do more with Oracle VM Templates

    - by uwes
    On Oracle's Virtualization Blog you can find an interesting post regarding working and using Oracle VM Templates, title is "Opening The Oracle VM Templates Blackbox". Monica Kumar gives a brief explanation what Oracle VM Guest Additions are and how they can help to work smarter with Templates. At the end you will find a hint to join an up coming webcast (October 24th), where you can get more knowledge from experts like Robbie de Meyer or Saar Maoz. Register for the live Webcast. View the whitepaper on Oracle VM Templates Automated Virtual Machine Provisioning.

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  • Oracle Applications Day 2012 -Experience the Global Innovation of Management Applications

    - by antonella.buonagurio
    Il 10 ottobre a Milano e il 17 ottobre a Roma si sono svolti gli Oracle Applications Day, dedicati alla community di Clienti e Partner Oracle. Le due giornate hanno visto la partecipazione di più di 400 persone che hanno condiviso le loro esperienze e conoscenze in ambito applicativo. Durante la sessione plenaria sono state illustrate tutte le novità relative alle Oracle Applications ed in particolare le Oracle Fusion Applications mentre durante le 2 giornate più di 20 clienti hanno parlato di come utilizzano in modo strategico e con successo le soluzioni Oracle. 15 Business Partner grazie all'iniziativa "Partner Instant Workshop" hanno incontrato direttamente i clienti e discusso delle tematiche più calde del momento. Se non hai potuto partecipare all'evento oppure vuoi rivivere quei momenti qui sotto trovi la presentazione della plenaria mentre cliccando su ciascun titolo delle sessioni parallele puoi trovare le rispettive presentazioni. Innovation for Human Resources Performance Management Excellence Empower Applications with Technology (tenutasi solo a Milano) Applications for Public Sector (tenutasi solo a Roma) Next Generation Global Operations Customer Experience Revolution

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  • REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

    - by mseika
    REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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  • REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

    - by mseika
      REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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  • REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th

    - by mseika
    REGISTER NOW: FY13 LIVE Oracle PartnerNetwork Kickoff is June 26th/27th Join us for a live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Hear messages from Judson Althoff, Oracle's SVP of Worldwide Alliances & Channels, as well as other Oracle executives, thought leaders, and partners. During Partner Kickoff you will see: Judson Althoff on FY12 recap and FY13 call to action Executive Addresses from Mark Hurd, Thomas Kurian, John Fowler, and Regional Sales Executives Embed, Sell and Implement the Full Portfolio Business Opportunities for ISV / OEM’s, System Integrators, and Channel Partners Q&A with Regional Alliances & Channels Executives Please register for your regions Partner Kickoff at the appropriate link below: Region Date / Time NAS Tuesday, June 26 @ 8:30 am PT EMEA Tuesday, June 26 @ 2:00 pm BST LAD Tuesday, June 26 @ 2:00pm EDT (Miami) / 3:00pm BRT (Sao Paulo) JAPAN Wednesday, June 27 @ 10:00 am JST APAC Wednesday, June 27 @ 8:30 am IST (Bangalore) / 11:00 am SGT (Singapore)Wednesday, June 27 @ 1:00 pm AEST (Sydney) Be sure to follow us around the web to get the latest on OPN! We look forward to seeing you online,The Oracle PartnerNetwork Team

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  • MySQL Enterprise Backup 3.8.2 - Overview

    - by Priya Jayakumar
      MySQL Enterprise Backup (MEB) is the ideal solution for backing up MySQL databases. MEB 3.8.2 is released in June 2013. MySQL Enterprise Backup 3.8.2 release’s main goal is to improve usability. With this release, users can know the progress of backup completed both in terms of size and as a percentage of the total. This release also offers options to be able to manage the behavior of MEB in case the space on the secondary storage is completely exhausted during backup. The progress indicator is a (short) string that indicates how far the execution of a time-consuming MEB command has progressed. It consists of one or more "meters" that measures the progress of the command. There are two options introduced to control the progress reporting function of mysqlbackup command (1) –show-progress (2) –progress-interval. The user can control the progress indicator by using “--show-progress” option in any of the MEB operations. This option instructs MEB to output periodically short reports on the progress of time-consuming commands. The argument of this option instructs where the output could be sent. For example it could be stderr, stdout, file, fifo and table. With the “--show-progress” option both the total size of the backup to be copied and the size that’s already copied will be shown. Along with this, the state of the operation for example data or meta-data being copied or tables being locked and other such operations will also be reported. This gives more clear information to the DBA on the progress of the backup that’s happening. Interval between progress report in seconds is controlled by “--progress-interval” option. For more information on this please refer progress-report-options. MEB can also be accessed through GUI from MySQL WorkBench’s next version. This can be used as the front end interface for MEB users to perform backup operations at the click of a button. This feature was highly requested by DBAs and will be very useful. Refer http://insidemysql.com/mysql-workbench-6-0-a-sneak-preview/ for WorkBench upcoming release info. Along with the progress report feature some of the important issues like below are also addressed in MEB 3.8.2. In MEB 3.8.2 a new command line option “--on-disk-full” is introduced to abort or warn the user when a backup process encounters a full disk condition. When no option is given, by default it would abort. A few issues related to “incremental-backup” are also addressed in this release. Please refer 3.8.2 documentation for more details. It would be good for MEB users to move to 3.8.2 to take incremental backups. Overall the added usability and the important defects fixed in this release makes MySQL Enterprise Backup 3.8.2 a promising release.  

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  • Oracle OpenWorld 2012 Tweet Meet!

    - by Oracle OpenWorld Blog Team
    By jgelhaus OTN Tweet Meet Do you tweet? What’s your handle?Ever wanted to meet the faces behind all the tweets from Oracle, partners, and fellow customers?Grab a @__ nametag and join in on Tuesday, October 2, from 4:30 p.m. to 6:30 p.m. at the OTN lounge (you know, in that big tent on Howard Street between Moscone North and South). So come and mingle with fellow tweeters. In addition to the great company of tweeters, Oracle Database experts will also be on hand to answer questions. 

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  • New success stories for Oracle IRM and blog translations

    - by Simon Thorpe
    While we have been busy with the release of Oracle IRM 11g, we've had some customers create a few more success stories for us. These have now been added to our success stories page on this blog, quick links to them are below. Also the announcement has generated a lot of interest globally within Oracle and as such our friends in Latin America have been asking for some translated pages on the blog. So the first of these are now available in Brazilian Portuguese for both the Oracle IRM overview and the simple demonstration online where anyone can self register and experience Oracle IRM protected content. If you work for Oracle sales and would like to translate any of the information on this blog please contact us.

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  • Oracle University New Courses (Week 42)

    - by rituchhibber
      Oracle University released the following new (versions of) courses recently: Engineered Systems Exadata Database Machine Administration Workshop (Training On Demand) Development Tools Oracle Fusion Middleware 11g: Build Applications with ADF I (Training On Demand) Fusion Middleware Oracle AIA Foundation Pack 11g: Developing Applications (Training On Demand) Oracle Exalogic Elastic Cloud Administration (Training On Demand) Oracle GoldenGate 11g Fundamentals for Oracle (Training On Demand) Oracle Fusion Middleware 11g: Build Applications with ADF I (Training On Demand) Oracle WebCenter Portal 11g: Spaces Administration (3 days) Java Architect Enterprise Applications with Java EE (5 days) Hyperion Oracle Hyperion Planning 11.1.2: Create & Manage Applications (Training On Demand) Oracle Hyperion Financial Mgmt 11.1.2: Create & Manage Applications (Training On Demand) Get in contact with your local Oracle University team for more details and course dates.

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  • Detecting Duplicates Using Oracle Business Rules

    - by joeywong-Oracle
    Recently I was involved with a Business Process Management Proof of Concept (BPM PoC) where we wanted to show how customers could use Oracle Business Rules (OBR) to easily define some rules to detect certain conditions, such as duplicate account numbers, duplicate names, high transaction amounts, etc, in a set of transactions. Traditionally you would have to loop through the transactions and compare each transaction with each other to find matching conditions. This is not particularly nice as it relies on more traditional approaches (coding) and is not the most efficient way. OBR is a great place to house these types’ of rules as it allows users/developers to externalise the rules, in a simpler manner, externalising the rules from the message flows and allows users to change them when required. So I went ahead looking for some examples. After quite a bit of time spent Googling, I did not find much out in the blogosphere. In fact the best example was actually from...... wait for it...... Oracle Documentation! (http://docs.oracle.com/cd/E28271_01/user.1111/e10228/rules_start.htm#ASRUG228) However, if you followed the link there was not much explanation provided with the example. So the aim of this article is to provide a little more explanation to the example so that it can be better understood. Note: I won’t be covering the BPM parts in great detail. Use case: Payment instruction file is required to be processed. Before instruction file can be processed it needs to be approved by a business user. Before the approval process, it would be useful to run the payment instruction file through OBR to look for transactions of interest. The output of the OBR can then be used to flag the transactions for the approvers to investigate. Example BPM Process So let’s start defining the Business Rules Dictionary. For the input into our rules, we will be passing in an array of payments which contain some basic information for our demo purposes. Input to Business Rules And for our output we want to have an array of rule output messages. Note that the element I am using for the output is only for one rule message element and not an array. We will configure the Business Rules component later to return an array instead. Output from Business Rules Business Rule – Create Dictionary Fill in all the details and click OK. Open the Business Rules component and select Decision Functions from the side. Modify the Decision Function Configuration Select the decision function and click on the edit button (the pencil), don’t worry that JDeveloper indicates that there is an error with the decision function. Then click the Ouputs tab and make sure the checkbox under the List column is checked, this is to tell the Business Rules component that it should return an array of rule message elements. Updating the Decision Service Next we will define the actual rules. Click on Ruleset1 on the side and then the Create Rule in the IF/THEN Rule section. Creating new rule in ruleset Ok, this is where some detailed explanation is required. Remember that the input to this Business Rules dictionary is a list of payments, each of those payments were of the complex type PaymentType. Each of those payments in the Oracle Business Rules engine is treated as a fact in its working memory. Implemented rule So in the IF/THEN rule, the first task is to grab two PaymentType facts from the working memory and assign them to temporary variable names (payment1 and payment2 in our example). Matching facts Once we have them in the temporary variables, we can then start comparing them to each other. For our demonstration we want to find payments where the account numbers were the same but the account name was different. Suspicious payment instruction And to stop the rule from comparing the same facts to each other, over and over again, we have to include the last test. Stop rule from comparing endlessly And that’s it! No for loops, no need to keep track of what you have or have not compared, OBR handles all that for you because everything is done in its working memory. And once all the tests have been satisfied we need to assert a new fact for the output. Assert the output fact Save your Business Rules. Next step is to complete the data association in the BPM process. Pay extra care to use Copy List instead of the default Copy when doing data association at an array level. Input and output data association Deploy and test. Test data Rule matched Parting words: Ideally you would then use the output of the Business Rules component to then display/flag the transactions which triggered the rule so that the approver can investigate. Link: SOA Project Archive [Download]

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  • Get Ready...Oracle CloudWorld is Coming to a City Near You in 2013

    - by Gene Eun
    Is your organization considering the cloud for deploying enterprise applications? Are mobile and social part of your cloud strategy? If you answered YES to either question, then you should plan to join us at an Oracle CloudWorld event, coming to a city near you in 2013. If you attend, you'll get an opportunity to learn firsthand about Oracle Cloud, talk to product experts, see live demos, and network with other industry professionals. By the way, did I mention that Oracle CloudWorld is a FREE event?Whether you're a C-level executive, line of business manager, or hardcore application developer, Oracle CloudWorld will have valuable information for you with keynotes, breakout sessions, demos, and dedicated tracks for: Sales and Marketing Customer Service and Support Finance and Operations Human Resources Application Developers Applications IT Click here to learn more about Oracle CloudWorld, including cities and dates. Hope to see you there!

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  • Don't Miss - Oracle ADF Virtual Developer Day 2013

    - by Shay Shmeltzer
    With budget cuts all over the world less and less developers get to travel to conferences. So how do you keep up with the latest technical aspects of your development environment? Oracle to the rescue with our Virtual Developer Day.  We are happy to announce the 2013 Oracle ADF Virtual Developer Days Online sessions that include a live Q&A with product managers that will cover everything you need to know about Oracle ADF - all from the comfort of your office chair. With sessions that cover best practices, tuning, mobile, Eclipse support and even some getting started information there is something in this day for every level of experience with Oracle ADF - you are sure to learn some new things too! Sessions are delivered by Oracle product managers with a special track delivered by expert customers covering some advanced topics. Check out the schedule and register for the event in your time zone.

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  • Oracle Remarketer Level expansion in China

    - by martin.morganti(at)oracle.com
    Remarketer Level continues to expand and develop in Oracle's Asia Pacific region. Following the launch of Remarketer level in Korea and Taiwan earlier in FY11, it is great news to see the number of Remarketer VAD partners in China continue to increase. Recent weeks have seen Beijing Futong Dongfang Technology Co.,Ltd. and Digital China (China) Limited both execute the Remarketer VAD addendum. We are delighted that this takes the total of our Remarketer VADs in China to four. This means that we now have even broader coverage to address the opportunity that Remarketer level presents Oracle and our VAD remarketer partners. So welcome to our two latest additions. To find out who are the Remarketer VAD partners in your country, the latest list is posted at here.

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  • Webcast: Navigating the Future of Customer Service

    - by Charles Knapp
    Customer service is set to change dramatically over the next five years – and now is the time to ensure you have the tools to help you succeed. On  Wednesday, June 13, join Oracle and Forrester Research to discover what the future holds and learn how you can: Empower your agents Delight your customers Shape your customer service future Our speakers are Kate Leggett, Senior Analyst, Forrester Research, and John Perez, Customer Experience Strategist, Oracle RightNow. Kate is a leading expert on customer service strategies, as well as a published author on customer service trends and best practices. Her research focuses on helping organizations establish customer service strategies and deliver successful customer service projects. John has extensive experience of working on customer experience programs with organizations across a range of industries. He works with Oracle RightNow clients to build customer experience strategies that improve efficiency and productivity, increase sales, and drive customer loyalty.

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  • Solving Big Problems with Oracle R Enterprise, Part I

    - by dbayard
    Abstract: This blog post will show how we used Oracle R Enterprise to tackle a customer’s big calculation problem across a big data set. Overview: Databases are great for managing large amounts of data in a central place with rigorous enterprise-level controls.  R is great for doing advanced computations.  Sometimes you need to do advanced computations on large amounts of data, subject to rigorous enterprise-level concerns.  This blog post shows how Oracle R Enterprise enables R plus the Oracle Database enabled us to do some pretty sophisticated calculations across 1 million accounts (each with many detailed records) in minutes. The problem: A financial services customer of mine has a need to calculate the historical internal rate of return (IRR) for its customers’ portfolios.  This information is needed for customer statements and the online web application.  In the past, they had solved this with a home-grown application that pulled trade and account data out of their data warehouse and ran the calculations.  But this home-grown application was not able to do this fast enough, plus it was a challenge for them to write and maintain the code that did the IRR calculation. IRR – a problem that R is good at solving: Internal Rate of Return is an interesting calculation in that in most real-world scenarios it is impractical to calculate exactly.  Rather, IRR is a calculation where approximation techniques need to be used.  In this blog post, we will discuss calculating the “money weighted rate of return” but in the actual customer proof of concept we used R to calculate both money weighted rate of returns and time weighted rate of returns.  You can learn more about the money weighted rate of returns here: http://www.wikinvest.com/wiki/Money-weighted_return First Steps- Calculating IRR in R We will start with calculating the IRR in standalone/desktop R.  In our second post, we will show how to take this desktop R function, deploy it to an Oracle Database, and make it work at real-world scale.  The first step we did was to get some sample data.  For a historical IRR calculation, you have a balances and cash flows.  In our case, the customer provided us with several accounts worth of sample data in Microsoft Excel.      The above figure shows part of the spreadsheet of sample data.  The data provides balances and cash flows for a sample account (BMV=beginning market value. FLOW=cash flow in/out of account. EMV=ending market value). Once we had the sample spreadsheet, the next step we did was to read the Excel data into R.  This is something that R does well.  R offers multiple ways to work with spreadsheet data.  For instance, one could save the spreadsheet as a .csv file.  In our case, the customer provided a spreadsheet file containing multiple sheets where each sheet provided data for a different sample account.  To handle this easily, we took advantage of the RODBC package which allowed us to read the Excel data sheet-by-sheet without having to create individual .csv files.  We wrote ourselves a little helper function called getsheet() around the RODBC package.  Then we loaded all of the sample accounts into a data.frame called SimpleMWRRData. Writing the IRR function At this point, it was time to write the money weighted rate of return (MWRR) function itself.  The definition of MWRR is easily found on the internet or if you are old school you can look in an investment performance text book.  In the customer proof, we based our calculations off the ones defined in the The Handbook of Investment Performance: A User’s Guide by David Spaulding since this is the reference book used by the customer.  (One of the nice things we found during the course of this proof-of-concept is that by using R to write our IRR functions we could easily incorporate the specific variations and business rules of the customer into the calculation.) The key thing with calculating IRR is the need to solve a complex equation with a numerical approximation technique.  For IRR, you need to find the value of the rate of return (r) that sets the Net Present Value of all the flows in and out of the account to zero.  With R, we solve this by defining our NPV function: where bmv is the beginning market value, cf is a vector of cash flows, t is a vector of time (relative to the beginning), emv is the ending market value, and tend is the ending time. Since solving for r is a one-dimensional optimization problem, we decided to take advantage of R’s optimize method (http://stat.ethz.ch/R-manual/R-patched/library/stats/html/optimize.html). The optimize method can be used to find a minimum or maximum; to find the value of r where our npv function is closest to zero, we wrapped our npv function inside the abs function and asked optimize to find the minimum.  Here is an example of using optimize: where low and high are scalars that indicate the range to search for an answer.   To test this out, we need to set values for bmv, cf, t, emv, tend, low, and high.  We will set low and high to some reasonable defaults. For example, this account had a negative 2.2% money weighted rate of return. Enhancing and Packaging the IRR function With numerical approximation methods like optimize, sometimes you will not be able to find an answer with your initial set of inputs.  To account for this, our approach was to first try to find an answer for r within a narrow range, then if we did not find an answer, try calling optimize() again with a broader range.  See the R help page on optimize()  for more details about the search range and its algorithm. At this point, we can now write a simplified version of our MWRR function.  (Our real-world version is  more sophisticated in that it calculates rate of returns for 5 different time periods [since inception, last quarter, year-to-date, last year, year before last year] in a single invocation.  In our actual customer proof, we also defined time-weighted rate of return calculations.  The beauty of R is that it was very easy to add these enhancements and additional calculations to our IRR package.)To simplify code deployment, we then created a new package of our IRR functions and sample data.  For this blog post, we only need to include our SimpleMWRR function and our SimpleMWRRData sample data.  We created the shell of the package by calling: To turn this package skeleton into something usable, at a minimum you need to edit the SimpleMWRR.Rd and SimpleMWRRData.Rd files in the \man subdirectory.  In those files, you need to at least provide a value for the “title” section. Once that is done, you can change directory to the IRR directory and type at the command-line: The myIRR package for this blog post (which has both SimpleMWRR source and SimpleMWRRData sample data) is downloadable from here: myIRR package Testing the myIRR package Here is an example of testing our IRR function once it was converted to an installable package: Calculating IRR for All the Accounts So far, we have shown how to calculate IRR for a single account.  The real-world issue is how do you calculate IRR for all of the accounts?This is the kind of situation where we can leverage the “Split-Apply-Combine” approach (see http://www.cscs.umich.edu/~crshalizi/weblog/815.html).  Given that our sample data can fit in memory, one easy approach is to use R’s “by” function.  (Other approaches to Split-Apply-Combine such as plyr can also be used.  See http://4dpiecharts.com/2011/12/16/a-quick-primer-on-split-apply-combine-problems/). Here is an example showing the use of “by” to calculate the money weighted rate of return for each account in our sample data set.  Recap and Next Steps At this point, you’ve seen the power of R being used to calculate IRR.  There were several good things: R could easily work with the spreadsheets of sample data we were given R’s optimize() function provided a nice way to solve for IRR- it was both fast and allowed us to avoid having to code our own iterative approximation algorithm R was a convenient language to express the customer-specific variations, business-rules, and exceptions that often occur in real-world calculations- these could be easily added to our IRR functions The Split-Apply-Combine technique can be used to perform calculations of IRR for multiple accounts at once. However, there are several challenges yet to be conquered at this point in our story: The actual data that needs to be used lives in a database, not in a spreadsheet The actual data is much, much bigger- too big to fit into the normal R memory space and too big to want to move across the network The overall process needs to run fast- much faster than a single processor The actual data needs to be kept secured- another reason to not want to move it from the database and across the network And the process of calculating the IRR needs to be integrated together with other database ETL activities, so that IRR’s can be calculated as part of the data warehouse refresh processes In our next blog post in this series, we will show you how Oracle R Enterprise solved these challenges.

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  • Brand New Oracle WebLogic 12c Online Launch Event, December 1, 10am PT

    - by B Shashikumar
    The brand new WebLogic 12c will be launched on December 1st with a 2-hour global webcast highlighting salient capabilities and benefits and featuring Hasan Rizvi, SVP, Oracle Fusion Middleware and Java. For the more techie types, the 2nd hour will be a developer focused discussion including multiple demos and live Q&A. Please join us, with your fellow IT managers, architects, and developers, to hear how the new release of Oracle WebLogic Server is: Designed to help you seamlessly move into the public or private cloud with an open, standards-based platform Built to drive higher value for your current infrastructure and significantly reduce development time and cost Enhanced with transformational platforms and technologies such as Java EE 6, Oracle’s Active GridLink for RAC, Oracle Traffic Director, and Oracle Virtual Assembly Builder   

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  • Oracle VDI Seminar - June-30

    - by mprove
    More from Andy Hall about Oracle VDI:  Oracle Virtual Desktop Infrastructure allows you to bring your desktop environments under control by hosting and managing them centrally in the data center. Users then connect to their desktops over the network using their existing PCs and simple client software, or with Oracle's Sun Ray Clients. Virtual desktops provide a number of benefits, including:  Cost reductions by allowing global or local changes and updates to the desktop environment from a centralized management location.  Better security by keeping sensitive data off of individual computers and retaining it safely in the data center.  Improved availability and business continuity because workers can access their desktops from nearly anywhere.  Join us to get the latest updates on Oracle Virtual Desktop Infrastructure and learn how moving to a virtualized desktop environment can help your organization, today and into the future.  Speaker:  Andy Hall - Virtual Desktop Infrastructure Product Management, Oracle Event Date: 06/30/2011 09:00 AM Pacific Daylight Time Register here_

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