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  • First Experience with Web Services

    When I first started programming with Microsoft .Net (1.0 Framework) I had a strong desire to learn how search engines indexed web sites. At that time I was a working as a search engine spammer creating web pages to generate traffic for specific themes for various clients. One way I attempted to better understand .Net was to build a web spider that analyzed web pages on demand. An example of the spider is hosted at AddLinkz.com. After my spider was built I had no real idea what I could/should do with it until I found the MSN Search API. I used this web service to compare its results with my spider. Additionally, I used the API to feed my .Net web spider new URLs from the API based on specific search terms. MSN’s search API was very easy to use, I just had to request information by calling a web URL with parameters via a Get request and the results were returned in XML. At that time all requests were limited to XML responses and a maximum of 1,000 results per query.   Since then the entire API has gone through several reconstructions, rebranding and new search services.  Microsoft’s new Bing API replaced the older MSN search API and added several new search capabilities. These new features allow search data to be returned for web searches, image searches, new searches, and related search terms to name a few. Bing API Version 2.0 SourceTypes Web Searches for web content Sushi Image Searches for images on the web Sushi News Searches news stories Sushi InstantAnswer Searches Encarta online what is sushi, convert 5 feet to meters, x*5=7, and 2 plus 2 Spell Searches Encarta dictionary for spelling suggestions Phonebook Searches phonebook entries sushi in Los Angeles RelatedSearch Returns the query strings most similar to yours Ad Returns advertisements to incorporate with results I currently plan to start using the web search feature from the new Bing 2.0 API in an open source project related to exception management. Currently, it is still in the conception phase.

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  • Proper DateTime Format for a Web Service

    - by user48408
    I have a webservice with a method which is called via a xmlhttprequest object in my javascript. The method accepts a datetime parameter which is subsequently converted to a string and run against the database to perform a calculation. I get the value from m_txtDateAdd and send off the xmlHttprequest <asp:textbox id=m_txtDateAdd tabIndex=4 runat="server" Width="96px" Text="<%# Today %>"> </asp:textbox> which has a validator attacted to it <asp:CustomValidator id="m_DateAddValidator" runat="server" ErrorMessage="Please Enter a Valid Date" ControlToValidate="m_txtDateAdd">&#x25CF;</asp:CustomValidator> My webmethod looks something like this [WebMethod] public decimal GetTotalCost(DateTime transactionDate) { String sqlDateString = transactionDate.Year+"/"+transactionDate.Month+"/"+transactionDate.Day; I use sqlDateString as part of the commandtext i send off to the database. Its a legacy application and its inline sql so I don't have the freedom to set up a stored procedure and create and assign parameters in my code behind. This works 90% of the time. The webservice is called on the onchange event of m_txtDateAdd. Every now and again the response i get from the server is System.ArgumentException: Cannot convert 25/06/2009 to System.DateTime. System.ArgumentException: Cannot convert 25/06/2009 to System.DateTime. Parameter name: type --- System.FormatException: String was not recognized as a valid DateTime. at System.DateTimeParse.Parse(String s, DateTimeFormatInfo dtfi, DateTimeStyles styles) at System.DateTime.Parse(String s, IFormatProvider provider) at System.Convert.ToDateTime(String value, IFormatProvider provider) at System.String.System.IConvertible.ToDateTime(IFormatProvider provider) at System.Convert.ChangeType(Object value, Type conversionType, IFormatProvider provider) at System.Web.Services.Protocols.ScalarFormatter.FromString(String value, Type type) --- End of inner exception stack trace --- at System.Web.Services.Protocols.ScalarFormatter.FromString(String value, Type type) at System.Web.Services.Protocols.ValueCollectionParameterReader.Read(NameValueCollection collection) at System.Web.Services.Protocols.HtmlFormParameterReader.Read(HttpRequest request) at System.Web.Services.Protocols.HttpServerProtocol.ReadParameters() at System.Web.Services.Protocols.WebServiceHandler.CoreProcessRequest()

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  • RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

    - by Richard Lefebvre
    ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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  • How to Save Hundreds or Thousands of Dollars on Cell Phone Service

    - by Chris Hoffman
    Cell phone contracts are bad. You get a seemingly cheap phone up front, but you more than pay for the cost of the phone over two years. Prepaid phone plans are surging in North America for a reason. Prepaid phone plans will be cheaper and more flexible than traditional contracts with big carriers for many people. However much you use your phone, there’s a good chance you can save money with a prepaid service. No More Contracts Here’s how cell phone service typically works in North America: You get a subsidized phone for “free”, $99, or $199. You sign up for a two-year contract and more than pay back the cost of that phone over the length of the contract. This is similar to leasing something or purchasing it on a credit card and paying it back over two years — you spend less up front, but you’re paying more in the long run. But this isn’t the only option. You could opt for a cheaper prepaid service that doesn’t lock you into a contract. If you don’t use your phone much, you could just pay for what you use and avoid the hefty cell phone bills. If you use your phone a lot, you could get a cheaper plan, too. Now, this certainly isn’t for everyone. If you want the latest iPhone or Galaxy smartphone every two years and require a 4G data connection, prepaid services may not be for you. On the other hand, if you don’t need the latest phone, you can save money here. You can also save a huge amount of money if you don’t use your phone much. Phone Options When you choose your prepaid or contract-free service, you’ll often be able to purchase a phone from them. You’ll generally be able to find dirt-cheap dumbphones and the cheapest, slowest Android phones for not very much money. If you are able to buy a top-of-the-line smartphone, you’ll have to pay the full, unsubsidized price. That’s $649 for either an iPhone 5S or Samsung Galaxy S4. Whatever phones the service provider offers, you could always buy a phone elsewhere — for example, you could buy an unsubsidized iPhone direct from Apple and then take it to your cell phone service of choice. Most services will allow you to get a SIM card and pop it into your existing phone rather than purchasing a phone. If you can get a hand-me-down smartphone, you can often save quite a bit of money. For example, you may have a family member upgrading from an iPhone 4S to an iPhone 5S. You could take their phone to a prepaid carrier and have a nicer phone on a cheap cell phone plan. If you brought an old smartphone to a big carrier like AT&T or Verizon, they wouldn’t give you a discount on your monthly plan. You’d have to pay the same amount of money every month as if you had gotten a subsidized phone. Google’s Nexus phones are also great options for people looking to buy smartphones and pay up-front. Google’s Nexus 4 offered a modern, almost top-of-the-line Android smartphone experience at $299 or $349 when it came out last year. Google will soon be releasing the Nexus 5 and it’s expected to be priced at $349. That’s certainly a lot more than a cheap phone, but it’s a fairly high-end smartphone at almost half the price of an iPhone 5S or Galaxy S4. Nexus phones can be purchased online from Google’s Play Store. Service Options When choosing a service, you need to consider what you actually use. If you’re someone who only uses your phone rarely, you can get plans that will allow you to pay as little as a few dollars per month. If you’re someone who’s usually in range of Wi-Fi, you may not need much data at all. If you want a plan with unlimited talk, texting, and data usage, you can get it for much cheaper than you’d pay on a major carrier like AT&T. The options here range from pay-as-you-go plans, like the ones offered by T-Mobile, which allow you to put a certain amount of money in and only drain that balance when you actually use minutes, texts, or data. If you only make a few calls and send a few texts per month, you’d only pay a few bucks. On the other end, Walmart’s Straight Talk service is a popular option that offers unlimited talk, texting, and data at $45 per month. Which service is right for you depends on a lot of things, including your usage and what each network’s coverage is like in your area. You’ll want to do some research of your own before choosing a service. Prepaid services also offer you even more flexibility after you choose one. If you’re not happy or a better deal comes along, you can switch — you’re not locked into your service for two years and you won’t pay an early termination fee. Image Credit: Intel Free Press on Flickr, Jon Fingas on Flickr, John Karakatsanis on Flickr, kendalkinggroup on Flickr     

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  • Managed Service Architectures Part I

    - by barryoreilly
    Instead of thinking about service oriented architecture, a concept that is continually defined, redefined, abused and mistreated, perhaps it is time to drop the acronym and consider what we actually need to get the job done.   ‘Pure’ SOA involves the modeling of an organisation’s processes, the so called ‘Top Down’ approach, followed by the implementation of these processes as services.     Another approach, more commonly seen in the wild, is the bottom up approach. This usually involves services that simply start popping up in the organization, and SOA in this case is often just an attempt to rein in these services. Such projects, although described as SOA projects for a variety of reasons, have clearly little relation to process driven architecture. Much has been written about these two approaches, with many deciding that a hybrid of both methods is needed to succeed with SOA.   These hybrid methods are a sensible compromise, but one gets the feeling that there is too much focus on ‘Succeeding with SOA’. Organisations who focus too much on bottom up development, or who waste too much time and money on top down approaches that don’t produce results, are often recommended to attempt an ‘agile’(Erl) or ‘middle-out’ (Microsoft) approach in order to succeed with SOA.  The problem with recommending this approach is that, in most cases, succeeding with SOA isn’t the aim of the project. If a project is started with the simple aim of ‘Succeeding with SOA’ then the reasons for the projects existence probably need to be questioned.   There are a number of things we can be sure of: ·         An organisation will have a number of disparate IT systems ·         Some of these systems will have redundant data and functionality ·         Integration will give considerable ROI ·         Integration will already be under way. ·         Services will already exist in the organisation ·         These services will be inconsistent in their implementation and in their governance   So there are three goals here: 1.       Alignment between the business and IT 2.     Integration of disparate systems 3.     Management of services.   2 and 3 are going to happen,  in fact they must happen if any degree of return is expected from the IT department. Ignoring 1 is considered a typical mistake in SOA implementations, as it ignores the business implications. However, the business implication of this approach is the money saved in more efficient IT processes. 2 and 3 are ongoing, and they will continue happening, even if a large project to produce a SOA metamodel is started. The result will then be an unstructured cackle of services, and a metamodel that is already going out of date. So we get stuck in and rebuild our services so that they match the metamodel, with the far reaching consequences that this will have on all our LOB systems are current. Lets imagine that this actually works ( how often do we rip and replace working software because it doesn't fit a certain pattern? Never -that's the point of integration), we will now be working with a metamodel that is out of date, and most likely incomplete if the organisation is large.      Accepting that an object can have more than one model over time, with perhaps more than one model being  at any given time will help us realise the limitations of the top down model. It is entirely normal , and perhaps necessary, for an organisation to be able to view an entity from different perspectives.   So, instead of trying to constantly force these goals in a straight line, why not let them happen in parallel, and manage the changes in each layer.     If  company A has chosen to model their business processes and create a business architecture, there will be a reason behind this. Often the aim is to make the business more flexible and able to cope with change, through alignment between the business and the IT department.   If company B’s IT department recognizes the problem of wild services springing up everywhere, and decides to do something about it, by designing a platform and processes for the introduction of services, is this not a valid approach?   With the hybrid approach, it is recommended that company A begin deploying services as quickly as possible. Based on models that are clearly incomplete, and which will therefore change rapidly and often in the near future. Natural business evolution will also mean that the models can be guaranteed to change in the not so near future. To ‘Succeed with SOA’ Company B needs to go back to the drawing board and start modeling processes and objects. So, in effect, we are telling business analysts to start developing code based on a model they are unsure of, and telling programmers to ignore the obvious and growing problems in their IT department and start drawing lines and boxes.     Could the problem be that there are two different problem domains? And the whole concept of SOA as it being described by clever salespeople today creates an example of oft dreaded ‘tight coupling’ between these two domains?   Could it be that we have taken two large problem areas, and bundled the solution together in order to create a magic bullet? And then convinced ourselves that the bullet actually exists?   Company A wants to have a closer relationship between the business and its IT department, in order to become a more flexible organization. Company B wants to decrease the maintenance costs of its IT infrastructure. If both companies focus on succeeding with SOA, then they aren’t focusing on their actual goals.   If Company A starts building services from incomplete models, without a gameplan, they will end up in the same situation as company B, with wild services. If company B focuses on modeling, they could easily end up with the same problems as company A.   Now we have two companies, who a short while ago had one problem each, that now have two problems each. This has happened because of a focus on ‘Succeeding with SOA’, rather than solving the problem at hand.   This is not to suggest that the two problem domains are unrelated, a strategy that encompasses both will obviously be good for the organization. But only if the organization realizes this and can develop such a strategy. This strategy cannot be bought in a box.       Anyone who has worked with SOA for a while will be used to analyzing the solutions to a problem and judging the solution’s level of coupling. If we have two applications that each perform separate functions, but need to communicate with each other, we create a integration layer between them, perhaps with a service, but we do all we can to reduce the dependency between the two systems. Using the same approach, we can separate the modeling (business architecture) and the service hosting (technical architecture).     The business architecture describes the processes and business objects in the business domain.   The technical architecture describes the hosting and management and implementation of services.   The glue that binds these together, the integration layer in our analogy, is the service contract, where the operations map the processes to their technical implementation, and the messages map business concepts to software objects in the implementation.   If we reduce the coupling between these layers, we should be able to allow developers to develop services, and business analysts to develop models, without the changes rippling through from one side to the other.   This would allow company A to carry on modeling, and company B to develop a service platform, each achieving their intended goal, without necessarily creating the problems seen in pure top down or bottom up approaches. Company B could then at a later date map their service infrastructure to a unified model, and company A could carry on modeling, insulating deployed services from changes in the ongoing modeling.   How do we do this?  The concept of service virtualization has been around for a while, and is instantly realizable in Microsoft’s Managed Services Engine. Here we can create a layer of virtual services, which represent the business analyst’s view, presenting uniform contracts to the outside world. These services can then transform and route messages to the actual service implementations. I like to think of the virtual services with their beautifully modeled interfaces as ‘SOA services’, and the implementations as simple integration ‘adapter’ services providing an interface to a technical implementation. The Managed Services Engine also provides policy based control over services, regardless of where they are deployed, simplifying handling of security, logging, exception handling etc.   This solves a big problem. The pressure to deliver services quickly is always there in projects. It is very important to quickly show value when implementing service architectures. There is also pressure to deliver quality, and you can’t easily do both at the same time. This approach allows quick delivery with quality increasing over time, allowing modeling and service development to occur in parallel and independent of each other. The link between business modeling and service implementation is not one that is obvious to many organizations, and requires a certain maturity to realize and drive forward. It is also completely possible that a company can benefit from one without the other, even if this approach is frowned upon today, there are many companies doing so and seeing ROI.   Of course there are disadvantages to this. The biggest one being the transformations necessary between the virtual interfaces and the service implementations. Bad choices in developing the services in the service implementation could mean that it is impossible to map the modeled processes to the implementation with redevelopment of the service. In many cases the architect will not have a choice here anyway, as proprietary systems are often delivered with predeveloped services. The alternative is to wait until the model is finished and then build the service according the model. However, if that approach worked we wouldn’t be having this discussion! And even when it does work, natural business evolution will mean that the two concepts (model and implementation) will immediately start to drift away from each other, so coupling them tightly together so that they are forever bound to the model that only applies at the time of the modeling work will not really achieve a great deal. Architecture is all about trade offs, and here a choice has to be made. The choice is between something will initially be of low quality but will work, or something that may well be impossible to achieve in most situations.         In conclusion, top-down is a natural approach for business analysts, and bottom-up  is a natural approach for developers. Instead of trying to force something on both that neither want, and which has not shown itself to be successful,  why not let them get on with their jobs, and let an enterprise architect coordinate the processes?

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  • Webcast: Navigating the Future of Customer Service

    - by Charles Knapp
    Customer service is set to change dramatically over the next five years – and now is the time to ensure you have the tools to help you succeed. On  Wednesday, June 13, join Oracle and Forrester Research to discover what the future holds and learn how you can: Empower your agents Delight your customers Shape your customer service future Our speakers are Kate Leggett, Senior Analyst, Forrester Research, and John Perez, Customer Experience Strategist, Oracle RightNow. Kate is a leading expert on customer service strategies, as well as a published author on customer service trends and best practices. Her research focuses on helping organizations establish customer service strategies and deliver successful customer service projects. John has extensive experience of working on customer experience programs with organizations across a range of industries. He works with Oracle RightNow clients to build customer experience strategies that improve efficiency and productivity, increase sales, and drive customer loyalty.

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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • Upcoming Customer WebCast: Adapters and JCA Transport in Oracle Service Bus 11g

    - by MariaSalzberger
    There is an upcoming webcast planned for September 19th that will show how to implement services using a JCA adapter in Oracle Service Bus 11g. The session will help to utilize existing resources like samples and information centers for adapters in the context of Oracle Service Bus. Topics covered in the webcast are: JCA Transport Overview / Inbound and Outbound scenarios using JCA adapters Implementation of an end-to-end use case using an inbound file adapter and and an outbound database adapter in Oracle Service Bus It will show how to find information on supported adapters in a certain version of OSB 11g Available adapter samples for OSB and SOA How to use SOA adapter samples for Oracle Service Bus A live demo of an adapter sample implementation in Oracle Service Bus Information Centers for adapters and Oracle Service Bus information The presentation recording can by found here after the webcast. Select "Oracle Fusion Middleware" as product. (https://support.oracle.com/rs?type=doc&id=740966.1) The schedule for future webcasts can be found in the above mentioned document as well.

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  • Webcast: Oracle Service Charges - Introduction/Overview

    - by LuciaC
    December 5, 2012 at 12 pm ET, 11 am CT, 10 am MT, 9 am PT Have you wondered how Service Charges flow through into Order Management?  Do you want to understand more about the functional flows for Service Charges?  If you use Service Charges as part of your service implementation then you won't want to miss this webcast which explains Oracle Service Charges functionality and integration points with other products.   Topics will include: Functional flows involving Service Charges Integration points Data flow Available UI's Available API's. Go to Doc ID 1455786.1 to register. Current Schedule and Archived Downloads can be found on Doc ID 740966.1.

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  • OData &ndash; The easiest service I can create

    - by Jon Dalberg
    I wanted to create an OData service with the least amount of code so I fired up Visual Studio and got cracking. I decided to serve up a list of naughty words and make them read-only. Create a new web project. I created an empty MVC 2 application but MVC is not required for OData. Add a new WCF Data Service to the project. I named mine NastyWords.svc since I’m serving up a list of nasty words. Add a class to expose via the service: NastyWord 1: [DataServiceKey("Word")] 2: public class NastyWord 3: { 4: public string Word { get; set; } 5: }   I need to be able to uniquely identify instances of NastyWords for the DataService so I used the DataServiceKey attribute with the “Word” property as the key. I could have added an “ID” property which would have uniquely identified them and would then not need the “DataServiceKey” attribute because the DataService would apply some reflection and heuristics to guess at which property would be the unique identifier. However, the words themselves are unique so adding an “ID” property would be redundantly repetitive. Then I created a data source to expose my NastyWord objects to the service. This is just a simple class with IQueryable<T> properties exposing the entities for my service: 1: public class NastyWordsDataSource 2: { 3: private static IList<NastyWord> words = new List<NastyWord> 4: { 5: new NastyWord{ Word="crap"}, 6: new NastyWord{ Word="darn"}, 7: new NastyWord{ Word="hell"}, 8: new NastyWord{ Word="shucks"} 9: }; 10:   11: public NastyWordsDataSource() 12: { 13: NastyWords = words.AsQueryable(); 14: } 15:   16: public IQueryable<NastyWord> NastyWords { get; private set; } 17: }   Now I can go to the NastyWords.svc class and tell it which data source to use and which entities to expose: 1: public class NastyWords : DataService<NastyWordsDataSource> 2: { 3: // This method is called only once to initialize service-wide policies. 4: public static void InitializeService(DataServiceConfiguration config) 5: { 6: config.SetEntitySetAccessRule("*", EntitySetRights.AllRead); 7: config.DataServiceBehavior.MaxProtocolVersion = DataServiceProtocolVersion.V2; 8: } 9: }   Compile and browse to my NastWords.svc and weep with joy Now I can query my service just like any other OData service. Next time, I’ll modify this service to allow updates to sent so I can build up my list of nasty words. Enjoy!

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • Updating an Entity through a Service

    - by GeorgeK
    I'm separating my software into three main layers (maybe tiers would be a better term): Presentation ('Views') Business logic ('Services' and 'Repositories') Data access ('Entities' (e.g. ActiveRecords)) What do I have now? In Presentation, I use read-only access to Entities, returned from Repositories or Services, to display data. $banks = $banksRegistryService->getBanksRepository()->getBanksByCity( $city ); $banksViewModel = new PaginatedList( $banks ); // some way to display banks; // example, not real code I find this approach quite efficient in terms of performance and code maintanability and still safe as long as all write operations (create, update, delete) are preformed through a Service: namespace Service\BankRegistry; use Service\AbstractDatabaseService; use Service\IBankRegistryService; use Model\BankRegistry\Bank; class Service extends AbstractDatabaseService implements IBankRegistryService { /** * Registers a new Bank * * @param string $name Bank's name * @param string $bik Bank's Identification Code * @param string $correspondent_account Bank's correspondent account * * @return Bank */ public function registerBank( $name, $bik, $correspondent_account ) { $bank = new Bank(); $bank -> setName( $name ) -> setBik( $bik ) -> setCorrespondentAccount( $correspondent_account ); if( null === $this->getBanksRepository()->getDefaultBank() ) $this->setDefaultBank( $bank ); $this->getEntityManager()->persist( $bank ); return $bank; } /** * Makes the $bank system's default bank * * @param Bank $bank * @return IBankRegistryService */ public function setDefaultBank( Bank $bank ) { $default_bank = $this->getBanksRepository()->getDefaultBank(); if( null !== $default_bank ) $default_bank->setDefault( false ); $bank->setDefault( true ); return $this; } } Where am I stuck? I'm struggling about how to update certain fields in Bank Entity. Bad solution #1: Making a series of setters in Service for each setter in Bank; - seems to be quite reduntant, increases Service interface complexity and proportionally decreases it's simplicity - something to avoid if you care about code maitainability. I try to follow KISS and DRY principles. Bad solution #2: Modifying Bank directly through it's native setters; - really bad. If you'll ever need to move modification into the Service, it will be pain. Business logic should remain in Business logic layer. Plus, there are plans on logging all of the actions and maybe even involve user permissions (perhaps, through decorators) in future, so all modifications should be made only through the Service. Possible good solution: Creating an updateBank( Bank $bank, $array_of_fields_to_update) method; - makes the interface as simple as possible, but there is a problem: one should not try to manually set isDefault flag on a Bank, this operation should be performed through setDefaultBank method. It gets even worse when you have relations that you don't want to be directly modified. Of course, you can just limit the fields that can be modified by this method, but how do you tell method's user what they can and cannot modify? Exceptions?

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  • OSB, Service Callouts and OQL - Part 1

    - by Sabha
    Oracle Fusion Middleware customers use Oracle Service Bus (OSB) for virtualizing Service endpoints and implementing stateless service orchestrations. Behind the performance and speed of OSB, there are a couple of key design implementations that can affect application performance and behavior under heavy load. One of the heavily used feature in OSB is the Service Callout pipeline action for message enrichment and invoking multiple services as part of one single orchestration. Overuse of this feature, without understanding its internal implementation, can lead to serious problems. This post will delve into OSB internals, the problem associated with usage of Service Callout under high loads, diagnosing it via thread dump and heap dump analysis using tools like ThreadLogic and OQL (Object Query Language) and resolving it. The first section in the series will mainly cover the threading model used internally by OSB for implementing Route Vs. Service Callouts. Please refer to the blog post for more details. 

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  • Oracle Enterprise Taxation and Policy Management Self Service v1.0 is Now Available

    - by user722699
    New tax product - Oracle Enterprise Taxation Policy Management Self Service is now available. The solution provides tax and revenue authorities with a single citizen portal – powered by Oracle Policy Automation for Public Sector, Oracle WebCenter, Oracle Application Development Framework and Oracle SOA Suite – that can integrate across multiple tax types and tax processing systems. Oracle Enterprise Taxation and Policy Management Self Service enables tax and revenue authorities to quickly provide more taxpayer services online – such as the ability to make payments, contact the tax agency with questions and requests or receive self-guided automated assistance with policies and tax law.  Tax and revenue authorities can implement Oracle Enterprise Taxation and Policy Management Self Service – an out-of-the-box solution – quickly and easily, and lower the cost of taxpayer service operations by promoting a broader set of taxpayer self service features.  Resources: ·         Datasheet: http://www.oracle.com/us/industries/public-sector/ent-taxation-policy-service-ds-1873518.pdf ·         Documentation: http://docs.oracle.com/cd/E38189_01/index.htm ·    

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  • Java Cloud Service for developers

    - by JuergenKress
    The advent of cloud computing has reinvented application development for many companies. “That’s the beauty of the cloud,” says Cameron Purdy, vice president of development, Oracle. “It dramatically improves developer productivity because they can do what they do best without having to manage complex development, testing, staging, and production environments.” The key is to find a platform that doesn’t impose proprietary restrictions or force developers to learn new tools. For example, Oracle Java Cloud Service is an enterprise-grade platform as a service for building and deploying Java EE, Oracle WebLogic Server, and Oracle Application Development Framework (Oracle ADF) applications. “It’s designed to be flexible and easy to use,” says Purdy. “And it is also a standards-based solution -it’s not proprietary and there is no cloud lock-in. Developers get instant access to an enterprise-grade environment for a simple, monthly subscription.” Oracle Java Cloud Service instances are created with just a few clicks, so businesses can create a rich application development environment within minutes. Running on Oracle WebLogic Server and Oracle Exalogic, the underlying infrastructure also leverages Oracle Fusion Middleware’s integration with common services. For example, instances come integrated and preconfigured with optimized Oracle Database and Oracle Identity Management configurations. Based on Oracle Enterprise Manager, the Oracle Java Cloud Service console lets customers easily manage and monitor their Oracle Java Cloud Service instances. The open nature of the Oracle Java Cloud Service lets developers integrate through Web services such as SOAP and REST APIs, as well as use their favorite developer tools, whether they are out-of-the-box tools such as Maven and Ant or the productivity features built into Oracle JDeveloper, Oracle Enterprise Pack for Eclipse, or NetBeans IDE. The service allows for the seamless movement of applications between on-premise Oracle WebLogic Server domains and instances of Oracle Java Cloud Service within Oracle Cloud. This approach allows flexibility to mix and match the use of on-premise environments with cloud instances for development, test, and production environments. Visit to learn more and watch videos about Oracle Java Cloud Service. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: java,cloud,oracle cloud,java cloud,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • Defining a service layer: the text-based adventure

    - by Stacy Vicknair
    Applications these days have more options than ever for a user interface, and it’s only going to grow. A successful product might require native applications for mobile devices, a regular web implementation, or even a gaming console. These systems often will be centralized and data driven. The solution is one that’s fairly solitary, a service layer! Simply put, take what’s shared and put it behind a physical or abstract layer that defines the boundary between the specific user interface and the shared content.   I know, I know, none of this is complicated. But some times it can be difficult to discern what belongs on which side of the line. For instance, say we’re creating a service that will provide content for both an ASP.NET MVC application and a WP7 application. Although the content served to each application is the same, there are different paradigms and patterns for displaying that data in the different environments. In ASP.NET MVC, you may create a model specific to a page that combines necessary information. In the WP7 application you might require different sets of data that you will connect via MVVM with the view. The general rule of thumb is that any shared content, business rules, or data should exist separately. Any element that is specific to the current UI implementation should be included in a separate library or with the UI implementation itself. The WP7 application doesn’t need my MVC specific model classes. My MVC application doesn’t require those INotifyPropertyChanged viewmodels that the WP7 application depends on. In both cases, there should be additional processing done above the service layer to massage the data to the application’s specific needs.   Service-ocalypse: the text based adventure What helps me the most about deciding whether or not something belongs coupled to the UI implementation or in the shared implementation is thinking of the simplest implementation you could have: a console application. You might have played a game like Peasant’s Quest: The console app is the text based adventure game version of your application. If you’re service was consumed in its simplest form, you would simply have a console based API for it that issues requests. Maybe those requests aren’t SWIM TO BOAT, but they might be CREATE USER JOHN. If I issue a request, I expect that request to be issued to the service. If the service has any exceptions or issues with my input, that business logic should be encapsulated in that service, not implemented in the UI. The service layer should be your functional application in its entirety, and anything above that layer should only assist with the display of that information.

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  • Interaction of a GUI-based App and Windows Service

    - by psubsee2003
    I am working on personal project that will be designed to help manage my media library, specifically recordings created by Windows Media Center. So I am going to have the following parts to this application: A Windows Service that monitors the recording folder. Once a new recording is completed that meets specific criteria, it will call several 3rd party CLI Applications to remove the commercials and re-encode the video into a more hard-drive friendly format. A controller GUI to be able to modify settings of the service, specifically add new shows to watch for, and to modify parameters for the CLI Applications A standalone (GUI-based) desktop application that can perform many of the same functions as the windows service, expect manually on specific files instead of automatically based on specific criteria. (It should be mentioned that I have limited experience with an application of this complexity, and I have absolutely zero experience with Windows Services) Since the 1st and 3rd bullet share similar functionality, my design plan is to pull the common functionality into a separate library shared by both parts applications, but these 2 components do not need to interact otherwise. The 2nd and 3rd bullets seem to share some common functionality, both will have a GUI, both will have to help define similar parameters (one to send to the service and the other to send directly to the CLI applications), so I can see some advantage to combining them into the same application. On the other hand, the standalone application (bullet #3) really does not need to interact with the service at all, except for possibly sharing a few common default parameters that can easily be put into an XML in a common location, so it seems to make more sense to just keep everything separate. The controller GUI (2nd bullet) is where I am stuck at the moment. Do I just roll this functionality (allow for user interaction with the service to update settings and criteria) into the standalone application? Or would it be a better design decision to keep them separate? Specifically, I'm worried about adding the complexity of communicating with the Windows Service to the standalone application when it doesn't need it. Is WCF the right approach to allow the controller GUI to interact with the Windows Service? Or is there a better alternative? At the moment, I don't envision a need for a significant amount of interaction, maybe just adding a new task once in a while and occasionally tweaking a parameter, but when something is changed, I do expect the windows service to immediately use the new settings.

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  • Oracle RightNow Cloud Service Roadmap - Live Webcast, Nov 13, 6pm CET

    - by Richard Lefebvre
    Did you miss out on Oracle OpenWorld this year? Then make sure you don’t miss out on this Webinar.  The Oracle RightNow development team shares the latest innovations and integrations, including future roadmap, for the Oracle RightNow Service Cloud platform.  Find out how these innovations will help you deliver exceptional customer service to your customers.Join our live Webcast on Wednesday, November 13, 2013, 09:00 a.m. PT / 12:00 p.m. ET (18:00 p.m. CET) to get up to speed with the latest updates and future capabilities, and learn how you can: Provide a more engaging Web experience Increase the effectiveness of assisted service Deliver the right answer at the right time - all the time Agenda Topics How RightNow fits into Oracle's vision for Oracle Service The latest updates to the Oracle RightNow Cloud Service platform Oracle's key investment areas and roadmap for Oracle RightNow Cloud Service Don’t miss this chance to learn how you can delight your customers while improving cost and efficiency.Register Now

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  • Square Peg Web: Gets you the traffic to where it matters most: Your Website!

    - by demetriusalwyn
    Have you decided to start your business online or is your business not reaching the targeted audience? Come to Square Peg Web; where you will find what you want to make your business reach new heights. The team at Square Peg Web is professionals who understand what you want and make sure you get it right. Our confidence stems from the fact of thousands of satisfied clients who keep referring friends and business associates to us and we do not let our clients down. Many companies promise the sky but how far is does their work live up to the promises? We do not know about the others however, we are sure that we strive to put together all our ideas and thoughts to make your website rank among the top. Web hosting is something that needs to have a personal touch; Square Peg Web customizes everything to suit your requirements so that you do not have to look further. With Square Peg Web you have a host of features to make your Business go viral. Some of the product details that are offered with Square Peg Web are unlimited product options/ variants/ properties giving you an option on price modifiers. You get unlimited customized input fields for your products and you can also Customer-define the prices. Square Peg Web provides you an option of using multiple product images with zoom features and one can also list a particular product in several categories. There are other aspects which make Square Peg Web the best choice for your website needs; every sale of yours’ is important to you and to us. We make sure that each sale is tracked by the product and also the list of bestsellers that appeal to the audience. Other comprehensive statistics of Square Peg Web includes searchable order data, an interface for shipments and order fulfillments, export sales & customer data for usage in a spreadsheet and the ability to export orders to QuickBooks format. With Square Peg Web; Admin Panel is a lot simpler. Administrative access is completely password protected and any changes done are all in real-time. You can have absolute control on the cart from anywhere around the world using your web browser and the topping on the cake is the unlimited amount of admin accounts that can be created for you. Square Peg Web offers you a world of experience with the options of choosing from marketing websites to e-commerce and from customized applications to community oriented sites. Some of the projects which appear in the portfolio of Square Peg Web are Online Marketing Web Sites, E-Commerce Web Sites, customized web applications, Blog designing and programming, video sharing and the option of downloading web sites, online advertisements, flash animation, customer and product support web sites, web site re-designing and planning and complete information architecture.

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  • Is this a legitimate implementation of a 'remember me' function for my web app?

    - by user246114
    Hi, I'm trying to add a "remember me" feature to my web app to let a user stay logged in between browser restarts. I think I got the bulk of it. I'm using google app engine for the backend which lets me use java servlets. Here is some pseudo-code to demo: public class MyServlet { public void handleRequest() { if (getThreadLocalRequest().getSession().getAttribute("user") != null) { // User already has session running for them. } else { // No session, but check if they chose 'remember me' during // their initial login, if so we can have them 'auto log in' // now. Cookie[] cookies = getThreadLocalRequest().getCookies(); if (cookies.find("rememberMePlz").exists()) { // The value of this cookie is the cookie id, which is a // unique string that is in no way based upon the user's // name/email/id, and is hard to randomly generate. String cookieid = cookies.find("rememberMePlz").value(); // Get the user object associated with this cookie id from // the data store, would probably be a two-step process like: // // select * from cookies where cookieid = 'cookieid'; // select * from users where userid = 'userid fetched from above select'; User user = DataStore.getUserByCookieId(cookieid); if (user != null) { // Start session for them. getThreadLocalRequest().getSession() .setAttribute("user", user); } else { // Either couldn't find a matching cookie with the // supplied id, or maybe we expired the cookie on // our side or blocked it. } } } } } // On first login, if user wanted us to remember them, we'd generate // an instance of this object for them in the data store. We send the // cookieid value down to the client and they persist it on their side // in the "rememberMePlz" cookie. public class CookieLong { private String mCookieId; private String mUserId; private long mExpirationDate; } Alright, this all makes sense. The only frightening thing is what happens if someone finds out the value of the cookie? A malicious individual could set that cookie in their browser and access my site, and essentially be logged in as the user associated with it! On the same note, I guess this is why the cookie ids must be difficult to randomly generate, because a malicious user doesn't have to steal someone's cookie - they could just randomly assign cookie values and start logging in as whichever user happens to be associated with that cookie, if any, right? Scary stuff, I feel like I should at least include the username in the client cookie such that when it presents itself to the server, I won't auto-login unless the username+cookieid match in the DataStore. Any comments would be great, I'm new to this and trying to figure out a best practice. I'm not writing a site which contains any sensitive personal information, but I'd like to minimize any potential for abuse all the same, Thanks

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  • What does the arxiv.org anti-bot "search and destroy" actually do?

    - by Brian Campbell
    The lanl.arxiv.org math and scientific preprint service (formerly known as xxx.lanl.gov) has a strict policy against bots that ignore its robots.txt, Robots Beware. On that page, the have a link labelled with "Click here to initiate automated 'seek-and-destroy' against your site", which is forbidden by their robots.txt but presumably badly behaved robots will follow it, and reap the consequences. The question, what are the actual consequences? I have never had the guts to actually click on that link to see what it does. What can they be doing that is both effective and legal?

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  • error at calling custom web service from plugin

    - by Volodymyr Vykhrushch
    hi guys, I try to call my custom web service which deployed as part of CRM4 and receive the following error: Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'. The request failed with the error message: -- <html> <head> <title>No Microsoft Dynamics CRM user exists with the specified domain name and user ID</title> <style> ... </style> </head> <body bgcolor="white"> <span><H1>Server Error in '/RecurrenceService' Application.<hr width=100% size=1 color=silver></H1> <h2> <i>No Microsoft Dynamics CRM user exists with the specified domain name and user ID</i> </h2></span> ... <table width=100% bgcolor="#ffffcc"> <tr> <td> <code><pre> [CrmException: No Microsoft Dynamics CRM user exists with the specified domain name and user ID] Microsoft.Crm.Authentication.WindowsAuthenticationProvider.Authenticate(HttpApplication application) +895 Microsoft.Crm.Authentication.AuthenticationStep.Authenticate(HttpApplication application) +125 Microsoft.Crm.Authentication.AuthenticationPipeline.Authenticate(HttpApplication application) +66 Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e) +513 System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +92 System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64 </pre></code> </td> </tr> </table> <br> <hr width=100% size=1 color=silver> <b>Version Information:</b> Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433 </font> </body> </html> <!-- [CrmException]: No Microsoft Dynamics CRM user exists with the specified domain name and user ID at Microsoft.Crm.Authentication.WindowsAuthenticationProvider.Authenticate(HttpApplication application) at Microsoft.Crm.Authentication.AuthenticationStep.Authenticate(HttpApplication application) at Microsoft.Crm.Authentication.AuthenticationPipeline.Authenticate(HttpApplication application) at Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e) at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) --> --. There are some additional data: code for calling my web service: RecurrenceService serv = new RecurrenceService(); serv.Credentials = System.Net.CredentialCache.DefaultCredentials; string result = serv.UpdateSeries(); CRM4 url: "http://cw-dev-5/loader.aspx" custom service url: "http://cw-dev-5/RecurrenceService/RecurrenceService.asmx" the following code snippet System.Security.Principal.WindowsIdentity.GetCurrent().Name return: NT AUTHORITY\NETWORK SERVICE (I suppose it's a cause of error) Could someone suggest me any solution to resolve my issue?

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  • What's New in ASP.NET 4

    - by Navaneeth
    The .NET Framework version 4 includes enhancements for ASP.NET 4 in targeted areas. Visual Studio 2010 and Microsoft Visual Web Developer Express also include enhancements and new features for improved Web development. This document provides an overview of many of the new features that are included in the upcoming release. This topic contains the following sections: ASP.NET Core Services ASP.NET Web Forms ASP.NET MVC Dynamic Data ASP.NET Chart Control Visual Web Developer Enhancements Web Application Deployment with Visual Studio 2010 Enhancements to ASP.NET Multi-Targeting ASP.NET Core Services ASP.NET 4 introduces many features that improve core ASP.NET services such as output caching and session state storage. Extensible Output Caching Since the time that ASP.NET 1.0 was released, output caching has enabled developers to store the generated output of pages, controls, and HTTP responses in memory. On subsequent Web requests, ASP.NET can serve content more quickly by retrieving the generated output from memory instead of regenerating the output from scratch. However, this approach has a limitation — generated content always has to be stored in memory. On servers that experience heavy traffic, the memory requirements for output caching can compete with memory requirements for other parts of a Web application. ASP.NET 4 adds extensibility to output caching that enables you to configure one or more custom output-cache providers. Output-cache providers can use any storage mechanism to persist HTML content. These storage options can include local or remote disks, cloud storage, and distributed cache engines. Output-cache provider extensibility in ASP.NET 4 lets you design more aggressive and more intelligent output-caching strategies for Web sites. For example, you can create an output-cache provider that caches the "Top 10" pages of a site in memory, while caching pages that get lower traffic on disk. Alternatively, you can cache every vary-by combination for a rendered page, but use a distributed cache so that the memory consumption is offloaded from front-end Web servers. You create a custom output-cache provider as a class that derives from the OutputCacheProvider type. You can then configure the provider in the Web.config file by using the new providers subsection of the outputCache element For more information and for examples that show how to configure the output cache, see outputCache Element for caching (ASP.NET Settings Schema). For more information about the classes that support caching, see the documentation for the OutputCache and OutputCacheProvider classes. By default, in ASP.NET 4, all HTTP responses, rendered pages, and controls use the in-memory output cache. The defaultProvider attribute for ASP.NET is AspNetInternalProvider. You can change the default output-cache provider used for a Web application by specifying a different provider name for defaultProvider attribute. In addition, you can select different output-cache providers for individual control and for individual requests and programmatically specify which provider to use. For more information, see the HttpApplication.GetOutputCacheProviderName(HttpContext) method. The easiest way to choose a different output-cache provider for different Web user controls is to do so declaratively by using the new providerName attribute in a page or control directive, as shown in the following example: <%@ OutputCache Duration="60" VaryByParam="None" providerName="DiskCache" %> Preloading Web Applications Some Web applications must load large amounts of data or must perform expensive initialization processing before serving the first request. In earlier versions of ASP.NET, for these situations you had to devise custom approaches to "wake up" an ASP.NET application and then run initialization code during the Application_Load method in the Global.asax file. To address this scenario, a new application preload manager (autostart feature) is available when ASP.NET 4 runs on IIS 7.5 on Windows Server 2008 R2. The preload feature provides a controlled approach for starting up an application pool, initializing an ASP.NET application, and then accepting HTTP requests. It lets you perform expensive application initialization prior to processing the first HTTP request. For example, you can use the application preload manager to initialize an application and then signal a load-balancer that the application was initialized and ready to accept HTTP traffic. To use the application preload manager, an IIS administrator sets an application pool in IIS 7.5 to be automatically started by using the following configuration in the applicationHost.config file: <applicationPools> <add name="MyApplicationPool" startMode="AlwaysRunning" /> </applicationPools> Because a single application pool can contain multiple applications, you specify individual applications to be automatically started by using the following configuration in the applicationHost.config file: <sites> <site name="MySite" id="1"> <application path="/" serviceAutoStartEnabled="true" serviceAutoStartProvider="PrewarmMyCache" > <!-- Additional content --> </application> </site> </sites> <!-- Additional content --> <serviceAutoStartProviders> <add name="PrewarmMyCache" type="MyNamespace.CustomInitialization, MyLibrary" /> </serviceAutoStartProviders> When an IIS 7.5 server is cold-started or when an individual application pool is recycled, IIS 7.5 uses the information in the applicationHost.config file to determine which Web applications have to be automatically started. For each application that is marked for preload, IIS7.5 sends a request to ASP.NET 4 to start the application in a state during which the application temporarily does not accept HTTP requests. When it is in this state, ASP.NET instantiates the type defined by the serviceAutoStartProvider attribute (as shown in the previous example) and calls into its public entry point. You create a managed preload type that has the required entry point by implementing the IProcessHostPreloadClient interface, as shown in the following example: public class CustomInitialization : System.Web.Hosting.IProcessHostPreloadClient { public void Preload(string[] parameters) { // Perform initialization. } } After your initialization code runs in the Preload method and after the method returns, the ASP.NET application is ready to process requests. Permanently Redirecting a Page Content in Web applications is often moved over the lifetime of the application. This can lead to links to be out of date, such as the links that are returned by search engines. In ASP.NET, developers have traditionally handled requests to old URLs by using the Redirect method to forward a request to the new URL. However, the Redirect method issues an HTTP 302 (Found) response (which is used for a temporary redirect). This results in an extra HTTP round trip. ASP.NET 4 adds a RedirectPermanent helper method that makes it easy to issue HTTP 301 (Moved Permanently) responses, as in the following example: RedirectPermanent("/newpath/foroldcontent.aspx"); Search engines and other user agents that recognize permanent redirects will store the new URL that is associated with the content, which eliminates the unnecessary round trip made by the browser for temporary redirects. Session State Compression By default, ASP.NET provides two options for storing session state across a Web farm. The first option is a session state provider that invokes an out-of-process session state server. The second option is a session state provider that stores data in a Microsoft SQL Server database. Because both options store state information outside a Web application's worker process, session state has to be serialized before it is sent to remote storage. If a large amount of data is saved in session state, the size of the serialized data can become very large. ASP.NET 4 introduces a new compression option for both kinds of out-of-process session state providers. By using this option, applications that have spare CPU cycles on Web servers can achieve substantial reductions in the size of serialized session state data. You can set this option using the new compressionEnabled attribute of the sessionState element in the configuration file. When the compressionEnabled configuration option is set to true, ASP.NET compresses (and decompresses) serialized session state by using the .NET Framework GZipStreamclass. The following example shows how to set this attribute. <sessionState mode="SqlServer" sqlConnectionString="data source=dbserver;Initial Catalog=aspnetstate" allowCustomSqlDatabase="true" compressionEnabled="true" /> ASP.NET Web Forms Web Forms has been a core feature in ASP.NET since the release of ASP.NET 1.0. Many enhancements have been in this area for ASP.NET 4, such as the following: The ability to set meta tags. More control over view state. Support for recently introduced browsers and devices. Easier ways to work with browser capabilities. Support for using ASP.NET routing with Web Forms. More control over generated IDs. The ability to persist selected rows in data controls. More control over rendered HTML in the FormView and ListView controls. Filtering support for data source controls. Enhanced support for Web standards and accessibility Setting Meta Tags with the Page.MetaKeywords and Page.MetaDescription Properties Two properties have been added to the Page class: MetaKeywords and MetaDescription. These two properties represent corresponding meta tags in the HTML rendered for a page, as shown in the following example: <head id="Head1" runat="server"> <title>Untitled Page</title> <meta name="keywords" content="keyword1, keyword2' /> <meta name="description" content="Description of my page" /> </head> These two properties work like the Title property does, and they can be set in the @ Page directive. For more information, see Page.MetaKeywords and Page.MetaDescription. Enabling View State for Individual Controls A new property has been added to the Control class: ViewStateMode. You can use this property to disable view state for all controls on a page except those for which you explicitly enable view state. View state data is included in a page's HTML and increases the amount of time it takes to send a page to the client and post it back. Storing more view state than is necessary can cause significant decrease in performance. In earlier versions of ASP.NET, you could reduce the impact of view state on a page's performance by disabling view state for specific controls. But sometimes it is easier to enable view state for a few controls that need it instead of disabling it for many that do not need it. For more information, see Control.ViewStateMode. Support for Recently Introduced Browsers and Devices ASP.NET includes a feature that is named browser capabilities that lets you determine the capabilities of the browser that a user is using. Browser capabilities are represented by the HttpBrowserCapabilities object which is stored in the HttpRequest.Browser property. Information about a particular browser's capabilities is defined by a browser definition file. In ASP.NET 4, these browser definition files have been updated to contain information about recently introduced browsers and devices such as Google Chrome, Research in Motion BlackBerry smart phones, and Apple iPhone. Existing browser definition files have also been updated. For more information, see How to: Upgrade an ASP.NET Web Application to ASP.NET 4 and ASP.NET Web Server Controls and Browser Capabilities. The browser definition files that are included with ASP.NET 4 are shown in the following list: •blackberry.browser •chrome.browser •Default.browser •firefox.browser •gateway.browser •generic.browser •ie.browser •iemobile.browser •iphone.browser •opera.browser •safari.browser A New Way to Define Browser Capabilities ASP.NET 4 includes a new feature referred to as browser capabilities providers. As the name suggests, this lets you build a provider that in turn lets you write custom code to determine browser capabilities. In ASP.NET version 3.5 Service Pack 1, you define browser capabilities in an XML file. This file resides in a machine-level folder or an application-level folder. Most developers do not need to customize these files, but for those who do, the provider approach can be easier than dealing with complex XML syntax. The provider approach makes it possible to simplify the process by implementing a common browser definition syntax, or a database that contains up-to-date browser definitions, or even a Web service for such a database. For more information about the new browser capabilities provider, see the What's New for ASP.NET 4 White Paper. Routing in ASP.NET 4 ASP.NET 4 adds built-in support for routing with Web Forms. Routing is a feature that was introduced with ASP.NET 3.5 SP1 and lets you configure an application to use URLs that are meaningful to users and to search engines because they do not have to specify physical file names. This can make your site more user-friendly and your site content more discoverable by search engines. For example, the URL for a page that displays product categories in your application might look like the following example: http://website/products.aspx?categoryid=12 By using routing, you can use the following URL to render the same information: http://website/products/software The second URL lets the user know what to expect and can result in significantly improved rankings in search engine results. the new features include the following: The PageRouteHandler class is a simple HTTP handler that you use when you define routes. You no longer have to write a custom route handler. The HttpRequest.RequestContext and Page.RouteData properties make it easier to access information that is passed in URL parameters. The RouteUrl expression provides a simple way to create a routed URL in markup. The RouteValue expression provides a simple way to extract URL parameter values in markup. The RouteParameter class makes it easier to pass URL parameter values to a query for a data source control (similar to FormParameter). You no longer have to change the Web.config file to enable routing. For more information about routing, see the following topics: ASP.NET Routing Walkthrough: Using ASP.NET Routing in a Web Forms Application How to: Define Routes for Web Forms Applications How to: Construct URLs from Routes How to: Access URL Parameters in a Routed Page Setting Client IDs The new ClientIDMode property makes it easier to write client script that references HTML elements rendered for server controls. Increasing use of Microsoft Ajax makes the need to do this more common. For example, you may have a data control that renders a long list of products with prices and you want to use client script to make a Web service call and update individual prices in the list as they change without refreshing the entire page. Typically you get a reference to an HTML element in client script by using the document.GetElementById method. You pass to this method the value of the id attribute of the HTML element you want to reference. In the case of elements that are rendered for ASP.NET server controls earlier versions of ASP.NET could make this difficult or impossible. You were not always able to predict what id values ASP.NET would generate, or ASP.NET could generate very long id values. The problem was especially difficult for data controls that would generate multiple rows for a single instance of the control in your markup. ASP.NET 4 adds two new algorithms for generating id attributes. These algorithms can generate id attributes that are easier to work with in client script because they are more predictable and that are easier to work with because they are simpler. For more information about how to use the new algorithms, see the following topics: ASP.NET Web Server Control Identification Walkthrough: Making Data-Bound Controls Easier to Access from JavaScript Walkthrough: Making Controls Located in Web User Controls Easier to Access from JavaScript How to: Access Controls from JavaScript by ID Persisting Row Selection in Data Controls The GridView and ListView controls enable users to select a row. In previous versions of ASP.NET, row selection was based on the row index on the page. For example, if you select the third item on page 1 and then move to page 2, the third item on page 2 is selected. In most cases, is more desirable not to select any rows on page 2. ASP.NET 4 supports Persisted Selection, a new feature that was initially supported only in Dynamic Data projects in the .NET Framework 3.5 SP1. When this feature is enabled, the selected item is based on the row data key. This means that if you select the third row on page 1 and move to page 2, nothing is selected on page 2. When you move back to page 1, the third row is still selected. This is a much more natural behavior than the behavior in earlier versions of ASP.NET. Persisted selection is now supported for the GridView and ListView controls in all projects. You can enable this feature in the GridView control, for example, by setting the EnablePersistedSelection property, as shown in the following example: <asp:GridView id="GridView2" runat="server" PersistedSelection="true"> </asp:GridView> FormView Control Enhancements The FormView control is enhanced to make it easier to style the content of the control with CSS. In previous versions of ASP.NET, the FormView control rendered it contents using an item template. This made styling more difficult in the markup because unexpected table row and table cell tags were rendered by the control. The FormView control supports RenderOuterTable, a property in ASP.NET 4. When this property is set to false, as show in the following example, the table tags are not rendered. This makes it easier to apply CSS style to the contents of the control. <asp:FormView ID="FormView1" runat="server" RenderTable="false"> For more information, see FormView Web Server Control Overview. ListView Control Enhancements The ListView control, which was introduced in ASP.NET 3.5, has all the functionality of the GridView control while giving you complete control over the output. This control has been made easier to use in ASP.NET 4. The earlier version of the control required that you specify a layout template that contained a server control with a known ID. The following markup shows a typical example of how to use the ListView control in ASP.NET 3.5. <asp:ListView ID="ListView1" runat="server"> <LayoutTemplate> <asp:PlaceHolder ID="ItemPlaceHolder" runat="server"></asp:PlaceHolder> </LayoutTemplate> <ItemTemplate> <% Eval("LastName")%> </ItemTemplate> </asp:ListView> In ASP.NET 4, the ListView control does not require a layout template. The markup shown in the previous example can be replaced with the following markup: <asp:ListView ID="ListView1" runat="server"> <ItemTemplate> <% Eval("LastName")%> </ItemTemplate> </asp:ListView> For more information, see ListView Web Server Control Overview. Filtering Data with the QueryExtender Control A very common task for developers who create data-driven Web pages is to filter data. This traditionally has been performed by building Where clauses in data source controls. This approach can be complicated, and in some cases the Where syntax does not let you take advantage of the full functionality of the underlying database. To make filtering easier, a new QueryExtender control has been added in ASP.NET 4. This control can be added to EntityDataSource or LinqDataSource controls in order to filter the data returned by these controls. Because the QueryExtender control relies on LINQ, but you do not to need to know how to write LINQ queries to use the query extender. The QueryExtender control supports a variety of filter options. The following lists QueryExtender filter options. Term Definition SearchExpression Searches a field or fields for string values and compares them to a specified string value. RangeExpression Searches a field or fields for values in a range specified by a pair of values. PropertyExpression Compares a specified value to a property value in a field. If the expression evaluates to true, the data that is being examined is returned. OrderByExpression Sorts data by a specified column and sort direction. CustomExpression Calls a function that defines custom filter in the page. For more information, see QueryExtenderQueryExtender Web Server Control Overview. Enhanced Support for Web Standards and Accessibility Earlier versions of ASP.NET controls sometimes render markup that does not conform to HTML, XHTML, or accessibility standards. ASP.NET 4 eliminates most of these exceptions. For details about how the HTML that is rendered by each control meets accessibility standards, see ASP.NET Controls and Accessibility. CSS for Controls that Can be Disabled In ASP.NET 3.5, when a control is disabled (see WebControl.Enabled), a disabled attribute is added to the rendered HTML element. For example, the following markup creates a Label control that is disabled: <asp:Label id="Label1" runat="server"   Text="Test" Enabled="false" /> In ASP.NET 3.5, the previous control settings generate the following HTML: <span id="Label1" disabled="disabled">Test</span> In HTML 4.01, the disabled attribute is not considered valid on span elements. It is valid only on input elements because it specifies that they cannot be accessed. On display-only elements such as span elements, browsers typically support rendering for a disabled appearance, but a Web page that relies on this non-standard behavior is not robust according to accessibility standards. For display-only elements, you should use CSS to indicate a disabled visual appearance. Therefore, by default ASP.NET 4 generates the following HTML for the control settings shown previously: <span id="Label1" class="aspNetDisabled">Test</span> You can change the value of the class attribute that is rendered by default when a control is disabled by setting the DisabledCssClass property. CSS for Validation Controls In ASP.NET 3.5, validation controls render a default color of red as an inline style. For example, the following markup creates a RequiredFieldValidator control: <asp:RequiredFieldValidator ID="RequiredFieldValidator1" runat="server"   ErrorMessage="Required Field" ControlToValidate="RadioButtonList1" /> ASP.NET 3.5 renders the following HTML for the validator control: <span id="RequiredFieldValidator1"   style="color:Red;visibility:hidden;">RequiredFieldValidator</span> By default, ASP.NET 4 does not render an inline style to set the color to red. An inline style is used only to hide or show the validator, as shown in the following example: <span id="RequiredFieldValidator1"   style"visibility:hidden;">RequiredFieldValidator</span> Therefore, ASP.NET 4 does not automatically show error messages in red. For information about how to use CSS to specify a visual style for a validation control, see Validating User Input in ASP.NET Web Pages. CSS for the Hidden Fields Div Element ASP.NET uses hidden fields to store state information such as view state and control state. These hidden fields are contained by a div element. In ASP.NET 3.5, this div element does not have a class attribute or an id attribute. Therefore, CSS rules that affect all div elements could unintentionally cause this div to be visible. To avoid this problem, ASP.NET 4 renders the div element for hidden fields with a CSS class that you can use to differentiate the hidden fields div from others. The new classvalue is shown in the following example: <div class="aspNetHidden"> CSS for the Table, Image, and ImageButton Controls By default, in ASP.NET 3.5, some controls set the border attribute of rendered HTML to zero (0). The following example shows HTML that is generated by the Table control in ASP.NET 3.5: <table id="Table2" border="0"> The Image control and the ImageButton control also do this. Because this is not necessary and provides visual formatting information that should be provided by using CSS, the attribute is not generated in ASP.NET 4. CSS for the UpdatePanel and UpdateProgress Controls In ASP.NET 3.5, the UpdatePanel and UpdateProgress controls do not support expando attributes. This makes it impossible to set a CSS class on the HTMLelements that they render. In ASP.NET 4 these controls have been changed to accept expando attributes, as shown in the following example: <asp:UpdatePanel runat="server" class="myStyle"> </asp:UpdatePanel> The following HTML is rendered for this markup: <div id="ctl00_MainContent_UpdatePanel1" class="expandoclass"> </div> Eliminating Unnecessary Outer Tables In ASP.NET 3.5, the HTML that is rendered for the following controls is wrapped in a table element whose purpose is to apply inline styles to the entire control: FormView Login PasswordRecovery ChangePassword If you use templates to customize the appearance of these controls, you can specify CSS styles in the markup that you provide in the templates. In that case, no extra outer table is required. In ASP.NET 4, you can prevent the table from being rendered by setting the new RenderOuterTable property to false. Layout Templates for Wizard Controls In ASP.NET 3.5, the Wizard and CreateUserWizard controls generate an HTML table element that is used for visual formatting. In ASP.NET 4 you can use a LayoutTemplate element to specify the layout. If you do this, the HTML table element is not generated. In the template, you create placeholder controls to indicate where items should be dynamically inserted into the control. (This is similar to how the template model for the ListView control works.) For more information, see the Wizard.LayoutTemplate property. New HTML Formatting Options for the CheckBoxList and RadioButtonList Controls ASP.NET 3.5 uses HTML table elements to format the output for the CheckBoxList and RadioButtonList controls. To provide an alternative that does not use tables for visual formatting, ASP.NET 4 adds two new options to the RepeatLayout enumeration: UnorderedList. This option causes the HTML output to be formatted by using ul and li elements instead of a table. OrderedList. This option causes the HTML output to be formatted by using ol and li elements instead of a table. For examples of HTML that is rendered for the new options, see the RepeatLayout enumeration. Header and Footer Elements for the Table Control In ASP.NET 3.5, the Table control can be configured to render thead and tfoot elements by setting the TableSection property of the TableHeaderRow class and the TableFooterRow class. In ASP.NET 4 these properties are set to the appropriate values by default. CSS and ARIA Support for the Menu Control In ASP.NET 3.5, the Menu control uses HTML table elements for visual formatting, and in some configurations it is not keyboard-accessible. ASP.NET 4 addresses these problems and improves accessibility in the following ways: The generated HTML is structured as an unordered list (ul and li elements). CSS is used for visual formatting. The menu behaves in accordance with ARIA standards for keyboard access. You can use arrow keys to navigate menu items. (For information about ARIA, see Accessibility in Visual Studio and ASP.NET.) ARIA role and property attributes are added to the generated HTML. (Attributes are added by using JavaScript instead of included in the HTML, to avoid generating HTML that would cause markup validation errors.) Styles for the Menu control are rendered in a style block at the top of the page, instead of inline with the rendered HTML elements. If you want to use a separate CSS file so that you can modify the menu styles, you can set the Menu control's new IncludeStyleBlock property to false, in which case the style block is not generated. Valid XHTML for the HtmlForm Control In ASP.NET 3.5, the HtmlForm control (which is created implicitly by the <form runat="server"> tag) renders an HTML form element that has both name and id attributes. The name attribute is deprecated in XHTML 1.1. Therefore, this control does not render the name attribute in ASP.NET 4. Maintaining Backward Compatibility in Control Rendering An existing ASP.NET Web site might have code in it that assumes that controls are rendering HTML the way they do in ASP.NET 3.5. To avoid causing backward compatibility problems when you upgrade the site to ASP.NET 4, you can have ASP.NET continue to generate HTML the way it does in ASP.NET 3.5 after you upgrade the site. To do so, you can set the controlRenderingCompatibilityVersion attribute of the pages element to "3.5" in the Web.config file of an ASP.NET 4 Web site, as shown in the following example: <system.web>   <pages controlRenderingCompatibilityVersion="3.5"/> </system.web> If this setting is omitted, the default value is the same as the version of ASP.NET that the Web site targets. (For information about multi-targeting in ASP.NET, see .NET Framework Multi-Targeting for ASP.NET Web Projects.) ASP.NET MVC ASP.NET MVC helps Web developers build compelling standards-based Web sites that are easy to maintain because it decreases the dependency among application layers by using the Model-View-Controller (MVC) pattern. MVC provides complete control over the page markup. It also improves testability by inherently supporting Test Driven Development (TDD). Web sites created using ASP.NET MVC have a modular architecture. This allows members of a team to work independently on the various modules and can be used to improve collaboration. For example, developers can work on the model and controller layers (data and logic), while the designer work on the view (presentation). For tutorials, walkthroughs, conceptual content, code samples, and a complete API reference, see ASP.NET MVC 2. Dynamic Data Dynamic Data was introduced in the .NET Framework 3.5 SP1 release in mid-2008. This feature provides many enhancements for creating data-driven applications, such as the following: A RAD experience for quickly building a data-driven Web site. Automatic validation that is based on constraints defined in the data model. The ability to easily change the markup that is generated for fields in the GridView and DetailsView controls by using field templates that are part of your Dynamic Data project. For ASP.NET 4, Dynamic Data has been enhanced to give developers even more power for quickly building data-driven Web sites. For more information, see ASP.NET Dynamic Data Content Map. Enabling Dynamic Data for Individual Data-Bound Controls in Existing Web Applications You can use Dynamic Data features in existing ASP.NET Web applications that do not use scaffolding by enabling Dynamic Data for individual data-bound controls. Dynamic Data provides the presentation and data layer support for rendering these controls. When you enable Dynamic Data for data-bound controls, you get the following benefits: Setting default values for data fields. Dynamic Data enables you to provide default values at run time for fields in a data control. Interacting with the database without creating and registering a data model. Automatically validating the data that is entered by the user without writing any code. For more information, see Walkthrough: Enabling Dynamic Data in ASP.NET Data-Bound Controls. New Field Templates for URLs and E-mail Addresses ASP.NET 4 introduces two new built-in field templates, EmailAddress.ascx and Url.ascx. These templates are used for fields that are marked as EmailAddress or Url using the DataTypeAttribute attribute. For EmailAddress objects, the field is displayed as a hyperlink that is created by using the mailto: protocol. When users click the link, it opens the user's e-mail client and creates a skeleton message. Objects typed as Url are displayed as ordinary hyperlinks. The following example shows how to mark fields. [DataType(DataType.EmailAddress)] public object HomeEmail { get; set; } [DataType(DataType.Url)] public object Website { get; set; } Creating Links with the DynamicHyperLink Control Dynamic Data uses the new routing feature that was added in the .NET Framework 3.5 SP1 to control the URLs that users see when they access the Web site. The new DynamicHyperLink control makes it easy to build links to pages in a Dynamic Data site. For information, see How to: Create Table Action Links in Dynamic Data Support for Inheritance in the Data Model Both the ADO.NET Entity Framework and LINQ to SQL support inheritance in their data models. An example of this might be a database that has an InsurancePolicy table. It might also contain CarPolicy and HousePolicy tables that have the same fields as InsurancePolicy and then add more fields. Dynamic Data has been modified to understand inherited objects in the data model and to support scaffolding for the inherited tables. For more information, see Walkthrough: Mapping Table-per-Hierarchy Inheritance in Dynamic Data. Support for Many-to-Many Relationships (Entity Framework Only) The Entity Framework has rich support for many-to-many relationships between tables, which is implemented by exposing the relationship as a collection on an Entity object. New field templates (ManyToMany.ascx and ManyToMany_Edit.ascx) have been added to provide support for displaying and editing data that is involved in many-to-many relationships. For more information, see Working with Many-to-Many Data Relationships in Dynamic Data. New Attributes to Control Display and Support Enumerations The DisplayAttribute has been added to give you additional control over how fields are displayed. The DisplayNameAttribute attribute in earlier versions of Dynamic Data enabled you to change the name that is used as a caption for a field. The new DisplayAttribute class lets you specify more options for displaying a field, such as the order in which a field is displayed and whether a field will be used as a filter. The attribute also provides independent control of the name that is used for the labels in a GridView control, the name that is used in a DetailsView control, the help text for the field, and the watermark used for the field (if the field accepts text input). The EnumDataTypeAttribute class has been added to let you map fields to enumerations. When you apply this attribute to a field, you specify an enumeration type. Dynamic Data uses the new Enumeration.ascx field template to create UI for displaying and editing enumeration values. The template maps the values from the database to the names in the enumeration. Enhanced Support for Filters Dynamic Data 1.0 had built-in filters for Boolean columns and foreign-key columns. The filters did not let you specify the order in which they were displayed. The new DisplayAttribute attribute addresses this by giving you control over whether a column appears as a filter and in what order it will be displayed. An additional enhancement is that filtering support has been rewritten to use the new QueryExtender feature of Web Forms. This lets you create filters without requiring knowledge of the data source control that the filters will be used with. Along with these extensions, filters have also been turned into template controls, which lets you add new ones. Finally, the DisplayAttribute class mentioned earlier allows the default filter to be overridden, in the same way that UIHint allows the default field template for a column to be overridden. For more information, see Walkthrough: Filtering Rows in Tables That Have a Parent-Child Relationship and QueryableFilterRepeater. ASP.NET Chart Control The ASP.NET chart server control enables you to create ASP.NET pages applications that have simple, intuitive charts for complex statistical or financial analysis. The chart control supports the following features: Data series, chart areas, axes, legends, labels, titles, and more. Data binding. Data manipulation, such as copying, splitting, merging, alignment, grouping, sorting, searching, and filtering. Statistical formulas and financial formulas. Advanced chart appearance, such as 3-D, anti-aliasing, lighting, and perspective. Events and customizations. Interactivity and Microsoft Ajax. Support for the Ajax Content Delivery Network (CDN), which provides an optimized way for you to add Microsoft Ajax Library and jQuery scripts to your Web applications. For more information, see Chart Web Server Control Overview. Visual Web Developer Enhancements The following sections provide information about enhancements and new features in Visual Studio 2010 and Visual Web Developer Express. The Web page designer in Visual Studio 2010 has been enhanced for better CSS compatibility, includes additional support for HTML and ASP.NET markup snippets, and features a redesigned version of IntelliSense for JScript. Improved CSS Compatibility The Visual Web Developer designer in Visual Studio 2010 has been updated to improve CSS 2.1 standards compliance. The designer better preserves HTML source code and is more robust than in previous versions of Visual Studio. HTML and JScript Snippets In the HTML editor, IntelliSense auto-completes tag names. The IntelliSense Snippets feature auto-completes whole tags and more. In Visual Studio 2010, IntelliSense snippets are supported for JScript, alongside C# and Visual Basic, which were supported in earlier versions of Visual Studio. Visual Studio 2010 includes over 200 snippets that help you auto-complete common ASP.NET and HTML tags, including required attributes (such as runat="server") and common attributes specific to a tag (such as ID, DataSourceID, ControlToValidate, and Text). You can download additional snippets, or you can write your own snippets that encapsulate the blocks of markup that you or your team use for common tasks. For more information on HTML snippets, see Walkthrough: Using HTML Snippets. JScript IntelliSense Enhancements In Visual 2010, JScript IntelliSense has been redesigned to provide an even richer editing experience. IntelliSense now recognizes objects that have been dynamically generated by methods such as registerNamespace and by similar techniques used by other JavaScript frameworks. Performance has been improved to analyze large libraries of script and to display IntelliSense with little or no processing delay. Compatibility has been significantly increased to support almost all third-party libraries and to support diverse coding styles. Documentation comments are now parsed as you type and are immediately leveraged by IntelliSense. Web Application Deployment with Visual Studio 2010 For Web application projects, Visual Studio now provides tools that work with the IIS Web Deployment Tool (Web Deploy) to automate many processes that had to be done manually in earlier versions of ASP.NET. For example, the following tasks can now be automated: Creating an IIS application on the destination computer and configuring IIS settings. Copying files to the destination computer. Changing Web.config settings that must be different in the destination environment. Propagating changes to data or data structures in SQL Server databases that are used by the Web application. For more information about Web application deployment, see ASP.NET Deployment Content Map. Enhancements to ASP.NET Multi-Targeting ASP.NET 4 adds new features to the multi-targeting feature to make it easier to work with projects that target earlier versions of the .NET Framework. Multi-targeting was introduced in ASP.NET 3.5 to enable you to use the latest version of Visual Studio without having to upgrade existing Web sites or Web services to the latest version of the .NET Framework. In Visual Studio 2008, when you work with a project targeted for an earlier version of the .NET Framework, most features of the development environment adapt to the targeted version. However, IntelliSense displays language features that are available in the current version, and property windows display properties available in the current version. In Visual Studio 2010, only language features and properties available in the targeted version of the .NET Framework are shown. For more information about multi-targeting, see the following topics: .NET Framework Multi-Targeting for ASP.NET Web Projects ASP.NET Side-by-Side Execution Overview How to: Host Web Applications That Use Different Versions of the .NET Framework on the Same Server How to: Deploy Web Site Projects Targeted for Earlier Versions of the .NET Framework

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  • simple Java "service provider frameworks"?

    - by Jason S
    I refer to "service provider framework" as discussed in Chapter 2 of Effective Java, which seems like exactly the right way to handle a problem I am having, where I need to instantiate one of several classes at runtime, based on a String to select which service, and an Configuration object (essentially an XML snippet): But how do I get the individual service providers (e.g. a bunch of default providers + some custom providers) to register themselves? interface FooAlgorithm { /* methods particular to this class of algorithms */ } interface FooAlgorithmProvider { public FooAlgorithm getAlgorithm(Configuration c); } class FooAlgorithmRegistry { private FooAlgorithmRegistry() {} static private final Map<String, FooAlgorithmProvider> directory = new HashMap<String, FooAlgorithmProvider>(); static public FooAlgorithmProvider getProvider(String name) { return directory.get(serviceName); } static public boolean registerProvider(String name, FooAlgorithmProvider provider) { if (directory.containsKey(name)) return false; directory.put(name, provider); return true; } } e.g. if I write custom classes MyFooAlgorithm and MyFooAlgorithmProvider to implement FooAlgorithm, and I distribute them in a jar, is there any way to get registerProvider to be called automatically, or will my client programs that use the algorithm have to explicitly call FooAlgorithmRegistry.registerProvider() for each class they want to use?

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  • Adding Service Reference to a WCF Service in Silverlight project defaulting to XmlSerialization for

    - by Shravan
    Hi, I am adding a WCF Service Reference in a Silverlight project, it is generating code with XmlSerialization attributes for DataMembers than SOAP Serialization. But, if the same WCF service reference is added in an ASP.Net project, is generating code with SOAP Serialization attribtues. Can anybody let me know what could be the cause for it, and how can I force reference to generate SOAP Serialization? XmlSerialization - [System.CodeDom.Compiler.GeneratedCodeAttribute("System.Xml", "4.0.30319.1")] SOAP Serialization - [System.CodeDom.Compiler.GeneratedCodeAttribute("System.Runtime.Serialization", "4.0.0.0")] These are the attributes in the code generated for types, which I am looking into when saying it is using XmlSerialization/SOAP Serialization

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