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• Travelocity Delivers Superior Customer Experience and Reduces Operating Costs with Oracle RightNow

  - by Tony Berk

  Turning the spotlight to our newest member of the CRM and Customer Experience (CX) family, RightNow, we highlight one of many customer success stories.  Travelocity is a leading provider of consumer-direct travel services for the leisure and business traveler. It markets and distributes travel-related products and services directly to individuals through Travelocity and its various brand websites and contact centers, and websites owned by its supplier and distribution partners. Before RightNow, Travelocity was running one system for its agent desktop and a separate email solution. Toggling between systems was inefficient and cumbersome. The RightNow contact center solution enables Travelocity to react at a moment’s notice and get customers the information they need before, during, and after their trip while maximizing agent productivity and driving revenue. Superior customer experience is one key reason why Travelocity continues to be a leader in the industry. The RightNow contact center solution supports Travelocity across its global brands with multi-channel support to provide superior care however customers communicate with the company—via phone, email, web, chat or mobile. Click here to learn more about Travelocity's use of Oracle RightNow and review other RightNow success stories.

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• Ubuntu 11.04 and OpenLDAP - where is the config?

  - by Tom SKelley

  I've been asked to setup a multimaster LDAP environment on Ubuntu 11.04 - instead of a single master server. I cloned the master server and recreated it into two VMs. I am trying to follow the instructions on the OpenLDAP documentation here: http://www.openldap.org/doc/admin24/replication.html and it talks about modifying the cn=config tree within LDAP. The subdirectory tree appears to be there at: /etc/ldap/slapd.d/ and a slapcat -b cn=config drops out a load of config information. When I try to connect using a browser and the admin bind credentials: ldapsearch -D '<adminDN>' -w <password> -b 'cn=config' I get: # extended LDIF # # LDAPv3 # base <> (default) with scope subtree # filter: (objectclass=*) # requesting: ALL # # search result search: 2 result: 32 No such object I don't see the config context when I connect via an LDAP browser either. I'm sure I'm missing something, but I can't see what it is!

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• VMWare OVA file

  - by Matteo Mosca

  I've received an .OVA file and I need to be aple to open/parse it. When I try to open it with VMware player, I get the following error: "Failed to open virtual machine: Failed to query source for information." When I try to open it with the Converter standalone client I get: "Unable to parse the OVF file" The extension can be OVF or OVA so I did choose the right file tipe from the open file dialog. If anyone had similar experience and solved it, please let me know. Thanks.

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• Viewing the full Skype chat history

  - by hekevintran

  I have Skype 2.8 on Mac OS X 10.5.8. Under the the chat menu is an option called "Recent Chats". This allows me to see logs of recent chats, but not of older ones. I know the older ones are stored because they are in ~/Library/Application Support/Skype/username/chatmsg256.dbb. This file when put in a text editor has text chat information from all my previous Skype chats. It is however stored in an unknown file format that I do not know how to parse. Does Skype have a built-in log viewer (like Adium's) that I can use to access these older logs?

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• IE8 complains about SSL name mistmatch

  - by Cerin

  When visiting an SSL protected website, IE8 complains about the certificate name not matching the website address, but gives no information about the certificate or what name it's looking for. Visiting the same site in IE9 (or IE9 in "IE8 mode"), Firefox, Chrome, and Safari shows no problems, and that the certificate matches the address. Certificate checkers indicate everything is installed and configured correctly. Does anyone know what might be causing this? Is this a known issue or bug in IE8? I've been Googling for similar issues, but due to the uncertainty as to what's actually going on, I'm not sure what to search for. My problem reads similar to this question. However, my server is running Apache2.

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• Blackberry Gmail password change

  - by Highstead

  I've updated my gmail password and so i must update my blackberry password. I tried updating the email password to which i got the following message. Invalid email address or password. Please verify your email address and password. The information you provided is incorrect. If the error persists contact gmail.com (Your email provider). Please try again. I tried again, with what i know the password to be, with password show on. I've also deleted the account and tried to create it. I've tried going to the "Last account activity: XXXX details" menu and signing out all devices. I'm continually getting the above error, but the account activities don't seem to show any sign of a mobile attempt to access my mail account. Has anyone had this issue before and how did you sign it. Thanks in advance.

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• Configuring port forwarding on Fortigate 50B

  - by GomoX

  I can't for the life of me get port forwarding to work on my Fortigate 50B. I followed the setup tips described on this other SF thread with no success. The only specific difference I can find is we are using load balancing through 2 different internet uplinks. Is there any caveat specific to this scenario that I might be missing? If you need any specific additional information please ask because I think I have checked everything: Virtual IP mapping on external interface wan1 ACCEPT all from any on wan1 to the corresponding server on internal No seeming offending firewall rules (any specific pitfalls that I might want to check for?)

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• How can I judge the suitability of modern processors for systems with specific CPU requirements?

  - by Iszi

  Inspired by this question: How do I calculate clock speed in multi-core processors? The answers in the above question do a fair job of explaining why a lower-speed multi-core processor won't necessarily perform at the same level as a higher-speed single-core processor. Example: 4*2=8, but a quad-core 2 GHz processor isn't necessarily as fast as a single-core 8 GHz processor. However, I'm having a hard time putting the information in those answers to practical use in my mind. Particularly, I want to know how it should be used to judge whether a given CPU is appropriate for an application with specific requirements. Example scenarios: An application has a minimum CPU requirement of 2.4 GHz dual-core. Another application has a minimum CPU requirement of 1.8 GHz single-core. For either of the above scenarios: Would a higher-speed processor with fewer cores, or a lower-speed processor with more cores, be equally sufficient? If so, how can we determine the appropriate processor speeds required for a given number of cores?

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• postfix smtp relay script

  - by Peter Sander

  I have a Postfix server and using it with Outlook (POP/SMTP). I have different sender addresses for an account. Now I want to configure a relay for a specific sender address. For example I have postfix for my main domain domain1.com. Now I have a sender address that is domain2.com. For that sender address I want that postfix to relay mail to a second SMTP server. I think that should be possible without problems. But the problem is that I have to create a SSH tunnel to the second server to connect to the SMTP server. But I cant use a persistent SSH connection so I want to know if it is possible that postfix executes some script before relaying the mail to the second SMTP server. I already found some information for executing a script when incomming emails but I only want to establish the SSH tunnel before postfix relays the mail to the second SMTP server.

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• My Music Folder Appearing On Desktop

  - by Michael

  Hello, I use Windows 7 and have recently been encountering a problem with the My Music folder. I keep all my music on an external hard drive and use a third party program such as VLC to play albums. I also have a large list of single MP3s that I play in WinAmp. Neither of these cause any problem but whenever I play a song in the bundled Windows Media Player a new My Music shortcut appears on the desktop. WMP is my default player, I've tried changing it to other players but whenever I use WMP it still creates this shortcut. The My Music folder is empty as all music is stored on the external hard drive and I've set WMP to collate, store and retain no information about anything, so I don't think it's anything to do with playlist history or anything. Any ideas what might be happening? Any help in solving this annoyance is appreciated.

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• Learn Advanced ADF online – for free by Grant Ronald

  - by JuergenKress

  DF knowledge is key for any BPM implementation! The second part of the advanced ADF online eCourse is Live now! This covers the advanced topics of region and region interaction as well as getting down and dirty with some of the layout features of ADF Faces, skinning and DVT components. The aim of this course is to give you a self-paced learning aid which covers the more advanced topics of ADF development. The content is developed by Product Management and our Curriculum development teams and is based on advanced training material we have been running internally for about 18 months. We will get started on the next chapter, but in the meantime, please have a look at chapters one and two. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: ADF,Grant Ronald,ADF training,education,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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• Debian date jumping, causing complete lockup

  - by artfulrobot

  I have a Debian Squeeze VM that has suddenly chosen to jump it's date forwards just over a month, which seems to confuse it no end and cause it to require a hard reset (yikes!). There is nothing unusual in the logs, except that the datestamp suddenly jumps (today back to 2005). It's happened three times, so I don't think it's to do with the leap second issue as the last one of those was in July. When it happened once I spent ages checking stuff but could not find anything, decided to forget it. But three times is becoming an issue on a production server. Edits providing information requested in comments (thanks!): I do not have control over the hypervisor, it is a hired VM. # cat /sys/devices/system/clocksource/clocksource0/current_clocksource kvm-clock # ntpq -p remote refid st t when poll reach delay offset jitter ============================================================================== +grendel.exizten 130.149.17.8 2 u 29 64 77 14.811 1.778 1.744 *panoramix.linoc 193.67.79.202 2 u 32 64 77 19.729 -0.419 1.691 +robert.elnounch 213.251.128.249 2 u 27 64 77 17.762 0.600 1.722 -janetzki.eu 83.169.43.165 3 u 31 64 77 27.214 3.575 1.638

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• Robocopy hiding folders on backup drives

  - by Neil Barnwell

  I have a backup batch file that uses Robocopy to backup my files: robocopy "C:\" "G:\Default\RoboCopyBackup\C" /XF Pagefile.sys /XD "System Volume Information" "Recycler" "Temporary Internet Files" "Installer Cache" "Temp" /E /R:1 /W:0 /TEE /XJ This should create a folder structure on the external backup drive like so: G:\Default\RoboCopyBackup\C\... However, G: appears totally empty. What is weird, is that the folders and files are there! If I type the above path into the address bar, I see all the files and folders! Can anyone help me work out why? I think it might be some NTFS-based ownership/permissions thing but I'm not sure.

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• Finding Image resolution in PDF file?

  - by Dave

  I have a problem of having some users creating very large PDFs. On the other hands I have PDF sent from our fax machines that are really small in size and totally printable. My question is Is there any way I can find the resolution (DPI) of the PDF. I search the internet, could not find any answer. Checked the properties of the file, this information was not stored there, at least in my case. What is the optimum resolution of converting text file into image PDF. 96dpi, 300dpi or more ? Fun question. Can I resize a PDF which was scanned with high dpi into smaller dpi? I know some answers might not be available as I have already searched the internet and could not find answers. Note: My PDF are entirely images, text to images. I am also familiar with primoPDF (free) something you can experiment with

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• Outgoing mail from linux not being delivered

  - by Jason

  I can't seem to send mail through my php scripts or through the linux console on my Centos 5.5 LAMP server, when the email is addressed to go to a domain that is hosted by my box. I think it is something to do with the email routing internally, or the DNS servers that the box uses not reporting the correct MX records. Basically my box doesn't host any mail, it's all hosted on google apps. My name servers are hosted by a 3rd party provider and I am using webmin. Webmin doesn't recognise the settings on the 3rd party provider. I'm unsure how to fix this. Previously when I had this problem on a cpanel server, I would edit the remotedomains and localdomains files, moving domains from one file to another and it would fix the problem. What information do I need to provide for anyone to work out what the issue is? Thanks

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• Vim - dynamic list of open buffers in a window

  - by asfallows

  I've investigated a few ways to maintain a list of open buffers in Vim, and some of them are very good, but none of them seem to behave the way I'd like. It's very possible that nothing like what I want exists, and it can't hurt to ask. I've been using NERDTree in GVim, and I like the idea of putting the information in a slender left-hand window. I've put together a handy diagram for how I'd like my environment to look: |--------|---------------------------------------| | | | | | | |NERDTree| Windows | | | | | | | | | | |--------| | | | | | | | | List | | | of | | | Open | | | Buffers| | | | | | | | |--------|---------------------------------------| So my question is: Is there a vim-native or plugin-enabled way to maintain a list of currently open buffers and select/edit/close from that list, inside a window similar to NERDTree? I understand that this approach may be incongruous with the Vim way of doing things, and if you feel like I'm missing something about how to manage multiple files in a Vim session, please leave a comment with suggestions!

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• MOSC Bits - Personalized Profile

  - by Irina Donaldson - Moderator -Oracle

  It is a good idea to have a unique profile in MOSC. Your activities there are better recognized and might even become a well known brand! This leads to recognition and trust. My Oracle Support Communities (MOSC)  is a well established platform where experiences are shared. Reputation and trust are the basis for the quality of all communication there. A personalized  profile can help to build up a good reputation. Besides the experience counter, a good name, details about your location and business experience are valuable details. Although a little bit hidden, the profile's avatar can be customized, too. The profile's avatar is an eye catcher and can act as an unique visual representation for  you.  How to add / modify MOSC profile avatar (picture, icon)  ?    Don't look in Edit Profile section. After login, click on  your profile's name on top right.   This lists all public information as part of the Bio section. Select the Activity tab. The Change Avatar link is on same level at far right. A list of predefined symbolic pictures is populated. Choose from the list of existing pictures or try Add Another to upload an image file from your local computer (JPG, PNG, GIF, or BMP only, maximum file size of 2.0 MB). Note: New added images can be used only after running through a review process. Usually after one business day they can be selected for your personal avatar.

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• Oracle OpenWorld Preview: JavaOne Social Developer Program

  - by kellsey.ruppel

  Originally posted by Jake Kuramoto on The Apps Lab blog. If you’re heading to San Francisco later this month for JavaOne and are interested in learning about building social applications for your enterprise, you should plan to check out the Social Developer Program, organized and hosted by Roland Smart http://twitter.com/rsmartx) who recently joined Oracle after the Involver acquisition. The program runs from 10 AM to 3:30 PM on Tuesday, October 2 at the San Francisco Hilton and features speakers from Oracle, Bit.ly, Facebook, LinkedIn, and Sociable Labs. The focus is on the emergence of social within the enterprise and ends with a hackathon. That last bit got your attention? Thought it might. Here’s the skinny: In this session the staff of the Oracle Social Developer Lab will present some social development tools that make integrating social functionality into your apps easier to achieve. This session kicks off a week-long hack to build an application using OSDL code. A winner will be selected and profiled in Java Magazine. I don’t have any more details on the prize, which is sure to be epic, so you’ll just have to attend the program. In the meantime, check out their Facebook page for more information. See you in San Francisco.

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• EBS Workflow Overview & Best Practices - US

  - by Annemarie Provisero

  ADVISOR WEBCAST:  EBS Workflow Overview & Best Practices - US PRODUCT FAMILY:  ATG - Workflow   February 17, 2011 at 17:00 UK / 18:00 CET / 09:00 am Pacific / 10:00 am Mountain / 12:00 Eastern This 1.5-hour session is recommended for technical and functional Users who are interested to get an generic overview about the Tools and Utilities available to get a closer look into the Java Virtual Machine used in an E-Business Suite Environment and how to tune it. TOPICS WILL INCLUDE: Introduction of Workflow Useful Utilities and Tools Best Practices Q&A A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Click here to register for this session ------------------------------------------------------------------------------------------------------------- The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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• Custom Key Flexfield (KFF) in Oracle Applications

  - by Manoj Madhusoodanan

  In this blog I will explain how to create a custom KFF.I am using XXCUST_KFF_DEMO table to capture the KFF code combinations. Following steps needs to perform. 1) Register the XXCUST_KFF_DEMO table.Click here to see the code. Verify the table has created successfully. Navigation: Application Developer > Application > Database > Table 2) Register the Key Flexfield. Navigation : Application Developer > Flexfield > Key Flexfields 3) Define the structure and segments.  Navigation:  Application Developer > Flexfield > Key Flexfield Segments Click on Segments button. Save the created Information.Check the Allow Dynamic Inserts check box if you want to create the combination from the KFF display window. Once you complete all the changes check the Freeze Flexfield Definition check box. 4) Create a sequence XXCUST_KFF_DEMO_S. 5) Try to create KFF item through OAF or Forms. Here I am using a page based on table XXCUST_KFF_TRN. You can see the output below.

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• How to motivate visitors to comment

  - by Michal

  At first I must apologize, because I am not sure if this question is valid for webmasters topic. I deal with the problem as being webmaster, however, i think this question is more related with marketing. Nevertheless, I was searching for marketing stack-overflow at meta stack-overflow and did not find such page. Background Four days ago, I launched a portal with database of barber salons at which people can find a salon through various criterions, see its photos, details, and also put a comment with their own opinion. The development took me half a year and it took me other 2 months to fill the database with information about barbers (I've also hired another three people to this job). I have not a big problem with getting people to my portal, I pay for PPC, comment on barber discussions etc.. In past four days I've reached a satisfactory number of visitors. Problem I deal with fact that everyone wants to search and read comments, but no one is willing to put her/his own opinion to barber. So I've tried following (2 days ago): Made comment anonymous, no one has to be afraid of compromise her/his identity with a salon owner I prepared a competition for users in which they can win a cosmetic package if they comment on at least three different salons I payed for PPC campaign on facebook which is telling people about the competition I registered competition on 20 portals for competitions And the result: People are commenting on facebook that the competition is a good idea They are giving likes on facebook But no one put a single comment to a barber salon I am getting little confused about what am I doing wrong. I will be thankful for any advice.

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• Dirt Cheap Bi-Directional Antenna Wirelessly Extends Your LAN

  - by Jason Fitzpatrick

  If you’re looking for an effective way to link remote LANs without the hassle of laying cable, this DIY bi-directional antenna is a quick (and cheap) method for bringing internet access to outbuildings and other locations. Tinker Danilo Larizza needed to share internet access between apartments that are relatively close together but not hardwired–ruling out simply sharing the access via existing LAN infrastructure. His solution combines a simple scrap wire antenna array mounted inside a plastic food bin (seen here with the cover removed to show the antenna) and some coaxial cable to link the antenna to two routers. Our favorite part about his build is that he constructed the pair to establish if the antenna setup would even work in his location and intended to buy commercial antennas if it did; his Tupperware models worked so well, however, they’re now the permanent solution. Hit up the link below for more information about the project. 2.4 Ghz Directive Biquad Antenna [via Hack A Day] How To Use USB Drives With the Nexus 7 and Other Android Devices Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder? Why Your Android Phone Isn’t Getting Operating System Updates and What You Can Do About It

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• DotNetNuke + PayPal

  - by Nuri Halperin

  A DotNetNuke i'm supporting has had a paypal "buy now" button and other variations with custom fields for a while now. About 2 weeks ago (somewhere in March 2010) they all stopped working. The problem manifested such that once you clicked the "buy now" button, Paypal site would throw a scary error page to the effect of: "Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log" Once I verified no cheeky content editor changed the page, I went digging for answers. The main source incompatibility of PayPal's simple HTML forms is that DNN includes a form on every page, and nested forms are not really supported. As blogged here and lamented here, the solution I came up with is simply to modify the form enctype to 'application/x-www-form-urlencoded' as illustrated below: 1: <input type="image" border="0" 2: src="https://www.paypal.com/en_US/i/btn/btn_buynowCC_LG.gif" 3: name="submit" 4: alt="PayPal - The safer, easier way to pay online!" 5: onClick="this.form.action='https://www.paypal.com/cgi-bin/webscr'; this.form.enctype='application/x-www-form-urlencoded';this.form.submit();" /> One would think that PayPal would want the masses submitting HTML in all manners of "enctype", but I guess every company has it's quirks. At least my favorite non-profit can now continue and accept payments. Sigh.

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• Migrating LDAP user and password to SAMBA4 AD

  - by Rudy Dajoh

  As title suggests. We are migrating from OpenLDAP as user authentication to Samba 4 AD Domain. But I can't find any information on how to transfer passwords and users to Samba 4 AD. How to migrate all LDAP user base at ou=People,dc=company,dc=com to samba 4 AD domain? I don't need to assistance transferring everything, I only need to transfer user accounts. I've finished migrating them all but user/passwords. Can it be done? If so, how?

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• AutoVue for Agile 20.2.2 Now Available!!

  - by Warren Baird

  We are happy to announce that AutoVue for Agile 20.2.2 is now available via the Oracle Software Delivery Cloud.   AutoVue for Agile 20.2.2 is a minor release within the 20.2 product family that is specifically targeted for users of Agile PLM 9. AutoVue 20.2.2 brings a number of improvements, including support for SolidWorks 2013, AutoCAD and Inventor 2014, SolidEdge ST5, and Cadence Allegro 16.6.   It also includes support for Adobe Illustrator CS4 and up.   Another improvement involves bringing our support for Oracle Linux and Java Virtual Machine versions in-line with Agile's support. Please see our previous post (https://blogs.oracle.com/enterprisevisualization/entry/autovue_20_2_2_is) for more details on the specifics introduced in AutoVue 20.2.2. Agile PLM 9.3.3 has also been released, which as part of its many improvements introduces support for associating AutoVue annotations with change request objects in Agile, and a preliminary solution using Augmented Business Visualization to allow the creation of change objects from within AutoVue.   Please see the Agile Transfer of Information sessions in the KM note 1589164.1 for more details. We will provide additional posts over the next couple of weeks providing more details on these improvements.  Until then, if you have any questions, let us know in the comments! 

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