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  • Oracle OpenWorld 2012 - Register Now - The Early Bird Gets the Reward

    - by Thanos
    Planning ahead is always a smart move, and it’s never been smarter than now. Register by July 13 for Oracle OpenWorld and save US$500 off the onsite fee. By acting now, you’ll guarantee yourself access to: 2,000-plus sessions Hundreds of demos Dozens of hands-on labs Daily keynote addresses Two vast Exhibition Halls What's more, you'll receive all this for hundreds of dollars less than if you register later. Get an inside line on the latest technology, learn how to optimize your existing systems, and ask questions directly to the strategists and developers responsible for the products you rely on every day to succeed at your company. If you’ve been to Oracle OpenWorld and are planning to attend again, it won’t pay to wait. And if this is your first time, here’s the opening you’ve been waiting for. Register today and save US$500 off the onsite fee. Discounts available to attendees completing registration by July 13, 2012, 11:00 p.m. (Pacific time). Discounts may not be combined with any other promotion, discount, reduced rate, or offer. Only one discount per attendee allowed. The Oracle OpenWorld and JavaOne Emerging Markets pass can be purchased at a discounted rate when attendees register and select countries within the EE, CIS & MEA regions from African Operations (except South Africa), Albania, Armenia, Azerbaijan, Bahrain, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Estonia, Egypt, FYR Macedonia, Georgia, Hungary, Iraq, Jordan, Kazakhstan, Kosoevo (formerly Republic of Yugoslavia), Kuwait, Kyrgyzstan, Latvia, Lebanon, Lithuania, Malta, Moldova, Montenegro, Oman, Palestine, Poland, Qatar, Romania, Russia, Saudi Arabia, Serbia, Slovakia, Slovenia, Tajikistan, Turkey, Turkmenistan, Ukraine, United Arab Emirates, Uzbekistan, and Yemen. Attendees from these countries will need to enter a  priority code as their discount code during the registration process, where they are prompted for a "Priority Code". Please contact your local A&C Manager or email us at partner.imc-AT-beehiveonline.oracle-DOT-com

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  • A Virtual Seat at the Architect&rsquo;s Table

    - by Bob Rhubart
    I always have fun producing the Arch2Arch podcasts, but the latest batch was all that and a bag of chips, since I was required to do absolutely no preparation and very little talking, and since the conversation was reminiscent of those I’ve had with various architects (you know who you are) in various watering holes: free-ranging, extemporaneous, and far, far from dull. The three most recent programs were recorded during a virtual mini meet-up of architects back in February.  You’ll find more detail here, but in a nutshell, I invited several previous Arch2Arch panelists to join me on Skype to talk about whatever was on their minds.  The resulting conversation yielded the three latest programs. Check them out – it’s like you’re sitting at the table. Listen to Part 1 Listen to Part 2 Listen to Part 3 The conversation begins with the participant’s responses to my challenge to fill in the blank in the sentence “Most conversations about Enterprise Architecture are too ____.” From there the conversation morphed into a discussion of the sheer joy of finding funding for architecture projects. The architects seated at the virtual table in these programs are:  Todd Biske, a veteran enterprise architect and the author of the book SOA Governace, from Packt Publishing. ( LinkedIn | Twitter | Blog | Oracle Mix ) Jordan Braunstein, an Oracle ACE Director and the Business Integration and Architecture Partner at TUSC. (Blog | Twitter | LinkedIn | Oracle Mix) Basheer Khan,  also an Oracle ACE Director, and the founder and CEO of Innowave Technology (Blog | LinkedIn | Twitter | Oracle Mix) Pat Shepherd, an enterprise architect with the Oracle Enterprise Solutions Group. (Oracle Mix | LinkedIn | Blog) Coming Soon I was so pleased with the results of this meet-up format that I did the same thing for the next series of programs.  These free-ranging conversations feature a different group of participants, covering a different set topics, including the fear of SOA, the misunderstanding and misinformation behind that fear, and the idea of beauty in architecture. Yeah, you read that right. So stay tuned: RSS   Technorati Tags: oracle,otn,enterprise architecture,podcast. arch2arch,meet-up del.icio.us Tags: oracle,otn,enterprise architecture,podcast. arch2arch,meet-up

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  • Firefox 18 Metro Preview Release now Available for Download

    - by Asian Angel
    With Windows 8 general release fast approaching Mozilla has delivered a new nightly build of Firefox for the operating system. This new build delivers awesome browser goodness for both the Modern UI (Metro) and Desktop modes. Image shown above courtesy of Mozilla Blog. This is what the Modern UI Tile will look like on the Start Screen. Image shown below courtesy of Brian R. Bondy. 7 Ways To Free Up Hard Disk Space On Windows HTG Explains: How System Restore Works in Windows HTG Explains: How Antivirus Software Works

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  • Installing Visual Studio Team Foundation Server Service Pack 1

    - by Martin Hinshelwood
    As has become customary when the product team releases a new patch, SP or version I like to document the install. Although I had no errors on my main computer, my netbook did have problems. Although I am not ready to call it a Service Pack problem just yet! Update 2011-03-10 – Running the Team Foundation Server 2010 Service Pack 1 install a second time worked As per Brian's post I am installing the Team Foundation Server Service Pack first and indeed as this is a single server local deployment I need to install both. If I only install one it will leave the other product broken. This however does not affect you if you are running Visual Studio and Team Foundation Server on separate computers as is normal in a production deployment. Main workhorse I will be installing the service pack first on my main computer as I want to actually use it here. Figure: My main workhorse I will also be installing this on my netbook which is obviously of significantly lower spec, but I will do that one after. Although, as always I had my fingers crossed, I was not really worried. Figure: KB2182621 Compared to Visual Studio there are not really a lot of components to update. Figure: TFS 2010 and SQL 2008 are the main things to update There is no “web” installer for the Team Foundation Server 2010 Service Pack, but that is ok as most people will be installing it on a production server and will want to have everything local. I would have liked a Web installer, but the added complexity for the product team is not work the capability for a 500mb patch. Figure: There is currently no way to roll SP1 and RTM together Figure: No problems with the file verification, phew Figure: Although the install took a while, it progressed smoothly   Figure: I always like a success screen Well, as far as the install is concerned everything is OK, but what about TFS? Can I still connect and can I still administer it. Figure: Service Pack 1 is reflected correctly in the Administration Console I am confident that there are no major problems with TFS on my system and that it has been updated to SP1. I can do all of the things that I used before with ease, and with the new features detailed by Brian I think I will be happy. Netbook The great god Murphy has stuck, and my poor wee laptop spat the Team Foundation Server 2010 Service Pack 1 out so fast it hit me on the back of the head. That will teach me for not looking… Figure: “Installation did not succeed” I am pretty sure should not be all caps! On examining the file I found that everything worked, except the actual Team Foundation Server 2010 serving step. Action: System Requirement Checks... Action complete Action: Downloading and/or Verifying Items c:\757fe6efe9f065130d4838081911\VS10-KB2182621.msp: Verifying signature for VS10-KB2182621.msp c:\757fe6efe9f065130d4838081911\VS10-KB2182621.msp Signature verified successfully for VS10-KB2182621.msp c:\757fe6efe9f065130d4838081911\DACFramework_enu.msi: Verifying signature for DACFramework_enu.msi c:\757fe6efe9f065130d4838081911\DACFramework_enu.msi Signature verified successfully for DACFramework_enu.msi c:\757fe6efe9f065130d4838081911\DACProjectSystemSetup_enu.msi: Verifying signature for DACProjectSystemSetup_enu.msi Exists: evaluating Exists evaluated to false c:\757fe6efe9f065130d4838081911\DACProjectSystemSetup_enu.msi Signature verified successfully for DACProjectSystemSetup_enu.msi c:\757fe6efe9f065130d4838081911\TSqlLanguageService_enu.msi: Verifying signature for TSqlLanguageService_enu.msi c:\757fe6efe9f065130d4838081911\TSqlLanguageService_enu.msi Signature verified successfully for TSqlLanguageService_enu.msi c:\757fe6efe9f065130d4838081911\SharedManagementObjects_x86_enu.msi: Verifying signature for SharedManagementObjects_x86_enu.msi c:\757fe6efe9f065130d4838081911\SharedManagementObjects_x86_enu.msi Signature verified successfully for SharedManagementObjects_x86_enu.msi c:\757fe6efe9f065130d4838081911\SharedManagementObjects_amd64_enu.msi: Verifying signature for SharedManagementObjects_amd64_enu.msi c:\757fe6efe9f065130d4838081911\SharedManagementObjects_amd64_enu.msi Signature verified successfully for SharedManagementObjects_amd64_enu.msi c:\757fe6efe9f065130d4838081911\SQLSysClrTypes_x86_enu.msi: Verifying signature for SQLSysClrTypes_x86_enu.msi c:\757fe6efe9f065130d4838081911\SQLSysClrTypes_x86_enu.msi Signature verified successfully for SQLSysClrTypes_x86_enu.msi c:\757fe6efe9f065130d4838081911\SQLSysClrTypes_amd64_enu.msi: Verifying signature for SQLSysClrTypes_amd64_enu.msi c:\757fe6efe9f065130d4838081911\SQLSysClrTypes_amd64_enu.msi Signature verified successfully for SQLSysClrTypes_amd64_enu.msi c:\757fe6efe9f065130d4838081911\vcruntime\Vc_runtime_x86.cab: Verifying signature for vcruntime\Vc_runtime_x86.cab c:\757fe6efe9f065130d4838081911\vcruntime\Vc_runtime_x86.cab Signature verified successfully for vcruntime\Vc_runtime_x86.cab c:\757fe6efe9f065130d4838081911\vcruntime\Vc_runtime_x86.msi: Verifying signature for vcruntime\Vc_runtime_x86.msi c:\757fe6efe9f065130d4838081911\vcruntime\Vc_runtime_x86.msi Signature verified successfully for vcruntime\Vc_runtime_x86.msi c:\757fe6efe9f065130d4838081911\SetupUtility.exe: Verifying signature for SetupUtility.exe c:\757fe6efe9f065130d4838081911\SetupUtility.exe Signature verified successfully for SetupUtility.exe c:\757fe6efe9f065130d4838081911\vcruntime\Vc_runtime_x64.cab: Verifying signature for vcruntime\Vc_runtime_x64.cab c:\757fe6efe9f065130d4838081911\vcruntime\Vc_runtime_x64.cab Signature verified successfully for vcruntime\Vc_runtime_x64.cab c:\757fe6efe9f065130d4838081911\vcruntime\Vc_runtime_x64.msi: Verifying signature for vcruntime\Vc_runtime_x64.msi c:\757fe6efe9f065130d4838081911\vcruntime\Vc_runtime_x64.msi Signature verified successfully for vcruntime\Vc_runtime_x64.msi c:\757fe6efe9f065130d4838081911\NDP40-KB2468871.exe: Verifying signature for NDP40-KB2468871.exe c:\757fe6efe9f065130d4838081911\NDP40-KB2468871.exe Signature verified successfully for NDP40-KB2468871.exe Action complete Action: Performing actions on all Items Entering Function: BaseMspInstallerT >::PerformAction Action: Performing Install on MSP: c:\757fe6efe9f065130d4838081911\VS10-KB2182621.msp targetting Product: Microsoft Team Foundation Server 2010 - ENU Returning IDOK. INSTALLMESSAGE_ERROR [Error 1935.An error occurred during the installation of assembly 'Microsoft.TeamFoundation.WebAccess.WorkItemTracking,version="10.0.0.0",publicKeyToken="b03f5f7f11d50a3a",processorArchitecture="MSIL",fileVersion="10.0.40219.1",culture="neutral"'. Please refer to Help and Support for more information. HRESULT: 0x80070005. ] Returning IDOK. INSTALLMESSAGE_ERROR [Error 1712.One or more of the files required to restore your computer to its previous state could not be found. Restoration will not be possible.] Patch (c:\757fe6efe9f065130d4838081911\VS10-KB2182621.msp) Install failed on product (Microsoft Team Foundation Server 2010 - ENU). Msi Log: MSI returned 0x643 Entering Function: MspInstallerT >::Rollback Action Rollback changes PerformMsiOperation returned 0x643 PerformMsiOperation returned 0x643 OnFailureBehavior for this item is to Rollback. Action complete Final Result: Installation failed with error code: (0x80070643), "Fatal error during installation. " (Elapsed time: 0 00:14:09). Figure: Error log for Team Foundation Server 2010 install shows a failure As there is really no information in this log as to why the installation failed so I checked the event log on that box. Figure: There are hundreds of errors and it actually looks like there are more problems than a failed Service Pack I am going to just run it again and see if it was because the netbook was slow to catch on to the update. Hears hoping, but even if it fails, I would question the installation of Windows (PDC laptop original install) before I question the Service Pack Figure: Second run through was successful I don’t know if the laptop was just slow, or what… Did you get this error? If you did I will push this to the product team as a problem, but unless more people have this sort of error, I will just look to write this off as a corrupted install of Windows and reinstall.

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  • Visual Studio 2010 Service Pack 1 And .NET Framework 4.0 Update

    - by Paulo Morgado
    As announced by Jason Zender in his blog post, Visual Studio 2010 Service Pack 1 is available for download for MSDN subscribers since March 8 and is available to the general public since March 10. Brian Harry provides information related to TFS and S. "Soma" Somasegar provides information on the latest Visual Studio 2010 enhancements. With this service pack for Visual Studio an update to the .NET Framework 4.0 is also released. For detailed information about these releases, please refer to the corresponding KB articles: Update for Microsoft .NET Framework 4 Description of Visual Studio 2010 Service Pack 1 Update: When I was upgrading from the Beta to the final release on Windows 7 Enterprise 64bit, the instalation hanged with Returning IDCANCEL. INSTALLMESSAGE_WARNING [Warning 1946.Property 'System.AppUserModel.ExcludeFromShowInNewInstall' for shortcut 'Manage Help Settings - ENU.lnk' could not be set.]. Canceling the installation didn’t work and I had to kill the setup.exe process. When reapplying it again, rollbacks were reported, so I reapplied it again – this time with succes.

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  • GWB | 30 Posts in 60 Days Update

    - by Staff of Geeks
    One month after the contest started, we definitely have some leaders and one blogger who has reached the mark.  Keep up the good work guys, I have really enjoyed the content being produced by our bloggers. Current Winners: Enrique Lima (37 posts) - http://geekswithblogs.net/enriquelima Almost There: Stuart Brierley (28 posts) - http://geekswithblogs.net/StuartBrierley Dave Campbell (26 posts) - http://geekswithblogs.net/WynApseTechnicalMusings Eric Nelson (23 posts) - http://geekswithblogs.net/iupdateable Coming Along: Liam McLennan (17 posts) - http://geekswithblogs.net/liammclennan Christopher House (13 posts) - http://geekswithblogs.net/13DaysaWeek mbcrump (13 posts) - http://geekswithblogs.net/mbcrump Steve Michelotti (10 posts) - http://geekswithblogs.net/michelotti Michael Freidgeim (9 posts) - http://geekswithblogs.net/mnf MarkPearl (9 posts) - http://geekswithblogs.net/MarkPearl Brian Schroer (8 posts) - http://geekswithblogs.net/brians Chris Williams (8 posts) - http://geekswithblogs.net/cwilliams CatherineRussell (7 posts) - http://geekswithblogs.net/CatherineRussell Shawn Cicoria (7 posts) - http://geekswithblogs.net/cicorias Matt Christian (7 posts) - http://geekswithblogs.net/CodeBlog James Michael Hare (7 posts) - http://geekswithblogs.net/BlackRabbitCoder John Blumenauer (7 posts) - http://geekswithblogs.net/jblumenauer Scott Dorman (7 posts) - http://geekswithblogs.net/sdorman   Technorati Tags: Standings,Geekswithblogs,30 in 60

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  • Google I/O 2010 - The joys of engineering leadership

    Google I/O 2010 - The joys of engineering leadership Google I/O 2010 - How to lose friends and alienate people: The joys of engineering leadership Tech Talks Brian W. Fitzpatrick, Ben Collins-Sussman Are you considered the 'point' person for your team? Do you have sweaty palms, headaches, and a calendar full of meetings? You may have an affliction called 'manager'. This is treatable through careful analysis and therapy. We'll examine how you may have arrived at this state and how you can once again regain your self-respect and the respect of your peers. Hear real-life stories of both good and bad leadership. Learn to lead by following. For all I/O 2010 sessions, please go to code.google.com/events/io/2010/sessions.html From: GoogleDevelopers Views: 6 0 ratings Time: 56:02 More in Science & Technology

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  • My Tech Ed North America Preview - Content Edition

    - by Chris Gardner
    As I promised in my last post, I feel the need to give you a rundown on all the technical content I am looking forward to checking out at Tech Ed this year. We shall start with the content I know I'll be able to see. This would be some demo stations in the Technical Learning Center. I will DEFINITELY be checking out the Windows Phone Device Bar. I will admit that I am a bit of a phone snob, and I just want to manhandle all that sexy, sexy tech. I am also planning on talking to the Windows Phone team and the Azure team. Year after year, I end up spending more time in either the TLC or taking certification tests than anywhere else. This leads me to the one "Exam Cram" session I hope to attend. There is a session to cram for 70-599: Designing and Developing Windows Phone Applications. I know this seems odd. I'm (sort of) an XNA guru. However, I'm not that up on my Silverlight. I know enough to add Silverlight to an XNA project. Now, let's talk breakout sessions. We always need to keep track of where we're going. I know, I talk about solving problems over forcing buzz words. However, it is important to know what those buzz words before you tell people not to use them. For this, we will look to the "What's New in Visual Studio 11" and "What's New in Microsoft .NET Framework 4.5." Of course, we do talk bad about buzz words around here. For this, I'm really looking forward to "Visual C#/Visual Basic: Becoming a Guru with Existing Features." I still have .NET 2 tricks that are crucial to my internal libraries. In depth knowledge will NEVER trump shortcut libraries. There is a session in ASP.NET for phones and tablets. For those of you that have not tried to use ASP.NET on a mobile device, there is one thing you really need to understand. Mobile devices don't use scroll bars. That's right; the thing with the least screen real estate doesn't use scroll bars. Thus, I am hoping this session will give some good advice in having an ASP.NET site target both mobile and desktop. The last "business only" session "The Accidental Team Foundation Server Admin." T & W Operations is a VERY small business. As such, I am the TFS admin because I'm the developer that is also the SQL Guru. I keep my server up, but it'd be nice to know some really cool tricks for the part time guy. This leads us the the fun sessions. Coding4Fun has a Kinect session. The Twitter followers will remember that I now have a Kinect for Windows sitting on my desk at work. I have gotten pretty handy with the device, but I KNOW I'm missing some good stuff. Finally, we come to Brian Prince's session on "Making Crazy Money with Games and the Cloud." Never mind the fact that we're using Azure at work. Never mind the fact that I'm actually using the cloud in a game. Never mind the fact that the session has the terms "Crazy Money" and "Games" in the title. If you've never seen Brian Prince speak, you're missing out. In the Hands-on-Labs, we are not allowed to make our own schedule. Instead, we're asked what sessions we can't miss, and they try to schedule around those times. This was the one session I said I couldn't miss. This should complete the technical content for the conference. Coming soon, I'll dig into the certifications I hope to attain. Then, we'll talk about the social activities for the week. Here's a preview of that. I am a member of The Krewe...

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  • Devfish Joe Healy in Fort Lauderdale - Cloud Computing and Azure - 03/11/2010 MSDN Tiki Hut

    - by Rainer
    Devfish Joe Healy, Brian Hitney, and Herve Rogero presented excellent sessions on today's MSDN Tiki Hut Event about  Cloud Computing and Azure. This was an developer focused event, starting out with an overview about structure and platform, followed by working code samples running on the platform, and all needed information to get developers started on development for cloud applications. Participants had Q&A opportunities after each session and made good use of it. I am sure that a lot of developers will jump on the Azure train. Azure is on top of my dev project list after that great event! This platform offers endless opportunities for development and businesses. The cloud environment in general is safer, scales better, and is far more cost effective compared to run and maintain your own data center. Posted: Rainer Habermann

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  • when to use a scaled/enterprise agile software development framework and when to let agile processes 'emerge'?

    - by SHC
    There are quite a few enterprise agile software development frameworks available: Scott Ambler: Disciplined Agile Delivery Dean Leffingwell: Scaled Agile Framework Alan Shalloway: Enterprise Agile Book Craig Larman: Scaling Lean and Agile Barry Boehm: Balancing Agility and Discipline Brian Wernham: Agile Project Management in Government - DSDM I've also spoken with people that state that your enterprise agile processes should just 'emerge' and that you shouldn't need or use a framework because they constrain you. Question 1: When should one choose an enterprise agile software development framework, and when should one just let their agile processes 'emerge'. Question 2: If choosing an enterprise agile software development framework, how does one select the appropriate framework to use for their organisation? Please provide evidence of your experience or research when answering questions rather than just presenting opinions.

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  • Learn More about Fusion CRM at the Oracle Applications Virtual Tradeshow

    - by ruth.donohue
    Sales reps spend just 22% of their time selling. The remainder is spent on administrative activities. How can you improve this ratio so that you sales reps can focus on what really matters? Join Mark Woollen, VP of CRM Product Management, at the Oracle Applications Virtual Tradeshow this Thursday, February 3rd at 10:30 AM PST / 1:30 PM EST to learn how Fusion CRM can improve sales productivity. Register now and be sure to check out Brian Dayton's blog post "What's In It For You? The Oracle Applications Virtual Tradeshow" to learn more about other sessions that may be of interest in Customer Relationship Management, Master Data Management, Enterprise Performance Management, Financials, and Human Capital Management.

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  • How Are Businesses Advancing with the Experience Revolution?

    - by Charles Knapp
    Businesses worldwide are operating in a new era. Customers are taking charge of their relationships with brands, and the customer experience has become the most important differentiator and driver of business value. Where is the experience heading? And how can businesses take advantage of the customer experience revolution? Find out from the experts at a one-of-a-kind event: the Oracle Customer Experience Summit at Oracle OpenWorld, San Francisco, October 3-5. Our featured speakers are global visionaries including Seth Godin, George Kembel from the Stanford d:School, Bruce Temkin, Kerry Bodine and Paul Hagen from Forrester, and Gene Alvarez from Gartner. Featured industry leaders will include speakers from Athene Group, Bazaarvoice, Comcast, Consortium of Service Innovation, Haworth, Intuit, KPN, Marriott, Nikon, Quicksilver, Royal Caribbean, SapientNitro, Southwest, Stryker, Stuart Concannon, and Twilio. Featured speakers from Oracle will include Oracle President Mark Hurd, Anthony Lye, David Vap, Brian Curran, John Kembel, and Matthew Banks. So, please join us at the Customer Experience Summit at the Oracle OpenWorld Conference.

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  • SQL Saturday #220 - Atlanta - Pre-Con Scholarship Winners!

    - by Most Valuable Yak (Rob Volk)
    A few weeks ago, AtlantaMDF offered scholarships for each of our upcoming Pre-conference sessions at SQL Saturday #220. We would like to congratulate the winners! David Thomas SQL Server Security http://sqlsecurity.eventbrite.com/ Vince Bible Surfing the Multicore Wave: Processors, Parallelism, and Performance http://surfmulticore.eventbrite.com/ Mostafa Maged Languages of BI http://languagesofbi.eventbrite.com/ Daphne Adams Practical Self-Service BI with PowerPivot for Excel http://selfservicebi.eventbrite.com/ Tim Lawrence The DBA Skills Upgrade Toolkit http://dbatoolkit.eventbrite.com/ Thanks to everyone who applied! And once again we must thank Idera's generous sponsorship, and the time and effort made by Bobby Dimmick (w|t) and Brian Kelley (w|t) of Midlands PASS for judging all the applicants. Don't forget, there's still time to attend the Pre-Cons on May 17, 2013! Click on the EventBrite links for more details and to register!

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  • Presenting at SQL Saturday #70 - Columbia SC

    - by andyleonard
    Introduction I'm honored to be presenting at SQL Saturday #70 in Coumbia SC 19 Mar 2011! Its always good to travel to places where I don't have to suppress my accent (what accent? I talk normal. Everyone else sounds funny...) and repeat my order at Waffle House . It's always an honor to hang out with The Keeper of the Duck (K. Brian Kelley) ( Blog | @kbriankelley ) and the cool crew in Columbia. Presentations There are some stellar presentations from awesome speakers scheduled for the event... plus...(read more)

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  • Highlights from the Oracle Customer Experience Summit @ OpenWorld

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development The Oracle Customer Experience Summit was the first-ever event covering the full breadth of Oracle's CX portfolio -- Marketing, Sales, Commerce, and Service. The purpose of the Summit was to articulate the customer experience imperative and to showcase the suite of Oracle products that can help our customers create the best possible customer experience. This topic has always been a very important one, but now that there are so many alternative companies to do business with and because people have such public ways to voice their displeasure, it's necessary for vendors to have multiple listening posts in place to gauge consumer sentiment. They need to know what is going on in real time and be able to react quickly to turn negative situations into positive ones. Those can then be shared in a social manner to enhance the brand and turn the customer into a repeat customer. The Summit was focused on Oracle's portfolio of products and entirely dedicated to customers who are committed to building great customer experiences within their businesses. Rather than DBAs, the attendees were business people looking to collaborate with other like-minded experts and find out how Oracle can help in terms of technology, best practices, and expertise. The event was at the Westin St. Francis Hotel in San Francisco as part of Oracle OpenWorld. We had eight hundred people attend, which was great for the first year. Next year, there's no doubt in my mind, we can raise that number to 5,000. Alignment and Logic Oracle's Customer Experience portfolio is made up of a combination of acquired and organic products owned by many people who are new to Oracle. We include homegrown Fusion CRM, as well as RightNow, Inquira, OPA, Vitrue, ATG, Endeca, and many others. The attendees knew of the acquisitions, so naturally they wanted to see how the products all fit together and hear the logic behind the portfolio. To tell them about our alignment, we needed to be aligned. To accomplish that, a cross functional team at Oracle agreed on the messaging so that every single Oracle presenter could cover the big picture before going deep into a product or topic. Talking about the full suite of products in one session produced overflow value for other products. And even though this internal coordination was a huge effort, everyone saw the value for our customers and for our long-term cooperation and success. Keynotes, Workshops, and Tents of Innovation We scored by having Seth Godin as our keynote speaker ? always provocative and popular. The opening keynote was a session orchestrated by Mark Hurd, Anthony Lye, and me. Mark set the stage by giving real-world examples of bad customer experiences, Anthony clearly articulated the business imperative for addressing these experiences, and I brought it all to life by taking the audience around the Customer Lifecycle and showing demos and videos, with partners included at each of the stops around the lifecycle. Brian Curran, a VP for RightNow Product Strategy, presented a session that was in high demand called The Economics of Customer Experience. People loved hearing how to build a business case and justify the cost of building a better customer experience. John Kembel, another VP for RightNow Product Strategy, held a workshop that customers raved about. It was based on the journey mapping methodology he created, which is a way to talk to customers about where they want to make improvements to their customers' experiences. He divided the audience into groups led by facilitators. Each person had the opportunity to engage with experts and peers and construct some real takeaways. From left to right: Brian Curran, John Kembel, Seth Godin, and George Kembel The conference hotel was across from Union Square so we used that space to set up Innovation Tents. During the day we served lunch in the tents and partners showed their different innovative ideas. It was very interesting to see all the technologies and advancements. It also gave people a place to mix and mingle and to think about the fringe of where we could all take these ideas. Product Portfolio Plus Thought Leadership Of course there is always room for improvement, but the feedback on the format of the conference was positive. Ninety percent of the sessions had either a partner or a customer teamed with an Oracle presenter. The presentations weren't dry, one-way information dumps, but more interactive. I just followed up with a CEO who attended the conference with his Head of Marketing. He told me that they are using John Kembel's journey mapping methodology across the organization to pull people together. This sort of thought leadership in these highly competitive areas gives Oracle permission to engage around the technology. We have to differentiate ourselves and it's harder to do on the product side because everyone looks the same on paper. But on thought leadership ? we can, and did, take some really big steps. David VapGroup Vice PresidentOracle Applications Product Development

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  • Defining Your Online Segmentation and Targeting Strategy

    - by Christie Flanagan
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A lot of times, companies will put online segmentation and targeting on the back burner because they don’t know where to start. Often, I’ve heard web managers say that their segments aren’t well understood yet, so they can’t really deliver personalized online experiences that are meaningful. This lack of complete understanding means that they don't really bother to try. But, I don’t think you necessarily need to have an elaborate segmentation and targeting strategy already in place to start delivering a more relevant online customer experience. Sometimes it helps to think of how segmentation and targeting might solve some of the challenges your sites visitors are currently experiencing on your web presence, rather than doing nothing and waiting until a fully baked segmentation strategy lands in your inbox.  For example, perhaps you have a broad and varied service offering that makes it difficult for site visitors to easily find the solutions that are most relevant for them.  How can segmentation and targeting help solve this problem?  Or maybe it’s like the airline I described in Monday’s post where the special deals featured on the home page are only relevant to site visitors from a couple of cities.  Couldn’t segmentation and targeting help them to highlight offers on their home page that are relevant to a larger share of their site visitors? Your early segmentation and targeting efforts do not need to be complicated.  There are simple ways to start delivering a more relevant online customer experience, even if you’re dealing with anonymous site visitors.  These include targeting content to site visitors based on: Referral: Deliver targeted content to your site visitors that is based on where they came from or the search term they used to find your site Behavior:  Deliver content to your site visitors that is related or similar to content they’ve clicked on already Location:  Deliver content your site visitors that is most relevant for their geographic location (this would solve that pesky airline home page problem described above) So as you can see, there really are some very simple ways in which you can start improving your online customer experience using very basic segmentation and targeting methods.  One thing to keep in mind as you start to define you segmentation and targeting strategy is that there are many different types of attributes or combinations of attributes upon which you can base your segmentation and targeting strategy.  In addition to referral, behavior and location, other attributes that you should consider are: Profile Information:  What profile information do you know about this customer already?  Perhaps they provided some information on their interests and preferences when they first registered with your site. Time:  What time is it and how does that impact what my site visitors are looking for or trying to do? Demographics: What are my site visitors’ ages, incomes or ethnicities? Which attributes you select to include in your segmentation strategy will depend on your unique business needs and objectives.  Attributes such as behavior or referral may not be the most important targeting criteria depending on your situation. For example, if you’re a newspaper you might know that certain visitors are sports fans based on their profile information.  You can create a segment for sports fans and target sports related content to that segment of your readership online.  Or perhaps, a reader is browsing stories that are related to politics; you can use that visitor’s behavior to assign him or her to a segment for those interested in politics. From there you can recommend more stories to that visitor based on their interest in politics. For an airline, the visitor’s location may be a more important attribute. By detecting the visitor’s location, you can assign them to an appropriate segment and then target special flights and offers to them based on their likely departure airport. As you can see, there are many practical ways that you can start improving the experience your customers receive on your web presence using fairly basic segmentation and targeting techniques. If you want to learn more about segmentation and targeting using Oracle’s web experience management solution, check out this helpful video that demonstrates these powerful capabilities in Oracle WebCenter Sites. ***** On Demand Webcast Featuring Brian Solis of Altimeter Group Trends such as the mobile web, social media, gamification and real-time are changing customer behavior and expectations. In this new environment, many businesses will struggle. Some will fall by the wayside, while others learn to adapt and thrive. Watch this on demand webcast with Altimeter Group digital analyst and author, Brian Solis, and discover what your organization needs to know about how to compete in the new era of Digital Darwinism. View now.

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  • Are you ready for the needed changes to your Supply Chain for 2013?

    - by Stephen Slade
    With the initiation of the Dodd-Frank Act, companies need to determine if their products contain 'conflict materials' from certain global markets as the Rep of Congo. The materials include metals such as gold, tin, tungsten and tantalum. Compaines with global sourcing face new disclosure requirements in Feb'13 related to business being done in Iran. Public companies are required to disclose to U.S. security regulators if they or their affiliates are engaged in business in Iran either directly or indirectly.  Is your supply chain compliant?  Do you have sourcing reports to validate?  Where are the materials in your chips & circuit boards coming from? In the next few weeks, responsible companies will be scrutinizing their supply chains, subs, JVs, and affiliates to search for exposure. Source: Brian Lane, Atty at Gibson Dunn Crutcher, as printed in the WSJ Tues, Dec 11, 2012 p.B8

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  • ArchBeat Link-o-Rama Top 10 for June 23 - July 1 2012

    - by Bob Rhubart
    The top 10 most popular items as shared via my social networks for the week of June 23 - July 1 2012. Software Architecture for High Availability in the Cloud | Brian Jimerson How to Setup JDeveloper workspace for ADF Fusion Applications to run Business Component Tester? | Jack Desai Podcast: Public, Private, and Hybrid Clouds | OTN ArchBeat Podcast Read the latest news on the global user group community - June 2012 | IOUC Embrace 'big data' now or fall behind the competition, analyst warns | TechTarget ArchBeat Link-o-Rama Top 20 for June 17-23, 2012 Calculating the Size (in Bytes and MB) of a Oracle Coherence Cache | Ricardo Ferreira A Universal JMX Client for Weblogic –Part 1: Monitoring BPEL Thread Pools in SOA 11g | Stefan Koser Progress 4GL and DB to Oracle and cloud | Tom Laszewski BPM – Disable DBMS job to refresh B2B Materialized View | Mark Nelson Thought for the Day "On Monday, when the sun is hot I wonder to myself a lot: 'Now is it true, or is it not, That what is which and which is what?'" — A. A. Hodge (July 18, 1823 – November 12, 1886) Source: ThinkExist.com

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  • Webcast: Optimize Accounts Payable Through Automated Invoice Processing

    - by kellsey.ruppel(at)oracle.com
    Is your accounts payable process still very labor-intensive? Then discover how Oracle can help you eliminate paper, automate data entry and reduce costs by up to 90% - while saving valuable time through fewer errors and faster lookups. Join us on Tuesday, March 22 at 10 a.m. PT for this informative Webcast where Jamie Rancourt and Brian Dirking will show how you can easily integrate capture, forms recognition and content management into your PeopleSoft and Oracle E-Business Suite accounts payable systems. You will also see how The Home Depot, Costco and American Express have achieved tremendous savings and productivity gains by switching to automated solutions. Learn how you can automate invoice scanning, indexing and data extraction to:Improve speed and reduce errors Eliminate time-consuming searches Utilize vendor discounts through faster processing Improve visibility and ensure compliance Save costs in accounts payable and other business processesRegister today!

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  • Update: TFS Power Tools March 2011

    - by Enrique Lima
    There is an update available for the TFS Power Tools and the TFS Build Power Tools. Among the updates to the Tools: Changes to the Team Foundation Server Backups Add-In for TFS Admin Console. Added functionality to the Windows Shell Extension. Changes to the tfpt command line tool that allows you to script build management commands. For a full detail of the changes, read Brian Harry’s post  http://blogs.msdn.com/b/bharry/archive/2011/03/03/mar-11-team-foundation-server-power-tools-are-available.aspx To download the Power Tools: Team Foundation Server Power Tools Team Foundation Server Build Extensions Power Tool

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  • Oracle OpenWord 2012 - Managing Storage in the Cloud

    - by jwalker
    At Oracle OpenWorld this year attendees will get experience using the Sun ZFS Storage Appliance during the Managing Storage in the Cloud Hands-On-Lab. Using Sun ZFS Storage, we will be provisioning Oracle Enterprise Linux Virtual Machines and filesystem shares that can be used with Oracle Database. We will also be using Oracle DTrace Analytics to analyze I/O workloads and drill down to see how the storage is really being used. Hope you can join us! Session ID: HOL10034 Session Title: Managing Storage in the Cloud Speakers: Brian Haskins, Nagendran J, Paul Johnson, Karlheinz Vogel and Jim Walker Venue and Room: Marriott Marquis - Salon 14/15 Date and Times: Monday October 1 - 3:15-4:15PM, Tuesday October 2 - 5:00-6:00PM Oracle OpenWorld Storage Sessions

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  • Oracle Speakers at QCon New York, June 18-20, 2012

    - by Bob Rhubart
    If you're attending the QCon Conference in NYC, June 18-20, 2012, you'll find several presenters from Oracle among the impressive roster of speakers. Among those sharing their expertise at the New York event: Arun Gupta: Java EE & GlassFish Guy, Oracle Presentation: Java EE 7 and HTML5: Developing for the Cloud Brian Oliver: Global Solutions Architect, Oracle Presentation: The Live Object Pattern Cameron Purdy: Vice President of Development, Oracle Presentation: How the 10 key lessons from Java and C++ history inform the Cloud Charlie Hunt: JVM Performance Lead Engineer, Oracle Presentation: Extreme Performance with Java Registration for the event is still open. According to the website, registering before June 1 will save you $300. If you snooze, you lose.

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  • Dec. 6 Webcast: See the New UI for JD Edwards

    - by Theresa Hickman
    When: Dec. 6, 2011 Time: 8:00am PST What: Live webcast and demo Tune into this live webcast to see the just completed new JD Edwards EnterpriseOne User Interface. This is one of the most significant releases with a massive number of feature innovations for users and system administrators. We are looking forward to demonstrating the new User Interface and Tools. The following panel of experts will be available to answer all your questions: Lyle Ekdahl – Oracle Group Vice President Gary Grieshaber – Oracle Strategy Senior Director Brian Stanz – Oracle Development Senior Director Click here to register. Note: You must pre-register for this event.

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  • Holiday Stress

    - by andyleonard
    Photo by Brian J. Matis Ever have one of these days? I have. According to studies like this one , I am not alone. This is a time of year when vacations loom right alongside project deadlines. There are parties to attend, additional expenses and work around the house, decisions about what to do for whom, and more. If you celebrate by decorating a house, tree, or lawn with lights; you may find yourself fighting them like the young lady pictured here! Stress at work, stress at home – stress everywhere!...(read more)

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  • JAX Innovation Awards 2011

    - by Tori Wieldt
    The JAX Innovation Awards were presented tonight at the JAX Conference in San Jose, California, to reward those technologies, companies, organizations and individuals that make outstanding contributions to Java. The winners were:     •    Most Innovative Java Technology - JRebel    •    Most Innovative Java Company - Red Hat    •    Top Java Community Ambassador - Martin Odersky    •    Special Jury Award - Brian GoetzIn addition to being acknowledged best-in-class by peers from the Java community, winners received $2500 each. The JAXConf team took nominations from the community, had them reviewed by a panel of independent experts to create a shortlist, which was then voted on by the Java community."The java culture inspires innovation" said Sebastian Meyen, JAX Conference Chair, "and we are happy to reward that."  

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