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  • Which is a better practice - helper methods as instance or static?

    - by Ilian Pinzon
    This question is subjective but I was just curious how most programmers approach this. The sample below is in pseudo-C# but this should apply to Java, C++, and other OOP languages as well. Anyway, when writing helper methods in my classes, I tend to declare them as static and just pass the fields if the helper method needs them. For example, given the code below, I prefer to use Method Call #2. class Foo { Bar _bar; public void DoSomethingWithBar() { // Method Call #1. DoSomethingWithBarImpl(); // Method Call #2. DoSomethingWithBarImpl(_bar); } private void DoSomethingWithBarImpl() { _bar.DoSomething(); } private static void DoSomethingWithBarImpl(Bar bar) { bar.DoSomething(); } } My reason for doing this is that it makes it clear (to my eyes at least) that the helper method has a possible side-effect on other objects - even without reading its implementation. I find that I can quickly grok methods that use this practice and thus help me in debugging things. Which do you prefer to do in your own code and what are your reasons for doing so?

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  • Why should a class be anything other than "abstract" or "final/sealed"

    - by Nicolas Repiquet
    After 10+ years of java/c# programming, I find myself creating either: abstract classes: contract not meant to be instantiated as-is. final/sealed classes: implementation not meant to serve as base class to something else. I can't think of any situation where a simple "class" (i.e. neither abstract nor final/sealed) would be "wise programming". Why should a class be anything other than "abstract" or "final/sealed" ? EDIT This great article explains my concerns far better than I can.

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  • What is the difference between all-static-methods and applying a singleton pattern?

    - by shahensha
    I am making a database to store information about the users of my website (I am using stuts2 and hence Java EE technology). For the database I'll be making a DBManager. Should I apply singleton pattern here or rather make all it's methods static? I will be using this DBManager for basic things like adding, deleting and updating User profiles. Along with it, I'll use for all other querying purposes, for instance to find out whether a username already exists and to get all users for administrative purposes and stuff like that. My questions What is the benefit of singleton pattern? Which thing is most apt here? All static methods or a singleton pattern? Please compare both of them. regards shahensha P.S. The database is bigger than this. Here I am talking only about the tables which I'll be using for storing User Information.

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  • Caching factory design

    - by max
    I have a factory class XFactory that creates objects of class X. Instances of X are very large, so the main purpose of the factory is to cache them, as transparently to the client code as possible. Objects of class X are immutable, so the following code seems reasonable: # module xfactory.py import x class XFactory: _registry = {} def get_x(self, arg1, arg2, use_cache = True): if use_cache: hash_id = hash((arg1, arg2)) if hash_id in _registry: return _registry[hash_id] obj = x.X(arg1, arg2) _registry[hash_id] = obj return obj # module x.py class X: # ... Is it a good pattern? (I know it's not the actual Factory Pattern.) Is there anything I should change? Now, I find that sometimes I want to cache X objects to disk. I'll use pickle for that purpose, and store as values in the _registry the filenames of the pickled objects instead of references to the objects. Of course, _registry itself would have to be stored persistently (perhaps in a pickle file of its own, in a text file, in a database, or simply by giving pickle files the filenames that contain hash_id). Except now the validity of the cached object depends not only on the parameters passed to get_x(), but also on the version of the code that created these objects. Strictly speaking, even a memory-cached object could become invalid if someone modifies x.py or any of its dependencies, and reloads it while the program is running. So far I ignored this danger since it seems unlikely for my application. But I certainly cannot ignore it when my objects are cached to persistent storage. What can I do? I suppose I could make the hash_id more robust by calculating hash of a tuple that contains arguments arg1 and arg2, as well as the filename and last modified date for x.py and every module and data file that it (recursively) depends on. To help delete cache files that won't ever be useful again, I'd add to the _registry the unhashed representation of the modified dates for each record. But even this solution isn't 100% safe since theoretically someone might load a module dynamically, and I wouldn't know about it from statically analyzing the source code. If I go all out and assume every file in the project is a dependency, the mechanism will still break if some module grabs data from an external website, etc.). In addition, the frequency of changes in x.py and its dependencies is quite high, leading to heavy cache invalidation. Thus, I figured I might as well give up some safety, and only invalidate the cache only when there is an obvious mismatch. This means that class X would have a class-level cache validation identifier that should be changed whenever the developer believes a change happened that should invalidate the cache. (With multiple developers, a separate invalidation identifier is required for each.) This identifier is hashed along with arg1 and arg2 and becomes part of the hash keys stored in _registry. Since developers may forget to update the validation identifier or not realize that they invalidated existing cache, it would seem better to add another validation mechanism: class X can have a method that returns all the known "traits" of X. For instance, if X is a table, I might add the names of all the columns. The hash calculation will include the traits as well. I can write this code, but I am afraid that I'm missing something important; and I'm also wondering if perhaps there's a framework or package that can do all of this stuff already. Ideally, I'd like to combine in-memory and disk-based caching.

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  • What is the difference between industrial development and open source development?

    - by Ida
    Intuitively, I think open source development should be much more "casual" than industrial development process (like in Microsoft). Because for OSS development: Duty separation is not that strict than in big companies (maybe developers == testers in open source development?) People come in and out of the open source community, much more frequently than in big companies However, above are just my guesses. I really want to know more about the major difference between the open source and industrial development. Is their division of duty totally different (e.g., is there a leader/manager-like role in open source development?)? Maybe it is their communication style that differs a lot? Or their workflow? Please share your opinions. Thanks a lot!

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  • Augmenting functionality of subclasses without code duplication in C++

    - by Rob W
    I have to add common functionality to some classes that share the same superclass, preferably without bloating the superclass. The simplified inheritance chain looks like this: Element -> HTMLElement -> HTMLAnchorElement Element -> SVGElement -> SVGAlement The default doSomething() method on Element is no-op by default, but there are some subclasses that need an actual implementation that requires some extra overridden methods and instance members. I cannot put a full implementation of doSomething() in Element because 1) it is only relevant for some of the subclasses, 2) its implementation has a performance impact and 3) it depends on a method that could be overridden by a class in the inheritance chain between the superclass and a subclass, e.g. SVGElement in my example. Especially because of the third point, I wanted to solve the problem using a template class, as follows (it is a kind of decorator for classes): struct Element { virtual void doSomething() {} }; // T should be an instance of Element template<class T> struct AugmentedElement : public T { // doSomething is expensive and uses T virtual void doSomething() override {} // Used by doSomething virtual bool shouldDoSomething() = 0; }; class SVGElement : public Element { /* ... */ }; class SVGAElement : public AugmentedElement<SVGElement> { // some non-trivial check bool shouldDoSomething() { /* ... */ return true; } }; // Similarly for HTMLAElement and others I looked around (in the existing (huge) codebase and on the internet), but didn't find any similar code snippets, let alone an evaluation of the effectiveness and pitfalls of this approach. Is my design the right way to go, or is there a better way to add common functionality to some subclasses of a given superclass?

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  • Should all, none, or some overriden methods call Super?

    - by JoJo
    When designing a class, how do you decide when all overridden methods should call super or when none of the overridden methods should call super? Also, is it considered bad practice if your code logic requires a mixture of supered and non-supered methods like the Javascript example below? ChildClass = new Class.create(ParentClass, { /** * @Override */ initialize: function($super) { $super(); this.foo = 99; }, /** * @Override */ methodOne: function($super) { $super(); this.foo++; }, /** * @Override */ methodTwo: function($super) { this.foo--; } }); After delving into the iPhone and Android SDKs, I noticed that super must be called on every overridden method, or else the program will crash because something wouldn't get initialized. When deriving from a template/delegate, none of the methods are supered (obviously). So what exactly are these "je ne sais quoi" qualities that determine whether a all, none, or some overriden methods should call super?

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  • Methods of ordering function definitions in code

    - by xralf
    When I work on some programming project (usually command line application in Python with many switches), I'm usually creating about 30 and more functions. Most of the functions are in one file (except some helpers that I utilize in more projects). Some of the functions are called on particular switch (like -p or --print) but many functions do some helper computations, print operations or database operations because I don't want to main functions be too large. When I have an idea for a new functionality I often put new functions randomly to the file. Should I think more about it and place it to some particular place? Are there some methods for this?

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  • Data Transformation Pipeline

    - by davenewza
    I have create some kind of data pipeline to transform coordinate data into more useful information. Here is the shell of pipeline: public class PositionPipeline { protected List<IPipelineComponent> components; public PositionPipeline() { components = new List<IPipelineComponent>(); } public PositionPipelineEntity Process(Position position) { foreach (var component in components) { position = component.Execute(position); } return position; } public PositionPipeline RegisterComponent(IPipelineComponent component) { components.Add(component); return this; } } Every IPipelineComponent accepts and returns the same type - a PositionPipelineEntity. Code: public interface IPipelineComponent { PositionPipelineEntity Execute(PositionPipelineEntity position); } The PositionPipelineEntity needs to have many properties, many which are unused in certain components and required in others. Some properties will also have become redundant at the end of the pipeline. For example, these components could be executed: TransformCoordinatesComponent: Parse the raw coordinate data into a Coordinate type. DetermineCountryComponent: Determine and stores country code. DetermineOnRoadComponent: Determine and store whether coordinate is on a road. Code: pipeline .RegisterComponent(new TransformCoordinatesComponent()) .RegisterComponent(new DetermineCountryComponent()) .RegisterComponent(new DetermineOnRoadComponent()); pipeline.Process(positionPipelineEntity); The PositionPipelineEntity type: public class PositionPipelineEntity { // Only relevant to the TransformCoordinatesComponent public decimal RawCoordinateLatitude { get; set; } // Only relevant to the TransformCoordinatesComponent public decimal RawCoordinateLongitude { get; set; } // Required by all components after TransformCoordinatesComponent public Coordinate CoordinateLatitude { get; set; } // Required by all components after TransformCoordinatesComponent public Coordinate CoordinateLongitude { get; set; } // Set in DetermineCountryComponent, not required anywhere. // Requires CoordinateLatitude and CoordinateLongitude (TransformCoordinatesComponent) public string CountryCode { get; set; } // Set in DetermineOnRoadComponent, not required anywhere. // Requires CoordinateLatitude and CoordinateLongitude (TransformCoordinatesComponent) public bool OnRoad { get; set; } } Problems: I'm very concerned about the dependency that a component has on properties. The way to solve this would be to create specific types for each component. The problem then is that I cannot chain them together like this. The other problem is the order of components in the pipeline matters. There is some dependency. The current structure does not provide any static or runtime checking for such a thing. Any feedback would be appreciated.

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  • WEBCAST: Strategies for Managing the Oracle Database Lifecycle

    - by Scott McNeil
    Thursday November 110:00 a.m. PST / 1:00 p.m. EST Join us for a live Webcast and see how Oracle Enterprise Manager 12c makes database lifecycle management easier. You’ll learn how to: Simplify database configurations thanks to extensive automation for discovery and change detection Improve IT service levels with Oracle’s next-generation database patching and provisioning automation Ensure consistency and compliance with comprehensive database change management Register today. Stay Connected: Twitter | Facebook | YouTube | Linkedin | NewsletterDownload the Oracle Enterprise Manager Cloud Control12c Mobile app

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  • Dealing with curly brace soup

    - by Cyborgx37
    I've programmed in both C# and VB.NET for years, but primarily in VB. I'm making a career shift toward C# and, overall, I like C# better. One issue I'm having, though, is curly brace soup. In VB, each structure keyword has a matching close keyword, for example: Namespace ... Class ... Function ... For ... Using ... If ... ... End If If ... ... End If End Using Next End Function End Class End Namespace The same code written in C# ends up very hard to read: namespace ... { class ... { function ... { for ... { using ... { if ... { ... } if ... { ... } } } // wait... what level is this? } } } Being so used to VB, I'm wondering if there's a technique employed by c-style programmers to improve readability and to ensure that your code ends up in the correct "block". The above example is relatively easy to read, but sometimes at the end of a piece of code I'll have 8 or more levels of curly braces, requiring me to scroll up several pages to figure out which brace ends the block I'm interested in.

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  • Quick Tip - Speed a Slow Restore from the Transaction Log

    - by KKline
    Here's a quick tip for you: During some restore operations on Microsoft SQL Server, the transaction log redo step might be taking an unusually long time. Depending somewhat on the version and edition of SQL Server you've installed, you may be able to increase performance by tinkering with the readahead performance for the redo operations. To do this, you should use the MAXTRANSFERSIZE parameter of the RESTORE statement. For example, if you set MAXTRANSFERSIZE=1048576, it'll use 1MB buffers. If you...(read more)

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  • Advice on developing a social network [on hold]

    - by Siraj Mansour
    I am doing research on assembling a team, using the right tools, and the cost to develop a highly responsive social network that is capable of dealing with a lot of users. Similar to the Facebook concept but using the basics package for now. Profile, friends, posts, updates, media upload/download, streaming, chat and Inbox messaging are all in the package. We certainly do not expect it to be as popular as Facebook or handle the same number of users and requests, but in its own game it has to be a monster, and expandable for later on. Neglecting the hosting, and servers part, i am looking for technical advise and opinions, on what kind of team i need ? how many developers ? their expertise ? What are the right tools ? languages ? frameworks ? environments ? Any random ideas about the infrastructure ? Quick thoughts on the development process ? Please use references, if you have any to support your ideas. Development cost mere estimation ? NEGLECTING THE COST OF SERVERS I know my question is too broad but my knowledge is very limited and i need detailed help, for any help you can offer i thank you in advance.

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  • Is nesting types considered bad practice?

    - by Rob Z
    As noted by the title, is nesting types (e.g. enumerated types or structures in a class) considered bad practice or not? When you run Code Analysis in Visual Studio it returns the following message which implies it is: Warning 34 CA1034 : Microsoft.Design : Do not nest type 'ClassName.StructueName'. Alternatively, change its accessibility so that it is not externally visible. However, when I follow the recommendation of the Code Analysis I find that there tend to be a lot of structures and enumerated types floating around in the application that might only apply to a single class or would only be used with that class. As such, would it be appropriate to nest the type sin that case, or is there a better way of doing it?

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  • Is it bad practice to output from within a function?

    - by Nick
    For example, should I be doing something like: <?php function output_message($message,$type='success') { ?> <p class="<?php echo $type; ?>"><?php echo $message; ?></p> <?php } output_message('There were some errors processing your request','error'); ?> or <?php function output_message($message,$type='success') { ob_start(); ?> <p class="<?php echo $type; ?>"><?php echo $message; ?></p> <?php return ob_get_clean(); } echo output_message('There were some errors processing your request','error'); ?> I understand they both achieve the same end result, but are there benefits doing one way over the other? Or does it not even matter?

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  • Should we consider code language upon design?

    - by Codex73
    Summary This question aims to conclude if an applications usage will be a consideration when deciding upon development language. What factors if any could be considered upon language writing could be taken into context. Application Type: Web Question Of the following popular languages, when should we use one or the other? What factors if any could be considered upon language writing could be taken into context. Languages PHP Ruby Python My initial thought is that language shouldn't be considered as much as framework. Things to consider on framework are scalability, usage, load, portability, modularity and many more. Things to consider on Code Writing maybe cost, framework stability, community, etc.

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  • Hosting several HTTP servers on single domain name

    - by Nakilon
    Several people have got a single domain name server.company.com server, where they are now supposed to host their infrastructure or temporal projects, written in different ways even in different programming languages. How do they divide the domain? Split into subdomains: john.server.company.com, kate.server.company.com, etc. This would need a lot of admins' assistance, time, etc. -- there would be no way for John and Kate to do it themselves. Split into url namespaces: server.company.com/john/, server.company.com/kate/, etc. Pro: They now can make a single welcome page at root with any additional info (if they need?) Con: Each server would need to know their namespace string constant, and hrefs like / whould need patching. Split into ports: server.company.com:8080, server.company.com:8081, etc. and make a single :80 welcome page. Pro: They still can make a single welcome page at :80 Con: ??? I would like to know more pros and cons for 2 and 3 solution.

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  • Techniques for separating game model from presentation

    - by liortal
    I am creating a simple 2D game using XNA. The elements that make up the game world are what i refer to as the "model". For instance, in a board game, i would have a GameBoard class that stores information about the board. This information could be things such as: Location Size Details about cells on the board (occupied/not occupied) etc This object should either know how to draw itself, or describe how to draw itself to some other entity (renderer) in order to be displayed. I believe that since the board only contains the data+logic for things regarding it or cells on it, it should not provide the logic of how to draw things (separation of concerns). How can i achieve a good partitioning and easily allow some other entity to draw it properly? My motivations for doing so are: Allow multiple "implementations" of presentation for a single game entity Easier porting to other environments where the presentation code is not available (for example - porting my code to Unity or other game technology that does not rely on XNA).

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  • Methodologies for Managing Users and Access?

    - by MadBurn
    This is something I'm having a hard time getting my head around. I think I might be making it more complicated than it is. What I'm trying to do is develop a method to store users in a database with varying levels of access, throughout different applications. I know this has been done before, but I don't know where to find how they did it. Here is an example of what I need to accomplish: UserA - Access to App1, App3, App4 & can add new users to App3, but not 4 or 1. UserB - Access to App2 only with ReadOnly access. UserC - Access to App1 & App4 and is able to access Admin settings of both apps. In the past I've just used user groups. However, I'm reaching a phase where I need a bit more control over each individual user's access to certain parts of the different applications. I wish this were as cut and dry as being able to give a user a role and let each role inherit from the last. Now, this is what I need to accomplish. But, I don't know any methods of doing this. I could easily just design something that works, but I know this has been done and I know this has been studied and I know this problem has been solved by much better minds than my own. This is for a web application and using sql server 2008. I don't need to store passwords (LDAP) and the information I need to store is actually very limited. Basically just username and access.

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  • Does your programming knowledge decrease if you don't practice?

    - by Codereview
    I'm a beginner programmer, I study languages such as C/C++/Python and Java (Mainly focused on C++). I'm What you'd call "Young and inexperienced" and I admit that because I can't claim otherwise. As a student I have many other problems besides programming.I practice programming as often as I can, and especially because my teacher gives me a lot more exercises than the rest of the class (It's a very low level), so oftentimes I spend weeks doing something else such as school projects or sports, or travelling, anything besides programming. Don't get me wrong though, I love programming, I love to build functional code, to watch as a program comes alive at the push of a button and to learn as much as I can - I simply don't have much time for it. Straight to the question, now: does your programming knowledge decrease as time passes and you don't practice? You may ask "How much time do you mean?". I don't mean a specific amount of time, but for reference you could take a month-two or even a year as an example. By knowledge I mean anything: From syntax to language functionality.

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  • Should I forward the a call to .Equals onto .Equals<T>?

    - by Jaimal Chohan
    So, I've got you bog standard c# object, overriding Equalsand implementing IEquatable public override int GetHashCode() { return _name.GetHashCode(); } public override bool Equals(object obj) { return Equals(obj as Tag) } #region IEquatable<Tag> Members public bool Equals(Tag other) { if (other == null) return false; else return _name == other._name; } #endregion Now, for some reason, I used to think that forwarding the calls from Equals into Equals was bad, no idea why, perhaps I read it a long time ago, anyway I'd write separate (but logically same) code for each method. Now I think forwarding Equals to Equals is okay, for obvious reasons, but for the life me I can't remember why I thought it wasn't before. Any thoughts?

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  • Starting all over again?

    - by kyndigs
    Have you ever been developing something and just came to a point where you think that this is rubbish, the design is bad and although I will lose time it will be better to just start all over again? What should you consider before making this step? I know it can be drastic in some cases, is it best to just totally ignore what you did before, or take some of the best bits from it? Some real life examples would be great.

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  • Clean MVC design when there is viewer latency

    - by Tony Suffolk 66
    It isn't clear if this question has already been answered, so apologies in advance if this is a duplicate : I am implementing a game and trying to design around a clean MVC pattern - so my Control plane will implement the rules of the game (but not how the game is displayed), and the View plane implements how the game is displayed, and user iteraction - i.e. what game items or controls the user has activated. The challenge that I have is this : In my game the Control Plane can move game items more or less instaneously (The decision about what item to place where - and some of the initial consequences of that placement are reasonably trivial to calculate), but I want to design the Control Plane so that the View plane can display these movements either instaneously or using movement animations. The other complication is that player interaction must be locked out while those game items are moving (similar to chess - you can't attack an opposing piece as it moves past one of your pieces) So do I : Implement all the logic in the Control Plane asynchronously - and separate the descision making from the actions - so the Control plane decides piece 'A' needs to move to a given place - tells the view plane, and but does not implement the move in data until the view plane informs the control plane that the move/animation is complete. A lot of interlock points between the two layers. Implement all the control plane logic in one place - decisions and movement (keeping track of what moved where), and pass all the movements in one go to the View plane to do with what it will. Control Plane is almost fire and forget here. A hybrid of 1 & 2 - The control plane implements all the moves in a temporary data store - but maintains a second store which reflects what is actually visible to the viewer, based on calls and feedback from the View plane. All 3 are relatively easy to implement (target language is python), but having never done a clean MVC pattern with view latency before - I am not sure which design is best

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  • Everything has an Interface [closed]

    - by Shane
    Possible Duplicate: Do I need to use an interface when only one class will ever implement it? I am taking over a project where every single real class is implementing an Interface. The vast majority of these interfaces are implemented by a single class that share a similar name and the exact same methods (ex: MyCar and MyCarImpl). Almost no 2 classes in the project implement more than the interface that shares its name. I know the general recommendation is to code to an interface rather than an implementation, but isn't this taking it a bit too far? The system might be more flexible in that it is easier to add a new class that behaves very much like an existing class. However, it is significantly harder to parse through the code and method changes now require 2 edits instead of 1. Personally, I normally only create interfaces when there is a need for multiple classes to have the same behavior. I subscribe to YAGNI, so I don't create something unless I see a real need for it. Am I doing it all wrong or is this project going way overboard?

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  • Let your Signature Experience drive IT-decision making

    - by Tania Le Voi
    Today’s CIO job description:  ‘’Align IT infrastructure and solutions with business goals and objectives ; AND while doing so reduce costs; BUT ALSO, be innovative, ensure the architectures are adaptable and agile as we need to act today on the changes that we may request tomorrow.”   Sound like an unachievable request? The fact is, reality dictates that CIO’s are put under this type of pressure to deliver more with less. In a past career phase I spent a few years as an IT Relationship Manager for a large Insurance company. This is a role that we see all too infrequently in many of our customers, and it’s a shame.  The purpose of this role was to build a bridge, a relationship between IT and the business. Key to achieving that goal was to ensure the same language was being spoken and more importantly that objectives were commonly understood - hence service and projects were delivered to time, to budget and actually solved the business problems. In reality IT and the business are already married, but the relationship is most often defined as ‘supplier’ of IT rather than a ‘trusted partner’. To deliver business value they need to understand how to work together effectively to attain this next level of partnership. The Business cannot compete if they do not get a new product to market ahead of the competition, or for example act in a timely manner to address a new industry problem such as a legislative change. An even better example is when the Application or Service fails and the Business takes a hit by bad publicity, being trending topics on social media and losing direct revenue from online channels. For this reason alone Business and IT need the alignment of their priorities and deliverables now more than ever! Take a look at Forrester’s recent study that found ‘many IT respondents considering themselves to be trusted partners of the business but their efforts are impaired by the inadequacy of tools and organizations’.  IT Meet the Business; Business Meet IT So what is going on? We talk about aligning the business with IT but the reality is it’s difficult to do. Like any relationship each side has different goals and needs and language can be a barrier; business vs. technology jargon! What if we could translate the needs of both sides into actionable information, backed by data both sides understand, presented in a meaningful way?  Well now we can with the Business-Driven Application Management capabilities in Oracle Enterprise Manager 12cR2! Enterprise Manager’s Business-Driven Application Management capabilities provide the information that IT needs to understand the impact of its decisions on business criteria.  No longer does IT need to be focused solely on speeds and feeds, performance and throughput – now IT can understand IT’s impact on business KPIs like inventory turns, order-to-cash cycle, pipeline-to-forecast, and similar.  Similarly, now the line of business can understand which IT services are most critical for the KPIs they care about. There are a good deal of resources on Oracle Technology Network that describe the functionality of these products, so I won’t’ rehash them here.  What I want to talk about is what you do with these products. What’s next after we meet? Where do you start? Step 1:  Identify the Signature Experience. This is THE business process (or set of processes) that is core to the business, the one that drives the economic engine, the process that a customer recognises the company brand for, reputation, the customer experience, the process that a CEO would state as his number one priority. The crème de la crème of your business! Once you have nailed this it gets easy as Enterprise Manager 12c makes it easy. Step 2:  Map the Signature Experience to underlying IT.  Taking the signature experience, map out the touch points of the components that play a part in ensuring this business transaction is successful end to end, think of it like mapping out a critical path; the applications, middleware, databases and hardware. Use the wealth of Enterprise Manager features such as Systems, Services, Business Application Targets and Business Transaction Management (BTM) to assist you. Adding Real User Experience Insight (RUEI) into the mix will make the end to end customer satisfaction story transparent. Work with the business and define meaningful key performance indicators (KPI’s) and thresholds to enable you to report and action upon. Step 3:  Observe the data over time.  You now have meaningful insight into every step enabling your signature experience and you understand the implication of that experience on your underlying IT.  Watch if for a few months, see what happens and reconvene with your business stakeholders and set clear and measurable targets which can re-define service levels.  Step 4:  Change the information about which you and the business communicate.  It’s amazing what happens when you and the business speak the same language.  You’ll be able to make more informed business and IT decisions. From here IT can identify where/how budget is spent whether on the level of support, performance, capacity, HA, DR, certification etc. IT SLA’s no longer need be focused on metrics such as %availability but structured around business process requirements. The power of this way of thinking doesn’t end here. IT staff get to see and understand how their own role contributes to the business making them accountable for the business service. Take a step further and appraise your staff on the business competencies that are linked to the service availability. For the business, the language barrier is removed by producing targeted reports on the signature experience core to the business and therefore key to the CEO. Chargeback or show back becomes easier to justify as the ‘cost of day per outage’ can be more easily calculated; the business will be able to translate the cost to the business to the cost/value of the underlying IT that supports it. Used this way, Oracle Enterprise Manager 12c is a key enabler to a harmonious relationship between the end customer the business and IT to deliver ultimate service and satisfaction. Just engage with the business upfront, make the signature experience visible and let Enterprise Manager 12c do the rest. In the next blog entry we will cover some of the Enterprise Manager features mentioned to enable you to implement this new way of working.  

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