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• What's Up for "We're Almost There" Wednesday

  - by Oracle OpenWorld Blog Team

   By Karen Shamban Wow - can't believe we're looking at Wednesday already!  Still so much to do, places to go, people to talk with. The last day for the Exhibition Halls is Wednesday, so be sure to spend time there if you haven't done so already. And don't forget (as if you would) that the famed Oracle Appreciation Event is Wednesday night on Treasure Island.  Here are just some of the big things happening Wednesday, October 3: Registration Moscone West, Moscone South, Hilton San Francisco, Westin St. Francis, Hotel Nikko, 7:00 a.m. - 6:30 p.m. Oracle OpenWorld Keynote featuring Oracle executives John Fowler, Edward Screven, and Juan Loiaza Moscone North Hall D, 8:00 a.m. - 9:45 a.m. Exhibition Halls Open Moscone South and Moscone West, 9:45 a.m. - 4:00 p.m. General Sessions Various times and locations Sessions, Demos, Labs Various times and locations Oracle Appreciation Event, featuring Pearl Jam, with Kings of Leon and X Treasure Island, 7:30 p.m. - 1:00 a.m. (note: must have approved wristband to attend) After what is sure to be a late night, it's good to know that the Thursday keynotes don't start until 9:00 a.m. They're going to be really great, so you won't want to miss them!

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• JavaOne Countdown, Are you ready?

  - by Angela Caicedo

  This is a great time of the year!  Not only does the weather start cooling down a bit, but it's time to get ready for JavaOne 2012.  It feels so long since my last JavaOne (last year I missed it because I was on a mom duty), so this year I couldn't be happier to be this close to the action again.  Have you ever been at JavaOne?  There are a million great reasons to love JavaOne, and the most important for me is the atmosphere of the conference: The Java community is there, and Java is in the air! This year we have more than 450 sessions, and there are HOLs (Hands on labs) to get your hands dirty with code.  In addition, there will be very cool demos, an exhibition hall. and a DEMOground.  During the whole time, you will have the opportunity to interact with the speakers, discuss topics and concerns, and even have a drink! Oh yes, I almost forgot, there will be lots of fun even apart from the technology!  For example there will be a Geek Bike Ride, a Thirsty Bear party, and the Appreciation Party with Pearl Jam and Kings of Leon.  How can this get any better! So, are you ready yet?  Have you registered?  If not, just follow this "Register for JavaOne" link and we'll see you there! P.S.  Little known fact: If you are a student you can get your pass for free!!!

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• [Homework] Online programming editor

  - by VDVLeon

  Hi, For a school project i need to write or use a online programming editor. It is a part of a bigger project. I thought of a java application, php/html/javascript or flash. I have a couple of things i could do: Find a good working application and edit it so it works with the rest of the project Find good parts for a editor and make it working my self (syntax highlighter, auto-indent, autocompletion, etc.) Combination of those two Does anybody know a good editor or have tips for this project or a editor? Thanks for reading, Leon

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• Case Management API by Koen van Dijk

  - by JuergenKress

  Case Management is a new addition to Oracle BPM in release 11.1.1.1.7 (PS6). This new release contains the Case Management engine, see blog Léon at  http://leonsmiers.blogspot.nl/ for more details.  However, currently this release does not contain a case portal. The case management API's, just like the already existing Oracle BPM API's, help in developing a portal page with relative ease. This blog will use some real life examples from the EURent casemanagement application and portal application developed by Oracle. The Oracle BPM Case Management API is a Java Based API that enables developers to programmatically access the new Case Management functionalities. It is an elaborate API that can access all the functionalities of Oracle Case Management. I will describe two of those functionalities in this blog: retrieving case data as DOM (http://www.w3.org/DOM/) and attaching a document to a case. Libraries First of all when creating a Case Management project you will need to attach the following libraries: These contain all the classes that are in the Case Management API. Service client To do anything with the BPM CaseManagement API in general it is necessary to create a CaseManagementServiceClient Object. The Case Management service client is the central piece of the Case Management API. It can be used to retrieve two different types of services. The first is the case stream service and the case service. The case stream service contains functionality to upload and download documents to and from a case. The second one is the CaseService. This service contains all the other functionality acting upon a case including but not limited to: Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: ACM API,adaptive Case Management,BPM,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• WebCenter Customer Spotlight: Instituto Mexicano de la Propiedad Industrial

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryInstituto Mexicano de la Propiedad Industrial (IMPI) is a decentralized  federal agency with the goals of protecting and ensuring awareness of industrial property rights in Mexico. IMPI  business objectives were to increase efficiency, improve client service, accelerate services to the public and reduce paper use by digitizing management of necessary documentation for patent and trademark submissions and approvals. IMPI  implemented  Oracle WebCenter Content to develop electronic inquiry service by digitizing and managing documents and a public Web site making patent-related information easily available online. With the implemented solution IMPI increased the number of monthly inquires from 200 in person consultations to 80,000 electronic consultations and the number of trademark record inquiries from 30,000 to 300,000. Company OverviewInstituto Mexicano de la Propiedad Industrial (IMPI) is a decentralized federal agency with the goals of protecting and ensuring awareness of industrial property rights in Mexico. IMPI is responsible for registering and publicizing inventions, distinctive signs, trademarks, and patents. In addition to its Mexico City headquarters, IMPI has five regional offices.  Business Challenges IMPI  business objectives were to increase efficiency by automating internal operations and patent and trademark-related procedures and services, improve client service by simplifying patent and trademark procedures, accelerate services to the public and reduce paper use by digitizing management of necessary documentation for patent and trademark submissions and approvals. Solution DeployedIMPI worked with Oracle Consulting to implement Oracle WebCenter Content to develop electronic inquiry service - services that were previously provided in person only - by digitizing and managing documents. They use Oracle Database 11g, Enterprise Edition to manage data for all mission-critical systems, automating patent and trademark transactions, providing consistent, readily available, and accurate data. IMPI developed a Web site to support newly digitized information with simple and flexible interfaces, making patent-related information easily available online to the public. Business ResultsWith the implemented solution IMPI increased the number of monthly inquires  from 200 in person consultations to 80,000 electronic consultations and the number of trademark record inquiries from 30,000 to 300,000. “Oracle WebCenter Content structure is unique. It lets us separately manage communication with other applications and databases, and performs content management itself. It’s a stable tool, at an appropriate cost, that lets us develop and provide reliable electronic services.” Eugenio Ponce de León, Divisional Director of Systems and Technology, Instituto Mexicano de la Propiedad Industrial Additional Information Instituto Mexicano de la Propiedad Customer Snapshot Oracle WebCenter Content

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• 25 reasons to attend JavaOne 2012

  - by arungupta

  17th JavaOne is just around the corner, less than 3 weeks away! If you are still thinking about registering for the conference, here are my top 25 reasons to attend the conference: Biggest gathering of Java geeks in the world Latest and greatest content with 475 technical sessions/Birds of Feathers/Hands-on labs sessions (about 20% more from last year) Reduced number of keynotes to accommodate room for more technical content No product pitches, exclusive focus on technology (I can tell you that from my experience as a track lead) Sessions are divided in different in-depth technical tracks to focus on Java technology that most interests you Reruns of several popular sessions Experts and Practitioners-led HOLs and tutorials Rock star speakers, panelists, faculties, and instructors. Meet several Java Champions and JUG leaders from all around the world Engage with speakers and discuss with fellow developers in a casual setting with lots of networking space A complete conference dedicated for Java Embedded Extensive and fast-paced hands-on University Sessions on Sunday, learn while you are at the conference. You can register for Java University only or attend with the conference. Dukes Choice Awards recognize and celebrate the most innovative usage of the Java platform DEMOgrounds and Exhibition Hall provide extensive opportunities for networking and engagement with the biggest names in Java (dedicated hours on each day as well) Dedicated day for Java User Groups and Communities (GlassFish Community Event and NetBeans Community Day) Multiple registration packages to meet your needs Pay for 4 full conference passes and get a fifth one free Students and Bloggers get a free pass Geek Bike Ride with fellow speakers and attendees in a casual setting Greenest conference on the plane Enjoy different cuisines in the San Francisco city, take a trip to Alcatraz or Napa Valley or go running on the crooked street ;-) There are tons of tourist opportunities in/around San Francisco. Tons of parties during the conference, in the evening, late night, and early mornings. Don't forget Thirsty Bear Party! Pearl Jam and Kings of Leon at Appreciation Party Oracle Music Festival at Yerba Buena Gardens Grab the bragging rights "I have attended JavaOne"! Learn a new skill, build new connections, conceive a new idea and push the boundaries of Java in the most important educational and networking event of the year for Java developers and enthusiasts. With so much geekgasm going on during the 5 days of JavaOne, is there a reason for you to wait ? Register for the conference now! Grab your buttons, banners, and other collateral at JavaOne Toolkit. You can also send an email to [email protected]. And reach out to us using different social media channels ... As a 13 year veteran of the conference, I can tell this is some thing every Java developer must experience! I will be there, will you ?

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• Purple Cows, Copernicus, and Shampoo – Lessons in Customer Experience

  - by Christina McKeon

  What makes a great customer experience? And, why should you or your organization care? These are the questions that set the stage for the Oracle Customer Experience Summit, which kicked off yesterday in San Francisco. Day 1: The first day was filled with demos and insights from customer experience experts and Oracle customers sharing what it takes to deliver great customer experiences. Author Seth Godin delivered an entertaining presentation that included an in-depth exploration of the always-connected, always-sharing experience revolution that we are witnessing and yes, talked about the purple cow. It turns out that customer experience is your way to be the purple cow. Before everyone headed out to see Pearl Jam and Kings of Leon at the Oracle customer appreciation event, the day wrapped up with a discussion around building a customer-centric culture. Where do you start? Whom does it involve? What are some pitfalls to avoid? Day 2: The second day addressed the details behind all the questions brought up at the end of Day 1. Before you start on a customer experience initiative, Paul Hagen noted that you must understand you will forge a path similar to Copernicus. You will be proposing ideas and approaches that challenge current thinking in your organization. Just as Copernicus' heliocentric theory started a scientific revolution, your customer-centric efforts will start an experience revolution. If you think customer experience is like a traditional marketing approach, think again. It’s not about controlling your customers and leading them where you want them to go. It might sound like heresy to some, but your customers are already in control, whether or not your company realizes and acknowledges it. And, to survive and thrive, you'll have to focus on customers by thinking outside-in and working towards a brand that is better and more authentic. We learned how Vail Resorts takes this customer-centric approach. Employees must experience the mountain themselves and understand the experience from the guest’s standpoint. This has created a culture where employees do things for guests that are not expected. We also learned a valuable lesson in designing and innovating customer-centered experiences from Kerry Bodine. First you make the thing, and then you make the thing right. In this case, the thing is customer experience. Getting customer experience right means iterative prototyping and testing of your ideas. This is where shampoo comes in—think lather, rinse, repeat. Be prepared to keep repeating until the customer experience is right. Many of these sessions will be posted to YouTube in the coming weeks so be sure to subscribe to our CX channel.

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• A "First" at Oracle OpenWorld

  - by Kathryn Perry

  A guest post by Adam May, Director, Fusion CRM, Oracle Applications Development There are always firsts at OpenWorld. These firsts keep the conference fresh and are the reason people come back year after year. An important first this year is our Fusion CRM customers who are using the product and deriving real benefit from Fusion CRM. Everyone can learn from and interact with them -- including us!  We love talking to customers, especially those who are using our solutions in unexpected ways because they challenge us! At previous OpenWorlds, we presented our overall Fusion vision and our plans for Fusion CRM. Those presentations helped customers plan their strategies and map out their new release uptakes. Fast forward to March of this year when the first Fusion CRM customer went live. Since then we've watched the pace of go-lives accelerate every single month. Now we're at the threshold of another OpenWorld -- with over 45,000 attendees, 2,500 sessions and LOTS of other activities. To avoid having our customers curl into a ball with sensory overload, we designed a Focus On Document to outline the most important Fusion CRM activities. Here are some of the highlights: Anthony Lye's "Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap" on Monday at 3:15 p.m. The CRM Pavilion, open in Moscone West from Monday through Wednesday; features our strategic Fusion CRM partners and provides live demonstrations of their capabilities General Session: "Oracle Fusion CRM--Improving Sales Effectiveness, Efficiency, and Ease of Use" on Tuesday at 11:45 a.m.; features Anthony Lye and Deloitte "Meet the Fusion CRM Experts" on Tuesday at 5:00 p.m.; this session gives customers the opportunity to interact one-on-one with Fusion experts divided into eight categories of expertise CRM Social Reception on Tuesday from 6-8 p.m.; there's no better way to spend the early evening than discussing Fusion CRM with Oracle experts and strategic partners over appetizers and drinks Wednesday night is Oracle's Customer Appreciation event; enjoy Pearl Jam, Kings of Leon, etc. beginning at 7:30 p.m. at Treasure Island Be sure to drink plenty of water before sleeping Wednesday night and don't stay out too late because we have lots of great content on Thursday; at the top of the list is "Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement" at 11:15 a.m. We hope you have a fantastic experience at OpenWorld 2012! And here's a little video treat to whet your appetite: http://www.youtube.com/user/FusionAppsAtOracle

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• OpenWorld in Small Bites

  - by Kathryn Perry

  Fifty thousand attendees -- that's bigger than the cities some of us live in. Monday morning it took 20 minutes to get from Hall D in Moscone North to a conference room in Moscone South -- the crowds were crushing! A great start to a great week! Larry is as big a name as ever on the program schedule and on the Moscone stage. People were packed in Hall D and clustered around every big screen TV. He stayed on script as he laid out Oracle's SaaS, PaaS, and IaaS strategies. Every seat in Chris Leone's Fusion Apps Cloud Overview was filled on Monday morning. Oracle employees who wanted to get in were turned away. And the same thing happened in the repeat session on Wednesday. Our newest suite of apps is hot! Speaking of hot, the weather was made to order. Then it turned very San Francisco-like on Wednesday afternoon. Downright cold for those who trusted SF temps to hold in the 80's. Who did you follow on Twitter during the conference? So many voices, opinions, and convos! Great combo of social media and sharp minds. Be sure to follow @larryellison, @stevenrmiranda, and @Oracle for updates and MyPOVs. Keywords for the Apps customers at the conference were cloud, mobile, and social. Every day, every session, every speaker. Wednesday afternoon, 4 pm at the Four Seasons hotel. A large roomful of analysts and influencers firing questions at a panel of eight Fusion customers. Steve Miranda moderating. Good energy and a great exchange of information and confidence. Word on the street is that OpenWorld has outgrown San Francisco -- but moving it seems unthinkable. The city isn't just a backdrop for an industry conference - it's a headliner right up there with Larry Ellison and Pearl Jam. As you can imagine, electrical outlets were in high demand at every venue. The most popular hotels and bars near Moscone designed their interiors around accessible electrical power strips. People are plenty willing to buy a drink while they grab a charge. Wednesday afternoon, 4 pm at the Four Seasons hotel. A large roomful of analysts and influencers firing questions at a panel of eight Fusion customers. Steve Miranda moderating. Good energy and a great exchange of information and confidence. Treasure Island in the dark. Eddy Vedder has an amazing voice! And Kings of Leon over delivered on people's expectations. It was cold. It was windy. It was very fun. One analyst said it's the best customer appreciation party in the industry. 

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• EVENT RECAP: Oracle Day & Product Fair - Ft. Lauderdale

  - by cwarticki

  Are you attending any of the Oracle Days and other Events? They are fantastic!  Keep track of the Oracle Events by following @OracleEvents on Twitter.  Also, stay in the know by subscribing to one of the several Oracle Newsletters. Those will also keep you posted of upcoming in-person and webcast events. From the Oracle Events website, simply navigate to your geography and refine your options to locate what interests you. You can also perform keyword searches. Today, I had the opportunity to participate in the Oracle Day & Product Fair in Ft. Lauderdale, Florida  Thanks to those who stopped by to ask your support questions and watched me demo My Oracle Support features and best practices. (Bob Stanoch, Sales Consulting Manager giving the 2nd keynote address on Exadata below) Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} It was a pleasant surprise to run into my former Oracle colleague Josh Tieso.  Josh (pictured right) is Sr. Oracle DBA at United Healthcare. He used to work for Oracle Support years ago but for the last 6 years at UHC. Josh is a member of the ERP DBA team, working with Exalogic, Oracle ERP R12, & RAC. Along the exhibit/vendor row, I met with Marco Gangano, National Sales Manager at Mythics. It was great getting to meet Marco and I look forward to working with his company with regards to Support Best Practices. In addition, Lissette Paez (left) was representing TAM Training.  TAM Training is an Oracle University, award-winning training partner.  They cover training across the scope of Oracle products with 7 facilities in the U.S.  Lissette and I have done a couple of these Oracle Days before.  It's great to see familiar faces.  A little while ago, I was down in this area to work with Citrix with an onsite session on Support Best Practices.  Pablo Leon and Alberto Gonzalez (right)came to chat with me over at the Support booth.  They wanted to know when I was giving my session.  Unfortunately, not this time guys. I'm on booth duty only. Keep in touch. Many thanks to our sponsors: BIAS, Cloudera, Intel and TekStream Solutions.Come attend one of the many Oracle Days & other events planned for you. -Chris WartickiGlobal Customer Management

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• Welcome to the SOA &amp; E2.0 Partner Community Forum

  - by Jürgen Kress

  With more than 200 registrations the SOA & E2.0 Partner Community Forum is a huge success!   Conference program Is available online: http://tinyurl.com/soaforumagenda Agenda Tuesday March 15th 2011 12:15 Welcome & Introduction – Hans Blaas & Jürgen Kress, Oracle 12:30 Oracle Middleware Strategy and Information on Application Grid and Exalogic - Andrew Sutherland, Oracle 13:15 Managing Online Customer, Partner and Employee Engagement Oracle E2.0 Solutions - Andrew Gilboy, Oracle 14:00 Coffee Break 14:30 Partner SOA/ BPM Reference Case – Leon Smiers, Capgemini 15:15 Partner WebCenter/ UCM Reference Case – Vikram Setia, Infomentum 16.00 Break 16.30 SOA and BPM 11gR1 PS3 Update – David Shaffer 17:00 Why specialization is important for Partners – Nick Kritikos, Hans Blaas & Jürgen Kress 17:45 Social Event   Wednesday March 16th 2011 09.00 Welcome & Introduction Day II 09.15 Breakout sessions Round 1 SOA Suite 11g PS3 & OSB Importance of ADF & Jdeveloper SOA Security IDM WebCenter PS3, Whats New E2.0 Sales Plays 10.30 Break 10.45 Breakout sessions Round 2 WebCenter PS3, Whats New Applications Management Enterprise Manager and Amberpoint ADF/WebCenter 11g integration with BPM Suite 11g Importance of ADF & Jdeveloper JCAPS & OC4J migration opportunities for service business 12.00 Lunch 13.00 Breakout sessions Round 3 BPM 11g, Whats New Universal Content Management! 11g SOA Security IDM E2.0 Surrounding Products: ATG, Documaker, Primavera Middleware Industry Value Propositions & Sales Plays 14.30 Break 14.45 Fusion Applications, Rajan Krishnan, Oracle 15.30 SOA & E2.0 Summary & Closing, Hans Blaas & Jürgen Kress, Oracle 15.45 Finish & Departure 16:00 Bus departure   Capgemini Nederland BV Papendorpseweg 100 3500 GN Utrecht The Netherlands Tel: +31 30 689 00 00 For a detailed routedescription by car or public transport please visit: http://www.nl.capgemini.com/pdf/Papendorp_UK.pdf Hotel In case you have not booked your hotel yet, please make your own hotel reservation. You can book your hotel room at the 'Hotel Vianen' at a special rate, by using the Oracle booking code: DDG VIA-GF41422. One night package € 110,- for a single room, including breakfast. Kindly secure your hotel room as soon as possible. The number of rooms is limited! Hotel Vianen Prins Bernhardstraat 75 4132 XE Vianen [email protected] The Netherlands [email protected] Arrival on 14th of March and staying at Hotel Vianen. On 15th of March we have arranged a transfer from Hotel Vianen to the Capgemini Offices. The bus is parked in front of the hotel and will leave at 10.15AM (UTC/GMT+1). Logistics Pass with barcode At your arrival you will receive a pass with a barcode. This pass will give you access to the conference building and the different floors within the building. Please make sure to hand in your pass at the registration desk at the end of the day. Arrival by plane Transfer from Schiphol Airport to Capgemini on 15th of March will be arranged by Oracle. A hostess will be welcoming you at the Meeting Point at Schiphol Airport (this is a red and white large cubicle situated next to Delifrance) The buses will depart from Schiphol Airport at 09.00AM, 09.45AM and 10.30AM (UTC/GMT+1).     For future SOA Partner Community Forums  become a member for registration please visit www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website Technorati Tags: SOA Partner Community Forum,Community,SOA Partner Community,Utrecht 03.2011,OPN,Oracle,Jürgen Kress

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• SOA Community Newsletter October 2013

  - by JuergenKress

  Dear SOA & BPM Partner Community member, Our October newsletter edition focuses on Oracle OpenWorld 2013, highlights, keynotes and all presentations. Thanks to all partners who made the conference a huge success. If you could not come to San Francisco you will find all the details within this newsletter. As the newsletter edition contains a lot of content thus we have three sections - SOA, BPM & ACM, and AppAdvantage & UX. Make sure you share your content with the community, best via twitter @soacommunity #soacommunity! What is new in SOA Suite 12c? At OOW the product management team demonstrated some of the key features of the upcoming version. The important SOA topics are mobile integration and cloud integration - make sure you re-use your existing SOA platform! Bruce Tierney showcased the Agilent mobile integration and you try the new Mobile Order Management for EBS GSE Demo using middleware technology. On cloud integration the product management team presented several OOW sessions and published two whitepapers. As SOA becomes mature the awareness for SOA Governance continues to raise, Introducing Oracle Enterprise Repository Express Workflows and watch Luis Weir: Challenges to Implementing SOA Governance. Thanks to Ronald for the SOA Made Simple | Introduction to SOA series, the next article in the Industrial SOA series is SOA and User Interfaces (UI). Have you achieved successful BPM implementation? Nominate your customer references for the Gartner Business Process Management Excellence Awards 2014. Do you want to showcase the latest BPM Suite? Make sure you use the hosted BPM PS6 (11.1.1.7) demo. Do you want to become an expert in BPM Suite? Attend one of our BPM Bootcamps in Germany, Netherland, Spain or UK! If you can not make it – we offer plenty of on-demand content Advanced BPM Scenarios & BPM Architecture Topics & Process Modeling and Life Cycle & Adaptive Case Management & Smart Application Extensibility with Oracle Process Accelerators. I would also recommend to watch great introduction to Adaptive Case Management the on-demand webcast with Bruce Silver & Ajay Khanna. Thanks to Mark Foster from the A-team for the ACM article series & Leon Smiers for their blog posts. If you accomplished a SOA Suite or BPM Suite project and want to become a certified SOA or BPM expert, we are offering again free vouchers to become a certified SOA & BPM expert (limited to partners in Europe Middle East and Africa). Don't miss this opportunity and become Specialized! Best regards, Jürgen Kress To read the newsletter please visit http://tinyurl.com/soaNewsOctober2013 (OPN Account required) To become a member of the SOA Partner Community please register at http://www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: newsletter,SOA Community newsletter,SOA Community,Oracle,OPN,Jürgen Kress

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• Cientos de Directores Financieros se congregaron en el evento “Innovación y Excelencia en la Función Financiera”

  - by Noelia Gomez

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} El pasado 24 de Octubre tuvo lugar el evento “Innovación y Excelencia en la Función Financiera” en la Fundación Rafael de Pino, Madrid (que ya anunciamos aquí). APD, en colaboración con Oracle, organizaron esta jornada con el objetivo de analizar el proceso de transformación del Director Financiero en las compañías (aquí puedes ver un estudio sobre ello). Enrique Sanchez de Leon, Director de APD, fue el encargado de abrir la jornada con una calurosa bienvenida a los invitados. Tras él, Fernando Rumbero, Iberia Applications Cluster Leader de Oracle , comenzó dando unas pinceladas sobre los cambios a los que los Directores Financieros deben estar preparados para convertirse en parte de la estrategia de la compañía. Después de que todos los ponentes fueran presentados y se acomodaran en su lugar del escenario de aquella gran sala, Oriol Farré, Presales Director de Oracle, tomó la palabra para profundizar sobre el nuevo rol estratégico del Director Financiero y cómo éste se está convirtiendo cada vez más en el catalizador del cambio dentro de las empresas (¿tú lo eres? aquí hablamos de cómo puedes evaluarlo) Por su parte, Maria Jesús Carrato, Profesora de Dirección Financiera Internacional en el IE y Directora Financiera del Grupo SM mostró su visión sobre cómo serán los Departamentos Financieros del futuro. Después llego el turno de Ramón Arguelaguet, Financial Controller & Reporting Senior Manager de Vodafone, que profundizo en la innovación y la transformación lideradas por los Directores Financieros dentro de las organizaciones. Por último, pero no menos importante, Juan Jesús Donoso, Director Económico de Cruz Roja Española, nos mostro el punto de vista de la gestión de una organización sin ánimo de lucro. Finalmente, en la mesa redonda, cada uno de los integrantes dio su punto de vista sobre el nuevo rol de Director Financiero y los nuevos retos a los que se enfrentan. El broche final de la jornada la puso el coctel para abrir paso a un espacio de networking que sin duda los cientos de Directores Financieros aprovecharon para intercambiar puntos de vista, conocer a nuevos compañeros y reencontrarse con muchos otros. Si estuviste en el evento… ¿qué te pareció? Tal vez no encontraste el momento de plantear alguna cuestión. Ahora puedes hacerlo en los comentarios y se lo trasladaremos a los ponentes. Contact 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";}

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• Two Weeks To Go, Still Time to Register

  - by speakjava

  Yes, it's now only two weeks to the start of the 17th JavaOne conference! This will be my ninth JavaOne, I came fairly late to this event, attending for the first time in 2002.  Since then I've missed two conferences, 2006 for the birth of my son (a reasonable excuse I think) and 2010 for reasons we'll not go into here.  I have quite the collection of show devices, I've still got the WoWee robot, the HTC phone for JavaFX, the programmable pen and the Sharp Zaurus.  The only one I didn't keep was the homePod music player (I wonder why?) JavaOne is a special conference for many reasons, some of which I list here: A great opportunity to catch up on the latest changes in the Java world.  This is not just in terms of the platform, but as much about what people are doing with Java to build new and cool applications. A chance to meet people.  We have these things called BoFs, which stands for "Birds of a Feather", as in "Birds of a feather, flock together".  The idea being to have sessions where people who are interested in the same topic don't just get to listen to a presentation, but get to talk about it.  These sessions are great, but I find that JavaOne is as much about the people I meet in the corridors and the discussions I have there as it is about the sessions I get to attend. Think outside the box.  There are a lot of sessions at JavaOne covering the full gamut of Java technologies and applications.  Clearly going to sessions that relate to your area of interest is great, but attending some of the more esoteric sessions can often spark thoughts and stimulate the imagination to go off and do new and exciting things once you get back. Get the lowdown from the Java community.  Java is as much about community as anything else and there are plenty of events where you can get involved.  The GlassFish party is always popular and for Java Champions and JUG leaders there's a couple of special events too. Not just all hard work.  Oracle knows how to throw a party and the appreciation event will be a great opportunity to mingle with peers in a more relaxed environment.  This year Pearl Jam and Kings of Leon will be playing live.  Add free beer and what more could you want? So there you have it.  Just a few reasons for why you want to attend JavaOne this year.  Oh, and of course I'll be presenting three sessions which is even more reason to go.  As usual I've gone for some mainstream ("Custom Charts" for JavaFX) and some more 'out there' ("Java and the Raspberry Pi" and "Gestural Interfaces for JavaFX").  Once again I'll be providing plenty of demos so more than half my luggage this year will consist of a Kinect, robot arm, Raspberry Pis, gamepad and even an EEG sensor. If you're a student there's one even more attractive reason for going to JavaOne: It's Free! Registration is here.  Hope to see you there!

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• Pull/Clone a svn repository into hg with new default branch name?

  - by TheLQ

  I'm forking a project's SVN repo and need to integrate into my Mercurial repo. To keep things simple I have a local hgsubversion repo and a local hg repo. However both the mercurial and hgsubversion repo uses default as their default branch name. My goal here is to put the original code and updates on one branch and my code on the default branch However I have yet to be able to do this. W:\programming\tcsite-svn-test>hg clone http://*HG_SITE*/hg . no changes found updating to branch default 0 files updated, 0 files merged, 0 files removed, 0 files unresolved W:\programming\tcsite-svn-test>hg branch blizzard marked working directory as branch blizzard W:\programming\tcsite-svn-test>hg commit W:\programming\tcsite-svn-test>hg log changeset: 0:be13a9580df0 branch: blizzard tag: tip user: Leon Blakey <[email protected]> date: Fri Jan 14 23:44:25 2011 -0500 summary: Created Blizzard Branch W:\programming\tcsite-svn-test>hg pull http://*SVN_SITE*/svn/ pulling from http://*SVN_SITE*/svn/ .... pulled 23 revisions (run 'hg update' to get a working copy) W:\programming\tcsite-svn-test>hg branch blizzard W:\programming\tcsite-svn-test>hg branches default 23:93642a8890ab <------ blizzard 0:be13a9580df0 Not surprisingly, hgsubversion puts pulled commits into the default branch when I really need them in the blizzard branch. From the docs, there is no way to rename the branch that a commit came from. Frustratingly I can't even come up with a way to do it on a repo with only the hgsubversion repo being pulled from, nothing else. All commits are tied to that one branch no matter what. Is there any suggestions on how to pull changes from an SVN repo and rename the branch to something else?

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• Consume a JSON webservice and process data in Android

  - by user1783391

  I am trying to consume a the webservice below http://62.253.195.179/disaster/webservices/login.php?message=[{"email":"[email protected]","password":"welcome"}] This returns a JSON array [{"companyuserId":"2","name":"ben stein","superiorname":"Leon","departmentId":"26","departmentname":"Development","companyId":"23","UDID":"12345","isActive":"1","devicetoken":"12345","email":"[email protected]","phone":"5456465465654","userrole":"1","chngpwdStatus":"1"}] My code is below try{ String weblink = URLEncoder.encode("http://62.253.195.179/disaster/webservices/login.php?message=[{\"email\":\"[email protected]\",\"password\":\"welcome\"}]"); HttpParams httpParameters = new BasicHttpParams(); int timeoutConnection = 7500; HttpConnectionParams.setConnectionTimeout(httpParameters, timeoutConnection); int timeoutSocket = 7500; HttpConnectionParams.setSoTimeout(httpParameters, timeoutSocket); HttpClient client = new DefaultHttpClient(httpParameters); HttpGet request = new HttpGet(); URI link = new URI(weblink); request.setURI(link); HttpResponse response = client.execute(request); BufferedReader rd = new BufferedReader(new InputStreamReader( response.getEntity().getContent())); result = rd.readLine(); JSONObject myData = new JSONObject(result); JSONArray jArray = myData.getJSONArray(""); JSONObject steps = jArray.getJSONObject(0); String name = steps.getString("name"); } catch (JSONException e) { e.printStackTrace(); } But its not working and I am not 100% sure this is the best way to do it. 11-10 10:49:55.489: E/AndroidRuntime(392): java.lang.IllegalStateException: Target host must not be null, or set in parameters.

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• BPM Suite 11gR1 Released

  - by Manoj Das

  This morning (April 27th, 2010), Oracle BPM Suite 11gR1 became available for download from OTN and eDelivery. If you have been following our plans in this area, you know that this is the release unifying BEA ALBPM product, which became Oracle BPM10gR3, with the Oracle stack. Some of the highlights of this release are: BPMN 2.0 modeling and simulation Web based Process Composer for BPMN and Rules authoring Zero-code environment with full access to Oracle SOA Suite’s rich set of application and other adapters Process Spaces – Out-of-box integration with Web Center Suite Process Analytics – Native process cubes as well as integration with Oracle BAM You can learn more about this release from the documentation. Notes about downloading and installing Please note that Oracle BPM Suite 11gR1 is delivered and installed as part of SOA 11.1.1.3.0, which is a sparse release (only incremental patch). To install: Download and install SOA 11.1.1.2.0, which is a full release (you can find the bits at the above location) Download and install SOA 11.1.1.3.0 During configure step (using the Fusion Middleware configuration wizard), use the Oracle Business Process Management template supplied with the SOA Suite11g (11.1.1.3.0) If you plan to use Process Spaces, also install Web Center 11.1.1.3.0, which also is delivered as a sparse release and needs to be installed on top of Web Center 11.1.1.2.0 Some early feedback We have been receiving very encouraging feedback on this release. Some quotes from partners are included below: “I just attended a preview workshop on BPM Studio, Oracle's BPMN 2.0 tool, held by Clemens Utschig Utschig from Oracle HQ. The usability and ease to get started are impressive. In the business view analysts can intuitively start modeling, then developers refine in their own, more technical view. The BPM Studio sets itself apart from pure play BPMN 2.0 tools by being seamlessly integrated inside a holistic SOA / BPM toolset: BPMN models are placed in SCA-Composites in SOA Suite 11g. This allows to abstract away the complexities of SOA integration aspects from business process aspects. For UIs in BPMN tasks, you have the richness of ADF 11g based Frontends. With BPM Studio we architects have a new modeling and development IDE that gives us interesting design challenges to grasp and elaborate, since many things BPMN 2.0 are different from good ol' BPEL. For example, for simple transformations, you don't use BPEL "assign" any more, but add the transformation directly to the service call. There is much less XPath involved. And, there is no translation from model to BPEL code anymore, so the awkward process model to BPEL roundtrip, which never really worked as well as it looked on marketing slides, is obsolete: With BPMN 2.0 "the model is the code". Now, these are great times to start the journey into BPM! Some tips: Start Projects smoothly, with initial processes being not overly complex and not using the more esoteric areas of BPMN, to manage the learning path and to stay successful with each iteration. Verify non functional requirements by conducting performance and load tests early. As mentioned above, separate all technical integration logic into SOA Suite or Oracle Service Bus. And - share your experience!” Hajo Normann, SOA Architect - Oracle ACE Director - Co-Leader DOAG SIG SOA   "Reuse of components across the Oracle 11G Fusion Middleware stack, like for instance a Database Adapter, is essential. It improves stability and predictability of the solution. BPM just is one of the components plugging into the stack and reuses all other components." Mr. Leon Smiers, Oracle Solution Architect, Capgemini   “I had the opportunity to follow a hands-on workshop held by Clemens for Oracle partners and I was really impressed of the overall offering of BPM11g. BPM11g allows the execution of BPMN 2.0 processes, without having to transform/translate them first to BPEL in order to be executable. The fact that BPMN uses the same underlying service infrastructure of SOA Suite 11g has a lot of benefits for us already familiar with SOA Suite 11g. BPMN is just another SCA component within a SCA composite and can (re)use all the existing components like Rules, Human Workflow, Adapters and Mediator. I also like the fact that BPMN runs on the same service engine as BPEL. By that all known best practices for making a BPEL  process reliable are valid for BPMN processes as well. Last but not least, BPMN is integrated into the superior end-to-end tracing of SOA Suite 11g. With BPM11g, Oracle offers a very competitive product which will have a big effect on the IT market. Clemens and Jürgen: Thanks for the great workshop! I’m really looking forward to my first project using Oracle BPM11g!” Guido Schmutz, Technology Manager / Oracle ACE Director for Fusion Middleware and SOA, Company:  Trivadis Some earlier feedback were summarized in this post.

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• Oracle Fusion Middleware 11g next launch phase - what a week of product releases! Feedback from our

  - by Jürgen Kress

    Product releases: SOA Suite 11gR1 Patch Set 2 (PS2) BPM Suite 11gR1 Released Oracle JDeveloper 11g (11.1.1.3.0) (Build 5660) Oracle WebLogic Server 11gR1 (10.3.3) Oracle JRockit (4.0) Oracle Tuxedo 11gR1 (11.1.1.1.0) Enterprise Manager 11g Grid Control Release 1 (11.1.0.1.0) for Linux x86/x86-64 All Oracle Fusion Middleware 11gR1 Software Download   BPM Suite 11gR1 Released by Manoj Das Oracle BPM Suite 11gR1 became available for download from OTN and eDelivery. If you have been following our plans in this area, you know that this is the release unifying BEA ALBPM product, which became Oracle BPM10gR3, with the Oracle stack. Some of the highlights of this release are: BPMN 2.0 modeling and simulation Web based Process Composer for BPMN and Rules authoring Zero-code environment with full access to Oracle SOA Suite’s rich set of application and other adapters Process Spaces – Out-of-box integration with Web Center Suite Process Analytics – Native process cubes as well as integration with Oracle BAM You can learn more about this release from the documentation. Notes about downloading and installing Please note that Oracle BPM Suite 11gR1 is delivered and installed as part of SOA 11.1.1.3.0, which is a sparse release (only incremental patch). To install: Download and install SOA 11.1.1.2.0, which is a full release (you can find the bits at the above location) Download and install SOA 11.1.1.3.0 During configure step (using the Fusion Middleware configuration wizard), use the Oracle Business Process Management template supplied with the SOA Suite11g (11.1.1.3.0) If you plan to use Process Spaces, also install Web Center 11.1.1.3.0, which also is delivered as a sparse release and needs to be installed on top of Web Center 11.1.1.2.0   SOA Suite 11gR1 Patch Set 2 (PS2) released by Demed L'Her We just released SOA Suite 11gR1 Patch Set 2 (PS2)! You can download it as usual from: OTN (main platforms only) eDelivery (all platforms) 11gR1 PS2 is delivered as a sparse installer, that is to say that it is meant to be applied on the latest full install (11gR1 PS1). That’s great for existing PS1 users who simply need to apply the patch and run the patch assistant – but an extra step for new users who will first need to download SOA Suite 11gR1 PS1 (in addition to the PS2 patch). What’s in that release? Bug fixes of course but also several significant new features. Here is a short selection of the most significant ones: Spring component (for native Java extensibility and integration) SOA Partitions (to organize and manage your composites) Direct Binding (for transactional invocations to and from Oracle Service Bus) HTTP binding (for those of you trying to do away with SOAP and looking for simple GET and POST) Resequencer (for ordering out-of-order messages) WS Atomic Transactions (WS-AT) support (for propagation of transactions across heterogeneous environments) Check out the complete list of new features in PS2 for more (including links to the documentation for the above)! But maybe even more importantly we are also releasing Oracle Service Bus 11gR1 and BPM Suite 11gR1 at the same time – all on the same base platform (WebLogic Server 10.3.3)! (NB: it might take a while for all pages and caches to be updated with the new content so if you don’t find what you need today, try again soon!)   Are you Systems Integrations and Independent Software Vendors ready to adopt and to deliver? Make sure that you become trained: Local training calendars Register for the SOA Partner Community & Webcast www.oracle.com/goto/emea/soa What is your feedback?  Who installed the software? please feel free to share your experience at http://twitter.com/soacommunity #soacommunity Technorati Tags: SOA partner community ACE Directoris SOA Suite PS2 BPM11g First feedback from our ACE Directors and key Partners:   Now, these are great times to start the journey into BPM! Hajo Normann Reuse of components across the Oracle 11G Fusion Middleware stack, BPM just is one of the components plugging into the stack and reuses all other components. Mr. Leon Smiers With BPM11g, Oracle offers a very competitive product which will have a big effect on the IT market. Guido Schmutz We have real BPMN 2.0, which get's executed. No more transformation from business models to executable models - just press the run button... Torsten Winterberg Oracle BPM Suite 11g brings Out-of-box integration with WebCenter Suite and Oracle ADF development framework. Andrejus Baranovskis With the release of BPM Suite 11g, Oracle has defined new standards for Business Process platforms. Geoffroy de Lamalle With User Messaging Service you can let Soa Suite 11g do all your Messaging Edwin Biemond

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• What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

  - by Tony Berk

  There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours! 

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• Want to be part of the most meaningful Customer Experience conversation today?

  - by Tony Berk

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Today's entry is written by Chris Warner, Director, Product Strategy at Oracle. By now you’ve undoubtedly seen the blogs and announcements about Oracle OpenWorld. And perhaps you’ve also seen the news about OpenWorld’s newest sister event: Oracle Customer Experience (CX) Summit @ OpenWorld. Oracle CX Summit was created to be the most meaningful CX event, to be truly unique, to serve as the place to discover what it takes and what it really means to put the customer at the center of your business success. One long-time Oracle customer, when told about the Oracle CX Summit, put it this way: ‘This makes me rethink how I think about Oracle and Customer Experience’. Listen to what she heard and you be the judge. We believe Customer Experience (‘CX’) is a movement, not just the latest ‘IT’ tech trend. CX isn’t something you can simply ‘install’. CX is one of the most strategic initiatives an organization can undertake. Customer Experience is about connecting with an organization’s most important asset, the customer, and the critical role that connection has to an organization’s success. And there’s never been a bigger gathering of the smartest CX minds, most successful CX companies, and innovative CX examples than Oracle CX Summit. Take Subaru, for example. The company fully embraced the CX opportunity and their CX leadership will be on stage at the Oracle CX Summit to share their CX journey. They radically changed the way they interact with their customers, empower their employees, and differentiate their brand. And this is a story with a phenomenal happy ending: in a stagnant market and shrinking economy, they GREW their business and outpaced their competition. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} At Oracle CX Summit, you will be surrounded by dozens of CX leaders, visionaries and innovators like Subaru. This three-day event brings together the largest collection of thought leaders and practitioners in Customer Experience ever. Notable presenters include: v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Seth Godin - World-renowned blogger and one ‘the World’s Top 21 Speakers’, author of 14 best-selling books like “Permission Marketing”, and founder of dozens of startups such as Squidoo.com (ranked one of the top 125 sites in the US). Kerry Bodine - VP Principal Analyst at Forrester for Customer Experience, author of the just-published book “Outside In - The Power of Putting Customers at the Center of Your Business”, and renowned author of “The Customer Experience Ecosystem”. Bruce Temkin - Co-founder and Chair of the Customer Experience Professionals Association, revered blogger of “Customer Experience Matters”, former VP Principal Analyst at Forrester for Customer Experience, Founder and Managing Partner of The Temkin Group, a leading Customer Experience research and consulting firm. George Kembel - Executive Director and Co-founder of the Stanford Design School, an established, recognized thought leader in design thinking and innovation, and a Silicon Valley based-CEO, venture capitalist and educator. Gene Alvarez - VP Research Analyst at Gartner and a recognized authority in the Retail and Consumer Goods industry. Gene has been published, featured and referenced in a variety of trade publications for Customer Experience insights. Senior Executives from innovative Customer Experience brands and agencies like AT&T, Intuit, Southwest Airlines, Marriott, Quiksilver, and Sapient. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} But the CX Summit includes much, much more. There are over 30+ role-driven sessions and rountables as well as one-of-a-kind events including: v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} The Customer Experience Innovation Tent featuring hands-on demonstrations of bleeding-edge customer experiences like the Share Happy Ice Cream Machine A hands-on Customer Journey Mapping Workshop that lets you learn design thinking techniques for innovating differentiated experiences that drive cross-functional alignment Access to the Oracle OpenWorld Exhibition Halls and DEMOgrounds as well as a week-long Live Music Festival and the Oracle Appreciation Event featuring Pearl Jam and Kings of Leon Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} At Oracle, we are quite proud of our award-winning suite of CX products, a suite of solutions that can help an organization greatly accelerate their CX journey. But Oracle CX Summit isn’t about products. It’s about how an organization can succeed in its CX initiative. There’s never been a bigger gathering of the smartest CX minds, most successful CX companies, and innovative CX examples than Oracle CX Summit. Come join the Customer Experience Revolution. Register for Oracle CX Summit @ OpenWorld here. v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} --

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