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• Spirent Communications Improves Customer Experience with Knowledge Management

  - by Tony Berk

  Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organizations. The world’s leading communications companies rely on Spirent to help design, develop, validate, and deliver world-class network, devices, and services. Spirent’s customers require high…

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• jWIN JC-AM100 not working

  - by Tony Kilgore

  jWIN JC-AM100 not working in skype, i just see black and the little light that comes on the webcam showing its in use does not come on ether, but it works with cheese but its upside down. =[ lsusb: Bus 002 Device 012: ID 093a:2620 Pixart Imaging, Inc. Bus 002 Device 002: ID 04d9:1702 Holtek Semiconductor, Inc. Bus 002 Device 005: ID…

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• Backup, clean install and restore

  - by Tony Martin

  Due to the route I came into Ubuntu I now have 12.10 upgraded from 12.04 on an NTFS file system. I've invested a lot of time getting everything as I want it, vis packages installed and settings, etc. I wonder if there is an easy method of: 1 Backing up the whole system so that I can; 2 Do a squeaky clean install of 12.10 on ext4 with…

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12.…

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• DDD and Value Objects. Are mutable Value Objects a good candidate for Non Aggr. Root Entity?

  - by Tony

  Here is a little problem Have an entity, with a value object. Not a problem. I replace a value object for a new one, then nhibernate inserts the new value and orphan the old one, then deletes it. Ok, that's a problem. Insured is my entity in my domain. He has a collection of Addresses (value objects). One of the addresses is the…

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• How to calculate turn heading to a missile?

  - by Tony

  I have a missile that is shot from a ship at an angle, the missile then turns towards the target in an arc with a given turn radius. How do I determine the point on the arc when I need to start turning so the missile is heading straight for the target? EDIT What I need to do before I launch the missiles is calculate and draw the…

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• What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

  - by Tony Berk

  There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM…

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• Magento error when Fedex shipping from US to Canada

  - by Tony Lush

  When shipping from the US to Canada, the Magento 1.3.x shipping module allows Fedex ground shipping, but should not. International Ground should be the minimum available going to Canada, since Fedex charges a paperwork fee on top of the transportation costs. Is there a way to fix the module, or do we have to resort to…

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• What the Hekaton?

  - by Tony Davis

  Hekaton, the power behind SQL Server 2014′s In-Memory OLTP technology, is intended to make data operations run orders of magnitude faster on SQL Server. This works its magic partly by serving database workloads entirely from main memory, using memory-optimized table structures. It replaces the relational engine’s…

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• Improved Customer Experience, but at what Cost?

  - by Tony Berk

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits?That's a good question, especially when companies ARE experiencing phenomenal return on investment…

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• Upgrade Ubuntu Server from 11.04 to 11.10 without internet connection

  - by Tony Marciano

  We have application software that really likes Ubuntu Server 11.10. I need to upgrade several 11.04 servers to this version. Two questions: The servers that need to be upgraded do not have Internet access in our datacenter due to security reasons. I need to download the updates/upgrades to a secure system…

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• iptables mac address filtering not work

  - by Tony Lee

  I block every port default by ufw and add iptables rules like this: sudo iptables -A INPUT -p tcp --dport 1723 -m mac --mac-source 00:11:22:33:44:55 -j ACCEPT then I list iptables INPUT rules: sudo iptables -L INPUT --line-numbers Chain INPUT (policy DROP) num target prot opt source …

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• Travelocity Delivers Superior Customer Experience and Reduces Operating Costs with Oracle RightNow

  - by Tony Berk

  Turning the spotlight to our newest member of the CRM and Customer Experience (CX) family, RightNow, we highlight one of many customer success stories.  Travelocity is a leading provider of consumer-direct travel services for the leisure and business traveler. It markets and distributes…

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• How to change sample text in font installer

  - by Tony Martin

  I have several Japanese fonts but do not want to install them all. I would like to preview them before installing. In icon view I can get a very rough idea of the style of the font as it shows Aa. When I open the font I am presented with a dialog box which shows a sample of the font with…

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• Wireless cycling between connected and disconnected

  - by Tony Kilgore

  My friend has a Acer Aspire 5733Z-4851 it keeps disconnecting and connecting to his wifi but his hard wire will run just fine. Any suggestions? All the codes: lspci: 00:00.0 Host bridge: Intel Corporation Core Processor DRAM Controller (rev 02) 00:02.0 VGA compatible controller: Intel…

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• how do I set quad buffering with jogl 2.0

  - by tony danza

  I'm trying to create a 3d renderer for stereo vision with quad buffering with Processing/Java. The hardware I'm using is ready for this so that's not the problem. I had a stereo.jar library in jogl 1.0 working for Processing 1.5, but now I have to use Processing 2.0 and jogl 2.0…

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• Why The Athene Group Chose Fusion CRM

  - by Tony Berk

  A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year, The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown…

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• CRM Goes to School, Supports Enrollment Growth

  - by Tony Berk

  At Post University in Waterbury, CT, the focus is on the student. Generally, the first interaction from a potential student is a lead, which can come from a variety of sources. Any delay in following up with the interested student (the lead) affects the conversion…

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• Default program startup display

  - by Tony Martin

  I have a dual display setup and would like to be able to set which display a piece of software starts on. Most software seems to return to the last display but Stellarium always starts in the primary display. Does Linux have a way of forcing the startup display…

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• OpenWorld: Our (Road) Maps are Looking Good!

  - by Tony Berk

  Wow, only one (or two) days down at Oracle OpenWorld! Are you on overload yet? I'm still trying to figure out how to be in 3 sessions at the same time... I guess everyone needs to prioritize! There was a lot to see in Monday's sessions, especially some great…

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• Clean MVC design when there is viewer latency

  - by Tony Suffolk 66

  It isn't clear if this question has already been answered, so apologies in advance if this is a duplicate : I am implementing a game and trying to design around a clean MVC pattern - so my Control plane will implement the rules of the game (but not how the…

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• Comparing Apples and Pairs

  - by Tony Davis

  A recent study, High Costs and Negative Value of Pair Programming, by Capers Jones, pulls no punches in its assessment of the costs-to- benefits ratio of pair programming, two programmers working together, at a single computer, rather than separately. He…

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• After installing ubuntu 12.04 my internet connection has completely disappeared

  - by Tony

  On my PC after installing Ubuntu 12.04 my networks are completely gone. Inside the terminal, after typing in nm-tool I get the following: The program nm-tool is currently not installed. You can install by typing: sudo apt-get install network-manager …

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• We have our standards, and we need them

  - by Tony Davis

  The presenter suddenly broke off. He was midway through his section on how to apply to the relational database the Continuous Delivery techniques that allowed for rapid-fire rounds of development and refactoring, while always retaining a…

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• dpkg reporting as installed, uninstalled kernels

  - by Tony Martin

  I have run the following command to remove old kernels: dpkg -l 'linux-*' | sed '/^ii/!d;/'"$(uname -r | sed "s/\(.*\)-\([^0-9]\+\)/\1/")"'/d;s/^[^ ]* [^ ]* \([^ ]*\).*/\1/;/[0-9]/!d' | xargs sudo apt-get -y purge and only the current…

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