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• Gain Total Control of Systems running Oracle Linux

  - by Anand Akela

  Oracle Linux is the best Linux for enterprise computing needs and Oracle Enterprise Manager enables enterprises to gain total control over systems running Oracle Linux. Linux Management functionality is available as part of Oracle Enterprise Manager 12c and is available to Oracle Linux Basic and Premier Support customers at no cost. The solution provides an integrated and cost-effective solution for complete Linux systems lifecycle management and delivers comprehensive provisioning, patching, monitoring, and administration capabilities via a single, web-based user interface thus significantly reducing the complexity and cost associated with managing Linux operating system environments. Many enterprises are transforming their IT infrastructure from multiple independent datacenters to an Infrastructure-as-a-Service (IaaS) model, in which shared pools of compute and storage are made available to end-users on a self-service basis. While providing significant improvements when implemented properly, this strategy introduces change and complexity at a time when datacenters are already understaffed and overburdened. To aid in this transformation, IT managers need the proper tools to help them provide the array of IT capabilities required throughout the organization without stretching their staff and budget to the limit. Oracle Enterprise Manager 12c offers  the advanced capabilities to enable IT departments and end-users to take advantage of many benefits and cost savings of IaaS. Oracle Enterprise Manager Ops Center 12c addresses this challenge with a converged approach that integrates systems management across the infrastructure stack, helping organizations to streamline operations, increase productivity, and reduce system downtime.  You can see the Linux management functionality in action by watching the latest integrated Linux management demo . Stay Connected with Oracle Enterprise Manager: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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• xVelocity engines compared: VertiPaq vs ColumnStore #ssas #vertipaq #xvelocity #sql #tabular

  - by Marco Russo (SQLBI)

  During the last months I and Alberto worked in several projects using Analysis Services Tabular and we had to face real world issues, such as complex queries, large data volume, frequent data updates and so on. Sometime we faced the challenge of comparing Tabular performance with SQL Server. It seemed a non-sense, because even if the same core xVelocity technology is implemented in both products (SQL Server 2012 uses ColumnStore indexes, whereas Analysis Services 2012 uses VertiPaq), we initially assumed that the better optimization for the in-memory engine used by Analysis Services would have been always better than SQL Server. However, we discovered several important things: Processing time might be different and having data on SQL Server could make ColumnStore way faster for processing. Partitioning in SQL Server might be much more effective for query performance than Analysis Services. A single query can scale easily on more processor on SQL Server, whereas in Analysis Services the formula engine is single-threaded and could be a bottleneck for certain queries. In case of a large workload with many concurrent users, storage engine cache in Analysis Services could be a big advantage over SQL Server, especially for scalability As you can see, these considerations are not always obvious and you might be tempted to make other assumptions based on these information. Well, don’t do that. Before anything else, read the whitepaper VertiPaq vs ColumnStore Comparison written by Alberto Ferrari. Then, measure your workload. Finally, make some conclusion. But don’t make too many assumptions. You might be wrong, as we did at the beginning of this journey.

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• What are your suggestions on learning how to think?

  - by Jonathan Khoo

  First of all, this is not the generic 'make me a better programmer' question, even though the outcome of asking this question might seem similar to it. On programmers.SE, I've read and seen these get closed here, here, here, here, and here. We all know there are a multitude of generic suggestions to hone your programming skills (e.g reading SO, reading recommended books, following blogs, getting involved in open-source projects, etc.). This is not what I'm after. I also acknowledge the active readership on this web site and am hoping it works in my favour by yielding some great answers. From reading correspondence here, there appears to be a vast number of experienced people who are working, or have worked, programming-related fields. And most of you can convey thoughts in an eloquent, concise manner. I've recently noticed the distinction between someone who's capable of programming and a programmer who can really think. I refuse to believe that in order to become great at programmer, we simply submit ourselves to a lifetime of sponge-like behaviour (i.e absorb everything related to our field by reading, listening, watching, etc.). I would even state that simply knowing every single programming concept that allows you to solve problem X faster than everyone around you, if you can't think, you're enormously limiting yourself - you're just a fast robot. I like to believe there's a whole other face of being a great programmer which is unrelated to how much you know about programming, but it is how well you can intertwine new concepts and apply them to your programming profession or hobby. I haven't seen anyone delve into, or address, this facet of the human mind and programming. (Yes, it's also possible that I haven't looked hard enough too - sorry if that's the case.) So for anyone who has spent any time thinking about what I've mentioned above - or maybe it's everyone here because I'm a little behind in my personal/professional development - what are your suggestions on learning how to think? Aside from the usual reading, what else have you done to be better than the other people in your/our field?

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• SQL SERVER – How to Install SQL Server 2014 – A 99 Seconds Video

  - by Pinal Dave

  Last month I presented at 3 community and 5 corporate events. Every single time I have been asked by others what is my experience with SQL Server 2014. Every single time I have told the audience that they should try this out themselves, however, the response has been very lukewarm. Everybody wants to know how SQL Server 2014 works, but no one wants to try out themselves. Upon asking why users are not installing SQL Server 2014, pretty much the same answer I received from everyone – “The Fear of Uknown”. Everybody who have not installed SQL Server 2014 are not sure how the installation process works and what if they face any issue while installing SQL Server 2014. If you have installed an earlier version of SQL Server, installing SQL Server 2014 is very easy process. I have created a quick video of 99 seconds where I explain how we can easily install SQL Server 2014. This is a straight forward default installation of SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Video

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• Resolve Instructional Webcast Series — E-Business Suite Payables Period Close

  - by user793044

  Resolve Instructional Webcast Series — New Product Specific Troubleshooting Topics For E-Business we have coming up: Title: Resolve—Best Practices for E-Business Suite Payables Period Close Date: Nov 7, 2012 Time: 8:00 am MT - 3:00 pm GMT - 10:00 am Eastern - 8:30 pm India - 7:00 am Pacific This one-hour webcast shows you how to use 3 main recommendations: Period Close Helper – New Diagnostic to identify and resolve period close issues. Master Generic Datafix Diagnostic (MGD) usage in proactive/reactive mode. Recommended Patch Collection (RPC) uptake. This session will help customers to plan and complete their month on month period close activities successfully. Also, in approaching period close in a proactive way. It will assist in order to avoid last minute hassles and prevent delays in achieving the Period Close deadlines. Customers who are involved in the Payables period close activities (both Functional and Technical) will benefit most from the webcast. Join us. Leverage this opportunity to learn Support Best Practices that help you resolve the issues you face with your Oracle products. Oracle Support experts provide live demonstrations of proactive resources. You will see you how working proactively helps you work more efficiently—from using the right tools to providing the right information on Service requests—you can get answers faster. Register for sessions now Resolve—Troubleshooting Questions? Contact Oracle’s "Get Proactive" team today. WORK SMART. SOLVE FAST. RESOLVE.

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• How to deal with static utility classes when designing for testability

  - by Benedikt

  We are trying to design our system to be testable and in most parts developed using TDD. Currently we are trying to solve the following problem: In various places it is necessary for us to use static helper methods like ImageIO and URLEncoder (both standard Java API) and various other libraries that consist mostly of static methods (like the Apache Commons libraries). But it is extremely difficult to test those methods that use such static helper classes. I have several ideas for solving this problem: Use a mock framework that can mock static classes (like PowerMock). This may be the simplest solution but somehow feels like giving up. Create instantiable wrapper classes around all those static utilities so they can be injected into the classes that use them. This sounds like a relatively clean solution but I fear we'll end up creating an awful lot of those wrapper classes. Extract every call to these static helper classes into a function that can be overridden and test a subclass of the class I actually want to test. But I keep thinking that this just has to be a problem that many people have to face when doing TDD - so there must already be solutions for this problem. What is the best strategy to keep classes that use these static helpers testable?

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• Fast Society Creates Mini and Mobile Temporary Social Networks

  - by ETC

  You’re out on the town or at a convention with a bunch of friends. How do you keep in touch with the entire group simultaneously? Fast Society offers a smartphone-based solution: a temporary social network for group talking, texting, and more. Fast Society was originally an iPhone only application and has recently updated to include and Android app too. The premise is simple: You set up a Fast Society group, link your friends into it, and for that night (or convention weekend) you’re all part of the same mini group. You can text the entire group, share pictures, set up sub-groups (let’s say that half your group is going to stay up late and party while half need to hit the rack to get up early for presentations, you can create a new group for the night owls to communicate), share your location, and send in-app and SMS messages to the entire group. Check out the video above to see it in action or hit up the link below to read more and grab a copy. Face Society [via Mashable] Latest Features How-To Geek ETC How to Get Amazing Color from Photos in Photoshop, GIMP, and Paint.NET Learn To Adjust Contrast Like a Pro in Photoshop, GIMP, and Paint.NET Have You Ever Wondered How Your Operating System Got Its Name? Should You Delete Windows 7 Service Pack Backup Files to Save Space? What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? Peaceful Alpine River on a Sunny Day [Wallpaper] Fast Society Creates Mini and Mobile Temporary Social Networks Page Zipper Unpacks Multi-Page Articles for Single-Page Display Minty Bug: Build an FM Bug Inside a Mint Container Get the MakeUseOf eBook Guide to Hacker Proofing Your PC Sync Your Windows Computer with Your Ubuntu One Account [Desktop Client]

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• Paper Gold Rush

  - by Chris G. Williams

  The last few days at the shop have been reminiscent of a marathon of Pawn Stars. Quite a few people have come in wanting to trade for store credit. Most of them have left disappointed. We did pick up a few things here and there (which hopefully I can sell.) The problem, in a nutshell, is that people get it in their head that a (YuGiOh) card is worth X amount because they looked it up 2-3 years a...go, or someone told them it was valuable... then they play it in their deck for a year without sleeves, and cram it in a binder covered in duct tape. By the time they bring the cards in to me, new sets have come out which often de-value the tournament usefulness of the card from $20 to *maybe* 50 cents, in mint condition. Which means I can offer them about 10-15 cents... only they are almost never in mint condition, which means I usually offer them nothing at all. Most of the time, you can watch their smile fade as I start going through their cards. It's kinda sad, really, since I know they think they've spent the last two years walking around with the keys to their own personal gold mine. I don't really enjoy seeing that look on a child's face. I like kids and I remember those moments when perception and reality crashed headlong into each other. It was seldom pretty. So, when I'm talking to a child, I try to take it easy on them and give them some suggestions on how to better preserve their cards. Sometimes though, it's an adult. Depending on the situation, my response to them varies pretty broadly. Most of the time though, I still feel pretty bad when it doesn't go their way.

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• Use depth bias for shadows in deferred shading

  - by cubrman

  We are building a deferred shading engine and we have a problem with shadows. To add shadows we use two maps: the first one stores the depth of the scene captured by the player's camera and the second one stores the depth of the scene captured by the light's camera. We then ran a shader that analyzes the two maps and outputs the third one with the ready shadow areas for the current frame. The problem we face is a classic one: Self-Shadowing: A standard way to solve this is to use the slope-scale depth bias and depth offsets, however as we are doing things in a deferred way we cannot employ this algorithm. Any attempts to set depth bias when capturing light's view depth produced no or unsatisfying results. So here is my question: MSDN article has a convoluted explanation of the slope-scale: bias = (m × SlopeScaleDepthBias) + DepthBias Where m is the maximum depth slope of the triangle being rendered, defined as: m = max( abs(delta z / delta x), abs(delta z / delta y) ) Could you explain how I can implement this algorithm manually in a shader? Maybe there are better ways to fix this problem for deferred shadows?

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• SQL SERVER – 2011 – Multi-Monitor SSMS Windows

  - by pinaldave

  I have a dual screen arrangement at my home system. I love it because it’s very convenient. When I am working with SQL Server 2008 R2 or any earlier versions, I would want to use both of the Monitor so I open two separate SQL Server Management Studio and work along with it. I have no complaints with my system, at all. I am totally fine with it. However, sometimes I face small issues, like when I just want a small code open in a separate window but I do not want the windows to take over the whole of another window. But then again, I am already used to this current system. Recently when I was working with SQL Server 2011 ‘Denali’ CTP1, I dragged one of the windows by accident, and suddenly it magically appeared out of its ‘Shell’ of SSMS and was appearing on a separate monitor. I played around a bit and figured out that SSMS now supports multi-monitor (or multi screen) support with single SSMS instance. We can now drag out and drag in any window and resize them at any size. Fantastic! If you are multi-monitor user, I am sure you will like this feature. This leads me to ask you question? Do you use multi-monitor system while working with SQL Server? Leave a quick comment. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Scripts, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL, Technology

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• Technical development decision for my newly established software company

  - by test test

  I have a new software company where I am planning to develop CRM system. So I have settled down on the technological approach I am going to use:- I will use an open source Java-based CRM engine. I will use a third party reporting tool named JasperReports for providing reports capabilities for the CRM. I will develop the interface and any customization which the customer might ask for using asp.net mvc framework since my knowledge and experience are based on asp.net. And I will use the CRM API to integrate my asp.net web application with the Java-based CRM. I have developed a simple demo which integrate these three main components (CRM engine, asp.net application and the reporting tool) and they worked well. But I am afraid of the following risk that I might face if I go with the above approach: I should hire developers with different skills and experience: Developers with Java skills to be able to modify the Java-based CRM and writing plug-ins -when needed- to extend the CRM capabilities. Other developers with asp.net skills to be able to build the application such as application forms, the portal from where users will be able to start the CRM processes, searching capabilities, etc. So might the above point raise some risks when I start hiring a new team and start building the CRM application, OR I am on the right track at this early stage?

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• Go Big or Go Home

  - by user12601034

  For those who don’t know, Oracle sponsors a group called “OWL” – Oracle Women’s Leadership - and the purpose of the group is to create local and global opportunities that support, educate and empower current and future women leaders at Oracle. This week, I had the opportunity to attend the Denver OWL roadshow, and I was really impressed with the quality of speakers and interactions that I experienced. One theme that arose throughout the day was that of “Lean In.” In a nutshell, “Lean In” requires you to take advantage of the opportunities that you’re given. One of my personal mantras is “Go big or go home."  That is, if you’re not willing to give it your all, don’t do it at all. Regardless of how you phrase it, it’s a life lesson that I believe needs to be tossed in our face every so often simply, if for no other reason, to get our attention. You are given a finite amount of time in your life; in your job role; in your interactions with others. Do you make the most of the opportunities given to you every day? Or do you believe that life just happens, and you have to deal with whatever is handed to you? I have a challenge for you. Set aside any concerns or fears you have about something and Lean In. Make the most of an opportunity presented to you…or make your own opportunity! If you start with just one thing, you’ll start building a mindset to make the most of additional opportunities. Not only will you be better for leaning in, but I’m betting that those around you will be better for it as well.

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• Great Debugging skills weak problem solving

  - by Mahmoud

  For the 5 years I worked for various companies, I worked in large software like computer vision kits, embedded, games. I found myself very good at debuggins skills, I've even found and fixed bugs in frameworks and I solved them. The problem is that I'm very weak at problem solving. I got interview with Qualcomm, and they said you're fine at software, but you have a limited problem solving, I also had the same results with Google. I'm very bad at solving puzzles and brain teasers. During the interviews I solve all of the software related problems on the blackboard, but when I went to the GM and face math problems and probabilities, I struggle. How can I improve my problem solving skills? Edit Some of the problems: A cake that is cut from anywhere and needs just one cut to halved in equal. I told him cut it horizontally, he said No, consider it as a 2D Problem!. Consider a concenteric 3 circles, each one can get a color, but not matched with the other circle, how many blobs you can make out of those circles ? this was with the GM ( Augmented Reality SDK) Consider a train, an infinite one, and you looked at the window, and there are two cars, one big, and one small, what is the probability of having only a big car, I said 50%, he said, what if that two cars you dont know their length, and you want to get the probability of getting the biggest one, I struggled, didn't solve it... I was really exahusted after long day of interviews prob of having a number divisible by 5 in numbers from 1 to 100.. struggled!! All coding questions I solved them like reverse a string, detect a cycle in a linked list,..etc.

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• DNS and VPN issues

  - by Lewis

  I recently purchased a year contract for a KVM 512MB VPS running Ubuntu 11.04. I'm having some issues setting up some things on it though - two in particular that I just can't for the life of me figure out. Okay, so I'm trying to setup pptpd as my VPN for my iPhone and my Mac when I'm out on wireless networks. I'm able to login and the chap authenticates but that's as far as I get, no domains will resolve and end up loading forever, I uncommented ms-dns lines as someone had recommended to me and changed the DNS servers to Googles public ones with no luck, is there something I'm missing? (It's probably staring me in the face.) My second issue is that I have managed to setup LAMP but am having a problem with my domain, I have pointed the DNS at 123-reg to my VPS's IP and the 'www .' resolves properly, but when I try to go to the domain without the 'www .' I get the apache landing page ("The web server software is running but no content has been added, yet.") I'm pretty sure there's something I've gotta configure in Apache for the virtual host but I'm missing it. Apart from these minor set-backs I'm enjoying the low-level configuration options of having a VPS and love managing my own server. Thanks!

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• What is the kd tree intersection logic?

  - by bobobobo

  I'm trying to figure out how to implement a KD tree. On page 322 of "Real time collision detection" by Ericson The text section is included below in case Google book preview doesn't let you see it the time you click the link text section Relevant section: The basic idea behind intersecting a ray or directed line segment with a k-d tree is straightforward. The line is intersected against the node's splitting plane, and the t value of intersection is computed. If t is within the interval of the line, 0 <= t <= tmax, the line straddles the plane and both children of the tree are recursively descended. If not, only the side containing the segment origin is recursively visited. So here's what I have: (open image in new tab if you can't see the lettering) The logical tree Here the orange ray is going thru the 3d scene. The x's represent intersection with a plane. From the LEFT, the ray hits: The front face of the scene's enclosing cube, The (1) splitting plane The (2.2) splitting plane The right side of the scene's enclosing cube But here's what would happen, naively following Ericson's basic description above: Test against splitting plane (1). Ray hits splitting plane (1), so left and right children of splitting plane (1) are included in next test. Test against splitting plane (2.1). Ray actually hits that plane, (way off to the right) so both children are included in next level of tests. (This is counter-intuitive - shouldn't only the bottom node be included in subsequent tests) Can some one describe what happens when the orange ray goes through the scene correctly?

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• Finding the normals of an oriented bounding box?

  - by Milo

  Here is my problem. I'm working on the physics for my 2D game. All objects are oriented bounding boxes (OBB) based on the separate axis theorem. In order to do collision resolution, I need to be able to get an object out out of the object it is penetrating. To do this I need to find the normal of the face(s) that the other OBB is touching. Example: The small red OBB is a car lets say, and the big OBB is a static building. I need to determine the unit vector that is the normal of the building edge(s) the car is penetrating to get the car out of there. Here are my questions: How do I determine which edges the car is penetrating. I know how to determine the normal of an edge, but how do I know if I need (-dy, dx) or (dy, -dx)? In the case I'm demonstrating the car is penetrating 2 edges, which edge(s) do I use to get it out? Answers or help with any or all of these is greatly appreciated. Thank you

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• Some problems after running ubuntu tweak application

  - by sachin

  I am a first time user of ubuntu 12.04 and must say that i am enjoying it. Somehow my skype on ubuntu is screwed up. The message that i am getting says (Disk IO error). Did any one face the problem before. Also i downloaded the ubuntu tweak application. After that application has clean some file, the application it self is not starting now.. I am quiet new to linux much and fear that if the tweak application has cleaned some files which were necessary. Is there anything i can fix these problems or short of auto-recovery, i have got some more leads: here seems to be the error but not sure how can i fix this. buntu-tweak:2887): Gtk-WARNING **: Locale not supported by C library. Using the fallback 'C' locale. Traceback (most recent call last): File "/usr/bin/ubuntu-tweak", line 122, in from ubuntutweak.main import UbuntuTweakWindow File "/usr/lib/python2.7/dist-packages/ubuntutweak/main.py", line 40, in from ubuntutweak.preferences import PreferencesDialog File "/usr/lib/python2.7/dist-packages/ubuntutweak/preferences.py", line 32, in from ubuntutweak.factory import WidgetFactory File "/usr/lib/python2.7/dist-packages/ubuntutweak/factory.py", line 24, in from ubuntutweak.gui.widgets import * File "/usr/lib/python2.7/dist-packages/ubuntutweak/gui/widgets.py", line 10, in from ubuntutweak.settings.compizsettings import CompizSetting File "/usr/lib/python2.7/dist-packages/ubuntutweak/settings/compizsettings.py", line 3, in import ccm File "/usr/lib/python2.7/dist-packages/ubuntutweak/settings/ccm/init.py", line 1, in from Conflicts import * File "/usr/lib/python2.7/dist-packages/ubuntutweak/settings/ccm/Conflicts.py", line 25, in from Constants import * File "/usr/lib/python2.7/dist-packages/ubuntutweak/settings/ccm/Constants.py", line 77, in locale.setlocale(locale.LC_ALL, "") File "/usr/lib/python2.7/locale.py", line 539, in setlocale return _setlocale(category, locale) locale.Error: unsupported locale setting

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• Resolution Independence in libGDX

  - by ashes999

  How do I make my libGDX game resolution/density independent? Is there a way to specify image sizes as "absolute" regardless of the underlying density? I'm making a very simple kids game; just a bunch of sprites displayed on-screen, and some text for menus (options menu primarily). What I want to know is: how do I make my sprites/fonts resolution independent? (I have wrapped them in my own classes to make things easier.) Since it's a simple kids game, I don't need to worry about the "playable area" of the game; I want to use as much of the screen space as possible. What I'm doing right now, which seems super incorrect, is to simply create images suitable for large resolutions, and then scale down (or rarely, up) to fit the screen size. This seems to work okay (in the desktop version), even with linear mapping on my textures, but the smaller resolutions look ugly. Also, this seems to fly in the face of Android's "device independent pixels" (DPs). Or maybe I'm missing something and libGDX already takes care of this somehow? What's the best way to tackle this? I found this link; is this a good way of solving the problem?: http://www.dandeliongamestudio.com/2011/09/12/android-fragmentation-density-independent-pixel-dip/ It mentions how to control the images, but it doesn't mention how to specify font/image sizes regardless of density.

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• links for 2010-05-11

  - by Bob Rhubart

  Fat Bloke: Oracle VM VirtualBox 3.1.8 released! "Supporting new platforms such as Ubuntu 10.04 (Lucid Lynx) and delivering a host of bugfixes, VirtualBox 3.1.8 is available now from the usual places, " says the Fat Bloke. (tags: oracle otn virtualization linux) Anthony Shorten: What is the Oracle Utilities Application Framework? "The Oracle Utilities Application Framework is a reusable, scalable and flexible java based framework which allows other products to be built, configured and implemented in a standard way," according to Anthony Shorten (tags: oracle otn framework java standards) Audio podcast: Oracle WebLogic Suite Virtualization Option (Application Grid) "Steve Harris, Senior Vice President of application server and Java Platform, Enterprise Edition development, talks about running Oracle WebLogic Server on Oracle JRockit Virtual Edition. Listen here to learn how you can run faster and more efficiently without a guest operating system on Oracle VM." (tags: oracle otn grid wweblogic podcast virtualization) MySQL Community Blog: MySQL track with free event at Kaleidoscope 2010 "The even greater news," writes Giuseppe Maxia, "is that, in addition to the general schedule, there are SUNDOWN SESSIONS!" (tags: java sun oracle mysql) @SOAtoday: Will Cloudsourcing Change the Face of Consulting? "Will we all be working remotely to deliver our client projects going forward? Maybe someday, but not anytime soon." -- Oracle ACE Director Jordan Braunstein (tags: oracle otn oracleace cloudcomputing entarch) @SOAtoday: Are we Paid to Say No? "Software architects take their governance initiatives seriously, and I can say with a high level of confidence that most of these denials are highly justified. But, have we architects lost our entrepreneurial spirit, with governance as our defense? Are we over-scrutinizing new ideas and slowing down pilots of innovation because they don’t align with our governance policies and enterprise frameworks?" -- Oracle ACE Director Jordan Braunstein (tags: architect entarch oracle otn soa)

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• The Social Business Thought Leaders - Esteban Kolsky

  - by kellsey.ruppel

  Esteban Kolsky's presentation at the Social Business Forum 2012 was meaningfully titled “Everything you wanted to know about Customer Service using Social but had no one to ask”.  A recent survey by ThinkJar, Kolsky’s independent analyst firm, reported how more than 90% of the interviewed companies consider embracing social channels in customer service the right thing to do for the business and its customers. These numbers shouldn't be too surprising given the popularity of services such as Twitter and Facebook (59% and 60% respectively in the survey) among organizations, the power consumers are gaining online and the 40% preference they have to escalate issues on social services. Moreover, both large enterprises and small businesses are realizing how customer retention is cheaper and easier than customer acquisition. Many companies are looking at communities and social networks as an opportunity to drive loyalty, satisfaction and word of mouth. However, in this early phase the way they are preparing to launch social support appears to be lacking at best: 66% have no defined processes for customer service over social channels 68% were not able to estimate ROI before deploying social in customer service Only 8% found the expected ROI Most of the projects are stuck in the pilot or testing phase In his interview for the Social Business Thought-Leaders, Esteban discusses how to turn social media hype in business gains by touching upon some of the hottest topics organizations face when approaching social support: How to go from social media monitoring to actionable insights How Social CRM should be best positioned in regard to traditional CRM The importance of integrating social data to transactional data  Conversations with customer service organizations points to 2012 as the year of "understanding what social means for supporting customers". Will 2013 be the year it all becomes reality? We invite you to listen to Esteban Kolsky's interview to understand how to most effectively develop cross-channel strategies that include social channels and improve both customer satisfaction and the overall customer experience.

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• ArchBeat Link-o-Rama for 2012-04-13

  - by Bob Rhubart

  TGIF! Mobile Commerce and Engagement Stats | @digbymobile www.digby.com Solution architects take note: mobile is shaping your future. OTN Architect Day - Reston, VA - May 16 www.oracle.com The live one-day event in Reston, VA brings together architects from a broad range of disciplines and domains to share insights and expertise in the use of Oracle technologies to meet the challenges today’s solution architects regularly face. Registration is free, but seating is limited. BPEL 11.1.1.6 Certified for Prebuilt E-Business Suite 12.1.3 SOA Integrations | Steven Chan blogs.oracle.com A load of links and useful information from Steven Chan. OTN: There's an App for That blogs.oracle.com Get your OTN developer community content on the go with this free app for your mobile device. Five Best Practices for Going Mobile | John Brunswick blogs.oracle.com John Brunswick offers some strategic considerations for delivering products, services, and information to mobile constituents. Why My Slime Mold is Better than Your Hadoop Cluster | Todd Hoff highscalability.com What architects can learn from naturally occurring, self-propelled goop. ADF version of "Modern" dialog windows | Martin Deh blogs.oracle.com Martin Deh describes how to use OOTB ADF components and CSS3 style elements to create iOS-style UI elements. Perfect fit: The cloud and SOA -- but don't call it that | David Linthicum www.infoworld.com "The fact of the matter," says David Linthicum, "is that the best and most effective way to move to the cloud for an enterprise whose technology platforms reflect decades of enterprise IT neglect is to use SOA as an approach and process. Just don't call it 'SOA.'" Thought for the Day "There are two major products that come out of Berkeley: LSD and UNIX. We don't believe this to be a coincidence." — Jeremy S. Anderson

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• Is it wise to ask about design decisions made on a product during an interview?

  - by Desolate Planet

  I've been thinking about interview questions lately and I've been reflecting on bad interview experiences I've had in the past. One of particular note is where I had asked the interviewer why the team chose to use Spring over EJB3 in their product. The interviewer pretty much tore my face off, yelling "Because Spring is not the be all and end all of Java software development, do you want this job or not?". In response to this, I told him that this probably wasn't the job for me and I walked out the interview. He told me at the start of the interview that they had high stuff turnover, the product had gone from Modula 3 to Perl to Java then after asking him a technical question, he went in flames. It seemed obvious to me that he was toxic to the company with that kind of attitude. Question: Is it a good idea to probe on architectural choices taken in an interview? If not, why? From my own point of view, an interview is a two-way process. If the interviewers are testing me on my technical skills, I've got every right to ask them the same questions to 1) Figure out what their mindset and attitudes towards developing software solutions are and 2) To figure out if there are in line with how I would approach problems of that kind. It's very possible that the interviewer who got angry was a bad interviewer and forgot that an interview is a two-way process. If I was asked this, I would have simply said something along the lines of wanting to leverage the container more, but I certainly wouldn't have tried to put him in a state of meek capitulation. The interviewer in question was the lead developer in the team.

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• Suitability of ground fog using layered alpha quads?

  - by Nick Wiggill

  A layered approach would use a series of massive alpha-textured quads arranged parallel to the ground, intersecting all intervening terrain geometry, to provide the illusion of ground fog quite effectively from high up, looking down, and somewhat less effectively when inside the fog and looking toward the horizon (see image below). Alternatively, a shader-heavy approach would instead calculate density as function of view distance into the ground fog substrate, and output the fragment value based on that. Without having to performance-test each approach myself, I would like first to hear others' experiences (not speculation!) on what sort of performance impact the layered alpha texture approach is likely to have. I ask specifically due to the oft-cited impacts of overdraw (not sure how fill-rate bound your average desktop system is). A list of games using this approach, particularly older games, would be immensely useful: if this was viable on pre DX9/OpenGL2 hardware, it is likely to work fine for me. One big question is in regards to this sort of effect: (Image credit goes to Lume of lume.com) Notice how the vertical fog gradation is continuous / smooth. OTOH, using textured quad layers, I can only assume that layers would be mighty obvious when walking through them -- the more sparse they were, the more obvious this would be. This is in contrast to where fog planes are aligned to face the player every frame, where this coarseness would be much less obvious.

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• EPPM Webcast Series Part II: Build – Consistently delivering successful projects to ensure financial success

  - by Sylvie MacKenzie, PMP

  Oracle Primavera invites you to the second in a series of three webcasts linking Enterprise Project Portfolio Management with enhanced operational performance and better financial results. Join us for the next installment of our 'Plan, Build, Operate' webcast series, as we look to address the challenges organizations face during the execution phase of their projects. Webcast II: Build – Consistently delivering successful projects to ensure financial success. This webcast will look at Three key questions: How do you maintain consistency in delivery whilst maintaining visibility and control? How do you deal with project risk and mitigation strategies? How do you ensure accurate reporting? Hear from Geoff Roberts, Industry Strategist from Oracle Primavera. Geoff will look at how solutions can help to address the challenges around: Visibility and governance Communication and complex coordination Collecting and reporting progress Measuring and reporting It is imperative that organizations understand the impact projects can have on their business. Attend this webcast and understand how consistently delivering successful projects is vital to the financial success of an asset intensive organisation. Register today! Please forward this invite to your colleagues who you think may benefit from attending.

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• Why isn't my lighting working properly? Are my normals messed up?

  - by Radek Slupik

  I'm relatively new to OpenGL and I am trying to draw a 3D model (loaded from a 3ds file using lib3ds) using OpenGL with lighting, but about half of it is drawn in black. I set up the light as such: glEnable(GL_LIGHTING); glShadeModel(GL_SMOOTH); GLfloat ambientColor[] = {0.2f, 0.2f, 0.2f, 1.0f}; glLightModelfv(GL_LIGHT_MODEL_AMBIENT, ambientColor); glEnable(GL_LIGHT0); GLfloat lightColor0[] = {1.0f, 1.0f, 1.0f, 1.0f}; GLfloat lightPos0[] = {4.0f, 0.0f, 8.0f, 0.0f}; glLightfv(GL_LIGHT0, GL_DIFFUSE, lightColor0); glLightfv(GL_LIGHT0, GL_POSITION, lightPos0); The model is in a VBO and drawn using glDrawArrays. The normals are in a separate VBO, and the normals are calculated using lib3ds_mesh_calculate_vertex_normals: std::vector<std::array<float, 3>> normals; for (std::size_t i = 0; i < model->nmeshes; ++i) { auto& mesh = *model->meshes[i]; std::vector<float[3]> vertex_normals(mesh.nfaces * 3); lib3ds_mesh_calculate_vertex_normals(&mesh, vertex_normals.data()); for (std::size_t j = 0; j < mesh.nfaces; ++j) { auto& face = mesh.faces[j]; normals.push_back(make_array(vertex_normals[j])); } } glBindBuffer(GL_ARRAY_BUFFER, normal_vbo_); glBufferData(GL_ARRAY_BUFFER, normals.size() * sizeof(decltype(normals)::value_type), normals.data(), GL_STATIC_DRAW); The problem isn't the vertices; the model is drawn correctly when drawing it as a wireframe. I also fixed the normals in Blender using controlN. What could be the problem? Should I store the normals in a different order?

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