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  • How to teach your users/customers to send better error descriptions

    - by ckeller
    I often have to deal with customers or users which are reporting errors in applications. Most of the time their content is something useless as ERROR!!! x does not work without much more information. For resolving the issue I have to request every single detail of them, which often is more time consuming than fixing the issue itself. Other send information in formats which are not ideal, like screenshots (of data records, not of errors) although they could send a link (we have access to the systems) and so on. How do you tell your users/customers to describe the problems with more details so that the whole process could be easier for both sides? edit This question is more about the social skills, than how to achieve programmatic collection of logs and error information. I'm aware of the fact that this should be part of good software design.

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  • Socket options for a tcp server with 3G clients & frequent disconnections

    - by Joel
    I have a TCP server, written in java, sending and receiving many short messages, from 500 bytes to 100 KB long. It's a chess game and chat server, to make it simple. The server is running Debian 6. Half of the clients are connecting from 3G networks, and half over standard DSL. A portion of the 3G clients lose connection pretty often. The error I get on the server and on the client socket is Connection reset. I have come across this page at Oracle documentation: socketOpt. I am wondering what I could tune there to lower the number of disconnections from 3G clients. I don't mind about the ping or transfer rate, but just about the TCP disconnections. I am not skilled enough to understand the impact of each setting, but I sort of understood that the TCP window was important, although I don't know exactly how. So I'm asking if anyone here has an idea ? Thanks if you can help.

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  • SCCM 2012 Clients no longer detecting

    - by user3685428
    Here is the scenario I had a fully functioning SCCM 2012 site server with the DP, MP, SUP, Application catalog, etc. roles configured and working. There is only one server on this site. Everything was great but i was not happy with SUP, so i decided to create a separate WSUS server and configure Windows Updates through GPOs. That setup worked great as well so i went ahead and removed the SUP role from SCCM and removed the WSUS feature from my SCCM server (they were configured on the same SCCM Server). I did not notice any problems right away. A couple days later i noticed that the OSD deployments were giving errors, and after a couple hours of trying suggestions from Google, i was able to uninstall PXE and make a few changes and reinstall with WDS to get it working again. Again, thought everything was fine and continued on. The last couple days i have noticed that any new machine deployed or installing the Client will show in the SCCM console as "No" Client. The client machines will show connected to a site but the software center shows "IT Organization" instead of our site like the previous clients. The existing clients all seem to be functioning normally. they still receive application distributions and configuration baselines, etc. Reinstalling, uninstalling and reinstalling, repairing does not fix the problems and this happens on all new clients. ClientLocation.log shows it connecting to the correct MP. Nothing odd in any of the logs except for the ClientMessaging.log which repeats continuously this line: <![LOG[Raising event: instance of CCM_CcmHttp_Status { ClientID = "GUID:0450fde3-ab82-41bf-9c33-87a18113744b"; DateTime = "20140528214824.993000+000"; HostName = "SOUNDWAVE.domain.org"; HRESULT = "0x00000000"; ProcessID = 4092; StatusCode = 0; ThreadID = 3720; }; ]LOG]!><time="16:48:24.994+300" date="05-28-2014" component="CcmMessaging" context="" type="1" thread="3720" file="event.cpp:706"> thanks

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  • Have servers behind OpenVPN subnet reach connecting clients

    - by imaginative
    I am trying to find some relevant documentation or what directives I need in either the OpenVPN server configuration or client configuration to accommodate for this use case. I have an OpenVPN server that clients connect to. The OpenVPN server can communicate directly with any of the clients already, this is not an issue. The client is able to reach any machine on the private subnet where OpenVPN resides, this is also not an issue. My issue is that the reverse is currently not possible - I have servers on the same subnet as the OpenVPN box that cannot reach any of the connecting clients. I'd like to be able to SSH to them and more, the same way the client can reach the servers behind the OpenVPN subnet. What do I need to do to make this possible? I already have masquerading rules set on the OpenVPN box: iptables -t nat -A POSTROUTING -s 192.168.50.0/24 -o eth0 -j MASQUERADE IP Forwarding is enabled: echo 1 >/proc/sys/net/ipv4/ip_forward I added a route on the server behind the private subnet to be aware of the route: 192.168.50.0 0.0.0.0 255.255.255.0 U 0 0 0 eth0 What am I missing?

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  • Many clients on a wireless AP for UDP broadcast packets

    - by distorteddisco
    I asked this question on StackOverflow and was directed over here, so I'd appreciate any advice. I'm deploying a smartphone application as part of a live music performance that depends on receiving UDP broadcast packets from a wireless access point. I'm guessing that between 20 and 50 clients will be connected at any one time. I'm aware that a maximum of 20 clients per access point is advised, but as the UDP broadcast packets are ground through the LAN, how would I be able to link multiple APs together? I'm looking for recommendations on a suitable AP for this. The actual data transmission rates are very low - only a few kB/s - as I'm just sending small messages to the smartphone apps, and there will be no WAN internet connection. I tried it with a few connected peers on an adhoc wireless connection without any problems, but ran into dropped packet issues on an old WRT54G running ddwrt, though it's in pretty rough shape. What's the best way to do this? I suppose I could limit concurrent wireless connections to 20 clients... but more would be nice. EDIT: I should also say that it's purely one-way communication; the smartphone application is only receiving broadcast packets, not sending anything.

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  • Compiling program that uses libpcap on Mac OSX using iPhone 3.1.1 SDK for use on iPhone

    - by Alan
    Hey SOV users, I have a question that I'm hoping some iPhone Developers may be able to help with. I had a look at statically compiling a binary on my Mac and moving it over to the iPhone for execution. I have managed to get this bit of it working by installing the iPhone 3.1.3 SDK on my Mac and setting the architecture to the iPhone in the gcc line as follows; /Developer/Platforms/iPhoneOS.platform/Developer/usr/bin/gcc -I ~/Downloads/libpcap-1.1.1/pcap-compiled/ -arch armv6 -isysroot /Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS2.1.sdk -o test test.c I have managed to successfully compile a "Hello World" C program and executed it on the iPhone with success. e.g. include int main() { printf("Hello, World!\n"); return(0); } This worked a charm. I am also using 'ldid' to sign the application (but only if necessary). Anyways, I have been trying to get a program to compile which uses libpcap (http://www.tcpdump.org/) but with little success. I have downloaded and installed libpcap-1.1.1 on my mac and set the configure --prefix to /Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS2.1.sdk/usr/local and build the application. I then saw that the includes actually reside in Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS2.1.sdk/usr/includes and so moved the Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS2.1.sdk/usr/local/include files (which contained only the pcap stuff) to the correct location. I then attempted to compile the test program using; /Developer/Platforms/iPhoneOS.platform/Developer/usr/bin/gcc -I /Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS3.1.3.sdk/usr/include/ -arch armv6 -isysroot /Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS2.1.sdk -o pcap pcap.c -lpcap This worked a lot better than other tests but produces an error; i.e. ld: library not found for -lcrt1.o collect2: ld returned 1 exit status Do you have any ideas as to how I can do this successfully? I've tried a load of different things but none seem to be successful. Basically, I just want to install (or add) some headers to the existing iPhoneOS SDK for use in compiling programs. Any ideas? Cheers, A

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  • How to convert a plist file from mac os project to iphone project?

    - by Tom Pace
    I am developing an app for the iPhone OS devices, and am using a third-party engine which is not well documented but I've made great progress with it anyway. The problem: The engine's developer strongly urges extending from the existing template projects bundled with the engine, but the engine's plist files are Mac OSX project plist files. This is an iPhone engine, and so I cannot understand why the plist file is structured to take keys for Mac OS apps, but that's how it is. I did a FileMerge comparison to ensure there was nothing within the file itself that defined its use for one OS or the other, so I guess it's defined somewhere in the project settings.

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  • Is there a graphics/game engine that supports PC & Mac?

    - by Chris Masterton
    Is their a graphics that runs on both Mac & PC? I've seen Unity and thats a possibility, I'm wondering if there are any other choices. Ideally I want to port the same C++ game code to both PC & Mac platforms, but let the underlying game/graphics engine take advantage of the appropriate hardware. edit: I'm looking on the level of Torque, Gamebryo & Unreal. A commercial solution is perfectly acceptable. Thanks, Chris

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  • How to convert an Info.plist file from mac os project to iphone project?

    - by Tom Pace
    I am developing an app for the iPhone OS devices, and am using a third-party engine which is not well documented but I've made great progress with it anyway. The problem: The engine's developer strongly urges extending from the existing template projects bundled with the engine, but the engine's Info.plist files are Mac OSX project Info.plist files. This is an iPhone engine, and so I cannot understand why the Info.plist file is structured to take keys for Mac OS apps, but that's how it is. I did a FileMerge comparison to ensure there was nothing within the file itself that defined its use for one OS or the other, so I guess it's defined somewhere in the project settings. Edit - Opening the plist file in Xcode or Property List Editor and then trying to add a key such as "Icon already includes gloss and bevel effects" will not work in this iPhone project because it is not in the list. However, "Cocoa Java Application" and others are available!

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  • How to launch a mac application without a terminal window.

    - by KPexEA
    I've written an open-source c++ application and it works fine on Windows and Linux, I finally got a Mac Mini (with 10.5.8) so I've just been testing the Mac version. My application works fine when running it from inside a terminal window and typing ./appname , but if instead I double click on it from the finder, then it opens a termnial window first and then runs my app but it doesn't seem to set the working directory to the correct location so my app dies. How do I make my app so when it launches by being double clicked on it doesn't open a terminal window first and how can I have the current directory set to the apps location automatically?

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  • How do I get the Mac OS X 'quick look' feature to be more programmer-friendly?

    - by Lee
    There are numerous text files that are always included in common downloads such as rails plugins: LICENSE, ChangeLog, Rakefile, etc. I know these files are plain-text, but Mac OS X refuses to acknowledge this automatically. If I hit the spacebar in Finder to activate "quick look", the icon becomes huge but the contents of the file are not shown, presumably because they have no file extension. How do I stop this madness so I can quickly look at READMEs just by hitting the spacebar? I've already got a ton of text editors installed on my mac: this question is purely about efficiency and making simple files accessible as quickly as possible.

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  • Mac: How to see list of running network services?

    - by Jordan
    I am writing an application that needs to connect with a running network service on a Mac. Problem is, I have no idea what the service is called or even what port it uses. Is there a way to browse all running network services on my Mac? More info: I am connecting to a MIDI network session (found under 'Audio MIDI settings', present on all OSX installs). Am I correct in thinking this is a network service? I am planning to use NSNetServiceBrowser to locate all local computers running this service. (is this the best way to go about it?) Any help is much appreciated - thanks!

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  • Which PHP IDE would you use on Windows, if you're used to TextMate on the Mac?

    - by Dycey
    Until now, most of my PHP development had been done on a Mac in TextMate. For a new client I need to work on a secured windows box, and I was wondering which IDEs I should be looking at, as someone used to working with TextMate. I've tried the 'E' editor, and I'm unconvinced. I've tried IDEs on the Mac, and they always seem like poor relations... but given that I'm having to move development platforms anyway, is there something better I should be looking at? Are there any decent text editors out there that I'm missing?

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  • Installation of Mac OS X 10.6.2 in VMware Workstation

    - by mahesh
    I had run Mac OS X by using VMware Workstation 7.0 on my Windows PC. I installed Mac OS X 10.4.8 succesfully. But I can't install Mac OS X 10.6.2. It shows an error that "invalid front-side bus frequency 66000000 hz, disabling cpu". Please help me solve this and suggest any link to easily install Mac OS X 10.6.2 succesfully.

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  • HFS for Windows by Paragon BSOD

    - by texmex5
    Installed HFS for Windows 7 yesterday. Did a reboot. Copied some files from my internal drive to external hfs drive. Did another reboot and rebooted to Mac. Mac worked fine. Then yesterday the battery went dead on my mac and the computer switched off. This morning tried to boot into windows but got a BSOD as soon as I moved my mouse in the login screen. BSOD refeers to an error with service HFSPLUS.SYS Now when I try to boot into mac (pressing alt while restarding) the mac drive isn's shown and I can only boot into Windows 7 Safe Mode. Cannot uninstall HFS for Windows the uninstaller in control panel says: "THE WINDOWS INSTALLER SERVICE COULD NOT BE ACCESSED. THIS CAN OCCUR WHEN WINDOWS INSTALLER IS NOT CORRECTLY INSTALLED". SETUP: Intel Core 2 Duo, P8600 @ 2.40GHZ, 4GB RAM, WINDOWS 7 ULTIMATE 32 BIT

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  • What's the easiest way to move from one Macintosh to another?

    - by schnapple
    Here's the story: Company bought me a $599 Mac mini (as of this writing, 2.26GHz/160GB HD/2GB RAM) I have it set up to some extent with software for development Company decides it needs a second Mac for QA I convince company to buy the $799 Mac mini for the second machine (as of this writing, 2.53GHz/320GB HD/4GB RAM), let me have it for development, and let QA have the $599 Mac mini Company does just that, now I have both So, what's the best way to move from one of these to the other? Just set up everything on the second one and be done with it? Can I transfer things from the first to the second somehow? I'm running Time Machine backups to an external drive on the $599 Mac mini, if that helps. Also both of these will be on the network at the same time, other than renaming one of the machines are there considerations to be had there?

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  • how to access inaccessible mac os x hard drive via ubuntu

    - by jon
    Background: My intention was to load a Virtual Machine (VM) on my Mac OS X Snow Leopard. My Mac had just enough room for a VM (my thought process was that VM was the same as partition) However, I burned the newest version of Ubuntu onto a CD, thinking that partitioning and running a virtual machine would be the same. I would restart my computer, booting up Ubuntu installer. The installation would not allow me to partition, forcing me to force shutdown my laptop. when I turn on my laptop, I see that my computer is "missing operating system". So, can someone help me fix my a) bootcamp, b) getting files and if a and b are fixed c) to install ubuntu as a VM?

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  • Apple publie la beta de Mac OS X Lion, une version pour les développeurs inspirée d'iOS

    Apple publie la beta Mac OS X Lion Une version de son OS pour les développeurs inspirée d'iOS Apple vient de mettre à la disposition des développeurs la première beta de son nouveau système d'exploitation Mac OS X Lion. Cette version s'inspire considérablement des idées qui ont donné naissance à l'iPad .« l'iPad a inspiré une nouvelle génération de fonctionnalités innovantes de Lion » affirme Philip Schiller, Vice président Marketing Produit. Au menu de ce nouveau système d'exploitation, on note l'arrivée du nouvel écran pour lancer les applications « Launchpad » qui permet d'accéder instantanément d'un simple clic à toutes les applications installées à la façon de l...

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  • Dual Boot: access Mac OS HD folders from Ubuntu

    - by dresde
    I did it!!! I'm right now writting from Ubuntu 11.10 installed in my MacBook Pro using Dual Boot!!! THe only thing is, how can I now access my Mac folders? From Ubuntu if I try to open Music, Documents or any of those folders related to the Mac user I get the following: [The folder contents could not be displayed. You do not have the permissions necessary to view the contents of "Music"] I can access them if I run Nautilus from root (gksudo nautilus), but I would like to just be able to browse those folders. Thanks!

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  • Game Patching Mac/PC

    - by Centurion Games
    Just wondering what types of solutions are available to handle patching of PC/Mac games that don't have any sort of auto updater built into them. In windows do you just spin off some sort of new install shield for the game that includes the updated files, hope you can read a valid registry key to point to the right directory, and overwrite files? If so how does that translate over to Mac where the game is normally just distributed as straight up .app file? Is there a better approach than the above for an already released product? (Assuming direct sells, and not through a marketplace that features auto-updating like Steam.) Are there any off the shelf auto-updater type libraries that could also be easily integrated with a C/C++ code base even after a game has been shipped to make this a lot simpler, and that are cross platform? Also how do auto-updaters work with new OS's that want applications and files digitally signed?

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