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General purpose ticketing/tech support system [closed]

- by crazybyte

Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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The difference

So with the CTP tools available, weve been building a few apps, just to get a feel for the tools and whats supported in the framework. Whats been great is that everything is fairly familiar and consistent, largely to do with the .net framework and Microsofts focus on providing good tools. Weve produced mobile applications, mostly in concept form, for Windows Phone Classic, iPhone and Android but never so quickly and not of such high quality and visual impression. I attribute some of this obviously to our familiarity to the Microsoft platform and tools. Though when you look at the designs our team has produced, it becomes clear that this is not just another mobile application container. The Metro design language implores content prominence with fluid motion and transitions, with a crisp font and easily organized features and services placement. In addition to a purposeful right edge tease, where the intent is for users to discover new premium content and services. The concept that enables this is called hubs, building application with hubs changes your thinking from a single mobile application task, to thinking creatively about a mobile experience. Its engaging to think of the other brands and industry verticals that will take advantage of this core feature. Combine this with Windows Phone 7 live tiles, more on that later, and you have a recipe for a solid mobile services platform. This so much more fun and liberating than my icon on a gridDid you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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How do I add an Approver to SharePoint 2010?

- by CompGeekess

I am still new to SharePoint and am learning so much, but have came in to a few hic-ups and here is one. I want to add an approver to SharePoint 2010 who has FULL CONTROL. My manager requested that I find out where the approval request are going and redirect them to him. (I have no idea where or how to find this out). Is this possible to do on the Central Administration or must I go into each site/subsite and set him to be the approver this way? Googled and the site was showing me how to approve workflows or how to create approvals, my other resources didn't give much help either. So far I had gone into a few individual sites and set my manager and I up as approvers with full control, but am uncertain if this is the correct procedure or if there is a better way to do this. For example, have the lower levels inherit from the higher level - set security at the highest level and cascade to the child levels. Thank You.

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How to deal with bad developers who hold back the project

- by ILovePaperTowels

We're at the end of a project, but we continue to run into issues because of a single piece of the project. This piece is handled by a specific developer. Finally, we grabbed latest and started reviewing it. It's just horrendous code! Trying to step through it was difficult and it's a relatively simple workflow. The point of this question is, how to deal with this situation. The developer has a hard time accepting criticism (constructive or otherwise) and feels he is more knowledgeable than others on the team who are, well, highly decorated, experienced and accomplished developers. It's difficult to even get into a topic about development because it turns into "I know what I'm talking about and you're just wrong!" type of conversation. A request has already been put in to replace this developer but it is a hard sell since devs are in short supply where we are and this is a corporation with a LOT of political bs. Management has been notified a few times but nothing is happening.

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1 ASPX Page, Multiple Master Pages

- by csmith18119

So recently I had an ASPX page that could be visited by two different user types. User type A would use Master Page 1 and user type B would use Master Page 2. So I put together a proof of concept to see if it was possible to change the MasterPage in code. I found a great article on the Microsoft ASP.net website. Specifying the Master Page Programmatically (C#) by Scott Mitchell So I created a MasterPage call Alternate.Master to act as a generic place holder. I also created a Master1.Master and a Master2.Master. The ASPX page, Default.aspx will use this MasterPage. It will also use the Page_PreInit event to programmatically set the MasterPage. 1: protected void Page_PreInit(object sender, EventArgs e) { 2: var useMasterPage = Request.QueryString["use"]; 3: if (useMasterPage == "1") 4: MasterPageFile = "~/Master1.Master"; 5: else if (useMasterPage == "2") 6: MasterPageFile = "~/Master2.Master"; 7: } In my Default.aspx page I have the following links in the markup: 1: <p> 2: <asp:HyperLink runat="server" ID="cmdMaster1" NavigateUrl="~/Default.aspx?use=1" Text="Use Master Page 1" /> 3: </p> 4: <p> 5: <asp:HyperLink runat="server" ID="cmdMaster2" NavigateUrl="~/Default.aspx?use=2" Text="Use Master Page 2" /> 6: </p> So the basic idea is when a user clicks the HyperLink to use Master Page 1, the default.aspx.cs code behind will set the property MasterPageFile to use Master1.Master. The same goes with the link to use Master Page 2. It worked like a charm! To see the actual code, feel free to download a copy here: Project Name: Skyhook.MultipleMasterPagesWeb http://skyhookprojectviewer.codeplex.com

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How to build an API on top of an existing Rails app with NodeJs and what architecture to use?

- by javiayala

The explanation I was recently hired by a company that has an old RoR 2.3 application with more than 100k users, a strong SEO strategy with more than 170k indexed urls, native android and ios applications and other custom-made mobile and web applications that rely on a not so good API from the same RoR app. They recently merged with a company from another country as an strategy to grow the business and the profit. They have almost the same stats, a similar strategy and mobile apps. We have just decided that we need to merge the data from both companies and to start a new app from scratch since the RoR app is to old and heavily patched and the app from the other company was built with a custom PHP framework without any documentation. The only good news is that both databases are in MySQL and have a similar structure. The challenge I need to build a new version that: can handle a lot of traffic, preserves the SEO strategies of both companies, serve 2 different domains, and have a strong API that can support legacy mobile apps from both companies and be ready for a new set of native apps. I want to use RoR 3.2 for the main web apps and NodeJs with a Restful API. I know that I need to be very careful with the mobile apps and handle multiple versions of the API. I also think that I need to create a service that can handle a lot IO request since the apps is heavily used to create orders for restaurants at a certain time of the day. The questions With all this in mind: What type of architecture do you recommend me to follow? What gems or node packages do you think will work the best? How do I build a new rails app and keep using the same database structure? Should I use NodeJS to build an API or just build a new service with Ruby? I know that I'm asking to much from you guys, but please help me by answering any topic that you can or by pointing me on the right direction. All your comments and feedback will be extremely appreciated! Thanks!

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What are solutions and tradeoffs to maintain search result consistency in a web application

- by iammichael

Consider a web application with a custom search function that must display the results in a paged manner (twenty per page with up to hundreds of thousands of total results) and the ability to drill down to individual results that maintain next/previous links to navigate through the results. Re-executing the search on each page request to get the appropriate results for that page of data can be too expensive (up to 15s per search). Also, since the underlying data can change frequently (e.g. addition of new results), re-executing could cause the next/previous functionality to result in inconsistent behavior (e.g. the same results reappearing on a later page after having been viewed on an earlier page). What options exist to ensure the search results can be viewed across multiple pages in a consistent manner, and what tradeoffs does each option have in terms of network, CPU, memory, and storage requirements? EDIT: I thought caching the query search results was an obvious necessity. The question is really asking about where to cache the result set and what tradeoffs might exist to each. For example, storing the ids of the entities in the result set on the client, or storing the IDs of the entities themselves in the users session on the web server, or in a temporary table in the database. I'm not looking specifically for a single solution as different scenarios may result in different approaches (and such a question would be more suited for stackoverflow.com rather than here), but more of a design comparison between the possible approaches.

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IIS7 is gzipping files but not serving the gzipped version.

- by ptrin

By following a number of helpful blog posts I have configured IIS to gzip my static files. I have even enabled Failed Request Tracing and filtered to the 200 status code, and I can see the successful compression events taking place as well as the finished headers, which look like this: Headers="Content-Type: text/css Content-Encoding: gzip Last-Modified: Mon, 04 Oct 2010 17:35:08 GMT Accept-Ranges: bytes ETag: "02ef37cea63cb1:0" Vary: Accept-Encoding Server: Microsoft-IIS/7.5 X-Powered-By: ASP.NET " However, when I test in Fiddler and Firefox the Content-Encoding header is missing, and the file is not gzipped. This is a similar issue to this question which was never resolved. IIS is generating the gzipped files which I can see in C:\inetpub\temp\IIS Temporary Compressed Files . Does anyone know how I can troubleshoot this?

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Forced to be trained [closed]

- by steeb

is it OK to force employees to take a training in order to make them sign a contract to stay in the job for X years? Here I'm the only developer in the company and before this job I've developed in VB6, VB.Net and others. There are others technicians here but they query the database server to make reports and make little programs but do not spend all day in programming. I was hired here to manage some legacy data to be migrated to a new system and I used my experience to accomplish the task. I also have made some utilities and other developments. Since we went live with the new system I've been developing a lot of side programs, add-ons and changed the source code of it and basically I've been learning from it since then and became some sort of jack of all trades when some feature needs to be changed or corrected. I have one and a half year in this company but during the last 8 months I've been entirely programming in the system. There have been times when even the implementers ask me how I accomplish certain things. The issue here is that the company has come and told me and other co-workers (which do not program in the system but know basic programming and databases) to have a basic training to program for the new system's platform and when we finish it we will sign a contract to stay in the company for an unspecified time. They have offered also an unspecified better salary. I'm feeling very suspicious cause I know the basics of system and I don't understand why I have to take it, being known by everybody all developments I've made. I gathered with my boss and told him that I should not take that course because I feel that I can learn more with all the daily requirements I've been asked and they should save that money. But he responded me that I have to take it and sign after that. I think they want me to be with them for a long time, and I'd like to, but my opinion is that I would like to stay in the company because I feel comfortable in all laboral aspects (including salary) but not because I signed a contract forced to do more tasks and forced to say no if I have others and better job offers. What advice can you give me in this kind of situation?

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REST API wrapper - class design for 'lite' object responses

- by sasfrog

I am writing a class library to serve as a managed .NET wrapper over a REST API. I'm very new to OOP, and this task is an ideal opportunity for me to learn some OOP concepts in a real-life situation that makes sense to me. Some of the key resources/objects that the API returns are returned with different levels of detail depending on whether the request is for a single instance, a list, or part of a "search all resources" response. This is obviously a good design for the REST API itself, so that full objects aren't returned (thus increasing the size of the response and therefore the time taken to respond) unless they're needed. So, to be clear: .../car/1234.json returns the full Car object for 1234, all its properties like colour, make, model, year, engine_size, etc. Let's call this full. .../cars.json returns a list of Car objects, but only with a subset of the properties returned by .../car/1234.json. Let's call this lite. ...search.json returns, among other things, a list of car objects, but with minimal properties (only ID, make and model). Let's call this lite-lite. I want to know what the pros and cons of each of the following possible designs are, and whether there is a better design that I haven't covered: Create a Car class that models the lite-lite properties, and then have each of the more detailed responses inherit and extend this class. Create separate CarFull, CarLite and CarLiteLite classes corresponding to each of the responses. Create a single Car class that contains (nullable?) properties for the full response, and create constructors for each of the responses which populate it to the extent possible (and maybe include a property that returns the response type from which the instance was created). I expect among other things there will be use cases for consumers of the wrapper where they will want to iterate through lists of Cars, regardless of which response type they were created from, such that the three response types can contribute to the same list. Happy to be pointed to good resources on this sort of thing, and/or even told the name of the concept I'm describing so I can better target my research.

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Step by Step: Remove/Sideline Preinstalled Windows 8, Install Ubuntu

- by user207562

I want Ubuntu as my primary/only operating system. Computer came with presumptive Pre-Installed Windows 8.(touch screen) Help. New Dell Inspiron 15r. Cannot install Ubuntu 12.04-03 or LTS. I need/request step by step instructions to remove Windows 8 or sideline Windows 8. (ie) BIOS settings I need to know: What to have; What settings; When to apply; Boot manager settings. UEFI. Etc. This should be easy, but I am mired in the Herpes that is Microsoft. I end up having a presumed dual boot that will not access Ubuntu. (ie) Step 1: Turn on computer. Step 2: F# to change ... to ... at Dell prompt... I want to use Ubuntu as my primary operating system or my only operating system.

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Why does try_files append each path together?

- by Tom

I'm using try_files like this: http { server { error_log /var/log/nginx debug; listen 127.0.0.1:8080; location / { index off default_type application/octet-stream; try_files /files1$uri /files2/$uri /files3$uri; } } } In the error log, it's showing this: *[error] 15077#0: 45399 rewrite or internal redirection cycle while internally redirecting to "/files1/files2/files3/path/to/my/image.png", client: 127.0.0.1, server: , request: "GET /path/to/my/image.png HTTP/1.1", host: "mydomain.com", referrer: "http://mydomain.com/folder" Can anyone tell me why nginx is looking for /files1/files2/files3/path/to/my/image.png instead of /files1/path/to/my/image.png, /files2/path/to/my/image.png and /files3/path/to/my/image.png? Thanks

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IOException opening RFCOMM on openSUSE

- by Chief A-G

I have a permissions problem on openSUSE with Bluetooth /dev/rfcomm0. I've written a small test application which opens /dev/rfcomm0 and sends a request message and retrieves a response message. At first my problem was a permission denied error on /dev/rfcomm0 until I added the user account to the dialup users group. Now I get a System.IO.IOException Interrupted system call error whenever I run the app. I can sudo my application and it runs fine. I'm not sure how and which permissions to set to get this work work under my normal user account.

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Suhosin per-URL exceptions?

- by STATUS_ACCESS_DENIED

I am using SimpleID as my OpenID provider and it turns out that if I log on via pages like those on StackExchange, one of the parameters of the GET request gets dropped by Suhosin. The name of the variable is s and I presume it's responsible for the "return to URL" part after login. All of this is not a problem as long as I am already logged into SimpleID from before. However, as soon as the site on which I want to log in via OpenID ends up at the login screen of SimpleID, the redirect back to the site I came from does not work anymore due to the dropped variable. Is there a method to configure either on a per-virtual-host or per-URL basis to ignore the maximum length for GET requests with a parameter s exceeding the (globally) set limit? I'm using Apache 2.2, so I was wondering whether a mechanism similar to setting the PHP ini variables from within the server configuration exists for Suhosin.

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From 20,663 issues to 1 issue–style-copping C5.Tests

- by TATWORTH

Originally posted on: http://geekswithblogs.net/TATWORTH/archive/2014/05/28/from-20663-issues-to-1-issuendashstyle-copping-c5.tests.aspxI recently became interested in the potential of the C5 Collections solution from http://www.itu.dk/research/c5/, however I was dismayed at the state of the code in the unit test project, so I set about fixing the 20,663 issues detected by StyleCop. The tools I used were the latest versions of: My 64-bit development PC running Windows 8 Update with 8Gb RAM Visual Studio 2013 Ultimate with SP2 ReSharper GhostDoc Pro My first attempt had to be abandoned due to collision of class names which broke one of the unit tests. So being aware of this duplication of class names, I started again and planned to prepend the class names with the namespace name. In some cases I additionally prepended the item of the C5 collection that was being tested. So what was the condition of code at the start? Besides the sprawl of C# code not written to style cop standard, there was: 1) Placing of many classes within one physical file. 2) Namespace within name space that did not follow the project structure. 3) As already mentioned, duplication of class names across namespaces. 4) A copyright notice that spawled but had to be preserved. 5) Project sub-folders were all lower case instead of initial letter capitalised. The first step was to add a stylecop heading plus the original heading contained within a region, to every file. The next step was to run GhostDoc Pro using its “Document File” option on every file but not letting it replace the headers, I had added. This brought the number of issues down to 18,192. I then went through each file collapsing each class and prepending names as appropriate. At each step, I saved the changes to my local Git. The step was to move each class to its own file and to style-cop each file. ReSharper provides a very useful feature for doing this which also fixes missing “this.” and moves using statements inside the namespace. Some classes required minimal work whereas others required extensive work to reach the stylecop standard. The unit tests were run at each split and when each class was completed. When all was done, one issue remained which I will need to submit to stylecop team for their advice (and possibly a fix to stylecop). The updated solution has been made available at https://c5stylecopped.codeplex.com/releases/view/122785.

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Iptables rules make communication so slow

- by mmc18

When I have send a request to an application running on a machine which following firewall rules are applied, it waits so long. When I have deactivated the iptables rule, it responses immediately. What makes communication so slow? -A INPUT -m state --state RELATED,ESTABLISHED -j ACCEPT -A INPUT -p tcp -m tcp --dport 22 -j ACCEPT -A INPUT -p esp -j ACCEPT -A INPUT -i ppp+ -j ACCEPT -A INPUT -p udp -m udp --dport 500 -j ACCEPT -A INPUT -p udp -m udp --dport 4500 -j ACCEPT -A INPUT -p udp -m udp --dport 1701 -j ACCEPT -A INPUT -i lo -j ACCEPT -A INPUT -i lo -m state --state NEW,RELATED,ESTABLISHED -j ACCEPT -A INPUT -m limit --limit 5/min -j LOG --log-prefix "iptables denied: " --log-level 7 -A FORWARD -i ppp+ -m state --state NEW,RELATED,ESTABLISHED -j ACCEPT

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Add users in Windows machine without AD

- by guillem

I have several development machines where I am the administrator. We are using AD in my organization but is maintained by and offshore IT group any request takes a long time. We are currently granting access to developers on development machines manually so it's a bit annoying to maintain although at least it's fast. We have also a lot of external consultants that need to use those machines for some time. Is there any tool or method to maintain a set of users synced on those machines without the need add them to an AD group?

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Designing object oriented programming

- by Pota Onasys

Basically, I want to make api calls using an SDK I am writing. I have the following classes: Car CarData (stores input values needed to create a car like model, make, etc) Basically to create a car I do the following: [Car carWithData: cardata onSuccess: successHandler onError: errorHandler] that basically is a factory method that creates instance of Car after making an API call request and populating the new Car class with the response and passes that instance to the successHandler. So "Car" has the above static method to create that car, but also has non-static methods to edit, delete cars (which would make edit, delete API calls to the server) So when the Car create static method passes a new car to the successHandler by doing the following: successHandler([[Car alloc] initWithDictionary: dictionary) The success handler can go ahead and use that new car to do the following: [car update: cardata] [car delete] considering the new car object now has an ID for each car that it can pass to the update and delete API calls. My questions: Do I need a cardata object to store user inputs or can I store them in the car object that would also later store the response from all of the api calls? How can I improve this model? With regards to CarData, note that there might be different inputs for the different API calls. So create function might need to know model, make, etc, but find function might need to know the number of items to find, the limit, the start id, etc.

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mod_rewrite hide subdirectory in return url part2

- by user64790

Hi I am having an issue trying to get my mod_rewrite configuration correctly i have a site: 0.0.0.0/oldname/directories/index.php I would like to rename "oldname" to "newname" resulting in: 0.0.0.0/newname/directories/index.php etc.. So when a user navigates to 0.0.0.0 my site will automatically send them to 0.0.0.0/oldname/index.php I'm not planning on moving my content marketing have asked me to rename the site folder I would like to mask the request of 0.0.0.0/oldname/index.php to 0.0.0.0/newname/index.php Also if a user navigates from index.php to an link of say /oldname/project1/index.Php the final browsers returned URL will be /newname/project1.php without having to move or edit site links. I also understand my hyperlinks will refer to /oldname but this is acceptable any help would be highly appreciated. Regards

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How do I get the current date according to an NTP server without setting it locally?

- by Zac B

I want to get the current date and time according to a remote NTP server, using Linux. I don't want to change the local time as a result; I just want to get the remote date, adjusted for the local time zone, printed out. The date returned must comply with the following criteria: It needs to be reasonably accurate. It needs to be adjusted for the timezone on the local system making the request. It needs to be formatted in an easily-readable or interpretable way (standard date format, or seconds since epoch). What I've Tried: I can call ntpdate -q my.ntp.server and get the offset between the local time and the server's time, but that doesn't return the date according to the NTP server; it just returns the offset and the local date. Is there some easy way/command I can use to say: "Print out the date according to a given NTP server, adjusted for my current timezone"?

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basic help for Nat configuration needed

- by Klaes S.

I have a server with a IP 1.0.0.5/24. This is the main IP address of the server, and now I have two other IP addresses for the server, they are 1.0.2.30/24 and 1.0.2.31/24. I want to make a VirtualBox running another OS accessible through the Internet, and only allow the specified IP to reach the virtual box. I'm new to iptables and therefore I need some basic help and getting started information about this. The hosting provider does not allow more than on MAC address per switch port, which means that I'm not able to make bridge as far as I know. Futhermore I want the host, to reject the extra IPs so its only the VirtualBox / virtual machine that accepts the request's on the extra IPS.

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PHP and load balancing

- by StCee

I have one major domain but the server spec behind it is not good enough. Hence I want to relay the traffic, in particular php-mysql queries to multiple smaller servers. How is that normally be done? (BTW I wonder how much traffic or number of php/mysql request a normal setup on ec2 micro instance can handle? ) I did have a look of EC2 load balancer. But is it only possible to load balance on machines of your own account?

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solving network connection problem on xp

- by doug

Hi there I feel so stupid, because I have to fix my dad computer(which was mine years ago). So it is an old computer on which I have installed windows xp and the drivers for main-board. The device manager says that I have no more problems with the hardware. That computer has to connect to a router from my room but it doesn't. On ping 192.168.2.1 I get "Request time out"., The other computers are connecting to that router. Only the old computer doesn't connect to the LAN and later to the internet. Also it doesn't get a good IP(from the same class). After running ipconfig command I know that i have an IP with 169.... What can I do? Do you have any tips for me?

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Duplicate of IPSEC certificate template not displaying

- by Tim Brigham

I am working on getting IPSEC working on computers outside my domain. I am unable to get a duplicate of the IPSec Offline Request template to show on the web interface. My CA is 2008 R2 Enterprise and the permissions on the template should be adequate to allow me access (my account has read and enroll). If I publish the original template it functions as desired. I also have other custom templates in use (although using autoenrollment). The duplicate is almost identical to the original, excepting that it has a longer validity period and the private key is marked as exportable. How do I debug at this point?

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Sharepoint asks for NTLM credentials for every unique URL. How do I stop it?

- by CamronBute

I'm tasked with troubleshooting a problem we're having with a SP2010 site. The app is external, and there are several clients that must connect. Some clients are receiving a crazy amount of credential requests when trying to log on. It appears to ask for every unique URL (eg. every different picture, link, etc) and it won't stop. Other clients are having no problems. I cannot seem to replicate the issue, either. I'm attempting to replicate by restricting all settings (including cookies) on my own browser, but to no avail. I put the HTTP request under a microscope, and it's asking for NTLM credentials. The client is using IE8, and the browser is running in Protected Mode, but the browser settings cannot be determined... I'm guessing this is a webserver thing, simply because it appears to be an authentication thing. What might the problem be?

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