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• is it a good idea to change a recovery partition from primary to logical? [HP laptop]

  - by DiegoDD

  I have a new HP laptop, model dv6-6c85la, with 1TB hard drive, and it has 4 primary partitions, like this: |<- system [199 MB] -|<- c: [899.8 GB] -|<- d:(recovery) [27.5 GB] -|<- e:(hp_tools) [4 GB] -| I wanted to make another partition, splitting "C" which is the main partition, into TWO partitions, and leave the rest as it is. but it doesn't let me because they are already 4 primary partitions (the ones in the diagram). I read somewhere, that i could in fact split C into 2 partitions, but only if the adjacent partition (in this case d:(recovery) is converted into a "logical" partition. That way, the new unallocated part taken from C, and the recovery partition, would each be logical, "inside" an extended partition (right???) As i understand, the resulting partitions would be: primary (system, no letter), primary (c:), extended [ logical (x:) | logical(d:recovery) ], primary (e: hp_tools) "x" being the new one. am i correct? My question is, if i do convert the recovery partition to logical (and thus, it is inside an extended partition adjacent to the new "x:" one), would i have any problems when in case of a disaster i would like to restore the system using the now logical instead of primary RECOVERY partition? Or it is completely safe to change it to logical? My main concern is because i think i may need to be primary so the recovery can proceed in boot time? Or i am completely wrong? how does the recovery process happens? I also understand that i can simply create recovery media, in DVDs, and then even i would be able to delete that recovery partition completely, but as of now, i don't want to do that. I may create the disks, but i don't want to delete the partition, simply because it would be a lot faster and easier to recover from a hard drive than disks. Wrapping up: if i change a recovery partition from primary to logical, will the system still be capable of using it to recover? or it NEEDS to be primary to work? The whole point is that i want to split C:, but as things are, i cant directly, i'd need to change the recovery partition to logical. Or is there another way? thanks.

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• May 20th Links: ASP.NET MVC, ASP.NET, .NET 4, VS 2010, Silverlight

  - by ScottGu

  Here is the latest in my link-listing series.  Also check out my VS 2010 and .NET 4 series and ASP.NET MVC 2 series for other on-going blog series I’m working on. [In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu] ASP.NET MVC How to Localize an ASP.NET MVC Application: Michael Ceranski has a good blog post that describes how to localize ASP.NET MVC 2 applications. ASP.NET MVC with jTemplates Part 1 and Part 2: Steve Gentile has a nice two-part set of blog posts that demonstrate how to use the jTemplate and DataTable jQuery libraries to implement client-side data binding with ASP.NET MVC. CascadingDropDown jQuery Plugin for ASP.NET MVC: Raj Kaimal has a nice blog post that demonstrates how to implement a dynamically constructed cascading dropdownlist on the client using jQuery and ASP.NET MVC. How to Configure VS 2010 Code Coverage for ASP.NET MVC Unit Tests: Visual Studio enables you to calculate the “code coverage” of your unit tests.  This measures the percentage of code within your application that is exercised by your tests – and can give you a sense of how much test coverage you have.  Gunnar Peipman demonstrates how to configure this for ASP.NET MVC projects. Shrinkr URL Shortening Service Sample: A nice open source application and code sample built by Kazi Manzur that demonstrates how to implement a URL Shortening Services (like bit.ly) using ASP.NET MVC 2 and EF4.  More details here. Creating RSS Feeds in ASP.NET MVC: Damien Guard has a nice post that describes a cool new “FeedResult” class he created that makes it easy to publish and expose RSS feeds from within ASP.NET MVC sites. NoSQL with MongoDB, NoRM and ASP.NET MVC Part 1 and Part 2: Nice two-part blog series by Shiju Varghese on how to use MongoDB (a document database) with ASP.NET MVC.  If you are interested in document databases also make sure to check out the Raven DB project from Ayende. Using the FCKEditor with ASP.NET MVC: Quick blog post that describes how to use FCKEditor – an open source HTML Text Editor – with ASP.NET MVC. ASP.NET Replace Html.Encode Calls with the New HTML Encoding Syntax: Phil Haack has a good blog post that describes a useful way to quickly update your ASP.NET pages and ASP.NET MVC views to use the new <%: %> encoding syntax in ASP.NET 4.  I blogged about the new <%: %> syntax – it provides an easy and concise way to HTML encode content. Integrating Twitter into an ASP.NET Website using OAuth: Scott Mitchell has a nice article that describes how to take advantage of Twiter within an ASP.NET Website using the OAuth protocol – which is a simple, secure protocol for granting API access. Creating an ASP.NET report using VS 2010 Part 1, Part 2, and Part 3: Raj Kaimal has a nice three part set of blog posts that detail how to use SQL Server Reporting Services, ASP.NET 4 and VS 2010 to create a dynamic reporting solution. Three Hidden Extensibility Gems in ASP.NET 4: Phil Haack blogs about three obscure but useful extensibility points enabled with ASP.NET 4. .NET 4 Entity Framework 4 Video Series: Julie Lerman has a nice, free, 7-part video series on MSDN that walks through how to use the new EF4 capabilities with VS 2010 and .NET 4.  I’ll be covering EF4 in a blog series that I’m going to start shortly as well. Getting Lazy with System.Lazy: System.Lazy and System.Lazy<T> are new features in .NET 4 that provide a way to create objects that may need to perform time consuming operations and defer the execution of the operation until it is needed.  Derik Whittaker has a nice write-up that describes how to use it. LINQ to Twitter: Nifty open source library on Codeplex that enables you to use LINQ syntax to query Twitter. Visual Studio 2010 Using Intellitrace in VS 2010: Chris Koenig has a nice 10 minute video that demonstrates how to use the new Intellitrace features of VS 2010 to enable DVR playback of your debug sessions. Make the VS 2010 IDE Colors look like VS 2008: Scott Hanselman has a nice blog post that covers the Visual Studio Color Theme Editor extension – which allows you to customize the VS 2010 IDE however you want. How to understand your code using Dependency Graphs, Sequence Diagrams, and the Architecture Explorer: Jennifer Marsman has a nice blog post describes how to take advantage of some of the new architecture features within VS 2010 to quickly analyze applications and legacy code-bases. How to maintain control of your code using Layer Diagrams: Another great blog post by Jennifer Marsman that demonstrates how to setup a “layer diagram” within VS 2010 to enforce clean layering within your applications.  This enables you to enforce a compiler error if someone inadvertently violates a layer design rule. Collapse Selection in Solution Explorer Extension: Useful VS 2010 extension that enables you to quickly collapse “child nodes” within the Visual Studio Solution Explorer.  If you have deeply nested project structures this extension is useful. Silverlight and Windows Phone 7 Building a Simple Windows Phone 7 Application: A nice tutorial blog post that demonstrates how to take advantage of Expression Blend to create an animated Windows Phone 7 application. If you haven’t checked out my Windows Phone 7 Twitter Tutorial I also recommend reading that. Hope this helps, Scott P.S. If you haven’t already, check out this month’s "Find a Hoster” page on the www.asp.net website to learn about great (and very inexpensive) ASP.NET hosting offers.

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• Announcing SonicAgile – An Agile Project Management Solution

  - by Stephen.Walther

  I’m happy to announce the public release of SonicAgile – an online tool for managing software projects. You can register for SonicAgile at www.SonicAgile.com and start using it with your team today. SonicAgile is an agile project management solution which is designed to help teams of developers coordinate their work on software projects. SonicAgile supports creating backlogs, scrumboards, and burndown charts. It includes support for acceptance criteria, story estimation, calculating team velocity, and email integration. In short, SonicAgile includes all of the tools that you need to coordinate work on a software project, get stuff done, and build great software. Let me discuss each of the features of SonicAgile in more detail. SonicAgile Backlog You use the backlog to create a prioritized list of user stories such as features, bugs, and change requests. Basically, all future work planned for a product should be captured in the backlog. We focused our attention on designing the user interface for the backlog. Because the main function of the backlog is to prioritize stories, we made it easy to prioritize a story by just drag and dropping the story from one location to another. We also wanted to make it easy to add stories from the product backlog to a sprint backlog. A sprint backlog contains the stories that you plan to complete during a particular sprint. To add a story to a sprint, you just drag the story from the product backlog to the sprint backlog. Finally, we made it easy to track team velocity — the average amount of work that your team completes in each sprint. Your team’s average velocity is displayed in the backlog. When you add too many stories to a sprint – in other words, you attempt to take on too much work – you are warned automatically: SonicAgile Scrumboard Every workday, your team meets to have their daily scrum. During the daily scrum, you can use the SonicAgile Scrumboard to see (at a glance) what everyone on the team is working on. For example, the following scrumboard shows that Stephen is working on the Fix Gravatar Bug story and Pete and Jane have finished working on the Product Details Page story: Every story can be broken into tasks. For example, to create the Product Details Page, you might need to create database objects, do page design, and create an MVC controller. You can use the Scrumboard to track the state of each task. A story can have acceptance criteria which clarify the requirements for the story to be done. For example, here is how you can specify the acceptance criteria for the Product Details Page story: You cannot close a story — and remove the story from the list of active stories on the scrumboard — until all tasks and acceptance criteria associated with the story are done. SonicAgile Burndown Charts You can use Burndown charts to track your team’s progress. SonicAgile supports Release Burndown, Sprint Burndown by Task Estimates, and Sprint Burndown by Story Points charts. For example, here’s a sample of a Sprint Burndown by Story Points chart: The downward slope shows the progress of the team when closing stories. The vertical axis represents story points and the horizontal axis represents time. Email Integration SonicAgile was designed to improve your team’s communication and collaboration. Most stories and tasks require discussion to nail down exactly what work needs to be done. The most natural way to discuss stories and tasks is through email. However, you don’t want these discussions to get lost. When you use SonicAgile, all email discussions concerning a story or a task (including all email attachments) are captured automatically. At any time in the future, you can view all of the email discussion concerning a story or a task by opening the Story Details dialog: Why We Built SonicAgile We built SonicAgile because we needed it for our team. Our consulting company, Superexpert, builds websites for financial services, startups, and large corporations. We have multiple teams working on multiple projects. Keeping on top of all of the work that needs to be done to complete a software project is challenging. You need a good sense of what needs to be done, who is doing it, and when the work will be done. We built SonicAgile because we wanted a lightweight project management tool which we could use to coordinate the work that our team performs on software projects. How We Built SonicAgile We wanted SonicAgile to be easy to use, highly scalable, and have a highly interactive client interface. SonicAgile is very close to being a pure Ajax application. We built SonicAgile using ASP.NET MVC 3, jQuery, and Knockout. We would not have been able to build such a complex Ajax application without these technologies. Almost all of our MVC controller actions return JSON results (While developing SonicAgile, I would have given my left arm to be able to use the new ASP.NET Web API). The controller actions are invoked from jQuery Ajax calls from the browser. We built SonicAgile on Windows Azure. We are taking advantage of SQL Azure, Table Storage, and Blob Storage. Windows Azure enables us to scale very quickly to handle whatever demand is thrown at us. Summary I hope that you will try SonicAgile. You can register at www.SonicAgile.com (there’s a free 30-day trial). The goal of SonicAgile is to make it easier for teams to get more stuff done, work better together, and build amazing software. Let us know what you think!

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• Searching for tasks with code – Executables and Event Handlers

  Searching packages or just enumerating through all tasks is not quite as straightforward as it may first appear, mainly because of the way you can nest tasks within other containers. You can see this illustrated in the sample package below where I have used several sequence containers and loops. To complicate this further all containers types, including packages and tasks, can have event handlers which can then support the full range of nested containers again. Towards the lower right, the task called SQL In FEL also has an event handler not shown, within which is another Execute SQL Task, so that makes a total of 6 Execute SQL Tasks 6 tasks spread across the package. In my previous post about such as adding a property expressionI kept it simple and just looked at tasks at the package level, but what if you wanted to find any or all tasks in a package? For this post I've written a console program that will search a package looking at all tasks no matter how deeply nested, and check to see if the name starts with "SQL". When it finds a matching task it writes out the hierarchy by name for that task, starting with the package and working down to the task itself. The output for our sample package is shown below, note it has found all 6 tasks, including the one on the OnPreExecute event of the SQL In FEL task TaskSearch v1.0.0.0 (1.0.0.0) Copyright (C) 2009 Konesans Ltd Processing File - C:\Projects\Alpha\Packages\MyPackage.dtsx MyPackage\FOR Counter Loop\SQL In Counter Loop MyPackage\SEQ For Each Loop Wrapper\FEL Simple Loop\SQL In FEL MyPackage\SEQ For Each Loop Wrapper\FEL Simple Loop\SQL In FEL\OnPreExecute\SQL On Pre Execute for FEL SQL Task MyPackage\SEQ Top Level\SEQ Nested Lvl 1\SEQ Nested Lvl 2\SQL In Nested Lvl 2 MyPackage\SEQ Top Level\SEQ Nested Lvl 1\SQL In Nested Lvl 1 #1 MyPackage\SEQ Top Level\SEQ Nested Lvl 1\SQL In Nested Lvl 1 #2 6 matching tasks found in package. The full project and code is available for download below, but first we can walk through the project to highlight the most important sections of code. This code has been abbreviated for this description, but is complete in the download. First of all we load the package, and then start by looking at the Executables for the package. // Load the package file Application application = new Application(); using (Package package = application.LoadPackage(filename, null)) { int matchCount = 0; // Look in the package's executables ProcessExecutables(package.Executables, ref matchCount); ... // // ... // Write out final count Console.WriteLine("{0} matching tasks found in package.", matchCount); } The ProcessExecutables method is a key method, as an executable could be described as the the highest level of a working functionality or container. There are several of types of executables, such as tasks, or sequence containers and loops. To know what to do next we need to work out what type of executable we are dealing with as the abbreviated version of method shows below. private static void ProcessExecutables(Executables executables, ref int matchCount) { foreach (Executable executable in executables) { TaskHost taskHost = executable as TaskHost; if (taskHost != null) { ProcessTaskHost(taskHost, ref matchCount); ProcessEventHandlers(taskHost.EventHandlers, ref matchCount); continue; } ... // // ... ForEachLoop forEachLoop = executable as ForEachLoop; if (forEachLoop != null) { ProcessExecutables(forEachLoop.Executables, ref matchCount); ProcessEventHandlers(forEachLoop.EventHandlers, ref matchCount); continue; } } } As you can see if the executable we find is a task we then call out to our ProcessTaskHost method. As with all of our executables a task can have event handlers which themselves contain more executables such as task and loops, so we also make a call out our ProcessEventHandlers method. The other types of executables such as loops can also have event handlers as well as executables. As shown with the example for the ForEachLoop we call the same ProcessExecutables and ProcessEventHandlers methods again to drill down into the hierarchy of objects that the package may contain. This code needs to explicitly check for each type of executable (TaskHost, Sequence, ForLoop and ForEachLoop) because whilst they all have an Executables property this is not from a common base class or interface. This example was just a simple find a task by its name, so ProcessTaskHost really just does that. We also get the hierarchy of objects so we can write out for information, obviously you can adapt this method to do something more interesting such as adding a property expression. private static void ProcessTaskHost(TaskHost taskHost, ref int matchCount) { if (taskHost == null) { return; } // Check if the task matches our match name if (taskHost.Name.StartsWith(TaskNameFilter, StringComparison.OrdinalIgnoreCase)) { // Build up the full object hierarchy of the task // so we can write it out for information StringBuilder path = new StringBuilder(); DtsContainer container = taskHost; while (container != null) { path.Insert(0, container.Name); container = container.Parent; if (container != null) { path.Insert(0, "\\"); } } // Write the task path // e.g. Package\Container\Event\Task Console.WriteLine(path); Console.WriteLine(); // Increment match counter for info matchCount++; } } Just for completeness, the other processing method we covered above is for event handlers, but really that just calls back to the executables. This same method is called in our main package method, but it was omitted for brevity here. private static void ProcessEventHandlers(DtsEventHandlers eventHandlers, ref int matchCount) { foreach (DtsEventHandler eventHandler in eventHandlers) { ProcessExecutables(eventHandler.Executables, ref matchCount); } } As hopefully the code demonstrates, executables (Microsoft.SqlServer.Dts.Runtime.Executable) are the workers, but within them you can nest more executables (except for task tasks).Executables themselves can have event handlers which can in turn hold more executables. I have tried to illustrate this highlight the relationships in the following diagram. Download Sample code project TaskSearch.zip (11KB)

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• BizTalk Server 2009 - Architecture Options

  - by StuartBrierley

  I recently needed to put forward a proposal for a BizTalk 2009 implementation and as a part of this needed to describe some of the basic architecture options available for consideration.  While I already had an idea of the type of environment that I would be looking to recommend, I felt that presenting a range of options while trying to explain some of the strengths and weaknesses of those options was a good place to start.  These outline architecture options should be equally valid for any version of BizTalk Server from 2004, through 2006 and R2, up to 2009.   The following diagram shows a crude representation of the common implementation options to consider when designing a BizTalk environment.         Each of these options provides differing levels of resilience in the case of failure or disaster, with the later options also providing more scope for performance tuning and scalability.   Some of the options presented above make use of clustering. Clustering may best be described as a technology that automatically allows one physical server to take over the tasks and responsibilities of another physical server that has failed. Given that all computer hardware and software will eventually fail, the goal of clustering is to ensure that mission-critical applications will have little or no downtime when such a failure occurs. Clustering can also be configured to provide load balancing, which should generally lead to performance gains and increased capacity and throughput.   (A) Single Servers   This option is the most basic BizTalk implementation that should be considered. It involves the deployment of a single BizTalk server in conjunction with a single SQL server. This configuration does not provide for any resilience in the case of the failure of either server. It is however the cheapest and easiest to implement option of those available.   Using a single BizTalk server does not provide for the level of performance tuning that is otherwise available when using more than one BizTalk server in a cluster.   The common edition of BizTalk used in single server implementations is the standard edition. It should be noted however that if future demand requires increased capacity for a solution, this BizTalk edition is limited to scaling up the implementation and not scaling out the number of servers in use. Any need to scale out the solution would require an upgrade to the enterprise edition of BizTalk.   (B) Single BizTalk Server with Clustered SQL Servers   This option uses a single BizTalk server with a cluster of SQL servers. By utilising clustered SQL servers we can ensure that there is some resilience to the implementation in respect of the databases that BizTalk relies on to operate. The clustering of two SQL servers is possible with the standard edition but to go beyond this would require the enterprise level edition. While this option offers improved resilience over option (A) it does still present a potential single point of failure at the BizTalk server.   Using a single BizTalk server does not provide for the level of performance tuning that is otherwise available when using more than one BizTalk server in a cluster.   The common edition of BizTalk used in single server implementations is the standard edition. It should be noted however that if future demand requires increased capacity for a solution, this BizTalk edition is limited to scaling up the implementation and not scaling out the number of servers in use. You are also unable to take advantage of multiple message boxes, which would allow us to balance the SQL load in the event of any bottlenecks in this area of the implementation. Any need to scale out the solution would require an upgrade to the enterprise edition of BizTalk.   (C) Clustered BizTalk Servers with Clustered SQL Servers   This option makes use of a cluster of BizTalk servers with a cluster of SQL servers to offer high availability and resilience in the case of failure of either of the server types involved. Clustering of BizTalk is only available with the enterprise edition of the product. Clustering of two SQL servers is possible with the standard edition but to go beyond this would require the enterprise level edition.    The use of a BizTalk cluster also provides for the ability to balance load across the servers and gives more scope for performance tuning any implemented solutions. It is also possible to add more BizTalk servers to an existing cluster, giving scope for scaling out the solution as future demand requires.   This might be seen as the middle cost option, providing a good level of protection in the case of failure, a decent level of future proofing, but at a higher cost than the single BizTalk server implementations.   (D) Clustered BizTalk Servers with Clustered SQL Servers – with disaster recovery/service continuity   This option is similar to that offered by (C) and makes use of a cluster of BizTalk servers with a cluster of SQL servers to offer high availability and resilience in case of failure of either of the server types involved. Clustering of BizTalk is only available with the enterprise edition of the product. Clustering of two SQL servers is possible with the standard edition but to go beyond this would require the enterprise level edition.    As with (C) the use of a BizTalk cluster also provides for the ability to balance load across the servers and gives more scope for performance tuning the implemented solution. It is also possible to add more BizTalk servers to an existing cluster, giving scope for scaling the solution out as future demand requires.   In this scenario however, we would be including some form of disaster recovery or service continuity. An example of this would be making use of multiple sites, with the BizTalk server cluster operating across sites to offer resilience in case of the loss of one or more sites. In this scenario there are options available for the SQL implementation depending on the network implementation; making use of either one cluster per site or a single SQL cluster across the network. A multi-site SQL implementation would require some form of data replication across the sites involved.   This is obviously an expensive and complex option, but does provide an extraordinary amount of protection in the case of failure.

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• Your thoughts on Best Practices for Scientific Computing?

  - by John Smith

  A recent paper by Wilson et al (2014) pointed out 24 Best Practices for scientific programming. It's worth to have a look. I would like to hear opinions about these points from experienced programmers in scientific data analysis. Do you think these advices are helpful and practical? Or are they good only in an ideal world? Wilson G, Aruliah DA, Brown CT, Chue Hong NP, Davis M, Guy RT, Haddock SHD, Huff KD, Mitchell IM, Plumbley MD, Waugh B, White EP, Wilson P (2014) Best Practices for Scientific Computing. PLoS Biol 12:e1001745. http://www.plosbiology.org/article/info%3Adoi%2F10.1371%2Fjournal.pbio.1001745 Box 1. Summary of Best Practices Write programs for people, not computers. (a) A program should not require its readers to hold more than a handful of facts in memory at once. (b) Make names consistent, distinctive, and meaningful. (c) Make code style and formatting consistent. Let the computer do the work. (a) Make the computer repeat tasks. (b) Save recent commands in a file for re-use. (c) Use a build tool to automate workflows. Make incremental changes. (a) Work in small steps with frequent feedback and course correction. (b) Use a version control system. (c) Put everything that has been created manually in version control. Don’t repeat yourself (or others). (a) Every piece of data must have a single authoritative representation in the system. (b) Modularize code rather than copying and pasting. (c) Re-use code instead of rewriting it. Plan for mistakes. (a) Add assertions to programs to check their operation. (b) Use an off-the-shelf unit testing library. (c) Turn bugs into test cases. (d) Use a symbolic debugger. Optimize software only after it works correctly. (a) Use a profiler to identify bottlenecks. (b) Write code in the highest-level language possible. Document design and purpose, not mechanics. (a) Document interfaces and reasons, not implementations. (b) Refactor code in preference to explaining how it works. (c) Embed the documentation for a piece of software in that software. Collaborate. (a) Use pre-merge code reviews. (b) Use pair programming when bringing someone new up to speed and when tackling particularly tricky problems. (c) Use an issue tracking tool. I'm relatively new to serious programming for scientific data analysis. When I tried to write code for pilot analyses of some of my data last year, I encountered tremendous amount of bugs both in my code and data. Bugs and errors had been around me all the time, but this time it was somewhat overwhelming. I managed to crunch the numbers at last, but I thought I couldn't put up with this mess any longer. Some actions must be taken. Without a sophisticated guide like the article above, I started to adopt "defensive style" of programming since then. A book titled "The Art of Readable Code" helped me a lot. I deployed meticulous input validations or assertions for every function, renamed a lot of variables and functions for better readability, and extracted many subroutines as reusable functions. Recently, I introduced Git and SourceTree for version control. At the moment, because my co-workers are much more reluctant about these issues, the collaboration practices (8a,b,c) have not been introduced. Actually, as the authors admitted, because all of these practices take some amount of time and effort to introduce, it may be generally hard to persuade your reluctant collaborators to comply them. I think I'm asking your opinions because I still suffer from many bugs despite all my effort on many of these practices. Bug fix may be, or should be, faster than before, but I couldn't really measure the improvement. Moreover, much of my time has been invested on defence, meaning that I haven't actually done much data analysis (offence) these days. Where is the point I should stop at in terms of productivity? I've already deployed: 1a,b,c, 2a, 3a,b,c, 4b,c, 5a,d, 6a,b, 7a,7b I'm about to have a go at: 5b,c Not yet: 2b,c, 4a, 7c, 8a,b,c (I could not really see the advantage of using GNU make (2c) for my purpose. Could anyone tell me how it helps my work with MATLAB?)

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• SQL SERVER – Beginning of SQL Server Architecture – Terminology – Guest Post

  - by pinaldave

  SQL Server Architecture is a very deep subject. Covering it in a single post is an almost impossible task. However, this subject is very popular topic among beginners and advanced users.  I have requested my friend Anil Kumar who is expert in SQL Domain to help me write  a simple post about Beginning SQL Server Architecture. As stated earlier this subject is very deep subject and in this first article series he has covered basic terminologies. In future article he will explore the subject further down. Anil Kumar Yadav is Trainer, SQL Domain, Koenig Solutions. Koenig is a premier IT training firm that provides several IT certifications, such as Oracle 11g, Server+, RHCA, SQL Server Training, Prince2 Foundation etc. In this Article we will discuss about MS SQL Server architecture. The major components of SQL Server are: Relational Engine Storage Engine SQL OS Now we will discuss and understand each one of them. 1) Relational Engine: Also called as the query processor, Relational Engine includes the components of SQL Server that determine what your query exactly needs to do and the best way to do it. It manages the execution of queries as it requests data from the storage engine and processes the results returned. Different Tasks of Relational Engine: Query Processing Memory Management Thread and Task Management Buffer Management Distributed Query Processing 2) Storage Engine: Storage Engine is responsible for storage and retrieval of the data on to the storage system (Disk, SAN etc.). to understand more, let’s focus on the following diagram. When we talk about any database in SQL server, there are 2 types of files that are created at the disk level – Data file and Log file. Data file physically stores the data in data pages. Log files that are also known as write ahead logs, are used for storing transactions performed on the database. Let’s understand data file and log file in more details: Data File: Data File stores data in the form of Data Page (8KB) and these data pages are logically organized in extents. Extents: Extents are logical units in the database. They are a combination of 8 data pages i.e. 64 KB forms an extent. Extents can be of two types, Mixed and Uniform. Mixed extents hold different types of pages like index, System, Object data etc. On the other hand, Uniform extents are dedicated to only one type. Pages: As we should know what type of data pages can be stored in SQL Server, below mentioned are some of them: Data Page: It holds the data entered by the user but not the data which is of type text, ntext, nvarchar(max), varchar(max), varbinary(max), image and xml data. Index: It stores the index entries. Text/Image: It stores LOB ( Large Object data) like text, ntext, varchar(max), nvarchar(max),  varbinary(max), image and xml data. GAM & SGAM (Global Allocation Map & Shared Global Allocation Map): They are used for saving information related to the allocation of extents. PFS (Page Free Space): Information related to page allocation and unused space available on pages. IAM (Index Allocation Map): Information pertaining to extents that are used by a table or index per allocation unit. BCM (Bulk Changed Map): Keeps information about the extents changed in a Bulk Operation. DCM (Differential Change Map): This is the information of extents that have modified since the last BACKUP DATABASE statement as per allocation unit. Log File: It also known as write ahead log. It stores modification to the database (DML and DDL). Sufficient information is logged to be able to: Roll back transactions if requested Recover the database in case of failure Write Ahead Logging is used to create log entries Transaction logs are written in chronological order in a circular way Truncation policy for logs is based on the recovery model SQL OS: This lies between the host machine (Windows OS) and SQL Server. All the activities performed on database engine are taken care of by SQL OS. It is a highly configurable operating system with powerful API (application programming interface), enabling automatic locality and advanced parallelism. SQL OS provides various operating system services, such as memory management deals with buffer pool, log buffer and deadlock detection using the blocking and locking structure. Other services include exception handling, hosting for external components like Common Language Runtime, CLR etc. I guess this brief article gives you an idea about the various terminologies used related to SQL Server Architecture. In future articles we will explore them further. Guest Author  The author of the article is Anil Kumar Yadav is Trainer, SQL Domain, Koenig Solutions. Koenig is a premier IT training firm that provides several IT certifications, such as Oracle 11g, Server+, RHCA, SQL Server Training, Prince2 Foundation etc. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Security, SQL Server, SQL Tips and Tricks, SQL Training, T SQL, Technology

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• Dynamic Grouping and Columns

  - by Tim Dexter

  Some good collaboration between myself and Kan Nishida (Oracle BIP Consulting) over at bipconsulting on a question that came in yesterday to an internal mailing list. Is there a way to allow columns to be place into a template dynamically? This would be similar to the Answers Column selector. A customer has said Crystal can do this and I am trying to see how BI Pub can do the same. Example: Report has Regions as a dimension in a table, they want the user to select a parameter that will insert either Units or Dollars without having to create multiple templates. Now whether Crystal can actually do it or not is another question, can Publisher? Yes we can! Kan took the first stab. His approach, was to allow to swap out columns in a table in the report. Some quick steps: 1. Create a parameter from BIP server UI 2. Declare the parameter in RTF template You can check this post to see how you can declare the parameter from the server. http://bipconsulting.blogspot.com/2010/02/how-to-pass-user-input-values-to-report.html 3. Use the parameter value to condition if a particular column needs to be displayed or not. You can use <?if@column:.....?> syntax for Column level IF condition. The if@column is covered in user documentation. This would allow a developer to create a report with the parameter or multiple parameters to allow the user to pick a column to be included in the report. I took a slightly different tack, with the mention of the column selector in the Answers report I took that to mean that the user wanted to select more of a dimensional column and then have the report recalculate all its totals and subtotals based on that selected column. This is a little bit more involved and involves some smart XSL and XPATH expressions, but still very doable. The user can select a column as a parameter, that is passed to the template rather than the query. The parameter value that is actually passed is the element name that you want to regroup the data by. Inside the template we then reference that parameter value in our for-each-group loop. That's where we need the trixy XSL/XPATH code to get the regrouping to happen. At this juncture, I need to hat tip to Klaus, for his article on dynamic sorting that he wrote back in 2006. I basically took his sorting code and applied it to the for-each loop. You can follow both of Kan's first two steps above i.e. Create a parameter from BIP server UI - this just needs to be based on a 'list' type list of value with name/value pairs e.g. Department/DEPARTMENT_NAME, Job/JOB_TITLE, etc. The user picks the 'friendly' value and the server passes the element name to the template. Declare the parameter in RTF template - been here before lots of times right? <?param@begin:group1;'"DEPARTMENT_NAME"'?> I have used a default value so that I can test the funtionality inside the template builder (notice the single and double quotes.) Next step is to use the template builder to build a re-grouped report layout. It does not matter if its hard coded right now; we will add in the dynamic piece next. Once you have a functioning template that is re-grouping correctly. Open up the for-each-group field and modify it to use the parameter: <?for-each-group:ROW;./*[name(.) = $group1]?> 'group1' is my grouping parameter, declared above. We need the XPATH expression to find the column in the XML structure we want to group that matches the one passed by the parameter. Its essentially looking through the data tree for a match. We can show the actual grouping value in the report output with a similar XPATH expression <?./*[name(.) = $group1]?> In my example, I took things a little further so that I could have a dynamic label for the parameter value. For instance if I am using MANAGER as the parameter I want to show: Manager: Tim Dexter My XML elements are readable e.g. DEPARTMENT_NAME. Its a simple case of replacing the underscore with a space and then 'initcapping' the result: <?xdoxslt:init_cap(translate($group1,'_',' '))?> With this in place, the user can now select a grouping column in the BIP report viewer and the layout will re-group the data and any calculations based on that column. I built a group above report but you could equally build the group left version to truly mimic the Answers column selector. If you are interested you can get an example report, sample data and layout template here. Of course, you can combine Klaus' dynamic sorting, Kan's conditional column approach and this dynamic grouping to build a real kick ass report for users that will keep them happy for hours..

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• SharePoint Saturday Michigan 2010 Recap, Slides, and Photos

  - by Brian Jackett

  This past weekend I attended SharePoint Saturday Michigan (SPSMI) in Ann Arbor, Michigan.  For those unfamiliar, SharePoint Saturday is a community driven event where various speakers gather to present at a FREE conference on all topics related to SharePoint.  This made my third SharePoint Saturday attended and second I’ve spoken at.  I believe today it was announced that about 210 people total attended the event.  I was very happy with the turnout, especially the ratio of male to female attendees.  Typically with computer related conferences the ratio leans towards more males attending, but both Peter Serzo (one of conference organizers) and I both commented to each other that at the end of the day it appeared to be close to 40% women in the crowd.  So here’s my recap of the weekend. Arrival     Friday afternoon I drove up from Columbus, OH to Ann Arbor, MI and arrived around 4pm.  I was attempting to avoid the rush hour traffic and construction backups.  Turned out to be a good idea because other speakers coming up Friday got stuck on a highway which literally closed down in both directions due to a bad accident.  I was talking my friend Sean McDonough through the highway closing and this was the first time I had seen a solid black traffic line on Google Maps.  Most of us are familiar with Green, Yellow, and Red, but this line was black if that tells you how bad it got. Speaker “Dinner”     Fast forward a few hours and it was time for the speaker “dinner.”  I put “dinner” in quotes because with this night alone SPSMI set a new bar for nicest and most extravagant speaker appreciation events for SharePoint Saturday.  By tapping into some very influential contacts, the conference organizers were able to provide a truck limo (yep you heard right) with refreshments, access to an underground suite at the Palace of Auburn Hills, and courtside tickets to see the Detroit Pistons play that night.  Being a Michigan native I have to say that I was absolutely floored by this experience and very thankful to our conference organizers Peter, Sebastian, and Jesse along with Trillium Teamologies. Sessions     The actual conference started Saturday morning at 9am with the keynote by Rob Collie who is the Microsoft program manager for PowerPivot.  The day continued and I attended the following sessions: Mike Watson (@mikewat) – “SharePoint 2010 Fight Night: Devs vs. Admins” Karl Swedeberg (@kswedberg) – “A Walk on the Client Side with jQuery“ [my session] Brian Jackett (@briantjackett) - “Real World Deployment of SharePoint 2007 Solutions” Jeff Willinger (@jwillie) - “Social Computing and Collaboration Inside and Outside the 4 Walls” Paul Schaeflein (@paulschaeflein) – “PowerShell for the SharePoint Developer” My Presentation     I had a great time presenting my session on Deploying SharePoint 2007 Solutions, but it wasn’t without its fair share of technical issues.  As my session was right after lunch I came in to my room 10 mins early to set up my laptop, slides, and demos.  As a quick background note, a few months ago I got an upgraded laptop from my company Sogeti and have been dual booting it between XP (factory installed) and Windows Server 2008 R2 w/ Hyper-V.  As such I had prepared all of my demo virtual machines to run under Hyper-V.  About 3 minutes before my session was scheduled to start though it became apparent that I did not have the correct display drivers to connect Windows Server 2008 R2 to the projector…     As you can imagine this was a slight cause for concern as I was potentially going to be unable to give my presentation.  Luckily for me I usually prepare for such unforeseen issues and had my presentation and some spare VMs that would run on XP on my external hard drive.  Knowing this I rebooted my machine into XP and began my presentation without slides until about 5 mins into the session when everything was up and running on XP.  Despite this being the first time I gave this presentation I have to say it was one of my favorites I’ve given so far.  The audience was very engaged in the session and I received some great, positive feedback afterwards.  Thanks to all who attended my session, I appreciate it very much. Link to Presentation Files     For those of you who attended my session and would like my slides or demo PowerShell scripts they can be found on my SkyDrive at the link below.  Also, if you have a few minutes and wouldn’t mind rating my session I have this session posted on SpeakerRate.  As speakers we always appreciate any and all feedback attendees offer, so thank you if you are able to provide any. SkyDrive folder with session files Rate my SharePoint 2007 Solutions session   Picture Albums     For everyone else, here are my pictures from the weekend.  The first link is to my FaceBook album which will have tagging (recommend this one.)  The second is to my Live album if you care for higher resolution images. http://www.facebook.com/album.php?aid=2154482&id=21905041&l=a3fb72ee8c View Full Album Conclusion     A big thank you goes out to all of the organizers, speakers, sponsors, and attendees of SPSMI.  As I’ve said so many times, without each and every one of you these events wouldn’t be possible.  I thoroughly enjoyed this trip back to my home state and presenting a new session.  For those interested in my upcoming schedule I will be giving two sessions on PowerShell at SharePoint Saturday Charlotte in April, helping plan Stir Trek: Iron Man Edition in May, and I’m submitting sessions to Day of .Net Ann Arbor in May as well.  Beyond that I haven’t planned out any travels.  Thanks for reading my recap.  Look forward to more technical posts now that I have a short break in conferences.         -Frog Out   links: Michigan image

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• Change Comes from Within

  - by John K. Hines

  I am in the midst of witnessing a variety of teams moving away from Scrum. Some of them are doing things like replacing Scrum terms with more commonly understood terminology. Mainly they have gone back to using industry standard terms and more traditional processes like the RAPID decision making process. For example: Scrum Master becomes Project Lead. Scrum Team becomes Project Team. Product Owner becomes Stakeholders. I'm actually quite sad to see this happening, but I understand that Scrum is a radical change for most organizations. Teams are slowly but surely moving away from Scrum to a process that non-software engineers can understand and follow. Some could never secure the education or personnel (like a Product Owner) to get the whole team engaged. And many people with decision-making authority do not see the value in Scrum besides task planning and tracking. You see, Scrum cannot be mandated. No one can force a team to be Agile, collaborate, continuously improve, and self-reflect. Agile adoptions must start from a position of mutual trust and willingness to change. And most software teams aren't like that. Here is my personal epiphany from over a year of attempting to promote Agile on a small development team: The desire to embrace Agile methodologies must come from each and every member of the team. If this desire does not exist - if the team is satisfied with its current process, if the team is not motivated to improve, or if the team is afraid of change - the actual demonstration of all the benefits prescribed by Agile and Scrum will take years. I've read some blog posts lately that criticise Scrum for demanding "Big Change Up Front." One's opinion of software methodologies boils down to one's perspective. If you see modern software development as successful, you will advocate for small, incremental changes to how it is done. If you see it as broken, you'll be much more motivated to take risks and try something different. So my question to you is this - is modern software development healthy or in need of dramatic improvement? I can tell you from personal experience that any project that requires exploration, planning, development, stabilisation, and deployment is hard. Trying to make that process better with only a slightly modified approach is a mistake. You will become completely dependent upon the skillset of your team (the only variable you can change). But the difficulty of planned work isn't one of skill. It isn't until you solve the fundamental challenges of communication, collaboration, quality, and efficiency that skill even comes into play. So I advocate for Big Change Up Front. And I advocate for it to happen often until those involved can say, from experience, that it is no longer needed. I hope every engineer has the opportunity to see the benefits of Agile and Scrum on a highly functional team. I'll close with more key learnings that can help with a Scrum adoption: Your leaders must understand Scrum. They must understand software development, its inherent difficulties, and how Scrum helps. If you attempt to adopt Scrum before the understanding is there, your leaders will apply traditional solutions to your problems - often creating more problems. Success should be measured by quality, not revenue. Namely, the value of software to an organization is the revenue it generates minus ongoing support costs. You should identify quality-based metrics that show the effect Agile techniques have on your software. Motivation is everything. I finally understand why so many Agile advocates say you that if you are not on a team using Agile, you should leave and find one. Scrum and especially Agile encompass many elegant solutions to a wide variety of problems. If you are working on a team that has not encountered these problems the the team may never see the value in the solutions.   Having said all that, I'm not giving up on Agile or Scrum. I am convinced it is a better approach for software development. But reality is saying that its adoption is not straightforward and highly subject to disruption. Unless, that is, everyone really, really wants it.

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• Pre-filtering and shaping OData feeds using WCF Data Services and the Entity Framework - Part 2

  - by rajbk

  In the previous post, you saw how to create an OData feed and pre-filter the data. In this post, we will see how to shape the data. A sample project is attached at the bottom of this post. Pre-filtering and shaping OData feeds using WCF Data Services and the Entity Framework - Part 1 Shaping the feed The Product feed we created earlier returns too much information about our products. Let’s change this so that only the following properties are returned – ProductID, ProductName, QuantityPerUnit, UnitPrice, UnitsInStock. We also want to return only Products that are not discontinued.  Splitting the Entity To shape our data according to the requirements above, we are going to split our Product Entity into two and expose one through the feed. The exposed entity will contain only the properties listed above. We will use the other Entity in our Query Interceptor to pre-filter the data so that discontinued products are not returned. Go to the design surface for the Entity Model and make a copy of the Product entity. A “Product1” Entity gets created.   Rename Product1 to ProductDetail. Right click on the Product entity and select “Add Association” Make a one to one association between Product and ProductDetails.   Keep only the properties we wish to expose on the Product entity and delete all other properties on it (see diagram below). You delete a property on an Entity by right clicking on the property and selecting “delete”. Keep the ProductID on the ProductDetail. Delete any other property on the ProductDetail entity that is already present in the Product entity. Your design surface should look like below:    Mapping Entity to Database Tables Right click on “ProductDetail” and go to “Table Mapping”   Add a mapping to the “Products” table in the Mapping Details.   After mapping ProductDetail, you should see the following.   Add a referential constraint. Lets add a referential constraint which is similar to a referential integrity constraint in SQL. Double click on the Association between the Entities and add the constraint with “Principal” set to “Product”. Let us review what we did so far. We made a copy of the Product entity and called it ProductDetail We created a one to one association between these entities Excluding the ProductID, we made sure properties were not duplicated between these entities  We added a ProductDetail entity to Products table mapping (Entity to Database). We added a referential constraint between the entities. Lets build our project. We get the following error: ”'NortwindODataFeed.Product' does not contain a definition for 'Discontinued' and no extension method 'Discontinued' accepting a first argument of type 'NortwindODataFeed.Product' could be found …" The reason for this error is because our Product Entity no longer has a “Discontinued” property. We “moved” it to the ProductDetail entity since we want our Product Entity to contain only properties that will be exposed by our feed. Since we have a one to one association between the entities, we can easily rewrite our Query Interceptor like so: [QueryInterceptor("Products")] public Expression<Func<Product, bool>> OnReadProducts() { return o => o.ProductDetail.Discontinued == false; } Similarly, all “hidden” properties of the Product table are available to us internally (through the ProductDetail Entity) for any additional logic we wish to implement. Compile the project and view the feed. We see that the feed returns only the properties that were part of the requirement.   To see the data in JSON format, you have to create a request with the following request header Accept: application/json, text/javascript, */* (easy to do in jQuery) The result should look like this: { "d" : { "results": [ { "__metadata": { "uri": "http://localhost.:2576/DataService.svc/Products(1)", "type": "NorthwindModel.Product" }, "ProductID": 1, "ProductName": "Chai", "QuantityPerUnit": "10 boxes x 20 bags", "UnitPrice": "18.0000", "UnitsInStock": 39 }, { "__metadata": { "uri": "http://localhost.:2576/DataService.svc/Products(2)", "type": "NorthwindModel.Product" }, "ProductID": 2, "ProductName": "Chang", "QuantityPerUnit": "24 - 12 oz bottles", "UnitPrice": "19.0000", "UnitsInStock": 17 }, { ... ... If anyone has the $format operation working, please post a comment. It was not working for me at the time of writing this.  We have successfully pre-filtered our data to expose only products that have not been discontinued and shaped our data so that only certain properties of the Entity are exposed. Note that there are several other ways you could implement this like creating a QueryView, Stored Procedure or DefiningQuery. You have seen how easy it is to create an OData feed, shape the data and pre-filter it by hardly writing any code of your own. For more details on OData, Google it with your favorite search engine :-) Also check out the one of the most passionate persons I have ever met, Pablo Castro – the Architect of Aristoria WCF Data Services. Watch his MIX 2010 presentation titled “OData: There's a Feed for That” here. Download Sample Project for VS 2010 RTM NortwindODataFeed.zip

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• Logical Domain Modeling Made Simple

  - by Knut Vatsendvik

  How can logical domain modeling be made simple and collaborative? Many non-technical end-users, managers and business domain experts find it difficult to understand the visual models offered by many UML tools. This creates trouble in capturing and verifying the information that goes into a logical domain model. The tools are also too advanced and complex for a non-technical user to learn and use. We have therefore, in our current project, ended up with using Confluence as tool for designing the logical domain model with the help of a few very useful plugins. Big thanks to Ole Nymoen and Per Spilling for their expertise in this field that made this posting possible. Confluence Plugins Here is a list of Confluence plugins used in this solution. Install these before trying out the macros used below. Plugin Description Copy Space Allows a space administrator to copy a space, including the pages within the space Metadata Supports adding metadata to Wiki pages Label Manages labeling of pages Linking Contains macros for linking to templates, the dashboard and other Table Enhances the table capability in Confluence Creating a Confluence Space First we need to create a new confluence space for the domain model. Click the link Create a Space located below the list of spaces on the Dashboard. Please contact your Confluence administrator is you do not have permissions to do this.   For illustrative purpose all attributes and entities in this posting are based on my imaginary project manager domain model. When a logical domain model is good enough for being implemented, do a copy of the Confluence Space (see Copy Space plugin). In this way you create a stable version of the logical domain model while further design can continue with the new copied space. Typical will the implementation phase result in a database design and/or a XSD schema design. Add Space Templates Go to the Home page of your Confluence Space. Navigate to the Browse drop-down menu and click on Advanced. Then click the Templates option in the left navigation panel. Click Add New Space Template to add the following three templates. Name: attribute {metadata-list} || Name | | || Type | | || Format | | || Description | | {metadata-list} {add-label:attribute} Name: primary-type {metadata-list} || Name | || || Type | || || Format | || || Description | || {metadata-list} {add-label:primary-type} Name: complex-type {metadata-list} || Name | || || Description |  || {metadata-list} h3. Attributes || Name || Type || Format || Description || | [name] | {metadata-from:name|Type} | {metadata-from:name|Format} | {metadata-from:name|Description} | {add-label:complex-type,entity} The metadata-list macro (see Metadata plugin) will save a list of metadata values to the page. The add-label macro (see Label plugin) will automatically label the page. Primary Types Page Our first page to add will act as container for our primary types. Switch to Wiki markup when adding the following content to the page. | (+) {add-page:template=primary-type|parent=@self}Add new primary type{add-page} | {metadata-report:Name,Type,Format,Description|sort=Name|root=@self|pages=@descendents} Once the page is created, click the Add new primary type (create-page macro) to start creating a new pages. Here is an example of input to the LocalDate page. Embrace the LocalDate with square brackets [] to make the page linkable. Again switch to Wiki markup before editing. {metadata-list} || Name | [LocalDate] || || Type | Date || || Format | YYYY-MM-DD || || Description | Date in local time zone. YYYY = year, MM = month and DD = day || {metadata-list} {add-label:primary-type} The metadata-report macro will show a tabular report of all child pages.   Attributes Page The next page will act as container for all of our attributes. | (+) {add-page:template=attribute|parent=@self|title=attribute}Add new attribute{add-page} | {metadata-report:Name,Type,Format,Description|sort=Name|pages=@descendants} Here is an example of input to the startDate page. {metadata-list} || Name | [startDate] || || Type | [LocalDate] || || Format | {metadata-from:LocalDate|Format} || || Description | The projects start date || {metadata-list} {add-label:attribute} Using the metadata-from macro we fetch the text from the previously created LocalDate page. Complex Types Page The last page in this example shows how attributes can be combined together to form more complex types.   h3. Intro Overview of complex types in the domain model. | (+) {add-page:template=complex-type|parent=@self}Add a new complex type{add-page}\\ | {metadata-report:Name,Description|sort=Name|root=@self|pages=@descendents} Here is an example of input to the ProjectType page. {metadata-list} || Name | [ProjectType] || || Description | Represents a project || {metadata-list} h3. Attributes || Name || Type || Format || Description || | [projectId] | {metadata-from:projectId|Type} | {metadata-from:projectId|Format} | {metadata-from:projectId|Description} | | [name] | {metadata-from:name|Type} | {metadata-from:name|Format} | {metadata-from:name|Description} | | [description] | {metadata-from:description|Type} | {metadata-from:description|Format} | {metadata-from:description|Description} | | [startDate] | {metadata-from:startDate|Type} | {metadata-from:startDate|Format} | {metadata-from:startDate|Description} | {add-label:complex-type,entity} Gives us this Conclusion Using a web-based corporate Wiki like Confluence to create a logical domain model increases the collaboration between people with different roles in the enterprise. It’s my believe that this helps the domain model to be more accurate, and better documented. In our real project we have more pages than illustrated here to complete the documentation. We do also still use UML tools to create different types of diagrams that Confluence do not support. As a last tip, an ImageMap plugin can make those diagrams clickable when used in pages. Enjoy!

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• Oracle Unveils Industry’s Broadest Cloud Strategy

  - by kellsey.ruppel

  Oracle Unveils Industry’s Broadest Cloud Strategy Adds Social Cloud and Showcases early customers Redwood Shores, Calif. – June 6, 2012 “Almost seven years of relentless engineering and innovation plus key strategic acquisitions. An investment of billions. We are now announcing the most comprehensive Cloud on the planet Earth,” said Oracle CEO, Larry Ellison. “Most cloud vendors only have niche assets. They don’t have platforms to extend. Oracle is the only vendor that offers a complete suite of modern, socially-enabled applications, all based on a standards-based platform.” News Facts In a major strategy update today, Larry Ellison announced the industry’s broadest and most advanced Cloud strategy and introduced Oracle Cloud Social Services, a broad Enterprise Social Platform offering. Oracle Cloud delivers a broad set of industry-standards based, integrated services that provide customers with subscription-based access to Oracle Platform Services, Application Services, and Social Services, all completely managed, hosted and supported by Oracle. Offering a wide range of business applications and platform services, the Oracle Cloud is the only cloud to enable customers to avoid the data and business process fragmentation that occurs when using multiple, siloed public clouds. Oracle Cloud is powered by leading enterprise-grade infrastructure, including Oracle Exadata and Oracle Exalogic, providing customers and partners with a high-performance, reliable, and secure infrastructure for running critical business applications. Oracle Cloud enables easy self-service for both business users and developers. Business users can order, configure, extend, and monitor their applications. Developers and administrators can easily develop, deploy, monitor and manage their applications. As part of the event, Oracle also showcased several early Oracle Cloud customers and partners including system integrators and independent software vendors. Oracle Cloud Platform Services Built on a common, complete, standards-based and enterprise-grade set of infrastructure components, Oracle Cloud Platform Services enable customers to speed time to market and lower costs by quickly building, deploying and managing bespoke applications. Oracle Cloud Platform Services will include: Database Services to manage data and build database applications with the Oracle Database. Java Services to develop, deploy and manage Java applications with Oracle WebLogic. Developer Services to allow application developers to collaboratively build applications. Web Services to build Web applications rapidly using PHP, Ruby, and Python. Mobile Services to allow developers to build cross-platform native and HTML5 mobile applications for leading smartphones and tablets. Documents Services to allow project teams to collaborate and share documents through online workspaces and portals. Sites Services to allow business users to develop and maintain visually engaging .com sites Analytics Services to allow business users to quickly build and share analytic dashboards and reports through the Cloud. Oracle Cloud Application Services Oracle Cloud Application Services provides customers access to the industry’s broadest range of enterprise applications available in the cloud today, with built-in business intelligence, social and mobile capabilities. Easy to setup, configure, extend, use and administer, Oracle Cloud Application Services will include: ERP Services: A complete set of Financial Accounting, Project Management, Procurement, Sourcing, and Governance, Risk & Compliance solutions. HCM Services: A complete Human Capital Management solution including Global HR, Workforce Lifecycle Management, Compensation, Benefits, Payroll and other solutions. Talent Management Services: A complete Talent Management solution including Recruiting, Sourcing, Performance Management, and Learning. Sales and Marketing Services: A complete Sales and Marketing solution including Sales Planning, Territory Management, Leads & Opportunity Management, and Forecasting. Customer Experience Services: A complete Customer Service solution including Web Self-Service, Contact Centers, Knowledge Management, Chat, and e-mail Management. Oracle Cloud Social Services Oracle Cloud Social Services provides the most broad and complete enterprise social platform available in the cloud today.  With Oracle Cloud Social Services, enterprises can engage with their customers on a range of social media properties in a comprehensive and meaningful fashion including social marketing, commerce, service and listening. The platform also provides enterprises with a rich social networking solution for their employees to collaborate effectively inside the enterprise. Oracle’s integrated social platform will include: Oracle Social Network to enable secure enterprise collaboration and purposeful social networking for business. Oracle Social Data Services to aggregate data from social networks and enterprise data sources to enrich business applications. Oracle Social Marketing and Engagement Services to enable marketers to centrally create, publish, moderate, manage, measure and report on their social marketing campaigns. Oracle Social Intelligence Services to enable marketers to analyze social media interactions and to enable customer service and sales teams to engage with customers and prospects effectively. Supporting Resources Oracle Cloud – learn more cloud.oracle.com – sign up now Webcast – watch the replay About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ:ORCL), visit www.oracle.com. TrademarksOracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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• SQL SERVER – Example of Performance Tuning for Advanced Users with DB Optimizer

  - by Pinal Dave

  Performance tuning is such a subject that everyone wants to master it. In beginning everybody is at a novice level and spend lots of time learning how to master the art of performance tuning. However, as we progress further the tuning of the system keeps on getting very difficult. I have understood in my early career there should be no need of ego in the technology field. There are always better solutions and better ideas out there and we should not resist them. Instead of resisting the change and new wave I personally adopt it. Here is a similar example, as I personally progress to the master level of performance tuning, I face that it is getting harder to come up with optimal solutions. In such scenarios I rely on various tools to teach me how I can do things better. Once I learn about tools, I am often able to come up with better solutions when I face the similar situation next time. A few days ago I had received a query where the user wanted to tune it further to get the maximum out of the performance. I have re-written the similar query with the help of AdventureWorks sample database. SELECT * FROM HumanResources.Employee e INNER JOIN HumanResources.EmployeeDepartmentHistory edh ON e.BusinessEntityID = edh.BusinessEntityID INNER JOIN HumanResources.Shift s ON edh.ShiftID = s.ShiftID; User had similar query to above query was used in very critical report and wanted to get best out of the query. When I looked at the query – here were my initial thoughts Use only column in the select statements as much as you want in the application Let us look at the query pattern and data workload and find out the optimal index for it Before I give further solutions I was told by the user that they need all the columns from all the tables and creating index was not allowed in their system. He can only re-write queries or use hints to further tune this query. Now I was in the constraint box – I believe * was not a great idea but if they wanted all the columns, I believe we can’t do much besides using *. Additionally, if I cannot create a further index, I must come up with some creative way to write this query. I personally do not like to use hints in my application but there are cases when hints work out magically and gives optimal solutions. Finally, I decided to use Embarcadero’s DB Optimizer. It is a fantastic tool and very helpful when it is about performance tuning. I have previously explained how it works over here. First open DBOptimizer and open Tuning Job from File >> New >> Tuning Job. Once you open DBOptimizer Tuning Job follow the various steps indicates in the following diagram. Essentially we will take our original script and will paste that into Step 1: New SQL Text and right after that we will enable Step 2 for Generating Various cases, Step 3 for Detailed Analysis and Step 4 for Executing each generated case. Finally we will click on Analysis in Step 5 which will generate the report detailed analysis in the result pan. The detailed pan looks like. It generates various cases of T-SQL based on the original query. It applies various hints and available hints to the query and generate various execution plans of the query and displays them in the resultant. You can clearly notice that original query had a cost of 0.0841 and logical reads about 607 pages. Whereas various options which are just following it has different execution cost as well logical read. There are few cases where we have higher logical read and there are few cases where as we have very low logical read. If we pay attention the very next row to original query have Merge_Join_Query in description and have lowest execution cost value of 0.044 and have lowest Logical Reads of 29. This row contains the query which is the most optimal re-write of the original query. Let us double click over it. Here is the query: SELECT * FROM HumanResources.Employee e INNER JOIN HumanResources.EmployeeDepartmentHistory edh ON e.BusinessEntityID = edh.BusinessEntityID INNER JOIN HumanResources.Shift s ON edh.ShiftID = s.ShiftID OPTION (MERGE JOIN) If you notice above query have additional hint of Merge Join. With the help of this Merge Join query hint this query is now performing much better than before. The entire process takes less than 60 seconds. Please note that it the join hint Merge Join was optimal for this query but it is not necessary that the same hint will be helpful in all the queries. Additionally, if the workload or data pattern changes the query hint of merge join may be no more optimal join. In that case, we will have to redo the entire exercise once again. This is the reason I do not like to use hints in my queries and I discourage all of my users to use the same. However, if you look at this example, this is a great case where hints are optimizing the performance of the query. It is humanly not possible to test out various query hints and index options with the query to figure out which is the most optimal solution. Sometimes, we need to depend on the efficiency tools like DB Optimizer to guide us the way and select the best option from the suggestion provided. Let me know what you think of this article as well your experience with DB Optimizer. Please leave a comment. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Joins, SQL Optimization, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• Searching for tasks with code – Executables and Event Handlers

  Searching packages or just enumerating through all tasks is not quite as straightforward as it may first appear, mainly because of the way you can nest tasks within other containers. You can see this illustrated in the sample package below where I have used several sequence containers and loops. To complicate this further all containers types, including packages and tasks, can have event handlers which can then support the full range of nested containers again. Towards the lower right, the task called SQL In FEL also has an event handler not shown, within which is another Execute SQL Task, so that makes a total of 6 Execute SQL Tasks 6 tasks spread across the package. In my previous post about such as adding a property expressionI kept it simple and just looked at tasks at the package level, but what if you wanted to find any or all tasks in a package? For this post I've written a console program that will search a package looking at all tasks no matter how deeply nested, and check to see if the name starts with "SQL". When it finds a matching task it writes out the hierarchy by name for that task, starting with the package and working down to the task itself. The output for our sample package is shown below, note it has found all 6 tasks, including the one on the OnPreExecute event of the SQL In FEL task TaskSearch v1.0.0.0 (1.0.0.0) Copyright (C) 2009 Konesans Ltd Processing File - C:\Projects\Alpha\Packages\MyPackage.dtsx MyPackage\FOR Counter Loop\SQL In Counter Loop MyPackage\SEQ For Each Loop Wrapper\FEL Simple Loop\SQL In FEL MyPackage\SEQ For Each Loop Wrapper\FEL Simple Loop\SQL In FEL\OnPreExecute\SQL On Pre Execute for FEL SQL Task MyPackage\SEQ Top Level\SEQ Nested Lvl 1\SEQ Nested Lvl 2\SQL In Nested Lvl 2 MyPackage\SEQ Top Level\SEQ Nested Lvl 1\SQL In Nested Lvl 1 #1 MyPackage\SEQ Top Level\SEQ Nested Lvl 1\SQL In Nested Lvl 1 #2 6 matching tasks found in package. The full project and code is available for download below, but first we can walk through the project to highlight the most important sections of code. This code has been abbreviated for this description, but is complete in the download. First of all we load the package, and then start by looking at the Executables for the package. // Load the package file Application application = new Application(); using (Package package = application.LoadPackage(filename, null)) { int matchCount = 0; // Look in the package's executables ProcessExecutables(package.Executables, ref matchCount); ... // // ... // Write out final count Console.WriteLine("{0} matching tasks found in package.", matchCount); } The ProcessExecutables method is a key method, as an executable could be described as the the highest level of a working functionality or container. There are several of types of executables, such as tasks, or sequence containers and loops. To know what to do next we need to work out what type of executable we are dealing with as the abbreviated version of method shows below. private static void ProcessExecutables(Executables executables, ref int matchCount) { foreach (Executable executable in executables) { TaskHost taskHost = executable as TaskHost; if (taskHost != null) { ProcessTaskHost(taskHost, ref matchCount); ProcessEventHandlers(taskHost.EventHandlers, ref matchCount); continue; } ... // // ... ForEachLoop forEachLoop = executable as ForEachLoop; if (forEachLoop != null) { ProcessExecutables(forEachLoop.Executables, ref matchCount); ProcessEventHandlers(forEachLoop.EventHandlers, ref matchCount); continue; } } } As you can see if the executable we find is a task we then call out to our ProcessTaskHost method. As with all of our executables a task can have event handlers which themselves contain more executables such as task and loops, so we also make a call out our ProcessEventHandlers method. The other types of executables such as loops can also have event handlers as well as executables. As shown with the example for the ForEachLoop we call the same ProcessExecutables and ProcessEventHandlers methods again to drill down into the hierarchy of objects that the package may contain. This code needs to explicitly check for each type of executable (TaskHost, Sequence, ForLoop and ForEachLoop) because whilst they all have an Executables property this is not from a common base class or interface. This example was just a simple find a task by its name, so ProcessTaskHost really just does that. We also get the hierarchy of objects so we can write out for information, obviously you can adapt this method to do something more interesting such as adding a property expression. private static void ProcessTaskHost(TaskHost taskHost, ref int matchCount) { if (taskHost == null) { return; } // Check if the task matches our match name if (taskHost.Name.StartsWith(TaskNameFilter, StringComparison.OrdinalIgnoreCase)) { // Build up the full object hierarchy of the task // so we can write it out for information StringBuilder path = new StringBuilder(); DtsContainer container = taskHost; while (container != null) { path.Insert(0, container.Name); container = container.Parent; if (container != null) { path.Insert(0, "\\"); } } // Write the task path // e.g. Package\Container\Event\Task Console.WriteLine(path); Console.WriteLine(); // Increment match counter for info matchCount++; } } Just for completeness, the other processing method we covered above is for event handlers, but really that just calls back to the executables. This same method is called in our main package method, but it was omitted for brevity here. private static void ProcessEventHandlers(DtsEventHandlers eventHandlers, ref int matchCount) { foreach (DtsEventHandler eventHandler in eventHandlers) { ProcessExecutables(eventHandler.Executables, ref matchCount); } } As hopefully the code demonstrates, executables (Microsoft.SqlServer.Dts.Runtime.Executable) are the workers, but within them you can nest more executables (except for task tasks).Executables themselves can have event handlers which can in turn hold more executables. I have tried to illustrate this highlight the relationships in the following diagram. Download Sample code project TaskSearch.zip (11KB)

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• World Record Oracle Business Intelligence Benchmark on SPARC T4-4

  - by Brian

  Oracle's SPARC T4-4 server configured with four SPARC T4 3.0 GHz processors delivered the first and best performance of 25,000 concurrent users on Oracle Business Intelligence Enterprise Edition (BI EE) 11g benchmark using Oracle Database 11g Release 2 running on Oracle Solaris 10. A SPARC T4-4 server running Oracle Business Intelligence Enterprise Edition 11g achieved 25,000 concurrent users with an average response time of 0.36 seconds with Oracle BI server cache set to ON. The benchmark data clearly shows that the underlying hardware, SPARC T4 server, and the Oracle BI EE 11g (11.1.1.6.0 64-bit) platform scales within a single system supporting 25,000 concurrent users while executing 415 transactions/sec. The benchmark demonstrated the scalability of Oracle Business Intelligence Enterprise Edition 11g 11.1.1.6.0, which was deployed in a vertical scale-out fashion on a single SPARC T4-4 server. Oracle Internet Directory configured on SPARC T4 server provided authentication for the 25,000 Oracle BI EE users with sub-second response time. A SPARC T4-4 with internal Solid State Drive (SSD) using the ZFS file system showed significant I/O performance improvement over traditional disk for the Web Catalog activity. In addition, ZFS helped get past the UFS limitation of 32767 sub-directories in a Web Catalog directory. The multi-threaded 64-bit Oracle Business Intelligence Enterprise Edition 11g and SPARC T4-4 server proved to be a successful combination by providing sub-second response times for the end user transactions, consuming only half of the available CPU resources at 25,000 concurrent users, leaving plenty of head room for increased load. The Oracle Business Intelligence on SPARC T4-4 server benchmark results demonstrate that comprehensive BI functionality built on a unified infrastructure with a unified business model yields best-in-class scalability, reliability and performance. Oracle BI EE 11g is a newer version of Business Intelligence Suite with richer and superior functionality. Results produced with Oracle BI EE 11g benchmark are not comparable to results with Oracle BI EE 10g benchmark. Oracle BI EE 11g is a more difficult benchmark to run, exercising more features of Oracle BI. Performance Landscape Results for the Oracle BI EE 11g version of the benchmark. Results are not comparable to the Oracle BI EE 10g version of the benchmark. Oracle BI EE 11g Benchmark System Number of Users Response Time (sec) 1 x SPARC T4-4 (4 x SPARC T4 3.0 GHz) 25,000 0.36 Results for the Oracle BI EE 10g version of the benchmark. Results are not comparable to the Oracle BI EE 11g version of the benchmark. Oracle BI EE 10g Benchmark System Number of Users 2 x SPARC T5440 (4 x SPARC T2+ 1.6 GHz) 50,000 1 x SPARC T5440 (4 x SPARC T2+ 1.6 GHz) 28,000 Configuration Summary Hardware Configuration: SPARC T4-4 server 4 x SPARC T4-4 processors, 3.0 GHz 128 GB memory 4 x 300 GB internal SSD Storage Configuration: "> Sun ZFS Storage 7120 16 x 146 GB disks Software Configuration: Oracle Solaris 10 8/11 Oracle Solaris Studio 12.1 Oracle Business Intelligence Enterprise Edition 11g (11.1.1.6.0) Oracle WebLogic Server 10.3.5 Oracle Internet Directory 11.1.1.6.0 Oracle Database 11g Release 2 Benchmark Description Oracle Business Intelligence Enterprise Edition (Oracle BI EE) delivers a robust set of reporting, ad-hoc query and analysis, OLAP, dashboard, and scorecard functionality with a rich end-user experience that includes visualization, collaboration, and more. The Oracle BI EE benchmark test used five different business user roles - Marketing Executive, Sales Representative, Sales Manager, Sales Vice-President, and Service Manager. These roles included a maximum of 5 different pre-built dashboards. Each dashboard page had an average of 5 reports in the form of a mix of charts, tables and pivot tables, returning anywhere from 50 rows to approximately 500 rows of aggregated data. The test scenario also included drill-down into multiple levels from a table or chart within a dashboard. The benchmark test scenario uses a typical business user sequence of dashboard navigation, report viewing, and drill down. For example, a Service Manager logs into the system and navigates to his own set of dashboards using Service Manager. The BI user selects the Service Effectiveness dashboard, which shows him four distinct reports, Service Request Trend, First Time Fix Rate, Activity Problem Areas, and Cost Per Completed Service Call spanning 2002 to 2005. The user then proceeds to view the Customer Satisfaction dashboard, which also contains a set of 4 related reports, drills down on some of the reports to see the detail data. The BI user continues to view more dashboards – Customer Satisfaction and Service Request Overview, for example. After navigating through those dashboards, the user logs out of the application. The benchmark test is executed against a full production version of the Oracle Business Intelligence 11g Applications with a fully populated underlying database schema. The business processes in the test scenario closely represent a real world customer scenario. See Also SPARC T4-4 Server oracle.com OTN Oracle Business Intelligence oracle.com OTN Oracle Database 11g Release 2 Enterprise Edition oracle.com OTN WebLogic Suite oracle.com OTN Oracle Solaris oracle.com OTN Disclosure Statement Copyright 2012, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Results as of 30 September 2012.

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• Winners of the Oracle Excellence Award—Eco-Enterprise Innovation

  - by Evelyn Neumayr

  Did you get a chance to attend Oracle OpenWorld in San Francisco? With 60,000 attendees and hundreds of sessions to choose from—there was a lot going on. One of my favorite sessions was the Eco-Enterprise Awards and Sustainability Executive Panel Discussion. During this session, Jeff Henley, Oracle Chairman of the Board, announced the winners of the 2013 Oracle Excellence Award—Eco-Enterprise Innovation. It was an enlightening session as we heard several of the winning customers discuss the importance of sustainability to their company and how they’re using various Oracle products to help with their sustainability initiatives. The winning customers include: Centennial Coal, Indaver nv, Korea Enterprise Data, National Guard Health Affairs, Schneider National, SThree, Telstra International Group, Trex Company, University of Salzburg, Walmart, and Yeoncheon County Office. Stay tuned for additional blogs where you’ll learn more about these winning companies’ environmental best practices and why they won this award. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Several partners were also recognized for helping these customers with their sustainability initiatives. Those partners include: CSS International, Daesang Information Technology, i4BI, Infosys, Knowledge Global, Solutions for Retails Brands Limited, and SysGen. During this same session, Jeff Henley also awarded Robert Kaplan, Director of Sustainability at Walmart, with Oracle’s Chief Sustainability Officer of the Year award. Robert was honored for helping improve Walmart’s supply chain efficiency with their Sustainability Hub. The Sustainability Hub, powered by Oracle Service Cloud, is a central location for Walmart suppliers, associates and business partners to learn, connect, inspire and drive sustainability through collaboration. While at Oracle OpenWorld, I also got a chance to hear Robert Kaplan discuss their Sustainability Hub during an Oracle OpenWorld Live taping. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Configuring Expert Search in Communicator 14 and SharePoint 2010

  Communicator 14 provides functionality to be able to search for contacts not just by name, but by skill.  For example a customer service agent at an airline can search for other agents with Travel Advisory experience by typing the search criteria into the Communicator search box and performing a search by keyword.  The search results will return users who have specified that skill in their profile on their SharePoint My Site.  This is actually pretty easy to configure, Ill show you how. Create Search and People Search Results Pages in SharePoint Communicator 14 Expert Search works by using the SharePoint 2010 Search Service to search SharePoint for user profiles with matching keywords.  This requires that you have an Enterprise Search site in your site collection which includes the search service and also the People Results pages.  The easiest way to do this is to create a Search Center site in your site collection. Note: I get an error when trying to create an Enterprise Search site in a Team Site in the SharePoint 2010 RTM bits, so I created it as a site collection that is evident in the URLs you see below. In the screenshots below, you can see that the URL of the SharePoint search service in the Search site collection is http://sps2010/sites/search/_vti_bin/search.asmx, and the URL of the People Search Results page is http://sps2010/sites/Search/Pages/peopleresults.aspx. Point Communications Server 14 to Search and People Search Results Pages For Communicator 14 to be able to perform an Expert Search, you need to configure Communications Server 14 to point to the Search Service and People Search Results page URLs. From a server with the OCS Core bits installed, fire up the Communications Server Management Shell and type Get-CsClientPolicy. Scroll down to the bottom of the output, were interested in setting the values of: SPSearchInternalURL SPSearchExternalURL SPSearchCenterInternalURL SPSearchCenterExternalURL SPSearchInternalURL and SPSearchExternalURL correspond to the internal and external URLs of the SharePoint search service in the Search site collection, while SPSearchCenterInternalURL and SPSearchCenterExternalURL correspond to the internal and external URLs of the people search results pages. Well use the Communications Server Management Shell to set the values of these CS policy properties. For simplicity, Im only going to set the internal URLs here. Set-CsClientPolicy SPSearchInternalURL http://sps2010/sites/search/_vti_bin/search.asmx     -SPSearchCenterInternalURL http://sps2010/sites/Search/Pages/peopleresults.aspx Log out and back into Communicator.  You can verify that these settings were applied by running the Get-CsClientPolicy cmdlet again from the Communications Server Management Shell. However, theres another super-secret ninja trick to verify that the settings were applied: Find the Communicator icon in the Windows System Tray Hold down the Ctrl button Click (left) the Communicator icon in the Windows System Tray do not depress the Ctrl button You should now see an extra menu item called Configuration Information, click it. Scroll down and locate the Expert Search URL and SharePoint Search Center URL keys and verify that their values correspond to those you set using the Set-CsClientPolicy PowerShell cmdlet. Configure a Sharepoint User Profile Import Im not going to provide detailed steps here except to say that you need to configure the SharePoint 2010 User Profile  Service Application to import user account details from Active Directory on a scheduled basis. This is a critical step because there are several user profile properties e.g. SipAddress that are only populated by a user profile import.  When performing an Expert Search, Communicator can only render results for users who have a SipAddress specified. Add Skills to User Profiles Navigate to your My Site and click on My Profile.  This page allows you to set many contact details that are searchable in SharePoint.  Were particularly interested in the Ask Me About property of a users profile.  Expert Search searches against this property to find users with matching skills. Configure a SharePoint Search Crawl Ensure that you have a scheduled job to crawl your Local SharePoint Sites content source.  Depending on how you have this configured, it will also crawl the My Site site collection and add user properties such as Ask Me About to the search index. Thats It! SharePoint 2010 provides new social and collaboration features to help users find other users with similar skills or interests. Expert Search extends this functionality directly into Microsoft Communicator 14, allowing you to interact with the users directly from the search results. Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Simple-Talk development: a quick history lesson

  - by Michael Williamson

  Up until a few months ago, Simple-Talk ran on a pure .NET stack, with IIS as the web server and SQL Server as the database. Unfortunately, the platform for the site hadn’t quite gotten the love and attention it deserved. On the one hand, in the words of our esteemed editor Tony “I’d consider the current platform to be a “success”; it cost $10K, has lasted for 6 years, was finished, end to end in 6 months, and although we moan about it has got us quite a long way.” On the other hand, it was becoming increasingly clear that it needed some serious work. Among other issues, we had authors that wouldn’t blog because our current blogging platform, Community Server, was too painful for them to use. Forgetting about Simple-Talk for a moment, if you ask somebody what blogging platform they’d choose, the odds are they’d say WordPress. Regardless of its technical merits, it’s probably the most popular blogging platform, and it certainly seemed easier to use than Community Server. The issue was that WordPress is normally hosted on a Linux stack running PHP, Apache and MySQL — quite a difference from our Microsoft technology stack. We certainly didn’t want to rewrite the entire site — we just wanted a better blogging platform, with the rest of the existing, legacy site left as is. At a very high level, Simple-Talk’s technical design was originally very straightforward: when your browser sends an HTTP request to Simple-Talk, IIS (the web server) takes the request, does some work, and sends back a response. In order to keep the legacy site running, except with WordPress running the blogs, a different design is called for. We now use nginx as a reverse-proxy, which can then delegate requests to the appropriate application: So, when your browser sends a request to Simple-Talk, nginx takes that request and checks which part of the site you’re trying to access. Most of the time, it just passes the request along to IIS, which can then respond in much the same way it always has. However, if your request is for the blogs, then nginx delegates the request to WordPress. Unfortunately, as simple as that diagram looks, it hides an awful lot of complexity. In particular, the legacy site running on IIS was made up of four .NET applications. I’ve already mentioned one of these applications, Community Server, which handled the old blogs as well as managing membership and the forums. We have a couple of other applications to manage both our newsletters and our articles, and our own custom application to do some of the rendering on the site, such as the front page and the articles. When I say that it was made up of four .NET applications, this might conjure up an image in your mind of how they fit together: You might imagine four .NET applications, each with their own database, communicating over well-defined APIs. Sadly, reality was a little disappointing: We had four .NET applications that all ran on the same database. Worse still, there were many queries that happily joined across tables from multiple applications, meaning that each application was heavily dependent on the exact data schema that each other application used. Add to this that many of the queries were at least dozens of lines long, and practically identical to other queries except in a few key spots, and we can see that attempting to replace one component of the system would be more than a little tricky. However, the problems with the old system do give us a good place to start thinking about desirable qualities from any changes to the platform. Specifically: Maintainability — the tight coupling between each .NET application made it difficult to update any one application without also having to make changes elsewhere Replaceability — the tight coupling also meant that replacing one component wouldn’t be straightforward, especially if it wasn’t on a similar Microsoft stack. We’d like to be able to replace different parts without having to modify the existing codebase extensively Reusability — we’d like to be able to combine the different pieces of the system in different ways for different sites Repeatable deployments — rather than having to deploy the site manually with a long list of instructions, we should be able to deploy the entire site with a single command, allowing you to create a new instance of the site easily whether on production, staging servers, test servers or your own local machine Testability — if we can deploy the site with a single command, and each part of the site is no longer dependent on the specifics of how every other part of the site works, we can begin to run automated tests against the site, and against individual parts, both to prevent regressions and to do a little test-driven development In the next part, I’ll describe the high-level architecture we now have that hopefully brings us a little closer to these five traits.

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• Guest Post: Instantiate SharePoint Workflow On Item Deleted

  - by Brian Jackett

  In this post, guest author Lucas Eduardo Silva will walk you through the steps of instantiating a workflow using an item event receiver from a custom list.  The ItemDeleting event will require approval via the workflow. Foreword     As you may have read recently, I injured my right hand and have had it in a cast for the past 3 weeks.  Due to this I planned to reduce my blogging while my hand heals.  As luck would have it, I was actually approached by someone who asked if they could be a guest author on my blog.  I’ve never had a guest author, but considering my injury now seemed like as good a time as ever to try it out. About the Guest Author     Lucas Eduardo Silva (email) works for CPM Braxis, a sibling company to my employer Sogeti in the CapGemini family.  Lucas and I exchanged emails a few times after one of my  recent posts and continued into various topics.  When I posted that I had injured my hand, Lucas mentioned that he had a post idea that he would like to publish and asked if it could be published on my blog.  The below content is the result of that collaboration. The Problem     Lucas has a big problem.  He has a workflow that he wants to fire every time an item is deleted from a custom list. He has already created the association in the "item deleting event", but needs to approve the deletion but the workflow is finishing first. Lucas put an onWorkflowItemChanged wait for the change of status approval, but it is not being hit. The Solution Note: This solution assumes you have the Visual Studio Extensions for Windows SharePoint Services (VSeWSS) installed to access the SharePoint project templates within VIsual Studio. 1 - Create a workflow that will be activated by ItemEventReceiver. 2 - Create the list by Visual Studio clicking in File -> New -> Project. Select SharePoint, then List Definition. 3 - Select the type of document to be created. List, Document Library, Wiki, Tasks, etc.. 4 - Visual Studio creates the file ItemEventReceiver.cs with all possible events in a list. 5 – In the workflow project, open the workflow.xml and copy the ID. 6 - Uncomment the ItemDeleting and insert the following code by replacing the ID that you copied earlier.   //Cancel the Exclusion properties.Cancel = true;   //Activating Exclusion Workflow SPWorkflowManager workflowManager = properties.ListItem.Web.Site.WorkflowManager;   SPWorkflowAssociation wfAssociation = properties.ListItem.ParentList.WorkflowAssociations. GetAssociationByBaseID(new Guid("37b5aea8-792a-4ded-be25-d283d9fe1f9d"));   workflowManager.StartWorkflow(properties.ListItem, wfAssociation, wfAssociation.AssociationData, true);   properties.Status = SPEventReceiverStatus.CancelNoError;   7 - properties.Cancel cancels the event being activated and executes the code that is inside the event. In the example, it cancels the deletion of the item to start the workflow that will be active as an association list with the workflow ID. 8 - Create and deploy the workflow and the list for SharePoint. 9 - Create a list through the model that was created. 10 - Enable the workflow in the list and Congratulations! Every time you try to delete the item the workflow is activated. TIP: If you really want to delete the item after the workflow is done you will have to delete the item by the workflow.   this.workflowProperties.Site.AllowUnsafeUpdates = true; this.workflowProperties.Item.Delete(); this.workflowProperties.List.Update();   Conclusion     In this guest post Lucas took you through the steps of creating an item deletion approval workflow with an event receiver.  This was also the first time I’ve had a guest author on this blog.  Many thanks to Lucas for putting together this content and offering it.  I haven’t decided how I’d handle future guest authors, mostly because I don’t know if there are others who would want to submit content.  If you do have something that you would like to guest author on my blog feel free to drop me a line and we can discuss.  As a disclaimer, there are no guarantees that it will be published though.  For now enjoy Lucas’ post and look for my return to regular blogging soon.         -Frog Out   <Update 1> If you wish to contact Lucas you can reach him at [email protected] </Update 1>

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• Lync Server 2010

  - by ManojDhobale

  Microsoft Lync Server 2010 communications software and its client software, such as Microsoft Lync 2010, enable your users to connect in new ways and to stay connected, regardless of their physical location. Lync 2010 and Lync Server 2010 bring together the different ways that people communicate in a single client interface, are deployed as a unified platform, and are administered through a single management infrastructure. Workload Description IM and presence Instant messaging (IM) and presence help your users find and communicate with one another efficiently and effectively. IM provides an instant messaging platform with conversation history, and supports public IM connectivity with users of public IM networks such as MSN/Windows Live, Yahoo!, and AOL. Presence establishes and displays a user’s personal availability and willingness to communicate through the use of common states such as Available or Busy. This rich presence information enables other users to immediately make effective communication choices. Conferencing Lync Server includes support for IM conferencing, audio conferencing, web conferencing, video conferencing, and application sharing, for both scheduled and impromptu meetings. All these meeting types are supported with a single client. Lync Server also supports dial-in conferencing so that users of public switched telephone network (PSTN) phones can participate in the audio portion of conferences. Conferences can seamlessly change and grow in real time. For example, a single conference can start as just instant messages between a few users, and escalate to an audio conference with desktop sharing and a larger audience instantly, easily, and without interrupting the conversation flow. Enterprise Voice Enterprise Voice is the Voice over Internet Protocol (VoIP) offering in Lync Server 2010. It delivers a voice option to enhance or replace traditional private branch exchange (PBX) systems. In addition to the complete telephony capabilities of an IP PBX, Enterprise Voice is integrated with rich presence, IM, collaboration, and meetings. Features such as call answer, hold, resume, transfer, forward and divert are supported directly, while personalized speed dialing keys are replaced by Contacts lists, and automatic intercom is replaced with IM. Enterprise Voice supports high availability through call admission control (CAC), branch office survivability, and extended options for data resiliency. Support for remote users You can provide full Lync Server functionality for users who are currently outside your organization’s firewalls by deploying servers called Edge Servers to provide a connection for these remote users. These remote users can connect to conferences by using a personal computer with Lync 2010 installed, the phone, or a web interface. Deploying Edge Servers also enables you to federate with partner or vendor organizations. A federated relationship enables your users to put federated users on their Contacts lists, exchange presence information and instant messages with these users, and invite them to audio calls, video calls, and conferences. Integration with other products Lync Server integrates with several other products to provide additional benefits to your users and administrators. Meeting tools are integrated into Outlook 2010 to enable organizers to schedule a meeting or start an impromptu conference with a single click and make it just as easy for attendees to join. Presence information is integrated into Outlook 2010 and SharePoint 2010. Exchange Unified Messaging (UM) provides several integration features. Users can see if they have new voice mail within Lync 2010. They can click a play button in the Outlook message to hear the audio voice mail, or view a transcription of the voice mail in the notification message. Simple deployment To help you plan and deploy your servers and clients, Lync Server provides the Microsoft Lync Server 2010, Planning Tool and the Topology Builder. Lync Server 2010, Planning Tool is a wizard that interactively asks you a series of questions about your organization, the Lync Server features you want to enable, and your capacity planning needs. Then, it creates a recommended deployment topology based on your answers, and produces several forms of output to aid your planning and installation. Topology Builder is an installation component of Lync Server 2010. You use Topology Builder to create, adjust and publish your planned topology. It also validates your topology before you begin server installations. When you install Lync Server on individual servers, the installation program deploys the server as directed in the topology. Simple management After you deploy Lync Server, it offers the following powerful and streamlined management tools: Active Directory for its user information, which eliminates the need for separate user and policy databases. Microsoft Lync Server 2010 Control Panel, a new web-based graphical user interface for administrators. With this web-based UI, Lync Server administrators can manage their systems from anywhere on the corporate network, without needing specialized management software installed on their computers. Lync Server Management Shell command-line management tool, which is based on the Windows PowerShell command-line interface. It provides a rich command set for administration of all aspects of the product, and enables Lync Server administrators to automate repetitive tasks using a familiar tool. While the IM and presence features are automatically installed in every Lync Server deployment, you can choose whether to deploy conferencing, Enterprise Voice, and remote user access, to tailor your deployment to your organization’s needs.

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• Oracle Enterprise Manager Ops Center 12c : Enterprise Controller High Availability (EC HA)

  - by Anand Akela

  Contributed by Mahesh sharma, Oracle Enterprise Manager Ops Center team In Oracle Enterprise Manager Ops Center 12c we introduced a new feature to make the Enterprise Controllers highly available. With EC HA if the hardware crashes, or if the Enterprise Controller services and/or the remote database stop responding, then the enterprise services are immediately restarted on the other standby Enterprise Controller without administrative intervention. In today's post, I'll briefly describe EC HA, look at some of the prerequisites and then show some screen shots of how the Enterprise Controller is represented in the BUI. In my next post, I'll show you how to install the EC in a HA environment and some of the new commands. What is EC HA? Enterprise Controller High Availability (EC HA) provides an active/standby fail-over solution for two or more Ops Center Enterprise Controllers, all within an Oracle Clusterware framework. This allows EC resources to relocate to a standby if the hardware crashes, or if certain services fail. It is also possible to manually relocate the services if maintenance on the active EC is required. When the EC services are relocated to the standby, EC services are interrupted only for the period it takes for the EC services to stop on the active node and to start back up on a standby node. What are the prerequisites? To install EC in a HA framework an understanding of the prerequisites are required. There are many possibilities on how these prerequisites can be installed and configured - we will not discuss these in this post. However, best practices should be applied when installing and configuring, I would suggest that you get expert help if you are not familiar with them. Lets briefly look at each of these prerequisites in turn: Hardware : Servers are required to host the active and standby node(s). As the nodes will be in a clustered environment, they need to be the same model and configured identically. The nodes should have the same processor class, number of cores, memory, network cards, for example. Operating System : We can use Solaris 10 9/10 or higher, Solaris 11, OEL 5.5 or higher on x86 or Sparc Network : There are a number of requirements for network cards in clusterware, and cables should be networked identically on all the nodes. We must also consider IP allocation for public / private and Virtual IP's (VIP's). Storage : Shared storage will be required for the cluster voting disks, Oracle Cluster Register (OCR) and the EC's libraries. Clusterware : Oracle Clusterware version 11.2.0.3 or later is required. This can be downloaded from: http://www.oracle.com/technetwork/database/enterprise-edition/downloads/index.html Remote Database : Oracle RDBMS 11.1.0.x or later is required. This can be downloaded from: http://www.oracle.com/technetwork/database/enterprise-edition/downloads/index.html For detailed information on how to install EC HA , please read : http://docs.oracle.com/cd/E27363_01/doc.121/e25140/install_config-shared.htm#OPCSO242 For detailed instructions on installing Oracle Clusterware, please read : http://docs.oracle.com/cd/E11882_01/install.112/e17214/chklist.htm#BHACBGII For detailed instructions on installing the remote Oracle database have a read of: http://www.oracle.com/technetwork/database/enterprise-edition/documentation/index.html The schematic diagram below gives a visual view of how the prerequisites are connected. When a fail-over occurs the Enterprise Controller resources and the VIP are relocated to one of the standby nodes. The standby node then becomes active and all Ops Center services are resumed. Connecting to the Enterprise Controller from your favourite browser. Let's presume we have installed and configured all the prerequisites, and installed Ops Center on the active and standby nodes. We can now connect to the active node from a browser i.e. http://<active_node1>/, this will redirect us to the virtual IP address (VIP). The VIP is the IP address that moves with the Enterprise Controller resource. Once you log on and view the assets, you will see some new symbols, these represent that the nodes are cluster members, with one being an active member and the other a standby member in this case. If you connect to the standby node, the browser will redirect you to a splash page, indicating that you have connected to the standby node. Hope you find this topic interesting. Next time I will post about how to install the Enterprise Controller in the HA frame work. Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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• SQLAuthority News – Storing Data and Files in Cloud – Dropbox – Personal Technology Tip

  - by pinaldave

  I thought long and hard about doing a Personal Technology Tips series for this blog.  I have so many tips I’d like to share.  I am on my computer almost all day, every day, so I have a treasure trove of interesting tidbits I like to share if given the chance.  The only thing holding me back – which tip to share first?  The first tip obviously has the weight of seeming like the most important.  But this would mean choosing amongst my favorite tricks and shortcuts.  This is a hard task. Source: Dropbox.com My Dropbox I have finally decided, though, and have determined that the first Personal Technology Tip may not be the most secret or even trickier to master – in fact, it is probably the easiest.  My today’s Personal Technology Tip is Dropbox. I hope that all of you are nodding along in recognition right now.  If you do not use Dropbox, or have not even heard of it before, get on the internet and find their site.  You won’t be disappointed.  A quick recap for those in the dark: Dropbox is an online storage site with a lot of additional syncing and cloud-computing capabilities.  Now that we’ve covered the basics, let’s explore some of my favorite options in Dropbox. Collaborate with All The first thing I love about Dropbox is the ability it gives you to collaborate with others.  You can share files easily with other Dropbox users, and they can alter them, share them with you, all while keeping track of different versions in on easy place.  I’d like to see anyone try to accomplish that key idea – “easily” – using e-mail versions and multiple computers.  It’s even difficult to accomplish using a shared network. Afraid that this kind of ease looks too good to be true?  Afraid that maybe there isn’t enough storage space, or the user interface is confusing?  Think again.  There is plenty of space – you can get 2 GB with just a free account, and upgrades are inexpensive and go up to 100 GB of storage.  And the user interface is so easy that anyone can learn to use it. What I use Dropbox for I love Dropbox because I give a lot of presentations and often they are far from home.  I can keep my presentations on Dropbox and have easy access to them anywhere, without needing to have my whole computer with me.  This is just one small way that you can use Dropbox. You can sync your entire hard drive, or hard drives if you have multiple computers (home, work, office, shared), and you can set Dropbox to automatically sync files on a certain timeline, or whenever Dropbox notices that they’ve been changed. Why I love Dropbox Dropbox has plenty of storage, but 2 GB still has a hard time competing with the average desktop’s storage space.  So what if you want to sync most of your files, but only the ones you use the most and share between work and home, and not all your files (especially large files like pictures and videos)?  You can use selective sync to choose which files to sync. Above all, my favorite feature is LanSync.  Dropbox will search your Local Area Network (LAN) for new files and sync them to Dropbox, as well as downloading the new version to all the shared files across the network.  That means that if move around on different computers at work or at home, you will have the same version of the file every time.  Or, other users on the LAN will have access to the new version, which makes collaboration extremely easy. Ref: rzfeeser.com Dropbox has so many other features that I feel like I could create a Personal Technology Tips series devoted entirely to Dropbox.  I’m going to create a bullet list here to make things shorter, but I strongly encourage you to look further into these into options if it sounds like something you would use. Theft Recover Home Security File Hosting and Sharing Portable Dropbox Sync your iCal calendar Password Storage What is your favorite tool and why? I could go on and on, but I will end here.  In summary – I strongly encourage everyone to investigate Dropbox to see if it’s something they would find useful.  If you use Dropbox and know of a great feature I failed to mention, please share it with me, I’d love to hear how everyone uses this program. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL, Technology Tagged: Personal Technology

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• Pella Increases Online Appointment Scheduling and Rapidly Personalizes and Updates Marketing Initiatives

  - by Michael Snow

  Originally posted on Oracle Customers page.Oracle Customer: Pella CorporationLocation:  Pella, IowaIndustry: Industrial Manufacturing Employees:  7,100 Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing, and installing quality windows and doors for new construction, remodeling, and replacement applications. A family-owned company, Pella has an 88-year history of innovation and, today, is the second-largest manufacturer in the country of windows and doors, including patio, entry, and storm doors. The company has 10 manufacturing facilities in United States and window and door showrooms across the United States and Canada. In-home consultations are an important part of Pella’s sales process. Several years ago, the company launched an online appointment scheduling tool to improve customer convenience. While the functionality worked well, the company wanted to increase online conversion rates and decrease the number of incomplete, online appointment schedules. It also wanted to give its business analysts and other line-of-business personnel the ability to update the scheduling tool and interface quickly, without needing IT team intervention and recoding, to better capitalize on opportunities and personalize the interface for specific markets. Pella also looked to reduce IT complexity by selecting a system that integrated easily with its Oracle E-Business Suite Release 12.1 enterprise applications.Pella, which has a large Oracle footprint, selected Oracle WebCenter Sites as the foundation for its new, real-time appointment scheduling application. It used the solution to re-engineer the scheduling process and the information required to set up an appointment. Just a few months after launch, it is seeing improvement in the number of appointments booked online and experiencing fewer abandoned appointments during the scheduling process. As important, Pella can now quickly and easily make changes to images, video, and content displayed on the scheduling tool interface, delivering greater business agility. Previously, such changes required a developer and weeks of coding and testing. Today, a member of Pella’s business analyst team can complete the changes in hours. This capability enables Pella to personalize the Web experience for customers. For example, it can display different products or images for clients in different regions.The solution is also highly scalable. Pella is using Oracle WebCenter Sites for appointment scheduling now and plans to migrate Pella.com, its configurator tool, and dealer microsites onto the platform. Further, Pella plans to leverage the solution to optimize mobile devices. “Moving ahead, we expect to extensively leverage Oracle WebCenter Sites to gain greater flexibility in updating the Web experience, thanks to the ability to make updates quickly without developer resources. Segmentation and targeting capabilities will allow us to create a more personalized experience across both traditional and mobile platforms,” said Teri Lancaster, IT manager, customer experience applications, Pella Corporation. A word from Pella Corporation "Oracle WebCenter Sites?from the start?delivered important benefits. We’ve redesigned the online scheduling process and are seeing more potential customers completing consultation bookings online. More important, the solution opens a world of other possibilities as we plan to migrate Pella.com and our dealer microsites to the platform, and leverage it to optimize the Web experience for our mobile devices.” – Teri Lancaster, IT Manager, Customer Experience Applications, Pella Corporation Oracle Product and Services Oracle WebCenter Sites Why Oracle Pella has a long-standing relationship with Oracle. “We look to Oracle first for a solution. Our Oracle account team came to us with several solutions, and Oracle WebCenter Sites delivered the scalability, ease-of-use, flexibility, and scalability that we required for the appointment scheduling initiative and other Web projects on the horizon, including migrating Pella.com and optimizing our site for mobile platforms,”said Teri Lancaster, IT manager, customer experience applications, Pella Corporation. Implementation Process The Pella implementation team, working with Oracle partner Element Solutions, LLC, integrated the appointment setting application with Pella.com as well as the company’s Oracle E-Business Suite customer relationship management applications. Using Oracle WebCenter Site’s development tools and subversion capabilities to develop the application, the Element Solutions and Pella teams could work remotely and collaboratively, accelerating deployment. Pella went live with the new scheduling tool in just six months. Partner Oracle PartnerElement Solutions, LLC Element Solutions was instrumental at every major stage of the project, including design creation and approval, development, training, and rollout. “Element Solutions was a vital partner for our Oracle WebCenter Sites initiative. The team provided guidance, and more important, critical knowledge transfer at every stage?which equipped us to get the most out of this powerful and versatile solution. We were definitely collaboration partners,” Lancaster said. Resources Pella Corporation Upgrades Enterprise Applications to Continue to Improve Manufacturing Efficiency Thousands of Customers Successfully and Smoothly Upgrade to Oracle E-Business Suite 12.1 for New Functionality, Lower Operating Costs and Improved Shared Operations Managing the Virtual World

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• Spotlight on Claims: Serving Customers Under Extreme Conditions

  - by [email protected]

  Oracle Insurance's director of marketing for EMEA, John Sinclair, recently attended the CII Spotlight on Claims event in London. Bad weather and its implications for the insurance industry have become very topical as the frequency and diversity of natural disasters - including rains, wind and snow - has surged across Europe this winter. On England's wettest day on record, the county of Cumbria was flooded with 12 inches of rain within 24 hours. Freezing temperatures wreaked havoc on European travel, causing high speed TVG trains to break down and stranding hundreds of passengers under the English Chanel in a tunnel all night long without heat or electricity. A storm named Xynthia thrashed France and surrounding countries with hurricane force, flooding ports and killing 51 people. After the Spring Equinox, insurers may have thought the worst had past. Then came along Eyjafjallajökull, spewing out vast quantities of volcanic ash in what is turning out to be one of most costly natural disasters in history. Such extreme events challenge insurance companies' ability to service their customers just when customers need their help most. When you add economic downturn and competitive pressures to the mix, insurers are further stretched and required to continually learn and innovate to meet high customer expectations with reduced budgets. These and other issues were hot topics of discussion at the recent "Spotlight on Claims" seminar in London, focused on how weather is affecting claims and the insurance industry. The event was organized by the CII (Chartered Insurance Institute), a group with 90,000 members. CII has been at the forefront in setting professional standards for the insurance industry for over a century. Insurers came to the conference to hear how they could better serve their customers under extreme weather conditions, learn from the experience of their peers, and hear about technological breakthroughs in climate modeling, geographic intelligence and IT. Customer case studies at the conference highlighted the importance of effective and constant communication in handling the overflow of catastrophe related claims. First and foremost is the need to rapidly establish initial communication with claimants to build their confidence in a positive outcome. Ongoing communication then needs to be continued throughout the claims cycle to mange expectations and maintain ownership of the process from start to finish. Strong internal communication to support frontline staff was also deemed critical to successful crisis management, as was communication with the broader insurance ecosystem to tap into extended resources and business intelligence. Advances in technology - such web based systems to access policies and enter first notice of loss in the field - as well as customer-focused self-service portals and multichannel alerts, are instrumental in improving customer satisfaction and helping insurers to deal with the claims surge, which often can reach four or more times normal workloads. Dynamic models of the global climate system can now be used to better understand weather-related risks, and as these models mature it is hoped that they will soon become more accurate in predicting the timing of catastrophic events. Geographic intelligence is also being used within a claims environment to better assess loss reserves and detect fraud. Despite these advances in dealing with catastrophes and predicting their occurrence, there will never be a substitute for qualified front line staff to deal with customers. In light of pressures to streamline efficiency, there was debate as to whether outsourcing was the solution, or whether it was better to build on the people you have. In the final analysis, nearly everybody agreed that in the future insurance companies would have to work better and smarter to keep on top. An appeal was also made for greater collaboration amongst industry participants in dealing with the extreme conditions and systematic stress brought on by natural disasters. It was pointed out that the public oftentimes judged the industry as a whole rather than the individual carriers when it comes to freakish events, and that all would benefit at such times from the pooling of limited resources and professional skills rather than competing in silos for competitive advantage - especially the end customer. One case study that stood out was on how The Motorists Insurance Group was able to power through one of the most devastating catastrophes in recent years - Hurricane Ike. The keys to Motorists' success were superior people, processes and technology. They did a lot of upfront planning and invested in their people, creating a healthy team environment that delivered "max service" even when they were experiencing the same level of devastation as the rest of the population. Processes were rapidly adapted to meet the challenge of the catastrophe and continually adapted to Ike's specific conditions as they evolved. Technology was fundamental to the execution of their strategy, enabling them anywhere access, on the fly reassigning of resources and rapid training to augment the work force. You can learn more about the Motorists experience by watching this video. John Sinclair is marketing director for Oracle Insurance in EMEA. He has more than 20 years of experience in insurance and financial services.

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